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  • Top 10 Reasons to Consider Open Source CRM

    <b>eCRM Guide: </b>"CRM solutions are just as reliable and can provide more bang for the buck than traditional proprietary CRM applications. So why should you consider open source CRM for your business? We found 10 good reasons."

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  • PeopleSoft CRM 9.2 Release Value Proposition

    - by Race Bannon
    Oracle's PeopleSoft Customer Relationship Management (CRM) delivers solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria. With PeopleSoft CRM 9.2, organizations will be able to deploy a solution that delivers built-in best practices specific to your industry with a highly configurable, tightly integrated platform, ensuring that solutions will be fast to implement. The result is less configuration, less customization, and less integration. PeopleSoft Customer Relationship Management (CRM) is a world-class solution for organizations of every size and Oracle’s planned product roadmap for PeopleSoft applications is to deliver valuable, needed features for all of an organization’s constituents along three design principles — Simplicity, Productivity, and Lowered Total Cost of Ownership — as well as new application functionality as prioritized by our customers. The upcoming 9.2 release of PeopleSoft Customer Relationship Management focuses on these themes of Simplicity, Productivity, and Lower Total Cost of Ownership while also delivering robust new functionality to help your organization succeed. The recently published PeopleSoft CRM 9.2 Release Value Proposition provides overviews of the new features and enhancements planned for these applications for Release 9.2. This document offers customers a road map intended to help them assess the business benefits of upgrading to the 9.2 release while also helping them plan their IT projects and investments. (Link is to a My Oracle Support page, available to customers and partners.) Oracle continues to deliver enterprise-wide features that enhance our customer ownership experience and helps them run their businesses more efficiently and profitably. With the CRM 9.2 release, we continue to abide by this firm commitment we’ve made to our customers.

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  • Siebel CRM 8.1.1 Solutions

    Listen to George Jacob, Group Vice President, CRM Applications, discuss the new release of Siebel CRM 8.1.1. By empowering end customers and creating a consistent, engaging service experience, businesses are leveraging Siebel CRM 8.1.1 to garner high customer loyalty levels and improve business profitability in this tough economic environment. Tune in today!

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  • ?Siebel CRM??ipad??????????

    - by junko.ishikawa
    ????????CRM?????????Siebel CRM??ipad?????????? ????????? ?REST API????ipad??????????????????????????REST API???iPhone SDK??????Siebel CRM?ipad?????-????????????????? ???????????????????? ????????????????????????????????????????? ???????????????????????????????????????????? ???????????????????

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  • MySQL for Beginners Training-on-Demand First Hand Insight

    - by Antoinette O'Sullivan
    The MySQL for Beginners course is THE course to get you started with MySQL providing you a solid foundation in relational databases using MySQL as a learning tool. Oracle University recently released the Training-on-Demand option for this course.  Ben Krug from the MySQL product team is trying out the MySQL for Beginners Training-on-Demand course and reporting on his experience. You can follow Ben on MySQL Support Blogs. The MySQL for Beginners course is available as: Training-on-Demand: Follow streaming video of instructor delivery and perform hands-on exercises as your own pace. You can start training with 24 hours of purchase. Live-Virtual: Attend a live-instructor led class from your own desk. Hundreds of events on the schedule across timezones. In-Class: Travel to an education center to attend this instructor-led class. Some events on the schedule below:  Location  Date  Delivery Language  Warsaw, Poland  24 September 2012  Polish  Dublin, Ireland  15 October 2012  English  London, United Kingdom  11 September 2012  English  Rome, Italy  5 November 2012  Italian  Hamburg, Germany  3 December 2012  German  Lisbon, Portugal  5 November 2012  European Portugese  Amsterdam, Netherlands  10 December 2012  Dutch  Nieuwegein, Netherlands  18 February 2013  Dutch  Nairobi, Kenya  12 November 2012  English  Barcelona, Spain  5 November 2012  Spanish  Madrid, Spain  8 January 2013  Spanish  Latvia, Riga  12 November 2012  Latvian  Petaling Jaya, Malaysia  22 October 2012  English  Ottawa, Toronto and Montreal Canada  17 December 2012  English  Sao Paulo, Brazil  11 September 2012  Brazilian Portugese  Sao Paulo, Brazil  5 November 2012  Brazilian Portugese  For more information on the Authentic MySQL Curriculum, go to the Oracle University Portal - http://oracle.com/education/mysql

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  • All New MySQL For Beginners Training on Demand Offering

    - by Antoinette O'Sullivan
    Get started on MySQL for Beginners training within 24 hours with the newly released MySQL for Beginners Training on Demand. With Training on Demand, you get: - Trained by top MySQL Instructors - Access to hands-on practice environment - Full classroom content available 24/7 - And no travel expenses to worry about The MySQL for Beginners course covers all the basics and gets you on your way with a solid foundation. This hands-on class covers the fundamentals of SQL and relational databases, using MySQL as a teaching tool. In addition to the Training on Demand option, you have the choice to taking the MySQL for Beginners course as: Live Virtual Training: Live, interactive, online training delivered by MySQL instructor to you anywhere you have an internet connection. 100s of events on the schedule for different timezones. In-Classroom Training: Scheduled events include those listed below:  Location  Date  Delivery Language  Warsaw, Poland  16 July 2012  Polish  Dublin, Ireland 15 October 2012  English  Belfast, Ireland  28 August 2012  English  Rome, Italy  5 November 2012  Italy  Hamburg, Germany  3 December 2012  German  Lisbon, Portugal  5 November 2012  European Portugese  Amsterdam, Netherlands  10 December 2012  Dutch  Nieuwegein, Netherlands  17 September 2012  Dutch  Barcelona, Spain  5 November 2012  Spanish  Riga, Latvia  15 July 2012  Latvian  Petaling Jaya, Malaysia  7 August 2012  English  Ottawa, Canada  7 August 2012  English  Toronto, Canada  7 August 2012  English  Montreal, Canada  7 August 2012  English  Sao Paulo, Brazil  10 July 2012  Brazilan Portugese For more information on any of the MySQL for Beginners training options or to learn more about the Authorized MySQL curriculum go to the Oracle University portal and click on MySQL.

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • Google Play Music Not Adding MP3s On-Demand

    - by J0e3gan
    My recent attempts to add music on-demand to Google Play Music have yielded nothing - no "Processing music..." or "Added __ of __" messages, just nothing. Previously I could add music on-demand; and nothing has changed on the machine from which I successfully added music previously, from which I have tried to add music on-demand recently. What could be hampering my ability to add music on-demand? WHAT I'VE TRIED: Right after I started using GPM, I briefly found that I could not add music (on-demand), but the problem went away after a logout/login. This time a logout/login has not helped. Dragging & dropping or browsing to folders or files to add has made no difference either. Nor has waiting ridiculously long for GPM to show signs of life after adding music on-demand seemed to work. Digging deeper, I read a related Google Play Help article and followed its suggestions... ran the Google Play Music Manager troubleshooter = no errors or warnings double checked my available storage = 8 GB free double checked supported file types = MP3 is still supported (of course) ..., but the problem remains. UPDATE: I found that if I configure GPM to automatically upload music added to specific folders, it strangely does add automatically what it will not add on-demand.

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  • Trace directory not defined error in MS Dynamics CRM 4.0

    - by dmcollie
    I'm getting the following event log entry when I turn on tracing in CRM using the Crm Diagnostics Tool. Any ideas why it's not picking up the correct directory to place the files? CrmTrace encountered a failure creating or opening the file named C:\Program Files\Microsoft Dynamics CRM\Trace\CRM-SERVER-CrmAsyncService-bin-20091106-1.log. (Reporting Process:CrmAsyncService, AppDomain:C:\Program Files\Microsoft Dynamics CRM\Server\bin) TIA.

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  • ArvinMeritor Sees Business Improvement: Uses Oracle Demand Management, Supply Chain Planning and Tra

    - by [email protected]
    As manufacturers begin repositioning for the economic recovery, they are reevaluating their supply chain networks, extending lean into their supply chains and making logistics visibility a priority. ArvinMeritor leveraged Oracle's Demantra, ASCP and Transportation Management applications to: Optimize operations execution by building consensus-driven demand, sales and operations plans Slash transportation costs by rationalizing shippers, optimizing routes and improving delivery performance Demantra for demand management, forecasting, sales and operations planning and global trade management Advanced Supply Chain Planning for material and capacity planning across global distribution and manufacturing facilities based on consensus forecasts, sales orders, production status, purchase orders, and inventory policy recommendations Transportation Management for transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments Oracle hosted an 'open-house/showcase" on March 30th, 2010 atArvinMeritor Global Headquarters 2135 West Maple RoadTroy, MI 48084 

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  • Microsoft launches two new Data Centres for Azure in US to meet growing demand

    - by Gopinath
    In order to meet the growing demand for Windows Azure in US, Microsoft has launched two new data centres in US – East US and West US. With the addition of these two data centres the number of Azure data centres across the globe has grown to 8 and 4 among them are located in US. The two new data centres are providing Computer and Storage resources and few enthusiastic customers already deployed their applications. The other services like SQL Azure and AppFabric will be offered by these data centres in the coming months. The addition of new data centres is a good sign to Microsoft as the customer demand for their Cloud offering is growing. Amazon Web Services is the pioneer in Cloud Computing and they offer wider range of Cloud Services compared to Microsoft. Source: Windows Azure Blog

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  • Recommend a free/cheap CRM system [closed]

    - by Dan Hedley
    I am part of a 4 person volunteer team who manage a small housing development in London. We need a low-cost/no-cost contact management and issue tracking system. Specifically, it needs to be: -Web-based, or easily shared between 4 people working out of their homes -Easy to backup and restore -Decently secure Does anyone have any recommendations? I am reasonably technically literate, so a PHP-based solution running on a cheap hosting package would definitely be a viable option. Many thanks.

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  • CRM 2011 - How to update Marketing List Member Type options to reflect entity display name changes?

    - by jwood
    Is there a way of updating the Option Set options for the Marketing List Member Type to reflect an entity display name change? i.e. if the account entity has been renamed to organisation, is there a supported way of reflecting this in the displayed options? I have been able to achieve this using javascript, but wondered if there was a better way of achieving this? At the moment I am unable to change the descriptions of the current options: Account, Contact or Lead.

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  • Watch ON-Demand Oracle's 4th Annual Primavera Virtual Summit

    - by Melissa Centurio Lopes
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Did you miss Oracle's 4th Annual Primavera Virtual Summit? Or, maybe you attended the virtual event live, but want to re-watch some presentations or download industry-specific assets - well you can! Watch and visit here, on-demand.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} This event is now available On-Demand for your convenience. Feel free to log-in anytime to listen again about: New cloud based PPM solutions presentations. Special Primavera Roadmap presentation- what's new and what's coming. Customer stories highlighting their successes with Primavera Unifier, Oracle Instantis and Primavera P6 Enterprise Project Portfolio Management. And don't forget to visit the Resource Library to check out all the latest product information, whitepapers, and demos which are all available to download and read at your convenience. During your visit to the Virtual Summit ON-Demand, we would appreciate you visiting the Networking Lounge and taking a few minutes to fill out the survey. We would really like to hear what you think. You can also visit the Primavera Website for more information about the newest EPPM solutions and offerings.

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  • "Why We Chose Fusion CRM" by Vikas Bhambri, Managing Partner, The Athene Group

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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