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• ACORD LOMA Session Highlights Policy Administration Trends

  - by [email protected]

  Helen Pitts, senior product marketing manager for Oracle Insurance, attended and is blogging from the ACORD LOMA Insurance Forum this week. Above: Paul Vancheri, Chief Information Officer, Fidelity Investments Life Insurance Company. Vancheri gave a presentation during the ACORD LOMA Insurance Systems Forum about the key elements of modern policy administration systems and how insurers can mitigate risk during legacy system migrations to safely introduce new technologies. When I had a few particularly challenging honors courses in college my father, a long-time technology industry veteran, used to say, "If you don't know how to do something go ask the experts. Find someone who has been there and done that, don't be afraid to ask the tough questions, and apply and build upon what you learn." (Actually he still offers this same advice today.) That's probably why my favorite sessions at industry events, like the ACORD LOMA Insurance Forum this week, are those that include insight on industry trends and case studies from carriers who share their experiences and offer best practices based upon their own lessons learned. I had the opportunity to attend a particularly insightful session Wednesday as Craig Weber, senior vice president of Celent's Insurance practice, and Paul Vancheri, CIO of Fidelity Life Investments, presented, "Managing the Dynamic Insurance Landscape: Enabling Growth and Profitability with a Modern Policy Administration System." Policy Administration Trends Growing the business is the top issue when it comes to IT among both life and annuity and property and casualty carriers according to Weber. To drive growth and capture market share from competitors, carriers are looking to modernize their core insurance systems, with 65 percent of those CIOs participating in recent Celent research citing plans to replace their policy administration systems. Weber noted that there has been continued focus and investment, particularly in the last three years, by software and technology vendors to offer modern, rules-based, configurable policy administration solutions. He added that these solutions are continuing to evolve with the ongoing aim of helping carriers rapidly meet shifting business needs--whether it is to launch new products to market faster than the competition, adapt existing products to meet shifting consumer and /or regulatory demands, or to exit unprofitable markets. He closed by noting the top four trends for policy administration either in the process of being adopted today or on the not-so-distant horizon for the future: Underwriting and service desktops New business automation Convergence of ultra-configurable and domain content-rich systems Better usability and screen design Mitigating the Risk When Making the Decision to Modernize Third-party analyst research from advisory firms like Celent was a key part of the due diligence process for Fidelity as it sought a replacement for its legacy policy administration system back in 2005, according to Vancheri. The company's business opportunities were outrunning system capability. Its legacy system had not been upgraded in several years and was deficient from a functionality and currency standpoint. This was constraining the carrier's ability to rapidly configure and bring new and complex products to market. The company sought a new, modern policy administration system, one that would enable it to keep pace with rapid and often unexpected industry changes and ahead of the competition. A cross-functional team that included representatives from finance, actuarial, operations, client services and IT conducted an extensive selection process. This process included deep documentation review, pilot evaluations, demonstrations of required functionality and complex problem-solving, infrastructure integration capability, and the ability to meet the company's desired cost model. The company ultimately selected an adaptive policy administration system that met its requirements to: Deliver ease of use - eliminating paper and rework, while easing the burden on representatives to sell and service annuities Provide customer parity - offering Web-based capabilities in alignment with the company's focus on delivering a consistent customer experience across its business Deliver scalability, efficiency - enabling automation, while simplifying and standardizing systems across its technology stack Offer desired functionality - supporting Fidelity's product configuration / rules management philosophy, focus on customer service and technology upgrade requirements Meet cost requirements - including implementation, professional services and licenses fees and ongoing maintenance Deliver upon business requirements - enabling the ability to drive time to market for new products and flexibility to make changes Best Practices for Addressing Implementation Challenges Based upon lessons learned during the company's implementation, Vancheri advised carriers to evaluate staffing capabilities and cultural impacts, review business requirements to avoid rebuilding legacy processes, factor in dependent systems, and review policies and practices to secure customer data. His formula for success: upfront planning + clear requirements = precision execution. Achieving a Return on Investment Vancheri said the decision to replace their legacy policy administration system and deploy a modern, rules-based system--before the economic downturn occurred--has been integral in helping the company adapt to shifting market conditions, while enabling growth in its direct channel sales of variable annuities. Since deploying its new policy admin system, the company has reduced its average time to market for new products from 12-15 months to 4.5 months. The company has since migrated its other products to the new system and retired its legacy system, significantly decreasing its overall product development cycle. From a processing standpoint Vancheri noted the company has achieved gains in automation, information, and ease of use, resulting in improved real-time data edits, controls for better quality, and tax handling capability. Plus, with by having only one platform to manage, the company has simplified its IT environment and is well positioned to deliver system enhancements for greater efficiencies. Commitment to Continuing the Investment In the short and longer term future Vancheri said the company plans to enhance business functionality to support money movement, wire automation, divorce processing on payout contracts and cost-based tracking improvements. It also plans to continue system upgrades to remain current as well as focus on further reducing cycle time, driving down maintenance costs, and integrating with other products. Helen Pitts is senior product marketing manager for Oracle Insurance focused on life/annuities and enterprise document automation.

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• Application Performance Episode 2: Announcing the Judges!

  - by Michaela Murray

  The story so far… We’re writing a new book for ASP.NET developers, and we want you to be a part of it! If you work with ASP.NET applications, and have top tips, hard-won lessons, or sage advice for avoiding, finding, and fixing performance problems, we want to hear from you! And if your app uses SQL Server, even better – interaction with the database is critical to application performance, so we’re looking for database top tips too. There’s a Microsoft Surface apiece for the person who comes up with the best tip for SQL Server and the best tip for .NET. Of course, if your suggestion is selected for the book, you’ll get full credit, by name, Twitter handle, GitHub repository, or whatever you like. To get involved, just email your nuggets of performance wisdom to [email protected] – there are examples of what we’re looking for and full competition details at Application Performance: The Best of the Web. Enter the judges… As mentioned in my last blogpost, we have a mystery panel of celebrity judges lined up to select the prize-winning performance pointers. We’re now ready to reveal their secret identities! Judging your ASP.NET  tips will be: Jean-Phillippe Gouigoux, MCTS/MCPD Enterprise Architect and MVP Connected System Developer. He’s a board member at French software company MGDIS, and teaches algorithms, security, software tests, and ALM at the Université de Bretagne Sud. Jean-Philippe also lectures at IT conferences and writes articles for programming magazines. His book Practical Performance Profiling is published by Simple-Talk. Nik Molnar,  a New Yorker, ASP Insider, and co-founder of Glimpse, an open source ASP.NET diagnostics and debugging tool. Originally from Florida, Nik specializes in web development, building scalable, client-centric solutions. In his spare time, Nik can be found cooking up a storm in the kitchen, hanging with his wife, speaking at conferences, and working on other open source projects. Mitchel Sellers, Microsoft C# and DotNetNuke MVP. Mitchel is an experienced software architect, business leader, public speaker, and educator. He works with companies across the globe, as CEO of IowaComputerGurus Inc. Mitchel writes technical articles for online and print publications and is the author of Professional DotNetNuke Module Programming. He frequently answers questions on StackOverflow and MSDN and is an active participant in the .NET and DotNetNuke communities. Clive Tong, Software Engineer at Red Gate. In previous roles, Clive spent a lot of time working with Common LISP and enthusing about functional languages, and he’s worked with managed languages since before his first real job (which was a long time ago). Long convinced of the productivity benefits of managed languages, Clive is very interested in getting good runtime performance to keep managed languages practical for real-world development. And our trio of SQL Server specialists, ready to select your top suggestion, are (drumroll): Rodney Landrum, a SQL Server MVP who writes regularly about Integration Services, Analysis Services, and Reporting Services. He’s authored SQL Server Tacklebox, three Reporting Services books, and contributes regularly to SQLServerCentral, SQL Server Magazine, and Simple–Talk. His day job involves overseeing a large SQL Server infrastructure in Orlando. Grant Fritchey, Product Evangelist at Red Gate and SQL Server MVP. In an IT career spanning more than 20 years, Grant has written VB, VB.NET, C#, and Java. He’s been working with SQL Server since version 6.0. Grant volunteers with the Editorial Committee at PASS and has written books for Apress and Simple-Talk. Jonathan Allen, leader and founder of the PASS SQL South West user group. He’s been working with SQL Server since 1999 and enjoys performance tuning, development, and using SQL Server for business solutions. He’s spoken at SQLBits and SQL in the City, as well as local user groups across the UK. He’s also a moderator at ask.sqlservercentral.com.

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• Is this proper OO design for C++?

  - by user121917

  I recently took a software processes course and this is my first time attempting OO design on my own. I am trying to follow OO design principles and C++ conventions. I attempted and gave up on MVC for this application, but I am trying to "decouple" my classes such that they can be easily unit-tested and so that I can easily change the GUI library used and/or the target OS. At this time, I have finished designing classes but have not yet started implementing methods. The function of the software is to log all packets sent and received, and display them on the screen (like WireShark, but for one local process only). The software accomplishes this by hooking the send() and recv() functions in winsock32.dll, or some other pair of analogous functions depending on what the intended Target is. The hooks add packets to SendPacketList/RecvPacketList. The GuiLogic class starts a thread which checks for new packets. When new packets are found, it utilizes the PacketFilter class to determine the formatting for the new packet, and then sends it to MainWindow, a native win32 window (with intent to later port to Qt).1 Full size image of UML class diagram Here are my classes in skeleton/header form (this is my actual code): class PacketModel { protected: std::vector<byte> data; int id; public: PacketModel(); PacketModel(byte* data, unsigned int size); PacketModel(int id, byte* data, unsigned int size); int GetLen(); bool IsValid(); //len >= sizeof(opcode_t) opcode_t GetOpcode(); byte* GetData(); //returns &(data[0]) bool GetData(byte* outdata, int maxlen); void SetData(byte* pdata, int len); int GetId(); void SetId(int id); bool ParseData(char* instr); bool StringRepr(char* outstr); byte& operator[] (const int index); }; class SendPacket : public PacketModel { protected: byte* returnAddy; public: byte* GetReturnAddy(); void SetReturnAddy(byte* addy); }; class RecvPacket : public PacketModel { protected: byte* callAddy; public: byte* GetCallAddy(); void SetCallAddy(byte* addy); }; //problem: packets may be added to list at any time by any number of threads //solution: critical section associated with each packet list class Synch { public: void Enter(); void Leave(); }; template<class PacketType> class PacketList { private: static const int MAX_STORED_PACKETS = 1000; public: static const int DEFAULT_SHOWN_PACKETS = 100; private: vector<PacketType> list; Synch synch; //wrapper for critical section public: void AddPacket(PacketType* packet); PacketType* GetPacket(int id); int TotalPackets(); }; class SendPacketList : PacketList<SendPacket> { }; class RecvPacketList : PacketList<RecvPacket> { }; class Target //one socket { bool Send(SendPacket* packet); bool Inject(RecvPacket* packet); bool InitSendHook(SendPacketList* sendList); bool InitRecvHook(RecvPacketList* recvList); }; class FilterModel { private: opcode_t opcode; int colorID; bool bFilter; char name[41]; }; class FilterFile { private: FilterModel filter; public: void Save(); void Load(); FilterModel* GetFilter(opcode_t opcode); }; class PacketFilter { private: FilterFile filters; public: bool IsFiltered(opcode_t opcode); bool GetName(opcode_t opcode, char* namestr); //return false if name does not exist COLORREF GetColor(opcode_t opcode); //return default color if no custom color }; class GuiLogic { private: SendPacketList sendList; RecvPacketList recvList; PacketFilter packetFilter; void GetPacketRepr(PacketModel* packet); void ReadNew(); void AddToWindow(); public: void Refresh(); //called from thread void GetPacketInfo(int id); //called from MainWindow }; I'm looking for a general review of my OO design, use of UML, and use of C++ features. I especially just want to know if I'm doing anything considerably wrong. From what I've read, design review is on-topic for this site (and off-topic for the Code Review site). Any sort of feedback is greatly appreciated. Thanks for reading this.

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• Whoosh: PASS Board Year 1, Q4

  - by Denise McInerney

  "Whoosh". That's the sound the last quarter of 2012 made as it rushed by. My first year on the PASS Board is complete, and the last three months of it were probably the busiest. PASS Summit 2012 Much of October was devoted to preparing for Summit. Every Board  member, HQ staffer and dozens of volunteers were busy in the run-up to our flagship event. It takes a lot of work to put on the Summit. The community meetings,  first-timers program, keynotes, sessions and that fabulous Community Appreciation party are the result of many hours of preparation. Virtual Chapters at the Summit With a lot of help from Karla Landrum, Michelle Nalliah, Lana Montgomery and others at HQ the VCs had a good presence at Summit. We started the week with a VC leaders meeting. I shared some information about the activities and growth during the first part of the year.   From January - September 2012: The number of VCs increased from 14 to 20 VC membership  grew from 55,200 to 80,100 Total attendance at VC meetings increased from 1,480 to 2,198 Been part of PASS Global Growth with language-based VC- including Chinese, Spanish and Portuguese. We also heard from some VC leaders and volunteers. Ryan Adams (Performance VC) shared his tips for successful marketing of VC events. Amy Lewis (Business Intelligence VC) described how the BI chapter has expanded to support PASS' global growth by finding volunteers to organize events at times that are convenient for people in Europe and Australia. Felipe Ferreira (Portuguese language VC) described the experience of building a user group first in Brazil, then expanding to work with Portuguese-speaking data professionals around the world. Virtual Chapter leaders and volunteers were in evidence throughout Summit, beginning with the Welcome Reception. For the past several years VCs have had an organized presence at this event, signing up new members and advertising their meetings. Many VC leaders also spent time at the Community Zone. This new addition to the Summit proved to be a vibrant spot were new members and volunteers could network with others and find out how to start a chapter or host a SQL Saturday. Women In Technology 2012 was the 10th WIT Luncheon to be held at Summit. I was honored to be asked to be on the panel to discuss the topic "Where Have We Been and Where are We Going?" The PASS community has come a long way in our understanding of issues facing women in tech and our support of women in the organization. It was great to hear from panelists Stefanie Higgins and Kevin Kline who were there at the beginning as well as Kendra Little and Jen Stirrup who are part of the progress being made by women in our community today. Bylaw Changes The Board spent a good deal of time in 2012 discussing how to move our global growth initiatives forward. An important component of this is a proposed change to how the Board is elected with some seats representing geographic regions. At the end of December we voted on these proposed bylaw changes which have been published for review. The member review and feedback is open until February 8. I encourage all members to review these changes and send any feedback to [email protected]  In addition to reading the bylaws, I recommend reading Bill Graziano's blog post on the subject. Business Analytics Conference At Summit we announced a new event: the PASS Business Analytics Conference. The inaugural event will be April 10-12, 2013 in Chicago. The world of data is changing rapidly. More and more businesses want to extract value and insight from their data. Data professionals who provide these insights or enable others to do so are in demand. The BA Conference offers expert content on predictive analytics, data exploration and visualization, content delivery strategies and more. By holding this new event PASS is participating in important discussions happening in our industry, offering our members more educational value and reaching out to data professionals who are not currently part of our organization. New Year, New Portfolio In addition to my work with the Virtual Chapters I am also now responsible for the 24 Hours of PASS portfolio. Since the first 24HOP of 2013 is scheduled for January 30 we started the transition of the portfolio work from Rob Farley to me right after Summit. Work immediately started to secure speakers for the January event. We have also been evaluating webinar platforms that can be used for 24HOP as well as the Virtual Chapters. Next Up 24 Hours of PASS: Business Analytics Edition will be held on January 30. I'll be there and will moderate one or two sessions. The 24HOP topics are a sneak peek into the type of content that will be offered at the Business Analytics Conference. I hope to see some of you there. The Virtual Chapters have hit the ground running in 2013; many of them have events scheduled. The Application Development VC is getting restarted  and a new Business Analytics VC will be starting soon. Check out the lineup and join the VCs that interest you. And watch the Events page and Connector for announcements of upcoming meetings. At the end of January I will be attending a Board meeting in Seattle, and February 23 I will be at SQL Saturday #177 in Silicon Valley.

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• Limiting Audit Exposure and Managing Risk – Q&A and Follow-Up Conversation

  - by Tanu Sood

  Thanks to all who attended the live ISACA webcast on Limiting Audit Exposure and Managing Risk with Metrics-Driven Identity Analytics. We were really fortunate to have Don Sparks from ISACA moderate the webcast featuring Stuart Lincoln, Vice President, IT P&L Client Services, BNP Paribas, North America and Neil Gandhi, Principal Product Manager, Oracle Identity Analytics. Stuart’s insights given the team’s role in providing IT for P&L Client Services and his tremendous experience in identity management and establishing sustainable compliance programs were true value-add at yesterday’s webcast. And if you are a healthcare organization looking to solve your compliance and security challenges, we recommend you join us for a live webcast on Tuesday, November 29 at 10 am PT. The webcast will feature experts from Kaiser Permanente, PricewaterhouseCoopers and Oracle and the focus of the discussion will be around the compliance challenges a healthcare organization faces and best practices for tackling those. Here are the details: Healthcare IT News Webcast: Managing Risk and Enforcing Compliance in Healthcare with Identity Analytics Tuesday, November 29, 201110:00 a.m. PT / 1:00 p.m. ET Register Today The ISACA webcast replay is now available on-demand and the slides are also available for download. Since we didn’t have time to address all the questions we received during the live Q&A portion of the webcast, we have captured responses to the remaining questions here. Please continue to provide us your feedback and insights from your experience in deploying identity compliance solutions. Q. Can you please clarify the mechanism utilized to populate the Identity Warehouse from each individual application's access management function / files? A. Oracle Identity Analytics (OIA) supports direct imports from applications. Data collection is based on Extract, Transform and Load (ETL) that eliminates the need to write connectors to different applications. Oracle Identity Analytics’ import engine supports complex entitlement feeds saved as either text files or XML. The imports can be scheduled on a periodic basis or triggered as needed. If the applications are synchronized with a user provisioning solution like Oracle Identity Manager, Oracle Identity Analytics has a seamless integration to pull in data from Oracle Identity Manager. Q.  Can you provide a short summary of the new features in your latest release of Oracle Identity Analytics? A. Oracle recently announced availability of enhanced Oracle Identity Analytics. This release focused on easing the certification process by offering risk analytics driven certification, advanced certification screens, business centric views and significant improvement in performance including 3X faster data imports, 3X faster certification campaign generation and advanced auto-certification features, that  will allow organizations to improve user productivity by up to 80%. Closed-loop risk feedback and IT policy monitoring with Oracle Identity Manager, a leading user provisioning solution, allows for more accurate certification reviews. And, OIA's improved performance enables customers to scale compliance initiatives supporting millions of user entitlements across thousands of applications, whether on premise or in the cloud, without compromising speed or integrity. Q. Will ISACA grant a CPE credit for attending this ISACA-sponsored webinar today? A. From ISACA: Hello and thank you for your interest in the 2011 ISACA Webinar Program!  Unfortunately, there are no CPEs offered for this program, archived or live.  We will be looking into the feasibility of offering them in the future.  Q. Would you be able to use this to help manage licenses for software? That is to say - could it track software that is not used by a user, thus eliminating the software license? A. OIA’s integration with Oracle Identity Manager, a leading user provisioning solution, allows organizations to detect ghost accounts or unused accounts via account reconciliation. Based on company’s policies, this could trigger an automated workflow for account deletion or asking for further investigation. Closed-loop feedback between the two solutions would then allow visibility into the complete audit trail of when the account was detected, the action taken, by whom, when and the current status. Q. We have quarterly attestations and .xls mechanisms are not working. Once the identity data is correlated in Identity Analytics, do you then automate access certification? A. OIA’s identity warehouse analyzes and correlates identity data across various resources that allows OIA to determine a user’s risk profile, who the access review request should go to, along with all the relevant access details of the user. The access certification manager gets notification on what to review, when and the relevant data is presented in a business friendly screen. Based on the result of the access certification process, actions are triggered and results recorded and archived. Access review managers have visual risk indicators that also allow them to prioritize access certification tasks and efforts. Q. How does Oracle Identity Analytics work with Cloud Security? A. For enterprises looking to build their own cloud(s), Oracle offers a set of security services that cloud developers can leverage including Oracle Identity Analytics.  For enterprises looking to manage their compliance requirements but without hosting those in-house and instead having a hosting provider offer managed Identity Management services to the organizations, Oracle Identity Analytics can be leveraged much the same way as you’d in an on-premise (within the enterprise) environment. In fact, organizations today are leveraging Oracle Identity Analytics to manage identity compliance in both these ways. Q. Would you recommend this as a cost effective solution for a smaller organization with @ 2,500 users? A. The key return-on-investment (ROI) on Oracle Identity Analytics is derived from automating compliance processes thereby eliminating administrative overhead, minimizing errors, maintaining cost- and time-effective sustainable compliance processes and minimizing audit exposures and penalties.  Of course, there are other tangible benefits that are derived from an Oracle Identity Analytics implementation as outlined in the webcast. For a quantitative analysis of your requirements and potential ROI calculation, we recommend you refer to the Forrester Study on Total Economic Impact of Oracle Identity Analytics. For an in-person discussion, please email Richard Caldwell.

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• Windows 8 Camp&ndash;Ways to Prepare

  - by Lori Lalonde

  When Windows 8 was announced at the BUILD conference back in September, it created quite a buzz among the developer community. By the spring of 2012,  Windows 8 Developer Camps started popping up everywhere imaginable. I received a lot of questions from CTTDNUG members about whether or not we would be hosting one locally. If you recall my post about the Windows Phone/Azure Developer Workshop that CTTDNUG hosted back in March, you’ll remember that the biggest hurdle to overcome when planning this type of event was finding the right venue. It took some time, but I finally found a venue that was available and provided the prerequisites needed to ensure this camp is a success. I am very excited that CTTDNUG will be hosting a Windows 8 Camp this summer in the Kitchener/Waterloo area. In fact, it’s coming up in less than 2 weeks. Clearly other developers are excited as well, because our registration numbers show that the event is already 70% full! On top of that, I was fortunate enough to also book two well-known evangelists to present and teach at this full day developer camp: Andrei Marukovich and Atley Hunter. This was the icing on the cake. With the content provided by Microsoft, and two local experts that live and breathe Windows 8 development, I know that I, along with other developers that attend this event, will have the opportunity to maximize our learning potential and hit the ground running. If you plan on attending a Windows 8 Developer Camp soon, and want to ensure you get the most “bang for your buck” (figuratively speaking, since these camps are free), there are some things you can do to prepare before the big day: 1) Install the prerequisites on your own device before the big day I can’t stress this enough. Otherwise, you will be spending valuable time during the hands-on period downloading and installing what is needed, rather than digging into the development and using that time to ask the experts on-hand about programming challenges, issues, questions you may have with respect to your development. Prerequisites: Windows 8 Release Preview Visual Studio 2012 RC Download the Windows 8 SDK Samples 2) Purchase, download, and read Charles Petzold’s newest book:  Programming Windows 6th Edition This is a great introduction to the type of content you will be learning about during the camp. Doing some light reading beforehand might raise some questions about the concepts discussed in the book, which will give you the opportunity to write them down and bring them with you to the camp. The experts on hand will be able to answer them for you. 3) Make use of the freebies that are available Telerik has recently released a preview of their RadControls for Metro. You can sign up to receive a license code to give you access to install the preview for free and start playing around with it. Syncfusion also offers a free download of their Metro Studio package, which is a collection of metro style icons that you can customize and use in your own applications. Last but not least, once you’ve installed the Windows 8 Release Preview on your own device, go to the Windows 8 Store and download a handful of the free apps that are available. Testing out other Metro apps may give you ideas of what you can do in your own apps and analyze what features you like: application flow, type of animations used, concepts that were leveraged, how live tiles were used, etc. I hope you found these tips to be useful as you embark on a new development journey! Although this post focused on how to prepare for a Windows 8 camp, the same ideas are there whichever developer camp/workshop/event you attend. Learning does not begin and end on the day of the event. Attending a developer camp is just one step of many to master whatever technology you are interested in. It is a continuous process, which is fully maximized when you do your homework beforehand, actively participate during,  and follow up by putting what you learned to practice afterwards. Happy coding!

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Additional new material WebLogic Community

  - by JuergenKress

  Virtual Developer Conference On Demand - Register Updated Book: WebLogic 12c: Distinctive Recipes - Architecture, Development, Administration by Oracle ACE Director Frank Munz - Blog | YouTube Webcast: Migrating from GlassFish to WebLogic - Replay Reliance Commercial Finance Accelerates Time-to-Market, Improves IT Staff Productivity by 70% - Blog | Oracle Magazine Retrieving WebLogic Server Name and Port in ADF Application by Andrejus Baranovskis, Oracle Ace Director - Blog Using Oracle WebLogic 12c with NetBeans IDEOracle ACE Director Markus Eisele walks you through installing and configuring all the necessary components, and helps you get started with a simple Hello World project. Read the article. Video: Oracle A-Team ADF Mobile Persistence SampleThis video by Oracle Fusion Middleware A-Team architect Steven Davelaar demonstrates how to use the ADF Mobile Persistence Sample JDeveloper extension to generate a fully functional ADF Mobile application that reads and writes data using an ADF BC SOAP web service. Watch the video. Java ME 8 ReleaseDownload Java ME today! This release is an implementation of the Java ME 8 standards JSR 360 (CLDC 8) and JSR 361 (MEEP 8), and includes support of alignment with Java SE 8 language features and APIs, an enhanced services-enabled application platform, the ability to "right-size" the platform to address a wide range of target devices, and more. Learn more Download Java ME SDK 8It includes application development support for Oracle Java ME Embedded 8 platforms and includes plugins for NetBeans 8. See the Java ME 8 Developer Tools Documentation to learn JavaOne 2014 Early Bird RateRegister early to save $400 off the onsite price. With the release of Java 8 this year, we have exciting new sessions and an interactive demo space! NetBeans IDE 8.0 Patch UpdateThe NetBeans Team has released a patch for NetBeans IDE 8.0. Download it today to get fixes that enhance stability and performance. Java 8 Questions ForumFor any questions about this new release, please join the conversation on the Java 8 Questions Forum. Java ME 8: Getting Started with Samples and Demo CodeLearn in few steps how to get started with Java ME 8! The New Java SE 8 FeaturesJava SE 8 introduces enhancements such as lambda expressions that enable you to write more concise yet readable code, better utilize multicore systems, and detect more errors at compile time. See What's New in JDK 8 and the new Java SE 8 documentation portal. Pay Less for Java-Related Books!Save 20% on all new Oracle Press books related to Java. Download the free preview sampler for the Java 8 book written by Herbert Schildt, Maurice Naftain, Henrik Ebbers and J.F. DiMarzio. New book: EJB 3 in Action, Second Edition WebLogic 12c Does WebSockets Getting Started by C2B2 Video: Building Robots with Java Embedded Video: Nighthacking TV Watch presentations by Stephen Chin and community members about Java SE, Java Embedded, Java EE, Hadoop, Robots and more. Migrating the Spring Pet Clinic to Java EE 7 Trip report : Jozi JUG Java Day in Johannesburg How to Build GlassFish 4 from Source 4,000 posts later : The Aquarium WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• How customers view and interact with a company

  The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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• TechEd North America 2012 – Day 1 #msTechEd

  - by Marco Russo (SQLBI)

  Yesterday I and Alberto delivered the PreCon day about BISM Tabular in Analysis Services 2012. We received very good feedback and now I am looking forward to meet people that read our blogs and our books! Ping me on Twitter at @marcorus if you want to contact me during the conference. This is my schedule for the next few days: ·         Monday, June 11, 2012 o   10:30am-12:30pm I will be in the Technical Learning Center area, at the Breaktrough Insights (station #8) in the Database & Business Intelligence area (dedicated to SQL Server 2012) o   I will try to watch some sessions in the afternoon o   6:30pm-7:00pm I will be at the O’Reilly booth meeting book readers and doing some book signing ·         Tuesday, June 12, 2012 o   12:30pm-3:30pm I will be in the Technical Learning Center area, at the Breaktrough Insights (station #8) in the Database & Business Intelligence area (dedicated to SQL Server 2012) o   5:00pm-6:15pm I will attend the Alberto’s session DBI413 Many-to-Many Relationships in BISM Tabular (room S330E) o   6:15pm-9:00pm Community Night & Ask the Experts, we’ll discuss about Analysis Services, Tabular and Multidimensional! ·         Wednesday, June 13, 2012 o   11:15am-11:30am Don’t miss this special demo session at the Private Cloud, Public Cloud and Data Platform Theater in the Technical Learning Center area (next to the SQL Server 2012 zone). I and Alberto will present Querying multi-billion rows with many to many relationships in SSAS Tabular (xVelocity) and you’re invited to guess the response time of DAX queries on a 4 billion rows table with many-to-many relationships before we run them! We’ll give away some 8GB USB key if you guess the right answer! o   12:30pm-1:00pm I and Alberto will have a book signing session at the TechEd Bookstore o   3:00pm-5:00pm I will be in the Technical Learning Center area, at the Breaktrough Insights (station #8) in the Database & Business Intelligence area (dedicated to SQL Server 2012) ·         Thursday, June 14, 2012 o   2:45pm-4:00pm I will deliver my DBI319 BISM: Multidimensional vs. Tabular breakthrough session in room S320A. I expect many questions here! And if you want to learn more about Analysis Services Tabular, we announced two more online sessions of our SSAS Tabular Workshop: ·         July 2-3, 2012 - SSAS Workshop Online - America's time zone ·         September 3-4, 2012 - SSAS Workshop Online - America's time zone Register now if you are interested, the early bird for the July session expires on June 19, 2012! I will also deliver a SSAS Workshop in Oslo (Norway) on August 27-28, 2012.  

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• A .NET Developers day with the iPad.

  - by mbcrump

  The Apple iPad is currently getting a lot of buzz because of the app store, the book store and of course iTunes. I had the chance to play with one and this is what I have learned about the device. Let’s get this out of the way first, the iPad is awesome. It is the device for media consumption and casual web browsing. But how does it measure up to those of us with .NET on our brains all days. Let’s find out… Main Screen – you can customize everything on this page. I guess I should replace that image with a C# or VS logo. Its pretty standard stuff if you have an iPhone.   Programming Books If you have a subscription to Safari Books Online, then you are in luck, its very easy to read the books on the iPad. Just fire up Safari web browser and goto the Safari Books Online. The biggest benefit that I can see with the iPad is the ability to read books wherever and not have to worry about purchasing books that I already have the .PDF for. Below is a sample from Code Complete 2nd Edition. Below is a PDF of the ECMA-334 C# Language Specification. As you can see its very readable and you should have no problem reading actual code.   Example of Code shown below: It is however easier to read the PDF and store them with a 3rd party PDF reader. I have seen several for .99 cents or less. You can however switch the screen to vertical to get more viewing space as shown below: I was disappointed with the iBooks application. I could not find a single .NET programming book anywhere. I was able to download the excellent sci-fi book “A memory of Wind” for free though. If I just overlooked them, then please email me with the names and titles. I couldn’t even find a technology category in the categories list. Web Surfing – Technical Sites Below is an example of my site in Safari. The code is very readable and the experience was identical to viewing it in Firefox. I tried multiple programming site and the pages looked great except those that used flash and of course it did not display on those pages.   News Apps - Technical Content The standard NY Times and USA Today looked great, but the Technical Content was lacking. It would probably be better to use Google Reader for online technical news.     YouTube Videos – Technical Content  Since its YouTube, we already know that a lot of technical content exist and it plays great on the iPad. I watched several programming videos and could clearly see the code being written. Taking Technical Notes The iPad comes with a great notepad for taking notes. I found that it was easy to take notes regarding projects that I am currently working on.   Calendar The calendar that ships with the iPad is great for organizing. You can setup exchange server or manually enter the information. Pretty standard stuff.    Random Applications that I like: TweetDeck.   and Adobe Ideas. Adobe Ideas is kinda like SketchFlow except you use your finger to mock up the sketches.  Don’t forget that the iPad is great for any type of podcasting. That pretty much sums it up, I would definitely recommend this device as it will only get better. I believe the iOS4 comes out on the 24th and the iPad will only get more and more apps. You could save a few bucks by waiting for the 2nd generation, but that’s a call that only you can make.

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• Schliemann's method of programming language learning

  - by DVK

  Background: 19th-century German archeologist Heinrich Schliemann was of course famous for his successful quest to find and excavate the city of Troy (an actual archeological site for the Troy of Homer's Iliad). However, he is just as famous for being an astonishing learner of languages - within the space of two years, he taught himself fluent Dutch, English, French, Spanish, Italian and Portuguese, and later went on to learn seven more, including both modern and ancient Greek. One of the methods he famously used was comparison of a known text, e.g. take a book in a language one is fluent in, take a good translation of a book in a language you wish to learn, and go over them in parallel. (various sources cited the book used by Schliemann to be the Bible, or, as the link above states, a novel). Now, for the actual question. Has anyone used (or heard of) an equivalent of Schliemann's method for learning a new programming language? E.g. instead of basing the leaning on references and tutorials, take a somewhat comprehensive set of programs known to have high-quality code in both languages implementing similar/identical algorithms and learn by comparing them? I'm curious about either personal experiences of applying such an approach, or references to something published, or existance of codebases which could be used for such an approach? What got me thinking about the idea was Project Euler and some code snippets I saw on SO, in C++, Perl and Lisp.

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• Algorithm for converting hierarchical flat data (w/ ParentID) into sorted flat list w/ indentation l

  - by eagle

  I have the following structure: MyClass { guid ID guid ParentID string Name } I'd like to create an array which contains the elements in the order they should be displayed in a hierarchy (e.g. according to their "left" values), as well as a hash which maps the guid to the indentation level. For example: ID Name ParentID ------------------------ 1 Cats 2 2 Animal NULL 3 Tiger 1 4 Book NULL 5 Airplane NULL This would essentially produce the following objects: // Array is an array of all the elements sorted by the way you would see them in a fully expanded tree Array[0] = "Airplane" Array[1] = "Animal" Array[2] = "Cats" Array[3] = "Tiger" Array[4] = "Book" // IndentationLevel is a hash of GUIDs to IndentationLevels. IndentationLevel["1"] = 1 IndentationLevel["2"] = 0 IndentationLevel["3"] = 2 IndentationLevel["4"] = 0 IndentationLevel["5"] = 0 For clarity, this is what the hierarchy looks like: Airplane Animal Cats Tiger Book I'd like to iterate through the items the least amount of times possible. I also don't want to create a hierarchical data structure. I'd prefer to use arrays, hashes, stacks, or queues. The two objectives are: Store a hash of the ID to the indentation level. Sort the list that holds all the objects according to their left values. When I get the list of elements, they are in no particular order. Siblings should be ordered by their Name property. Update: This may seem like I haven't tried coming up with a solution myself and simply want others to do the work for me. However, I have tried coming up with three different solutions, and I've gotten stuck on each. One reason might be that I've tried to avoid recursion (maybe wrongly so). I'm not posting the partial solutions I have so far since they are incorrect and may badly influence the solutions of others.

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• Computer science textbooks

  - by Barrett Conrad

  I would like to try the book question a little bit differently. My goal is to know what the community thinks are the quintessential computer science textbooks. <beginsadstory>I lost all of my computer science and math books from college in Hurricane Katrina in 2005. I greatly miss having my familiar tomes to refer to when topics and problems come up, so I am looking to rebuild my library.<endsadstory> What are your recommendations for the best examples of academic caliber books for the field of computer science and its associated mathematics? I am looking for books on subjects like computational theory, programming languages, compilers, operating systems, algorithms and so on. Don't limit your suggestions to your textbooks only. If there is a book you have read that covers computer science or a related math in a formal way, but is not strictly a textbook, I would be love to hear about them as well. Finally, for the sake of creating a good reference for all of us, may I suggest posting one book per answer so they can be rated individually.

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• Javascript :(….. Oh!! So its jquery? Now what?? I’m a C# Guy

  - by Shekhar_Pro

  Hi guys I want you to Guide me here. This other day I was working out some AJAX for my ASP.Net website and handling client side code in Java was taking the hell out of me. Then I got my hands on this Book jQuery In Action 2nd Edition and solved my problem with the help of Example code in the book. Now as I checked the contents I got an overview that whatever I had ever thought of doing can be done by this jQuery so easily and quite cleanly. I am actually pretty new to web development (say abt 4months ) and from C# world where we have cool libraries and Simple and Elegant coding style. (yeah including those generic, Ienumerable, lambadas, chained statements.. you got it…) and you know what you’re doing when writing some code. And we have so great IntelliSense to care., and above all we have everything Strongly Typed. But in Javascript everything is so messy.. . (and I don’t know why they are not properly indented.. see page source ) Now tell me what should I do, go straight with jQuery or should I first learn Javascript (like a disciplined boy…I even have a book for that too… got in gift :) …. ) I have seen Is it a good idea to learn JavaScript before learning jQuery? but remember I have already got a project on my hand…

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• How do I reference Django Model from another model

  - by user313943

  Im looking to create a view in the admin panel for a test program which logs Books, publishers and authors (as on djangoproject.com) I have the following two models defined. class Author(models.Model): first_name = models.CharField(max_length=30) last_name = models.CharField(max_length=30) email = models.EmailField() def __unicode__(self): return u'%s %s' % (self.first_name, self.last_name) class Book(models.Model): title = models.CharField(max_length=100) authors = models.ManyToManyField(Author) publisher = models.ForeignKey(Publisher) publication_date = models.DateField() def __unicode__(self): return self.title What I want to do, is change the Book model to reference the first_name of any authors and show this using admin.AdminModels. #Here is the admin model I've created. class BookAdmin(admin.ModelAdmin): list_display = ('title', 'publisher', 'publication_date') # Author would in here list_filter = ('publication_date',) date_hierarchy = 'publication_date' ordering = ('-publication_date',) fields = ('title', 'authors', 'publisher', 'publication_date') filter_horizontal = ('authors',) raw_id_fields = ('publisher',) As I understand it, you cannot have two ForeignKeys in the same model. Can anyone give me an example of how to do this? I've tried loads of different things and its been driving me mad all day. Im pretty new to Python/Django. Just to be clear - I'd simply like the Author(s) First/Last name to appear alongside the book title and publisher name. Thanks

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• Making HABTM relationships unique in CakePHP

  - by Andrea

  I have two models, called Book and Tag, which are in a HABTM relationship. I want a couple (book, tag) to be saved only once. In my models I have var $hasAndBelongsToMany = array( 'Tag' => array( 'className' => 'Tag', 'joinTable' => 'books_tags', 'foreignKey' => 'book_id', 'associationForeignKey' => 'tag_id', 'unique' => true ) ); and viceversa, but the Unique flag does not help me; I can still save two times the same couple. How do I do this in CakePHP? Should I declare the couple (book, tag) unique in the database directly, or will this make CakePHP go nuts? Is there a Cakey way to handle this situation? EDIT: I tried making the couple unique with the query (I'm using MySQL) ALTER TABLE books_tags ADD UNIQUE (book_id,tag_id); but this does not work well. When I save more than one tag at a time, everything goes well if all the couples are new. If at least one of the couples is repeated, CakePHP fails to do the whole operation, so it does not save ANY new couple (not even the good ones).

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• Android Custom Dialog NullPointerException

  - by Kyle Hughes

  I cannot for the life of me figure out why I'm getting a NullPointerException. When a user clicks on a particular image, a dialog window is supposed to pop-up and display a larger version of said image: private OnClickListener coverListener = new OnClickListener() { public void onClick(View v) { showDialog(DIALOG_COVER); } }; DIALOG_COVER is set to = 0. The associated onCreateDialog looks like this: protected Dialog onCreateDialog(int id) { Dialog dialog; switch(id) { case DIALOG_COVER: dialog = new Dialog(mContext); dialog.setContentView(R.layout.cover_dialog); dialog.setTitle(book.getTitle()); ImageView coverLarge = (ImageView)findViewById(R.id.coverLarge); coverLarge.setImageBitmap(book.getCover()); break; default: dialog = null; } return dialog; } For reference, this is cover_dialog.xml: <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" android:id="@+id/coverDialog" android:orientation="horizontal" android:layout_width="fill_parent" android:layout_height="fill_parent" android:padding="10dp"> <ImageView android:id="@+id/coverLarge" android:layout_width="wrap_content" android:layout_height="wrap_content" android:scaleType="fitStart" /></LinearLayout> Now, when the image previously described is clicked, the application immediately crashes and throws the following error through LogCat: 06-08 13:29:17.727: ERROR/AndroidRuntime(2220): Uncaught handler: thread main exiting due to uncaught exception 06-08 13:29:17.757: ERROR/AndroidRuntime(2220): java.lang.NullPointerException 06-08 13:29:17.757: ERROR/AndroidRuntime(2220): at org.kylehughes.android.brarian.AndroidBrarian.onCreateDialog(AndroidBrarian.java:259) The line in question refers to this line inside of onCreateDialog: coverLarge.setImageBitmap(book.getCover()); Basically, I don't get why coverLarge is null at that point. Any help would be much appreciated.

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• Parsing / Extracting Text from String in Rails?

  - by user641116

  I have a string in Rails, e.g. "This is a Twitter message. #books War & Peace by Leo Tolstoy. I love this book!", and I want to parse the text and extract only certain phrases, like "War & Peace by Leo Tolstoy". Is this a matter of using Regex and lifting the text between "#books" to "."? What if there's no structure to the message, like: "This is a Twitter message #books War & Peace by Leo Tolstoy I love this book!" or "This is a Twitter message. I love the book War & Peace by Leo Tolstoy #books" How can I reliably pull the phrase "War & Peace by Leo Tolstoy" without knowing the phrase ex ante. Are there any gems, methods, etc. that can help me do this? At the very least, what would you call what I'm trying to do? It will help me search for a solution on Google. I've tried a few searches on "parsing" with no luck.

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• LaTeX printing only first two pages of a document

  - by Peter Flom

  I am working in LaTeX, and when I create a pdf file (using LaTeX button or pdfLaTeX button or using yap) the pdf has only the first two pages. No errors. It just stops. If I make the first page longer by adding text, it still stops at end of 2nd page. Any ideas? OK, responding to first comment, here is the code \documentclass{article} \title{Outline of Book} \author{Peter L. Flom} \begin{document} \maketitle \section*{Preface} \subsection*{Audience} \subsection*{What makes this book different?} \subsection*{Necessary background} \subsection*{How to read this book} \section{Introduction} \subsection{The purpose of logistic regression} \subsection{The need for logistic regression} \subsection{Types of logistic regression} \section{General issues in logistic regression} \subsection{Transforming independent and dependent variables} \subsection{Interactions} \subsection{Model selection} \subsection{Parameter estimates, confidence intervals, p values} \subsection{Summary and further reading} \section{Dichotomous logistic regression} \subsection{Introduction, theory, examples} \subsection{Exploratory plots and analysis} \subsection{Basic model fitting} \subsection{Advanced and special issues in model fitting} \subsection{Diagnostic and descriptive plots and analysis} \subsection{Traps and gotchas} \subsection{Power analysis} \subsection{Summary and further reading} \subsection{Exercises} \section{Ordinal logistic regression} \subsection{Introduction, theory, examples} \subsubsection{Introduction - what are ordinal variables?} \subsubsection{Theory of the model} \subsubsection{Examples for this chapter} \subsection{Exploratory plots and analysis} \subsection{Basic model fitting} \subsection{Advanced and special issues in model fitting} \subsection{Diagnostic and descriptive plots and analysis} \subsection{Traps and gotchas} \subsection{Power analysis} \subsection{Summary and further reading} \subsection{Exercises} \section{Multinomial logistic regression} \subsection{Introduction, theory, examples} \subsection{Exploratory plots and analysis} \subsection{Basic model fitting} \subsection{Advanced and special issues in model fitting} \subsection{Diagnostic and descriptive plots and analysis} \subsection{Traps and gotchas} \subsection{Power analysis} \subsection{Summary and further reading} \subsection{Exercises} \section{Choosing a model} \subsection{NOIR and its problems} \subsection{Linear vs. ordinal} \subsection{Ordinal vs. multinomial} \subsection{Summary and further reading} \subsection{Exercises} \section{Extensions and related models} \subsection{Other logistic models} \subsection{Multilevel models - PROC NLMIXED and GLIMMIX} \subsection{Loglinear models - PROC CATMOD} \section{Summary} \end{document} thanks Peter

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• Is there a standard lexer/parser tool for Python?

  - by Salim Fadhley

  A volunteer job requires us to convert a large number of LaTeX documents into ePub format. It's a series of open-source fiction book which has so far only been produced only on paper via a print on demand service. We'd like to be able to offer the book to users of book-reader devices (such as Kindle) which require the ePub format for best results. Fortunately, ePub is a very simple format, however there's no trivial way for LaTeX to produce the XHTML outut required. We experimented with alternative LaTeX compilers (e.g. plastex) but in the end we figured that it would probably be a lot easier to simply write our own compiler which understands a tiny subset of the LaTeX language and compiles directly to XHTML / ePub. Previously I used a tool on Windows called GOLD. This allowed me to go directly from BNF grammars to a stub parser. It also alllowed me to implement the parser in any language I liked. (I'd choose Python). This product has to work on Linux, so I'm wondering if there's an equivalent toolchain that works as well under Ubutnu / Eclipse / Python. The idea is that we will take the grammar of TeX and just implement a teeny subset of that, but we do not want to spend a huge amount of time worrying about grammar and parsing. A parser generator would obviously save us a great deal of time. Sal UPDATE 1: Bonus marks for a solution with excellent documentation or tutorials.

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• Ajax model binding of a complex type

  - by David G

  I am trying to do something along the lines of the following where I have a Controller with an method similar to: public ActionResult Insert(Author author) { //do something... } Where the Author type looks like: public class Author { public string FirstName { get; set; } public string LastName { get; set; } public Book[] Books { get; set; } public Author() { Books = new Book[0]; } } public class Book { public string Title { get; set; } public int NumberOfPages { get; set; } } From a page I want to submit data using JQuery and Ajax something like function addAuthor() { var auth = { 'FirstName': 'Roald', 'LastName': 'Dahl', 'Books': [ { 'Title': 'Charlie and the Chocolate Factory', 'NumberOfPages': 264 }, { 'Title': 'The Twits', 'NumberOfPages': 316 } ] }; $.ajax({ type: "GET", url: "/Insert", data: auth }); } MVC binds the Author object (FirstName and LastName are set) but doesn't bind the Books property. Why is that and how can I submit an object containing an Array (or a Collection) as a property through AJAX?

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• Why put a DAO layer over a persistence layer (like JDO or Hibernate)

  - by Todd Owen

  Data Access Objects (DAOs) are a common design pattern, and recommended by Sun. But the earliest examples of Java DAOs interacted directly with relational databases -- they were, in essence, doing object-relational mapping (ORM). Nowadays, I see DAOs on top of mature ORM frameworks like JDO and Hibernate, and I wonder if that is really a good idea. I am developing a web service using JDO as the persistence layer, and am considering whether or not to introduce DAOs. I foresee a problem when dealing with a particular class which contains a map of other objects: public class Book { // Book description in various languages, indexed by ISO language codes private Map<String,BookDescription> descriptions; } JDO is clever enough to map this to a foreign key constraint between the "BOOKS" and "BOOKDESCRIPTIONS" tables. It transparently loads the BookDescription objects (using lazy loading, I believe), and persists them when the Book object is persisted. If I was to introduce a "data access layer" and write a class like BookDao, and encapsulate all the JDO code within this, then wouldn't this JDO's transparent loading of the child objects be circumventing the data access layer? For consistency, shouldn't all the BookDescription objects be loaded and persisted via some BookDescriptionDao object (or BookDao.loadDescription method)? Yet refactoring in that way would make manipulating the model needlessly complicated. So my question is, what's wrong with calling JDO (or Hibernate, or whatever ORM you fancy) directly in the business layer? Its syntax is already quite concise, and it is datastore-agnostic. What is the advantage, if any, of encapsulating it in Data Access Objects?

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• concatenate string and running index into string within a loop

  - by user331706

  To use a given graphic package I need to define, book and fill histogram. How can I get the name of the histogram which is a string to concatenate with 2 integer as a string ( hts_i_j ) in 3 for loop instead. That has to be done in c++ See the exemple below to define TH1F* hts_5_53; TH1F* hts_5_54; …… TH1F* hts_5_69; to book hts_5_53= HDir.make("hts_5_53")," Title", 100,0.,100.); hts_5_54-HDir.make("hts_5_54")," Title", 100,0.,100.); …… hts_16_69-HDir.make("hts_16_69")," Title", 100,0.,100.); to fill hts_5_53-Fill(f) hts_5_54-Fill(f) …… hts_16_69-Fill(f) Instead I would like to define, book and fill in 3 for loops. e.g . for(int i=5, i<17, ++i){ for(int j=53, j<70, ++j){ hts_i_j } } how can I get the string hts to concatenate with the indices ( i,j) in a simple short way while defining, booking and filling in 3 for loop instead

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• Factory.next not working in FactoryGirl 4.x and Rails 3.0. Anyone know the replacement?

  - by cchapman900

  I'm very new to Rails and am following along in the Ruby on Rails 3 Tutorial book by Michael Hartl and am running into a little bump while using the factory_girl gem. Specifically, I'm not sure how to update the code Factory.next(...) Before coming to this, I did run into a little problem between the older version of FactoryGirl used in the book and the current 4.1 version I'm using now, but was able to resolve it. Specifically, the old way of writing code as user = Factory(:user) needed to be updated to user = FactoryGirl.create(:user) That was fine, but now I'm coming to the code (as written in the book): spec/controllers/users_controler_spec.rb . @users << Factory(:user, :email => Factory.next(:email)) . which I've tried updating to . @users << FactoryGirl.create(:user, :email => FactoryGirl.next(:email)) . but get the error: Failure/Error: @users << FactoryGirl.create(:user, :email => FactoryGirl.next(:email)) NoMethodError: undefined method `next' for FactoryGirl:Module I've tried a few different variations but still can't quite get it. Is the problem I'm having with FactoryGirl and just not using the gem correctly or does it have something to do with the Ruby methods?

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