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• Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• WebCenter Customer Spotlight: Azul Brazilian Airlines

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAzul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) is the third-largest airline in Brazil serving  42 destinations with a fleet of 49 aircraft and employs 4,500 crew members. The company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns. To this end, Azul implemented Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform. Azul can now complete the Web site content updating process—which used to take approximately 48 hours—in less than five minutes. Company OverviewAzul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) has established itself as the third-largest airline in Brazil, based on a business model that combines low prices with a high level of service. Azul serves 42 destinations with a fleet of 49 aircraft. It operates 350 daily flights with a team of 4,500 crew members. Last year, the company transported 15 million passengers, achieving a 10% share of the Brazilian market, according to the Agência Nacional de Aviação Civil (ANAC, or the National Civil Aviation Agency). Business ChallengesThe company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns. Provide customers with an  innovative Web site with a simple process for purchasing flight tickets Bring dynamism to the Web site’s content updating process to provide autonomy to the airline’s strategic departments, such as marketing and product development Facilitate integration among the site’s different application providers, such as ticket availability and payment process, on which ticket sales depend Solution DeployedAzul worked with the  Oracle partner TQI to implement Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform. Previously, at least three servers and corporate information environments had directed data to the portal. The single Oracle-based platform now facilitates site updates, which are daily and constant. Business Results Gained development freedom in all processes—from implementation to content editing Gathered all of the Web site’s key information onto a single platform, facilitating its daily and constant updating, whereas the information was previously spread among at least three IT environments and had to go through a complex process to be made available online to customers Reduced time needed to update banners and other Web site content from an average of 48 hours to less than five minutes Simplified the flight ticket sales process thanks to tool flexibility that enabled the company to improve Website usability “Oracle WebCenter Sites provides an easy-to-use platform that enables our marketing department to spend less time updating content and more time on innovative activities. Previously, it would take 48 hours to update content on our Web site; now it takes less than five minutes. We have shown the market that we are innovators, enabling customer convenience through an improved flight ticket purchase process.” Kleber Linhares, Information Technology and E-Commerce Director, Azul Linhas Aéreas Brasileiras Additional Information Azul Brazilian Airlines Case Study Oracle WebCenter Sites Oracle WebCenter Sites Satellite Server

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• WebCenter Customer Spotlight: Alberta Agriculture and Rural Developmen

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada The primary business challenge faced by the Alberta Ministry of Agriculture was that of managing the rapid growth of their information.  They needed to incorporate a system that would work across 22 different divisions within the ministry and deliver an improved and more efficient experience for Desktop, Web and Mobile users, while addressing their regulatory compliance needs as part of the Canadian government. The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content and developed a strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. With the implemented solution, Alberta Agriculture and Rural Development  centrally manages over 20 million documents for 22 divisions and agencies and they have improved time required to find records,  reliability of information, improved speed and accuracy of reporting and data security. Company OverviewAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada.  Business ChallengesThe business users were overwhelmed by growth in documents (over 20 million files across 22 divisions and agencies) and it was difficult to find and manage documents and versions. There was a strong need for a personalized easy-to-use, secure and dependable method of managing and consuming content via desktop, Web, and mobile, while improving efficiency and maintaining regulatory compliance by removing the risk of non-uniform approaches to retention and disposition. Solution DeployedAs a first step Alberta Agriculture and Rural Development developed a business case with clear defined business drivers: Reduce time required to find records Locate “lost” records Capture knowledge lost through attrition Increase the ease of retrieval Reduce personal copies Increase reliability of information Improve speed and accuracy of reporting Improve data security The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content. They used an incremental implementation approach aligned with their divisional and agency structure which allowed continuous process improvement. This led to a very strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. Business ResultsAlberta Agriculture and Rural Development achieved impressive business results: Centrally managing over 20 million files for 22 divisions and agencies Federated model to manage documents in SharePoint and other applications Doing records management for both paper and electronic records Reduced time required to find records Increased the ease of retrieval Increased reliability of information Improved speed and accuracy of reporting Improved data security Additional Information Oracle Open World 2012 Presentation Oracle WebCenter Content

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• The Evolution of an Era: Customer Experience in Retail

  - by Michael Hylton

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• New Agile PLM Customer Testimonial Videos on YouTube

  - by Kerrie Foy

  Have you visited the Oracle Agile PLM channel on YouTube recently? There are many new video testimonials, and even an overview of how Oracle Agile PLM helps companies drive powerful corporate performance by maximizing product profitability. Here are a few highlights... Oracle Agile PLM: Proven Results Watch an overview of the transformative success our customers have realized using Oracle Agile PLM applications to take their company to the next level. Alcatel-Lucent Ups Competitive Edge with Oracle Agile PLM and Oracle EBS Brad Magnani of Alcatel-Lucent Enterprise describes how the Oracle Agile PLM and Oracle EBS solutions help speed time to market, eliminate wasted cash, secure data, and ensure product quality, enabling innovation and success. Herbalife: an Oracle Agile PLM Customer Video Filmed at OpenWorld 2010 Listen to Gary Swanson of Herbalife describe how his organization realizes powerful new insight into product information with Agile PLM Business Intelligence (BI). Tyson: an Oracle Agile PLM for Process Customer Video Filmed at OpenWorld 2010, featuring Kim Glenn Tyson: an Oracle Agile PLM for Process Customer Video Filmed at OpenWorld 2010, featuring Amber Woods We are so proud to have two testimonials from Tyson Foods! Tune in to each to see the unique perspectives on Agile PLM for Process at Tyson from different organizational views, demonstrating Oracle's ability to enable enterprise-wide PLM implementations delivering superior results. Take a moment to view these interesting customer testimonials to learn how Oracle Agile PLM applications are helping companies succeed. Subscribe to our YouTube channel today!

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• Learn How to Integrate Social Media into Your Customer Service - December 12 Webcast

  - by Tuula Fai

  Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET). The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support. Here is a brief overview of the webinar: Today's customers reveal an incredible amount of valuable information through social media on a daily basis. How well is your organization able to listen and repond? Join Parature, Verint Systems, KANA, and Oracle in this free webinar and learn how to: Enable collaboration across the enterprise to provide service and support in social media. Enhance loyalty, drive voice of the customer listening, and reduce costs. Intelligently identify, route, and engage directly with your customers through social media. Integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction. Register now to join us for this free web event.  

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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• Customer Experience Management for Retail 2.0 - part 2 / 2

  - by Sanjeev Sharma

  In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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• Entity framework separating entities for product and customer specific implementation

  - by Codecat

  I am designing an application with intention into making it a product line. I would like to extend the functionality across all layers and first struggle is with domain models. For example, core functionality would have entity named Invoice with few standard fields and then customer requirements will add some new fields to it, but I don't want to add to core Invoice class. For every customer I could use customer specific DbContext and injected correct context with dependency injection. Also every customer will get they own deployment public class Product.Domain.Invoice { public int InvoiceId { get; set; } // Other fields } How to approach this problem? Solution 1 does not work since Entity Framework does not allow same simple name classes. public class CustomerA.Domain.Invoice : Product.Domain.Invoice { public User ReviewedBy { get; set; } public DateTime? ReviewedOn { get; set; } } Solution 2 Create separate table and link it to core domain table. Reusing services and controllers could be harder. public class CustomerA.Domain.CustomerAInvoice { public Product.Domain.Invoice Invoice { get; set; } public User ReviewedBy { get; set; } public DateTime? ReviewedOn { get; set; } }

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• 11/28 Thought Leaders Webinar: Marketing Strategies for Great Customer Experiences

  - by Charles Knapp

  With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences? Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we discuss marketing strategies that will help your customers have better experiences with your brand. You'll learn effective strategies for harnessing the power of "big data" to know more and understand your customers better, empowering customers and employees to make every interaction easy and rewarding, and adapting the customer experience to connect and engage effectively with each customer. Our speakers are Melissa Boxer, Vice President of Product Strategy, Oracle Cloud and CX Applications, who is a conference keynote speaker on integrated social marketing and loyalty analytics, and Dean Abbott, CEO of Abbott Analytics, who is a thought leader in commercial predictive analytics. This learning opportunity takes place on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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• Java SecurityException : signer information does not match

  - by Frank

  I recompiled my classes as usual, and suddenly got the following error message, why ? How to fix it ? "java.lang.SecurityException: class "Chinese_English_Dictionary"'s signer information does not match signer information of other classes in the same package at java.lang.ClassLoader.checkCerts(ClassLoader.java:776)

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• Information Extraction Toolkits

  - by MathGladiator

  I'm looking for information extraction libraries where I can have semi structured information that may have either hidden or incomplete data. I want to train some classifiers to pull out content based on the structure. I'm working on building a tool where I can select text in the browser, and it will generate (via some web service call) a classifier that can be used on other documents to pull out text. I'm primarily looking at how the structure of the document can be used to indicate what the content is.

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• Magento set Store Id - customer login - but still logged out

  - by user3564050

  I've got an overridden AccountController in which i set the current store to an other as currently running (example: Customer is in website default and store default, going to login page, click login, my loginPostAction sets the store to id "2" (on website 2) and then executes the parent code loginPostAction. The store is set, of course, but after the login and the redirect to home, the customer is not logged in anymore... Customer-sendlogindata-myaccountcontroller sets store-original account controller logs in without errors (cause $session customer is set)-redirect to home-customer is not logged in anymore... i set the store with Mage::app()-setCurrentStore($id); . And in index.php i've got an extra where the store is set to the right id (2) too and this works... but the customer is not logged in anymore.. is that an issue with the session cause different websites ? I don't want to globally share customer.. each website has his own customers, but every customer has to be able to login on default store. AccountController.php overridden: public $Website_Ids = array( array("code" => "gerstore", "id" => "3", "website" => "ger"), array("code" => "ukstore", "id" => "2", "website" => "uk"), array("code" => "esstore", "id" => "4", "website" => "es"), array("code" => "frstore", "id" => "5", "website" => "fr") ); public function loginPostAction() { $login = $this->getRequest()->get('login'); if(isset($login['username'])) { $found = null; foreach($this->Website_Ids as $WebsiteId) { $customer = Mage::getModel('customer/customer'); $customer->setWebsiteId($WebsiteId['id']); $customer->loadByEmail($login['username']); if(count($customer->getData()) > 0) { $found = $WebsiteId; } } if($found != null && Mage::app()->getStore()->getId() != $found['id']) { /* found, so set currentstore to id */ Mage::app()->setCurrentStore($found['id']); $_SESSION['current_store_b2b'] = $found; } /* not found, doesn't matter cause mage login exception handling */ } parent::loginPostAction(); } Index.php : session_start(); $session = $_SESSION['current_store_b2b']; if($session != null || $session != "") { Mage::app()->setCurrentStore($session['id']); Mage::run($session['code'], 'store'); } else { /* Store or website code */ $mageRunCode = isset($_SERVER['MAGE_RUN_CODE']) ? $_SERVER['MAGE_RUN_CODE'] : ''; /* Run store or run website */ $mageRunType = isset($_SERVER['MAGE_RUN_TYPE']) ? $_SERVER['MAGE_RUN_TYPE'] : 'store'; Mage::run($mageRunCode, $mageRunType); } Whats the matter ? Thanks.

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• Media Information Extractor for Java

  - by eyazici

  I need a media information extraction library (pure Java or JNI wrapper) that can handle common media formats. I primarily use it for video files and I need at least these information: Video length (Runtime) Video bitrate Video framerate Video format and codec Video size (width X height) Audio channels Audio format Audio bitrate and sampling rate There are several libraries and tools around but I couldn't find for Java.

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• this is for oracle apps project module information

  - by nil

  hi to all i m taking about oracle apps project module in project module there was project status inquiry inside that percent complete functionality i want require information what is this functionality and it's update automatically or require run any requites or other please give me information what this function do thanks nil

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• Can’t Miss Webinar: The Nine Cs of Customer Engagement

  - by Christie Flanagan

  In recent years, we’ve seen social media evolve from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value.  Yet, with the onset of social media fatigue, time seems to be running out for businesses to make the most out of this important channel for customer engagement. Attend our upcoming webcast to hear industry analyst R “Ray” Wang of Constellation Research explain how to apply the nine Cs of customer engagement. Hosted by Senior Director of Evangelism for Oracle WebCenter, Christian Finn, this webcast promises a lively discussion where you'll learn: How to overcome social media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement This event is part of our Social Business Thought Leaders Webcast Series featuring industry experts with leading perspectives about how social tools, technology, and the changing workplace are affecting businesses today. You can register for upcoming webcasts or view past webcasts on demand here.

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• Forrester- The Right Customer Experience Strategy

  - by Divya Malik

  I am blogging from a warm, sunny NYC today. We are here, sponsoring and attending Forrester's Customer Experience Forum 2011. Customer Experience Management has been a key area of focus for us in CRM. Our VP of CRM and eCommerce Product Marketing Kirk Mosher will be the first presenter of the Day (Tuesday morning at 7.30 am) with a breakfast session titled "Winning With A Superior Cross-Channel Customer Experience" . We are also showcasing some exciting new demos across our CRM and Commerce product lines in the areas of Integrated Sales and Marketing, Multi-Channel Commerce and Integrated Outlook and Mobile solutions on the demo floor. For those of you who are attending, do stop by, and see the latest in CRM innovations from Oracle, and talk to some experienced sales consultants. You can find more information about Oracle's CRM solutions here.  

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• The Modern Marketer’s Guide to Connected Customer Journeys

  - by Richard Lefebvre

  By Amanda Batista on Thursday, August 14, 2014 in Marketing Efficiency Organizations are striving to deliver consistent experiences but very few feel they are there yet. It’s a simple consideration for marketers, really. Not only does industry data continue to support that customers demand personalized experiences when engaging with brands, but if you think about your own consumer driven shopping experiences, you, too, expect that stellar experience at every touch point. And when you don’t get it, that brand has potentially alienated the experience, as well as their shot at engaging with you in more meaningful ways. Oracle Marketing Cloud partnered with marketingfinder.co.uk to conduct a survey exploring how marketers are adapting to this new age of the customer and the challenges they face. Less than half (40%) of marketers in the study were able to track the customer journey across channels. These findings, as well as other data points showcasing marketers’ challenges, are explored in our latest eBook, “The Modern Marketer's Guide to Connected Customer Journeys.” Read the entire article and order your copy of the full report here

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• Europe's Largest Customer Engagement Conference

  - by Charles Knapp

  What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World will help you better understand, engage and retain your customers. For example, Oracle's Melissa Boxer will deliver a Keynote on "Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences." Sundar Swaminathan will speak on "Powering Rich Cross-Channel Customer Experiences with Next-Gen Loyalty Programs." You'll learn best practices from global thought leaders who are producing real results. Learn more about the Conference.

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• Implementing Oracle Exadata for Oracle Utilities Customer Care And Billing

  - by ACShorten

  In association with our performance team, a new whitepaper has been released for Oracle Utilities Customer Care And Billing that outlines the best practices for using Oracle Exadata with that product. The advice in the whitepaper is based upon certification and performance testing performed by our internal performance teams to assit in sites implementing the database component of Oracle Utilities Customer Care And Billing on an Oracle Exadata platform. It is recommended that the contents of this whitepaper be used alongside existing best practices for the Oracle Exadata platform. The whitepaper is available from My Oracle Support under Implementing Oracle Exadata with Oracle Utilities Customer Care and Billing (Dod Id: 1486886.1)

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• E-commerce for custom orders/customer image upload

  - by ansarob

  We have a client that needs an e-commerce site set up pretty quickly. As I have no experience with e-commerce, I am looking for some guidance. Basically, the two big features we need are: Ability for customer to add info about order (example: the name the customer wants to be put on the customizable product they ordered) Ability for customer to upload photo of product to be customized I hope this makes sense. Right now I am really looking into Shopify, but I can't tell if it does everything we need. I know you can add order notes when checking out, but not sure about image upload (maybe it can be added as an app through the API?).

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• Oracle OpenWorld Update -- Scaling Infrastructure to Meet Business Growth: A Coherence Customer Panel

  - by Ruma Sanyal

  Today being the Monday of OpenWorld is packed with great content and sessions. I have already blogged about the general session by Ajay Patel and the classic Cloud Application Foundation roadmap and strategy session by Mike Lehmann. But we will be remiss if we don’t list the customer panel for Coherence. Come listen to customers spanning a wide variety of industries such as consumer goods, railways, and agricultural biotechnology discuss how Oracle Coherence enables business growth, cost cutting, and improved customer experience. You will learn how Coherence helps scale services cost-effectively, improve performance, and assure service availability in both on-premises and cloud deployments. Each customer will present details of their specific use cases, benefits and war stories of developing, deploying and managing some of the largest data grid deployments in the world. The session will be moderated by Cameron Purdy, VP of Development, and Mr. Coherence himself J For more information about this and other Coherence sessions, review the Coherence Focus on document. Details: Monday, 10/1, 12:15 p.m. - 1:15 p.m., Moscone South Room 309

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• New Solaris 11 Customer Maintenance Lifecycle blog

  - by user12244672

  Hi Folks, On the basis that you can't have too much of a good thing, I've started a 2nd blog, the Solaris11Life blog , to enable me to blog about all aspects of the Solaris 11 Customer Maintenance Lifecycle, including policies, best practices, resource links, clarifications, and anything else which I hope you may find useful. In my first post, I share my Solaris 11 Customer Maintenance Lifecycle presentation, which I gave at Oracle Open World and the recent Deutsche Oracle Anwendergruppe (DOAG) conference. I'll be posting lots more there in the coming week as time allows, including secret handshake stuff on how to interpret IPS FMRI version strings. In future, I'll post any Solaris 11 Customer Maintenance Lifecycle related material on the Solaris11Life blog, http://blogs.oracle.com/Solaris11Life , and any Solaris 10 or below material here on the Patch Corner blog, http://blogs.oracle.com/patch . Best Wishes, Gerry.

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• Packaging a web application for deploying at customer site

  - by chitti

  I want to develop a django webapp that would get deployed at the customer site. The web app would run in a private cloud environment (ESX server here) of the customer. My web app would use a mysql database. The problem is I would not have direct access/control of the webapp. My question is, how to package such a web application with it's database and other entities so that it's easier to upgrade/update the app and it's database in future. Right now the idea I have is that I would provide a vm with the django app and database setup. The customer can just start the vm and he would have the webapp running. What are the other options I should consider?

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• 11/28 Webinar: How Marketers Are Crafting Customer Experiences

  - by Charles Knapp

  According to recent studies by Sirius Decisions and the CEB, 70% of the consumer buying journey is complete before a salesperson becomes involved. Business customers complete 57% of their buying journey without a salesperson. So, what are savvy marketers doing to stay involved in the customer journey?  Marketers are at the epicenter of turning "big data" into insights that are acted upon by the company and customers. Drawing upon social, transactional, and online behavioral insights, marketers are making customer interactions easier and more rewarding. Marketers are personalizing and innovating customer connections across new channels and devices, especially for interactions that span channels. Learn more about three key innovation strategies in an informative webcast sponsored by the Internet Marketing Association, University of California Irvine Extension, and Oracle on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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