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• Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

  - by Chris Warner

  It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011. 

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• Inspiring a co-worker to adopt better coding practices?

  - by Aaronaught

  In the Handling my antiquated coworker question, various people discussed strategies for dealing with coworkers who are unwilling to integrate their workflow with the team's. I'd like, if possible, to learn some strategies for "teaching" a coworker who is merely ignorant of modern techniques and tools, and possibly a little apathetic. I've started working with a programmer who until recently has been working in relative isolation, in a different part of the company. He has extensive domain knowledge and most importantly he has demonstrated good problem-solving skills, something which many candidates seem to lack. However, the actual (C#) code I've seen is a throwback to the VB6 days. Procedural structure, Hungarian notation, global variables (abuse of static), no interfaces, no tests, non-use of Generics, throwing System.Exception... you get the idea. This programmer is a fair bit older than I am and, by first impressions at least, doesn't actively seek positive change. I'm not going to say resistant to change, because I think that is largely an issue of how the topic gets broached, and I want to be prepared. Programmers tend to be stubborn people, and going in with guns blazing and instituting rip-it-to-shreds code reviews and strictly-enforced policies is very likely not going to produce the end result that I want. If this were a new hire, a junior programmer, I wouldn't think twice about taking a "mentor" stance, but I'm extremely wary of treating an experienced employee as a clueless newbie (which he's not - he just hasn't kept pace with certain advancements in the field). How might I go about raising this developer's code quality standard the Dale Carnegie way, through gentle persuasion and non-material incentives? What would be the best strategy for effecting subtle, gradual changes, without creating an adversarial situation? Have other people - especially lead developers - been in this type of situation before? Which strategies were successful at stimulating interest and creating a positive group dynamic? Which strategies weren't successful and would be better to avoid? Clarifications: I really feel that several people are answering based on personal feelings without actually reading all of the details of the question. Please note the following, which should have been implied but I am now making explicit: This coworker is only my "senior" by virtue of age. I never said that his title, sphere of influence, or years at the organization exceed mine, and in fact, none of those things are true. He's a LOB programmer who's been absorbed into the main development shop. That's it. I am not a new hire, junior programmer, or other naïve idiot with grand plans to transform the company overnight. I am basically in charge of the software process, but as many who've worked as "leads" will know, responsibilities don't always correlate precisely with the org chart. I'm not asking people how to get my way, come hell or high water. I could do that if I wanted to, with the net result being that this person would become resentful and/or quit. Please try to understand that I am looking for a social, cooperative method of driving change. The mention of "...global variables... no tests... throwing System.Exception" was intended to demonstrate that the problems are not just superficial or aesthetic. Practices that may work for relatively small CRUD apps do not necessarily work for large enterprise apps, and in fact, none of the code so far has actually passed the integration tests. Please, try to take the question at face value, accept that I actually know what I'm talking about, and either answer the question that I actually asked or move on. P.S. My sincerest gratitude to those who -did- offer constructive advice rather than arguing with the premise. I'm going to leave this open for a while longer as I'm hoping to hear more in the way of real-world experiences.

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• DotNetNuke 7.0 Only Weeks Away!

  - by sbwalker

  The software industry moves at a lightning pace, and it is only through constant focus and continuous investment that a software product can remain both stable and relevant over the long term. As we approach the 10 Year Anniversary of the DotNetNuke platform, it seems only fitting that we are on the verge of announcing yet another significant product milestone. DotNetNuke 7.0 is just around the corner and represents a bold step forward for our Content Management Platform, including substantial business productivity enhancements, investments in web platform relevance, and a significant overhaul and modernization of the user interface and user experience. It has been five months since I posted the announcement that the next major version of the platform was going to be DotNetNuke 7.0.  This announcement created tremendous excitement and anticipation in the DotNetNuke community, as major version increments have always been utilized as an opportunity  to introduce revolutionary new product features and capabilities. After months of intense product development, the finish line is finally in sight. With that, I am pleased to announce that we released a Release Candidate (RC) of DotNetNuke 7.0 yesterday. You can download the RC from our project page on Codeplex. A Release Candidate represents a software version which is very near to “release” quality. So although we will not be officially endorsing the RC for production use, or providing an official upgrade path, it does represent a significant milestone in our software development efforts ( if you are looking for a more detailed explanation of our software release terminology, I would encourage you to read the blog written by Co-Founder, Joe Brinkman titled "What's In A Name?" ). Modernizing a software platform does have its share of challenges from a backward compatibility perspective and, as usual, we are taking great care in ensuring a seamless upgrade path for our customers. In order to remain relevant and progressive, you need to be aware that DotNetNuke 7.0 has adopted a new set of baseline infrastructure requirements including ASP.NET 4.0.  As a result we are encouraging all major stakeholders in the ecosystem ( module developers, designers, partners, customers, etc... ) to take the opportunity to install the RC in their own local environments. This is the last opportunity to let us know about any final issues which may need to be addressed prior to final release. Mark your calendars now… the expected public release date (RTM) for DotNetNuke 7.0 will be Wednesday, November 28th. On a side note, we expect to release a 6.2.5 Maintenance version today. This release contains some high priority product quality improvements as well as security patches for some vulnerabilities reported through our standard ecosystem channels. As a result we will be encouraging all of our customers to upgrade to the 6.2.5 release as soon as it is available. I hope everyone is as excited as I am about the upcoming DotNetNuke 7.0 release. Please take the opportunity over the next week to put the new platform through its paces. Remember, only through our collective efforts can we ensure that this release has the greatest market impact of any DotNetNuke release to date.

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• A view from the call center for the Nashville Flood telethon

  - by Rob Foster

  I want to break away from my usual topic of something technical and talk about what I experienced tonight while working in the call center for the Nashville Flood telethon, which was broadcast on WSMV, CNN, and The Weather Channel.  We started receiving calls about 7pm local time and to be honest, I had no idea what to expect when going into this.  I mean, I'm a pretty good talker, but this is different...We had a good script of what to say and how we were supposed to say it, as well as paper forms and pens that we used to collect information from people who wanted to donate their money to help.  I took my first few calls pretty easily and it went pretty quick and easy.  Everyone was upbeat and happy to be in the call center as well as people happy to be donating money. Pizza, snacks, and soft drinks were flowing well.  Everyone is smiling and happy.  :) About 3 or 4 calls into my night, I got a call from a lady that had lost 2 family members in West Nashville who drowned in the floods.  She was crying when she called and I of course tried to console her.  She told me how bad her situation was, losing family members and much of her neighborhood.  After all this, she still just wanted to help other people.  She was donating all the money that she could to the telethon and I want to share a direct quote from her: "I want to donate this instead of buying flowers for my family members' funeral because people out there need help.". Please let me pause while I get myself together <again>.  That caught me so off guard (and still does). I had kids calling wanting to donate their allowance, open their piggy banks, whatever they could do.  These are kids.  Kids not much older than my boys.  Kids who should be focused on buying the next cool video game or toy or whatever but wanted to do something.  Everyone just seemed to want to help. I took calls from as far away as British Columbia as well and pretty much coast to coast.  how cool is that? Yet another thing that caught me off guard.  This kind lady that called from British Columbia told me how much she loved visiting Nashville and just hated to see this happen.  I belive that she said that she will be attending the CMA Fest this year too.  I was sure to tell her not to cancel her plans!  :) It felt like every call I took (and I took A LOT, as did everyone else) was very personal and heartfelt.  I've never had the privelage to do anything like this and fell lucky to have been able to help out with answering phones and logging donations.  Nashville will bounce back very quickly, people are out there day and night helping each other, and the spirits are very high here.  I hope that one day, my kids read this blog and better understand who they are, where they come from, and what the human spirt is and can be.  I love this city, I love the people here, I love the culture and even more than ever am proud to say that this is me.  This is us.  We are Nashville!

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• SSIS - Connect to Oracle on a 64-bit machine (Updated for SSIS 2008 R2)

  - by jorg

  We recently had a few customers where a connection to Oracle on a 64 bit machine was necessary. A quick search on the internet showed that this could be a big problem. I found all kind of blog and forum posts of developers complaining about this. A lot of developers will recognize the following error message: Test connection failed because of an error in initializing provider. Oracle client and networking components were not found. These components are supplied by Oracle Corporation and are part of the Oracle Version 7.3.3 or later client software installation. Provider is unable to function until these components are installed. After a lot of searching, trying and debugging I think I found the right way to do it! Problems Because BIDS is a 32 bit application, as well on 32 as on 64 bit machines, it cannot see the 64 bit driver for Oracle. Because of this, connecting to Oracle from BIDS on a 64 bit machine will never work when you install the 64 bit Oracle client. Another problem is the "Microsoft Provider for Oracle", this driver only exists in a 32 bit version and Microsoft has no plans to create a 64 bit one in the near future. The last problem I know of is in the Oracle client itself, it seems that a connection will never work with the instant client, so always use the full client. There are also a lot of problems with the 10G client, one of it is the fact that this driver can't handle the "(x86)" in the path of SQL Server. So using the 10G client is no option! Solution Download the Oracle 11G full client. Install the 32 AND the 64 bit version of the 11G full client (Installation Type: Administrator) and reboot the server afterwards. The 32 bit version is needed for development from BIDS with is 32 bit, the 64 bit version is needed for production with the SQLAgent, which is 64 bit. Configure the Oracle clients (both 32 and 64 bits) by editing  the files tnsnames.ora and sqlnet.ora. Try to do this with an Oracle DBA or, even better, let him/her do this. Use the "Oracle provider for OLE DB" from SSIS, don't use the "Microsoft Provider for Oracle" because a 64 bit version of it does not exist. Schedule your packages with the SQLAgent. Background information Visual Studio (BI Dev Studio)is a 32bit application. SQL Server Management Studio is a 32bit application. dtexecui.exe is a 32bit application. dtexec.exe has both 32bit and 64bit versions. There are x64 and x86 versions of the Oracle provider available. SQLAgent is a 64bit process. My advice to BI consultants is to get an Oracle DBA or professional for the installation and configuration of the 2 full clients (32 and 64 bit). Tell the DBA to download the biggest client available, this way you are sure that they pick the right one ;-) Testing if the clients have been installed and configured in the right way can be done with Windows ODBC Data Source Administrator: Start... Programs... Administrative tools... Data Sources (ODBC) ADITIONAL STEPS FOR SSIS 2008 R2 It seems that, unfortunately, some additional steps are necessary for SQL Server 2008 R2 installations: 1. Open REGEDIT (Start… Run… REGEDIT) on the server and search for the following entry (for the 32 bits driver): HKEY_LOCAL_MACHINE\Software\Microsoft\MSDTC\MTxOCI Make sure the following values are entered: 2. Next, search for (for the 64 bits driver): HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\MSDTC\MTxOCI Make sure the same values as above are entered. 3. Reboot your server.

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• My Tech Ed North America Preview - Certification Edition

  - by Chris Gardner

  In my previous TechEd North America Preview, I addressed all the content I wanted to see at the show. This time, we shall turn our attention to the certifications I might try to pick up. If you have never been to TechEd North America before, one of the greatest things about the event is an on-site certification center. If you have a couple hours to spare, you can walk up to a test. The first test on my agenda is 70-5231. I took this update test once, but did not do well on the MVC portion2. A few practice tests later, and I think I'm ready to fake that section. After that, I need to complete my road to being a master. The good folks here at work have been having a real love / hate relationship with the idea of me become an MCM in SQL Server3. Of course, before I do that, I need to finally take the SQL Administration tests. Thus, we shall add 70-4324 and 70-4505 to the list. Speaking of MCM, TechEd North America will have a special on test 88-9706. This test is normally $500, and you have to find a place to take it7. However, there is a special 50% off rate for people who take it on location. With those kind of prices, I may just take it as a form of study guide. As a final push, I may take some Windows Phone exams. I mentioned in my previous post that I may attend the 70-5998 Exam Cram session. Unfortunately, I will be staffing the Hands-On-Lab at that time. As we know, this has never stopped me from taking a test. This may lead to fits of 70-5069, but after we've come this far... That should complete my list. Do I really think I'll find time to take 6 tests at TechEd North America? Probably not. I have done it at TechEd North America before, but that was before I was TechEd North America staff. I also had a co-worker pass 9 in one year, but he basically did nothing but travel to Orlando in 2007 to take tests. And what's the point of attending a HUGE conference if you don't network? Of course, networking will have to wait for Friday's post... 1 Upgrade: Transition Your MCPD .NET Framework 3.5 Web Developer Skills to MCPD .NET Framework 4 Web Developer 2Because I never have used, nor do I really think I ever will use, MVC... 3By that, I mean they love the idea, and they hate the price 4Microsoft SQL Server 2008, Implementation and Maintenance 5PRO: Designing, Optimizing and Maintaining a Database Administrative Solution Using Microsoft SQL Server 2008 6SQL Server 2008 Microsoft Certified Master: Knowledge Exam 7Which isn't nearly as expensive as the Lab Exam, nor as difficult to find a location. However, it is not offered at every testing facility. 8PRO: Designing and Developing Windows Phone Applications 9TS: Silverlight 4, Development

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• EPM 11.1.2.2.000 - released

  - by THE

  Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Oracle’s EPM System Development Team is pleased to announce General Availability of Oracle Hyperion Enterprise Performance Management System release 11.1.2.2.  This release is available on the Oracle Software Delivery Cloud (  https://edelivery.oracle.com).  This is a localized release available in multiple languages. See "System Requirements and Supported Platforms for Oracle Enterprise Performance Management System 11.1.2.2" ( http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-certification-100350.html)  for details.  In this release, EPM System products extend the new features and products offered with release 11.1.2.1. Please visit the product "New Features Guides" ( http://docs.oracle.com/cd/E17236_01/index.htm), available in the Enterprise Performance Management System Documentation Library for more information. Note: Oracle Hyperion Calculation Manager has replaced Oracle Hyperion Business Rules as the mechanism for designing and managing business rules, therefore, Business Rules is no longer released with EPM System Release 11.1.2.2. If you are applying 11.1.2.2 as a maintenance release, or upgrading to Release 11.1.2.2, and have been using Business Rules in an earlier release, you must migrate to Calculation Manager rules in Release 11.1.2.2. See Oracle Enterprise Performance Management System Installation and Configuration Guide. The EPM System Media pack on Oracle Software Delivery Cloud has been simplified.  Software downloads have been merged together. See the Media Pack Readme for a list of downloads needed for your domain/product. IBM WebSphere 7.0.0.19+ (AS, ND) is now supported as an application server.  Documentation about deploying to WebSphere is in the chapter titled “Deploying EPM System Products to WebSphere Application Server” in the Oracle Enterprise Performance Management System Installation and Configuration Guide. FireFox 10.x+ and Internet Explorer 9 are now supported Web browsers. Microsoft Office 2010 64 bit is now supported. Microsoft Windows Installer (MSI) Client Installers are now provided for Oracle Essbase Client, Oracle Essbase Administration Services Console, Oracle Essbase Studio Console, and Oracle Hyperion Financial Management Client. Online Help content for EPM System products is served from a central Oracle download location, which reduces the download and installation time for EPM System. You can also install and configure online Help to run locally. For more information, see the Oracle Enterprise Performance Management System Installation and Configuration Guide.  For more information on , please see the “Oracle Enterprise Performance Management System, Release 11.1.2.2.000 Readme ( http://docs.oracle.com/cd/E17236_01/epm.1112/epm_1112200_readme.pdf).

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• Best of OTN - Week of Oct 21st

  - by CassandraClark-OTN

  This week's Best of OTN, for you, the best devs, dba's, sysadmins and architects out there!  In these weekly posts the OTN team will highlight the top content from each community; Architect, Database, Systems and Java.  Since we'll be publishing this on Fridays, we'll also mix in a little fun! Architect Community Top Content- The Road Ahead for WebLogic 12c | Edwin BiemondOracle ACE Edwin Biemond shares his thoughts on announced new features in Oracle WebLogic 12.1.3 & 12.1.4 and compares those upcoming releases to Oracle WebLogic 12.1.2. A Roadmap for SOA Development and Delivery | Mark NelsonDo you know the way to S-O-A? Mark Nelson does. His latest blog post, part of an ongoing series, will help to keep you from getting lost along the way. Updated ODI Statement of Direction | Robert SchweighardtHeads up Oracle Data Integrator fans! A new statement of product direction document is available, offering an overview of the strategic product plans for Oracle’s data integration products for bulk data movement and transformation, specifically Oracle Data Integrator (ODI) and Oracle Warehouse Builder (OWB). Bob Rhubart, Architect Community Manager Friday Funny - "Some people approach every problem with an open mouth." — Adlai E. Stevenson (October 23, 1835 – June 14, 1914) 23rd Vice President of the United States Database Community Top Content - Pre-Built Developer VMs (for Oracle VM VirtualBox)Heard all the chatter about Oracle VirtualBox? Over 1 million downloads per week and look: pre-built virtual appliances designed specifically for developers. Video: Big Data, or BIG DATA?Oracle Ace Director Ben Prusinski explains the differences.?? Webcast Series - Developing Applications in Oracle's Public CloudTime to get started on developing and deploying cloud applications by moving to the cloud. Good friend Gene Eun from Oracle's Cloud team posted this two-part Webcast series that has an overview and demonstration of the Oracle Database Cloud Service. Check out the demos on how to migrate your data to the cloud, extend your application with interactive reporting, and create and access RESTful Web services. Registration required, but so worth it! Laura Ramsey, Database Community Manager Friday Funny - Systems Community Top Content - Video: What Kind of Scalability is Better, Horizontal or Vertical?Rick Ramsey asks the question "Is Oracle's approach to large vertically scaled servers at odds with today's trend of combining lots and lots of small, low-cost servers systems with networking to build a cloud, or is it a better approach?" Michael Palmeter, Director of Solaris Product Management, and Renato Ribeiro, Director Product Management for SPARC Servers, discuss.Video: An Engineer Takes a Minute to Explain CloudBart Smaalders, long-time Oracle Solaris core engineer, takes a minute to explain cloud from a sysadmin point of view. ?Hands-On Lab: How to Deploy and Manage a Private IaaS Cloud Soup to nuts. This lab shows you how to set up and manage a private cloud with Oracle Enterprise Manager Cloud Control 12c in an Infrastructure as a service (IaaS) model. You will first configure the IaaS cloud as the cloud administrator and then deploy guest virtual machines (VMs) as a self-service user. Rick Ramsey, Systems Community Manager Friday Funny - Video: Drunk Airline Pilot - Dean Martin - Foster Brooks Java Community Top Content - Video: NightHacking Interview with James GoslingJames Gosling, the Father of Java, discusses robotics, Java and how to keep his autonomous WaveGliders in the ocean for weeks at a time. Live from Hawaii.  Video: Raspberry Pi Developer Challenge: Remote Controller A developer who knew nothing about Java Embedded or Raspberry Pi shows how he can now control a robot with his phone. The project was built during the Java Embedded Challenge for Raspberry Pi at JavaOne 2013.Java EE 7 Certification Survey - Participants NeededHelp us define how to server your training and certification needs for Java EE 7. Tori Wieldt, Java Community Manager Friday Funny - Programmers have a strong sensitivity to Yak's pheromone. Causes irresistible desire to shave said Yak. Thanks, @rickasaurus! To follow and take part in the conversation follow/like etc. at one or all of the resources below -  OTN TechBlog The Java Source Blog The OTN Garage Blog The OTN ArchBeat Blog @oracletechnet @java @OTN_Garage @OTNArchBeat @OracleDBDev OTN I Love Java OTN Garage OTN ArchBeat Oracle DB Dev OTN Java

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• 13 Things From the Oracle Social Summit You Should Know

  - by Mike Stiles

  Oracle held its first annual Oracle Social Summit, “The School for the Socially Gifted,” this past week in Las Vegas.  If anyone came to the event uncertain as to why Oracle has such an interest in social, and what its plans for social are, they left with an entirely new vision of where social is headed, and why.For those unable to attend, I was able to keep my MacBook charged just long enough to capture some of the more pertinent takeaways.1. The social enterprise is inevitable.  Social technology is disrupting the hierarchies of big companies.  It’s a revolution in corporate structures, just as it has been in various governments.  It’s not crazy to ask yourself if your CEO is the next Mubarak.  (David Kilpatrick Author of “The Facebook Effect” and founder of the Techonomy Conference) 2. The social enterprise represents collaboration on steroids.  It’s tapping into the power of your people, as opposed to keeping them “in their place.”  3. 1 in every 7 humans on earth is an active Facebook user.  75% have posted a negative comment after a poor customer experience.  The average user will inform 53 people of a bad experience.4. Checking social media is the 2nd biggest use of phones now.  Reading posts from brands is 4th.5. 70% of marketers have little or no understanding of the social conversations happening around their brand.6. Advertising, when done well, is content we care about, preferably informed by those we trust.7. Acquiring low-quality fans through gimmicks, or focusing purely on fan acquisition is a mistake.  And relying purely on organic distribution is a mistake.  (John Yi, Head of Marketing Partnerships – Facebook)8. Using all this newfound data and insight serves to positively affect the customer experience.  It allows organizations to now leverage the investments they’ve made in social up to now.9. Social is not a marketing utopia where everything is free.  It’s pay to play.  The paid component is about driving attention.  10. We are only in the infancy of ad-targeting opportunities in social.  There’s an evolution underway from interest-based targeting to action-based targeting.11. There’s actually very little overlap of the people following you on different social platforms.  Don’t assume it’s the same audience on each.12. People who can create content and who also have an understanding of what drives that content are growing increasingly valuable.13. Oracle Social’s future is enterprise SRM, integrated across marketing, selling, service, HR and every other corner of the organization.And in case you thought those were the only gems to come out of the summit, you may want to keep an eye out for Tuesday’s Social Spotlight, ever so aptly titled “13 More Things from the Oracle Social Summit You Should Know.”

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• Do MORE with WebCenter - Webcast Overview & TIES Tour

  - by Michael Snow

  Today's post is from Michelle Huff, Senior Director, Product Management, Oracle WebCenter `````````````````  In case you missed it, I presented on a webcast yesterday focused on how you can “Do More with Oracle WebCenter – Expand Beyond Content Management.” As you may remember, we rebranded Oracle’s Enterprise Content Management (ECM) Suite, which some people knew by the wonderfully techie three-letter acronyms -- UCM, URM & IPM -- to Oracle WebCenter Content last year. Since it’s a unified ECM platform, I’ve seen many customers over the years continue to expand the number of content-centric solutions and application integrations powered by WebCenter throughout their organizations. But, did you know WebCenter also provides portal, collaboration and web experience management capabilities as well? This enables you to leverage your existing investment in the WebCenter platform as well as the information you’re managing to create engaging sites, collaborative spaces, or self-service portals and composite applications. In the webcast I walked through six different ways that you can do more with WebCenter: Collaborative content contribution and sharing environment Share content across intranets and extranets Combine content in composite applications Create targeted online experiences Manage interactive social experiences Optimize multi-channel customer experiences Joining me on the call was Greg Utecht with TIES. TIES is a joint powers cooperative owned by 46 Minnesota school districts, represents 514 schools – and provides software applications, hardware and software, internet service and professional development designed by educators for education. I was having a lot of fun over the past few days talking with Greg about the TIES implementation and future plans with WebCenter. He joined me on the call for a little Q&A to explain how he’s using WebCenter today for their iContent implementation for document management, records management and archiving. And also covered how they have expanded their implementation to create a collaborative space called their HRPay System with WebCenter to facilitate collaboration and to better engage their users within the school districts. During our conversation a few questions came from the audience about their implementation. They were curious to see how the system looked – so let’s take a peak. This first screenshot shows the screen that a human resources or payroll worker in one of our member districts would see upon logging in, based on their credentials and role in their district. This shows the result of clicking on the SUBSCRIBE link on the main page. It allows the user to subscribe to parts of the portal which will e-mail him/her when those are updated in any way. This shows the screen that a human resources or payroll worker in one of our member districts would see upon clicking on the Resources link. This shows the screen that a human resources or payroll worker in one of our member districts would see upon clicking on the Finance Advisory link. It shows the discussion threads and document sharing areas. This shows the screen that appears when the forum topic on the preceding screen is clicked. This shows the screen portlet up close with shared documents. This shows the screen that appears when a shared document is clicked on. Note that there is also a download button and an update button, meaning people can work on these collaboratively. If you missed the webcast, check it out! You can watch the replay OnDemand HERE. If you attended the webcast, thanks for joining - I hoped you learned a little from the session. I learned that kids are getting digital report cards today! Wow, have times changed with technology. Uh oh, is this when I start saying “You know, back in my days…?”

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• Part 7: EBS Modifications and Flagged Files in R12

  - by volker.eckardt(at)oracle.com

  Let me, based on my previous blog, explain the procedure of flagged files a bit better and facilitate the same with screenshots. Flagged files is a concept within the Oracle eBusiness Suite (EBS) release 12, where you flag a standard deployment file, let’s say a Forms file, a Package or a Java class file. When you run the patch analyse, the list of flagged files will be checked and in case one of these files gets patched, the analyse report will tell you. Note: This functionality is also available in release 11, here it is implemented and known as “applcust.txt”. You can flag as many files as you want, in whatever relationship they are with your customizations. In addition to the flag itself you can add a comment. You should use this comment to point to your customization reference (here XXAR_RPT_066 or XXAP_CUST_030). Consider the following two cases: You have created your own report, based on a standard report. In this case you will flag the report file itself, and the key views used. When a patch updates one of these files, you will be informed and can initiate a proper review and testing. (ex.: first line for ARXCTA.rdf) You have created an extensive personalization and because it is business critical you like to be informed if the page definition gets updated. In this case you register the PG.xml file as flagged file. (ex.: second line below for CreateExtBankAcctPG.xml) The menu path to register flagged files is the following: (R) System Administrator > (M) Oracle Applications Manager > Site Map > Maintenance > Register Flagged Files     Your DBA should now run the Patch Analyse every time he is going to apply a new patch. (R) System Administrator > (M) Oracle Applications Manager > Patch Wizard > Task “Recommend/Analyze Patches” The screenshot above shows the impact summary. For this blog entry the number “2” titled “Flagged Files Changed“ is in our focus. When you click the “2” you will get a similar screen like the first in this blog, showing you exactly the files which will get patched if you continue and apply this patch in this environment right now. Note: It is also shown that just 20% of all patch files will get applied. This situation might be different in case your environments are on a different patch level. For sure also the customization impact might then be different. The flagging step can be done directly in the Oracle Applications Manager.  Our developers are responsible for. To transport such a flag+comment we use a FNDLOAD script. It is suggested to put the flagged files data file directly into your CEMLI patch. Herewith the flagged files registration will be executed right at the same time when the patch gets applied. Process Steps: Developer: Builds CEMLI Reviews code and identifies key standard objects referenced Determines standard object files and flags them Creates FNDLOAD file and adds the same to the CEMLI patch DBA: Executes for every new Oracle standard patch the patch analyse in a representative environment Checks and retrieves the flagged files and comments Sends flagged file list back to development team for analyse / retest Developer: Analyses / Updates / Retests effected CEMLIs Prerequisite: The patch analyse has to be executed in an environment where flagged files have been registered. (If you run the patch analyse in a vanilla or outdated environment (compared to your PROD), the analyse will not be so helpful!) When to start with Flagged files? Start right now utilizing this feature. It is an invest to improve the production stability and fulfil your SLA!   Summary Flagged Files is a very helpful EBS R12 technique when analysing patches. Implement a procedure within your development process to maintain such flags. Let the DBA run the patch analyse in an environment with a similar patch and customization level as your current production.   Related Links: EBS Patching Procedures - Chapter 2-13 - Registered Flagged Files

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• Script to UPDATE STATISTICS with time window

  - by Bill Graziano

  I recently spent some time troubleshooting odd query plans and came to the conclusion that we needed better statistics.  We’ve been running sp_updatestats but apparently it wasn’t sampling enough of the table to get us what we needed.  I have a pretty limited window at night where I can hammer the disks while this runs.  The script below just calls UPDATE STATITICS on all tables that “need” updating.  It defines need as any table whose statistics are older than the number of days you specify (30 by default).  It also has a throttle so it breaks out of the loop after a set amount of time (60 minutes).  That means it won’t start processing a new table after this time but it might take longer than this to finish what it’s doing.  It always processes the oldest statistics first so it will eventually get to all of them.  It defaults to sample 25% of the table.  I’m not sure that’s a good default but it works for now.  I’ve tested this in SQL Server 2005 and SQL Server 2008.  I liked the way Michelle parameterized her re-index script and I took the same approach. CREATE PROCEDURE dbo.UpdateStatistics ( @timeLimit smallint = 60 ,@debug bit = 0 ,@executeSQL bit = 1 ,@samplePercent tinyint = 25 ,@printSQL bit = 1 ,@minDays tinyint = 30 )AS/******************************************************************* Copyright Bill Graziano 2010*******************************************************************/SET NOCOUNT ON;PRINT '[ ' + CAST(GETDATE() AS VARCHAR(100)) + ' ] ' + 'Launching...'IF OBJECT_ID('tempdb..#status') IS NOT NULL DROP TABLE #status;CREATE TABLE #status( databaseID INT , databaseName NVARCHAR(128) , objectID INT , page_count INT , schemaName NVARCHAR(128) Null , objectName NVARCHAR(128) Null , lastUpdateDate DATETIME , scanDate DATETIME CONSTRAINT PK_status_tmp PRIMARY KEY CLUSTERED(databaseID, objectID));DECLARE @SQL NVARCHAR(MAX);DECLARE @dbName nvarchar(128);DECLARE @databaseID INT;DECLARE @objectID INT;DECLARE @schemaName NVARCHAR(128);DECLARE @objectName NVARCHAR(128);DECLARE @lastUpdateDate DATETIME;DECLARE @startTime DATETIME;SELECT @startTime = GETDATE();DECLARE cDB CURSORREAD_ONLYFOR select [name] from master.sys.databases where database_id > 4OPEN cDBFETCH NEXT FROM cDB INTO @dbNameWHILE (@@fetch_status <> -1)BEGIN IF (@@fetch_status <> -2) BEGIN SELECT @SQL = ' use ' + QUOTENAME(@dbName) + ' select DB_ID() as databaseID , DB_NAME() as databaseName ,t.object_id ,sum(used_page_count) as page_count ,s.[name] as schemaName ,t.[name] AS objectName , COALESCE(d.stats_date, ''1900-01-01'') , GETDATE() as scanDate from sys.dm_db_partition_stats ps join sys.tables t on t.object_id = ps.object_id join sys.schemas s on s.schema_id = t.schema_id join ( SELECT object_id, MIN(stats_date) as stats_date FROM ( select object_id, stats_date(object_id, stats_id) as stats_date from sys.stats) as d GROUP BY object_id ) as d ON d.object_id = t.object_id where ps.row_count > 0 group by s.[name], t.[name], t.object_id, COALESCE(d.stats_date, ''1900-01-01'') ' SET ANSI_WARNINGS OFF; Insert #status EXEC ( @SQL); SET ANSI_WARNINGS ON; END FETCH NEXT FROM cDB INTO @dbNameENDCLOSE cDBDEALLOCATE cDBDECLARE cStats CURSORREAD_ONLYFOR SELECT databaseID , databaseName , objectID , schemaName , objectName , lastUpdateDate FROM #status WHERE DATEDIFF(dd, lastUpdateDate, GETDATE()) >= @minDays ORDER BY lastUpdateDate ASC, page_count desc, [objectName] ASC OPEN cStatsFETCH NEXT FROM cStats INTO @databaseID, @dbName, @objectID, @schemaName, @objectName, @lastUpdateDateWHILE (@@fetch_status <> -1)BEGIN IF (@@fetch_status <> -2) BEGIN IF DATEDIFF(mi, @startTime, GETDATE()) > @timeLimit BEGIN PRINT '[ ' + CAST(GETDATE() AS VARCHAR(100)) + ' ] ' + '*** Time Limit Reached ***'; GOTO __DONE; END SELECT @SQL = 'UPDATE STATISTICS ' + QUOTENAME(@dBName) + '.' + QUOTENAME(@schemaName) + '.' + QUOTENAME(@ObjectName) + ' WITH SAMPLE ' + CAST(@samplePercent AS NVARCHAR(100)) + ' PERCENT;'; IF @printSQL = 1 PRINT '[ ' + CAST(GETDATE() AS VARCHAR(100)) + ' ] ' + @SQL + ' (Last Updated: ' + CAST(@lastUpdateDate AS VARCHAR(100)) + ')' IF @executeSQL = 1 BEGIN EXEC (@SQL); END END FETCH NEXT FROM cStats INTO @databaseID, @dbName, @objectID, @schemaName, @objectName, @lastUpdateDateEND__DONE:CLOSE cStatsDEALLOCATE cStatsPRINT '[ ' + CAST(GETDATE() AS VARCHAR(100)) + ' ] ' + 'Completed.'GO

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• Talking JavaOne with Rock Star Kirk Pepperdine

  - by Janice J. Heiss

  Kirk Pepperdine is not only a JavaOne Rock Star but a Java Champion and a highly regarded expert in Java performance tuning who works as a consultant, educator, and author. He is the principal consultant at Kodewerk Ltd. He speaks frequently at conferences and co-authored the Ant Developer's Handbook. In the rapidly shifting world of information technology, Pepperdine, as much as anyone, keeps up with what's happening with Java performance tuning. Pepperdine will participate in the following sessions: CON5405 - Are Your Garbage Collection Logs Speaking to You? BOF6540 - Java Champions and JUG Leaders Meet Oracle Executives (with Jeff Genender, Mattias Karlsson, Henrik Stahl, Georges Saab) HOL6500 - Finding and Solving Java Deadlocks (with Heinz Kabutz, Ellen Kraffmiller Martijn Verburg, Jeff Genender, and Henri Tremblay) I asked him what technological changes need to be taken into account in performance tuning. “The volume of data we're dealing with just seems to be getting bigger and bigger all the time,” observed Pepperdine. “A couple of years ago you'd never think of needing a heap that was 64g, but today there are deployments where the heap has grown to 256g and tomorrow there are plans for heaps that are even larger. Dealing with all that data simply requires more horse power and some very specialized techniques. In some cases, teams are trying to push hardware to the breaking point. Under those conditions, you need to be very clever just to get things to work -- let alone to get them to be fast. We are very quickly moving from a world where everything happens in a transaction to one where if you were to even consider using a transaction, you've lost." When asked about the greatest misconceptions about performance tuning that he currently encounters, he said, “If you have a performance problem, you should start looking at code at the very least and for that extra step, whip out an execution profiler. I'm not going to say that I never use execution profilers or look at code. What I will say is that execution profilers are effective for a small subset of performance problems and code is literally the last thing you should look at.And what is the most exciting thing happening in the world of Java today? “Interesting question because so many people would say that nothing exciting is happening in Java. Some might be disappointed that a few features have slipped in terms of scheduling. But I'd disagree with the first group and I'm not so concerned about the slippage because I still see a lot of exciting things happening. First, lambda will finally be with us and with lambda will come better ways.” For JavaOne, he is proctoring for Heinz Kabutz's lab. “I'm actually looking forward to that more than I am to my own talk,” he remarked. “Heinz will be the third non-Sun/Oracle employee to present a lab and the first since Oracle began hosting JavaOne. He's got a great message. He's spent a ton of time making sure things are going to work, and we've got a great team of proctors to help out. After that, getting my talk done, the Java Champion's panel session and then kicking back and just meeting up and talking to some Java heads."Finally, what should Java developers know that they currently do not know? “’Write Once, Run Everywhere’ is a great slogan and Java has come closer to that dream than any other technology stack that I've used. That said, different hardware bits work differently and as hard as we try, the JVM can't hide all the differences. Plus, if we are to get good performance we need to work with our hardware and not against it. All this implies that Java developers need to know more about the hardware they are deploying to.” Originally published on blogs.oracle.com/javaone.

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• Tyrus 1.8

  - by Pavel Bucek

  Another version of Tyrus, the reference implementation of JSR 356 – Java API for WebSocket is out! Complete list of fixes and features is below, but let me describe some of the new features in more detail. All information presented here is also available in Tyrusdocumentation. What’s new? First to mention is that JSR 356 Maintenance review Ballot is over and the change proposed for 1.1 release was accepted. More details about changes in the API can be found in this article. Important part is that Tyrus 1.8 implements this API, meaning you can use Lambda expressions and some features of Nashorn without the need for any workarounds. Almost all other features are related to client side support, which was significantly improved in this release. Firstly – I have to admit, that Tyrus client contained security issue – SSL Hostname verification was not performed when connecting to “wss” endpoints. This was fixed as part of TYRUS-339 and resulted in some changes in the client configuration API. Now you can control whether HostnameVerification should be performed (SslEngineConfigurator#setHostnameVerificationEnabled(boolean)) or even set your own HostnameVerifier (please use carefully): #setHostnameVerifier(…). Detailed description can be found in Host verification chapter. Another related enhancement is support for Http Basic and Digest authentication schemes. Tyrus client now enables users to provide credentials and underlying implementation will take care of everything else. Our implementation is strictly non pre-emptive, so the login information is sent always as a response to 401 Http Status Code. If the Basic and Digest are not good enough and there is a need to use some custom scheme or something which is not yet supported in Tyrus, custom Authenticator can be registered and the authentication part of the handshake process will be handled by it. Please seeClient HTTP Authentication chapter in the user guide for more details. There are other features, like fine-grain threadpool configuration for JDK client container, build-in Http redirect support and some reshuffling related to unifying the location of client configuration classes and properties definition – every property should be now part of ClientProperties class. All new features are described in the user guide – in chapterTyrus proprietary configuration. Update – Tyrus 1.8.1 There was another slightly late reported issue related to running in environments with SecurityManager enabled, so this version fixes that. Another noteworthy fixes are TYRUS-355 and TYRUS-361; the first one is about incorrect thread factory used for shared container timeout, which resulted in JVM waiting for that thread and not exiting as it should. The other issue enables relative URIs in Location header when using redirect feature. Links Tyrus homepage mailing list JIRA Complete list of changes: Bug [TYRUS-333] – Multiple endpoints on one client [TYRUS-334] – When connection is closed by a peer, periodic heartbeat pong is not stopped [TYRUS-336] – ReaderBuffer.getNextChars() keeps blocking a server thread after client has closed the session [TYRUS-338] – JDK client SSL filter needs better synchronization during handshake phase [TYRUS-339] – SSL hostname verification is missing [TYRUS-340] – Test PathParamTest are not stable with JDK client [TYRUS-341] – A control frame inside a stream of continuation frames is treated as the part of the stream [TYRUS-343] – ControlFrameInDataStreamTest does not pass on GF [TYRUS-345] – NPE is thrown, when shared container timeout property in JDK client is not set [TYRUS-346] – IllegalStateException is thrown, when using proxy in JDK client [TYRUS-347] – Introduce better synchronization in JDK client thread pool [TYRUS-348] – When a client and server close connection simultaneously, JDK client throws NPE [TYRUS-356] – Tyrus cannot determine the connection port for a wss URL [TYRUS-357] – Exception thrown in MessageHandler#OnMessage is not caught in @OnError method [TYRUS-359] – Client based on Java 7 Asynchronous IO makes application unexitable Improvement [TYRUS-328] – JDK 1.7 AIO Client container – threads – (setting threadpool, limits, …) [TYRUS-332] – Consolidate shared client properties into one file. [TYRUS-337] – Create an SSL version of Basic Servlet test New Feature [TYRUS-228] – Add client support for HTTP Basic/Digest Task [TYRUS-330] – create/run tests/servlet/basic via wss [TYRUS-335] – [clustering] – introduce RemoteSession and expose them via separate method (not include remote sessions in the getOpenSessions()) [TYRUS-344] – Introduce Client support for HTTP Redirect

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• Graduate Life in Oracle by Ramakrishna Nalabothula

  - by david.talamelli

  Preparation for the BIG interview: I prepared in both technical and logical aspects to face the Oracle Interview. I had to cover almost all main areas in technical and many types of problems in logical areas. We attended mock- interviews and written tests at our college, browsed websites and communities. Having started with such a rigorous preparation before Oracle visited the college; it was possible for me to make it into the list of final selection. I put in a big effort to reach this position and I am very happy to achieve this. Why I chose Oracle: Oracle is one of the best technology providers and has a large customer base. I think it is not an easy job to offer services to that many customers. So, the company needs young and dynamic people and I wanted to be one among them. This gave me spirit and led me to walk into Oracle. I am working on different technologies and learning something new in the field. Having many customers is challenging Oracle and my work is challenging me. I am confident enough that customers to both me and Oracle will never lose their faith. Learning at Oracle: The style of learning is good and never resembles a classroom session in a college. It is always fun to learn here. There is no exam to track the performance. There is enough time until we completely learn it. There is no concept of stiff competition. Peers help through KT (Knowledge Transfers) and there are good resources in the Oracle to learn. People are always there to direct you to those. There are lots of opportunities for Web learning too! My Work Area: My team gives me a great opportunity to offer service to the entire product. There were no situations when I got tense with my work or targets and deliverables. I work with a Global Team and my manager is based in the UK. I have a lot of freedom and flexibility. I use the work from home option in case of any disturbances in the city or due to personal problems. I have a weekly meeting with my manager and use Instant Messenger for status updates. My manager plans very well to give me enough time to complete tasks. I have good coordination from the team towards our deadlines. My work has also brought me close to many people across various technology and product teams. I am glad to make many friends across Oracle. I am enjoying my time and work here. I cover all the major activities in the team. I am thankful to everyone from the Development and Quality Assurance Team to have high confidence in me by assigning such big responsibilities. Primary tasks are maintaining the environments that are very unstable at times. This really requires big time and effort to trace the root causes. I am working and still learning on all these areas. The happiest thing is I got chances to travel to USA & UK for training and for supporting a few customer demo projects. I have got to explore more across two countries and got sponsored to visit the places around due to Oracle's policies. I am very much thankful for these what I have from Oracle and for the cooperation there from other colleagues. Fun at Work: Oracle has a club from Employees to conduct games and events. I had an opportunity to participate in competitions, tournaments inside Oracle and Inter-Corporate for all games. I thank Oracle for providing me all these opportunities and I would like to extend my thanks to Senior Management for their confidence in me. I thank Oracle HR Recruiting Team too for selecting me into Oracle and giving me this opportunity to share my experience and feelings. Ramakrishna Nalabothula

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• Oracle EMEA News Digest - May 2014

  - by Steve Walker

  Systems Oracle introduced a technology preview of an OpenStack® distribution that allows Oracle Linux and Oracle VM users to work with the open source cloud software. This provides customers with additional choices and interoperability while taking advantage of the efficiency, performance, scalability, and security of Oracle Linux and Oracle VM. The distribution is delivered as part of the Oracle Linux and Oracle VM Premier Support offerings, at no additional cost. Oracle plans to work further with the OpenStack community to develop and enhance its enterprise-class capabilities to meet customer demands. Also in the Open Source arena, Oracle announced the general availability of MySQL Fabric. MySQL Fabric provides an integrated system that makes it simpler to manage groups of MySQL databases. It delivers both high availability - via failure detection and failover - and scalability through automated data sharding. Oracle Database, Middleware and Technology The company made two announcements for Oracle Tuxedo, the #1 application server for C, C++, COBOL and Java deployments in private cloud or traditional data center environments. With enhanced management and monitoring features and tighter integration with Oracle technologies, the latest release of Oracle Tuxedo 12c enables organizations to dramatically increase application throughput, while reducing total cost of ownership and time to market for new application development and deployment. Oracle also introduced the latest release of its mainframe application rehosting platform, Oracle Tuxedo ART 12c, to help organizations speed up migration projects and accelerate the adoption of the new environment by current IT staff. It enables organizations to accelerate the rehosting of IBM mainframe applications and greatly enhance management and supportability of the rehosted applications while reducing costs and risk. Applications According to new Oracle studies, B2B and B2C commerce professionals find integrated, omni-channel customer experiences increasingly valuable to their organizations, and are continuing to invest in technologies and digital content strategies to facilitate them. The studies—one for B2B and one for B2C—surveyed e-commerce professionals in business and technology departments from around the world. Although the priorities, success metrics, and technology investments differed between the two groups, customer acquisition and retention emerged as common themes across B2B and B2C. Growing market share and enhancing customer experience are cited as top investment areas for all e-commerce professionals. In product news, Oracle announced the latest release of Oracle Business Intelligence (BI) Applications (version 11.1.1.8.1, in case anyone asks). It includes prebuilt connectors between Oracle Procurement and Spend Analytics and Oracle’s JD Edwards. Additionally, a new Oracle Human Resources Analytics module for developing and maintaining a skilled workforce has been introduced. In use at more than 4,000 companies worldwide, Oracle BI Applications support leading enterprise applications, including Oracle E-Business Suite, Oracle’s PeopleSoft, Oracle's Siebel CRM, Oracle’s JD Edwards EnterpriseOne offering high-performing analytics at a lower cost. Industries For the Communications Industry, Oracle has launched a new release of the Oracle Communications Core Session Manager. This gives CSPs a new way to design, deploy and manage complex networking services and embrace next-generation technology, It provides them with an immediate entry point for  network function virtualization (NFV) efforts, allowing them to realize immediate benefits associated with network virtualization – including increased service agility and improved network resource sharing. And for the Utilities Industry, Oracle is releasing solutions with new business features and enhanced technical architecture that help position utilities for success now and into the future. Oracle has provided new releases for its customer information system,  meter data management system, customer self-service solution and mobile workforce management solution.

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• Windows Azure SDK 1.3 addresses early adopter feedback

  - by Eric Nelson

  At the end of November 2010 we released a new version of the Windows Azure SDK which contains many new features driven by the great feedback of early adopters plus a shiny new portal. New Portal implemented in Silverlight: The new portal is implemented using Silverlight and replaces the (IMHO rather clunky) original HTML + JavaScript portal. It is 100% better although does still have a few bugs. Enjoy! P.S. You can if you wish still use the old portal:   New runtime functionality: The following functionality is now generally available through the Windows Azure SDK and Windows Azure Tools for Visual Studio and the new Windows Azure Management Portal: Elevated Privileges and Full IIS. You can now run a portion or all of your code in Web and Worker roles with elevated administrator privileges. The Web role now provides Full IIS functionality, which enables multiple IIS sites per Web role and the ability to install IIS modules. Remote Desktop functionality enables you to connect to a running instance of your application or service in order to monitor activity and troubleshoot common problems. Windows Server 2008 R2 Roles: Windows Azure now supports Windows Server 2008 R2 in its Web, worker and VM roles. This new support enables you to take advantage of the full range of Windows Server 2008 R2 features such as IIS 7.5, AppLocker, and enhanced command-line and automated management using PowerShell Version 2.0. New runtime functionality – in beta: Windows Azure Virtual Machine Role: Support for more types of new and existing Windows applications will soon be available with the introduction of the Virtual Machine (VM) role. You can move more existing applications to Windows Azure, reducing the need to make costly code or deployment changes. Extra Small Windows Azure Instance, which is priced at $0.05 per compute hour, provides developers with a cost-effective training and development environment. Developers can also use the Extra Small instance to prototype cloud solutions at a lower cost. Windows Azure Connect: (formerly Project Sydney), which enables a simple and easy-to-manage mechanism to set up IP-based network connectivity between on-premises and Windows Azure resources, is the first Windows Azure Virtual Network feature that we’re making available as a CTP. You can sign up for any of the betas via the Windows Azure Management Portal. Improved processes and simplified operations New portal! (see above) Access to new diagnostic information including the ability to click on a role to see role type, deployment time and last reboot time A new sign-up process that dramatically reduces the number of steps needed to sign up for Windows Azure. New scenario based Windows Azure Platform forums to help answer questions and share knowledge more efficiently. Multiple Service Administrators: Windows Azure now supports multiple Windows Live IDs to have administrator privileges on the same Windows Azure account. The objective is to make it easy for a team to work on the same Windows Azure account while using their individual Windows Live IDs.   Related Links Please also let us know through Microsoft Platform Ready if and when you intend to build an application using the Windows Azure Platform. Or indeed if you already have (Well done). You will get access to some great benefits if you do (more on that in a future post). It also really helps us better understand the demand out there which directly impacts how we will plan the next six months of activities around the Windows Azure Platform. Visit Microsoft Platform Ready to tell us about your plans for your applications UK based? Interested in the Windows Azure Platform? Join http://ukazure.ning.com Get started with the Windows Azure Platform http://bit.ly/startazure

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• ArchBeat Link-o-Rama Top 10 for December 9-15, 2012

  - by Bob Rhubart

  You click, we listen. The following list reflects the Top 10 most popular items posted on the OTN ArchBeat Facefbook page for the week of December 9-15, 2012. DevOps Basics II: What is Listening on Open Ports and Files – WebLogic Essentials | Dr. Frank Munz "Can you easily find out which WebLogic servers are listening to which port numbers and addresses?" asks Dr. Frank Munz. The good doctor has an answer—and a tech tip. Using OBIEE against Transactional Schemas Part 4: Complex Dimensions | Stewart Bryson "Another important entity for reporting in the Customer Tracking application is the Contact entity," says Stewart Bryson. "At first glance, it might seem that we should simply build another dimension called Dim – Contact, and use analyses to combine our Customer and Contact dimensions along with our Activity fact table to analyze Customer and Contact behavior." SOA 11g Technology Adapters – ECID Propagation | Greg Mally "Many SOA Suite 11g deployments include the use of the technology adapters for various activities including integration with FTP, database, and files to name a few," says Oracle Fusion Middleware A-Team member Greg Mally. "Although the integrations with these adapters are easy and feature rich, there can be some challenges from the operations perspective." Greg's post focuses on technical tips for dealing with one of these challenges. Podcast: DevOps and Continuous Integration In Part 1 of a 3-part program, panelists Tim Hall (Senior Director of product management for Oracle Enterprise Repository and Oracle’s Application Integration Architecture), Robert Wunderlich (Principal Product Manager for Oracle’s Application Integration Architecture Foundation Pack) and Peter Belknap (Director of product management for Oracle SOA Integration) discuss why DevOps matters and how it changes development methodologies and organizational structure. Good To Know - Conflicting View Objects and Shared Entity | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis shares his thoughts -- and a sample application -- dealing with an "interesting ADF behavior" encountered over the weekend. Cloud Deployment Models | B. R. Clouse Looking out for the cloud newbies... "As the cloud paradigm grows in depth and breadth, more readers are approaching the topic for the first time, or from a new perspective," says B. R. Clouse. "This blog is a basic review of cloud deployment models, to help orient newcomers and neophytes." Service governance morphs into cloud API management | David Linthicum "When building and using clouds, the ability to manage APIs or services is the single most important item you can provide to ensure the success of the project," says David Linthicum. "But most organizations driving a cloud project for the first time have no experience handling a service-based architecture and don't see the need for API management until after deployment. By then, it's too late." Oracle Fusion Middleware Security: Password Policy in OAM 11g R2 | Rob Otto Rob Otto continues the Oracle Fusion Middleware A-Team "Oracle Access Manager Academy" series with a detailed look at OAM's ability to support "a subset of password management processes without the need to use Oracle Identity Manager and LDAP Sync." Understanding the JSF Lifecycle and ADF Optimized Lifecycle | Steven Davelaar Could you call that a surprise ending? Oracle WebCenter & ADF Architecture Team (A-Team) member learned a lot more than he expected while creating a UKOUG presentation entitled "What you need to know about JSF to be succesful with ADF." Expanding on requestaudit - Tracing who is doing what...and for how long | Kyle Hatlestad "One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing," says Oracle Fusion Middleware A-Team architect Kyle Hatlestad. Get up close and technical in his post. Thought for the Day "There is no code so big, twisted, or complex that maintenance can't make it worse." — Gerald Weinberg Source: SoftwareQuotes.com

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• Columnstore Case Study #1: MSIT SONAR Aggregations

  - by aspiringgeek

  Preamble This is the first in a series of posts documenting big wins encountered using columnstore indexes in SQL Server 2012 & 2014.  Many of these can be found in this deck along with details such as internals, best practices, caveats, etc.  The purpose of sharing the case studies in this context is to provide an easy-to-consume quick-reference alternative. Why Columnstore? If we’re looking for a subset of columns from one or a few rows, given the right indexes, SQL Server can do a superlative job of providing an answer. If we’re asking a question which by design needs to hit lots of rows—DW, reporting, aggregations, grouping, scans, etc., SQL Server has never had a good mechanism—until columnstore. Columnstore indexes were introduced in SQL Server 2012. However, they're still largely unknown. Some adoption blockers existed; yet columnstore was nonetheless a game changer for many apps.  In SQL Server 2014, potential blockers have been largely removed & they're going to profoundly change the way we interact with our data.  The purpose of this series is to share the performance benefits of columnstore & documenting columnstore is a compelling reason to upgrade to SQL Server 2014. App: MSIT SONAR Aggregations At MSIT, performance & configuration data is captured by SCOM. We archive much of the data in a partitioned data warehouse table in SQL Server 2012 for reporting via an application called SONAR.  By definition, this is a primary use case for columnstore—report queries requiring aggregation over large numbers of rows.  New data is refreshed each night by an automated table partitioning mechanism—a best practices scenario for columnstore. The Win Compared to performance using classic indexing which resulted in the expected query plan selection including partition elimination vs. SQL Server 2012 nonclustered columnstore, query performance increased significantly.  Logical reads were reduced by over a factor of 50; both CPU & duration improved by factors of 20 or more.  Other than creating the columnstore index, no special modifications or tweaks to the app or databases schema were necessary to achieve the performance improvements.  Existing nonclustered indexes were rendered superfluous & were deleted, thus mitigating maintenance challenges such as defragging as well as conserving disk capacity. Details The table provides the raw data & summarizes the performance deltas. Logical Reads (8K pages) CPU (ms) Durn (ms) Columnstore 160,323 20,360 9,786 Conventional Table & Indexes 9,053,423 549,608 193,903 ? x56 x27 x20 The charts provide additional perspective of this data.  "Conventional vs. Columnstore Metrics" document the raw data.  Note on this linear display the magnitude of the conventional index performance vs. columnstore.  The “Metrics (?)” chart expresses these values as a ratio. Summary For DW, reports, & other BI workloads, columnstore often provides significant performance enhancements relative to conventional indexing.  I have documented here, the first in a series of reports on columnstore implementations, results from an initial implementation at MSIT in which logical reads were reduced by over a factor of 50; both CPU & duration improved by factors of 20 or more.  Subsequent features in this series document performance enhancements that are even more significant. 

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• Is Oracle Policy Automation a Fit for My Agency? I'll bet it is.

  - by jeffrey.waterman

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Recently, I stumbled upon a new(-ish) whitepaper now posted on the Oracle Technology Network around Oracle Policy Automation (OPA). This paper is certain to become a must read for any customer interested in rules automation. What is OPA?  If you are not sitting in your favorite Greek restaurant waiting for that order of Saganaki to appear, OPA is Oracle’s solution for automated streamlining, standardizing, and the maintenance of policy. It is a specialized rules platform that simplifies the automation of rules and policies, putting the analysis in the hands of the analysts, not the IT organization. In other words, OPA allows the organization to be more efficient by eliminating (or at a minimum, reducing the engagement of) the middle man from the process. The whitepaper I mention above is titled, “Is Oracle Policy Automation a Good Fit for My Business?”. This short document walks the reader through use cases and advice for the reader to consider when deciding if OPA is right for their agency. The paper outlines many different scenarios, different uses of OPA in production today and, where OPA may not be a good fit. Many of the use case examples revolve around end user questionnaires or analyst research. What is often overlooked is OPA’s ability to act as a rules engine behind the scenes. That is, take inputs from one source (e.g., personnel data), process that data in OPA and send the output (e.g., pay data with benefits deductions) to a second source. The rules have been automated, no necessary human intervention to perform analysis. A few of my customers have used the embedded OPA solution to improve transaction processing and reduce the time spent analyzing exceptions. I suggest any reader whose organization is reliant on or deals with high complexity, volume or volatility in rules that are based on documentation – or which need to be documented – take a look at Oracle Policy Automation. You can find the white paper on Oracle Technology Network. You can find the white paper in the Oracle Policy Automation of the OTN. You can find more information around OPA on oracle.com. Finally, you can send me a question any time at [email protected] Thank you for reading. If you have any topics around Oracle Applications in the Federal or Public Sector industries you would like to see addressed in this blog, please leave suggestions in the comments section and I will do my best to address in a future post.

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• Updated SOA Documents now available in ITSO Reference Library

  - by Bob Rhubart

  Nine documents within the IT Strategies from Oracle (ITSO) reference library have recently been updated. (Access to the ITSO collection is free to registered Oracle.com members -- and that membership is free.) All nine documents fall within the Service Oriented Architecture section of the ITSO collection, and cover the following topics: SOA Practitioner Guides Creating an SOA Roadmap (PDF, 54 pages, published: February 2012) The secret to successful SOA is to build a roadmap that can be successfully executed. SOA offers an opportunity to adopt an iterative technique to deliver solutions incrementally. This document offers a structured, iterative methodology to help you stay focused on business results, mitigate technology and organizational risk, and deliver successful SOA projects. A Framework for SOA Governance (PDF, 58 pages, published: February 2012) Successful SOA requires a strong governance strategy that designs-in measurement, management, and enforcement procedures. Enterprise SOA adoption introduces new assets, processes, technologies, standards, roles, etc. which require application of appropriate governance policies and procedures. This document offers a framework for defining and building a proper SOA governance model. Determining ROI of SOA through Reuse (PDF, 28 pages, published: February 2012) SOA offers the opportunity to save millions of dollars annually through reuse. Sharing common services intuitively reduces workload, increases developer productivity, and decreases maintenance costs. This document provides an approach for estimating the reuse value of the various software assets contained in a typical portfolio. Identifying and Discovering Services (PDF, 64 pages, published: March 2012) What services should we build? How can we promote the reuse of existing services? A sound approach to answer these questions is a primary measure for the success of a SOA initiative. This document describes a pragmatic approach for collecting the necessary information for identifying proper services and facilitating service reuse. Software Engineering in an SOA Environment (PDF, 66 pages, published: March 2012) Traditional software delivery methods are too narrowly focused and need to be adjusted to enable SOA. This document describes an engineering approach for delivering projects within an SOA environment. It identifies the unique software engineering challenges faced by enterprises adopting SOA and provides a framework to remove the hurdles and improve the efficiency of the SOA initiative. SOA Reference Architectures SOA Foundation (PDF, 70 pages, published: February 2012) This document describes they key tenets for SOA design, development, and execution environments. Topics include: service definition, service layering, service types, the service model, composite applications, invocation patterns, and standards. SOA Infrastructure (PDF, 86 pages, published: February 2012) Properly architected, SOA provides a robust and manageable infrastructure that enables faster solution delivery. This document describes the role of infrastructure and its capabilities. Topics include: logical architecture, deployment views, and Oracle product mapping. SOA White Papers and Data Sheets Oracle's Approach to SOA (white paper) (PDF, 14 pages, published: February 2012) Oracle has developed a pragmatic, holistic approach, based on years of experience with numerous companies to help customers successfully adopt SOA and realize measureable business benefits. This executive datasheet and whitepaper describe Oracle's proven approach to SOA. Oracle's Approach to SOA (data sheet) (PDF, 3 pages, published: March 2012) SOA adoption is complex and success is far from assured. This is why Oracle has developed a pragmatic, holistic approach, based on years of experience with numerous companies, to help customers successfully adopt SOA and realize measurable business benefits. This data sheet provides an executive overview of Oracle's proven approach to SOA.

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• Sprinkle Some Magik on that Java Virtual Machine

  - by Jim Connors

  GE Energy, through its Smallworld subsidiary, has been providing geospatial software solutions to the utility and telco markets for over 20 years.  One of the fundamental building blocks of their technology is a dynamically-typed object oriented programming language called Magik.  Like Java, Magik source code is compiled down to bytecodes that run on a virtual machine -- in this case the Magik Virtual Machine. Throughout the years, GE has invested considerable engineering talent in the support and maintenance of this virtual machine.  At the same time vast energy and resources have been invested in the Java Virtual Machine. The question for GE has been whether to continue to make that investment on its own or to leverage massive effort provided by the Java community? Utilizing the Java Virtual Machine instead of maintaining its own virtual machine would give GE more opportunity to focus on application solutions.   At last count, there are dozens, perhaps hundreds of examples of programming languages that have been hosted atop the Java Virtual Machine.  Prior to the release of Java 7, that effort, although certainly possible, was generally less than optimal for languages like Magik because of its dynamic nature.  Java, as a statically typed language had little use for this capability.  In the quest to be a more universal virtual machine, Java 7, via JSR-292, introduced a new bytecode called invokedynamic.  In short, invokedynamic affords a more flexible method call mechanism needed by dynamic languages like Magik. With this new capability GE Energy has succeeded in hosting their Magik environment on top of the Java Virtual Machine.  So you may ask, why would GE wish to do such a thing?  The benefits are many: Competitors to GE Energy claimed that the Magik environment was proprietary.  By utilizing the Java Virtual Machine, that argument gets put to bed.  JVM development is done in open source, where contributions are made world-wide by all types of organizations and individuals. The unprecedented wealth of class libraries and applications written for the Java platform are now opened up to Magik/JVM platform as first class citizens. In addition, the Magik/JVM solution vastly increases the developer pool to include the 9 million Java developers -- the largest developer community on the planet. Applications running on the JVM showed substantial performance gains, in some cases as much as a 5x speed up over the original Magik platform. Legacy Magik applications can still run on the original platform.  They can be seamlessly migrated to run on the JVM by simply recompiling the source code. GE can now leverage the huge Java community.  Undeniably the best virtual machine ever created, hundreds if not thousands of world class developers continually improve, poke, prod and scrutinize all aspects of the Java platform.  As enhancements are made, GE automatically gains access to these. As Magik has little in the way of support for multi-threading, GE will benefit from current and future Java offerings (e.g. lambda expressions) that aim to further facilitate multi-core/multi-threaded application development. As the JVM is available for many more platforms, it broadens the reach of Magik, including the potential to run on a class devices never envisioned just a few short years ago.  For example, Java SE compatible runtime environments are available for popular embedded ARM/Intel/PowerPC configurations that could theoretically host this software too. As compared to other JVM language projects, the Magik integration differs in that it represents a serious commercial entity betting a sizable part of its business on the success of this effort.  Expect to see announcements not only from General Electric, but other organizations as they realize the benefits of utilizing the Java Virtual Machine.

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• Review&ndash;Build Android and iOS apps in Visual Studio with Nomad

  - by Bill Osuch

  Nomad is a Visual Studio extension that allows you build apps for both Android and iOS platforms in Visual Studio using HTML5. There is no need to switch between .Net, Java and Objective-C to target different platforms - write your code once in HTML5 and build for all common mobile platforms and tablets. You have access to the native hardware functions (such as camera and GPS) through the PhoneGap library, UI libraries such as jQuery mobile allow you to create an impressive UI with minimal work. Nomad is still in an early access beta stage, so the documentation is a bit sparse. In fact, the only documentation is a simple series of steps on how to install the plug-in, set up a project, build and deploy it. You're going to want to be a least a little familiar with the PhoneGap library and jQuery mobile to really tap into the power of this. The sample project included with the download shows you just how simple it is to create projects in Visual Studio. The sample solution comes with an index.html file containing the HTML5 code, the Cordova (PhoneGap) library, jQuery libraries, and a JQuery style sheet: The html file is pretty straightforward. If you haven't experimented with JQuery mobile before, some of the attributes (such as data-role) might be new to you, but some quick Googling will fill in everything you need to know. The first part of the file builds a simple (but attractive) list with some links in it: The second part of the file is where things get interesting and it taps into the PhoneGap library. For instance, it gets the geolocation position by calling position.coords.latitude and position.coords.longitude: ...and then displays it in a simple span: Building is pretty simple, at least for Android (I'm not an iOS developer so I didn't look at that feature) - just configure the display name, version number, and package ID. There's no need to specify Android version; Nomad supports 2.2 and later. Enter these bits of information, click the new "Build for Android" button (not the regular Visual Studio Build link...) and you get a dialog box saying that your code is being built by their cloud build service (so no building while away from a WiFi signal apparently). After a couple minutes you wind up with a .apk file that can be copied over to your device. Applications built with Nomad for Android currently use a temporary certificate, so you can test the app on your devices but you cannot publish them in the Google Play Store (yet). And I love the "success" dialog box: Since Nomad is still in Beta, no pricing plans have been announced yet, so I'll be curious to see if this becomes a cost-effective solution to mobile app development. If it is, I may even be tempted to spring for the $99 iOS membership fee! In the meantime, I plan to work on porting some of my apps over to it and seeing how they work. My only quibble at this time is the lack of a centralized documentation location - I'd like to at least see which (if any) features of JQuery and PhoneGap are limited or not supported. Also, some notes on targeting different Android screen sizes would be nice, but it's relatively easy to find jQuery examples out on the InterWebs. Oh well, trial and error! You can download the Nomad extension for Visual Studio by going to their web site: www.vsnomad.com. Technorati Tags: Android, Nomad

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• ArchBeat Link-o-Rama Top 10 for August 19-26, 2012

  - by Bob Rhubart

  The Top 10 most popular items shared via the OTN ArchBeat Facebook page for the week of August 19-26, 2012. Now Available: Oracle SQL Developer 3.2 (3.2.09.23) The latest release of Oracle SQl Developer includes UI enhancements, 12c database support, and bug fixes. ADF Tutorial Chapter 3: Creating a Master-Detail taskflow | Yannick Ongena Oracle ACE Yannick Ongena continues his ADF tutorial with a chapter devoted to view layer and using the data control to build pages that allow user to update reference data. GlassFish Community Event at JavaOne 2012 Don't miss out on this exclusive GlassFish Community Event on Sunday, September 30th from 11:00 a.m. – 1:00 p.m. in Moscone South. Register Now! Part of JavaOne 2012. Oracle BI 11g Book Authors – Podcast #9 | Art of Business Intelligence In this home-grown podcast, authors Christian Screen, Haroun Khan, and Adrian Ward talk about their new book, "Oracle Business Intelligence Enterprise Edition 11g: A Hands-On Tutorial," about their sessions at Oracle OpenWorld, and about their ORACLENERD t-shirts. Oracle Service Bus duplicate message check using Coherence | Jan van Zoggel "Giving the fact that every message on our ESB has an unique messageID element in the SOAP header we could store this on disk, database or in memory,"says Jan van Zoggel. "With the help of Oracle Coherence this last option, in memory, is relatively simple." Even simpler with Jan's detailed instructions. Oracle Technology Network Architect Day - Boston - Sept 12 There are easier ways to increase your IT brainpower. Skip the electrodes and register for Oracle Technology Network Architect Day in Boston, September 12, 2012. This free event includes 8 technical sessions, panel Q&A, roundtable discussions—and a free lunch. 8:00 a.m. – 5:00 p.m. at the Boston Marriott Burlington, One Burlington Mall Road, Burlington, MA 01803. Oracle BPM enable BAM | Peter Paul van de Beek "BAM enables you to make decisions based on real-time information gathered from your running processes," says Peter Paul van de Beek. "With BPMN processes you can use the standard Business Indicators that the BPM Suite offers you and use them to with BAM without much extra effort." Sample Application for Switching Application Module Data Sources | Andrejus Baranovskis A sample application and how-to guide from Oracle ACE Director and ADF expert Andrejus Baranovskis. ORCLville: Some Basic BI Thoughts "If we'd stop to consider what business intelligence really is, many of us might grow a different perspective about how we implement enterprise apps," says Oracle ACE Director Floyd Teter. "What if we implemented with an eye to what kind of information we'd like to get from our enterprise apps?" Oracle VM VirtualBox 4.1.20 released |Oracle's Virtualization Blog Oracle VM VirtualBox 4.1.20 was just released at the community and Oracle download sites, reports the Fat Bloke. This is a maintenance release containing bug fixes and stability improvements. Thought for the Day "The programmer, like the poet, works only slightly removed from pure thought-stuff. He builds his castles in the air, from air, creating by exertion of the imagination. Few media of creation are so flexible, so easy to polish and rework, so readily capable of realizing grand conceptual structures." — Frederick P. Brooks Source: SoftwareQuotes

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• Gartner PCC: A Shovel & Some Ah-Ha's

  - by kellsey.ruppel

  When Gartner Vice President and leading analyst Whit Andrews kicked off the Gartner Portals, Content & Collaboration Summit on Monday, March 12 at the Gaylord Palms in Orlando, FL by bringing a shovel to the stage, eyebrows raised and a few thoughts went through my head. Either this guy plans to go help the construction workers outside construct that new pool at the Gaylord or he took a wrong turn and is at the wrong conference. Oh and how did he get that shovel through airport security? As Whit explained more his objective became more clear…take everything anyone has ever told you about portals and throw it out the window, as portals have evolved and times they are most certainly changing. The future Web is here, available not only on browsers but also via a broad spectrum of access points, including automobiles, consumer electronics and more and more mobile devices. Not merely prevalent, the future Web is also multimedia-driven and operates in real time, driven by mobility, social media, streaming video and other dynamic services. Applications and user experiences are in the midst of an evolution — from the early, simple mobile Web models to today’s Web 2.0 mobile apps and, ultimately, to a world of predominantly Web apps. Additionally, cloud services will forever change how portals and user experience are designed, built, delivered, sourced and managed. So what does this mean for you? Today’s organizations need software that will enable them to not just do their jobs, but to do it in a way that is familiar and easy for them.  What does this mean for IT? Use software and technology as an enabler, not as a roadblock. Overall, we had a great week in Orlando learning about how to improve the user experience, manage content explosion, launch social initiatives, transition to mobile environments and understand cloud and SaaS options.  We had some great conversations throughout the conference and at the Oracle booth. Lots of demonstrations were given of Oracle WebCenter Sites and Oracle Social Network. And as Christie mentioned earlier this week, our Vice President of Product Management and Strategy for WebCenter Loren Weinberg presented on the topic of customer engagement and talked about how organization’s relationships with their customers have fundamentally changed today and the resulting impact that has on their priorities.  Loren also talked about the importance of customer engagement, why that matters now more than ever, and what you can do to help your company or organization succeed in this new world. The question asked in every keynote and session was a simple one: What is your “ah-ha” moment? I personally had quite a few, some of which I’ve captured below. 70% of internal social initiatives eventually fail. By 2014, refusing to communicate with consumers via social media will be as harmful as ignoring emails/phone calls is today. Customer engagement = multi-channel + social & interactive + personal & relevant + optimized. If people choose to talk about your product/company/service, it's because it's remarkable. -- Seth Godin's keynote (one of the highlights of the conference!) The Web will become the primary method used for delivering content and applications to mobile devices. By 2015, 20% of smart phone users worldwide will conduct commerce using context-enriched services on a weekly basis.  86% of customers will pay more for a better customer experience. 6 P's of Quality User Experience. Product. Enabled by: People, Patterns, Process, Profit, Priorities. Did you attend the Gartner Summit? What were your ah-ha moments?

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