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Customer Experience in the Year Ahead

- by Christina McKeon

With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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Getting the right results with bcp and DTS with multiple versions of SQL Server installed.

- by fatherjack

I was using SSIS for the first time on an instance the other day and came across this error when I executed a package Package migration from version 3 to version 2 failed with error 0xC001700A. The version number in the package is not valid. The version number cannot be greater than current version number. This was a pain and wasn't something that I was expecting, however, the error message made sense - the package was being executed by the wrong version of the executable. Not impossible to...(read more)

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Make your TSQL easier to read during a presentation

- by Jonathan Allen

SQL Server Management Studio 2012 has some neat settings that you can use to help your presentations at a SQL event better for the attendees if you are willing to spend a few minutes making some settings changes. Historically, I have been reluctant to make changes to my SSMS settings as it is such a tedious process and it’s not 100% clear that what you think you are changing is actually what gets changed. With SSMS 2012 this has become a lot easier and a lot less risky. In any session that involves TSQL there is a trade off between the speaker having all the code on screen and the attendees being able to read any of what is on screen. You (the speaker) might be able to read this when you are working on the code but plenty of your audience wont be able to make head or tail of it. SSMS 2012 has a zoom facility that can help: but don’t go nuts … Having the font too big means you will be scrolling a lot and the code will again be rendered unreadable. There is more though but you need to take a deep breath and open the Tools menu and delve into the SSMS options. In previous versions of SSMS this is a deep, dark and scary place where changing values can be obscure and sometimes catastrophic to the UI when you get back to the code editor. First things first, we set out as a good DBA and save our current (and presumably acceptable) SSMS configuration. From the import and Export Settings you can set up a file to hold all of the settings that you currently have. The wizard will open and ask you to pick an option. This time around choose to export settings. hit next and next again and then name your settings profile in the final step of the wizard and then click Finish. Once this is done then you can change whatever you like and always get back to this configuration in a couple of clicks. So what can you change to make for a good experience? Well there are plenty of things that can be altered but don’t go too mad and change too many things without taking a look at the results for every item on the list above you can change font, size, weight, colour, background colour etc. etc. but consider what you are trying to achieve and take it slowly. I have seen presenters with their settings set to have a yellow highlight and black font rather than the default pale blue background and slightly darker font so to achieve that select Text Editor and then select “Selected Text” in the Display Items listbox. As you change things the Sample area give you an idea of what effect you are going to have. Black and yellow is the colour combination with the highest contrast – that’s why bees and wasps# are that colour. What next? how about increasing the default font for your demo scripts? This means that any script you open and any new ones that you start will take on this font. No more zooming (or forgetting to) in the middle of sessions. now don’t forget to save this profile – follow the same steps as above but give the profile a different name, something like PresentationBigFontHighContrast might be appropriate. Once you are done making changes, export the settings once more and then go into the Import Export wizard and import settings from the first profile you created. Everything will be back to normal. Now making changes to suit your environment can be done very easily and with confidence. * – and warning tape and safety signs and so forth – Health and Safety officers simply copy nature!

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Make your TSQL easier to read during a presentation

- by fatherjack

SQL Server Management Studio 2012 has some neat settings that you can use to help your presentations at a SQL event better for the attendees if you are willing to spend a few minutes making some settings changes. Historically, I have been reluctant to make changes to my SSMS settings as it is such a tedious process and it's not 100% clear that what you think you are changing is actually what gets changed. With SSMS 2012 this has become a lot easier and a...(read more)

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Register Your Interest In Taking The Oracle Database 10g Certified Master Exam

- by Brandye Barrington

Due to the increasing demand for the Oracle Database 11g Certified Master exams, the 10g version of the exam is being scheduled less frequently worldwide, to reserve space for delivery of the Oracle Database 11g Certified Master Exams. Since we have received several recent requests about the Oracle Database 10g Certified Master Exam, we would like to remind you that if you would like to take this exam, please be sure to register your interest so that Oracle University can gauge interest in this exam in each region. Otherwise, we recommend preparing for the Oracle Database 11g Certified Master Exam. We recognize the effort it takes to reach this level of certification and applaud your commitment! Register your interest with Oracle University today so that you can get closer to completing your certification path.

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Process Improvement and the Data Professional

- by BuckWoody

Don’t be afraid of that title – I’m not talking about Six Sigma or anything super-formal here. In many organizations, there are more folks in other IT roles than in the Data Professional area. In other words, there are more developers, system administrators and so on than there are the “DBA” role. That means we often have more to do than the time we need to do it. And, oddly enough, the first thing that is sacrificed is process improvement – the little things we need to do to make the day go faster in the first place. Then we get even more behind, the work piles up and…well, you know all about that. Earlier I challenged you to find 10-30 minutes a day to study. Some folks wrote back and asked “where do I start”? Well, why not be super-efficient and combine that time with learning how to make yourself more efficient? Try out a new scripting language, learn a new tool that automates things or find out ways others have automated their systems. In general, find out what you’re doing and how, and then see if that can be improved. It’s kind of like doing a performance tuning gig on yourself! If you’re pressed for time, look for bite-sized articles (like the ones I’ve done here for PowerShell and SQL Server) that you can follow in a “serial” fashion. In a short time you’ll have a new set of knowledge you can use to make your day faster. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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Scream if you want to go faster

- by simonsabin

My session for 24hrs of pass on High Performance functions will be starting at 11:00 GMT thats migdnight for folks in the UK. To attend follow this link https://www.livemeeting.com/cc/8000181573/join?id=N5Q8S7&role=attend&pw=d2%28_KmN3r The rest of the sessions can be found here http://www.sqlpass.org/24hours/2010/Sessions/ChronologicalOrder.aspx So far the sessions have been great so no pressure :( See you there in 4.5 hrs...(read more)

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*Hidden Features* in your operating system that increase productivity?

- by AdityaGameProgrammer

As developers how much time, or do you spend time, In learning the hidden features tricks of your operating system ? How important do you feel is this for productivity in day to day programming? tasks. What do you mean when you list knowledge of an OS in your resume? What are your most useful hidden -less known features For example: A common problem of How can i open the cmd window in a specific location a do it yourself solution in say xp and what to do if something breaks Or are these something you look into as and when you find the need to do so?

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Quick Tip - Speed a Slow Restore from the Transaction Log

- by KKline

Here's a quick tip for you: During some restore operations on Microsoft SQL Server, the transaction log redo step might be taking an unusually long time. Depending somewhat on the version and edition of SQL Server you've installed, you may be able to increase performance by tinkering with the readahead performance for the redo operations. To do this, you should use the MAXTRANSFERSIZE parameter of the RESTORE statement. For example, if you set MAXTRANSFERSIZE=1048576, it'll use 1MB buffers. If you...(read more)

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Utility Queries–Database Files, (and Filegroups)

- by drsql

It has been a while since I last posted a utility query, and today, to avoid other work I am supposed to be doing, I decided to go ahead and work on another post. Today, I went ahead and worked on a server configuration type query. One query I find I use pretty often is the following one that lists the files in the database. In this blog I will include 3 queries. The first will deal with files and databases, and the second runs in a database to see the files and their filegroups (If there...(read more)

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Shallow Copy vs DeepCopy in C#.NET

Hope below example helps to understand the difference. Please drop a comment if any doubts. using System; using System.IO; using System.Runtime.Serialization.Formatters.Binary; namespace ShallowCopyVsDeepCopy { class Program { static void Main(string[] args) { var e1 = new Emp { EmpNo = 10, EmpName = "Smith", Department = new Dep { DeptNo = 100, DeptName = "Finance" } }; var e2 = e1.ShallowClone(); e1.Department.DeptName = "Accounts"; Console.WriteLine(e2.Department.DeptName); var e3 = new Emp { EmpNo = 10, EmpName = "Smith", Department = new Dep { DeptNo = 100, DeptName = "Finance" } }; var e4 = e3.DeepClone(); e3.Department.DeptName = "Accounts"; Console.WriteLine(e4.Department.DeptName); } } [Serializable] class Dep { public int DeptNo { get; set; } public String DeptName { get; set; } } [Serializable] class Emp { public int EmpNo { get; set; } public String EmpName { get; set; } public Dep Department { get; set; } public Emp ShallowClone() { return (Emp)this.MemberwiseClone(); } public Emp DeepClone() { MemoryStream ms = new MemoryStream(); BinaryFormatter bf = new BinaryFormatter(); bf.Serialize(ms, this); ms.Seek(0, SeekOrigin.Begin); object copy = bf.Deserialize(ms); ms.Close(); return copy as Emp; } } } span.fullpost {display:none;}

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TSQL formatting - a sure fire way to start a conversation.

- by fatherjack

There are probably as many opinions on ways to format code as there are people writing code and I am not here to say that any one is better than any other. Well, that isn't true. I am here to say that one way is better than another but this isn't a matter of preference or personal taste, this is an example of where sloppy formatting can cause TSQL to weird and whacky things but following some simple methods can make your code more reliable and more robust when . Take these two pieces of code, ready...(read more)

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How to block the ASP.NET page while ajax UpdateProgress is being displayed.

Step 1: Copy the following styles to your aspx page. <style type="text/css"> .hide { display: none; } .show { display: inherit; } .progressBackgroundFilter { position: absolute; top: 0px; bottom: 0px; left: 0px; right: 0px; overflow: hidden; padding: 0; margin: 0; background-color: #000; filter: alpha(opacity=50); opacity: 0.5; z-index: 1000; } .processMessage { position: absolute; font-family:Verdana; font-size:12px; font-weight:normal; color:#000066; top: 30%; left: 43%; padding: 10px; width: 18%; z-index: 1001; background-color: #fff; } </style> Step 2: Put the divs as shown below in UpdateProgress control. <asp:UpdateProgress ID="updPrgsBaselineTab" runat="server"> <ProgressTemplate> <div id="progressBackgroundFilter" class="progressBackgroundFilter"> </div> <div id="processMessage" class="processMessage"> <table width="100%"> <tr style="width: 100%"> <td style="width: 100%"> Please Wait.......... </td> </tr> <tr style="width: 100%"> <td style="width: 100%" align="center"> <img src="../Images/Update_Progress.gif" /> </td> </tr> </table> </div> </ProgressTemplate> </asp:UpdateProgress> span.fullpost {display:none;}

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The Softer Side of Customer Experience

- by Christina McKeon

It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos. Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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Utility Objects Series Introduction (but mostly a bit of an update)

- by drsql

So, I have been away from blogging about technical stuff for a long time, (I haven’t blogged at all since my resolutions blog , and even my Simple Talk “commentary” blog hasn’t had an entry since December!) Most of this has been due to finishing up my database design book , which I will blog about at least one more time after it ships next month, but now it is time to get back to it certainly in a bit more regularly. For SQL Rally, I have two sessions, a precon on Database Design,...(read more)

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Quick Tip - Speed a Slow Restore from the Transaction Log

- by KKline

Here's a quick tip for you: During some restore operations on Microsoft SQL Server, the transaction log redo step might be taking an unusually long time. Depending somewhat on the version and edition of SQL Server you've installed, you may be able to increase performance by tinkering with the readahead performance for the redo operations. To do this, you should use the MAXTRANSFERSIZE parameter of the RESTORE statement. For example, if you set MAXTRANSFERSIZE=1048576, it'll use 1MB buffers. If you...(read more)

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Examine your readiness for managing Enterprise Private Cloud

- by Anand Akela

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Cloud computing promises to deliver greater agility to meet demanding business needs, operational efficiencies, and lower cost. However these promises cannot be realized and enterprises may not be able to get the best value out of their enterprise private cloud computing infrastructure without a comprehensive cloud management solution . Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Take this new self-assessment quiz that measures the readiness of your enterprise private cloud. It scores your readiness in the following areas and discover where and how you can improve to gain total cloud control over your enterprise private cloud. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Complete Cloud Lifecycle Solution Check if you are ready to manage all phases of the building, managing, and consuming an enterprise cloud. You will learn how Oracle can help build and manage a rich catalog of cloud services – whether it is Infrastructure-as-a-Service, Database-as-a-Service, or Platform-as-a-Service, all from a single product. Integrated Cloud Stack Management Integrated management of the entire cloud stack – all the way from application to disk, is very important to eliminate the integration pains and costs that customers would have to otherwise incur by trying to create a cloud environment by integrating multiple point solutions. Business-Driven Clouds It is critical that an enterprise Cloud platform is not only able to run applications but also has deep business insight and visibility. Oracle Enterprise Manager 12c enables creation of application-aware and business-driven clouds that has deep insight into applications, business services and transactions. As the leading providers of business applications and the middleware, we are able to offer you a cloud solution that is optimized for business services. Proactive Management Integration of the enterprise cloud infrastructure with support can allow cloud administrators to benefit from Automatic Service Requests (ASR), proactive patch recommendations, health checks and end-of-life advisory for all of the technology deployed within cloud. Learn more about solution for Enterprise Cloud and Cloud management by attending various sessions , demos and hand-on labs at Oracle Open World 2012 . Stay Connected: Twitter | Face book | You Tube | Linked in | Newsletter

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Building a Solaris 11 repository without network connection

- by user12611852

Solaris 11 has been released and is a fantastic new iteration of Oracle's rock solid, enterprise operating system. One of the great new features is the repository based Image Packaging system. IPS not only introduces new cloud based package installation services, it is also integrated with our zones, boot environment and ZFS file systems to provide a safe, easy and fast way to perform system updates. My customers typically don't have network access and, in fact, can't connect to any network until they have "Authority to connect." It's useful, however, to build up a Solaris 11 system with additional software using the new Image Packaging System and locally stored repository. The Solaris 11 documentation describes how to create a locally stored repository with full explanations of what the commands do. I'm simply providing the quick and dirty steps. The easiest way is to download the ISO image, burn to a DVD and insert into your DVD drive. Then as root: pkg set-publisher -G '*' -g file:///cdrom/sol11repo_full/repo solaris Now you can to install software using the GUI package manager or the pkg commands. If you would like something more permanent (or don't have a DVD drive), however, it takes a little more work. After installing Solaris 11, download (on another system perhaps) the two files that make up the Solaris 11 repository from our download site Sneaker-net the files to your Solaris 11 system Unzip and cat the two files together to create one large ISO image. The file is about 6.9 GB in size zfs create rpool/export/repoSolaris11 zfs set atime=off rpool/export/repoSolaris11 zfs set compression=on rpool/export/repoSolaris11 (save some space) lofiadm -a sol-11-1111-repo-full.iso /dev/lofi/1 mount -F hsfs /dev/lofi/1 /mnt You could stop here and set the publisher to point to the /mnt/repo location, however, this mount will not be persistent across reboots. Copy the repository from the mounted ISO image to a permanent, on disk location. rsync -aP /mnt/repo /export/repoSolaris11 pkgrepo -s /export/repoSolaris11 refresh pkg set-publisher -G '*' -g /export/repoSolaris11/repo solaris You now have a locally installed repository for adding additional software packages for Solaris 11. The documentation also takes you through publishing your repository on the network so that others can access it.

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Utility Queries–Database Files, (and Filegroups)

- by drsql

It has been a while since I last posted a utility query, and today, to avoid other work I am supposed to be doing, I decided to go ahead and work on another post. Today, I went ahead and worked on a server configuration type query. One query I find I use pretty often is the following one that lists the files in the database. In this blog I will include 3 queries. The first will deal with files and databases, and the second runs in a database to see the files and their filegroups (If there...(read more)

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The SQL Server Setup Portal

- by BuckWoody

One of the tasks that takes a long time for the data professional is setting up SQL Server. No, it isn’t that difficult to slide a DVD in a drive and click “Setup” but the overall process of planning the hardware and software environment, making decisions for high-availability, security and dozens of other choices can make the process more difficult. And then, of course, there are the inevitable issues that arise. Microsoft supports literally hundreds and even thousands of combinations of hardware and software drivers from vendors you’ve never even heard of. Making all of that work together is a small miracle, so things are bound to arise that you need to deal with. So, to help you out, we’ve designed a new “SQL Server Setup Portal”. It’s a one-stop-shop for everything you need to know about planning and setting up SQL Server. As time goes on you’ll see even more content added. There are already whitepapers, videos, and multiple places to search on everything from topic names to error codes. So go check it out – and if you have to do a lot of SQL Server Setups – and especially if you don’t – bookmark it as a favorite! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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Kill Android Apps without Task Manager

- by Gopinath

Android is for geeks. It best fits for the users who know how to get around sloppy areas and find their way out. If you are an heavy Android user you would have noticed Apps crashing often. A well written App should not crash, if crashes should exit the process gracefully. But unfortunately Google Play has many apps that not only just crash, they hang in a where they don’t respond and you can’t access the application. The only option left to you is to forcefully close them. If you encounter a situation to forcefully close an App you have two options. First one is to use Task Manager application to close them and the second option is use built in Android OS features. Here are the steps to forcefully close an Android App without using Task Manager Step 1: Go to Settings and select Apps Step 2: Switch to All apps tab and select the application you want to close Step 3: Touch on Force Stop button to forcefully close the app That’s the simplest way to forcefully kill Android Apps.

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OK, I have my database ready, now what's missing?

- by fatherjack

During the life of any database there will be times when the development makes a change that breaks functionality of an object somewhere else in the database. SQL Server does a good job in some places of making this impossible, or at least really difficult, but in other places there isn't even a murmur as you execute a script that will bring your system processes out in a nasty plague of error messages. Where it works. If you try to create a view based on a table or column that doesn't...(read more)

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IDC Recommends Oracle Solaris 11

- by user12611852

IDC published a research report this week on Oracle Solaris 11 and described it as "Delivering unique value." The report emphasizes the ability of Oracle Solaris to scale up and provide a mission critical platform for a wide variety of computing. Solaris built-in server and network virtualization helps to lower costs and enable consolidation while reducing administration costs and risks. Learn more about Oracle Solaris and the recently announced 11.1 update. In their conclusion, IDC reports: Today, Oracle is a multi-OS vendor that is adjusting to the opportunities presented by a significantly expanded product portfolio. The company has a long history of supporting Unix operating systems with its broad product portfolio, but the main difference is that now Oracle has direct control over the destiny of the Solaris operating system. The company has made a strong commitment to Solaris on both SPARC and x86 systems, as well as to Linux on x86 systems, and expects to continue to enhance Oracle Solaris 11 with update releases once a year as well as Solaris 12, which is already on the road map. Oracle is working to help its customers understand its strong commitment to Oracle Solaris and the product's role as a single operating system that runs on both SPARC and x86 processors. While Oracle Solaris and Oracle Linux are critical assets, the company's crown jewel is the deep collection of software that runs on top of both Oracle Solaris and Oracle Linux, software that creates a robust application environment. The continuing integration and optimization of the software and hardware stack is a differentiator for Oracle and for customers that run an Oracle Solaris stack.

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The Talent Behind Customer Experience

- by Christina McKeon

Earlier, I wrote about Powerful Data Lessons from the Presidential Election. A key component of the Obama team’s data analysis deserves its own discussion—the people. Recruiters are probably scrambling to find out who those Obama data crunchers are and lure them into corporations. For the Obama team, these data scientists became a secret ingredient that the competition didn’t have. This team of analysts knew how to hear the signal and ignore the noise, how to segment and target its base, and how to model scenarios and revise plans based on what the data told them. The talent was the difference. As you work to transform your organization to be more customer-centric, don’t forget that talent is a critical element. Journey mapping is a good start to understanding how your talent impacts your customer experiences. Part of journey mapping includes documenting the “on-stage” and “back-stage” systems and touchpoints. When mapping this part of your customers’ journey, include the roles and talent behind the employee actions—both customer facing and further upstream from that customer touchpoint. Know what each of these roles does, how well you are retaining people in these areas, and your plans to fill these open positions in the future. To use data scientists as an example, this job will be in high demand over the next 10 years. The workforce is shrinking, and higher education institutions may not be able to turn out trained data scientists as fast as you need them. You don’t want to be caught with a skills deficit, so consider how you can best plan for the future talent you will need. Have your existing employees make their career aspirations known to you now. You may find you already have employees willing to take on roles that drive better customer experiences. Then develop customer experience talent from within your organization through targeted learning programs. If you know that you will need to go outside the organization, build those candidate relationships now. Nurture the candidates you want to hire and partner with universities, colleges, and trade associations so you can increase the number of qualified candidates in your talent pool.

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Start a new project. Where is the inspiration ?

- by Kakawait

The question may seem strange at first glance ... And I may be alone in this situation. But currently I want to improve my skill through learning new framework. however, do a simple "HelloWorld" application does not satisfy me. I think a practical project is required to apprehend the basics of a framework. I know there is many scholar-like project like design a library manager or CMS. But I have recently planned to learn ~3 differents frameworks and I can't find any motivations through "unexciting" project. In the end I have not started any framework ... I'm aware of I do not develop the project of the year ... I'm just looking for something a bit exciting. I do not expect any project subject, anyway stimulation provided by a project is something subjective. But I want to know your inspiration ! (or method to learn framework ^^) I'm talking about web-dev framework but I'm open to any kind information ! Kind regards.

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