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• dynamics CRM performance question

  - by tomo

  Hello Dynamics CRM gurus :) My boss asked me to do a research on available CMSes on market because cms we are using currently is rather a mess. For me as a .NET developer it would be great to choose and implement Dynamics CRM because of extensibility and perfect integration with .NET environment and well-known tools. All marketing blahbla sounds great but I'd like to know about common DISADVANTAGES, ISSUES concerning this system. The most important is how it is performing in a company with about 150 concurrent and very active users. I heard that is't really slow comparing to competitors system. Thanks in advance Best regards, Tomasz.

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• turning open source software into a consulting business ?

  - by sofreakinghigh

  just some general and specific questions about running a business which uses open source software and sells training, services, and other value added solutions utilizing the open source asset(s). 1) how much modification do you need to make to an existing open source software/framework to give a new brand ? open source (GPLv3) branding issues here.... for ex) Mambo and Joomla, i think they are pretty much same ? but they have different labels. 2) Is there a disadvantage of promoting open source software/framework/suite in hopes of selling value added services and solutions on top of the Open source asset ? 3) can Open source assets be marketing point for lowered Total Ownership Cost and transparency ? meaning, clients will not be using some mysterious, opaque proprietary asset ? 4) is competition fierce? cost of developing software is non existing because you are using an open source asset. barrier to entry is minimal ??

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• What considerations should be made for a web app to be released on a cloud hosted system?

  - by Rhubarb

  I have a web app that is primarily a WordPress app, but it pulls content from a Django app, simply by calling a service that uses Django models. My understanding of cloud computing is a bit vague. If the site needs to scale up with short notice, does the cloud provider (Amazon, Rackspace, whomever) simply spin up new instances (copies) of my initially configured server? How is state managed between all of them? Are there any good primers on this subject? It's hard to find much out there without getting caught up in the marketing.

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• Is VS2010 Premium Worth the Price?

  - by WindyCityEagle

  I know this is somewhat subjective, but I can't find an honest answer anywhere. Everything concerning VS2010 are Microsoft marketing materials. Our small group is going to upgrade to VS2010(mostly for F# and the new threading features), but we can't decide between the Professional and Premium versions. The integrated testing features in Premium sound good, but I can' figure out if they're worth the 10x increase in cost between the two versions(Professional is ~549, Premium is ~5400). Has anyone been faced with a similar decision? What swayed you one way or the other?

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• What is the best euphemism for a non-developer?

  - by Edward Tanguay

  I'm writing a description for a piece of software that targets the user who is "not technically minded", i.e. a person who uses "browser/office/email" and has a low tolerance for anything technical, he just "wants it to work" without being involved in any of the technical details. What is the best non-disparaging term you have seen to describe this kind of user? non-technical user low-tech user office user normal user technically challenged user non-developer computer joe Surely there is some official, politically-correct retronym for this kind of user that the press and software marketing use.

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• Structuring System Architecture in a Flex Web Application on a Budget (w/o Java)

  - by phwd

  I started a project a while back using the following architecture from Adobe Developer Article talking about Creating marketing platforms in Flex. I did my first set of coding locally forgetting that my server did not handle Tomcat. So I said okay, and cut some corners and then some other limitation came up and I cut some more corners. Eventually for a good week or two, it was trying to get the project working with making the ends meet. Layers started to merge. In the end I used a PureMVC (Presentation/Client) - ZendAMF (Communication) - MySql (Data) Layout. It worked but I never felt as though I had some layer just to take care of all the SQL calls to the data.It just felt hacked together So should I keep the above setup and just start from the presentation layer and move downwards like they said in the article or is there a better layering (based on a hosting plan that does not handle Java) I could accomplish ? NOTE: I would just ask the adobe guys but they barely reply on their site. Thanks !

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• API to lookup product information by UPC?

  - by officespace672

  Is there an API that allows lookup of product information by UPC? I know that Amazon has the Product Advertising API but don't think it can be used for any purpose other than sending traffic to amazon.com as per their license agreement here. Specifically, my application would not have the principal purpose of advertising and marketing the Amazon Site and driving sales of products and services on the Amazon Site Does such an API exist that I can do anything I want with the data? UPDATE I would want to use the API for my application, not create create such an API.

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• silverlight vs ASP.NET MVC

  - by magellings

  I'm debating whether to use Silverlight 2.0 vs ASP.NET MVC for a web application. The web application will be a subscription free service marketing all age groups. It's important the source is highly testable, but also with the Web 2.0 movement a graphical web application is important as well for competitive reasons. I'm assuming silverlight is better than the ajax helpers/MVC graphically, but foundation-wise testing is better/easier with MVC. Possibly an MVP pattern with Silverlight could increase the testability of the source. Could anyone elaborate on the pros/cons of each technology and recommend one or the other based on the above? (addition 9/22/08) In regards to allowing search engines to index the site, using either technology it will utilize a backend database whereas a lot of the content will be dynamically generated. Based on some of the comments, when we talk of the searchable content would the home page of the application if written in silverlight be searchable? Would I be able to get the site to appear in a google search?

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• How to Software Service Industry get their Client from or where do they look for their Clients ?

  - by Rachel

  This question is inclined more towards Business Side of Software Industry, I am sure that we have two types in Software Industry as with any other Industry, i.e, Service side and Product Side. Basically for Product based company, we are looking more into product features and to see if market if mature or not for particular product but as far as Service Based company goes (may be it can be big giants like Infosys, TCS or Sapient or some midsize or small companies which provide services like:Web Design,Website Design,Corporate Identity,Logo Design,Flash Design,Web Applications,Enterprise Portal,Rich Internet Applications,Business Applications,Technology Consulting,Ecommerce,Online Store Creations,Custom Shopping Carts,Ecommerce Hosting,Website Marketing,Organic SEO,Pay-Per-Click,Social Media Optimization,Mobile,Mobile Website and Mobile Applications) where do they look for Client and how do they manage to get one ? So my basic question is Where do Service Based Companies Look for Client or get their Clients Form ?

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• How can I distribute email deliveries between 2 or more servers?

  - by NewtonX

  We provide Email Marketing service through our online Application. We have about 30 customers. And each one has it's own mailling list (5k to 100k emails each). What we really want is to distribute email's delivery between 2 or more servers. I was wondering What kind of aproach/solutions MailChimp , Constant Contact uses to provide a great service ? use many servers ? many IPs ? Our spam policy suspends ANY user/customer that gets 10% bounced . We currently rotate our outgoing Mail Ip once deliveries limit per remote host is reached. Is it the best approach/solution ?

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• SSRS Report problem in wpf

  - by Johnny

  DataTable reportData = this.GetReportData(startId, endId, empId, minAmount, reportType); ReportViewer reportViewer = new ReportViewer(); reportViewer.ProcessingMode = ProcessingMode.Local; reportViewer.LocalReport.ReportEmbeddedResource = "PDCL.ERP.Modules.Marketing.Reports.rptDoctorDetail.rdlc"; ReportDataSource ds = new ReportDataSource(); ds.Name = "DoctorDetail_Report"; ds.Value = reportData; reportViewer.LocalReport.DataSources.Add(ds); reportViewer.RefreshReport(); this.WindowsFrmHost.Child = reportViewer; this is my code.I'm using SSRS but the viewer only shows but not any data. Why..?

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• Java: Convenient way to refactor the application.

  - by Harshal

  Hi, Everyone We have an agile enterprise application built on JSP and Servlet without any design strategy. This application was built in early 2002 considering 1000 users. After 2002, we received lots of requests from the marketing partners. Currently, the application has lots of spaghetti code with lots of Ifs and elses. One class has more than 20,000 lines of code with a huge body of functions without abstraction. Now, we need to support billions of records, what we need to do immediately and gradually? We have to refactor the application? Which framework, we need to use? How the usage of the framework will be helpful to the end users? How to convince the leaders to do the refactoring? How to gain the faster response time as compare to the current system?

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• using PIVOT to sql server.

  - by NoviceToDotNet

  This is the abstract idea which i want to do by my first select of first line, i am presenting here, but i am unable to do that correct. here category[0], category[2]..etc representing the category columns values...i know this kind of syntax not work, but i want to do something like this. SELECT category[0], category[1], category[2], category[3], category[4], category[5] FROM( select Row_number() OVER(ORDER BY (SELECT 1)) AS 'Serial Number', EP.FirstName,Ep.LastName, Ep.SignUpID, [dbo].[GetBookingRoleName](ES.UserId,EP.BookingRole) as RoleName, (select top 1 convert(varchar(10),eventDate,103)from [3rdi_EventDates] where EventId=@ItemId) as EventDate, (CASE [dbo].[GetBookingRoleName](ES.UserId,EP.BookingRole) WHEN 'Employee - Marketing' THEN 'DC' WHEN 'Employee - Accounting' THEN 'DC' WHEN 'Coaches' THEN 'DC' WHEN 'Student Client' THEN 'ST' WHEN 'Guest Doctor' THEN 'GDC' ---....more categories here, i just removed a few END) as Category from [3rdi_EventParticipants] as EP inner join [3rdi_EventSignup] as ES on EP.SignUpId = ES.SignUpId WHERE EP.EventId = @ItemId AND EP.PlaceStatus IN (0,3,4,8) and userid in( select distinct userid from userroles where roleid not in(19,20,21,22) and roleid not in(1,2, 25, 44)) (My Below Query) PIVOT(sum(First_Name+Last_Name)) FOR Category (category[0], category[1], category[2], category[3], category[4], category[5]) Group by (SignUpID)

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• Creating an n tiered application

  - by aaron

  I am researching architecture for a project that will be started next year. It is mainly a c# web app, but there will be a service layer so that it can talk to our facebook/iphone app. There are a few long running processes, which means that I will be creating a windows process that can handle those. I’m thinking of putting the entire app in the windows service instead of just the long running processes. Asp - wcf - bll Vs Asp - bll I know this will be more scalable. But it is probably overkill as everything will be running on the same box, even the database. This could change down the road if the server can’t handle the traffic like marketing says it will. I don’t have access to production hardware, just my crappy testing box and my local machine. Has anyone decided to go down this route? But mostly, what is the best way to test both methods to get some metrics?

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• What is considered bleeding edge in programming these days?

  - by iestyn

  What is "bleeding edge" these days? has it all been done before us, and we are just discovering new ways of implementing mathematical constructs within programming? Functional Programming seems to be making inroads in all areas, but is this just marketing to create interest in a programming arena where it appears that the state of the art has climaxed too soon. have the sales men got hold of the script, and selling ideas that can be sold, dumbing down the future? I see very old ideas making their way into the market place....what are the truly new things that should be considered fresh and new in 2010 onwards, and not some 1960-1980 idea being refocused.

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• cakephp isUnique for 2 fields?

  - by jodeci

  I have a registration form in which users can fill in two email address (email1 & email2). Marketing's requirement is that they need to be unique (unique as in if we had 10 users, then there would be 10*2=20 unique email address). The system is already built on cakephp, so what I'd like to know is, is there something similar to the isUnique feature (unique in one field) that can do this right out of the box? Or am I doomed to code this myself? Thanks in advance.

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• C#: Storting Instance of Objects in (Hashtable)

  - by DaGambit

  Hi I tried filling a Hashtable in the following way: ResearchCourse resCourse= new ResearchCourse();//Class Instance resCourse.CID="RC1000"; resCourse.CName="Rocket Science"; TaughtCourse tauCourse= new TaughtCourse();//Class Instance tauCourse.CID="TC1000"; tauCourse.CName="Marketing"; Hashtable catalog = new Hashtable(); catalog.Add("1", "resCourse.CID"); catalog.Add("2", "tauCourse.CID"); foreach (DictionaryEntry de in catalog) { Console.WriteLine("{0}, {1}", de.Key, de.Value); } Output Result to Console was: 1, resCourse.CID 2, tauCourse.CID Expected Result to be: 1, RC1000 2, TC2000 What am I misunderstanding about Hashtables? What is an easy way for the Hashtable to store the class instance and its values?

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• jquery filtering content before specific string

  - by jeff

  Is is possible remove all content before a specific string with jquery? For instance say I wanted to strip all the text before the word "subcommittee" in this example below. How would I do that? With losses mounting among hoteliers, fishermen and others whose livelihoods have been curtailed by the spill, frustration is "rapidly escalating" along the Gulf Coast alive." Linn told a House Energy and Commerce subcommittee Monday that the amount of money BP has paid local residents for their losses has typically been about $5,000, a sum he dismissed as "a marketing ploy." Businesses such as his vacation rental company are borrowing money to pay their overhead costs, which he called "the only way we're going to keep our business alive."

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• Possible conflict with jquery libraries

  - by TooCooL

  http://www.pro-marketing-invest.de/golz-racing/reservierungen I made a wp plugin which makes online reservations for rent a car but I tested it locally with a different wp theme and it worked fine! but when I installed it in this web site for some reason the jquery functions dont work! when I press the fortsetzen button it wont open the other step (its a form with 4 steps). I think it is because of the other jquery functions or libraries that the theme uses, I am frustrated I dont know what is causing this! Any ideas?

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• Rendering HTML in rails without actually displaying it

  - by Kevin Whitaker

  Hello all, My current project requires me to assemble a .zip file containing HTML and text-only templates for a user to download, for importing into an email marketing program. I've inherited this project, and currently the code uses a "fake" model (that is a model that does not directly correlate to a database table), in which it stores the entire template in a string, using dynamic variables to populate certain areas. The "fake" model then has a method for creating a zip file. It seems to me that there has to be a better way to do this. I was wondering if there was a way to move the template into a .erb/haml file, and then write a method that would populate the file in preparation for being zipped up? Basically, is there a way to render an HTML and text file, without actually having to display them? Thanks for any help.

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• 4D - is it any good?

  - by Pies

  Recently I found out that the company a friend of mine co-owns uses 4D, which I've never heard of before. They swear by it, but they're non-technical and what they say about it sounds like memorized marketing blurb. Unfortunately the 4D website also seems devoid of any actual information and is filled with words like "comprehensive", "solution", "platform" and "integrated" instead. Since that thing is rather expensive and uses a custom language that I don't have much inclination to learn just for one project, I'm cautious about it and I'm wondering if anyone had any experience with it? Would you recommend it? What is it good for? What competitive advantage would I gain by learning it as a programmer, or using it as a company?

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• EBS Techstack Sessions at OAUG/Collaborate 2010

  - by Steven Chan

  We have a large contingent of E-Business Suite Applications Technology Group staff rolling out to the OAUG/Collaborate 2010 conference in Las Vegas new week.  Our Applications Technology Group staff will be appearing as guest speakers or full-speakers at the following E-Business Suite technology stack related sessions:Database Special Interest GroupSunday, April 18, 11:00 AM, Breakers FSIG Leaders:  Michael Brown, Colibri; Sandra Vucinic, Vlad GroupGuest Speaker:  Steven ChanCovering database upcoming and past desupport dates, and database support policies as they apply to E-Business Suite environments, general Q&A E-Business Suite Technology Stack Special Interest GroupSunday, April 18, 3:00 PM, Breakers FSIG Leaders:  Elke Phelps, Paul Jackson, HumanaGuest Speaker:  Steven ChanCovering the latest EBS technology stack certifications, roadmap, desupport noticesupgrade options for Discoverer, OID, SSO, Portal, general Q&A E-Business Suite Applications Technology Roadmap & VisionMonday, April 19, 8:00 AM, South Seas GOracle Speaker:  Uma PrabhalaLatest developments for SOA, AOL, OAF, Web ADI, SES, AMP, ACMP, security, and other technologies Oracle E-Business Suite Applications Strategy and General Manager UpdateMonday, April 19, 2:30 PM, Mandalay Bay Ballroom DOracle Speaker:  Cliff GodwinUpdate on the entire Oracle E-Business Suite product line. The session covers the value delivered by the current release of Oracle E-Business Suite applications, the momentum, and how Oracle E-Business Suite applications integrate into Oracle's overall applications strategy 10 Things You Can Do Today to Prepare for the Next Generation ApplicationsTuesday, April 20, 8:00 AM, South Seas FOracle Speaker:  Nadia Bendjedou"Common sense" and "practical" steps that can be taken today to increase the value of your Oracle Applications (E-Business Suite, PeopleSoft, Siebel, and JDE) investments by using the latest Oracle solutions and technologiesReducing TCO using Oracle E-Business Suite Management PacksTuesday, April 20, 10:30 AM, South Seas EOracle Speaker:  Angelo RosadoLearn how you can reduce the Total Cost of Ownership by implementing Application Management Pack (AMP) and Application Change Management Pack (ACP) for E-Business Suite 11i, R12, R12.1. AMP is Oracle's next generation system manageability product offering that provides a centralized platform to manage and maintain EBS. ACP is Oracle's offering to monitor and manage E-Business Suite changes in the areas of E-Business Suite Customizations, Patches and Functional Setups. E-Business Suite Upgrade Special Interest GroupTuesday, April 20, 3:15 PM, South Seas ESIG Leaders:  John Stouffer; Sandra Vucinic, Vlad GroupGuest Speaker:  Steven ChanParticipating in general Q&A E-Business Suite Technology Essentials: Using the Latest Oracle Technologies with E-Business Suite Wednesday, April 21, 8:00 AM, South Seas HOracle Speaker:  Lisa ParekhOracle continues to build new functionality into the Oracle Database, Fusion Middleware, and Enterprise Manager. Come see how you can enhance the value of E-Business Suite for your users and lower your costs of ownership by utilizing the latest features of these Oracle technologies with E-Business Suite. Learn about the latest advanced E-Business Suite topologies and features, including new options for security, performance, third-party integration, SOA, virtualization, clouds, systems management, and much more How to Leverage the New E-Business Suite R12.1 Solutions Without Upgrading your 11.5.10 EnvironmentWednesday, April 21, 10:30 AMOracle Speaker:  Nadia Bendjedou, South Seas ELearn how you can use the latest E-Business Suite 12.1 standalone solutions without upgrading from your E-Business Suite 11.5.10 environment Web 2.0 User Experience and Oracle Fusion Middleware Integration with Oracle E-Business SuiteWednesday, April 21, 4:00 PM, South Seas FOracle Speaker:  Padmaprabodh AmbaleSee the next generation Oracle E-Business Suite OA framework improvements that will provide new rich interactions in components such as LOV, Tables and Attachments.  See  new components like the Rich Container that allows any Web 2.0 content like Flash or OBIEE to be embedded in OA Framework pages. Advanced Technology Deployment Architectures for E-Business Suite Wednesday, April 21, 2:15 PM, South Seas EOracle Speaker:  Steven ChanLearn how to take advantage of the latest version of Oracle Fusion Middleware with Oracle E-Business Suite. Learn how to utilize identity management systems and LDAP directories. In addition, come to this session for answers about advanced network deployments involving reverse proxy servers, load balancers, and DMZ's, and to see how you can take benefit from virtualization and new system management capabilities. Upgrading to Oracle E-Business Suite 12.1 - Best PracticesThursday, April 22, 11:00 AM, South Seas EOracle Speaker:  Lester Gutierrez, Udayan ParvateFundamental of upgrading to Release 12.1, which includes the technology stack components and differences, the upgrade path from various releases of Oracle E-Business Suite, upgrade steps, monitoring the upgrade, hints and tips for minimizing downtime and upgrade best practices for making the upgrade to Release 12.1 a success.  We look forward to seeing you there!

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• 2012 Oracle Fusion Innovation Awards - Part 2

  - by Michelle Kimihira

  Author: Moazzam Chaudry Continuing from Friday's blog on 2012 Oracle Fusion Innovation Awards, this blog (Part 2) will provide more details around the customers. It was a tremendous honor to be in single room of winners. We only wish we could have had more time to share stories from all the winners.  We received great insight from all the innovative solutions that our customers deploy and would like to share them broadly, so that others can benefit from best practices. There was a customer panel session joined by Ingersoll Rand, Nike and Motability and here is what was discussed: Barry Bonar, Enterprise Architect from Ingersoll Rand shared details around their solution, comprised of Oracle Exalogic, Oracle WebLogic Server and Oracle SOA Suite. This combined solutoin enabled their business transformation to increase decision-making, speed and efficiency, resulting in 40% reduced IT spend, 41X Faster response time and huge cost savings. Ashok Balakrishnan, Architect from Nike shared how they leveraged Oracle Coherence to analyze their digital "footprint" of activities. This helps them compete, collaborate and compare athletic data over time. Lastly, Ashley Doodly, Head of IT from Motability shared details around their solution compromised of Oracle SOA Suite, Service Bus, ADF, Coherence, BO and E-Business Suite. This solution helped Motability achieve 100% ROI within the first few months, performance in seconds vs. 10's of minutes and tremendous improvement in throughput that increased up to 50%.  This year's winners by category are: Oracle Exalogic Customer Results using Fusion Middleware Netshoes ATG on Exalogic: 6X Reduced H/W foot print, 6.2X increased throughput and 3 weeks time to market Claro Part of America Movil, running mission critical Java Application on Exalogic with 35X Faster Java response time, 5X Throughput Underwriters Laboratories Exalogic as an Apps Consolidation platform to power tremendous growth Ingersoll Rand EBS on Exalogic: Up to 40% Reduction in overall IT budget, 3x reduced foot print Oracle Cloud Application Foundation Customer Results using Fusion Middleware  Mazda Motor Corporation Tuxedo ART Batch runtime environment to migrate their batch apps on new open environment and reduce main frame cost. HOTELBEDS Technology Open Source to WebLogic transformation Globalia Corporation Introduced Oracle Coherence to fully reengineer DTH system and provide multiple business and technical benefits Nike Nike+, digital sports platform, has 8M users and is expecting an 5X increase in users, many of who will carry multiple devices that frequently sync data with the Digital Sport platform Comcast Corporation The solution is expected to increase availability, continuity, performance, and simplify and make the code at the application layer more flexible. Oracle SOA and Oracle BPM Customer Results using Fusion Middleware NTT Docomo Network traffic solution based on Oracle event processing and coherence - massive in scale: 12M users (50M in future) - 800,000 events/sec. Schneider National, Inc. SOA/B2B/ADF/Data Integration to orchestrate key order processes across Siebel, OTM & EBS.  Platform runs 60M trans/day and  50 million composite SOA instances per day across 10G and 11G Amadeus Oracle BPM solution: Business Rules and processes vary across local (80), regional (~10) and corporate approval process. Up to 10 levels of approval. Plans to deploy across 20+ markets Navitar SOA solution integrates a fully non-Oracle legacy application/ERP environment using Oracle’s SOA Suite and Oracle AIA Foundation Pack. Motability Uses SOA Suite to synchronize data across the systems and to manage the vehicle remarketing process Oracle WebCenter Customer Results using Fusion Middleware  News Limited Single platform running websites for 50% of Australia's newspapers University of Louisville “Facebook for Medicine”: Oracle Webcenter platform and Oracle BIEE to analyze patient test data and uncover potential health issues. Expecting annualized ROI of 277% China Mobile Jiangsu Company portal (25k users) to drive collaboration & productivity Life Technologies Portal for remotely monitoring & repairing biotech instruments LA Dept. of Water & Power Oracle WebCenter Portal to power ladwp.com on desktop and mobile for 1.6million users Oracle Identity Management Customer Results using Fusion Middleware Education Testing Service Identity Management platform for provisioning & SSO of 6 million GRE, GMAT, TOEFL customers Avea Oracle Identity Manager allowing call center personnel to quickly change Identity Profile to handle varying call loads based on a user self service interface. Decreased Admin Cost by 30% Oracle Data Integration Customer Results using Fusion Middleware Raymond James Near real-time integration for improved systems (throughput & performance) and enhanced operational flexibility in a 24 X 7 environment Wm Morrison Supermarkets Electronic Point of Sale integration handling over 80 million transactions a day in near real time (15 min intervals) Oracle Application Development Framework and Oracle Fusion Development Customer Results using Fusion Middleware Qualcomm Incorporated Solution providing  immediate business value enabling a self-service model necessary for growing the new customer base, an increase in customer satisfaction, reduced “time-to-deliver” Micros Systems, Inc. ADF, SOA Suite, WebCenter  enables services that include managing distribution of hotel rooms availability and rates to channels such as Hotel Web-site, Expedia, etc. Marfin Egnatia Bank A new web 2.0 UI provides a much richer experience through the ADF solution with the end result being one of boosting end-user productivity    Business Analytics (Oracle BI, Oracle EPM, Oracle Exalytics) Customer Results using Fusion Middleware INC Research Self-service customer portal delivering 5–10% of the overall revenue - expected to grow fast with the BI solution Experian Reduction in Time to Complete the Financial Close Process Hologic Inc Solution, saving months of decision-making uncertainty! We look forward to seeing many more innovative nominations. The nominatation process for 2013 begins in April 2013.    Additional Information: Blog: Oracle WebCenter Award Winners Blog: Oracle Identity Management Winners Blog: Oracle Exalogic Winners Blog: SOA, BPM and Data Integration will be will feature award winners in its respective areas this week Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook

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• Oracle WebCenter at the Enterprise 2.0 Conference

  - by Brian Dirking

  We had a great week at the E20 Conference, presenting in four sessions – Andy MacMillan gave a session titled Today’s Successful Enterprises are Social Enterprises and was on a panel that Tony Byrne moderated; Christian Finn spoke on a panel on Unified Communications Unified Communications + Social Computing = Best of Both Worlds?, Mark Bennett spoke on a panel on The Evolution of Talent Management. The key areas of focus this year were sentiment analysis, adoption and community building, the benefits of failure, and social’s role in process applications. Sentiment analysis. This was focused not on external audiences but more on employee sentiment. Tim Young showed his internal "NikoNiko" project, where employees use smilies to report their current mood. The result was a dashboard that showed the company mood by department. Since the goal is to improve productivity, people can see which departments are running into issues and try and address them. A company might otherwise wait until the end of the quarter financials to find out that there was a problem and product didn’t ship. This is a way to identify issues immediately. Tim is great – he had the crowd laughing as soon as he hit the stage, with his proposed hastag for his session: by making it 138 characters long, people couldn’t say much behind his back. And as I tweeted during his session, I loved his comment that complexity diffuses energy - it sounds like something Sun Tzu would say. Another example of employee sentiment analysis was CubeVibe. Founder and CEO Aaron Aycock, in his 3 minute pitch or die session talked about how engaged employees perform better. It was too bad he got gonged, he was just picking up speed, but CubeVibe did win the vote – congratulations to them. Internal adoption, community building, and involvement. On this topic I spoke to Terri Griffith, and she said there is some good work going on at University of Indiana regarding this, and hinted that she might be blogging about it in the near future. This area holds lots of interest for me. Amongst our customers, - CPAC stands out as an organization that has successfully built a community. So, I wonder - what are the building blocks? A strong leader? A common or unifying purpose? A certain level of engagement? I imagine someone has created an equation that says “for a community to grow at 30% per month, there must be an engagement level x to the square root of y, where x equals current community size, and y equals the expected growth rate, and the result is how many engagements the average user must contribute to maintain that growth.” Does anyone have a framework like that? The net result of everyone’s experience is that there is nothing to do but start early and fail often. Kevin Jones made this the focus of his keynote. He talked about the types of failure and what they mean. And he showed his famous kids at work video: Kevin’s blog also has this post: Social Business Failure #8: Workflow Integration. This is something that we’ve been working on at Oracle. Since so much of business is based in enterprise applications such as ERP and CRM (and since Oracle offers e-Business Suite, Siebel, PeopleSoft, and JD Edwards, as well as Fusion Applications), it makes sense that the social capabilities of Oracle WebCenter is built right into these applications. There are two types of social collaboration – ad-hoc, and exception handling. When you are in a business process and encounter an exception, you immediately look for 1) the document that tells you how to handle it, or 2) the person who can tell you how to handle it. With WebCenter built into these processes, people either search their content management system, or engage in expertise location and conversation. The great thing is, THEY DON’T HAVE TO LEAVE THE APPLICATION TO DO IT. Oracle has built the social capabilities right into the applications and business processes. I don’t think enough folks were able to see that at the event, but I expect that over the next six months folks will become very aware of it. WebCenter also provides the ability to have ad-hoc collaboration, search, and expertise location that folks need when they are innovating or collaborating. We demonstrated Oracle Social Network. It’s built on our Oracle WebCenter product to provide social collaboration inside and outside of your company. When we showed it to people, there were a number of areas that they commented on that were different from the other products being shown at the conference: Screenshots from within the product Many authors working on documents simultaneously Flagging people for follow up Direct ability to call out to people Ability to see presence not just if someone is online, but which conversation they are actively in Great stuff, the conference was full of smart people that that we enjoy spending time with. We’ll keep up in the meantime, but we look forward to seeing you in Boston.

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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