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  • CRM@Oracle Series: Showcasing Innovation with Oracle Customer Hub

    - by tony.berk
    When is having too many customers a challenge? It is not something too many people would complain about. But from a data perspective, one challenge is to keep each customer's data consistent across multiple enterprise systems such as CRM, ERP, and all of your other related applications. Buckle your seat belts, we are going a bit technical today... If you have ever tried it, you know it isn't easy. If you haven't, don't go there alone! Customer data integration projects are challenging and, depending on the environment, require sharp, innovative people to succeed. Want to hear from some guys who have done it and succeeded? Here is an interview with Dan Lanir and Afzal Asif from Oracle's Applications IT CRM Systems group on implementing Oracle Customer Hub and innovation. For more interesting discussions on innovation, check out the Oracle Innovation Showcase.

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • Authorize.Net, Silent Posts, and URL Rewriting Don't Mix

    The too long, didn't read synopsis: If you use Authorize.Net and its silent post feature and it stops working, make sure that if your website uses URL rewriting to strip or add a www to the domain name that the URL you specify for the silent post matches the URL rewriting rule because Authorize.Net's silent post feature won't resubmit the post request to URL specified via the redirect response. I have a client that uses Authorize.Net to manage and bill customers. Like many payment gateways, Authorize.Net supports recurring payments. For example, a website may charge members a monthly fee to access their services. With Authorize.Net you can provide the billing amount and schedule and at each interval Authorize.Net will automatically charge the customer's credit card and deposit the funds to your account. You may want to do something whenever Authorize.Net performs a recurring payment. For instance, if the recurring payment charge was a success you would extend the customer's service; if the transaction was denied then you would cancel their service (or whatever). To accomodate this, Authorize.Net offers a silent post feature. Properly configured, Authorize.Net will send an HTTP request that contains details of the recurring payment transaction to a URL that you specify. This URL could be an ASP.NET page on your server that then parses the data from Authorize.Net and updates the specified customer's account accordingly. (Of course, you can always view the history of recurring payments through the reporting interface on Authorize.Net's website; the silent post feature gives you a way to programmatically respond to a recurring payment.) Recently, this client of mine that uses Authorize.Net informed me that several paying customers were telling him that their access to the site had been cut off even though their credit cards had been recently billed. Looking through our logs, I noticed that we had not shown any recurring payment log activity for over a month. I figured one of two things must be going on: either Authorize.Net wasn't sending us the silent post requests anymore or the page that was processing them wasn't doing so correctly. I started by verifying that our Authorize.Net account was properly setup to use the silent post feature and that it was pointing to the correct URL. Authorize.Net's site indicated the silent post was configured and that recurring payment transaction details were being sent to http://example.com/AuthorizeNetProcessingPage.aspx. Next, I wanted to determine what information was getting sent to that URL.The application was setup tolog the parsed results of the Authorize.Net request, such as what customer the recurring payment applied to; however,we were not logging the actual HTTP request coming from Authorize.Net. I contacted Authorize.Net's support to inquire if they logged the HTTP request send via the silent post feature and was told that they did not. I decided to add a bit of code to log the incoming HTTP request, which you can do by using the Request object's SaveAs method. This allowed me to saveevery incoming HTTP request to the silent post page to a text file on the server. Upon the next recurring payment, I was able to see the HTTP request being received by the page: GET /AuthorizeNetProcessingPage.aspx HTTP/1.1Connection: CloseAccept: */*Host: www.example.com That was it. Two things alarmed me: first, the request was obviously a GET and not a POST; second, there was no POST body (obviously), which is where Authorize.Net passes along thedetails of the recurring payment transaction.What stuck out was the Host header, which differed slightly from the silent post URL configured in Authorize.Net. Specifically, the Host header in the above logged request pointed to www.example.com, whereas the Authorize.Net configuration used example.com (no www). About a month ago - the same time these recurring payment transaction detailswere no longer being processed by our ASP.NET page - we had implemented IIS 7's URL rewriting feature to permanently redirect all traffic to example.com to www.example.com. Could that be the problem? I contacted Authorize.Net's support again and asked them if their silent post algorithmwould follow the301HTTP response and repost the recurring payment transaction details. They said, Yes, the silent post would follow redirects. Their reports didn't jive with my observations, so I went ahead and updated our Authorize.Net configuration to point to http://www.example.com/AuthorizeNetProcessingPage.aspx instead of http://example.com/AuthorizeNetProcessingPage.aspx. And, I'm happy to report, recurring payments and correctly being processed again! If you use Authorize.Net and the silent post feature, and you notice that your processing page is not longer working, make sure you are not using any URL rewriting rules that may conflict with the silent post URL configuration. Hope this saves someone the time it took me to get to the bottom of this. Happy Programming!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • New Supply Chain, S&OP, & TPM Analyst Reports from Gartner, IDC Now Available

    - by Mike Liebson
    Check out these analyst reports Oracle has recently made available for customers and partners on Oracle.com: Gartner:  MarketScope for Stage 3 Sales and Operations Planning  -  Gartner lead supply chain planning analyst, Tim Payne, discusses the evolving definition of S&OP, the Gartner S&OP maturity model, and recommendations for selecting S&OP technology solutions. Gartner: Vendor Panorama for Trade Promotion Management in Consumer Goods  -  Consumer goods analyst, Dale Hagemeyer, presents an overview of the TPM market, followed by an analysis of vendor offerings. IDC:  Perspective: Oracle OpenWorld 2012 — Supply Chain as a Focus  -  Supply chain analyst, Simon Ellis, discusses supply chain highlights from the October OpenWorld conference. Value Chain Planning highlights include the VCP product roadmap and demand sensing presentations by Electronic Arts (Demantra) and Sony (Demand Signal Repository). For a complete set of analyst reports, visit here.

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  • Oracle Linux at Oracle Openworld 2011

    - by Zeynep Koch
    In the Oracle Linux track, you'll learn how organizations of all sizes, in all industries, worldwide, are realizing the true benefits of complete and integrated solutions with Oracle Linux and Oracle's world-class Linux support program. Find out what Oracle is doing to simplify the development, deployment, and management of Linux solutions via significant testing initiatives including the Oracle Validated Configurations program. Also discover how Oracle is driving the enterprise Linux technology roadmap with new features and enhancements, making Linux a faster, better operating system for all. Meet Oracle's Linux engineers, experts, customers, and partners, and get answers to all your Linux questions. Here are the Linux sessions and demos that you don't want to miss. · Oracle Linux Strategy and Roadmap · New Features in Oracle Linux · End-to-End Data Integrity Solution for Linux · Debugging and Configuration Best Practices for Oracle Linux · Demos · Hands-on-Labs Register by July 29 and get a $500 discount.http://bit.ly/kSjDMD

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  • What I&rsquo;m working on for this blog&hellip;

    - by marc dekeyser
    Yes it has gone quiet again for the time being! As I am in training for Exchange 2013 and have the need to keep some customers happy (well, we all have to do something to earn our keep ;)) time to write blog posts or even work on my little side projects is limited. So for the time being there are no new blog posts coming but I’d like to tell you that you can expect posts on the following topics: * Automating lab server deployments (Using WDS and MDT 2012 RU1) * Scripts to automate application installations (and integration with the above) * Exchange 2013 posts * Exchange 2013 automation scripts (since I’m already seeing where I could do something here :P) As always, I’m still taking requests…

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  • Running your SSMS client as a domain user even if you&rsquo;re not in a domain

    - by Luca Zavarella
    I wonder if it is possible to use the SQL Server Management Studio (SSMS) client on my machine with a specific domain user when my machine wasn’t in that domain. In fact, many developers use some SSMS add-ons installed on their machine (with appropriate licenses), which greatly simplify their daily work. For example, I’m a Red Gate SQL Prompt addicted , so it’d be convenient for me to work on customers’ SQL Server instances with this tool. After reading Davide Mauri’s post, a friend and collegue of mine, I created a batch file in order to specify a domain and a user for SSMS: @echo off echo *************************************** echo *** Run SSMS 2008 R2 as domain user *** echo *************************************** echo. set /P user="Type the domain\username: " C:\Windows\System32\runas.exe /netonly /user:%user% "C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\Ssms.exe" Then, you can create on your desktop a shortcut to the file batch previously developed and you can also change the shortcut icon, using the same SSMS icon (get it from the Ssms.exe file). Now if you double-click on the shortcut, you can set domain and user for the SSMS client on-the-fly: So enjoy using your “personal” SSMS client on your preferred domain

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  • How I use schemas.

    - by Alexander Kuznetsov
    I use schemas to simplify granting permissions. For tables and views, I have three schemas: Data, the actual data my customers need. Can only be modified via sprocs. Staging, only visible to data loaders and devs. Full privileges on INSERT?UPDATE/DELETE for those who see it. Config, the configuration data used in loads, only visible to data loaders and devs. Can only be modified via sprocs. For sprocs/UDFs I have the following schemas: Readers Writers ETL ConfigReaders ConfigWriters Also I have dbo...(read more)

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  • Get started with C++ AMP

    - by Daniel Moth
    With the imminent release of Visual Studio 2012, even if you do not classify yourself as a C++ developer, C++ AMP is something you should learn so you can understand how to speed up your loops by offloading to the GPU the computation performed in the loop (assuming you have large number of iterations/data). We have many C# customers who are using C++ AMP through pinvoke, and of course many more directly from C++. So regardless of your programming language, I hope you'll find helpful these short videos that help you get started with C++ AMP C++ AMP core API introduction... from scratch Tiling Introduction - C++ AMP Matrix Multiplication with C++ AMP GPU debugging in Visual Studio 2012 In particular the work we have done for parallel and GPU debugging in Visual Studio 2012 is market leading, so check it out! Comments about this post by Daniel Moth welcome at the original blog.

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  • How to find and fix performance problems in ORM powered applications

    - by FransBouma
    Once in a while we get requests about how to fix performance problems with our framework. As it comes down to following the same steps and looking into the same things every single time, I decided to write a blogpost about it instead, so more people can learn from this and solve performance problems in their O/R mapper powered applications. In some parts it's focused on LLBLGen Pro but it's also usable for other O/R mapping frameworks, as the vast majority of performance problems in O/R mapper powered applications are not specific for a certain O/R mapper framework. Too often, the developer looks at the wrong part of the application, trying to fix what isn't a problem in that part, and getting frustrated that 'things are so slow with <insert your favorite framework X here>'. I'm in the O/R mapper business for a long time now (almost 10 years, full time) and as it's a small world, we O/R mapper developers know almost all tricks to pull off by now: we all know what to do to make task ABC faster and what compromises (because there are almost always compromises) to deal with if we decide to make ABC faster that way. Some O/R mapper frameworks are faster in X, others in Y, but you can be sure the difference is mainly a result of a compromise some developers are willing to deal with and others aren't. That's why the O/R mapper frameworks on the market today are different in many ways, even though they all fetch and save entities from and to a database. I'm not suggesting there's no room for improvement in today's O/R mapper frameworks, there always is, but it's not a matter of 'the slowness of the application is caused by the O/R mapper' anymore. Perhaps query generation can be optimized a bit here, row materialization can be optimized a bit there, but it's mainly coming down to milliseconds. Still worth it if you're a framework developer, but it's not much compared to the time spend inside databases and in user code: if a complete fetch takes 40ms or 50ms (from call to entity object collection), it won't make a difference for your application as that 10ms difference won't be noticed. That's why it's very important to find the real locations of the problems so developers can fix them properly and don't get frustrated because their quest to get a fast, performing application failed. Performance tuning basics and rules Finding and fixing performance problems in any application is a strict procedure with four prescribed steps: isolate, analyze, interpret and fix, in that order. It's key that you don't skip a step nor make assumptions: these steps help you find the reason of a problem which seems to be there, and how to fix it or leave it as-is. Skipping a step, or when you assume things will be bad/slow without doing analysis will lead to the path of premature optimization and won't actually solve your problems, only create new ones. The most important rule of finding and fixing performance problems in software is that you have to understand what 'performance problem' actually means. Most developers will say "when a piece of software / code is slow, you have a performance problem". But is that actually the case? If I write a Linq query which will aggregate, group and sort 5 million rows from several tables to produce a resultset of 10 rows, it might take more than a couple of milliseconds before that resultset is ready to be consumed by other logic. If I solely look at the Linq query, the code consuming the resultset of the 10 rows and then look at the time it takes to complete the whole procedure, it will appear to me to be slow: all that time taken to produce and consume 10 rows? But if you look closer, if you analyze and interpret the situation, you'll see it does a tremendous amount of work, and in that light it might even be extremely fast. With every performance problem you encounter, always do realize that what you're trying to solve is perhaps not a technical problem at all, but a perception problem. The second most important rule you have to understand is based on the old saying "Penny wise, Pound Foolish": the part which takes e.g. 5% of the total time T for a given task isn't worth optimizing if you have another part which takes a much larger part of the total time T for that same given task. Optimizing parts which are relatively insignificant for the total time taken is not going to bring you better results overall, even if you totally optimize that part away. This is the core reason why analysis of the complete set of application parts which participate in a given task is key to being successful in solving performance problems: No analysis -> no problem -> no solution. One warning up front: hunting for performance will always include making compromises. Fast software can be made maintainable, but if you want to squeeze as much performance out of your software, you will inevitably be faced with the dilemma of compromising one or more from the group {readability, maintainability, features} for the extra performance you think you'll gain. It's then up to you to decide whether it's worth it. In almost all cases it's not. The reason for this is simple: the vast majority of performance problems can be solved by implementing the proper algorithms, the ones with proven Big O-characteristics so you know the performance you'll get plus you know the algorithm will work. The time taken by the algorithm implementing code is inevitable: you already implemented the best algorithm. You might find some optimizations on the technical level but in general these are minor. Let's look at the four steps to see how they guide us through the quest to find and fix performance problems. Isolate The first thing you need to do is to isolate the areas in your application which are assumed to be slow. For example, if your application is a web application and a given page is taking several seconds or even minutes to load, it's a good candidate to check out. It's important to start with the isolate step because it allows you to focus on a single code path per area with a clear begin and end and ignore the rest. The rest of the steps are taken per identified problematic area. Keep in mind that isolation focuses on tasks in an application, not code snippets. A task is something that's started in your application by either another task or the user, or another program, and has a beginning and an end. You can see a task as a piece of functionality offered by your application.  Analyze Once you've determined the problem areas, you have to perform analysis on the code paths of each area, to see where the performance problems occur and which areas are not the problem. This is a multi-layered effort: an application which uses an O/R mapper typically consists of multiple parts: there's likely some kind of interface (web, webservice, windows etc.), a part which controls the interface and business logic, the O/R mapper part and the RDBMS, all connected with either a network or inter-process connections provided by the OS or other means. Each of these parts, including the connectivity plumbing, eat up a part of the total time it takes to complete a task, e.g. load a webpage with all orders of a given customer X. To understand which parts participate in the task / area we're investigating and how much they contribute to the total time taken to complete the task, analysis of each participating task is essential. Start with the code you wrote which starts the task, analyze the code and track the path it follows through your application. What does the code do along the way, verify whether it's correct or not. Analyze whether you have implemented the right algorithms in your code for this particular area. Remember we're looking at one area at a time, which means we're ignoring all other code paths, just the code path of the current problematic area, from begin to end and back. Don't dig in and start optimizing at the code level just yet. We're just analyzing. If your analysis reveals big architectural stupidity, it's perhaps a good idea to rethink the architecture at this point. For the rest, we're analyzing which means we collect data about what could be wrong, for each participating part of the complete application. Reviewing the code you wrote is a good tool to get deeper understanding of what is going on for a given task but ultimately it lacks precision and overview what really happens: humans aren't good code interpreters, computers are. We therefore need to utilize tools to get deeper understanding about which parts contribute how much time to the total task, triggered by which other parts and for example how many times are they called. There are two different kind of tools which are necessary: .NET profilers and O/R mapper / RDBMS profilers. .NET profiling .NET profilers (e.g. dotTrace by JetBrains or Ants by Red Gate software) show exactly which pieces of code are called, how many times they're called, and the time it took to run that piece of code, at the method level and sometimes even at the line level. The .NET profilers are essential tools for understanding whether the time taken to complete a given task / area in your application is consumed by .NET code, where exactly in your code, the path to that code, how many times that code was called by other code and thus reveals where hotspots are located: the areas where a solution can be found. Importantly, they also reveal which areas can be left alone: remember our penny wise pound foolish saying: if a profiler reveals that a group of methods are fast, or don't contribute much to the total time taken for a given task, ignore them. Even if the code in them is perhaps complex and looks like a candidate for optimization: you can work all day on that, it won't matter.  As we're focusing on a single area of the application, it's best to start profiling right before you actually activate the task/area. Most .NET profilers support this by starting the application without starting the profiling procedure just yet. You navigate to the particular part which is slow, start profiling in the profiler, in your application you perform the actions which are considered slow, and afterwards you get a snapshot in the profiler. The snapshot contains the data collected by the profiler during the slow action, so most data is produced by code in the area to investigate. This is important, because it allows you to stay focused on a single area. O/R mapper and RDBMS profiling .NET profilers give you a good insight in the .NET side of things, but not in the RDBMS side of the application. As this article is about O/R mapper powered applications, we're also looking at databases, and the software making it possible to consume the database in your application: the O/R mapper. To understand which parts of the O/R mapper and database participate how much to the total time taken for task T, we need different tools. There are two kind of tools focusing on O/R mappers and database performance profiling: O/R mapper profilers and RDBMS profilers. For O/R mapper profilers, you can look at LLBLGen Prof by hibernating rhinos or the Linq to Sql/LLBLGen Pro profiler by Huagati. Hibernating rhinos also have profilers for other O/R mappers like NHibernate (NHProf) and Entity Framework (EFProf) and work the same as LLBLGen Prof. For RDBMS profilers, you have to look whether the RDBMS vendor has a profiler. For example for SQL Server, the profiler is shipped with SQL Server, for Oracle it's build into the RDBMS, however there are also 3rd party tools. Which tool you're using isn't really important, what's important is that you get insight in which queries are executed during the task / area we're currently focused on and how long they took. Here, the O/R mapper profilers have an advantage as they collect the time it took to execute the query from the application's perspective so they also collect the time it took to transport data across the network. This is important because a query which returns a massive resultset or a resultset with large blob/clob/ntext/image fields takes more time to get transported across the network than a small resultset and a database profiler doesn't take this into account most of the time. Another tool to use in this case, which is more low level and not all O/R mappers support it (though LLBLGen Pro and NHibernate as well do) is tracing: most O/R mappers offer some form of tracing or logging system which you can use to collect the SQL generated and executed and often also other activity behind the scenes. While tracing can produce a tremendous amount of data in some cases, it also gives insight in what's going on. Interpret After we've completed the analysis step it's time to look at the data we've collected. We've done code reviews to see whether we've done anything stupid and which parts actually take place and if the proper algorithms have been implemented. We've done .NET profiling to see which parts are choke points and how much time they contribute to the total time taken to complete the task we're investigating. We've performed O/R mapper profiling and RDBMS profiling to see which queries were executed during the task, how many queries were generated and executed and how long they took to complete, including network transportation. All this data reveals two things: which parts are big contributors to the total time taken and which parts are irrelevant. Both aspects are very important. The parts which are irrelevant (i.e. don't contribute significantly to the total time taken) can be ignored from now on, we won't look at them. The parts which contribute a lot to the total time taken are important to look at. We now have to first look at the .NET profiler results, to see whether the time taken is consumed in our own code, in .NET framework code, in the O/R mapper itself or somewhere else. For example if most of the time is consumed by DbCommand.ExecuteReader, the time it took to complete the task is depending on the time the data is fetched from the database. If there was just 1 query executed, according to tracing or O/R mapper profilers / RDBMS profilers, check whether that query is optimal, uses indexes or has to deal with a lot of data. Interpret means that you follow the path from begin to end through the data collected and determine where, along the path, the most time is contributed. It also means that you have to check whether this was expected or is totally unexpected. My previous example of the 10 row resultset of a query which groups millions of rows will likely reveal that a long time is spend inside the database and almost no time is spend in the .NET code, meaning the RDBMS part contributes the most to the total time taken, the rest is compared to that time, irrelevant. Considering the vastness of the source data set, it's expected this will take some time. However, does it need tweaking? Perhaps all possible tweaks are already in place. In the interpret step you then have to decide that further action in this area is necessary or not, based on what the analysis results show: if the analysis results were unexpected and in the area where the most time is contributed to the total time taken is room for improvement, action should be taken. If not, you can only accept the situation and move on. In all cases, document your decision together with the analysis you've done. If you decide that the perceived performance problem is actually expected due to the nature of the task performed, it's essential that in the future when someone else looks at the application and starts asking questions you can answer them properly and new analysis is only necessary if situations changed. Fix After interpreting the analysis results you've concluded that some areas need adjustment. This is the fix step: you're actively correcting the performance problem with proper action targeted at the real cause. In many cases related to O/R mapper powered applications it means you'll use different features of the O/R mapper to achieve the same goal, or apply optimizations at the RDBMS level. It could also mean you apply caching inside your application (compromise memory consumption over performance) to avoid unnecessary re-querying data and re-consuming the results. After applying a change, it's key you re-do the analysis and interpretation steps: compare the results and expectations with what you had before, to see whether your actions had any effect or whether it moved the problem to a different part of the application. Don't fall into the trap to do partly analysis: do the full analysis again: .NET profiling and O/R mapper / RDBMS profiling. It might very well be that the changes you've made make one part faster but another part significantly slower, in such a way that the overall problem hasn't changed at all. Performance tuning is dealing with compromises and making choices: to use one feature over the other, to accept a higher memory footprint, to go away from the strict-OO path and execute queries directly onto the RDBMS, these are choices and compromises which will cross your path if you want to fix performance problems with respect to O/R mappers or data-access and databases in general. In most cases it's not a big issue: alternatives are often good choices too and the compromises aren't that hard to deal with. What is important is that you document why you made a choice, a compromise: which analysis data, which interpretation led you to the choice made. This is key for good maintainability in the years to come. Most common performance problems with O/R mappers Below is an incomplete list of common performance problems related to data-access / O/R mappers / RDBMS code. It will help you with fixing the hotspots you found in the interpretation step. SELECT N+1: (Lazy-loading specific). Lazy loading triggered performance bottlenecks. Consider a list of Orders bound to a grid. You have a Field mapped onto a related field in Order, Customer.CompanyName. Showing this column in the grid will make the grid fetch (indirectly) for each row the Customer row. This means you'll get for the single list not 1 query (for the orders) but 1+(the number of orders shown) queries. To solve this: use eager loading using a prefetch path to fetch the customers with the orders. SELECT N+1 is easy to spot with an O/R mapper profiler or RDBMS profiler: if you see a lot of identical queries executed at once, you have this problem. Prefetch paths using many path nodes or sorting, or limiting. Eager loading problem. Prefetch paths can help with performance, but as 1 query is fetched per node, it can be the number of data fetched in a child node is bigger than you think. Also consider that data in every node is merged on the client within the parent. This is fast, but it also can take some time if you fetch massive amounts of entities. If you keep fetches small, you can use tuning parameters like the ParameterizedPrefetchPathThreshold setting to get more optimal queries. Deep inheritance hierarchies of type Target Per Entity/Type. If you use inheritance of type Target per Entity / Type (each type in the inheritance hierarchy is mapped onto its own table/view), fetches will join subtype- and supertype tables in many cases, which can lead to a lot of performance problems if the hierarchy has many types. With this problem, keep inheritance to a minimum if possible, or switch to a hierarchy of type Target Per Hierarchy, which means all entities in the inheritance hierarchy are mapped onto the same table/view. Of course this has its own set of drawbacks, but it's a compromise you might want to take. Fetching massive amounts of data by fetching large lists of entities. LLBLGen Pro supports paging (and limiting the # of rows returned), which is often key to process through large sets of data. Use paging on the RDBMS if possible (so a query is executed which returns only the rows in the page requested). When using paging in a web application, be sure that you switch server-side paging on on the datasourcecontrol used. In this case, paging on the grid alone is not enough: this can lead to fetching a lot of data which is then loaded into the grid and paged there. Keep note that analyzing queries for paging could lead to the false assumption that paging doesn't occur, e.g. when the query contains a field of type ntext/image/clob/blob and DISTINCT can't be applied while it should have (e.g. due to a join): the datareader will do DISTINCT filtering on the client. this is a little slower but it does perform paging functionality on the data-reader so it won't fetch all rows even if the query suggests it does. Fetch massive amounts of data because blob/clob/ntext/image fields aren't excluded. LLBLGen Pro supports field exclusion for queries. You can exclude fields (also in prefetch paths) per query to avoid fetching all fields of an entity, e.g. when you don't need them for the logic consuming the resultset. Excluding fields can greatly reduce the amount of time spend on data-transport across the network. Use this optimization if you see that there's a big difference between query execution time on the RDBMS and the time reported by the .NET profiler for the ExecuteReader method call. Doing client-side aggregates/scalar calculations by consuming a lot of data. If possible, try to formulate a scalar query or group by query using the projection system or GetScalar functionality of LLBLGen Pro to do data consumption on the RDBMS server. It's far more efficient to process data on the RDBMS server than to first load it all in memory, then traverse the data in-memory to calculate a value. Using .ToList() constructs inside linq queries. It might be you use .ToList() somewhere in a Linq query which makes the query be run partially in-memory. Example: var q = from c in metaData.Customers.ToList() where c.Country=="Norway" select c; This will actually fetch all customers in-memory and do an in-memory filtering, as the linq query is defined on an IEnumerable<T>, and not on the IQueryable<T>. Linq is nice, but it can often be a bit unclear where some parts of a Linq query might run. Fetching all entities to delete into memory first. To delete a set of entities it's rather inefficient to first fetch them all into memory and then delete them one by one. It's more efficient to execute a DELETE FROM ... WHERE query on the database directly to delete the entities in one go. LLBLGen Pro supports this feature, and so do some other O/R mappers. It's not always possible to do this operation in the context of an O/R mapper however: if an O/R mapper relies on a cache, these kind of operations are likely not supported because they make it impossible to track whether an entity is actually removed from the DB and thus can be removed from the cache. Fetching all entities to update with an expression into memory first. Similar to the previous point: it is more efficient to update a set of entities directly with a single UPDATE query using an expression instead of fetching the entities into memory first and then updating the entities in a loop, and afterwards saving them. It might however be a compromise you don't want to take as it is working around the idea of having an object graph in memory which is manipulated and instead makes the code fully aware there's a RDBMS somewhere. Conclusion Performance tuning is almost always about compromises and making choices. It's also about knowing where to look and how the systems in play behave and should behave. The four steps I provided should help you stay focused on the real problem and lead you towards the solution. Knowing how to optimally use the systems participating in your own code (.NET framework, O/R mapper, RDBMS, network/services) is key for success as well as knowing what's going on inside the application you built. I hope you'll find this guide useful in tracking down performance problems and dealing with them in a useful way.  

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  • To ORM or Not to ORM. That is the question&hellip;

    - by Patrick Liekhus
    UPDATE:  Thanks for the feedback and comments.  I have adjusted my table below with your recommendations.  I had missed a point or two. I wanted to do a series on creating an entire project using the EDMX XAF code generation and the SpecFlow BDD Easy Test tools discussed in my earlier posts, but I thought it would be appropriate to start with a simple comparison and reasoning on why I choose to use these tools. Let’s start by defining the term ORM, or Object-Relational Mapping.  According to Wikipedia it is defined as the following: Object-relational mapping (ORM, O/RM, and O/R mapping) in computer software is a programming technique for converting data between incompatible type systems in object-oriented programming languages. This creates, in effect, a "virtual object database" that can be used from within the programming language. Why should you care?  Basically it allows you to map your business objects in code to their persistence layer behind them. And better yet, why would you want to do this?  Let me outline it in the following points: Development speed.  No more need to map repetitive tasks query results to object members.  Once the map is created the code is rendered for you. Persistence portability.  The ORM knows how to map SQL specific syntax for the persistence engine you choose.  It does not matter if it is SQL Server, Oracle and another database of your choosing. Standard/Boilerplate code is simplified.  The basic CRUD operations are consistent and case use database metadata for basic operations. So how does this help?  Well, let’s compare some of the ORM tools that I have used and/or researched.  I have been interested in ORM for some time now.  My ORM of choice for a long time was NHibernate and I still believe it has a strong case in some business situations.  However, you have to take business considerations into account and the law of diminishing returns.  Because of these two factors, my recent activity and experience has been around DevExpress eXpress Persistence Objects (XPO).  The primary reason for this is because they have the DevExpress eXpress Application Framework (XAF) that sits on top of XPO.  With this added value, the data model can be created (either database first of code first) and the Web and Windows client can be created from these maps.  While out of the box they provide some simple list and detail screens, you can verify easily extend and modify these to your liking.  DevExpress has done a tremendous job of providing enough framework while also staying out of the way when you need to extend it.  This sounds worse than it really is.  What I mean by this is that if you choose to follow DevExpress coding style and recommendations, the hooks and extension points provided allow you to do some pretty heavy lifting while also not worrying about the basics. I have put together a list of the top features that I have used to compare the limited list of ORM’s that I have exposure with.  Again, the biggest selling point in my opinion is that XPO is just a solid as any of the other ORM’s but with the added layer of XAF they become unstoppable.  And then couple that with the EDMX modeling tools and code generation, it becomes a no brainer. Designer Features Entity Framework NHibernate Fluent w/ Nhibernate Telerik OpenAccess DevExpress XPO DevExpress XPO/XAF plus Liekhus Tools Uses XML to map relationships - Yes - - -   Visual class designer interface Yes - - - - Yes Management integrated w/ Visual Studio Yes - - Yes - Yes Supports schema first approach Yes - - Yes - Yes Supports model first approach Yes - - Yes Yes Yes Supports code first approach Yes Yes Yes Yes Yes Yes Attribute driven coding style Yes - Yes - Yes Yes                 I have a very small team and limited resources with a lot of responsibilities.  In order to keep up with our customers, we must rely on tools like these.  We use the EDMX tool so that we can create a visual representation of the applications with our customers.  Second, we rely on the code generation so that we can focus on the business problems at hand and not whether a field is mapped correctly.  This keeps us from requiring as many junior level developers on our team.  I have also worked on multiple teams where they believed in writing their own “framework”.  In my experiences and opinion this is not the route to take unless you have a team dedicated to supporting just the framework.  Each time that I have worked on custom frameworks, the framework eventually becomes old, out dated and full of “performance” enhancements specific to one or two requirements.  With an ORM, there are a lot smarter people than me working on the bigger issue of persistence and performance.  Again, my recommendation would be to use an available framework and get to working on your business domain problems.  If your coding is not making money for you, why are you working on it?  Do you really need to be writing query to object member code again and again? Thanks

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  • Guest Post: Christian Finn: Is Facebook About to Become a Victim of its Own Success?

    - by Michael Snow
    12.00 Print 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Cambria; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}  Since we have a number of new members of the WebCenter Evangelist team - I thought it would be appropriate to close the week with the newest hire and leader of the global WebCenter Evangelists, Christian Finn, who has just joined the Red team after many years with the small technology company up in Redmond, WA. He gave an intro to himself in an earlier post this morning but his post below is a great example of how customer engagement takes on a life of its own in our global online connected and social digital ecosystem. Is Facebook About to Become a Victim of its Own Success? What if I told you that your brand could advertise so successfully, you wouldn’t have to pay for the ads? A recent campaign by Ford Motor Company for the Ford Focus featuring Doug the spokespuppet (I am not making this up) did just that—and it raises some interesting issues for marketers and social media alike in the brave new world of customer engagement that is the Social Web. Allow me to elaborate. An article in the Wall Street Journal last week—“Big Brands Like Facebook, But They Don’t Like to Pay” tells the story of Ford’s recently concluded online campaign for the 2012 Ford Focus. (Ford, by the way, under the leadership of people such as Scott Monty, has been a pioneer of effective social campaigns.) The centerpiece of the campaign was the aforementioned Doug, who appeared as a character on Facebook in videos and via chat. (If you are not familiar with Doug, you can see him in action here, and read the WSJ story here.) You may be thinking puppet ads are a sign of Internet Bubble 2.0 and want to stop now, but bear with me. The Journal reported that Ford spent about $95M on its overall Ford Focus campaign, with TV accounting for over $60M of that spend. The Internet buy for the campaign was just over $10M, which included ad buys to drive traffic to Facebook for people to meet and ‘Like’ Doug and some amount on Facebook ads, too, to promote Doug and by extension, the Ford Focus. So far, a fairly straightforward consumer marketing story in the Internet Era. Yet here’s the curious thing: once Doug reached 10,000 fans on Facebook, Ford stopped paying for Facebook ads. Doug had gone viral with people sharing his videos with one another; once critical mass was reached there was no need to buy more ads on Facebook. Doug went on to be Liked by over 43,000 people, and 61% of his fans said they would be more likely to consider buying a Focus. According to the article, Ford says Focus sales are up this year—and increasing sales is every marketer’s goal. And so in effect, Ford found its Facebook campaign so successful that it could stop paying for it, instead letting its target consumers communicate its messages for fun—and for free. Not only did they get a 3X increase in fans beyond their paid campaign, they had thousands of customers sharing their messages in video form for months. Since free advertising is the Holy Grail of marketing both old and new-- and it appears social networks have an advantage in generating that buzz—it seems reasonable to ask: what would happen to brands’ advertising strategies—and the media they use to engage customers, if this success were repeated at scale? It seems logical to conclude that, at least initially, more ad dollars would be spent with social networks like Facebook as brands attempt to replicate Ford’s success. Certainly Facebook ad revenues are on the rise—eMarketer expects Facebook’s ad revenues to quintuple by 2012 compared with 2009 levels, to nearly 2.9B. That’s bad news for TV and the already battered print media and good news for Facebook. But perhaps not so over the longer run. With TV buys, you have to keep paying to generate impressions. If Doug the spokespuppet is any guide, however, that may not be true for social media campaigns. After an initial outlay, if a social campaign takes off, the audience will generate more impressions on its own. Thus a social medium like Facebook could be the victim of its own success when it comes to ad revenue. It may be there is an inherent limiting factor in the ad spend they can capture, as exemplified by Ford’s experience with Dough and the Focus. And brands may spend much less overall on advertising, with as good or better results, than they ever have in the past. How will these trends evolve? Can brands create social campaigns that repeat Ford’s formula for the Focus with effective results? Can social networks find ways to capture more spend and overcome their potential tendency to make further spend unnecessary? And will consumers become tired and insulated from social campaigns, much as they have to traditional advertising channels? These are the questions CMOs and Facebook execs alike will be asking themselves in the brave new world of customer engagement. As always, your thoughts and comments are most welcome.

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  • Oracle Delivers Oracle Social Services Suite

    - by michael.seback
    Oracle Delivers Oracle Social Services Suite with New Releases of Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10 Continuing its leadership and commitment to provide key innovations specifically created for social services agencies, Oracle today released the new Oracle Social Services Suite that includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. "Oracle's commitment to our social services customers is indisputable with the introduction of Oracle Social Services Suite and the latest innovations from Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10," said Anthony Lye, Senior Vice President of CRM, Oracle. "Social service agencies have not only many of the most complex jobs to perform with limited time and funding, but also some of the most important for our society, especially when children are involved. The technology advances Oracle provides will help these agencies increase their own efficiency and save costs, while helping to improve the outcome for their clients." read more

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  • Open Source Survey: Oracle Products on Top

    - by trond-arne.undheim
    Oracle continues to work with the open source community to bring the most innovative and productive software to market (more). Oracle products received the most votes in several key categories of the 2010 Linux Journal Reader's Choice Awards. With over 12,000 technologists reporting, these product earned top spots: Best Office Suite: OpenOffice.org Best Single Office Program: OpenOffice.org Writer Best Database: MySQL Best Virtualization Solution: VirtualBox "As the leading open source technology and service provider, Oracle continues to work with the community stakeholders to rapidly innovate many open source products for use in fully tested production environments," says Edward Screven, Oracle's chief corporate architect. "Supporting open source is important to Oracle and our customers, and we continue to invest in it." According to a recent report by the Linux Foundation, Oracle is one of the top ten contributors to the Linux Kernel. Oracle also contributes millions of lines of code to these important projects: OpenJDK: 7,002,579 Eclipse: 1,800,000 (#3 in active committers) MySQL: 5,073,113 NetBeans: 7,870,446 JSF: 701,980 Apache MyFaces Trinidad: 1,316,840 Hudson: 1,209,779 OpenOffice.org: 7,500,000

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  • Upcoming Webcast: “Supporting References” In Release 12 - SLA

    - by Oracle_EBS
    ADVISOR WEBCAST: “Supporting References” In Release 12 - SLAPRODUCT FAMILY: Receivables, Payables, General Ledger April 18, 2012 at 14:00 UK / 15:00 CET / 06:00 am Pacific / 7:00 am Mountain / 9:00 am Eastern "Supporting References” enables users to enter additional information for the “Journal Entry Header” and “Journal Entry Lines” that can be used for analytical purposes. This functionality was earlier known as “Analytical Criteria”. In 11i, additional data was interfaced to GL on the journals using “Descriptive Flexfields” whereas using this feature in R12, customers can create customized sources as ‘Supporting References’ and pass values into those sources from Subledgers like AP / AR / PA, etc. TOPICS WILL INCLUDE: Supporting References Business information about a subledger journal entry at the header or line level Establishing a subledger balance for a particular source value or combination of source values for a particular account To assist with reconciliation of account balances Financial and managerial analysis A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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  • &ldquo;My life at Oracle&rdquo;

    - by cristian.condurache(at)oracle.com
    Hello everybody! My name is Eva and I currently work in Oracle Italy as Sales Programs Manager for the Technology Sales organization. Since 2009, I also proudly represent the Oracle Education Foundation within my country as the Ambassador for Italy. My career path in this amazing company began 5 years ago as a fresh graduate: after various years studying abroad, in Germany and Ireland mainly, I was looking for a valuable and concrete opportunity which could fulfill my energetic spirit. I wanted to develop myself inside a stimulating and “fast” business environment.. and here came Oracle and I really couldn’t ask for anything better!  THE PARTNER EXPERIENCE The first department I had the chance to work into was the Alliances and Channels organization, where I had the opportunity to join a brilliant team of great and visionary guys. I began having the responsibility to analyze and rationalize the portfolio of Oracle business partners and to identify potential cross-area solutions, which had to be highlighted both on the local market and internationally: this ended up with the implementation of the “Partner Community” model, a business environment of selected Oracle partners, specialized on the different technology focus areas. This new concept was then recognized as an EMEA Best Practice and replicated internationally. Having the opportunity to strengthen day after day strategic relationships with several business partners and study the market positioning of their technology solutions, I was given the role to develop the “Oracle Partner Network Innovation Award” in Italy: the EMEA competition encouraging and rewarding proven and successful technology innovations, creating high value for our common customers and generating new business potential. Several Italian partner solutions won different prizes and I decided that it was worth collecting all those valuable projects, winners and short-listed, inside two specific books in order also to provide them an international market visibility: OPN Innovation Award Booklet 2007 and OPN Innovation Award Booklet 2008 Inside the Alliances and Channels department I really had the opportunity to do    amazing things, like for example working side-by-side with one of the most exceptional teams in Oracle I have ever worked with: the EMEA Recruitment Team. Together, in fact, we conceived a brand new business initiative for our partners, called “Oracle Campus Joint Program”. This program was awarded as an EMEA Best Practice and acknowledged by both Italian public institutions and press media. Italy   is currently running its 5th edition.   Briefly, the “Oracle Campus Joint Program” aims at facing the growing issue of lack of  technology competences and skills on the market. By identifying a specific technology area and developing an intensive 4-6 week Oracle University training course and by collaborating with important academic institutes, international “gurus” and professionals, our business partners are able to benefit from a pool of brilliant top talented young consultants and offer them a significant career opportunity. BUSINESS BUT NOT ONLY: THE NO-PROFIT EXPERIENCE OF ORACLE Currently my mission in Oracle is to continue driving the implementation of strategic business development and sales programs for the entire Oracle Technology stack, involving both partners and the end-customers. But as a completely distinguished role from the day-today business, I’m also honored to represent in Italy the charity global organization founded by Oracle - the Oracle Education Foundation - and drive its corporate citizenship and marketing programs. Oracle Education Foundation is an independent charitable organization funded by Oracle and is dedicated to helping students develop 21st century skills through project learning and the use of technology. It provides “ThinkQuest” as a free program to primary and secondary (K12) schools. Just some significant numbers: today 548,000 students/teachers in 47 countries use ThinkQuest and the Oracle Education Foundation partners with 40+ no-profit or government organizations globally. ABOUT MYSELF AND MY INTERESTS About myself…I’m very enthusiastic and positive, trying always to transform difficult issues in challenging opportunities. My day usually begins very early in the morning with running, swimming or when I need to collect some “zen” energies with a yoga session or better with a long walk with my dog. I definitely love animals and generally speaking I’m very keen on environmental issues and try, as much as I can, to carry out a healthy and “planet respectful” lifestyle. My thirst for knowledge pushed me some time ago to begin a new personal challenge: I decided to enroll, dedicating a good part of my free time, for a second university degree: I chose “Neuroeconomics”, an innovative academic path which combines psychology, economics, and neuroscience and studies how people make decisions and the role of the brain when people evaluate these decisions, categorizing risks and rewards and generally interacting with each other. I’ve been very glad to talk about my experience in this article, as working for Oracle is something very stimulating. This company ensures you the opportunity to face new challenges, work with highly talented people and be professionally highlighted also globally. Motivation, good results and innovation is always pursued, recognized and fully supported. Thanks and wish you all an amazing career! If you have any question please contact [email protected]. For our job opportunities, please look at http://campus.oracle.com.   Technorati Tags: EMEA,Oracle Partners,Oracle Campus,Oracle Education,experience,EMEA Recruitment Team

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  • Upcoming Conferences to Showcase Oracle's Latest Procurement Applications

    - by Paul Homchick
    The 2010 conference season is kicking off with a series of events featuring executive updates demos of Oracle's newest procurement products. Attendees will also have the chance to meet with Oracle customers and technical representatives to discuss best practices for optimizing procurement processes. New Procurement TechnologiesOracle will use the events to showcase a number of procurement applications introduced since last year's Oracle OpenWorld: Oracle Supplier Lifecycle Management--a supplier-development application released this year to simplify the qualification, assessment, and performance monitoring of vendors (see related story). Oracle Supplier Hub--another 2010 introduction, the Oracle Supplier Hub unifies and shares critical information about all the suppliers in an organization's stable (see related story). Oracle Spend Classification--an intelligence-based application that improves spend and performance visibility. Oracle Procurement On Demand--the adaptive solution that enables and accelerates procurement transformation. Oracle Procurement and Spend Analytics 7.9.6.1--the latest release of Oracle Business Intelligence extends new content and integration capabilities to additional platforms and languages. Click here to find an event near you: List of conferences by location.

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  • Oracle and ATG: The Next Generation of Customer Experience

    - by divya.malik
    Oracle today announced that it has completed the acquisition of Art Technology Group (ATG), Inc. In a webcast this morning, Thomas Kurian, Executive Vice President, Oracle Anthony Lye, Senior Vice President, CRM at Oracle and  Ken Volpe, Senior Vice President of Products and Technology from ATG, presented the rationale, strategy and future direction with this acquisition, ATG is a leading E-Commerce service provider and Oracle is a leading CRM and Retail Applications provider, which makes it a winning team. There has been a lot of positive feedback from the analysts, press as well as customers. “As a customer of both Oracle and ATG, we view the integration of the two companies as a natural fit,” said Kevin Cunnington, Global Head of Online, Vodafone Group. “We look forward to new efficiencies that address our online and cross-channel business strategies and help us further provide superior customer experiences.” For more information about Oracle and ATG: Overiew and FAQs Webcast Press Release Technorati Tags: oracle,oracle siebel crm,atg,crm

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  • CRM@Oracle Series: Forecasting

    - by tony.berk
    What do you trust more: the weather forecast or your sales forecast? I hope the answer is your sales forecast! Either way, would your sales forecast be more accurate if sales management had visibility into what the sales reps are forecasting and what has changed since the last forecast? What if management could adjust forecasts for accuracy based on analytic tools? Today's slidecast discusses sales forecasting and how Oracle implemented forecasting in our global implementation of Siebel CRM, including the steps involved to roll up the forecast. CRM@Oracle - Forecasting Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list.

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  • Off The Beaten Path—Three Things Growing Midsize Companies are Thankful For

    - by Christine Randle
    By: Jim Lein, Senior Director, Oracle Accelerate Last Sunday I went on a walkabout.  That’s when I just step out the door of my Colorado home and hike through the mountains for hours with no predetermined destination. I favor “social trails”, the unmapped routes pioneered by both animal and human explorers.  These tracks  are usually more challenging than established, marked routes and you can’t be 100% sure of where you’re going to end up. But I’ve found the rewards to be much greater. For awhile, I pondered on how—depending upon your perspective—the current economic situation worldwide could be viewed as either a classic “the glass is half empty” or a “the glass is half full” scenario. Midsize companies buy Oracle to grow and so I’m continually amazed and fascinated by the success stories our customers relate to me.  Oracle’s successful midsize companies are growing via innovation, agility, and opportunity. For them, the glass isn’t half full—it’s overflowing. Growing Midsize Companies are Thankful for: Innovation The sun angling through the pine trees reminded me of a conversation with a European customer a year ago May.  You might not recognize the name but, chances are, your local evening weather report relies on this company’s weather observation, monitoring and measurement products.  For decades, the company was recognized in its industry for product innovation, but its recent rapid growth comes from tailoring end to end product and service solutions based on the needs of distinctly different customer groups across industrial, public sector, and defense sectors.  Hours after that phone call I was walking my dog in a local park and came upon a small white plastic box sprouting short antennas and dangling by a nylon cord from a tree branch.  I cut it down. The name of that customer’s company was stamped on the housing. “It’s a radiosonde from a high altitude weather balloon,” he told me the next day. “Keep it as a souvenir.”  It sits on my fireplace mantle and elicits many questions from guests. Growing Midsize Companies are Thankful for: Agility In July, I had another interesting discussion with the CFO of an Asia-Pacific company which owns and operates a large portfolio of leisure assets. They are best known for their epic outdoor theme parks. However, their primary growth today is coming from a chain of indoor amusement centers in the USA where billiards, bowling, and laser tag take the place of roller coasters, kiddy rides, and wave pools. With mountains and rivers right out my front door, I’m not much for theme parks, but I’ll take a spirited game of laser tag any day.  This company has grown dramatically since first implementing Oracle ERP more than a decade ago. Their profitable expansion into a completely foreign market is derived from the ability to replicate proven and efficient best business practices across diverse operating environments.  They recently went live on Oracle’s Fusion HCM and Taleo. Their CFO explained to me how, with thousands of employees in three countries, Fusion HCM and Taleo would enable them to remain incredibly agile by acting on trends linking individual employee performance to their management, establishing and maintaining those best practices. Growing Midsize Companies are Thankful for: Opportunity I have three GPS apps on my iPhone. I use them mainly to keep track of my stats—distance, time, and vertical gain. However, every once in awhile I need to find the most efficient route back home before dark from my current location (notice I didn’t use the word “lost”). In August I listened in on an interview with the CFO of another European company that designs and delivers telematics solutions—the integrated use of telecommunications and informatics—for managing the mobile workforce. These solutions enable customers to achieve evolutionary step-changes in their performance and service delivery. Forgive the overused metaphor, but this is route optimization on steroids.  The company’s executive team saw an opportunity in this emerging market and went “all in”. Consequently, they are being rewarded with tremendous growth results and market domination by providing the ability for their clients to collect and analyze performance information related to fuel consumption, service workforce safety, and asset productivity. This Thanksgiving, I’m thankful for health, family, friends, and a career with an innovative company that helps companies leverage top tier software to drive and manage growth. And I’m thankful to have learned the lesson that good things happen when you get off the beaten path—both when hiking and when forging new routes through a complex world economy. Halfway through my walkabout on Sunday, after scrambling up a long stretch of scree-covered hill, I crested a ridge with an obstructed view of 14,265 ft Mt Evans just a few miles to the west.  There, nowhere near a house or a trail, someone had placed a wooden lounge chair. Its wood was worn and faded but it was sturdy. I had lunch and a cold drink in my pack. Opportunity knocked and I seized it. Happy Thanksgiving.  

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  • DNASTREAM’s RapidLaunch Oracle Accelerate solution for RightNow

    - by Richard Lefebvre
    The Oracle RightNow Accelerate solution from DNASTREAM allows each Customer to enjoy quicker deployment and earlier time to benefits from this SAAS Customer Experience solution. At the start of the project, a full suite of E-Learning simulations & materials is provided by DNASTREAM to match the customer’s processes. This RapidLaunch content library for RightNow can be leveraged by our customers early in their project implementations bringing significant cost efficiencies, time reduction and improved user adoption to their project roll outs. Solution Profile: This Oracle Accelerate solution is based on Oracle RightNow CX that includes Content management, Contact management, Incident management, Customer Portal, Closed incident Survey, Standard reports. As an additional option there is available the Oracle RightNow CX Chat implementation. For more information about RightNow and the DNASTREAM Accelerate solution, visit the Oracle Accelerate microsite or contact www.dnastream.com

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  • Whitepaper list for the application framework

    - by Rick Finley
    We're reposting the list of technical whitepapers for the Oracle ETPM framework (called OUAF, Oracle Utilities Application Framework).  These are are available from My Oracle Support at the Doc Id's mentioned below. Some have been updated in the last few months to reflect new advice and new features.  This is reposted from the OUAF blog:  http://blogs.oracle.com/theshortenspot/entry/whitepaper_list_as_at_november Doc Id Document Title Contents 559880.1 ConfigLab Design Guidelines This whitepaper outlines how to design and implement a data management solution using the ConfigLab facility. This whitepaper currently only applies to the following products: Oracle Utilities Customer Care And Billing Oracle Enterprise Taxation Management Oracle Enterprise Taxation and Policy Management           560367.1 Technical Best Practices for Oracle Utilities Application Framework Based Products Whitepaper summarizing common technical best practices used by partners, implementation teams and customers. 560382.1 Performance Troubleshooting Guideline Series A set of whitepapers on tracking performance at each tier in the framework. The individual whitepapers are as follows: Concepts - General Concepts and Performance Troublehooting processes Client Troubleshooting - General troubleshooting of the browser client with common issues and resolutions. Network Troubleshooting - General troubleshooting of the network with common issues and resolutions. Web Application Server Troubleshooting - General troubleshooting of the Web Application Server with common issues and resolutions. Server Troubleshooting - General troubleshooting of the Operating system with common issues and resolutions. Database Troubleshooting - General troubleshooting of the database with common issues and resolutions. Batch Troubleshooting - General troubleshooting of the background processing component of the product with common issues and resolutions. 560401.1 Software Configuration Management Series  A set of whitepapers on how to manage customization (code and data) using the tools provided with the framework. The individual whitepapers are as follows: Concepts - General concepts and introduction. Environment Management - Principles and techniques for creating and managing environments. Version Management - Integration of Version control and version management of configuration items. Release Management - Packaging configuration items into a release. Distribution - Distribution and installation of releases across environments Change Management - Generic change management processes for product implementations. Status Accounting - Status reporting techniques using product facilities. Defect Management - Generic defect management processes for product implementations. Implementing Single Fixes - Discussion on the single fix architecture and how to use it in an implementation. Implementing Service Packs - Discussion on the service packs and how to use them in an implementation. Implementing Upgrades - Discussion on the the upgrade process and common techniques for minimizing the impact of upgrades. 773473.1 Oracle Utilities Application Framework Security Overview A whitepaper summarizing the security facilities in the framework. Now includes references to other Oracle security products supported. 774783.1 LDAP Integration for Oracle Utilities Application Framework based products Updated! A generic whitepaper summarizing how to integrate an external LDAP based security repository with the framework. 789060.1 Oracle Utilities Application Framework Integration Overview A whitepaper summarizing all the various common integration techniques used with the product (with case studies). 799912.1 Single Sign On Integration for Oracle Utilities Application Framework based products A whitepaper outlining a generic process for integrating an SSO product with the framework. 807068.1 Oracle Utilities Application Framework Architecture Guidelines This whitepaper outlines the different variations of architecture that can be considered. Each variation will include advice on configuration and other considerations. 836362.1 Batch Best Practices for Oracle Utilities Application Framework based products This whitepaper outlines the common and best practices implemented by sites all over the world. 856854.1 Technical Best Practices V1 Addendum Addendum to Technical Best Practices for Oracle Utilities Customer Care And Billing V1.x only. 942074.1 XAI Best Practices This whitepaper outlines the common integration tasks and best practices for the Web Services Integration provided by the Oracle Utilities Application Framework. 970785.1 Oracle Identity Manager Integration Overview This whitepaper outlines the principals of the prebuilt intergration between Oracle Utilities Application Framework Based Products and Oracle Identity Manager used to provision user and user group security information. For Fw4.x customers use whitepaper 1375600.1 instead. 1068958.1 Production Environment Configuration Guidelines A whitepaper outlining common production level settings for the products based upon benchmarks and customer feedback. 1177265.1 What's New In Oracle Utilities Application Framework V4? Whitepaper outlining the major changes to the framework since Oracle Utilities Application Framework V2.2. 1290700.1 Database Vault Integration Whitepaper outlining the Database Vault Integration solution provided with Oracle Utilities Application Framework V4.1.0 and above. 1299732.1 BI Publisher Guidelines for Oracle Utilities Application Framework Whitepaper outlining the interface between BI Publisher and the Oracle Utilities Application Framework 1308161.1 Oracle SOA Suite Integration with Oracle Utilities Application Framework based products This whitepaper outlines common design patterns and guidelines for using Oracle SOA Suite with Oracle Utilities Application Framework based products. 1308165.1 MPL Best Practices Oracle Utilities Application Framework This is a guidelines whitepaper for products shipping with the Multi-Purpose Listener. This whitepaper currently only applies to the following products: Oracle Utilities Customer Care And Billing Oracle Enterprise Taxation Management Oracle Enterprise Taxation and Policy Management 1308181.1 Oracle WebLogic JMS Integration with the Oracle Utilities Application Framework This whitepaper covers the native integration between Oracle WebLogic JMS with Oracle Utilities Application Framework using the new Message Driven Bean functionality and real time JMS adapters. 1334558.1 Oracle WebLogic Clustering for Oracle Utilities Application Framework New! This whitepaper covers process for implementing clustering using Oracle WebLogic for Oracle Utilities Application Framework based products. 1359369.1 IBM WebSphere Clustering for Oracle Utilities Application Framework New! This whitepaper covers process for implementing clustering using IBM WebSphere for Oracle Utilities Application Framework based products 1375600.1 Oracle Identity Management Suite Integration with the Oracle Utilities Application Framework New! This whitepaper covers the integration between Oracle Utilities Application Framework and Oracle Identity Management Suite components such as Oracle Identity Manager, Oracle Access Manager, Oracle Adaptive Access Manager, Oracle Internet Directory and Oracle Virtual Directory. 1375615.1 Advanced Security for the Oracle Utilities Application Framework New! This whitepaper covers common security requirements and how to meet those requirements using Oracle Utilities Application Framework native security facilities, security provided with the J2EE Web Application and/or facilities available in Oracle Identity Management Suite.

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  • And the Winners of Fusion Middleware Innovation Awards in Data Integration are…

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} At OpenWorld, we announced the winners of Fusion Middleware Innovation Awards 2012. Raymond James and Morrison Supermarkets were selected for the data integration category for their innovative use of Oracle’s data integration products and the great results they have achieved. In this blog I would like to briefly introduce you to these award winning projects. Raymond James is a diversified financial services company, which provides financial planning, wealth management, investment banking, and asset management. They are using Oracle GoldenGate and Oracle Data Integrator to feed their operational data store (ODS), which supports application services across the enterprise. A major requirement for their project was low data latency, as key decisions are made based on the data in the ODS. They were able to fulfill this requirement due to the Oracle Data Integrator’s integrated solution with Oracle GoldenGate. Oracle GoldenGate captures changed data from different systems including Oracle Database, HP NonStop and Microsoft SQL Server into a single data store on SQL Server 2008. Oracle Data Integrator provides data transformations for the ODS. Leveraging ODI’s integration with GoldenGate, Raymond James now sees a 9 second median latency (from source commit to ODS target commit). The ODS solution delivers high quality, accurate data for consuming applications such as Raymond James’ next generation client and portfolio management systems as well as real-time operational reporting. It enables timely information for making better decisions. There are more benefits Raymond James achieved with this implementation of Oracle’s data integration solution. The software developers and architects of this solution, Tim Garrod and Ryan Fonnett, have told us during their presentation at OpenWorld that they also reduced application complexity significantly while improving developer productivity through trusted operational services. They were able to utilize CDC to generate alerts for business users, and for applications (for example for cache hydration mechanisms). One cool innovation example among many in this project is that using ODI's flexible architecture, Tim and Ryan could build 24/7 self-healing processes. And these processes have hardly failed. Integration processes fixes the errors itself. Pretty amazing; and a great solution for environments that need such reliability and availability. (You can see Tim and Ryan’s photo with the Innovation Award above.) The other winner of this year in the data integration category, Morrison Supermarkets, is the UK’s 4th largest grocery retailer. The company has been migrating all their legacy applications on to a new-world application set based on Oracle and consolidating all BI on to a single Oracle platform. The company recently implemented Oracle Exadata as the data warehouse engine and uses Oracle Business Intelligence EE. Their goal with deploying GoldenGate and ODI was to provide BI data to the enterprise in a way that it also supports operational decision making requirements from a wide range of Oracle based ERP applications such as E-Business Suite, PeopleSoft, Oracle Retail Suite. They use GoldenGate’s log-based change data capture capabilities and Oracle Data Integrator to populate the Oracle Retail Data Model. The electronic point of sale (EPOS) integration solution they built processes over 80 million transactions/day at busy periods in near real time (15 mins). It provides valuable insight to Retail and Commercial teams for both intra-day and historical trend analysis. As I mentioned in yesterday’s blog, the right data integration platform can transform the business. Here is another example: The point-of-sale integration enabled the grocery chain to optimize its stock management, leading to another award: Morrisons won the Grocer 33 award in 2012 - beating all other major UK supermarkets in product availability. Congratulations, Morrisons,on another award! Celebrating the innovation and the success of our customers with Oracle’s data integration products was definitely a highlight of Oracle OpenWorld for me. I look forward to hearing more from Raymond James, Morrisons, and the other customers that presented their data integration projects at OpenWorld, on how they are creating more value for their organizations.

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  • Unique Business Value vs. Unique IT

    - by barry.perkins
    When the age of computing started, technology was new, exciting, full of potential and had a long way to grow. Vendor architectures were proprietary, and limited in function at first, growing in capability and complexity over time. There were few if any "standards", let alone "open standards" and the concepts of "open systems", and "open architectures" were far in the future. Companies employed intelligent, talented and creative people to implement the best possible solutions for their company. At first, those solutions were "unique" to each company. As time progressed, standards emerged, companies shared knowledge, business capability supplied by technology grew, and companies continued to expand their use of technology. Taking advantage of change required companies to struggle through periodic "revolutionary" change cycles, struggling through costly changes that were fraught with risk, resulted in solutions with an increasingly shorter half-life, and frequently required altering existing business processes and retraining employees and partner businesses. The pace of technological invention and implementation grew at an ever increasing rate, making the "revolutionary" approach based upon "proprietary" or "closed" architectures or technologies no longer viable. Concurrent with the advancement of technology, the rate of change in business increased, leading us to the incredibly fast paced, highly charged, and competitive global economy that we have today, where the most successful companies are companies that are good at implementing, leveraging and exploiting change. Fast forward to today, a world where dramatic changes in business and technology happen continually, a world where "evolutionary" change is crucial. Companies can no longer afford to build "unique IT", nor can they afford regular intervals of "revolutionary" change, with the associated costs and risks. Human ingenuity was once again up to the task, turning technology into a platform supporting business through evolutionary change, by employing "open": open standards; open systems; open architectures; and open solutions. Employing "open", enables companies to implement systems based upon technology, capability and standards that will evolve over time, providing a solid platform upon which a company can drive business needs, requirements, functions, and processes down into the technology, rather than exposing technology to the business, allowing companies to focus on providing "unique business value" rather than "unique IT". The big question! Does moving from "older" technology that no longer meets the needs of today's business, to new "open" technology require yet another "revolutionary change"? A "revolutionary" change with a short half-life, camouflaging reality with great marketing? The answer is "perhaps". With the endless options available to choose from, it is entirely possible to implement a solution that may work well today, but in 5 years time will become yet another albatross for the company to bear. Some solutions may look good today, solving a budget challenge by reducing cost, or solving a specific tactical challenge, but result in highly complex environments, that may be difficult to manage and maintain and limit the future potential of your business. Put differently, some solutions might push today's challenge into the future, resulting in a more complex and expensive solution. There is no such thing as a "1 size fits all" IT solution for business. If all companies implemented business solutions based upon technology that required, or forced the same business processes across all businesses in an industry, it would be extremely difficult to show competitive advantage through "unique business value". It would be equally difficult to "evolve" to meet or exceed business needs and keep up with today's rapid pace of change. How does one ensure that they do not jump from one trap directly into another? Or to put it positively, there are solutions available today that can address these challenges and issues. How does one ensure that the buying decision of today will serve the business well for years into the future? Intelligent & Informed decisions - "buying right" In a previous blog entry, we discussed the value of linking tactical to strategic The key is driving the focus to what is best for your business, handling today's tactical issues while also aligning with a roadmap/strategy that is tightly aligned with your strategic business objectives. When considering the plethora of possible options that provide various approaches to solving today's complex business problems, it is extremely important to ensure that vendors supplying those options, focus on what is best for your business, supplying sufficient information, providing adequate answers to questions, addressing challenges, issues, concerns and objections honestly and openly, and focus on supplying solutions that are tailored for, and deliver the most business value possible for your business. Here are a few questions to consider relative to the proposed options that should help ensure that today's solution doesn't become tomorrow's problem. Do the proposed solutions: Solve the problem(s) you are trying to address? Provide a solid foundation upon which to grow/enhance your business? Provide tactical gains that align with and enable your strategic business goals/objectives? Provide an infrastructure that can be leveraged with subsequent projects? Solve problems for the business overall, the lines of business, or just IT? Simplify your current environment Provide the basis for business: Efficiency Agility Clarity governance, risk, compliance real time business visibility and trend analysis Does your IT staff have the knowledge/experience to successfully manage the proposed systems once they are deployed in production? Done well, you will be presented with options tailored to your business, that enable you to drive the "unique business value" necessary to help your business stand out from others, creating a distinct competitive advantage, delivering what your customers need, when they need it, so you can attract new customers, new business, and grow top line revenue, all at a cost that provides a strong Return on Investment/Return on Assets. The net result is growth with managed cost providing significantly improved profit margin and shareholder value.

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  • Smarter, Faster, Cheaper: The Insurance Industry’s Dream

    - by Jenna Danko
    On June 3rd, I saw the Gaylord Resort Centre in Washington D.C. become the hub of C level executives and managers of insurance carriers for the IASA 2013 Conference.  Insurance Accounting/Regulation and Technology sessions took the focus, but there were plenty of tertiary sessions for career development, which complemented the overall strong networking side of the conference.  As an exhibitor, Oracle, along with several hundred other product providers, welcomed the opportunity to display and demonstrate our solutions and we were encouraged by hustle and bustle of the exhibition floor.  The IASA organizers had pre-arranged fast track tours whereby interested conference delegates could sign up for a series of like-themed presentations from Vendors, giving them a level of 'Speed Dating' introductions to possible solutions and services.  Oracle participated in a number of these, which were very well subscribed.  Clearly, the conference had a strong business focus; however, attendees saw technology as a key enabler to get their processes done smarter, faster and cheaper.  As we navigated through the exhibition, it became clear from the inquiries that came to us that insurance carriers are gravitating to a number of focus areas: Navigating the maze of upcoming regulatory reporting changes. For US carriers with European holdings, Solvency II carries a myriad of rules and reporting requirements. Alignment across the globe of the Own Risk and Solvency Assessment (ORSA) processes brings to the fore the National Insurance of Insurance commissioners' (NAIC) recent guidance manual publication. Doing more with less and to certainly expect more from technology for less dollars. The overall cost of IT, in particular hardware, has dropped in real terms (though the appetite for more has risen: more CPU, more RAM, more storage), but software has seen less change. Clearly, customers expect either to pay less or get a lot more from their software solutions for the same buck. Doing things smarter – A recognition that with the advance of technology to stand still no longer means you are technically going backwards. Technology and, in particular technology interactions with human business processes, has undergone incredible change over the past 5 years. Consumer usage (iPhones, etc.) has been at the forefront, but now at the Enterprise level ever more effective technology exploitation is beginning to take place. That data and, in particular gleaning knowledge from data, is refining and improving business processes.  Organizations are now consuming more data than ever before, and it is set to grow exponentially for some time to come.  Amassing large volumes of data is one thing, but effectively analyzing that data is another.  It is the results of such analysis that leads to improvements both in terms of insurance product offerings and the processes to support them. Regulatory Compliance, damned if you do and damned if you don’t! Clearly, around the globe at lot is changing from a regulatory perspective and it is evident that in terms of regulatory requirements, whilst there is a greater convergence across jurisdictions bringing uniformity, there is also a lot of work to be done in the next 5 years. Just like the big data, hidden behind effective regulatory compliance there often lies golden nuggets that can give competitive advantages. From Oracle's perspective, our Rating Engine, Billing, Document Management and Insurance Analytics solutions on display served to strike up good conversations and, as is always the case at conferences, it was a great opportunity to meet and speak with existing Oracle customers that we might not have otherwise caught up with for a while. Fortunately, I was able to catch up on a few sessions at the close of the Exhibition.  The speaker quality was high and the audience asked challenging, but pertinent, questions.  During Dr. Jackie Freiberg’s keynote “Bye Bye Business as Usual,” the author discussed 8 strategies to help leaders create a culture where teams consistently deliver innovative ideas by disrupting the status quo.  The very first strategy: Get wired for innovation.  Freiberg admitted that folks in the insurance and financial services industry understand and know innovation is important, but oftentimes they are slow adopters.  Today, technology and innovation go hand in hand. In speaking to delegates during and after the conference, a high degree of satisfaction could be measured from their positive comments of speaker sessions and the exhibitors. I suspect many will be back in 2014 with Indianapolis as the conference location. Did you attend the IASA Conference in Washington D.C.?  If so, I would love to hear your comments. Andrew Collins is the Director, Solvency II of Oracle Financial Services. He can be reached at andrew.collins AT oracle.com.

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