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  • SQLAuthority News – Why VoIP Service Providers Should Think About NuoDB’s Geo Distribution

    - by Pinal Dave
    You can always tell when someone’s showing off their cool, cutting edge comms technology. They tend to raise their voice a lot. Back in the day they’d announce their gadget leadership to the rest of the herd by shouting into their cellphone. Usually the message was no more urgent than “Hi, I’m on my cellphone!” Now the same types will loudly name-drop a different technology to the rest of the airport lounge. “I’m leveraging the wifi,” a fellow passenger bellowed, the other day, as we filtered through the departure gate. Nobody needed to know that, but the subtext was “look at me everybody”. You can tell the really advanced mobile user – they tend to whisper. Their handset has a microphone (how cool is that!) and they know how to use it. Sometimes these shouty public broadcasters aren’t even connected anyway because the database for their Voice over IP (VoIP) platform can’t cope. This will happen if they are using a traditional SQL model to try and cope with a phone network which has far flung offices and hundreds of mobile employees. That, like shouting into your phone, is just wrong on so many levels. What VoIP needs now is a single, logical database across multiple servers in different geographies. It needs to be updated in real-time and automatically scaled out during times of peak demand. A VoIP system should scale up to handle increased traffic, but just as importantly is must then go back down in the off peak hours. Try this with a MySQL database. It can’t scale easily enough, so it will keep your developers busy. They’ll have spent many hours trying to knit the different databases together. Traditional relational databases can possibly achieve this, at a price. Mind you, you could extend baked bean cans and string to every point on the network and that would be no less elegant. That’s not really following engineering principles though is it? Having said that, most telcos and VoIP systems use a separate, independent solution for each office location, which they link together – loosely.  The more office locations, the more complex and expensive the solution becomes and so the more you spend on maintenance. Ideally, you’d have a fluid system that can automatically shift its shape as the need arises. That’s the point of software isn’t it – it adapts. Otherwise, we might as well return to the old days. A MySQL system isn’t exactly baked bean cans attached by string, but it’s closer in spirit to the old many teethed mechanical beast that was employed in the first type of automated switchboard. NuoBD’s NewSQL is designed to be a single database that works across multiple servers, which can scale easily, and scale on demand. That’s one system that gives high connectivity but no latency, complexity or maintenance issues. MySQL works in some circumstances, but a period of growth isn’t one of them. So as a company moves forward, the MySQL database can’t keep pace. Data storage and data replication errors creep in. Soon the diaspora of offices becomes a problem. Your telephone system isn’t just distributed, it is literally all over the place. Though voice calls are often a software function, some of the old habits of telephony remain. When you call an engineer out, some of them will listen to what you’re asking for and announce that it cannot be done. This is what happens if you ask, say, database engineers familiar with Oracle or Microsoft to fulfill your wish for a low maintenance system built on a single, fluid, scalable database. No can do, they’d say. In fact, I heard one shouting something similar into his VoIP handset at the airport. “I can’t get on the network, Mac. I’m on MySQL.” You can download NuoDB from here. “NuoDB provides the ability to replicate data globally in real-time, which is not available with any other product offering,” states Weeks.  “That alone is remarkable and it works. I’ve seen it. I’ve used it.  I’ve tested it. The ability to deploy NuoDB removes a tremendous burden from our support and engineering teams.” Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: NuoDB

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  • SOA, Empowerment and Continuous Improvement

    - by Tanu Sood
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Rick Beers is Senior Director of Product Management for Oracle Fusion Middleware. Prior to joining Oracle, Rick held a variety of executive operational positions at Corning, Inc. and Bausch & Lomb. With a professional background that includes senior management positions in manufacturing, supply chain and information technology, Rick brings a unique set of experiences to cover the impact that technology can have on business models, processes and organizations. Rick will be hosting the IT Leader Editorial on a regular basis. I met my twin at Open World. We share backgrounds, experiences and even names. I hosted an invitation-only AppAdvantage Leadership Forum with an overcapacity 85 participants: 55 customers, 15 from the Oracle AppAdvantage team and 15 Partners. It was a lively, open and positive discussion of pace layered architectures and Oracle’s AppAdvantage approach to a unified view of Applications and Middleware. Rick Hassman from Pella was one of the customer panelists and during the pre event prep, Rick and I shared backgrounds and found that we had both been plant managers and led ERP deployments prior to leading IT itself. During the panel conversation I explored this with him, discussing the unique perspectives that this provides to CIO’s. He then hit on a point that I wasn’t able to fully appreciate until a week later. First though, some background. The week after the Forum, one of the participants emailed me with the following thoughts: “I am 150% behind this concept……but we are struggling with the concept of web services and the potential use of the Oracle Service Bus technology let alone moving into using the full SOA/BPM/BAM software to extend our JD Edwards application to both integrate and support business processes”. After thinking a bit I responded this way: While I certainly appreciate the degree of change and effort involved, perhaps I could offer the following: One of the underlying principles behind Oracle AppAdvantage is that more often than not, the choice between changing a business process and invasively customizing ERP represents a Hobson's Choice: neither is acceptable. In this case the third option, moving the process out of ERP, is the only acceptable one. Providing this choice typically requires end to end, real time interoperability across applications and/or services. This real time interoperability, to be sustainable over time requires a service oriented architecture. There's just no way around this. SOA adaptation is admittedly tough at the beginning. New skills, new technology and new headaches. But, like any radically new technology, it has a learning curve that drives cost down rather dramatically over time. Tough choices to be sure, but not entirely different than we face with every major technology cycle. Good points of course, but I felt that something was missing. The points were convincing, perhaps even a bit insightful, but they didn’t get at the heart of what Oracle AppAdvantage is focused upon: how the optimization of technology, applications, processes and relationships can change the very way that organizations operate. And then I thought back to the panel discussion with Rick Hassman at Oracle OpenWorld. Rick stressed that Continuous Improvement is a fundamental business strategy at Pella. I remember Continuous Improvement well as I suspect does everyone who was in American manufacturing during the 80’s. Pioneered by W. Edwards Deming in Japan (and still known alternatively as Kaizen), Continuous Improvement sets in place the business culture that we must not become complacent with success and resistant to the ongoing need for change. Many believe that this single handedly drove the renaissance in American manufacturing through the last two decades, which had become complacent during the 70’s and early 80’s. But what exactly does this have to do with SOA? It was Rick’s next point. He drew the connection that moving those business processes that need to continually change over time out of ERP and into edge applications and services enables continuous improvement by empowering people to continually strive for better ways of doing things rather than be being bound by workflows that cannot change. A compelling connection: that SOA, and the overall Oracle AppAdvantage framework of which it is an integral part, can empower people towards continuous improvement in business processes and as a result drive business leadership and business excellence. What better a case for technology innovation?

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  • Le Logiciel Libre – Omniprésent dans le secteur public

    - by gravax
    NOTE : Cet article a servi de base à du contenu publié en Juin 2011 dans le magazine Acteurs Publics. Créé il y a plusieurs décennies déjà, pour répondre à un besoin de partage de savoir, et de compétences, le Logiciel Libre existe sous plusieurs appellations, à l'origine anglo-saxonnes, dont « Free Software » et « Open Source » sont les plus utilisées. En Anglais, le mot « Free » pouvant signifier à la fois libre et gratuit, cela a créé une certaine confusion qui n'existe pas en Français avec le mot « libre ». Du coup, on voit souvent l’acronyme FOSS ou FLOSS, pour « Free, Libre, Open Source Software » afin d'éliminer l’ambiguïté. De nos jours, dans le secteur public, le logiciel libre est, depuis, devenu omniprésent. Il répond à plusieurs besoins critiques dont le contrôle des coûts, le choix (de partenaire, de logiciel, de fonctionnalités), la liberté de pouvoir modifier les applications pour les adapter à ses propres besoins, la sécurité provenant du fait que de nombreux développeurs et utilisateurs ont pu contrôler la qualité du code. Un autre aspect très présent dans les logiciels libres et l'adhérence quasi-systématique aux standards de l'industrie, qui garantit une intégration simple et facile au système d'information existant. Il y a cependant des éléments à prendre en compte lors des choix de logiciels libres stratégiques. Si l'aspect coûts est clairement un élément de choix qui peut conduire aux logiciels libres, il est principalement dû au fait qu'un logiciel libre existe souvent en version gratuite, librement téléchargeable. Mais ceci n'est que le le sommet de l'iceberg. Lors de la mise en production de logiciels il va falloir s'entourer de services dont l'intégration, où les possibilités de choix d'un partenaire seront d'autant plus grandes que le logiciel choisi est populaire et connu, ce qui conduira à des coups tirés vers le bas grâce à une concurrence saine. Mais il faudra aussi prévoir le support technique. La encore, la popularité du logiciel choisi augmentera la palette de prestataires de support possible. Le choix devra se faire suivant des critères très solides, et en particulier la capacité à s'engager sur des niveaux de service, la disponibilité 24 heures sur 24, 7 jours sur 7 (le pays ne s’arrête pas de fonctionner le week-end ou la nuit), et, éventuellement, la couverture géographique correspondant aux métiers que l'on exerce (un pays comme la France couvrant avec ses DOM et ses TOM une grande partie des fuseaux horaires et zones géographiques de la planète). La plus part des services publics, que ce soit éducation, santé, ou gouvernement, utilisent déjà des logiciels libres. On les retrouve coté infrastructure, avec des produits comme la base de données MySQL, fortement appréciée dans le monde de l'éducation pour construire des plate-formes d'e-éducation en conjonction avec d'autres produits libres tels Moodle, ou GlassFish, le serveur d'applications très prisé des développeurs pour son adhérence au standard Java EE version 6 et sa simplicité de mise-en-œuvre. Linux est extrêmement présent comme système d'exploitation libre dans le datacenter, mais aussi sur le poste de travail. On retrouve des outils de virtualisation tels Oracle VM, issu de Xen, dans le datacenter, et VirtualBox sur le poste du développeur. Avec une telle palette de solutions et d'outils dans le monde du Logiciel libre, Oracle se apporte au secteur public des réponses ciblées, efficaces, aux besoins du marché, y compris en matière de support technique et qualité de service associée.

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  • Oracle Fusion Middleware Innovation Award Winners 2012: ADF & Fusion Development

    - by Dana Singleterry
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle Fusion Middleware Innovation Awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The awards were presented during Oracle OpenWorld 2012 and following winners are for the category of ADF & Fusion Development. Micros – an OPN Platinum partner – has been working closely with Oracle product management teams in applying industry best practices in the development of their solutions. Their current application suite for the hospitality industry was built on Oracle Forms and the Oracle database running on MS Windows. The next generation of this suite is being developed and released in modules that are now based on Oracle FMW (including ADF) 11g technologies and Oracle Database 11g all running on Oracle Linux. The primary driver was that of modernization and hence the reason Oracle ADF was selected to provide a rich UI for business processes that could be served up through traditional methods or through mobile devices globally. SOA Suite & ADF allowed for loosely-coupled services that could evolve with the needs of the business. Micros's application innovations includes the use of business application portlets that have been published from ADF Faces Task Flows generated using WebCenter portlet libraries  & Oracle Metadata Services (MDS) with multi-layered customizations using Oracle WebCenter Composer. PCS (Marfin Egnatia Bank of Greece) – PCS Wealth Management is a WM Software Solution, which captures and automates the WM business processes allowing Service Providers to allocate enough time and effort into Customer Service and Investment Strategies, under Advisory or Execution-Only Services. The Product is built upon the latest Web Technologies and ensures Best Practices covering all functional expectations, meeting local regulatory requirements and discovering successful opportunities for the WM Customers' Portfolios. The new unified Wealth Management system offers an unparalleled User Interface taking full advantage of the user friendly ADF Faces Components to a great extent, all serving Private Banking purposes. The application offers a true Account Officer Cockpit with shallow navigation, one-click access to informed decisions and a perfect customer service. ADF Grids and Pivots, the Data Visualization Components, as well as the Calendar and Map Components are cleverly used to help the user eliminate the usage of Excel, Outlook and other systems. PCS's application is unique in the way it leverages the ADF Faces data visualization components to create a truly attractive and insightful dashboard for their application. PCS Wealth Management Demo Qualcomm – Qualcomm, a $17B per year company, designs and sells semiconductor products for wireless telecommunications, mobile and computing markets. In addition, Qualcomm companies provide various hardware and software products to facilitate the design, development and deployment of phones and the applications that run on them. Qualcomm’s challenge has been to not only develop and deploy new business system functions to keep pace with customer demand, but also to provide a customer collaboration capability that is sufficiently robust, easy to use, and flexible to meet emerging and future needs. Qualcomm has taken successful steps in building and deploying the customer engagement platform Ieveraging various Oracle technologies including Fusion Middleware (ADF, SOA, OBIEE) and their proven ERP foundation of EBS and 11g databases. The new platform delivers a more unified and “seamless” business solution with a consistent, modern “look and feel” all based on standard business processes which facilitate efficient collaboration with Qualcomm and its customers. The look and feel leverages ADF in innovative ways and includes hover over navigation, custom pagination components, and skinning. Qualcomm has exposed a services layer that provides significant functionality including order-to-ship, quote-to-order, customer on-boarding and contract validation. Qualcomm's creative designs leverage Oracle's SOA Suite to integrate with Oracle EBS and desperate applications to provide a rich user interface through the use use of Oracle ADF Faces Rich Client Components providing a self-service solution to their customers.

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  • FireFox 6 Super Slow? Cache Settings Corruption

    - by Rick Strahl
    For those of you that follow me on Twitter, you've probably seen some of my tweets regarding major performance problems I've seen with the install of FireFox 6.0. FireFox 6.0 was released a couple of weeks ago and is treated as a 'force feed' update for FireFox 5.0. I'm not sure what the deal is with this braindead versioning that Mozilla is doing with major version releases coming out, what now every other month? Seriously that's retarded especially given the limited number of new features these releases bring, and the upgrade pain for plug-ins that the major version release causes. Anyway, after the FireFox updater bugged me long enough I finally gave in last week and updated to FireFox 6. Immediately after install I noticed terrible performance. Everything was running at a snail's pace with Web pages loading slowly and most content actually slowly 'painting' the page. A typical sign of content downloading slowly. However these are pages that should be mostly cached on my system and even repeated accesses ran just as slow. Just for a reality check I ran the same sites in Chrome (blazing fast) and IE (fast enough :-)) but FireFox - dog on a stick. Why so slow Boss? While complaining lots of people recommended to ditch FireFox - use Chrome, yada yada yada. Yeah, Chrome is fast and getting better but I have a number of plug-ins that I use in FF that I can't easily give up. So I suffered and started looking around more closely at what was happening. The first thing I noticed when accessing pages was that I continually saw accesses to the Google CDN downloading jQuery and jQuery UI. UI especially is pretty heavy in size and currently I'm in a location with a fairly slow IP connection where large files are a bit of an issue. However, seeing the CDN urls pop up repeatedly raised a flag with me. That stuff should be caching and it looked like each and every hit was reloading these scripts and various images over and over again. Fired up FireBug and sure enough I saw something like this on a repeated hit to my blog: Those two highlights are jquery and the main CSS file for the site and both are being loaded fully and taking a while to load. However, since this page had been loaded before, these items should be cached and show 304 requests instead of the full HTTP requests returning 200 result codes. In short it looked like FireFox was not caching ANY content at all and constantly reloading all page resources. No wonder things were running dog slow. Once I realized what the problem was I took a look in the about:config settings and lo and behold a bunch of the cache settings were set to not cache: In my case ALL the main cache flags were set to false for some reason that I can't figure out.  It appears that after the FireFox 6 update these flags somehow mysteriously changed and performance took a nose dive. Switching the .enable flags back to true and resetting all the cache settings tote default reverted performance back to the way it's supposed to be: reasonably fast and snappy as soon as content is cached and accessed again  from cache. I try not to muck with the about:config settings much (other than turning off the IPV6 option) but when there are problems access to these features can be really nice. However, I treat this as a last resort so it took me quite some time before I started looking through ALL the settings. This takes a while, not knowing what I was looking for exactly. If Web load performance is slow it's a good idea to check the cache settings. I have no idea what hosed these settings for me - I certainly didn't explicitly set them in about:config and while in FireFox's Options dialog I didn't see any option that would affect global caching like this, so this remains a mystery to me. Anyway, I hope that this is helpful to some, in case some of you end up running into a similar issue.© Rick Strahl, West Wind Technologies, 2005-2011Posted in FireFox   Tweet (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • Not so long ago in a city not so far away by Carlos Martin

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This is the story of how the EMEA Presales Center turned an Oracle intern into a trusted technology advisor for both Oracle’s Sales and customers. It was the summer of 2011 when I was finishing my Computer Engineering studies as well as my internship at Oracle when I was offered what could possibly be THE dream job for any young European Computer Engineer. Apart from that, it also seemed like the role was particularly tailored to me as I could leverage almost everything I learned at University and during the internship. And all of it in one of the best cities to live in, not only from my home country but arguably from Europe: Malaga! A day at EPC As part of the EPC Technology pillar, and later on completely focused on WebCenter, there was no way to describe a normal day on the job as each day had something unique. Some days I was researching documentation in order to elaborate accurate answers for a customer’s question within a Request for Information or Proposal (RFI/RFP), other days I was doing heavy programming in order to bring a Proof of Concept (PoC) for a customer to life and last not but least, some days I presented to the customer via webconference the demo I built for them the past weeks. So as you can see, the role has research, development and presentation, could you ask for more? Well, don’t worry because there IS more! Internationality As the organization’s name suggests, EMEA Presales Center, it is the Center of Presales within Europe, Middle East and Africa so I got the chance to work with great professionals from all this regions, expanding my network and learning things from one country to apply them to others. In addition to that, the teams based in the Malaga office are comprised of many young professionals hailing mainly from Western and Central European countries (although there are a couple of exceptions!) with very different backgrounds and personalities which guaranteed many laughs and stories during lunch or coffee breaks (or even while working on projects!). Furthermore, having EPC offices in Bucharest and Bangalore and thanks to today’s tele-presence technologies, I was working every day with people from India or Romania as if they were sitting right next to me and the bonding with them got stronger day by day. Career development Apart from the research and self-study I’ve earlier mentioned, one of the EPC’s Key Performance Indicators (KPI) is that 15% of your time is spent on training so you get lots and lots of trainings in order to develop both your technical product knowledge and your presentation, negotiation and other soft skills. Sometimes the training is via webcast, sometimes the trainer comes to the office and sometimes, the best times, you get to travel abroad in order to attend a training, which also helps you to further develop your network by meeting face to face with many people you only know from some email or instant messaging interaction. And as the months go by, your skills improving at a very fast pace, your relevance increasing with each new project you successfully deliver, it’s only a matter of time (and a bit of self-promoting!) that you get the attention of the manager of a more senior team and are offered the opportunity to take a new step in your professional career. For me it took 2 years to move to my current position, Technology Sales Consultant at the Oracle Direct organization. During those 2 years I had built a good relationship with the Oracle Direct Spanish sales and sales managers, who are also based in the Malaga office. I supported their former Sales Consultant in a couple of presentations and demos and were very happy with my overall performance and attitude so even before the position got eventually vacant, I got a heads-up from then in advance that their current Sales Consultant was going to move to a different position. To me it felt like a natural step, same as when I joined EPC, I had at least a 50% of the “homework” already done but wanted to experience that extra 50% to add new product and soft skills to my arsenal. The rest is history, I’ve been in the role for more than half a year as I’m writing this, achieved already some important wins, gained a lot of trust and confidence in front of customers and broadened my view of Oracle’s Fusion Middleware portfolio. I look back at the 2 years I spent in EPC and think: “boy, I’d recommend that experience to absolutely anyone with the slightest interest in IT, there are so many different things you can do as there are different kind of roles you can end up taking thanks to the experience gained at EPC” /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • ACORD LOMA Session Highlights Policy Administration Trends

    - by [email protected]
    Helen Pitts, senior product marketing manager for Oracle Insurance, attended and is blogging from the ACORD LOMA Insurance Forum this week. Above: Paul Vancheri, Chief Information Officer, Fidelity Investments Life Insurance Company. Vancheri gave a presentation during the ACORD LOMA Insurance Systems Forum about the key elements of modern policy administration systems and how insurers can mitigate risk during legacy system migrations to safely introduce new technologies. When I had a few particularly challenging honors courses in college my father, a long-time technology industry veteran, used to say, "If you don't know how to do something go ask the experts. Find someone who has been there and done that, don't be afraid to ask the tough questions, and apply and build upon what you learn." (Actually he still offers this same advice today.) That's probably why my favorite sessions at industry events, like the ACORD LOMA Insurance Forum this week, are those that include insight on industry trends and case studies from carriers who share their experiences and offer best practices based upon their own lessons learned. I had the opportunity to attend a particularly insightful session Wednesday as Craig Weber, senior vice president of Celent's Insurance practice, and Paul Vancheri, CIO of Fidelity Life Investments, presented, "Managing the Dynamic Insurance Landscape: Enabling Growth and Profitability with a Modern Policy Administration System." Policy Administration Trends Growing the business is the top issue when it comes to IT among both life and annuity and property and casualty carriers according to Weber. To drive growth and capture market share from competitors, carriers are looking to modernize their core insurance systems, with 65 percent of those CIOs participating in recent Celent research citing plans to replace their policy administration systems. Weber noted that there has been continued focus and investment, particularly in the last three years, by software and technology vendors to offer modern, rules-based, configurable policy administration solutions. He added that these solutions are continuing to evolve with the ongoing aim of helping carriers rapidly meet shifting business needs--whether it is to launch new products to market faster than the competition, adapt existing products to meet shifting consumer and /or regulatory demands, or to exit unprofitable markets. He closed by noting the top four trends for policy administration either in the process of being adopted today or on the not-so-distant horizon for the future: Underwriting and service desktops New business automation Convergence of ultra-configurable and domain content-rich systems Better usability and screen design Mitigating the Risk When Making the Decision to Modernize Third-party analyst research from advisory firms like Celent was a key part of the due diligence process for Fidelity as it sought a replacement for its legacy policy administration system back in 2005, according to Vancheri. The company's business opportunities were outrunning system capability. Its legacy system had not been upgraded in several years and was deficient from a functionality and currency standpoint. This was constraining the carrier's ability to rapidly configure and bring new and complex products to market. The company sought a new, modern policy administration system, one that would enable it to keep pace with rapid and often unexpected industry changes and ahead of the competition. A cross-functional team that included representatives from finance, actuarial, operations, client services and IT conducted an extensive selection process. This process included deep documentation review, pilot evaluations, demonstrations of required functionality and complex problem-solving, infrastructure integration capability, and the ability to meet the company's desired cost model. The company ultimately selected an adaptive policy administration system that met its requirements to: Deliver ease of use - eliminating paper and rework, while easing the burden on representatives to sell and service annuities Provide customer parity - offering Web-based capabilities in alignment with the company's focus on delivering a consistent customer experience across its business Deliver scalability, efficiency - enabling automation, while simplifying and standardizing systems across its technology stack Offer desired functionality - supporting Fidelity's product configuration / rules management philosophy, focus on customer service and technology upgrade requirements Meet cost requirements - including implementation, professional services and licenses fees and ongoing maintenance Deliver upon business requirements - enabling the ability to drive time to market for new products and flexibility to make changes Best Practices for Addressing Implementation Challenges Based upon lessons learned during the company's implementation, Vancheri advised carriers to evaluate staffing capabilities and cultural impacts, review business requirements to avoid rebuilding legacy processes, factor in dependent systems, and review policies and practices to secure customer data. His formula for success: upfront planning + clear requirements = precision execution. Achieving a Return on Investment Vancheri said the decision to replace their legacy policy administration system and deploy a modern, rules-based system--before the economic downturn occurred--has been integral in helping the company adapt to shifting market conditions, while enabling growth in its direct channel sales of variable annuities. Since deploying its new policy admin system, the company has reduced its average time to market for new products from 12-15 months to 4.5 months. The company has since migrated its other products to the new system and retired its legacy system, significantly decreasing its overall product development cycle. From a processing standpoint Vancheri noted the company has achieved gains in automation, information, and ease of use, resulting in improved real-time data edits, controls for better quality, and tax handling capability. Plus, with by having only one platform to manage, the company has simplified its IT environment and is well positioned to deliver system enhancements for greater efficiencies. Commitment to Continuing the Investment In the short and longer term future Vancheri said the company plans to enhance business functionality to support money movement, wire automation, divorce processing on payout contracts and cost-based tracking improvements. It also plans to continue system upgrades to remain current as well as focus on further reducing cycle time, driving down maintenance costs, and integrating with other products. Helen Pitts is senior product marketing manager for Oracle Insurance focused on life/annuities and enterprise document automation.

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  • Top 10 Linked Blogs of 2010

    - by Bill Graziano
    Each week I send out a SQL Server newsletter and include links to interesting blog posts.  I’ve linked to over 500 blog posts so far in 2010.  Late last year I started storing those links in a database so I could do a little reporting.  I tend to link to posts related to the OLTP engine.  I also try to link to the individual blogger in the group blogs.  Unfortunately that wasn’t possible for the SQLCAT and CSS blogs.  I also have a real weakness for posts related to PASS. These are the top 10 blogs that I linked to during the year ordered by the number of posts I linked to. Paul Randal – Paul writes extensively on the internals of the relational engine.  Lots of great posts around transactions, transaction log, disaster recovery, corruption, indexes and DBCC.  I also linked to many of his SQL Server myths posts. Glenn Berry – Glenn writes very interesting posts on how hardware affects SQL Server.  I especially like his posts on the various CPU platforms.  These aren’t necessarily topics that I’m searching for but I really enjoy reading them. The SQLCAT Team – This Microsoft team focuses on the largest and most interesting SQL Server installations.  The regularly publish white papers and best practices. SQL Server CSS Team – These are the top engineers from the Microsoft Customer Service and Support group.  These are the folks you finally talk to after your case has been escalated about 20 times.  They write about the interesting problems they find. Brent Ozar – The posts I linked to mostly focused on the relational engine: CPU, NUMA, SSD drives, performance monitoring, etc.  But Brent writes about a real variety of topics including blogging, social networking, speaking, the MCM, SQL Azure and anything else that seems to strike his fancy.  His posts are always well written and though provoking. Jeremiah Peschka – A number of Jeremiah’s posts weren’t about SQL Server.  He’s very active in the “NoSQL” area and I linked to a number of those posts.  I think it’s important for people to know what other technologies are out there. Brad McGehee – Brad writes about being a DBA including maintenance plans, DBA checklists, compression and audit. Thomas LaRock – I linked to a variety of posts from PBM to networking to 24 Hours of PASS to TDE.  Just a real variety of topics.  Tom always writes with an interesting style usually mixing in a movie theme and/or bacon. Aaron Bertrand – Many of my links this year were Denali features.  He also had a great series on bad habits to kick. Michael J. Swart – This last one surprised me.  There are some well known SQL Server bloggers below Michael on this list.  I linked to posts on indexes, hierarchies, transactions and I/O performance and a variety of other engine related posts.  All are interesting and well thought out.  Many of his non-SQL posts are also very good.  He seems to have an interest in puzzles and other brain teasers.  Michael, I won’t be surprised again!

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  • Blog Buzz - Devoxx 2011

    - by Janice J. Heiss
    Some day I will make it to Devoxx – for now, I’m content to vicariously follow the blogs of attendees and pick up on what’s happening.  I’ve been doing more blog "fishing," looking for the best commentary on 2011 Devoxx. There’s plenty of food for thought – and the ideas are not half-baked.The bloggers are out in full, offering useful summaries and commentary on Devoxx goings-on.Constantin Partac, a Java developer and a member of Transylvania JUG, a community from Cluj-Napoca/Romania, offers an excellent summary of the Devoxx keynotes. Here’s a sample:“Oracle Opening Keynote and JDK 7, 8, and 9 Presentation•    Oracle is committed to Java and wants to provide support for it on any device.•    JSE 7 for Mac will be released next week.•    Oracle would like Java developers to be involved in JCP, to adopt a JSR and to attend local JUG meetings.•    JEE 7 will be released next year.•    JEE 7 is focused on cloud integration, some of the features are already implemented in glassfish 4 development branch.•    JSE 8 will be release in summer of 2013 due to “enterprise community request” as they can not keep the pace with an 18    month release cycle.•    The main features included in JSE8 are lambda support, project Jigsaw, new Date/Time API, project Coin++ and adding   support for sensors. JSE 9 probably will focus on some of these features:1.    self tuning JVM2.    improved native language integration3.    processing enhancement for big data4.    reification (adding runtime class type info for generic types)5.    unification of primitive and corresponding object classes6.    meta-object protocol in order to use type and methods define in other JVM languages7.    multi-tenancy8.    JVM resource management” Thanks Constantin! Ivan St. Ivanov, of SAP Labs Bulgaria, also commented on the keynotes with a different focus.  He summarizes Henrik Stahl’s look ahead to Java SE 8 and JavaFX 3.0; Cameron Purdy on Java EE and the cloud; celebrated Java Champion Josh Bloch on what’s good and bad about Java; Mark Reinhold’s quick look ahead to Java SE 9; and Brian Goetz on lambdas and default methods in Java SE 8. Here’s St. Ivanov’s account of Josh Bloch’s comments on the pluses of Java:“He started with the virtues of the platform. To name a few:    Tightly specified language primitives and evaluation order – int is always 32 bits and operations are executed always from left  to right, without compilers messing around    Dynamic linking – when you change a class, you need to recompile and rebuild just the jar that has it and not the whole application    Syntax  similarity with C/C++ – most existing developers at that time felt like at home    Object orientations – it was cool at that time as well as functional programming is today    It was statically typed language – helps in faster runtime, better IDE support, etc.    No operator overloading – well, I’m not sure why it is good. Scala has it for example and that’s why it is far better for defining DSLs. But I will not argue with Josh.”It’s worth checking out St. Ivanov’s summary of Bloch’s views on what’s not so great about Java as well. What's Coming in JAX-RS 2.0Marek Potociar, Principal Software Engineer at Oracle and currently specification lead of Java EE RESTful web services API (JAX-RS), blogged on his talk about what's coming in JAX-RS 2.0, scheduled for final release in mid-2012.  Here’s a taste:“Perhaps the most wanted addition to the JAX-RS is the Client API, that would complete the JAX-RS story, that is currently server-side only. In JAX-RS 2.0 we are adding a completely interface-based and fluent client API that blends nicely in with the existing fluent response builder pattern on the server-side. When we started with the client API, the first proposal contained around 30 classes. Thanks to the feedback from our Expert Group we managed to reduce the number of API classes to 14 (2 of them being exceptions)! The resulting is compact while at the same time we still managed to create an API that reflects the method invocation context flow (e.g. once you decide on the target URI and start setting headers on the request, your IDE will not try to offer you a URI setter in the code completion). This is a subtle but very important usability aspect of an API…” Obviously, Devoxx is a great Java conference, one that is hitting this year at a time when much is brewing in the platform and beginning to be anticipated.

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  • Death March

    - by Nick Harrison
    It is a horrible sight to watch a project fail. There are few things as bad. Watching a project fail regardless of the reason is almost like sitting in a room with a "Dementor" from Harry Potter. It will literally suck all of the life and joy out of the room. Nearly every project that I have seen fail has failed because of political challenges or management challenges. Sometimes there are technical challenges that bring a project to its knees, but usually projects fail for less technical reasons. Here a few observations about projects failing for political reasons. Both the client and the consultants have to be committed to seeing the project succeed. Put simply, you cannot solve a problem when the primary stake holders do not truly want it solved. This could come from a consultant being more interested in extended the engagement. It could come from a client being afraid of what will happen to them once the problem is solved. It could come from disenfranchised stake holders. Sometimes a project is beset on all sides. When you find yourself working on a project that has this kind of threat, do all that you can to constrain the disruptive influences of the bad apples. If their influence cannot be constrained, you truly have no choice but to move on to a new project. Tough choices have to be made to make a project successful. These choices will affect everyone involved in the project. These choices may involve users not getting a change request through that they want. Developers may not get to use the tools that they want. Everyone may have to put in more hours that they originally planned. Steps may be skipped. Compromises will be made, but if everyone stays committed to the end goal, you can still be successful. If individuals start feeling disgruntled or resentful of the compromises reached, the project can easily be derailed. When everyone is not working towards a common goal, it is like driving with one foot on the break and one foot on the accelerator. Not only will you not get to where you are planning, you will also damage the car and possibly the passengers as well.   It is important to always keep the end result in mind. Regardless of the development methodology being followed, the end goal is not comprehensive documentation. In all cases, it is working software. Comprehensive documentation is nice but useless if the software doesn't work.   You can never get so distracted by the next goal that you fail to meet the current goal. Most projects are ultimately marathons. This means that the pace must be sustainable. Regardless of the temptations, you cannot burn the team alive. Processes will fail. Technology will get outdated. Requirements will change, but your people will adapt and learn and grow. If everyone on the team from the most senior analyst to the most junior recruit trusts and respects each other, there is no challenge that they cannot overcome. When everyone involved faces challenges with the attitude "This is my project and I will not let it fail" "You are my teammate and I will not let you fail", you will in fact not fail. When you find a team that embraces this attitude, protect it at all cost. Edward Yourdon wrote a book called Death March. In it, he included a graph for categorizing Death March project types based on the Happiness of the Team and the Chances of Success.   Chances are we have all worked on Death March projects. We will all most likely work on more Death March projects in the future. To a certain extent, they seem to be inevitable, but they should never be suicide or ugly. Ideally, they can all be "Mission Impossible" where everyone works hard, has fun, and knows that there is good chance that they will succeed. If you are ever lucky enough to work on such a project, you will know that sense of pride that comes from the eventual success. You will recognize a profound bond with the team that you worked with. Chances are it will change your life or at least your outlook on life. If you have not already read this book, get a copy and study it closely. It will help you survive and make the most out of your next Death March project.

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  • Oracle Database Upcoming Event dates to know

    - by mandy.ho
    February may be a short month, but it's not short of exciting Oracle events. From information packed "Real Performance Days" to participation in one of the biggest IT Security events - look out for Oracle Database and let us know if you are there with us! Feb 13-18, 2011 - Las Vegas, NV TDWI World Conference Series Join Oracle in highlighting Exadata x2-2 and x2-8, along with Oracle Business Intelligence, Enterprise Performance management and Data Warehousing solutions. Oracle will be presenting a workshop - Oracle Data Integration: Best-of-Breed Solutions for the Enterprise Wednesday, February 16, 2011 7p.m - 9p.m Glen Goodrich, Director of Product Management Christophe Dupupet, Director of Product Management, Data Integration http://events.tdwi.org/events/las-vegas-world-conference-2011/sessions/session-list.aspx Feb 14-17, 2011 - Barcelona, Spain Mobile World Congress MWC is an event where Oracle showcases the near complete breadth and depth of value that our Communications Industry strategy and Hardware and Software Solutions can deliver. Oracle supports Communications Service Providers today and delivers platforms and flexibility primed for the future. Oracle will have a two story Pavilion, along with an Oracle Java and Embedded Solutions Center - App Planet. The Exhibition times are Monday, 14th February 09.00 - 19.00 Tuesday, 15th February 09.00 - 19.00 Wednesday, 16th February 09.00 - 19.00 Thursday, 17th February 09.00 - 16.00 Have questions? Meet with Oracle Sales representatives at the Oracle Café. Open every day from 9am to 17:00pm. http://eventreg.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=109912&src=6973382&src=6973382&Act=4 Feb 14-18, 2011 - San Francisco, CA RSA Conference As the world's most complete, open, integrated business software and hardware systems provider, Oracle can uniquely safeguard your information throughout its entire lifecycle. Learn more by attending these sessions: Cloud Computing: A Brave New World for Security and Privacy (CLD-201) Wednesday, February 16 at 8:30 a.m. Databases Under Attack - Securing Heterogeneous Database Infrastructures (DAS-301) Thursday, February 17, 2011 at 8:30 a.m. Seven Steps to Protecting Databases (DAS-402) Friday, February 18 at 10:10 a.m. RSA Conference Attendees will also have the opportunity to meet with Oracle Security Solution experts, see live product demos and more by visiting booth # 1559. Hours: Monday, February 14, 6:00 p.m. - 8:00 p.m., Tuesday, February 15, 11:00 a.m. - 6:00 p.m. and 4:30 p.m. - 6:00p.m., Wednesday, February 16, 11:00 a.m. - 6:00 p.m., and Thursday, February 17, 11:00 a.m. - 3:00 p.m. http://eventreg.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=127657&src=6967733&src=6967733&Act=12 Feb 21-25, 2011 - Various Locations IOUG Presents - A Day of Real World Performance with Tom Kyte, Andrew Holdsworth and Graham Wood These Oracle experts will debate, discuss and delineate the best practices for designing hardware architectures, deploying Oracle databases, and developing applications that deliver the fastest possible performance for your business.Topics are covered in a conversational format - with all three chiming in where appropriate. Each presenter has their own screen projector to demonstrate their individual points to the participants. Customers will have the opportunity to get their specific performance/tuning questions answered and learn how to balance all the different environmental requirements for their applications to improve performance. Register today for the following dates and locations • February 21 in San Diego, CA • February 22 in Los Angeles, CA • February 23 in Seattle, WA • February 25 in Phoenix, AZ http://www.ioug.org/tabid/194/Default.aspx Feb 8-24 - Various Oracle Enterprise Cloud Summit This series of full-day events with cloud experts, sharing real-world best practices, reference architectures and more continues during the month of February. Attend the Oracle Enterprise Cloud Summit to learn how to: • Build a state-of-the-art cloud architecture • Leverage your existing IT investments • Optimize your IT management processes Whether you are considering a move to cloud computing or have already adopted a cloud model, this event offers you the insights you need to take full advantage of cloud computing. Check below to see if the event is coming to a city near you. http://www.oracle.com/us/corporate/events/cloud-events-214342.html

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  • How Estimates Became Quotes

    - by Lee Brandt
    It’s our fault. Well, not completely, but we haven’t helped the situation any. All of what follows comes from my own experiences which, from talking to lots of other developers about it, seems to be pretty much par for the course. Where We Started When we first started estimating, we estimated pretty clearly. We would try to imagine something we’d done that was similar to the project being estimated and we’d toss it about in our heads a bit and see how much bigger or smaller we thought this new thing was, and add or subtract accordingly. We wouldn’t spend too much time on it, because we wanted to get to writing the software. Eventually, we’d come across some huge problem that there was now way we could’ve known about ahead of time. Either we didn’t see this thing or, we didn’t realize that this particular version of a problem would be so… problematic. We usually call this “not knowing what we don’t know”. It’s unavoidable. We just can’t know. Until we wade in and start putting some code together, there are just some things we won’t know… and some things we don’t even know that we don’t know. Y’know? So what happens? We go over budget. Project managers scream and dance the dance of the stressed-out project manager, and there is nothing we can do (or could’ve done) about it. We didn’t know. We thought about it for a bit and we didn’t see this herculean task sitting in the middle of our nice quiet project, and it has bitten us in the rear end. We now know how to handle this in the future, though. We will take some more time to pick around the requirements and discover all those things we don’t know. We’ll do some prototyping, we’ll read some blogs about similar projects, we’ll really grill the customer with questions during the requirements gathering phase. We’ll keeping asking “what else?” until the shove us down the stairs. We’ll take our time and uncover it all. We Learned, But Good The next time comes, and you know what happens? We do it. We grill the customer for weeks and prototype and read and research and we estimate everything down to the last button on the last form. Know what that gets us? It gets us three months of wasted time, and our estimate will still be off. Possibly off by a factor of four. WTF, mate? No way we could be surprised by something! We uncovered every particle. We turned every stone. How is it we still came across unknowns? Because we STILL didn’t know what we didn’t know. How could we? We didn’t know to ask. The worst part is, we’ve now convinced the product that this is NOT an estimate. It is a solid number based on massive research and an endless number of questions that they answered. There is absolutely now way you don’t know everything there is to know about this project now. No way there is anything you haven’t uncovered. And their faith in that “Esti-Quote” goes through the roof. When the project goes over this time, they might even begin to question whether or not you know what you’re doing. Who could blame them? You drilled them for weeks about every little thing, and when they complained about all the questions, you told them you wanted to uncover everything so there would be no surprises. SO we set them up to faile Guess, Then Plan We had a chance. At the beginning we could have just said, “That’s just a gut-feeling estimate, based on my past experience with similar projects. There could still be surprises.” If we spend SOME time doing SOME discovery and then bounce that against our own past experiences, we can come up with a fairly healthy estimate. We can then help the product owner understand that an estimate is a guess. Sure, it’s an educated guess, but it is still a guess. If we get it right it will be almost completely luck. Then, we help them to plan the development by taking that guess (yes, they still need the guess for planning purposes) and start measuring early and often to see if we still think we are right. We should adjust the estimate and alert the product owner as soon as we see problems (bad news does not age well) and we should be able to see any problems immediately if we are constantly measuring our pace. In lean software, we start with that guess and begin measuring cycle times immediately. Then we can make projections based on those cycle times and compare them to our estimate. This constant feedback is the best way to ensure that there are no surprises at the END of the project. There sill still be surprises, but we’ll see them sooner and have a better understanding of how they will affect our overall timeline. What do you think?

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  • Customer Engagement: Are Your Customers Engaged With Your Brands?

    - by Michael Snow
    Engaging Customers is Critical for Business Growth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before.  We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last decade and a half we’ve watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way across a variety of channels including web, mobile and social channels or even offline venues such as in-store or via a call center. And as a result, we see that delivery on these expectations and successfully engaging your customers is a great challenge today. Customers expect a personal, engaging and consistent online customer experience. Today’s consumer expects to engage with your brand and the community surrounding it in an interactive and social way. Customers have come to expect a lot for the online customer experience.  ·        They expect it to be personal: o   Accessible:  - Regardless of my device  Via my existing online identities  o   Relevant:  Content that interests me  o   Customized:  To be able to tailor my online experience  ·        They expect it to be engaging: o   Social:  So I can share content with my social networks  o   Intuitive:  To easily find what I need   o   Interactive:  So I can interact with online communities And they expect it to be consistent across the online experience – so you better have your brand and information ducks in a row. These expectations are not only limited to your customers by any means. Your employees (and partners) are also expecting to be empowered with engagement tools across their internal and external communications and interactions with customers, partners and other employees. We had a great conversation with Ted Schadler from Forrester Research entitled: "Mobile is the New Face of Engagement" that is now available On-Demand. Take a look at all the webcasts available to watch from our Social Business Thought Leader Series. Social capabilities have become so pervasive and changed customers’ expectations for their online experiences. The days of one-direction communication with customers are at an end. Today’s customers expect to engage in a dialogue with your brand and the community surrounding it in an interactive and social way. You have at a very short window of opportunity to engage a customer before they go to another site in their pursuit of information, product, or services. In fact, customers who engage with brands via social media tend to spend more that customers who don’t, between 20% and 40% more.  And your customers are also increasingly influenced by their social networks too – 40% of consumers say they factor in Facebook recommendations when making purchasing decisions.  This means a few different things for today’s businesses. Incorporating forms of social interaction such as commenting or reviews as well as tightly integrating your online experience with your customers’ social networking experiences into the online customer experience are crucial for maintaining the eyeballs on your desired pages. --- Notes/Sources: 93% - Cone Finds that Americans Expect Companies to Have a Presence in Social Media - http://www.coneinc.com/content1182 40% of consumers factor in Facebook recommendations when making decisions about purchasing (Increasing Campaign Effectiveness with Social Media, Syncapse, March 2011) 20%-40% - Customers who engage with a company via social media spend this percentage more with that company than other customers (Source: Bain & Company Report – Putting Social Media to Work)

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • ArchBeat Link-o-Rama for 2012-06-29

    - by Bob Rhubart
    Backward-compatible vs. forward-compatible: a tale of two clouds | William Vambenepe "There is the Cloud that provides value by requiring as few changes as possible. And there is the Cloud that provides value by raising the abstraction and operation level," says William Vambenepe. "The backward-compatible Cloud versus the forward-compatible Cloud." Vambenepe was a panelist on the recent ArchBeat podcast Public, Private, and Hybrid Clouds. Andrejus Baranovskis's Blog: ADF 11g PS5 Application with Customized BPM Worklist Task Flow (MDS Seeded Customization) Oracle ACE Director Andrejus Baranovskis investigates "how you can customize a standard BPM Task Flow through MDS Seeded customization." Oracle OpenWorld 2012 Music Festival If, after a day spent in sessions at Oracle Openworld, you want nothing more than to head back to your hotel for a quiet evening spent responding to email, please ignore the rest of this message. Because every night from Sept 30 to Oct 4 the streets of San Francisco will pulsate with music from a vast array of bands representing more musical styles than a single human brain an comprehend. It's the first ever Oracle Music Festival, baby, 7:00pm to 1:00am every night. Are those emails that important...? Resource Kit: Oracle Exadata - includes demos, videos, product datasheets, and technical white papers. This free resource kit includes several customer case study videos, two 3D product demos, several product datasheets, and three technical architecture white papers. Registration is required for the who don't already have a free Oracle.com membership account. Some execs contemplate making 'Bring Your Own Device' mandatory | ZDNet "Companies and agencies are recognizing that individual employees are doing a better job of handling and managing their devices than their harried and overworked IT departments – who need to focus on bigger priorities, such as analytics and cloud," says ZDNet SOA blogger Joe McKendrick. Podcast Show Notes: Public, Private, and Hybrid Clouds All three parts of this discussion are now available. Featuring a panel of leading Oracle cloud computing experts, including Dr. James Baty, Mark T. Nelson, Ajay Srivastava, and William Vambenepe, the discussion covers an overview of the various flavors of cloud computing, the importance of standards, Why cloud computing is a paradigm shift—and why it isn't, and advice on what architects need to know to take advantage of the cloud. And for those who prefer reading to listening, a complete transcript is also available. Amazon AMIs and Oracle VM templates (Cloud Migrations) Cloud migration expert Tom Laszewski shares an objective comparison of these two resources. IOUC : Blogs : Read the latest news on the global user group community - June 2012! The June 2012 edition of "Are You a Member Yet?"—the quarterly newsletter about Oracle user group communities around the world. Webcast: Introducing Identity Management 11g R2 - July 19 Date: Thursday, July 19, 2012 Time: 10am PT / 1pm ET Please join Oracle and customer executives for the launch of Oracle Identity Management 11g R2, the breakthrough technology that dramatically expands the reach of identity management to cloud and mobile environments. Thought for the Day "The most important single aspect of software development is to be clear about what you are trying to build." — Bjarne Stroustrup Source: SoftwareQuotes.com

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  • Project of Projects with team Foundation Server 2010

    - by Martin Hinshelwood
    It is pretty much accepted that you should use Areas instead of having many small Team Projects when you are using Team Foundation Server 2010. I have implemented this scenario many times and this is the current iteration of layout and considerations. If like me you work with many customers you will find that you get into a grove for how to set these things up to make them as easily understandable for everyone, while giving the best functionality. The trick is in making it as intuitive as possible for both you and the developers that need to work with it. There are five main places where you need to have the Product or Project name in prominence of any other value. Area Iteration Source Code Work Item Queries Build Once you decide how you are doing this in each of these places you need to keep to it religiously. Evan if you have one source code file to keep, make sure it is in the right place. This makes your developers and others working with the format familiar with where everything should go, as well as building up mussel memory. This prevents the neat system degenerating into a nasty mess. Areas Areas are traditionally used to separate out parts of your product / project so that you can see how much effort has gone into each. Figure: The top level areas are for reporting and work item separation There are massive advantages of using this method. You can: move work from one project to another rename a project / product It is far more likely that a project or product gets renamed than a department. Tip: If you have many projects, over 100, you should consider categorising them here, but make sure that the actual project name always sits at the same level so you know which is which. Figure: Always keep things that are the same at the same level Note: You may use these categories only at the Area/Iteration level to make it easier to select on drop down lists. You may not want to use them everywhere. On the other hand, for consistency it would be better to. Iterations Iterations are usually used to some sort of time based consideration. Here I am splitting into Iterations with periodic releases. Figure: Each product needs to be able to have its own cadence The ability to have each project run at its own pace and to enable them to have their own release schedule is often of paramount importance and you don’t want to fix your 100+ projects to all be released on the same date. Source Code Having a good structure for your source even if you are not branching or having multiple products under the same structure is always a good idea. Figure: Separate out your products source You need to think about both your branches as well as the structure of your source. All your code should be under “Source” and everything you need to build your solution including Build Scripts and 3rd party tools should be under your “Main” (branch) folder. This should them be branched by “Quality”, “Release” or both to get the most out of your branching structure. The important thing is to make sure you branch (or be able to branch) everything you need to build, test and deploy your application to an environment. That environment may be development, test or even production, but I can’t stress the importance of having everything your need. Note: You usually will not be able to install custom software on your build server. Store any *.dll’s or *.exe’s that you need under the “Tools\Tool1” folder. Note: Consult the Branching Guidance for Team Foundation Server 2010 for more on branching Figure: Adding category may be a necessary evil Even if you have to have a couple of categories called “Default”, it is better than not knowing the difference between a folder, Product and Branch. Work Item Queries Queries are used to load lists of Work Items out of TFS so you can see what work you have. This means that you want to also separate queries out by Product / project to make it easier to Figure: Again you have the same first level structure Having Folders also in Work Item Tracking we do the same thing. We put all the queries under a folder named for the Product / Project and change each query to have “AreaPath=[TeamProject]\[ProductX]” in the query instead of the standard “Project=@Project”. Tip: Don’t have a folder with new queries for each iteration. Instead have a single “Current” folder that has queries that point to the current iteration. Just change the queries as you move from one iteration to another. Tip: You can ctrl+drag the “Product1” folder to create your “Product2” folder. Builds You may have many builds both for individual products but also for different quality's. This can be further complicated by having some builds that action “Gated Check-In” and others that are specifically for “Release”, “Test” or another purpose. Figure: There are no folders, yet, for the builds so you need a good naming convention Its a pity that there are no folders under builds, some way to categorise would be nice. In lue of that at the moment you can use a functional naming convention that at least allows you to find what you want. Conclusion It is really easy to both achieve and to stick to this format if you take the time to do it. Unless you have 1000+ builds or 100+ Products you are unlikely run into any issues. Even then there are things you can do to mitigate the issues and I have describes some of them above. Let me know if you can think of any other things to make this easier.

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  • Specs, Form and Function – What am I Missing?

    - by Barry Shulam
    0 0 1 628 3586 08041 29 8 4206 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Friday October 26th the Microsoft Surface RT arrived at the office.  I was summoned to my boss’s office for the grand unpacking.  If I had planned ahead I could have used my iPhone 4 to film the event and post it on YouTube however the desire to hold the device and turn it ON was more inviting than becoming a proxy reviewer for Engadget’s website.  1980 was the first time we had a personal computer in our house.  It was a  Kaypro computer. It weighed 29 pounds more than any persons lap could hold.  Then the term “portable computer” meant you could remove it from the building and take it else where.  Today I am typing on this entry on a Macbook Air which weighs 2.38 pounds. This morning Amazons front page main title is: “Much More for Much Less” I was born at the right time to start with the CPM operating system on the Kaypro thru the DOS, Windows, Linux, Mac OSX and mobile phone operating systems and languages.  If you are not aware Technology is moving at a rapid pace.  The New iPad (those who are keeping score – iPad4) is replacing a 7 month old machine the New iPad (iPad 3) I have used and owned many technology devices in my life.  The main point that most of the reader who are in the USA overlook is the fact that we are in the USA.  The devices we purchase have a great digital garden to support them.  The Kaypro computer had a 7-inch screen.  It was a TV tube with two colors – Black and Green.  You could see the 80-column screen flicker with characters – have you every played Pac-Man emulated on the screen with the ABC characters. Traveling across the world you will find that not all apps on your device will function as they did back home because they are not offered outside of your country of origin. I think the main question a buyer of technology should be asking is Function.  The greatest Specs with out function limit you.  The most beautiful form with out function is the same as a crystal vase on your shelf – not a good cereal bowl in the morning. Microsoft Surface RT, Amazon Kindle Fire and Apple iPad all great devices in their respective customers hands. My advice for those looking to purchase on this year:  If the device is your only technology device you buy what you WANT and LIKE. Consider this parallel universe if its not your only device?  Ever go shopping for clothing, shoes, and accessories with your wife, girlfriend, sister or mother?  If you listen carefully you will hear the little voices coming out of there heads saying:  “This goes well with that and I can use it also with that outfit” ”Do you think this clashes with that?”  “Ohh I love how that combination looks on you”.  Portable devices such as tablets and computers can offer a whole lot more when they are combined with the digital echo system you have at home and the manufacturer offers online. Pros of each Device: Microsoft Surface RT: There is a new functionality named SmartGlass which will let you share the content off your tablet to your XBOX 360.  Microsoft office is loaded on the tablet.  You can have more than one user profile on the tablet if you share it with others.   Amazon Kindle or Kindle HD: If you are an Amazon consumer with an annual Amazon Prime service you can consume videos and read books off the Amazon site.  Its the cheapest device.  Its a step up from the kindle reader in many ways.   Apple Ipad or Ipad mini: Over 270 Thousand applications.  Airplay permits you the ability to share to your TV screen. If you are a cord cutter (a person who gets their entertainment content over the web or air vs Cable Providers) the Airplay or Smart glass are a huge bonus.  iPad mini or not: The mini will fit in a purse where the larger one will not.  Its lighter which makes it nice to hold for prolonged periods.  It has an option for LTE wireless which non of the other sub 9 inch tables offer.  The screen is non retina which means the applications are smaller.  Speaking with individuals who are above 50 in age that wear glasses they retina does not make a difference for them however they prefer the larger iPad over the new mini.   Happy Shopping this Channuka Season.   The Kosher Coder.   Follow me on twitter @KosherCoder

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  • OPN Exchange General Sessions –Fowler, Kurian & More!

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} With so much excitement about to take place at OPN Exchange @ OpenWorld, it’s hard to decide what to attend, where to go, who to meet and what to eat! Let us help you decide by first asking a question… How often do you get to choose between seven key Oracle Executives as they address the five biggest topics facing the industry today? After the Partner Keynote with Judson Althoff, join us for the OPN Exchange General Sessions: DATE: Sunday September 30th TIME: 3:30-4:30 pm LOCATION: Moscone South, Esplanade Level John Fowler & Tom LaRocca (Technology for Partners: Room 306): Learn how to grow your top and bottom line by selling Oracle on Oracle. Chris Leone (Applications for Partners: Room 303): Catch the partner-only value prop, selling secrets and competitive compares to win with the Fusions Applications product family. Angelo Pruscino & Sohan DeMel (Engineered Systems for Partners: Room 301): Get the secrets to selling and implementing Oracle’s transformational Engineered Systems products. You won’t want to miss the Oracle Database Appliance Unplugged demonstration! Sonny Singh (Industry Solutions: Room 302): Develop profitable practices answering the challenges faced by companies operating in discrete industries and the opportunity represented by Machine2Machine Java. Thomas Kurian (Cloud for Partnesr: Room 304): Today it is all about the Cloud. Oracle offers both traditional cloud infrastructure solutions, as well cloud platform and software services. Attend this session to learn more about Oracle’s Platform, Application, and Social cloud services. Put on your thinking caps because these speakers are ready to blow your mind with five tracks of exclusive content catered to you, our partners. Boom! The OPN Communication Team Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • 7-Eleven Improves the Digital Guest Experience With 10-Minute Application Provisioning

    - by MichaelM-Oracle
    By Vishal Mehra - Director, Cloud Computing, Oracle Consulting Making the Cloud Journey Matter There’s much more to cloud computing than cutting costs and closing data centers. In fact, cloud computing is fast becoming the engine for innovation and productivity in the digital age. Oracle Consulting Services contributes to our customers’ cloud journey by accelerating application provisioning and rapidly deploying enterprise solutions. By blending flexibility with standardization, our Middleware as a Service (MWaaS) offering is ensuring the success of many cloud initiatives. 10-Minute Application Provisioning Times at 7-Eleven As a case in point, 7-Eleven recently highlighted the scope, scale, and results of a cloud-powered environment. The world’s largest convenience store chain is rolling out a Digital Guest Experience (DGE) program across 8,500 stores in the U.S. and Canada. Everyday, 7-Eleven connects with tens of millions of customers through point-of-sale terminals, web sites, and mobile apps. Promoting customer loyalty, targeting promotions, downloading digital coupons, and accepting digital payments are all part of the roadmap for a comprehensive and rewarding customer experience. And what about the time required for deploying successive versions of this mission-critical solution? Ron Clanton, 7-Eleven's DGE Program Manager, Information Technology reported at Oracle Open World, " We are now able to provision new environments in less than 10 minutes. This includes the complete SOA Suite on Exalogic, and Enterprise Manager managing both the SOA Suite, Exalogic, and our Exadata databases ." OCS understands the complex nature of innovative solutions and has processes and expertise to help clients like 7-Eleven rapidly develop technology that enhances the customer experience with little more than the click of a button. OCS understood that the 7-Eleven roadmap required careful planning, agile development, and a cloud-capable environment to move fast and perform at enterprise scale. Business Agility Today’s business-savvy technology leaders face competing priorities as they confront the digital disruptions of the mobile revolution and next-generation enterprise applications. To support an innovation agenda, IT is required to balance competing priorities between development and operations groups. Standardization and consolidation of computing resources are the keys to success. With our operational and technical expertise promoting business agility, Oracle Consulting's deep Middleware as a Service experience can make a significant difference to our clients by empowering enterprise IT organizations with the computing environment they seek to keep up with the pace of change that digitally driven business units expect. Depending on the needs of the organization, this environment runs within a private, public, or hybrid cloud infrastructure. Through on-demand access to a shared pool of configurable computing resources, IT delivers the standard tools and methods for developing, integrating, deploying, and scaling next-generation applications. Gold profiles of predefined configurations eliminate the version mismatches among databases, application servers, and SOA suite components, delivered both by Oracle and other enterprise ISVs. These computing resources are well defined in business terms, enabling users to select what they need from a service catalog. Striking the Balance between Development and Operations As a result, development groups have the flexibility to choose among a menu of available services with descriptions of standard business functions, service level guarantees, and costs. Faced with the consumerization of enterprise IT, they can deliver the innovative customer experiences that seamlessly integrate with underlying enterprise applications and services. This cloud-powered development and testing environment accelerates release cycles to ensure agile development and rapid deployments. At the same time, the operations group is relying on certified stacks and frameworks, tuned to predefined environments and patterns. Operators can maintain a high level of security, and continue best practices for applications/systems monitoring and management. Moreover, faced with the challenges of delivering on service level agreements (SLAs) with the business units, operators can ensure performance, scalability, and reliability of the infrastructure. The elasticity of a cloud-computing environment – the ability to rapidly add virtual machines and storage in response to computing demands -- makes a difference for hardware utilization and efficiency. Contending with Continuous Change What does it take to succeed on the promise of the cloud? As the engine for innovation and productivity in the digital age, IT must face not only the technical transformations but also the organizational challenges of the cloud. Standardizing key technologies, resources, and services through cloud computing is only one part of the cloud journey. Managing relationships among multiple department and projects over time – developing the management, governance, and monitoring capabilities within IT – is an often unmentioned but all too important second part. In fact, IT must have the organizational agility to contend with continuous change. This is where a skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. With a lifecycle services approach to delivering innovative business solutions, Oracle Consulting Services has expertise and a portfolio of services to help enterprise customers succeed on their cloud journeys as well as other converging mega trends .

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  • getfacl command and Linux file permissions - getting 403 error when accessing Wordpress

    - by tommytwoeyes
    I'm configuring Wordpress for a friend, and I just screwed up the Wordpress directory permissions (I suspect) using setfacl. Webfaction doesn't allow sudo or allow me to change the directory group ownership using chown. Now it appears that something I did is causing the entire application to give me 403 errors when I try to access it. The current directory listing looks like this (I set the whole thing to 777 temporarily to try to recover access to it): drwxrwsr-x+ 6 myusername myusername 4096 Mar 2 07:07 ./ drwxr-xr-x 3 root root 4096 Feb 25 19:48 ../ -rwxrwxr-x+ 1 myusername myusername 286 Mar 2 06:33 gzip.php -rwxrwxr-x+ 1 myusername myusername 4831 Mar 4 20:02 .htaccess -rwxrwxr-x+ 1 myusername myusername 397 Feb 25 19:49 index.php -rw-rw-r--+ 1 myusername myusername 15606 Feb 25 19:49 license.txt -rw-rw-r--+ 1 myusername myusername 9200 Feb 25 19:49 readme.html drwxrwsr-x+ 6 myusername myusername 4096 Feb 25 19:49 .svn/ -rwxrwxr-x+ 1 myusername myusername 4337 Feb 25 19:49 wp-activate.php drwxr-xr-x+ 10 myusername myusername 4096 Mar 4 20:03 wp-admin/ -rwxrwxr-x+ 1 myusername myusername 40283 Feb 25 19:49 wp-app.php -rwxrwxr-x+ 1 myusername myusername 226 Feb 25 19:49 wp-atom.php -rwxrwxr-x+ 1 myusername myusername 274 Feb 25 19:49 wp-blog-header.php -rwxrwxr-x+ 1 myusername myusername 3931 Feb 25 19:49 wp-comments-post.php -rwxrwxr-x+ 1 myusername myusername 244 Feb 25 19:49 wp-commentsrss2.php -rwxrwxr-x+ 1 myusername myusername 3485 Feb 25 20:15 wp-config.php drwxr-xr-x+ 6 myusername myusername 4096 Feb 26 08:52 wp-content/ -rwxrwxr-x+ 1 myusername myusername 1255 Feb 25 19:49 wp-cron.php -rwxrwxr-x+ 1 myusername myusername 246 Feb 25 19:49 wp-feed.php drwxrwxr-x+ 9 myusername myusername 4096 Feb 25 19:49 wp-includes/ -rwxrwxr-x+ 1 myusername myusername 1997 Feb 25 19:49 wp-links-opml.php -rwxrwxr-x+ 1 myusername myusername 2453 Feb 25 19:49 wp-load.php -rwxrwxr-x+ 1 myusername myusername 27787 Feb 25 19:49 wp-login.php -rwxrwxr-x+ 1 myusername myusername 7774 Feb 25 19:49 wp-mail.php -rwxrwxr-x+ 1 myusername myusername 494 Feb 25 19:49 wp-pass.php -rwxrwxr-x+ 1 myusername myusername 224 Feb 25 19:49 wp-rdf.php -rwxrwxr-x+ 1 myusername myusername 334 Feb 25 19:49 wp-register.php -rwxrwxr-x+ 1 myusername myusername 226 Feb 25 19:49 wp-rss2.php -rwxrwxr-x+ 1 myusername myusername 224 Feb 25 19:49 wp-rss.php -rwxrwxr-x+ 1 myusername myusername 9655 Feb 25 19:49 wp-settings.php -rwxrwxr-x+ 1 myusername myusername 18644 Feb 25 19:49 wp-signup.php -rwxrwxr-x+ 1 myusername myusername 3702 Feb 25 19:49 wp-trackback.php -rwxrwxr-x+ 1 myusername myusername 3210 Feb 25 19:49 xmlrpc.php The getfacl output looks like this: # file: . # owner: myusername # group: myusername user::rwx group::r-x group:apache:rw- mask::rwx other::r-x I simply wanted to change the ownership to myusername:apache and the file permissions to 755. I have no idea how to fix the permissions now. Any help would be really appreciated! Thanks, Tom

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  • Computer freezes +/- 30 seconds, suspicion on SSD

    - by Robert vE
    My computer freezes for about 30 seconds, this happens occasionally. When it happens I can still move the mouse, sometimes even alternate between tabs in google chrome. If I try to open windows explorer nothing happens. Also chrome rapports "waiting for cache". It also happens in starcraft II, during which the sounds loops. I have made a Trace as this topic describes: How do I troubleshoot a Windows 7 freeze or slowness? Trace: https://docs.google.com/open?id=0B_VkKdh535p6NklhSDdBLURUMnc I have looked at it, but I couldn't figure it out. My system specs are: AMD Athlon X4 651 Asus Ati HD6670 ADATA SSD sp900 Asus f1a55 mainboard 4 GB crucial 1333 ram 500 watt atx ps I'm running Windows 7, fully updated. Any help is much appreciated. Update: I tried something before your reply that may have helped the problem. I don't know for sure if it has, it's too soon to tell. A bit of history first. I had problems installing win7 on my ssd from the start. In IDE mode it worked, but I had the same problems as above. AHCI was a total fail, with it on before install as well as turning it on after install (including tweaking register). I didn't bother installing the AMD chipset/AHCI as it was reported to have no TRIM function and thus make problems worse. Eventually I did install the AMD SMbus driver as the stability issues were driving me crazy. It worked, no more issues, until I installed some extra drivers and software. Audio/LAN/ASUS suite, I don’t see the relation, but somehow it screwed up my system again. As a last effort I posted here on this site. After which the thought occurred to me turn on AHCI again as by now I had all necessary drivers installed anyway. (plus all windows updates downloaded/installed in the meantime) I did and stability didn’t seem great the first few reboots, but eventually everything seemed to work great. I tried to play starcraft II – an almost guaranteed freeze before – and I had no problems. I’m basically crossing my fingers and hope the problem is gone for good. I still think it has something to do with my SSD. In my research into the problem I noticed a lot of these issues with sandforce 2281 firmware, the exact same firmware I have. People reported the same problem that I had, freezes. Additionally they reported that during a freeze the hdd light stayed on, I noticed after I read this that this happened with my computer as well. None of this is conclusive evidence that my SSD is really to fault, but it is suspicious. And why turning on AHCI would fix it I don’t know. Thank you Tom for taking a look, if the problem returns I will certainly do what you advised.

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  • Program crash on deque from queue

    - by SwedishGit
    My first question asked here, so please excuse if I fail to include something... I'm working on a homework project, which basically consists of creating a "Jukebox" (importing/exporting albums from txt files, creating and "playing" a playlist, etc.). I've become stuck on one point: When "playing" the playlist, which consists of a self-made Queue, a copy of it is made from which songs are dequeued and printed out with a time delay. This appears to run fine on the first run through the program, but if the "play" option is chosen again (with the same playlist, created from a different menu option), it crashes before managing to print the first song. It also crashes if creating a new playlist, but then it manages to print some songs (seem to depend on the number of songs in the first/new playlists...) before crashing. With printouts I've been able to track the crashing down to being on the "item = n-data" call in the deque function... but can't get my head around why this would crash. Below is the code I think should be relevant... let me know if there are other parts that would help if I include. Edit: The Debug Error shown on crash is: R6010 abort() has been called The method to play from the playlist: void Jukebox::playList() { if(songList.getNodes() > 0) { Queue tmpList(songList); Song tmpSong; while(tmpList.deque(tmpSong)) { clock_t temp; temp = clock () + 2 * CLOCKS_PER_SEC ; while (clock() < temp) {} } } else cout << "There are no songs in the playlist!" << endl; } Queue: // Queue.h - Projekt-uppgift // Håkan Sjölin 2014-05-31 //----------------------------------------------------------------------------- #ifndef queue_h #define queue_h #include "Song.h" using namespace std; typedef Song Item; class Node; class Queue { private: Node *first; Node *last; int nodes; public: Queue():first(nullptr),last(nullptr),nodes(0){}; ~Queue(); void enque(Item item); bool deque(Item &item); int getNodes() const { return nodes; } void empty(); }; #endif // Queue.cpp - Projekt-uppgift // Håkan Sjölin 2014-05-31 //----------------------------------------------------------------------------- #include "queue.h" using namespace std; class Node { public: Node *next; Item data; Node (Node *n, Item newData) : next(n), data(newData) {} }; //------------------------------------------------------------------------------ // Funktionsdefinitioner för klassen Queue //------------------------------------------------------------------------------ //------------------------------------------------------------------------------ // Destruktor //------------------------------------------------------------------------------ Queue::~Queue() { while(first!=0) { Node *tmp = first; first = first->next; delete tmp; } } //------------------------------------------------------------------------------ // Lägg till data sist i kön //------------------------------------------------------------------------------ void Queue::enque(Item item) { Node *pNew = new Node(0,item); if(getNodes() < 1) first = pNew; else last->next = pNew; last = pNew; nodes++; } //------------------------------------------------------------------------------ // Ta bort data först i kön //------------------------------------------------------------------------------ bool Queue::deque(Item &item) { if(getNodes() < 1) return false; //cout << "deque: test2" << endl; Node *n = first; //cout << "deque: test3" << endl; //cout << "item = " << item << endl; //cout << "first = " << first << endl; //cout << "n->data = " << n->data << endl; item = n->data; //cout << "deque: test4" << endl; first = first->next; //delete n; nodes--; if(getNodes() < 1) // Kön BLEV tom last = nullptr; return true; } //------------------------------------------------------------------------------ // Töm kön //------------------------------------------------------------------------------ void Queue::empty() { while (getNodes() > 0) { Item item; deque(item); } } //------------------------------------------------------------------------------ Song: // Song.h - Projekt-uppgift // Håkan Sjölin 2014-05-15 //----------------------------------------------------------------------------- #ifndef song_h #define song_h #include "Time.h" #include <string> #include <iostream> using namespace std; class Song { private: string title; string artist; Time length; public: Song(); Song(string pTitle, string pArtist, Time pLength); // Setfunktioner void setTitle(string pTitle); void setArtist(string pArtist); void setLength(Time pLength); // Getfunktioner string getTitle() const { return title;} string getArtist() const { return artist;} Time getLength() const { return length;} }; ostream &operator<<(ostream &os, const Song &song); istream &operator>>(istream &is, Song &song); #endif // Song.cpp - Projekt-uppgift // Håkan Sjölin 2014-05-15 //----------------------------------------------------------------------------- #include "Song.h" #include "Constants.h" #include <iostream> //------------------------------------------------------------------------------ // Definiering av Songs medlemsfunktioner //------------------------------------------------------------------------------ // Fövald konstruktor //------------------------------------------------------------------------------ Song::Song() { } //------------------------------------------------------------------------------ // Initieringskonstruktor //------------------------------------------------------------------------------ Song::Song(string pTitle, string pArtist, Time pLength) { title = pTitle; artist = pArtist; length = pLength; } //------------------------------------------------------------------------------ // Setfunktioner //------------------------------------------------------------------------------ //------------------------------------------------------------------------------ // setTitle // Ange titel //------------------------------------------------------------------------------ void Song::setTitle(string pTitle) { title = pTitle; } //------------------------------------------------------------------------------ // setArtist // Ange artist //------------------------------------------------------------------------------ void Song::setArtist(string pArtist) { artist = pArtist; } //------------------------------------------------------------------------------ // setTitle // Ange titel //------------------------------------------------------------------------------ void Song::setLength(Time pLength) { length = pLength; } //--------------------------------------------------------------------------- // Överlagring av utskriftsoperatorn //--------------------------------------------------------------------------- ostream &operator<<(ostream &os, const Song &song) { os << song.getTitle() << DELIM << song.getArtist() << DELIM << song.getLength(); return os; } //--------------------------------------------------------------------------- // Överlagring av inmatningsoperatorn //--------------------------------------------------------------------------- istream &operator>>(istream &is, Song &song) { string tmpString; Time tmpLength; getline(is, tmpString, DELIM); song.setTitle(tmpString); getline(is, tmpString, DELIM); song.setArtist(tmpString); is >> tmpLength; is.get(); song.setLength(tmpLength); return is; } //--------------------------------------------------------------------------- Album: // Album.h - Projekt-uppgift // Håkan Sjölin 2014-05-17 //----------------------------------------------------------------------------- #ifndef album_h #define album_h #include "Song.h" #include <string> #include <vector> #include <iostream> using namespace std; class Album { private: string name; vector<Song> songs; public: Album(); Album(string pNameTitle, vector<Song> pSongs); // Setfunktioner void setName(string pName); // Getfunktioner string getName() const { return name;} vector<Song> getSongs() const { return songs;} int getNumberOfSongs() const { return songs.size();} Time getTotalTime() const; void addSong(Song pSong); bool operator<(const Album &album) const; }; ostream &operator<<(ostream &os, const Album &album); istream &operator>>(istream &is, Album &album); #endif // Album.cpp - Projekt-uppgift // Håkan Sjölin 2014-05-17 //----------------------------------------------------------------------------- #include "Album.h" #include "Constants.h" #include <iostream> #include <string> //------------------------------------------------------------------------------ // Definiering av Albums medlemsfunktioner //------------------------------------------------------------------------------ // Fövald konstruktor //------------------------------------------------------------------------------ Album::Album() { } //------------------------------------------------------------------------------ // Initieringskonstruktor //------------------------------------------------------------------------------ Album::Album(string pName, vector<Song> pSongs) { name = pName; songs = pSongs; } //------------------------------------------------------------------------------ // Setfunktioner //------------------------------------------------------------------------------ //------------------------------------------------------------------------------ // setName // Ange namn //------------------------------------------------------------------------------ void Album::setName(string pName) { name = pName; } //------------------------------------------------------------------------------ // addSong // Lägg till song //------------------------------------------------------------------------------ void Album::addSong(Song pSong) { songs.push_back(pSong); } //------------------------------------------------------------------------------ // getTotalTime // Returnera total speltid //------------------------------------------------------------------------------ Time Album::getTotalTime() const { Time tTime(0,0,0); for(Song s : songs) { tTime = tTime + s.getLength(); } return tTime; } //--------------------------------------------------------------------------- // Mindre än //--------------------------------------------------------------------------- bool Album::operator<(const Album &album) const { return getTotalTime() < album.getTotalTime(); } //--------------------------------------------------------------------------- // Överlagring av utskriftsoperatorn //--------------------------------------------------------------------------- ostream &operator<<(ostream &os, const Album &album) { os << album.getName() << endl; os << album.getNumberOfSongs() << endl; for (size_t i = 0; i < album.getSongs().size(); i++) os << album.getSongs().at(i) << endl; return os; } //--------------------------------------------------------------------------- // Överlagring av inmatningsoperatorn //--------------------------------------------------------------------------- istream &operator>>(istream &is, Album &album) { string tmpString; int tmpNumberOfSongs; Song tmpSong; getline(is, tmpString); album.setName(tmpString); is >> tmpNumberOfSongs; is.get(); for (int i = 0; i < tmpNumberOfSongs; i++) { is >> tmpSong; album.addSong(tmpSong); } return is; } //--------------------------------------------------------------------------- Time: // Time.h - Projekt-uppgift // Håkan Sjölin 2014-05-15 //----------------------------------------------------------------------------- #ifndef time_h #define time_h #include <iostream> using namespace std; class Time { private: int hours; int minutes; int seconds; public: Time(); Time(int pHour, int pMinute, int pSecond); // Setfunktioner void setHour(int pHour); void setMinute(int pMinute); void setSecond(int pSecond); // Getfunktioner int getHour() const { return hours;} int getMinute() const { return minutes;} int getSecond() const { return seconds;} Time operator+(const Time &time) const; bool operator==(const Time &time) const; bool operator<(const Time &time) const; }; ostream &operator<<(ostream &os, const Time &time); istream &operator>>(istream &is, Time &Time); #endif // Time.cpp - Projekt-uppgift // Håkan Sjölin 2014-05-15 //----------------------------------------------------------------------------- #include "Time.h" #include <iostream> //------------------------------------------------------------------------------ // Definiering av Times medlemsfunktioner //------------------------------------------------------------------------------ // Fövald konstruktor //------------------------------------------------------------------------------ Time::Time() { } //------------------------------------------------------------------------------ // Initieringskonstruktor //------------------------------------------------------------------------------ Time::Time(int pHour, int pMinute, int pSecond) { setHour(pHour); setMinute(pMinute); setSecond(pSecond); } //------------------------------------------------------------------------------ // Setfunktioner //------------------------------------------------------------------------------ //------------------------------------------------------------------------------ // setHour // Ange timme //------------------------------------------------------------------------------ void Time::setHour(int pHour) { if(pHour>-1) hours = pHour; else hours = 0; } //------------------------------------------------------------------------------ // setMinute // Ange minut //------------------------------------------------------------------------------ void Time::setMinute(int pMinute) { if(pMinute < 60 && pMinute > -1) { minutes = pMinute; } else minutes = 0; } //------------------------------------------------------------------------------ // setSecond // Ange sekund //------------------------------------------------------------------------------ void Time::setSecond(int pSecond) { if(pSecond < 60 && pSecond > -1) { seconds = pSecond; } else seconds = 0; } //--------------------------------------------------------------------------- // Överlagring av utskriftsoperatorn //--------------------------------------------------------------------------- ostream &operator<<(ostream &os, const Time &time) { os << time.getHour()*3600+time.getMinute()*60+time.getSecond(); return os; } //--------------------------------------------------------------------------- // Överlagring av inmatningsoperatorn //--------------------------------------------------------------------------- istream &operator>>(istream &is, Time &time) { int tmp; is >> tmp; time.setSecond(tmp%60); time.setMinute((tmp/60)%60); time.setHour(tmp/3600); return is; } //--------------------------------------------------------------------------- // Likhet //-------------------------------------------------------------------------- bool Time::operator==(const Time &time) const { return hours == time.getHour() && minutes == time.getMinute() && seconds == time.getSecond(); } //--------------------------------------------------------------------------- // Mindre än //--------------------------------------------------------------------------- bool Time::operator<(const Time &time) const { if(hours == time.getHour()) { if(minutes == time.getMinute()) { return seconds < time.getSecond(); } else { return minutes < time.getMinute(); } } else { return hours < time.getHour(); } } //--------------------------------------------------------------------------- // Addition //--------------------------------------------------------------------------- Time Time::operator+(const Time &time) const { return Time(hours+time.getHour() + (minutes+time.getMinute() + (seconds+time.getSecond())/60)/60, (minutes+time.getMinute() + (seconds+time.getSecond())/60)%60, (seconds+time.getSecond())%60); } //--------------------------------------------------------------------------- Thanks in advance for any help! Edit2: Didn't think of including the more detailed crash info (as it didn't show in the crash pop-up, so to say). Anyway, here it is: Output: 'Jukebox.exe' (Win32): Loaded 'C:\Users\Håkan\Documents\Studier - IT\Objektbaserad programmering i C++\Inlämningsuppgifter\Projekt\Jukebox\Debug\Jukebox.exe'. Symbols loaded. 'Jukebox.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ntdll.dll'. Cannot find or open the PDB file. 'Jukebox.exe' (Win32): Loaded 'C:\Windows\SysWOW64\kernel32.dll'. Cannot find or open the PDB file. 'Jukebox.exe' (Win32): Loaded 'C:\Windows\SysWOW64\KernelBase.dll'. Cannot find or open the PDB file. 'Jukebox.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msvcp110d.dll'. Symbols loaded. 'Jukebox.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msvcr110d.dll'. Symbols loaded. The thread 0xe50 has exited with code 0 (0x0). Unhandled exception at 0x0083630C in Jukebox.exe: 0xC0000005: Access violation reading location 0x0000003C. Call stack: > Jukebox.exe!Song::getLength() Line 27 C++ Jukebox.exe!operator<<(std::basic_ostream<char,std::char_traits<char> > & os, const Song & song) Line 59 C++ Jukebox.exe!Queue::deque(Song & item) Line 55 C++ Jukebox.exe!Jukebox::playList() Line 493 C++ Jukebox.exe!Jukebox::play() Line 385 C++ Jukebox.exe!Jukebox::run() Line 536 C++ Jukebox.exe!main() Line 547 C++ Jukebox.exe!__tmainCRTStartup() Line 536 C Jukebox.exe!mainCRTStartup() Line 377 C kernel32.dll!754d86e3() Unknown [Frames below may be incorrect and/or missing, no symbols loaded for kernel32.dll] ntdll.dll!7748bf39() Unknown ntdll.dll!7748bf0c() Unknown

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  • Event sourcing: Write event before or after updating the model

    - by Magnus
    I'm reasoning about event sourcing and often I arrive at a chicken and egg problem. Would be grateful for some hints on how to reason around this. If I execute all I/O-bound processing async (ie writing to the event log) then how do I handle, or sometimes even detect, failures? I'm using Akka Actors so processing is sequential for each event/message. I do not have any database at this time, instead I would persist all the events in an event log and then keep an aggregated state of all the events in a model stored in memory. Queries are all against this model, you can consider it to be a cache. Example Creating a new user: Validate that the user does not exist in model Persist event to journal Update model (in memory) If step 3 breaks I still have persisted my event so I can replay it at a later date. If step 2 breaks I can handle that as well gracefully. This is fine, but since step 2 is I/O-bound I figured that I should do I/O in a separate actor to free up the first actor for queries: Updating a user while allowing queries (A0 = Front end/GUI actor, A1 = Processor Actor, A2 = IO-actor, E = event bus). (A0-E-A1) Event is published to update user 'U1'. Validate that the user 'U1' exists in model (A1-A2) Persist event to journal (separate actor) (A0-E-A1-A0) Query for user 'U1' profile (A2-A1) Event is now persisted continue to update model (A0-E-A1-A0) Query for user 'U1' profile (now returns fresh data) This is appealing since queries can be processed while I/O-is churning along at it's own pace. But now I can cause myself all kinds of problems where I could have two incompatible commands (delete and then update) be persisted to the event log and crash on me when replayed up at a later date, since I do the validation before persisting the event and then update the model. My aim is to have a simple reasoning around my model (since Actor processes messages sequentially single threaded) but not be waiting for I/O-bound updates when Querying. I get the feeling I'm modeling a database which in itself is might be a problem. If things are unclear please write a comment.

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  • Learning... anything really

    - by WebDevHobo
    I'm particularly interested in Windows PowerShell, but here's a somewhat more general complaint: When asking for help on learning something new, be it a small subject on PHP or understanding a class in Java, what usually happens is that people direct me towards the documentation pages. What I'm looking for is somewhat of a course. A deep explanation of why something works the way it does. I know my basic programming, like Java and C#. I've never seen C or C++, though I have seen a bit of assembler. I know what the Stack and Heap are, how boxing and unboxing works, why you have to deep-copy an array instead of copying the pointer and some other things. Windows PowerShell on the other hand, I know nothing about. And I notice that when reading the small document or some code, I usually forget what it does or why it works. What I am looking for is preferably, a nice tutorial that explains the beginnings, the concepts, and goes to more difficult things at a steady pace. The only thing documentation can do is explain what a function does. That's no good to me since I don't know what I want to do yet. I could read about a thousand functions, and forget about most of them, because I don't need to implement them right after it. Randomly wandering through the documentation doesn't do me any good. So conclude, what is a good tutorial on Windows Powershell? One which explains in clear language what is happening, one which builds on previous things learned. I don't think googling this is a good idea. Doing a Google search on this would turn up numerous tutorials. And experience tells me that you have to look long and hard to find the gem you're looking for. That's why I'm asking here. Because this is the place where you can find more experienced people. Many of the PowerShell guys among you will know the good ones already, and by asking you, I avoid wasting time that could be spent learning. So to summarize: I will not google this!

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  • Oracle Announces New Oracle Exastack Program for ISV Partners

    - by pfolgado
    Oracle Exastack Program Enables ISV Partners to Leverage a Scalable, Integrated Infrastructure to Deliver Their Applications Tuned and Optimized for High-Performance News Facts Enabling Independent Software Vendors (ISVs) and other members of Oracle Partner Network (OPN) to rapidly build and deliver faster, more reliable applications to end customers, Oracle today introduced Oracle Exastack Ready, available now, and Oracle Exastack Optimized, available in fall 2011 through OPN. The Oracle Exastack Program focuses on helping ISVs run their solutions on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud -- integrated systems in which the software and hardware are engineered to work together. These products provide partners with a lower cost and high performance infrastructure for database and application workloads across on-premise and cloud based environments. Leveraging the new Oracle Exastack Program in which applications can qualify as Oracle Exastack Ready or Oracle Exastack Optimized, partners can use available OPN resources to optimize their applications to run faster and more reliably -- providing increased performance to their end users. By deploying their applications on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud, ISVs can reduce the cost, time and support complexities typically associated with building and maintaining a disparate application infrastructure -- enabling them to focus more on their core competencies, accelerating innovation and delivering superior value to customers. After qualifying their applications as Oracle Exastack Ready, partners can note to customers that their applications run on and support Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud component products including Oracle Solaris, Oracle Linux, Oracle Database and Oracle WebLogic Server. Customers can be confident when choosing a partner's Oracle Exastack Optimized application, knowing it has been tuned by the OPN member on Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud with a goal of delivering optimum speed, scalability and reliability. Partners participating in the Oracle Exastack Program can also leverage their Oracle Exastack Ready and Oracle Exastack Optimized applications to advance to Platinum or Diamond level in OPN. Oracle Exastack Programs Provide ISVs a Reliable, High-Performance Application Infrastructure With the Oracle Exastack Program ISVs have several options to qualify and tune their applications with Oracle Exastack, including: Oracle Exastack Ready: Oracle Exastack Ready provides qualifying partners with specific branding and promotional benefits based on their adoption of Oracle products. If a partner application supports the latest major release of one of these products, the partner may use the corresponding logo with their product marketing materials: Oracle Solaris Ready, Oracle Linux Ready, Oracle Database Ready, and Oracle WebLogic Ready. Oracle Exastack Ready is available to OPN members at the Gold level or above. Additionally, OPN members participating in the program can leverage their Oracle Exastack Ready applications toward advancement to the Platinum or Diamond levels in the OPN Specialized program and toward achieving Oracle Exastack Optimized status. Oracle Exastack Optimized: When available, for OPN members at the Gold level or above, Oracle Exastack Optimized will provide direct access to Oracle technical resources and dedicated Oracle Exastack lab environments so OPN members can test and tune their applications to deliver optimal performance and scalability on Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud. Oracle Exastack Optimized will provide OPN members with specific branding and promotional benefits including the use of the Oracle Exastack Optimized logo. OPN members participating in the program will also be able to leverage their Oracle Exastack Optimized applications toward advancement to Platinum or Diamond level in the OPN Specialized program. Oracle Exastack Labs and ISV Enablement: Dedicated Oracle Exastack lab environments and related technical enablement resources (including Guided Learning Paths and Boot Camps) will be available through OPN for OPN members to further their knowledge of Oracle Exastack offerings, and qualify their applications for Oracle Exastack Optimized or Oracle Exastack Ready. Oracle Exastack labs will be available to qualifying OPN members at the Gold level or above. Partners are eligible to participate in the Oracle Exastack Ready program immediately, which will help them meet the requirements to attain Oracle Exastack Optimized status in the future. Guidelines for Oracle Exastack Optimized, as well as Oracle Exastack Labs will be available in fall 2011. Supporting Quotes "In order to effectively differentiate their software applications in the marketplace, ISVs need to rapidly deliver new capabilities and performance improvements," said Judson Althoff, Oracle senior vice president of Worldwide Alliances and Channels and Embedded Sales. "With Oracle Exastack, ISVs have the ability to optimize and deploy their applications with a complete, integrated and cloud-ready infrastructure that will help them accelerate innovation, unlock new features and functionality, and deliver superior value to customers." "We view performance as absolutely critical and a key differentiator," said Tom Stock, SVP of Product Management, GoldenSource. "As a leading provider of enterprise data management solutions for securities and investment management firms, with Oracle Exadata Database Machine, we see an opportunity to notably improve data processing performance -- providing high quality 'golden copy' data in a reduced timeframe. Achieving Oracle Exastack Optimized status will be a stamp of approval that our solution will provide the performance and scalability that our customers demand." "As a leading provider of Revenue Intelligence solutions for telecommunications, media and entertainment service providers, our customers continually demand more readily accessible, enriched and pre-analyzed information to minimize their financial risks and maximize their margins," said Alon Aginsky, President and CEO of cVidya Networks. "Oracle Exastack enables our solutions to deliver the power, infrastructure, and innovation required to transform our customers' business operations and stay ahead of the game." Supporting Resources Oracle PartnerNetwork (OPN) Oracle Exastack Oracle Exastack Datasheet Judson Althoff blog Connect with the Oracle Partner community at OPN on Facebook, OPN on LinkedIn, OPN on YouTube, or OPN on Twitter

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