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  • CRM Goes to School, Supports Enrollment Growth

    - by Tony Berk
    At Post University in Waterbury, CT, the focus is on the student. Generally, the first interaction from a potential student is a lead, which can come from a variety of sources. Any delay in following up with the interested student (the lead) affects the conversion success rate, i.e., the likelihood of enrollment. By implementing Oracle CRM On Demand, Post University automated the admissions process so the admissions counselors are in direct contact with the students and eliminated many manual steps. The admissions and marketing teams, as well as the students, benefit from the new streamlined process. Up next, Post University, plans to increase the efficiency of the student retention processes with the expansion of Oracle CRM On Demand. Take a look at the video to learn more about Post University's Oracle CRM On Demand implementation: Congrats to Post University, and Apex IT, their implementation partner, on the successful implementation!

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  • Linux policy routing - packets not coming back

    - by Bugsik
    i am trying to set up policy routing on my home server. My network looks like this: Host routed VPN gateway Internet link through VPN 192.168.0.35/24 ---> 192.168.0.5/24 ---> 192.168.0.1 DSL router 10.200.2.235/22 .... .... 10.200.0.1 VPN server The traffic from 192.168.0.32/27 should be and is routed through VPN. I wanted to define some routing policies to route some traffic from 192.168.0.5 through VPN as well - for start - from user with uid 2000. Policy routing is done using iptables mark target and ip rule fwmark. The problem: When connecting using user 2000 from 192.168.0.5 tcpdump shows outgoing packets, but nothing comes back. Traffic from 192.168.0.35 works fine (here I am not using fwmark but src policy). Here is my VPN gateway setup: # uname -a Linux placebo 3.2.0-34-generic #53-Ubuntu SMP Thu Nov 15 10:49:02 UTC 2012 i686 i686 i386 GNU/Linux # iptables -V iptables v1.4.12 # ip -V ip utility, iproute2-ss111117 IPtables rules (all policies in table filter are ACCEPT) # iptables -t mangle -nvL Chain PREROUTING (policy ACCEPT 770K packets, 314M bytes) pkts bytes target prot opt in out source destination Chain INPUT (policy ACCEPT 767K packets, 312M bytes) pkts bytes target prot opt in out source destination Chain FORWARD (policy ACCEPT 5520 packets, 1920K bytes) pkts bytes target prot opt in out source destination Chain OUTPUT (policy ACCEPT 782K packets, 901M bytes) pkts bytes target prot opt in out source destination 74 4707 MARK all -- * * 0.0.0.0/0 0.0.0.0/0 owner UID match 2000 MARK set 0x3 Chain POSTROUTING (policy ACCEPT 788K packets, 903M bytes) pkts bytes target prot opt in out source destination # iptables -t nat -nvL Chain PREROUTING (policy ACCEPT 996 packets, 51172 bytes) pkts bytes target prot opt in out source destination Chain INPUT (policy ACCEPT 7 packets, 432 bytes) pkts bytes target prot opt in out source destination Chain OUTPUT (policy ACCEPT 1364 packets, 112K bytes) pkts bytes target prot opt in out source destination Chain POSTROUTING (policy ACCEPT 2302 packets, 160K bytes) pkts bytes target prot opt in out source destination 119 7588 MASQUERADE all -- * vpn 0.0.0.0/0 0.0.0.0/0 Routing: # ip addr show 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 16436 qdisc noqueue state UNKNOWN link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 inet 127.0.0.1/8 scope host lo inet6 ::1/128 scope host valid_lft forever preferred_lft forever 2: eth0: <BROADCAST,MULTICAST,PROMISC,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast master lan state UNKNOWN qlen 1000 link/ether 00:40:63:f9:c3:8f brd ff:ff:ff:ff:ff:ff valid_lft forever preferred_lft forever 3: lan: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP link/ether 00:40:63:f9:c3:8f brd ff:ff:ff:ff:ff:ff inet 192.168.0.5/24 brd 192.168.0.255 scope global lan inet6 fe80::240:63ff:fef9:c38f/64 scope link valid_lft forever preferred_lft forever 4: vpn: <POINTOPOINT,MULTICAST,NOARP,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UNKNOWN qlen 100 link/none inet 10.200.2.235/22 brd 10.200.3.255 scope global vpn # ip rule show 0: from all lookup local 32764: from all fwmark 0x3 lookup VPN 32765: from 192.168.0.32/27 lookup VPN 32766: from all lookup main 32767: from all lookup default # ip route show table VPN default via 10.200.0.1 dev vpn 10.200.0.0/22 dev vpn proto kernel scope link src 10.200.2.235 192.168.0.0/24 dev lan proto kernel scope link src 192.168.0.5 # ip route show default via 192.168.0.1 dev lan metric 100 10.200.0.0/22 dev vpn proto kernel scope link src 10.200.2.235 192.168.0.0/24 dev lan proto kernel scope link src 192.168.0.5 TCP dump showing no traffic coming back when connection is made from 192.168.0.5 user 2000 # tcpdump -i vpn tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on vpn, link-type RAW (Raw IP), capture size 65535 bytes ### Traffic from user 2000 on 192.168.0.5 ### 10:19:05.629985 IP 10.200.2.235.37291 > 10.100-78-194.akamai.com.http: Flags [S], seq 2868799562, win 14600, options [mss 1460,sackOK,TS val 6887764 ecr 0,nop,wscale 4], length 0 10:19:21.678001 IP 10.200.2.235.37291 > 10.100-78-194.akamai.com.http: Flags [S], seq 2868799562, win 14600, options [mss 1460,sackOK,TS val 6891776 ecr 0,nop,wscale 4], length 0 ### Traffic from 192.168.0.35 ### 10:23:12.066174 IP 10.200.2.235.49247 > 10.100-78-194.akamai.com.http: Flags [S], seq 2294159276, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 557451322 ecr 0,sackOK,eol], length 0 10:23:12.265640 IP 10.100-78-194.akamai.com.http > 10.200.2.235.49247: Flags [S.], seq 2521908813, ack 2294159277, win 14480, options [mss 1367,sackOK,TS val 388565772 ecr 557451322,nop,wscale 1], length 0 10:23:12.276573 IP 10.200.2.235.49247 > 10.100-78-194.akamai.com.http: Flags [.], ack 1, win 8214, options [nop,nop,TS val 557451534 ecr 388565772], length 0 10:23:12.293030 IP 10.200.2.235.49247 > 10.100-78-194.akamai.com.http: Flags [P.], seq 1:480, ack 1, win 8214, options [nop,nop,TS val 557451552 ecr 388565772], length 479 10:23:12.574773 IP 10.100-78-194.akamai.com.http > 10.200.2.235.49247: Flags [.], ack 480, win 7776, options [nop,nop,TS val 388566081 ecr 557451552], length 0

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  • IPTables masquerading with one NIC

    - by Tuinslak
    Hi, I am running an OpenVPN server with only one NIC. This is my current layout: public.ip > Cisco firewall > lan.ip > OpenVPN server lan.ip = 192.168.22.70 The Cisco firewall forwards the requests to the oVPN server, thus so far everything works and clients are able to connect. However, all clients connected should be able to access 3 networks: lan1: 192.168.200.0 (vpn lan) > tun0 lan2: 192.168.110.0 (office lan) > eth1 (gw 192.168.22.1) lan3: 192.168.22.0 (server lan) > eth1 (broadcast network) So tun0 is mapped to eth1. Iptables output: # iptables-save # Generated by iptables-save v1.4.2 on Wed Feb 16 14:14:20 2011 *filter :INPUT ACCEPT [327:26098] :FORWARD DROP [305:31700] :OUTPUT ACCEPT [291:27378] -A INPUT -i lo -j ACCEPT -A INPUT -i tun0 -j ACCEPT -A INPUT -i ! tun0 -p udp -m udp --dport 67 -j REJECT --reject-with icmp-port-unreachable -A INPUT -i ! tun0 -p udp -m udp --dport 53 -j REJECT --reject-with icmp-port-unreachable -A FORWARD -d 192.168.200.0/24 -i tun0 -j DROP -A FORWARD -s 192.168.200.0/24 -i tun0 -j ACCEPT -A FORWARD -d 192.168.200.0/24 -i eth1 -j ACCEPT COMMIT # Completed on Wed Feb 16 14:14:20 2011 # Generated by iptables-save v1.4.2 on Wed Feb 16 14:14:20 2011 *nat :PREROUTING ACCEPT [302:26000] :POSTROUTING ACCEPT [3:377] :OUTPUT ACCEPT [49:3885] -A POSTROUTING -o eth1 -j MASQUERADE COMMIT # Completed on Wed Feb 16 14:14:20 2011 Yet, clients are unable to ping any ip (including 192.168.200.1, which is the oVPN's IP) When the machine was directly connected to the internet, with 2 NICs, it was quite simply solved with masquerading and adding static routes in the oVPN client's config. However, as masquerading won't accept virtual interfaces (eth0:0, etc) I am unable to get masquerading to work again (and I'm not even sure whether I need virtual interfaces). Thanks. Edit: OpenVPN server: # ifconfig eth1 Link encap:Ethernet HWaddr ba:e6:64:ec:57:ac inet addr:192.168.22.70 Bcast:192.168.22.255 Mask:255.255.255.0 inet6 addr: fe80::b8e6:64ff:feec:57ac/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:6857 errors:0 dropped:0 overruns:0 frame:0 TX packets:4044 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:584046 (570.3 KiB) TX bytes:473691 (462.5 KiB) Interrupt:14 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:334 errors:0 dropped:0 overruns:0 frame:0 TX packets:334 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:33773 (32.9 KiB) TX bytes:33773 (32.9 KiB) tun0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00 inet addr:192.168.200.1 P-t-P:192.168.200.2 Mask:255.255.255.255 UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:100 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) ifconfig on a client: # ifconfig eth0 Link encap:Ethernet HWaddr 00:22:64:71:11:56 inet addr:192.168.110.94 Bcast:192.168.110.255 Mask:255.255.255.0 inet6 addr: fe80::222:64ff:fe71:1156/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:3466 errors:0 dropped:0 overruns:0 frame:0 TX packets:1838 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:997924 (974.5 KiB) TX bytes:332406 (324.6 KiB) Interrupt:17 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:37847 errors:0 dropped:0 overruns:0 frame:0 TX packets:37847 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:2922444 (2.7 MiB) TX bytes:2922444 (2.7 MiB) tun0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00 inet addr:192.168.200.30 P-t-P:192.168.200.29 Mask:255.255.255.255 UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:689 errors:0 dropped:18 overruns:0 carrier:0 collisions:0 txqueuelen:100 RX bytes:0 (0.0 B) TX bytes:468778 (457.7 KiB) wlan0 Link encap:Ethernet HWaddr 00:16:ea:db:ae:86 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:704699 errors:0 dropped:0 overruns:0 frame:0 TX packets:730176 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:520385963 (496.2 MiB) TX bytes:225210422 (214.7 MiB) static routes line at the end of the client's config (I've been playing around with the 192.168.200.0 -- (un)commenting to see if anything changes): route 192.168.200.0 255.255.255.0 route 192.168.110.0 255.255.255.0 route 192.168.22.0 255.255.255.0 route on a vpn client: # route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 192.168.200.29 0.0.0.0 255.255.255.255 UH 0 0 0 tun0 192.168.22.0 192.168.200.29 255.255.255.0 UG 0 0 0 tun0 192.168.200.0 192.168.200.29 255.255.255.0 UG 0 0 0 tun0 192.168.110.0 192.168.200.29 255.255.255.0 UG 0 0 0 tun0 192.168.110.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0 0.0.0.0 192.168.110.1 0.0.0.0 UG 0 0 0 eth0 edit: Weirdly enough, if I set push "redirect-gateway def1" in the server config, (and thus routes all traffic through VPN, which is not what I want), it seems to work.

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  • NAT : understanding about interconnection

    - by PITCHY
    English version below J'ai 2 routeurs A et B relié en série avec les ip respectives ( 10.0.0.1/30 10.0.0.2/30) sur le routeur A j'ai activé la fonction NAT avec un pool (200.0.0.1 - 200.0.0.15/28). Lorsque je sors je prends donc un ip du pool par exemple 200.0.0.10. Comment ça fonctionne sachant que ma nouvelle ip (200.0.0.10) ne se trouve pas sur le meme réseau que mon interface de destination (10.0.0.2)? English: I have 2 routers A and B, interconnected with a serial connection, with the ip's 10.0.0.1/30 for A and 10.0.0.2/30 for B. On router A NAT was activated with the pool 200.0.0.1 - 200.0.0.15/28. When connection to this router, I get an ip from the pool, for example 200.0.0.10. Knowing my new ip is 200.0.0.10, which is not on the same network as my destination interface (10.0.0.2), how can this work?

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • Subaru CIO wins SIM Leadership Award

    - by tony.berk
    Congratulations to Brian Simmermon, CIO at Subaru of America, Inc., for winning the Society for Information Management's (SIM) fifth annual SIM Leadership Award. Simmermon joined Subaru of America in 2005 as Chief Information Officer. Simmermon then performed a company-wide technology assessment and determined that the business ran a large collection of applications, many of which duplicated functionality. Establishing the mantra, "Simplicity, Flexibility, and Cost Effectiveness", he reduced the total number of applications, moved to a small core set of systems - including Oracle and Siebel. Tom Doll, COO for Subaru of America said, "We are very pleased Brian has been recognized. He has consistently shown vision and leadership and under his leadership, our technology group's innovations have helped our sales to grow to record levels, regardless of the economic circumstances." Simmermon's technology group's aggressive business deliverables have helped Subaru to become one of the most successful brands in the US with the brand reaching record sales in both 2009 and 2010. Click here to read the full press release. Click here to learn about Subaru's success with Oracle products. Congratulations Brian!

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  • Why The Athene Group Chose Fusion CRM

    - by Tony Berk
    A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year, The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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  • The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

    - by Tony Berk
    Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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  • Ajax -- re-load div on success.

    - by RPM
    I am trying to accomplish a "re-load." More specifically, I need to be able to refresh a portion of my page as a result of another successful ajax call. Moreover, I load my portion of the page via ajax which obtains it's content from an ajax post. The result is my content being displayed inside my portion precisely. I need this portion of the page refreshed after a successful ajax post. Here is some of the code: /* Ajax-- this part is loaded automatically, and I need it reloaded upon success of another ajax post. This data comes from the outcome of my other ajax function. */ $('#newCo').load('click', function() { $.ajax({ url: 'index.php?dkd432k=uBus/310/Indeed', dataType: 'json', success: function(json) { if (json['newCompare']) { $('#newCo .newResults').html(json['newCompare']); } } }); }); The next portion of code is responsible for posting the data of which I obtain in this above ajax function. function ZgHiapud (ofWhich) { $.ajax({ url: 'index.php?dkd432k=uBus/310/update', type: 'post', data: 'product_id=' + product_id, dataType: 'json', success: function(json) { $('.success, .warning, .attention, .information').remove(); if (json['success']) { $('.attention').fadeIn('slow'); $('#compare_total').html(json['total']); $('html, body').animate({ scrollTop: 0 }, 'slow'); } } }); } In the end, I need to obtain the data that I send to the server immediately upon success of the second ajax call. This data that is sent via the second ajax call needs to fire the first ajax call upon success.

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  • UPK Customer Success Story: The City and County of San Francisco

    - by karen.rihs(at)oracle.com
    The value of UPK during an upgrade is a hot topic and was a primary focus during our latest customer roundtable featuring The City and County of San Francisco: Leveraging UPK to Accelerate Your PeopleSoft Upgrade. As the Change Management Analyst for their PeopleSoft 9.0 HCM project (Project eMerge), Jan Crosbie-Taylor provided a unique perspective on how they're utilizing UPK and UPK pre-built content early on to successfully manage change for thousands of city and county employees and retirees as they move to this new release. With the first phase of the project going live next September, it's important to the City and County of San Francisco to 1) ensure that the various constituents are brought along with the project team, and 2) focus on the end user aspects of the implementation, including training. Here are some highlights on how UPK and UPK pre-built content are helping them accomplish this: As a former documentation manager, Jan really appreciates the power of UPK as a single source content creation tool. It saves them time by streamlining the documentation creation process, enabling them to record content once, then repurpose it multiple times. With regard to change management, UPK has enabled them to educate the project team and gain critical buy in and support by familiarizing users with the application early on through User Experience Workshops and by promoting UPK at meetings whenever possible. UPK has helped create awareness for the project, making the project real to users. They are taking advantage of UPK pre-built content to: Educate the project team and subject matter experts on how PeopleSoft 9.0 works as delivered Create a guide/storyboard for their own recording Save time/effort and create consistency by enhancing their recorded content with text and conceptual information from the pre-built content Create PeopleSoft Help for their development databases by publishing and integrating the UPK pre-built content into the application help menu Look ahead to the next release of PeopleTools, comparing the differences to help the team evaluate which version to use with their implemtentation When it comes time for training, they will be utilizing UPK in the classroom, eliminating the time and cost of maintaining training databases. Instructors will be able to carry all training content on a thumb drive, allowing them to easily provide consistent training at their many locations, regardless of the environment. Post go-live, they will deploy the same UPK content to provide just-in-time, in-application support for the entire system via the PeopleSoft Help menu and their PeopleSoft Enterprise Portal. Users will already be comfortable with UPK as a source of help, having been exposed to it during classroom training. They are also using UPK for a non-Oracle application called JobAps, an online job application solution used by many government organizations. Jan found UPK's object recognition to be excellent, yet it's been incredibly easy for her to change text or a field name if needed. Please take time to listen to this recording. The City and County of San Francisco's UPK story is very exciting, and Jan shared so many great examples of how they're taking advantage of UPK and UPK pre-built content early on in their project. We hope others will be able to incorporate these into their projects. Many thanks to Jan for taking the time to share her experiences and creative uses of UPK with us! - Karen Rihs, Oracle UPK Outbound Product Management

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  • Online Accounts auth over and over again without success

    - by Mike Pretzlaw
    I just added my Google account to the "Online Accounts" in Gnome. Before my last restart the account couldn't be added for unknown reason. I authorized Gnome access to my Google Account, the window closed and nothing happened. Now I authorized Ubuntu access to my Google Account which worked well: But I can not open the Gnome Online Accounts even when I delete every online account: It's icon show up that it is loading in the dash but then suddenly disappears without any message. How to debug that? What can I do?

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  • UPK Professional Customer Success Story: Medtronic

    - by [email protected]
    In case you missed the live event, be sure to listen to last week's UPK Customer iSeminar featuring Medtronic. This was the first iSeminar in our quarterly series to showcase UPK Professional (UPK and Knowledge Pathways). Donna Miller and Staci Gilbert gave viewers an inside look at samples of Medtronic's content as they shared their experiences, methodology and best practices for use of the solution. Here are some highlights of the call: • Medtronic initially purchased UPK Professional to support a multi-year, global SAP rollout for 9,000 end users located in 24 countries. • As time went on, they expanded their use of UPK Professional to include several of their other enterprise applications: PeopleSoft, Siebel CRM, Hyperion Financial Management, a number of SAP bolt-ons, Documentum, TrackWise, and many others. • In combination with their Saba LMS, UPK Professional has allowed Medtronic to create, deploy, track and certify consistent end user training for critical transactions and processes across their organization worldwide - essential for a company in a heavily regulated industry. • For key pieces of content or certain end user populations, some Medtronic business units localize/translate the global UPK content. Staci demonstrated examples of their SAP content which has been translated into Japanese. • In the live SAP environment, end users rely on UPK's context sensitive in-application performance support. Medtronic has found this to be very helpful post go-live, giving just-in-time support so end users are confident in a new system or when performing tasks they don't often touch (at quarter or year end). UPK also serves as Medtronic's internal Google. • Medtronic has realized savings on many fronts: reduction in support calls due to in-application performance support, elimination of their training clients, and speedier training (1.5 days rather than 5-7 days) of temporary workers by moving from ILT to a blended solution that includes UPK simulations for eLearning. Thanks again to Donna and Staci for an exceptional presentation. They offered so many great examples for anyone who's looking for ways to get more out of UPK or interested in learning about UPK Professional: Knowledge Pathways. - Karen Rihs, Oracle UPK Outbound Product Management

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  • Microsoft Claims Success Versus Autorun Malware

    Microsoft recently used a post on the Threat Research and Response Blog section of its Malware Protection Center to describe how it is winning the battle against autorun malware. Although there is certainly no shortage of malware in the virtual world Microsoft has plenty of statistics to back its claims and it has displayed them with pride.... DNS Configured Correctly? Test Your Internal DNS With Our Free DNS Advisor Tool From Infoblox.

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  • Transposition - the success story of VB6 migration

    - by Visual WebGui
    Since all of you VB developers in the present or past would probably find it hard to believe that the old VB code can be migrated and modernized into the latest .NET based HTML5 without having to rewrite the application I am feeling I need to write another post on our migration solution. Hopefully, after reading this and the previous post you will be able to understand the different approach of our solution which already helps organizations around the world move away from the constraints of VB6 and...(read more)

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  • Latest AutoVue Podcast - Customer Success at Ringhals/Vattenfall

    - by pam.petropoulos(at)oracle.com
    Ringhals, a Swedish nuclear power plant, part of the Vattenfall Group, produces 20% of the country's electricity and is the largest power station in the Nordic region. Ringhals has standardized on AutoVue for most of their engineering and asset document visualization requirements throughout their plant maintenance, design and engineering operations. This audio interview, hosted by Folia Grace, Oracle Vice President of Application Product Marketing, features Harald Carlsson, Documentation Administrator at Ringhals/Vattenfall. Hear Harald describe how they have cut IT maintenance costs, increased productivity, and improved maintenance operations throughout their facility. Click here to listen to the podcast

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  • Customer Feature - "Test for Success"

    To compete, companies need to deploy their applications sooner, at lower cost, and without service interruption—and the way to do that is through rigorous testing in real-world conditions. Find out how Oracle can ensure bulletproof application quality and help organizations meet their mission-critical operational goals with new testing solutions.

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  • Orlando .NET Code Camp 2012 - total success..

    - by mrad
    Their site is www.orlandocodecamp.comThis year's camp was held at Seminole State College.It was well worth it.. Took a chance at going.. by getting up at 5am and driving from Jax to Sanford for 2+hr..Run into some old friends and bunch of new ones. Coders are not really good at networking.. but they sure did show up.. attendance was solid 500+ geeks and some sessions were standing room only. MVP John Papa had the room packed out on his every session. Really enjoyed great and inspiring WP7 presentations by MVP Atley Hunter from Canada.. And of course the MVP legend Joe Healy was everywhere encouraging and promoting cool stuff, hopefully we'll get him back to present at JaxDUG and/or bring back Microsoft workshops to Jax area.

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  • AutoVue Success at Siemens Energy!

    - by prasenjit.niyogi(at)oracle.com
    Siemens Improves Review and Collaboration with Visually Enabled Engineering Platform Siemens Energy Incorporated offers products, solutions, and services for the entire energy conversion chain--from power generation and transmission to distribution. The organization primarily serves energy utilities and industrial companies. Siemens faced challenges in the form of: Long design review cycles and potential field service delays that stemmed from users' inability to digitally access, view, and collaborate on design documents for energy-related projects stored in SAP High costs and IT administration complexity that was caused by multiple design visualization tools Learn how the customized integration of Oracle's AutoVue with SAP, thanks to Oracle partner Lifecycle Technology, significantly streamlined design review processes, improved productivity, and eliminated paper-based collaboration for the field service technicians and engineers. Read the complete snapshot here

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  • fglrx installation without success

    - by Lucio
    I followed the steps of this guide and it doesn't work. I've entered the following command and I had an output with dependencies error. sudo dpkg -i fglrx*.deb So I tried with gdebi instead, and it works. Now fglrx & fglrx-amdcccle & fglrx-dev are installed. The next step is Generate a new /etc/X11/xorg.conf file, but I can't do this due to the following reason: When I enter sudo aticonfig --initial -f the terminal show me this output: sudo: aticonfig: command not found I've installed the packages correctly or not? What I have to do to fix the problem? NOTE: I've not uninstalled nothing (drivers, config., etc.) before beginning the installation.

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  • Asset and Work Management in Utilities: An Integrated Enterprise Success Story

    - by stephen.slade(at)oracle.com
    Jan 11 '11 Webcast: Utilities are turning to Oracle to deliver an integrated EAM platform that manages all of their assets from fleet to facilities and distribution to generation. Hear from solutions experts and from Sunflower Electric Power Corporation about how an integrated enterprise asset and work management system helped them deliver bottom line results Do you have different work management systems for generation, distribution, and transmission? Fleet maintenance? Facilities? Are you on the latest release of these products? Have you considered your options when the product is no longer supported? Do you struggle with integration and keeping the various systems "in balance"? Do you have trouble retrieving data from these disparate systems and getting an enterprise view of asset and work management operations? Utilities are challenged to better manage information on generation, transmission and distribution assets. Point solutions for Enterprise Asset Management (EAM) and Computerized Maintenance Management Systems (CMMS) are often effective as departmental solutions but have limited ability to deliver an enterprise solution with accessible business intelligence. Date:  January 11, 2011 @ 10am PT/1pm ET EVITE:  http://www.oracle.com/us/dm/h2fy11/63025-wwmk10040611mpp054c003-se-197386.html Register: HERE

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