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• Why do I always think I know much less than others? [closed]

  - by John Kenedy

  I have been in programming since primary 6. Since the time DOS comes, I have been doing programming in quickbasic 4.5, then to VB 6, then to C#. In between I also do programming in C++. But every time I open Stack Overflow and trying to help others answering their problems, it seems that I know nothing. I feel that I am so stupid even I have been in programming for so long. I would shock reading all the questions and unable to find any clue. Is technology moving too fast that left out me? I feel that technology changes too fast and I can't keep up, when I know ASP.NET web form, MVC is out, when I know MVC, android/iphone/HTML5 app is popular. It seems that I am chasing something and never reach 'it'. I don't know whether this is correct place for me to talk about this. I just wish to listen to opinion like you, how do you think technology should grow instead of recreating language, adding bug here and there to let programmer figure it out, while big company share the solution among themselves. This is exactly how I feel. The simple example is how do you think why doesn't Dictionary<> in .NET provide iterating the object using index? Why must we use Key or GetEnumerator(). Developer has to google and read wasted hour of hour of time to find pieces of hack code to use reflection to achieve reading from index. Where developer will keep it as collection and valuable code. HOwever when times come, everything changes again, developer has to find answer for new silly problems again! Yes, I really hate it! I hate how many big companies are playing with the developer by cutting a big picture into small puzzle and messing it up and asking developer to place it together themselves. As if they are creating problems for us to solve it, so we are unable to grow upfront, we are being manipulated by those silly problems they have created. Another sample would how difficult to collect Cookies from CookieContainer without passing the URL, yes without the URL and I WANT to get all cookie in the cookiecontainer without knowing the URL, I want to iterate all. Why does micros0ft have to limit me from doing that?

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• Avoiding the Black Hole of Leads

  - by Charles Knapp

  Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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• Facial Recognition for Retail

  - by David Dorf

  My son decided to do his science project on how the brain recognizes faces.  Faces are so complicated and important that the brain has a dedicated area for just that purpose.  During our research, we came across some emerging uses for facial recognition in the retail industry. If you believe the movies, recognizing faces as they walk by a camera is easy for computers but that's not the reality.  Huge investments are being made by the U.S. government in this area, with a focus on airport security.  Now, companies like Eye See are leveraging that research for marketing purposes.  They do things like track eyes while viewing newspaper ads to see which ads get more "eye time."  This can help marketers make better placement and color decisions. But what caught my eye (that was too easy) was their new mannequins that watch shoppers.  These mannequins, being tested at European retailers like Benetton, watch shoppers that walk by and identify their gender, race, and age.  This helps the retailer better understand the types of customers being attracted to the outfit on the mannequin.  Of course to be most accurate, the software has pictures of the employees so they can be filtered out.  Since the mannequins are closer to the shoppers and at eye-level, they are more accurate than traditional in-ceiling LP cameras. Marketing agency RedPepper is offering retailers the ability to recognize loyalty shoppers at their doors using Facedeal.  For customers that have opted into the program, when they enter the store their face is recognized and they are checked in.  Then, as a reward, they are sent an offer on their smartphone. It won't be long before retailers begin to listen to shoppers are they walk the aisles, then keywords can be collected and aggregated to give the retailer an idea of what people are saying about their stores and products.  Sentiment analysis based on what's said or even facial expressions can't be far off. Clearly retailers need to be cautions and respect customer privacy.  That's why these technologies are emerging slowly.  But since the next generation of shoppers are less concerned about privacy, I expect these technologies to appear sporadically in the next five years then go mainstream.  Time will tell.

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• Good, simple reasons for having multiple environments

  - by smp7d

  Throughout my career I had worked at companies that had a collection of different environments for different purposes. We always had more or less our desktop environment, a test environment, a QA environment, a staging environment and a production environment. This went for both servers/applications and any data sources we were using. When I started at my current company I found that 90% of the apps were either developed on a desktop environment against production data sources or developed directly on the production server depending on the platform. I wasn't fazed because I was hired in part to make changes to improve the way the development team functioned, which was clear from my interview process. We slowly started to turn the philosophy and pretty soon, most of the apps could be run in either a desktop, test or production environment. Not too long after that staging came around as well. Now most of our developers see the benefit of this methodology and defend it vigilantly. However, we have a number of legacy apps that never got migrated. We also have a number of legacy programmers who think of this as a waste of time. Unfortunately, we got lip service but never full buy-in from management. We got what we thought was a commitment to invest substantially in this about a year ago, but nothing materialized despite the considerable planning that we put into it. Now we are finding that we need more and more environments. We need help from the server/network administration teams for setup and we need participation from the business stakeholders to support the release cycle. We are at a place now where a project can function what I consider "normally" only if you have the right people on the project and the time to set up the proper environments. I'd love to present a complete argument, but management really has no time and interest in hearing me out until there is a critical issue. I can't really articulate the benefits simply as it always just seemed second nature to me. I was wondering if there are any good, simple, irrefutable reasons for the separation of environments that would get managers with no development experience to get behind this idea. Are there any good resources/literature on the topic?

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• Java Cloud Service for developers

  - by JuergenKress

  The advent of cloud computing has reinvented application development for many companies. “That’s the beauty of the cloud,” says Cameron Purdy, vice president of development, Oracle. “It dramatically improves developer productivity because they can do what they do best without having to manage complex development, testing, staging, and production environments.” The key is to find a platform that doesn’t impose proprietary restrictions or force developers to learn new tools. For example, Oracle Java Cloud Service is an enterprise-grade platform as a service for building and deploying Java EE, Oracle WebLogic Server, and Oracle Application Development Framework (Oracle ADF) applications. “It’s designed to be flexible and easy to use,” says Purdy. “And it is also a standards-based solution -it’s not proprietary and there is no cloud lock-in. Developers get instant access to an enterprise-grade environment for a simple, monthly subscription.” Oracle Java Cloud Service instances are created with just a few clicks, so businesses can create a rich application development environment within minutes. Running on Oracle WebLogic Server and Oracle Exalogic, the underlying infrastructure also leverages Oracle Fusion Middleware’s integration with common services. For example, instances come integrated and preconfigured with optimized Oracle Database and Oracle Identity Management configurations. Based on Oracle Enterprise Manager, the Oracle Java Cloud Service console lets customers easily manage and monitor their Oracle Java Cloud Service instances. The open nature of the Oracle Java Cloud Service lets developers integrate through Web services such as SOAP and REST APIs, as well as use their favorite developer tools, whether they are out-of-the-box tools such as Maven and Ant or the productivity features built into Oracle JDeveloper, Oracle Enterprise Pack for Eclipse, or NetBeans IDE. The service allows for the seamless movement of applications between on-premise Oracle WebLogic Server domains and instances of Oracle Java Cloud Service within Oracle Cloud. This approach allows flexibility to mix and match the use of on-premise environments with cloud instances for development, test, and production environments. Visit to learn more and watch videos about Oracle Java Cloud Service. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: java,cloud,oracle cloud,java cloud,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Link instead of Attaching

  - by Daniel Moth

  With email storage not being an issue in many companies (I think I currently have 25GB of storage on my email account, I don’t even think about storage), this encourages bad behaviors such as liberally attaching office documents to emails instead of sharing a link to the document in SharePoint or SkyDrive or some file share etc. Attaching a file admittedly has its usage scenarios too, but it should not be the default. I thought I'd list the reasons why sharing a link can be better than attaching files directly. In no particular order: Better Review. It allows multiple recipients to review the file and their comments are aggregated into a single document. The alternative is everyone having to detach the document, add their comments, then send back to you, and then you have to collate. Wirth the alternative, you also potentially miss out on recipients reading comments from other recipients. Always up to date. The attachment becomes a fork instead of an always up to date document. For example, you send the email on Thursday, I only open it on Tuesday: between those days you could have made updates that now I am missing because you decided to share a link instead of an attachment. Better bookmarking. When I need to find that document you shared, you are forcing me to search through my email (I may not even be running outlook), instead of opening the link which I have bookmarked in my browser or my collection of links in my OneNote or from the recent/pinned links of the office app on my task bar, etc. Can control access. If someone accidentally or naively forwards your link to someone outside your group/org who you’d prefer not to have access to it, the location of the document can be protected with specific access control. Can add more recipients. If someone adds people to the email thread in outlook, your attachment doesn't get re-attached - instead, the person added is left without the attachment unless someone remembers to re-attach it. If it was a link, they are immediately caught up without further actions. Enable Discovery. If you put it on a share, I may be able to discover other cool stuff that lives alongside that document. Save on storage. So this doesn't apply to me given my opening statement, but if in your company you do have such limitations, attaching files eats up storage on all recipients accounts and will also get "lost" when those people archive email (and lose completely at some point if they follow the company retention policy). Like I said, attachments do have their place, but they should be an explicit choice for explicit reasons rather than the default. Comments about this post by Daniel Moth welcome at the original blog.

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• ArchBeat Link-o-Rama for 10-24-2012

  - by Bob Rhubart

  Play Oracle Vanquisher Here's a little respite from whatever it is you normally spend your time on. Oracle Vanquisher is an online diversion that makes a game of data center optimization. According to the description: "Armed with a cool Oracle vacuum pack suit and a strategic IT roadmap, you will thwart threats and optimize your data center to increase your company’s stock price and boost your company's position." Mainly you avoid electric shock and killer birds. The current high score belongs to someone identified as "TEN." My score? Never mind. Book: DevOps for Developers | The Java Source The subject of DevOps has come up in a couple of recent OTN ArchBeat Podcasts, so it's somewhat serendipitous that Tori Weildt's recent blog post offers an overview of Java Champion Michael Hutterman's new book, DevOps for Developers, now available from Apress. Bring Your Own Device (BYOD) : Context is everything… | The ORACLE-BASE Blog BOYD is a factor in the evolution of IT, but in what context? "The real IT work in companies is still being done on PCs," says Oracle ACE Director Tim Hall. "Yes, you can use a cloud service on your phone, but look around the office and you will see those cloud services are actually being used by people on PCs." Oracle in the Cloud: Oracle EBusiness Suite sizing | Tom Laszewski Cloud expert Tom Laszewski shares several technical resources that will be helpful for sizing of Oracle EBusiness Suite. Setting Up, Configuring, and Using an Oracle WebLogic Server Cluster Author and expert Yuli Vasiliev shows you how take advantage of multiple Oracle WebLogic Server instances grouped into a cluster to maximize scalability and availability. Webcast: Reduce Costs with Oracle's Database Storage Management Watch this! Join Oracle experts Kevin Jernigan and Margaret Hamburger for an interactive webcast in which you'll learn how Oracle's Database Storage Management can reduce storage costs and management complexity while improving query performance to meet service-level agreements and compliance requirements. Event Date: Tuesday, November 6, 2012 Event Time: 10 a.m. PT/1 p.m. ET Thought for the Day "Most software today is very much like an Egyptian pyramid with millions of bricks piled on top of each other, with no structural integrity, but just done by brute force and thousands of slaves." — Alan Kay Source: softwarequotes.com

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• Cloud Infrastructure has a new standard

  - by macoracle

  I have been working for more than two years now in the DMTF working group tasked with creating a Cloud Management standard. That work has culminated in the release today of the Cloud Infrastructure Management Interface (CIMI) version 1.0 by the DMTF. CIMI is a single interface that a cloud consumer can use to manage their cloud infrastructure in multiple clouds. As CIMI is adopted by the cloud vendors, no more will you need to adapt client code to each of the proprietary interfaces from these multiple vendors. Unlike a de facto standard where typically one vendor has change control over the interface, and everyone else has to reverse engineer the inner workings of it, CIMI is a de jure standard that is under change control of a standards body. One reason the standard took two years to create is that we factored in use cases, requirements and contributed APIs from multiple vendors. These vendors have products shipping today and as a result CIMI has a strong foundation in real world experience. What does CIMI allow? CIMI is both a model for the resources (computing, storage networking) in the cloud as well as a RESTful protocol binding to HTTP. This means that to create a Machine (guest VM) for example, the client creates a “document” that represents the Machine resource and sends it to the server using HTTP. CIMI allows the resources to be encoded in either JavaScript Object Notation (JSON) or the eXentsible Markup Language (XML). CIMI provides a model for the resources that can be mapped to any existing cloud infrastructure offering on the market. There are some features in CIMI that may not be supported by every cloud, but CIMI also supports the discovery of which features are implemented. This means that you can still have a client that works across multiple clouds and is able to take full advantage of the features in each of them. Isn’t it too early for a standard? A key feature of a successful standard is that it allows for compatible extensions to occur within the core framework of the interface itself. CIMI’s feature discovery (through metadata) is used to convey to the client that additional features that may be vendor specific have been implemented. As multiple vendors implement such features, they become candidates to add the future versions of CIMI. Thus innovation can continue in the cloud space without being slowed down by a lowest common denominator type of specification. Since CIMI was developed in the open by dozens of stakeholders who are already implementing infrastructure clouds, I expect to CIMI being adopted by these same companies and others over the next year or two. Cloud Customers who can see the benefit of this standard should start to ask their cloud vendors to show a CIMI implementation in their roadmap.  For more information on CIMI and the DMTF's other cloud efforts, go to: http://dmtf.org/cloud

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• Cone of Uncertainty in classic and agile projects

  - by DigiMortal

  David Starr from Scrum.org made interesting session in TechEd Europe 2012 - Implementing Scrum Using Team Foundation Server 2012. One of interesting things for me was how Cone of Uncertainty looks like in agile projects (or how agile methodologies distort the cone we know from waterfall projects). This posting illustrates two cones – one for waterfall and one for agile world. Cone of Uncertainty Cone of Uncertainty was introduced to software development community by Steve McConnell and it visualizes how accurate are our estimates over project timeline. Here is the Cone of Uncertainty when we deal with waterfall and Big Design Up-Front (BDUF). Cone of Uncertainty. Taken from MSDN Library page Estimating. The closer we are to project end the more accurate are our estimates. When project ends we know exactly how much every task took time. As we can see then cone is wide when we usually have to give our estimates – it happens somewhere between Initial Project Concept and Requirements Complete. Don’t ask me why Initial Project Concept is the stage where some companies give their best estimates – they just do it every time and doesn’t learn a thing later. This cone is inevitable for software development and agile methodologies that try to make software world better are also able to change the cone. Cone of Uncertainty in agile projects Agile methodologies usually try to avoid BDUF, waterfalls and other things that make all our mistakes highly expensive. Of course, we are not the only ones who make mistakes – don’t also forget our dear customers. Agile methodologies take development as creational work and focus on making it better. One main trick is to focus on small and short iterations. What it means? We are estimating functionalities that are easier for us to understand and implement. Therefore our estimates are more accurate. As we move from few big iterations to many small iterations we also distort and slice Cone of Uncertainty. This is how cone looks when agile methodologies are used. Cone of Uncertainty in agile projects. We have more cones to live with but they are way smaller. I don’t have any numbers to put here because I found any but still this “chart” should give you the point: more smaller iterations cause more but way smaller cones of uncertainty. We can handle these small uncertainties because steps we take to complete small tasks are more predictable and doesn’t grow very often above our heads. One more note. Consider that both of charts given in this posting describe exactly the same phase of same project – just uncertainties are different.

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• Reasons to Use a VM For Development

  - by George Stocker

  Background: I work at a start-up company, where one team uses Virtual Machines to connect to a remote server to do their development, and another team (the team I'm on) uses local IIS/SQL Server 2005/Visual Studio installations to conduct work. Team VM is located about 1000 miles from Team Non-VM, and the servers the VMs run off of are located near Team VM (Latency, for those that are wondering, is about 50ms). A person high in the company is pushing for Team Non-VM to use virtual machines for programming, development, and testing. The latter point we agree on -- we want Virtual Machines to test configurations and various aspects of the web application in a 'clean' state. The Problem: What we don't agree on is having developers using RDP to connect to a desktop remotely that contains Visual Studio, SQL Server, and IIS to do the same development we could do locally on our laptops. I've tried the VM set-up, and besides the color issue, there is a latency issue that is rather noticeable, not to mention that since we're a start-up, a good number of employees work from home on occasion with our work laptops, and this move would cut off the laptops. They'd be turned in. Reasons to Use Remote VMs for Development (Not Testing!): Here are the stated reasons that this person wants us to use VMs: They work for TeamVM. They keep the source code "safe". If we want to work from home, we could just use our home PCs. Licenses (I don't know what the argument is, only that it's been used). Reasons not to use Remote VMs for Development: Here are the stated reasons why we don't want to use VMs: We like working from home. We get a lot done on our own time. We're not going to use our Home PCs to do work related stuff. The Latency is noticeable. Support for the VMs (if they go down, or if we need a new VM) takes a while. We don't have administrative privileges on the VM, and are unable to change settings as needed. What I'm looking for from the community is this: What reasons would you give for not using VMs for development? Keep in mind these are remote VMs -- this isn't a VM running on a local desktop. It's using the laptop (or a desktop) as a thin client for a remote VM. Also, on the other side of the coin: Is there something we're missing that makes VMs more palatable for development? Edit: I think 'safe' is used in term of corporate espionage, or more correctly if the Laptop gets stolen, the person who stole would have access to our source code. The former (as we've pointed out, is always going to be a possibility -- companies stop that with litigation, there isn't a technical solution (so far as I can see)). The latter point is ( though I don't know its usefulness in a corporate scenario) mitigated by Truecrypt'ing the entire volume.

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• Enterprise with eyes on NoSQL

  - by thegreeneman

  Since joining Oracle a few months back, I have had the fortune of being able to interact with a number of large enterprise organizations and discuss their current state of adoption for NoSQL database technology.   It is worth noting that a large percentage of these organizations do have some NoSQL use and have been steadily increasing their understanding of its applicability for certain data management workloads.   Thru those discussions I’ve learned that it seems one of the biggest issues confronting enterprise adoption of NoSQL databases is the lack of standards for access, administration and monitoring.    This was not so much of an issue with the early adopters of NoSQL technology because they employed a highly DevOps centric approach to application deployment leaving a select few highly qualified developers with the task of managing the production of the system that they designed and implemented. However, as NoSQL technology moves out of the startup and into the hands of larger corporate entities, developers with a broad skill set that are capable of both development and I.T. type production management are in short supply and quickly get moved on to do new projects, often moving to different roles within the company.  This difference in the way smaller more agile startups operate as compared to more established companies is revealing a gap in the NoSQL technology segment that needs to get addressed.    This is one of places that a company such as Oracle has a leg up in the NoSQL Database front.  A combination of having gone thru a past database maturization process,  combined with a vast set of corporate relationships that have grown hand in hand to solve these types of issues, Oracle is in a great place to lead the way in closing the requirements gap for NoSQL technology.  Oracle's understanding of the needs specific to mature organizations have already made their way into the Oracle’s NoSQL Database offering with features such as:  One click cluster deployment with visual topology planning,  standards based monitoring protocols such as SNMP, support for data access for reporting via standard SQL  and integration with emerging standards for data access such as MapReduce.  Given the exciting developments we’re driving in the Oracle NoSQL Database group, I will have a lot more to say about this topic as we move into the second half of the year.

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• Can you work for the big (Google, Microsoft, Facebook etc.) without getting too much involved?

  - by Developer Art

  Having seen people talking about interviewing and working for the big companies, I keep wondering how much are you expected to actually get involved in there. 1) That's because I keep seeing folks from Google and Microsoft and others writing in forums, blogging, tweeting, speaking at conferences and seemingly doing this on the 24/7/365 basis from their office, apartment, hotel and even plane. Are you really expected to commit that much if you come to work for them? Do they want you to think about your work while you're eating, sleeping, taking a shower, making love and so on? Can you in fact "switch off" at five and go home forgetting everything? Perhaps you have a hobby, family life, kids, friends, personal projects anyone? Is it so that if you work for the big then you're expected not to have any life outside of the company? You can't develop own projects, have own clients and just have another life? 2) One other thing is the work contracts the big use. I've heard for instance that when you join Microsoft you need to provide a list of projects you're currently working on and after that anything new you'll come up with during your employment automatically belongs to the company. Are all of the big doing this? Can you deny signing a contract until such clause is removed or with the big it is "take it or leave it" because the legal department won't accept any change? Can you make them write the contract in that manner that they step away from anything you've developed in your private time? Of all the big I have only been at SAP during my internship. Lately while browsing through the old papers I've found my old contact which stipulated they owned everything I developed or invented during my employment, which I would never have signed these days. On a side note I don't think I would return to SAP since I remember most people there were clueless and provided the impression they were simply sitting out their years waiting for the retirement. But anyway, what do the other big put in their contracts? How far do you get involved when you go working for the big? Or perhaps fully committed with your body and soul? P.S. I'm not planning to join any of them I'm just curious.

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• How quickly to leave contract-to-hire gig where you don't want to be hired? [closed]

  - by nono

  So you move to a big new city with tons of software development opportunity, having taken a six month contract-to-hire job. The company treats you really well and has a good team and work environment. However, the recruiter assured you when offering the gig that it would be a good position in which you can advance your learning from more senior developers (a primary concern of yours) but you're starting to realize that a job recruiter isn't going to understand that the team in question isn't very up on modern software practices (you start to sympathize with this guy and read his post over and over again: http://stackoverflow.com/questions/1586166/career-killer-nhibernate-oop-design-patterns-domain-driven-design-test-driv) and that much of the company's software is very old and very very poorly architected, and the company (like so many others) seems to be only concerned with continually extending the software without investing in any structural improvements. You're absolutely dismayed at how long it takes your team (including) to fulfill simple feature requests (maybe 500-1000% longer than with better designed software that you've worked on in the past), but no one else there seems to think anything of it. You find that the work and the company's business are intensely uninteresting to you, but due to the convoluted design of their various software systems, fulfilling the work will require as much mental engagement as any other development position. You feel a bit naive about not having asked the right questions during your interview process, and for not having anticipated that your team at your former podunk company might possibly be light-years ahead of any team in Big Shiny City, but you know you don't want to stay at this place, and (were it not for your personal, after-hours studying and personal programming efforts) fear that you might actually give a worse interview after completing your 6 months than you did when you started at the place. You read about how hard of a time local companies are having filling their positions with qualified software development candidates. You read all sorts of fabulous sounding job postings online and feel like you're really missing out. In spite of the comfortable environment you feel like you would willingly accept a somewhat more demanding or aggressive lifestyle to feel like you are learning and progressing and producing something meaningful. My questions are: how quickly do you leave and how do you go about giving a polite reason for departing? The contract is written to allow them to "can" you and to allow you to leave with 2 weeks notice. Do you ethically owe the 6 months? Upon taking the position, the company told you they were not interested in candidates who were intending to only stay for 6 months and then leave (you were not intending to bail after 6 months, at that time), so perhaps they might be fine if you split now, knowing that you don't want to stick around for the full time hire?

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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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• In-Store Tracking Gets a Little Harder

  - by David Dorf

  Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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• List of common pages to have in the footer [closed]

  - by user359650

  I would like to post this question as a reference for webmasters wondering what pages they should include in the footer. I will use answers to complete my initial list: About us / About MyCompany / MyCompany About / About us: description about the company, its mission, and its vision. History: summary of milestones achieved by the company. The team / Management / Board of directors: depending on size of the company there may be one of more pages describing the people involved in the company, depending on their position. Awards: list of awards received by the company if any. In the press / They're talking about us: list of links to external websites, usually highly regarded news websites, which mentioned the company in one of their articles. Media Wallpapers: wallpapers with company logo in different colors and formats that fans can set as desktop image for their computer. logos: company logo in different colors and formats that websites/blogs posting about the website can use for illustration purposes. Media kits: documents, usually in PDF format summarizing the key company figures and facts that journalists can download and read to get a quick overview of the company. Misc Contact / Contact us: contact details the company is prepared to disclose if any (address, email, phone) or contact form. Careers / Jobs / Join us: list of open vacancies with contact form to apply. Investors / Partners / Publishers: information and contact forms for companies willing to become Investors/Partners/Publishers or login page to access portal restricted to those who already are. FAQ: list of common questions and answers to guide users and reduce number of support requests. Follow us / Community Facebook / Twitter / Google+: links to the company's pages/accounts on various social networks. Legal Terms / Terms of use / Terms & Conditions: rules users must follow when browsing the website. Privacy / Privacy Statement: explanations as to how the company deals with users' personal data and what users can do about it (request information to be deleted...). cookies: page that starts appearing on more and more websites due to new regulation (notably EU) imposing more transparency and control for users about cookies (e.g. BBC cookie page). Any input is welcome PS: if someone with enough rep could add the footer tag that would be great (min. 300 required).

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• How can we unify business goals and technical goals?

  - by BAM

  Some background I work at a small startup: 4 devs, 1 designer, and 2 non-technical co-founders, one who provides funding, and the other who handles day-to-day management and sales. Our company produces mobile apps for target industries, and we've gotten a lot of lucky breaks lately. The outlook is good, and we're confident we can make this thing work. One reason is our product development team. Everyone on the team is passionate, driven, and has a great sense of what makes an awesome product. As a result, we've built some beautiful applications that we're all proud of. The other reason is the co-founders. Both have a brilliant business sense (one actually founded a multi-million dollar company already), and they have close ties in many of the industries we're trying to penetrate. Consequently, they've brought in some great business and continue to keep jobs in the pipeline. The problem The problem we can't seem to shake is how to bring these two awesome advantages together. On the business side, there is a huge pressure to deliver as fast as possible as much as possible, whereas on the development side there is pressure to take your time, come up with the right solution, and pay attention to all the details. Lately these two sides have been butting heads a lot. Developers are demanding quality while managers are demanding quantity. How can we handle this? Both sides are correct. We can't survive as a company if we build terrible applications, but we also can't survive if we don't sell enough. So how should we go about making compromises? Things we've done with little or no success: Work more (well, it did result in better quality and faster delivery, but the dev team has never been more stressed out before) Charge more (as a startup, we don't yet have the credibility to justify higher prices, so no one is willing to pay) Extend deadlines (if we charge the same, but take longer, we'll end up losing money) Things we've done with some success: Sacrifice pay to cut costs (everyone, from devs to management, is paid less than they could be making elsewhere. In return, however, we all have creative input and more flexibility and freedom, a typical startup trade off) Standardize project management (we recently started adhering to agile/scrum principles so we can base deadlines on actual velocity, not just arbitrary guesses) Hire more people (we used to have 2 developers and no designers, which really limited our bandwidth. However, as a startup we can only afford to hire a few extra people.) Is there anything we're missing or doing wrong? How is this handled at successful companies? Thanks in advance for any feedback :)

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• "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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• I'm graduating with a Computer Science degree but I don't feel like I know how to program.

  - by wp123

  I'm graduating with a Computer Science degree but I see websites like Stack Overflow and search engines like Google and don't know where I'd even begin to write something like that. During one summer I did have the opportunity to work as a iPhone developer, but I felt like I was mostly gluing together libraries that other people had written with little understanding of the mechanics happening beneath the hood. I'm trying to improve my knowledge by studying algorithms, but it is a long and painful process. I find algorithms difficult and at the rate I am learning a decade will have passed before I will master the material in the book. Given my current situation, I've spent a month looking for work but my skills (C, Python, Objective-C) are relatively shallow and are not so desirable in the local market, where C#, Java, and web development are much higher in demand. That is not to say that C and Python opportunities do not exist but they tend to demand 3+ years of experience I do not have. My GPA is OK (3.0) but it's not high enough to apply to the large companies like IBM or return for graduate studies. Basically I'm graduating with a Computer Science degree but I don't feel like I've learned how to program. I thought that joining a company and programming full-time would give me a chance to develop my skills and learn from those more experienced than myself, but I'm struggling to find work and am starting to get really frustrated. I am going to cast my net wider and look beyond the city I've grown up in, but what have other people in similar situation tried to do? I've worked hard but don't have the confidence to go out on my own and write my own app. (That is, become an indie developer in the iPhone app market.) If nothing turns up I will need to consider upgrading and learning more popular skills or try something marginally related like IT, but given all the effort I've put in that feels like copping out. EDIT: Thank you for all the advice. I think I was premature because of unrealistic expectations but the comments have given me a dose of reality. I will persevere and continue to code. I have a project in mind, although well beyond my current capabilities it will challenge me to hone my craft and prove my worth to myself (and potential employers). Had I known there was a career overflow I would have posted there instead. Thanks again!

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• Testing and Validation – You Really Do Have The Time

  - by BuckWoody

  One of the great advantages in my role as a Technical Specialist here at Microsoft is that I get to work with so many great clients. I get to see their environments and how they use them, and the way they work with SQL Server. I’ve been a data professional myself for many years. Over that time I’ve worked with many database platforms, lots of client applications, and written a lot of code in many industries. For a while I was also a consultant, so I got to see how other shops did things as well. But because I now focus on a “set” base of clients (over 500 professionals in over 150 companies) I get to see them over a longer period of time. Many of them help me understand how they use the product in their projects, and I even attend some DBA regular meetings. I see the way the product succeeds, and I see when it fails. Something that has really impacted my way of thinking is the level of importance any given shop is able to place on testing and validation. I’ve always been a big proponent of setting up a test system and following a very disciplined regimen to make sure it will work in production for any new projects, and then taking the lessons learned into production as standards. I know, I know – there’s never enough time to do things right like this. Yet the shops I see that do it have the same level of work that they output as the shops that don’t. They just make the time to do the testing and validation and create a standard that they will follow in production. And what I’ve found (surprise surprise) is that they have fewer production problems. OK, that might seem obvious – but I’ve actually tracked it and those places that do the testing and best practices really do save stress, time and trouble from that effort. We all think that’s a good idea, but we just “don’t have time”. OK – but from what I’m seeing, you can gain time if you spend a little up front. You may find that you’re actually already spending the same amount of time that you would spend in doing the testing, you’re just doing it later, at night, under the gun. Food for thought.  Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Spotlight on an office - Nairobi, Kenya

  - by Maria Sandu

  Hi everyone, my name is Joash Mitei. I am a graduate Intern at Oracle Systems Kenya and I will briefly take you through our offices and the working environment here in Nairobi, Kenya. I’ve been with Oracle since February 2012 and I’m responsible for Applications Pre-sales focusing on Oracle EPM and E-Business Suite. My background is Finance and Accounting therefore joining Oracle was almost a totally a different ball game but the transition has been smooth. The Oracle offices here are located on the second floor of Mebank Towers. We moved to the 2nd floor just three months ago from the 5th floor mainly because of the growing workforce. We are covering the whole Eastern Africa region hence diversity in culture is evident. This is a plus since you get to interact with people of very different backgrounds, cultures and ways of thinking. The building itself is on the outskirts of the CBD hence free from the hustle and bustle of the town. The office is split into different sections; there is a main working area which has an open desk design that fosters interaction between colleagues, there are 4 conference rooms for meetings and presentations, there are 3 quiet rooms for a little privacy when needed and there is a dining area for meals and ‘hanging out’. The working environment is world-class, to say the least. The employees are very professional, quite smart and needless to say, very busy. There are 4 interns covering sales and pre-sales in both Tech and Apps. As an intern you get support from your supervisor but you are required to show initiative yourself and thus the need to be very pro-active and inquisitive. The local management is well structured and communicative to ensure effectiveness and efficiency in the office. Apart from the daily work, we usually have events to boost staff morale such as ‘TGIF hang -out’, football matches against each other or versus other companies, and team building retreats. All these are monumental in fostering the RED POTENTIAL. We also do numerous CSR activities in the local communities . Well, that’s the Kenyan office for you. Glad to be your tour guide. Have a superb day!

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• IPv6, isn't it just a few extra bits?

  - by rclewis

  It's always an interesting task, to try and explain what you do to family and friends. I have described IPv6 as the "Next Generation Internet"  or "Second Internet" but the hollow expressions on my kids faces scream for the instant relief of the latest video game.  Never one to give up easily, I have formulated a new example - the Post Office... Similar to the Post Office the Internet delivers mail and packages based on addresses. As the number of residences, businesses, and delivery locations increased, the 5 digit ZIP Code (Washington, DC 20005) was expanded to ZIP+4  allowing for more precise delivery points (Postmaster General, Washington, DC 20260-3100). Ah, if only computers were as simple.  IPv6 isn't an add-on or expansion of the existing IPv4 Addressing, it is a new addressing model which will allow the internet to grow from a single computer in the basement of a university or your parents kitchen table, to support the multitude of smart phones, smart TV's, tablets, dvr's, and disk players, all clambering to connect for information. Unfortunetly there are only a finite number of IPv4 public addresses left, and those are being consumed at an ever increasing rate. Few people could have predicted the explosive growth of the internet or the shortage of IPv4 addresses we now face - but there is a "Plan B" and that is the vastly larger address space of IPv6.  Many in the industry have labeled this a "business continuity" problem,  when in fact most companies will be able to continue conducting business once they run out of existing IPv4 Addresses. The problem is really a Customer Continuity problem, how will businesses communicate with existing customers and reach new customers online who's only option is to adopt IPv6 when IPv4 is depleted? Perhaps a first step is publishing a blog that is also accessible via IPv6, it's just a few extra bits. Join us for the Oracle OpenWorld 2012 Session:   Navigating IPv6 @ Oracle Thursday, Oct. 4th 2:15PM - 3:15PM  Palace Hotel - Concert   Learn more about IPv6 Technologies at Oracle

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• Which one to select for my future career; Java, C#, Azure or Apex?

  - by user636195

  Hi folks, This time, I am going to studying Masters in Computer Science in U.S.A after a week. I have been doing my B.Sc for the past three years and after my freshman year I started working on projects (in C# and very rarely in Java) for the past two years.(i.e while I was a second and third year student). Now I am in a college where all of the programming courses are going to be taken in Java only (using Eclipse) and I am going to stay in this college for 8 months on campus and then fully employed for two years in other companies as a CPT. I really love to work on Microsoft products because, for me, they are simple and easy to use and understand. My future plan is to work in Cloud computing and be a Cloud based business owner in the near future. Since the college is going to teach us and let us do every project in Java, I was confused which programming language to use that will help me and enhance me in my career, and of course I wanted to select the one I liked to do everytime. I also heard a lot about Azure (Microsoft’s ) and Apex (Salesforce.com’s cloud computing programming language). Would you please give me your advice and recommendation based on my situation? Should I have to study only Java, or should I have to study C# or Azure beside Java on my own? The reason I asked this is because, since I have no clue how Azure works and how long it will take me to know the language, I am really confused which one to select (Java Vs C# and Azure Vs Apex or if there is any popular and mostly used Cloud Computing langauge). Do you think I can get a job in cloud computing if I study Azure or Apex by my own without experience? There is also one issue I want to consider which is a short term issue is. i.e Salary. Since I have to pay my student loan, I also need to get a good job which will let me pay my loan within two years. But, as I said, my long term plan is, get experience in Cloud Computing (from programming to administrative part,i.e every area of cloud computing) and then have my own business may be within 5-10 years. What do you think? Thank you for your time.

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• Openconnect for Cisco VPN doesn't recognize private key file - asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag

  - by Alexander Skwar

  I'm trying to use my Synology DS212 NAS box also act as VPN gateway to my companies VPN. Sadly, they only use Cisco ASA and to complicate stuff even further, we've got to use personal certificates (which is of course more secure, but more complicate to get going…). So I compiled OpenConnect v4.06 from http://www.infradead.org/openconnect/. As a very basic test, I tried to build a connection by manually invoking openconnect, passing along the key and cert files, like so: /lib/ld-linux.so.3 --library-path /opt/lib \ /opt/openconnect/sbin/openconnect \ --certificate=$VPN_CFG/alexander.crt \ --sslkey=$VPN_CFG/alexander.key \ --cafile=$VPN_CFG/Company_VPN_CA.crt \ --user=alexander --verbose <ip>:443 It fails :( Attempting to connect to <ip>:443 Using certificate file $VPN_CFG/alexander.crt Using client certificate '/[email protected]/OU=Company VPN' 5919:error:0D0680A8:asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag:tasn_dec.c:1315: Loading private key failed (see above errors) Loading certificate failed. Aborting. Failed to open HTTPS connection to <ip> Failed to obtain WebVPN cookie When I run the same command with the same cert/key files on a Ubuntu 12.04 box, it works: openconnect \ --certificate=$VPN_CFG/alexander.crt \ --sslkey=$VPN_CFG/alexander.key \ --cafile=$VPN_CFG/Company_VPN_CA.crt \ --user=alexander --verbose <ip>:443 Attempting to connect to <ip>:443 Using certificate file $VPN_CFG/alexander.crt Extra cert from cafile: '/CN=Company AG VPN CA/O=Company AG/L=Zurich/ST=ZH/C=CH' SSL negotiation with <ip> Server certificate verify failed: self signed certificate Certificate from VPN server "<ip>" failed verification. Reason: self signed certificate Enter 'yes' to accept, 'no' to abort; anything else to view: yes Connected to HTTPS on <ip> GET https://<ip>/ […] Well… The error on the NAS is this: 5919:error:0D0680A8:asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag:tasn_dec.c:1315: Any ideas, what's causing this? On Syno, I use OpenConnect 4.06. On Ubuntu, I just compiled and installed to a custom location OpenConnect 4.06 as well. Thanks, Alexander

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• Help diagnosing Likewise Open Active Directory authentication problem

  - by purpletonic

  I have two servers which were up until recently authenticating against the companies Active Directory Domain controller. I believe a recent change to the Active Directory administrator password caused the servers to stop authenticating against AD. I tried to add the servers back to the domain using the command: domainjoin-cli join example.com adusername this seemed to work without complaints, but when I try to login via ssh with my domain account, I get an invalid password error. When I run the command: lw-enum-users it prints all of the domain users, and looking up my own account, I see that it is valid and my password hasn't expired. I also ran lw-get-status and received the following: LSA Server Status: Agent version: 5.0.0 Uptime: 0 days 3 hours 35 minutes 46 seconds [Authentication provider: lsa-activedirectory-provider] Status: Online Mode: Un-provisioned Domain: example.com Forest: example.com Site: Default-First-Site-Name Online check interval: 300 seconds \[Trusted Domains: 1\] \[Domain: EXAMPLE\] DNS Domain: example.com Netbios name: EXAMPLE Forest name: example.com Trustee DNS name: Client site name: Default-First-Site-Name Domain SID: S-1-5-24-1081533780-4562211299-822531512 Domain GUID: 057f0239-7715-4711-e64b-eb5eeed20e65 Trust Flags: \[0x001d\] \[0x0001 - In forest\] \[0x0004 - Tree root\] \[0x0008 - Primary\] \[0x0010 - Native\] Trust type: Up Level Trust Attributes: \[0x0000\] Trust Direction: Primary Domain Trust Mode: In my forest Trust (MFT) Domain flags: \[0x0001\] \[0x0001 - Primary\] \[Domain Controller (DC) Information\] DC Name: dc1.example.com DC Address: 10.11.0.103 DC Site: Default-First-Site-Name DC Flags: \[0x000003fd\] DC Is PDC: yes DC is time server: yes DC has writeable DS: yes DC is Global Catalog: yes DC is running KDC: yes [Authentication provider: lsa-local-provider] Status: Online Mode: Local system Anyone got any ideas what might be occurring? Thanks in advance!

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