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  • PeopleSoft CRM 9.2 Release Value Proposition

    - by Race Bannon
    Oracle's PeopleSoft Customer Relationship Management (CRM) delivers solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria. With PeopleSoft CRM 9.2, organizations will be able to deploy a solution that delivers built-in best practices specific to your industry with a highly configurable, tightly integrated platform, ensuring that solutions will be fast to implement. The result is less configuration, less customization, and less integration. PeopleSoft Customer Relationship Management (CRM) is a world-class solution for organizations of every size and Oracle’s planned product roadmap for PeopleSoft applications is to deliver valuable, needed features for all of an organization’s constituents along three design principles — Simplicity, Productivity, and Lowered Total Cost of Ownership — as well as new application functionality as prioritized by our customers. The upcoming 9.2 release of PeopleSoft Customer Relationship Management focuses on these themes of Simplicity, Productivity, and Lower Total Cost of Ownership while also delivering robust new functionality to help your organization succeed. The recently published PeopleSoft CRM 9.2 Release Value Proposition provides overviews of the new features and enhancements planned for these applications for Release 9.2. This document offers customers a road map intended to help them assess the business benefits of upgrading to the 9.2 release while also helping them plan their IT projects and investments. (Link is to a My Oracle Support page, available to customers and partners.) Oracle continues to deliver enterprise-wide features that enhance our customer ownership experience and helps them run their businesses more efficiently and profitably. With the CRM 9.2 release, we continue to abide by this firm commitment we’ve made to our customers.

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  • Siebel CRM 8.1.1 Solutions

    Listen to George Jacob, Group Vice President, CRM Applications, discuss the new release of Siebel CRM 8.1.1. By empowering end customers and creating a consistent, engaging service experience, businesses are leveraging Siebel CRM 8.1.1 to garner high customer loyalty levels and improve business profitability in this tough economic environment. Tune in today!

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  • ?Siebel CRM??ipad??????????

    - by junko.ishikawa
    ????????CRM?????????Siebel CRM??ipad?????????? ????????? ?REST API????ipad??????????????????????????REST API???iPhone SDK??????Siebel CRM?ipad?????-????????????????? ???????????????????? ????????????????????????????????????????? ???????????????????????????????????????????? ???????????????????

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  • Does a Samsung G3 Station external hard drive stop working when power supply is too high?

    - by Cacovsky
    I have a Samsung G3 Station 2TB external hard drive (link to PDF specs here). It was working perfectly when I accidentally plugged it in my notebook's power source. The notebook's power source is 19V/3.42A. The hard drive's is 12V/2A and I know that, inside its case, there is regular 2TB SATA drive, along with some sort of adapter. Does this adapter has some kind of power protection? I opened the case and the hard drive board smells bad. Does my data is forever lost or can I replace its board?

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  • Notebook display problem (multiplication)

    - by SubniC
    Hi, I'm having some troubles with the display of a LG E500 notebook. The thing is that without any known reason the display starts to show the screen divided in eigth parts and each part show the display image as if I had a matrix of eigth displays :) I thought it could be some kind of refresh rate problem or driver related, but it is happening at boot-up as well and the BIOS. I got the computer completely unassambled yesterday and I check all the wires and connectors looking for something broken or unconected, but without luck... You can see a picture here of the problem (sorry for the low quality, but I think it illustrate the problem. EDIT 1: I uploaded a new pictrue, here you cans ee the problem better :) There are three horizontal lines that you can see just between the windows. You can see the grey line at the first moment you turn on the computer and the after the duplicated screens show up just like if they where arranged over a grid (over the horizontal lines...) I hope it makes any sense. Do you know what could be happening? or can you tell me what would you do? Thank you very much for your help.

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  • Power outage during disk wipe. What do I do now?

    - by Mark Trexler
    I was using Roadkil Diskwipe on an external hard drive and the power went out. I had removed it from any outlet connection by the time power was restored to prevent power-spike damage (it's on a surge protector, but I didn't want to rely on that). My question is, where do I go from here? Obviously I don't care about preserving any data currently on it, I just want to make sure the drive itself is not terminally damaged. I'm running chkdsk (full), but I don't know if that's the correct step to assessing any damage. If it makes any difference, the hard drive was unallocated at the time of the outage, as Diskwipe requires that for it to run. Also, could something like this cause latent problems with the drive itself (i.e. serious issues that I won't be aware of when testing it now). I'd appreciate any program recommendations if chkdsk is not the most appropriate diagnostic route. Thank you.

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • Trace directory not defined error in MS Dynamics CRM 4.0

    - by dmcollie
    I'm getting the following event log entry when I turn on tracing in CRM using the Crm Diagnostics Tool. Any ideas why it's not picking up the correct directory to place the files? CrmTrace encountered a failure creating or opening the file named C:\Program Files\Microsoft Dynamics CRM\Trace\CRM-SERVER-CrmAsyncService-bin-20091106-1.log. (Reporting Process:CrmAsyncService, AppDomain:C:\Program Files\Microsoft Dynamics CRM\Server\bin) TIA.

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  • Recommend a free/cheap CRM system [closed]

    - by Dan Hedley
    I am part of a 4 person volunteer team who manage a small housing development in London. We need a low-cost/no-cost contact management and issue tracking system. Specifically, it needs to be: -Web-based, or easily shared between 4 people working out of their homes -Easy to backup and restore -Decently secure Does anyone have any recommendations? I am reasonably technically literate, so a PHP-based solution running on a cheap hosting package would definitely be a viable option. Many thanks.

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  • Boot failure randomly. Can someone help?

    - by desgua
    I often get stuck at the boot on battery. I can suspend and hibernate without any trouble (even on battery). If I plug the energy cable everything goes right most of the time (edited June 13). Adding "acpi=off" doesn't solve the issue. Disabling power save from LAN at BIOS doesn't solve this too. Memory test seems to be ok: I can even compile a kernel without a problem: Has someone a tip for this? (I have the same questions marks in my mind as the image shows if not more :-/ ) obs.: this is an upgraded installation from Natty alpha. edited I (May 22): I've installed a brand new final 11.04 and got the bug again. edited II (June 13): I thought it was solved but it is not. After spending eight days off, the same problem happened even with the power cable connected. I had to reboot about 6 times until success. edited III (June 14): I can boot (even with battery) if I disconnect the cable and take off the battery for a few seconds. This lead me to conclude that maybe something is kept into memory of some hardware. Maybe or maybe not related but I also have touchpad issues (jumps) with this machine. edited IV (June 25): I opened gconf-editor and went to apps gnome-power-manager and disabled everything possibly related to suspend or hibernate. No help. Also I grabbed a Fedora live usb pendrive and got the same problem: So I think it is a hardware problem related issue.

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  • CRM 2011 - How to update Marketing List Member Type options to reflect entity display name changes?

    - by jwood
    Is there a way of updating the Option Set options for the Marketing List Member Type to reflect an entity display name change? i.e. if the account entity has been renamed to organisation, is there a supported way of reflecting this in the displayed options? I have been able to achieve this using javascript, but wondered if there was a better way of achieving this? At the moment I am unable to change the descriptions of the current options: Account, Contact or Lead.

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  • "Why We Chose Fusion CRM" by Vikas Bhambri, Managing Partner, The Athene Group

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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  • How entity edit URL from within plug-in in MS Dyanmics CRM 4.0

    - by Greg McGuffey
    I would like to have a workflow create a task, then email the assigned user that they have a new task and include a link to the newly created task in the body of the email. I have client side code that will correctly create the edit URL, using the entities GUID and stores it in a custom attribute. However, when the task is created from within a workflow, the client script isn't run. So, I think a plug-in should work, but I can't figure out how to determine the URL of the CRM installation. I'm authoring this in a test environment and definitely don't want to have to change things when I move to production. I'm sure I could use a config file, but seems like the plug-in should be able to figure this out at runtime. Anyone have any ideas how to access the URL of the crm service from within a plug-in? Any other ideas? Thanks!

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  • Dynamics CRM 2013 rich text editor

    - by user2962918
    I am using Dynamics CRM 2013. How does one apply the rich text editor styling seen on the description field on the email form to other multiple line text fields? Viewing the source code it is obvious that the system is treating the rich text field very differently from the normal multiple line text fields in that instead of rendering a textarea it is rendering a table with an embedded iframe. In CRM 2011, I have used extensions that wrap up the TinyMCE editor but they were never very effective. It seems odd that I can't just check a box to do this to any text field in the settings when the behaviour is obviously built in. Thanks in advance. Richard.

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  • Integration of Magento with third party CRM, POS and ERP solutions

    - by SIA
    Hi there, First of all I would like to Thank the Varien Company for providing the best ecommerce solution and free community edition. I am very excited since i started knowing about magento. I am a web developer and very much interested. I have some concerns about the Integration of Magento with other CRM,ERP systems. How is it possible to integrate Magento with any other Industry standard CRM and ERP system? How can i fetch the data from a ERP and update Magento database, like transactiona replication. Is this possible? And Whats the right way to do it? Also, How can i integrate Magento with POS? Is it possible to have bi-directional data update between Magento and Industry Standard POS? I hope I have stated all my doubts and made it clear. I would be thankful if someone guides me to do the integration, the Right way. Thanks and Regards SIA

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  • Suggestions required to build an ECommerce Platform

    - by Haris
    For a prospective client we have to offer a solution to provide following system: CMS Order Management Shopping Cart CRM Helpdesk Accounting & Finance Custom Functions In order to save time and to avoid reinvent the wheel our idea is to integrate different off-the-shelf solutions. Their first requirement is that the system has to be hosted in their country which I think will exclude application like Aplicor, Netsuite & Salesforce. Basically the nucleaus would be the CMS which would integrate all the other apps. PHP or .Net based solutions would be our preferences as have inhouse expertise. So far following are few combinations I have come up with: Joomla (CMS) + Virtuemart (Cart+Ordering) + Sugar CRM + Open ERP (finance) + OTRS Magento (CMS+Cart+Ordering) + Sugar CRM + Open ERP (finance) + Helpdesk Ultimate Drupal (CMS) + Ubercart (Cart+Ordering) + Sugar CRM + Open ERP (finance) + Support Ticketing System Sharepoint (CMS) + OptimusBt (Cart+Ordering) + Dynamics CRM + Great Plains + SharepointHQ Dotnetnuke (CMS) + DNNSpot (Cart+Ordering) + Sigma Pro (CRM+Helpdesk) + Open ERP For Helpdesk I liked Zendesk but the server location was the stopping factor, similar for finance and CRM I liked Aplicor. I would not like to go into detailed requirements as it would make things very complex. Could you please suggest me which options are worth enough to start looking into? What other options we have?

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