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• Web server with static IP from cable provider

  - by Dmitri

  I have a subscription to 5 static IP addresses. I want to run a web server from behind a router. My network config is as follows: Server's local address is 10.1.10.2, has IIS running on it, port 80 and 443 (IIS is not my fault, had to be done) the server's ip address is static, the subnet mask is 255.255.255.0, gateway is 10.1.10.1, which is the local address of the cable modem / router / gateway thingy. All looks to be in textbook order as far as the LAN goes. I can get to anything on my LAN from any computer on my LAN, whether they have static IP or get it through DHCP from the cable modem/router thingy. however, I have no internet access form any of my LAN computers. I called Comcast tech support and they say they can connect to my modem/router just fine and can actually use it to ping any computer on the internet or any computer on my LAN from the router/modem (i checked, myself, this is in fact the case). However, nothing on my LAN has internet connectivity. I tried pinging the DNS servers, nothing. I tried directly typing in web sites' IP addresses, nothing, so doesn't seem to be a DNS issue. Any Ideas? What malfunction of a router could be causing such weird behavior? nay ideas or educated guesses are very much appreciated.

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• Basic IP address structure

  - by dannymcc

  We currently have a few servers, around 30-40 workstations and 16 phones. Each device has a static IP address. As an example the standard settings for a new workstation is; IP: 192.168.1.XXX Subnet: 255.255.255.0 Gateway: 192.168.1.99 DNS: 192.168.1.50 As I am slowly exploring new server OS's and virtualisation etc. I am getting close to wanting a wider range of IP addresses. What I would like to do is seperate the devices by IP as follows: Servers 192.168.1.XXX Workstations 192.168.2.XXX Printers 192.168.3.XXX Phones 192.168.4.XXX VM's 192.168.5.XXX Is this a bad idea, or is this a common way of doing things? My biggest concern is the phones and subnet masks. The phones are managed by our provider although I have access to the server that runs them. Would I need to change the subnet mask to 255.255.0.0 on all devices? Or only those that change? For example, the phones don't need to connect to any other devices other than other phones and the phone server. So if I have the phones on 192.168.1.XXX with a subnet mask of 255.255.255.0 and then moved everything I had complete ownership/control of to 192.168.X.XXX with a new subnet mask of 255.255.0.0. Would that work?

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• Where to place Nginx IP blacklist config file?

  - by ProfessionalAmateur

  I have an Nginx web server hosting two sites. I created a blockips.conf file to blacklist IP addresses that are constantly probing the server and included this file in the nginx.conf file. However in my access logs for the sites I still see these IP addresses showing up. Do I need to include the black list in each site's conf instead of the global conf for Nginx? Here is my nginx.conf user nginx; worker_processes 1; error_log /var/log/nginx/error.log warn; pid /var/run/nginx.pid; events { worker_connections 1024; } http { include /etc/nginx/mime.types; default_type application/octet-stream; log_format main '$remote_addr - $remote_user [$time_local] "$request" ' '$status $body_bytes_sent "$http_referer" ' '"$http_user_agent" "$http_x_forwarded_for"'; access_log /var/log/nginx/access.log main; sendfile on; keepalive_timeout 65; include /etc/nginx/conf.d/*.conf; # Load virtual host configuration files. include /etc/nginx/sites-enabled/*; # BLOCK SPAMMERS IP ADDRESSES include /etc/nginx/conf.d/blockips.conf; } blockips.conf deny 58.218.199.250; access.log still shows this IP address. 58.218.199.250 - - [27/Sep/2012:06:41:03 -0600] "GET http://59.53.91.9/proxy/judge.php HTTP/1.1" 403 570 "-" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)" "-" What am I doing incorrectly?

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• Finding ALL currently used IP addresses of Website

  - by Patrick R

  What steps would you take to discover all (or close to all) IP addresses that are currently used by a website? How would you be as exhaustive as possible without calling a website admin and asking for the list of IP addresses? ;) nslookup works but will vary based on dns server queried. whois is another good tool. Dig, not bad. Let's use Facebook for example. I'm blocking that site for the majority our our company's users, but some are approved for "research". I can not easily use OpenDNS because we all appear to come from the same request IP address. I could change that but don't want to add more vlans than I already have. I also could use block something like regex facebook1 "facebook\.com" (I'm running a cisco firewall) but that's pretty easy to sidestep. All that being said, I'm asking about specifically about finding ip addresses for a domain and not for other methods that I can block a domain name.

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• Why can't I renew my dynamic IP address?

  - by qwerty

  So, I'm going to explain this from the start. I've started a project with a friend of mine which includes a webspider, that crawls through all pages on a site and stores them in a DB. Since I've never done this before, I didn't think about the amount of requests I was actually sending to the site, and after a day or two I finally got my IP blocked. I need to be able to visit that site as it's very important to me. Not only for my project, but for other reasons too. (and if I'm able to renew my IP I'm going to set a delay on the crawler so I don't get blocked & DDOS the site) I have a dynamic IP address, at least that's what my router settings say. I've tried ipconfig /flushdns, ipconfig /release, restart computer. No result. I end up with the same IP address. I've also tried renewing it from the router, however, I think it uses the same method which isn't working. Is it possible that site has blocked my mac address? Can a site even access my mac address?

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• Vyatta internet connection + hosted site on same IP

  - by boburob

  Having a small issue setting up a vyatta. The company internet and two different websites are both on the same IP. Server 1 - Has websites hosted on ports 1000 and 3000 and also has a proxy server installed to provide internet connection to the domain Server 2 - Has a website hosted on ports 80 and 433 The vyatta is correctly natting the appropriate traffic to each server, and allowing the proxy to get internet traffic, however I have a problem getting to the websites hosted on these two servers inside the domain. I believe the problem is that the HTTP request is being sent with an IP, eg: 12.34.56.78. The request will reach the website and the server will attempt to send the request back to the IP, however this is the IP of the Vyatta, so it has nowhere else to go. I thought the solution would be something like this: rule 50 { destination { address 12.34.56.78 port 1000 } inbound-interface eth1 inside-address { address 10.19.2.3 } protocol tcp type destination } But this doesnt seem to do it! UPDATE I changed the rules to the following: rule 50 { destination { address 12.34.56.78 port 443 } outbound-interface eth1 protocol tcp source { address 10.19.2.3 } type masquerade } rule 51 { destination { address 12.34.56.78 port 443 } inbound-interface eth1 inside-address { address 10.19.2.2 } protocol tcp type destination } I am now seeing traffic going between the two with Wireshark, but the website will still fail to load.

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• centos 6.3 kvm external ip forwarding to guests

  - by user1111702

  I have a centos 6.3 server with kvm installed. The server has 4 external ips and one NIC. 176.9.xxx.xx1 176.9.xxx.xx2 176.9.xxx.xx3 176.9.xxx.xx4 I use the following configuration ifcfg-eth0 as slave to ifcfg-br0 the configuration in ifcfg-eth0 is DEVICE=eth0 ONBOOT=yes BRIDGE=br0 HWADDR=14:da:e9:b3:8b:99 and in the ifcfg-br0 DEVICE=br0 TYPE=Bridge BOOTPROTO=static BROADCAST=176.9.xxx.xxx IPADDR=176.9.xxx.xx1 NETMASK=255.255.255.0 SCOPE="peer 176.9.xxx.xxx" and I have 3 more aliases for br0 , br0:1 to get the trafic from the second external ip DEVICE=br0:1 IPADDR=176.9.xxx.xx2 NETMASK=255.255.255.248 ONBOOT=yes br0:2 to get the trafic from the third external ip DEVICE=br0:1 IPADDR=176.9.xxx.xx3 NETMASK=255.255.255.248 ONBOOT=yes br0:3 to get the trafic from the second external ip DEVICE=br0:1 IPADDR=176.9.xxx.xx4 NETMASK=255.255.255.248 ONBOOT=yes The above settings work fine and I recieve the trafic from all the external ips. My problem is that I want to pass the trafic from external ip to specific virtual guest on my server. ie trafic that comes from 176.9.xxx.xxx2 must pass to virtual machine 1 176.9.xxx.xxx3 must pass to virtual machine 2 176.9.xxx.xxx4 must pass to virtual machine 3 Can you please help me how to achieve this ? What are the settings on the host and what should I do to the guests. Thank you in advance

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• Tunneling a public IP to a remote machine

  - by Jim Paris

  I have a Linux server A with a block of 5 public IP addresses, 8.8.8.122/29. Currently, 8.8.8.122 is assigned to eth0, and 8.8.8.123 is assigned to eth0:1. I have another Linux machine B in a remote location, behind NAT. I would like to set up an tunnel between the two so that B can use the IP address 8.8.8.123 as its primary IP address. OpenVPN is probably the answer, but I can't quite figure out how to set things up (topology subnet or topology p2p might be appropriate. Or should I be using Ethernet bridging?). Security and encryption is not a big concern at this point, so GRE would be fine too -- machine B will be coming from a known IP address and can be authenticated based on that. How can I do this? Can anyone suggest an OpenVPN config, or some other approach, that could work in this situation? Ideally, it would also be able to handle multiple clients (e.g. share all four of spare IPs with other machines), without letting those clients use IPs to which they are not entitled.

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• Server 2003 R2 - II6- granting access to website via IP with subnet range

  - by John

  We are trying to allow for a client to connect to our website. By default we are Denying all access except for those with the specified IPs we have configured to run, everything before has just been a single IP address. However now we must implement a range of IPs and rather than input thousands of records we want to use the group of computer options in the Grant Access page. However we have it configured to work off of the IP 72.21.192.0 with a subnet mask of 255.255.224.0 They are unable to connect. Looking over our IIS logs they are receiving a 302 error which is the same behavior anyone should get whom is unauthorized to view the page in question. The IP address coming in is 72.21.217.2, so it should be well within the rage of acceptable IP addresses. I'm at a loss as everything I look up tells me to do what we are doing. So any insight would be appreciated. Especially because I'm a software guy not hardware. Thanks!

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• Setup shared internet connection on virtualbox with fixed IP

  - by Tom

  I am a web developer and until recently I have been using ubuntu as my OS. For many reasons, I have switched back to windows. I still want to keep my server on linux platform, so I setup my local server as a virtual machine. Everything works great, but i have a little struggle with the networking. Since I am working in different places and going around clients, I connect to all sorts of network with different settings. That means the possible IP range is very dynamic which causes issues when I work on my local server. At the moment I have a dynamic IP on my host and static IP on my guest. That way I can access the server from my host (by adding record to hosts file). I also have internet connection on the guest. But once i change networks, it does not work (assuming the network has different configuration). My question is, how to setup host-guest networking, so no matter what network I connect to, I can keep my static IP on guest, which is registered in hosts file on my host so I can access the webserver and also I will have internet connection on the guest? Hope it make sense. Thank you

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• Upgrading to Oracle Enterprise Manager 12c Release 2: Top Tips One Must Know

  - by AnkurGupta

  Recently Oracle announced incremental release of Enterprise Manager 12c called Enterprise Manager 12c Release 2 (EM12c R2) which includes several new exciting features (Press announcement). Right before the official release, we upgraded an internal production site from EM 12c R1 to EM 12c R2 and had an extremely pleasant experience. Let me share few key takeaways as well as few tips from this upgrade exercise. I - Why Should You Upgrade To Enterprise Manager 12c Release 2 While an upgrade is usually recommended primarily to take benefit of the latest features (which is valid for this upgrade as well), I found several other compelling reasons purely from deployment perspective. Standardize your EM deployment:  Enterprise Manager comprises of several different components (OMS, agents, plug-ins, etc) and it might be possible that these are at varied patch levels in your environment. For instance, in case of an environment containing Bundle Patch 1 (customer announcement), there is a good chance that you may not have all the components up-to-date. There are two possible reasons. Bundle Patch 1 involved patching different components (OMS, agents, plug-ins) with multiple one-off patches which may not have been applied to all components yet. Bundle Patch 1 for different platforms were not released together. Which means you may not have got the chance to patch all the components on different platforms. Note: BP1 patches are not mandatory to upgrade to EM12c R2 release EM 12c R2 provides an excellent opportunity to standardize your Cloud Control environment (OMS, repository and agents) and plug-ins to latest versions in single shot. All platform releases are made available simultaneously: For the very first time in the history of EM release, all the platforms were released on day one itself, which means you do not need to wait for platform specific binaries for EM OMS or Agent to perform install or upgrades in a heterogeneous environment. Highly refined and automated process – Upgrade process is by far the smoothest and the cleanest as compared to previous releases of Enterprise manager. Following are the ones that stand out. Automatic Plug-in management – Plug-in upgrade along with new plug-in deployment is supported in upgrade installer wizard which means bulk of the updates to OMS and repository can be done in the same workflow. Saves time and minimizes user inputs. Plug-in Upgrade or Migrate Auto Update: While doing the OMS and repository upgrade, you can use Auto Update screen in Oracle Universal Installer to check for any updates/patches. That will help you to avoid the know issues and will make sure that your upgrade is successful. Allows mass upgrade of EM Agents – A new dedicated menu has been added in the EM console for agent upgrade. Agent upgrade workflow is extremely simple that requires agent name as the only input. ADM / JVMD Manager/Agent upgrade – complete process is supported via UI screens. EM12c R2 Upgrade Guide is much simpler to follow as compared to those for earlier releases. This is attributed to the simpler upgrade process. Robust and Performing Platform: EM12c R2 release not only includes several new features, but also provides a more stable platform which incorporates several fixes and enhancements in the Enterprise Manager framework. II - Few Tips To Remember In my last post (blog link) I shared few tips and tricks from my experience applying the Bundle Patch. Recently I upgraded the same site to EM 12c R2 and found few points that you must take note of, while planning this upgrade. The tips below are also applicable to EM 12c R1 environments that do not have Bundle Patch 1 patches applied. Verify the monitored application certification – Specific targets like E-Business Suite have not yet been certified as managed target in EM 12c R2. Therefore make sure to recheck the Enterprise Manager certification Matrix on My Oracle Support before planning the upgrade. Plan downtime – Because EM 12c R2 is an incremental release of EM 12c, for EM 12c R1 to EM 12c R2 upgrade supports only 1-system upgrade approach, which mean there will be downtime. OMS name change after upgrade – In case of multi OMS environments, additional OMS is renamed after upgrade, which has few implications when you upgrade JVMD and ADP agents on OMS. This is well documented in upgrade guide but make sure you read through all the notes. Upgrading BI Publisher– EM12c R2 is certified with BI Publisher 11.1.1.6.0 only. Therefore in case you are using EM 12c R1 which is integrated with BI Publisher 11.1.1.5.0, you must upgrade the BI Publisher to 11.1.1.6.0. Follow the steps from Advanced Installation and Configuration Guide here. Perform Post upgrade Tasks – Make sure to perform post upgrade steps mentioned in documentation here. These include critical changes that must be done right after upgrade to get the right configuration. For instance Database plug-in should be upgraded to Revision 3 (12.1.0.2.0 [u120804]). Delete old OMS Home – EM12c R1 to EM12c R2 is an out of place upgrade, which means it creates a new oracle home for OMS, plug-ins, etc. Therefore please ensure that You have sufficient extra space for new OMS before starting the upgrade process. You clean up the old OMS home after the upgrade process. Steps are available here. DO NOT remove the agent home on OMS host, because agent is upgraded in-place. If you have standby OMS setup then do look into the steps to upgrade the standby OMS from the upgrade guide before going ahead. Read the right documentation – Make sure to follow the Upgrade guide which provides the most comprehensive information on EM12c R2 upgrade process. Additionally you can refer other resources to get familiar with upgrade concepts. Recorded webcast - Oracle Enterprise Manager Cloud Control 12c Release 2 Installation and Upgrade Overview Presentation - Understanding Enterprise Manager 12.1.0.2 Upgrade We are very excited about this latest release and will look forward to hear back any feedback from your upgrade experience!

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• HDFC Bank's Journey to Oracle Private Database Cloud

  - by Nilesh Agrawal

  One of the key takeaways from a recent post by Sushil Kumar is the importance of business initiative that drives the transformational journey from legacy IT to enterprise private cloud. The journey that leads to a agile, self-service and efficient infrastructure with reduced complexity and enables IT to deliver services more closely aligned with business requirements. Nilanjay Bhattacharjee, AVP, IT of HDFC Bank presented a real-world case study based on one such initiative in his Oracle OpenWorld session titled "HDFC BANK Journey into Oracle Database Cloud with EM 12c DBaaS". The case study highlighted in this session is from HDFC Bank’s Lending Business Segment, which comprises roughly 50% of Bank’s top line. Bank’s Lending Business is always under pressure to launch “New Schemes” to compete and stay ahead in this segment and IT has to keep up with this challenging business requirement. Lending related applications are highly dynamic and go through constant changes and every single and minor change in each related application is required to be thoroughly UAT tested certified before they are certified for production rollout. This leads to a constant pressure in IT for rapid provisioning of UAT databases on an ongoing basis to enable faster time to market. Nilanjay joined Sushil Kumar, VP, Product Strategy, Oracle, during the Enterprise Manager general session at Oracle OpenWorld 2012. Let's watch what Nilanjay had to say about their recent Database cloud deployment. “Agility” in launching new business schemes became the key business driver for private database cloud adoption in the Bank. Nilanjay spent an hour discussing it during his session. Let's look at why Database-as-a-Service(DBaaS) model was need of the hour in this case  - Average 3 days to provision UAT Database for Loan Management Application Silo’ed UAT environment with Average 30% utilization Compliance requirement consume UAT testing resources DBA activities leads to $$ paid to SI for provisioning databases manually Overhead in managing configuration drift between production and test environments Rollout impact/delay on new business initiatives The private database cloud implementation progressed through 4 fundamental phases - Standardization, Consolidation, Automation, Optimization of UAT infrastructure. Project scoping was carried out and end users and stakeholders were engaged early on right from planning phase and including all phases of implementation. Standardization and Consolidation phase involved multiple iterations of planning to first standardize on infrastructure, db versions, patch levels, configuration, IT processes etc and with database level consolidation project onto Exadata platform. It was also decided to have existing AIX UAT DB landscape covered and EM 12c DBaaS solution being platform agnostic supported this model well. Automation and Optimization phase provided the necessary Agility, Self-Service and efficiency and this was made possible via EM 12c DBaaS. EM 12c DBaaS Self-Service/SSA Portal was setup with required zones, quotas, service templates, charge plan defined. There were 2 zones implemented - Exadata zone  primarily for UAT and benchmark testing for databases running on Exadata platform and second zone was for AIX setup to cover other databases those running on AIX. Metering and Chargeback/Showback capabilities provided business and IT the framework for cloud optimization and also visibility into cloud usage. More details on UAT cloud implementation, related building blocks and EM 12c DBaaS solution are covered in Nilanjay's OpenWorld session here. Some of the key Benefits achieved from UAT cloud initiative are - New business initiatives can be easily launched due to rapid provisioning of UAT Databases [ ~3 hours ] Drastically cut down $$ on SI for DBA Activities due to Self-Service Effective usage of infrastructure leading to  better ROI Empowering  consumers to provision database using Self-Service Control on project schedule with DB end date aligned to project plan submitted during provisioning Databases provisioned through Self-Service are monitored in EM and auto configured for Alerts and KPI Regulatory requirement of database does not impact existing project in queue This table below shows typical list of activities and tasks involved when a end user requests for a UAT database. EM 12c DBaaS solution helped reduce UAT database provisioning time from roughly 3 days down to 3 hours and this timing also includes provisioning time for database with production scale data (ranging from 250 G to 2 TB of data) - And it's not just about time to provision,  this initiative has enabled an agile, efficient and transparent UAT environment where end users are empowered with real control of cloud resources and IT's role is shifted as enabler of strategic services instead of being administrator of all user requests. The strong collaboration between IT and business community right from planning to implementation to go-live has played the key role in achieving this common goal of enterprise private cloud. Finally, real cloud is here and this cloud is accompanied with rain (business benefits) as well ! For more information, please go to Oracle Enterprise Manager  web page or  follow us at :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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• NEW 2-Day Instructor Led Course on Oracle Data Mining Now Available!

  - by chberger

  A NEW 2-Day Instructor Led Course on Oracle Data Mining has been developed for customers and anyone wanting to learn more about data mining, predictive analytics and knowledge discovery inside the Oracle Database.  Course Objectives: Explain basic data mining concepts and describe the benefits of predictive analysis Understand primary data mining tasks, and describe the key steps of a data mining process Use the Oracle Data Miner to build,evaluate, and apply multiple data mining models Use Oracle Data Mining's predictions and insights to address many kinds of business problems, including: Predict individual behavior, Predict values, Find co-occurring events Learn how to deploy data mining results for real-time access by end-users Five reasons why you should attend this 2 day Oracle Data Mining Oracle University course. With Oracle Data Mining, a component of the Oracle Advanced Analytics Option, you will learn to gain insight and foresight to: Go beyond simple BI and dashboards about the past. This course will teach you about "data mining" and "predictive analytics", analytical techniques that can provide huge competitive advantage Take advantage of your data and investment in Oracle technology Leverage all the data in your data warehouse, customer data, service data, sales data, customer comments and other unstructured data, point of sale (POS) data, to build and deploy predictive models throughout the enterprise. Learn how to explore and understand your data and find patterns and relationships that were previously hidden Focus on solving strategic challenges to the business, for example, targeting "best customers" with the right offer, identifying product bundles, detecting anomalies and potential fraud, finding natural customer segments and gaining customer insight.

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Top Questions and Answers for Pluging into Oracle Database as a Service

  - by David Swanger

  Yesterday we hosted a comprehensive online forum that shared a comprehensive path to help your organization design, deploy, and deliver a Database as a Service cloud. If you missed the online forum, you can watch it on demand by registering here. We received numerous questions.  Below are highlights of the most informative: DBaaS requires a lengthy and careful design efforts. What is the minimum requirements of setting up a scaled-down environment and test it out? You should have an OEM 12c environment for DBaaS administration and then a target database deployment platform that has the key characteristics of what your production environment will look like. This could be a single server or it could be a small pool of hosts if your production DBaaS will be larger and you want to test a more robust / real world configuration with Zones and Pools or DR capabilities for example. How does this benefit companies having their own data center? This allows companies to transform their internal IT to a service delivery model for the database. The benefits to the company are significant cost savings, improved business agility and reduced risk. The benefits to the consumers (internal) of services if much fast provisioning, and response to change in business requirements. From a deployment perspective, is DBaaS's job solely DBA's job? The best deployment model enables the DBA (or end-user) to control the entire process. All resources required to deploy the service are pre-provisioned, and there are no external dependencies (on network, storage, sysadmins teams). The service is created either via a self-service portal or by the DBA. The purpose of self service seems to be that the end user does not rely on the DBA. I just need to give him a template. He decides how much AMM he needs. Why shall I set it one by one. That doesn't seem to be the purpose of self service. Most customers we have worked with define a standardized service catalog, with a few (2 to 5) different classes of service. For each of these classes, there is a pre-defined deployment template, and the user has the ability to select from some pre-defined service sizes. The administrator only has to create this catalog once. Each user then simply selects from the options offered in the catalog.  Looking at DBaaS service definition, it seems to be no different from a service definition provided by a well defined DBA team. Why do you attribute it to DBaaS? There are a couple of perspectives. First, some organizations might already be operating with a high level of standardization and a higher level of maturity from an ITIL or Service Management perspective. Their journey to DBaaS could be shorter and their Service Definition will evolve less but they still might need to add capabilities such as Self Service and Metering/Chargeback. Other organizations are still operating in highly siloed environments with little automation and their formal Service Definition (if they have one) will be a lot less mature today. Therefore their future state DBaaS will look a lot different from their current state, as will their Service Definition. How database as a service impact or help with "Click to Compute" or deploying "Database in cloud infrastructure" DBaaS enables Click to Compute. Oracle DBaaS can be implemented using three architecture models: Oracle Multitenant 12c, native consolidation using Oracle Database and consolidation using virtualization in infrastructure cloud. As Deploy session showed, you get higher consolidating density and efficiency using Multitenant and higher isolation using infrastructure cloud. Depending upon your business needs, DBaaS can be implemented using any of these models. How exactly is the DBaaS different from the traditional db? Storage/OS/DB all together to 'transparently' provide service to applications? Will there be across-databases access by application/user. Some key differences are: 1) The services run on a shared platform. 2) The services can be rapidly provisioned (< 15 minutes). 3) The services are dynamic and can be relocated, grown, shrunk as needed to meet business needs without disruption and rapidly. 4) The user is able to provision the services directly from a standardized service catalog.. With 24x7x365 databases its difficult to find off peak hrs to do basic admin tasks such as gathering stats, running backups, batch jobs. How does pluggable database handle this and different needs/patching downtime of apps databases might be serving? You can gather stats in Oracle Multitenant the same way you had been in regular databases. Regarding patching/upgrading, Oracle Multitenant makes patch/upgrade very efficient in that you can pre-provision a new version/patched multitenant db in a different ORACLE_HOME and then unplug a PDB from its CDB and plug it into the newer/patched CDB in seconds.  Thanks for all the great questions!  If you'd like to learn more and missed the online forum, you can watch it on demand here.

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• Experience Oracle Enterprise Data Quality at OpenWorld 2012

  - by Mala Narasimharajan

  This year Enterprise Data Quality features sessions designed to cover topics above and beyond product strategy and roadmap. Specifically, we have planned to have sessions around data governance, how does EDQ enable data acquisition, migration as well as integration. In addition, check out our hands-on-lab to see for yourself the new enhancements and integration to EDQ. Finally, no OpenWorld is complete without fully exploring the DemoGrounds – come and learn how enterprise data quality is critical to enterprise success and fit-for-purpose data. SESSIONS Mon Oct 1   1:45 PM - 2:45 PM Oracle Enterprise Data Quality: Product Overview and Roadmap Moscone West – 3006 Wed Oct 3   1:15 PM - 2:15 PM Data Preparation and Ongoing Governance with the Oracle Enterprise Data Quality Platform                                                   Moscone West – 3000 Thurs – Oct 4   12:45 PM - 1:45 PM Data Acquisition, Migration, and Integration with the Oracle Enterprise Data Quality Platform                                                 Moscone West – 3005     HANDS ON LAB – Mon Oct 1   4:45 PM - 5:45 PM Introduction to Oracle Enterprise Data Quality Application                                                                                                                   Marriott Marquis - Salon ½ DEMO   Trusted Data with Oracle Enterprise Data Quality Moscone South, Right - S-243

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• New Whitepaper: Best Practices for Gathering EBS Database Statistics

  - by Elke Phelps (Oracle Development)

  Most Oracle Applications DBAs and E-Business Suite users understand the importance of accurate database statistics.  Missing, stale or skewed statistics can adversely affect performance.  Oracle E-Business Suite statistics should only be gathered using FND_STATS or the Gather Statistics concurrent request. Gathering statistics with DBMS_STATS or the desupported ANALYZE command may result in suboptimal executions plans for E-Business Suite. Our E-Business Suite Performance Team has been busy implementing and testing new features for gathering statistics using FND_STATS in Oracle E-Business Suite databases.  The new features and guidelines for when and how to gather statistics are published in the following whitepaper: Best Practices for Gathering Statistics with Oracle E-Business Suite (Note 1586374.1) The new white paper details the following options for gathering statistics using FND_STATS and the Gather Statistics concurrent request:: History Mode - backup existing statistics prior to gather new statistics GATHER_AUTO Option - gather statistics for tables based upon % change Histograms - collect statistics for histograms AUTO Sampling - use the new FND_STATS feature that supports the AUTO option for using AUTO sample size Extended Statistics - use the new FND_STATS feature that supports the creation of column groups and automatic statistics collection on the column groups when table statistics are gathered Incremental Statistics - gather incremental statistics for partitioned tables The new white paper also includes examples and performance test cases for the following: Extended Optimizer Statistics Incremental Statistics Gathering Concurrent Statistics Gathering This white paper includes details about the standalone Oracle E-Business Suite Release 11i and 12 patches that are required to take advantage of this new functionality. Your feedback is welcome We would be very interested in hearing about your experiences with these new options for gathering statistics.  Please feel free to post your comments here or drop us a line privately.Related Oracle OpenWorld 2013 Session Getting Optimal Performance from Oracle E-Business Suite (CON8485) Related My Oracle Support Notes Collecting Statistics with Oracle EBS 11i and R12 (Note 368252.1) Non-EBS Related Blogs, White Papers and My Oracle Support Notes  Oracle Optimizer Blog Understanding Optimizer Statistic (white paper) Fixed Objects Statistics(GATHER_FIXED_OBJECTS_STATS) Considerations (Note 798257.1)

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• TCP RST right after FIN/ACK

  - by Nitzan Shaked

  I am having the weirdest issue: I have a web server which sometimes, only on very specific requests, will send a RST to the client after having sent the FIN datagram. First, a description of the setup: The server runs on an Ubuntu 12.04.1 LTS, which itself is a VM guest inside a Win7 x64 host, in bridged mode. ufw is disabled on the host The client runs on a iOS simulator, which runs on OS X Mountain Lion, which is a VM guest (hackintosh) inside a Win7 x64 host, in bridged mode. Both client and server are on the same LAN, one is connected to the home router via an Ethernet cable, and then other thru WiFi. I happened to glimpse over the server's http logs and found that the client sometimes issuing multiple subsequent identical requests. Further investigation led me to discover that this happens when the server sends a RST, and that the client is simply re-trying. I am attaching several tcpdump's: Good1 is the server-side tcpdump of a good session ("good" meaning no RST was generated). Good3 is another sever-side tcpdump of a good session. (The difference between Good1 and Good3 is the order in which ACK's were sent from the server to the client, ACK'ing the client's request. The client's request arives in 2 segements (specifically: one for the http headers, and another for a body containing an empty json object, "{}"). In Good1, the server ACK's both request segments, using 2 ACK segments, after the second request has arrived. In Good3, the server ACK's each request segment with an ACK segment as soon as the request segment arrives. Not that it should make a difference.) Bad1 is a dump, both client- and server-side, of a bad session. Bad2 is another bad session, this time server-side only. Note that in all "bad" sessions, the server ACK's each request segments immediately after having received it. I've looked at a few other bad sessions, and the situation is the same in all of them. But this is also the behavior in "Good3", so I don't see how that observation helps me, of for that matter why it should matter. I can't find any difference between good and bad sessions, or at least one that I think should matter. My question is: why are those RST's being generated? Or at least: how do I go about debugging this, or providing more info here that'll help? Edit 2 new facts that I have learned: Section 4.2.2.13 of the RFC (1122) (and Wikipedia, in the article "TCP", under "Connection Termination") says that a TCP application on one host may close the connection before it has read all of the data in its socket buffer, and in such a case the TCP on the host will sent a RST to the other side, to let it know that not all the data it has sent has been read. I'm not sure I completely understand this, since closing my side of the connection still allows me to read, no? It also means that I can't write any more. I am not sure this is relevant, though, since I see a RST after FIN. There are multiple complaints of this happening with wsgiref (Python's dev-mode HTTP server), which is exactly what I'm using. I'll keep updating as I find out more. Thanks! ~~~~~~~~~~~~~~~~~~~~ Good1 -- Server Side ~~~~~~~~~~~~~~~~~~~~ 13:28:02.308319 IP 192.168.1.51.51479 > 192.168.1.132.5000: Flags [S], seq 94268074, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 943308864 ecr 0,sackOK,eol], length 0 13:28:02.308336 IP 192.168.1.132.5000 > 192.168.1.51.51479: Flags [S.], seq 1726304574, ack 94268075, win 14480, options [mss 1460,sackOK,TS val 326480982 ecr 943308864,nop,wscale 3], length 0 13:28:02.309750 IP 192.168.1.51.51479 > 192.168.1.132.5000: Flags [.], ack 1, win 8235, options [nop,nop,TS val 943308865 ecr 326480982], length 0 13:28:02.310744 IP 192.168.1.51.51479 > 192.168.1.132.5000: Flags [P.], seq 1:351, ack 1, win 8235, options [nop,nop,TS val 943308865 ecr 326480982], length 350 13:28:02.310766 IP 192.168.1.51.51479 > 192.168.1.132.5000: Flags [P.], seq 351:353, ack 1, win 8235, options [nop,nop,TS val 943308865 ecr 326480982], length 2 13:28:02.310841 IP 192.168.1.132.5000 > 192.168.1.51.51479: Flags [.], ack 351, win 1944, options [nop,nop,TS val 326480983 ecr 943308865], length 0 13:28:02.310918 IP 192.168.1.132.5000 > 192.168.1.51.51479: Flags [.], ack 353, win 1944, options [nop,nop,TS val 326480983 ecr 943308865], length 0 13:28:02.315931 IP 192.168.1.132.5000 > 192.168.1.51.51479: Flags [P.], seq 1:18, ack 353, win 1944, options [nop,nop,TS val 326480984 ecr 943308865], length 17 13:28:02.316107 IP 192.168.1.132.5000 > 192.168.1.51.51479: Flags [FP.], seq 18:684, ack 353, win 1944, options [nop,nop,TS val 326480984 ecr 943308865], length 666 13:28:02.317651 IP 192.168.1.51.51479 > 192.168.1.132.5000: Flags [.], ack 18, win 8234, options [nop,nop,TS val 943308872 ecr 326480984], length 0 13:28:02.318288 IP 192.168.1.51.51479 > 192.168.1.132.5000: Flags [.], ack 685, win 8192, options [nop,nop,TS val 943308872 ecr 326480984], length 0 13:28:02.318640 IP 192.168.1.51.51479 > 192.168.1.132.5000: Flags [F.], seq 353, ack 685, win 8192, options [nop,nop,TS val 943308872 ecr 326480984], length 0 13:28:02.318651 IP 192.168.1.132.5000 > 192.168.1.51.51479: Flags [.], ack 354, win 1944, options [nop,nop,TS val 326480985 ecr 943308872], length 0 ~~~~~~~~~~~~~~~~~~~~ Good3 -- Server Side ~~~~~~~~~~~~~~~~~~~~ 13:28:03.311143 IP 192.168.1.51.51486 > 192.168.1.132.5000: Flags [S], seq 1982901126, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 943309853 ecr 0,sackOK,eol], length 0 13:28:03.311155 IP 192.168.1.132.5000 > 192.168.1.51.51486: Flags [S.], seq 2245063571, ack 1982901127, win 14480, options [mss 1460,sackOK,TS val 326481233 ecr 943309853,nop,wscale 3], length 0 13:28:03.312671 IP 192.168.1.51.51486 > 192.168.1.132.5000: Flags [.], ack 1, win 8235, options [nop,nop,TS val 943309854 ecr 326481233], length 0 13:28:03.313330 IP 192.168.1.51.51486 > 192.168.1.132.5000: Flags [P.], seq 1:351, ack 1, win 8235, options [nop,nop,TS val 943309855 ecr 326481233], length 350 13:28:03.313337 IP 192.168.1.132.5000 > 192.168.1.51.51486: Flags [.], ack 351, win 1944, options [nop,nop,TS val 326481234 ecr 943309855], length 0 13:28:03.313342 IP 192.168.1.51.51486 > 192.168.1.132.5000: Flags [P.], seq 351:353, ack 1, win 8235, options [nop,nop,TS val 943309855 ecr 326481233], length 2 13:28:03.313346 IP 192.168.1.132.5000 > 192.168.1.51.51486: Flags [.], ack 353, win 1944, options [nop,nop,TS val 326481234 ecr 943309855], length 0 13:28:03.327942 IP 192.168.1.132.5000 > 192.168.1.51.51486: Flags [P.], seq 1:18, ack 353, win 1944, options [nop,nop,TS val 326481237 ecr 943309855], length 17 13:28:03.328253 IP 192.168.1.132.5000 > 192.168.1.51.51486: Flags [FP.], seq 18:684, ack 353, win 1944, options [nop,nop,TS val 326481237 ecr 943309855], length 666 13:28:03.329076 IP 192.168.1.51.51486 > 192.168.1.132.5000: Flags [.], ack 18, win 8234, options [nop,nop,TS val 943309868 ecr 326481237], length 0 13:28:03.329688 IP 192.168.1.51.51486 > 192.168.1.132.5000: Flags [.], ack 685, win 8192, options [nop,nop,TS val 943309868 ecr 326481237], length 0 13:28:03.330361 IP 192.168.1.51.51486 > 192.168.1.132.5000: Flags [F.], seq 353, ack 685, win 8192, options [nop,nop,TS val 943309869 ecr 326481237], length 0 13:28:03.330370 IP 192.168.1.132.5000 > 192.168.1.51.51486: Flags [.], ack 354, win 1944, options [nop,nop,TS val 326481238 ecr 943309869], length 0 ~~~~~~~~~~~~~~~~~~~~ Bad1 -- Server Side ~~~~~~~~~~~~~~~~~~~~ 13:28:01.311876 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [S], seq 920400580, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 943307883 ecr 0,sackOK,eol], length 0 13:28:01.311896 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [S.], seq 3103085782, ack 920400581, win 14480, options [mss 1460,sackOK,TS val 326480733 ecr 943307883,nop,wscale 3], length 0 13:28:01.313509 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [.], ack 1, win 8235, options [nop,nop,TS val 943307884 ecr 326480733], length 0 13:28:01.315614 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [P.], seq 1:351, ack 1, win 8235, options [nop,nop,TS val 943307886 ecr 326480733], length 350 13:28:01.315727 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [.], ack 351, win 1944, options [nop,nop,TS val 326480734 ecr 943307886], length 0 13:28:01.316229 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [P.], seq 351:353, ack 1, win 8235, options [nop,nop,TS val 943307886 ecr 326480733], length 2 13:28:01.316242 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [.], ack 353, win 1944, options [nop,nop,TS val 326480734 ecr 943307886], length 0 13:28:01.321019 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [P.], seq 1:18, ack 353, win 1944, options [nop,nop,TS val 326480735 ecr 943307886], length 17 13:28:01.321294 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [FP.], seq 18:684, ack 353, win 1944, options [nop,nop,TS val 326480736 ecr 943307886], length 666 13:28:01.321386 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [R.], seq 685, ack 353, win 1944, options [nop,nop,TS val 326480736 ecr 943307886], length 0 13:28:01.322727 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [.], ack 18, win 8234, options [nop,nop,TS val 943307891 ecr 326480735], length 0 13:28:01.322733 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [R], seq 3103085800, win 0, length 0 13:28:01.323221 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [.], ack 685, win 8192, options [nop,nop,TS val 943307892 ecr 326480736], length 0 13:28:01.323231 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [R], seq 3103086467, win 0, length 0 ~~~~~~~~~~~~~~~~~~~~ Bad1 -- Client Side ~~~~~~~~~~~~~~~~~~~~ 13:28:11.374654 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [S], seq 920400580, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 943307883 ecr 0,sackOK,eol], length 0 13:28:11.375764 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [S.], seq 3103085782, ack 920400581, win 14480, options [mss 1460,sackOK,TS val 326480733 ecr 943307883,nop,wscale 3], length 0 13:28:11.376352 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [.], ack 1, win 8235, options [nop,nop,TS val 943307884 ecr 326480733], length 0 13:28:11.378252 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [P.], seq 1:351, ack 1, win 8235, options [nop,nop,TS val 943307886 ecr 326480733], length 350 13:28:11.379027 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [P.], seq 351:353, ack 1, win 8235, options [nop,nop,TS val 943307886 ecr 326480733], length 2 13:28:11.379732 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [.], ack 351, win 1944, options [nop,nop,TS val 326480734 ecr 943307886], length 0 13:28:11.380592 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [.], ack 353, win 1944, options [nop,nop,TS val 326480734 ecr 943307886], length 0 13:28:11.384968 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [P.], seq 1:18, ack 353, win 1944, options [nop,nop,TS val 326480735 ecr 943307886], length 17 13:28:11.385044 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [.], ack 18, win 8234, options [nop,nop,TS val 943307891 ecr 326480735], length 0 13:28:11.385586 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [FP.], seq 18:684, ack 353, win 1944, options [nop,nop,TS val 326480736 ecr 943307886], length 666 13:28:11.385743 IP 192.168.1.51.51472 > 192.168.1.132.5000: Flags [.], ack 685, win 8192, options [nop,nop,TS val 943307892 ecr 326480736], length 0 13:28:11.385966 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [R.], seq 685, ack 353, win 1944, options [nop,nop,TS val 326480736 ecr 943307886], length 0 13:28:11.387343 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [R], seq 3103085800, win 0, length 0 13:28:11.387344 IP 192.168.1.132.5000 > 192.168.1.51.51472: Flags [R], seq 3103086467, win 0, length 0 ~~~~~~~~~~~~~~~~~~~~ Bad2 -- Server Side ~~~~~~~~~~~~~~~~~~~~ 13:28:01.319185 IP 192.168.1.51.51473 > 192.168.1.132.5000: Flags [S], seq 1631526992, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 943307889 ecr 0,sackOK,eol], length 0 13:28:01.319197 IP 192.168.1.132.5000 > 192.168.1.51.51473: Flags [S.], seq 2524685719, ack 1631526993, win 14480, options [mss 1460,sackOK,TS val 326480735 ecr 943307889,nop,wscale 3], length 0 13:28:01.320692 IP 192.168.1.51.51473 > 192.168.1.132.5000: Flags [.], ack 1, win 8235, options [nop,nop,TS val 943307890 ecr 326480735], length 0 13:28:01.322219 IP 192.168.1.51.51473 > 192.168.1.132.5000: Flags [P.], seq 1:351, ack 1, win 8235, options [nop,nop,TS val 943307890 ecr 326480735], length 350 13:28:01.322336 IP 192.168.1.132.5000 > 192.168.1.51.51473: Flags [.], ack 351, win 1944, options [nop,nop,TS val 326480736 ecr 943307890], length 0 13:28:01.322689 IP 192.168.1.51.51473 > 192.168.1.132.5000: Flags [P.], seq 351:353, ack 1, win 8235, options [nop,nop,TS val 943307890 ecr 326480735], length 2 13:28:01.322700 IP 192.168.1.132.5000 > 192.168.1.51.51473: Flags [.], ack 353, win 1944, options [nop,nop,TS val 326480736 ecr 943307890], length 0 13:28:01.326307 IP 192.168.1.132.5000 > 192.168.1.51.51473: Flags [P.], seq 1:18, ack 353, win 1944, options [nop,nop,TS val 326480737 ecr 943307890], length 17 13:28:01.326614 IP 192.168.1.132.5000 > 192.168.1.51.51473: Flags [FP.], seq 18:684, ack 353, win 1944, options [nop,nop,TS val 326480737 ecr 943307890], length 666 13:28:01.326710 IP 192.168.1.132.5000 > 192.168.1.51.51473: Flags [R.], seq 685, ack 353, win 1944, options [nop,nop,TS val 326480737 ecr 943307890], length 0 13:28:01.328499 IP 192.168.1.51.51473 > 192.168.1.132.5000: Flags [.], ack 18, win 8234, options [nop,nop,TS val 943307896 ecr 326480737], length 0 13:28:01.328509 IP 192.168.1.132.5000 > 192.168.1.51.51473: Flags [R], seq 2524685737, win 0, length 0 13:28:01.328514 IP 192.168.1.51.51473 > 192.168.1.132.5000: Flags [.], ack 685, win 8192, options [nop,nop,TS val 943307896 ecr 326480737], length 0 13:28:01.328517 IP 192.168.1.132.5000 > 192.168.1.51.51473: Flags [R], seq 2524686404, win 0, length 0

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• New OFM versions released SOA Suite 11.1.1.4 &amp; BPM 11.1.1.4 &amp; JDeveloper 11.1.1.4 WebLogic on JRockit 10.3.4 feedback from the community

  - by Jürgen Kress

  Oracle SOA Suite 11g Installations This is the latest release of the Oracle SOA Suite 11g. Please see the Documentation tab for Release Notes, Installation Guides and other release specific information. Please also see the List of New Features and Samples provided for this release. Release 11gR1 (11.1.1.4.0) Microsoft Windows (32-bit JVM) Linux (32-bit JVM) Generic Oracle JDeveloper 11g Rel 1 (11.1.1.x) (JDeveloper + ADF) Integrated development environment certified on Windows, Linux, and Macintosh. License is free (read the Pricing FAQ). Studio Edition for Windows (1.2 GB) | Studio Edition for Linux (1.3 GB) | See All See Additional Development Tools Oracle WebLogic Server 11g Rel 1 (10.3.4) Installers The WebLogic Server installers include Oracle Coherence and Oracle Enterprise Pack for Eclipse and supports development with other Fusion Middleware products . The zip includes WebLogic Server only and is intended for WebLogic Server development only. Linux x86 (1.1 GB) | Windows x86 (1 GB) Zip for Windows x86, Linux x86, Mac OS X (316 MB) | See All Oracle WebLogic Server 11gR1 (10.3.4) on JRockit Virtual Edition Download For additional downloads please visit the Oracle Fusion Middleware Products Update Center Share your feedback with the @soacommunity on twitter SOASimone Simone Geib SOA Suite 11gR1 (11.1.1.4.0) has just been released: http://www.oracle.com/technetwork/middleware/soasuite/downloads/index.html gschmutz gschmutz My new blog post: WebLogic Server, JDev, SOA, BPM, OSB and CEP 11.1.1.4 (PS3) available! - http://tinyurl.com/4negnpn simon_haslam Simon Haslam I'm very pleased to see WLS 10.3.4 for JRockit VE launched at the same time as the rest of PS3 http://j.mp/gl1nQm (32bit anyway) lucasjellema Lucas Jellema See http://www.oracle.com/ocom/groups/public/@otn/documents/webcontent/156082.xml for PS3 extension downloads BPM, SOA Editor, WebCenter demed demed List of new features in @OracleSOA 11gR1 PS3: http://bit.ly/fVRwsP is not extremely long but huge release by # of bugs fixed. Go! biemond Edwin Biemond WebLogic 10.3.4 new features http://bit.ly/f7L1Eu Exalogic Elastic Cloud , JPA2 , Maven plugin, OWSM policies on WebLogic SCA applications JDeveloper JDeveloper & ADF JDeveloper and Oracle ADF 11g Release 1 Patch Set 3 (11.1.1.4.0): New Features and Bug Fixes http://bit.ly/feghnY simon_haslam Simon Haslam WebLogic Server 10.3.4 (i.e. 11gR1 PS3) available now too http://bit.ly/eeysZ2 JDeveloper JDeveloper & ADF Share your impressions on the new JDeveloper 11g Patchset 3 release that came out today! Download it here: http://bit.ly/dogRN8 VikasAatOracle Vikas Anand SOA Suite 11gR1PS3 is Hotpluggable ...see list of features that @Demed posted..#soa #soacommunity   New versions of Oracle Fusion Middleware 11g R1 (11.1.1.4.x)  include: Oracle WebLogic Server 11g R1 (10.3.4) Oracle SOA Suite 11g R1 (11.1.1.4.0) Oracle Business Process Management 11g R1 (11.1.1.4.0) Oracle Complex Event Processing 11g R1 (11.1.1.4.0) Oracle Application Integration Architecture Foundation Pack 11g R1 (11.1.1.4.0) Oracle Service Bus 11g R1 (11.1.1.4.0) Oracle Enterprise Repository 11g R1 (11.1.1.4.0) Oracle Identity Management 11g R1 (11.1.1.4.0) Oracle Enterprise Content Management 11g R1 (11.1.1.4.0) Oracle WebCenter 11g R1 (11.1.1.4.0) - coming soon Oracle Forms, Reports, Portal & Discoverer 11g R1 (11.1.1.4.0) Oracle Repository Creation Utility 11g R1 (11.1.1.4.0) Oracle JDeveloper & Application Development Runtime 11g R1 (11.1.1.4.0) Resources Download  (OTN) Certification Documentation   New Features in Oracle SOA Suite 11g Release 1 (11.1.1.4.0) Updated: January, 2011 Go to Oracle SOA Suite 11g Doc Introduction Oracle SOA Suite 11gR1 (11.1.1.4.0) includes both bug fixes as well as new features listed below - click on the title of each feature for more details. Downloads, documentation links and more information on the Oracle SOA Suite available on the SOA Suite OTN page and as always, we welcome your feedback on the SOA OTN forum. New in Oracle SOA Suite in this release BPEL Component BPEL 2.0 support in JDeveloper The BPEL editor in JDeveloper now generates BPEL 2.0 code and introduces several new activities. Augmented XML variables auto-initialization capabilities The XML variable auto-initialization capabilities have been enhanced to support two need additional use cases: to initialize the to-spec node if it doesn't exist during the rule and to initialize array elements. New Assign Activity dialog The new Assign Activity supports the same drag & drop paradigm used for the XSLT mapper, greatly streamlining the task of assigning multiple variables. Mediator Component Time window parameter for the resequencer This new parameter lets users initiate a best-effort resequencing based on a time window rather than a number of messages. Support for attachments in the Mediator assign dialog The Mediator assign dialog now supports attachment, enabling usage of the Mediator to transmit attachments even if source and target schemas are different. Adapters & Bindings ChunkSize property added to the File Adapter header properties The ChunkSize property of the File Adapter is now available as a header property, allowing in-process modification of the value for this property. Improved support for distributed WLS JMS topics though automatic rebalancing of listeners The JMS Adapter has been enhanced to subscribe to administrative events from WLS JMS. Based on these events, it dynamically rebalances listeners when there are changes to the members of a local or remote WLS JMS distributed destination. JDeveloper configuration wizard for custom JCA adapters A new wizard is available in JDeveloper to configure custom-built adapters Administration & Enterprise Manager Enhanced purging capabilities to manage database growth Historical instance data can now be purged using three different strategies: batch script, scheduled batch script or data partitioning. Asynchronous bulk instance deletion in Enterprise Manager Bulk deletion of instances in Enterprise Manager now executes as an asynchronous operation in Enterprise Manager, returning control to the user as soon as the action has been submitted and acknowledged. B2B Ability to schedule partner downtime This feature allows trading partners to notify each other about planned downtime and to delay delivery of messages during that period. Message sequencing B2B now supports both inbound and outbound message sequencing. Simplified BAM integration with B2B B2B ships with various pre-configured artifacts to simplify monitoring in BAM. Instance Message Java API for B2B The new instance message Java API supports programmatic access to B2B instance message data. Oracle Service Bus (OSB) Certification of the File and FTP JCA Adapters The File and FTP JCA adapters are now certified for use with Oracle Service Bus (in addition to the native transports). Security enhancements Oracle Service Bus now supports SAML 2.0 as well as the OWSM authorization policies. Check the Oracle Service Bus 11.1.1.4 Release Notes for a complete list of new features. Installation, Hot-Pluggability & Certifications Ability to run Oracle SOA Suite on IBM WebSphere Application Server Oracle SOA Suite can now be deployed on IBM WebSphere Application Server Network Deployment (ND) 7.0.11 and IBM WebSphere Application Server 7.0.11. Single JVM developer installation template Oracle SOA Suite can now be targeted to the WebLogic admin server - there is no requirement to also have a managed server. This topology is intended to minimize the memory foorprint of development environments. This is in addition to the list of supported browsers, operating systems and databases already certified in prior releases. Complex Event Processing (CEP) IDE enhancements This release introduces several enhancements to the development IDE, such as adapter wizards and event-type repository. CQL enhancements CQL enhancements include JDBC data cartridges and parametrized queries. Tracing and injecting events in the Event Processing Network (EPN) In the development environment you can now trace and inject events. Check the Oracle CEP 11.1.1.4 Release Notes for a complete list of new features. SOA Suite page on OTN For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: SOA Suite 11.1.1.4,JDeveloper 11.1.1.4,WebLogic 10.3.4,JRockit 10.3.4,SOA Community,Oracle,OPN,SOA,Simone Geib,Guido Schmutz,Edwin Biemond,Lucas Jellema,Simon Haslam,Demed,Vikas Anand,Jürgen Kress

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• Multiple IP addresses on one NIC register twice in DNS server

  - by Brad B.

  Hi, We've got a build server (Windows Server 2008 SP2, 64-bit) which has one NIC and two IP addresses registered to that NIC (192.168.1.30 and 192.168.1.31). The build server is registering two identical Host (A) records for itself in our DNS server: buildserver.example.com = 192.168.1.30 buildserver.example.com = 192.168.1.31 I know in the "Advanced TCP/IP Settings" window for the build server's NIC, under the "DNS" tab, there is a check box labeled "Register this connection's addresses in DNS". I only want ONE of the IP addresses (ending in .30) to be registered in DNS not both of them. Can that be done? My best guess is to disable the "Register this connection's addresses in DNS" and manually add the Host (A) record to our DNS server. Thanks for any help!

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• Permanently change IP address on SuSE 10

  - by Long Ngo

  I am trying to change IP address of a SuSE 10 machine that is running Tomcat. I need to create a shell script to do this so could not use YaST. As some sites suggested on my Google search, I edited the files in /etc/sysconfig/network/ifcfg-eth-* to change the IP address. After that, I restarted the network service by calling /etc/init.d/network restart. The network card restarting just fine. I, then, restarted tomcat web service. However, when I browsed the new IP address using browser, I got an "Request denied" message. Can anyone please tell me how I could do this? Thanks

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• ip namespace non-root shell

  - by user2730940

  I am trying to run ssh command to another ip namespace. I can do it right now, but it runs as root. I want to run it as a normal user. I want to know if there is a way to enter a non-root shell in another network namespace. I know you can use this to enter a root shell in another namespace: sudo ip netns exec <namespace> bash Alternatively, is there a way to run single commands as a non-root user? I know you can run commands as root with this: sudo ip netns exec <namespace> <command>

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• 3G/Edge/GPRS IP addresses and geocoding

  - by LookitsPuck

  Hey all! So, we're looking to develop a mobile website. On this mobile website, we'd like to automatically populate a user's location (with proper fallback) based on their IP address. I'm aware of geocoding a location based on IP address (mapping to latitude, longitude and then getting the location with that information). However, I'm curious how accurate this information is? Are mobile devices assigned IP's when they utilize 3G, EDGE, and GPRS connections? I think so. If that is so, does it map to a relatively accurate location? It doesn't have to be spot on, but relatively accurate would be nice. Thanks! -Steve

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• Assigning static IP and domain name mapping to local server in LAN

  - by yashbinani

  I have developed a web application which will be deployed in a LAN environemnt. Clients will be Computers/Android Tablets/IPAD In order for communication between client and local server 1) need to assign a static IP to local server. 2) need a domian name mapping for that IP address in Local environment. 3) router should assign the same static IP if it gets restarted etc. I am using a windows XP machine as Local server OS. Do i need to take care of router configurations before buying one, or all routers will have same capability to perform this task. I am not a network specialist, so Sorry if this question sounds stupid. Thanks

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• Server with 3 public IP and iptables

  - by Juan

  I have a linux box with two NIC cards: eth0 and eth1. In one card i have 3 public IP: eth0 = 10.10.10.1, eth0:1= 10.10.10.2 and eth0:2= 10.10.10.3 In the other card i have one local IP eth1 = 192.9.200.1 I want to redirect all the wan traffic for 10.10.10.2 to the LAN 192.9.200.2 and the same for 10.10.10.3 to 192.9.200.3 I have tried with this rule but doesn't work iptables -t nat -A PREROUTING -i eth0 -d 10.10.10.2 -j DNAT --to-destination 192.9.200.2 iptables -t nat -A PREROUTING -i eth0 -d 10.10.10.3 -j DNAT --to-destination 192.9.200.3 IP forward is enabled in /etc/sysctl.conf Can you help me, please.

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