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  • Engineering as a Service

    - by jgelhaus
    Oracle Exadata Database Machine is known for great compute performance, and over the past few years, it has also become known as a great platform for any type of Oracle Database workload, from data warehousing to online transaction processing (OLTP). But now organizations are turning to Oracle Exadata for business efficiencies and private cloud solutions—for consolidation and database as a service (DBaaS). University of Minnesota For an inside look at how DBaaS is working in the real world, it’s worth checking into the University of Minnesota’s database hotel.  With more than 50,000 students, the University of Minnesota in Minneapolis is one of the largest universities in the United States. The university’s centralized IT group not only has to support all those students but also must provide support and services to more than 40 departments and colleges within the university. They have two Exadata Database Machine X2-2 half-rack systems from Oracle, with four database nodes each and roughly 30 terabytes of usable disk space for each of the Oracle Exadata systems. The university is using Oracle Real Application Clusters (Oracle RAC) for high availability and the Data Guard feature of Oracle Database, Enterprise Edition, for disaster recovery capabilities. The deployment has been live in production since May 2011. Overhead Door When it comes to overhead, revolving, sliding, or other specialty residential and commercial doors, Overhead Door is the worldwide leader. But when they needed to open doors with their customers through a better, faster, and more agile IT infrastructure, Overhead Door turned to Oracle and Oracle Exadata. Oracle Exadata Database Machine plays an important part in Overhead Door’s IT and business strategy. The organization has two Exadata Database Machine X2-2s deployed, one in production and one in development and testing Read the full Oracle Magazine article Engineering as a Service

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • Partner Webcast – Oracle SOA Suite 12c: Connect 4 Cloud, Mobile, IoT with On-premise - August 28th 2014

    - by JuergenKress
    Thursday August 28th 2014 SOA Suite 12c Webcast The pace of new business projects continues to grow from increasing customer self-service to seamlessly connecting all your back office and in-the-field applications. At the same time increased integration complexity may seem inevitable as organizations are suddenly faced with the requirement to support three new integration challenges: » Cloud Integration - integrate with the cloud, rapidly integrate a growing list of cloud applications with existing applications » Mobile Integration - the urgency to mobile-enable existing applications » IoT Integration - begin development on the latest trend of connecting Internet of Things (IoT) devices to your existing infrastructure. Join this webcast to get an overview of what is in Java 8 from a business perspective and how with Java 8, you are uniquely positioned to extend innovation in your solutions through the largest, open, standards-based, community-driven platform. Oracle SOA Suite 12c Oracle SOA Suite 12c, the latest version of the industry’s most complete and unified application integration and SOA solution, aims to simplify, accelerate and optimize integrations. Oracle SOA Suite 12c and its associated products, Oracle Managed File Transfer, Oracle Cloud and Application Adapters, B2B and healthcare integration, offer the industry’s most highly integrated platform for solving the increased integration challenges. Oracle SOA Suite 12c is a complete, integrated and best-of-breed platform. It enables next generation integration capabilities through A unified toolset for the development of services and composite applications. A standards-based platform that is service enabled and easily consumable by modern web applications, allowing enterprises to quickly and easily adapt to changes in their business and IT environments. Greater visibility, controls and analytics to govern how services and processes are deployed, reused and changed across their entire lifecycle. Join us to find out more about the new features of Oracle SOA Suite 12c and how it enables you to reduce time to market for new project integration and to reduce integration cost and complexity. Oracle SOA Suite is the ability to simplify by integrating the disparate requirements of cloud, mobile, and IoT devices with existing on-premise applications. Agenda: Oracle SOA Suite 12c new Features Cloud Integration Mobile Enablement Interent of Things (IoT) Summary - Q&A For details please visit our registration page here. Thursday, Aug 28th 2014 10am CET  (9am GMT / 11am EEST SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: SOA Suite 12c,Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress,SOA

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  • What Can You Do When You Need More Than Just CRM?

    - by charles.knapp
    Sometimes a company needs more than just CRM to grow profitably. What if you also need ERP for streamlining the rest of your operations? Unlike CRM-only companies, Oracle can help you - today. For example, Myriad Genetics was an early pioneer and is currently a global life sciences leader in the exciting field of molecular diagnostic products. To keep pace with company growth, Myriad needed to integrate disparate systems and automate paper-based processes. Furthermore, Myriad needed to increase sales pipeline visibility to maximize customer service. Myriad selected Oracle CRM On Demand and E-Business Suite ERP applications. As a result, Myriad standardized sales processes, ensured greater visibility into the pipeline, and improved customer service. Read more here about Myriad and their business results.

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  • Using Computer Management (MMC) with the Solaris CIFS Service (August 25, 2009)

    - by user12612012
    One of our goals for the Solaris CIFS Service is to provide seamless Windows interoperability: not just to deliver ubiquitous, multi-protocol file sharing, which is obviously a major part of this project, but to support Windows services at a fundamental level.  It's an ongoing mission and our latest update includes support for Windows remote management. Remote management is extremely important to Windows administrators and one of the mainstay tools is Computer Management. Computer Management is a Windows administration application, actually a collection of Microsoft Management Console (MMC) tools, that can be used to configure, monitor and manage local and remote services and resources.  The MMC is an extensible framework of registered components, known as snap-ins, which allows Computer Management to provide comprehensive management features for both the local system and remote systems on the network. Supported Computer Management features include: Share ManagementSupport for share management is relatively complete.  You can create, delete, list and configure shares.  It's not yet possible to change the maximum allowed or number of users properties but other properties, including the Share Permissions, can be managed via the MMC. Users, Groups and ConnectionsYou can view local SMB users and groups, monitor user connections and see the list of open files. If necessary, you can also disconnect users and/or close files. ServicesYou can view the SMF services running on an OpenSolaris system.  This is a read-only view - we don't support service management (the ability to start or stop) SMF services from Computer Management (yet). To ensure that only the appropriate users have access to administrative operations there are some access restrictions on these remote management features. Regular users can: List shares Only members of the Administrators or Power Users groups can: Manage shares List connections Only members of the Administrators group can: List open files and close files Disconnect users View SMF services View the EventLog Here's a screenshot when I was using Computer Management and Server Manager (another Windows remote management application) on Windows XP to view some open files on an OpenSolaris system to prepare a slide presentation on MMC support.

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  • ITT Corporation Goes Live on Oracle Sales and Marketing Cloud Service (Fusion CRM)!

    - by Richard Lefebvre
    Back in Q2 of FY12, a division of ITT invited Oracle to demo our CRM On Demand product while the group was considering Salesforce.com. Chris Porter, our Oracle Direct sales representative learned the players and their needs and began to develop relationships. We lost that deal, but not Chris's persistence. A few months passed and Chris called on the ITT Shape Cutting Division's Director of Sales to see how things were going. Chris was told that the plan was for the division to buy more Salesforce.com. In fact, he informed Chris that he had just sent his team to Salesforce.com training. During the conversation, Chris mentioned that our new Oracle Sales Cloud Service could run with Outlook. This caused the ITT Sales Director to reconsider the plan to move forward with our competition. Oracle was invited back to demo the Oracle Sales and Marketing Cloud Service (Fusion CRM) and after it concluded, the Director stated, "That just blew your competition away." The deal closed on June 5th , 2012 Our Oracle Platinum Partner, Intelenex, began the implementation with ITT on July 30th. We are happy to report that on September 18th, the ITT Shape Cutting Division successfully went live on Oracle Sales and Marketing Cloud Service (Fusion CRM). About: ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for growing industrial end-markets in energy infrastructure, electronics, aerospace and transportation. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Founded in 1920, ITT is headquartered in White Plains, NY, with 8,500 employees in more than 30 countries and sales in more than 125 countries. The ITT Shape Cutting Division provides plasma lasers and controls with the Burny, Kaliburn, and AMC brands. Oracle Fusion Products: Oracle Sales and Marketing Cloud Service (Fusion CRM) including: • Fusion CRM Base • Fusion Sales Cloud • Fusion Mobile and Desktop Integration • Automated Forecasting Adoption Model: SaaS Partner: Intelenex Business Drivers: The ITT Shape Cutting Division wanted to: better enable its Sales Force with email and mobile CRM capabilities simplify and automate its complex sales processes centrally manage and maintain customer contact information Why We Won: ITT was impressed with the feature-rich capabilities of Oracle Sales and Marketing Cloud Service (Fusion CRM), including sales performance management and integration. The company also liked the product's flexibility and scalability for future growth. Expected Benefits: Streamlined accurate forecasting Increased customer manageability Improved sales performance Better visibility to customer information

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  • SkyDrive : Microsoft fait une auto-évaluation de son service de stockage Cloud et souhaite renforcer celui-ci

    Skydrive : Microsoft fait une évaluation de son service de stockage Cloud et souhaite renforcer celui-ci SkyDrive, la solution de stockage des données en mode Cloud de Microsoft, bien qu'ayant subir plusieurs mises à jour et adopter le HTML5 pour son interface utilisateur, afin d'améliorer l'expérience d'accès et de partage des documents, présente encore des limites. Omar Shahine et Mike Torres, tous deux gestionnaires de programme pour Skydrive analysent dans un billet de blog l'univers des services Cloud en général, et Skydrive en particulier avec ses manquements et les futures améliorations qui seront apportées au service. Microsoft distingue tout d'abord trois types de...

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  • How granular should a command be in a CQ[R]S model?

    - by Aaronaught
    I'm considering a project to migrate part of our WCF-based SOA over to a service bus model (probably nServiceBus) and using some basic pub-sub to achieve Command-Query Separation. I'm not new to SOA, or even to service bus models, but I confess that until recently my concept of "separation" was limited to run-of-the-mill database mirroring and replication. Still, I'm attracted to the idea because it seems to provide all the benefits of an eventually-consistent system while sidestepping many of the obvious drawbacks (most notably the lack of proper transactional support). I've read a lot on the subject from Udi Dahan who is basically the guru on ESB architectures (at least in the Microsoft world), but one thing he says really puzzles me: As we get larger entities with more fields on them, we also get more actors working with those same entities, and the higher the likelihood that something will touch some attribute of them at any given time, increasing the number of concurrency conflicts. [...] A core element of CQRS is rethinking the design of the user interface to enable us to capture our users’ intent such that making a customer preferred is a different unit of work for the user than indicating that the customer has moved or that they’ve gotten married. Using an Excel-like UI for data changes doesn’t capture intent, as we saw above. -- Udi Dahan, Clarified CQRS From the perspective described in the quotation, it's hard to argue with that logic. But it seems to go against the grain with respect to SOAs. An SOA (and really services in general) are supposed to deal with coarse-grained messages so as to minimize network chatter - among many other benefits. I realize that network chatter is less of an issue when you've got highly-distributed systems with good message queuing and none of the baggage of RPC, but it doesn't seem wise to dismiss the issue entirely. Udi almost seems to be saying that every attribute change (i.e. field update) ought to be its own command, which is hard to imagine in the context of one user potentially updating hundreds or thousands of combined entities and attributes as it often is with a traditional web service. One batch update in SQL Server may take a fraction of a second given a good highly-parameterized query, table-valued parameter or bulk insert to a staging table; processing all of these updates one at a time is slow, slow, slow, and OLTP database hardware is the most expensive of all to scale up/out. Is there some way to reconcile these competing concerns? Am I thinking about it the wrong way? Does this problem have a well-known solution in the CQS/ESB world? If not, then how does one decide what the "right level" of granularity in a Command should be? Is there some "standard" one can use as a starting point - sort of like 3NF in databases - and only deviate when careful profiling suggests a potentially significant performance benefit? Or is this possibly one of those things that, despite several strong opinions being expressed by various experts, is really just a matter of opinion?

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  • L'essor du Cloud freiné par l'organisation des entreprises et non par la défiance envers la technologie selon IDC et VMWare

    L'adoption du Cloud serait freinée par l'organisation des entreprises Et non par la défiance vis-à-vis de la technologie selon IDC et VMWare Ce seraient les mentalités au sein des départements informatiques et non le manque de confiance dans la technologie qui freineraient l'adoption du Cloud Computing public, selon le livre blanc publié par IDC et sponsorisé par VMware. L'étude IDC "Accélérer la réussite du cloud hybride et ajuster les mentalités" prévoit que les deux prochaines années marqueront un tournant dans l'adoption du Cloud Computing en Europe. Une entreprise sur trois voit aujourd'hui cette technologie comme une composante essentielle de sa stratégie informati...

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  • Identifying Service Error in Fedora 16

    - by Cerin
    How do you find the cause of a failed service start in Fedora 16? The new systemctl command in Fedora 16 seems to horribly obscure any useful logging info. [root@host ~]# systemctl start httpd.service Job failed. See system logs and 'systemctl status' for details. [root@host ~]# systemctl status httpd.service httpd.service - The Apache HTTP Server (prefork MPM) Loaded: loaded (/lib/systemd/system/httpd.service; enabled) Active: failed since Thu, 21 Jun 2012 16:26:56 -0400; 1min 23s ago Process: 2119 ExecStop=/usr/sbin/httpd $OPTIONS -k stop (code=exited, status=0/SUCCESS) Process: 2215 ExecStart=/usr/sbin/httpd $OPTIONS -k start (code=exited, status=1/FAILURE) Main PID: 1062 (code=exited, status=0/SUCCESS) CGroup: name=systemd:/system/httpd.service So the first command fails...and it tells me to run another command...which simply tells me that the command returned an error code. Where's the actual error? Even more frustrating is nothing seems to have been written to the logs: [root@host ~]# ls -lah /var/log/httpd/ total 8.0K drwx------. 2 root root 4.0K Jun 21 16:19 . drwxr-xr-x. 21 root root 4.0K Jun 20 16:33 .. -rw-r----- 1 root root 0 Jun 21 16:19 modsec_audit.log -rw-r----- 1 root root 0 Jun 21 16:19 modsec_debug.log

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  • Adobe Creative Cloud : la Creative Suite piratée quand même, le nouveau Dreamweaver proposé illégalement un jour après sa sortie

    Adobe Creative Cloud : la Creative Suite piratée quand même Les nouveaux Dreamweaver et Photoshop proposés illégalement un jour après leur sortieLe Cloud n'y a pas changé grand-chose. Le choix d'Adobe de ne plus commercialiser de versions « en boite » de ses produits mais uniquement une version sur abonnement, Creative Cloud, n'aura tenu les pirates en respect que quelques heures.En fin de la semaine dernière, la presse spécialisée américaine a en effet remarqué que les premiers torrent de la Creative Suite étaient apparus sur le célèbre annuaire The Pirate Bay.Ces versions piratées ne demandent pas d'authentification via le site ...

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  • Windows Azure : Microsoft propose 3 mois d'essai gratuits à sa plateforme Cloud dédiée aux développeurs .NET, Web et Java

    Windows Azure : Microsoft propose 3 mois d'essai gratuits A sa plateforme Cloud dédiée aux développeurs Microsoft identifiait avec nous en octobre 2011 cinq types de scénarios d'utilisation d'Azure : les réseaux sociaux (Social Gaming, campagne marketing ou outil d'analyse tel que Superviz.in de Tequila Rapido), les objets connectés et les services associés (push de notification, stockage de données dans le cloud, synchronisation de différents devices via le cloud, etc.), les sites de e-commerce et les sites à forte audience, les domaines qui ont besoin d'une forte puissance de calcul (calcul de risque dans la finance, modélisation 3D, Rendering, simulation scientifique, etc.), et les applications mobiles (smar...

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  • What are options for 3rd Party Centralized Software Settings Management?

    - by Jeff Martin
    I am an architect in an enterprise looking to build a SaaS solution. Our products are distributed over many different deployable containers, Web Services, Web UI's, etc. I am looking for some open-source or 3rd party software solution to manage the settings of our application. These would be similar to the settings you might find in Word or Eclipse or Visual Studio. The settings would control various behaviors and features of the product. (Probably not settings like which database to connect to but more like, should I show line numbers on the page or not by default..). Ideally, we would be able to store values for different dimensions (by tenant, by user, by application environment... ) Because we have so many different deployables, I am looking for a centralized solution that can provide a web service that each of the deployables can get their individual settings from. Does anyone know of a centralized service providing this sort of features or give me some help in searching for an alternative to rolling our own?

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  • Java EE 7 offrira un support étendu du PaaS, la plateforme confirme son virage vers le Cloud

    Java EE 7 offrira un support étendu du PaaS La plateforme confirme son virage vers le Cloud Mise à jour du 24/06/11, par Hinault Romaric On sait déjà que le prochain Java EE 7 sera très orienté Cloud. La technologie Java pour les applications d'entreprises, dont les spécifications traitent des sujets comme la persistance, le développement et le déploiement d'applications, sera adaptée pour supporter plusieurs modèles de Cloud. Selon les déclarations d'un employé d'Oracle, le prochain JAVA EE aura des capacités permettant une prise en charge du PaaS ((Platform-as-a-service), défini comme la couche intermédiaire en...

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  • BPI On Demand achieves both Oracle Fusion CRM Cloud Service 2013 Specialisation and Reseller status!

    - by Richard Lefebvre
    Oracle is delighted to share with you that BPI OnDemand has achieved the Oracle Fusion CRM Cloud Service 2013 Specialization and is the EMEA first ever Oracle Sales Cloud reseller ! One of Oracle's most active CRM SaaS partners across EMEA, BPI OnDemand operates out of the UK with subsidiaries in Spain and South Africa that will also benefit locally from the specialization and reseller status. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} BPI OnDemand distinguishes itself from other Oracle Sales Cloud integrators with 2 unique implementation options: 1) Rapid Advantage Fixed Scope for as low as £20,000 or their famous 2) Zero upfront cost Fully Managed Cloud CRM Service which has no equivalent in Europe. BPI OnDemand has already 2 Oracle Sales Cloud live customers and is engaging in many other opportunities including large corporate accounts. Meet BPI OnDemand here or on LinkedIn or on Twitter

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  • Windows service fails to start with local user until password is entered again in logon tab

    - by Nick
    Basically we have a service where we use a local account as its logon. it has all the proper permissions, and everything is working fine, service starts and runs and all is good. Then one day, after rebooting, the service fails to start. Logs show incorrect password. Our technicians resolve the issue by simply retyping the password into the "Log On" tab from the services.msc. Unfortunately we have not been able to root cause. I suspect that the password that is stored for the service is lost somehow. Does anyone know where the password hash might be stored so we can check it? The only activities that seem to be possibly related are patching with Microsoft security patches, but we have multiple servers running the same service, and we have never seen more than one at a time, and its usually a different one each time when this occurrs. I believe this to be the same issue as this: Windows service fails to start with custom user until started once with local user But i was unable to add comments, and its really old.

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  • Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) ist da!

    - by Ralf Durben (DBA Community)
    Das zweite Release von Oracle Enterprise Manager Cloud Control 12c ist jetzt verfügbar und zwar für alle Plattformen, auf denen auch das Vorgängerrelease genutzt werden konnte. Das gab es bei Enterprise Manager noch nie: Alle Plattformen haben die gleiche Priorität! In dem neuen Release wurde die Stabilität nochmals verbessert und einige Wünsche unserer Kunden verwirklicht. Auch einige neue Funktionalitäten, wie zum Beispiel "Java as a Service" stehen nun zur Verfügung. Neben dem Cloud Control Framework wurden auch einige Plug-Ins erneuert. Cloud Control 12.1.0.2 ist ein komplettes Release und der Download enthält alles für die Installation des OMS und Agenten. Damit kann mit der Software eine komplette Neuinstallation oder ein Upgrade von EM 10.2.0.5, 11.1 oder 12.1.0.1 (auch ohne Bundle Patch 1) vorgenommen werden. Eine Übersicht über die Neuerungen finden Sie im Oracle Enterprise Manager Cloud Control Introduction Document.

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  • Applying Service Pack 1 to Team Foundation Server 2010

    - by Enrique Lima
    Disclosure:  I performed the following activities on my Windows 7 SP1 system, Visual Studio 2010 SP1 and a local Basic installation of TFS 2010. As with any deployment of a service pack into a server environment, take your recommended precautions and be aware of the changes you are putting in.  With that said, make sure you backup your databases, and that you have an exit/rollback strategy in the event of an unexpected situation. Team Foundation Server 2010 Service Pack 1 corresponds to KB2182621.  The KB article is http://support.microsoft.com/kb/2182621 The process will be very simple to follow, you will need to execute the mu_team_foundation_server_2010_sp1_x86_x64_651711.exe file.  That will extract files needed and launch the wizard driven Installation. Once this process completes, you need to validate the changes. By looking at Team Foundation Server 2010 Administration Console, you should see the reference to the KB number and SP1. There is also a good reason to validate log locations and records. From the Team Foundation Server 2010 Administration Console. Or from Windows Explorer, go to the C:\ProgramData\Microsoft\Team Foundation\Server Configuration\Logs location and review the logs referenced by the servicing references.

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  • Microsoft lance Office 365 pour l'éducation, et ouvre le service collaboratif et de communication Cloud à de nouveaux marchés

    Microsoft lance Office 365 pour l'éducation et ouvre le service collaboratif et de communication Cloud à de nouveaux marchés Microsoft vient d'annoncer le lancement officiel d'une version «Éducation » de son service Cloud Office 365, et une ouverture de celui-ci à de nouveaux marchés. Office 365 est une suite d'applications professionnelles de collaboration et de communication en mode Cloud dont Exchange Online (pour la messagerie), Lync Online (pour la gestion des contacts et la messagerie instantanée), SharePoint Online (pour l'édition des sites) et les Office Web Apps (versions hébergées de Word, Excel, PowerPoint et OneNote). [IMG]http://rdonfack.developpez.com/images/Office365...

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Service Pack 1 for Telerik Extensions for ASP.NET MVC just released

    We just released the first service pack for the Q1 2010 release of Telerik Extensions for ASP.NET MVC. As you may have guessed this is mostly a maintenance release addressing all reported bugfixes. It is important to note that the service pack will be available only to licensed users. We will update the open source version only for major releases. However if a critical bug has been found we will publish builds in the forum so no worries.   Whats new Everything is described in the release notes. There are a few breaking changes in the TreeView and Grid. Check here to see if you are affected: Grid changes and backwards compatibility TreeView changes and backwards compatibility We have also tested the extensions with Visual Studio 2010 to confirm we fully support it. The source and samples will continue to ship in Visual Studio 2008 projects though. Opening ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • New: Deploying Highly Available Monitoring Infrastructure using Oracle Enterprise Manager Cloud Control 12c and Oracle Database Appliance

    - by uwes
    Recently (May 2014) the Solution-in-a-box: Deploying Highly Available Monitoring Infrastructure using Oracle Enterprise Manager Cloud Control 12c and Oracle Database Appliance white paper was published on OTN.This white paper outlines the steps to deploy Oracle Enterprise Manager Cloud Control 12c on the highly available Oracle Database Appliance platform. By reading this document, you will learn more about the process of planning, installing and deploying Oracle Enterprise Manager Cloud Control 12c Release 3 Plug - in Update 1 (12.1.0.3) on Oracle Database Appliance Virtualized Platform.

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  • can't install anything anymore with apt-get

    - by Aymane Shuichi
    Welcome this is the log I have when trying to install anything (php5-fpm after removing it) apt-get install php5-fpm Reading package lists... Done Building dependency tree Reading state information... Done php5-fpm is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0 B of additional disk space will be used. Do you want to continue [Y/n]? y Setting up php5-fpm (5.4.4-14+deb7u10) ... insserv: warning: script 'S55IptabLes' missing LSB tags and overrides insserv: warning: script 'S55IptabLex' missing LSB tags and overrides insserv: There is a loop between service IptabLes and mountnfs if started insserv: loop involving service mountnfs at depth 8 insserv: loop involving service networking at depth 7 insserv: loop involving service mountnfs-bootclean at depth 10 insserv: There is a loop between service rc.local and mountall if started insserv: loop involving service mountall at depth 6 insserv: loop involving service checkfs at depth 5 insserv: loop involving service kbd at depth 11 insserv: There is a loop between service rc.local and mountall-bootclean if started insserv: loop involving service mountall-bootclean at depth 7 insserv: loop involving service urandom at depth 9 insserv: There is a loop between service IptabLes and mountdevsubfs if started insserv: loop involving service mountdevsubfs at depth 2 insserv: loop involving service udev at depth 1 insserv: There is a loop at service rc.local if started insserv: There is a loop at service IptabLes if started insserv: Starting IptabLes depends on rc.local and therefore on system facility `$all' which can not be true! (x99 times repeated ) insserv: Max recursions depth 99 reached insserv: loop involving service postfix at depth 2 insserv: There is a loop between service IptabLes and udev if started insserv: loop involving service mountkernfs at depth 1 insserv: loop involving service IptabLes at depth 1 Now here is the error i get insserv: exiting now without changing boot order! update-rc.d: error: insserv rejected the script header dpkg: error processing php5-fpm (--configure): subprocess installed post-installation script returned error exit status 1 Errors were encountered while processing: php5-fpm E: Sub-process /usr/bin/dpkg returned an error code (1) The biggest operation I held before this was updating nginx from 1.2 to 1.6 and it was thanks to this site : here is the link : How to upgrade nginx from 1.2 to 1.6 on debian 7 Please help !

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  • MVVM and service pattern

    - by alfa-alfa
    I'm building a WPF application using the MVVM pattern. Right now, my viewmodels calls the service layer to retrieve models (how is not relevant to the viewmodel) and convert them to viewmodels. I'm using constructor injection to pass the service required to the viewmodel. It's easily testable and works well for viewmodels with few dependencies, but as soon as I try to create viewModels for complex models, I have a constructor with a LOT of services injected in it (one to retrieve each dependencies and a list of all available values to bind to an itemsSource for example). I'm wondering how to handle multiple services like that and still have a viewmodel that I can unit test easily. I'm thinking of a few solutions: Creating a services singleton (IServices) containing all the available services as interfaces. Example: Services.Current.XXXService.Retrieve(), Services.Current.YYYService.Retrieve(). That way, I don't have a huge constructor with a ton of services parameters in them. Creating a facade for the services used by the viewModel and passing this object in the ctor of my viewmodel. But then, I'll have to create a facade for each of my complexe viewmodels, and it might be a bit much... What do you think is the "right" way to implement this kind of architecture ?

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  • Ikoula lance CloudStack Instances, sa nouvelle plateforme pour créer et déployer en toute liberté des Cloud Publics

    Ikoula lance CloudStack Instances sa nouvelle plateforme pour créer et déployer en toute liberté des Cloud PublicsLe catalogue CloudStack d'Ikoula s'est enrichi d'un nouveau service. Après le lancement en janvier dernier de CloudStack Server, solution de déploiement de Cloud Privés disponible en division Infogérance (IES), l'hébergeur informatique annonce la sortie de CloudStack Instances. CloudStack Instances est une plateforme de Cloud Public packagée, facilitant le déploiement et la gestion d'un réseau d'instances depuis une interface web en self service. Pour 19€/mois, la plateforme comprend : 1 routeur à 10Mb...

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