Is there an official Ubuntu free technical support team?
- by João Pinto
I have found that there is an "Ubuntu Support Team" at https://launchpad.net/~ubuntu-helpteam but I am not sure it's official or active.
Please note that I am not referring to bug fixing support, I am referring to the broader OS support, with people available to engage users needing support with a problem and drive it to a proper resolution.
Is there an official team for this purpose with a clear scope and activity plan ?