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SP1 of RadControls for WinForms Q1 2010 released, featuring VS2010 and Client Profile support

As always, Telerik's plans were closely aligned with Microsoft's release schedule, and we were dedicated to provide VS2010 support even before Visual Studio 2010 was officially launched. Now that the first VS2010 launch event is over, here comes the first of many Telerik Service Packs to support VS2010. This RadControls for WinForms release is the first to provide support for the Client Profile, introduced with .NET3.5, and now default when starting new windows forms projects with VS2010. The Client Profile is a smaller version of the.NET Framework that includes only the assemblies needed for deploying client-based applications, which in turn reduces the size of the application. Basically, the Design time classes are excluded from the Client Profile (CP), because they are only needed for designing and not for running an application. In Q1 2010 SP1 we have moved the designer classes from the run-time assemblies to a new dedicated assembly (Telerik.WinControls.UI.Design.dll), ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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My Oracle Support E-Business CRM Communities = Answer Hubs

- by Oracle_EBS

Want a quick answer to your EBS CRM problem? Try our My Oracle Support E-Business CRM Communities. Another avenue to get timely and accurate support and solutions from Oracle Support experts, industry peers and it's searchable to learn from others experiencing the same issues. Give them a try! Oracle Complex Maintenance, Repair and Overhaul Community Oracle Contracts Community Oracle Depot Repair Oracle Install Base Community Oracle Lease & Finance Community Oracle Mobile Field Service Community Oracle Quoting Oracle Sales and Marketing Oracle Sales Compensation Oracle Service Community Oracle Telesales Oracle Trade Management

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Does Microsoft really offer "support"?

- by SpashHit

One of the arguments against using Open Source is that there is no "support". However, do big vendors (e.g. Microsoft) really offer "support" of any kind? I'm sure there is some sort of 4-figure-per-hour "paid support" option out there, but is that really an "option" for any problem short of one that is going to bankrupt your business? To put it more concretely... I buy a Microsoft product... it has a bug... now what? And how is that better than what I get from Open Source?

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New convenient Information Center about OUD in My Oracle Support

- by Sylvain Duloutre

A new "Information Center" dedicated to Oracle Unified Directory is available from the Oracle Support Site. This page provides you with all the useful links and news related to the product, including technical articles, docs, licensing info and the latest patches available. To access it, log into MOS (My Oracle Support) at http://support.oracle.com, search for 1418884.2 doc id in the search field on the front page, then click on the "Information Center : Overview Oracle Unified Directory (OUD)" link.

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query to select topic with highest number of comment +support+oppose+views

- by chetan

table schema title description desid replyto support oppose views browser used a1 none 1 1 12 - bad topic b2 1 2 3 14 sql database a3 none 4 5 34 - crome b4 1 3 4 12 Topic desid starts with a and comment desid starts with b .For comment replyto is the desid of topic . Its easy to select * with highest number of support+oppose+views by query "select * from [DB_user1212].[dbo].[discussions] where desid like 'a%' order by (sup+opp+visited) desc" For highest (comment +support+oppose+views ) i tried "select * from [DB_user1212].[dbo].[discussions] where desid like 'a%' order by ((select count(*) from [DB_user1212].[dbo].[discussions] where replyto = desid )+sup+opp+visited) desc" but it didn't work . Because its not possible to send desid from outer query to innner subquery .

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Reading the tea leaves from Windows Azure support

- by jamiet

A few idle thoughts… Three months ago I had an issue regarding Windows Azure where I was unable to login to the management portal. At the time I contacted Azure support, the issue was soon resolved and I thought no more about it. Until today that is when I received an email from Azure support providing a detailed analysis of the root cause, the fix and moreover precise details about when and where things occurred. The email itself is interesting and I have included the entirety of it below. A few things were interesting to me: The level of detail and the diligence in investigating and reporting the issue I found really rather impressive. They even outline the number of users that were affected (127 in case you can’t be bothered reading). Compare this to the quite pathetic support that another division within Microsoft, Skype, provided to Greg Low recently: Skype support and dead parrot sketches This line: “Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th. This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification. ” I also found to be particularly interesting. I have long thought that one of the reasons Microsoft has proved to be such a money-making machine in the enterprise is because they provide the infrastructure and then upsell on top of that – and nothing is more infrastructural than Active Directory. It has struck me of late that they are trying to make the same play of late in the cloud by tying all their services into Azure Active Directory and here we see a clear indication of that by making AAD the authentication mechanism for anyone using Windows Azure. I get the feeling that we’re going to hear much much more about AAD in the future; isn’t it about time we could log on to SQL Azure Windows Azure SQL Database without resorting to SQL authentication, for example? And why do Microsoft have two identity providers – Microsoft Account (aka Windows Live ID) and AAD – isn’t it about time those things were combined? As I said, just some idle thoughts. Below is the transcript of the email if you are interested. @Jamiet This is regarding the support request <redacted> where in you were not able to login into the windows azure management portal with live id. We are providing you with the summary, root cause analysis and information about permanent fix: Incident Title: You were unable to access Windows Azure Portal after Microsoft Account to Azure Active Directory account Migration. Service Impacted: Management Portal Incident Start Date and Time: 8/24/2012 4:30:00 PM Date and Time Service was Restored: 10/17/2012 12:00:00 AM Summary: Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th. This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification. While this migration was largely transparent to Windows Azure users, a small number of users whose sign-in names were part of a Windows Live Custom Domain were unable to login. This incompatibility was not discovered during the Quality Assurance testing phase prior to the migration. Customer Impact: Customers whose sign-in names were part of a Windows Live Custom Domain were unable to sign-in the Management Portal after ~4:00 p.m. PST on August 24th, 2012. We determined that the issue did impact at least 127 users in 98 of these Windows Live Custom Domains and had a maximum potential impact of 1,110 users in total. Root Cause: The root cause of the issue was an incompatibility in the AAD authentication service to handle logins from Microsoft accounts whose sign-in names were part of a Windows Live Custom Domains. This issue was not discovered during the Quality Assurance testing phase prior to the migration from Microsoft Account (MSA) to AAD. Mitigations: The issue was mitigated for the majority of affected users by 8:20 a.m. PST on August 25th, 2012 by running some internal scripts to correct many known Windows Live Custom Domains. The remaining affected domains fell into two categories: Windows Live Custom Domains that were not corrected by 8/25/2012. An additional 48 Windows Live Custom Domains were fixed in the weeks following the incident within 2 business days after the AAD team received an escalation from product support regarding those accounts. Windows Live Custom domains that were also provisioned in Office365. Some of the affected Windows Live Custom Domains had already been provisioned in AAD because their owners signed up for Office365 which is a service that also uses AAD. In these cases the Azure customers had to work around the issue by renaming their Microsoft Account or using a different Microsoft Account to administer their Azure subscription. Permanent Fix: The Azure Active Directory team permanently fixed the issue for all customers on 10/17/2012 in an upgraded release of the AAD service.

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Latest Business Analytics Support News has been released

- by paul.a

The latest edition of Business Analytics Support News is now available. You can read our quarterly newsletter Volume 5 Doc ID 1347131.1Featured topics include details on Smartview 64-Bit Support Patch Set Update information for various products Social Media for EPM Documentation plus more Did you miss any of the newsletters and want to find archived copies? Volumes one to four are all listed on the News Index Doc ID 1347159.1 To ensure you don't miss out on future releases and recent changes you can subscribe to the Product News.More details about the subscription are outlined in the volume 5 "Subscribe to Product Support News" section.

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April Edition of the Oracle E-Business CRM Support Newsletter Available

- by Oracle_EBS

The April Edition of the Oracle E-Business Customer Relationship Management (CRM) Support Newsletter Document ID 1320611.1 is now available on My Oracle Support. Highlights of the April Edition include: Upgrading Customizations within EBS New Format for 12.1.3 Documentation E-Business Suite Recommended Upgrades Communities Update Directed and Useful content targeted by CRM Product Available EBS CRM Webcasts …and More! It is also worth noting that the My Oracle Support Communities, http://communities.oracle.com, are always available for quick answers to your questions. Also, please always feel free to write us at [email protected] with any feedback on the CRM newsletter, communities or any other feedback you wish to share.

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What languages do you support when localizing?

- by Javoid

I recently converted an iphone app to support different languages, and was wondering which ones I should include, and which ones aren't worth the trouble. What I mean by that is best illustrated by an example. In Ireland, the Irish language is spoken by very few of the people there. It could be considered a dying language. Almost everybody speaks English (if not everybody). So in this example, I don't think it's worth the trouble to support. In addition, the number of people using modern technology may be limited as well. For example, most people in Cambodia would not be likely to purchase software, and therefore the benefits of localization are reduced. What languages do you support when localizing?

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Java EE 7 support in NetBeans 7.3.1

- by arungupta

NetBeans IDE provide tools, templates, and samples for building Java EE 7 applications. NetBeans 7.3.1 specifically added support for the features mentioned below: Support for creating Java EE 7 projects using Maven and Ant Develop, Deploy, and Debug using GlassFish 4 Bundled Java EE 7 javadocs CDI is enabled by default for new Java EE 7 projects (CDI 1.1) Create database scripts from Entity Classes (JPA 2.1) Java Persistence Query Language (JPQL) testing tool (JPA 2.1) RESTful Java client creation using JAX-RS 2.0 Client APIs (JAX-RS 2.0) New templates for JAX-RS 2 Filter and Interceptor (JAX-RS 2.0) New templates for WebSocket endpoints (WebSocket 1.0) JMS messages are sent using JMS 2 simplified API (JMS 2.0) Pass-through attributes are supported during Facelet page editing (JSF 2.2) Resource Library Contracts(JSF 2.2) @FlowScoped beans from editor and wizards (JSF 2.2) Support for EL 3.0 syntax in editor (EL 3.0) JSON APIs can be used with code completion (JSON 1.0) A comprehensive list of features added in this release is available in NetBeans 7.3.1 New and Noteworthy. Watch the screencast below to get a quick overview of the features and capabilities: Download Netbeans 7.3.1 and start playing with Java EE 7!

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What is the "official" place for community support for the Mere Mortals .NET framework?

- by Ryan Hayes

My team is using the Mere Mortals .NET framework from Oak Leaf. Being used to working with primarily open source software, I found it excruciatingly painful to find ANY community support for MM.NET. When I asked if there was any, the only place I was given to look for support was Universal Thread, which is a site which requires a membership for search and archived questions. It seems like a third party, pay-for site should not be the primary source of support for anything like this, especially MM.NET which costs $700 per developer. It doesn' to me like an entire community around MM.NET would choose to all pay on top of the license just to use a forum. If not Universal Thread, then what is the "official" place to find support for the Mere Mortals .NET framework?

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[MISC GEEKERY] Support for Some Versions of Windows is Ending

- by Matthew Guay

Are you sticking with your older version of Windows instead of upgrading to Windows 7? There’s no problem with that, but here’s a quick reminder to make sure you’re running the latest service pack to stay protected. Microsoft offers security updates and more throughout the lifetime of a version of Windows, and periodically they roll all the latest updates and improvements together into a service pack. After a while, only computers running the latest service pack will still get updates to keep them safe. Recently, Microsoft has been warning that support is ending for Windows XP with Service Pack 2 and the release version of Windows Vista. When support ends, you will not receive any new security updates for Windows. You can continue to use your computer the same as before, but it may not be as secure and if new security issues are discovered they will not be updated. However, it’s easy to stay supported: simply install XP Service Pack 3 or Vista Service Pack 2, depending on your computer. Here’s how to do that: Windows XP To install Windows XP Service Pack 3, you can either check Windows Update for updates, or simply download it from Microsoft at this link: Download XP Service Pack 3 Run the download (or if you’re updating from Windows Update the installer will automatically launch), and proceed just as you normally would when installing a program. Your computer will have to reboot during the install, so make sure you’ve saved all your work and closed other programs before installing. To check what service pack your computer is running, click Start, then right-click on the My Computer button and choose Properties. This will show you what version and service pack of Windows you are running, and in this screenshot we see this computer has be updated to Service Pack 3. Please Note: The version of XP shipped with Windows XP Mode in Windows 7 comes preconfigured with Service Pack 3, and does not need updated. Additionally, if your computer is running the 64 bit version of Windows XP, then Service Pack 2 is the latest service pack for your computer, and it is still supported. Windows Vista If your computer is running Windows Vista, you can install Service Pack 2 to stay up to date and supported. Simply check Windows Update for Service Pack 2 if you haven’t installed it yet, or download the installer for your computer from the link below: 32 bit: Vista Service Pack 2 32-bit 64 bit: Vista Service Pack 2 64-bit Run the installer, and simply set it up as a normal program installation. Do note that your computer will reboot during the installation, so make sure to save your work and close other programs before installing. To see what service pack your computer is running, click the Start orb, then right-click on the Computer button and select Properties. This will show what service pack and edition of Windows Vista your computer is running right at the top of the page. Conclusion Microsoft makes it easy to keep using your computer safely and securely even if you choose to keep using your older version of Windows. By installing the latest service pack, you will make sure that your computer will be supported for years to come. Windows 7 users, you don’t need to worry; no service has been released for it yet. Stay tuned, and we’ll let you know when any new service packs are available. www.microsoft.com/EOS – End of Support Information from Microsoft Similar Articles Productive Geek Tips Remove Optional and Probably Unnecessary Windows Vista ComponentsRequesting Hotfixes from Microsoft the Easy WayUnderstanding Windows Vista Aero Glass RequirementsAdd Network Support to Windows Live MovieMakerCustomize the Manufacturer Support Info in Windows 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional OutSync will Sync Photos of your Friends on Facebook and Outlook Windows 7 Easter Theme YoWindoW, a real time weather screensaver Optimize your computer the Microsoft way Stormpulse provides slick, real time weather data Geek Parents – Did you try Parental Controls in Windows 7?

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How to manage preventive maintenance planning for external IT support?

- by code-gijoe

I am a bit puzzled by the way to handle server upgrade planning for software we maintain on remote sites. This is my case: I work for a software company that has many external clients. We are trying to be more Agile in our development so we plan to release small improvements every quarter and we wish to keep our clients informed of maintenance schedules. Instead of having angry clients that believe there ROI of our support plan is low, we want to be more proactive. Lets say we have 100 machines to take care of, is there some tool to assist me in planing the maintenance with clients? Right now I get a call from a client that is unhappy requesting we upgrade them, that is when we go into panic mode and start making calls. That is when I need to check my calendar, coordinate with the other guys, call a few times, change the date again and again until everyone is happy. Can this be done better?

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Thinktecture.IdentityModel: WIF Support for WCF REST Services and OData

- by Your DisplayName here!

The latest drop of Thinktecture.IdentityModel includes plumbing and support for WIF, claims and tokens for WCF REST services and Data Services (aka OData). Cibrax has an alternative implementation that uses the WCF Rest Starter Kit. His recent post reminded me that I should finally “document” that part of our library. Features include: generic plumbing for all WebServiceHost derived WCF services support for SAML and SWT tokens support for ClaimsAuthenticationManager and ClaimsAuthorizationManager based solely on native WCF extensibility points (and WIF) This post walks you through the setup of an OData / WCF DataServices endpoint with token authentication and claims support. This sample is also included in the codeplex download along a similar sample for plain WCF REST services. Setting up the Data Service To prove the point I have created a simple WCF Data Service that renders the claims of the current client as an OData set. public class ClaimsData { public IQueryable<ViewClaim> Claims { get { return GetClaims().AsQueryable(); } } private List<ViewClaim> GetClaims() { var claims = new List<ViewClaim>(); var identity = Thread.CurrentPrincipal.Identity as IClaimsIdentity; int id = 0; identity.Claims.ToList().ForEach(claim => { claims.Add(new ViewClaim { Id = ++id, ClaimType = claim.ClaimType, Value = claim.Value, Issuer = claim.Issuer }); }); return claims; } } …and hooked that up with a read only data service: public class ClaimsDataService : DataService<ClaimsData> { public static void InitializeService(IDataServiceConfiguration config) { config.SetEntitySetAccessRule("*", EntitySetRights.AllRead); } } Enabling WIF Before you enable WIF, you should generate your client proxies. Afterwards the service will only accept requests with an access token – and svcutil does not support that. All the WIF magic is done in a special service authorization manager called the FederatedWebServiceAuthorizationManager. This code checks incoming calls to see if the Authorization HTTP header (or X-Authorization for environments where you are not allowed to set the authorization header) contains a token. This header must either start with SAML access_token= or WRAP access_token= (for SAML or SWT tokens respectively). For SAML validation, the plumbing uses the normal WIF configuration. For SWT you can either pass in a SimpleWebTokenRequirement or the SwtIssuer, SwtAudience and SwtSigningKey app settings are checked.If the token can be successfully validated, ClaimsAuthenticationManager and ClaimsAuthorizationManager are invoked and the IClaimsPrincipal gets established. The service authorization manager gets wired up by the FederatedWebServiceHostFactory: public class FederatedWebServiceHostFactory : WebServiceHostFactory { protected override ServiceHost CreateServiceHost( Type serviceType, Uri[] baseAddresses) { var host = base.CreateServiceHost(serviceType, baseAddresses); host.Authorization.ServiceAuthorizationManager = new FederatedWebServiceAuthorizationManager(); host.Authorization.PrincipalPermissionMode = PrincipalPermissionMode.Custom; return host; } } The last step is to set up the .svc file to use the service host factory (see the sample download). Calling the Service To call the service you need to somehow get a token. This is up to you. You can either use WSTrustChannelFactory (for the full CLR), WSTrustClient (Silverlight) or some other way to obtain a token. The sample also includes code to generate SWT tokens for testing – but the whole WRAP/SWT support will be subject of a separate post. I created some extensions methods for the most common web clients (WebClient, HttpWebRequest, DataServiceContext) that allow easy setting of the token, e.g.: public static void SetAccessToken(this DataServiceContext context, string token, string type, string headerName) { context.SendingRequest += (s, e) => { e.RequestHeaders[headerName] = GetHeader(token, type); }; } Making a query against the Data Service could look like this: static void CallService(string token, string type) { var data = new ClaimsData(new Uri("https://server/odata.svc/")); data.SetAccessToken(token, type); data.Claims.ToList().ForEach(c => Console.WriteLine("{0}\n {1}\n ({2})\n", c.ClaimType, c.Value, c.Issuer)); } HTH

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How to install 3d support?

- by Gonzalo

I'm trying Natty and after an upgrade I received this message: "Sorry, you don't have 3d support, install it for your graphic hardware to get Unity or please reboot and select 'Classic session' at startup." So I want to install 3D support but I don't know how to. My machine is a Sony Vaio VGN-SR29XN Laptop with Intel Graphics, but I would like to know the general instructions. P.S. : I've no problem with the CLI, I just don't know how to proceed in this particular case (what driver, or program...).

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Sesame update du jour: SL 4, OOB, Azure, and proxy support

- by Fabrice Marguerie

I've just published a new version of Sesame Data Browser. Here's what's new this time: Upgraded to Silverlight 4 Can run out-of-browser (OOB), with elevated permissions. This gives you an icon on your desktop and enables new scenarios. Note: The application is unsigned for the moment. Support for Windows Azure authentication Support for SQL Azure authentication If you are behind a proxy that requires authentication, just give Sesame a new try after clicking on "If you are behind a proxy that requires authentication, please click here" An icon and a button for closing connections are now displayed on connection tabsSome less visible improvements Here is the connection view with anonymous access: If you want to access Windows Azure tables as OData, all you have to do is use your table storage endpoint as the URL, and provide your access key: A Windows Azure table storage address looks like this: http://<your account>.table.core.windows.net/ If you want to browse your SQL Azure databases with Sesame, you have to enable OData support for them at https://www.sqlazurelabs.com/ConfigOData.aspx. I won't show how it works because it's already been done in several places over the Web. Here are pointers: OData.org: Got SQL Azure? Then you've got OData OakLeaf Systems: Enabling and Using the OData Protocol with SQL Azure Patrick Verbruggen: Creating an OData feed for your Azure databases Shawn Wildermuth: SQL Azure's OData Support Jack Greenfield: How to Use OData for SQL Azure with AppFabric Access Control You can choose to enable anonymous access or not. When you don't enable anonymous access, you have to provide an Issuer name and a Secret key, and optionally an Security Token Service (STS) endpoint: Excerpt from Jack Greenfield's blog: To enable OData access to the currently selected database, check the box labeled "Enable OData". When OData access is enabled, database user mapping information is displayed at the bottom of the form.Use the drop down list labeled "Anonymous Access User" to select an anonymous access user. If an anonymous access user is selected, then all queries against the database presented without credentials will execute by impersonating that user. You can access the database as the anonymous user by clicking on the link provided at the bottom of the page. If no anonymous access user is selected, then the OData Service will not allow anonymous access to the database.Click the link labeled "Add User" to add a user for authenticated access. In the pop up panel, select the user from the drop down list. Leave the issuer name empty for simple authentication, or provide the name of a trusted Security Token Service (STS) for federated authentication. For example, to federate with another ACS based STS, provide the base URI for the STS endpoint displayed by the Windows Azure AppFabric Portal for the STS.Click the "OK" button to complete the configuration process and dismiss the pop up panel. When one or more authenticated access users are added, the OData Service will impersonate them when appropriate credentials are presented. You can designate as many authenticated access users as you like. The OData Service will decide which one to impersonate for each query by inspecting the credentials presented with the query.Next time I'll give an overview of how Sesame Data Browser is built.In the meantime, happy data browsing!

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YAHOO and BING support for Index, Image and Mobile sitemaps

- by kishore

I know Google webmaster supports submitting Image, mobile, video and other types of sitemaps. YAHOO also mentions about mobile site map here. But does it support Image and video sitemaps. I could not find if BING supports any of these types other than XML sitemaps. Can someone please point me to any documentation on submitting Index, Image and Mobile sitemaps. Also does YAHOO and Bing support index sitemap files?

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Google sort un outil qui permet le support de WebM dans IE9, en collaboration avec Microsoft

Google sort un outil qui permet le support de WebM dans IE9 En collaboration avec Microsoft Quelques jours après la sortie du navigateur de Microsoft Internet Explorer 9 en version finale, Google propose une version préliminaire d'un outil permettant le support du format vidéo open source WebM. L'application, baptisée WebM Media Foundation (MF) Components for Microsoft Internet Explorer 9, utilise l'API Microsoft Media Foundation pour permettre une intégration transparente avec Windows de WebM. A signaler, la réalisation de cet outil a été faite en étroite collaboration avec Microsoft. Etant donné que l'applicatio...

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YAHOO and BING support for Index, Image and Mobile sitemaps

- by kishore

I know Google webmaster supports submitting Image, mobile, video and other types of sitemaps. YAHOO also mentions about mobile site map here. But does it support Image and video sitemaps. I could not find if BING supports any of these types other than XML sitemaps. Can someone please point me to any documentation on submitting Index, Image and Mobile sitemaps. Also does YAHOO and Bing support index sitemap files?

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Entity framework support for table valued functions and thus full text

- by simonsabin

One of my most popular posts with over 10, 000 hits is how to enable full text when using LINQ to SQL http://sqlblogcasts.com/blogs/simons/archive/2008/12/18/LINQ-to-SQL---Enabling-Fulltext-searching.aspx , core to this is the use of a table valued function. I’m therefore interested to see that Entity Framework will support table valued functions in the next release for more details have a read of the efdesign blog http://blogs.msdn.com/b/efdesign/archive/2011/01/21/table-valued-function-support...(read more)

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C++ Programming: Better Accessibility with High DPI Support and MFC 10

A number of factors are driving the requirement for applications to correctly support high DPI settings--increased monitor resolutions are making it more difficult for users to read text on the screen, compliance with disability access legislation is an increasingly important factor for corporations, and users are now expecting applications to behave well at higher DPI settings. MFC 10 and Visual C++ 2010 have built-in support for high DPI, making the development of a DPI-aware application quicker and more simple.

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Open Source Asterisk 1.8 Aiming for Long-Term Support

<b>VoIP Planet:</b> "The Ubuntu Linux distribution isn't the only open source project with a long-term-support release on the horizon. The Asterisk open source VoIP PBX (define) project is moving ahead with its own long-term support (LTS) plans with its 1.8 release."

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Support ARMv7 instruction set in Windows Embedded Compact applications

- by Valter Minute

On of the most interesting new features of Windows Embedded Compact 7 is support for the ARMv5, ARMv6 and ARMv7 instruction sets instead of the ARMv4 “generic” support provided by the previous releases. This means that code build for Windows Embedded Compact 7 can leverage features (like the FPU unit for ARMv6 and v7) and instructions of the recent ARM cores and improve their performances. Those improvements are noticeable in graphics, floating point calculation and data processing. The ARMv7 instruction set is supported by the latest Cortex-A8, A9 and A15 processor families. Those processor are currently used in tablets, smartphones, in-car navigation systems and provide a great amount of processing power and a low amount of electric power making them very interesting for portable device but also for any kind of device that requires a rich user interface, processing power, connectivity and has to keep its power consumption low. The bad news is that the compiler provided with Visual Studio 2008 does not provide support for ARMv7, building native applications using just the ARMv4 instruction set. Porting a Visual Studio “Smart Device” native C/C++ project to Platform Builder is not easy and you’ll lack many of the features that the VS2008 application development environment provides. You’ll also need access to the BSP and OSDesign configuration for your device to be able to build and debug your application inside Platform Builder and this may prevent independent software vendors from using the new compiler to improve their applications performances. Adeneo Embedded now provides a whitepaper and a Visual Studio plug-in that allows usage of the new ARMv7 enabled compiler to build applications inside Visual Studio 2008. I worked on the whitepaper and the tools, with the help of my colleagues and now the results can be downloaded from Adeneo Embedded’s website: http://www.adeneo-embedded.com/OS-Technologies/Windows-Embedded (Click on the “WEC7 ARMv7 Whitepaper tab to access the download links, free registration required) A very basic benchmark showed a very good performance improvement in integer and floating-point operations. Obviously your mileage may vary and we can’t promise the same amount of improvement on any application, but with a small effort on your side (even smaller if you use the plug-in) you can try on your own application. ARMv7 support is provided using Platform Builder’s compiler and VS2008 application debugger is not able to debut ARMv7 code, so you may need to put in place some workaround like keeping ARMv4 code for debugging etc.

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"ODM" - One of the Support team's most valued acronyms

- by graham.mckendry(at)oracle.com

If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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