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• Using unixODBC to connect to Oracle server

  - by Paul

  I am trying to configure our web server (RHEL 5.4 x86) to connect to an Oracle database using unixODBC. I have installed unixODBC-2.2.11-7.1.1, which yum tells me is the latest version. I have also installed the Oracle InstantClient 11.2 and the Oracle InstantClient ODBC library. I have symlinked the all the .so files in /usr/lib/oracle/11.2/client/lib to /usr/lib. I have set $LD_LIBRARY_PATH to /usr/lib/, $ORACLE_HOME to /usr/lib/oracle and $TNS_ADMIN to the directory containing my (valid) Tnsnames.ora file. Here are the contents of my /etc/odbcinst.ini file: [Oracle] Description = Oracle ODBC Connection Driver = /usr/lib/libsqora.so.11.1 Setup = FileUsage = and my /etc/odbc.ini file: [Oracle] Application Attributes = T Attributes = W BatchAutocommitMode = IfAllSuccessful CloseCursor = F DisableDPM = F DisableMTS = T Driver = Oracle EXECSchemaOpt = EXECSyntax = T Failover = T FailoverDelay = 10 FailoverRetryCount = 10 FetchBufferSize = 64000 ForceWCHAR = F Lobs = T Longs = T MetadataIdDefault = F QueryTimeout = T ResultSets = T ServerName = //<host>:<port>/<db> SQLGetData extensions = F Translation DLL = Translation Option = 0 UserID = (ServerName has been edited...host, port, and db are actually there, and correct) When I run isql I get $ isql -v Oracle isql: symbol lookup error: /usr/lib/libsqora.so.11.1: undefined symbol: SQLGetPrivateProfileStringW And running dltest gives me $ dltest Oracle SQLConnect [dltest] ERROR dlopen: Oracle: cannot open shared object file: No such file or directory If anyone has any insights I would be grateful, I've been trying to get this to connect for about 5 hours now... I am going home for the night, but will gladly provide more details, if necessary, tomorrow morning, to anyone willing to help...

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• New Oracle Tutor Class: Create Procedures and Support Documents

  - by [email protected]

  Offered by Oracle University Course Code D66797GC10 July 14-16, 2010 in Chicago, IL This three day Instructor Led class is only US$ 2,250 Oracle® Tutor provides organizations with a powerful pair of applications to develop, deploy, and maintain employee business process documentation. Tutor includes a repository of prewritten process, procedure, and support documents that can be readily modified to reflect your company's unique business processes. The result is a set of job-role specific desk manuals that are easy to update and deploy online. Use Tutor to create content to: Implement new business applications Document for any regulatory compliance initiative Turn every desk into a self service reference center Increase employee productivity The primary challenge for companies faced with documenting policies, processes, and procedures is to realize that they can do this documentation in-house, with existing resources, using Oracle Tutor. Process documentation is a critical success component when implementing or upgrading to a new business application and for supporting corporate governance or other regulatory compliance initiatives. There are over 1000 Oracle Tutor customers worldwide that have used Tutor to create, distribute, and maintain their business procedures. This is easily accomplished because of Tutor's: Ease of use by those who have to write procedures (Microsoft Word based authoring) Ease of company-wide implementation (complex document management activities are centralized) Ease of use by workers who have to follow the procedures (play script format) Ease of access by remote workers (web-enabled) This course is an introduction to the Oracle Tutor suite of products. It focuses on the process documentation feature set of the Tutor applications. Participants will learn about writing procedures and maintaining these particular process document types, all using the Tutor method. Audience Business Analysts End Users Functional Implementer Project Manager Sales Consultants Security Compliance Auditors User Adoption Consultants Prerequisites No Prerequisite Courses strong working knowledge of MS Windows strong working knowledge of MS Word (2007) Objectives • Provide your organization with the next steps to implement the Tutor procedure writing method and system in your organization • Use the Tutor Author application to write employee focused process documents (procedures, instructions, references, process maps) • Use the Tutor Publisher application to create impact analysis reports, Employee Desk Manuals, and Owner Manuals Web site on OU Link to a PDF of the class summary Oracle University Training Centre - Chicago Emily Chorba Product Manager for Oracle Tutor

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• Free Developer Day - Hands-on Oracle 11g Applications Development

  - by [email protected]

  Spend a day with us learning the key tools, frameworks, techniques, and best practices for building database-backed applications. Gain hands-on experience developing database-backed applications with innovative and performance-enhancing methods. Meet, learn from, and network with Oracle database application development experts and your peers. Get a chance to win a Flip video camera and Oracle prizes, and enjoy post-event benefits such as advanced lab content downloads.Bring your own laptop (Windows, Linux, or Mac with minimum 2Gb RAM) and take away scripts, labs, and applications*.Space is limited. "Register Now"  for this FREE event. Don't miss your exclusive opportunity to meet with Oracle application development & database experts, win Oracle Trainings, and discuss today's most vital application development topics.          Win two Oracle Trainings valued in $2500 each. Offered by SDT Learning Corp·         Oracle Application Express: Developing Web Applications (duración de 4 días)·         Oracle Fusion Middleware 11g: Java Programming Ed 1.1 (duración de 5 días)You can also be registered Calling to Jamielle Gandía at 787-999-3187Requirements by TrackFor .Net Track1) A windows machine with 2 GB memory2) Attendees must in advance of the show, download and install VMWare player:       http://www.vmware.com/products/player/3) Attendees should test their machine to make sure they can run an executable on an external USB hard drive (some corporate machines are locked down so they cannot do this)For Java TrackYou will save time if you install these applications in advance:1) A windows machine with 2 GB memory2) VirtualBox must be installed in each laptopWhat is virtual box? Where can I download it?For APEX Track1) A windows machine with 2 GB memoryOracle Corporate agenda @  HereNote:  (Limited to 50 people per Track)

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• Free Developer Day - Hands-on Oracle 11g Applications Development

  - by [email protected]

  Spend a day with us learning the key tools, frameworks, techniques, and best practices for building database-backed applications. Gain hands-on experience developing database-backed applications with innovative and performance-enhancing methods. Meet, learn from, and network with Oracle database application development experts and your peers. Get a chance to win a Flip video camera and Oracle prizes, and enjoy post-event benefits such as advanced lab content downloads.Bring your own laptop (Windows, Linux, or Mac with minimum 2Gb RAM) and take away scripts, labs, and applications*.Space is limited. "Register Now"  for this FREE event. Don't miss your exclusive opportunity to meet with Oracle application development & database experts, win Oracle Trainings, and discuss today's most vital application development topics.          Win two Oracle Trainings valued in $2500 each. Offered by SDT Learning Corp·         Oracle Application Express: Developing Web Applications (duración de 4 días)·         Oracle Fusion Middleware 11g: Java Programming Ed 1.1 (duración de 5 días)You can also be registered Calling to Jamielle Gandía at 787-999-3187Requirements by TrackFor .Net Track1) A windows machine with 2 GB memory2) Attendees must in advance of the show, download and install VMWare player:       http://www.vmware.com/products/player/3) Attendees should test their machine to make sure they can run an executable on an external USB hard drive (some corporate machines are locked down so they cannot do this)For Java TrackYou will save time if you install these applications in advance:1) A windows machine with 2 GB memory2) VirtualBox must be installed in each laptopWhat is virtual box? Where can I download it?For APEX Track1) A windows machine with 2 GB memoryOracle Corporate agenda @  HereNote:  (Limited to 50 people per Track)

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• Oracle SOA Suite on Virtual Box

  - by sravan.sarraju(at)oracle.com

  Recently I have started my journey Oracle SOA Suite and the first big hurdle everyone warned me off is setting up Oracle SOA Suite environment in our personal machine for learning. My laziness pushed me to search for much easier way than regular all download, configuration stuff and bang..! I found in the solution oracle site itself. Oracle SOA Suite on Virtual Box. For those who are not aware of Virtual Box, it’s a virtualization software which enables u to install multiple operating systems on a virtual hard drive which in turn managed by Virtual Box. In short pack ur Operating System, Software, Files everything into a VM and carry it wherever u go. Coming to Oracle SOA Suite, Oracle is offering a prebuilt VM for download which u can mount on ur Virtual box and that all you need. Here is the link for Virtual Box image of Oracle SOA Suite. Virtual Box can be downloaded here It’s a huge download. I’m yet to try it myself. Will get back to my writer again once I’m done.

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• Our Oracle Recruitment Team is Growing - Multiple Job Opportunities in Bangalore, India

  - by david.talamelli

  DON"T GET STUCK IN THE MATRIXSEE YOUR FUTUREVISIT THE ORACLE The position(s): CORPORATE RECRUITING RESEARCH ANALYST(S) ABOUT ORACLE Oracle's business is information--how to manage it, use it, share it, protect it. For three decades, Oracle, the world's largest enterprise software company, has provided the software and services that allow organizations to get the most up-to-date and accurate information from their business systems. Only Oracle powers the information-driven enterprise by offering a complete, integrated solution for every segment of the process industry. When you run Oracle applications on Oracle technology, you speed implementation, optimize performance, and maximize ROI. Great hiring doesn't happen by accident; it's the culmination of a series of thoughtfully planned and well executed events. At the core of any hiring process is a sourcing strategy. This is where you come in... Do you want to be a part of a world-class recruiting organization that's on the cutting edge of technology? Would you like to experience a rewarding work environment that allows you to further develop your skills, while giving you the opportunity to develop new skills? If you answered yes, you've taken your first step towards a future with Oracle. We are building a Research Team to support our North America Recruitment Team, and we need creative, smart, and ambitious individuals to help us drive our research department forward. Oracle has a track record for employing and developing the very best in the industry. We invest generously in employee development, training and resources. Be a part of the most progressive internal recruiting team in the industry. For more information about Oracle, please visit our Web site at http://www.oracle.com Escape the hum drum job world matrix, visit the Oracle and be a part of a winning team, apply today. POSITION: Corporate Recruiting Research Analyst LOCATION: Bangalore, India RESPONSIBILITIES: •Develop candidate pipeline using Web 2.0 sourcing strategies and advanced Boolean Search techniques to support U.S. Recruiting Team for various job functions and levels. •Engage with assigned recruiters to understand the supported business as well as the recruiting requirements; partner with recruiters to meet expectations and deliver a qualified pipeline of candidates. •Source candidates to include both active and passive job seekers to provide a strong pipeline of qualified candidates for each recruiter; exercise creativity to find candidates using Oracle's advanced sourcing tools/techniques. •Fully evaluate candidate's background against the requirements provided by recruiter, and process leads using ATS (Applicant Tracking System). •Manage your efforts efficiently; maintain the highest levels of client satisfaction as well as strong operations and reporting of research activities. PREFERRED QUALIFICATIONS: •Fluent in English, with excellent written and oral communication skills. •Undergraduate degree required, MBA or Masters preferred. •Proficiency with Boolean Search techniques desired. •Ability to learn new software applications quickly. •Must be able to accommodate some U.S. evening hours. •Strong organization and attention to detail skills. •Prior HR or corporate in-house recruiting experiences a plus. •The fire in the belly to learn new ideas and succeed. •Ability to work in team and individual environments. This is an excellent opportunity to join Oracle in our Bangalore Offices. Interested applicants can send their resume to [email protected] or contact David on +61 3 8616 3364

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• Spotlight on Oracle Social Relationship Management. Social Enable Your Enterprise with Oracle SRM.

  - by Pat Ma

  Facebook is now the most popular site on the Internet. People are tweeting more than they send email. Because there are so many people on social media, companies and brands want to be there too. They want to be able to listen to social chatter, engage with customers on social, create great-looking Facebook pages, and roll out social-collaborative work environments within their organization. This is where Oracle Social Relationship Management (SRM) comes in. Oracle SRM is a product that allows companies to manage their presence with prospects and customers on social channels. Let's talk about two popular use cases with Oracle SRM. Easy Publishing - Companies now have an average of 178 social media accounts - with every product or geography or employee group creating their own social media channel. For example, if you work at an international hotel chain with every single hotel creating their own Facebook page for their location, that chain can have well over 1,000 social media accounts. Managing these channels is a mess - with logging in and out of every account, making sure that all accounts are on brand, and preventing rogue posts from destroying the brand. This is where Oracle SRM comes in. With Oracle Social Relationship Management, you can log into one window and post messages to all 1,000+ social channels at once. You can set up approval flows and have each account generate their own content but that content must be approved before publishing. The benefits of this are easy social media publishing, brand consistency across all channels, and protection of your brand from inappropriate posts. Monitoring and Listening - People are writing and talking about your company right now on social media. 75% of social media users have written a negative post about a brand after a poor customer service experience. Think about all the negative posts you see in your Facebook news feed about delayed flights or being on hold for 45 minutes. There is so much social chatter going on around your brand that it's almost impossible to keep up or comprehend what's going on. That's where Oracle SRM comes in. With Social Relationship Management, a company can monitor and listen to what people are saying about them on social channels. They can drill down into individual posts or get a high level view of trends and mentions. The benefits of this are comprehending what's being said about your brand and its competitors, understanding customers and their intent, and responding to negative posts before they become a PR crisis. Oracle SRM is part of Oracle Cloud. The benefits of cloud deployment for customers are faster deployments, less maintenance, and lower cost of ownership versus on-premise deployments. Oracle SRM also fits into Oracle's vision to social enable your enterprise. With Oracle SRM, social media is not just a marketing channel. Social media is also mechanism for sales, customer support, recruiting, and employee collaboration. For more information about how Oracle SRM can social enable your enterprise, please visit oracle.com/social. For more information about Oracle Cloud, please visit cloud.oracle.com.

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• Upgrading to Oracle Enterprise Manager 12c Release 2: Top Tips One Must Know

  - by AnkurGupta

  Recently Oracle announced incremental release of Enterprise Manager 12c called Enterprise Manager 12c Release 2 (EM12c R2) which includes several new exciting features (Press announcement). Right before the official release, we upgraded an internal production site from EM 12c R1 to EM 12c R2 and had an extremely pleasant experience. Let me share few key takeaways as well as few tips from this upgrade exercise. I - Why Should You Upgrade To Enterprise Manager 12c Release 2 While an upgrade is usually recommended primarily to take benefit of the latest features (which is valid for this upgrade as well), I found several other compelling reasons purely from deployment perspective. Standardize your EM deployment:  Enterprise Manager comprises of several different components (OMS, agents, plug-ins, etc) and it might be possible that these are at varied patch levels in your environment. For instance, in case of an environment containing Bundle Patch 1 (customer announcement), there is a good chance that you may not have all the components up-to-date. There are two possible reasons. Bundle Patch 1 involved patching different components (OMS, agents, plug-ins) with multiple one-off patches which may not have been applied to all components yet. Bundle Patch 1 for different platforms were not released together. Which means you may not have got the chance to patch all the components on different platforms. Note: BP1 patches are not mandatory to upgrade to EM12c R2 release EM 12c R2 provides an excellent opportunity to standardize your Cloud Control environment (OMS, repository and agents) and plug-ins to latest versions in single shot. All platform releases are made available simultaneously: For the very first time in the history of EM release, all the platforms were released on day one itself, which means you do not need to wait for platform specific binaries for EM OMS or Agent to perform install or upgrades in a heterogeneous environment. Highly refined and automated process – Upgrade process is by far the smoothest and the cleanest as compared to previous releases of Enterprise manager. Following are the ones that stand out. Automatic Plug-in management – Plug-in upgrade along with new plug-in deployment is supported in upgrade installer wizard which means bulk of the updates to OMS and repository can be done in the same workflow. Saves time and minimizes user inputs. Plug-in Upgrade or Migrate Auto Update: While doing the OMS and repository upgrade, you can use Auto Update screen in Oracle Universal Installer to check for any updates/patches. That will help you to avoid the know issues and will make sure that your upgrade is successful. Allows mass upgrade of EM Agents – A new dedicated menu has been added in the EM console for agent upgrade. Agent upgrade workflow is extremely simple that requires agent name as the only input. ADM / JVMD Manager/Agent upgrade – complete process is supported via UI screens. EM12c R2 Upgrade Guide is much simpler to follow as compared to those for earlier releases. This is attributed to the simpler upgrade process. Robust and Performing Platform: EM12c R2 release not only includes several new features, but also provides a more stable platform which incorporates several fixes and enhancements in the Enterprise Manager framework. II - Few Tips To Remember In my last post (blog link) I shared few tips and tricks from my experience applying the Bundle Patch. Recently I upgraded the same site to EM 12c R2 and found few points that you must take note of, while planning this upgrade. The tips below are also applicable to EM 12c R1 environments that do not have Bundle Patch 1 patches applied. Verify the monitored application certification – Specific targets like E-Business Suite have not yet been certified as managed target in EM 12c R2. Therefore make sure to recheck the Enterprise Manager certification Matrix on My Oracle Support before planning the upgrade. Plan downtime – Because EM 12c R2 is an incremental release of EM 12c, for EM 12c R1 to EM 12c R2 upgrade supports only 1-system upgrade approach, which mean there will be downtime. OMS name change after upgrade – In case of multi OMS environments, additional OMS is renamed after upgrade, which has few implications when you upgrade JVMD and ADP agents on OMS. This is well documented in upgrade guide but make sure you read through all the notes. Upgrading BI Publisher– EM12c R2 is certified with BI Publisher 11.1.1.6.0 only. Therefore in case you are using EM 12c R1 which is integrated with BI Publisher 11.1.1.5.0, you must upgrade the BI Publisher to 11.1.1.6.0. Follow the steps from Advanced Installation and Configuration Guide here. Perform Post upgrade Tasks – Make sure to perform post upgrade steps mentioned in documentation here. These include critical changes that must be done right after upgrade to get the right configuration. For instance Database plug-in should be upgraded to Revision 3 (12.1.0.2.0 [u120804]). Delete old OMS Home – EM12c R1 to EM12c R2 is an out of place upgrade, which means it creates a new oracle home for OMS, plug-ins, etc. Therefore please ensure that You have sufficient extra space for new OMS before starting the upgrade process. You clean up the old OMS home after the upgrade process. Steps are available here. DO NOT remove the agent home on OMS host, because agent is upgraded in-place. If you have standby OMS setup then do look into the steps to upgrade the standby OMS from the upgrade guide before going ahead. Read the right documentation – Make sure to follow the Upgrade guide which provides the most comprehensive information on EM12c R2 upgrade process. Additionally you can refer other resources to get familiar with upgrade concepts. Recorded webcast - Oracle Enterprise Manager Cloud Control 12c Release 2 Installation and Upgrade Overview Presentation - Understanding Enterprise Manager 12.1.0.2 Upgrade We are very excited about this latest release and will look forward to hear back any feedback from your upgrade experience!

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• HDFC Bank's Journey to Oracle Private Database Cloud

  - by Nilesh Agrawal

  One of the key takeaways from a recent post by Sushil Kumar is the importance of business initiative that drives the transformational journey from legacy IT to enterprise private cloud. The journey that leads to a agile, self-service and efficient infrastructure with reduced complexity and enables IT to deliver services more closely aligned with business requirements. Nilanjay Bhattacharjee, AVP, IT of HDFC Bank presented a real-world case study based on one such initiative in his Oracle OpenWorld session titled "HDFC BANK Journey into Oracle Database Cloud with EM 12c DBaaS". The case study highlighted in this session is from HDFC Bank’s Lending Business Segment, which comprises roughly 50% of Bank’s top line. Bank’s Lending Business is always under pressure to launch “New Schemes” to compete and stay ahead in this segment and IT has to keep up with this challenging business requirement. Lending related applications are highly dynamic and go through constant changes and every single and minor change in each related application is required to be thoroughly UAT tested certified before they are certified for production rollout. This leads to a constant pressure in IT for rapid provisioning of UAT databases on an ongoing basis to enable faster time to market. Nilanjay joined Sushil Kumar, VP, Product Strategy, Oracle, during the Enterprise Manager general session at Oracle OpenWorld 2012. Let's watch what Nilanjay had to say about their recent Database cloud deployment. “Agility” in launching new business schemes became the key business driver for private database cloud adoption in the Bank. Nilanjay spent an hour discussing it during his session. Let's look at why Database-as-a-Service(DBaaS) model was need of the hour in this case  - Average 3 days to provision UAT Database for Loan Management Application Silo’ed UAT environment with Average 30% utilization Compliance requirement consume UAT testing resources DBA activities leads to $$ paid to SI for provisioning databases manually Overhead in managing configuration drift between production and test environments Rollout impact/delay on new business initiatives The private database cloud implementation progressed through 4 fundamental phases - Standardization, Consolidation, Automation, Optimization of UAT infrastructure. Project scoping was carried out and end users and stakeholders were engaged early on right from planning phase and including all phases of implementation. Standardization and Consolidation phase involved multiple iterations of planning to first standardize on infrastructure, db versions, patch levels, configuration, IT processes etc and with database level consolidation project onto Exadata platform. It was also decided to have existing AIX UAT DB landscape covered and EM 12c DBaaS solution being platform agnostic supported this model well. Automation and Optimization phase provided the necessary Agility, Self-Service and efficiency and this was made possible via EM 12c DBaaS. EM 12c DBaaS Self-Service/SSA Portal was setup with required zones, quotas, service templates, charge plan defined. There were 2 zones implemented - Exadata zone  primarily for UAT and benchmark testing for databases running on Exadata platform and second zone was for AIX setup to cover other databases those running on AIX. Metering and Chargeback/Showback capabilities provided business and IT the framework for cloud optimization and also visibility into cloud usage. More details on UAT cloud implementation, related building blocks and EM 12c DBaaS solution are covered in Nilanjay's OpenWorld session here. Some of the key Benefits achieved from UAT cloud initiative are - New business initiatives can be easily launched due to rapid provisioning of UAT Databases [ ~3 hours ] Drastically cut down $$ on SI for DBA Activities due to Self-Service Effective usage of infrastructure leading to  better ROI Empowering  consumers to provision database using Self-Service Control on project schedule with DB end date aligned to project plan submitted during provisioning Databases provisioned through Self-Service are monitored in EM and auto configured for Alerts and KPI Regulatory requirement of database does not impact existing project in queue This table below shows typical list of activities and tasks involved when a end user requests for a UAT database. EM 12c DBaaS solution helped reduce UAT database provisioning time from roughly 3 days down to 3 hours and this timing also includes provisioning time for database with production scale data (ranging from 250 G to 2 TB of data) - And it's not just about time to provision,  this initiative has enabled an agile, efficient and transparent UAT environment where end users are empowered with real control of cloud resources and IT's role is shifted as enabler of strategic services instead of being administrator of all user requests. The strong collaboration between IT and business community right from planning to implementation to go-live has played the key role in achieving this common goal of enterprise private cloud. Finally, real cloud is here and this cloud is accompanied with rain (business benefits) as well ! For more information, please go to Oracle Enterprise Manager  web page or  follow us at :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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• NEW 2-Day Instructor Led Course on Oracle Data Mining Now Available!

  - by chberger

  A NEW 2-Day Instructor Led Course on Oracle Data Mining has been developed for customers and anyone wanting to learn more about data mining, predictive analytics and knowledge discovery inside the Oracle Database.  Course Objectives: Explain basic data mining concepts and describe the benefits of predictive analysis Understand primary data mining tasks, and describe the key steps of a data mining process Use the Oracle Data Miner to build,evaluate, and apply multiple data mining models Use Oracle Data Mining's predictions and insights to address many kinds of business problems, including: Predict individual behavior, Predict values, Find co-occurring events Learn how to deploy data mining results for real-time access by end-users Five reasons why you should attend this 2 day Oracle Data Mining Oracle University course. With Oracle Data Mining, a component of the Oracle Advanced Analytics Option, you will learn to gain insight and foresight to: Go beyond simple BI and dashboards about the past. This course will teach you about "data mining" and "predictive analytics", analytical techniques that can provide huge competitive advantage Take advantage of your data and investment in Oracle technology Leverage all the data in your data warehouse, customer data, service data, sales data, customer comments and other unstructured data, point of sale (POS) data, to build and deploy predictive models throughout the enterprise. Learn how to explore and understand your data and find patterns and relationships that were previously hidden Focus on solving strategic challenges to the business, for example, targeting "best customers" with the right offer, identifying product bundles, detecting anomalies and potential fraud, finding natural customer segments and gaining customer insight.

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• migrating Solaris to RH: network latency issue, tcp window size & other tcp parameters

  - by Bastien

  Hello I have a client/server app (Java) that I'm migrating from Solaris to RH Linux. since I started running it in RH, I noticed some issues related to latency. I managed to isolate the problem that looks like this: client sends 5 messages (32 bytes each) in a row (same application timestamp) to the server. server echos messages. client receives replies and prints round trip time for each msg. in Solaris, all is well: I get ALL 5 replies at the same time, roughly 80ms after having sent original messages (client & server are several thousands miles away from each other: my ping RTT is 80ms, all normal). in RH, first 3 messages are echoed normally (they arrive 80ms after they've been sent), however the following 2 arrive 80ms later (so total 160ms RTT). the pattern is always the same. clearly looked like a TCP problem. on my solaris box, I had previously configured the tcp stack with 2 specific options: disable nagle algorithm globally set tcp_deferred_acks_max to 0 on RH, it's not possible to disable nagle globally, but I disabled it on all of my apps' sockets (TCP_NODELAY). so I started playing with tcpdump (on the server machine), and compared both outputs: SOLARIS: 22 2.085645 client server TCP 56150 > 6006 [PSH, ACK] Seq=111 Ack=106 Win=66672 Len=22 "MSG_1 RCV" 23 2.085680 server client TCP 6006 > 56150 [ACK] Seq=106 Ack=133 Win=50400 Len=0 24 2.085908 client server TCP 56150 > 6006 [PSH, ACK] Seq=133 Ack=106 Win=66672 Len=22 "MSG_2 RCV" 25 2.085925 server client TCP 6006 > 56150 [ACK] Seq=106 Ack=155 Win=50400 Len=0 26 2.086175 client server TCP 56150 > 6006 [PSH, ACK] Seq=155 Ack=106 Win=66672 Len=22 "MSG_3 RCV" 27 2.086192 server client TCP 6006 > 56150 [ACK] Seq=106 Ack=177 Win=50400 Len=0 28 2.086243 server client TCP 6006 > 56150 [PSH, ACK] Seq=106 Ack=177 Win=50400 Len=21 "MSG_1 ECHO" 29 2.086440 client server TCP 56150 > 6006 [PSH, ACK] Seq=177 Ack=106 Win=66672 Len=22 "MSG_4 RCV" 30 2.086454 server client TCP 6006 > 56150 [ACK] Seq=127 Ack=199 Win=50400 Len=0 31 2.086659 server client TCP 6006 > 56150 [PSH, ACK] Seq=127 Ack=199 Win=50400 Len=21 "MSG_2 ECHO" 32 2.086708 client server TCP 56150 > 6006 [PSH, ACK] Seq=199 Ack=106 Win=66672 Len=22 "MSG_5 RCV" 33 2.086721 server client TCP 6006 > 56150 [ACK] Seq=148 Ack=221 Win=50400 Len=0 34 2.086947 server client TCP 6006 > 56150 [PSH, ACK] Seq=148 Ack=221 Win=50400 Len=21 "MSG_3 ECHO" 35 2.087196 server client TCP 6006 > 56150 [PSH, ACK] Seq=169 Ack=221 Win=50400 Len=21 "MSG_4 ECHO" 36 2.087500 server client TCP 6006 > 56150 [PSH, ACK] Seq=190 Ack=221 Win=50400 Len=21 "MSG_5 ECHO" 37 2.165390 client server TCP 56150 > 6006 [ACK] Seq=221 Ack=148 Win=66632 Len=0 38 2.166314 client server TCP 56150 > 6006 [ACK] Seq=221 Ack=190 Win=66588 Len=0 39 2.364135 client server TCP 56150 > 6006 [ACK] Seq=221 Ack=211 Win=66568 Len=0 REDHAT: 17 2.081163 client server TCP 55879 > 6006 [PSH, ACK] Seq=111 Ack=106 Win=66672 Len=22 "MSG_1 RCV" 18 2.081178 server client TCP 6006 > 55879 [ACK] Seq=106 Ack=133 Win=5888 Len=0 19 2.081297 server client TCP 6006 > 55879 [PSH, ACK] Seq=106 Ack=133 Win=5888 Len=21 "MSG_1 ECHO" 20 2.081711 client server TCP 55879 > 6006 [PSH, ACK] Seq=133 Ack=106 Win=66672 Len=22 "MSG_2 RCV" 21 2.081761 client server TCP 55879 > 6006 [PSH, ACK] Seq=155 Ack=106 Win=66672 Len=22 "MSG_3 RCV" 22 2.081846 server client TCP 6006 > 55879 [PSH, ACK] Seq=127 Ack=177 Win=5888 Len=21 "MSG_2 ECHO" 23 2.081995 server client TCP 6006 > 55879 [PSH, ACK] Seq=148 Ack=177 Win=5888 Len=21 "MSG_3 ECHO" 24 2.082011 client server TCP 55879 > 6006 [PSH, ACK] Seq=177 Ack=106 Win=66672 Len=22 "MSG_4 RCV" 25 2.082362 client server TCP 55879 > 6006 [PSH, ACK] Seq=199 Ack=106 Win=66672 Len=22 "MSG_5 RCV" 26 2.082377 server client TCP 6006 > 55879 [ACK] Seq=169 Ack=221 Win=5888 Len=0 27 2.171003 client server TCP 55879 > 6006 [ACK] Seq=221 Ack=148 Win=66632 Len=0 28 2.171019 server client TCP 6006 > 55879 [PSH, ACK] Seq=169 Ack=221 Win=5888 Len=42 "MSG_4 ECHO + MSG_5 ECHO" 29 2.257498 client server TCP 55879 > 6006 [ACK] Seq=221 Ack=211 Win=66568 Len=0 so, I got confirmation things are not working correctly for RH: packet 28 is sent TOO LATE, it looks like the server is waiting for packet 27's ACK before doing anything. seems to me it's the most likely reason... then I realized that the "Win" parameters are different on Solaris & RH dumps: 50400 on Solaris, only 5888 on RH. that's another hint... I read the doc about the slide window & buffer window, and played around with the rcvBuffer & sendBuffer in java on my sockets, but never managed to change this 5888 value to anything else (I checked each time directly with tcpdump). does anybody know how to do this ? I'm having a hard time getting definitive information, as in some cases there's "auto-negotiation" that I might need to bypass, etc... I eventually managed to get only partially rid of my initial problem by setting the "tcp_slow_start_after_idle" parameter to 0 on RH, but it did not change the "win" parameter at all. the same problem was there for the first 4 groups of 5 messages, with TCP retransmission & TCP Dup ACK in tcpdump, then the problem disappeared altogether for all following groups of 5 messages. It doesn't seem like a very clean and/or generic solution to me. I'd really like to reproduce the exact same conditions under both OSes. I'll keep researching, but any help from TCP gurus would be greatly appreciated ! thanks !

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• Solaris: Programmatic interface to ifconfig?

  - by David Citron

  I'm looking for a programmatic interface to the Solaris ifconfig(1M) command. Apparently Linux has the getifaddrs(3) command, but as far as I can tell this has not been ported to Solaris. Short of attempting to use the code at the link above, is there any way to determine ifconfig(1M)-type data (network interface presence, state, etc.) without forking the system command and parsing the output?

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• Provisioning Oracle Solaris 11

  - by Owen Allen

  OS Provisioning is one of the major features of Ops Center. You can set up an OS provisioning plan and profile, which specify how an OS is deployed, and then use them to create new operating systems on any number of systems. Oracle Solaris 11 works a bit differently than older versions of Oracle Solaris, though, and even if you've done OS provisioning before you might have some questions about how to provision it. The Provisioning Oracle Solaris 11 OS how-to walks you through discovering the target hardware, creating a simple OS provisioning plan and profile, and launching a job to provision an OS. There's further information in the Provisioning Operating Systems section of the Feature Guide.

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• Morgan Stanley chooses Solaris 11 to run cloud file services

  - by Frederic Pariente

  At the EAKC2012 Conference last week in Edinburg, Robert Milkowski, Unix engineer at Morgan Stanley, presented on deploying OpenAFS on Solaris 11. It makes a great proofpoint on how ZFS and DTrace gives a definite advantage to Solaris over Linux to run AFS distributed file system services, the "cloud file system" as it calls it in his blog. Mike used ZFS to achieve a 2-3x compression ratio on data and greatly lower the TCA and TCO of the storage subsystem, and DTrace to root-cause scalability bottlenecks and improve performance. As future ideas, Mike is looking at leveraging more Solaris features like Zones, ZFS Dedup, SSD for ZFS, etc.

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• Installing software on Solaris

  - by sturda

  I'd like to install several unix utilities (incl. xmlstarlet, wget) on a solaris 10 machine which I don't have root access to (obviously, I have a user account). I'm not that experienced with solaris and am wondering if I can simply get hold of an uber binary for each utility I need and just place this in my home directory? Is this feasible? Many thanks

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• Top Questions and Answers for Pluging into Oracle Database as a Service

  - by David Swanger

  Yesterday we hosted a comprehensive online forum that shared a comprehensive path to help your organization design, deploy, and deliver a Database as a Service cloud. If you missed the online forum, you can watch it on demand by registering here. We received numerous questions.  Below are highlights of the most informative: DBaaS requires a lengthy and careful design efforts. What is the minimum requirements of setting up a scaled-down environment and test it out? You should have an OEM 12c environment for DBaaS administration and then a target database deployment platform that has the key characteristics of what your production environment will look like. This could be a single server or it could be a small pool of hosts if your production DBaaS will be larger and you want to test a more robust / real world configuration with Zones and Pools or DR capabilities for example. How does this benefit companies having their own data center? This allows companies to transform their internal IT to a service delivery model for the database. The benefits to the company are significant cost savings, improved business agility and reduced risk. The benefits to the consumers (internal) of services if much fast provisioning, and response to change in business requirements. From a deployment perspective, is DBaaS's job solely DBA's job? The best deployment model enables the DBA (or end-user) to control the entire process. All resources required to deploy the service are pre-provisioned, and there are no external dependencies (on network, storage, sysadmins teams). The service is created either via a self-service portal or by the DBA. The purpose of self service seems to be that the end user does not rely on the DBA. I just need to give him a template. He decides how much AMM he needs. Why shall I set it one by one. That doesn't seem to be the purpose of self service. Most customers we have worked with define a standardized service catalog, with a few (2 to 5) different classes of service. For each of these classes, there is a pre-defined deployment template, and the user has the ability to select from some pre-defined service sizes. The administrator only has to create this catalog once. Each user then simply selects from the options offered in the catalog.  Looking at DBaaS service definition, it seems to be no different from a service definition provided by a well defined DBA team. Why do you attribute it to DBaaS? There are a couple of perspectives. First, some organizations might already be operating with a high level of standardization and a higher level of maturity from an ITIL or Service Management perspective. Their journey to DBaaS could be shorter and their Service Definition will evolve less but they still might need to add capabilities such as Self Service and Metering/Chargeback. Other organizations are still operating in highly siloed environments with little automation and their formal Service Definition (if they have one) will be a lot less mature today. Therefore their future state DBaaS will look a lot different from their current state, as will their Service Definition. How database as a service impact or help with "Click to Compute" or deploying "Database in cloud infrastructure" DBaaS enables Click to Compute. Oracle DBaaS can be implemented using three architecture models: Oracle Multitenant 12c, native consolidation using Oracle Database and consolidation using virtualization in infrastructure cloud. As Deploy session showed, you get higher consolidating density and efficiency using Multitenant and higher isolation using infrastructure cloud. Depending upon your business needs, DBaaS can be implemented using any of these models. How exactly is the DBaaS different from the traditional db? Storage/OS/DB all together to 'transparently' provide service to applications? Will there be across-databases access by application/user. Some key differences are: 1) The services run on a shared platform. 2) The services can be rapidly provisioned (< 15 minutes). 3) The services are dynamic and can be relocated, grown, shrunk as needed to meet business needs without disruption and rapidly. 4) The user is able to provision the services directly from a standardized service catalog.. With 24x7x365 databases its difficult to find off peak hrs to do basic admin tasks such as gathering stats, running backups, batch jobs. How does pluggable database handle this and different needs/patching downtime of apps databases might be serving? You can gather stats in Oracle Multitenant the same way you had been in regular databases. Regarding patching/upgrading, Oracle Multitenant makes patch/upgrade very efficient in that you can pre-provision a new version/patched multitenant db in a different ORACLE_HOME and then unplug a PDB from its CDB and plug it into the newer/patched CDB in seconds.  Thanks for all the great questions!  If you'd like to learn more and missed the online forum, you can watch it on demand here.

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• Experience Oracle Enterprise Data Quality at OpenWorld 2012

  - by Mala Narasimharajan

  This year Enterprise Data Quality features sessions designed to cover topics above and beyond product strategy and roadmap. Specifically, we have planned to have sessions around data governance, how does EDQ enable data acquisition, migration as well as integration. In addition, check out our hands-on-lab to see for yourself the new enhancements and integration to EDQ. Finally, no OpenWorld is complete without fully exploring the DemoGrounds – come and learn how enterprise data quality is critical to enterprise success and fit-for-purpose data. SESSIONS Mon Oct 1   1:45 PM - 2:45 PM Oracle Enterprise Data Quality: Product Overview and Roadmap Moscone West – 3006 Wed Oct 3   1:15 PM - 2:15 PM Data Preparation and Ongoing Governance with the Oracle Enterprise Data Quality Platform                                                   Moscone West – 3000 Thurs – Oct 4   12:45 PM - 1:45 PM Data Acquisition, Migration, and Integration with the Oracle Enterprise Data Quality Platform                                                 Moscone West – 3005     HANDS ON LAB – Mon Oct 1   4:45 PM - 5:45 PM Introduction to Oracle Enterprise Data Quality Application                                                                                                                   Marriott Marquis - Salon ½ DEMO   Trusted Data with Oracle Enterprise Data Quality Moscone South, Right - S-243

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• Oracle Solaris 11 Cheat Sheet

  - by Markus Weber

  Need to quickly know, or be reminded about, how to create network configuration profiles in Oracle Solaris 11 ?How to configure VLANS ?How to manipulate Zones ?How to use ZFS shadow migration ? To have those answers, and many more, neatly in front of you, we created this cheat sheet (pdf). Originally developed by Joerg Moellenkamp, the author of the very popular blog c0t0d0s0.org, and of the "Less Known Solaris Features", some more people at Oracle jumped in and added more and more very useful commands to it. And it may keep evolving, so keep checking ! The link to it can also be found on our new Oracle Solaris Evaluation page.

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• New Whitepaper: Best Practices for Gathering EBS Database Statistics

  - by Elke Phelps (Oracle Development)

  Most Oracle Applications DBAs and E-Business Suite users understand the importance of accurate database statistics.  Missing, stale or skewed statistics can adversely affect performance.  Oracle E-Business Suite statistics should only be gathered using FND_STATS or the Gather Statistics concurrent request. Gathering statistics with DBMS_STATS or the desupported ANALYZE command may result in suboptimal executions plans for E-Business Suite. Our E-Business Suite Performance Team has been busy implementing and testing new features for gathering statistics using FND_STATS in Oracle E-Business Suite databases.  The new features and guidelines for when and how to gather statistics are published in the following whitepaper: Best Practices for Gathering Statistics with Oracle E-Business Suite (Note 1586374.1) The new white paper details the following options for gathering statistics using FND_STATS and the Gather Statistics concurrent request:: History Mode - backup existing statistics prior to gather new statistics GATHER_AUTO Option - gather statistics for tables based upon % change Histograms - collect statistics for histograms AUTO Sampling - use the new FND_STATS feature that supports the AUTO option for using AUTO sample size Extended Statistics - use the new FND_STATS feature that supports the creation of column groups and automatic statistics collection on the column groups when table statistics are gathered Incremental Statistics - gather incremental statistics for partitioned tables The new white paper also includes examples and performance test cases for the following: Extended Optimizer Statistics Incremental Statistics Gathering Concurrent Statistics Gathering This white paper includes details about the standalone Oracle E-Business Suite Release 11i and 12 patches that are required to take advantage of this new functionality. Your feedback is welcome We would be very interested in hearing about your experiences with these new options for gathering statistics.  Please feel free to post your comments here or drop us a line privately.Related Oracle OpenWorld 2013 Session Getting Optimal Performance from Oracle E-Business Suite (CON8485) Related My Oracle Support Notes Collecting Statistics with Oracle EBS 11i and R12 (Note 368252.1) Non-EBS Related Blogs, White Papers and My Oracle Support Notes  Oracle Optimizer Blog Understanding Optimizer Statistic (white paper) Fixed Objects Statistics(GATHER_FIXED_OBJECTS_STATS) Considerations (Note 798257.1)

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• New OFM versions released SOA Suite 11.1.1.4 &amp; BPM 11.1.1.4 &amp; JDeveloper 11.1.1.4 WebLogic on JRockit 10.3.4 feedback from the community

  - by Jürgen Kress

  Oracle SOA Suite 11g Installations This is the latest release of the Oracle SOA Suite 11g. Please see the Documentation tab for Release Notes, Installation Guides and other release specific information. Please also see the List of New Features and Samples provided for this release. Release 11gR1 (11.1.1.4.0) Microsoft Windows (32-bit JVM) Linux (32-bit JVM) Generic Oracle JDeveloper 11g Rel 1 (11.1.1.x) (JDeveloper + ADF) Integrated development environment certified on Windows, Linux, and Macintosh. License is free (read the Pricing FAQ). Studio Edition for Windows (1.2 GB) | Studio Edition for Linux (1.3 GB) | See All See Additional Development Tools Oracle WebLogic Server 11g Rel 1 (10.3.4) Installers The WebLogic Server installers include Oracle Coherence and Oracle Enterprise Pack for Eclipse and supports development with other Fusion Middleware products . The zip includes WebLogic Server only and is intended for WebLogic Server development only. Linux x86 (1.1 GB) | Windows x86 (1 GB) Zip for Windows x86, Linux x86, Mac OS X (316 MB) | See All Oracle WebLogic Server 11gR1 (10.3.4) on JRockit Virtual Edition Download For additional downloads please visit the Oracle Fusion Middleware Products Update Center Share your feedback with the @soacommunity on twitter SOASimone Simone Geib SOA Suite 11gR1 (11.1.1.4.0) has just been released: http://www.oracle.com/technetwork/middleware/soasuite/downloads/index.html gschmutz gschmutz My new blog post: WebLogic Server, JDev, SOA, BPM, OSB and CEP 11.1.1.4 (PS3) available! - http://tinyurl.com/4negnpn simon_haslam Simon Haslam I'm very pleased to see WLS 10.3.4 for JRockit VE launched at the same time as the rest of PS3 http://j.mp/gl1nQm (32bit anyway) lucasjellema Lucas Jellema See http://www.oracle.com/ocom/groups/public/@otn/documents/webcontent/156082.xml for PS3 extension downloads BPM, SOA Editor, WebCenter demed demed List of new features in @OracleSOA 11gR1 PS3: http://bit.ly/fVRwsP is not extremely long but huge release by # of bugs fixed. Go! biemond Edwin Biemond WebLogic 10.3.4 new features http://bit.ly/f7L1Eu Exalogic Elastic Cloud , JPA2 , Maven plugin, OWSM policies on WebLogic SCA applications JDeveloper JDeveloper & ADF JDeveloper and Oracle ADF 11g Release 1 Patch Set 3 (11.1.1.4.0): New Features and Bug Fixes http://bit.ly/feghnY simon_haslam Simon Haslam WebLogic Server 10.3.4 (i.e. 11gR1 PS3) available now too http://bit.ly/eeysZ2 JDeveloper JDeveloper & ADF Share your impressions on the new JDeveloper 11g Patchset 3 release that came out today! Download it here: http://bit.ly/dogRN8 VikasAatOracle Vikas Anand SOA Suite 11gR1PS3 is Hotpluggable ...see list of features that @Demed posted..#soa #soacommunity   New versions of Oracle Fusion Middleware 11g R1 (11.1.1.4.x)  include: Oracle WebLogic Server 11g R1 (10.3.4) Oracle SOA Suite 11g R1 (11.1.1.4.0) Oracle Business Process Management 11g R1 (11.1.1.4.0) Oracle Complex Event Processing 11g R1 (11.1.1.4.0) Oracle Application Integration Architecture Foundation Pack 11g R1 (11.1.1.4.0) Oracle Service Bus 11g R1 (11.1.1.4.0) Oracle Enterprise Repository 11g R1 (11.1.1.4.0) Oracle Identity Management 11g R1 (11.1.1.4.0) Oracle Enterprise Content Management 11g R1 (11.1.1.4.0) Oracle WebCenter 11g R1 (11.1.1.4.0) - coming soon Oracle Forms, Reports, Portal & Discoverer 11g R1 (11.1.1.4.0) Oracle Repository Creation Utility 11g R1 (11.1.1.4.0) Oracle JDeveloper & Application Development Runtime 11g R1 (11.1.1.4.0) Resources Download  (OTN) Certification Documentation   New Features in Oracle SOA Suite 11g Release 1 (11.1.1.4.0) Updated: January, 2011 Go to Oracle SOA Suite 11g Doc Introduction Oracle SOA Suite 11gR1 (11.1.1.4.0) includes both bug fixes as well as new features listed below - click on the title of each feature for more details. Downloads, documentation links and more information on the Oracle SOA Suite available on the SOA Suite OTN page and as always, we welcome your feedback on the SOA OTN forum. New in Oracle SOA Suite in this release BPEL Component BPEL 2.0 support in JDeveloper The BPEL editor in JDeveloper now generates BPEL 2.0 code and introduces several new activities. Augmented XML variables auto-initialization capabilities The XML variable auto-initialization capabilities have been enhanced to support two need additional use cases: to initialize the to-spec node if it doesn't exist during the rule and to initialize array elements. New Assign Activity dialog The new Assign Activity supports the same drag & drop paradigm used for the XSLT mapper, greatly streamlining the task of assigning multiple variables. Mediator Component Time window parameter for the resequencer This new parameter lets users initiate a best-effort resequencing based on a time window rather than a number of messages. Support for attachments in the Mediator assign dialog The Mediator assign dialog now supports attachment, enabling usage of the Mediator to transmit attachments even if source and target schemas are different. Adapters & Bindings ChunkSize property added to the File Adapter header properties The ChunkSize property of the File Adapter is now available as a header property, allowing in-process modification of the value for this property. Improved support for distributed WLS JMS topics though automatic rebalancing of listeners The JMS Adapter has been enhanced to subscribe to administrative events from WLS JMS. Based on these events, it dynamically rebalances listeners when there are changes to the members of a local or remote WLS JMS distributed destination. JDeveloper configuration wizard for custom JCA adapters A new wizard is available in JDeveloper to configure custom-built adapters Administration & Enterprise Manager Enhanced purging capabilities to manage database growth Historical instance data can now be purged using three different strategies: batch script, scheduled batch script or data partitioning. Asynchronous bulk instance deletion in Enterprise Manager Bulk deletion of instances in Enterprise Manager now executes as an asynchronous operation in Enterprise Manager, returning control to the user as soon as the action has been submitted and acknowledged. B2B Ability to schedule partner downtime This feature allows trading partners to notify each other about planned downtime and to delay delivery of messages during that period. Message sequencing B2B now supports both inbound and outbound message sequencing. Simplified BAM integration with B2B B2B ships with various pre-configured artifacts to simplify monitoring in BAM. Instance Message Java API for B2B The new instance message Java API supports programmatic access to B2B instance message data. Oracle Service Bus (OSB) Certification of the File and FTP JCA Adapters The File and FTP JCA adapters are now certified for use with Oracle Service Bus (in addition to the native transports). Security enhancements Oracle Service Bus now supports SAML 2.0 as well as the OWSM authorization policies. Check the Oracle Service Bus 11.1.1.4 Release Notes for a complete list of new features. Installation, Hot-Pluggability & Certifications Ability to run Oracle SOA Suite on IBM WebSphere Application Server Oracle SOA Suite can now be deployed on IBM WebSphere Application Server Network Deployment (ND) 7.0.11 and IBM WebSphere Application Server 7.0.11. Single JVM developer installation template Oracle SOA Suite can now be targeted to the WebLogic admin server - there is no requirement to also have a managed server. This topology is intended to minimize the memory foorprint of development environments. This is in addition to the list of supported browsers, operating systems and databases already certified in prior releases. Complex Event Processing (CEP) IDE enhancements This release introduces several enhancements to the development IDE, such as adapter wizards and event-type repository. CQL enhancements CQL enhancements include JDBC data cartridges and parametrized queries. Tracing and injecting events in the Event Processing Network (EPN) In the development environment you can now trace and inject events. Check the Oracle CEP 11.1.1.4 Release Notes for a complete list of new features. SOA Suite page on OTN For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: SOA Suite 11.1.1.4,JDeveloper 11.1.1.4,WebLogic 10.3.4,JRockit 10.3.4,SOA Community,Oracle,OPN,SOA,Simone Geib,Guido Schmutz,Edwin Biemond,Lucas Jellema,Simon Haslam,Demed,Vikas Anand,Jürgen Kress

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• We have a Solaris 9 server running Oracle 10G and have been getting memory consumption errors for a few weeks now

  - by another_netadmin

  We recently upgraded our Enterprise application and everything worked ok until one weekend when we did a server reboot, ever since then we have run into memory errors. The server has 4GB of physical memory installed and the kernel parameters are set to the following (/etc/system). I'm not an Oracle guy so I'm not sure where to start looking but any informaiton is greatly appreciated. Thanks in advance. There are two databases running on this server, one is a production database and the other is a pre-production database. [root@bandb /]# cat /etc/system | grep seminfo set semsys:seminfo_semmni=100 set semsys:seminfo_semmns=2048 set semsys:seminfo_semmsl=400 set semsys:seminfo_semopm=100 set semsys:seminfo_semvmx=32767 [root@bandb /]# cat /etc/system | grep shminfo set shmsys:shminfo_shmmax=4294967295 set shmsys:shminfo_shmmin=1 set shmsys:shminfo_shmmni=100 set shmsys:shminfo_shmseg=10 [root@bandb /]#

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• Envista: Coordinating Utilities with Oracle Spatial 11g

  - by stephen.garth

  It's annoying when the same streets seem to be perpetually dug up for utility construction or maintenance by your water or sewer department, electric utility, gas company or telephone company. Can't they do a better job of coordinating these activities? In this podcast, Marc Fagan, Executive VP of Product Management from Envista describes a Software-as-a-Service solution that Envista provides for utilities and public works departments to coordinate upcoming construction work, using Oracle Database 11g with Oracle Spatial. Each participating utility enters key data into the Web-based application, including when and where their work is to take place, and who to contact for more information. The data is then available on a common base map, enabling all participants to coordinate their activities, save money, and minimize inconvenience to their customers. Listen to the podcast Find out more about Oracle Spatial 11g var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Con Oracle l’Azienda Sanitaria della Provincia di Trento vince l'HR Innovation Award

  - by Lara Ermacora

  Il 14 giugno, si è tenuto il Convegno di presentazione dei risultati della Ricerca 2011 dell'Osservatorio HR Innovation Practice della School of Management del Politecnico di Milano. La Ricerca ha coinvolto 108 Direttori HR delle più importanti aziende operanti in Italia con l'obiettivo di comprendere l'evoluzione dei modelli organizzativi e promuovere l'innovazione dei processi di gestione e sviluppo delle Risorse Umane attraverso l'utilizzo di nuove tecnologie ICT. La presentazione dei risultati della Ricerca è stata seguita da una Tavola Rotonda a cui hanno partecipato i referenti di alcune delle principali aziende che offrono servizi e soluzioni in ambito HR e dalla consegna dei Premi “HR Innovation Award”, un’importante occasione di confronto su casi di eccellenza nell’innovazione dei processi HR . L’Azienda per i Servizi Sanitari di Trento (APSS) ha ricevuto il premio HR Innovation Award nella categoria “Valutazione delle prestazioni e gestione delle carriere”. Riconoscimento conseguito grazie al progetto di miglioramento della gestione del personale portato avanti facendo leva su Oracle PeopleSoft HCM (Human Capital Management) , la soluzione applicativa integrata di Oracle a supporto della direzione risorse umane. Il progetto nasce da una chiara esigenza dell'azienda sanitaria ad utilizzare un sistema applicativo che consentisse di migliorare i processi di gestione delle risorse umane fornendo una visione univoca delle informazioni relative a ciascun dipendente, contrariamente a quanto accadeva in passato. La scelta è caduta su Oracle Peoplesoft HCM per varie motivazioni. Prima di tutto perchè si tratta di una piattaforma unica e integrata che permette una gestione del personale snella. Questo avviene soprattutto perchè la piattaforma, ricostruendo la soria di ciascun dipendente, lo storico delle sue valutazioni e un quadro chiaro delle gerarchie aziendali, mette l’individuo al centro del sistema e consente di sviluppare assetti organizzativi e modalità operative in grado di garantire il collegamento tra tutte le fasi del processo di gestione delle risorse umane. Per maggiori informazioni sul progetto ecco una breve intervista di cui aveva già parlato ad Ettore Turra , responsabile del programma Sviluppo Risorse Umane APPS Trento:

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• Introducing Oracle VM VirtualBox

  - by Fat Bloke

  I guess these things always take longer than expected and, while the dust is still not completely settled in all the ex-Sun geographies, it is high time we started looking at some of the great new assets in the Oracle VM portfolio. So let's start with one of the most exciting: Oracle VM VirtualBox. VirtualBox is cross-platform virtualization software, oftentimes called a hypervisor, and it runs on Windows, Linux, Solaris and the Mac. Which means that you download it, you install it on your existing platform, and start creating and running virtual machines alongside your existing applications. For example, on my Mac I can run Oracle Enterprise Linux and Windows 7 alongside my Mac apps like this...(Click to zoom)VirtualBox use has grown phenomenally to the point that at Sun it was the 3rd most popular download behind Java and MySQL. Its success can be attributed to the fact that it doesn't need dedicated hardware, it can be installed on either client or server classes of computers, is very easy to use and is free for personal use. And, as you might expect, VirtualBox has it's own vibrant community too, over at www.virtualbox.org There are hundreds of tutorials out there about how to use VirtualBox to create vm's and install different operating systems ranging from Windows 7 to ChromeOS, and if you don't want to install an operating system yourself, you can download pre-built virtual appliances from community sites such as VirtualBox Images or commercial companies selling subscriptions to whole application stacks, such as JumpBox . In no time you'll be creating and sharing your own vm's using the VirtualBox OVF export and import function. VirtualBox is deceptively powerful. Under the simple GUI lies a formidable engine capable of running heavyweight multi-CPU virtual workloads, exhibiting Enterprise capabilities including a built-in remote display server, an iSCSI initiator for connecting to shared storage, and the ability to teleport running vm's from one host to another. And for solution builders, you should be aware that VirtualBox has a scriptable command line interface and an SDK and rich web service APIs. To get a further feel for what VirtualBox is capable of, check out some of these short movies or simply go download it for yourself.- FB

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