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  • Willkommen in der Cloud. Aber nur mit den richtigen Standards.

    - by A&C Redaktion
    Cloud Computing ist das „In"-Thema, über das Anwender, Partner und Anbieter gleichermaßen heiß diskutieren. Reinhard Arnhold, Director Channel Sales, ist ein echter Kenner der Materie und zeigt im Video die unterschiedlichen Perspektiven auf, die ein ISV einnehmen kann. Die Geschäftsmodelle erfahren durch die Möglichkeit des Cludcomputings eine neue Dimension. Für welches Modell sich ISVs hierbei auch entscheiden, den richtigen Standard bei der Lösungsarchitektur zu wählen, das ist, so Reinhard Arnhold, eine der wichtigsten Erfolgsvoraussetzungen. Für ISVs, die aktuell noch keine Cloud Computing-fähigen Anwendungen haben, hat Reinhard Arnhold eine gute Botschaft. Oracle ist vorbereitet, mit der standardisierten Oracle Architektur den ISVs den Weg in die Cloud zu bahnen. Erlauben Sie ein kleines Wortspiel: Das ist der „Stairway to heaven". Es kann also ganz einfach sein, den geschäftlichen Himmel durch die Cloud zu erreichen.

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  • Simple script to get referenced table and their column names

    - by Peter Larsson
    -- Setup user supplied parameters DECLARE @WantedTable SYSNAME   SET     @WantedTable = 'Sales.factSalesDetail'   -- Wanted table is "parent table" SELECT      PARSENAME(@WantedTable, 2) AS ParentSchemaName,             PARSENAME(@WantedTable, 1) AS ParentTableName,             cp.Name AS ParentColumnName,             OBJECT_SCHEMA_NAME(parent_object_id) AS ChildSchemaName,             OBJECT_NAME(parent_object_id) AS ChildTableName,             cc.Name AS ChildColumnName FROM        sys.foreign_key_columns AS fkc INNER JOIN  sys.columns AS cc ON cc.column_id = fkc.parent_column_id                 AND cc.object_id = fkc.parent_object_id INNER JOIN  sys.columns AS cp ON cp.column_id = fkc.referenced_column_id                 AND cp.object_id = fkc.referenced_object_id WHERE       referenced_object_id = OBJECT_ID(@WantedTable)   -- Wanted table is "child table" SELECT      OBJECT_SCHEMA_NAME(referenced_object_id) AS ParentSchemaName,             OBJECT_NAME(referenced_object_id) AS ParentTableName,             cc.Name AS ParentColumnName,             PARSENAME(@WantedTable, 2) AS ChildSchemaName,             PARSENAME(@WantedTable, 1) AS ChildTableName,             cp.Name AS ChildColumnName FROM        sys.foreign_key_columns AS fkc INNER JOIN  sys.columns AS cp ON cp.column_id = fkc.parent_column_id                 AND cp.object_id = fkc.parent_object_id INNER JOIN  sys.columns AS cc ON cc.column_id = fkc.referenced_column_id                 AND cc.object_id = fkc.referenced_object_id WHERE       parent_object_id = OBJECT_ID(@WantedTable)

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  • Refactoring Part 1 : Intuitive Investments

    - by Wes McClure
    Fear, it’s what turns maintaining applications into a nightmare.  Technology moves on, teams move on, someone is left to operate the application, what was green is now perceived brown.  Eventually the business will evolve and changes will need to be made.  The approach to those changes often dictates the long term viability of the application.  Fear of change, lack of passion and a lack of interest in understanding the domain often leads to a paranoia to do anything that doesn’t involve duct tape and bailing twine.  Don’t get me wrong, those have a place in the short term viability of a project but they don’t have a place in the long term.  Add to it “us versus them” in regards to the original team and those that maintain it, internal politics and other factors and you have a recipe for disaster.  This results in code that quickly becomes unmanageable.  Even the most clever of designs will eventually become sub optimal and debt will amount that exponentially makes changes difficult.  This is where refactoring comes in, and it’s something I’m very passionate about.  Refactoring is about improving the process whereby we make change, it’s an exponential investment in the process of change. Without it we will incur exponential complexity that halts productivity. Investments, especially in the long term, require intuition and reflection.  How can we tackle new development effectively via evolving the original design and paying off debt that has been incurred? The longer we wait to ask and answer this question, the more it will cost us.  Small requests don’t warrant big changes, but realizing when changes now will pay off in the long term, and especially in the short term, is valuable. I have done my fair share of maintaining applications and continuously refactoring as needed, but recently I’ve begun work on a project that hasn’t had much debt, if any, paid down in years.  This is the first in a series of blog posts to try to capture the process which is largely driven by intuition of smaller refactorings from other projects. Signs that refactoring could help: Testability How can decreasing test time not pay dividends? One of the first things I found was that a very important piece often takes 30+ minutes to test.  I can only imagine how much time this has cost historically, but more importantly the time it might cost in the coming weeks: I estimate at least 10-20 hours per person!  This is simply unacceptable for almost any situation.  As it turns out, about 6 hours of working with this part of the application and I was able to cut the time down to under 30 seconds!  In less than the lost time of one week, I was able to fix the problem for all future weeks! If we can’t test fast then we can’t change fast, nor with confidence. Code is used by end users and it’s also used by developers, consider your own needs in terms of the code base.  Adding logic to enable/disable features during testing can help decouple parts of an application and lead to massive improvements.  What exactly is so wrong about test code in real code?  Often, these become features for operators and sometimes end users.  If you cannot run an integration test within a test runner in your IDE, it’s time to refactor. Readability Are variables named meaningfully via a ubiquitous language? Is the code segmented functionally or behaviorally so as to minimize the complexity of any one area? Are aspects properly segmented to avoid confusion (security, logging, transactions, translations, dependency management etc) Is the code declarative (what) or imperative (how)?  What matters, not how.  LINQ is a great abstraction of the what, not how, of collection manipulation.  The Reactive framework is a great example of the what, not how, of managing streams of data. Are constants abstracted and named, or are they just inline? Do people constantly bitch about the code/design? If the code is hard to understand, it will be hard to change with confidence.  It’s a large undertaking if the original designers didn’t pay much attention to readability and as such will never be done to “completion.”  Make sure not to go over board, instead use this as you change an application, not in lieu of changes (like with testability). Complexity Simplicity will never be achieved, it’s highly subjective.  That said, a lot of code can be significantly simplified, tidy it up as you go.  Refactoring will often converge upon a simplification step after enough time, keep an eye out for this. Understandability In the process of changing code, one often gains a better understanding of it.  Refactoring code is a good way to learn how it works.  However, it’s usually best in combination with other reasons, in effect killing two birds with one stone.  Often this is done when readability is poor, in which case understandability is usually poor as well.  In the large undertaking we are making with this legacy application, we will be replacing it.  Therefore, understanding all of its features is important and this refactoring technique will come in very handy. Unused code How can deleting things not help? This is a freebie in refactoring, it’s very easy to detect with modern tools, especially in statically typed languages.  We have VCS for a reason, if in doubt, delete it out (ok that was cheesy)! If you don’t know where to start when refactoring, this is an excellent starting point! Duplication Do not pray and sacrifice to the anti-duplication gods, there are excellent examples where consolidated code is a horrible idea, usually with divergent domains.  That said, mediocre developers live by copy/paste.  Other times features converge and aren’t combined.  Tools for finding similar code are great in the example of copy/paste problems.  Knowledge of the domain helps identify convergent concepts that often lead to convergent solutions and will give intuition for where to look for conceptual repetition. 80/20 and the Boy Scouts It’s often said that 80% of the time 20% of the application is used most.  These tend to be the parts that are changed.  There are also parts of the code where 80% of the time is spent changing 20% (probably for all the refactoring smells above).  I focus on these areas any time I make a change and follow the philosophy of the Boy Scout in cleaning up more than I messed up.  If I spend 2 hours changing an application, in the 20%, I’ll always spend at least 15 minutes cleaning it or nearby areas. This gives a huge productivity edge on developers that don’t. Ironically after a short period of time the 20% shrinks enough that we don’t have to spend 80% of our time there and can move on to other areas.   Refactoring is highly subjective, never attempt to refactor to completion!  Learn to be comfortable with leaving one part of the application in a better state than others.  It’s an evolution, not a revolution.  These are some simple areas to look into when making changes and can help get one started in the process.  I’ve often found that refactoring is a convergent process towards simplicity that sometimes spans a few hours but often can lead to massive simplifications over the timespan of weeks and months of regular development.

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  • Geek Deals: Discounted Monitors, Cheap Peripherals, and Free Apps

    - by Jason Fitzpatrick
    Looking to save some cash while stocking up on computers, peripherals, apps, and other goodies? Hit up our deal list for discounts on all manner of geeky gear. We’ve combed the net and grabbed some fresh off the press deals for you to take advantage of. Unlike traditional brick and mortar sales internet deals are fast and furious so don’t be surprised if by the time you get to a particularly hot deal the stock is gone or the uses-per-coupon rate has been exceeded. How To Encrypt Your Cloud-Based Drive with BoxcryptorHTG Explains: Photography with Film-Based CamerasHow to Clean Your Dirty Smartphone (Without Breaking Something)

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  • Can Kind People Finish First?

    - by Oracle Accelerate for Midsize Companies
    by Jim Lein, Oracle Midsize Programs In an earlier post, I expressed my undying love for KIND Snacks' products. This month's Oracle Profit magazine features an interview with KIND Healthy Snacks Founder and CEO Daniel Lubetzky entitled "Better Business". Lubetzky expresses his vision for making KIND a "not for profit only" company.  All great companies start with a good idea. In this case, that one great idea was to offer a healthy snack with ingredients you can "see and pronounce". That's one of things I really like about this company--that coupled with the fact that their snacks taste great. They compete in an over crowded playing field but I've found that it's rare to find an energy snack that both tastes good and is good for you.  A couple of interesting facts I learned from reading this article: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 9 out of 10 consumers who try a KIND bar will purchase a KIND product again and recommend it to others KIND has the highest Net Promoter Score among the top 10 brands in the nutritional bar category (I confess I've never heard about this rating before but now that I have it's pretty cool) KIND's coporate mantra, "Do the Kind Thing" both encourages people to do random acts of kindness and provides easy mechanisms for doing so. Not coincidentally, I think, KIND is indeed a story about how nice guys can finish first. KIND has doubled in size every year for the last ten  years and now employees over 300 people, with sales exceeding $120M annually. Growth Applies Pressures One thing I know for certain from interacting our with fast growing customers over the last fifteen years is that growth applies myriad pressures across the organization--resources, processes, technology systems, and leadership agility. And it's easy to forget that Oracle was once an entrepreneurial startup and experienced all those same pressures that other growing companies are experiencing today. When asked by Profit Editor in Chief Aaron Lazenby, " What sort of pressure does KIND"s growth and success place on operations?", Lubetzky responded, "We have a demand planning process right now that is manual to a significant extent, and it just takes so much management time. It takes us days and sometimes weeks to produce information that is critical to our business—and by the time we get the results, we need revised data. Our sales leadership could go out selling, but instead they’re talking to our team about forecasts." Hitching Your Wagon to Oracle Lubetzky and his team selected Oracle for what I believe is our company's greatest strength: hitch your wagon to Oracle and you can trust that we will be there for the long run with the solutions you need and financial staying power. In Lubetzky's words, "The KIND philosophy requires you to have a long-term view of things; taking shortcuts may be the fastest way to get things done, but in the long term that can come back and bite you. Oracle is the type of company—and has the kind of platform—that is here for the long term. It’s not going to go away tomorrow. And Oracle is going to invest all the necessary resources into staying ahead of the game and improving." o next time you're in the supermarket or an REI (my favorite store in the world) or any of the other 80,000 locations that carry KIND, give one a try. Maybe some day you'll want to become a KIND Brand Ambassador.   Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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  • More Collateral to drive Remarketer Activity

    - by martin.morganti(at)oracle.com
    Over the last few months we have added a range of marketing materials to the Remarketer Level pages including an extensive set of Marketing Kits to support the Solution Kits previously available. As part of the continuing program, we have just added some additional training for Remarketers at no cost. In addition to the Oracle 1-Click Technology Products Guided Learning Path which explains about the program and how to position the products, we have added Oracle Database 11g 1-Click Technology Sales Guided Learning Path. This Learning path allows Remarketers to get access to more detailed training on the Oracle 11G database and so develop their understanding of the opportunities they could be benefiting from today, by reselling the 1-click products. This is in direct response to requests to make more training available to the Remarketers, so take the opportunity to let your Remarketer customers and prospects know about this additional training and how they can Jump Start a resell business with Oracle today with No Fees, No Barriers and No Excuses.

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  • Welcome to the BI & Analytics Pulse Blog

    - by jacqueline.coolidge(at)oracle.com
    In this blog, we'll be taking the pulse of the BI and Analytics market.   We get to meet people who involved in every aspect of the market --  customers that push the envelope and use BI in innovative ways, software developers, product managers, and sales teams in the field.  This sparks lots of ideas.  We'll share our experience and ideas and hope to generate discussion on topics that reflect what's going on in the market and where it will go next.  First topics will include, self-service BI and in memory analytics.   Let us know what you think is interesting. 

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  • No Cost 1-Click Remarketer Level Training

    - by martin.morganti(at)oracle.com
    The Remarketer level has proven to be a great success as a way of enabling Remarketers to Jump start a resale business with Oracle. As part of the Knowledge Zone for the 1-Click Products we have some no cost training available - the Oracle 1-Click Technology Products Guided Learning Path - which explains about the program and how to position Oracle products. We have been working to increase the training that is available for Remarketers and I am pleased to let you know that we have recently added more no cost training. The training path that we have released is the Oracle Database 11g 1-Click Technology Sales Guided Learning Path . This set of courses provides more detail on the Oracle 11G Database and will help you to better uncover and exploit opportunities for you to sell Oracle 11G as part of your solutions. So if you are interested in a No Fees, No Barriers No Excuses way to resell Oracle 1-Click products look at the Remarketer page and take the free 1-Click Guided Learning paths in the Training Section to kick start your activity.

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  • Do I create new site or add to existing site?

    - by nitbuntu
    Hi, Suppose, as an example, I have a website with the address, www.cool-gifts.com and I'm getting regular sales and its a worthwhile site, but no great fireworks. After research I find that there is a great market for '2nd hand stuff' and I'd like to serve that market. Would it be best to add '2nd hand stuff' as an additional category of gifts in my existing site....or, since the 2nd hand stuff is a market in itself, would I be better off investing time and energy bringing up a whole new site (www.used-stuff.com)? If I had employees and financial resources, it probably would be a no-brainer...start a new site. But, what if you are a small guy, with limited resources? So...new site....or add to existing site?

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  • FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by JuergenKress
    ORACLE CORPORATION - PROPRIETARY AND CONFIDENTIAL Oracle PartnerNetwork | Account | Feedback REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by JuergenKress
    ORACLE CORPORATION - PROPRIETARY AND CONFIDENTIAL Oracle PartnerNetwork | Account | Feedback REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • Oracle CX solutions videos on YouTube

    - by Richard Lefebvre
    Understand Oracle CX solutions pillars quickly and effectively by watching these short videos posted on YouTube: Oracle Sales Cloud http://www.youtube.com/watch?v=rHkOHt7uYWM http://www.youtube.com/watch?v=5TTm06g8Cmo http://www.youtube.com/watch?v=s0iQ8Bckzdk http://www.youtube.com/watch?v=SKvuS-ybrdc Oracle Service Cloud (RightNow) http://www.youtube.com/watch?v=z_SLQkyxC1w http://www.youtube.com/watch?v=O2RgUZcg_lg Oracle Marketing Cloud (Eloqua) http://www.youtube.com/watch?v=ewLHwVWN980 Oracle Commerce Cloud (ATG) http://www.youtube.com/watch?v=OndiZ6dN2zM Oracle Social Cloud (SRM) http://www.youtube.com/watch?v=3-unR0cxm_M Oracle Social Network http://www.youtube.com/watch?v=dK60hDNuTDo&list=PL72B1B1179152822C Endeca http://www.youtube.com/watch?v=vW9eG88EmWk http://www.youtube.com/watch?v=QNBTCWQqJr8 Mobile Solutions Voice: http://www.youtube.com/watch?v=65VXoqVIXuY Mobilytic: http://www.youtube.com/watch?v=JjNvJxrEDHA Enjoy!

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  • Get Ready...Oracle CloudWorld is Coming to a City Near You in 2013

    - by Gene Eun
    Is your organization considering the cloud for deploying enterprise applications? Are mobile and social part of your cloud strategy? If you answered YES to either question, then you should plan to join us at an Oracle CloudWorld event, coming to a city near you in 2013. If you attend, you'll get an opportunity to learn firsthand about Oracle Cloud, talk to product experts, see live demos, and network with other industry professionals. By the way, did I mention that Oracle CloudWorld is a FREE event?Whether you're a C-level executive, line of business manager, or hardcore application developer, Oracle CloudWorld will have valuable information for you with keynotes, breakout sessions, demos, and dedicated tracks for: Sales and Marketing Customer Service and Support Finance and Operations Human Resources Application Developers Applications IT Click here to learn more about Oracle CloudWorld, including cities and dates. Hope to see you there!

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • TFS vs. Star Team comparison

    - by ryanabr
    I have a sales call today in which the person that I am talking to is interested in what TFS would give them over Star Team, The first thing I believe that I can say is that TFS is cheaper! Especially if you are doing MSFT development already and your team members have MSDN subscriptions as the CALs for TFS are covered in the MSDN subscription. The other thing that I noticed about Star Team was all of the references to ‘readiness’ and ‘integration’. While that is great, that means that other tools will be needed to provide the features that are already bundled with TFS like, SharePoint integration, as well as Analysis Services and Reporting Services to provide visibility on the web with reports on project health, and team velocity. Below is a quick table that I was able to throw together to answer some high level questions: Feature TFS Star Team Work Items X X Work Item custom Queries X X Customizable Work Items X Web Portal View X X Reporting X Integration Version Control X X Build Management X Integration Integrated Test Suite X Integration Cost Free for first 5 / MSDN Sub covers others $7500 / seat

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  • Innovare e creare valore si può ancora fare?

    - by Silvia Valgoi
    In un momento in cui parole come social networking, Web 2.0, e-commerce, mobilità e multicanalità, cloud computing sono sulla bocca di tutti abbiamo deciso di fermare questo turbinio di bla, bla, bla e prenderci del tempo per condividerne con voi significati ed opportunità. Questi sono gli obiettivi del Sales & Marketing Summit che si terrà il prossimo 28 marzo 2012: Conoscere in anteprima Oracle Fusion CRM, la soluzione di nuova generazione per migliorare e incrementare l'efficacia dei processi di Vendita e Marketing. Scoprire come costruire i processi più innovativi di Customer Experience. Incontrare i nostri esperti e sperimentare le nuove soluzioni di Oracle grazie alle Sessioni Interattive dedicate a Fusion CRM e alla Customer Experience. Confrontarti e condividere idee per innovare   Ti aspettiamo!

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  • Invitation: EMEA Master Data Management (MDM) Partner Summit, 5th December 2011

    - by swalker
    Oracle is pleased to invite you to the EMEA Master Data Management Partner Summit in Portugal on 5th December 2011. Partners such as you have been a key contributor to growth for Oracle’s MDM. And to empower your further growth; Oracle has formed a dedicated MDM Specialization Program to help you further develop your organization’s readiness in selling and delivering Oracle’s Master Data Management solutions that best suit your go-to-market plans and initiatives. For more information about the MDM Partner Summit including the detailed agenda please click here (Login required). Register Now The MDM Partner Summit will be followed by a 4 day MDM Partner Hands On training starting from Dec 6th to 9th with an arrival on Dec 5th. Please feel free to register your company sales and technical employees. See here for more details such as training agenda and registration. Click here to see the full invitation.

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  • INVITATION: EMEA MASTER DATA MANAGEMENT (MDM) PARTNER SUMMIT, 5th December 2011

    - by mseika
    Oracle is pleased to invite you to the EMEA Master Data Management Partner Summit in Portugal on 5th December 2011. Partners such as you have been a key contributor to growth for Oracle’s MDM. And to empower your further growth; Oracle has formed a dedicated MDM Specialization Program to help you further develop your organization’s readiness in selling and delivering Oracle’s Master Data Management solutions that best suit your go-to-market plans and initiatives. For more information about the MDM Partner Summit including the detailed agenda please click here (Login required). Register Now The MDM Partner Summit will be followed by a 4 day MDM Partner Hands On training starting from Dec 6th to 9th with an arrival on Dec 5th. Please feel free to register your company sales and technical employees. See here for more details such as training agenda and registration.

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • New MySQL 5.6 Developer Certification and Training

    - by Breanne Cooley
    For those of you who work with MySQL, we've got some great news for you! A wide range of Oracle MySQL teams, including training, engineering, sales consulting and members of MySQL Support, collected content for the new MySQL 5.6 Developer Certification exam. These team members assist developers and DBAs with MySQL questions on a daily basis. They understand what developers need to know to successfully develop applications against MySQL Server 5.6. The MySQL 5.6 Developer Certification Exam details are listed here.  Naturally, this certification process covers the same ground as Oracle's MySQL Training for Developers course, making it ideal for reviewing topics to help you pass the exam. More importantly, you will learn how to develop successful applications that use MySQL Server 5.6 as a data store.  -Diana Gray, Principal Curriculum Project Manager, Oracle University

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  • Books are Dead! Long Live the Books!

    - by smisner
    We live in interesting times with regard to the availability of technical material. We have lots of free written material online in the form of vendor documentation online, forums, blogs, and Twitter. And we have written material that we can buy in the form of books, magazines, and training materials. Online videos and training – some free and some not free – are also an option. All of these formats are useful for one need or another. As an author, I pay particular attention to the demand for books, and for now I see no reason to stop authoring books. I assure you that I don’t get rich from the effort, and fortunately that is not my motivation. As someone who likes to refer to books frequently, I am still a big believer in books and have evidence from book sales that there are others like me. If I can do my part to help others learn about the technologies I work with, I will continue to produce content in a variety of formats, including books. (You can view a list of all of my books on the Publications page of my site and my online training videos at Pluralsight.) As a consumer of technical information, I prefer books because a book typically can get into a topic much more deeply than a blog post, and can provide more context than vendor documentation. It comes with a table of contents and a (hopefully accurate) index that helps me zero in on a topic of interest, and of course I can use the Search feature in digital form. Some people suggest that technology books are outdated as soon as they get published. I guess it depends on where you are with technology. Not everyone is able to upgrade to the latest and greatest version at release. I do assume, however, that the SQL Server 7.0 titles in my library have little value for me now, but I’m certain that the minute I discard the book, I’m going to want it for some reason! Meanwhile, as electronic books overtake physical books in sales, my husband is grateful that I can continue to build my collection digitally rather than physically as the books have a way of taking over significant square footage in our house! Blog posts, on the other hand, are useful for describing the scenarios that come up in real-life implementations that wouldn’t fit neatly into a book. As many years that I have working with the Microsoft BI stack, I still run into new problems that require creative thinking. Likewise, people who work with BI and other technologies that I use share what they learn through their blogs. Internet search engines help us find information in blogs that simply isn’t available anywhere else. Another great thing about blogs, also, is the connection to community and the dialog that can ensue between people with common interests. With the trend towards electronic formats for books, I imagine that we’ll see books continue to adapt to incorporate different forms of media and better ways to keep the information current. At the moment, I wish I had a better way to help readers with my last two Reporting Services books. In the case of the Microsoft® SQL Server™ 2005 Reporting Services Step by Step book, I have heard many cases of readers having problems with the sample database that shipped on CD – either the database was missing or it was corrupt. So I’ve provided a copy of the database on my site for download from http://datainspirations.com/uploads/rs2005sbsDW.zip. Then for the Microsoft® SQL Server™ 2008 Reporting Services Step by Step book, we decided to avoid the database problem by using the AdventureWorks2008 samples that Microsoft published on Codeplex (although code samples are still available on CD). We had this silly idea that the URL for the download would remain constant, but it seems that expectation was ill-founded. Currently, the sample database is found at http://msftdbprodsamples.codeplex.com/releases/view/37109 but I have no idea how long that will remain valid. My latest books (#9 and #10 which are milestones I never anticipated), Building Integrated Business Intelligence Solutions with SQL Server 2008 R2 and Office 2010 (McGraw Hill, 2011) and Business Intelligence in Microsoft SharePoint 2010 (Microsoft Press, 2011), will not ship with a CD, but will provide all code samples for download at a site maintained by the respective publishers. I expect that the URLs for the downloads for the book will remain valid, but there are lots of references to other sites that can change or disappear over time. Does that mean authors shouldn’t make reference to such sites? Personally, I think the benefits to be gained from including links are greater than the risks of the links becoming invalid at some point. Do you think the time for technology books has come to an end? Is the delivery of books in electronic format enough to keep them alive? If technological barriers were no object, what would make a book more valuable to you than other formats through which you can obtain information?

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  • Where can I get a list of PDF viewer/form-filler components for C#? [closed]

    - by Volomike
    Where can I get a list of recommended PDF viewer and form-filler components that I can buy and install in C#? I query on C# component PDF viewer on Google and get a lot of hits, but I'm not certain what programmers have tried and liked. Background: See, my employer is wanting me to build one in C# as a kind of training exercise, but also to be a product for sales lead generation for another product they sell. The employer is perfectly okay buying something, as long as it's good. I've learned VB6 and PHP, and know a little C and C++, so I'm trying to learn where people get the best-rated addon components for it, and especially for this PDF viewer and form filler thing he wants.

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  • I need recommendations on free, open source, PHP-based business intelligence widget frameworks [on hold]

    - by Volomike
    I'm a PHP developer on Linux, and my manager wants a business intelligence dashboard. He wants to see in real-time our profit/loss stuff in fancy charts, based on our software sales. I could code it all from scratch and use Google Charts API or some other charts API to help me. However, I wanted to know if there was a free, open source, PHP-based business intelligence package out there, or some sort of widget framework that I could start with. That way, I can build the BI widgets inside that framework and not have to do everything from scratch. I apologize ahead of time if this is the wrong stackexchange where to place this query. I don't know where to place this query, and do want to follow the rules.

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  • sku code as description in Google Analytics

    - by dreagan
    In the Google Analytics ecommerce tracing script you must provide for every item and SKU code. I have this code for every product I'm selling and up until now I have always provided it in the _addItem method. But when reviewing that data in the ecommerce module of Google Analytics, I have no real, no readable data about my SKU sales. I know what product has been sold, due to the product name I provide. But when clicking through to the SKU-level, I know nothing more, since all I can see there are SKU codes. Is it possible and wise to replace the SKU code with the following template? "product-name colour-name size-name" This way, it should still be a unique field, but more readable afterwards.

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  • Is porting a Windows application to Mac worth it ?

    - by mikel
    I have a C# Windows application that sells for $35, and fairly regularly receive requests for a version for OS X too. I don't have any experience with Mac so far though, and so am not sure exactly how much work that would involve and if it would be worth it. If anyone's been in a similar position, it'd be very helpful to know: Roughly how many more (%) sales can you expect by porting to Mac ? Would you say it's worth the investment of a new Macbook Pro and the time of learning and porting to Objective-C ? Thanks in advance.

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