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  • What Gets Measured Gets Managed

    - by steve.diamond
    OK, so if I were to claim credit for inventing that expression, I guess I could share the mantle with Al Gore, creator of the Internet. But here's the point: How many of us acquire CRM systems without specifically benchmarking several key performance indicators across sales, marketing and service BEFORE and AFTER deployment of said system? Yes, this may sound obvious and it might provoke the, "Well of course, Diamond!" response, but is YOUR company doing this? Can you define in quantitative terms the delta across multiple parameters? I just trolled the Web site of one of my favorite sales consultancy firms, The Alexander Group. Right on their home page is a brief appeal citing the importance of benchmarking. The corresponding landing page states, "The fact that hundreds of sales executives now track how their sales forces spend time means they attach great value to understanding how much time sellers actually devote to selling." The opportunity is to extend this conversation to benchmarking the success that companies derive from the investment they make in CRM systems, i.e., to the automation side of the equation. To a certain extent, the 'game' is analogous to achieving optimal physical fitness. One may never quite get there, but beyond the 95% threshold of "excellence," she/he may be entering the realm of splitting infinitives. But at the very start, and to quote verbiage from the aforementioned Alexander Group Web page, what gets measured gets managed. And getting to that 95% level along several key indicators would be a high quality problem indeed, don't you think? Yes, this could be a "That's so 90's" conversation, but is it really?

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  • Would You Like It In Green?

    - by steve.diamond
    OK, so admittedly, this is already a TIRED and HACKNEYED term, but it applies here, so please endure the following. If you would like it in green, then yes, "We have an app for that!" In the soon-to-be-introduced next release of Oracle CRM On Demand, organizations gain unprecedented flexibility in their ability to optimize the look and feel of the Oracle CRM On Demand user interface. So if you want it in green, you can have it in green. And on this topic, I must say...our product development team seems to be taking unabashed pleasure in displaying this new color flexibility. Their demos are increasingly displaying a color palette that would make Martha Stewart hurl. And when I offer any feedback in my typically "direct" manner, they respond with, "Well Diamond, we can't show red or blue now, can we? It would just look like...everything else!" Yeah....but....but...I'm wearing a white shirt today, just like the white shirt I wore yesterday. And my wife has a fondness for "Shabby Chic," which is an interior design style deploying mostly white backdrops. Therefore, I guess I'm not the best one to critique. In all seriousness, although we'll be profiling far meatier features in the next release of Oracle CRM On Demand, this is important for organizations that want to match the look and feel of their CRM application to their corporate branding standards. Oh, and Happy St. Patrick's Day.

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  • Is is possible to hide label colors in list view in Mac OS 10.X Finder? I use labels as star ratings

    - by Andrew Swift
    I have modified the first five label names in OS X Lion to be ? through ?????. This way I can easily tag photos etc. in the finder. However, I find that Apple's rendering of the colored bars is horrendously ugly. I'd like to keep the labels (to be able to sort by label) but not see the colors. I know it was possible to change the colors with Label X, but Unsanity has not issued an update for Lion. I don't need to change the colors, just find a way to hide them in the finder.

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  • Mono-LibreOffice System.TypeLoadException

    - by Marco
    In the past I wrote a C# library to work with OpenOffice and this worked fine both in Windows than under Ubuntu with Mono. Part of this library is published here as accepted answer. In these days I discovered that Ubuntu decided to move to LibreOffice, so I tried my library with LibreOffice latest stable release. While under Windows it's working perfectly, under Linux I receive this error: Unhandled Exception: System.TypeLoadException: A type load exception has occurred. [ERROR] FATAL UNHANDLED EXCEPTION: System.TypeLoadException: A type load exception has occurred. Usually Mono tells us which library can't load, so I can install correct package and everything is OK, but in this case I really don't know what's going bad. I'm using Ubuntu oneiric and my library is compiled with Framework 4.0. Under Windows I had to write this into app.config: <?xml version="1.0"?> <configuration> <startup useLegacyV2RuntimeActivationPolicy="true"> <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0,Profile=Client"/> </startup> </configuration> because LibreOffice assemblies uses Framework 2.0 (I think). How can I find the reason of this error to solve it? Thanks UPDATE: Even compiling with Framework 2.0 problem (as expected) is the same. Problem (I think) is that Mono is not finding cli-uno-bridge package (installable on previous Ubuntu releases and now marked as superseded), but I cannot be sure. UPDATE 2: I created a test console application referencing cli-uno dlls on Windows (they are registered in GAC_32 and GAC_MSIL). CONSOLE app static void Main(string[] args) { Console.WriteLine("Starting"); string dir = Path.GetDirectoryName(Assembly.GetExecutingAssembly().Location); string doc = Path.Combine(dir, "Liberatoria siti web.docx"); using (QOpenOffice.OpenOffice oo = new QOpenOffice.OpenOffice()) { if (!oo.Init()) return; oo.Load(doc, true); oo.ExportToPdf(Path.ChangeExtension(doc, ".pdf")); } } LIBRARY: using unoidl.com.sun.star.lang; using unoidl.com.sun.star.uno; using unoidl.com.sun.star.container; using unoidl.com.sun.star.frame; using unoidl.com.sun.star.beans; using unoidl.com.sun.star.view; using unoidl.com.sun.star.document; using System.Collections.Generic; using System.IO; using System; namespace QOpenOffice { class OpenOffice : IDisposable { private XComponentContext context; private XMultiServiceFactory service; private XComponentLoader component; private XComponent doc; public bool Init() { Console.WriteLine("Entering Init()"); try { context = uno.util.Bootstrap.bootstrap(); service = (XMultiServiceFactory)context.getServiceManager(); component = (XComponentLoader)service.createInstance("com.sun.star.frame.Desktop"); XNameContainer filters = (XNameContainer)service.createInstance("com.sun.star.document.FilterFactory"); return true; } catch (System.Exception ex) { Console.WriteLine(ex.Message); if (ex.InnerException != null) Console.WriteLine(ex.InnerException.Message); return false; } } } } but I'm not able to see "Starting" !!! If I comment using(...) on application, I see line on console... so I think it's something wrong in DLL. There I'm not able to see "Entering Init()" message on Init(). Behaviour is the same when LibreOffice is not installed and when it is !!! try..catch block is not executed...

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  • Can I create object names from a text file in Python 2.7?

    - by user560100
    I'm working on a game project. I've created an object, Star(Object). I want to assign the name of the variables, dynamically, from a text file. If I have a text file with: Sol Centauri Vega I want the program to create the Star(Object) with variable names from the text file. I want the process automated, because I'm looking to create hundreds of stars. I could write the code out by hand: Sol = Star(Sol) Centauri = Star(Centauri) Vega = Star(Vega) But isn't there a way to automate this? Essentially, what I eventually want is a tuple with the list of stars, as their own objects. Then, when I am doing game maintenance, I can just iterate over all the objects in the tuple.

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  • Highlighting current and previous stars on mouseover

    - by mpet
    I'm trying to make simple five star rating system using Twitter Bootstrap 3 i jQuery. For now, I'm trying to set .hover() and .mouseout() events using counter by writing this code that doesn't work: var i; for (i = 1; i <= 5; i++) { $('#overall_rating_' + i).hover(function(){ $('#overall_rating_' + i).removeClass("glyphicon-star-empty").addClass("glyphicon-star"); }); $('#overall_rating_' + i).mouseout(function(){ $('#overall_rating_' + i).removeClass("glyphicon-star").addClass("glyphicon-star-empty"); }); } Trying to highlight current and previous stars on mouseover. The code is not complete, it would be accompanied by additional sub-counters, but this part doesn't work for now. Any better methods are welcome. What's broken here?

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  • Why does Raphael's framerate slow down on this code?

    - by Bob
    So I'm just doing a basic orbit simulator using Raphael JS, where I draw one circle as the "star" and another circle as the "planet". It seems to be working just fine, with the one snag that as the simulation continues, its framerate progressively slows down until the orbital motion no longer appears fluid. Here's the code (note: uses jQuery only to initialize the page): $(function() { var paper = Raphael(document.getElementById('canvas'), 640, 480); var star = paper.circle(320, 240, 10); var planet = paper.circle(320, 150, 5); var starVelocity = [0,0]; var planetVelocity = [20.42,0]; var starMass = 3.08e22; var planetMass = 3.303e26; var gravConstant = 1.034e-18; function calculateOrbit() { var accx = 0; var accy = 0; accx = (gravConstant * starMass * ((star.attr('cx') - planet.attr('cx')))) / (Math.pow(circleDistance(), 3)); accy = (gravConstant * starMass * ((star.attr('cy') - planet.attr('cy')))) / (Math.pow(circleDistance(), 3)); planetVelocity[0] += accx; planetVelocity[1] += accy; planet.animate({cx: planet.attr('cx') + planetVelocity[0], cy: planet.attr('cy') + planetVelocity[1]}, 150, calculateOrbit); paper.circle(planet.attr('cx'), planet.attr('cy'), 1); // added to 'trace' orbit } function circleDistance() { return (Math.sqrt(Math.pow(star.attr('cx') - planet.attr('cx'), 2) + Math.pow(star.attr('cy') - planet.attr('cy'), 2))); } calculateOrbit(); }); It doesn't appear, to me anyway, that any part of that code would cause the animation to gradually slow down to a crawl, so any help solving the problem will be appreciated!

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  • What is the release date for Rakudo Star (perl6)?

    - by kbenson
    If a specific release date is not available (as I suspect it is not), can you provide resources for tracking how close it is to the desired feature set that allows release. I'm not necessarily asking for a percentage gauge, or X of Y features completed list. A list of bugs marked in whichever section of the perl RT instance that's tracking Rakudo bugs would meet my criteria, even more so if the list is dynamic (I.e. it's a list of bugs tagged in some manner, not a static list of ticket numbers). If there are only a few planned features left to be finished/tested before it's considered ready for final testing, listing those would also be sufficient.

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  • Android XML. What is the purpose of the star in the ID string?

    - by alex2k8
    In some sources I see such declarations <item android:id="@+id/menu_display_groups" android:icon="@*android:drawable/ic_menu_allfriends" android:title="@string/menu_displayGroup" /> Notice the * @*android: It seems to give access to internal resources. But would like to know for sure. Also curious, if it is safe to build application with such declarations using Android 2.2 SDK, and run it on 1.5.

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  • How to fix "BASIC runtime error 1; Type: com.sun.star.uno.Runtime Exception, Message: Toolbar do not exist " error in Libreoffice calc, Ubuntu 12.04

    - by PDeb
    I get the following error while openning a .xls file in Libreoffice Calc, Ubuntu 12.04 [LibreOffice 3.5.5.2; Build ID: 350m 1 (Build:2)] To overcome this I checked the LibreOffice Security Level to Low under Macro Security (from Tools---- Options--- Security tab. Then I went ahead intalling java by running the following commands from the terminal window (with some tips from various forums) sudo add-apt-repository ppa:libreoffice/ppa sudo apt-get update sudo apt-get install libreoffice libreoffice-java-common libreoffice-math libreoffice-gnome libreoffice-java-common Still I got the BASIC runtime error (as in the title), even after clicking Tools---- Options ---- Java and checking the 'Use a Java runtime environment option' and then clicking on 'Sun Microsystems Inc' under listed JRE environments installed. Even I ran the following commands to install latest Java run time environments from terminal window sudo apt-get install openjdk-7-jre icedtea-7-plugin But still I get the same Basicruntime error (details as in the title bar). This particular file opens perfectly in Microsoft Excel 2007, in Win XP Professional.

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  • Desktop Fun: Sci-Fi Icons Packs Series 2

    - by Asian Angel
    If you loved our first sci-fi icon packs collection then get ready for more icon goodness with the selection in our second sci-fi series. Sneak Preview As always we have an example desktop full of icon goodness to share with you. Here you can see a Star Trek themed desktop using the “Borg-green” set shown below. Note: Wallpaper can be found here. Our new desktop icons up close… Borg-green *.png format only Download Trek Insignia *.ico format only Download Star Trek Elite Force X *.ico format only Download Starships X *.ico format only Download If I Were A Thief In The 24th Century 1.0 *.ico format only Download Star Wars: Attack of the Clones *.ico format only Download BSG: Frakking Toasters *.ico format only Download Doctor Who *.ico format only Download TRON *.ico format only Download Alien vs Predator Icons *.ico and .png format Download 2001: A Space Odyssey 1.0 *.ico format only Download To the Moon *.ico format only, also has bonus set of wallpapers included! This is what the bonus wallpaper looks like…it comes in the following sizes: 1024*768, 1280*854, 1280*1024, 1440*900, 1600*1200, & 1920*1200. Download Space Icons *.ico and .png format Download Matrix Documentations *.ico format only Download Matrix Rebooted *.ico format only Download If you loved this collection of sci-fi icons then head on over to see our first sci-fi series here. Also, be certain to visit our new Desktop Fun section for more customization goodness! Similar Articles Productive Geek Tips Desktop Customization: Sci-Fi Icon PacksRestore Missing Desktop Icons in Windows 7 or VistaDesktop Fun: Adventure Icon PacksDesktop Fun: Star Trek WallpapersCreate a Keyboard Shortcut to Access Hidden Desktop Icons and Files TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow Combine MP3 Files Easily QuicklyCode Provides Cheatsheets & Other Programming Stuff

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  • Rock Stars and now OPN All-Stars? Bring it.

    - by sandra.haan
    We are talking everything OPN All-Star - from home-court advantage to taking too many shots across a wide variety of industries, skill sets, focus areas, broad solution sets, applications and technologies. As a Platinum Partner, Intelenex levels of quality specialization range from ERP/EBS, CRM, AIA to Hyperion. Slam dunk! This is what gives Intelenex a well deserved star studded "baller" celebrity status like the LA Lakers very own Kobe Bryant. While Intelenex has been busy multi-specializing and taking names, Tyler Prince, group vp, North America Sales tells us a little bit about the value OPN's overall strategy brings to the table. This exclusive partnership allows OPN Specialized partners to provide customers with a solution that helps them adapt swiftly to new expansion conditions and changes. Namely, partners can pick an area to focus and can leverage that focus and competency to differentiate from the competition. You will be so HOT on the OPN court the Miami Heat will have nothing on you. Watch out, Lebron. Additionally, this specialization in products or set of products is recognized by the entire Oracle sales force, which is vital to all partners, but most importantly your end-customers. You will be so stylishly famous your cheerleader squad will not be able to steal the spotlight from you. Are you really All-Star worthy this season? Jump in and join Tyler's halftime report on OPN's All-Star program in this VAR Guy FastChat video to find out: Now that's what we call some March Madness - Good selling, The OPN Communications Team

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  • Is there a media/music player program that has a "biased" shuffle?

    - by Joel Coehoorn
    I know in iTunes and a few other apps you can get playlists for just "highly rated" songs, but that's not quite what I want. I want to hear the lower-rated stuff, too. If I didn't like the song at some level it wouldn't be in my library in the first place, and so even a one-star song is worth the occasional listen. However, I do want to hear five-star songs a lot more often than one-star songs, even though I think I have a lot more one-star songs in my music library. So does anyone know of media player software of plugin (preferrable free) that has a shuffle mode that is biased towards songs that are rated higher, without completely excluding those that are rated lower? Right now I prefer windows media player, so a plugin for that would be ideal, but I'm not married to media player, either. Any music software that will do this would be worth some attention.

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  • Building a Data Warehouse

    - by Paul
    I've seen tutorials articles and posts on how to build datawarehouses with star and snowflakes schemas, denormalization of OLTP databases fact and dimension tables and so on. Also seen comments like: Star schemas are for datamarts, at best. There is absolutely no way a true enterprise data warehouse could be represented in a star schema, or snowflake either. I want to create a database that will server for reporting services and maybe (if that isn't enough) install analisys services and extract reports and data from cubes. My question was : Is it really necesarry to redesign my current database and follow the star/snowflake schemas with fact and dimension tables ? Thank you

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  • The Inside View on InsideView

    - by steve.diamond
    Call me a mooch. One of my favorite things about the Sales 2.0 conference held in San Francisco a couple of weeks ago was the venue (Four Seasons Hotel) and the food. But higher on the list was the quality of companies and people who attended. Our peer and 2.0 impresario Ken Pulverman used his trusty new Kodak Zi8 to capture a medley of elevator pitches from vendors who exhibited at the conference. We had many "FOOCROD" in attendance (Friends of Oracle CRM On Demand). And we love our friends. But we particularly liked this pitch from Tom Gwynn of InsideView, showcasing the value proposition of SalesView combined with Oracle CRM On Demand.

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  • They Wrote The Book On It

    - by steve.diamond
    First of all, an apology to you all for my not posting this yesterday, when I should have. For those of you bloggers out there, you know the difference between "Save" and "Preview." But I temporarily forgot it. Nevertheless, while I'm not impressed with this mishap, I'm blown away by the initiative three of my colleagues have taken. Jeff Saenger, Tim Koehler, and Louis Peters, recently wrote a book, "Oracle CRM On Demand Deployment Guide." Not only that, they got this book PUBLISHED. These guys know their stuff. They have worked in the CRM industry for many years. And trust me, they command a lot of respect inside this organization. In the words of Louis Peters (who posted this verbiage yesterday on LinkedIn), "We've assembled all the best practices and lessons learned over the past six years working with CRM On Demand. The book covers a range of topics - working with SaaS-based applications, planning and executing a successful rollout, designing elegant and high-performing applications, and working effectively with Oracle. We even included several sample designs based on successful real-world deployments. Our main target audience is the CRM On Demand project team - sponsors, project managers, administrators, developers - really anyone planning, implementing or maintaining the application." Now these guys don't know it, but I'll be interviewing one of them and including audio excerpts of that conversation right here next Wednesday. In the meantime, if you want to learn more about successful CRM deployments in general, and working with Oracle CRM On Demand in particular, you should check out this book.

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  • Gimme Gimme Gimme!

    - by steve.diamond
    Today is my birthday. And you know, there used to be a time when I dreaded birthdays. But now, as I reach my 37th year (that's my Polar Body Test age), I'm re-learning to really really appreciate being here. Now, what the heck does any of this have to do with CRM or this blog? Easy! Here is the present I would like from you. 1) Please tell us how we're doing on this blog. Do you like what you're seeing? Do you NOT like what you're seeing? Why? What types of topics would you like to see more or less of from us? Do you think we're running too much of an Oracle infomercial here? Conversely, would you like us to spend more time focusing on Oracle solutions? If so, which ones are of most interest to you? 2) Let's assume you DO like what you're seeing and reading here. Please tell a friend. Pass it on. You can write a comment below or submit a comment on our Facebook Fan page (http://facebook.com/oraclecrm). If you're an Oracle employee, please simply send me an email. And if you work here at HQ, bring me some key lime pie. And last but not least, thank you!

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  • Know Your Audience, And/Or Your Customer

    - by steve.diamond
    Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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  • Failure Sucks, But Does It Have To?

    - by steve.diamond
    Hey Folks--It's "elephant in the room" time. Imagine a representative from a CRM VENDOR discussing CRM FAILURES. Well. I recently saw this blog post from Michael Krigsman on "six ways CRM projects go wrong." Now, I know this may come off defensive, but my comments apply to ALL CRM vendors, not just Oracle. As I perused the list, I couldn't find any failures related to technology. They all seemed related to people or process. Now, this isn't about finger pointing, or impugning customers. I love customers! And when they fail, WE fail. Although I sit in the cheap seats, i.e., I haven't funded any multi-million dollar CRM initiatives lately, I kept wondering how to convert the perception of failure as something that ends and is never to be mentioned again (see Michael's reason #4), to something that one learns from and builds upon. So to continue my tradition of speaking in platitudes, let me propose the following three tenets: 1) Try and get ahead of your failures while they're very very small. 2) Immediately assess what you can learn from those failures. 3) With more than 15 years of CRM deployments, seek out those vendors that have a track record both in learning from "misses" and in supporting MANY THOUSANDS of CRM successes at companies of all types and sizes. Now let me digress briefly with an unpleasant (for me, anyway) analogy. I really don't like flying. Call it 'fear of dying' or 'fear of no control.' Whatever! I've spoken with quite a few commercial pilots over the years, and they reassure me that there are multiple failures on most every flight. We as passengers just don't know about them. Most of them are too miniscule to make a difference, and most of them are "caught" before they become LARGER failures. It's typically the mid-sized to colossal failures we hear about, and a significant percentage of those are due to human error. What's the point? I'd propose that organizations consider the topic of FAILURE in five grades. On one end, FAILURE Grade 1 is a minor/miniscule failure. On the other end, FAILURE Grade 5 is a colossal failure A Grade 1 CRM FAILURE could be that a particular interim milestone was missed. Why? What can we learn from that? How can we prevent that from happening as we proceed through the project? Individual organizations will need to define their own Grade 2 and Grade 3 failures. The opportunity is to keep those Grade 3 failures from escalating any further. Because honestly, a GRADE 5 failure may not be recoverable. It could result in a project being pulled, countless amounts of hours and dollars lost, and jobs lost. We don't want to go there. In closing, I want to thank Michael for opening my eyes up to the world of "color," versus thinking of failure as both "black and white" and a dead end road that organizations can't learn from and avoid discussing like the plague.

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  • Do You Want "Normal?" Good luck!

    - by steve.diamond
    Much has been written about "The New Normal." One thing is for sure: whatever THAT is, economically speaking we won't be experiencing it anytime soon. Sure, we're well beyond the "no floor" perception of 18 months ago--which is certainly comforting, but ask any senior executive and they'll tell you of the constant rigor necessary to continually adapt to an ever-changing macro environment. This brings me to a suggestion that you tune in to a Deloitte Webinar titled, "The New Normal: Embrace Complexity or Seek to Simplify." It features the perspectives on this very topic of Jessica Blume, a principal at Deloitte; and Kirk Mosher, VP of CRM Marketing at Oracle.

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • 'Installing breakpad exception handler for appid(steam)' while trying to run Steam

    - by Star Diamond
    I installed steam for ubuntu , so I tried to launch it and i get this : ~$ steam Installing breakpad exception handler for appid(steam)/version(1352224866_client) ~$ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 12.10 Release: 12.10 Codename: quantal ~$ lspci | grep VGA 00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) 01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Whistler XT [AMD Radeon HD 6700M Series] (rev ff) What is the problem and how to fix it?

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