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  • What's next for all of these Microsoft "overlapping" and "enhanced" products ?

    - by indyvoyage
    Recently I attended a road show, organised by MS Gold Partner company in the UK. The products discussed were: SharePoint server (2010 and 2007), Exchange server, Office Communication Server 2007, Exchange hosted services Office Live meeting, Office Communicator, System Center Configuration Manager and Operation Manager, VMware, Windows 7 etc. As Microsoft claims the enhancement in the each product against higher version, I felt that clients are not much interested in all these details. For example Office Communicator, surely they have improved a lot the product and first site all said 'WOW' great product, but nobody wish to pay money for all these extra features. Some argued, they are bogged down by all these increased number of menus. They don't need soft call feature included with mobile call. It apply for all other products as well such as MS office (next what 2 ribbons ?), windows OS and many more. Indeed there must be good features in all these products, but is it worth to spend money and time to update the older system ? Also sometimes these feature will decrease the productivity instead increase it. *So do you think what ever enhancement MS is doing in the products is only for selling purpose, not a real use ?? and I think also keep the developer busy learning the new tools and features. * I am sure some some people here will argue that some people need this sort of features. But I am not talking about NASA or MI5 guys. I am talking of usual businesses and joe public. Any ideas welcome.

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  • ADFS v.2.0 transitive trust in a federation scenario

    - by masi
    Currently i'm working with ADFS to establish a federated trust between two separated domains. My question is simple: does ADFS v. 2.0 support transitive trust across federated identity providers? I know that ADFS v 1.0 does not, as stated in this document on page 9. But when looking on the claims rules that come with ADFS 2.0 it seems to be possible, as a Microsoft partner confirmed. However: the documentation on this topic is a mess! Simply no ADFS v. 2.0 related statements on this topic that i was able to find (IF you got any documentation on this PLEASE help me out guys!). To be more clear, lets assume this scenario: Federation provider (A) trust federation provider (B) which trusts identity provider (C). So, does (A) trust identities comming from (C) across (B)? Also, if it is possible there are some things that i'm specially interested in: Is it possible to restrict the transitive trust in ADFS in any way? If so, how? How does the transitive trust affect the Issuer and OriginalIssuer properties of the claims? If transitive trust is used together with claims transformations and provider (B) would transform incomming claims from (C) in a way that they are transformed into (new) claims of same type an value, how would this affect the Issuer and OriginalIssuer properties?

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  • Agile Testing Days 2012 – My First Conference!

    - by Chris George
    I’d like to give you a bit of background first… so please bear with me! In 1996, whilst studying for my final year of my degree, I applied for a job as a C++ Developer at a small software house in Hertfordshire  After bodging up the technical part of the interview I didn’t get the job, but was offered a position as a QA Engineer instead. The role sounded intriguing and the pay was pretty good so in the absence of anything else I took it. Here began my career in the world of software testing! Back then, testing/QA was often an afterthought, something that was bolted on to the development process and very much a second class citizen. Test automation was rare, and tools were basic or non-existent! The internet was just starting to take off, and whilst there might have been testing communities and resources, we were certainly not exposed to any of them. After 8 years I moved to another small company, and again didn’t find myself exposed to any of the changes that were happening in the industry. It wasn’t until I joined Red Gate in 2008 that my view of testing and software development as a whole started to expand. But it took a further 4 years for my view of testing to be totally blown open, and so the story really begins… In May 2012 I was fortunate to land the role of Head of Test Engineering. Soon after, I received an email with details for the “Agile Testi However, in my new role, I decided that it was time to bite the bullet and at least go to one conference. Perhaps I could get some new ideas to supplement and support some of the ideas I already had.ng Days” conference in Potsdam, Germany. I looked over the suggested programme and some of the talks peeked my interest. For numerous reasons I’d shied away from attending conferences in the past, one of the main ones being that I didn’t see much benefit in attending loads of talks when I could just read about stuff like that on the internet. So, on the 18th November 2012, myself and three other Red Gaters boarded a plane at Heathrow bound for Potsdam, Germany to attend Agile Testing Days 2012. Tutorial Day – “Software Testing Reloaded” We chose to do the tutorials on the 19th, I chose the one titled “Software Testing Reloaded – So you wanna actually DO something? We’ve got just the workshop for you. Now with even less powerpoint!”. With such a concise and serious title I just had to see what it was about! I nervously entered the room to be greeted by tables, chairs etc all over the place, not set out and frankly in one hell of a mess! There were a few people in there playing a game with dice. Okaaaay… this is going to be a long day! Actually the dice game was an exercise in deduction and simplification… I found it very interesting and is certainly something I’ll be using at work as a training exercise! (I won’t explain the game here cause I don’t want to let the cat out of the bag…) The tutorial consisted of several games, exploring different aspects of testing. They were all practical yet required a fair amount of thin king. Matt Heusser and Pete Walen were running the tutorial, and presented it in a very relaxed and light-hearted manner. It was really my first experience of working in small teams with testers from very different backgrounds, and it was really enjoyable. Matt & Pete were very approachable and offered advice where required whilst still making you work for the answers! One of the tasks was to devise several strategies for testing some electronic dice. The premise was that a Vegas casino wanted to use the dice to appeal to the twenty-somethings interested in tech, but needed assurance that they were as reliable and random as traditional dice. This was a very interesting and challenging exercise that forced us to challenge various assumptions, determine/clarify requirements but most of all it was frustrating because the dice made a very very irritating beeping noise. Multiple that by at least 12 dice and I was dreaming about them all that night!! Some of the main takeaways that were brilliantly demonstrated through the games were not to make assumptions, challenge requirements, and have fun testing! The tutorial lasted the whole day, but to be honest the day went very quickly! My introduction into the conference experience started very well indeed, and I would talk to both Matt and Pete several times during the 4 days. Days 1,2 & 3 will be coming soon…  

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  • Software to monitor bill payment to mission critical IT service providers (ISP, DNS etc.)

    - by Sholom
    Hi All, The Problem: Our very likable but absent minded bookkeeper keeps neglecting to pay our IT vendors on time. Just this past week our internet service was disconnected. Same could happen to many other mission critical accounts (domain registrar, backup MX, anti-virus license, HackerSafe (McAfee secure) service and even an 800 number to name a few). As the sysadmin, i monitor my severs to make sure they are plugged into the power-outlet. I believe i should also monitor my services to make sure they are plugged in to their money-outlet. To compound the problem, when the power goes out someone else will likely notice and notify me. But if a bill is not payed, no one will ever notice until service is lost. Lost as in losing our domain name which would cause a lot more damage then the power failing on our server. [Solution] = [Doesn't work because]: Retrain the bookkeeper = Wishful thinking. Notify my manager = Already have (via email). Protects me, does not solve problem. Fire bookkeeper = What makes you so sure the next one will never forget? Bottom line: Humans are humans and sooner or later something critical will be royally messed up. We need to partner with a machine to help us out here. Anybody have the same problem? What software/solution do you use? I would like software that emails me when a bill is passed due just like i get an email when the power outlet fails. Anyone hear of anything like that? Thanks

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  • Remote mouse pointer not visible in VNC

    - by aef
    I used VNC desktops as a kind of collaboration server, as shared planning and pair programming environment for a long time. Now my latest iteration uses a KVM guest running Fedora 17 "Beefy Miracle", the Cinnamon desktop environment and an X11VNC server. The X11VNC server is automatically started with the desktop environment using the following command: x11vnc -localhost -many -shared -display :0 -bg My problem is that depending on the VNC client, the mouse pointer of the remote system which is shown through VNC is not synchronized to my client. I really need this, so I can see what my partner is doing on the desktop. When using Vinagre 3.2.1 on Ubuntu Oneiric Ocelot (11.10) or Vinagre 2.3.0.3 on Debian Squeeze (6.0) and I don't have my local mouse pointer inside the VNC view, I cannot see the mouse pointer of my remote system, nor its movement. When using TightVNC on Windows 7, I can recognize a mouse pointer trace for very short amounts of time after moving the mouse, but it is not clearly visible. Using UltraVNC on Windows 7 the mouse pointer is clearly visible all the time. With Gnome 2 I never had any problems with remote pointer synchronization, using exactly the same clients. I suspect this could have something to do with Cinnamon's dependency on 3D acceleration. On the other hand, it doesn't change anything to start Cinnamon's fallback environment Cinnamon 2D. Update: Same effect when I use Gnome 3.

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  • Identity Globe Trotters (Sep Edition): The Social Customer

    - by Tanu Sood
    Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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  • What is the correct authentication mechanism when there are users inside and outside the domain?

    - by Gary Barrett
    We have a Windows 7 enterprise desktop data entry app for mobile (laptop) users with local SQL Express 2008 R2 Express db that syncs data with an SQL Server 2008 R2 Server db. Authentication is required before syncing the data. The existing group of users are part of the organisation's domain so normal scenario and they connect to the Sql Server directly. But there are plans for a second group of app users who belong to various partner organisations so they are outside our domain and have their own various separate domains/accounts. The aim is to deploy the desktop app to them and they will periodically sync data to our SQL Server. What I am uncertain of: Is it possible to authenticate users from another domain? Can permissions be managed via Active Directory etc? Which authentication protocol should be used in this scenario? Windows, Forms, SQL, etc? The IT people are requesting users of the system be managed via Active Directory. Is it possible to manage the external domain users access via Active Directory?

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  • Shoretel Upgrade Path

    - by Brian
    I currently have a Shoretel Server running Server 2003 x32 as a virtual machine paired with a ShoreGear 90 switch and another unused switch of the same model being reserved for manual failover. I am getting the software mailed to me from my partner, but with limited support since the server is in a relatively remote area. I am tempted to upgrade the OS at the same time as performing the upgrade, but want to know if there are any horror stories or advice I should know about before diving in. I'm upgrading from Shoretel 9.2 Build. I will be upgrading first to version 10.1 then finally to 11.1. The system has been bullet proof since it was installed and we are upgrading mainly to get a client that is a little more modern. My question boils down to: Should I even bother with an OS upgrade or even possibly a fresh install of Windows with an install of Shoretel 11.1 and just transfer the configuration? Should I just stay with Server 2003 since it is supported in my target version of Shoretel and the upgrade will be more than enough to keep me busy as a novice?

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  • Script to mirror MS SQL Server databases between 2 servers

    - by David W
    Hi I have about 200 sites each of which have 2 servers running MSSQL (2k5 at some sites, 2k8 at others) One server is production and the other is primarily there as a backup. We're rebuilding all of these servers this year and as part of that we will have to set up mirroring for ... a lot ... of databases. Some of these sites have 45 databases so mirroring them manually is going to be a huge pain. I was going to write a batch script which uses SQLCMD to backup the database and log, copies to the secondary server, restores the backup and log with norecovery, creates the endpoints and sets the partner. This in itself isn't too complicated, but i'd love to see what other people have done as i'm not very confident in catching errors using the process i've outlined above. I've seen Tools to manage sql 2008 database mirroring? Which looks really good, but the formatting is jumbled and I can't get it to work. If anyone has any other scripts they've written and are willing to share I'd be eternally grateful. Ideally I'd love to be able to use a script to ensure there are matching endpoints (same ports) on both servers, backup the database, backup the log, copy the backups to second server, restore database and log with norecovery, set the partners on both servers, and somehow confirm that the databases are linked and synchronized. Well, thanks for reading :)

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  • Windows 8 "Upgrade Offer" eligibilty when running the Consumer Preview in a VM?

    - by Dan Harris
    If I have a VM running Windows 8 Consumer/Release Preview, am I allowed to take advantage of the Windows 8 upgrade offer, and install it on that machine? I would have assumed not...as there was never a licensed version of XP SP3 through to Windows 7 installed in that VM. It was a clean installation of the Consumer Preview into a VM. My confusion comes from the notes at the bottom of the download page for the Upgrade offer which states: Offer valid from October 26, 2012 until January 31, 2013 and is for individuals and small businesses needing to upgrade up to five devices. If you are a business customer looking to upgrade more than five devices to Windows 8 Pro, contact your Microsoft partner for more information. To install Windows 8 Pro, customers must be running Windows XP SP3, Windows Vista, Windows 7, Windows 8 Consumer Preview, or Windows 8 Release Preview. I am assuming it's not possible and i'll need to purchase the System Builder edition to install within a VM? My guess is that you can use your downloaded upgrade offer only if you updated Windows 7 to the release preview, and therefore had the Windows 7 license on the machine, I used the serial number from the Microsoft Website when downloading the Release Preview, and did a clean install, so there was never a Windows 7 license on the VM. I have MSDN for development purposes, but I am looking to run in a VM for personal use as well, so my MSDN license is not valid for that particular use.

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  • Variable host IP address in iptables rule

    - by DrakeES
    I am running CentOS 6.4 with OpenVZ on my laptop. In order to provide Internet access for the VEs I have to apply the following rule on the laptop: iptables -t nat -A POSTROUTING -j SNAT --to-source <LAPTOP_IP> It works fine. However, I have to work in different places - office, home, partner's office etc. The IP of my laptop is different in those places, so have to alter the rule above each time I change place. I have created a workaround which basically determines the IP and applies the rule: #!/bin/bash IP=$(ifconfig | awk -F':' '/inet addr/&&!/127.0.0.1/{split($2,_," ");print _[1]}') iptables -t nat -A POSTROUTING -j SNAT --to-source $IP The workaround above works. I only still have to execute it manually. Perhaps I could make it a hook executing whenever my laptop obtains an IP address from DHCP - how can I do that? Also, I am just wondering if there is an elegant way of getting it done in the first place - iptables? Maybe there is a syntax allowing to specify "current hardware ip addres" in the rule?

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  • Js (+Mootools) - Why my script use over 60% of processor?

    - by Misiur
    On this site - LINK - i need to use 3 banner scrollers (2x vertical + 1x horizontal). I've tried to do it in flash, but then everyone web browsers shut down, or suspended. Now i want to do it in JS (i use mootools). All data come from MySQL. Here's the complete code (even if you don't know mootools, You should understand it) global $wpdb; $table = $wpdb->prefix.'part'; $sql = "SELECT * FROM $table"; $q = $wpdb->get_results($sql); $g = 0; if($wpdb->num_rows > 0) { ?> <script type="text/javascript"> window.addEvent('load', function(){ var totall = 0; var totalr = 0; $$('#leftCont0 .contElement').each(function(el){ var img = new Asset.image(el.getFirst('a').getFirst('img').get('src')); totall += img.height; }); $$('#rightCont0 .contElement').each(function(el){ var img = new Asset.image(el.getFirst('a').getFirst('img').get('src')); totalr += img.height; }); $$('.leftCont').each(function(el){ var h = parseInt(el.get('id').substr(8)); el.setStyle('top', h * totall); }); $$('.rightCont').each(function(el){ var h = parseInt(el.get('id').substr(9)); el.setStyle('top', h * totalr); }); var total = new Array(totall, totalr); move.periodical(30, null, total); }); function move(num, num2) { var h = 0; var da = false; var target = null; $$('.leftCont').each(function(el){ var act = el.getStyle('top'); var n = parseInt(act)+1; el.setStyle('top', n+"px"); if(el.getStyle('top') < h) { h = parseInt(el.getStyle('top')); alert(h); } if(parseInt(el.getStyle('top')) > 400) { da = true; target = el; } }); if(da) { var n = h - num; target.setStyle('top', n+'px'); } h = 0; da = false; $$('.rightCont').each(function(el){ var act = el.getStyle('top'); var n = parseInt(act)+1; el.setStyle('top', n+"px"); if(el.getStyle('top') < h) { h = parseInt(el.getStyle('top')); alert(h); } if(parseInt(el.getStyle('top')) > 400) { da = true; target = el; } }); if(da) { var n = h - num2; target.setStyle('top', n+'px'); } } </script> <?php $g = 0; $l = 0; $r = 0; $leftContent = array(); $rightContent = array(); $leftHeight = 0; $rightHeight = 0; foreach($q as $q) { if(($g % 2) == 0) { $leftContent[$l] = '<div class="contElement"> <a href="'.$q->aurl.'"><img src="'.$q->imgurl.'" alt="Partner" /></a> </div>'; $lHeight = getimagesize($q->imgurl); $leftHeight .= $lHeight[1]; $l++; } else { $rightContent[$r] = '<div class="contElement"> <a href="'.$q->aurl.'"><img src="'.$q->imgurl.'" alt="Partner" /></a> </div>'; $rHeight = getimagesize($q->imgurl); $rightHeight .= $rHeight[1]; $r++; } $g++; } $quantity = ceil(400 / $leftHeight) + 1; for($i = 0; $i < $quantity; $i++) { $str = ""; for($j = 0; $j < sizeof($leftContent); $j++) { $str .= $leftContent[$j]; } $leftContainer[$i] = '<div class="leftCont" id="leftCont'.$i.'">'.$str.'</div>'; } $quantity = ceil(400 / $rightHeight) + 1; for($i = 0; $i < $quantity; $i++) { $str = ""; for($j = 0; $j < sizeof($rightContent); $j++) { $str .= $rightContent[$j]; } $rightContainer[$i] = '<div class="rightCont" id="rightCont'.$i.'">'.$str.'</div>'; } ?> <div id="pcl"> <?php for($i = 0; $i < sizeof($leftContainer); $i++) { echo $leftContainer[$i]; } ?> </div> <div id="pcr"> <?php for($i = 0; $i < sizeof($rightContainer); $i++) { echo $rightContainer[$i]; } ?> </div> <?php }

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  • How to arrange models, views, controllers in a Kohana 3 project

    - by Pekka
    I'm looking at how to set up a mid-sized web application with Kohana 3. I have implemented MVC patterns in the past but never worked against a "formalized" MVC framework so I'm still getting my head around the terminology - toying around with basic examples, building views and templates, and so on. I'm progressing fairly well but I want to set up a real-world web project (one of my own that I've been planning for quite some time now) as a learning object. I learn best by example, but example-based documentation is a bit sparse for Kohana 3 right now - they say so themselves on the site. While I'm not worried about getting into the framework soon enough, I'm a bit concerned about arranging a healthily structured code base from the start - i.e. how to split up controllers, how to name them, and how to separate the functionality into the appropriate models. My application could, in its core, be described as a business directory with a main businesses table. Businesses can be listed by category and by street name. Each business has a detail page. Business owners can log in and edit their business's entry. Businesses can post offers into an offers table. I know this is not very detailed, but I don't want to cram too much information into this question. I'll be more than happy to go into more detail if needed. Supposing I have all the basic functionality worked out and in place already - list all businesses, edit business, list businesses by street name, create offer logged in as business, and so on, and I'm just looking for how to fit the functionality into a MVC pattern and into a Kohana application structure that can be easily extended: Do you know real-life, publicly accessible examples of "database-heavy" applications like directories, online communities... with a log-in area built on Kohana 3 where I could take a peek how they do it? Are there conventions or best practices on how to structure an extendable login area for end users in a Kohana project that is not only able to handle a business directory page, but further products on separate pages as well? Do you know application structuring HOWTOs or best practices for Kohana 3 not mentioned in the user guide and the inofficial Wiki? Have you built something similar and could give me some recommendations?

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  • Arranging models, views, controllers in a Kohana 3 project

    - by Pekka
    I'm looking at how to set up a mid-sized web application with Kohana 3. I have implemented MVC patterns in the past but never worked against a "formalized" MVC framework so I'm still getting my head around the terminology - toying around with basic examples, building views and templates, and so on. I'm progressing fairly well but I want to set up a real-world web project (one of my own that I've been planning for quite some time now) as a learning object. I learn best by example, but example-based documentation is a bit sparse for Kohana 3 right now - they say so themselves on the site. While I'm not worried about getting into the framework soon enough, I'm a bit concerned about arranging a healthily structured code base from the start - i.e. how to split up controllers, how to name them, and how to separate the functionality into the appropriate models. My application could, in its core, be described as a business directory with a main businesses table. Businesses can be listed by category and by street name. Each business has a detail page. Business owners can log in and edit their business's entry. Businesses can post offers into an offers table. I know this is pretty vague, but I don't want to cram too much information into this question. I'll be more than happy to go into more detail if needed. Supposing I have all the basic functionality worked out and in place already - list all businesses, edit business, list businesses by street name, create offer, and so on, and I'm just looking for how to fit the functionality into a MVC pattern and into a Kohana application structure that can be easily extended: Do you know real-life, publicly accessible examples of "database-heavy" applications like directories, online communities... with a log-in area built on Kohana 3 where I could take a peek how they do it? Are there conventions or best practices on how to structure an extendable login area for end users in a Kohana project that is not only able to handle a business directory page, but further products on separate pages as well? Do you know application structuring HOWTOs or best practices for Kohana 3 not mentioned in the user guide and the inofficial Wiki? Have you built something similar and could give me some recommendations?

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  • Thoughts on streamlining multiple .Net apps

    - by John Virgolino
    We have a series of ASP.Net applications that have been written over the course of 8 years. Mostly in the first 3-4 years. They have been running quite well with little maintenance, but new functionality is being requested and we are running into IDE and platform issues. The apps were written in .Net 1.x and 2.x and run in separate spaces but are presented as a single suite of applications which use a common navigation toolbar (implemented as a user control). Every time we want to add something to a menu in the nav we have to modify it in all the apps which is a pain. Also, the various versions of Crystal reports and that we used tables to organize the visual elements and we end up with a mess, especially with all the multi-platform .Net versions running. We need to streamline the suite of apps and make it easier to add on new apps without a hassle. We also need to bring all these apps under one .Net platform and IDE. In addition, there is a WordPress blog styled to match the style of the application suite "integrated" into the UI and a link to a MediaWiki Wiki application as well. My current thinking is to use an open source content management system (CMS) like Joomla (PHP based unfortunately, but it works well) as the user interface framework for style templating and menu management. Joomla's article management would allow us to migrate the Wiki content into articles which could be published without interfering with the .Net apps. Then essentially use an IFrame within an "article" to "host" the .Net application, then... Upgrade the .Net apps to VS2010, strip out all the common header/footer controls and migrate the styles to use the style sheets used in the CMS. As I write this, I certainly realize this is a lot of work and there are optimization issues which this may cause as well as using IFrames seems a bit like cheating and I've read about issues with IFrames. I know that we could use .Net application styling, but it seems like a lot more work (not sure really). Also, the use of a CMS to handle the blog and wiki also seems appealing, unless there is a .Net CMS out there that can handle all of these requirements. Given this information, I am looking to know if I am totally going in the wrong direction? We tried to use open source and integrate it over time, but not this has become hard to maintain. Am I not aware of some technology out there that will meet our requirements? Did we do this right and should we just focus on getting the .Net streamlined? I understand that no matter what we do, it's going to be a lot of work. The communities considerable experience would be helpful. Thanks!! PS - A complete rewrite is not an option.

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  • css issue on hover- shaky effect

    - by Sarika Thapaliya
    <style type="text/css"> .linkcontainer{border-right: solid 0.2px white;margin-right:1px} .hardlink{color: #FFF !important; border: 1px solid transparent; } .hardlink:hover{ background:url("/_layouts/images/bgximg.png") repeat-x -0px -489px; display:inline-block; background-color:#21374C; border:0.2px solid #5badff; line-height:20px; text-decoration:none !important;} </style> <div style="padding-bottom:3px;background:transparent; color:white!important; float:left; margin-right:20px; line-height:42px;"> <span class="linkcontainer"> <a class="hardlink" style="padding:0 10px;" href="http://hronline">HROnline</a> </span> <span class="linkcontainer"> <a class="hardlink" style="padding:0 10px; " href="http://hronline/ec">Employee Center</a> </span> <span class="linkcontainer"> <a class="hardlink" style="padding:0 10px; " href="http://hronline/businesscommunities">Business Communities</a> </span> <span class="linkcontainer"> <a class="hardlink" style="padding:0 10px;" href="http://hronline/internalservices">Internal Services</a> </span> <span class="linkcontainer"> <a class="hardlink" style="padding:0 10px;" href="http://hronline/policiesprocedures">Policies&procedures</a> </span> <span class="linkcontainer"> <a class="hardlink" style="padding:0 10px;" href="http://hronline/qualitybestpractices">Best Practices</a> </span> </div> I added a right border to the span that contain menu links. When I hover on each menu links, it also has some background. This is causing jerky effect on the whole container.. What is causing the shaky effect on hover? I don't seem to figure it out--again..

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  • Webcast Q&A: Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

    - by Kellsey Ruppel
    This week we had the fifth webcast in our WebCenter in Action webcast series, "Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter", where customers Giovani Dacumos and Minh Ong from the Los Angeles Department of Building & Safety (LADBS), and Sheetal Paranjpye and Rajiv Desai from Oracle Partner 3Di, shared how Oracle WebCenter is powering LADBS' externally facing website and providing a superior self-service experience for their customers. We asked the speakers to provide some dialogue for Q&A.   Giovani Dacumos, Director of Systems and Minh Ong, LADBS Q: Did you run into any issues when integrating all of the different applications together?A: Yes. We did have issues integrating a secure sign on between the portal and other legacy applications. We used portlets and iframes to overcome those.  This is a new technology for us and we are also learning as we go so there were a lot of challenges in developing and implementing our vision. Q: What has been the biggest benefit your end users have seen?A: The biggest benefit for our ends users is ease-of-use. We've given them a system that provided a new and improved source of information, as well as a very organized flow of transaction processing. It has made our online service very user friendly. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: There was no internal resistance during the implementation, only challenges. As mentioned earlier, this is a new technology for us. We've come across issues that needed assistance from Oracle. Working with 3Di and Oracle has helped us tremendously to find solutions to our implementation issues. Q: Given the performance, what do you estimate to be the top end capacity of the system? A: With the current performance and architecture we have, we are able to support approx 300-400 concurrent users.  We would need more hardware to support additional user load. Q: What's the overview or summary of feedback from the users interacting with the site?A: LADBS has a wide spectrum of customers, from simple users like homeowners to large construction firms. Anything new that we offer could be a little bit challenging for some, but overall, the customers liked it. They saw a huge improvement on the usability. Q: Can you describe the impressions about the site before and after the project within LADBS?A: The old site was using old technology and it was hard for us to keep on building into it as we got more business requirements. It made our application seem a bit complicated.  It was confusing for our new customers to use and we've improved on this with the new site. It's now easier for them to complete their transactions and, at the same time, allowed us to provide more useful information. Sheetal Paranjpye and Rajiv Desai, 3Di Q: Did you run into any obstacles when implementing the solution?A: Yes we did run into some obstacles. One of the key show stoppers was the issue with portlet to portal communication. The GIS viewer (portlet) needed information to be passed  to and from Permit LA (Portal), but we were able to get everything configured and up and working quickly! Q: Was there a lot of custom work that needed to be done for this particular solution?A: We have done some customizations where workflows/ Task flows are involved.  Q: What do you think were the keys to success for rolling out WebCenter?A: Having a service oriented architecture and using portlets have been the key areas for rolling out Oracle WebCenter at LADBS. The Oracle WebCenter Content integration allows the flexibility to business users to maintain the content, which has really cut down on the reliance of IT, and employee productivity has increased as a result. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action! Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter from Oracle WebCenter

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  • Oracle Customer Reference Forum – Apex IT – Oracle Sales Cloud

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Apex IT, an Oracle Platinum Partner, wins Nucleus Research's ROI Award with a 724% return. Learn how you can improve your ROI with Oracle Sales and Marketing Cloud. We are pleased to invite you to a discussion with Apex IT on industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and benefits achieved since going live. Apex IT works with clients large and small, assisting them at all stages in the process: organizing ideas and developing strategies, selecting the most appropriate package, implementing it for best results, and keeping systems optimized with long-term support. Please plan to register at least three hours prior to the event taking place in order to participate and get the dial-in information associated in due time. Speakers: Bryan Hinz, Vice President of Business Development, Apex IT (Speaker) Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile: Since 1997, Apex IT has helped public sector, corporate and higher education clients use technology to streamline their processes and increase productivity and profitability. Based on products and best practices from Oracle our experts provide a full range of enterprise solutions including CX/CRM and related applications that support marketing, sales, and service; HR and HR Helpdesk; and Business Intelligence. Our project approach is results-driven and our attitude is people-focused. Industry: Professional Services Products/Services: Oracle Sales Cloud Organization Website: http://apexit.com/ Event Description: In this informal reference call, you will have the opportunity to hear Apex IT discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and benefits achieved since going live. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call. Why Oracle: Apex IT needed a mobile-enabled sales force automation tool that could promote account collaboration and integrate with Microsoft Outlook. Oracle Sales Cloud met these needs and Apex IT’s requirements for: Improved collaborative selling Improved quality of customer engagement and information Improved business development Improved pipeline management Please plan to register at least three hours prior to the event taking place in order to participate and get the dial-in information associated in due time. After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Apex IT will revise the registrants list and may dismiss registrations as they see fit. Note: To access more information at the corporate site you would need an Oracle.com account. If you do not already have an account, getting one is easy and free. Click on the link and you will be prompted to create an account. After you have created your account, you will be automatically returned to the full page description of this event. Register Now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Our Oracle Recruitment Team is Growing - Multiple Job Opportunities in Bangalore, India

    - by david.talamelli
    DON"T GET STUCK IN THE MATRIXSEE YOUR FUTUREVISIT THE ORACLE The position(s): CORPORATE RECRUITING RESEARCH ANALYST(S) ABOUT ORACLE Oracle's business is information--how to manage it, use it, share it, protect it. For three decades, Oracle, the world's largest enterprise software company, has provided the software and services that allow organizations to get the most up-to-date and accurate information from their business systems. Only Oracle powers the information-driven enterprise by offering a complete, integrated solution for every segment of the process industry. When you run Oracle applications on Oracle technology, you speed implementation, optimize performance, and maximize ROI. Great hiring doesn't happen by accident; it's the culmination of a series of thoughtfully planned and well executed events. At the core of any hiring process is a sourcing strategy. This is where you come in... Do you want to be a part of a world-class recruiting organization that's on the cutting edge of technology? Would you like to experience a rewarding work environment that allows you to further develop your skills, while giving you the opportunity to develop new skills? If you answered yes, you've taken your first step towards a future with Oracle. We are building a Research Team to support our North America Recruitment Team, and we need creative, smart, and ambitious individuals to help us drive our research department forward. Oracle has a track record for employing and developing the very best in the industry. We invest generously in employee development, training and resources. Be a part of the most progressive internal recruiting team in the industry. For more information about Oracle, please visit our Web site at http://www.oracle.com Escape the hum drum job world matrix, visit the Oracle and be a part of a winning team, apply today. POSITION: Corporate Recruiting Research Analyst LOCATION: Bangalore, India RESPONSIBILITIES: •Develop candidate pipeline using Web 2.0 sourcing strategies and advanced Boolean Search techniques to support U.S. Recruiting Team for various job functions and levels. •Engage with assigned recruiters to understand the supported business as well as the recruiting requirements; partner with recruiters to meet expectations and deliver a qualified pipeline of candidates. •Source candidates to include both active and passive job seekers to provide a strong pipeline of qualified candidates for each recruiter; exercise creativity to find candidates using Oracle's advanced sourcing tools/techniques. •Fully evaluate candidate's background against the requirements provided by recruiter, and process leads using ATS (Applicant Tracking System). •Manage your efforts efficiently; maintain the highest levels of client satisfaction as well as strong operations and reporting of research activities. PREFERRED QUALIFICATIONS: •Fluent in English, with excellent written and oral communication skills. •Undergraduate degree required, MBA or Masters preferred. •Proficiency with Boolean Search techniques desired. •Ability to learn new software applications quickly. •Must be able to accommodate some U.S. evening hours. •Strong organization and attention to detail skills. •Prior HR or corporate in-house recruiting experiences a plus. •The fire in the belly to learn new ideas and succeed. •Ability to work in team and individual environments. This is an excellent opportunity to join Oracle in our Bangalore Offices. Interested applicants can send their resume to [email protected] or contact David on +61 3 8616 3364

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  • EVENT RECAP: Oracle Day & Product Fair - Ft. Lauderdale

    - by cwarticki
    Are you attending any of the Oracle Days and other Events? They are fantastic!  Keep track of the Oracle Events by following @OracleEvents on Twitter.  Also, stay in the know by subscribing to one of the several Oracle Newsletters. Those will also keep you posted of upcoming in-person and webcast events. From the Oracle Events website, simply navigate to your geography and refine your options to locate what interests you. You can also perform keyword searches. Today, I had the opportunity to participate in the Oracle Day & Product Fair in Ft. Lauderdale, Florida  Thanks to those who stopped by to ask your support questions and watched me demo My Oracle Support features and best practices. (Bob Stanoch, Sales Consulting Manager giving the 2nd keynote address on Exadata below) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} It was a pleasant surprise to run into my former Oracle colleague Josh Tieso.  Josh (pictured right) is Sr. Oracle DBA at United Healthcare. He used to work for Oracle Support years ago but for the last 6 years at UHC. Josh is a member of the ERP DBA team, working with Exalogic, Oracle ERP R12, & RAC. Along the exhibit/vendor row, I met with Marco Gangano, National Sales Manager at Mythics. It was great getting to meet Marco and I look forward to working with his company with regards to Support Best Practices. In addition, Lissette Paez (left) was representing TAM Training.  TAM Training is an Oracle University, award-winning training partner.  They cover training across the scope of Oracle products with 7 facilities in the U.S.  Lissette and I have done a couple of these Oracle Days before.  It's great to see familiar faces.  A little while ago, I was down in this area to work with Citrix with an onsite session on Support Best Practices.  Pablo Leon and Alberto Gonzalez (right)came to chat with me over at the Support booth.  They wanted to know when I was giving my session.  Unfortunately, not this time guys. I'm on booth duty only. Keep in touch. Many thanks to our sponsors: BIAS, Cloudera, Intel and TekStream Solutions.Come attend one of the many Oracle Days & other events planned for you. -Chris WartickiGlobal Customer Management

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  • Today's Links (6/29/2011)

    - by Bob Rhubart
    Event-Driven SOA: Events meet Services | Guido Schmutz Oracle ACE Director Guido Schmutz shows you how to achieve extreme loose coupling within a Service-Oriented Architecture by using event-driven interactions. Misconceptions About Software Architecture | Sanjeev Kumar A concise, to-the-point, and informative article by Sanjeev Kumar. Good Leaders Acknowledge What Can't Be Done - Jeffrey Pfeffer - Harvard Business Review "None of us likes to admit to bad decisions," says Jeffrey Pfeffer. "But imagine how much harder that is for someone who has been chosen to lead a large organization precisely because he or she is thought to have the power to see the future more clearly and chart a wise course." Suboptimal Thinking within Enterprise Architecture | James McGovern McGovern says: "We need to remember that enterprises live and thrive beyond just the current person at the helm." Boundaryless Information Flow | Richard Veryard "If all the boundaries are removed or porous, then the (extended) enterprise or ecosystem becomes like a giant sponge, in which all information permeates the whole," Veryard says. "Some people may think that's a good idea, but it's not what I'd call loose coupling." Coming to a City Near You: Oracle Business Analytics Summits | Rob Reynolds This series of events includes a Technology and Architecture track. New Date for Implementation of Sun Hands-On Course Requirement (Oracle Certification) As announced on the Oracle Certification website, Java Architect, Java Developer, Solaris System Administrator and Solaris Security Administrator certification tracks will include a new mandatory course attendance requirement. VirtualBox 4.0.10 is now available for download | Bob Netherton Netherton shares information on the new release. Updated Technical Best Practices whitepaper | Anthony Shorten The Technical Best Practices whitepaper has been updated with the latest advice. "New advice includes new installation advice, advanced settings, new security settings and advice for both Oracle WebLogic and IBM WebSphere installations," says Shorten. Kscope 11 ADF, AIA and Business Rules | Peter Paul van de Beek Whitehorses Solution Architect Peter Paul van de Beek shares his impressions of KScope11 presentations by Markus Eisele, Sten Vesterli, and Edwin Biemond. Amazon AWS for the learning experience | Andrej Koelewijn "Using AWS changes your expectations how your internal data center should operate," says Koelewijn. BPMN is dead, long live BPEL! (SOA Partner Community Blog) Jürgen Kress shares information -- including a long list of speakers -- for the SOA & BPM Integration Days 2011 conference, October 12th & 13th 2011 in Düsseldorf. InfoQ: HTML5 and the Dawn of Rich Mobile Web Applications James Pearce introduces cross-platform web apps development using HTML5 and web frameworks, such as jQTouch, jQuery Mobile, Sencha Touch, PhoneGap, outlining what makes a good framework. InfoQ: Interview and Book Excerpt: CMMI for Development "Frameworks like TOGAF are used to define an architecture that aligns IT assets and resources to support key business needs and processes of key stakeholders," says SEI's Mike Konrad. "But the individual application systems, capabilities, services, networks, and other IT assets and infrastructure still need to be acquired, developed, or sustained." InfoQ: Architecting a Cloud-Scale Identity Fabric | Eric Olden "The most cited reason for not moving to the cloud is concern about security," says Olden. "In particular, managing user identity and access in the cloud is a tough problem to solve and a big security concern for organizations."

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  • Challenges and Opportunities to Drive Change in the Healthcare System Explored at America’s Health Insurance Plans Exchange Conference and Institute 2013

    - by elaine blog
    The program theme at the June America’s Health Insurance Plans (AHIP) Exchange Conference and AHIP’s Institute 2013 was Transforming Our Health Care System: Navigating and Succeeding in the New Marketplace.  Topics included care delivery transformation, innovation for a new healthcare eco system, Health Insurance Exchanges, the nexus of consumerism, retail and healthcare, driving value through improved operations and leveraging technology, data and innovation to transform care. Oracle participated as a sponsor of both conferences, signaling the significant investment and activity Oracle continues to make in helping health plans, providers and government agencies become more efficient and more relevant in the healthcare market place. AHIP is a national trade association representing the health insurance industry. AHIP’s members provide health and supplemental benefits to more than 200 million Americans through employer-sponsored coverage, the individual insurance market and public programs such as Medicare and Medicaid.   AHIP advocates for public policies that expand access to affordable health care. Health plans are focusing on the Health Insurance Exchanges and the opportunities they offer to provide better access and higher quality healthcare.  With the opportunities come operational challenges to implementation and innovative technology solutions to consider.   At the Exchange Conference, Oracle hosted a breakfast symposium on “Strategies for Success:  Driving Business Transformation in the Growing Health Insurance Exchange Market”. With Health Insurance Exchanges as catalysts for change, attendees learned about how to achieve integration within an Exchange and deploy new business strategies to support health reform initiatives. Discussion covered steps and processes to successfully establish and implement enrollment systems, quote to card activities, program pricing, claims billing, automated claims processing and new customer service tools. Piyush Pushkar, COO of Benefitalign, an Oracle partner that provides solutions to adopt innovative business models for retail, HIX, consumer-centric health plan and benefits administration, spoke on the state of the Exchanges in the U.S. and the activities health plans are engaged in to support individuals entering the healthcare system, including sales automation, member enrollment automation/portals and integration strategies with the Exchanges. The Oracle and Benefitalign partnership allows seamless integration between a health plan enrollment solution with the HIX individual market and allows for the health plan to customize and characterize the offerings available to the HIX that may or may not be available through other channels.  This approach can benefit the health plan through separation of interests, but also because some state-run HIXs require such separation. Janice W. Young, Program Director, Payer IT Strategies, IDC Health Insights, reviewed a survey of health plans on their investment priorities for this last year as well as this year.  She also identified the 2013-2015 strategies of go/get to market with front end and compliance investments; leveraging existing business processes and internal technologies; and establishing best practices.  Of key interest to the audience was a reform era payer solutions platform overview mapping technologies to support the business operations. David Bonham of the Oracle Health Insurance organization moderated the panel and spoke on Oracle’s presence in healthcare and products for payers to help them drive efficiencies and gain a competitive advantage in an ever changing market. Oracle serves healthcare stakeholders with applications such as billing, rating and underwriting, analytics, CRM, enrollment, and products for processing of health insurance claims including pricing and benefits administration, as well as payment of providers through alternative, non-fee for service reimbursement methods. Oracle in Healthcare….Did you know? More than 80 healthcare payers run Oracle applications. More than 300 leading healthcare providers run Oracle applications. 10 out of the top 12 fortune Global 500 healthcare organizations run Oracle applications. For more information on Oracle solutions for healthcare payers, please visit oracle.com/insurance or these individual solution pages: Oracle Health Insurance Components Oracle Insurance Insbridge Rating and Underwriting Oracle Insurance Revenue Management and Billing Oracle Documaker Oracle Healthcare Oracle CRM Related Resources Webcast On Demand: Strategies for Success: Driving Business Transformation in the Growing Health Insurance Exchange Market Strategy Brief: Executing on the Individual Mandate: Opportunities and Challenges for Healthcare Payers White Paper: White paper: Navigating Alternative Provider Reimbursement Models of the Future Strategy Brief: Enterprise Rating Agility Improves Payer Response to Healthcare Reform Podcast: Technology Implications of Healthcare Reform Don’t forget to keep up with us year-round: Facebook: www.facebook.com/oracleinsurance Twitter: www.twitter.com/oracleinsurance YouTube: www.youtube.com/oracleinsurance

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  • TiVo Follow-up&hellip;Training Opportunities

    - by MightyZot
    A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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  • Oracle’s New Approach to Cloud-based Applications User Experiences

    - by Oracle OpenWorld Blog Team
    By Misha Vaughan It was an exciting Oracle OpenWorld this year for customers and partners, as they got to see what their input into the Oracle user experience research and development process has produced for cloud-delivered applications. The result of all this engagement and listening is a focus on simplicity, mobility, and extensibility. These were the core themes across Oracle OpenWorld sessions, executive roundtables, and analyst briefings given by Jeremy Ashley, Oracle's vice president of user experience. The highlight of every meeting with a customer featured the new simplified UI for Oracle’s cloud applications.    Attendees at some sessions and events also saw a vision of what is coming next in the Oracle user experience, and they gave direct feedback on whether this would help solve their business problems.  What did attendees think of what they saw this year? Rebecca Wettemann of Nucleus Research was part of  an analyst briefing on next-generation user experiences from Oracle. Here’s what she told CRM Buyer in an interview just after the event:  “Many of the improvements are incremental, which is not surprising, as Oracle regularly updates its application,” Rebecca Wettemann, vice president of Nucleus Research, told CRM Buyer. "Still, there are distinct themes to this latest set of changes. One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually—the intuitive nature of the application and the design work they have done with this goal in mind. The software uses as few buttons and fields as possible," she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."  What else did we hear? Oracle OpenWorld is a time when we can take a broader pulse of our customers’ and partners’ concerns. This year we heard some common user experience themes on the following: · A desire to continue to simplify widely used self-service tasks · A need to understand how customers or partners could take some of the UX lessons learned on simplicity and mobility into their own custom areas and projects  · The continuing challenge of needing to support bring-your-own-device and corporate-provided mobile devices to end users · A desire to harmonize user experiences across platforms for specific business-use cases  What does this mean for next year? Well, there were a lot of things we could only show to smaller groups of customers in our Oracle OpenWorld usability labs and HQ lab tours, to partners at our Expo, and to analysts under non-disclosure agreements. But we used these events as a way to get some early feedback about where we are focusing for the year ahead. Attendees gave us a positive response: @bkhan Saw some excellent UX innovations at the expo “@usableapps: Great job @mishavaughan and @vinoskey on #oow13 UX partner expo!” @WarnerTim @usableapps @mishavaughan @vinoskey @ultan Thanks for an interesting afternoon definitely liked the UX tool kits for partners. You can expect Oracle to continue pushing themes of simplicity, mobility, and extensibility even more aggressively in the next year.  If you are interested to find out what really goes on in the UX labs, such as what we are doing with smartphones, tablets, heads-up displays, and the AppsLab robots, feel free to reach out to me for more information: Misha Vaughan or on Twitter: @mishavaughan.

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  • How to Set Up Your Enterprise Social Organization

    - by Mike Stiles
    The rush for business organizations to establish, grow, and adopt social was driven out of necessity and inevitability. The result, however, was a sudden, booming social presence creating touch points with customers, partners and influencers, but without any corporate social organization or structure in place to effectively manage it. Even today, many business leaders remain uncertain as to how to corral this social media thing so that it makes sense for their enterprise. Imagine their panic when they hear one of the most beneficial approaches to corporate use of social involves giving up at least some hierarchical control and empowering employees to publicly engage customers. And beyond that, they should also be empowered, regardless of their corporate status, to engage and collaborate internally, spurring “off the grid” innovation. An HBR blog points out that traditionally, enterprise organizations function from the top down, and employees work end-to-end, structured around business processes. But the social enterprise opens up structures that up to now have not exactly been embraced by turf-protecting executives and managers. The blog asks, “What if leaders could create a future where customers, associates and suppliers are no longer seen as objects in the system but as valued sources of innovation, ideas and energy?” What if indeed? The social enterprise activates internal resources without the usual obsession with position. It is the dawn of mass collaboration. That does not, however, mean this mass collaboration has to lead to uncontrolled chaos. In an extended interview with Oracle, Altimeter Group analyst Jeremiah Owyang and Oracle SVP Reggie Bradford paint a complete picture of today’s social enterprise, including internal organizational structures Altimeter Group has seen emerge. One sign of a mature social enterprise is the establishing of a social Center of Excellence (CoE), which serves as a hub for high-level social strategy, training and education, research, measurement and accountability, and vendor selection. This CoE is led by a corporate Social Strategist, most likely from a Marketing or Corporate Communications background. Reporting to them are the Community Managers, the front lines of customer interaction and engagement; business unit liaisons that coordinate the enterprise; and social media campaign/product managers, social analysts, and developers. With content rising as the defining factor for social success, Altimeter also sees a Content Strategist position emerging. Across the enterprise, Altimeter has seen 5 organizational patterns. Watching the video will give you the pros and cons of each. Decentralized - Anyone can do anything at any time on any social channel. Centralized – One central groups controls all social communication for the company. Hub and Spoke – A centralized group, but business units can operate their own social under the hub’s guidance and execution. Most enterprises are using this model. Dandelion – Each business unit develops their own social strategy & staff, has its own ability to deploy, and its own ability to engage under the central policies of the CoE. Honeycomb – Every employee can do social, but as opposed to the decentralized model, it’s coordinated and monitored on one platform. The average enterprise has a whopping 178 social accounts, nearly ¼ of which are usually semi-idle and need to be scrapped. The last thing any C-suite needs is to cope with fragmented technologies, solutions and platforms. It’s neither scalable nor strategic. The prepared, effective social enterprise has a technology partner that can quickly and holistically integrate emerging platforms and technologies, such that whatever internal social command structure you’ve set up can continue efficiently executing strategy without skipping a beat. @mikestiles

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