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• BI&EPM in Focus June 2014

  - by Mike.Hallett(at)Oracle-BI&EPM

  Applications Webcast Centre – A Library of Discussion and Research for Best Practice: Achieving Reliable Planning, Budgeting and Forecasting Talent Analytics and Big Data – Is HR ready for the challenge Enterprise Data – The cost of non-quality Customers Josephine Niemiec from ADP talks about Oracle Hyperion Workforce Planning at Collaborate 2014 (link) Video Chris Nelms from Ameren talks about Oracle BI Spend and Procurement Analytics at Collaborate 2014 (link) Video Leggett & Platt Leverages Oracle Hyperion EPM and Demantra (link) Video Pella Corporation Accelerates Close Cycle by Cutting Time for Financial Consolidation from Three Days to Less Than One Day (link) Secretaría General de Administración de Justicia en España Enhances Citizen Services with Near-Real-Time Business Intelligence Gleaned from 500 Databases  (link) Bellco Credit Union Speeds Budget Development by 30%—Gains Insight into Specific Branch and Financial Product Profitability  (link)  Video QDQ media Speeds up Financial Reporting by 24x, Gains Business Agility, and Integrates Seamlessly into Corporate Accounting System  (link) Westfield Group Maximizes Shopping Mall Revenue, Shortens Year-End Financial Consolidation by 75%  (link)  IL&FS Transportation Networks Shortens Financial Consolidation and Reporting Cycle by Eight Days, Gains In-Depth Insight into Business Performance   (link) Angel Trains Optimizes Rail Operations for Purchasing, Sourcing, and Project Management to Meet Challenges of Evolving Rail Industry  (link) Enterprise Performance Management June 11, at Oracle Utrecht, NL: Morning session: Explore Planning and Budgeting in the Cloud (link) June 12, London: PureApps Presents: Best Practice Financial Consolidation and Reporting Workshop (link) July 3, Koln: Oracle Hyperion Business Analytics Roundtable (link) Blog: What's Your Tax Strategy? Automate the Operational Transfer Pricing Process (link) YouTube Video: Automate Tax Reporting with Oracle Hyperion Tax Provision (link) YouTube Video: Introducing Oracle Hyperion Planning’s Tablet Optimized Interface (link) OracleEPMWebcasts @ YouTube (link) Partner webcasts: Wednesday, 4 June, 5.00 GMT - Case Study:  Lessons Learned from Edgewater Ranzal's Internal Implementation of Oracle Planning & Budgeting Cloud Service (PBCS) - Learn more and register here! Thursday, 5 June, 4.00 GMT - Achieving Accountable Care Using Oracle Technology - Learn more and register here! Tuesday, 17 June, 4.00 GMT - Optimizing Performance for Oracle EPM Systems - Learn more and register here! Oracle University Blog: The Coolest Features Available with Oracle Hyperion 11.1.2.3 – Training from OU to help you to best use them (link) Support: Proactive Support: EPM Hyperion Planning 11.1.2.3.500 Using RMI Service [Blog] Proactive Support: Planning and Budgeting Cloud Service Videos (link) Planning and Budgeting Cloud Service (PBCS) 11.1.2.3.410 Patch Bundle [Doc ID 1670981.1] Hyperion Analytic Provider Services 11.1.2.2.106 Patch Set Update [Doc ID 1667350.1] Hyperion Essbase 11.1.2.2.106 Patch Set Update [Doc ID 1667346.1] Hyperion Essbase Administration Services 11.1.2.2.106 Patch Set Update [Doc ID 1667348.1] Hyperion Essbase Studio 11.1.2.2.106 Patch Set Update [Doc ID 1667329.1] Hyperion Smart View 11.1.2.5.210 Patch Set Update [Doc ID 1669427.1] Using HPCM, HSF or DRM Communities (link) Business Intelligence June 12, Birmingham, UK: Oracle Big Data at Work - Use Cases and Architecture (link) June 17, London: Oracle at Cloud & Big Data World Forums (link) June 17, Partner Webcast: Transform your Planning Capabilities with Peloton's CloudAccelerator for Oracle PBCS (link) June 19, London: Oracle at the Whitehall Media Big Data Analytics Conference and Exhibition (link) June 19, London: Partner Event - Agile BI Conference by Peak Indicators [link] June 25, Munich: Oracle Special Day auf der TDWI 2014 Konferenz (link) July 15, London: Oracle Endeca Information Discovery Workshop (link) July 16, London: BI Applications Workshop – Financial Analytics & Procurement Analytics (link) July 17, London: BI Applications Workshop – HR Analytics (link) Milan, Italy: L’Osservatorio Big Data Analytics & Business Intelligence with Politecnico di Milano (link) OBIA 11.1.1.8.1 - Now Available [Blog] What’s New in OBIA 11.1.1.8.1 [Blog] BI Blog: A closer look at Oracle BI Applications 11.1.1.8.1 release (link) Press Release: BI Applications Deliver Greater Insight into Talent and Procurement (link) Support Blog: OBIA 11.1.1.8.1 Upgrade Guide & Documentation (link) YouTube Video: Glenn Hoormann of Ludus talks to us about Oracle Business Intelligence and ERP at Collaborate 2014 (Link) YouTube Video: Performance Architects talks about key BI and Mobile trends, including Endeca at Collaborate 2014 (link) Big Data Blog: 3 Keys for Using Big Data Effectively for Enhanced Customer Experience (link) Big Data Lite Demo VM 3.0 Now Available on OTN BI Blog: Data Relationship Governance - Workflow in a Bottle (link) MDM Blog: Register for Product Data Management Weekly Cloudcasts (link) MDM Blog: Improve your Customer Experience with High Quality Information (link) MDM Blog: Big Data Challenges & Considerations (link) Oracle University: Oracle BI Applications 11g: Implementation using ODI (link) Proactive Support: Monthly Index [Blog] My Oracle Support: Partner Accreditation for Business Analytics Support [Blog] OBIEE 11g Test-to-Production (T2P) / Clone Procedures Guide [Blog] Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• What is the most likely cause to a Blue Screen of Death when the user presses Ctrl-Alt-Delete?

  - by Jay

  My wife is experiencing this with her work laptop--she presses Ctrl-Alt-Delete to lock and she gets the BSOD. The first troubleshooting step is usually to "re-image", and it's locked down. So with this question, I am asking whether the behavior is unique enough that someone in the stack-universe knows exactly what this is (something I can tell her to tell her help desk support). Update: help desk said to order more RAM. Alt-tabbing caused the same behavior today. And...she learned that multiple users are affected. I'm not sure I'll be able to clean any additional info that will help w/ troubleshooting. I'll leave the question here for a bit and if an answer ends up being the actual solution, I'll accept it. If not, I think I should probably remove the question (i'll check meta). Update #2.5: The cause appears to be a ctrl-alt-delete keystroke while Sales Team Configurator is open. This can either be to lock the screen (there are workaround in answers already present) or to unlock the screen (no workaround for that).

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• Oracle ATG Web Commerce 10 Implementation Developer Boot Camp - Reading (UK) - October 1-12, 2012

  - by Richard Lefebvre

  REGISTER NOW: Oracle ATG Web Commerce 10 Implementation Developer Boot Camp Reading, UK, October 1-12, 2012! OPN invites you to join us for a 10-day implementation bootcamp on Oracle ATG Web Commerce in Reading, UK from October 1-12, 2012.This 10-day boot camp is designed to provide partners with hands-on experience and technical training to successfully build and deploy Oracle ATG Web Commerce 10 Applications. This particular boot camp is focused on helping partners develop the essential skills needed to implement every aspect of an ATG Commerce Application from scratch, (not CRS-based), with a specific goal of enabling experienced Java/J2EE developers with a path towards becoming functional, effective, and contributing members of an ATG implementation team. Built for both new and experienced ATG developers alike, the collaborative nature of this program and its exercises, have proven to be highly effective and extremely valuable in learning the best practices for implementing ATG solutions. Though not required, this bootcamp provides a structured path to earning a Certified Oracle ATG Web Commerce 10 Specialization! What Is Covered: This boot camp is for Application Developers and Software Architects wanting to gain valuable insight into ATG application development best practices, as well as relevant and applicable implementation experience on projects modeled after four of the most common types of applications built on the ATG platform. The following learning objectives are all critical, and are of equal priority in enabling this role to succeed. This learning boot camp will help with: Building a basic functional transaction-ready ATG Web Commerce 10 Application. Utilizing ATG’s platform features such as scenarios, slots, targeters, user profiles and segments, to create a personalized user experience. Building Nucleus components to support and/or extend application functionality. Understanding the intricacies of ATG order checkout and fulfillment. Specifying, designing and implementing new commerce features in ATG 10. Building a functional commerce application modeled after four of the most common types of applications built on the ATG platform, within an agile-based project team environment and under simulated real-world project conditions. Duration: The Oracle ATG Web Commerce 10 Implementation Developer Boot Camp is an instructor-led workshop spanning 10 days. Audience: Application Developers Software Architects Prerequisite Training and Environment Requirements: Programming and Markup Experience with Java J2EE, JavaScript, XML, HTML and CSS Completion of Oracle ATG Web Commerce 10 Implementation Specialist Development Guided Learning Path modules Participants will be required to bring their own laptop that meets the minimum specifications:   64-bit PC and OS (e.g. Windows 7 64-bit) 4GB RAM or more 40GB Hard Disk Space Laptops will require access to the Internet through Remote Desktop via Windows. Agenda Topics: Week 1 – Day 1 through 5 Build a Basic Commerce Application In week one of the boot camp training, we will apply knowledge learned from the ATG Web Commerce 10 Implementation Developer Guided Learning Path modules, towards building a basic transaction-ready commerce application. There will be little to no lectures delivered in this boot camp, as developers will be fully engaged in ATG Application Development activities and best practices. Developers will work independently on the following lab assignments from day's 1 through 5: Lab Assignments  1 Environment Setup 2 Build a dynamic Home Page 3 Site Authentication 4 Build Customer Registration 5 Display Top Level Categories 6 Display Product Sub-Categories 7 Display Product List Page 8 Display Product Detail Page 9 ATG Inventory 10 Build “Add to Cart” Functionality 11 Build Shopping Cart 12 Build Checkout Page  13 Build Checkout Review Page 14 Create an Order and Build Order Confirmation Page 15 Implement Slots and Targeters for Personalization 16 Implement Pricing and Promotions 17 Order Fulfillment Back to top Week 2 – Day 6 through 10 Team-based Case Project In the second week of the boot camp training, participants will be asked to join a project team that will select a case project for the team to implement. Teams will be able to choose from four of the most common application types developed and deployed on the ATG platform. They are as follows: Hard goods with physical fulfillment, Soft goods with electronic fulfillment, a Service or subscription case example, a Course/Event registration case example. Team projects will have approximately 160 hours of use cases/stories for each team to build (40 hours per developer). Each day's Use Cases/Stories will build upon the prior day's work, and therefore must be fully completed at the end of each day. Please note that this boot camp intends to simulate real-world project conditions, and as such will likely require the need for project teams to possibly work beyond normal business hours. To promote further collaboration and group learning, each team will be asked to present their work and share the methodologies and solutions that they've applied to their cases at the end of each day. Location: Oracle Reading CVC TPC510 Room: Wraysbury Reading, UK 9:00 AM – 5:00 PM  Registration Fee (10 Days): US $3,375 Please click on the following link to REGISTER or  visit the Oracle ATG Web Commerce 10 Implementation Developer Boot Camp page for more information. Questions: Patrick Ty Partner Enablement, Oracle Commerce Phone: 310.343.7687 Mobile: 310.633.1013 Email: [email protected]

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• Alternate way to connect a vpn through a MIFI

  - by questor

  This has gotten to be a major problem at our company and depending on who I ask, the problem either does not really exist (mfr. and vendor) or is insoluble ( according to most users including techs who know how to prove their point). The problem involves getting a normal Windows 7 system to connect to a normal Server 2008 R2 Server over a cellular router (usually called a Mifi). A very few brands/models appear to work but the majority cannot make the connection. Since it is a cellular device, there are many variables that come into play and I wondered if anyone had ever found a consistent way to either make one work or else prove to the providers that their equipment was at fault. They all specifically state “VPN use” on the sales brochures. But few if any work. And those that do are not reliable. From a standpoint of pure knowledge, I just wondered if anyone knew the real reason why they fail? Pptp, L2tp, IPsec doesn’t matter. I have not tried Shrew or OpenVPN and am using strictly MS Windows protocols. Plenty of Google Searches back up my complaints but none seem to be any closer to knowing "why" they fail, just that they do. This is a "quest for knowledge"question. I don't expect a solution. Just a reason for the problem if anyone has any ideas.

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• The Oracle Retail Week Awards - in review

  - by user801960

  The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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• ISACA Webcast follow up: Managing High Risk Access and Compliance with a Platform Approach to Privileged Account Management

  - by Darin Pendergraft

  Last week we presented how Oracle Privileged Account Manager (OPAM) could be used to manage high risk, privileged accounts.  If you missed the webcast, here is a link to the replay: ISACA replay archive (NOTE: you will need to use Internet Explorer to view the archive) For those of you that did join us on the call, you will know that I only had a little bit of time for Q&A, and was only able to answer a few of the questions that came in.  So I wanted to devote this blog to answering the outstanding questions.  Here they are. 1. Can OPAM track admin or DBA activity details during a password check-out session? Oracle Audit Vault is monitoring these activities which can be correlated to check-out events. 2. How would OPAM handle simultaneous requests? OPAM can be configured to allow for shared passwords.  By default sharing is turned off. 3. How long are the passwords valid?  Are the admins required to manually check them in? Password expiration can be configured and set in the password policy according to your corporate standards.  You can specify if you want forced check-in or not. 4. Can 2-factor authentication be used with OPAM? Yes - 2-factor integration with OPAM is provided by integration with Oracle Access Manager, and Oracle Adaptive Access Manager. 5. How do you control access to OPAM to ensure that OPAM admins don't override the functionality to access privileged accounts? OPAM provides separation of duties by using Admin Roles to manage access to targets and privileged accounts and to control which operations admins can perform. 6. How and where are the passwords stored in OPAM? OPAM uses Oracle Platform Security Services (OPSS) Credential Store Framework (CSF) to securely store passwords.  This is the same system used by Oracle Applications. 7. Does OPAM support hierarchical/level based privileges?  Is the log maintained for independent review/audit? Yes. OPAM uses the Fusion Middleware (FMW) Audit Framework to store all OPAM related events in a dedicated audit database.  8. Does OPAM support emergency access in the case where approvers are not available until later? Yes.  OPAM can be configured to release a password under a "break-glass" emergency scenario. 9. Does OPAM work with AIX? Yes supported UNIX version are listed in the "certified component section" of the UNIX connector guide at:http://docs.oracle.com/cd/E22999_01/doc.111/e17694/intro.htm#autoId0 10. Does OPAM integrate with Sun Identity Manager? Yes.  OPAM can be integrated with SIM using the REST  APIs.  OPAM has direct integration with Oracle Identity Manager 11gR2. 11. Is OPAM available today and what does it cost? Yes.  OPAM is available now.  Ask your Oracle Account Manager for pricing. 12. Can OPAM be used in SAP environments? Yes, supported SAP version are listed in the "certified component section" of the SAP  connector guide here: http://docs.oracle.com/cd/E22999_01/doc.111/e25327/intro.htm#autoId0 13. How would this product integrate, if at all, with access to a particular field in the DB that need additional security such as SSN's? OPAM can work with DB Vault and DB Firewall to provide the fine grained access control for databases. 14. Is VM supported? As a deployment platform Oracle VM is supported. For further details about supported Virtualization Technologies see Oracle Fusion Middleware Supported System configurations here: http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-certification-100350.html 15. Where did this (OPAM) technology come from? OPAM was built by Oracle Engineering. 16. Are all Linux flavors supported?  How about BSD? BSD is not supported. For supported UNIX version see the "certified component section" of the UNIX connector guide http://docs.oracle.com/cd/E22999_01/doc.111/e17694/intro.htm#autoId0 17. What happens if users don't check passwords in at the end of a work task? In OPAM a time frame can be defined how long a password can be checked out. The security admin can force a check-in at any given time. 18. is MySQL supported? Yes, supported DB version are listed in the "certified component section" of the DB connector guide here: http://docs.oracle.com/cd/E22999_01/doc.111/e28315/intro.htm#BABGJJHA 19. What happens when OPAM crashes and you need to use the password? OPAM can be configured for high availability, but if required, OPAM data can be backed up/recovered.  See the OPAM admin guide. 20. Is OPAM Standalone product or does it leverage other components from IDM? OPAM can be run stand-alone, but will also leverage other IDM components

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• Cyrus: In practical terms, how do end users administer their shared mailboxes?

  - by Nick

  Let's say we have four customer service reps: Billy, Bob, Joe, and Tom. Tom is the department manager. There's a shared Customer Service mailbox on the Cyrus server that they all have access to. Tom, as the manager also has administrative privileges for the shared mailbox. They decide they want to create sub-folders a certain way, and Tom creates them. They're all running Thunderbird, so Tom right-clicks the main folder and chooses "New Subfolder". Now Tom has the Subfolders he needs and the other sales reps have... nothing! Because Cyrus created the Subfolders giving Tom "Full Access" permissions, and everyone else gets no access. So how does Tom give the other reps in his department access to the new folders? As far as Cyrus is concerned, Tom has permission to grant others access to his new mailboxes- But as far as I can tell, there's no option in Thunderbird for granting mailbox permissions. An IT staff member should not have to receive a support request every time someone wants to add a Subfolder to a shared mailbox. That's why we make certain users into mailbox admins in the first place! But asking (non-technical) users to SSH into an IMAP server to run cyradm seems like a bad idea too. Certainly someone has found a solution for this dilemma. Perhaps a Thunderbird extension for setting Cyrus permissions? Or something like umask that forces subfolders to have identical permissions to their parents on creation? And related, what about Sieve configuration? Is there anyway that can be done from the client machine too? Thanks, Nick

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• vmware - ACE, Workstation - how to manage remoe clients??

  - by tom smith

  Hi. Exploring Vmware products/services and have a few questions. As I understand VM, you can use VMWare Workstation to create a VM of a target machine/box/OS. Let's call this VM, "foo". If I have 100 client PCs in my dept, and I want to install the VM (foo) on each client, and also manage the remote VM instances of (foo). How can I accompish this? Let's assume that the client machines are running Windows7, and have the vmplayer app installed on the box. I'm looking to do the following kinds of actions regarding the remote client machines: -Update the foo VM/image with new updated copies -Make sure that every VM "foo" has the same user, but a unique passwd -Monitor the traffic/status of each client VM "foo" oin each client -Start/Stop each client VN "foo" from the master console -Etc... Can this be accomplished? How would I do it, what services/products would I need? I've tried toalking to a few of the pre-sales guys in VMWare, and got nowhere, other than telling me to email my questions!! Looking at google shed more insight, but I still have questions. So, if you have detailed VMWare understanding, pointers to consultants, or resellers who can help, all pointers are greatly appreciated. Thanks -tom

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• Router recommendation to virtualize 800 IPs

  - by delerious010

  I've recently been looking at getting some new load balancers for our environment as we are expecting to double our client base in the next 12 months. Currently we have 400 public IPS serving 800 clusters ( 2 clusters / IP due to ports ) on Coyote Point Balancers, and distributing connections to 3 web servers serving about 6GBytes outgoing, 2Gbytes in per day. If we double, this would be about 800 IPs, possibly 1600 clusters, and about 6 servers per cluster ( for a total of 9600 so called "real servers" using Barracuda's lingo ). Due to the amount of clusters, most solutions I've looked at ( Coyote, Barracuda, Loadbalancer.org ) seem to be unsure whether they'll be able to handle our planned growth, mostly due to health checks performed on the servers ... which makes total sense when you think of it. So the fine folk at loadbalancer.org recommended that we may be better off offload the 400-800 public IPs, which we require for SSL eCommerce solutions, over to a forward facing router. From that point on, the router could do some mangling to route EXT_IP:443 to INT_IP:INT_PORT which would then allow us to reduce the Load Balancer configuration to 1 or 2 clusters, thus resolving the health check problem. Does this idea make sense to yall ? Or would you have other recommendations to make ? Secondly, what router would you recommend for such an undertaking ? I'd be looking at something that has some form of failover mechanism built in. On a totally unrelated note, I've got to admit that I'm extremely pleased with the responses I got from loadbalancer.org. Their responses to my inquiries were surprisingly helpful ( i.e. I didn't feel as if I was taking to a sales guy trying to push something ). ( No I don't work for them, and sadly nor are they sending me free gear ).

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• Robocopy silently missing files

  - by John Hunt

  I'm using Robocopy to sync data from our server's hard disk to an external disk as a backup. It's a pretty simple solution but pretty much the best/easiest one we could come up with - we use two external disks and rotate them offsite. Anyway, here's the script (with the comments taken out) that I'm using to do it. It works very well, it's quick and almost 100% complete - however it's acting pretty strange with a few files (note company name has been changed in paths to protect the innocent): @ECHO OFF set DATESTAMP=%DATE:~10,4%/%DATE:~4,2%/%DATE:~7,2% %TIME:~0,2%:%TIME:~3,2%:%TIME:~6,2% SET prefix="E:\backup_log-" SET source_dir="M:\Company Names Data\Working Folder\_ADMIN_BACKUP_FILES\COMPA AANY Business Folder_Backup_040407\COMPANY_sales order register\BACKUP CLIENT FOLDERS & CURRENT JOBS pre 270404\CLIENT SALES ORDER REGISTER" SET dest_dir="E:\dest" SET log_fname=%prefix%%date:~-4,4%%date:~-10,2%%date:~-7,2%.log SET what_to_copy=/COPY:DAT /MIR SET options=/R:0 /W:0 /LOG+:%log_fname% /NFL /NDL ROBOCOPY %source_dir% %dest_dir% %what_to_copy% %options% set DATESTAMP=%DATE:~10,4%/%DATE:~4,2%/%DATE:~7,2% %TIME:~0,2%:%TIME:~3,2%:%TIME:~6,2% cscript msg.vbs "Backup completed at %DATESTAMP% - Logs can be found on the E: drive." :END Normally the source would just be M:\Comapany name data\ but I altered the script a bit to test the problem. The following files in the source are not copied to the dest: Someclient\SONICP~1.DOC Someclient\SONICP~2.DOC Someclient\SONICP~3.DOC However, files in the same directory named: TIMESH~1.XLS TIMESH~2.XLS are copied. I'm able to open the files that aren't copied with no trouble at all, and they certainly weren't opened when I ran robocopy so it's not a locking issue. Robocopy is running as administrator so it's not a permissions issue. There's no trace these files were even attempted to be copied as there are no errors being output in the log or in my command prompt. Does anyone have any suggestions as to what this might be? Busted hard disk? Cheers, John.

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• Volume licenced copy of MS Office 2007 shows "Non Commercial Use" in title bar

  - by Linker3000

  I have just removed the demo copy of Office 2007 preinstalled on a new laptop and replaced it with an install of the full professional edition downloaded from the MS Volume Licensing site and installed one of our volume licence keys, yet the apps (Word etc.) show "Non Commercial Use" in the title bar, which is what usually happens in the Home and Student edition. I have tried: Deleting the Office registration keys in the registry and using one of our other Office 2007 volume licence keys (we have 7) when prompted to re-register Uninstalling Office completely and reinstalling it from a newly-downloaded ISO burned to CD and also from a compressed file that installs from hard disk/USB stick (both from Microsoft - no dodgy stuff) Yet the non-commercial message persists. Although it's a cosmetic issue, the laptop is going to be used for customer presentations and so the sales person is rightly concerned about the image this portrays. I presume there may be something floating around the registry or in a file somewhere but I can't find it. Articles I have found elsewhere just refer to the message being related to the use of a Home and Student licence key, which is 100% not the case. Any thoughts? Thanks.

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• ADSL to T1, Is it worth it for us?

  - by Jack Hickerson

  The company I work for has roughly 45-55 simultaneous users (local and remote/VPN) logged in at a given time. We currently subscribe to an ADSL connection but we have been experiencing slower upload/download speeds as our number of users increase. So, I have a few questions with regards to upgrading our connection to a t1 line. I am aware that the number of channels on a t1 line are much greater then that of our current ADSL connection, but I have heard that the number of active users on a t1 line should be no greater than ~30 for optimal performance. I would think this statement is dependent on what each user was using the connection for and could change depending on this variable. That being said, I have tried to break down how the line would be used in our organization based on our major departments: Sales (~60% of total users) - Everyday surfing, email, research, occasional streaming media Marketing (~15% of total users) - Heavy reliance on uploading/downloading, streaming media, file sharing Other (~25% of total users) - email, rare use of any connection intensive activities. I have considered keeping the ADSL for our local users and dedicating the t1 to our remote users (or vice versa) but the cost is significantly higher then what we had hoped for. All factors being equal (# of users, frequency of downloads/uploads from our current activities) Would you suspect a significant performance increase in making the transition to a t1 line from our current ADSL line? What are your thoughts or recommendations?

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• My New Dell Workstation T-7500 gives electric shock

  - by Dan

  Just bought Dell T-7500 Workstation. When installation technician came to Install the workstation, he got an electric shock when he touched the Start Button. He also got shock when he touched Front Panel. No shock when touching rest of the Chassis. He called Dell Support & tried to troubleshoot by taking out various wires etc but did not help. I touched the same places & I also got shock. We checked everything possible including connecting to various outlets but it didn't solve the problem. Installation subcontractor said that they are not supposed to troubleshoot anything on new system, just install it & they made notes & left. I called my sales guy & it was weekend so he said he will take care of it on Monday. Here are my concerns : (1) Why does that happen ? Although it is a mild shock & it won't kill you but might damage other parts of workstation ? (2) Is this common for workstations ? (3) What should I do ? Of course Dell will try to troubleshoot again but should I let them do that OR ask for a New System ? (4) Wheat would happen if I continue using it till the new system arrives ? Thank You.

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• open-source LAMP package for simple accouting and receiving?

  - by user26664

  Hello. I am involved with a computer-based charity where we take donation of old equipment, often recycle it, mostly rehabilitate it and make it available through grants and 'adoptions', and sell some items. What we're looking for is a LAMP package that can handle our records of donations of equipment, print receipts for donators, and also track our thrift store sales with receipts. Donators will want receipts of their donations for tax deduction purposes. We'll want to print reports of incoming items from time to time, say monthly and yearly. For the thrift store, we'll also need receipts for that, reports of cash, especially for reconciling cash drops, and also reports of items sold from time to time. I'm thinking this might be a single package, but it might be two. We don't want to track our shop inventory with either of these programs -- that's another program/project. We just need to know what was donated and what was sold. It must be open source, and ideally we'd like it to run on LAMP -- Linux, Apache, MySQL, PHP, but we will consider other open-source platforms.

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• Part 1 - Load Testing In The Cloud

  - by Tarun Arora

  Azure is fascinating, but even more fascinating is the marriage of Azure and TFS! Introduction Recently a client I worked for had 2 major business critical applications being delivered, with very little time budgeted for Performance testing, we immediately hit a bottleneck when the performance testing phase started, the in house infrastructure team could not support the hardware requirements in the short notice. It was suggested that the performance testing be performed on one of the QA environments which was a fraction of the production environment. This didn’t seem right, the team decided to turn to the cloud. The team took advantage of the elasticity offered by Azure, starting with a single test agent which was provisioned and ready for use with in 30 minutes the team scaled up to 17 test agents to perform a very comprehensive performance testing cycle. Issues were identified and resolved but the highlight was that the cost of running the ‘test rig’ proved to be less than if hosted on premise by the infrastructure team. Thank you for taking the time out to read this blog post, in the series of posts, I’ll try and cover the start to end of everything you need to know to use Azure to build your Test Rig in the cloud. But Why Azure? I have my own Data Centre… If the environment is provisioned in your own datacentre, - No matter what level of service agreement you may have with your infrastructure team there will be down time when the environment is patched - How fast can you scale up or down the environments (keeping the enterprise processes in mind) Administration, Cost, Flexibility and Scalability are the areas you would want to think around when taking the decision between your own Data Centre and Azure! How is Microsoft's Public Cloud Offering different from Amazon’s Public Cloud Offering? Microsoft's offering of the Cloud is a hybrid of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) which distinguishes Microsoft's offering from other providers such as Amazon (Amazon only offers IaaS). PaaS – Platform as a Service IaaS – Infrastructure as a Service Fills the needs of those who want to build and run custom applications as services. Similar to traditional hosting, where a business will use the hosted environment as a logical extension of the on-premises datacentre. A service provider offers a pre-configured, virtualized application server environment to which applications can be deployed by the development staff. Since the service providers manage the hardware (patching, upgrades and so forth), as well as application server uptime, the involvement of IT pros is minimized. On-demand scalability combined with hardware and application server management relieves developers from infrastructure concerns and allows them to focus on building applications. The servers (physical and virtual) are rented on an as-needed basis, and the IT professionals who manage the infrastructure have full control of the software configuration. This kind of flexibility increases the complexity of the IT environment, as customer IT professionals need to maintain the servers as though they are on-premises. The maintenance activities may include patching and upgrades of the OS and the application server, load balancing, failover clustering of database servers, backup and restoration, and any other activities that mitigate the risks of hardware and software failures.   The biggest advantage with PaaS is that you do not have to worry about maintaining the environment, you can focus all your time in solving the business problems with your solution rather than worrying about maintaining the environment. If you decide to use a VM Role on Azure, you are asking for IaaS, more on this later. A nice blog post here on the difference between Saas, PaaS and IaaS. Now that we are convinced why we should be turning to the cloud and why in specific Azure, let’s discuss about the Test Rig. The Load Test Rig – Topology Now the moment of truth, Of course a big part of getting value from cloud computing is identifying the most adequate workloads to take to the cloud, so I’ve decided to try to make a Load Testing rig where the Agents are running on Windows Azure.   I’ll talk you through the above Topology, - User: User kick starts the load test run from the developer workstation on premise. This passes the request to the Test Controller. - Test Controller: The Test Controller is on premise connected to the same domain as the developer workstation. As soon as the Test Controller receives the request it makes use of the Windows Azure Connect service to orchestrate the test responsibilities to all the Test Agents. The Windows Azure Connect endpoint software must be active on all Azure instances and on the Controller machine as well. This allows IP connectivity between them and, given that the firewall is properly configured, allows the Controller to send work loads to the agents. In parallel, the Controller will collect the performance data from the agents, using the traditional WMI mechanisms. - Test Agents: The Test Agents are on the Windows Azure Public Cloud, as soon as the test controller issues instructions to the test agents, the test agents start executing the load tests. The HTTP requests are issued against the web server on premise, the results are captured by the test agents. And finally the results are passed over to the controller. - Servers: The Web Server and DB Server are hosted on premise in the datacentre, this is usually the case with business critical applications, you probably want to manage them your self. Recap and What’s next? So, in the introduction in the series of blog posts on Load Testing in the cloud I highlighted why creating a test rig in the cloud is a good idea, what advantages does Windows Azure offer and the Test Rig topology that I will be using. I would also like to mention that i stumbled upon this [Video] on Azure in a nutshell, great watch if you are new to Windows Azure. In the next post I intend to start setting up the Load Test Environment and discuss pricing with respect to test agent machine types that will be used in the test rig. Hope you enjoyed this post, If you have any recommendations on things that I should consider or any questions or feedback, feel free to add to this blog post. Remember to subscribe to http://feeds.feedburner.com/TarunArora.  See you in Part II.   Share this post : CodeProject

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• Is this way of using Excel 2007 Pivot table for BI scalable ?

  - by Sim

  Hi all, Background: We need to consolidate sales data across the country to do analysis Our Internet connection/IT expertise/IT investment is not quite strong, therefore full BI solution is out of question I tried several SaaS BI solution (GoodData, ZohoReports) and while they're good, they seem not to fully support what we need We're looking at 'bout 2 millions record for every 2 months My current approach Our (10) sites currently gathers data from all their branches and consolidate them into 1 Excel file with Pivot table and embed source data In HQ, I will request 10 sites to send back those Excel files periodically We will import those Excel to our MSSQL server There will be a master Excel file, that will also have the same pivot table (as those came from site Excel file), and datasource is the MSSQL server More details For testing, I currently use MSSQL 2008 Express on my laptop So far, I imported our transactions for the past 2 months and there are 2 millions+ row in 1 table in MSSQL (we just use 1 table, corresponding to our common pivot table structure). DB size is ~ 600 MB In the master Excel file, if not including the source data, it's just < 10MB. Including the source data will increase the size to 60 MB (so I supposed Office 2007 automatically zip the data ?) I try using the Pivot (drag-and-drop fields) and the performance so far is OK (my laptop specs: C2D T7200, 3GB RAM, Windows XP) So my question is : If we're looking at full year transaction (roughly 15 millions rows in MSSQL 2008 Express, 3.6 GB in size), is there any issue with that 15 million rows in 1 table in SQL Express ? Is there any performance issue with the pivot table at that time ? Can it still embed the source data ? (I google-ed but didn't find the maximum size of source data Excel 2007 can embed) Any other suggestions on how we can better do this ? Given that we can't afford the full BI solution, any light-weight/budget/SaaS BI that you can recommend ? Thanks

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• Scripted forwarding for Outlook 2003

  - by John Gardeniers

  We have a staff member in sales who has gone onto a 4 day week (getting ready for retirement), so each Thursday afternoon her email needs to be forwarded to another user and each Friday afternoon it needs to be set back. I'm using the VBS script below to do this, run via the Task Scheduler. Although the script appears to do it's job, based on what I see when I view the user's Exchange settings, Exchange doesn't always recognise that the setting has changed. e.g. Last Thursday the forwarding was a enabled and worked correctly. On Friday the script did it's thing to clear the forwarding but Exchange continued to forward messages all weekend. I found that I can force Exchange to honour the changed setting be merely opening and closing the user's properties in ADUC. Of course I don't want to have to do that. Is there a non-manual way I can have Exchange read and honour the setting? The script (VBS): ' Call this script with the following parameters: ' ' SrcUser - The logon ID of the suer who's account is to be modified ' DstUser - The logon account of the person to who mail is to be forwarded ' Use "reset" to clear the email forwarding SrcUser = WScript.Arguments.Item(0) DstUser = WScript.Arguments.Item(1) SourceUser = SearchDistinguishedName(SrcUser) 'The user login name Set objUser = GetObject("LDAP://" & SourceUser) If DstUser = "reset" then objUser.PutEx 1, "altRecipient", "" Else ForwardTo = SearchDistinguishedName(DstUser)' The contact common name objUser.Put "AltRecipient", ForwardTo End If objUser.SetInfo Public Function SearchDistinguishedName(ByVal vSAN) Dim oRootDSE, oConnection, oCommand, oRecordSet Set oRootDSE = GetObject("LDAP://rootDSE") Set oConnection = CreateObject("ADODB.Connection") oConnection.Open "Provider=ADsDSOObject;" Set oCommand = CreateObject("ADODB.Command") oCommand.ActiveConnection = oConnection oCommand.CommandText = "<LDAP://" & oRootDSE.get("defaultNamingContext") & ">;(&(objectCategory=User)(samAccountName=" & vSAN & "));distinguishedName;subtree" Set oRecordSet = oCommand.Execute On Error Resume Next SearchDistinguishedName = oRecordSet.Fields("DistinguishedName") On Error GoTo 0 oConnection.Close Set oRecordSet = Nothing Set oCommand = Nothing Set oConnection = Nothing Set oRootDSE = Nothing End Function

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• Are there any disadvantages of having a "free fall sensor" on a hard disk drive?

  - by therobyouknow

  This is a general question that came out of a specific comparison between the Western Digital Scorpio WD3200BEKT and Western Digital Scorpio WD3200BJKT (which is the same as the former but with a free fall sensor.) Note: I'm not asking for a review or appraisal of these specific drives, as the general question does apply on other brands as well. Though your input would help my decision. To break down the general question in order to answer it, I would be looking for comments on things like: if it's necessary to have differing physical dimensions between free fall sensor drives and those without, e.g. does it make it any thicker, and therefore reduce the systems where it can be installed - particularly smaller laptops? does it actually make the system less reliable - because of false alarms whereby the drive thought the laptop was falling but it wasn't? I suppose that the fact that a manufacturer produces both drives with and without free fall sensors says something about possible disadvantages. Or it could be standard marketing techniques where by making drives with and without results in larger sales volume than just those with the feature alone.

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• Microsoft Licensing Scenario/Questions [closed]

  - by user17455

  Possible Duplicate: Can you help me with my software licensing question? I am a member of a team developing a third party application (APP) that listens for and services connections from remote devices via TCP. Also, some of these remote devices allow 1 or more users to interact with the remote device. On some of the remote devices, it is impossible for a user to interact with the device. The user/remote device makes no use of any Windows Server service - not DHCP, not IIS, not File Server, not Print Serer, not AD. The remote device's only connection to the Windows Server machine is through the APP's TCP ports. Our company has no interaction with Microsoft. We do not have a Microsoft sales team. Past inquiries have determined that it is cheaper for us to buy Microsoft software (and CALs) retail than to enter into any kind of "arrangement" with Microsoft. I have many questions about SQL Server CALs and Windows Server 2008 CALs. How can I obtain authoritative/legally binding answers? I am not looking for FREE legal advice. I AM looking for FREE advice about who/what/where I can responsibly spend my money to get meaningful information. I fear that passing this on to the local company law firm will just mean that I will be paying them to educate themselves on Microsoft licensing. And if that's like writing code to a new Microsoft API - they are not going to get it right the first time. Going to Microsoft for answers sounds like swimming up to a hungry shark and asking "One leg or two?" I am hoping someone has been down this road before and knows a law firm/lawyer that is experienced in these matters. Any help/suggestion welcome. Thanks.

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• How to replicate a windows servers (IIS,Files,ConfigurationState)?

  - by Geo

  Maybe a better question is: What is the closest competitor for DoubleTake? I am looking to replicate a windows production server in case it fails have a immediate backup. Any idead? NOTE 1: I forget to add that this server is on the EC2 Amazon Cloud. NOTE 2: The main situation we have is recreating the configuration settings like IIS, FTP Server, SQL Server, SVN Server. NOTE 3: So far I have been giving three options as answers for my original question: AppAssurance -- After talking to their sales team they do not support Amazon as cloud provider. Basically there is a technical need to be able to reboot from a disk or similar media. So ESX Virtual machine environment will work, but not the EC2. Acronis -- which works as a backup in ghost style. This will work for other type of scenarios. Use the Amazon EC2 API -- This option is ideal, but only works if you are developing a cloud application rather than hosting a regular application in a cloud scenario. This means that I am still looking for the answer. Any other ideas.

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• My Feelings About Microsoft Surface

  - by Valter Minute

  Advice: read the title carefully, I’m talking about “feelings” and not about advanced technical points proved in a scientific and objective way I still haven’t had a chance to play with a MS Surface tablet (I would love to, of course) and so my ideas just came from reading different articles on the net and MS official statements. Remember also that the MVP motto begins with “Independent” (“Independent Experts. Real World Answers.”) and this is just my humble opinion about a product and a technology. I know that, being an MS MVP you can be called an “MS-fanboy”, I don’t care, I hope that people can appreciate my opinion, even if it doesn’t match theirs. The “Surface” brand can be confusing for techies that knew the “original” surface concept but I think that will be a fresh new brand name for most of the people out there. But marketing department are here to confuse people… so I can understand this “recycle” of an existing name. So Microsoft is entering the hardware arena… for me this is good news. Microsoft developed some nice hardware in the past: the xbox, zune (even if the commercial success was quite limited) and, last but not least, the two arc mices (old and new model) that I use and appreciate. In the past Microsoft worked with OEMs and that model lead to good and bad things. Good thing (for microsoft, at least) is market domination by windows-based PCs that only in the last years has been reduced by the return of the Mac and tablets. Google is also moving in the hardware business with its acquisition of Motorola, and Apple leveraged his control of both the hardware and software sides to develop innovative products. Microsoft can scare OEMs and make them fly away from windows (but where?) or just lead the pack, showing how devices should be designed to compete in the market and bring back some of the innovation that disappeared from recent PC products (look at the shelves of your favorite electronics store and try to distinguish a laptop between the huge mass of anonymous PCs on displays… only Macs shine out there…). Having to compete with MS “official” hardware will force OEMs to develop better product and bring back some real competition in a market that was ruled only by prices (the lower the better even when that means low quality) and no innovative features at all (when it was the last time that a new PC surprised you?). Moving into a new market is a big and risky move, but with Windows 8 Microsoft is playing a crucial move for its future, trying to be back in the innovation run against apple and google. MS can’t afford to fail this time. I saw the new devices (the WinRT and Pro) and the specifications are scarce, misleading and confusing. The first impression is that the device looks like an iPad with a nice keyboard cover… Using “HD” and “full HD” to define display resolution instead of using the real figures and reviving the “ClearType” brand (now dead on Win8 as reported here and missed by people who hate to read text on displays, like myself) without providing clear figures (couldn’t you count those damned pixels?) seems to imply that MS was caught by surprise by apple recent “retina” displays that brought very high definition screens on tablets.Also there are no specifications about the processors used (even if some sources report NVidia Tegra for the ARM tablet and i5 for the x86 one) and expected battery life (a critical point for tablets and the point that killed Windows7 x86 based tablets). Also nothing about the price, and this will be another critical point because other platform out there already provide lots of applications and have a good user base, if MS want to enter this market tablets pricing must be competitive. There are some expansion ports (SD and USB), so no fixed storage model (even if the specs talks about 32-64GB for RT and 128-256GB for pro). I like this and don’t like the apple model where flash memory (that it’s dirt cheap used in thumdrives or SD cards) is as expensive as gold (or cocaine to have a more accurate per gram measurement) when mounted inside a tablet/phone. For big files you’ll be able to use external media and an SD card could be used to store files that don’t require super-fast SSD-like access times, I hope. To be honest I really don’t like the marketplace model and the limitation of Windows RT APIs (no local database? from a company that based a good share of its success on VB6+Access!) and lack of desktop support on the ARM (even if the support is here and has been used to port office). It’s a step toward the consumer market (where competitors are making big money), but may impact enterprise (and embedded) users that may not appreciate Windows 8 new UI or the limitations of the new app model (if you aren’t connected you are dead ). Not having compatibility with the desktop will require brand new applications and honestly made all the CPU cycles spent to convert .NET IL into real machine code in the past like a huge waste of time… as soon as a new processor architecture is supported by Windows you still have to rewrite part of your application (and MS is pushing HTML5+JS and native code more than .NET in my perception). On the other side I believe that the development experience provided by Visual Studio is still miles (or kilometres) ahead of the competition and even the all-uppercase menu of VS2012 hasn’t changed this situation. The new metro UI got mixed reviews. On my side I should say that is very pleasant to use on a touch screen, I like the minimalist design (even if sometimes is too minimal and hides stuff that, in my opinion, should be visible) but I should also say that using it with mouse and keyboard is like trying to pick your nose with boxing gloves… Metro is also very interesting for embedded devices where touch screen usage is quite common and where having an application taking all the screen is the norm. For devices like kiosks, vending machines etc. this kind of UI can be a great selling point. I don’t need a new tablet (to be honest I’m pretty happy with my wife’s iPad and with my PC), but I may change my opinion after having a chance to play a little bit with those new devices and understand what’s hidden under all this mysterious and generic announcements and specifications!

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• postfix not sending domain mail to mx

  - by orlandoresorts

  I'm trying to get postfix to forward email to my domain which is hosted by gmail. As I don't have any users on my server nor do I want to. Here's how I have things set up.. LEt's say you and I have a domain called mcdonalds.com the registrar has mcdonalds.com MX records pointing to gmail. (everything works for like a year) Now we set up a server to host a website. Then we create a mail account called [email protected] and send mail locally from the server using roundcube. This works. We can send mail to cnn.com we can send mail to serverfault.com we can email any/everyone. BUT we cannot send mail to our own domain mcdonalds.com So I cannot email [email protected] I cannot email [email protected] I cannot email [email protected] It gives the error: SMTP Error (450): Failed to add recipient "[email protected]" (4.1.1 : Recipient address rejected: User unknown in virtual mailbox table). I'm guessing because it is looking at the local server to find the mailbox and it doesn't exist. So how to I tell the server for any mail going to mcdonalds.com for [email protected] to send to my external mail server and NOT to lookup on the local www box we set up with zpanel. Any ideas?

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• Connecting a laptop to a TV via HDMI

  - by Madmartigan

  I just bought a new Dell XPS17 laptop (Win7) that only has HDMI output. My last 2 laptops had VGA, which I used to connect to my Sony Bravia 32" TV with no issues, but with the HDMI it's been quite a headache. Drivers for display adapters have been updated to the latest versions: Intel(R) HD Graphics Family NVIDIA GeForce GT 550M I went to a store and plugged in to 4 different TVs from different manufacturers. A sales rep and I spent about 30 minutes being baffled by the results (which are the same as my current TV): Extreme buggy behavior in the Nvidia and Windows display/resolution control panel Can not extend or duplicate displays, can only select one Third and fourth output devices "randomly" detected by the Windows control panel Could not get the screen to fit the output (edges cut off on all sides by about a half inch) Resolution and colors less than perfect. Artifacts around text. Display "randomly" cuts out Defaults to TV output only when plugged in Can not change resolution on either device when connected No audio from the TV Plugged in to 3 monitors from different manufacturers: Defaults to duplicated displays when plugged in Everything works perfectly So far, four people have gone through all the settings in the latop with no luck. I had similar, but not exactly matching results with a different laptop. I'm using the Sony Bravia currently at home, but in order to get it to work I have to turn on the laptop, wait until the display shows up on it, close the lid, then cycle through each output channel on the TV until I come back around to the HDMI port again, but still I have the symptoms described above. However: Once in a while, it just works. Sometimes, seemingly randomly, the output fits the screen perfectly. Sometimes the audio comes through the speakers too, but not always. Usually my screen saver "Mystify" will come up with a message that it cannot be displayed due to a limitation of the video card, but then sometimes it works fine. These 3 things seem to be independent of each other and don't always happen together. So, is there any way to get the laptop to output correctly to a TV, or is it just not meant to be?

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• How can I stop Excel from eating my delicious CSV files and excreting useless data?

  - by atroon

  I have a database which tracks sales of widgets by serial number. Users enter purchaser data and quantity, and scan each widget into a custom client program. They then finalize the order. This all works flawlessly. Some customers want an Excel-compatible spreadsheet of the widgets they have purchased. We generate this with a PHP script which queries the database and outputs the result as a CSV with the store name and associated data. This works perfectly well too. When opened in a text editor such as Notepad or vi, the file looks like this: "Account Number","Store Name","S1","S2","S3","Widget Type","Date" "4173","SpeedyCorp","268435459705526269","","268435459705526269","848 Model Widget","2011-01-17" As you can see, the serial numbers are present (in this case twice, not all secondary serials are the same) and are long strings of numbers. When this file is opened in Excel, the result becomes: Account Number Store Name S1 S2 S3 Widget Type Date 4173 SpeedyCorp 2.68435E+17 2.68435E+17 848 Model Widget 2011-01-17 As you may have observed, the serial numbers are enclosed by double quotes. Excel does not seem to respect text qualifiers in .csv files. When importing these files into Access, we have zero difficulty. When opening them as text, no trouble at all. But Excel, without fail, converts these files into useless garbage. Trying to instruct end users in the art of opening a CSV file with a non-default application is becoming, shall we say, tiresome. Is there hope? Is there a setting I've been unable to find? This seems to be the case with Excel 2003, 2007, and 2010.

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• Google Apps Domain Level Shared Contacts?

  - by dkirk

  My firm just switched to Google Apps Premiere addition 2 weeks ago and aside from the way Google handles shared contacts, things are going quite well. Previously, on our Exchange server we had numerous shared contact lists set up in the shared folders. We had a separate list for vendors, sales agents, etc.. Is there not a way to set up lists or groups such as this on the domain level in Google Apps? I have found a ton of forums with users asking the same question but no good answers unless you purchase some third party app in the marketplace. I have toyed around with the "google-shared-contacts-client" here: http://code.google.com/p/google-shared-contacts-client/ and this almost does it but it falls short when trying to group contacts on the domain level or when trying to search for a contact by company name. Are either of these things possible? I am now looking to create a Google Doc spreadsheet to share with the domain just to have a separated defined list of contacts that is search-able by various fields... Anyone who could shed some light on domain level contact sharing relating to the points above, I would be most grateful...

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