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  • How does loop address alignment affect the speed on Intel x86_64?

    - by Alexander Gololobov
    I'm seeing 15% performance degradation of the same C++ code compiled to exactly same machine instructions but located on differently aligned addresses. When my tiny main loop starts at 0x415220 it's faster then when it is at 0x415250. I'm running this on Intel Core2 Duo. I use gcc 4.4.5 on x86_64 Ubuntu. Can anybody explain the cause of slowdown and how I can force gcc to optimally align the loop? Here is the disassembly for both cases with profiler annotation: 415220 576 12.56% |XXXXXXXXXXXXXX 48 c1 eb 08 shr $0x8,%rbx 415224 110 2.40% |XX 0f b6 c3 movzbl %bl,%eax 415227 0.00% | 41 0f b6 04 00 movzbl (%r8,%rax,1),%eax 41522c 40 0.87% | 48 8b 04 c1 mov (%rcx,%rax,8),%rax 415230 806 17.58% |XXXXXXXXXXXXXXXXXXX 4c 63 f8 movslq %eax,%r15 415233 186 4.06% |XXXX 48 c1 e8 20 shr $0x20,%rax 415237 102 2.22% |XX 4c 01 f9 add %r15,%rcx 41523a 414 9.03% |XXXXXXXXXX a8 0f test $0xf,%al 41523c 680 14.83% |XXXXXXXXXXXXXXXX 74 45 je 415283 ::Run(char const*, char const*)+0x4b3 41523e 0.00% | 41 89 c7 mov %eax,%r15d 415241 0.00% | 41 83 e7 01 and $0x1,%r15d 415245 0.00% | 41 83 ff 01 cmp $0x1,%r15d 415249 0.00% | 41 89 c7 mov %eax,%r15d 415250 679 13.05% |XXXXXXXXXXXXXXXX 48 c1 eb 08 shr $0x8,%rbx 415254 124 2.38% |XX 0f b6 c3 movzbl %bl,%eax 415257 0.00% | 41 0f b6 04 00 movzbl (%r8,%rax,1),%eax 41525c 43 0.83% |X 48 8b 04 c1 mov (%rcx,%rax,8),%rax 415260 828 15.91% |XXXXXXXXXXXXXXXXXXX 4c 63 f8 movslq %eax,%r15 415263 388 7.46% |XXXXXXXXX 48 c1 e8 20 shr $0x20,%rax 415267 141 2.71% |XXX 4c 01 f9 add %r15,%rcx 41526a 634 12.18% |XXXXXXXXXXXXXXX a8 0f test $0xf,%al 41526c 749 14.39% |XXXXXXXXXXXXXXXXXX 74 45 je 4152b3 ::Run(char const*, char const*)+0x4c3 41526e 0.00% | 41 89 c7 mov %eax,%r15d 415271 0.00% | 41 83 e7 01 and $0x1,%r15d 415275 0.00% | 41 83 ff 01 cmp $0x1,%r15d 415279 0.00% | 41 89 c7 mov %eax,%r15d

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  • How to connect two monitors to a macbook pro? [closed]

    - by CIRK
    I have a 13" macbook pro, and I need much more space right now, so I decided to buy two smaller monitors. (these from LG). But I don't really know how will I connect them. I've seen some products like this Diamond BVU195, but it's not currently in stores in my country. I've found these Equip 128450 USB 2.0 Display Adapter DELOCK USB 2.0 to DVI/VGA/HDMI Adapter The second one looks pretty cool, but it says that Windows is a system requirement or what, so I'm not sure if it will work with mac os x? So how did you connected multiple monitors to you mac, and are these adapters the best choices, if yes then is there an OS independent one?

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  • How to Share Files Between User Accounts on Windows, Linux, or OS X

    - by Chris Hoffman
    Your operating system provides each user account with its own folders when you set up several different user accounts on the same computer. Shared folders allow you to share files between user accounts. This process works similarly on Windows, Linux, and Mac OS X. These are all powerful multi-user operating systems with similar folder and file permission systems. Windows On Windows, the “Public” user’s folders are accessible to all users. You’ll find this folder under C:\Users\Public by default. Files you place in any of these folders will be accessible to other users, so it’s a good way to share music, videos, and other types of files between users on the same computer. Windows even adds these folders to each user’s libraries by default. For example, a user’s Music library contains the user’s music folder under C:\Users\NAME\as well as the public music folder under C:\Users\Public\. This makes it easy for each user to find the shared, public files. It also makes it easy to make a file public — just drag and drop a file from the user-specific folder to the public folder in the library. Libraries are hidden by default on Windows 8.1, so you’ll have to unhide them to do this. These Public folders can also be used to share folders publically on the local network. You’ll find the Public folder sharing option under Advanced sharing settings in the Network and Sharing Control Panel. You could also choose to make any folder shared between users, but this will require messing with folder permissions in Windows. To do this, right-click a folder anywhere in the file system and select Properties. Use the options on the Security tab to change the folder’s permissions and make it accessible to different user accounts. You’ll need administrator access to do this. Linux This is a bit more complicated on Linux, as typical Linux distributions don’t come with a special user folder all users have read-write access to. The Public folder on Ubuntu is for sharing files between computers on a network. You can use Linux’s permissions system to give other user accounts read or read-write access to specific folders. The process below is for Ubuntu 14.04, but it should be identical on any other Linux distribution using GNOME with the Nautilus file manager. It should be similar for other desktop environments, too. Locate the folder you want to make accessible to other users, right-click it, and select Properties. On the Permissions tab, give “Others” the “Create and delete files” permission. Click the Change Permissions for Enclosed Files button and give “Others” the “Read and write” and “Create and Delete Files” permissions. Other users on the same computer will then have read and write access to your folder. They’ll find it under /home/YOURNAME/folder under Computer. To speed things up, they can create a link or bookmark to the folder so they always have easy access to it. Mac OS X Mac OS X creates a special Shared folder that all user accounts have access to. This folder is intended for sharing files between different user accounts. It’s located at /Users/Shared. To access it, open the Finder and click Go > Computer. Navigate to Macintosh HD > Users > Shared. Files you place in this folder can be accessed by any user account on your Mac. These tricks are useful if you’re sharing a computer with other people and you all have your own user accounts — maybe your kids have their own limited accounts. You can share a music library, downloads folder, picture archive, videos, documents, or anything else you like without keeping duplicate copies.

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  • Vim key mappings / plugin XCode?

    - by Daniel Upton
    I'm a developer who mostly does web stuff in ruby and C#.. I'd like to start tinkering with iOS and Mac development, Over the last few month i've been trying to get fluent in one set of key bindings (vi / vim because it just feels right).. I have the awesome ViEmu installed for visual studio on windows which gives me a ton of the vim awesomeness side by side with visual studio power toys.. Is there anything like this for xcode? I know i could set up MacVim as the default editor but i'm not too interested in this as it means losing all of xcode's cocoa awareness.. The other option of course would be to go for the lowest common denominator and switch to emacs (as the mac keybindings are based massively on emacs) but lets not think about that for too long. :P

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  • VMWare Fusion Folder Sharing Not Working with Server

    - by Dave Long
    I have a Ubuntu Server running in VMWare Fusion 3.1.2 on my MacBook Pro for Java development and all my projects sit on my Mac in ~/Workspace/ColdFusion. I had ColdFusion/ shared with my VM through the VMWare tools, and it was working perfectly up until friday when the folder sharing just stopped. No updates on either mac or linux besides an iTunes update. I tried uninstalling the VMWare tools and reinstalling them but I get an error at the end of the install. It appears that when I reinstall the tools there are files left over from the old installation. Is there a way to force the unsinstall script to completely uninstall and remove all files for the VMWare-Tools? I know the shared folder used to mount at /mnt/hgfs/ColdFusion.

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  • Software developer needs Validation for VA Chap 31 to purchase Macbook Pro vs. PC [closed]

    - by David
    I am currently attending college with a path of software development and working towards my BS thanks to VA Chap 31. My old original Macbook Pro is near dead and no longer upgradable on the software or hardware side. The VA has offered to purchase a PC laptop for me (Because my syllabi says computer required), but I do not want to go backwards. I have a lot invested in OS X software and Mac peripherals, not to mention I prefer to program in an Apple environment. PC vs. Mac costs are so drastically different that I must validate my request for a new Macbook Pro. In my request to the VA, I stated the above and some other topics but they requested more validation. Can anyone recommend issues, reasons, etc. to help me validate this purchase by the VA for school? Thanks in advance for your help, David

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  • kvm works only when kvm-intel is unloaded

    - by Sathya
    I am new to kvm. I have this strange issue. But before explaining the issue, here is my set up. I try to install VM on my Host which is a Acer Laptop 5720 Has T7500 Intel processor. The cpu flags indicate that Virtualization is supported. I run Ubuntu 10.04 (lucid) on it. It comes with kvm. Now coming to the issue - I dont get any errors while executing "sudo modprobe kvm-intel". So I presume my processor does indeed support hardware virtualization. I use virt-manager and create a VM on which I install ubuntu from an *.iso file. When I start the VM it says it is running. No signs of any trouble. I can see the domain list in "virsh list". But when I try to connect to the VM thru VNC, all I get to see is a blank screen (no cursor). There is no response to any key press. I changed the video mode etc. Tried all different combinations but none work. But strangely, if I shutdown the vm an virt-manager and then unload the module by doing "sudo modprove -r kvm-intel", everything works fine. ie., I can see the screen via VNC. I am able to install the OS and so on. So what does this mean ? IS hardware virtualization not supported ? How come there is no error anywhere ? dmesg | grep kvm doesnt report anything. Can someone throw light on what excatly is happening ?

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  • XP/Intel wirelss only showing 'hpsetup' ad-hoc network that isn't there

    - by ewall
    Trying to help my friend with her work XP laptop, which recently stopped seeing any wireless SSIDs except the SSID 'hpsetup' (presumably from a wireless-enabled HP printer). Relevant information: The laptop is a Lenovo T500 (Centrino 2 chipset) with XP SP3. The network adapter is Intel WiFi Link 5300 AGN (built-in). The latest version (13.5) of the Intel drivers only are installed, not the Intel config software, so XP is using the Wireless Zero-Config manager. The wireless router is a NetGear WGR614 v7 with 802.11b/g. The SSID is broadcasting, and all the other laptops in the house can see and connect to it. On the laptop, I have tried repairing the network connection, disabling power management, turning off 802.11a & n radio, and more... but it didn't help. Some of the wireless settings are managed by Group Policy from her office (I get the "At least one of your changes was not applied successfully to your wireless configuration" message). It is enforced to connect to "Access point (infrastructure) networks only". The real kicker is that my laptop does not an SSID named 'hpsetup' here, but it can see several broadcasted SSIDs including the one we want, while my friend's laptop doesn't see any SSID except 'hpsetup'. Any suggestions?

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  • Un constructeur russe dévoile un modèle de Netbook sous MeeGo, une bonne nouvelle pour l'OS open-source de Intel et de Nokia

    Un constructeur russe dévoile un modèle de Netbook sous MeeGo Une bonne nouvelle pour l'OS open-source de Intel et de Nokia Quelques jours après la publication de l'interview d'un responsable d'Intel, très confiant sur l'avenir et le potentiel de MeeGo sur le long terme, un constructeur russe dévoile un modèle de Netbook embarquant cet OS. Cette machine de 10.1 pouces est baptisée « DNS » et cible essentiellement le marché local. En dehors de l'OS, sa configuration ne défraie pas la chronique. DNS est propulsé par le processeur Intel Atom N550 cadencé à 1.5 GHz et équipé d'une carte graphique Intel GMA 3150...

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  • Compiling program that uses libpcap on Mac OSX using iPhone 3.1.1 SDK for use on iPhone

    - by Alan
    Hey SOV users, I have a question that I'm hoping some iPhone Developers may be able to help with. I had a look at statically compiling a binary on my Mac and moving it over to the iPhone for execution. I have managed to get this bit of it working by installing the iPhone 3.1.3 SDK on my Mac and setting the architecture to the iPhone in the gcc line as follows; /Developer/Platforms/iPhoneOS.platform/Developer/usr/bin/gcc -I ~/Downloads/libpcap-1.1.1/pcap-compiled/ -arch armv6 -isysroot /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk -o test test.c I have managed to successfully compile a "Hello World" C program and executed it on the iPhone with success. e.g. include int main() { printf("Hello, World!\n"); return(0); } This worked a charm. I am also using 'ldid' to sign the application (but only if necessary). Anyways, I have been trying to get a program to compile which uses libpcap (http://www.tcpdump.org/) but with little success. I have downloaded and installed libpcap-1.1.1 on my mac and set the configure --prefix to /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk/usr/local and build the application. I then saw that the includes actually reside in Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk/usr/includes and so moved the Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk/usr/local/include files (which contained only the pcap stuff) to the correct location. I then attempted to compile the test program using; /Developer/Platforms/iPhoneOS.platform/Developer/usr/bin/gcc -I /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS3.1.3.sdk/usr/include/ -arch armv6 -isysroot /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk -o pcap pcap.c -lpcap This worked a lot better than other tests but produces an error; i.e. ld: library not found for -lcrt1.o collect2: ld returned 1 exit status Do you have any ideas as to how I can do this successfully? I've tried a load of different things but none seem to be successful. Basically, I just want to install (or add) some headers to the existing iPhoneOS SDK for use in compiling programs. Any ideas? Cheers, A

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  • Wireless with WEP extremely slow on an Acer Timeline 4810T with a Centrino Wireless-N 1000

    - by noq38
    I've upgraded an Acer Timeline 4810T to Ubuntu 11.10. Everything works fine except for the darn wireless interface (network manager). I just tested the wireless interface over a non-encrypted signal and it works beautifully. The issue is definitely related to WEP. Unfortunately, some of the networks I need to connect to are WEP encrypted, therefore this is a serious issue for me that is preventing me from using Ubuntu on my laptop. This was no problem in 11.04 and prior. Is there a simple solution for this? Any suggestions? Here's more hardware information. Hopefully this helps to debug the network issue: sudo lshw -class network *-network description: Wireless interface product: Centrino Wireless-N 1000 vendor: Intel Corporation physical id: 0 bus info: pci@0000:02:00.0 logical name: wlan0 version: 00 serial: 00:1e:64:3c:5e:e0 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlagn driverversion=3.0.0-13-generic-pae firmware=39.31.5.1 build 35138 latency=0 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:43 memory:d2400000-d2401fff lspci 02:00.0 Network controller: Intel Corporation Centrino Wireless-N 1000 rfkill list 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no 1: acer-wireless: Wireless LAN Soft blocked: no Hard blocked: no Many thanks for your help! I just tested the wireless interface over a non-encrypted signal and it works beautifully. The issue is definitely related to WEP. Unfortunately, some of the networks I need to connect to are WEP encrypted, therefore this is a serious issue for me that is preventing me from using Ubuntu on my laptop. Any suggestions?

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  • How to convert a plist file from mac os project to iphone project?

    - by Tom Pace
    I am developing an app for the iPhone OS devices, and am using a third-party engine which is not well documented but I've made great progress with it anyway. The problem: The engine's developer strongly urges extending from the existing template projects bundled with the engine, but the engine's plist files are Mac OSX project plist files. This is an iPhone engine, and so I cannot understand why the plist file is structured to take keys for Mac OS apps, but that's how it is. I did a FileMerge comparison to ensure there was nothing within the file itself that defined its use for one OS or the other, so I guess it's defined somewhere in the project settings.

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  • Screen problems on 11.10 using VGA compatible controller 2nd Generation Core Processor Family Integrated Graphics Controller

    - by MorrisseyJ
    I am having problems with my display. The problem manifests as lots of screen artefacts, which seem to be worse in Unity than in Gnome 3, are worse after i have used suspend and are intolerable if i set myself up on a dual monitor. Specific issues include: icons disappearing, lines occurring all over the screen, the backgrounds of certain windows going another colour and window borders disappearing or being filled with text from other parts of the screen. The most annoying problem is lines of text disappearing from a host of word processing programmes (libreoffice, gedit, bluefish etc), as i type. In most circumstances the screen problem can be temporarily fixed (so that i can see the screen clearly) by either scrolling the text off the screen and then scrolling it back onto the screen, or highlighting the offending area of the desktop, by clicking and dragging. Errors on parts of the screen that don't seem to redraw (window borders (off the universal menu) or the screen area outside of a LO document, in print layout view, for example) can't seem to be fixed in a session. I am running 11.10, 64 bit on my Thinkpad x121e Display information is: description: VGA compatible controller product: 2nd Generation Core Processor Family Integrated Graphics Controller vendor: Intel Corporation physical id: 2 bus info: pci@0000:00:02.0 version: 09 width: 64 bits clock: 33MHz capabilities: msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:42 memory:d0000000-d03fffff memory:c0000000-cfffffff ioport:4000(size=64) There appear to be a few problems with the Intel graphics and Ubuntu but i am not sure if they are all the same. If anyone knows if this is a known bug it'd be great to know, otherwise i'll file a report. Should anyone know of a fix i would greatly appreciate hearing about it. Let me know if you need any more information. Thanks

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  • WiFi can't reconnect after suspend/hibernate on Ubuntu 12.04.1

    - by CyberOPS
    I've had this problem since Ubuntu 11.10 (my first install) but I was able to get around this issue with this answer. When I updated to Ubuntu 12.04 I encrypted the home folder, so I wasn't able to suspend or hibernate anymore (disappointing :l). Because of this and another issue I had1, I chose to reinstall. Sometime after I reinstalled, I was reminded about reconnection issue because it wasn't working after I suspended. I tried to use the same fix as before but I couldn't get it to work. I've also tried a couple other different fixes I found around the web but they didn't work. Since I'm new to linux, I'm gonna have a tough time figuring this out by myself. So does anyone know how, or what I need to figure out how, to fix this? Info: Computer: HP Pavilion dv6t-6b00 CTO Quad Edition Entertainment Notebook PC Network Card: Intel® Centrino® Wireless-N 1000 OS: Ubuntu 12.04.1 (x64) dual booting with Windows 7 (x64) (Not using Wubi) Wireless Card Driver: Intel Wireless WiFi Link drivers for Linux (iwlwifi) 1 - ntfs-config caused colord to crash on startup, even after NTFS-Config was removed.

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  • alsa - sound issues on ubuntu 12.04

    - by tam_ubuuser
    i am having an sony E series laptop.i have an HDMI port .at this stage ,i have tested my sound card , which provides audio out on my laptop i.e i could hear songs .my laptop has two sound cards amd 5450 and an intel-hda(alsamixer shows that as s/pdif) . i decided to connect HDMI output to my new HD-TV.but, i could get only visuals on my TV,NO AUDIO OUTPUT ( HDMI cable works fine with win 7).my laptop has two sound cards.but i couldn't switch output to other card.( i don't know ,how to do that) i decided to update alsa. complied the following code in terminal. sudo apt-add-repository ppa:ubuntu-audio-dev/alsa-daily sudo apt-get update sudo apt-get install alsa-hda-dkms then,strangely no login sound, and no audio output on my laptop at all .then, started complied code from step1 sound troubleshooting procedure from offical ubuntu site.then, my speaker icon taskbar disappeared .obivously $aplay -l ,provided output as no soundcards detected . so , i implemented step 4 from that guide, it provides a output of all hardware devices in my laptop. *-multimedia UNCLAIMED description: Audio device product: Cedar HDMI Audio [Radeon HD 5400/6300 Series] vendor: Hynix Semiconductor (Hyundai Electronics) physical id: 0.1 bus info: pci@0000:01:00.1 version: 00 width: 64 bits clock: 33MHz capabilities: pm pciexpress msi bus_master cap_list configuration: latency=0 resources: memory:f0040000-f0043fff *-multimedia UNCLAIMED description: Audio device product: 5 Series/3400 Series Chipset High Definition Audio vendor: Intel Corporation physical id: 1b bus info: pci@0000:00:1b.0 version: 05 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: latency=0 resources: memory:f5e00000-f5e03fff that command displayed output name of the two cards . but , still i have no positive output on $aplay -l. so therfore, i think alsa couldn't detect my sound cards . is there solution to this problem? it could be better,if alsa would channel output from multiple sound cards ? how should install and configure alsa such that detects HDMI cable as soon i connect to my HD tv? is it possible to alsa and pluseaudio 2.0 to co-exist, if so how?

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  • How to launch a mac application without a terminal window.

    - by KPexEA
    I've written an open-source c++ application and it works fine on Windows and Linux, I finally got a Mac Mini (with 10.5.8) so I've just been testing the Mac version. My application works fine when running it from inside a terminal window and typing ./appname , but if instead I double click on it from the finder, then it opens a termnial window first and then runs my app but it doesn't seem to set the working directory to the correct location so my app dies. How do I make my app so when it launches by being double clicked on it doesn't open a terminal window first and how can I have the current directory set to the apps location automatically?

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  • How to convert an Info.plist file from mac os project to iphone project?

    - by Tom Pace
    I am developing an app for the iPhone OS devices, and am using a third-party engine which is not well documented but I've made great progress with it anyway. The problem: The engine's developer strongly urges extending from the existing template projects bundled with the engine, but the engine's Info.plist files are Mac OSX project Info.plist files. This is an iPhone engine, and so I cannot understand why the Info.plist file is structured to take keys for Mac OS apps, but that's how it is. I did a FileMerge comparison to ensure there was nothing within the file itself that defined its use for one OS or the other, so I guess it's defined somewhere in the project settings. Edit - Opening the plist file in Xcode or Property List Editor and then trying to add a key such as "Icon already includes gloss and bevel effects" will not work in this iPhone project because it is not in the list. However, "Cocoa Java Application" and others are available!

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  • Is there a graphics/game engine that supports PC & Mac?

    - by Chris Masterton
    Is their a graphics that runs on both Mac & PC? I've seen Unity and thats a possibility, I'm wondering if there are any other choices. Ideally I want to port the same C++ game code to both PC & Mac platforms, but let the underlying game/graphics engine take advantage of the appropriate hardware. edit: I'm looking on the level of Torque, Gamebryo & Unreal. A commercial solution is perfectly acceptable. Thanks, Chris

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  • How do I get the Mac OS X 'quick look' feature to be more programmer-friendly?

    - by Lee
    There are numerous text files that are always included in common downloads such as rails plugins: LICENSE, ChangeLog, Rakefile, etc. I know these files are plain-text, but Mac OS X refuses to acknowledge this automatically. If I hit the spacebar in Finder to activate "quick look", the icon becomes huge but the contents of the file are not shown, presumably because they have no file extension. How do I stop this madness so I can quickly look at READMEs just by hitting the spacebar? I've already got a ton of text editors installed on my mac: this question is purely about efficiency and making simple files accessible as quickly as possible.

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  • Mac: How to see list of running network services?

    - by Jordan
    I am writing an application that needs to connect with a running network service on a Mac. Problem is, I have no idea what the service is called or even what port it uses. Is there a way to browse all running network services on my Mac? More info: I am connecting to a MIDI network session (found under 'Audio MIDI settings', present on all OSX installs). Am I correct in thinking this is a network service? I am planning to use NSNetServiceBrowser to locate all local computers running this service. (is this the best way to go about it?) Any help is much appreciated - thanks!

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  • Can't access computer

    - by Pudica
    I'm running Ubuntu 14.04 on an Intel NUC and it won't boot! The last successful boot was earlier today but now each time I try it gets stuck on the Grub menu where it prompts for memory check etc. This is not a dual boot system, so this screen shouldn't ever appear, and it never has before. It's GRUB version 2.02~beta2-9, which is a little disconcerting, as I'm on the stable sources. Unfortunately the keyboard (I've tried 2 keyboards just in case) is not responding at this point in the boot process, so I can't select the "Ubuntu" menu option in Grub. The keyboard works during the bios stage, so I can configure it to boot from USB, and I tried a flash drive with 14.04 on it. The flash drive works in my laptop but is completely ignored by the NUC (I tried all 3 USB ports!). It seems that I have no way of getting into the machine at all! The Intel support site was my first option, but the site is down. I expect it's a long shot, but if anyone has any ideas I'd be very grateful.

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