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  • Improved Customer Experience, but at what Cost?

    - by Tony Berk
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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  • Personalize your Experience with the Oracle Partner Store

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} "Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke So it may not be magic, but it’s definitely close!  Partners can now personalize their experience with the Oracle Partner Store and control what and who receives notifications. Let’s take a look at the MyOPS tab in Partner Store and explore more: Under “My Account” select Personal Information.  In the additional Email Addresses box, you can add in email addresses, including distribution lists that you want to be copied for every OPS notification that you receive. If you select Preferences in the drop-down you set the following options: What language you want to receive alerts in Whether or not you want to receive order confirmation and order booked alerts Your default installation country and currency Your default support offering and duration when you add items to the cart Other preferences you can select from the drop down include: Bill to Addresses Ship to Addresses Preferred Bill to/ Ship to Company information Credit Cards Please note that these settings will only affect your account in the Oracle Partner Store – they will not affect other users from your company.  For more information please refer to our training page. So take a moment to set up the Partner Store to meet your needs and save you some time. Abracadabra, Simon Davis Senior Director WW A&C Quote To Order Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

    - by Tony Berk
    Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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  • Alaska Airlines Takes Off with Siebel Loyalty and Marketing

    - by tony.berk
    Who likes junk mail? Not me! But I don't mind targeted messages that are relevant to me. Alaska Airlines greatly improved their ability to be more personal with their customers by replacing a legacy mainframe loyalty system with Siebel Loyalty and Siebel Marketing. Which means, as an Alaska Airlines customer, I get less junk mail! With improved access to customer profile information in Siebel, Alaska Airlines presents targeted, relevant offers on their website and via email. At the same time, Alaska Airlines has reduced their speed-to-market with promotions by 150 percent and can now implement new partner marketing programs twice as fast. Finally, as Steve Jarvis, VP of Marketing, Sales and Customer Experience at Alaska Airlines, points out in the video, Alaska Airlines can now reach all 22 million of their annual passengers, not just the 10% who were in the legacy loyalty system. To see other customer success stories, visit Siebel CRM Success. Click here to learn more about Oracle's CRM products.

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  • top tweets WebLogic Partner Community – June 2013

    - by JuergenKress
    Send us your tweets @wlscommunity #WebLogicCommunity and follow us on twitter http://twitter.com/wlscommunity. Please feel free to send us your news! Lucas Jellema ?Getting started with Java EE 7: The Tutorial http://docs.oracle.com/javaee/7/tutorial/doc/home.htm … Simon Haslam I'm looking forward to starting a "WLS on ODA" proof of concept - some ideas for testing: http://www.veriton.co.uk/roller/fmw/entry/virtualised_oda_proof_of_concept … Frank Munz ?It's not too late - I just submitted two presentations about #OracleWebLogic and #Coherence for the @DOAGeV conference in Nürnberg. Did you? Arun Gupta ?Tyrus 1.0 User Guide: https://tyrus.java.net/documentation/1.0/user-guide.html … #WebSocket #JavaEE7 #GlassFish Arun Gupta #JavaEE7 Launch Webinar Technical Breakout replays on Youtube: http://bit.ly/12uUicT JSON 1.0 , EJB .2, Batch 1.0 more coming! OracleBlogs ?FREE Virtual Developer Day: Java SE, Java EE, Java Emebedded on Jun 19th and 25th http://ow.ly/2xBkwV Markus Eisele #Oracle #JavaSE Critical Patch Update Pre-Release Announcement - June 2013 http://www.oracle.com/technetwork/topics/security/javacpujun2013-1899847.html … #security OracleSupport_WLS ?Simple Custom #JMX MBeans with #WebLogic 12c and #Spring http://pub.vitrue.com/3kEr Oracle Technet Building Java HTML5/WebSocket Applications with JSR 356 - 4pm - Grand Ballroom Salon A/B #qconnewyork WebLogic Community Oracle Fusion Middleware (OFM) 11g (11.1.1.7) Starter Kit available & Customizable Demos http://wp.me/p1LMIb-BK Oracle Technet #Java EE 7: Moving Java Forward for the Enterprise | @java http://pub.vitrue.com/tHiM OTNArchBeat ?Oracle Forms to ADF Modernization Reference - Convero (AMEC) Project | @AndrejusB http://pub.vitrue.com/lZPR WebLogic Community ?ExaLogic In Memory Applications & Whitepapers Building Large Scale E-Commerce Platforms & Rethink the Entire Application Lifecycle… WebLogic Community ?Coherence YouTube videos http://wp.me/p1LMIb-BG Arun Gupta ?WARNING: Next 2 days are going to be loaded with #JavaEE7 launch related tweets, and offline next week! JDeveloper & ADF Using Contextual Event in Oracle ADF http://dlvr.it/3Vpybr Oracle WebLogic Check out new blog on #hybrid_cloud & why choice is important http://bit.ly/1b1QGhL Andrejus Baranovskis Oracle Forms to ADF Modernization Reference - Convero (AMEC) Project http://fb.me/1M9iWNmAw WebLogic Community WebLogic on Oracle Database Appliance by Frances Zhao http://wp.me/p1LMIb-BE OTNArchBeat ?New: A-Team Chronicles >> A great resource for technical content covering Oracle Fusion Middleware / Fusion Apps http://pub.vitrue.com/qbzS Oracle for Partners ?Take Java To The Edge: Java Virtual Developer Day – June 19 & June 25 http://bit.ly/19fGlSX Adam Bien ?Looking forward to tomorrow's #javaee7 + #angularjs #html5 marriage at #jpoint. See you there: http://www.jpoint.nl/meetingpoint/editie-2013#sessie-1 … shay shmeltzer ?There is a new patch for the #Oracle #ADF Mobile extension - use help->check for updates to get it. Frank Munz ?Not using @OracleWebLogic 12c yet? Australia does! Reviews from my @AUSOUG workshops in Brisbane, Adelaide and Perth. http://goo.gl/BfVc4 Arun Gupta ?WebSocket, Server-Sent Events, #JavaEE7 sessions accepted at #jaxlondon ... that's gonna be at least third trip to London this year! WebLogic Community SPARC T5-8 Delivers Best Single System SPECjEnterprise2010 Benchmark running WebLogic 12c http://wp.me/p1LMIb-BC WebLogic Community The Ultimate Java EE Event - 16 Power Workshops mit allen wichtigen Java-EE-Themen http://wp.me/p1LMIb-BY Oracle WebLogic ?@OracleWebLogic 7 Jun New Blog Post: Using try-with-resources with JDBC objects http://ow.ly/2xryb5 JDeveloper & ADF Switching Lists of Values http://dlvr.it/3PbCkw WebLogic Community ?YouTube channel Learning Oracle's ADF http://wp.me/p1LMIb-zA Markus Eisele [GER] RT @heisedc: #Java-Entwicklung in #Oracles Public #Cloud http://heise.de/-1866388/ftw OracleBlogs ?Coherence Incubator & Community Source Code & Release Documentation http://ow.ly/2x2fXK chriscmuir ?New blog post: Migrating ADF Mobile apps from 1.0 to 1.1 https://blogs.oracle.com/onesizedoesntfitall/entry/migrating_adf_mobile_apps_from … JDeveloper & ADF ?ADF JavaScript Partitioning for Performance http://dlvr.it/3Trw15 WebLogic Community WebLogic Server Security Workshop June 27th 2013 Germany http://wp.me/p1LMIb-C7 WebLogic Community Oracle Optimized Solution for WebLogic Server 12c http://wp.me/p1LMIb-BA WebLogic Community Virtualize and Run Your Forms Applications in the Cloud - Now On Demand http://wp.me/p1LMIb-By Lucas Jellema Innteresting presentation on various aspects of end user assistance in Fusion Applications (ADF based): http://www.slideshare.net/uobroin/ouag-ireland-final2012slideshare … Adam Bien ?Summer Of JavaEE Workshops And Gigs: Free Hacking night:11.06.2013, Utrecht JavaEE 7 Meets HTML 5 and AngularJ... http://bit.ly/11XRjt4 WebLogic Community ?Real World ADF Design & Architecture Principles Trainings Germany, Poland & Portugal http://wp.me/p1LMIb-Bw Oracle for Partners ?JAVA Virtual Developer Day – June 19 & June 25 - Watch educational content and engage with Oracle experts online https://oracle.6connex.com/portal/java2013/login/?langR=en_US&mcc=OPNNSL … Markus Eisele ?[blog] Java EE 7 is final. Thoughts, Insights and further Pointers. http://dlvr.it/3SrxnB #javaee7 WebLogic Community Oracle takes the top spot for market share in the Application Server Market Segment for 2012 http://wp.me/p1LMIb-Bu OTNArchBeat ?Oracle ACE Director @LucasJellema is "very pleasantly surprised" with the new ADF Academy. http://pub.vitrue.com/8fad chriscmuir ?Sell out crowd for our ADF architecture course in Munich #adfarch pic.twitter.com/zhNtQJ25JV Markus Eisele ?[blog] New German Article: Java 7 Update 21 Security Improvements http://dlvr.it/3Sc8V9 #java #heise #security Markus Eisele ?[blog] New German Article: Oracle Java Cloud Service http://dlvr.it/3Sc20V #java #heise #OracleCloud OracleSupport_WLS ?Troubleshooting and Tuning with #WebLogic - Developer Webcast now available on #Youtube http://pub.vitrue.com/GSOy Andrejus Baranovskis New ADF Academy - Impressive Concept for ADF eLearning http://fb.me/2kYSMKKR5 OracleSupport_WLS ?Removing a #weblogic domain properly http://pub.vitrue.com/ZndM WebLogic Community WebLogic Partner Community Newsletter May 2013 http://wp.me/p1LMIb-Bp Oracle WebLogic ?Blog: Troubleshooting tools Part 3- Heap Dumps #Oracle #WebLogic Read the series http://bit.ly/14CQSD2 Oracle WebLogic ?Blog: #WebLogic_Server on #Oracle_Database_Appliance- How to conjure a WebLogic cluster- http://bit.ly/11fciHA Oracle WebLogic ?Check out new cool features in Oracle Traffic Director- http://bit.ly/11fbz9h WebLogic Community Additional new material WebLogic Community April 2013 http://wp.me/p1LMIb-zM WebLogic Community New WebLogic references - we want yours http://wp.me/p1LMIb-zK OracleSupport_WLS ?#Weblogic Session Replication jsession ID and F5 http://pub.vitrue.com/dWZp OracleBlogs ?top tweets WebLogic Partner Community May 2013 http://ow.ly/2xc8M5 WebLogic Community Welcome to the Spring edition of Oracle Scene http://wp.me/p1LMIb-zE Andreas Koop ?[blog post] ADF: Static Values View Object does not show any values (solved) http://bit.ly/14RDZ8p OracleBlogs ?ADF Mobile - accessing the SQLite database http://ow.ly/2x85r0 OracleSupport_WLS Youtube channel- Troubleshooting and Tuning with #WebLogic.#JRockit #SOAP #JRF http://pub.vitrue.com/qMxu Arun Gupta Next Java Magazine is all about #JavaEE7...productivity, HTML5, WebSocket, Batch & more. Subscribe http://ow.ly/lkD5D (@Oraclejavamag) Oracle WebLogic How to configure a #WebLogic cluster on #Oracle_Database_Appliance? It’s easy, read how. http://bit.ly/11fciHA Oracle WebLogic ?Blog: How to use Heap Dumps to troubleshooting memory leaks- #Oracle #WebLogic_Server http://bit.ly/14CQSD2 OracleBlogs ?Over 100 Images To Be Added to NetBeans Platform Showcase http://ow.ly/2x7Fvp Lucas Jellema A new release of the ADF EMG Task Flow Tester is now available for both JDeveloper 11 R1 and R2. https://java.net/projects/adf-task-flow-tester/pages/GettingStarted … WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: twitter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Links to Success Enabled With Permanent Links

    The right website is the one that will be able to make your business reach the heights of success. Today the entire world relies on the internet and you have to work really hard to make sure that your website gets noticed among the vast arrays of websites that are out there.

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  • SMART Technologies E-Business Suite Release 12 Success

    Get smart about E-Business Suite Release 12 implementation with this customer success story. Hear Mike Battistel, VP Information Systems – SMART Technologies, discuss why they selected E-Business Suite Release 12, the implementation process, what benefits they have gained and lessons learned along the way. SMART Technologies is both the industry pioneer and market-segment leader in easy-to-use interactive whiteboards and other group collaboration tools.

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  • SEO Techniques For Online Web Success

    Good SEO techniques can help a web site achieve online web success and help it attain top ranking in search results. There are few quiet important SE optimization techniques that one should use on his site & we are going to explore them here.

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  • Tip: File Download in ASP.Net and Tracking the status of success/failure of Download

    While working on a e-commerce project I had a requirement to implement such a functionality where the success/failure of the download can be tracked. After searching for the solution I found that there is no such article related to similar problem. Then I came up with this solution after reading an article on transferring file in small packets. I hope this solution will help others struggling with similar problem.

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  • Does SEO Mean Success For Everyone Online?

    What is SEO? Well it's fair to say if you can master SEO it could mean Success for Everyone Online, but until you can let's just call it Search Engine Optimization. Search Engine Optimization is the process of selecting the most appropriate targeted keyword you want your website to rank for.

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  • Chiro One's Success with Oracle Sales Cloud

    - by Richard Lefebvre
    "As we strive to be a world-class company for our patients we needed to align with a company like Oracle who also is a world-class brand," says Roger Gold, National Director of Customer Engagement. Chiro One Wellness Centers is a national healthcare provider. It plans to grow to 1000 offices across the globe by 2020 and Oracle Sales Cloud will make that possible. Watch the 4'33 YouTube video featuring Chiro One success with Oracle Sales Cloud

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  • Sure Success Using SEO Techniques

    Wanting to be successful even in your web and business ventures is a worthwhile goal. To start your journey to success and eventually reach it, you can give SEO Training the chance to teach you proven ways to make it there.

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  • The Ultimate Key to Success in Search Engine Optimization

    Most of us seem to be under the impression that the only key to success in search engine optimization is building tons of inbound links. And there is no denying that inbound links do play a very important role in determining how well your pages ultimately rank. In fact, most search-engines won't index a page that doesn't have a link from a page they have already indexed.

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