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• Disconnected Online Customer Experience? Connect It with Oracle WebCenter

  - by Christie Flanagan

  Engage. Empower. Optimize. Today's customers have higher expectations and more choices than ever before. Successful organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey. This requires a new approach that connects and optimizes all customer touch points as they research, select and transact with your brand. Attend this webcast to learn how Oracle WebCenter: Works with Oracle ATG Commerce and Oracle Endeca to deliver consistent and engaging browsing, shopping and search experiences across all of your customer facing websites Enables you to optimize the performance of your online initiatives through integration with Oracle Real-Time Decisions for automated targeting and segmentation Connects with Siebel CRM to maintain a single view of the customer and integrate campaigns across channels Register now for the Webcast. Register Now Thurs., November 8, 2012 10 a.m. PT / 1 p.m. ET Presented by: Joshua DuhlSenior Principal Product ManagerOracle WebCenter Christie FlanaganDirector of Product MarketingOracle WebCenter

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• Oracle University Nuovi corsi (Week 10)

  - by swalker

  Oracle University ha recentemente rilasciato i seguenti nuovi corsi in inglese: Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Per ulteriori informazioni e per conoscere le date dei corsi, contattate il vostro Oracle University team locale.

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• Bouygues Telecom Gains a 360-Degree Overview of Customers and Improves Offer Acceptance Rates

  - by user511693

  With more than 10 million mobile customers and 500,000 landline customers, the mission of Bouygues Telecom is to become the premier mobile, landline, television, and internet brand in France, by focusing on customer acquisition, advice, service, and support. Project challenges included: Leverage every customer relationship and increase customer loyalty through personalized offers or promotions on landline or mobile phone contracts Build on marketing campaigns and take advantage of incoming contacts from the company’s call center, Web, and retail stores Improve acceptance rates of communication service offers “Thanks to Oracle’s Siebel CRM solutions and Oracle Real-Time Decisions, we can now meet customer requests faster, personalize offers to improve the services we provide, and gain feedback on responses to offers. This enhances our knowledge of our customers before our next contact with them, whether through the Web site, call center, or our Club retail stores.” – Eric Dobremer, IT Manager - Grand Public CRM Development, Bouygues Telecom Read about results here.

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• Oracle Process Accelerators Release 11.1.1.7.0 Now Available

  - by Cesare Rotundo

  The new Oracle Process Accelerators (PA) Release (11.1.1.7.0) delivers key functionality in many dimensions: new PAs across industries, new functionality in preexisting PAs, and an improved installation process. All PAs in Release 11.1.1.7.0 run on the latest Oracle BPM Suite and SOA Suite, 11.1.1.7. New PAs include: Financial Reports Approval (FRA): end-to-end solution for efficient and controlled Financial Report review and approval process, enabling financial analysts and decision makers to collaborate around Excel. Electronic Forms Management (EFM): supports the process to design and expose eForms with the ability to quickly design eForms and associate approval processes to them, and to then enable users to select, fill, and submit eForms for approval Mobile Data Offloading (MDO): enables telecommunications providers to reduce congestion on cellular networks and lower cost of operations by using Oracle Event Processing (OEP) and BAM to switch devices from cellular networks to Wi-Fi. By adopting the latest PA release , customers will also be able to better identify and kick-start smart extension of their processes where business steps are supported by Apps: PA 11.1.1.7.0 includes out-of-the-box business process extension scenarios with Oracle Apps such as Siebel (FSLO) and PeopleSoft (EOB).

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• Private Cloud: Putting some method behind the madness

  - by Sudip Datta

  Finally, I decided to join the blogging community. And what could be a better time to start than the week after OpenWorld 2012. 50K+ attendees, demonstrations, speaker sessions and a whole lot of buzz on Oracle Cloud..It was raining clouds in this year's Openworld. I am not here to write about Oracle's cloud strategy in general, but on Enterprise Manager's cloud management capabilities. This year's Openworld was the first after we announced the 12c Cloud Control and we were happy to share the stage with quite a few early adopters. Stay tuned for videos from our customers and partners, I will post them as they get published. I met a number of platform administrators in Oracle-DBAs, Middleware Admins, SOA Admins...The cloud has affected them all, at least to the point where it beckoned more than just curiosity..Most IT infrastructure are already heavily virtualized (on VMWare and on others including Oracle VM), and some would claim they are already on “cloud” (at least their Sysadmins told them so). But none of them were confident of the benefits because their pain points continued to grow.. Isn't cloud supposed to ease those? Instead, they were chasing hundreds of databases running on hundreds of VMs, often with as much certainty propounded by Heisenberg. What happened to the age-old IT discipline around administration, compliance, configuration management? VMs are great for what they are. I personally think they have opened the doors to new approaches in which an application stack gets provisioned and updated. In fact, Enterprise Manager 12c is possibly the only tool out there that can provision full-fledged application as VM Assemblies. In this year's Openworld, customers talked on how they provisioned RAC and Siebel assemblies, which as the techies out there know, are not trivial (hearing provisioning time for Siebel down from weeks to hours was gratifying indeed). However, I do have an issue with a "one-size fits all" approach to cloud. In a week's span, I met several personas: Project owners requiring an EC2 like VM instance for their projects Admins needing the same for Sparc-Solaris. DBAs requiring dedicated databases for new projects APEX Developers needing just a ready-to-consume schema as a service Java Developers looking for a runtime platform QA engineers needing a fast clone of their production environment If you drill down further, you will end up peeling more layers of the details. For example, the requirements for Load testing and Functional testing are very different. For Load testing the test environment should ideally be the same as the production. You shouldn't run production on Exadata and load test on a VM; they will just not be good representations of one another. For Functional testing it does not possibly matter. DBAs seem to be at the worst affected of the lot. It seems they have been asked to choose between agile provisioning and  faster runtime performance. And in some cases, it is really a Hobson's choice, because their infrastructure provider made no distinction between the OLTP application and the Virtual desktop! Sad indeed. When one looks at the portfolio of services that we already offer (vanilla IaaS, VM Assembly based PaaS, DBaaS) or have announced (Java PaaS, Instant Cloning, Schema-aaS), one can possibly think that we are trying to be the "renaissance man" ! Well I would have possibly digested that had it not been for the various personas that I described above. Getting the use cases right is very important for an application such as cloud management. We iterate and iterate over these over and over again and re-validate them in CABs (Customer Advisory Boards). We consider over the major aspects of tenancy: service placement, resource isolation (can a tenant execute an expensive SQL and run away with all the resources), quota and security. We, in Engineering, keep reminding ourselves that we are dealing with enterprise clouds. We owe it to our customer base ! In the coming posts, I will drill down more into each of the services. In the meanwhile, here are some collateral and  demos for starters with EM 12c. http://www.oracle.com/technetwork/oem/cloud-mgmt/index.html Sudip Datta The views expressed here are my own and do not necessarily reflect the views of Oracle. Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter --

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• Nucleus Research: Oracle Fusion CRM is a CRM Leader

  - by Richard Lefebvre

  Nucleus Research published their updated CRM Technology Value Matrix – Second Half 2012.  The Value Matrix evaluates CRM vendors on functionality and usability which they consider the core indicators in an application’s ability to deliver initial ROI and value over time.  Oracle Fusion CRM is in the “Leader” quadrant.  CRM On Demand enters the “Leader” quadrant with the release of version 20 delivering continued investment in Oracle CRM On Demand.   Oracle Siebel CRM is in the “Expert” quadrant.  RightNow continues to be placed in the “Facilitator” quadrant.  The full report is available in the CRM section of the Industry Analyst Reports page on Oracle.com  -  Industry Analyst Relations Web site.

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• Building a Fusion Applications Ready Foundation

  Designed from the ground-up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Fusion Applications are 100 percent open standards-based business applications that set a new standard for the way we innovate, work and adopt technology. Delivered as a complete suite of modular applications, Fusion Applications work with your existing portfolio to evolve your business to a new level of performance. In this AppCast, part of a special series on Fusion Applications, you will hear how components of Oracle Fusion Middleware, the very same platform that underpins Oracle Fusion Applications, can work with and enhance your Oracle E-Business Suite, Siebel, PeopleSoft, JD Edwards and other application investments. You will learn how you can build a Fusion-ready Applications Foundation and how you prepare your IT and operational skills to use and run Oracle Fusion Applications.

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• Lower your Applications Infrastructure Cost with Oracle Database 11g

  - by john.brust

  If you missed our live Oracle Database 11g Release 2 webcast last Friday, the replay is available. So, join us for the on demand free Webcast in which Mark Townsend, Vice President of Oracle Database Product Management, discusses how running your Oracle applications (Oracle eBusiness Suite, Oracle's PeopleSoft, and Oracle's Siebel ) on Oracle Database 11g can improve performance and scalability, eliminate downtime, and reduce IT infrastructure costs. In the Q&A segment, Mark answers questions about compression, virtual machines, Oracle Active Data Guard, online application upgrades, and much more. Note: Turn off pop-up blockers if the slides do not advance automatically.

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• New Exadata and Exalogic public references

  - by Javier Puerta

  The following are new public references for Exadata and Exalogic: Allegis Accelerates HR Processing for 130,000 Contractors  Oracle customer, Allegis, describes how Oracle Exadata and Oracle Exalogic helped consolidate and optimize critical processes running in Oracle's PeopleSoft.  Hyundai Motor Company Document Cuts Repository Management and Access Times Approximately 85%, Saves More Than US$1 Million in Yearly Printing and Paper Costs The company implemented Oracle Exalogic Elastic Cloud, Oracle Exadata Database Machine, Oracle WebLogic, and Oracle WebCenter Content 11g to ensure high performance and stability for its new document-centralization system  University of Minnesota Reduces Data Center Footprint while Enhancing Performance and Manageability with Oracle Exadata Database Machine   Leading Research Institution Consolidates More Than 200 Databases to Approximately 20 while Maximizing Availability for Thousands of Users SThree Prepares to Triple in Size with a Cloud-Based Architecture and a Consolidated, Stable, and Scalable Global Platform  By consolidating 68 databases into a single Oracle Exadata Database Machine, SThree achieved the stability and scalability it needed to support its growth targets. Further enhancements to the organization’s core systems include a planned upgrade for Siebel Contact Center and improved integration with Oracle Fusion Middleware.

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• Are there similarities between operating system kernels and programming language kernels?

  - by rahmu

  I know very little about Smalltalk but I noticed that there's a frequent mention of the "kernel". Dan Ingalls prime maintainer of several implementations of Smalltalk also worked on a Javascript environment called "Lively Kernel" and in Peter Siebel's book he kept mentionning the "kernel". I cannot help but think that it is no coincidence that the creators of Smalltalk used the name of a (central) part of operating systems to refer to a particular component of their language. Was it because Smalltalk intended to act as an operating system? Was it because theory behind programming languages and operating systems have a lot in common? What is the reason behind the common appelation of the two components?

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• ????????

  - by ???02

  ????????Oracle Database VaultOracle Database Vault???????2???????????????????(DBA)???????????·?????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????????????????????????????(??????)??????????????????????? Oracle Database Vault????????????DBA????????????????????DBA????????????????????????????? ??????????????????????????????????????Oracle Database Vault??Oracle-EBS?PeopleSoft?Siebel?SAP?????????????????????????????·?????????????????1. Separation of Duties (????)DBA(?????????)????????????????????????????????????????????????????·????? ????·???????????????????????????DBA????????????????????????????????????? ??????????????????Database Vault??DBA?????????????????????????????????????????????????????????????? ?????????????????????????????????????????2. ???(????)???????·?????????????·???????????????????????????????????????????????????????????????????????????????????????????????????????? SELECT/DML/EXECUTE ???????????????????????????????????????????????????????????????????????? DDL ???????????????????????????3. Multi-Factor Access Control Policy Enforcement (???????·??????)Oracle Database Vault???????????????????????????????????????????????????????·???????????????????????????????????????????????????DDL?DML???????????????????????????4. ???????·?????? ???????????????? (ex ???IP??????)??????? ??????????????? "??" or "???" ????????????????1???????????????????? ???·??? ???????????????? ???????????5. ????·???SQL???????????·???????????????·????true ???????????SQL??????????????????? ?????? Oracle Direct

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• Which guru would you interview in a virtual bonus chapter of "coders at work" book?

  - by systempuntoout

  I've really enjoyed reading Peter Siebel's Coders at work book. At the end of the last chapter (Don Knuth), i tought that the interviews selection was good but a little bit too old-school oriented. So, in your virtual 16th chapter, which guru would you interview? In my 16th chapter, i would be amazed to read an interview of John Carmack.

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• Oracle UPK Content Development Tool Settings

  - by [email protected]

  Oracle UPK Content Development tool settings: Before developing UPK content, your UPK Developer needs to be configured with certain standard settings to ensure the content will have a uniform look. To set the options: 1. Open the UPK Developer. 2. Click the Tools menu. 3. Click Options. After you configure the UPK Options, you can share these preferences with other content developers by exporting them to an .ops file. This is particularly useful in workgroup environments where multiple authors are working on the same content that requires consistent output regardless of who authored the content. (To learn more about Exporting/Importing Content Defaults refer to the Content Development.pdf guide that is delivered with the UPK Developer.) Here is a list of a few UPK Developer tool settings that Oracle UPK Content Developers use to develop UPK pre-built content: Screen resolution is set to 1024 x 768. See It mode frame delay is set to 5 seconds. Know It Required % is set to 70% and all three levels of remediation are selected. We opt to automatically record keyboard shortcuts. We use the default settings for the Bubble icon and Pointer position. Bubble color is yellow (Red = 255, Green = 255, Blue = 128). Bubble text is Verdana, Regular, 9 pt. ***Intro and end frame settings match the bubble settings Note: The Content Defaults String Input Settings will change based on which application (interface) you are recording against. For example here is a list of settings for different Oracle applications: • Agile - Microsoft Sans Serif, Regular, 8 • EBS - Microsoft Sans Serif, Regular, 10 • Hyperion - Microsoft Sans Serif, Regular, 8 • JDE E1 - Arial, Regular, 10 • PeopleSoft - Arial, Regular, 9 • Siebel - Arial, Regular, 8 Remember, it is recommended that you set the content defaults before you add documents and record content. When the content defaults are changed, existing documents are not affected and continue to use the defaults that were in effect when those documents were created. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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• Looking ahead at 2011-with Paul Greenberg

  - by divya.malik

  It is almost the end of 2010, rather unbelievable how fast this year has gone by. It is always interesting to read what our CRM gurus have to say about the coming year. So here is CRM luminary, Paul Greenberg’s  forecast for 2011. Mobile CRM growth accelerates. CRM and “Social” companies continue to integrate their capabilities as a few suites begin to emerge. Social “rankings”, as a measure of customer engagement, will become a standard public measure. Analytics exhibits the most significant growth of any area with Customer Insight apps leading the way. Marketing apps mature with social marketing becoming an integral part of the application offering. Customer service begins to redefine itself with greater emphasis on service communities, web self-service and customer knowledge capture. Knowledge management replaces enterprise content management as a core requirement for large businesses. Customer experience reasserts itself loudly as the core of CRM and SCRM - This one is kind of a no-brainer in a way. Co-creation and customer driven product innovation becomes more than just an advanced idea. Microsoft Azure emerges as a true cloud provider at the level of Amazon as cloud computing considers its rise to becoming a primary technology infrastructure. Application marketplaces will become commonplace as companies look to platform providers to fill ecosystem needs, not just CRM. I do encourage you to read the details of his forecasts, that are split into two blog posts. For Part I click here and for Part II, click here. Technorati Tags: oracle,siebel CRM,scrm,paul greenberg

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• Oracle @ AIIM Conference

  - by [email protected]

  Oracle will be at the AIIM Conference and Exposition next week in Philadelphia. On the opening morning, Robert Shimp, Group Vice President, Global Technology Business Unit, of Oracle Corporation, will moderate an executive keynote panel. Mr. Shimp will lead four Oracle customer executives through a lively discussion of how innovative organizations are driving the integration of content management with their core business processes on Tuesday April 20th at 8:45 AM. Our panelists are: CINDY BIXLER, CIO, Embry Riddle Aeronautical University TOM SHOWALTER, Managing Director, JP Morgan Chase IRFAN MOTIWALA, Vice President, Moody's Investors Service MIT MONICA CROCKER, CRM, PMP, Corporate Records Manager, Land O'Lakes For more information on our panelists, click here. Oracle will be in booth #2113 at the AIIM Expo. Come by and enter the daily raffle to win a Netbook! Oracle and Oracle partners will demonstrate solutions that increase productivity, reduce costs and ensure compliance for business processes such as accounts payable, human resource onboarding, marketing campaigns, sales management, large scale diagrams for facilities and manufacturing, case management, and others Oracle products including Oracle Universal Content Management, Oracle Imaging and Process Management, Oracle Universal Records Management, Oracle WebCenter, Oracle AutoVue, and Oracle Secure Enterprise Search will be demonstrated in the booth. Oracle will host a private event at The Field House Sports Bar - see your Oracle representative for more details Oracle customers can meet in private meeting rooms with their Oracle representatives Key Sessions Besides the opening morning keynote panel, Oracle will have a number of other sessions at the conference. Oracle Content Management will be featured in the session G08 - A Passage to Improving Healthcare: Enhancing EMR with Electronic Records Wednesday April 21st 2:25PM-3:10PM Kristina Parma of Oracle partner ImageSource will deliver this session, along with Pam Doyle of Fujitsu and Nancy Gladish of Swedish Medical Center. Kristina will also be in the Oracle booth to talk about this solution. On Tuesday April 20th at 4:05 PM Ajay Gandhi of Oracle will deliver a session entitled Harnessing SharePoint Content for Enterprise Processes in PeopleSoft, Siebel, E-Business Suite and JD Edwards Tuesday April 20th 1:15PM-1:45PM - Bringing Content Management to Your AP, HR, Sales and Marketing Processes - Application Showcase Theater (on the AIIM Expo Floor - Booth 1549 Wednesday April 21st 12:30PM-1:00PM - Embed and Edit Content Anywhere - Application Showcase Theater (on the AIIM Expo Floor - Booth 1549 For more information, see the AIIM Expo page on the Oracle website.

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• Schmelp Portal, Help Portal: Oracle Fusion Applications Help Online

  - by ultan o'broin

  Yes, the Oracle Fusion Applications Help (or "Help Portal" to us insiders) is now available. Click the link fusionhelp.oracle.com and check it out! Oracle Fusion Applications Help user interface If you're developing your own help for Fusion Apps, then you can use the newly published Oracle Fusion Help User Interface Guidelines to understand the best usage. These guidelines are also a handy way to get to the embedded help design patterns for Oracle Fusion Applications, now also available. To customize and extend the help content itself no longer requires the engagement of your IT Department or expensive project work. Customers can now use the Manage Custom Help capability to edit or add whatever content they need, make it secure and searchable, and develop a community around it too. You can see more of that capability in this slideshare.net presentation from UKOUG Ireland 2012 about the Oracle Fusion Applications User Assistance and Support Ecosystem by Ultan O'Broin and Richard Bingham. Manage Custom Help capability To understand the science and craft that went into the creation and delivery of the "Help Portal" (cardiac arrests all round in Legal and Marketing Depts), then check out this great white paper by Ultan O'Broin and Laurie Pattison: Putting the User into Oracle Fusion Applications User Assistance. So, what's with this "Help Portal" name? Well, that's an internal (that is, internal to Oracle) name only and we should all really call it by the correct product listing name: Oracle Fusion Applications Help. To be honest, I don't care what you call it as long as it is useful. However, these internal names can be problematic when talking with support or the licensing people. For years, we referred casually to the Oracle Applications Help or Oracle Applications Help System that ships with the Oracle E-Business Suite products as "iHelp". Then, somebody went and bought Siebel. Game over.

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• UPK Professional Customer Success Story: Medtronic

  - by [email protected]

  In case you missed the live event, be sure to listen to last week's UPK Customer iSeminar featuring Medtronic. This was the first iSeminar in our quarterly series to showcase UPK Professional (UPK and Knowledge Pathways). Donna Miller and Staci Gilbert gave viewers an inside look at samples of Medtronic's content as they shared their experiences, methodology and best practices for use of the solution. Here are some highlights of the call: • Medtronic initially purchased UPK Professional to support a multi-year, global SAP rollout for 9,000 end users located in 24 countries. • As time went on, they expanded their use of UPK Professional to include several of their other enterprise applications: PeopleSoft, Siebel CRM, Hyperion Financial Management, a number of SAP bolt-ons, Documentum, TrackWise, and many others. • In combination with their Saba LMS, UPK Professional has allowed Medtronic to create, deploy, track and certify consistent end user training for critical transactions and processes across their organization worldwide - essential for a company in a heavily regulated industry. • For key pieces of content or certain end user populations, some Medtronic business units localize/translate the global UPK content. Staci demonstrated examples of their SAP content which has been translated into Japanese. • In the live SAP environment, end users rely on UPK's context sensitive in-application performance support. Medtronic has found this to be very helpful post go-live, giving just-in-time support so end users are confident in a new system or when performing tasks they don't often touch (at quarter or year end). UPK also serves as Medtronic's internal Google. • Medtronic has realized savings on many fronts: reduction in support calls due to in-application performance support, elimination of their training clients, and speedier training (1.5 days rather than 5-7 days) of temporary workers by moving from ILT to a blended solution that includes UPK simulations for eLearning. Thanks again to Donna and Staci for an exceptional presentation. They offered so many great examples for anyone who's looking for ways to get more out of UPK or interested in learning about UPK Professional: Knowledge Pathways. - Karen Rihs, Oracle UPK Outbound Product Management

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• You Need BRM When You have EBS – and Even When You Don’t!

  - by bwalstra

  Here is a list of criteria to test your business-systems (Oracle E-Business Suite, EBS) or otherwise to support your lines of digital business - if you score low, you need Oracle Billing and Revenue Management (BRM). Functions Scalability High Availability (99.999%) Performance Extensibility (e.g. APIs, Tools) Upgradability Maintenance Security Standards Compliance Regulatory Compliance (e.g. SOX) User Experience Implementation Complexity Features Customer Management Real-Time Service Authorization Pricing/Promotions Flexibility Subscriptions Usage Rating and Pricing Real-Time Balance Mgmt. Non-Currency Resources Billing & Invoicing A/R & G/L Payments & Collections Revenue Assurance Integration with Key Enterprise Applications Reporting Business Intelligence Order & Service Mgmt (OSM) Siebel CRM E-Business Suite On-/Off-line Mediation Payment Processing Taxation Royalties & Settlements Operations Management Disaster Recovery Overall Evaluation Implementation Configuration Extensibility Maintenance Upgradability Functional Richness Feature Richness Usability OOB Integrations Operations Management Leveraging Oracle Technology Overall Fit for Purpose You need Oracle BRM: Built for high-volume transaction processing Monetizes any service or event based on any metric Supports high-volume usage rating, pricing and promotions Provides real-time charging, service authorization and balance management Supports any account structure (e.g. corporate hierarchies etc.) Scales from low volumes to extremely high volumes of transactions (e.g. billions of trxn per hour) Exposes every single function via APIs (e.g. Java, C/C++, PERL, COM, Web Services, JCA) Immediate Business Benefits of BRM: Improved business agility and performance Supports the flexibility, innovation, and customer-centricity required for current and future business models Faster time to market for new products and services Supports 360 view of the customer in real-time – products can be launched to targeted customers at a record-breaking pace Streamlined deployment and operation Productized integrations, standards-based APIs, and OOB enablement lower deployment and maintenance costs Extensible and scalable solution Minimizes risk – initial phase deployed rapidly; solution extended and scaled seamlessly per business requirements Key Considerations Productized integration with key Oracle applications Lower integration risks and cost Efficient order-to-cash process Engineered solution – certification on Exa platform Exadata tested at PayPal in the re-platforming project Optimal performance of Oracle assets on Oracle hardware Productized solution in Rapid Offer Design and Order Delivery Fast offer design and implementation Significantly shorter order cycle time Productized integration with Oracle Enterprise Manager Visibility to system operability for optimal up time

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• Live Oracle AppAdvantage Webcast in APAC: Register Today

  - by Tanu Sood

  How Oracle Applications Customers can Extend the Value of their Investments How Oracle Applications Customers can Extend the Value of their Investments Oracle AppAdvantage is an exciting new initiative for Oracle enterprise application customers including E-Business Suite, PeopleSoft, JD Edwards, and Siebel. Oracle AppAdvantage provides strategies to help applications customers simplify, differentiate and innovate their investments through a pace layered architecture that can adjust with business requirements.Whether your organization is extending your applications to mobile devices, building a customer self-service portal, taking applications to the cloud, integrating applications with your other business critical applications or securely extending them to serve your specific needs, you can take the extension or customization work out of the applications and seamlessly extend with Oracle Fusion Middleware technologies as required. This webcast will discuss: Strategies to help applications customers simplify, differentiate and innovate their investments through a pace layered architecture How to get started and implementation use cases with customer examples Register today for this webcast on November 6. Can't wait until the Live Webcast? and ask him a question! If you are facing problems with registration or would like further information please email us at [email protected] -- For any questions on Oracle, our events and products please call or send us an email. Date Wednesday, 6th November 2013 Time Mumbai 10:30 a.m. (GMT +5:30) Singapore 1:00 p.m. (GMT +8:00) Sydney 4:00 p.m. (GMT +11:00)   -- The duration of this Webcast is 60 minutes. -- Contact Us | Legal Notices | Privacy Copyright © 2013, Oracle and/or its affiliates. All rights reserved.

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• MORE on Oracle CRM and the Apple iPad

  - by divya.malik

    Our announcement last week regarding Oracle CRM’s support of the new Apple iPad  has been very well received. I have been watching with glee, the numbers of our demo video downloads move up every day. We now have an updated video which I hope you have all got to see. Click here for the new video. We also got some good coverage on this announcement and lots of positive tweets. Thank you!. Here are just a couple of stories: Oracle Announces Siebel CRM Support for the iPad-                              TMCnet.com, Madhubanti Rudra #10c Oracle Announces CRM Support For iPad-                                          CMSWire, David Roe Finally, a few of you also had asked for more details on this integration, here is the new white paper.

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• Lançamento do Oracle Enterprise Manager 11g - (27/Mai/10)

  - by Claudia Costa

  Não perca este evento exclusivo para executivos, responsáveis de TI e Parceiros Oracle, e explore em que medida a versão mais recente do Oracle Enterprise Manager permite que a gestão das TI seja orientada para o negócio. Registe-se hoje! Descubra as novas capacidades do Oracle Enterprise Manager 11g, que incluem: ·         Gestão integrada, desda a aplicação até ao Cloud Computing, visando a maximização do retorno do investimento em TI ·         Gestão de aplicações orientadas para o negócio, que permte ao departamento de TI identificar e corrigir os problemas antes de estes terem impacto no negócio ·         Gestão e suporte intregrados dos sistemas, fornecendo notificações e correcções proactivas, associadas à partilha de conhecimento entre pares, para aumentar a satisfação dos clientes Junte-se a nós e fique a saber como somente o Oracle Enterprise Manager 11g pode ajudar as TI a melhorarem proactivamente o valor empresarial em diversas tecnologias, incluindo sistemas Sun; sistema operativo Oracle Solaris; Oracle Database; Oracle Fusion Middleware; Oracle E Business Suite; soluções Siebel, PeopleSoft e JD Edwards da Oracle; tecnologias de virtualização e ambientes de nuvem privada. Irá decorrer uma sessão exclusiva para parceiros da Oracle onde falará de temas como a especialização e exploração de oportunidades de negócio conjunto nas áreas de Gestão de aplicações e sitemas. Agenda - Sana Lisboa Park Hotel Avenida Fontes Pereira de Melo, 8 Lisboa Quinta-Feira, 27 de Maio de 2010 Horario: 9:00- 15:30h 9:00    Registo e Café 9:30    Introdução 9:40    Keynote: Business-driven IT Mnagement with Oracle Enterprise Manager 11g 10:25  Experiências de Cliente 11:00  Pausa 11:15  Integrated Application-to-disk Mangement 11:45  Business-driven Application Management 12:15  Integrated Cloud Management 12:45  Integrated Systems Management and Support Experience 13:15  Almoço 14:30  Sessão para Parceiros - Especialização e Oportunidades de negócio com Oracle      Enterprise Manager   Registe-se hoje mesmo para reservar o seu lugar neste evento exclusivo.      

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• Oracle Policy Automation at OpenWorld 2012

  - by jeffrey.waterman

  Oracle Policy Automation (OPA)atOpenWorld 2012 Oracle Policy Automation (OPA), the breakthrough policy automation platform, enables organizations to deliver: Consistent policy-based decision making throughout the organization across all channels Agile response to policy changes and analysis Transparency and auditability This year there will be: 8 sessions – combination of customer panels & product strategy sessions Standalone OPA DEMOpod – Moscone Center WEST, W044 Key highlights Hear Davin Fifield discuss the Product Roadmap for OPA (including OPA + RightNow) he will also be joined by Sean Haynes from Stewart Title who will share the success they are having with OPA. OPA Public Sector Customer Panel - This year the OPA panel consists of some of OPA’s most successful & largest customers, speakers include: Department Works & Pension (UK) Toll – Department of Defence (AU) Municipality of Sao Paulo (Brazil) SCHEDULE HIGHLIGHTS Monday October 1, 2012 SESSION ID TIME TITLE LOCATION CON9655 12:15 pm  1:15 pm PST (Pacific Standard Time) Oracle Policy Automation Roadmap: Supercharging the Customer Experience Davin Fifield, VP OPA Development, OracleSean Haynes, VP Stewart Title Westin San Francisco - Metropolitan I CON9700 12:15 m – 1:15 pm PST (Pacific Standard Time) Siebel CRM Overview, Strategy, and RoadmapGeorge Jacob - Group Vice President, CRM Applications / XML, OracleUma Welingkar - Director, Product Management, Oracle Moscone West - 2009 Wednesday October 3, 2012 SESSION ID TIME TITLE LOCATION CON8840 5.00pm – 6.00pm PST (Pacific Standard Time) Achieving Agility Through Closed-Loop Policy AutomationCustomer PanelFacilitator – Surend Dayal, Oracle Dept. Works & Pension (UK) – Haydn Leary Municipality of Sao Paulo (Brazil) - Luiz Cesar Michielin Kiel Toll (AU) – Nigel Maloney   Westin San Francisco - Franciscan I CON8952 5.00pm – 6.00pm PST (Pacific Standard Time) BPM: An Extension Strategy for Enterprise ApplicationsHarish Gaur -  OracleSrikant Subramaniam - Oracle Moscone West - 3003 Thursday October 4, 2012 SESSION ID TIME TITLE LOCATION CON11515 2:15 pm – 3:15 pm PST (Pacific Standard Time) Oracle Policy Automation + RightNow: Agile self-service and agent experiencesDavin Fifield, VP OPA Development, Oracle Westin San Francisco - City

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• Partner Pricing- und Business Practices-Update jetzt erhältlich

  - by swalker

  Klicken Sie hier, um das Partner Business Practices-Update vom 25. Oktober 2011 zu erhalten.* (PDF) Was ist im Partner Pricing- und Business Practices-Update vom 25. Oktober enthalten? Themen im Hinblick auf Preisstruktur und Lizenzierung Exalogic and SPARC SuperCluster Update Oracle Technologie-Update Oracle Fusion Applications Update Oracle Fusion Cloud Service-Update Update zur Oracle Application Integration Architecture Siebel CRM  Applications Update Oracle CRM On Demand Update Business Process Outsourcing-Update Ungeachtet aller gegenteiligen Festlegungen in einer Partnerbereitstellungsvereinbarung bleiben alle vorhandenen, gültigen Angebote, die von Partnern an Endkunden vor dem 1. September 2011 ausgegeben werden und von den Preis- und Lizenzierungsänderungen vom 25. Oktober 2011 betroffen sind, gültig. Bestellungen, die von Partnern nach diesen Angeboten eingesendet werden, werden bis zum 30. November 2011 berücksichtigt. Partnerangebote, die am oder nach dem 1. September 2011 an Enduser weitergegeben werden, unterliegen den Bedingungen der Bereitstellungsvereinbarung des Partners. Was müssen Sie tun? Besuchen Sie regelmäßig die Seite mit den Partner Pricing- und Business Practices-Updates auf dem OPN-Portal, um mehr über diese Aktualisierungen zu erfahren und bezüglich der neuesten Erklärungen und Ressourcen zu Preis-, Lizenzierungs- und Geschäftspraktiken auf dem aktuellen Stand zu sein. Weitere Informationen Um auf die Partner Pricing- und Business Practices-Updates und das Archiv aller Partner Pricing- und Business Practices-Updates zuzugreifen, klicken Sie hier. * Vertraulich: Die in dieser Mitteilung enthaltenen Informationen richten sich an die Mitglieder des Oracle PartnerNetwork. Bei diesen Informationen handelt es sich um vertrauliche Informationen von Oracle. Sie dürfen von Ihnen nur im Zusammenhang mit dem Vertrieb oder der Implementierung von Oracle Produkten oder Services bei Endkunden oder autorisierten Oracle Partner verwendet werden.

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• BI für schnelle Analysen: Ein Erfolgsprojekt für die DAB bank, durchgeführt von Riverland Reply

  - by A & C Redaktion

  Zufriedene Kunden sind die beste Marketingstrategie. Deshalb bieten wir spezialisierten Partnern die Möglichkeit, professionelle Anwenderberichte über eigene erfolgreiche Oracle Projekte erstellen zu lassen. Hier im Blog präsentieren wir Ihnen in loser Folge Referenzberichte, mit denen Partner bereits erfolgreich werben. Heute: Der Oracle Partner Riverland Reply und sein Business-Intelligence-Projekt für die DAB bank Für die Direkt Anlage Bank, kurz DAB, sind BI-Lösungen längst zu einem wichtigen Steuerungstool geworden. Dabei müssen Datenströme aus verschiedenen Quellen zuverlässig gesteuert werden können. Um die neuesten CRM- und Business Intelligence-Funktionalitäten nutzen zu können, entschied sich die DAB bank für ein Upgrade auf Siebel CRM 8.1.1.7 mit CTI sowie die Integration von Oracle Business Intelligence 11g. Um ihren Wunsch nach Vereinfachung und Vereinheitlichung umzusetzen, fand die DAB in der Münchner Riverland Reply GmbH einen zuverlässigen Partner, der auf technische Beratung, Implementierung und Systemintegration in den Bereichen Prozesse, Businesslösungen und Technologien spezialisiert ist. Die Bedienbarkeit konnte deutlich verbessert werden, was die Prozessabläufe erleichtert. Den Datenzugriff erleichtert nun eine einheitliche Umgebung, und die Reporting-, Visualisierungs-, Such- und Collaboration-Funktionen sind in einem BI-Tool zusammengeführt. Details zum genauen Projektverlauf und den spezifischen Anforderungen finden Sie hier im Anwenderbericht der DAB. Die Möglichkeit, sich und ihre Arbeit gewinnbringend zu präsentieren, können alle spezialisierten Partner nutzen, die ein repräsentatives Oracle Projekt abgeschlossen haben. Erfahrene Fachjournalisten interviewen sowohl Partner als auch Endkunde und erstellen einen ausführlichen, ansprechend aufbereiteten Bericht. Die Veröffentlichung erfolgt über verschiedene Marketing-Kanäle. Natürlich können die Partner die Anwenderberichte auch für eigene Marketingzwecke nutzen, z. B. für Veranstaltungen. Haben Sie Interesse? Dann wenden Sie sich an Frau Renate Mayer. Wir benötigen von Ihnen einige Eckdaten wie Kundenname, Ansprechpartner und eingesetzte Oracle Produkte, eine Beschreibung des Projektes in drei-vier Sätzen sowie Ihren Ansprechpartner im Haus. Und dann: Lassen Sie Ihre gute Arbeit für sich sprechen!

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• BI für schnelle Analysen: Ein Erfolgsprojekt für die DAB bank, durchgeführt von Riverland Reply

  - by A & C Redaktion

  Zufriedene Kunden sind die beste Marketingstrategie. Deshalb bieten wir spezialisierten Partnern die Möglichkeit, professionelle Anwenderberichte über eigene erfolgreiche Oracle Projekte erstellen zu lassen. Hier im Blog präsentieren wir Ihnen in loser Folge Referenzberichte, mit denen Partner bereits erfolgreich werben. Heute: Der Oracle Partner Riverland Reply und sein Business-Intelligence-Projekt für die DAB bank Für die Direkt Anlage Bank, kurz DAB, sind BI-Lösungen längst zu einem wichtigen Steuerungstool geworden. Dabei müssen Datenströme aus verschiedenen Quellen zuverlässig gesteuert werden können. Um die neuesten CRM- und Business Intelligence-Funktionalitäten nutzen zu können, entschied sich die DAB bank für ein Upgrade auf Siebel CRM 8.1.1.7 mit CTI sowie die Integration von Oracle Business Intelligence 11g. Um ihren Wunsch nach Vereinfachung und Vereinheitlichung umzusetzen, fand die DAB in der Münchner Riverland Reply GmbH einen zuverlässigen Partner, der auf technische Beratung, Implementierung und Systemintegration in den Bereichen Prozesse, Businesslösungen und Technologien spezialisiert ist. Die Bedienbarkeit konnte deutlich verbessert werden, was die Prozessabläufe erleichtert. Den Datenzugriff erleichtert nun eine einheitliche Umgebung, und die Reporting-, Visualisierungs-, Such- und Collaboration-Funktionen sind in einem BI-Tool zusammengeführt. Details zum genauen Projektverlauf und den spezifischen Anforderungen finden Sie hier im Anwenderbericht der DAB. Die Möglichkeit, sich und ihre Arbeit gewinnbringend zu präsentieren, können alle spezialisierten Partner nutzen, die ein repräsentatives Oracle Projekt abgeschlossen haben. Erfahrene Fachjournalisten interviewen sowohl Partner als auch Endkunde und erstellen einen ausführlichen, ansprechend aufbereiteten Bericht. Die Veröffentlichung erfolgt über verschiedene Marketing-Kanäle. Natürlich können die Partner die Anwenderberichte auch für eigene Marketingzwecke nutzen, z. B. für Veranstaltungen. Haben Sie Interesse? Dann wenden Sie sich an Frau Renate Mayer. Wir benötigen von Ihnen einige Eckdaten wie Kundenname, Ansprechpartner und eingesetzte Oracle Produkte, eine Beschreibung des Projektes in drei-vier Sätzen und Ihren Ansprechpartner im Haus. Und dann: Lassen Sie Ihre gute Arbeit für sich sprechen!

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