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• How TiVo is messing up customer support.

  - by James Fleming

  Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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• No, iCloud Isn’t Backing Them All Up: How to Manage Photos on Your iPhone or iPad

  - by Chris Hoffman

  Are the photos you take with your iPhone or iPad backed up in case you lose your device? If you’re just relying on iCloud to manage your important memories, your photos may not be backed up at all. Apple’s iCloud has a photo-syncing feature in the form of “Photo Stream,” but Photo Stream doesn’t actually perform any long-term backups of your photos. iCloud’s Photo Backup Limitations Assuming you’ve set up iCloud on your iPhone or iPad, your device is using a feature called “Photo Stream” to automatically upload the photos you take to your iCloud storage and sync them across your devices. Unfortunately, there are some big limitations here. 1000 Photos: Photo Stream only backs up the latest 1000 photos. Do you have 1500 photos in your Camera Roll folder on your phone? If so, only the latest 1000 photos are stored in your iCloud account online. If you don’t have those photos backed up elsewhere, you’ll lose them when you lose your phone. If you have 1000 photos and take one more, the oldest photo will be removed from your iCloud Photo Stream. 30 Days: Apple also states that photos in your Photo Stream will be automatically deleted after 30 days “to give your devices plenty of time to connect and download them.” Some people report photos aren’t deleted after 30 days, but it’s clear you shouldn’t rely on iCloud for more than 30 days of storage. iCloud Storage Limits: Apple only gives you 5 GB of iCloud storage space for free, and this is shared between backups, documents, and all other iCloud data. This 5 GB can fill up pretty quickly. If your iCloud storage is full and you haven’t purchased any more storage more from Apple, your photos aren’t being backed up. Videos Aren’t Included: Photo Stream doesn’t include videos, so any videos you take aren’t automatically backed up. It’s clear that iCloud’s Photo Stream isn’t designed as a long-term way to store your photos, just a convenient way to access recent photos on all your devices before you back them up for real. iCloud’s Photo Stream is Designed for Desktop Backups If you have a Mac, you can launch iPhoto and enable the Automatic Import option under Photo Stream in its preferences pane. Assuming your Mac is on and connected to the Internet, iPhoto will automatically download photos from your photo stream and make local backups of them on your hard drive. You’ll then have to back up your photos manually so you don’t lose them if your Mac’s hard drive ever fails. If you have a Windows PC, you can install the iCloud Control Panel, which will create a Photo Stream folder on your PC. Your photos will be automatically downloaded to this folder and stored in it. You’ll want to back up your photos so you don’t lose them if your PC’s hard drive ever fails. Photo Stream is clearly designed to be used along with a desktop application. Photo Stream temporarily backs up your photos to iCloud so iPhoto or iCloud Control Panel can download them to your Mac or PC and make a local backup before they’re deleted. You could also use iTunes to sync your photos from your device to your PC or Mac, but we don’t really recommend it — you should never have to use iTunes. How to Actually Back Up All Your Photos Online So Photo Stream is actually pretty inconvenient — or, at least, it’s just a way to temporarily sync photos between your devices without storing them long-term. But what if you actually want to automatically back up your photos online without them being deleted automatically? The solution here is a third-party app that does this for you, offering the automatic photo uploads with long-term storage. There are several good services with apps in the App Store: Dropbox: Dropbox’s Camera Upload feature allows you to automatically upload the photos — and videos — you take to your Dropbox account. They’ll be easily accessible anywhere there’s a Dropbox app and you can get much more free Dropbox storage than you can iCloud storage. Dropbox will never automatically delete your old photos. Google+: Google+ offers photo and video backups with its Auto Upload feature, too. Photos will be stored in your Google+ Photos — formerly Picasa Web Albums — and will be marked as private by default so no one else can view them. Full-size photos will count against your free 15 GB of Google account storage space, but you can also choose to upload an unlimited amount of photos at a smaller resolution. Flickr: The Flickr app is no longer a mess. Flickr offers an Auto Upload feature for uploading full-size photos you take and free Flickr accounts offer a massive 1 TB of storage for you to store your photos. The massive amount of free storage alone makes Flickr worth a look. Use any of these services and you’ll get an online, automatic photo backup solution you can rely on. You’ll get a good chunk of free space, your photos will never be automatically deleted, and you can easily access them from any device. You won’t have to worry about storing local copies of your photos and backing them up manually. Apple should fix this mess and offer a better solution for long-term photo backup, especially considering the limitations aren’t immediately obvious to users. Until they do, third-party apps are ready to step in and take their place. You can also automatically back up your photos to the web on Android with Google+’s Auto Upload or Dropbox’s Camera Upload. Image Credit: Simon Yeo on Flickr     

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• Prevent Changing the Screen Saver and Wallpaper in Windows 7

  - by Mysticgeek

  Sometimes you might not want users to have the ability to change Screen Savers and Wallpaper on Windows 7 workstations. Today we look at how to prevent them from changing either one or both. You might administer computers in your home or small office and find it annoying when users continuously change the wallpaper and Screen Savers to something obnoxious. A lot of times they might be inexperienced users and download these so-called “wonderful and free” Screen Saver/Wallpaper packages from shady sites that include loads of Spyware. Preventing users from changing them is another helpful tool to avoid wasteful time spent switching things back. Prevent Changing Screensavers & Wallpaper Using Group Policy Editor  Note: This method uses Group Policy which is not available in Home versions on Windows 7. Open the Start Menu and enter gpedit.msc into the Search box and hit Enter. When Local Group Policy Editor opens, navigate to User Configuration \ Administrative Templates \ Control Panel \ Personalization. Then in the right column double-click on Prevent changing desktop background. Now check the radio button next to Enabled, then click OK. Back on the Group Policy Screen, double-click on Prevent changing screen saver. In the next screen select the radio button next to Enable, click OK, then close out of Group Policy Editor. Now when a user goes into the Personalization section, the Desktop Background hyperlink is now grayed out and inactive. Notice the message One or more of the settings on this page has been disabled by the system administrator at the bottom of the section. If they click to change the Screen Saver, an error message will pop up letting them know the function is disabled. Prevent Changing Screensavers & Wallpaper Using a Registry Hack You can also make a couple Registry changes to prevent users from changing the Wallpaper & Screen Saver…which will work on Home versions of Windows 7. Before making any Registry changes make sure you back it up first. Open the Registry by typing regedit into the Search box in the Start menu and hit Enter. First we’ll start with the Wallpaper. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System and create a new String Value and name it Wallpaper. Then modify the Value data to point to the location of the Wallpaper you want it to always be. Where in this example it’s our main wallpaper on our local drive…then click OK. Now let’s make sure they can’t change the Screen Saver. In the same Registry location, we need to make a new DWORD (32-bit) Value. Give it the Value name of NoDispScrSavPage and the value data of “1” and click OK. Close out of the Registry and restart the machine or simply log off then back on again for the changes to take effect. Results For the Wallpapers, a user can still go in and see the selections, however if they try to change it to something else… It will just go back to the Personalization screen and no changes will be made, as we set the value to only be the background we specified. If the user tries to make a change to the Screen Saver, the hyperlink will be grayed out and inactive, and the message One or more of the settings on this page has been disabled by the system administrator will be displayed at the bottom of the section. Conclusion If you’re tired of users changing the Wallpaper and Screen Saver, and want another way to help avoid Malware, locking down these settings can help a lot. Again, before making any changes to the Registry, make sure to back it up. These settings should work in Vista and XP as well. Similar Articles Productive Geek Tips Save 1-4% More Battery Life With Windows Vista Battery SaverCustomize Your Windows Vista Logon ScreenEnable "Ubuntu Style" Logons in Windows VistaManage the Delete Confirmation Dialog box in Windows 7Dual Monitors: Use a Different Wallpaper on Each Desktop TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Fun with 47 charts and graphs Tomorrow is Mother’s Day Check the Average Speed of YouTube Videos You’ve Watched OutlookStatView Scans and Displays General Usage Statistics How to Add Exceptions to the Windows Firewall Office 2010 reviewed in depth by Ed Bott

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• Animations in FBX exported from Maya are anchored in the wrong place

  - by Simon P Stevens

  We are trying to export a model and animation from Maya into Unity3d. In Maya, the model is anchored (pivot point) at the feet (and the body moves up and down). However after we have performed the FBX export, and imported the file into Unity the model is now appears to be anchored by the waist/head and the feet move. These example videos probably help explain the problem more clearly: Example video - Maya - Correct Example video - Unity - Wrong We have also noticed that if we take the FBX file and import it back into Maya we have exactly the same problem. It seems to be that the constraints no longer work after the FBX is reimported back to Maya, which just kills the connection between the joints and the control objects. When we exported the FBX we have tried checking the 'bake animations' check box. The fact that the same problem exist when importing the FBX back into both Maya and Unity suggests that the source of the problem is most likely with the Maya FBX export. Has anyone encountered this problem before and have any ideas how to fix it?

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• First Post

  - by Allan Ritchie

  It has been a while since I've had a blog, but I'm back into the open source dev and decided to get back into things.  I had a blog a few years back when NHibernate was infant (0.8 or something) and I was working with the Wilson ORMapper (www.ormapper.net) at the time.  Anyhow, I'm still working with NHibernate (particularily the exciting v3 alpha 1) and Castle framework. I've also written a .NET ExtDirect stack for which I'll be writing a few articles around due to its flexibility.  I decided to write yet another communication stack because all the implementations I found on the Ext forums were lacking any sort of flexibility.  So stay tuned... I'll be presenting a bunch of the extension points.

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• What You Said: How You Keep Your Email SPAM Free and Tidy

  - by Jason Fitzpatrick

  Earlier this week we asked you to share your favorite tips and tricks for keeping your inbox tidy. Now we’re back to share your–rather aggressive–SPAM dodging tricks. HTG readers are serious about beating back SPAM. While some readers such as TechGeek01 took a fairly laid back approach to junk mail: I usually just read emails, and delete them when my inbox gets kinda full. As for spam, I mark it as such, and the automated spam filter usually catches it the next time. It’s a fairly simple method, I know, but it’s efficient, and takes almost no effort, other than a monthly cleaning. For other readers it was outright war. ArchersCall uses a system of layers and whitelists: I have a triple system and rarely see spam. How to Banish Duplicate Photos with VisiPic How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It?

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• Silverlight Cream for December 18, 2010 -- #1012

  - by Dave Campbell

  In this Issue: Mark Monster, Kevin Dockx, Jeremy Likness(-2-,-3-), Timmy Kokke, Den Delimarsky, Mike Snow, Samuel Jack(-2-), and Renuka Prasad(-2-). Above the Fold: Silverlight: "Trigger a Storyboard on ViewModel changes" Mark Monster WP7: "Microsoft Push Notification in Windows Phone 7" Renuka Prasad Shoutouts: SilverlightGal sent me the link to The Silverlight Dossier ... I think it's a pretty good start... additions I'd like to see are ways to submit to the various areas. Michael Crump put up a contest that runs from now to January 1st... Win a set of Infragistics Silverlight Controls with Data Visualization!... pretty cool, Michael! If you visit WynApse.com, you'll see I have a subscription to LearnVisualStudio.net... and now they have posted a batch of WP7 videos... 64 of them to be exact... wow!: New video series From SilverlightCream.com: Trigger a Storyboard on ViewModel changes Mark Monster has a great post up about triggering Storyboard on ViewModel changes using the DataTrigger from Blend... cool stuff, and you can also do GoToStateAction or other actions or build yourowndang Trigger Action... fun awaits! ... sorry it took a while to post, Mark... been a tad overloaded here! Working with the Silverlight Rich Text Box control Kevin Dockx has had a post up for a while at SilverlightShow where he takes a good look at the RichText control and it's various capabilities, including source so you can give it a dance yourself. Lessons Learned in Personal Web Page Part 3: Custom Panel and Listbox Jeremy Likness's part 3 of his Personal Web Page lessons learned is covering the tres-cool 3D Panel he did... and he's got it all explained out... building from scratch via a custom panel and a Listbox control... A Silverlight MVVM Feed Reader from Scratch in 30 Minutes Jeremy Likness has a video tutorial showing building an MVVM/Silverlight feedreader in 30 minutes ... plus a couple mods that he noticed after the fact... beat that HTML5 :) Jounce Part 8: Raising Property Changed In Jeremy Likness's latest post, he has number 8 in his series on his MVVM platform, Jounce. This time he's explaining the property changed notification, has a very cool way of doing it, and some interesting comments from readers. Dependency Injection, MVVM, Ninject and Silverlight Timmy Kokke has a great tutorial up with associated demo project on Dependency Injection in MVVM and Silverlight. Some hidden features in the Windows Phone 7 emulator Den Delimarsky shows how to get some of the hidden features on your WP7 emulator like the Call History, Call Settings, and Details about the numbers. Playing sound effects on Windows Phone 7 Mike Snow's latest tip is playing sound effects on your WP7 ... a little bit of XNA here and there, and badabing, badaboom, you got sound! Day 3 of my “Build a Windows Phone 7 game in 3 days” Challenge Samuel Jack has a couple more posts up about his 'Build a WP7 game in 3 Days' challenge... first up is Day 3 from 8:50 to 22:30 ... wow... long day! ... but he's got something good going now... some good external links also Day 3.5 of my “Build a Windows Phone 7 game in 3 days” Challenge Samuel Jack's 3rd day ended with another half-day added on to put on some finishing touches... again, some good external links... and he finished with this Say hello to Simon Squared, my 3.5 day old WP7 Game Microsoft Push Notification in Windows Phone 7 Renuka Prasad has a bunch of material up that I've not been aware of (how did that happen, people??) ... here's the first of a couple of his posts on Code Project ... a very nice tutorial on the Push Notification process... great diagrams and external links. Windows Phone 7 – Toast Notification Using Windows Azure Cloud Service Renuka Prasad has another WP7 post on CodeProject... this one on Toast Notification... and he's using Azure and WCF all rolled into it as well... great diagrams, descriptions and all the code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Books and stories on programming culture, specifically in the 80's / early 90's

  - by Ivo van der Wijk

  I've enjoyed a number of (fiction/non-fiction books) about hacker culture and running a software business in the 80's, 90's. For some reason things seemed so much more exciting back then. Examples are: Microserfs (Douglas Coupland) Accidental Empires (Robert X. Cringely Almost Pefect (W.E. Peterson, online!) Coders at Work (Peter Seibel) Today I'm an entrepeneur and programmer. Back in the 80's a I was a young geek hacking DOS TSR's and coding GWBasic / QBasic. In the 90's I was a C.S. university student, experiencing the rise of the Internet world wide. When reading these books running a software business seemed so much more fun than it is nowadays. Things used to be so much simpler, opportunities seemed to be everywhere and the startups seemed to work with much more real problems (inventing spreadsheets, writing word processors in assembly on 6 different platforms) than all our current web 2.0 social networking toys. Does anyone share these feelings? Does anyone have any good (personal) stories from back then or know of other good books to read?

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• Accidentally Uninstalled Ubuntu Desktop and Anacron. Reinstalled. What Can I Expect?

  - by Volomike

  Unfortunately when I installed the cron package to take a look at it, I didn't realize that I was also uninstalling Ubuntu Desktop and Anacron. Crap!!! So, I then did apt-get install anacron ubuntu-desktop, which also removed fcron. However, I need to know what instability issues I may now encounter because I have done this change and changed it back. I mean, now that anacron is back and ubuntu-desktop is back, am I out of the woods? Or, will I lose any important jobs that need to run periodically from anacron?

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• How do I remap the buttons on an Apple Mighty Mouse?

  - by Jonathan.

  I just started using Ubuntu instead of Windows, my initial reaction was "omg this is awful", but after a while it grew on me, and I don't plan on going back to Windows. However I have an Apple Mighty Mouse which I was given today, and the buttons on it don't quite work. Left and right click work, so does scrolling right and down, also the back button works. However the forward button goes back, and the scroll up button sometimes scrolls down, scrolling left just doesn't work. Is there a way to fix this? Like remap the buttons? I'm not entirely sure how the driver thing works in Ubuntu?

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• Backspace key not working

  - by Adi

  I have two keyborad keys, "Back" and "Forward". Forward works like it should, here is the output from xev for it: KeyPress event, serial 36, synthetic NO, window 0x4600001, root 0x175, subw 0x0, time 16491048, (21,-17), root:(771,35), state 0x10, keycode 167 (keysym 0x1008ff27, XF86Forward), same_screen YES, XLookupString gives 0 bytes: XmbLookupString gives 0 bytes: XFilterEvent returns: False KeyRelease event, serial 36, synthetic NO, window 0x4600001, root 0x175, subw 0x0, time 16491272, (21,-17), root:(771,35), state 0x10, keycode 167 (keysym 0x1008ff27, XF86Forward), same_screen YES, XLookupString gives 0 bytes: XFilterEvent returns: False Back on the other hand gives this from xev FocusOut event, serial 36, synthetic NO, window 0x4600001, mode NotifyGrab, detail NotifyAncestor FocusIn event, serial 36, synthetic NO, window 0x4600001, mode NotifyUngrab, detail NotifyAncestor KeymapNotify event, serial 36, synthetic NO, window 0x0, keys: 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Can someone help me make Back work? I don't understand why X generats Focus events for it..

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• Download mirrors down after fresh installation

  - by user169866

  I dont know whats the problem but it seems after every fresh installation of ubuntu in any device (have started noticing this problem since ubuntu 11.04) the connection to the software sources are down. I cannot download any software from either apt-get or software center. Also i cannot use the Universal Source for packages like chromium, etc. And then suddenly after a few days, the mirrors are back up again!! Its normal back again! I dont know what the problem is, but it happens every time. Is there any solution to this or we just have to wait for a few days till the mirrors are back again? (and I have also tried changing the download server, It doesn't helps!)

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• First of all...

  - by devboy00

  First of all, this is going to be about my long (hopefully not) and painful (most definitely) climb back into the saddle after spending all of the intervening years between .NET 1.1 and now being a PHB.  I've half-heartedly attempted to get back up to speed a couple of times, but THIS time I actually have some coding to do, AND the geeks are so amped up about all of the new technologies, I really have to do this. So...  Once again, .NET 1.1.  Right now I'm getting ready to work on a site that incorporates Fluent nHibernate, MVC, Spark, and some conventions based coding practices.  Along the way, I'll have to learn about Lambda expressions and other cool stuff that I've missed out on in the last bazillion years since I seriously coded.  Hopefully this will be a guide, or a warning for those of you who feel the need to get off the sidelines and get back into the game. Yeah, that's it for now.

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• My domain PageRank shows as unavailable, why is that?

  - by Emerson

  My domain, http://www.anovaordemmundial.com , has been snatched by some opportunist when I failed to renew the domain. I know, it's all my fault :/ . After I have being ripped off and bought my domain back, and everything is configured and working, the pagerank for that domain shows as unavailable. Also searches for "nova ordem mundial" (in portuguese), which used to show my domain as the first result in searches in any language, now don't show it anymore. Do you think this is something temporary and it will recover its pagerank after a full crawl by google? There exists hundreds of sites pointing to my domain, that is why I got the previous relevance in searches. The domain is back for more than 5 days already. In reality, bing already Is there anything I can do to help get my domain back to its pagerank??? Thanks for the help!

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• My error with upgrading 4.0 to 4.2- What NOT to do...

  - by Steve Tunstall

  Last week, I was helping a client upgrade from the 2011.1.4.0 code to the newest 2011.1.4.2 code. We downloaded the 4.2 update from MOS, upload and unpacked it on both controllers, and upgraded one of the controllers in the cluster with no issues at all. As this was a brand-new system with no networking or pools made on it yet, there were not any resources to fail back and forth between the controllers. Each controller had it's own, private, management interface (igb0 and igb1) and that's it. So we took controller 1 as the passive controller and upgraded it first. The first controller came back up with no issues and was now on the 4.2 code. Great. We then did a takeover on controller 1, making it the active head (although there were no resources for it to take), and then proceeded to upgrade controller 2. Upon upgrading the second controller, we ran the health check with no issues. We then ran the update and it ran and rebooted normally. However, something strange then happened. It took longer than normal to come back up, and when it did, we got the "cluster controllers on different code" error message that one gets when the two controllers of a cluster are running different code. But we just upgraded the second controller to 4.2, so they should have been the same, right??? Going into the Maintenance-->System screen of controller 2, we saw something very strange. The "current version" was still on 4.0, and the 4.2 code was there but was in the "previous" state with the rollback icon, as if it was the OLDER code and not the newer code. I have never seen this happen before. I would have thought it was a bad 4.2 code file, but it worked just fine with controller 1, so I don't think that was it. Other than the fact the code did not update, there was nothing else going on with this system. It had no yellow lights, no errors in the Problems section, and no errors in any of the logs. It was just out of the box a few hours ago, and didn't even have a storage pool yet. So.... We deleted the 4.2 code, uploaded it from scratch, ran the health check, and ran the upgrade again. once again, it seemed to go great, rebooted, and came back up to the same issue, where it came to 4.0 instead of 4.2. See the picture below.... HERE IS WHERE I MADE A BIG MISTAKE.... I SHOULD have instantly called support and opened a Sev 2 ticket. They could have done a shared shell and gotten the correct Fishwork engineer to look at the files and the code and determine what file was messed up and fixed it. The system was up and working just fine, it was just on an older code version, not really a huge problem at all. Instead, I went ahead and clicked the "Rollback" icon, thinking that the system would rollback to the 4.2 code.   Ouch... What happened was that the system said, "Fine, I will delete the 4.0 code and boot to your 4.2 code"... Which was stupid on my part because something was wrong with the 4.2 code file here and the 4.0 was just fine.  So now the system could not boot at all, and the 4.0 code was completely missing from the system, and even a high-level Fishworks engineer could not help us. I had messed it up good. We could only get to the ILOM, and I had to re-image the system from scratch using a hard-to-get-and-use FishStick USB drive. These are tightly controlled and difficult to get, almost always handcuffed to an engineer who will drive out to re-image a system. This took another day of my client's time.  So.... If you see a "previous version" of your system code which is actually a version higher than the current version... DO NOT ROLL IT BACK.... It did not upgrade for a very good reason. In my case, after the system was re-imaged to a code level just 3 back, we once again tried the same 4.2 code update and it worked perfectly the first time and is now great and stable.  Lesson learned.  By the way, our buddy Ryan Matthews wanted to point out the best practice and supported way of performing an upgrade of an active/active ZFSSA, where both controllers are doing some of the work. These steps would not have helpped me for the above issue, but it's important to follow the correct proceedure when doing an upgrade. 1) Upload software to both controllers and wait for it to unpack 2) On controller "A" navigate to configuration/cluster and click "takeover" 3) Wait for controller "B" to finish restarting, then login to it, navigate to maintenance/system, and roll forward to the new software. 4) Wait for controller "B" to apply the update and finish rebooting 5) Login to controller "B", navigate to configuration/cluster and click "takeover" 6) Wait for controller "A" to finish restarting, then login to it, navigate to maintenance/system, and roll forward to the new software. 7) Wait for controller "A" to apply the update and finish rebooting 8) Login to controller "B", navigate to configuration/cluster and click "failback"

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• Can I test my affiliate ID on a dummy webpage without it being suspended?

  - by user359650

  I've recently applied for an Amazon affiliate program (which was accepted) as I'm planning on advertising books I read, on my website. Before going live with my website, I would like to: 1 -test the whole affiliate program to make sure it's working properly. 2 -buy the books I will review and promote on my website under my own affiliate program in order to get some cash back and therefore save money. To do so, I thought about setting up a simple HTML page (on the actual domain I applied for) which will just list the products I will buy before going live. That way I test, get some cash back, and don't expose my website (Brand, content...) before going live. Can I do this without having my account suspended by Amazon (i.e. won't Amazon think I only applied to the program to get some cash back, will Amazon be happy with receiving affiliate traffic from an almost empty website...) ?

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• In dual boot PC, the boot/GRUB menu suddenly disappeared (Ubuntu option is not appearing anymore)

  - by iammilind

  I have been using Ubuntu 13.04 as my primary OS for quite sometime on Sony VAIO laptop with other OS being windows 8 (never use it). Till today, everything was fine. In the evening I had shut down my PC and closed the lid; Typically I do this when the shutting down screen is still on. But probably this time it was fatal. When I again restarted my PC, now no menu is appearing for selecting OS and it directly goes for Windows 8. My question is similar to this thread, but I don't have Ubuntu CD as I had installed using pen drive sometime back. Is there any (genuine or workaround) easier way to get back the GRUB menu back in the place? Note that keyboard shortcuts in Sony VAIO is different, here I have an "Assist" menu as well to get those internal options.

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• Is there a way to group 2 or 3 gui windows so that they don't get lost behind other open windows?

  - by Gonzalo

  For instance floating panels and main window in Gimp are independent windows. If I change focus to a full window (e.g. Firefox by doing Alt-Shift) and go back to the main Gimp window I don't get back the floating panels also (I have to change to them as well in order to see them). It would be great if the 3 windows can be "tied" (or linked) together in order that they don't get lost behind other open windows when I change back to (make active window) any of them? I think this configuration (if it exists) should show itself more obviously in the gnome environment. This question seems to address the same problem but it doesn't seem to be accurately answered.

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• Cannot sleep/standby in Ubuntu 12.04

  - by mstaessen

  Yesterday, I installed Ubuntu 12.04 Desktop i386 on my netbook (HP Mini 311c). I am unable to use the sleep mode. When I press the suspend button (or do sudo pm-suspend), the screen flickers but the computer does not power off. Even worse, the screen comes back up and I'm back where I left off. Hibernating does work (although it is not available in Power Management). I have to use pm-hibernate to make that work. I'm using the 3.2.0.20 kernel and Gnome 3.3.92 (Unity, especially compiz, is a resource hog). Before Ubuntu 12.04, I was using Mint Linux 12 with the 3.0 kernel and everything worked fine back then. Any help is much appreciated because this is driving me crazy.

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• What do developers want to learn at their next startup?

  - by William Pietri

  As a developer, i know how much I like learning new stuff. Now that I'm hiring developers for my startup, I know I can't compete with Google's zillion-dollar bonuses and fancy cafeterias, but we are rich with opportunities for curious people to learn. I want to set things up to support that. So if you're a developer likely to join a startup, what do you want to learn? Product things? Business things? User research, design, or tech ops things? Or if it's more technical learning you're after, do you want to go deeper in what you know (e.g., back end learning back end) or cross-train (e.g., front end learning back end)? Or is there something else entirely?

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• Proper response for a REST insert - full new record, or just the record id value?

  - by Keith Palmer

  I'm building a REST API which allows inserts (POST, not idempotent) and updates (PUT, idempotent) requests to add/update database to our application. I'm wondering if there are any standards or best practices regarding what data we send back to the client in the response for a POST (insert) operation. We need to send back at least a record ID value (e.g. your new record is record #1234). Should we respond with the full object? (e.g. essentially the same response they'd get back from a "GET /object_type/1234" request) Should we respond with only the new ID value? (e.g. "{ id: 1234 }", which means that if they want to fetch the whole record they need to do an additional HTTP GET request to grab the full record) A redirect header pointing them to the URL for the full object? Something else entirely?

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• Copy a Ubuntu install?

  - by Hailwood

  So short story is that I am wanting to grab my ubuntu install, back up to an external disk, delete everything from my hdd, repartition my hdd, put my ubuntu install back. Long story is. I finally got my recovery discs, so I do not need to recovery partitions, not the mention my hdd is kinda messy, So I am going to wipe it and put everything back. Thing is I don't want to have to re-install everything, I would rather just copy/paste my ubuntu install if possible. Oh, What I should also mention is that I will be dual booting windows!

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• Modeling player mechanics with a finite state machine

  - by K..

  I have three states standing walking jumping When I press D standing transitions to walking. The velocity will be set to a defined value and the player moves. When I release D walking transitions back to standing, which sets the velocity back to 0. When I press W and the state is walking it transitions to jumping, but when the player hits the ground, it goes back to standing. jumping has a transition land that always leads to standing because a state doesn't know about its previous states. Since standing sets a velocity of 0 the player stops walking, when he hits the ground. How do I prevent this?

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• How to ramp up my data structures skills after a long hibernation

  - by Anon

  I was pretty good with algorithms and data structures once, a long long time ago. Since then, I programmed professionally, and then went to manage a small team, which totally shot my tech skills in this field back. I've decided I want to be a developer again, and work for Google. The thing is, I'm so out of practice, that if I were to be interviewed right now I would surely flunk out in 10 minutes. What training program would you recommend for me to get back into shape? I already started this weekend by going back to the absolute basics and implementing a few sort algorithms, linked list, and hash table. Next, I think I'll read through the entire course material on the other basic data structures and graph algorithms. I want to find a focused set of practical exercises I can do in a relatively short amount of time, to juggle the old brain cells. I know this stuff - I just need to remind myself that I know it.

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• My ubuntu with unity not loading after last reboot

  - by Abonec

  I have asus u36sd and after last reboot I can't start up my ubuntu 11.10. Usually I suspend my notebook by closing cover but today I reboot it and it not starting up. Booting flowing by normal till to login screen but if I move mouse cursor after that image immediately switch to console (without any error; only normal loading startup processes) and back to login screen. I can type my password and boot continuing loading but after few moment it again switch back to dark console and switch again to login screen. I can load recovery mode but if I try touch my cursor (by mouse or internal notebook touchpad) it again switch back to console and to login screen. But if I use only keyboard it work fine. Where I can see detailed log information about my problem?

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