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  • Great Customer Service Example

    - by MightyZot
    A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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  • Tweaking a few URL validation settings on ASP.NET v4.0

    - by Carlyle Dacosta
    ASP.NET has a few default settings for URLs out of the box. These can be configured quite easily in the web.config file within the  <system.web>/<httpRuntime> configuration section. Some of these are: <httpRuntime maxUrlLength=”<number here>”. This number should be an integer value (defaults to 260 characters). The value must be greater than or equal to zero, though obviously small values will lead to an un-useable website. This attribute gates the length of the Url without query string. <httpRuntime maxQueryStringLength=”<number here>”. This number should be an integer value (defaults to 2048 characters). The value must be greater than or equal to zero, though obviously small values will lead to an un-useable website. <httpRuntime requestPathInvalidCharacters=”List of characters you need included in ASP.NETs validation checks”. By default the characters are “<,>,*,%,&,:,\,?”. However once can easily change this by setting by modifying web.config. Remember, these characters can be specified in a variety of formats. For example, I want the character ‘!’ to be included in ASP.NETs URL validation logic. So I set the following: <httpRuntime requestPathInvalidCharacters=”<,>,*,%,&,:,\,?,!”. A character could also be specified in its xml encoded form. ‘&lt;;’ would mean the ‘<’ sign). I could specify the ‘!’ in its xml encoded unicode format such as requestPathInvalidCharacters=”<,>,*,%,&,:,\,?,$#x0021;” or I could specify it in its unicode encoded form or in the “<,>,*,%,&,:,\,?,%u0021” format. The following settings can be applied at Root Web.Config level, App Web.config level, Folder level or within a location tag: <location path="some path here"> <system.web> <httpRuntime maxUrlLength="" maxQueryStringLength="" requestPathInvalidChars="" .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } If any of the above settings fail request validation, an Http 400 “Bad Request” HttpException is thrown. These can be easily handled on the Application_Error handler on Global.asax.   Also, a new attribute in <httpRuntime /> called “relaxedUrlToFileSystemMapping” has been added with a default of false. <httpRuntime … relaxedUrlToFileSystemMapping="true|false" /> When the relaxedUrlToFileSystemMapping attribute is set to false inbound Urls still need to be valid NTFS file paths. For example Urls (sans query string) need to be less than 260 characters; no path segment within a Url can use old-style DOS device names (LPT1, COM1, etc…); Urls must be valid Windows file paths. A url like “http://digg.com/http://cnn.com” should work with this attribute set to true (of course a few characters will need to be unblocked by removing them from requestPathInvalidCharacters="" above). Managed configuration for non-NTFS-compliant Urls is determined from the first valid configuration path found when walking up the path segments of the Url. For example, if the request Url is "/foo/bar/baz/<blah>data</blah>", and there is a web.config in the "/foo/bar" directory, then the managed configuration for the request comes from merging the configuration hierarchy to include the web.config from "/foo/bar". The value of the public property HttpRequest.PhysicalPath is set to [physical file path of the application root] + "REQUEST_URL_IS_NOT_A_VALID_FILESYSTEM_PATH". For example, given a request Url like "/foo/bar/baz/<blah>data</blah>", where the application root is "/foo/bar" and the physical file path for that root is "c:\inetpub\wwwroot\foo\bar", then PhysicalPath would be "c:\inetpub\wwwroot\foo\bar\ REQUEST_URL_IS_NOT_A_VALID_FILESYSTEM_PATH". Carl Dacosta ASP.NET QA Team

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  • How to resolve symbolic links in a shell script

    - by Greg Hewgill
    Given an absolute or relative path (in a Unix-like system), I would like to determine the full path of the target after resolving any intermediate symlinks. Bonus points for also resolving ~username notation at the same time. If the target is a directory, it might be possible to chdir() into the directory and then call getcwd(), but I really want to do this from a shell script rather than writing a C helper. Unfortunately, shells have a tendency to try to hide the existence of symlinks from the user (this is bash on OS X): $ ls -ld foo bar drwxr-xr-x 2 greg greg 68 Aug 11 22:36 bar lrwxr-xr-x 1 greg greg 3 Aug 11 22:36 foo -> bar $ cd foo $ pwd /Users/greg/tmp/foo $ What I want is a function resolve() such that when executed from the tmp directory in the above example, resolve("foo") == "/Users/greg/tmp/bar".

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  • C# 4.0 RC, Silverlight 4.0 RC Covariance

    - by Ant
    Hi, I am trying to develop a Silverlight 4 application using C# 4.0. I have a case like this: public class Foo<T> : IEnumerable<T> { .... } Elsewhere: public class MyBaseType : MyInterface { ... } And the usage where I am having problems: Foo<MyBaseType> aBunchOfStuff = new Foo<MyBaseType>(); Foo<MyInterface> moreGeneralStuff = myListOFStuff; Now I believe this was impossible in C# 3.0 because generic type were "Invariant". However I thought this was possible in C# 4.0 through the new covariance for generics technology? As I understand it, in C# 4.0 a lot of common interfaces (like IEnumerable) have been modified to support variance. In this case does my Foo class need to anything special in order to become covariant? And is covariance supported in Silverlight 4 (RC) ?

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  • How do the performance characteristics of jQuery selectors differ from those of CSS selectors?

    - by Moss
    I came across Google's Page Speed add-on for Firebug yesterday. The page about using efficient CSS selectors said to not use overqualified selectors, i.e. use #foo instead of div#foo. I thought the latter would be faster but Google's saying otherwise, and who am I to go against that? So that got me wondering if the same applied to jQuery selectors. This page I found the link to on SO says I should use $("div#foo"), which is what I was doing all along, since I thought that things would speed up by limiting the selector to match div elements only. But is it really better than writing $("#foo") like Google's saying for CSS selectors, or do CSS versus jQuery element matching work in different ways and I should stick with $("div#foo")?

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  • Tweaking a few URL validation settings on ASP.NET v4.0

    - by Carlyle Dacosta
    ASP.NET has a few default settings for URLs out of the box. These can be configured quite easily in the web.config file within the  <system.web>/<httpRuntime> configuration section. Some of these are: <httpRuntime maxUrlLength=”<number here>” This number should be an integer value (defaults to 260 characters). The value must be greater than or equal to zero, though obviously small values will lead to an un-useable website. This attribute gates the length of the Url without query string. <httpRuntime maxQueryStringLength=”<number here>”. This number should be an integer value (defaults to 2048 characters). The value must be greater than or equal to zero, though obviously small values will lead to an un-useable website. <httpRuntime requestPathInvalidCharacters=”List of characters you need included in ASP.NETs validation checks” /> By default the characters are “<,>,*,%,&,:,\,?”. However once can easily change this by setting by modifying web.config. Remember, these characters can be specified in a variety of formats. For example, I want the character ‘!’ to be included in ASP.NETs URL validation logic. So I set the following: <httpRuntime requestPathInvalidCharacters=”<,>,*,%,&,:,\,?,!”. A character could also be specified in its xml encoded form. ‘&lt;;’ would mean the ‘<’ sign). I could specify the ‘!’ in its xml encoded unicode format such as requestPathInvalidCharacters=”<,>,*,%,&,:,\,?,$#x0021;” or I could specify it in its unicode encoded form or in the “<,>,*,%,&,:,\,?,%u0021” format. The following settings can be applied at Root Web.Config level, App Web.config level, Folder level or within a location tag: <location path="some path here"> <system.web> <httpRuntime maxUrlLength="" maxQueryStringLength="" requestPathInvalidChars="" /> .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } If any of the above settings fail request validation, an Http 400 “Bad Request” HttpException is thrown. These can be easily handled on the Application_Error handler on Global.asax.   Also, a new attribute in <httpRuntime /> called “relaxedUrlToFileSystemMapping” has been added with a default of false. <httpRuntime … relaxedUrlToFileSystemMapping="true|false" /> When the relaxedUrlToFileSystemMapping attribute is set to false inbound Urls still need to be valid NTFS file paths. For example Urls (sans query string) need to be less than 260 characters; no path segment within a Url can use old-style DOS device names (LPT1, COM1, etc…); Urls must be valid Windows file paths. A url like “http://digg.com/http://cnn.com” should work with this attribute set to true (of course a few characters will need to be unblocked by removing them from requestPathInvalidCharacters="" above). Managed configuration for non-NTFS-compliant Urls is determined from the first valid configuration path found when walking up the path segments of the Url. For example, if the request Url is "/foo/bar/baz/<blah>data</blah>", and there is a web.config in the "/foo/bar" directory, then the managed configuration for the request comes from merging the configuration hierarchy to include the web.config from "/foo/bar". The value of the public property HttpRequest.PhysicalPath is set to [physical file path of the application root] + "REQUEST_URL_IS_NOT_A_VALID_FILESYSTEM_PATH". For example, given a request Url like "/foo/bar/baz/<blah>data</blah>", where the application root is "/foo/bar" and the physical file path for that root is "c:\inetpub\wwwroot\foo\bar", then PhysicalPath would be "c:\inetpub\wwwroot\foo\bar\ REQUEST_URL_IS_NOT_A_VALID_FILESYSTEM_PATH".

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  • Database theory - relationship between two tables

    - by iansinke
    I have a database with two tables - let's call them Foo and Bar. Each foo may be related to any number of bars, and each bar may be related to any number of foos. I want to be able to retrieve, with one query, the foos that are associated with a certain bar, and the bars that are associated with a certain foo. My question is, what is the best way of recording these relationships? Should I have a separate table with records of each relationship (e.g. two columns, foo and bar)? Should the foo table have a column for a list of bars, and vice versa? Is there another option that I'm overlooking? I'm using SQL Server, if that makes a difference.

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  • asp.net mvc jquery removing select list item

    - by mazhar kaunain baig
    $('#remove').click(function() { var foo = []; $('#FeatureLists :selected').each(function(i, selected) { foo[i] = $(selected).text(); alert(foo[i]); if (foo[i] != "Add" ) return !$('#FeatureLists option:selected').remove(); if (foo[i] != "Edit") return !$('#FeatureLists option:selected').remove(); }); }); i have six items in my select in which 4 of them are add,edit ,delete view, it is multiselect list, i don't want the user to remove the these 4 items , apart from that they can remove any item. how will i do that? it is not happening in the above code

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  • breaking out of for loop when running a function inside a for loop

    - by andrewj
    I'm embarrassed that I'm asking this question, but here I go: Suppose you have the following function foo. When I'm running a for loop, I'd like it to skip the remainder of foo when foo initially returns the value of 0. However, break doesn't work when it's inside a function. As it's currently written, I get an error message, no loop to break from, jumping to top level. Any suggestions? foo <- function(x) { y <- x-2 if (y==0) {break} # how do I tell the for loop to skip this z <- y + 100 z } for (i in 1:3) { print(foo(i)) }

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  • virtual function call from base of base

    - by th3g0dr3d
    hi, let's say i have something like this (very simplified): <pre><code> class base { void invoke() { this-foo(); } virtual void foo() = 0; }; class FirstDerived : public base { void foo() { // do stuff } }; class SecondDerived : public FirstDerived { // other not related stuff } int main() { SecondDerived *a = new SecondDerived(); a-invoke(); } What i see in the debugger is that base::invoke() is called and tries to call this-foo(); (i expect FirstDerived::foo() to be called), the debugger takes me to some unfamiliar assembly code (probably because it jumped to unrelated areas) and after few lines i get segmentation fault. am i doing something wrong here? :/ thanks in advance

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  • breaking out of for loop when running a function inside a for loop in R

    - by andrewj
    I'm embarrassed that I'm asking this question, but here I go: Suppose you have the following function foo. When I'm running a for loop, I'd like it to skip the remainder of foo when foo initially returns the value of 0. However, break doesn't work when it's inside a function. As it's currently written, I get an error message, no loop to break from, jumping to top level. Any suggestions? foo <- function(x) { y <- x-2 if (y==0) {break} # how do I tell the for loop to skip this z <- y + 100 z } for (i in 1:3) { print(foo(i)) }

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  • Traversing Scheme function as a list

    - by csl
    Isn't it possible to treat functions in Scheme as any other list? Basically, what I want do to is something like this: (define (foo) "hello") (cdr foo) ; or similar, should return the list ((foo) "hello") I've found a similar discussion about this, and I feel a bit disappointed if this is not possible with Scheme. If so, why is this impossible? Is it possible in other lisps? EDIT: Changed (cdr 'foo) to (cdr foo) -- it was misleading. I'm asking, why can't I access a function as a list?

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  • C# - Cast object to IList<T> based on Type

    - by blu
    I am trying out a little reflection and have a question on how the cast the result object to an IList. Here is the reflection: private void LoadBars(Type barType) { // foo has a method that returns bars Type foo = typeof(Foo); MethodInfo method = foo.GetMethod("GetBars") .MakeGenericMethod(bar); object obj = method.Invoke(foo, new object[] { /* arguments here */ }); // how can we cast obj to an IList<Type> - barType } How can we cast the result of method.Invoke to an IList of Type from the barType argument?

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  • Using sub-repo with hgwebdir difficulties in mercurial

    - by Ton
    Allright I got myself in a deadlock with Mercurial and sub-repos... Here's what happenend: I had a large mercurial repo that I server via apache and hgweb.cgi. Due to the size of the repo I decided to move to sub-repositories and share these with hgwebdir.cgi. Using the convert tool with the filemap option I created several sub-repositories: /main/foo /main/bar Nicely created an entry for the sub-repositories in .hgsub: foo = foo bar = bar And set hgwebdir.cgi up to show $/** as the root folder. Now when I went to my site (foo.com/hg) I saw my sub-repositories with one empty reposory among them (no name, no content), but I could not download it (archive location unknown): That was allright until I added a new sub-repository. I could not push the new .hgsub file to foo.com/hg, since that page is served by hgwebdir. The only method I can work currently is switch from hgwebdir to hgweb, commit .hgsubste and switch back to hgwebdir. Does someone have a good setup for such a mess?

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  • jQuery.each for lists and non-lists

    - by Brian M. Hunt
    I've a jQuery.each(data, foo), where data is either a string or a list of strings. I'd like to know if there's an existing utility function to convert the string to a list, or otherwise perform foo on just the string. So instead of the easy route: if (!$.isArray(data)) { foo(0, data); // can't rely on `this` variable } else { $.each(data,foo); } I was just wondering if there was already a builtin function of jQuery or Javascript that would convert data to a list automatically, like this: function convert_to_list(data) { return $.isArray(data) ? data : [data]; } $.each(convert_to_list(data), foo); Just curious! Thanks for reading. Brian

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  • what is the difference

    - by veilig
    I'm not even sure what this is called? But I'm trying to learn what the difference is between writing a function like this is in plpgsql: CREATE OR REPLACE FUNCTION foo() RETURNS TRIGGER AS $$ .... $$ LANGUAGE plpgsql; vs CREATE OR REPLACE FUNCTION foo() RETURNS TRIGGER AS $foo$ .... $foo$ LANGUAGE plpgsql; is there a difference when using $$ vs $foo$? why would someone choose one over another? perhaps I've just missed some documentation explaining the difference. If someone could enlighten me, I'd really appreciate it.

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  • LISP: Keyword parameters, supplied-p

    - by echox
    At the moment I'm working through "Practical Common Lisp" from Peter Seibel. In the chapter "Practical: A Simple Database" (http://www.gigamonkeys.com/book/practical-a-simple-database.html) Seibel explains keyword parameters and the usage of a supplied-parameter with the following example: (defun foo (&key a (b 20) (c 30 c-p)) (list a b c c-p)) Results: (foo :a 1 :b 2 :c 3) ==> (1 2 3 T) (foo :c 3 :b 2 :a 1) ==> (1 2 3 T) (foo :a 1 :c 3) ==> (1 20 3 T) (foo) ==> (NIL 20 30 NIL) So if I use &key at the beginning of my parameter list, I have the possibility to use a list of 3 parameters name, default value and the third if the parameter as been supplied or not. Ok. But looking at the code in the above example: (list a b c c-p) How does the lisp interpreter know that c-p is my "supplied parameter"?

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  • converting a matrix to a list

    - by andrewj
    Suppose I have a matrix foo as follows: foo <- cbind(c(1,2,3), c(15,16,17)) > foo [,1] [,2] [1,] 1 15 [2,] 2 16 [3,] 3 17 I'd like to turn it into a list that looks like [[1]] [1] 1 15 [[2]] [1] 2 16 [[3]] [1] 3 17 You can do it as follows: lapply(apply(foo, 1, function(x) list(c(x[1], x[2]))), function(y) unlist(y)) I'm interested in an alternative method that isn't as complicated. Note, if you just do apply(foo, 1, function(x) list(c(x[1], x[2]))), it returns a list within a list, which I'm hoping to avoid.

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  • How to convert hexadecimal representation of data to binary data in PHP?

    - by Marcus Adams
    I'm familiar with php's function bin2hex() for converting binary data to its hexadecimal representation. However, what is the complement function to convert the hexadecimal representation of the data back to binary data? For example: $foo = "hello"; $foo = bin2hex($foo); echo $foo; // Displays 68656c6c6f How do I turn it back to hello? $foo = "68656c6c6f"; // Now what? There is no hex2bin() function.

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  • How do you convert a hexadecimal representation of data to binary data in PHP?

    - by Marcus Adams
    I'm familiar with php's function bin2hex() for converting binary data to its hexadecimal representation. However, what is the complement function to convert the hexadecimal representation of the data back to binary data? For example: $foo = "hello"; $foo = bin2hex($foo); echo $foo; // Displays 68656c6c6f How do I turn it back to hello? $foo = "68656c6c6f"; // Now what? There is no hex2bin() function.

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  • How to Add a File from my source tree to Maven Site

    - by Charles O.
    I have a Maven 2 RESTful application using Jersey/JAXB. I generate the JAXB beans from a schema file, where the schema file is in my resources directory, e.g., src/main/resources/foo.xsd. I want to include foo.xsd file in the generated Maven site for my project, so that clients can see the XML schema when writing RESTful calls. How can I include foo.xsd in the site? I could have a copy of the file in src/main/site/..., and then update my site.xml to point to it (or have a .apt whose contents point to it), but I don't like that because I'm still tweaking foo.xsd, and don't want to have to remember to copy it each time I update it. And that's just bad practice. I also tried having a .apt file that has a link to the foo.xsd which gets copied to the target/classes directory. That works until I do a site:deploy, because that only copies the target/site directory. Thanks, Charles

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  • C function const multidimensional-array argument strange warning

    - by rogi
    Ehllo, I'm getting some strange warning about this code: typedef double mat4[4][4]; void mprod4(mat4 r, const mat4 a, const mat4 b) { /* yes, function is empty */ } int main() { mat4 mr, ma, mb; mprod4(mr, ma, mb); } gcc output as follows: $ gcc -o test test.c test.c: In function 'main': test.c:13: warning: passing argument 2 of 'mprod4' from incompatible pointer type test.c:4: note: expected 'const double (*)[4]' but argument is of type 'double (*)[4]' test.c:13: warning: passing argument 3 of 'mprod4' from incompatible pointer type test.c:4: note: expected 'const double ()[4]' but argument is of type 'double ()[4]' defining the function as: void mprod4(mat4 r, mat4 a, mat4 b) { } OR defining matrices at main as: mat4 mr; const mat4 ma; const mat4 mb; OR calling teh function in main as: mprod4(mr, (const double(*)[4])ma, (const double(*)[4])mb); OR even defining mat4 as: typedef double mat4[16]; make teh warning go away. Wat is happening here? Am I doing something invalid? gcc version is 4.4.3 if relevant. Thanks for your attention.

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  • How to get a handle/reference to the current controller object inside a rails functional test?

    - by Dave Paroulek
    I must be missing something very simple, but can't find the answer to this. I have a method named foo inside bar_controller. I simply want to call that method from inside a functional test. Here's my controller: class BarsController < ApplicationController def foo # does stuff end end Here's my functional test: class BarsControllerTest << ActionController::TestCase def "test foo" do # run foo foo # assert stuff end end When I run the test I get: NameError: undefined local variable or method `foo' for #<BarsControllerTest:0x102f2eab0> All the documentation on functional tests describe how to simulate a http get request to the bar_controller which then runs the method. But I'd just like to run the method without hitting it with an http get or post request. Is that possible? There must be a reference to the controller object inside the functional test, but I'm still learning ruby and rails so need some help.

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