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  • CRM on Demand Marketing (ODM) Training for Partners - Munich - Dec 14-16th, 2011

    - by Richard Lefebvre
    We are pleased to inform you that we will be conducting a CRM on Demand Marketing (ODM) training workshop for EMEA Partners on December 14th - 16th in Munich (Germany). This 2.5-day Instructor lead course will be focusing on preparing Oracle CRM on Demand Practitioners and Clients to implement and operationalize ODM. The course will be consisting of 2 main tracks: Marketing User Product Specialist The course will be limited to 50 participants (with a maximum of 3 attendees per Partner Company). For detailed information and registration link, please refer to the invitation which will be sent shortly to the EMEA CRM on Demand Partners community or contact [email protected]. To join the EMEA CRM on Demand Partners community, follow this link:www.oracle.com/partners/goto/crm-saas-emea

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  • Consumer Electronics Show (CES) Summit:Best Practices in Transforming Channels and Partnerships

    - by charles.knapp
    Expanding consumer demand is driving the entire high technology industry, accompanied by product lifecycles as short as a few months, continued pricing and promotion pressures, and increased globalization. Unifying global channel management, operations, and execution flow will increase efficiency and growth. IT can help, but one must think beyond generic ERP and CRM. Please join Oracle and IBM at the Bellagio Hotel in Las Vegas, Wednesday January 5, 1-7 pm. Learn from IBM, VTech, Plantronics, Cisco, Symantec and Oracle High Tech Product Strategy how to improve:Channel sales, marketing, and operations management - enhance NPI, sales, forecasts, training, promotion planning, execution and settlement Winning the deal - determining the right price for the right deal for the "perfect quote", capturing the order and order management Collaborative and rapid supply chain planning - improve agility, inventory turns, and profits Register now for this FREE event. We hope you'll join us for our Oracle High Technology CES Summit and networking reception with your peers.

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  • Experiences with hosted (off-site) Microsoft Dynamics CRM?

    - by Beau
    We're currently testing Microsoft Dynamics CRM hosted by Fpweb. I've been asked by the lead on the project how we can increase the speed at which CRM pages in IE load. The delay seems reasonable to me for a virtual server located across the country. Has anyone succeeded in speeding things up with aggressive caching (i.e. a WAN accelerator) or by some other means? Do your employees complain about the speed of hosted Dynamics CRM?

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  • Transferring Microsoft CRM data

    - by notCRMguru
    My boss has asked me to transfer data from the current Microsoft CRM 4.0 server to a new one. I myself haven't used CRM at all. I've done some research and come across various ways to import data from different sources. These methods include using CSV files and Data Maps. This seems very cumbersome and unnecessary since the data is already in a CRM. Would someone please direct to some guides for full/partial data transferral from this current CRM to a new one? Thanks

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  • Alternative to MS Dynamics CRM 4.0?

    - by Trondh
    hi, A customer of mine have been testing a trial of MS CRM 4.0 that I installed for them, but they concluded that it might be a bit heavy for them. I promised them to look into other CRM applications that use SQL Server as the backend and preferably has an Outlook plugin so you can do "CRM Stuff" directly from Outlook. If anyone knows about alternatives, I would appreciate it if you leave a link here!

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  • CRM Partner Community Monthly Newsletter

    - by Richard Lefebvre
    Dear CRM Partner, The Oracle EMEA CRM Partner Community Newsletter was broadcasted last Thursday to 2'000 contacts accross EMEA. If you want to be informed about Oracle Programs and Events for CRM partners by receiving this regular newsletter as well as other important communication, please register yourself to the EMEA CRM Community Pages. I look forward to welcome to our Community, Warm regards, Richard Lefebvre - EMEA CRM Partners Program Director

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più 

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  • Neuberger Berman Defines CRM Strategy In Asset Management

    - by michael.seback
    Neuberger Berman Defines Front Office Strategy for the New Firm Neuberger Berman is a majority employee-owned independent asset management firm with a heritage dating back to 1939. It provides a range of investment options, wealth planning services, and advice to meet individual needs. It also offers a broad range of financial capabilities and specializes in developing innovative and customized investment solutions for institutions. ... "The Insight team's analysis was critical to helping us assess the strengths and weaknesses of our Siebel implementation. It helped us to come up with our strategic plan for using customer relationship management and business intelligence capabilities." - Roxana Feldmann, Senior Vice President Technology ...Read more.

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  • Best Practices Generating WebService Proxies for Oracle Sales Cloud (Fusion CRM)

    - by asantaga
    I've recently been building a REST Service wrapper for Oracle Sales Cloud and initially all was going well, however as soon as I added all of my Web Service proxies I started to get weird errors..  My project structure looks like this What I found out was if I only had the InteractionsService & OpportunityService WebService Proxies then all worked ok, but as soon as I added the LocationsService Proxy, I would start to see strange JAXB errors. Example of the error message Exception in thread "main" javax.xml.ws.WebServiceException: Unable to create JAXBContextat com.sun.xml.ws.model.AbstractSEIModelImpl.createJAXBContext(AbstractSEIModelImpl.java:164)at com.sun.xml.ws.model.AbstractSEIModelImpl.postProcess(AbstractSEIModelImpl.java:94)at com.sun.xml.ws.model.RuntimeModeler.buildRuntimeModel(RuntimeModeler.java:281)at com.sun.xml.ws.client.WSServiceDelegate.buildRuntimeModel(WSServiceDelegate.java:762)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate.buildRuntimeModel(WLSProvider.java:982)at com.sun.xml.ws.client.WSServiceDelegate.createSEIPortInfo(WSServiceDelegate.java:746)at com.sun.xml.ws.client.WSServiceDelegate.addSEI(WSServiceDelegate.java:737)at com.sun.xml.ws.client.WSServiceDelegate.getPort(WSServiceDelegate.java:361)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate.internalGetPort(WLSProvider.java:934)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate$PortClientInstanceFactory.createClientInstance(WLSProvider.java:1039)...... Looking further down I see the error message is related to JAXB not being able to find an objectFactory for one of its types Caused by: java.security.PrivilegedActionException: com.sun.xml.bind.v2.runtime.IllegalAnnotationsException: 6 counts of IllegalAnnotationExceptionsThere's no ObjectFactory with an @XmlElementDecl for the element {http://xmlns.oracle.com/apps/crmCommon/activities/activitiesService/}AssigneeRsrcOrgIdthis problem is related to the following location:at protected javax.xml.bind.JAXBElement com.oracle.xmlns.apps.crmcommon.activities.activitiesservice.ActivityAssignee.assigneeRsrcOrgId at com.oracle.xmlns.apps.crmcommon.activities.activitiesservice.ActivityAssignee This is very strange... My first thoughts are that when I generated the WebService Proxy I entered the package name as "oracle.demo.pts.fusionproxy.servicename" and left the generated types as blank. This way all the generated types get put into the same package hierarchy and when deployed they get merged... Sounds resaonable and appears to work but not in this case..  To resolve this I regenerate the proxy but this time setting : Package name : To the name of my package eg. oracle.demo.pts.fusionproxy.interactionsRoot Package for Generated Types :  Package where the types will be generated to, e.g. oracle.demo.pts.fusionproxy.SalesParty.types When I ran the application now, it all works , awesome eh???? Alas no, there is a serious side effect. The problem now is that to help coding I've created a collection of helper classes , these helper classes take parameters which use some of the "generic" datatypes, like FindCriteria. e.g. This wont work any more public static FindCriteria createCustomFindCriteria(FindCriteria pFc,String pAttributes) Here lies a gremlin of a problem.. I cant use this method anymore, this is because the FindCriteria datatype is now being defined two, or more times, in the generated code for my project. If you leave the Root Package for types blank it will get generated to com.oracle.xmlns, and if you populate it then it gets generated to your custom package.. The two datatypes look the same, sound the same (and if this were a duck would sound the same), but THEY ARE NOT THE SAME... Speaking to development, they recommend you should not be entering anything in the Root Packages section, so the mystery thickens why does it work.. Well after spending sometime with some colleagues of mine in development we've identified the issue.. Alas different parts of Oracle Fusion Development have multiple schemas with the same namespace, when the WebService generator generates its classes its not seeing the other schemas properly and not generating the Object Factories correctly...  Thankfully I've found a workaround Solution Overview When generating the proxies leave the Root Package for Generated Types BLANK When you have finished generating your proxies, use the JAXB tool XJC and generate Java classes for all datatypes  Create a project within your JDeveloper11g workspace and import the java classes into this project Final bit.. within the project dependencies ensure that the JAXB/XJC generated classes are "FIRST" in the classpath Solution Details Generate the WebServices SOAP proxies When generating the proxies your generation dialog should look like this Ensure the "unwrap" parameters is selected, if it isn't then that's ok, it simply means when issuing a "get" you need to extract out the Element Generate the JAXB Classes using XJC XJC provides a command line switch called -wsdl, this (although is experimental/beta) , accepts a HTTP WSDL and will generate the relevant classes. You can put these into a single batch/shell script xjc -wsdl https://fusionservername:443/appCmmnCompInteractions/InteractionService?wsdlxjc -wsdl https://fusionservername443/opptyMgmtOpportunities/OpportunityService?wsdl Create Project in JDeveloper to store the XJC "generated" JAXB classes Within the project folder create a filesystem folder called "src" and copy the generated files into this folder. JDeveloper11g should then see the classes and display them, if it doesnt try clicking the "refresh" button In your main project ensure that the JDeveloper XJC project is selected as a dependancy and IMPORTANT make sure it is at the top of the list. This ensures that the classes are at the front of the classpath And voilà.. Hopefully you wont see any JAXB generation errors and you can use common datatypes interchangeably in your project, (e.g. FindCriteria etc)

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  • Unable to add CRM 2011's Organization service as Service Reference to VS project

    - by Scorpion
    I have problem accessing Organization Service when I try to add it as a Service Reference in Visual Studio. However, I can Access the Service in browser. I have tried to add OrganizationData service and there is no issue with that. An Error occurred while attempting to find service at 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. Error Details There was an error downloading 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc/_vti_bin/ListData.svc/$metadata'. The request failed with HTTP status 400: Bad Request. Metadata contains a reference that cannot be resolved: 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. Metadata contains a reference that cannot be resolved: 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. If the service is defined in the current solution, try building the solution and adding the service reference again.

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  • Performing complex query with Dynamics CRM 4.0

    - by dub
    Hi, I have two custom entites, Product and ProductType, linked together in many-to-one relationship. Product has a lookup field to ProductType. I'm trying to write a query to fetch Type1 products with a price over 100, and Type2 products with a price lower than 100. Here's how I would do it in SQL : select * from Product P inner join ProductType T on T.Id = P.TypeId where (T.Code = 'Type1' and P.Price >= 100) or (T.Code = 'Type2' and P.Price < 100) I can't figure out a way to build a QueryExpression to do exactly that. I know I could do it with two queries, but I'd like to minimize roundtrips to the server. Is there a way to perform that query in only one operation ? Thanks!

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  • SaaS?CRM?????????????????????

    - by junko.ishikawa
    ????SaaS?CRM????????????Oracle CRM On Demand R17???????????????????????????????SaaS??????????????? CRM?????????SaaS??????????????????????????????????CRM???????????????????????????????????????????? ??????????????????????????????·???????????? CRM??????????????????????????????????

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  • ???????????CRM???????????????????

    - by junko.ishikawa
    ??????????????????·??????????TRILLIUM????????????????????????????SaaS?CRM?Oracle CRM On Demand?????????????????????????????????? CRM??????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????CRM?????????????????????????CRM??????????????????????????????????????????????????????????

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  • Pricing: Meet or Beat?

    - by charles.knapp
    My home dishwasher started making some really interesting noises. It was time to shop. I heard radio advertisements from two retailers who promised to meet any competitor's price. Then, another retailer promised that their everyday prices beat their competitors. That got me to thinking about the power of pricing and promotions in the marketing mix (product, price, placement, promotions, and people). What is more powerful to say in a competitive market: your company will meet a similar offer, or your company will beat the others? Will you sell more if you meet or if you beat? I found that the retailer who promised to beat the others really had the best everyday pricing. I was close to making a purchase. Then, another retailer had an exclusive promotional sale for long-term customers. Their loyalty promotion beat the best everyday discounter. So, I got the quality and performance I wanted at a tremendous price. So, I have two challenges for marketers. First, where you really have to compete on price as a dominant factor, give people strong reasons to do business with you. If you try to meet other's prices, make the leap to actually beat and not merely meet competitor prices. Second, upgrade your firm's capabilities where needed. Oracle offers a complete range of great CRM capabilities for loyalty management, marketing promotions, and pricing management that will help you to grow your business.

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  • Oracle Makes Social Services More Effective

    - by michael.seback
    By Brendan B. Read, TMCnet.com, April 5, 2010 Oracle Makes Social Services More Effective with New Oracle Social Services Suite Overworked, with too frequently heart-wrenching cases yet cash-strapped, social service agencies now have a new solution that has been expressly designed to help them accomplish more for their clients with the same resources. Oracle's Oracle Social Services Suite provides them with a complete, open and integrated platform for eligibility and case management to simplify eligibility determination increase caseworker efficiency and improve program effectiveness. The Social Services Suite also includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. Here are the Oracle Social Services Suite and Siebel CRM Public Sector 8.2 features and benefits: read the article here.

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  • Customer Centricity: It's Not Easy, But Worth It

    - by tony.berk
    Defining customer centricity is relatively easy: focusing on the customer and their experiences and interactions with your company. Implementing a customer centric strategy is not so easy. We've highlighted customers who have focused on their customers and experienced great success including SJ, the Swedish rail operator, and Vopak, the world's largest provider of conditioned storage facilities for bulk liquids. In this interview with Stuart Lennie, President, Volvo IT, North America and VP, Volvo's Global Sales to Order Solutions Unit, we get the opportunity to learn from another company that is not just talking about the customer, but actually implementing the significant strategic shifts required to become customer centric. Volvo has developed a vision, a strategy and a methodology to keep existing customers by understanding what is important to them. To see other customer success stories, visit Siebel CRM Success. Click here, to learn more about Oracle's CRM products.

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  • Découvrir la nouvelle génération CRM ? Connectez-vous au Customer Concepts TV le 24 april 2012

    - by Kinoa
    Accélérer votre stratégie commerciale  Les entreprises doivent repenser leurs processus de vente, optimiser leur performance, augmenter la productivité des équipes et se concentrer sur les opportunités à plus fort potentiel. Danny Rippon, Oracle CRM Solutions Sales Development Director, souhaite partager avec vous la stratégie gagnante dans cette video : la nouvelle génération de CRM. Vous y trouverez des conseils avisés pour tirer au maximum profit de votre CRM. Rejoignez-nous sur Customer Concepts TV ! Pour en savoir plus, visionnez cette video :

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  • Webcast su Fusion CRM – il primo appuntamento è adesso on demand!

    - by Silvia Valgoi
    Se non hai potuto seguire il webcast su Fusion CRM (in italiano!) o se lo vuoi rivedere, ecco qui il link. Il webcast rappresenta il primo appuntamento dedicato ad approfondire le novità di Fusion CRM, il nuovo standard per gestire Vendite e Marketing e per scoprire in che modo una revisione dei processi commerciali possa garantire produttività del team di vendita ed una efficace integrazione con i processi di marketing. Il prossimo appuntamento è per il 3 luglio sempre alle 12:00. In quell’occasione ci si focalizzerà più su un modulo specifico di Fusion CRM: Oracle Fusion Territory Management che rappresenta la più completa soluzione per la gestiore dei territori e delle aree. Registrati qui. Non perdere l’ultimo appuntamento prima delle vacanze!

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  • What Gets Measured Gets Managed

    - by steve.diamond
    OK, so if I were to claim credit for inventing that expression, I guess I could share the mantle with Al Gore, creator of the Internet. But here's the point: How many of us acquire CRM systems without specifically benchmarking several key performance indicators across sales, marketing and service BEFORE and AFTER deployment of said system? Yes, this may sound obvious and it might provoke the, "Well of course, Diamond!" response, but is YOUR company doing this? Can you define in quantitative terms the delta across multiple parameters? I just trolled the Web site of one of my favorite sales consultancy firms, The Alexander Group. Right on their home page is a brief appeal citing the importance of benchmarking. The corresponding landing page states, "The fact that hundreds of sales executives now track how their sales forces spend time means they attach great value to understanding how much time sellers actually devote to selling." The opportunity is to extend this conversation to benchmarking the success that companies derive from the investment they make in CRM systems, i.e., to the automation side of the equation. To a certain extent, the 'game' is analogous to achieving optimal physical fitness. One may never quite get there, but beyond the 95% threshold of "excellence," she/he may be entering the realm of splitting infinitives. But at the very start, and to quote verbiage from the aforementioned Alexander Group Web page, what gets measured gets managed. And getting to that 95% level along several key indicators would be a high quality problem indeed, don't you think? Yes, this could be a "That's so 90's" conversation, but is it really?

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  • Sorry. Not Much Happened Today!

    - by steve.diamond
    And THAT blog headline is dedicated to Seth Godin, who recently wrote that unlike its print brethren, digital media outlets aren't burdened with having to make their articles long enough to match the number of surrounding ad pages. He states that just because you CAN write more doesn't mean you SHOULD. Well, you don't have to tell me that twice. So to continue my rambling entry today, I'd suggest you read this post by Donal Daly on 10 steps to intelligent Social CRM for Sales. No seriously, read it. It's almost like a Groundswell Cliff Notes for sales people. I particularly love his third point. Of course I haven't "gotten" it yet, but I've got a whole life time, for crying out loud. Seriously, this is a great read and a fast one. And finally, in the department of longer reads, a thanks and shout out to Paul Greenberg for mentioning Oracle's new iPad app for Siebel CRM in his ZDNet blog. Hey, I warned you...not much happened today. Per se!

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  • Oracle CRM On Demand : Oracle héberge les données de ses clients en Europe, son CRM Cloud connaît une très forte croissance

    Oracle héberge son CRM on-line et ses données clients en Europe Oracle CRM On Demand est son application qui connaît la plus forte croissance Oracle annonce que les entreprises européennes ont désormais la possibilité de bénéficier d'Oracle CRM On Demand, son application CRM en SaaS, avec un hébergement sécurisé situé en Europe. Oracle CRM On Demand est une application mise à disposition sous forme de service accessible par Internet, conçue pour améliorer la productivité et l'efficacité des équipes de vente, de service et de marketing pour les organismes du secteur public ou entreprises privées. Les clients qui choisissent Oracle CRM On Demand peuvent maintenant opt...

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  • Training on Demand Certification Packages for DBAs

    - by Antoinette O'Sullivan
    The demand for Database Administrators continues to grow.*Almost two-thirds of IT hiring managers indicate that they highly value certifications in validatingIT skills and expertise.** * Job satisfaction and DBA work growth rate: CNN Money's 2011 Best Jobs in America survey.** Survey among nearly 1,700 respondents by CompTIA, the nonprofit trade association for the IT industry, cited in Certification Magazine, Feb. 14 th., 2012. Get Certified with Training on DemandAre you an experienced Database professional eager to achieve certification?Is time your most precious resource?Then try our new Training On Demand Certification Value Package with 20% discount. These all-in-one packages give you everything you need to get certified with success: Why Training On Demand:  Expert training from Oracle’s top instructors Sophisticated streaming video recording Available for 90 days, 24 hours a day, 7 days a week White boarding and training labs for hands-on experience Start, stop, pause, jump or rewind sections of the course as needed  Oracle University instructor Q&A  A full-text search leads to the right video fragment in a matter of seconds. Watch this demo to see how it works. Additional Certification resources: Benefits of Oracle Certification Database Certification Paths Available Database Certification Exams Getting certified has never been easier!For assistance contact your local Oracle University Service Desk. Many organizations deploy both Oracle Database and MySQL side by side to serve different needs, and as a database professional you can find training courses on both topics at Oracle University! Check out the upcoming Oracle Database 11g training courses and MySQL training courses. Even if you're only managing Oracle Databases at this point of time, getting familiar with MySQL Database will broaden your career path with growing job demand. These Value Packages are also available with the following training formats: In-Class, Live Virtual Class and Self Study: MySQL Database Administration Value Packages Your Savings plus get a FREE Retake  save 5% save 20% save 20% save 20%   In Class Edition Live Virtual Class Edition Self-Study Edition Training On Demand MySQL Database Administrator Certification Value Package View Package View Package View Package View Package MySQL Developer Value Packages Your Savings plus get a FREE Retake  save 5% save 20% save 20% save 20%   In Class Edition Live Virtual Class Edition Self-Study Edition Training On Demand       MySQL Developer Certification Value Package View Package View Package     Oracle Database 10g Value Packages Your Savings plus get a FREE Retake  save 5% save 20% save 20% save 20%   In Class Edition Live Virtual Class Edition Self-Study Edition Training On Demand Oracle Database 10g Administrator Certified Associate Certification Value Package View Package View Package View Package   Oracle Database 10g Administrator Certified Professional Certification Value Package View Package View Package View Package   Oracle Database 11g Value Packages Your Savings plus get a FREE Retake  save 5% save 20% save 20% save 20%   In Class Edition Live Virtual Class Edition Self-Study Edition Training On Demand Oracle Database 11g Administrator Certified Associate Certification Value Package View Package View Package View Package View Package Oracle Database 11g Administrator Certified Professional Certification Value Package View Package View Package View Package View Package Exam Prep Seminar Value Package: Oracle Database Admin 1       View Package Oracle Database 11g Administrator Certified Professional UPGRADE Certification Value Package       View Package Oracle Real Application Clusters 11g and Grid Infrastructure Administraton Certified Expert Certification Value Package       View Package Exam Prep Seminar Value Package: Oracle Database Admin 2        View Package Exam Prep Seminar Value Package: Oracle RAC 11g and Grid Infrastructure Administration       View Package Exam Prep Seminar Value Package: Upgrade Oracle Certified Professional (OCP) to Oracle Database 11g       View Package SQL and PL/SQL Value Packages Your Savings plus get a FREE Retake  save 5% save 20% save 20% save 20%   In Class Edition Live Virtual Class Edition Self-Study Edition Training On Demand Oracle Database Sql Expert Certification Value Package View Package View Package View Package View Package Exam Prep Seminar Value Package: Oracle Database SQL       View Package View our Certification Value Packages Mention this code at the time of booking: E1245 Connect For a full list of MySQL Training courses and events, go to http://oracle.com/education/mysql.

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  • Free Webinar on Improving Your Customer Experience with Integrated Channels

    - by divya.malik
    Join Oracle's Regional VP of CRM On Demand- Justin Shriber, Selling Power Magazine's CEO, Gerhard Gschwandtner and IDC Research's Gerrard Murray in an interesting discussion on how to "Integrate Sales Channels to Maximize Revenue & Improve the Customer Experience". You will learn how to: - Build a unified revenue pipeline to shorten sales cycles - Deliver a personalized customer experience and maximize up-sell opportunities - Align sales across all interaction, including online, in person, and via mobile devices - Improve the quality of each and every customer interaction Don't miss the opportunity and register now

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