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• How to make the jump from consumer support to enterprise support?

  - by Zac Cramer

  I am currently a high level consumer break/fix technician responsible for about 300-400 repairs a month. I am good at my job, but bored, and I want to move into the enterprise side of my company, dealing with Server 2008 R2 and exchange and switches and routers that cost more than I make in a month. How do I make this transition? Whats the best thing to learn first? Is there a standard trajectory for making this leap from consumer to business? I am full time employed, so going back to school is not a great option, but I have no life, so spending my nights and weekends reading and practicing is totally within my realm. I am basically overwhelmed by the number of things to learn, and looking for any advice you may have on the best way to proceed. PS - I apologize if this is a not quite the right forum for this, I know its not a technical question exactly, but I also know the sorts of people I want to answer this question are reading this website.

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• What has changed to make it possible to develop USB3.0

  - by RoboShop

  Like I know the transfer speeds are vastly different. But I don't understand is why they are faster. And why couldn't they have implemented USB 3.0 when they released 1.0? Like what technical breakthrough was required to get transfer speeds that fast? Was it cost? capacities of computer? like they couldn't read the data fast enough? Although USB is still well below hard drive transfer speeds engineering breakthrough? They found some new material which could transfer at a faster rate? Was this in the cable itself? In the hardware?

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• How does one delete a directory filled with files and other subdirectory permanently, bypassing the trash, from the command line in OS X?

  - by Jon

  So my command line skills are a little rusty and I'm having trouble remembering the differences between the meanings of flags in different distro's os's. I also don't really remember all my technical lingo so manpages seem really unclear. Basically I'm on Mac OS X and want to delete a directory along with all of its contents. What I'm mainly concerned about, I suppose, is that it'll delete literally ALL of the references within the directory, including ../ and ../<everything else, including ../'s own ../> and then just totally screw up my entire system. Which of these do I want to run? $ rm -R dir-name/ or $ rm -r

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• Intermediate SSL Certificates on Azure Websites

  - by amhed

  I have successfully configured an Extended-Validation Certificate on an Azure Website following this article: http://www.windowsazure.com/en-us/documentation/articles/web-sites-configure-ssl-certificate/ The main (non-technical) stakeholder of the web application went through great lengths to validate that our site is secure. He went to this site to check the validity of our SSL: http://www.whynopadlock.com/ The site throw the following error: `SSL verification issue (Possibly mis-matched URL or bad intermediate cert.). Details: ERROR: no certificate subject alternative name matches`` The certificate is installed using IP Based SSL instead of SNI. This is done this way because some site visitors still use Internet Explorer 8 on Windows XP, which has no support for SNI and throws a security warning. Is my certificate correclty installed? I received three .CRT files from my SSL provider: PrimaryIntermediate.crt SecondaryIntermediate.crt EndCertificate.crt This is how I exported our certificate as a .PFX file to Azure: openssl pkcs12 -export -out myserver.pfx -inkey myserver.key -in myserver.crt

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• Update saved password for basic authentication using a script

  - by Kalamane

  I have a website that uses basic authentication as described on this webpage. Each of the computers I manage have the password saved in their browser. There is only one username and password for this. After someone logs in to the site this way, they are presented with their individual username and password prompt as part of the web page. The purpose of the initial username/password is to discourage non-technical employees that aren't supposed to be using the page from even viewing it. So far, when we've had to change this password, I've manually gone to each computer and updated the saved password. I'm writing a startup script to configure other aspects of these systems so that I can maintain them easier. I'd like to be able to update the saved password via this script. The operating system running on these machines is Windows XP SP3 and the browsers they're using to access this site are IE8 and IE9. How can I update the saved basic authentication information for a website via a script?

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• Black screen during startup

  - by Juanillo

  Hello, I've got a friend with a weird problem. When he starts his computer the screen is completely black untile the computer is completely started. So the screen is black until it suddenly shows the windows desktop. He said that this is happening since a technical service repaired his computer, but that repairment is not now in warranty. Recently the computer stopped working, but as the screen is black he cannot access to Bios or to secure start-up (by pressing F8). When he inserts the Windows Vista DVD the system doesn't boot from DVD (it musn't be configured in this way in the Bios.) Maybe there´s a problem with the hardware (maybe the graphic card). Can anyone explain a reason why the screen is black during start-up? Any idea of what to do with the computer to restore it? Thanks.

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• How do I negotiate for colo space?

  - by randy melder

  I guess this isn't a technical question, but it definitely is something IT teams deal with, so here goes: I'm looking at getting a rack at a local colocation facility. I'm weighing the options versus building out in a cloud platform. We are REALLY low bandwidth and power. There's a total of six hosts for the total operation. You can assume we use <= 10 amps of power and <= 2Mbps 95th percentile. Do you have any advice for getting the best deal?

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• Connect through SSH and type in password automatically, without using a public key

  - by binary255

  A server allows SSH connections, but not using public key authentication. It's not within my power to change this at the moment (due to technical difficulties, not organizational) but I will get on it as soon as possible! What I need now is to execute commands on the server using plain old account+password authentication from a script. That is, I need to do it in a non-interactive way. Is it possible? And how do I do it? The client which will be executing the script runs Ubuntu Server 8.04. The server runs Cygwin and OpenSSH.

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• What does the 'X' in .aspx, docx, xlsx, etc... represent?

  - by Serapth

  It's one of those things you just take for granted until one day someone asks you and you realize you can't answer it. Much like for years I never questioned the use of 1033 directories in Microsoft products for years until one day, someone asked me about it. Around the release of .NET and Office 2007, Microsoft added an x to basically all of their extensions and I frankly took it as representing XML, but that simply doesn't make sense with .aspx. So, I realize this is a very non technical question, but now that the question has been asked of me and my googling hasn't given me an answer, can anyone tell me with authority what the X represents? Is it extended? Xml? Or is there no meaning behind it?

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• xf86OpenConsole: Cannot open /dev/tty0 (No such file or directory)

  - by mazgalici

  root@mazgalici:~# startx X.Org X Server 1.7.6 Release Date: 2010-03-17 X Protocol Version 11, Revision 0 Build Operating System: Linux 2.6.24-28-server i686 Ubuntu Current Operating System: Linux mazgalici 2.6.18-194.26.1.el5.028stab079.2PAE #1 SMP Fri Dec 17 19:34:22 MSK 2010 i686 Kernel command line: quiet Build Date: 10 November 2010 11:25:26AM xorg-server 2:1.7.6-2ubuntu7.4 (For technical support please see ) Current version of pixman: 0.16.4 Before reporting problems, check to make sure that you have the latest version. Markers: (--) probed, (**) from config file, (==) default setting, (++) from command line, (!!) notice, (II) informational, (WW) warning, (EE) error, (NI) not implemented, (??) unknown. (==) Log file: "/var/log/Xorg.0.log", Time: Tue Jan 11 01:28:48 2011 (==) Using config directory: "/usr/lib/X11/xorg.conf.d" Fatal server error: xf86OpenConsole: Cannot open /dev/tty0 (No such file or directory) Please consult the The X.Org Foundation support at http://wiki.x.org for help. Please also check the log file at "/var/log/Xorg.0.log" for additional information. ddxSigGiveUp: Closing log

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• Restoring files from blueprint on command

  - by Nick

  I am setting up a server. I already have rented a machine running centOS 6 but I have run into a bit of a technical problem with configuring the server software: The server will have some files that it will try to read/write to them but what I need is a way to have a blueprint of these files and everytime the server restarts the files that it used get deleted and replaced by the blueprints. I have heared of a RAM disks or Virtual File Systems but didnt quite understand how they work or how to set them up. The server software is written in java which means bash commands can be run from it. I cannot modify what happens when the server shuts down entirely what I can do is run a command before the server runs the final shutdown save

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• Google Apps bounces bulk emails

  - by znq

  I've an [email protected] email address which receives emails from clients and delivers it to various people within my company. However, since today I get the following bounce error message when sending an email to this address: Delivery to the following recipient failed permanently: [email protected] Technical details of permanent failure: Message rejected by Google Groups. Please visit http://mail.google.com/support/bin/answer.py?hl=en&answer=188131 to review our Bulk Email Senders Guidelines. The Bulk Senders Guidelines describe how to send out bulk emails. However, in my case I only receive one email and distribute it to a couple of people within my company. Same problem applies to the [email protected] email address which we use internally. Does anyone know how to resolve this issue? UPDATE: I just realized that emails coming from the outside and being sent to this address still work. It just seems to be emails coming from my domain. I found a solution and posted it below.

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• Good documentation tool that is not Latex?

  - by flpgdt

  I am far from being a expert in Latex but I'm ok to document my projects with it. Though I would seldom find people in the corporate word eager to learn latex and going along with the documentation. 99% of the cases they would just ask me the Word version of it. For technical documentation I find less resistance, but still, whenever I start a project with someone not familiar with latex, the starting up is troublesome. That said, latex is a bit of an oversize tool for my needs really. My documents hardly go further from tables, lists, few images and type styles (although I'd love to still be able to produce hyperlinked PDFs). What are other tools there, simpler and with a easier learning curve than Latex, but still PDF worthy and with minimally decent capabilities? It also has to run on windows :( Oh. yeah, MSWord is not an option ;)

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• Is it safe to expect Sun Java 6 to supported for the life of RHEL 6?

  - by Ophidian

  I'm in the planning stages of a java application that we're targeting for Red Hat Enterprise Linux 6. Unfortunately, we're stuck at RHEL 6.1 which does not ship the java-1.7.0-oracle package set (they were added in 6.3) and I don't really have any control over when we will be upgraded to the more recent version. I don't have any specific technical requirements to use Java 7, but Java 6 is going to hit public EOL in February 2013. Am I safe to assume that since Red Hat (and subsequently Oracle with its Oracle Unbreakable Linux) has shipped a copy of Java 6 in the java-1.6.0-sun package, it will support it for the entire 10 year support life of RHEL6?

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• Exchange 2007 mailbox reassignment

  - by John Virgolino

  I am trying to move a mailbox from one user account to another within a single AD domain. We are using Exchange 2007. I have followed these steps: Disable the account From "Disconnected Mailbox" container, connect to the new account I get a success message When I try to login to OWA using the new user account, I get this message: Outlook Web Access could not connect to Microsoft Exchange. If the problem continues, contact technical support for your organization. Request Url: https://mail.somedomain.com:443/owa/default.aspx User host address: 1.2.3.4 Exception Exception type: Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException Exception message: Cannot open mailbox /o=cgsexchangeorganization/ou=exchange administrative group (fydibohf23spdlt)/cn=recipients/cn=someuser. NOTE: I changed some identifying information for security purposes. I have tried multiple times and get to the same place. When I login to OWA with old account, I get an error that the mailbox cannot be found, which makes total sense. Does anybody have any ideas on this? Thanks!

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• Typical Service Response Time for software verndors [closed]

  - by Miky D

  I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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• Suggestion of device WiFi range in it's spec. Possible?

  - by SeeR

  I have router Draytek Vigor 2100VG at home almost in the center of it. The farthest point at my home is my balcony, ~12m from it. I have constant wifi signal range problems with some of my devices, but not with others. Notebook Lenovo W510 - no problems Nokia Home Music - always on 10m - no problems Sony PS3 - always on 7m - no problems Sony tablet S - problems around 6m Sony PSP - problems around 8m Sony PS Vita - problems around 8m Nokia E63 - problems around 8m I'm curious why my Notebook don't have any problems even on the balcony? I guess it has better hardware or uses more power for transmission. This information is really important when you want to buy new device/computer, so my real question is: Can device wifi range can somehow be found/suggested from official hardware technical specification? If not Is there some web page with wifi range reviews?

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• Audio input problem in Ubuntu 9.10

  - by Andrea Ambu

  My audio input is a mix of my mic output and my sound card output. I'd like it to be just my mic output. I was able to do so in Ubuntu 9.04 but the interface is 9.10 is totally changed and I tried every my creativity was able to think. It's really annoying when talking to other people over the internet because they keep hearing their voice back. I'm not sure I explained it in clear way so I'll give you an example: What I do: I put an mp3 on play or a video on youtube then open a recorder and start to talk on my mic. What happens: both my voice and audio from mp3/youtube get reordered, even if I put headphones volume to 0 (via hardware). What I'd like to happen: Only my voice should be recorded. I'm sure I'm missing some technical term, but that's the problem and I'd like to solve it in Ubuntu 9.10, any idea?

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• Did bittorrent sync take advantage of multiple peers

  - by NachoChip

  I am currently testing BT sync, and really like it. However, I cannot find much of the technical detail regarding to how it works. I wonder did anyone know that is the program take advantage of multiple peers connection? For example, if I have a File A(FA), which exist in Computer 1 (C1) and Computer 2 (C2). If I set up a sync from C1 and C2 to a folder in Computer 3 (C3), will I get a better sync up time because I can get FA from 2 sources at the same time (of course, assume I have enough downstream)?

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• Trouble "turning off" dialtone in Exchange 2010

  - by makerofthings7

  Given that there are two ways to enable dial tone, I'm having trouble turing it off. The two ways I'm aware of are: Dismount the database, delete it or rename it, mount it, Exchange will prompt for a dial tone creation. Run the command: Get-Mailbox -Database DB1 | Set-Mailbox -Database DTDB1 as described here Both options should result in Outlook "thinking" it's in dial tone mode. Since my goal is to shut off dial tone, I think I need to learn the specific, technical parameters that "tell" Outlook that it is in dial tone mode. Question How can I turn off dial tone for a given database? What tells outlook that it's in dial tone mode?

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• linux ftp server with virtual users

  - by kjertil

  i know there are already similar questions for this matter but the answers doesn't really make much sense to anyone who is not really technically comfortable in Linux. I've already tried articles like these for example: http://howto.gumph.org/content/setup-virtual-users-and-directories-in-vsftpd/ with the result of accidently breaking the whole system. The problem is that, while there are several technical possibilities to set up virtual users with a FTP server, it is not as easy as managing for instance a Filezilla server on Windows. I've seen some Web based GUI's but most of them seems to be out of date. The different flavours of Linux and the large amount of different popular FTP servers also seems to make the matter more complicated. I guess my question is, is there a way, to set up virtual FTP users on Linux without the hastle of having to manually edit PAM, MYSQL and config files?

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• More than one XP Mode virtual machines okay under Win 7?

  - by kousen

  I really like the Windows XP Mode virtual machine that comes with Windows 7 (once you download the integration components). I teach technical training classes, and having a machine configured for the classroom is very helpful. My question is, can I configure more than one? The documentation suggests you can make multiple virtual machines, but I can't tell if I can have multiple "Windows XP Mode" VMs. It can't be as simple as configuring one, then just making a copy of the primary disk file, could it? I only plan to run one at a time, but I'd like to configure multiple different VMs for different classes, all running XP if possible. Thanks for any help!

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• Simplest way to host a domain name just so i can forward it to a wordpress blog?

  - by Max Williams

  Hi all. I have a domain name, and a wordpress account. The domain name isn't hosted anywhere at the moment. I just want to set it up so that my wordpress blog uses the domain. According to the wordpress help page on this issue, i have to do the following: Update your domain’s name servers to the following. Make sure to remove any existing name servers that are already there. NS1.WORDPRESS.COM NS2.WORDPRESS.COM NS3.WORDPRESS.COM So, this is the only thing that i need a server for - if i even need a server at all? Is there a really simple way i can do this for free? Or for very cheap? I'm a bit ignorant about this stuff: i do rails coding but don't get involved in the really technical stuff to do with servers and dns and what have you.

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• Primary monitor keeps reverting back to the laptop display

  - by Celeritas

  A Macbook Pro running VMware Fusion has a guest operating system of Windows 7. The user often connects an external monitor to the laptop through an HDMI cable. For the display settings "extend the desktop" is selected and I keep setting the primary monitor as the external one but for some annoying reason it keeps changing back. So after Windows starts the taskbar and icons are on the laptop screen which we don't want. I know how to change it but it keeps changing back (and the computer user is non-technical).

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• Why no Win16 support in 64-bit Windows?

  - by dsimcha

  My understanding (from Wikipedia) is that the x64 instruction set supports executing 16-bit protected mode code from long mode, but cannot execute real mode code without being switched out of long mode because long mode lacks virtual 8086 mode. Therefore, it stands to reason that real mode DOS apps can't be run in Win64 w/o software emulation or dynamic translation. However, why was support for Win16 protected-mode apps excluded when support for them seems (at least at first glance) to be reasonably implementable and is included in newer versions of Win32? Was it just a matter of demand not being high enough to justify implementation costs (and the win32 version was already implemented), or is there a good technical reason?

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