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• Dell Media Direct is rebooting my machine when it goes into sleep mode

  - by wsanville

  I've got a Dell Studio 1535 laptop, which shipped w/ Vista 32-bit. I've since formatted and installed Windows 7 64-bit. Everything has been fine for months, but recently, every time I leave my machine unattended and it goes to sleep, it wakes with the Dell Media Direct splash screen, and then goes to the "Windows was not shut down properly..." dialog that asks if you want to boot safe mode/start Windows normally/etc. The stupid button is also stuck on currently, but even when it is off, the problem still occurs. From the searching I've done, I've learned that the program is installed on its own partition, but I'm fairly certain I formatted everything. See screenie of my partitions: How can I stop the madness? Update: I've removed the 39 MB OEM Partition and it is still happening.

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• Centos and dell PowerEdge Rxxx Series.

  - by OrenM

  hi we lately purchase few dell servers all of them from Rxxx series couple of R410 and R710 the OS we used on those servers is: CentOS 5.4 we're getting very weird error messages and we lost network connectivity couple of times (restarting the network interface was needed to fix it) the messages we're getting are: Message from syslogd@ at Wed Nov 18 12:07:08 2009 ... servername kernel: Uhhuh. NMI received for unknown reason 20. Message from syslogd@ at Wed Nov 18 12:07:08 2009 ... servername kernel: Do you have a strange power saving mode enabled? Message from syslogd@ at Wed Nov 18 12:07:08 2009 ... servername kernel: Dazed and confused, but trying to continue we have never seen those messages in the previous series of dell poweredge servers do someone here using centOS 5.4 on Rxxx series? did it happen to him too? maybe you have a suggestion about how to prevent it from happening

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• dell xps m1530 overheating

  - by Alex B.

  Hello, My Dell XPS M1530 get insanely hot. What can I do?? Thanks

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• 3rd monitor with Dell Precision 490

  - by Animesh Kumar

  I am trying to go for a 3 monitor setup on my workstation, but need some information before I can invest in a new graphics card and 2 monitors. Would be glad to get some help here: I have a Dell Precision 490 workstation with Nvidia Quadro FX 4500 graphics card (PCI-E 16) on it. It has 2 DVI-D ports that can support 2 monitors upto 2560x1600 resolution. For the third monitor, I was looking at Nvidia NVS 295 card, however I am not sure if it is physically possible to hook another card to the motherboard. Here is the spec of Precision 490: http://www.dell.com/downloads/global/products/precn/en/spec_precn_490_en.pdf Can I attach NVS 295 to it? If not, what options do I have?

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• Dell R910 with Integrated PERC H700 Adapter

  - by Alex

  I am in the process of designing an architecture based around a single Dell R910 server running Windows Server 2008 Enterprise. I would like the server to have 8 RAID1 pairs of spinning disks, so I intend to implement: Dell R910 Server Integrated PERC H700 Adapter with 1 SAS expander on each SAS connector (so 8 expanders in total) 7 RAID1 pairs of 143Gb 15K HDD, each paired on one connector using an expander 1 RAID1 pair of 600Gb 10K HDD, paired on the remaining connector using an expander My main concern is not to introduce bottlenecks in this architecture, and I have the following questions. Will the PERC H700 Adapter act as a bottleneck for disk access? Will using SAS expanders for each RAID1 pair cause a bottleneck or would this be as fast as pairing disks directly attached to the SAS connectors? Can I mix the disks, as long as the disks in each RAID1 pair are the same? I assume so. Can anyone recommend any single-to-double SAS Expanders that are known to function well with the H700? Cheers Alex

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• Uninstall Dell Wave

  - by Onion-Knight

  The image we put on our company laptops includes the Dell Wave interface for Biometric log in. The Wave UI increases boot time by about 5 minutes (because it loads the fingerprint database(a feature I don't use)), so I'm trying to uninstall it, but with little success. There is no line-item in the Add/Remove Programs menu to formally delete it, nor is there a Service I can stop/remove to disable the Wave UI. I've tried looking online, but all I find instead are hits for Google Wave and virus-removal forums with HyjackThis dumps that include Dell Wave records. Any ideas?

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• Install Win7 on Dell XPS1730: CD Driver missing

  - by Mies75

  Vista crashed on my DELL XPS 1730 laptop. Again. I deleted the RAID array, created a new one and started to install Window 7 from DVD. During the initial phase of installation the setup pop ups this: Load Driver: A required CD/DVD device driver is missing... I can then insert other media to load the drivers, but it can't find any. I checked the DELL site for drivers but I can only find firmware for the drive. Which driver do I need, and where can I download it?

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• Set 802.1Q tagged port on VLAN1 on Dell PowerConnect switch

  - by Javier

  I'm having big troubles when adding this Dell switch to my network. Here we use several VLANs to segment traffic. All switches (3com and DLink mostly) have configured the same VLANs, most ports are 'untagged' and belong to a single VLAN, except for the ports used to join together the switches (in a star topology), these ports belong to all VLANs and use 802.1Q tags. So far, it works really well. But on this new switch (a Dell PowerConnect 5448), the settings are very different (and confusing). I have configured the same VLANs, an the uplink ports are set in 'general' mode (supposed to be fully 802.1Q compliant), I can set the VLAN membership as 'T' on these ports for all VLANs except VLAN 1. It always stay as 'U' on VLAN 1. Any ideas?

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• Dell Inspiron/Windows Vista sleep/hibernate issue

  - by sarge

  When I hit the sleep button in Windows the computer looks like it's going into Sleep mode but a few seconds later it's restarted, and stops with this error message: internal hard disk drive not found To resolve this issue, try to reseat the drive. No bootable devices--strike F1 to retry boot, F2 for setup utility Press F5 to run onboard diagnostics. The computer is running Windows Vista (SP2) and I have installed all available Windows Updates and the latest manufacturer drivers. I have already tried to reseated the drive, ran the onboard diagnostics and there were no errors. I have changed the power settings for all devices where it's available so that they are not allowed to wake up the computer. Any ideas?

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• Num Lock of laptop working strangely [Dell Vostro 1710]

  - by Bakhtiyor

  My laptop model is Dell Vostro 17" and it has numeric keypad. The problem is that its Num Lock key works very strange. Sometimes when I press it the information led of Num Lock activates, but sometimes when I try to activate numeric keypad it refuses and this led doesn't activate and therefore numeric keypad doesn't work at all. Does it mean that I need to change my keyboard at all? In addition Esc key doesn't work for a long time. I think the main reason for that is my son (2year old) who started playing with my laptop from his 1st year. If I need to change the keyboard where can I buy it for a good price, because in Dell I think when I called them 2-3 months ago they offered me keyboard for about more then 50Euros. Currently I live in Spain. Thanks.

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• Dell Media Direct is rebooting my machine when it goes into sleep mode

  - by wsanville

  I've got a Dell studio 1535 laptop, which shipped w/ Vista 32 bit. I've since formatted and installed Win 7 64. Everything has been fine for months, but recently, every time I leave my machine unattended and it goes to sleep, it wakes with the Dell Media Direct splash screen, and then goes to the "Windows was not shut down properly..." dialog that asks if you want to boot safe mode/start Windows normally/etc. The stupid button is also stuck on currently, but even when it is off, the problem still occurs. From the searching I've done, I've learned that the program is installed on its own partition, but I'm fairly certain I formatted everything (see screenie of my partitions: http://www.engr.uconn.edu/~wsj05001/misc/partitions.png). How can I stop the madness?

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• Uninstall or Disable Dell Wave

  - by Onion-Knight

  The image we put on our company laptops includes the Dell Wave interface for Biometric log in. The Wave UI increases boot time by about 5 minutes (because it loads the fingerprint database(a feature I don't use)), so I'm trying to uninstall it, but with little success. There is no line-item in the Add/Remove Programs menu to formally delete it, nor is there a Service I can stop/remove to disable the Wave UI. I've tried looking online, but all I find instead are hits for Google Wave and virus-removal forums with HyjackThis dumps that include Dell Wave records. Any ideas? Edit: Removal isn't entirely necessary. Disabling the Wave UI is good enough.

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• Dell Power Edge R515 - Replacing a Bad Hard Drive in a RAID

  - by LonnieBest

  I've ordered a new hard drive to replace a bad one in a Dell Power Edge R515. The manual covers obvious topics regarding physical replacing of hard drives, but I've never done this before on a production server where RAID is involved. I've heard people talk about this topic, and I've heard that some servers have RAID controllers that are smart enough to allow you to just put in the new drive (hot swap), and then the server will know automatically how to rebuild that drive to be what the old one was to the system. Where do I find the proper procedure for replacing a failed hard drive on a live production Dell Power Edge R515? Can someone with experience tell me how easy or hard this usually is?

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• Dell 2155cdn Multifuntion Printer

  - by Wayne-Z

  Hey guys. So after a prolonged period, (overnight) i lose the ability to initiate a scan directly from the unit. I'll initiate a job and after awhile, it times out and beeps. However, when i go to the PC and initiate a scan from there, the scan job goes through just fine, and i can then initiate scans directly from the unit all day. Until a prolonged period (overnight). Then i have to do the process again. Ive made sure all powersave settings were off.. The PC doesnt go to sleep or a powersave state. Any insight into this will be appreciated. Pertinent Info: - Unit: Dell 2155cdn Multifunction - Connected via USB - PC: Dell Optiplex 755

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• Impossible do find motherboard drivers to Dell Dimension 3000

  - by Masziej

  Hello, I recently formatet and reinstalled XP on my girlfriends computer. Ive had this computer since 2001, never formatet it, until now =) Anyway the problem is that i cant find any drivers for the motherboard (integrated audio, video and ethernet). as i said its an old ass Dell. Cant remember if I got any cds along with it. Even if i did theyre gone a long time ago. So, I ran CPUZ and got this: --Motherboard-- Dell Computer Corp. Model 0K8980 And started googling. But didnt find any drivers. Still cant So im asking for a little help here. I really need to get the computer going before she wants a new one :D And yes i have looked on dells homesite, but they dont seem to wanna host drivers for their old stuff

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• Set 802.1Q tagged port on VLAN1 on Dell PowerConnect switch

  - by Javier

  I'm having big troubles when adding this Dell switch to my network. Here we use several VLANs to segment traffic. All switches (3com and DLink mostly) have configured the same VLANs, most ports are 'untagged' and belong to a single VLAN, except for the ports used to join together the switches (in a star topology), these ports belong to all VLANs and use 802.1Q tags. So far, it works really well. But on this new switch (a Dell PowerConnect 5448), the settings are very different (and confusing). I have configured the same VLANs, an the uplink ports are set in 'general' mode (supposed to be fully 802.1Q compliant), I can set the VLAN membership as 'T' on these ports for all VLANs except VLAN 1. It always stay as 'U' on VLAN 1. Any ideas?

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• Impossible do find motherboard drivers to and old Dell computer

  - by Masziej

  Hello, I recently formatet and reinstalled XP on my girlfriends computer. Ive had this computer since 2001, never formatet it, until now =) Anyway the problem is that i cant find any drivers for the motherboard (integrated audio, video and ethernet). as i said its an old ass Dell. Cant remember if I got any cds along with it. Even if i did theyre gone a long time ago. So, I ran CPUZ and got this: --Motherboard-- Dell Computer Corp. 0K8980 And started googling. But didnt find any drivers. Still cant So im asking for a little help here. I really need to get the computer going before she wants a new one :D And yes i have looked on dells homesite, but they dont seem to wanna host drivers for their old stuff

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• Register for windows Upgrade Offer from Windows 7 to Windows 8

  - by BumbleBee

  I have to register for windows Upgrade Offer from here. I purchased Dell Inspiron 5520 laptop before 2 weeks and I got windows 7 Home Basic in it. But now I want to register for windows upgrade offer, When I filled up registration form and submit then it displayed that I am not eligible for this kind of offer. I don't know why this message is displaying although I bought laptop in between eligible time period. I think, I was filling wrong details in form. Because I am not sure about what to fill in Retailer's Name, Purchase Date and PC Model. And one thing is how to find right purchase Date from my product's Service Tag ? Which date I have to fill in form, Shipping Date OR Manufacture Date? Please Provide me a right direction to register and correct information regarding Retailer'Name and Purchase Date and PC Model.

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• dell laptop's screen goes to screen saver after a very short time

  - by homestead

  Not sure why, but recently my dell laptop (inspiron 1720) screen goes black after a very short time of unuuse. e.g. if I am watching a video, the screen goes all black, I have to move the mouse cursor to get it back. what could be the issue?

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• Windows XP refuses to install on a dell mini 10

  - by Zac

  I have a dell inspiron mini 10. It boots from an external CD-ROM drive and goes through the first part of the windows XP home install with no problem, but on reboot it loses the CD-Rom drive when it goes into sysprep. Any ideas on how to get around this to complete the install?

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• Can I install 64-bit OS on my Dell Inspiron 1545 laptop?

  - by Dell user

  My Dell Inspiron 1545 laptop features the Intel Pentium Dual Core T4200 processor. When I bought it, it came preinstalled with Windows Vista Home Basic, 32-bit. I'm considering upgrading it to Windows 7 Home Premium, but I don't know whether I should order the 64-bit or 32-bit version. The information I found on the web has been confusing. Does anyone know if my laptop supports 64-bit OS?

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• Desktop installation fails on Dell Precision T1600 with Nvidia Quadro card?

  - by Masao

  I'm trying to install Ubuntu 12.04 Desktop on a Dell Precision T1600, however, I get a blank screen with only a blinking cursor in the top left hand corner (this is after the grey screen with the small Ubuntu logo at the bottom). If I remove the Nvidia Quadro 2000 card and plug a monitor into the built-in VGA port, then the installation works fine. Also, I've tried an Nvidia Quadro 2000D by PNY, but I get the same problem. Has anyone installed Ubuntu 12.04 Desktop on a Dell Precision workstation?

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• Dell Perc 6i with FreeBSD 8.1 errors with mfi0: COMMAND xxxxxxxx TIMEOUT AFTER xxx SECONDS

  - by jDempster

  We've recently bought two Dell PowerEdge R710 servers with Perc 6i controllers and 6x 135GB SAS Drives. We'd done some pretty extensive testing on a Dell PowerEdge R510 server with a Perc 6i and 4x 135GB SAS Drives running FreeBSD 8.1 for it's wonderful ZFS support and mfiutil. We hadn't had any problems with the R510 and had got to a point where we where happy with the performance of ZFS. Since running FreeBSD 8.1 on the R710 we've been getting errors from the RAID controller. mfi0: COMMAND 0xffffff80005d1770 TIMEOUT AFTER 6178 SECONDS This usually brings the system to a stand still. But it doesn't always happen, and performs very well up until it does happen. We've been running the disk as 3 mirrored drives striped in ZFS. So far we've noticed that running the drives with RAID10 on the RAID seems to work without errors (still testing). At first I thought hardware error as we'd been running FreeBSD on the R510 with the same controller without any issues. But both R710 have the same issue. All controllers are running the same firmware.

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• Dell Poweredge 2600 RAID Transfer How-to

  - by DCookie

  Help, please! Hardware: Dell Poweredge 2600 PERC 4 SCSI Drives, 1 standalone 3 in a RAID 5 configuration OS: Windows 2000 Server In other words, a fairly old system. Anyway, we are in the process of taking over support for this site. The current tech wants out and is fading from view fast, so we need to solve this problem: The standalone disk (where the OS was) failed. We've replaced the disk, installed the OS, but need to know exactly how to proceed from here. I've never worked with a RAID system before, so I don't want to touch anything without knowing what I'm doing. We are not certain if the site will want us to attempt to recover the array or wait for the old tech to become available. We have replaced the server with a temporary box, and recovered MOST of the data from an online backup service. However, the other tech failed to backup a part of the data and the only copy of it is on this RAID array. Hence, our caution. We have poked minimally around in the boot-up PERC config utility, and it seems to me that that's where we'll need to be to reclaim the array. Another possibility is that there is some Dell software for the RAID controller we need to acquire. Can anyone provide clues as to how to proceed from here? Any help GREATLY appreciated.

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• Strange performance issue with Dell R7610 and LSI 2208 RAID controller

  - by GregC

  Connecting controller to any of the three PCIe x16 slots yield choppy read performance around 750 MB/sec Lowly PCIe x4 slot yields steady 1.2 GB/sec read Given same files, same Windows Server 2008 R2 OS, same RAID6 24-disk Seagate ES.2 3TB array on LSI 9286-8e, same Dell R7610 Precision Workstation with A03 BIOS, same W5000 graphics card (no other cards), same settings etc. I see super-low CPU utilization in both cases. SiSoft Sandra reports x8 at 5GT/sec in x16 slot, and x4 at 5GT/sec in x4 slot, as expected. I'd like to be able to rely on the sheer speed of x16 slots. What gives? What can I try? Any ideas? Please assist Cross-posted from http://en.community.dell.com/support-forums/desktop/f/3514/t/19526990.aspx Follow-up information We did some more performance testing with reading from 8 SSDs, connected directly (without an expander chip). This means that both SAS cables were utilized. We saw nearly double performance, but it varied from run to run: {2.0, 1.8, 1.6, and 1.4 GB/sec were observed, then performance jumped back up to 2.0}. The SSD RAID0 tests were conducted in a x16 PCIe slot, all other variables kept the same. It seems to me that we were getting double the performance of HDD-based RAID6 array. Just for reference: maximum possible read burst speed over single channel of SAS 6Gb/sec is 570 MB/sec due to 8b/10b encoding and protocol limitations (SAS cable provides four such channels).

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