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• HP D2D 4312 Bacula configuration

  - by krisdigitx

  I have configured 5 libraries on the HP D2D system Discovery on the Bacula server shows only the last library and not all libraries. Why? [root@server bacula]# iscsiadm --mode discovery --type sendtargets --portal 10.66.59.114 10.66.59.114:3260,1 iqn.1986-03.com.hp:storage.d2dbs.czj2020vvy.50014380075dca5e.library12.drive1 10.66.59.114:3260,1 iqn.1986-03.com.hp:storage.d2dbs.czj2020vvy.50014380075dcaf2.library12.robotics I can query it fine using... [root@server bacula]# mtx -f /dev/sg2 inquiry Product Type: Tape Drive Vendor ID: 'HP ' Product ID: 'Ultrium 5-SCSI ' Revision: 'ED51' Attached Changer API: No [root@bray bacula]# mtx -f /dev/sg3 inquiry Product Type: Medium Changer Vendor ID: 'HP ' Product ID: 'MSL G3 Series ' Revision: 'EL41' Attached Changer API: No [root@server bacula]# mtx -f /dev/sg3 status Storage Changer /dev/sg3:1 Drives, 97 Slots ( 1 Import/Export ) Data Transfer Element 0:Empty Storage Element 1:Full :VolumeTag=50507F82 Storage Element 2:Full :VolumeTag=50507F83 Storage Element 3:Full :VolumeTag=50507F84 Storage Element 4:Full :VolumeTag=50507F85 Storage Element 5:Full :VolumeTag=50507F86 Storage Element 6:Full :VolumeTag=50507F87 Storage Element 7:Full :VolumeTag=50507F88 Does anyone have any good documentation for implementing Bacula with an HP D2D tape drive for server backups, and how to allocate libraries?

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• Differences between FCKeditor and CKeditor?

  - by matt74tm

  Sorry, but I've not been able to locate anything (even on the official pages) informing me of the differences between the two versions. Even a query on their official forum has been unanswered for many months - http://cksource.com/forums/viewtopic.php?f=11&t=17986&start=0 The license page talks a bit about the "internal" differences http://ckeditor.com/license CKEditor Commercial License - CKSource Closed Distribution License - CDL ... This license offers a very flexible way to integrate CKEditor in your commercial application. These are the main advantages it offers over an Open Source license: * Modifications and enhancements doesn't need to be released under an Open Source license; * There is no need to distribute any Open Source license terms alongside with your product and no reference to it have to be done; * No references to CKEditor have to be done in any file distributed with your product; * The source code of CKEditor doesn’t have to be distributed alongside with your product; * You can remove any file from CKEditor when integrating it with your product.

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• Printing a dynamic sheet as one document

  - by Sux2Lose

  I have a spreadsheet structured as follows: Summary section at the top Detail section on the bottom Summary section summarizes the detail section which is filtered using auto filters There are ten products that all need to be printed individually, but I want the page footer to show the overall page position of all the print jobs and the total number of pages. That is probably not clear. So for example, if I print the two page Product A view it will print page 1 of 2 and 2 of 2. If I print the one page Product B it will show page 1 of 1. What I want is to print both and have Product A show Page 1 of 3, Page 2 of 3, and Product B be Page 3 of 3. Is there any way to accomplish this?

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• What would multiple serial ports be used for?

  - by jasondavis

  I saw someone was using something like the card in the link below on there system for some networking gear on their pc. I am very curious what a person would need 8 serial ports for. What kind of stuff uses this? http://www.newegg.com/Product/Product.aspx?Item=N82E16815124041&cm_re=serial_card--15-124-041--Product

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• Cannot reinstall Windows on Toughbook CF-19, OEM or upgrade issue?

  - by j03lar50n

  My Toughbook (CF-19) has a 'Windows Vista Business OEMAct, Panasonic' COA on the bottom of the unit. When I extracted the key before reformatting - it was a 'Windows XP Professional' Product Name and the Product ID code has 'OEM' in it...and I can confirm this upgrade was last OS installed (w/ Service Pack 3) - but there was the tablet functionality. This extracted product key isn't working with any version of Windows I try installing. XP Pro, XP Pro Tablet 2005 OEM, Tablet XP OEM. Any insights?

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• Google respond differently to two identical nginx setups and 200 codes; any ideas?

  - by Yuji Tomita

  I'm rather confused... I have a linode.com VPS which has been cloned recently, so the settings are the same between nginx servers. One lives on a dev subdomain, one on a www. I'm trying to run a google experiment on my live server, which claims: Web server rejects utm_expid. Your server doesn't support added query arguments in URLs. My logs show on the dev server where it works: 74.125.186.32 - - [13/Sep/2012:13:33:45 -0700] "GET /product/iphone-case/?utm_expid=25706866-0 HTTP/1.1" 200 12521 "-" "Google_Analytics_Content_Experiments 74.125.186.32 - - [13/Sep/2012:13:33:45 -0700] "GET /product/iphone-case/?ab_reviews=True&utm_expid=25706866-0 HTTP/1.1" 200 14679 "-" "Google_Analytics_Content_Experiments My production server shows google making a second request. 74.125.186.41 - - [13/Sep/2012:13:34:49 -0700] "GET /product/iphone-case/?ab_reviews=on&utm_expid=25706866-1 HTTP/1.1" 200 12104 "-" "Google_Analytics_Content_Experiments 74.125.186.41 - - [13/Sep/2012:13:34:49 -0700] "GET /product/iphone-case/?utm_expid=25706866-1 HTTP/1.1" 200 12122 "-" "Google_Analytics_Content_Experiments 74.125.186.41 - - [13/Sep/2012:13:34:49 -0700] "GET /product/iphone-case/ <--- A second request for some reason. HTTP/1.1" 200 12522 "-" "Google_Analytics_Content_Experiments I'm not sure how google determines why it needs to send a second request without the querystring. The original request has clearly sent a 200 OK status response. Does anybody have any suggestions where to look next? The HTML (compared by diff) on the two pages is exactly the same.

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• Remote Wonder II or similar under Windows 7 64-bit

  - by Albert

  Under XP I could use a Remote Wonder II from ATI to control my music (play, pause, next, previous, etc). This product does not work under Windows 7 64-bit because of driver issues and it seems to be an orphan product. My question is: Does a similar product exist that works under Windows 7 64-bit???

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• How to remove registration information of VS 2010 from a computer without reinstall Windows

  - by Ronaldo Junior

  I want to remove visual studio 2010 from a computer i am selling but even after uninstall, it looks like my product key is still around - if you re-install it it will use the product key... How do I remove that registration info from the computer as I don't want the new owner of the computer to use my product key. And I don't want to have to uninstall Windows. PS.: The question was asked on StackOverflow but I was advised to put the question here for being more related.

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• How to remove registration information of VS 2010 from a computer without reinstall Windows

  - by Ronaldo Junior

  I want to remove visual studio 2010 from a computer i am selling but even after uninstall, it looks like my product key is still around - if you re-install it it will use the product key... How do I remove that registration info from the computer as I don't want the new owner of the computer to use my product key. And I don't want to have to uninstall Windows.

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• What editions of Windows Server 2008 support print server?

  - by Aequitarum Custos

  Client is creating a server that will be running our website and dual purposed to act as a print server. We're trying to determine if Server 2008 Web Edition supports being a print server, however the comparison chart I found here only mentions Internet Print Client. Unfortunately I work at a software company, so no one knows, and Microsoft's feature comparison isn't being incredibly helpful. If Web Edition does not support Print Server, what is the recommended edition for a Web and Print server machine?

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• Directory Not Found Error

  - by noobguy

  I am trying to verify tails and when I get to the command prompt portion of the verification some difficulties seem to have arose. Below is the script: noob@noob-System-Product-Name:~$ cd [/media/noob/UUI] bash: cd: [/media/noob/UUI]: No such file or directory noob@noob-System-Product-Name:~$ gpg --keyid-format long --import tails-signing.key gpg: can't open `tails-signing.key': No such file or directory gpg: Total number processed: 0 Same thing happens when I try from download directory; noob@noob-System-Product-Name:~$ cd [/home/noob/Downloads] bash: cd: [/home/noob/Downloads]: No such file or directory noob@noob-System-Product-Name:~$ gpg --keyid-format long --import tails-signing.key gpg: can't open `tails-signing.key': No such file or directory gpg: Total number processed: 0 Any suggestions would be greatly appreciated.

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• How do you google bad reviews? [closed]

  - by zlog

  The first thing I like to do before I make technology choices or gadget purchases is find bad reviews of the things. That way, taking into consideration of the potential biases of the reviewer, I can evaluate the product/service for the worse it can be. How do people google (or search in general) for bad reviews? I usually just try googling "bad review [product/service]" or "[product/service] sucks", but I'm sure there are better ways.

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• Script to gather all the files ending in .log and create a tar.gz file.

  - by Oscar Reyes

  I'm currently using this script line to find all the log files from a given directory structure and copy them to another directy where I can easily compress them. find . -name "*.log" -exec cp \{\} /tmp/allLogs/ \; The problem I have, is, the directory/subdirectory information gets lost because, I'm copying only the file. For instance I have: ./product/install/install.log ./product/execution/daily.log ./other/conf/blah.log And I end up with: /tmp/allLogs/install.log /tmp/allLogs/daily.log /tmp/allLogs/blah.log And I would like to have: /tmp/allLogs/product/install/install.log /tmp/allLogs/product/execution/daily.log /tmp/allLogs/other/conf/blah.log

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• Differences between FCKeditor and CKeditor?

  - by matt74tm

  Sorry, but I've not been able to locate anything (even on the official pages) informing me of the differences between the two versions. Even a query on their official forum has been unanswered for many months - http://cksource.com/forums/viewtopic.php?f=11&t=17986&start=0 The license page talks a bit about the "internal" differences http://ckeditor.com/license CKEditor Commercial License - CKSource Closed Distribution License - CDL ... This license offers a very flexible way to integrate CKEditor in your commercial application. These are the main advantages it offers over an Open Source license: * Modifications and enhancements doesn't need to be released under an Open Source license; * There is no need to distribute any Open Source license terms alongside with your product and no reference to it have to be done; * No references to CKEditor have to be done in any file distributed with your product; * The source code of CKEditor doesn’t have to be distributed alongside with your product; * You can remove any file from CKEditor when integrating it with your product.

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• rsync invocation to replace symlinks pointing to source?

  - by bdbaddog

  Currently I'm moving a big filesystem to a new server as the original fileserver is no longer able to handle the filesystem writes. To make this quick I made symlinks at the target filesystem pointing to the original filesystem. Initially: /company/release (mountpoint of the original filesystem) After migration: /company/release.old (points to original filesystem after automount map update) /company/release (points to new fileserver/filesystem after automount map update) In /company/release there are symlinks like the following: /company/release/product-1.0.tar.gz - /company/release.old/product-1.0.tar.gz /company/release/product-1.0 - /company/release.old/product-1.0 (this is a tree of files) Using symlinks allowed me to move the writes to the new filesystem quickly. Now I'd like to slowly migrate the existing files and directories to the new filesystem. The problem I'm running into is that since the symlinks point back at the original files rsync doesn't see any difference and so it doesn't actually copy the file(s) or directory(s) and remove/overwrite the symlinks. Is there a set of rsync flags which will do what I want?

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• Request exceeded the limit of 10

  - by Webnet

  My logs are FULL of [Tue Jan 11 10:20:45 2011] [error] [client 99.162.115.123] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://www.domain.com/vehicles/Chevrolet/Uplander/2006 The problem is when I enable LogLevel debug we get HUGE error logs because all of our traffic is SSL. From what I can tell the file doesn't record these errors anymore, either that or it's so buried in SSL logs that I just can't find them. Here's my .htaccess Options -indexes RewriteEngine On RewriteRule ^battery/([^/]+)$ /browser/product?sku=BATTERY+$1&type=battery RewriteRule ^vehicles/([^/]+)/([^/]+)/([^/]+)/product([0-9]+)$ /browser/index.php?make=$1&model=$2&id=$3&%{QUERY_STRING} [L,NC] RewriteRule ^vehicles/([^/]+)/([^/]+)/([^/]+)/([0-9]+)$ /browser/product.php?make=$1&model=$2&year=$3&id=$4&%{QUERY_STRING} [L,NC] RewriteRule ^vehicles/([^/]+)/([^/]+)/([^/]+)$ /store/product/list.php?make=$1&model=$2&year=$3&%{QUERY_STRING} [L,NC] RewriteRule ^vehicles/([^/]+)/([^/]+)$ /vehicle/make/model/year/list.php?make=$1&model=$2&%{QUERY_STRING} [L,NC] RewriteRule ^vehicles/([^/]+)$ /vehicle/make/model/list.php?make=$1&%{QUERY_STRING} [L,NC]

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• ViewModel with SelectList binding in ASP.NET MVC2

  - by Junto

  I am trying to implement an Edit ViewModel for my Linq2SQL entity called Product. It has a foreign key linked to a list of brands. Currently I am populating the brand list via ViewData and using DropDownListFor, thus: <div class="editor-field"> <%= Html.DropDownListFor(model => model.BrandId, (SelectList)ViewData["Brands"])%> <%= Html.ValidationMessageFor(model => model.BrandId) %> </div> Now I want to refactor the view to use a strongly typed ViewModel and Html.EditorForModel(): <% using (Html.BeginForm()) {%> <%= Html.ValidationSummary(true) %> <fieldset> <legend>Fields</legend> <%=Html.EditorForModel() %> <p> <input type="submit" value="Save" /> </p> </fieldset> <% } %> In my Edit ViewModel, I have the following: public class EditProductViewModel { [HiddenInput] public int ProductId { get; set; } [Required()] [StringLength(200)] public string Name { get; set; } [Required()] [DataType(DataType.Html)] public string Description { get; set; } public IEnumerable<SelectListItem> Brands { get; set; } public int BrandId { get; set; } public EditProductViewModel(Product product, IEnumerable<SelectListItem> brands) { this.ProductId = product.ProductId; this.Name = product.Name; this.Description = product.Description; this.Brands = brands; this.BrandId = product.BrandId; } } The controller is setup like so: public ActionResult Edit(int id) { BrandRepository br = new BrandRepository(); Product p = _ProductRepository.Get(id); IEnumerable<SelectListItem> brands = br.GetAll().ToList().ToSelectListItems(p.BrandId); EditProductViewModel model = new EditProductViewModel(p, brands); return View("Edit", model); } The ProductId, Name and Description display correctly in the generated view, but the select list does not. The brand list definitely contains data. If I do the following in my view, the SelectList is visible: <% using (Html.BeginForm()) {%> <%= Html.ValidationSummary(true) %> <fieldset> <legend>Fields</legend> <%=Html.EditorForModel() %> <div class="editor-label"> <%= Html.LabelFor(model => model.BrandId) %> </div> <div class="editor-field"> <%= Html.DropDownListFor(model => model.BrandId, Model.Brands)%> <%= Html.ValidationMessageFor(model => model.BrandId) %> </div> <p> <input type="submit" value="Save" /> </p> </fieldset> <% } %> What am I doing wrong? Does EditorForModel() not generically support the SelectList? Am I missing some kind of DataAnnotation? I can't seem to find any examples of SelectList usage in ViewModels that help. I'm truly stumped. This answer seems to be close, but hasn't helped.

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• Cart coding help

  - by user228390

  I've made a simple Javascript code for a shopping basket but now I have realised that I have made a error with making it and don't know how to fix it. What I have is Javascript file but I have also included the images source and the addtocart button as well, but What I am trying to do now is make 2 files one a .HTML file and another .JS file, but I can't get it to because when I make a button in the HTML file to call the function from the .JS file it won't work at all. <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <HTML> <HEAD><TITLE>shopping</TITLE> <META http-equiv=Content-Type content="text/html; charset=UTF-8"> <STYLE type=text/CSS> fieldset{width:300px} legend{font-size:24px;font-family:comic sans ms;color:#004455} </STYLE> <META content="MSHTML 6.00.2900.2963" name=GENERATOR></HEAD> <BODY scroll="auto"> <div id="products"></div><hr> <div id="inCart"></div> <SCRIPT type="text/javascript"> var items=['Xbox~149.99','StuffedGizmo~19.98','GadgetyGoop~9.97']; var M='?'; var product=[]; var price=[]; var stuff=''; function wpf(product,price){var pf='<form><FIELDSET><LEGEND>'+product+'</LEGEND>'; pf+='<img src="../images/'+product+'.jpg" alt="'+product+'" ><p>price '+M+''+price+'</p> <b>Qty</b><SELECT>'; for(i=0;i<6;i++){pf+='<option value="'+i+'">'+i+'</option>'} pf+='</SELECT>'; pf+='<input type="button" value="Add to cart" onclick="cart()" /></FIELDSET></form>'; return pf } for(j=0;j<items.length;j++){ product[j]=items[j].substring(0,items[j].indexOf('~')); price[j]=items[j].substring(items[j].indexOf('~')+1,items[j].length); stuff+=''+wpf(product[j],price[j])+''; } document.getElementById('products').innerHTML=stuff; function cart(){ var order=[]; var tot=0 for(o=0,k=0;o<document.forms.length;o++){ if(document.forms[o].elements[1].value!=0){ qnty=document.forms[o].elements[1].value; order[k]=''+product[o]+'_'+qnty+'*'+price[o]+''; tot+=qnty*price[o];k++ } } document.getElementById('inCart').innerHTML=order.join('<br>')+'<h3>Total '+tot+'</h3>'; } </SCRIPT> <input type="button" value="Add to cart" onclick="cart()" /></FIELDSET></form> </BODY></HTML>

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• NHibernate: How is identity Id updated when saving a transient instance?

  - by bretddog

  If I use session-per-transaction and call: session.SaveOrUpdate(entity) corrected: session.SaveOrUpdateCopy(entity) ..and entity is a transient instance with identity-Id=0. Shall the above line automatically update the Id of the entity, and make the instance persistent? Or should it do so on transaction.Commit? Or do I have to somehow code that explicitly? Obviously the Id of the database row (new, since transient) is autogenerated and saved as some number, but I'm talking about the actual parameter instance here. Which is the business logic instance. EDIT Mappings: public class StoreMap : ClassMap<Store> { public StoreMap() { Id(x => x.Id).GeneratedBy.Identity(); Map(x => x.Name); HasMany(x => x.Staff) // 1:m .Cascade.All(); HasManyToMany(x => x.Products) // m:m .Cascade.All() .Table("StoreProduct"); } } public class EmployeeMap : ClassMap<Employee> { public EmployeeMap() { Id(x => x.Id).GeneratedBy.Identity(); Map(x => x.FirstName); Map(x => x.LastName); References(x => x.Store); // m:1 } } public class ProductMap : ClassMap<Product> { public ProductMap() { Id(x => x.Id).GeneratedBy.Identity(); Map(x => x.Name).Length(20); Map(x => x.Price).CustomSqlType("decimal").Precision(9).Scale(2); HasManyToMany(x => x.StoresStockedIn) .Cascade.All() .Inverse() .Table("StoreProduct"); } } EDIT2 Class definitions: public class Store { public int Id { get; private set; } public string Name { get; set; } public IList<Product> Products { get; set; } public IList<Employee> Staff { get; set; } public Store() { Products = new List<Product>(); Staff = new List<Employee>(); } // AddProduct & AddEmployee is required. "NH needs you to set both sides before // it will save correctly" public void AddProduct(Product product) { product.StoresStockedIn.Add(this); Products.Add(product); } public void AddEmployee(Employee employee) { employee.Store = this; Staff.Add(employee); } } public class Employee { public int Id { get; private set; } public string FirstName { get; set; } public string LastName { get; set; } public Store Store { get; set; } } public class Product { public int Id { get; private set; } public string Name { get; set; } public decimal Price { get; set; } public IList<Store> StoresStockedIn { get; private set; } }

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• Collaborate 2010: Spotlight on Oracle Content Management

  - by [email protected]

  Excitement is building for the Collaborate conference April 18th through the 22nd. Outside of the event being in Las Vegas, which for me often seems to add to the excitement, there will be a great lineup of Oracle Content Management focused sessions. In fact, there are currently over 30 content management sessions scheduled, and attendees will get to hear from customers, partners, as well as Oracle experts. Attendees should expect to hear a lot about Oracle Content Management 11g at Collaborate 2010. Roel Stalman and Andy MacMillan will kick off these discussions on Monday, April 19th as they present Oracle Content Management's product strategy and roadmap (10:45 - 11:45). Monday's lineup also includes sessions on Oracle Imaging and Process Management (I/PM) 11g and Oracle Forms Recognition (2:30 - 3:30), which were both released in January. For those customers using older versions of I/PM or Stellent IBPM, be sure not to miss the "migrating to I/PM 11g" session on Monday as well (1:15 - 2:15) as this should give you some insight into the migration process. Check out the entire list of Oracle Content Management sessions here. Another focus at Collaborate this year is to discuss the benefits of using Oracle Content Management with Oracle Applications - Oracle E-Business Suite, PeopleSoft, and Siebel - so be sure to check out these sessions too: Accelerating Accounts Payable Processes with Integrated Document Imaging(Monday, April 19th, 3:45 - 4:45)Supercharge Your Siebel Sales and Marketing with Integrated Document Management(Tuesday, April 20th, 2:00 - 3:00)Oracle Enterprise 2.0 for Oracle Applications: The Value of an Integrated E2.0 Platform(Tuesday, April 20th, 3:15 - 4:15)Comprehensive Human Resources Automation with Oracle Content Management(Wednesday, April 21st, 1:00 - 2:00) Collaborate is also the perfect opportunity to meet Oracle executives and product experts. Attendees can sign up for 1 on 1 meetings at the event, and there will be someone representing each Oracle Content Management product. These meetings are probably the best way to get your product questions answered in a face-to-face manner. It seems more and more to me that Oracle Content Management customers are viewing Collaborate as "the" conference to attend each year. I hope you have plans to attend and I will see you there.

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• Practical mysql schema advice for eCommerce store - Products & Attributes

  - by Gravy

  I am currently planning my first eCommerce application (mySQL & Laravel Framework). I have various products, which all have different attributes. Describing products very simply, Some will have a manufacturer, some will not, some will have a diameter, others will have a width, height, depth and others will have a volume. Option 1: Create a master products table, and separate tables for specific product types (polymorphic relations). That way, I will not have any unnecessary null fields in the products table. Option 2: Create a products table, with all possible fields despite the fact that there will be a lot of null rows Option 3: Normalise so that each attribute type has it's own table. Option 4: Create an attributes table, as well as an attribute_values table with the value being varchar regardless of the actual data-type. The products table would have a many:many relationship with the attributes table. Option 5: Common attributes to all or most products put in the products table, and specific attributes to a particular category of product attached to the categories table. My thoughts are that I would like to be able to allow easy product filtering by these attributes and sorting. I would also want the frontend to be fast, less concern over the performance of the inserting and updating of product records. Im a bit overwhelmed with the vast implementation options, and cannot find a suitable answer in terms of the best method of approach. Could somebody point me in the right direction? In an ideal world, I would like to offer the following kind of functionality - http://www.glassesdirect.co.uk/products/ to my eCommerce store. As can be seen, in the sidebar, you can select an attribute the glasses to filter them. e.g. male / female or plastic / metal / titanium etc... Alternatively, should I just dump the mySql relational database idea and learn mongodb?

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• Thinking of Adopting the PRINCE2™ Project Management Methodology? Consider Using PeopleSoft Projects to Help

  - by Megan Boundey

  Ever wondered what the PRINCE2™ project management methodology is? Ever wondered if you could use PeopleSoft Projects (ESA) to manage your projects using PRINCE2™?  Published by the Office of Government Commerce in the UK, PRINCE2™ is a scalable, business case and product description-driven Project Management methodology based upon managing by exception. Project activities are organized around fulfilling and meeting the product description. Quality assurance, configuration control and risk management are all based upon ensuring that the product delivered accurately meets the product description. PRINCE2™ is built upon seven principles and seven themes, each underpinning the PRINCE2™project management processes. Important for today’s business environment, the focus throughout PRINCE2™ is on the Business Case, which describes the rationale and business justification for a project. The Business Case drives all the project management processes from initial project setup to successful finish. PRINCE2™, as a method and a certification, is adopted in many countries worldwide, including the UK, Western Europe and Australia. We’ve just released a new white paper, which provides you with an overview of the principles, themes and project management processes associated with PRINCE2™. It also shows how these map to the functionality available within PeopleSoft Projects (ESA). In the time it takes to drink a coffee, you can learn about PRINCE2™ and determine whether it might help you deliver better project results. We encourage you to take a look.

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• When Do OS Questions Belong on Hardware Service Requests?

  - by Get Proactive Customer Adoption Team

  Untitled Document My Oracle Support—Logging an Operating System Service Request One of the concerns we hear from our customers with Premier Support for Systems is that they have difficulty logging a Service Request (SR) for an operating system issue. Because Premier Support for Systems includes support for the hardware and the associated operating system, you log any operating system issues through a hardware Service Request. To create a hardware Service Request, you enter the information into the Hardware tab of the Create Service Request screen, but to ensure that the hardware Service Request you enter is recognized and routed appropriately for an operating system issue, you need to change the product from your specific hardware to the operating system that the hardware is running. The example below shows you how to create a Service Request for the operating system when the support level is Premier Support for Systems. The key to success is remembering that the operating system coverage is part of the hardware support. To begin, from anywhere within My Oracle Support, click on the Create SR button as you would to log any SR: Enter your Problem Summary and the Problem Description Next, click on the Hardware tab. Enter the System Serial Number (in this case “12345”) and click on Validate Serial Number: Notice that the product name for the hardware indicates “Sunfire T2000 Server” with an option for a drop down List of Values. Click on the product drop down and choose the correct operating system from the list. In this case I have chosen “OpenSolaris Operating System” Next, you will need to enter the correct operating system version: At this point, you may proceed to complete and submit the Service Request. If your company has Premier Support for Systems, just remember that your operating system has coverage under the hardware it runs on, so start with a Hardware tab on the Service Request screen and change the product related information to reflect the operating system you need help with. Following these simple steps will ensure that the system assigns your Service Request to the right support team for an operating system issue and the support engineer can quickly begin working your issue.

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• Keyboard locking up in Visual Studio 2010

  - by Jim Wang

  One of the initiatives I’m involved with on the ASP.NET and Visual Studio teams is the Tactical Test Team (TTT), which is a group of testers who dedicate a portion of their time to roaming around and testing different parts of the product.  What this generally translates to is a day and a bit a week helping out with areas of the product that have been flagged as risky, or tackling problems that span both ASP.NET and Visual Studio.  There is also a separate component of this effort outside of TTT which is to help with customer scenarios and design. I enjoy being on TTT because it allows me the opportunity to look at the entire product and gain expertise in a wide range of areas.  This week, I’m looking at Visual Studio 2010 performance problems, and this gem with the keyboard in Visual Studio locking up ended up catching my attention. First of all, here’s a link to one of the many Connect bugs describing the problem: Microsoft Connect I like this problem because it really highlights the challenges of reproducing customer bugs.  There aren’t any clear steps provided here, and I don’t know a lot about your environment: not just the basics like our OS version, but also what third party plug-ins or antivirus software you might be running that might contribute to the problem.  In this case, my gut tells me that there is more than one bug here, just by the sheer volume of reports.  Here’s another thread where users talk about it: Microsoft Connect The volume and different configurations are staggering.  From a customer perspective, this is a very clear cut case of basic functionality not working in the product, but from our perspective, it’s hard to find something reproducible: even customers don’t quite agree on what causes the problem (installing ReSharper seems to cause a problem…or does it?). So this then, is the start of a QA investigation. If anybody has isolated repro steps (just comment on this post) that they can provide this will immensely help us nail down the issue(s), but I’ll be doing a multi-part series on my progress and methodologies as I look into the problem.

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• Using Scrum on small projects where Owner doesn't want to be involved

  - by Andrej Mohar

  Recently I've been reading and learning quite a lot about scrum and I like it a lot. However, I do have a couple of likely scenarios in my head to which I don't know the solution. So let's say that I might want to organize an agile team of (for instance) four web developers (one of them UI/UX designer). This team would operate on scrum principles. Initially we would probably be working on projects like landing pages for ordinary people's small businesses, like renting apartments, selling cookies... Such customers simply can't be set with Product Owner role (IMHO), because they usually expect to hire a company, give them the overall project goal with some details, and then expect the job to be done (including a lot of decision making) with as little of their involvement as possible (in their opinion, they have more important things to do). Let's say I'd like to engage myself in a developer/scrum master role (I know that even that is debatable, being a team member and scrum master at once), so I simply shouldn't take the role of the product owner as well. So as for my questions: If I'm my company's business owner, do I simply need to be a product owner as well (do these roles include each other)? Can I employ a sales person which might have the product owner role? Would it be better if it is an experienced developer instead of a sales person? Is this even a smart move? Lastly, is there another agile approach that might better suit my position? EDIT: Thank you everyone for good inputs. I added some comments, any aditional info will be greatly appreciated.

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