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  • How I Work: Staying Productive Whilst Traveling

    - by BuckWoody
    I travel a lot. Not like some folks that are gone every week, mind you, although in the last month I’ve been to: Cambridge, UK; Anchorage, AK; San Jose, CA; Copenhagen, DK, Boston, MA; and I’m currently en-route to Anaheim, CA.  While this many places in a month is a bit unusual for me, I would say I travel frequently. I’ve travelled most of my 28+ years in IT, and at one time was a consultant traveling weekly.   With that much time away from my primary work location, I have to find ways to stay productive. Some might say “just rest – take a nap!” – but I’m not able to do that. For one thing, I’m a very light sleeper and I’ve never slept on a plane - even a 30+ hour trip to New Zealand in Business Class - so that just isn’t option. I also am not always in the plane, of course. There’s the hotel, the taxi/bus/train, the airport and then all that over again when I arrive. Since my regular jobs have many demands, I have to get work done.   Note: No, I’m not always focused on work. I need downtime just like everyone else. Sometimes I just think, watch a movie or listen to tunes – and I give myself permission to do that anytime – sometimes the whole trip. I have too fewheartbeats left in life to only focus on work – it’s just not that important, and neither am I. Some of these tasks are letters to friends and family, or other personal things. What I’m talking about here is a plan, not some task list I have to follow. When I get to the location I’m traveling to, I always build in as much time as I can to ensure I enjoy those sights and the people I’m with. I would find traveling to be a waste if not for that.   The Unrealistic Expectation As I would evaluate the trip I was taking – say a 6-8 hour flight – I would expect to get 10-12 hours of work done. After all, there’s the time at the airport, the taxi and so on, and then of course the time in the air with all of the room, power, internet and everything else I needed to get my work done. I would pile up tasks at home, pack my bags, and head happily to the magical land of the TSA.   Right. On return from the trip, I had accomplished little, had more e-mails and other work that had piled up, and I was tired, hungry, and unorganized. This had to change. So, I decided to do three things: Segment my work Set realistic expectations Plan accordingly  Segmenting By Available Resources The first task was to decide what kind of work I could do in each location – if any. I found that I was dependent on a few things to get work done, such as power, the Internet, and a place to sit down. Before I fly, I take some time at home to get all of the work I’d like to accomplish while away segmented into these areas, and print that out on paper, which goes in my suit-coat pocket along with a mechanical pencil. I print my tickets, and I’m all set for the adventure ahead. Then I simply do each kind of work whenever I’m in that situation. No power There are certain times when I don’t have power available. But not only that, I might not even be able to use most of my electronics. So I now schedule as many phone calls as I can for the taxi/bus/train ride and the airports as I can. I have a paper notebook (Moleskine, of course) and a pencil and I print out any notes or numbers I need prior to the trip. Once I’m airborne or at the airport, I work on my laptop. I check and respond to e-mails, create slides, write code, do architecture, whatever I can.  If I can’t use any electronics, or once the power runs out, I schedule time for reading. I can read at the airport or anywhere, actually, even in-flight or any other transport. I “read with a pencil”, meaning I take a lot of notes, which I liketo put in OneNote, but since in most cases I don’t have power, I use the Moleskine to do that. Speaking of which, sometimes as I’m thinking I come up with new topics, ideas, blog posts, or things to teach in my classes. Once again I take out the notebook and write it down. All of these notes get a check-mark when I get back to the office and transfer the writing to OneNote. I’ve tried those “smart pens” and so on to automate this, but it just never works out. Pencil and paper are just fine. As I mentioned, sometime I just need to think. I’ll do nothing, and let my mind wander, thinking of nothing in particular, or some math problem or science question I’m interested in. My only issue with this is that I communicate tothink, and I don’t want to drive people crazy by being that guy that won’t shut up, so I think in a different way. Power, but no Internet or Phone If I have power but no Internet or phone, I focus on the laptop and the tablet as before, and I also recharge my other gadgets. Power, Internet, Phone and a Place to Work At first I thought that when I arrived at the hotel or event I could get the same amount of work done that I do at the office. Not so. There’s simply too many distractions, things you need, or other issues that allow this. Of course, Ican work on any device, read, think, write or whatever, but I am simply not as productive as I am in my home office. So I plan for about 25-50% as much work getting done in this environment as I think I could really do. I’ve done some measurements, and this holds out to be true almost every time. The key is that I re-set my expectations (and my co-worker’s expectations as well) that this is the case. I use the Out-Of-Office notices to let people know that I’m just not going to be 100% at this time – it’s hard for everyone, but it’s more honest and realistic, and I’d rather they know that – and that I realize that – than to let them think I’m totally available. Because I’m not – I’m traveling. I don’t tend to put too much detail, because after all I don’t necessarily want to let people know when I’m not home :) but I do think it’s important to let people that depend on my know that I’ll get back with them later. I hope this helps you think through your own methodology of staying productive when you travel. Or perhaps you just go offline, and don’t worry about any of this – good for you! That’s completely valid as well.   (Oh, and yes, I wrote this at 35K feet, on Alaska Airlines on a trip. :)  Practice what you preach, Buck.)

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  • Windows 8 SDK and Orca

    - by John Paul Cook
    The Windows 8 SDK has a new version of Orca for those of us who edit msi files. The download is for a small executable, sdksetup.exe which causes the following dialog box to appear. If you only want Orca and you don’t want to install the SDK, override the default and download all of the files to the location of your choice. In this example, the files are downloaded to D:\Media\Windows8\SDK Figure 1. Downloading the Windows 8 SDK to D:\Media\Windows8\SDK instead of installing it. Click the D ownload...(read more)

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  • SQLTeam.com Reader Survey

    I'm conducting a survey of the readers on the site. If you have a few moments I'd appreciate it if you could fill it out. It's only nine questions and will take just a few minutes. I'm trying to learn more about what topics are interesting to SQLTeam readers.

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  • SQLbits London 2012 - Demos

    - by Adam Machanic
    Thanks to everyone who attended my sessions last Friday and Saturday at SQLbits! It was great to meet many new people, not to mention spending some time exploring one of my favorite cities, London. Attached are the demos for each of the two talks I delivered: Query Tuning Mastery: The Art of and Science of Manhandling Parallelism As a database developer, your job boils down to one word: performance. And in today's multi-core-driven world, query performance is very much determined by how well you're...(read more)

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  • .Net oracle parameter order

    - by jkrebsbach
    Using the ODAC (Oracle Data Access Components) downloaded from Oracle to talk to a handfull of Oracle DBs - Was putting together my DAL to update the DB, and things weren't working as I hoped - UPDATE foo SET bar = :P_BAR WHERE bap = :P_BAP I assign my parameters - objCmd.Parameters.Add(objBap); objCmd.Parameters.Add(objBar);   Execute update command - int result = objCmd.ExecuteNonQuery() and result is zero! ...  Is my filter incorrect? SELECT count(*) FROM foo WHERE bap = :P_BAP ...result is one... Is my new value incorrect?  Am I using Char instead of Varchar somewhere and need an RTRIM?  Is there a transaction getting involved?  An error thrown and not caught? The answer: Order of parameters.   The order parameters are added to the Oracle Command object must match the order the parameters are referenced in the SQL statement.  I was adding the parameters for the WHERE clause before adding the SET value parameters, and for that reason although no error was being thrown, no value was updated either. Flip parameter collection around to match order of params in the SQL statement, and ExecuteNonQuery() is back to returning the number of rows affected.

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  • PowerShell – Show a Notification Balloon

    - by BuckWoody
    In my presentations for PowerShell I sometimes want to start a process (like a backup) that will take some time. I normally pop up a notification “balloon” at the start, and then do the bulk of the work, and then pop up a balloon at the end to let me know it’s done. You can actually try out this little sample (on a test system, of course) without any other code to see what it does. Then just put the other PowerShell commands in the #Do Some Work part. Oh – throw an icon (.ico file) in a c:\temp directory or point that somewhere else. (No, this probably isn’t original. Can’t remember where I saw the original code, but I’ve modified it a bit anyway, so if you’re the original author and this looks slightly familiar, post a comment.) [void] [System.Reflection.Assembly]::LoadWithPartialName("System.Windows.Forms") $objBalloon = New-Object System.Windows.Forms.NotifyIcon $objBalloon.Icon = "C:\temp\Folder.ico" # You can use the value Info, Warning, Error $objBalloon.BalloonTipIcon = "Info" # Put what you want to say here for the Start of the process $objBalloon.BalloonTipTitle = "Begin Title" $objBalloon.BalloonTipText = "Begin Message" $objBalloon.Visible = $True $objBalloon.ShowBalloonTip(10000) # Do some work # Put what you want to say here for the completion of the process $objBalloon.BalloonTipTitle = "End Title" $objBalloon.BalloonTipText = "End Message" $objBalloon.Visible = $True $objBalloon.ShowBalloonTip(10000) Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • 2010 SQLPeople Person of the Year

    - by andyleonard
    Introduction Back in 2010, I started recognizing the SQLPeople Person of the Year. It's been a tradition ever since. "But Andy, you're writing this in 2010." Yep. Good eye, Pep. The Award Goes To: Steve Jones ( Blog | @way0utwest ). I am not a DBA - I'm a database developer. I joke and say I look like the world's greatest DBA when there's no contention, the jobs are finishing successfully, queries return data quickly and accurately, and the backups succeed. But anyone looks like the world's greatest...(read more)

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  • What makes a great place to work

    - by Rob Farley
    Co-incidentally, I’ve been looking for office space for LobsterPot Solutions during the same few days that Luke Hayler ( @lukehayler ) has asked for my thoughts (okay, he ‘tagged’ me) on what makes a great place to work . He lists People and Environment, and I’m inclined to agree, but with a couple of other things too. I have three children. Two of them (both boys) are in school, but my daughter is only two. For the boys’ schools, we quickly realised that what they need most is a feeling of safety...(read more)

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  • Quote of the day – on when NOT to say something

    - by BuckWoody
    I think many of us can say something right at the right time. But there’s a deeper skill: “Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” - Benjamin Franklin Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Everything Changes

    - by andyleonard
    Introduction This post is the sixteenth part of a ramble-rant about the software business. The current posts in this series are: Goodwill, Negative and Positive Visions, Quests, Missions Right, Wrong, and Style Follow Me Balance, Part 1 Balance, Part 2 Definition of a Great Team The 15-Minute Meeting Metaproblems: Drama The Right Question Software is Organic, Part 1 Metaproblem: Terror I Don't Work On My Car A Turning Point Human Doings This post is about change. Your Cheese Has Moved You may not...(read more)

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  • SQLPASS DB Design Precon Preview

    - by drsql
    It is just a few months left before SQLPASS and I am pushing to get my precon prepped for you. While it will be the second time I produce this on the year, I listened to the feedback and positive comments I have heard from potential attendees, so I am making a couple of big changes to fit what people really liked. Lots more design time. We will do more designs in some form, as a group, teams, and individually, depending on the room and people in attendance. (Figure on a lot of databases centered...(read more)

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  • Extracting GPS Data from JPG files

    - by Peter W. DeBetta
    I have been very remiss in posting lately. Unfortunately, much of what I do now involves client work that I cannot post. Fortunately, someone asked me how he could get a formatted list (e.g. tab-delimited) of files with GPS data from those files. He also added the constraint that this could not be a new piece of software (company security) and had to be scriptable. I did some searching around, and found some techniques for extracting GPS data, but was unable to find a complete solution. So, I did...(read more)

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  • Membership Provider Parte 1

    - by Jason Ulloa
    Asp.net ha sido una de las tecnologías creadas por Microsoft de mas rápido crecimiento por la facilidad para los desarrolladores de crear sitios web. Una de las partes de mayor importancia que tiene asp.net es el contar con el Membership Provider o proveedor de Membrecía, que permite la creación, manejo y mantenimiento de un sistema completo de control y autenticación de usuarios. Para dar inicio a la serie de post que escribiré sobre que es Membeship y cuáles son las funcionalidades principales daremos unas definiciones. Tal como se menciono anteriormente con el membership provider podemos crear un sistema de control de usuarios completos, entre las funcionalidades principales podemos encontrar: * Creación de usuarios * Almacenamiento de información en base de datos * Autenticación, bloqueos y seguimiento Otras de las ventajas que cabe resaltar, es que, algunos de los controles de asp.net ya traen "naturalmente" en sus funciones la implementación del membership provider, tal como el control "Login" o los controles de estado de usuario, lo cual nos permite que con solo arrastrarlos al diseñador estén funcionando. Membership provider es poderoso, pero su funcionalidad y seguridad se ven aumentadas cuando se integra con otros proveedores de asp.net como lo son RoleProvider y Profile Provider (estos los discutiremos en otros post). En la siguiente figura, podemos ver como se distribuyen algunoS provider creados por Microsoft Antes de iniciar con la implementación de membership debes conocer cosas básicas como el espacio de nombres al que pertenece, el cual es: System.Web.Security que se encuentra dentro del ensamblado System.Web. Algo que debe tomarse en cuenta, es que, para poder utilizar cualquiera de los miembros de la clase, debemos hacer la referencia respectiva. Por defecto, el membership provider está diseñado para trabajar directamente con SQL Server, de ahí que su nombre completo seria SQL Membership Provider. Sin embargo, debido a su gran flexibilidad podemos extenderlo a cualquier base de datos o bien modificarlo para adapatarlo a nuestras necesidades. En los siguientes posts, discutiremos como crear un proveedor personalizado utilizando Entity Framework, separando las capas de acceso y datos y cuáles son las principales funciones que podemos aplicar. En palabras básicas y sin entrar muy hondo en el tema, hemos descrito el objetivo del Membership Provider, para todos los que desean ampliar pueden hacerlo en: http://msdn.microsoft.com/es-es/library/system.web.security.membership%28v=vs.100%29.aspx

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  • Tell me a Story

    - by Geoff N. Hiten
    I recently had a friend ask me to review his resume.  He is a very experienced DBA with excellent skills.  If I had an opening I would have hired him myself.  But not because of the resume.  I know his skill set and skill levels, but there is no way his standard resume can convey that.  A bare bones list of job titles and skills does not set you apart from your competition, nor does it convey whether you have junior or senior level skills and experience.  The solution is to not use the standard format. Tell me a story.  I want to know what you were responsible for.  Describe a tough project and how you saved time/money/personnel on that project.  Link your work activity to business value.  Drop some technical bits in there since we do work in a technical field, but show me what you can do to add value to my business well above what I would pay you.  That will get my attention. The resume exists for one primary and one secondary reason.  The primary reason is to get the interview.  A Resume won’t get you a job, so don’t expect it to.  The secondary reason is to give you and the interviewer a starting point for conversations.  If I can say “Tell me more about when….” and reference an item from your resume, then that is great for both of us.  Of course, you better be able to tell me more, both from the technical and the business side, at least if I am hiring a senior or higher level position.  As for the junior DBAs, go ahead and tell your story too.  Don’t worry about how simple or basic your projects or solutions seem.  It is how you solved the problem and what you learned that I am looking for.  If you learn rapidly and think like a DBA, I can work with that, regardless of you current skill level.

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  • PowerPivot course: Copenhagen, Dublin and Zurich new dates available for booking

    - by AlbertoFerrari
    Wow, this time I have been able to make an announcement before Marco Russo! The PowerPivot course we are bringing in tour all over Europe has three new dates available for booking: Copenhagen : 21-22, March 2011 at the Radisson Blu Royal Hotel. Dublin : 28-29, March 2011 at the Microsoft Ireland Building 3. Zurich : 4-5, April 2011 at Digicom Academy AG. The registrations are now open on the www.powerpivotworkshop.com web site., where you can find all the relevant information about the course. As...(read more)

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  • Redirecting to a dynamic page

    - by binarydev
    I have a page displaying blog posts (latest_posts.php) and another page that display single blog posts (blog.php) . I intend to link the image title in latest_posts.php so that it redirects to blog.php where it would display the particular post that was clicked. latest_posts.php: <!-- Header --> <h2 class="underline"> <span>What&#039;s new</span> <span></span> </h2> <!-- /Header --> <!-- Posts list --> <ul class="post-list post-list-1"> <?php /* Fetches Date/Time, Post Content and title */ include 'dbconnect.php'; $sql = "SELECT * FROM wp_posts"; $res = mysql_query($sql); while ( $row = mysql_fetch_array($res) ) { ?> <!-- Post #1 --> <li class="clear-fix"> <!-- Date --> <div class="post-list-date"> <div class="post-date-box"> <?php //Timestamp broken down to show accordingly $timestamp = $row['post_date']; $datetime = new DateTime($timestamp); $date = $datetime->format("d"); $month = $datetime->format("M"); ?> <h3> <?php echo $date; ?> </h3> <span> <?php echo $month; ?> </span> </div> </div> <!-- /Date --> <!-- Image + comments count --> <div class="post-list-image"> <!-- Image --> <div class="image image-overlay-url image-fancybox-url"> <a href="post.php" class="preloader-image"> <?php echo '<img src="', $row['image'], '" alt="' , $row['post_title'] , '\'s Blog Image" />'; ?> </a> </div> <!-- /Image --> </div> <!-- /Image + comments count --> <!-- Content --> <div class="post-list-content"> <div> <!-- Header --> <h4> <a href="post.php? . $row['ID'] . "> <?php echo $row['post_title']; ?> </a> </h4> <!-- /Header --> <!-- Excerpt --> <p> <?php echo $row ['post_content']; }?> </p> <!-- /Excerpt --> </div> </div> <!-- /Content --> </li> <!-- /Post #1 --> </ul> <!-- /Posts list --> <a href="blog.php" class="button-browse">Browse All Posts</a> </div> <?php require_once('include/twitter_user_timeline.php'); ?> blog.php: <?php require_once('include/header.php'); ?> <body class="blog"> <?php require_once('include/navigation_bar_blog.php'); ?> <div class="blog"> <div class="main"> <!-- Header --> <h2 class="underline"> <span>What&#039;s new</span> <span></span> </h2> <!-- /Header --> <!-- Layout 66x33 --> <div class="layout-p-66x33 clear-fix"> <!-- Left column --> <!-- <div class="column-left"> --> <!-- Posts list --> <ul class="post-list post-list-2"> <?php /* Fetches Date/Time, Post Content and title with Pagination */ include 'dbconnect.php'; //sets to default page if(empty($_GET['pn'])){ $page=1; } else { $page = $_GET['pn']; } // Index of the page $index = ($page-1)*3; $sql = "SELECT * FROM `wp_posts` ORDER BY `post_date` DESC LIMIT " . $index . " ,3"; $res = mysql_query($sql); //Loops through the values while ( $row = mysql_fetch_array($res) ) { ?> <!-- Post #1 --> <li class="clear-fix"> <!-- Date --> <div class="post-list-date"> <div class="post-date-box"> <?php //Timestamp broken down to show accordingly $timestamp = $row['post_date']; $datetime = new DateTime($timestamp); $date = $datetime->format("d"); $month = $datetime->format("M"); ?> <h3> <?php echo $date; ?> </h3> <span> <?php echo $month; ?> </span> </div> </div> <!-- /Date --> <!-- Image + comments count --> <div class="post-list-image"> <!-- Image --> <div class="image image-overlay-url image-fancybox-url"> <a href="post.php" class="preloader-image"> <?php echo '<img src="', $row['image'], '" alt="' , $row['post_title'] , '\'s Blog Image" />'; ?> </a> </div> <!-- /Image --> </div> <!-- /Image + comments count --> <!-- Content --> <div class="post-list-content"> <div> <?php $id = $_GET['ID']; $post = lookup_post_somehow($id); if($post) { // render post } else { echo 'blog post not found..'; } ?> <!-- Header --> <h4> <a href="post.php"> <?php echo $row['post_title']; ?> </a> </h4> <!-- /Header --> <!-- Excerpt --> <p> <?php echo $row ['post_content']; ?> </p> <!-- /Excerpt --> </div> </div> <!-- /Content --> </li> <!-- /Post #1 --> <?php } // close while loop ?> </ul> <!-- /Posts list --> <div><!-- Pagination --> <ul class="blog-pagination clear-fix"> <?php //Count the number of rows $numberofrows = mysql_query("SELECT COUNT(ID) FROM `wp_posts`"); //Do ciel() to round the result according to number of posts $postsperpage = 4; $numOfPages = ceil($numberofrows / $postsperpage); for($i=1; $i < $numOfPages; $i++) { //echos links for each page $paginationDisplay = '<li><a href="blog.php?pn=' . $i . '">' . $i . '</a></li>'; echo $paginationDisplay; } ?> <!-- <li><a href="#" class="selected">1</a></li> <li><a href="#">2</a></li> <li><a href="#">3</a></li> <li><a href="#">4</a></li> --> </ul> </div><!-- /Pagination --> <!-- /div> --> <!-- Left column --> </div> <!-- /Layout 66x33 --> </div> </div> <?php require_once('include/twitter_user_timeline.php'); ?> <?php require_once('include/footer_blog.php'); ?> How do I render?

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  • Run database checks but omit large tables or filegroups - New option in Ola Hallengren's Scripts

    - by Greg Low
    One of the things I've always wanted in DBCC CHECKDB is the option to omit particular tables from the check. The situation that I often see is that companies with large databases often have only one or two very large tables. They want to run a DBCC CHECKDB on the database to check everything except those couple of tables due to time constraints. I posted a request on the Connect site about time some time ago: https://connect.microsoft.com/SQLServer/feedback/details/611164/dbcc-checkdb-omit-tables-option The workaround from the product team was that you could script out the checks that you did want to carry out, rather than omitting the ones that you didn't. I didn't overly like this as a workaround as clients often had a very large number of objects that they did want to check and only one or two that they didn't. I've always been impressed with the work that our buddy Ola Hallengren has done on his maintenance scripts. He pinged me recently about my old Connect item and said he was going to implement something similar. The good news is that it's available now. Here are some examples he provided of the newly-supported syntax: EXECUTE dbo.DatabaseIntegrityCheck @Databases = 'AdventureWorks', @CheckCommands = 'CHECKDB' EXECUTE dbo.DatabaseIntegrityCheck @Databases = 'AdventureWorks', @CheckCommands = 'CHECKALLOC,CHECKTABLE,CHECKCATALOG', @Objects = 'AdventureWorks.Person.Address' EXECUTE dbo.DatabaseIntegrityCheck @Databases = 'AdventureWorks', @CheckCommands = 'CHECKALLOC,CHECKTABLE,CHECKCATALOG', @Objects = 'ALL_OBJECTS,-AdventureWorks.Person.Address' EXECUTE dbo.DatabaseIntegrityCheck @Databases = 'AdventureWorks', @CheckCommands = 'CHECKFILEGROUP,CHECKCATALOG', @FileGroups = 'AdventureWorks.PRIMARY' EXECUTE dbo.DatabaseIntegrityCheck @Databases = 'AdventureWorks', @CheckCommands = 'CHECKFILEGROUP,CHECKCATALOG', @FileGroups = 'ALL_FILEGROUPS,-AdventureWorks.PRIMARY' Note the syntax to omit an object from the list of objects and the option to omit one filegroup. Nice! Thanks Ola! You'll find details here: http://ola.hallengren.com/  

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  • My website is infected, I restored a backup of the uninfected files, how long will it take to un-mark as dangerous?

    - by Cyclone
    My website www.sagamountain.com was recently infected by a malware distributor (or at least I think it may have been). I have removed all external content, google ads, firefly chat, etc. I uploaded a backup from a few weeks ago, when there was no issue. I patched the SQL injection hole. Now, how long will it take to unmark it as dangerous? Where can I contact google? I am not sure if this is the right place to post it, but since it may have been a server issue I may as well. Can sites inject base64 code via a virus on the whole server, or is it only via sql injection? Thanks for the help, viruses freak me out. Is there an online virus scanner that can scan my page and tell me what is wrong?

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  • Vendors: Partners or Salespeople?

    - by BuckWoody
    I got a great e-mail from a friend that asked about how he could foster a better relationship with his vendors. So many times when you work with a vendor it’s more of a used-car sales experience than a partnership – but you can actually make your vendor more of a partner, as long as you both set some ground-rules at the start. Sit down with your vendor, and have a heart-to-heart talk with them, explain that they won’t win every time, but that you’re willing to work with them in an honest way on both sides. Here’s the advice I sent him verbatim. I hope this post generates lots of comments from both customers and vendors. I don’t expect that you’ve had a great experience with your Microsoft reps, but I happen to work with some of the best sales teams in the business, and our clients tell us that all the time. “The key to this relationship is to keep the audience really small. Ideally there should be one person from your side that is responsible for the relationship, and one from the vendor’s side. Each responsible person should have the authority to make decisions, and to bring in other folks as needed for a given topic, project or decision.   For Microsoft, this is called an “Account Manager” – they aren’t technical, they aren’t sales. They “own” a relationship with a company. They learn what the company does, who does it, and how. They are responsible to understand what the challenges in your company are. While they don’t know the bits and bytes of everything we sell, they know what each thing does, and who to talk to about it. I get a call from an Account Manager every week that has pre-digested an issue at an organization and says to me: “I need you to set up an architectural meeting with their technical staff to get a better read on how we can help with problem X.” I do that and then report back to the Account Manager what we learned.  All through this process there’s the atmosphere of a “team”, not a “sales opportunity” per se. I’ve even recommended that the firm use a rival product, and I’ve never gotten push-back on that decision from my Account Managers.   But that brings up an interesting point. Someone pays an Account Manager and pays me. They expect something in return. At some point, you have to buy something. Not every time, not every situation – sometimes it’s just helping you with what you already bought from us. But the point is that you can’t expect lots of love and never spend any money. That’s the way business works.   Finally, don’t view the vendor as someone with their hand in your pocket – somebody that’s just trying to sell you something and doesn’t care if they ever see you again – unless they deserve it. There are plenty of “love them and leave them” companies out there, and you may have even had this experience with us, but that isn’t the case in the firms I work with. In fact, my customers get a questionnaire that asks them that exact question. “How many times have you seen your account team? Did you like your interaction with them? Can they do better?” My raises, performance reviews and general standing in my group are based on the answers the company gives.  Ask your vendor if they measure their sales and support teams this way – if not, seek another vendor to partner with.   Partnering with someone is a big deal. It involves time and effort on your part, and on the vendor’s part. If either of you isn’t pulling your weight, it just won’t work. You have every right to expect them to treat you as a partner, and they have the same right for your side.” Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • PASS Summit 2011 &ndash; Part I

    - by Tara Kizer
    What an amazing week I had at PASS Summit 2011 in Seattle, WA!  I hadn’t attended a PASS conference since September of 2005 when it was in Grapevine, Texas.  It has grown so much since then.  I am not sure how many people attended back then, but I’d guesstimate about 1500.  They announced that at this year’s conference there were 4000 attendees.  WOW! Here are my favorite aspects of this conference: Networking! – Not only did I meet a lot of new people, but I also got to meet people in person that I’ve known on the Internet for years like Mladen Prajdic (blog|twitter) and Rob Volk (blog|twitter).  I even met someone that I’d recently helped out in the SQLTeam forums.  Learning – I took a lot of notes during the sessions I attended and plan on blogging very soon about them.  It is amazing the amount of things you learn and the things that you unlearn.  Yes I said unlearn.  Some of the stuff that I thought I knew was either out-dated or just plain wrong.  Fun, fun, fun – To say that this conference was fun would be an understatement.  I had a blast!  I attended the “Welcome Reception and Quizbowl” on Tuesday night, the “Exhibitor Reception” on Wednesday night, and the “Community Appreciation Party” at GameWorks on Thursday night.  There were many other after-hours events to attend, but I had to make my kids a priority at night so I had to get back to my hotel room before 9pm so that I could Skype with them.   It was very entertaining reading and posting with #sqlpass on Twitter.  Twitter has changed the conference experience for the better.  I will definitely be able to do my job better due to attending this conference.  The return on investment is HUGE!

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  • Efficiently Reuse Gaps in an Identity Column

    This article will demonstrate an efficient way to reuse gaps in an identity column. Please note that this is something you normally shouldn't be bothered about in a well-designed database or application. However, there are circumstances where you are forced to do this.

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