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  • Configurable Objects - Introduction

    - by Anthony Shorten
    One of the interesting facilities in the framework is Configurable Object functionality (it is also known as Task Optimization and also known as Cool Tools). The idea is that any implementation can create their own views of the base product objects and services and implement functionality against those new views. For example, in Oracle Utilities Customer Care and Billing, there is a Person object. That object is used to store and manage information about individuals as well as companies. In the base product you would use the Person Maintenance screen and fill in some of the screen when you wanted to register or maintain and individual as well and fill out other parts of the screen when you wanted to register or maintain a company. This can be somewhat confusing to some customers. Using Configurable Objects this can be simplified. A business object can be created that is a view of the any object. For example, you could create a Human business object which would cover the aspects of the Person object pertaining to an individual and a Company business object to cover the aspects unique to a company. Even the tag names (i.e. Field Names) in the object can be changed to be more what the implementation is familiar with. The object can also restructure the object. For example, a common identifier for an individual in the USA is the Social Security number, this value is a Person Identifier (as this varies in each country). In the new Human object you can remap the Person Identifier as a Social Security number. To define a Business Object you use a schema editor built into the browser user interface and use a mapping language to setup the business objects. An example of the language is shown below in an extract of the schema for the Human business object. As you can see there are mapping as well as formatting and other tags. This information can be built manually or using a wizard which generates the base structure for you to alter. This is all stored as meta data when saved. Once a Business object is built it can be used as basis for code, other business objects (we support inheritance), called by a screen (called a UI Map) or even as a Web Service. This is just a start with Configurable Objects as you can also create views of base services called Business Services, Service Scripts used for non-object or complex object processing (as well as other things), UI Maps used for screens and Data Areas to reuse definitions across multiple objects. Configurable Objects are powerful and I only really touched on them here. Over the next few months I hope to add lots more entries about them.

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  • Inspiring Computer Science College Student Stories?

    - by funk-shun
    After watching "The Social Network", a movie about Mark Zuckerberg and Facebook, I had a productivity spike as it inspired me to learn many different languages and software. That spike has been deteriorating somewhat and I don't feel like watching the movie all over again so I was wondering if anybody had any other similar success stories/links/articles/whatever. Mainly about successes that started for people in college.

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  • CRM vs VRM

    - by David Dorf
    In a previous post, I discussed the potential power of combining social, interest, and location graphs in order to personalize marketing and shopping experiences for consumers.  Marketing companies have been trying to collect detailed information for that very purpose, a large majority of which comes from tracking people on the internet.  But their approaches stem from the one-way nature of traditional advertising.  With TV, radio, and magazines there is no opportunity to truly connect to customers, which has trained marketing companies to [covertly] collect data and segment customers into easily identifiable groups.  To a large extent, we think of this as CRM. But what if we turned this viewpoint upside-down to accommodate for the two-way nature of social media?  The notion of marketing as conversations was the basis for the Cluetrain, an early attempt at drawing attention to the fact that customers are actually unique humans.  A more practical implementation is Project VRM, which is a reverse CRM of sorts.  Instead of vendors managing their relationships with customers, customers manage their relationships with vendors. Your shopping experience is not really controlled by you; rather, its controlled by the retailer and advertisers.  And unfortunately, they typically don't give you a say in the matter.  Yes, they might tailor the content for "female age 25-35 interested in shoes" but that's not really the essence of you, is it?  A better approach is to the let consumers volunteer information about themselves.  And why wouldn't they if it means a better, more relevant shopping experience?  I'd gladly list out my likes and dislikes in exchange for getting rid of all those annoying cookies on my harddrive. I really like this diagram from Beyond SocialCRM as it captures the differences between CRM and VRM. The closest thing to VRM I can find is Buyosphere, a start-up that allows consumers to track their shopping history across many vendors, then share it appropriately.  Also, Amazon does a pretty good job allowing its customers to edit their profile, which includes everything you've ever purchased from Amazon.  You can mark items as gifts, or explicitly exclude them from their recommendation engine.  This is a win-win for both the consumer and retailer. So here is my plea to retailers: Instead of trying to infer my interests from snapshots of my day, please just ask me.  We'll both have a better experience in the long-run.

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  • ArchBeat Link-o-Rama for 11/17/2011

    - by Bob Rhubart
    Building an Infrastructure Cloud with Oracle VM for x86 + Enterprise Manager 12c | Richard Rotter Richard Rotter demonstrates "how easy it could be to build a cloud infrastructure with Oracle's solution for cloud computing." Article: Social + Lean = Agile | Dave Duggal In today’s increasingly dynamic business environment, organizations must continuously adapt to survive. Change management has become a major bottleneck. Organizations’ need a practical mechanism for managing controlled variance and change in-flight to break the logjam. This paper provides a foundation for applying lean and agile principles to achieve Enterprise Agility through social collaboration. Stress Testing Java EE 6 Applications - Free Article In Free Java Magazine : Adam Bien "It is strange," says Adam Bien, "everyone is obsessed about green bars and code coverage, but testing of multi threaded behavior is widely ignored - until the applications run into massive problems." Using Access Manager to Secure Applications Deployed on WebLogic | Rene van Wijk Another great how-to post from Oracle ACE Rene van Wijk, this time involving JBoss RichFaces, Facelets, Oracle Coherence, and Oracle WebLogic Server. DOAG 2011 vs. Devoxx - Value and Attraction | Markus Eisele Oracle ACE Director Markus Eisele compares and contrasts these popular conferences with the aim of helping others decide which to attend. SOA All the Time; Architects in AZ; Clearing Info Integration hurdles SOA all the Time; Architects in AZ; Clearing Info Integration Hurdles This week on the Architect Home Page on OTN. Webcast: Oracle Business Intelligence Mobile Event Date: Wednesday, December 7, 2011 Time: 10 a.m. PT/1 p.m. ET Featuring Manan Goel (Director BI Product Marketing, Oracle) and Shailesh Shedge (Director BI and Analytics Practice, Ascentt). Webcast: Maximum Availability on Private Clouds A discussion of Oracle’s Maximum Availability Architecture, Oracle Database 11g, Oracle Exadata Database Machine, and Oracle Database appliance, featuring Margaret Hamburger (Director, Product Marketing, Oracle) and Joe Meeks (Director, Product Management, Oracle). November 30, 2011 at 10:00am PT / 1:00pm ET. Oracle Technology Network Architect Day - Phoenix, AZ Wednesday December 14, 2011, 8:30am - 5:00pm. The Ritz-Carlton, Phoenix, 2401 East Camelback Road, Phoenix, AZ 85016. Registration is free, but seating is limited.

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  • Communities - The importance of exchange and discussion

    Communication with your environment is an essential part of everyone's life. And it doesn't matter whether you are actually living in a rural area in the middle of nowhere, within the pulsating heart of a big city, or in my case on a wonderful island in the Indian Ocean. The ability to exchange your thoughts, your experience and your worries with another person helps you to get different points of view and new ideas on how to resolve an issue you might be confronted with. Benefits of community work What happens to be common sense in your daily life, also applies to your work environment. Working in IT, or ICT as it is called in Mauritius, requires a lot of reading and learning. Not only during your lectures at the university but with your colleagues in a project assignment and hopefully with 'unknown' pals in the universe of online communities. At least I can say that I learned quite a lot from other developers code, their responses in various forums, their numerous blog articles, and while attending local user group meetings. When I started to work as a professional software developer (or engineer some may say) years ago I immediately checked the existence of communities on the programming language, the database technology and other vital information on software development in general. Luckily, it wasn't too difficult to find. My employer had a subscription of the monthly magazines and newsletters of a national organisation which also run the biggest forum in that area. Getting in touch with other developers and reading their common problems but also solutions was a huge benefit to my growth. Image courtesy of Michael Kappel (CC BY-NC 2.0) Active participation and regular contribution to this community gave me some nice advantages, too. Within three years I was listed as a conference speaker at the annual developer's conference and provided several sessions on different topics during consecutive years. Back in 2004, I took over the responsibility and management of the monthly meetings of a regional user group, and organised it for more than two years. Furthermore, I was invited to the newly-founded community program of Microsoft Germany (Community Leader/Insider Program - CLIP). My website on Active FoxPro Pages was nominated in the second batch of online communities. Due to my community work and providing advice to others, I had the honour to be awarded as Microsoft Most Valuable Professional (MVP) - Visual Developer for Visual FoxPro in the years 2006 and 2007. It was a great experience to meet with other like-minded people and I'm really grateful for that. Just in case, more details are listed in my Curriculum Vitae. But this all changed when I moved to Mauritius... Cyber island Mauritius? During the first months in Mauritius I was way too busy to think about community activities at all. First of all, there was the new company that had to be set up, the new staff had to be trained and of course the communication work-flows and so on with the project managers back in Germany had to be sorted out, too. Second, I had to get a grip of my private matters like getting the basics for my new household or exploring the neighbourhood, and last but not least I needed a break from the hectic and intensive work prior to my departure. As soon as the sea literally calmed down, I started to have conversations with my colleagues about communities and user groups. Sadly, it turned out that there were none, or at least no one was aware of any at that time. Oh oh, what did I do? Anyway, having this kind of background and very positive experience with off-line and on-line activities I decided for myself that some day I'm going to found a community in Mauritius for all kind of IT/ICT-related fields. The main focus might be on software development but not on a certain technology or methodology. It was clear to me that it should be an open infrastructure and anyone is welcome to join, to experience, to share and to contribute if they would like to. That was the idea at that time... Ok, fast-forward to recent events. At the end of October 2012 I was invited to an event called Open Days organised by Microsoft Indian Ocean Islands together with other local partners and resellers. There I got in touch with local Technical Evangelist Arnaud Meslier and we had a good conversation on communities during the breaks. Eventually, I left a good impression on him, as we are having chats on Facebook or Skype irregularly. Well, seeing that my personal and professional surroundings have been settled and running smooth, having that great exchange and contact with Microsoft IOI (again), and being really eager to re-animate my intentions from 2007, I recently founded a new community: Mauritius Software Craftsmanship Community - #MSCC It took me a while to settle down with the name but it was obvious that the community should not be attached to one single technology, like ie. .NET user group, Oracle developers, or Joomla friends (these are fictitious names). There are several other reasons why I came up with 'Craftsmanship' as the core topic of this community. The expression of 'engineering' didn't feel right with the fields covered. Software development in all kind of facets is a craft, and therefore demands a lot of practice but also guidance from more experienced developers. It also includes the process of designing, modelling and drafting the ideas. Has to deal with various types of tests and test methodologies, and of course should be focused on flexible and agile ways of acting. In order to meet and to excel a customer's request for a solution. Next, I was looking for an easy way to handle the organisation of events and meeting appointments. Using all kind of social media platforms like Google+, LinkedIn, Facebook, Xing, etc. I was never really confident about their features of event handling. More by chance I stumbled upon Meetup.com and in combination with the other entities (G+ Communities, FB Pages or in Groups) I am looking forward to advertise and manage all future activities here: Mauritius Software Craftsmanship Community This is a community for those who care and are proud of what they do. For those developers, regardless how experienced they are, who want to improve and master their craft. This is a community for those who believe that being average is just not good enough. I know, there are not many 'craftsmen' yet but it's a start... Let's see how it looks like by the end of the year. There are free smartphone apps for Android and iOS from Meetup.com that allow you to keep track of meetings and to stay informed on latest updates. And last but not least, there will be a Trello workspace to collect and share ideas and provide downloads of slides, etc. Sharing is caring! As mentioned, the #MSCC is present in various social media networks in order to cover as many people as possible here in Mauritius. Following is an overview of the current networks: Twitter - Latest updates and quickies Google+ - Community channel Facebook - Community Page LinkedIn - Community Group Trello - Collaboration workspace to share and develop ideas Hopefully, this covers the majority of computer-related people in Mauritius. Please spread the word about the #MSCC between your colleagues, your friends and other interested 'geeks'. Your future looks bright Running and participating in a user group or any kind of community usually provides quite a number of advantages for anyone. On the one side it is very joyful for me to organise appointments and get in touch with people that might be interested to present a little demo of their projects or their recent problems they had to tackle down, and on the other side there are lots of companies that have various support programs or sponsorships especially tailored for user groups. At the moment, I already have a couple of gimmicks that I would like to hand out in small contests or raffles during one of the upcoming meetings, and as said, companies provide all kind of goodies, books free of charge, or sometimes even licenses for communities. Meeting other software developers or IT guys also opens up your point of view on the local market and there might be interesting projects or job offers available, too. A community like the Mauritius Software Craftsmanship Community is great for freelancers, self-employed, students and of course employees. Meetings will be organised on a regular basis, and I'm open to all kind of suggestions from you. Please leave a comment here in blog or join the conversations in the above mentioned social networks. Let's get this community up and running, my fellow Mauritians!

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  • Oracle Customer Experience Summit @ OpenWorld

    - by Christie Flanagan
    This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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  • Oracle's Cloud Strategie nach der OOW 2012

    - by Manuel Hossfeld
    Auf der diesjährigen Oracle Open World war „die Cloud“ nicht nur ein vielbenutztes Buzzword, sondern auch Anlass für einige interessante Ankündigungen. Wer keine Zeit oder Muße hatte, sich die entsprechenden Keynotes von Larry Ellison und Thomas Kurian anzuhören, erfährt in diesem Artikel die wesentlichen Änderungen. Die erste Neuerung: Oracle wird in Zukunft alle drei „Sorten“ bzw. „Ebenen“ von Cloud Computing anbieten: SaaS (Software as a Service) – die Bereitstellung von kompletten Fachanwendungen z.B. aus der eBusiness Suite in Form eines Mietmodells - gab es schon länger. Abgesehen von der Tatsache, dass hier zusätzliche/neuere Komponenten und Module der durch die letzten Zukäufe von Oracle noch breiter gewordenen Palette angeboten werden, ändert sich am Prinzip nichts. Bei PaaS (Plattform as a Service) sind vor allem die beiden bereits letztes Jahr angekündigten Dienste „Database Service“ (basierend auf APEX) und „Java Service“ (basierend auf Weblogic) zu nennen, für die nun auch konkrete Pakete und Preise (ca.175$ bis 2000$/Monat) sowie die Möglichkeit zur Anmeldung auf http://cloud.oracle.com vorliegen. Interessanterweise gehört auch ein sog. „Social Service“ in diese Schicht, mit der Oracle Kunden ihre Anwendungen in Zukunft auf standardisierte Weise durch Social Networking Funktionalität wie z.B. Microblogging erweitern können.Ebenso neu angekündigt wurde ein "Developer Service", welcher z.B. Sourcecode-Verwaltung durch GIT Repositories sowie Wikis und Issue Tracking bereit stellen soll. Die dort mittels JDeveloper, Netbeans oder Eclipse erstellten Applikationen können dann nahtlos innerhalb kürzester Zeit in den Java Service deployed werden. Komplett neu und für einige sicher überraschend ist hingegen der Bereich IaaS (Infrastructure as a Service) – Hier geht es um die Bereitstellung von Basis-Infrastrukturkomponenten wie Storage, Rechenleistung (letztlich also Betriebssysteme / VMs) und Messaging / Queueing. Genaue Details oder Preise zu den IaaS Angeboten sind noch nicht bekannt, aber zumindest zu den Storage- und Messaging Services können grundlegende Daten bereits auf http://cloud.oracle.com eingesehen werden Die zweite Neuerung: Kunden können in Zukunft als Alternative zum Betrieb der o.g. „Oracle Cloud“, diese auch komplett hinter ihrer eigenen Firewall aufbauen lassen. Mit anderen Worten: Oracle baut und betreibt bei diesem als „Oracle Private Cloud“ bezeichneten Angebot alle Komponenten selbst – die Daten verlassen aber niemals das Gebäude des Kunden. Letzteres ist gerade bei uns im Datenschutz-sensiblen Deutschland ein wichtiger Aspekt. Da die verwendeten Komponenten in beiden Fällen die gleichen sind, ist auch ein „Umziehen“ oder Erweitern der Private Cloud in die Public Cloud (oder zurück) ohne Änderungen an den Anwendungen möglich. Der Möglichkeit einer "Hybrid Cloud", bei der Teile einer Anwendung hinter der eigenen Firewall, andere Teile aber in der Oracle Cloud laufen, wird damit Realität.

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  • Take advantage of the stimulus plan by hiring someone!

    - by Randy Walker
    In case you didn’t know, businesses can take advantage of the stimulus package by hiring an unemployed worker.  The Hiring Incentives to Restore Employment (HIRE) Act can pay the business portion of the Social Security taxes as well as give you a $1000 general business tax credit. If you’re unemployed, make sure and mention this to a potential employee! You can find out more information from here on Intuit’s website.  http://www.qbenews.com/QB_Payroll/1003_qbpb/landing_01.html

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  • GDL Presents: Women Techmakers with Pixability

    GDL Presents: Women Techmakers with Pixability Gretchen Howard and Amanda Surya speak candidly with Pixability Founder & CEO Bettina Hein about her experiences building successful technology businesses and activating the female tech community. Hosts: Gretchen Howard - Director of Global Social Solutions | Amanda Surya - Manager, Developer Relations Guest: Bettina Hein - Founder and CEO, Pixability From: GoogleDevelopers Views: 0 0 ratings Time: 30:00 More in Science & Technology

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  • Allegheny first-years dive into Fedora

    <b>Opensource.com:</b> "Over the course of fourteen weeks, we've introduced them to the Creative Commons, blogging, and open source software in the context of social change, trying to get them ready for their dive into the Fedora project."

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  • Week in Geek: Windows XP Keeps Fighting On, Refuses to Die Quietly

    - by Asian Angel
    This week’s edition of WIG is filled with news link goodness covering topics such as 600,000+ Macs have been infected with Flashback malware, social media websites are useful tools for modern burglars, Microsoft was one of the top contributors to the Linux kernel in 2011, and more. How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC How to Own Your Own Website (Even If You Can’t Build One) Pt 2

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  • Transform Your Portal Experience and Optimize Online Engagement

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Does your portal environment foster collaboration between your business and your customers? Are you effectively managing your customer, employee, and partner relationships and engagement? Can your users access information through Web, mobile, and social channels? Online engagement solutions give organizations the ability to listen and respond to their customers, provide targeted experiences, and encourage interaction among customers and employees.Join us for a webcast on Thursday, April 12, 2012 at 10 a.m. PT / 1 p.m. ET, where Sachin Agarwal, Senior Director of Product Management and Kellsey Ruppel, Senior Product Marketing Manager for Oracle WebCenter, will tell you how to transform your portal experience and optimize online engagement. With Oracle WebCenter, you can: Deliver an optimized online experience for your users Create contextually relevant, targeted online experiences Provide intuitive and secure access to back-office applications Manage and moderate interactive, multichannel social interactions Register today and learn how to make your portals more interactive and engaging across multiple channels.

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  • What Programming languages/technologies stack to use when building Facebook like website ?

    - by Blaze Boy
    I'm developing a website idea that will perform the same as Facebook functionality without the applications extensibility. the site will have a client application to perform a task similar to dropbox.com the site will be a social network of some sort of professionalism, it will highlight code of almost all languages has a high speed backend database Now what languages/techniques do I need to use to achieve that?

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  • SQLAuthority News – Download Whitepaper – SQL Server Analysis Services to Hive

    - by pinaldave
    The SQL Server Analysis Service is a very interesting subject and I always have enjoyed learning about it. You can read my earlier article over here. Big Data is my new interest and I have been exploring it recently. During this weekend this blog post caught my attention and I enjoyed reading it. Big Data is the next big thing. The growth is predicted to be 60% per year till 2016. There is no single solution to the growing need of the big data available in the market right now as well there is no one solution in the business intelligence eco-system available as well. However, the need of the solution is ever increasing. I am personally Klout user. You can see my Klout profile over. I do understand what Klout is trying to achieve – a single place to measure the influence of the person. However, it works a bit mysteriously. There are plenty of social media available currently in the internet world. The biggest problem all the social media faces is that everybody opens an account but hardly people logs back in. To overcome this issue and have returned visitors Klout has come up with the system where visitors can give 5/10 K+ to other users in a particular area. Looking at all the activities Klout is doing it is indeed big consumer of the Big Data as well it is early adopter of the big data and Hadoop based system.  Klout has to 1 trillion rows of data to be analyzed as well have nearly thousand terabyte warehouse. Hive the language used for Big Data supports Ad-Hoc Queries using HiveQL there are always better solutions. The alternate solution would be using SQL Server Analysis Services (SSAS) along with HiveQL. As there is no direct method to achieve there are few common workarounds already in place. A new ODBC driver from Klout has broken through the limitation and SQL Server Relation Engine can be used as an intermediate stage before SSAS. In this white paper the same solutions have been discussed in the depth. The white paper discusses following important concepts. The Klout Big Data solution Big Data Analytics based on Analysis Services Hadoop/Hive and Analysis Services integration Limitations of direct connectivity Pass-through queries to linked servers Best practices and lessons learned This white paper discussed all the important concepts which have enabled Klout to go go to the next level with all the offerings as well helped efficiency by offering a few out of the box solutions. I personally enjoy reading this white paper and I encourage all of you to do so. SQL Server Analysis Services to Hive Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL White Papers, T SQL, Technology

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  • Google I/O Sandbox Case Study: Eureka Streams

    Google I/O Sandbox Case Study: Eureka Streams We interviewed Lockheed Martin at the Google I/O Sandbox on May 10, 2011 and they demoed their product, Eureka Streams, and explained to us the benefits of using web toolkit to build it. Eureka Streams is a social communication platform built to help individuals in large corporations communicate with each other. For more information on Google Web Toolkit, visit: code.google.com For more information on Eureka Streams, visit: www.eurekastreams.org From: GoogleDevelopers Views: 29 0 ratings Time: 02:35 More in Science & Technology

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  • Recording Available: March 2012 Quarterly Customer Update Webcast

    - by R.Hunter
    Missed the recent Quarterly Customer Update Webcast? We covered several topics including: * WebCenter 4 Pillars overview * Support Update * WebCenter Content 11gR1 Update * WebCenter Portal 11gR1 Update * Oracle Social Network Overview VIEW WEBCAST RECORDING: Access the March 2012 Webcast recording and presentation by going to: My Oracle Support Site Note: 568127.1 We'll announce the next Quarterly Customer Update Webcast here on the WebCenter Alerts blog.

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  • Web Sites to Accommodate New Technology

    Popularity has always been the driving force of success through out the history of mankind. Creating popularity on Twitter, Facebook and other social networking sites opens the door for money and skilled manipulators to sell their wares.

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  • The Numbers of Customer Experience

    - by Christie Flanagan
    This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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  • Recording Available: March 2012 Quarterly Customer Update Webcast

    - by John Klinke
    Missed the recent Quarterly Customer Update Webcast? We covered several topics including: * WebCenter 4 Pillars overview * Support Update * WebCenter Content 11gR1 Update * WebCenter Portal 11gR1 Update * Oracle Social Network Overview VIEW WEBCAST RECORDING: Access the March 2012 Webcast recording and presentation by going to: My Oracle Support Site Note: 568127.1 We'll announce the next Quarterly Customer Update Webcast here on the WebCenter Content Alerts blog.

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  • How do I get into Facebook game development?

    - by Ben Zeigler
    I have some ideas that I think might make interesting games for a Facebook-like platform, in that they are social and casual. Does anyone have advice on how to get into Facebook development from a background in traditional C++ game development? Is there anything special that differentiates developing facebook games from developing other web-based games, such as API intricacies and so forth? To start with this will probably be hobbyist level instead of some sort of professional enterprise, anything I need to know about making indie-level facebook games?

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  • Is the Website Dead?

    Has social networking become "the" way to be found on the World Wide Web? What is the impact of this frenzy of online activity? Is this networking phenomenon fast replacing the "traditional" website?

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  • It is CX a new concept?

    - by Isabel F. Peñuelas
    The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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