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  • Application Composer Series: Where and When to use Groovy

    - by Richard Bingham
    This brief post is really intended as more of a reference than an article. The table below highlights two things, firstly where you can add you own custom logic via groovy code (end column), and secondly (middle column) when you might use each particular feature. Obviously this applies only where Application Composer exists, namely Fusion CRM and Oracle Sales Cloud, and is based on current (release 8) functionality. Feature Most Common Use Case Groovy Field Triggers React to run-time data changes. Only fired when the field is changed and upon submit. Y Object Triggers To extend the standard processing logic for an object, based on record creation, updates and deletes. There is a split between these firing events, with some related to UI/ADF actions and others originating in the database. UI Trigger Points: After Create - fires when a new object record is created. Commonly used to set default values for fields. Before Modify - Fires when the end-user tries to modify a field value. Could be used for generic warnings or extra security logic. Before Invalidate - Fires on the parent object when one of its child object records is created, updated, or deleted. For building in relationship logic. Before Remove - Fires when an attempt is made to delete an object record. Can be used to create conditions that prevent deletes. Database Trigger Points: Before Insert in Database - Fires before a new object is inserted into the database. Can be used to ensure a dependent record exists or check for duplicates. After Insert in Database - Fires after a new object is inserted into the database. Could be used to create a complementary record. Before Update in Database -Fires before an existing object is modified in the database. Could be used to check dependent record values. After Update in Database - Fires after an existing object is modified in the database. Could be used to update a complementary record. Before Delete in Database - Fires before an existing object is deleted from the database. Could be used to check dependent record values. After Delete in Database - Fires after an existing object is deleted from the database. Could be used to remove dependent records. After Commit in Database - Fires after the change pending for the current object (insert, update, delete) is made permanent in the current transaction. Could be used when committed data that has passed all validation is required. After Changes Posted to Database - Fires after all changes have been posted to the database, but before they are permanently committed. Could be used to make additional changes that will be saved as part of the current transaction. Y Field Validation Displays a user entered error message based groovy logic validating the field value. The message is shown only when the validation logic returns false, and the logic is triggered only when tabbing out of the field on the user interface. Y Object Validation Commonly used where validation is needed across multiple related fields on the object. Triggered on the submit UI action. Y Object Workflows All Object Workflows are fired upon either record creation or update, along with the option of adding a custom groovy firing condition. Y Field Updates - change another field when a specified one changes. Intended as an easy way to set different run-time values (e.g. pick values for LOV's) plus the value field permits groovy logic entry. Y E-Mail Notification - sends an email notification to specified users/roles. Templates support using run-time value tokens and rich text. N Task Creation - for adding standard tasks for use in the worklist functionality. N Outbound Message - will create and send an XML payload of the related object SDO to a specified endpoint. N Business Process Flow - intended for approval using the seeded process, however can also trigger custom BPMN flows. N Global Functions Utility functions that can be called from any groovy code in Application Composer (across applications). Y Object Functions Utility functions that are local to the parent object. Usually triggered from within 'Buttons and Actions' definitions in Application Composer, although can be called from other code for that object (e.g. from a trigger). Y Add Custom Fields When adding custom fields there are a few places you can include groovy logic. Y Default Value - to add logic within setting the default value when new records are entered. Y Conditionally Updateable - to add logic to set the field to read-only or not. Y Conditionally Required - to add logic to set the field to required or not. Y Formula Field - Used to provide a new aggregate field that is entirely based on groovy logic and other field values. Y Simplified UI Layouts - Advanced Expressions Used for creating dynamic layouts for simplified UI pages where fields and regions show/hide based on run-time context values and logic. Also includes support for the depends-on feature as a trigger. Y Related References This Blog: Application Composer Series Extending Sales Guide: Using Groovy Scripts Groovy Scripting Reference Guide

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  • How to structure my AdWords campaign for testing and different groups of keywords?

    - by Romain Dorange
    I am starting an AdWords campaigns and I will measure conversion rates using the AdWords conversion tracking pixel. Conversion might be account creation or a concrete sale. As it will be a test campaign to have some insights on CTR, CR, etc... on the future, I am likely to try several configurations: Two different ads with different landing URL and messages: one with a focus on the product / the other will contains a discount embedded in the URL. 4 different groups or themes of keywords. I guess I have to build 4 ads groups based on the keywords 2 ads with the different messages assign the two ads to each ads groups follow the campaign precisely in the ads tabs where I can see the effectiveness of each Ads per Ads Groups (for a total of 8 lines of reporting) Also, what are the key performance indicators that I can have from an AdWords campaign to measure global effectiveness? measure of return on investment from concrete sales (tracking pixel with e-commerce tag on confirmation page) measure o return on investment from leads acquisition (tracking pixel on account creation) measure of traffic increase with the campaign

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  • invite: Oracle Fusion Applications Partner Update Webcast

    - by mseika
    Oracle Fusion Applications: Thursday's Partner UpdatesIn order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions.All sessions will be recorded and replays will be posted to this Oracle PartnerNetwork page.Please mark your calendar for these NEW Fusion Partner Update specific sessions: Click Here for logistics and dial-in details for each webcast. 11/29/12 Win Cloud SFA with Fusion CRM: Sales Positioning 12/6/12 Win Cloud SFA with Fusion CRM: Fusion CRM against SFDC 12/13/12 Implementing Fusion Applications: ERP Cloud Services, Back Office Solutions that Keep You in Front 12/20/12 Understanding Fusion Supply Chain Management (SCM) Opportunities PLEASE NOTE: This webcast series is for Oracle Partners and Oracle Employees ONLY.

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  • Resize content for "frame" on .aspx page which draws product content from suppliers' page

    - by zenbike
    I have a retail store site, no online sales, which displays the webpage of our supplier in a "frame" in order to have the most accurate and up to date information for our customers. (example) My issue is that the size of the page it is pulling in doesn't fit in the frame. It looks pretty poor, and part of the content is obscured. Is there a way to scale the content drawn in to the size of the frame? The same site also has an intermittent issue with the Flash banner loading. When it doesn't load, the layout of the header on the page is awful. Any ideas there will also be appreciated.

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  • Fusion Learning Center News

    - by Richard Lefebvre
    The Fusion Learning Center portal now includes more than 1,600 learning assets. With so many assets, we have re-organized this portal slightly by introducing a new References section in the right lower corner, where we are providing quick links to the key assets. Furthermore, we have introduced a new Release Readiness section in the left navigation. Currently this points to the latest release; Release 4. We will be updating this section to also include the ability to stripe the assets by release. More to come on this later! New Assets and Uplifted Content include: The CRM Family Foundation webinar is updated to reflect the latest content CRM has also created two new Sales Positioning webinars: Contracts Solution Pitch and PRM Solution Pitch The Fusion Apps FAQ is updated - the changes can be found in the change log

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  • Identity Globe Trotters (Sep Edition): The Social Customer

    - by Tanu Sood
    Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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  • WebLogic & Coherence & Cloud presentations for customer meetings

    - by JuergenKress
    We updated the WebLogic Community Workspace with the latest customer facing presentations: WebLogic 12c.pptx Oracle Coherence.pptx CAF WebLogic Server 12c, Coherence and Java EE.pptx Cloud Your Strategy Your Cloud Your Choice.pptx For all presentation, please visit the WebLogic Community Workspace (WebLogic Community membership required). WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic,Coherence,Cloud,presentations,ppt,sales,WebLogic presentation,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • New: StorageTek SL150 Modular Tape Library Guided Learning Paths

    - by Cinzia Mascanzoni
    Now Available – The StorageTek SL150 Modular Tape Library Guided Learning Paths (GLPs). In order to apply to distribute the StorageTek SL150, partners must meet the following criteria: Be a Gold, Platinum or Diamond member of the Oracle PartnerNetwork in good standing with a valid OPN Agreement. Have confirmed acceptance from Oracle into the StorageTek Tape Storage Knowledge Zone. Have a valid Full Use Distribution Agreement (FUDA) v041610 or later with Oracle, be in the process of applying for one, or have a valid addendum to your existing Full Use Distribution Agreement with current hardware terms. Have met the resale competency criteria (GLPs): a.) StorageTek SL150 Modular Tape Library Sales Specialist (2 completed) b.) StorageTek SL150 Modular Tape Library PreSales Specialist (1 completed).

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  • What would be the most efficient use of e-mail addresses for ecommerce

    - by user18323
    I am not sure if this is exactly the right section. What do you find the most efficient, clear and reachable use of e-mail addresses to use for the customer? I thought a standard 'sales, 'support' might work but it might look a little samey. Do users respond well when e-mails are replied by staff with named e-mail addresses such as [email protected] or a generic one? I am currently developing a small scale ecommerce website to gain some hands on insight into web retail. Any additional advice would be brilliant.

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  • Attend This Webcast To Learn How CG Manufacturers Are Stepping Up Their Efforts to Sell to Consumers

    - by Michael Hylton
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today. But are companies ready to engage? Recently, the Economist Intelligence Unit (EIU) conducted research sponsored by Oracle to better understand how Consumer Goods companies are engaging directly with consumers today and in the future. The survey involved CG executives across the globe as well as in-depth interviews with corporate leaders in the industry to explore their direct-to-consumer initiatives. Some key findings include: Pushing traditional media through new media channels is not enough to reach today's more plugged in, product-savvy consumer  CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels to enhance brand loyalty and drive product sales Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. This webinar will review the results of the research and panelists will discuss what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to engage directly with today's empowered consumer.

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  • Attend This Webcast To Learn How CG Manufacturers Are Stepping Up Their Efforts to Sell to Consumers

    - by Michael Hylton
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today. But are companies ready to engage? Recently, the Economist Intelligence Unit (EIU) conducted research sponsored by Oracle to better understand how Consumer Goods companies are engaging directly with consumers today and in the future. The survey involved CG executives across the globe as well as in-depth interviews with corporate leaders in the industry to explore their direct-to-consumer initiatives. Some key findings include: Pushing traditional media through new media channels is not enough to reach today's more plugged in, product-savvy consumer CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels to enhance brand loyalty and drive product sales Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. This webinar will review the results of the research and panelists will discuss what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to engage directly with today's empowered consumer.

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  • Is porting a Windows application to Mac worth it? [closed]

    - by mikel
    I have a C# Windows application that sells for $35, and fairly regularly receive requests for a version for OS X too. I don't have any experience with Mac so far though, and so am not sure exactly how much work that would involve and if it would be worth it. If anyone's been in a similar position, it'd be very helpful to know: Roughly how many more (%) sales can you expect by porting to Mac ? Would you say it's worth the investment of a new Macbook Pro and the time of learning and porting to Objective-C ? Thanks in advance.

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  • How to sell Agile development to clients [on hold]

    - by Sander Marechal
    Our development shop would really like to do more agile projects but we have a problem getting clients on board. Many clients want a budget and a deadline. It's hard to sell a client on an agile project when our competitors do come up with waterfall-based fixed deadlines and fixed prices. We know their fixed numbers are bad, but the client doesn't know that. So, we end up looking bad to the client because we can't fix the price or a deadline but our competitors can. So, how can you get your sales force to successfully sell a project that uses agile development methods, or a product that is developed using such methods? All the information I found seems to focus on project management and developers.

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  • Why JSF Matters (to You)

    - by reza_rahman
          "Those who have knowledge, don’t predict. Those who predict, don’t have knowledge."                                                                                                    – Lao Tzu You may have noticed Thoughtworks recently crowned the likes AngularJS, etc imminent successors to server-side web frameworks. They apparently also deemed it necessary to single out JSF for righteous scorn. I have to say as I was reading the analysis I couldn't help but remember they also promptly jumped on the Ruby, Rails, Clojure, etc bandwagon a good few years ago seemingly similarly crowing these dynamic languages imminent successors to Java. I remember thinking then as I do now whether the folks at Thoughtworks are really that much smarter than me or if they are simply more prone to the Hipster buzz of the day. I'll let you make the final call on that one. I also noticed mention of "J2EE" in the context of JSF and had to wonder how up-to-date or knowledgeable the person writing the analysis actually was given that the term was basically retired almost a decade ago. There's one thing that I am absolutely sure about though - as a long time pretty happy user of JSF, I had no choice but to speak up on what I believe JSF offers. If you feel the same way, I would encourage you to support the team behind JSF whose hard work you may have benefited from over the years. True to his outspoken character PrimeFaces lead Cagatay Civici certainly did not mince words making the case for the JSF ecosystem - his excellent write-up is well worth a read. He specifically pointed out the practical problems in going whole hog with bare metal JavaScript, CSS, HTML for many development teams. I'll admit I had to smile when I read his closing sentence as well as the rather cheerful comments to the post from actual current JSF/PrimeFaces users that are apparently supposed to be on a gloomy death march. In a similar vein, OmniFaces developer Arjan Tijms did a great job pointing out the fact that despite the extremely competitive server-side Java Web UI space, JSF seems to manage to always consistently come out in either the number one or number two spot over many years and many data sources - do give his well-written message in the JAX-RS user forum a careful read. I don't think it's really reasonable to expect this to be the case for so many years if JSF was not at least a capable if not outstanding technology. If fact if you've ever wondered, Oracle itself is one of the largest JSF users on the planet. As Oracle's Shay Shmeltzer explains in a recent JSF Central interview, many of Oracle's strategic products such as ADF, ADF Mobile and Fusion Applications itself is built on JSF. There are well over 3,000 active developers working on these codebases. I don't think anyone can think of a more compelling reason to make sure that a technology is as effective as possible for practical development under real world conditions. Standing on the shoulders of the above giants, I feel like I can be pretty brief in making my own case for JSF: JSF is a powerful abstraction that brings the original Smalltalk MVC pattern to web development. This means cutting down boilerplate code to the bare minimum such that you really can think of just writing your view markup and then simply wire up some properties and event handlers on a POJO. The best way to see what this really means is to compare JSF code for a pretty small case to other approaches. You should then multiply the additional work for the typical enterprise project to try to understand what the productivity trade-offs are. This is reason alone for me to personally never take any other approach seriously as my primary web UI solution unless it can match the sheer productivity of JSF. Thanks to JSF's focus on components from the ground-up JSF has an extremely strong ecosystem that includes projects like PrimeFaces, RichFaces, OmniFaces, ICEFaces and of course ADF Faces/Mobile. These component libraries taken together constitute perhaps the largest widget set ever developed and optimized for a single web UI technology. To begin to grasp what this really means, just briefly browse the excellent PrimeFaces showcase and think about the fact that you can readily use the widgets on that showcase by just using some simple markup and knowing near to nothing about AJAX, JavaScript or CSS. JSF has the fair and legitimate advantage of being an open vendor neutral standard. This means that no single company, individual or insular clique controls JSF - openness, transparency, accountability, plurality, collaboration and inclusiveness is virtually guaranteed by the standards process itself. You have the option to choose between compatible implementations, escape any form of lock-in or even create your own compatible implementation! As you might gather from the quote at the top of the post, I am not a fan of crystal ball gazing and certainly don't want to engage in it myself. Who knows? However far-fetched it may seem maybe AngularJS is the only future we all have after all. If that is the case, so be it. Unlike what you might have been told, Java EE is about choice at heart and it can certainly work extremely well as a back-end for AngularJS. Likewise, you are also most certainly not limited to just JSF for working with Java EE - you have a rich set of choices like Struts 2, Vaadin, Errai, VRaptor 4, Wicket or perhaps even the new action-oriented web framework being considered for Java EE 8 based on the work in Jersey MVC... Please note that any views expressed here are my own only and certainly does not reflect the position of Oracle as a company.

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  • New Marketing Assets Available

    - by swalker
    NEW translated demand generation materials available for the following Oracle Marketing Kits, designed to help partners generate sales around Oracle's solutions: Server & Storage: Improve Database Capacity Management with Oracle Storage and Hybrid Columnar Compression Server & Storage: Accelerating Database Test & Development with Sun ZFS Storage Appliance Server & Storage: Upgrade SAN Storage to Oracle Pillar Axiom Server & Storage: SPARC Refresh with Oracle Solaris Operating System Server & Storage: SPARC Server Refresh: The Next Level of Datacenter Performance with Oracle’s New SPARC Servers Server & Storage: Oracle Server Virtualization Server & Storage: Oracle Desktop Virtualization

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  • How to sell Agile development to (waterfall) clients

    - by Sander Marechal
    Our development shop would really like to do more agile projects but we have a problem getting clients on board. Many clients want a budget and a deadline. It's hard to sell a client on an agile project when our competitors do come up with waterfall-based fixed deadlines and fixed prices. We know their fixed numbers are bad, but the client doesn't know that. So, we end up looking bad to the client because we can't fix the price or a deadline but our competitors can. So, how can you get your sales force to successfully sell a project that uses agile development methods, or a product that is developed using such methods? All the information I found seems to focus on project management and developers.

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  • New Solaris 11 book available

    - by user12611852
    A new Solaris 11 book is now available.  Congratulations to my colleague in the Oracle Public Sector Hardware sales organization "Dr. Cloud" Harry Foxwell and his co-writers on publishing Oracle Solaris 11 System Administration The Complete Reference Table of contents 1 The Basics of Solaris 11 2 Prepare a System for Solaris3 Installation Options4 Alternative Installations for Enterprise5 The Solaris Graphical Desktop Environment6 The Service Management Facility7 Solaris Package Management "Image Packaging System"8 Solaris at the Command Line9 File systems and ZFS10 Customize the Solaris Shells11 Users and Groups HF12 Solaris 11 Security13 Basic System Performance Tuning14 Solaris Virtualization15 Print Management16 DNS and DHCP17 Mail Services18 Mgmt of Trusted Extensions19 The Network File System 20 The FTP Server21 Solaris and Samba 22 Apache and the Web Stack Buy one today

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  • Oracle Honors Hitachi Data Systems with 2012 Taleo Customer Innovation Award

    - by Scott Ewart
    High-Tech Leader Recognized at Taleo World for its Strategic Initiative Aligning Talent, Performance and Revenues Oracle awarded the 2012 Taleo Customer Innovation Award to    Hitachi Data Systems (HDS), a wholly owned subsidiary of Hitachi, Ltd., for transforming performance management within its global sales organization with Oracle Taleo talent management solutions. The Taleo Innovation Awards honor and recognize Oracle Taleo customers that advance talent management initiatives using innovation, leadership and best practices. Oracle honored HDS along with finalists National Heritage Academies and CACI at a ceremony held September 13 at Taleo World in Chicago. Josh Bersin, President and CEO of Bersin & Associates, was the emcee for the ceremony. The honorees were selected from dozens of global submissions by a panel of influential industry analysts with expertise in talent management. To view the full story and press release, click here.

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  • Oracle Fusion Applications Partner Update Webcasts

    - by Richard Lefebvre
    Every Thursday from November 29th - December 20th! In order to keep you up to date with partner-specific news and information regarding Oracle Fusion Applications, we are expanding our Fusion Applications Webcast Series to include these additional Thursday sessions. All sessions will be recorded and replays will be posted to this Oracle PartnerNetwork page. Please mark your calendar for these NEW Fusion Partner Update specific sessions: Click Here for logistics and dial-in details for each webcast. 11/29/12 Win Cloud SFA with Fusion CRM: Sales Positioning 12/6/12 Win Cloud SFA with Fusion CRM: Fusion CRM against SFDC 12/13/12 Implementing Fusion Applications: ERP Cloud Services, Back Office Solutions that Keep You in Front 12/20/12 Understanding Fusion Supply Chain Management (SCM) Opportunities PLEASE NOTE: This webcast series is for Oracle Partners and Oracle Employees ONLY.

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  • P-Commerce – What The Heck Is That?

    - by Michael Hylton
    We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce?  It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience. Ask yourself how well do you know your customer?  Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience? Much of this is dictated by have a complete 360 degree view of your customer, collecting data from your website, sales interactions, historical commerce purchases, call center activity, how they got to your website, etc. and applying it to their current commerce interaction.  Customers expect to have a similar interaction on your website as they would in your brick-and-mortar store, displaying the products and services that they might be interested in purchasing.

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  • Monitor offline adwords conversions

    - by Frank Meulenaar
    I'm trying to evaluate the usefulness of Google Adwords for a friend's site. I'm trying to count the number of sales per month, and see how many have found her page because of the Adwords campaign. Her site has an online order system, but she also gets customers that buy just via the email contact and never use the online order system. There aren't many conversions per month (usually only one to three), so I don't want to miss any conversions when I want to gauge the effectiveness of a campaign. Is there a good way to also include those conversions?

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  • New! EBS CRM Service Request Templating Online

    - by Oracle_EBS
    In an effort to improve the user experience changes have been made to Service Request (SR) creation process using My Oracle Support (MOS). This change is now online for several high-use CRM products. We aimed to streamline the process by reducing the number of questions, making subsequent questions conditional on previous responses, reducing lists of problem categories, and recommending key documents/evidence which should be supplied to help the Support engineer progress the issue. The process is now divided into three steps: Problem - prompts for a summary of the issue, and what steps have to be performed to re-produce the issue More Information - users will see the biggest change, as they select the ‘Problem Type’, which then presents a series of suggested attachments to upload Severity/Contact - section records who to contact, by what means, and the degree of urgency for the issue. The products included are: · Incentive Compensation · Trade Management · Site Hub · Incentive Compensation Analytics for Oracle Data Integrator · TeleService · Install Base · Quoting · Sales · Field Service · Service Contracts

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  • Oracle Catalog – product overview for middleware

    - by JuergenKress
    Are you looking for quick overview of all the Oracle product and solutions? The answer is the Oracle Catalog which helps you to understand the whole stack from hardware, database, middleware all the way to applications. A great source and helpful for sales persons and customers. Make sure you add the file to your mobile device. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Catalog,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • New Exadata public references

    - by Javier Puerta
    The following customers are now public references for Exadata. Show your customers how other companies in their industries are leveraging Exadata to achieve their business objectives. MIGROS BANK - Financial Services - Switzerland Oracle EXADATA Database Machine + OBIEE 11gMigros Bank AG Makes Systems More Available and Improves Operational Insight and Analytics with a Scalable, Integrated Data Warehouse Success Story (English)Success Story(German) - Professional Services - United Arab Emirates Oracle EXADATA Database MachineTech Access Drives Compelling Proof-of-Concept Evaluations for Hardware Sales in Regions Largest Solutions CenterSuccess Story   - Saudi Arabia - Wholesale Distribution Oracle EXADATA Database Machine + OBIEE 11g Balubaid Group of Companies Reduces Help-Desk Complaints by 75%, Improves Business Continuity and System Response Success Story   - Nigeria - Communications Oracle EXADATA Database Machine Etisalat Accelerates Data Retrieval and Analysis by 99 Percent with Oracle Communications Data Model Running on Oracle Exadata Database Machine Oracle Press Release   ETISALAT BALUBAID GROUP TECH ACCESS

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  • Help Improve Oracle Products Usability at OOW

    - by Shay Shmeltzer
    We already wrote about all the great ADF related activities at OOW. But we wanted to also let you know about an additional activity you can participate in at OpenWorld: The Oracle Middleware User Experience team will be conducting focus groups and customer feedback activities at Oracle OpenWorld 2012 (Oct. 1st - Oct. 3rd). Customer participation helps Oracle develop outstanding products and solutions. Professionals of all types are invited to participate: Directors, Project & Product Managers, Finance, Sales, Human Resources, Marketing, Recruiters, Budget Managers,  and more. **To participate in these sessions you do not have to be registered for Oracle OpenWorld.** If you or someone you know is interested in participating, please email [email protected] with the following information: Name: Company Name:  Job Title: Email: Phone Number (work, mobile, include country code):

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