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  • Pricing: Meet or Beat?

    - by charles.knapp
    My home dishwasher started making some really interesting noises. It was time to shop. I heard radio advertisements from two retailers who promised to meet any competitor's price. Then, another retailer promised that their everyday prices beat their competitors. That got me to thinking about the power of pricing and promotions in the marketing mix (product, price, placement, promotions, and people). What is more powerful to say in a competitive market: your company will meet a similar offer, or your company will beat the others? Will you sell more if you meet or if you beat? I found that the retailer who promised to beat the others really had the best everyday pricing. I was close to making a purchase. Then, another retailer had an exclusive promotional sale for long-term customers. Their loyalty promotion beat the best everyday discounter. So, I got the quality and performance I wanted at a tremendous price. So, I have two challenges for marketers. First, where you really have to compete on price as a dominant factor, give people strong reasons to do business with you. If you try to meet other's prices, make the leap to actually beat and not merely meet competitor prices. Second, upgrade your firm's capabilities where needed. Oracle offers a complete range of great CRM capabilities for loyalty management, marketing promotions, and pricing management that will help you to grow your business.

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  • Webcast su Fusion CRM – il primo appuntamento è adesso on demand!

    - by Silvia Valgoi
    Se non hai potuto seguire il webcast su Fusion CRM (in italiano!) o se lo vuoi rivedere, ecco qui il link. Il webcast rappresenta il primo appuntamento dedicato ad approfondire le novità di Fusion CRM, il nuovo standard per gestire Vendite e Marketing e per scoprire in che modo una revisione dei processi commerciali possa garantire produttività del team di vendita ed una efficace integrazione con i processi di marketing. Il prossimo appuntamento è per il 3 luglio sempre alle 12:00. In quell’occasione ci si focalizzerà più su un modulo specifico di Fusion CRM: Oracle Fusion Territory Management che rappresenta la più completa soluzione per la gestiore dei territori e delle aree. Registrati qui. Non perdere l’ultimo appuntamento prima delle vacanze!

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  • Outlook Plug-In for custom CRM

    - by Optimal Solutions
    I would like to write a plug-in that will allow a custom written CRM to read and write to their local Outlook client. I know that this poses a security concern. But, my clients are asking that their CRM "be connected" to Outlook. They would like to be able to do the following: A) When a contact sends them an email (reply or free standing email), they'd like the details of this email to go INTO the CRM. Yep. They would like me to save the body, time and date it was sent, etc. B) They want to be able to send new emails (or replies to existing emails) from within the CRM itself. Basically, "a form that looks like Outlook's send/reply email form". C) Want the ability to search for contacts and the related emails with a search for tags/keywords facility. (i.e. if a product name or code appears in an email then they want the email returned in the search). D) Having performed a search of many contacts, they will want to prepare a mailer and shoot out some sort of email announcement to their qualified leads. This could be 50, 100, or more persons. So its got to be able to allow bulk mailing. E) Given a list of new prospects, that arent currently contacts in the CRM, they will want to do the same and if they get replies from this mailer to the prospects, the will want the replies to be saved in the DB and contacts be inserted into the DB. F) They would like to be able to utilize the calendar and task list facilities of Outlook from the CRM, as well. More or less, they want this pretty basic (as it is today) CRM that I created to integrate with Outlook and have it do so seamlessly as if it was an add-on to the CRM. A plug-in is what I am thinking... But, I dont know where to begin. My environment is Windows XP/Vista and is going to be ASP.NET and I am going to use the VB.NET language to accomplish this. What do I need? Are there resources out there that can describe how to build a plug-in to Outlook as I have been asked to? This is not Exchange, none of the clients use exchange (not so far). They all run Outlook. Mostly 2003. Most clients are XP right now but some are upgrading to Vista. For some reason I cant seem to wrap my head around this. I think the whole security issue is thwarting my ability to see past what is probably a simple thing. The client doesnt want to be prompted by any security messages asking them if they are sure they want to send 382 emails to their contacts. Not once and certainly not 382 times. Where do I begin? I've searched the internet for similar but mainly what I found are already-written products and I've got to write this from scratch.

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  • Apache2, PHP 5.2.8 Working - CRM Install Wizard Doesn't See the PHP Version

    - by nicorellius
    The Apache2 server and PHP version seem to be in order, but when I launch the CRM installer at http://localhost/<CRM dir>/install.php The wizard says I need a minimum of PHP 5.1 and preferably PHP 5.2.x. The thing is, I am running PHP 5.2.8, and I know this from running php --version Plus, I spent a bunch of time learning how and (I thought, successfully) compiling PHP 5.2.8. It is quite likely I screwed up and don't have some libraries I need, but I'm not sure where to look first. Thanks in advance.

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  • ADFS 2.0 and CRM 2011 IFD - Error 403 when being redirected

    - by JohnThePro
    I'm not sure what happened here, but let me give you the rundown. I have a CRM 2011 IFD that by all accounts was functioning. Out of nowhere, I find that when being redirected to ADFS 2.0 login page by CRM, instead of seeing the login page, I get the following error: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. I'm not sure what is going on here. The certs are good, as best as I can tell, the logins are good. More specifically, nothing has been modified. This all worked just fine, and now it doesn't. I'm really stumped.

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  • Big Success for the 2012 edition of the Oracle EMEA Cloud CRM Partner Community Forum!

    - by Richard Lefebvre
    The 2012 edition of the Oracle EMEA Cloud Partner Community Forum took place on march 28&29 in Madrid. 100 participants from all over Europe had a chance to interact with the Oracle Cloud CRM Product Management team about multiple subjects such as Oracle Cloud CRM and Social Network solutions strategy, RightNow acquisition, Fusion CRM Business opportunities for partners, etc. During his opening keynote, Anthony Lye (Oracle Senior Vice-President and head of Oracle CRM) presented the current Fusion CRM business status, disclosed the overall Oracle CRM product strategy and responded to many questions from the audience. Later on that day, 8 Oracle ISV's presented their Oracle Cloud CRM add-on's and highlighted the value that System Integrators can benefit from as part of a Cloud CRM project. After a very friendly networking diner in a Spanish restaurant, the second day was dedicated to Fusion CRM, with a deeper dive into its major components (Sales, Sales Planning, Marketing) including the Fusion Composers. Briefings on Oracle Consulting Services Fusion CRM dedicated offerings and Fusion CRM Partner Programs concluded the day and the event. All participants rated the event as "good" to "Excellent" and mentioned that it was meaningful for them to plan their Oracle Cloud CRM based business in the near future. We look forward to organise a similar event next year and to welcome even more partners! Richard Lefebvre

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  • System failure - need diagnostic recommendation

    - by Ladislav Mrnka
    I have big problem with my computer. Configuration is: Intel i7 + 6x2GB OCZ DDR3 Motheboard: Asus P6T Deluxe V2, HDD controller configured to AHCI Main drive: OCZ Vertex 2 (SSD) - contains all installed programs and system Second drive: Samsung SpinPoint - contains User profiles, ProgramData, virtual machines and databases Third drive: Samsung SpinPoint - data drive + backups OS: Windows 7 Ultimate x64 I have never had any problem with this computer until now. During weekend my computer completely crashed without any reason. Each time I tried to boot to Windows I got BSOD with message BAD_SYSTEM_CONFIG_INFO and automatic restart (I didn't install any new SW or HW). But after restart main OCZ drive was disconnected (not detected by BIOS). When I turned off and on computer, the drive was again connected. It also happend every single time I tried to repair installation somehow. It ended with some error and after restart drive was disconnected. The only thing which worked was format + fresh install. After installing almost everything I wanted to install Visual Studio 2010 Ultimate (complete installation without SQL Server Express). During installation of VS itself I always get BSOD - it is too fast so I'm not able to read description. After restart it searches for all disk drives for really long time and sometimes it changes boot drive so the system is not able to start - Bootmgr not found. After reconfiguring BIOS the system starts. There is no event describing the failure in Event viewer. Installing VS 2010 is absolutely necessary for me. I need help with diagnostic. I need to find where is the problem - I expect that the problem is in OCZ drive or in HDD controller on motherboard but I don't know how to find it. All components still have valid warranty. Can you recommend me some approach or tools to find the problem? Edit: I'm still looking for source of the problem. New information is that Windows are not able to perform check disk (Chkdsk) on the SSD system drive. After restarting it always starts checking drive and in part where files are checked it fails with BSOD - BAD_SYSTEM_CONFIG_INFO. After next restart and skipping check disk tests the system runs.

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  • CRM on Demand Marketing (ODM) Training for Partners - Munich - Dec 14-16th, 2011

    - by Richard Lefebvre
    We are pleased to inform you that we will be conducting a CRM on Demand Marketing (ODM) training workshop for EMEA Partners on December 14th - 16th in Munich (Germany). This 2.5-day Instructor lead course will be focusing on preparing Oracle CRM on Demand Practitioners and Clients to implement and operationalize ODM. The course will be consisting of 2 main tracks: Marketing User Product Specialist The course will be limited to 50 participants (with a maximum of 3 attendees per Partner Company). For detailed information and registration link, please refer to the invitation which will be sent shortly to the EMEA CRM on Demand Partners community or contact [email protected]. To join the EMEA CRM on Demand Partners community, follow this link:www.oracle.com/partners/goto/crm-saas-emea

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  • Microsoft offre 30 jours d'essai gratuit à Dynamics CRM Online pour marquer son « retour en force » dans les CRM

    Dynamics CRM Online : le retour en force du CRM de Microsoft Microsoft propose une version d'essai gratuite de 30 jours Les TechDays 2011 ont été l'occasion pour Développez.com de retrouver Sophie Jacquet, Chef de produit Microsoft, pour faire le point sur Dynamics CRM. Microsoft Dynamics CRM s'offre en effet une nouvelle jeunesse avec la sortie de sa version 2011 et surtout une version SaaS, baptisée « Dynamics CRM Online », lancée avant la version sur site. Une chronologie qui confirme le virage stratégique Cloud Computing pris par Microsoft et affiché lors de ces TechDays. Destinée à améliorer la productivité des services commerciaux, la nouvelle versio...

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  • April Edition of the Oracle E-Business CRM Support Newsletter Available

    - by Oracle_EBS
    The April Edition of the Oracle E-Business Customer Relationship Management (CRM) Support Newsletter Document ID  1320611.1 is now available on My Oracle Support. Highlights of the April Edition include: Upgrading Customizations within EBS New Format for 12.1.3 Documentation E-Business Suite Recommended Upgrades Communities Update Directed and Useful content targeted by CRM Product Available EBS CRM Webcasts …and More! It is also worth noting that the My Oracle Support Communities, http://communities.oracle.com, are always available for quick answers to your questions.   Also, please always feel free to write us at [email protected] with any feedback on the CRM newsletter, communities or any other feedback you wish to share.

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  • Que pensez-vous de Microsoft Dynamics CRM Online ? Testez gratuitement pendant 30 jours la solution CRM de Microsoft et partagez votre opinion

    Que pensez-vous de Microsoft Dynamics CRM Online? Testez gratuitement pendant 30 jours la solution CRM Cloud de Microsoft et partagez votre opinion La CRM (Customer Relationship Management) se situe de nos jours comme un outil indispensable pour capter, traiter, analyser les informations relatives aux clients dans le but de les fidéliser. Parmi les solutions de CRM actuellement disponibles sur le marché, figure en bonne place Microsoft Dynamics CRM. [IMG]http://rdonfack.developpez.com/images/MicrosoftDynamicCRM.jpg[/IMG] Le service bénéficie des fonctionnalités de Cloud Computing, permettant un accès instantané à vos données, où que vous soyez, à partir d'u...

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  • Where does one enter the JavaScript code in CRM Dynamics?

    - by Konrad Viltersten
    I've started to play with CRM Dynamics yesterday so this question should be seen as a very basic one. I've been coding for many years but CRM D is news to me. Apparently, one is supposed to be able to enter JavaScript code to customize the behavior of the application. I've understood that there's an API for that and that touching DOM directly or playing with jQuery is a no-no. Question: Where is the JS-code supposed to be entered? I've gone through all the menus but as far I can see, there's no spot where I could plug-in my custom code. E.g.: Where do I get to define a validation for the last name of a contact currently being defined?

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  • CRM 2011 XAML Workflows in VS 2012

    - by AlexR
    I'm writing this knowing there's another topic like this to be found here the answer provided however does not make much sense to me and whatever I tried doesn't seem to work so I'm seeking clarification. The situation is as follows: * New CRM 2011 toolkit solution * New project added for Xaml workflow * Adding CRM "Workflow" activity causes error The error: It shows a redbox "Could not generate view for Workflow" The Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. --- System.IO.IOException: Cannot locate resource 'workflowdesigner.xaml' I have VS 2012 SP2 with the latest (June) CRM SDK Toolkit installed. I did a clean install of the toolkit so it's not "upgraded" to prevent any old assemblies being referenced. I tried the things from the referenced question and moved the assemblies over and also re-referenced the latest assemblies to make sure everything works fine. I also tried downloading a workflow XAML created in CRM and opening but it gives the same error. I also opened the "example" workflow XAML solution in the SDK, again same result.

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  • Implementing a two-way communication between Microsoft Dynamics CRM and 3rd party app

    - by CxDoo
    I need to implement a bi-directional communication between Microsoft Dynamics CRM and a 3rd party server. The ideal scenario is as follows: User tries to create an entity in CRM In pre-create hook a 3rd party library function is called (or web service or whatever), filled with relevant info, which tries to create the respective entity on the server If the call fails, creation fails in CRM If the call succeeds, the entity is created in the CRM AND additional fields are filled with return values from the call More specifically, I want to do something like this when user tries to create a new entity instance: try { ExternalWebService.CreateTrade(ref TradeInfo info) //this was initialized on the external server myCRM_Trade_Entity.SerialNo = info.SerialNo; CreateNew(myCRM_Trade_Entity); } catch (whatever) { fail; } What would be the suggested way to do this? I am new to Dynamics, have read about Workflows and Plugins but am not sure how should I do this properly.

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  • Banco Espírito Santo Increases Sales Campaign Success Rate with Siebel CRM

    - by Tony Berk
    Banco Espírito Santo (BES), founded in 1869, is the second-largest private financial institution in Portugal with a 20.3% domestic market share, 2.1 million customers, and more than 700 in-country branches. It also has a strong international presence with operations in 23 countries and four continents. With strong growth in its major markets, BES needed a modern, cost-effective, scalable, and reliable customer relationship management (CRM) solution for its retail operations. The bank wanted to optimize client relationship management and integrate all customer touch points and service channels to improve the success of its sales and marketing initiatives. BES implemented the same CRM solution as many other leading banks: Oracle's Siebel CRM. With Siebel CRM 8.1 and other Oracle solutions, BES significantly increased sales of its new financial products across all channels by up to 25%, and it expects to increase annual revenue by up US$4 million annually. It also improved the success rate of bank branch sales, marketing, and lead generation campaigns by nearly 10%. “We are very happy with Oracle’s Siebel CRM applications. We already knew that this was the best solution available, but it has surpassed our best expectations,” said João Manaças, Customer Relationship Management Manager, Personal Marketing Department, Banco Espírito Santo. Click here to learn more about BES's use of Siebel CRM.

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  • Why The Athene Group Chose Fusion CRM

    - by Tony Berk
    A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year, The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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  • Successful Fusion CRM Bootcamp in Paris - July 24-24th

    - by Richard Lefebvre
    The first Fusion CRM Bootcamp for EMEA partners successfully took place in the Paris Pullmann Bercy hotel on July 24-26th. The agenda covered 14 Fusion CRM topics in depth, including detailed presentations and hands-on exercises, delivered by a team of Fusion CRM experts from Oracle Product Development. 89 participants represented 55 companies from 14 different countries, attended this event which was also a great opportunity to network with Oracle Product Development and Alliances & Channels executives during the breaks and the "Fusion Lounge" session each day after the training. As expressed by the participants in the event survey, the overall satisfaction reached to an impressive percentage of 85+ with the response of “met or exceeded the expectations” and with individual comments such as: On top of the presentation of Fusion CRM as a product, this event allowed to better understand Oracle's product and rollout strategy. The ability to meet the development team was really a bonus. Extremely valuable information given that enables integrators to go on the road of Fusion CRM Excellent organization, good product information coverage and demonstration Additional Fusion CRM bootcamps are planed across EMEA in the next quarters, although they will probably be under a different format which is still to be defined.

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  • Laptop HDD failure imminent?

    - by Andrei Rinea
    I have an HP Compaq 615 laptop with an 160 GB 7200 rpm HDD. Hasn't been dropped or shaken, in fact it almost always stayed on my desk. I've treated it as nice as I could. The other day, however, my OS froze and I could hear a repeated clink-clink-clink coming from the HDD zone of the laptop. I had to switch off hardware-ly the laptop and re-start it. It worked very well after, including now. However I backed up immediately the core data on my USB drive and ordered an external USB HDD for periodic backups. Will it die soon or it was just a "blip"?

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  • Gateway GT5220 Boot/POST Failure

    - by John Rudy
    I have a Gateway GT5220 I'm troubleshooting. It is, in fact, the machine I just gave my father for his birthday a couple months ago. (Prior to that, it was my home PC. My home PC is now the MacBook on which I'm writing this.) Before going any further, I suspect that the answer will be, "It's worse than that, it's dead, Jim, it's dead, Jim, it's dead, Jim." At least, mobo and/or CPU. The initial symptoms were as follows: Turn on power All fans fire up (thus making it so I can't hear if the hard drive is spinning or not, nor are my hands sensitive enough anymore to feel it) No LEDs remained lit on the front panel. (Initially, the hard drive indicator flashed briefly.) No beep, no video, no nothing. Following some advice I found here, I tried to "drain the stored power." After following those steps, the new symptoms were: Turn on power All fans fire up The front panel LEDs remained lit! After about 20, maybe 30 seconds, we had video! Sort of. We got to the Gateway splash/POST screen, which appeared thoroughly corrupted. How corrupted? Well, I imagine it's what a POST screen would look like after reading the wrong passage out of the Necronomicon: It stayed there. I gave it at least 5, maybe 6 minutes, and it didn't move. So I shut her down, started her up again, and now (this is where we currently stand, symptomatically) we have this: Turn on power All fans fire up The front panel LEDs remain lit No video, no beep, no nothing. I'm a software guy; haven't done real hardware troubleshooting in years. My gut tells me that the mobo and/or CPU is fried, and unfortunately my gut didn't get to be as big as it is being wrong all the time. :( In addition to the link above, I have read all of the following (trying to save you some LMGTFY trouble): Gateway Support POST Error Messages and Handling About a zillion (useless) POST beep code sites A kioskea.net post indicating that most likely we're at what I consider "total loss" (mobo and/or CPU) My questions: Are there any conditions other than mobo/CPU that could cause symptoms like these? Is it worth my time to try the next hardware troubleshooting step?(IE, remove all non-critical hardware from the machine, try to boot, systematically replace one by one until we find the failing component) Which mobos will fit in the Gateway GT5220 case (with rear ports correctly aligned)? (Why this is not a dupe: I wouldn't have posted this question if it hadn't been for the funkadelic possessed video display on the one occasion we got video out. I think that justified this not being an exact dupe. Of course, if the community overrules, I will understand.)

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  • Graphics card failure, anything I could try...

    - by ILMV
    My gaming PC has decided to die, it's not the first time but usually a quick ATX reset brings it back to life. Today it didn't. I disconnect all unessasary devices so I've only got the case button / LED cables, GPU, CPU, RAM and power connected, the computer still didn't turn on. I've not got a speaker on my motherboard so found a spare one I have for testing and when the machine starts up I get one long beep and two short beeps from my Award BIOS, which apparently means a video card error. I change it with the GPU from another machine and all works well. Q: So I have a faulty graphics card (an nVidia 8800GT OC), is there anything I can try to resurect it?

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  • Windows 7 boot failure after update

    - by Jake
    Installed some windows 7 updates today, mostly just optional fixes and it installed an update to my IntelliType or IntelliPoint drivers (Keyboard & Mouse). It asked to reboot, computer gets to the windows load screen and redirects to the repair utility. Repair utility failed, it said if I recently installed a device, unplug it and try to restart. So I unplugged my keyboard and mouse, restarted. Nothing. I noticed that all the errors seemed to be Windows 7 thinking the installation was on another one of my slave drives. For example, my windows installation is on C:, but I have other drives, like G:, X:, etc... So it said "Critical Boot File G:\Windows\system32\drivers\amdxata.sys is corrupt, but why not C:\ ? So I unplugged ALL other hard drives, it still tried loading X:, even though the only one plugged in was C: I have the windows disk, but that didn't seem to help. I was thinking I need to fix my boot.ini or something simple like that was corrupt, the hard drives seem fine. I'm screwed, it's finals week.

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  • Setup automated calling during an ETL failure

    - by Ryan M
    Just started working on a large data warehouse project that runs some large ETLs every night. In the event of an error I receive an email, but I was hoping to somehow create something that will automatically call me, so I don't have to wake up and check my email at 4 every morning to make sure the ETLs finished properly. I know I can setup an SMS pretty easily, but I don't think that will be enough to wake me up :) Anyone have any experience trying to do this before?

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