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  • Threading in client-server socket program - proxy sever

    - by crazyTechie
    I am trying to write a program that acts as a proxy server. Proxy server basically listens to a given port (7575) and sends the request to the server. As of now, I did not implement caching the response. The code looks like ServerSocket socket = new ServerSocket(7575); Socket clientSocket = socket.accept(); clientRequestHandler(clientSocket); I changed the above code as below: //calling the same clientRequestHandler method from inside another method. Socket clientSocket = socket.accept(); Thread serverThread = new Thread(new ConnectionHandler(client)); serverThread.start(); class ConnectionHandler implements Runnable { Socket clientSocket = null; ConnectionHandler(Socket client){ this.clientSocket = client; } @Override public void run () { try { PrxyServer.clientRequestHandler(clientSocket); } catch (Exception ex) { ex.printStackTrace(); } } } Using the code, I am able to open a webpage like google. However, if I open another web page even I completely receive the first response, I get connection reset by peer expection. 1. How can I handle this issue Can i use threading to handle different requests. Can someone give a reference where I look for example code that implements threading. Thanks. Thanks.

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  • Syncing Data with a Server using Silverlight and HTTP Polling Duplex

    - by dwahlin
    Many applications have the need to stay in-sync with data provided by a service. Although web applications typically rely on standard polling techniques to check if data has changed, Silverlight provides several interesting options for keeping an application in-sync that rely on server “push” technologies. A few years back I wrote several blog posts covering different “push” technologies available in Silverlight that rely on sockets or HTTP Polling Duplex. We recently had a project that looked like it could benefit from pushing data from a server to one or more clients so I thought I’d revisit the subject and provide some updates to the original code posted. If you’ve worked with AJAX before in Web applications then you know that until browsers fully support web sockets or other duplex (bi-directional communication) technologies that it’s difficult to keep applications in-sync with a server without relying on polling. The problem with polling is that you have to check for changes on the server on a timed-basis which can often be wasteful and take up unnecessary resources. With server “push” technologies, data can be pushed from the server to the client as it changes. Once the data is received, the client can update the user interface as appropriate. Using “push” technologies allows the client to listen for changes from the data but stay 100% focused on client activities as opposed to worrying about polling and asking the server if anything has changed. Silverlight provides several options for pushing data from a server to a client including sockets, TCP bindings and HTTP Polling Duplex.  Each has its own strengths and weaknesses as far as performance and setup work with HTTP Polling Duplex arguably being the easiest to setup and get going.  In this article I’ll demonstrate how HTTP Polling Duplex can be used in Silverlight 4 applications to push data and show how you can create a WCF server that provides an HTTP Polling Duplex binding that a Silverlight client can consume.   What is HTTP Polling Duplex? Technologies that allow data to be pushed from a server to a client rely on duplex functionality. Duplex (or bi-directional) communication allows data to be passed in both directions.  A client can call a service and the server can call the client. HTTP Polling Duplex (as its name implies) allows a server to communicate with a client without forcing the client to constantly poll the server. It has the benefit of being able to run on port 80 making setup a breeze compared to the other options which require specific ports to be used and cross-domain policy files to be exposed on port 943 (as with sockets and TCP bindings). Having said that, if you’re looking for the best speed possible then sockets and TCP bindings are the way to go. But, they’re not the only game in town when it comes to duplex communication. The first time I heard about HTTP Polling Duplex (initially available in Silverlight 2) I wasn’t exactly sure how it was any better than standard polling used in AJAX applications. I read the Silverlight SDK, looked at various resources and generally found the following definition unhelpful as far as understanding the actual benefits that HTTP Polling Duplex provided: "The Silverlight client periodically polls the service on the network layer, and checks for any new messages that the service wants to send on the callback channel. The service queues all messages sent on the client callback channel and delivers them to the client when the client polls the service." Although the previous definition explained the overall process, it sounded as if standard polling was used. Fortunately, Microsoft’s Scott Guthrie provided me with a more clear definition several years back that explains the benefits provided by HTTP Polling Duplex quite well (used with his permission): "The [HTTP Polling Duplex] duplex support does use polling in the background to implement notifications – although the way it does it is different than manual polling. It initiates a network request, and then the request is effectively “put to sleep” waiting for the server to respond (it doesn’t come back immediately). The server then keeps the connection open but not active until it has something to send back (or the connection times out after 90 seconds – at which point the duplex client will connect again and wait). This way you are avoiding hitting the server repeatedly – but still get an immediate response when there is data to send." After hearing Scott’s definition the light bulb went on and it all made sense. A client makes a request to a server to check for changes, but instead of the request returning immediately, it parks itself on the server and waits for data. It’s kind of like waiting to pick up a pizza at the store. Instead of calling the store over and over to check the status, you sit in the store and wait until the pizza (the request data) is ready. Once it’s ready you take it back home (to the client). This technique provides a lot of efficiency gains over standard polling techniques even though it does use some polling of its own as a request is initially made from a client to a server. So how do you implement HTTP Polling Duplex in your Silverlight applications? Let’s take a look at the process by starting with the server. Creating an HTTP Polling Duplex WCF Service Creating a WCF service that exposes an HTTP Polling Duplex binding is straightforward as far as coding goes. Add some one way operations into an interface, create a client callback interface and you’re ready to go. The most challenging part comes into play when configuring the service to properly support the necessary binding and that’s more of a cut and paste operation once you know the configuration code to use. To create an HTTP Polling Duplex service you’ll need to expose server-side and client-side interfaces and reference the System.ServiceModel.PollingDuplex assembly (located at C:\Program Files (x86)\Microsoft SDKs\Silverlight\v4.0\Libraries\Server on my machine) in the server project. For the demo application I upgraded a basketball simulation service to support the latest polling duplex assemblies. The service simulates a simple basketball game using a Game class and pushes information about the game such as score, fouls, shots and more to the client as the game changes over time. Before jumping too far into the game push service, it’s important to discuss two interfaces used by the service to communicate in a bi-directional manner. The first is called IGameStreamService and defines the methods/operations that the client can call on the server (see Listing 1). The second is IGameStreamClient which defines the callback methods that a server can use to communicate with a client (see Listing 2).   [ServiceContract(Namespace = "Silverlight", CallbackContract = typeof(IGameStreamClient))] public interface IGameStreamService { [OperationContract(IsOneWay = true)] void GetTeamData(); } Listing 1. The IGameStreamService interface defines server operations that can be called on the server.   [ServiceContract] public interface IGameStreamClient { [OperationContract(IsOneWay = true)] void ReceiveTeamData(List<Team> teamData); [OperationContract(IsOneWay = true, AsyncPattern=true)] IAsyncResult BeginReceiveGameData(GameData gameData, AsyncCallback callback, object state); void EndReceiveGameData(IAsyncResult result); } Listing 2. The IGameStreamClient interfaces defines client operations that a server can call.   The IGameStreamService interface is decorated with the standard ServiceContract attribute but also contains a value for the CallbackContract property.  This property is used to define the interface that the client will expose (IGameStreamClient in this example) and use to receive data pushed from the service. Notice that each OperationContract attribute in both interfaces sets the IsOneWay property to true. This means that the operation can be called and passed data as appropriate, however, no data will be passed back. Instead, data will be pushed back to the client as it’s available.  Looking through the IGameStreamService interface you can see that the client can request team data whereas the IGameStreamClient interface allows team and game data to be received by the client. One interesting point about the IGameStreamClient interface is the inclusion of the AsyncPattern property on the BeginReceiveGameData operation. I initially created this operation as a standard one way operation and it worked most of the time. However, as I disconnected clients and reconnected new ones game data wasn’t being passed properly. After researching the problem more I realized that because the service could take up to 7 seconds to return game data, things were getting hung up. By setting the AsyncPattern property to true on the BeginReceivedGameData operation and providing a corresponding EndReceiveGameData operation I was able to get around this problem and get everything running properly. I’ll provide more details on the implementation of these two methods later in this post. Once the interfaces were created I moved on to the game service class. The first order of business was to create a class that implemented the IGameStreamService interface. Since the service can be used by multiple clients wanting game data I added the ServiceBehavior attribute to the class definition so that I could set its InstanceContextMode to InstanceContextMode.Single (in effect creating a Singleton service object). Listing 3 shows the game service class as well as its fields and constructor.   [ServiceBehavior(ConcurrencyMode = ConcurrencyMode.Multiple, InstanceContextMode = InstanceContextMode.Single)] public class GameStreamService : IGameStreamService { object _Key = new object(); Game _Game = null; Timer _Timer = null; Random _Random = null; Dictionary<string, IGameStreamClient> _ClientCallbacks = new Dictionary<string, IGameStreamClient>(); static AsyncCallback _ReceiveGameDataCompleted = new AsyncCallback(ReceiveGameDataCompleted); public GameStreamService() { _Game = new Game(); _Timer = new Timer { Enabled = false, Interval = 2000, AutoReset = true }; _Timer.Elapsed += new ElapsedEventHandler(_Timer_Elapsed); _Timer.Start(); _Random = new Random(); }} Listing 3. The GameStreamService implements the IGameStreamService interface which defines a callback contract that allows the service class to push data back to the client. By implementing the IGameStreamService interface, GameStreamService must supply a GetTeamData() method which is responsible for supplying information about the teams that are playing as well as individual players.  GetTeamData() also acts as a client subscription method that tracks clients wanting to receive game data.  Listing 4 shows the GetTeamData() method. public void GetTeamData() { //Get client callback channel var context = OperationContext.Current; var sessionID = context.SessionId; var currClient = context.GetCallbackChannel<IGameStreamClient>(); context.Channel.Faulted += Disconnect; context.Channel.Closed += Disconnect; IGameStreamClient client; if (!_ClientCallbacks.TryGetValue(sessionID, out client)) { lock (_Key) { _ClientCallbacks[sessionID] = currClient; } } currClient.ReceiveTeamData(_Game.GetTeamData()); //Start timer which when fired sends updated score information to client if (!_Timer.Enabled) { _Timer.Enabled = true; } } Listing 4. The GetTeamData() method subscribes a given client to the game service and returns. The key the line of code in the GetTeamData() method is the call to GetCallbackChannel<IGameStreamClient>().  This method is responsible for accessing the calling client’s callback channel. The callback channel is defined by the IGameStreamClient interface shown earlier in Listing 2 and used by the server to communicate with the client. Before passing team data back to the client, GetTeamData() grabs the client’s session ID and checks if it already exists in the _ClientCallbacks dictionary object used to track clients wanting callbacks from the server. If the client doesn’t exist it adds it into the collection. It then pushes team data from the Game class back to the client by calling ReceiveTeamData().  Since the service simulates a basketball game, a timer is then started if it’s not already enabled which is then used to randomly send data to the client. When the timer fires, game data is pushed down to the client. Listing 5 shows the _Timer_Elapsed() method that is called when the timer fires as well as the SendGameData() method used to send data to the client. void _Timer_Elapsed(object sender, ElapsedEventArgs e) { int interval = _Random.Next(3000, 7000); lock (_Key) { _Timer.Interval = interval; _Timer.Enabled = false; } SendGameData(_Game.GetGameData()); } private void SendGameData(GameData gameData) { var cbs = _ClientCallbacks.Where(cb => ((IContextChannel)cb.Value).State == CommunicationState.Opened); for (int i = 0; i < cbs.Count(); i++) { var cb = cbs.ElementAt(i).Value; try { cb.BeginReceiveGameData(gameData, _ReceiveGameDataCompleted, cb); } catch (TimeoutException texp) { //Log timeout error } catch (CommunicationException cexp) { //Log communication error } } lock (_Key) _Timer.Enabled = true; } private static void ReceiveGameDataCompleted(IAsyncResult result) { try { ((IGameStreamClient)(result.AsyncState)).EndReceiveGameData(result); } catch (CommunicationException) { // empty } catch (TimeoutException) { // empty } } LIsting 5. _Timer_Elapsed is used to simulate time in a basketball game. When _Timer_Elapsed() fires the SendGameData() method is called which iterates through the clients wanting to be notified of changes. As each client is identified, their respective BeginReceiveGameData() method is called which ultimately pushes game data down to the client. Recall that this method was defined in the client callback interface named IGameStreamClient shown earlier in Listing 2. Notice that BeginReceiveGameData() accepts _ReceiveGameDataCompleted as its second parameter (an AsyncCallback delegate defined in the service class) and passes the client callback as the third parameter. The initial version of the sample application had a standard ReceiveGameData() method in the client callback interface. However, sometimes the client callbacks would work properly and sometimes they wouldn’t which was a little baffling at first glance. After some investigation I realized that I needed to implement an asynchronous pattern for client callbacks to work properly since 3 – 7 second delays are occurring as a result of the timer. Once I added the BeginReceiveGameData() and ReceiveGameDataCompleted() methods everything worked properly since each call was handled in an asynchronous manner. The final task that had to be completed to get the server working properly with HTTP Polling Duplex was adding configuration code into web.config. In the interest of brevity I won’t post all of the code here since the sample application includes everything you need. However, Listing 6 shows the key configuration code to handle creating a custom binding named pollingDuplexBinding and associate it with the service’s endpoint.   <bindings> <customBinding> <binding name="pollingDuplexBinding"> <binaryMessageEncoding /> <pollingDuplex maxPendingSessions="2147483647" maxPendingMessagesPerSession="2147483647" inactivityTimeout="02:00:00" serverPollTimeout="00:05:00"/> <httpTransport /> </binding> </customBinding> </bindings> <services> <service name="GameService.GameStreamService" behaviorConfiguration="GameStreamServiceBehavior"> <endpoint address="" binding="customBinding" bindingConfiguration="pollingDuplexBinding" contract="GameService.IGameStreamService"/> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services>   Listing 6. Configuring an HTTP Polling Duplex binding in web.config and associating an endpoint with it. Calling the Service and Receiving “Pushed” Data Calling the service and handling data that is pushed from the server is a simple and straightforward process in Silverlight. Since the service is configured with a MEX endpoint and exposes a WSDL file, you can right-click on the Silverlight project and select the standard Add Service Reference item. After the web service proxy is created you may notice that the ServiceReferences.ClientConfig file only contains an empty configuration element instead of the normal configuration elements created when creating a standard WCF proxy. You can certainly update the file if you want to read from it at runtime but for the sample application I fed the service URI directly to the service proxy as shown next: var address = new EndpointAddress("http://localhost.:5661/GameStreamService.svc"); var binding = new PollingDuplexHttpBinding(); _Proxy = new GameStreamServiceClient(binding, address); _Proxy.ReceiveTeamDataReceived += _Proxy_ReceiveTeamDataReceived; _Proxy.ReceiveGameDataReceived += _Proxy_ReceiveGameDataReceived; _Proxy.GetTeamDataAsync(); This code creates the proxy and passes the endpoint address and binding to use to its constructor. It then wires the different receive events to callback methods and calls GetTeamDataAsync().  Calling GetTeamDataAsync() causes the server to store the client in the server-side dictionary collection mentioned earlier so that it can receive data that is pushed.  As the server-side timer fires and game data is pushed to the client, the user interface is updated as shown in Listing 7. Listing 8 shows the _Proxy_ReceiveGameDataReceived() method responsible for handling the data and calling UpdateGameData() to process it.   Listing 7. The Silverlight interface. Game data is pushed from the server to the client using HTTP Polling Duplex. void _Proxy_ReceiveGameDataReceived(object sender, ReceiveGameDataReceivedEventArgs e) { UpdateGameData(e.gameData); } private void UpdateGameData(GameData gameData) { //Update Score this.tbTeam1Score.Text = gameData.Team1Score.ToString(); this.tbTeam2Score.Text = gameData.Team2Score.ToString(); //Update ball visibility if (gameData.Action != ActionsEnum.Foul) { if (tbTeam1.Text == gameData.TeamOnOffense) { AnimateBall(this.BB1, this.BB2); } else //Team 2 { AnimateBall(this.BB2, this.BB1); } } if (this.lbActions.Items.Count > 9) this.lbActions.Items.Clear(); this.lbActions.Items.Add(gameData.LastAction); if (this.lbActions.Visibility == Visibility.Collapsed) this.lbActions.Visibility = Visibility.Visible; } private void AnimateBall(Image onBall, Image offBall) { this.FadeIn.Stop(); Storyboard.SetTarget(this.FadeInAnimation, onBall); Storyboard.SetTarget(this.FadeOutAnimation, offBall); this.FadeIn.Begin(); } Listing 8. As the server pushes game data, the client’s _Proxy_ReceiveGameDataReceived() method is called to process the data. In a real-life application I’d go with a ViewModel class to handle retrieving team data, setup data bindings and handle data that is pushed from the server. However, for the sample application I wanted to focus on HTTP Polling Duplex and keep things as simple as possible.   Summary Silverlight supports three options when duplex communication is required in an application including TCP bindins, sockets and HTTP Polling Duplex. In this post you’ve seen how HTTP Polling Duplex interfaces can be created and implemented on the server as well as how they can be consumed by a Silverlight client. HTTP Polling Duplex provides a nice way to “push” data from a server while still allowing the data to flow over port 80 or another port of your choice.   Sample Application Download

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  • Come sfruttare le nuove dinamiche di relazione azienda-consumatore per ottimizzare l’esperienza multicanale e per rendere più efficiente il Customer Service creando e mantenendo la "brand promise"?

    - by Silvia Valgoi
    Scoprilo il prossimo 4 luglio a Milano! Oracle ha organizzato un workshop per condividere esperienze e casi sul tema Service Excellence. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In un mondo costantemente connesso dove le aspettative dei consumatori aumentano sempre di più un’area in cui le aziende possono veramente differenziarsi, mantenendo leadership e quote di mercato, è la Customer Service Experience che possono fornire. Ma come sfruttare queste nuove dinamiche di relazione azienda-singolo consumatore per ottimizzare l’esperienza multicanale e per render più efficiente il Customer Service creando valore e mantenendo la “brand promise”? Con il contributo di ASAP Service Management Forum, osservatorio privilegiato per le tematiche di Service, e con il contributo di testimonianze andremo a definire i percorsi da intraprendere o già intrapresi per sviluppare efficaci strategie di Customer Experience che tengano conto del ruolo cruciale che il consumatore ricopre quando interagisce con l’azienda. Non perdere questo appuntamento!  

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  • Building a JMX client in a servlet installed on the Deployment Manager

    - by Trevor
    Hi guys, I'm building a monitoring application as a servlet running on my websphere 7 ND deployment manager. The tool uses JMX to query the deployment manager for various data. Global Security is enabled on the dmgr. I'm having problems getting this to work however. My first attempt was to use the websphere client code: String sslProps = "file:" + base +"/properties/ssl.client.props"; System.setProperty("com.ibm.SSL.ConfigURL", sslProps); String soapProps = "file:" + base +"/properties/soap.client.props"; System.setProperty("com.ibm.SOAP.ConfigURL", pp); Properties connectProps = new Properties(); connectProps.setProperty(AdminClient.CONNECTOR_TYPE, AdminClient.CONNECTOR_TYPE_SOAP); connectProps.setProperty(AdminClient.CONNECTOR_HOST, dmgrHost); connectProps.setProperty(AdminClient.CONNECTOR_PORT, soapPort); connectProps.setProperty(AdminClient.CONNECTOR_SECURITY_ENABLED, "true"); AdminClient adminClient = AdminClientFactory.createAdminClient(connectProps) ; This results in the following exception: Caused by: com.ibm.websphere.management.exception.ConnectorNotAvailableException: ADMC0016E: The system cannot create a SOAP connector to connect to host ssunlab10.apaceng.net at port 13903. at com.ibm.ws.management.connector.soap.SOAPConnectorClient.getUrl(SOAPConnectorClient.java:1306) at com.ibm.ws.management.connector.soap.SOAPConnectorClient.access$300(SOAPConnectorClient.java:128) at com.ibm.ws.management.connector.soap.SOAPConnectorClient$4.run(SOAPConnectorClient.java:370) at com.ibm.ws.security.util.AccessController.doPrivileged(AccessController.java:118) at com.ibm.ws.management.connector.soap.SOAPConnectorClient.reconnect(SOAPConnectorClient.java:363) ... 22 more Caused by: java.net.ConnectException: Connection refused at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333) at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366) at java.net.Socket.connect(Socket.java:519) at java.net.Socket.connect(Socket.java:469) at java.net.Socket.<init>(Socket.java:366) at java.net.Socket.<init>(Socket.java:209) at com.ibm.ws.management.connector.soap.SOAPConnectorClient.getUrl(SOAPConnectorClient.java:1286) ... 26 more So, I then tried to do it via RMI, but adding in the sas.client.properties to the environment, and setting the connectort type in the code to CONNECTOR_TYPE_RMI. Now though I got a NameNotFoundException out of CORBA: Caused by: javax.naming.NameNotFoundException: Context: , name: JMXConnector: First component in name JMXConnector not found. [Root exception is org.omg.CosNaming.NamingContextPackage.NotFound: IDL:omg.org/CosNaming/NamingContext/NotFound:1.0] To see if it was an IBM issue, I tried using the standard JMX connector as well with the same result (substitute AdminClient for JMXConnector in the above error) * JMXServiceURL url = new JMXServiceURL("service:jmx:rmi:///jndi/JMXConnector"); Hashtable h = new Hashtable(); String providerUrl = "corbaloc:iiop:" + dmgrHost + ":" + rmiPort + "/WsnAdminNameService"; h.put(Context.PROVIDER_URL, providerUrl); // Specify the user ID and password for the server if security is enabled on server. String[] credentials = new String[] { "***", "***" }; h.put("jmx.remote.credentials", credentials); // Establish the JMX connection. JMXConnector jmxc = JMXConnectorFactory.connect(url, h); // Get the MBean server connection instance. mbsc = jmxc.getMBeanServerConnection(); At this point, in desperation I wrote a wsadmin sccript to run both the RMI and SOAP methods. To my amazement, this works fine. So my question is, why does the code not work in a servlet installed on the dmgr ? regards, Trevor

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  • Oracle vous invite à un atelier découverte Oracle Coherence composé d’une présentation du produit et de ses concepts, suivi par des exercices pratiques.

    - by mseika
    Oracle vous invite à un atelier découverte Oracle Coherence composé d’une présentation du produit et de ses concepts, suivi par des exercices pratiques. Objectifs : Cet atelier est destiné aux populations suivantes : architectes, développeurs, ainsi que les responsables de projets. Le format retenu (1 journée) pour cet atelier vous permettra de mesurer ce qu’Oracle Coherence peut apporter à votre entreprise ou vos clients au travers de quelques exercices. Cette journée de prise en main vous permettra de mieux comprendre : Le positionnement d’Oracle Coherence au travers des différents cas d’utilisation rencontrés sur le marché français Les concepts technique d’Oracle Coherence Création d’une grille de données distribuée Insérer et lire des données dans un cache distribué Effectuer une requête sur un cache distribué Effectuer une aggrégation sur un cache distribué Etc… En fonction de votre niveau il y aura toujours un exercice supplémentaire à réaliser… Pré-requis :Matériel : Pour la session, chaque participant doit disposer de son pc portable avec un minimum de 4Go de RAM (idéalement Windows XP ou 7). Sur le PC on doit trouver déjà installés les éléments suivants : un Jdk 6, Eclipse dans une version récente, et Coherence 3.7. Technique : Eclipse et  Programmation Java niveau débutant (vous devez être à l’aise pour créer un projet Java, utiliser des librairies, compiler, exécuter, créer des configurations de lancement Eclipse, etc…). Durée : 1 jour L'équipe Enablement Oracle France.NB: Merci de prévoir les frais liés au déjeuner qui n'est pas pris en charge par Oracle

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  • CRM Evolution 2014: Mediocrity is the New Horrible in Customer Service

    - by Tuula Fai
    "Mediocrity is the new horrible in customer service," Blair McHaney, Gold's Gym Almost everyone knows that customers' expectations have risen. But, after listening to two days of presentations at CRM Evolution, I think it’s more accurate to say that customers' expectations have skyrocketed. Fortunately, most companies have gotten the message and are taking their customer service to a higher level. For those who've been hesitant to 'boldly go where their customer service organization has not gone before,' take heart. I’ve got some statistics that will encourage you to take those first few steps. Why should I change? By engaging customers online, ancestry.com achieved a 99.5% customer satisfaction score (CSAT) while improving retention and saving millions on greater efficiency, including a 38%-50% drop in inbound calls and emails.1 By empowering employees to delight customers, Gold’s Gym achieved a 77.5% Net Promoter Score (NPS) and 22% customer churn rate. No small feat when you consider the industry averages are 40% NPS and 45% churn.2 By adapting quickly to social media, brands like Verizon have benefited from social community members spending 2.5x-10x more than average customers.3 ‘The fierce urgency of now’ is upon us in customer service. You can take your customer service to a higher level! To find out more, click here CRM Evolution Customer Service Experience Footnotes: 1. Arvindh Balakrishnan, Is Your Customer Service Modern?2. Blair McHaney, Wire Your Organization with Customer Feedback3. Becky Carroll, The Power of Communities for Improving the Service Experience and Building Advocates

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  • ASP.NET client to stateful java webservice client (metro)

    - by hubertg
    Hi I have a webservice with the following annotations: @WebService @HttpSessionScope @Stateful @Addressing Now I created a ASP.NET (c#) client for this webservice, but when I call a method the following error is returned: This is a stateful web service and {http://jax-ws.dev.java.net/xml/ns/}objectId header is required. How can I tell ASP.net to switch to stateful mode? Is this possible at all? Thanks any advice/examples.

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  • Video Aulas gratuitas de ASP.NET AJAX

    - by renatohaddad
    Olá pessoal, A Microsoft publicou 14 vídeos que cedi a eles a respeito do ASP.NET AJAX. Todos os vídeos são gratuitos, e caso você ainda use o AJAX estas lições podem ajudá-lo bastante. Tenha um excelente estudo. Instalação do AJAX Control Tookit ASP.NET AJAX: Controle calendário ASP.NET AJAX: Controle marca d´água ASP.NET AJAX: Controle Numeric Up Down ASP.NET AJAX: Controle botão de confirmação ASP.NET AJAX: Filtros de digitação ASP.NET AJAX: Validação de dados ASP.NET AJAX: Controle Accordion ASP.NET AJAX: Controle Accordion com banco de dados ASP.NET AJAX: Controle de painel ASP.NET AJAX: Controle TAB ASP.NET AJAX: Sempre visível ASP.NET AJAX: Controle Update Panel ASP.NET AJAX: Controle Update Progress Bons estudos! Renato Haddad

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  • Do not use “using” in WCF Client

    - by oazabir
    You know that any IDisposable object must be disposed using using. So, you have been using using to wrap WCF service’s ChannelFactory and Clients like this: using(var client = new SomeClient()) {. ..} Or, if you are doing it the hard and slow way (without really knowing why), then: using(var factory = new ChannelFactory<ISomeService>()) {var channel= factory.CreateChannel();...} That’s what we have all learnt in school right? We have learnt it wrong! When there’s a network related error or the connection is broken, or the call is timed out before Dispose is called by the using keyword, then it results in the following exception when the using keyword tries to dispose the channel: failed: System.ServiceModel.CommunicationObjectFaultedException : The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. Server stack trace: at System.ServiceModel.Channels.CommunicationObject.Close(TimeSpan timeout) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at System.ServiceModel.ICommunicationObject.Close(TimeSpan timeout) at System.ServiceModel.ClientBase`1.System.ServiceModel.ICommunicationObject.Close(TimeSpan timeout) at System.ServiceModel.ClientBase`1.Close() at System.ServiceModel.ClientBase`1.System.IDisposable.Dispose() There are various reasons for which the underlying connection can be at broken state before the using block is completed and the .Dispose() is called. Common problems like network connection dropping, IIS doing an app pool recycle at that moment, some proxy sitting between you and the service dropping the connection for various reasons and so on. The point is, it might seem like a corner case, but it’s a likely corner case. If you are building a highly available client, you need to treat this properly before you go-live. So, do NOT use using on WCF Channel/Client/ChannelFactory. Instead you need to use an alternative. Here’s what you can do: First create an extension method. public static class WcfExtensions{ public static void Using<T>(this T client, Action<T> work) where T : ICommunicationObject { try { work(client); client.Close(); } catch (CommunicationException e) { client.Abort(); } catch (TimeoutException e) { client.Abort(); } catch (Exception e) { client.Abort(); throw; } }} Then use this instead of the using keyword: new SomeClient().Using(channel => { channel.Login(username, password);}); Or if you are using ChannelFactory then: new ChannelFactory<ISomeService>().Using(channel => { channel.Login(username, password);}); Enjoy!

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  • Steve Jobs explique pourquoi Apple a choisi H.264 au lieu de Theora

    La lettre ouverte de Steve Jobs concernant Flash a fait grand bruit, et, comme on va le voir ici, pas seulement chez les acteurs concernés de près ou de loin par Flash. En effet, Hugo Roy (1), qui se définit lui-même comme étant un "Free Software hacktivist @FSFE" (2) a réagi en postant une lettre ouverte adressée à Steve Jobs (3) dont voici un extrait de la version française de sa lettre (4) Citation: Puis-je vous rappeler que H.264 n?est pas un standard ouvert? Ce codec vidéo est couvert par d...

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  • A Generic, IDisposable WCF Service Client

    - by Steve Wilkes
    WCF clients need to be cleaned up properly, but as they're usually auto-generated they don't implement IDisposable. I've been doing a fair bit of WCF work recently, so I wrote a generic WCF client wrapper which effectively gives me a disposable service client. The ServiceClientWrapper is constructed using a WebServiceConfig instance, which contains a Binding, an EndPointAddress, and whether the client should ignore SSL certificate errors - pretty useful during testing! The Binding can be created based on configuration data or entirely programmatically - that's not the client's concern. Here's the service client code: using System; using System.Net; using System.Net.Security; using System.ServiceModel; public class ServiceClientWrapper<TService, TChannel> : IDisposable     where TService : ClientBase<TChannel>     where TChannel : class {     private readonly WebServiceConfig _config;     private TService _serviceClient;     public ServiceClientWrapper(WebServiceConfig config)     {         this._config = config;     }     public TService CreateServiceClient()     {         this.DisposeExistingServiceClientIfRequired();         if (this._config.IgnoreSslErrors)         {             ServicePointManager.ServerCertificateValidationCallback =                 (obj, certificate, chain, errors) => true;         }         else         {             ServicePointManager.ServerCertificateValidationCallback =                 (obj, certificate, chain, errors) => errors == SslPolicyErrors.None;         }         this._serviceClient = (TService)Activator.CreateInstance(             typeof(TService),             this._config.Binding,             this._config.Endpoint);         if (this._config.ClientCertificate != null)         {             this._serviceClient.ClientCredentials.ClientCertificate.Certificate =                 this._config.ClientCertificate;         }         return this._serviceClient;     }     public void Dispose()     {         this.DisposeExistingServiceClientIfRequired();     }     private void DisposeExistingServiceClientIfRequired()     {         if (this._serviceClient != null)         {             try             {                 if (this._serviceClient.State == CommunicationState.Faulted)                 {                     this._serviceClient.Abort();                 }                 else                 {                     this._serviceClient.Close();                 }             }             catch             {                 this._serviceClient.Abort();             }             this._serviceClient = null;         }     } } A client for a particular service can then be created something like this: public class ManagementServiceClientWrapper :     ServiceClientWrapper<ManagementServiceClient, IManagementService> {     public ManagementServiceClientWrapper(WebServiceConfig config)         : base(config)     {     } } ...where ManagementServiceClient is the auto-generated client class, and the IManagementService is the auto-generated WCF channel class - and used like this: using(var serviceClientWrapper = new ManagementServiceClientWrapper(config)) {     serviceClientWrapper.CreateServiceClient().CallService(); } The underlying WCF client created by the CreateServiceClient() will be disposed after the using, and hey presto - a disposable WCF service client.

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  • [News] Microsoft annonce des offres sp?ciales autour de VS 2010

    Par la voix de Somasegar, Microsoft vient d'annoncer les promotions qui accompagneront la distribution de Visual Studio 2010 au d?tail. Tout acqu?reur d'une licence Visual Studio 2005 ou 2008 en version standard se verra offrir une version professionnelle de VS 2010 avec en plus un abonnement MSDN Essentials d'un an. "Today, we?re also unveiling an offer for customers who purchase Visual Studio Professional at retail. To help these developers fully realize the power and benefits of a MSDN subscription, I am announcing MSDN Essentials, a one-year trial MSDN subscription that will be included with every retail copy of Visual Studio Professional sold. ". Il est ?galement possible de commander VS 2010 en avance de phase ...

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  • Que nous réserve le futur de JavaScript ? Un ingénieur de Mozilla détaille les nouveautés d'ECMAScript 6

    Que nous réserve le futur de JavaScript ? Un ingénieur de Mozilla détaille les nouveautés d'ECMAScript 6 [IMG]http://idelways.developpez.com/news/images/ecmascript-6.png[/IMG] Dave Herman, ingénieur à Mozilla Labs et membre du TC39, était présent à la conférence YUIConf 2011 pour une présentation inédite de ce que nous réserve le futur du standard ECMAScript et du langage JavaScript. Cette spécification ne sera pas finalisée avant 2013, mais des implémentations devraient bientôt voir le jour sur Firefox et Chrome. Le support d'ECMAScript 6 sur ce dernier profitera de facto au framework Node.js articulé autour du moteur V8. Herman a souligné en début de keynot...

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  • « On explore sur l'iPad, on achète sur un ordinateur » : une étude de Miratech

    « On explore sur l'iPad, mais on achète sur un ordinateur » Une étude de Miratech Miratech a réalisé une étude comparant la navigation Internet entre iPad et ordinateur. Conclusion : l'ordinateur est beaucoup plus efficace pour des tâches spécifiques et l'iPad est plus ludique pour explorer du contenu. Voici le contenu de l'étude : Un échantillon de 20 utilisateurs équi-répartis, familiers avec l'iPad, a été testé dans nos laboratoires de test utilisateur. Il leur était demandé de naviguer sur cinq sites web connus en France disposant aussi d'une application iPad (Amazon, La Redoute, Allociné, Les Pages Jaunes et Voyages SNCF). Nous avons testé les na...

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  • Le premier virus sur PC a 25 ans, le Directeur du Laboratoire de Recherche de F-Secure retrace son histoire en vidéo depuis le Pakistan

    Le premier virus sur PC a 25 ans L'éditeur F-Secure retrace son histoire en vidéo En collaboration avec Gordon Fowler Le premier virus ayant infecté un PC a été découvert en 1986. Et curieusement pour aujourd'hui, ce virus contenaient les contacts de ses auteurs au Pakistan. A l'occasion de cet anniversaire, Mikko Hyppönen, Directeur du Laboratoire de Recherche de F-Secure, s'est donc rendu dans la ville de Lahore au Pakistan pour retrouver ces créateurs, deux frères, Amjad et Basit Farooq Alvi. qui sont aujourd'hui à la tête d'un FAI florissant (Brain Telecommunication Ltd). F-Secure propose un reportage v...

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  • Le futur du C++, présenté dans une vidéo de Herb Sutter

    Le Futur du C++ Hier, Herb Sutter a dévoilé plusieurs annonces importantes pour l'avenir du C++. Notamment les dates des prochains standards, qui ont finalement été décidées. Il a tout d'abord présenté de façon simple l'organisation du processus de standardisation : [IMG]http://www.developpez.net/forums/attachments/p104980d1351950252/c-cpp/cpp/ressources-cpp/news-futur-cpp/iso-cpp-organization.png/[/IMG] Chaque SG est un groupe de travail qui peut comprendre jusqu'à 40 personnes. Ils étudient les besoins spécifiques à leur domaine afin de proposer la conception d'une fonctionnalité majeure. La conception est ensuite améliorée et mise au point par les groupes Evolution qui est responsable de l'évolution du langa...

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  • Utiliser Qt en Java avec Qt Jambi, un article de Natim

    Vous avez envie d'avoir des interfaces qui s'adaptent à votre environnement de travail ? Et, en plus, pour tout un tas de raisons, vous souhaitez le faire en Java plutôt qu'en C++ ? Allons-y, je vais vous expliquer pas à pas ma démarche. Ce tutoriel n'a pas pour vocation d'être la bible du Qt Jambi mais plutôt de vous aider à vous jeter dans la gueule du loup relativement simplement (ce qui est écrit juste après est le fruit de plusieurs heures de recherches). Du Qt en Java avec Qt Jambi...

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  • Développement d'applications professionnelles avec Android 2 de Reto Meier, critique par verdvaine yan

    Je viens de lire "Développement d'applications professionnelles avec Android 2" de Reto Meier, ingénieur chez Google. [IMG]http://images-eu.amazon.com/images/P/274402452X.08.LZZZZZZZ.jpg[/IMG] Je le trouve très complémentaire aux tutoriaux qu'on trouve sur Internet. Il aborde beaucoup de sujets et le nombre de pages n'est pas dù à des captures d'écrans ! Ce que j'ai particulièremen apprécié, ce sont toutes les petites informations tirées de son expérience qu'il distille au fil des pages. L'avez vous lu ? Si oui, par rapport à d'autres livres sur le sujet ? Allez vous le lire ?...

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  • Java serait un "Roi légèrement enrhumé", un cadre de Google appelle Oracle à le remettre d'aplomb

    Java serait un "Roi légèrement enrhumé" Pour un cadre de Google qui appelle Oracle à le remettre d'aplomb Josh Blosh, "Chief Java Architect" chez Google, vient de participer au Red Hat Middleware 2020. Lors d'une intervention particulièrement remarquée, il a regretté que la plate-forme Java soit « restée sans maître à bord (rudderless) depuis plusieurs années ». D'après lui, un malaise durable se serait même emparé de la communauté. La principale explication tiendrait au fait que « les disputes techniques et liées aux licences », particulièrement préjudiciables, ont « sapé l'énergie de la communauté et provoqué beaucoup de mauvaise presse »

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  • Le service de "Cloud computing" de jeux vidéo OnLive annonce ses dates et son prix à la Game Develop

    Mise à jour du 11/03/10 Le service de "Cloud computing" de jeux vidéo OnLive annonce ses dates et son prix à la Game Developers Conference 2010 Se déroulant actuellement, la Game Developers Conference 2010 a offert l'occasion à Mike McGarvey, responsable du projet OnLive, d'officialiser certains points sur son projet de "could computing" pour les jeux vidéo. On apprend ainsi que le service sera disponible à partir du 17 juin prochain sur la sol américain. Rien n'est précisé quand à sa disponibilité du service en Europe. Le service demandera au client de s'abonner mensuellement pour un prix de 14,95$ (soit environ 11€ par mois). Le service sera dans un p...

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  • Green IT : Microsoft et Google peuvent mieux faire, selon le rapport annuel de Greenpeace

    Green IT : Microsoft et Google peuvent mieux faire, selon le rapport annuel de Greenpeace Quand les écolos mettent leur nez dans le milieu de l'informatique, certaines firmes se font tapper sur les doigts. De bons points ont cependant été accordés à Cisco et Ericsson, qui sont arrivés en première position des entreprises informatiques ayant le moins d'impact sur les changements climatiques. Malgré son lobbying en faveur des énergies propres et ses investissements dans les énergies renouvelables, Google obtient un mauvais résultat et se place à la 6éme position. Greenpeace a publié en début de semaine sont Cool IT Leaderboard annuel. Si la première place a été attribuée à Cisco, c'est à cause de ...

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  • « Imagine Cup fait peau neuve » , Microsoft donne le coup d'envoi français de son concours de développement étudiant

    « Imagine Cup fait peau neuve » Microsoft a donné le coup d'envoi français de sa compétition mondiale de développement pour les étudiants Microsoft France a donné ce jeudi le coup d'envoi de la 11ème édition d'Imagine Cup, sa compétition mondiale autour du développement qui réunit plusieurs centaines de milliers d'étudiants. Cette année, plusieurs nouveautés sont au rendez-vous. « Imagine Cup fait peau neuve », lance Microsoft. Les récompenses ont par exemple plus que doublé et atteignent les 300 000 dollars. Quant à la compétition, elle a été réorganisée autour de trois nouvelles catégories - innovat...

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  • OperaMini vient d'être soumis à l'AppStore, un iPhone offert à l'internaute devinant l'instant de so

    Mise à jour du 23.03.2010 par Katleen OperaMini vient d'être soumis à l'AppStore, un iPhone offert à l'internaute devinant l'instant de son approbation Opera vient de franchir le cap et de soumettre une version allégée de son navigateur conçue pour tourner sous l'OS de l'iPhone : OperaMini. A l'instant où j'écris ces lignes, cela fait déjà 02heures21minutes34secondes que l'application a été envoyée à l'AppStore. Opera a en effet lancé un décompte en temps réel sur son site, et demande même aux internautes d'émettre un pronostique quant au moment ou Apple validera OperaMini. A la clé : un iPhone tout neuf à gagner. Et vous, quand pensez-vous que l'AppStore validera OperaMi...

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  • Développement d'applications professionnelles avec Android 2 de Reto Meier, critique par Benwit

    Je viens de lire "Développement d'applications professionnelles avec Android 2" de Reto Meier, ingénieur chez Google. [IMG]http://images-eu.amazon.com/images/P/274402452X.08.LZZZZZZZ.jpg[/IMG] Je le trouve très complémentaire aux tutoriaux qu'on trouve sur Internet. Il aborde beaucoup de sujets et le nombre de pages n'est pas dù à des captures d'écrans ! Ce que j'ai particulièremen apprécié, ce sont toutes les petites informations tirées de son expérience qu'il distille au fil des pages. L'avez vous lu ? Si oui, par rapport à d'autres livres sur le sujet ? Allez vous le lire ?...

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  • Les réseaux de fibre optique trans-océanique proches de leur capacité maximale, comment gérer cette saturation ?

    Les réseaux de fibre optique trans-océanique proches de leur capacité maximale, comment gérer cette saturation ? C'est une information qui est restée assez discrète dans l'actualité, et qui pourtant soulève de nombreuses questions. Il semblerait en effet que le manque d'adresse IPv4 ne soit pas la seule pénurie qu'aient à affronter les internautes du monde entier dans les prochains mois et années. Michael Cembalest, qui travaille pour JP Morgan, a publié le graphique suivant, à propos des connexions intercontinentales. Son message ? La capacité des réseaux de fibre optique trans-océanique arrive à son maximum. Autrement dit, on ne va pas pouvoir continuer de pousser le bouchon... Pour l'instant, cette ...

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