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  • Is It Possible to get a (rough) Mobile Phone Location from a HTTP Request

    - by Tim Lytle
    If memory serves me correctly, google does this for the maps site. I know google's mobile maps app can determine the rough location (I assume using some kind of cell tower lookup), yet I seem to remember the site getting somewhat close to the current location when viewing on a mobile browser. Anyone know how/if that's possible? Does the IP address change based on the tower or area (seems like they'd be using some kind of gateway common to the carrier)?

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  • Weather API to mobile platform

    - by Alex
    Hello everybody! I would like to ask from you guys/girls somebody used radar image api in MOBILE PLATFORM? I got some good provider but the user agreement don`t allow to use it in mobile platform. Even some good weather forecast API exists? (with moon phase,5-7 days forecast) and radar images ? Maybe search by US zip code?

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  • Mobile Google Calendar for Specific Calendars Only

    - by mellort
    The mobile view of Google Calendar is really great, but I would like to be able to have it for one calendar ONLY, rather than all of the calendars I use. This would be so that I could create a webapp where a user could visit a URL and see a mobile view of a certain calendar, without the user having to add it to his calendars. What is the best way to do this? Are there any tools which accomplish something similar?

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  • Google Analytics tacking multiples domain mobile web app

    - by fravelgue
    Hi, I want tracking mobile web application that it is accessed from multiple domains with one google analytics account. I have found some information to do in tradicional web but not in mobile web. Could i change this code in snippet1? if (HttpContext.Current.Request.Url != null) { url.Append("&utmp=").Append(HttpUtility.UrlEncode(Request.Url.PathAndQuery)); to Url.AbsoluteUri Thx in advance,

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  • How to create a mobile friendly website [infrastructure]

    - by Grant
    Hi, if i wanted to create a mobile friendly version of a relatively small website would it be better to have a sub domain that redirects to a completely new url with sperate markup and styling or would it be better to detect the useragent in code and programatically change to a different mobile friendly stylesheet, or is their a better infrastructure based solution i am overlooking.. Thanks.

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  • Serious about Embedded: Java Embedded @ JavaOne 2012

    - by terrencebarr
    It bears repeating: More than ever, the Java platform is the best technology for many embedded use cases. Java’s platform independence, high level of functionality, security, and developer productivity address the key pain points in building embedded solutions. Transitioning from 16 to 32 bit or even 64 bit? Need to support multiple architectures and operating systems with a single code base? Want to scale on multi-core systems? Require a proven security model? Dynamically deploy and manage software on your devices? Cut time to market by leveraging code, expertise, and tools from a large developer ecosystem? Looking for back-end services, integration, and management? The Java platform has got you covered. Java already powers around 10 billion devices worldwide, with traditional desktops and servers being only a small portion of that. And the ‘Internet of Things‘ is just really starting to explode … it is estimated that within five years, intelligent and connected embedded devices will outnumber desktops and mobile phones combined, and will generate the majority of the traffic on the Internet. Is your platform and services strategy ready for the coming disruptions and opportunities? It should come as no surprise that Oracle is keenly focused on Java for Embedded. At JavaOne 2012 San Francisco the dedicated track for Java ME, Java Card, and Embedded keeps growing, with 52 sessions, tutorials, Hands-on-Labs, and BOFs scheduled for this track alone, plus keynotes, demos, booths, and a variety of other embedded content. To further prove Oracle’s commitment, in 2012 for the first time there will be a dedicated sub-conference focused on the business aspects of embedded Java: Java Embedded @ JavaOne. This conference will run for two days in parallel to JavaOne in San Francisco, will have its own business-oriented track and content, and targets C-level executives, architects, business leaders, and decision makers. Registration and Call For Papers for Java Embedded @ JavaOne are now live. We expect a lot of interest in this new event and space is limited, so be sure to submit your paper and register soon. Hope to see you there! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: ARM, Call for Papers, Embedded Java, Java Embedded, Java Embedded @ JavaOne, Java ME, Java SE Embedded, Java SE for Embedded, JavaOne San Francisco, PowerPC

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  • New for Your Ears: The Java Spotlight on Embedded Java, JavaFX, Java on Mac, and more

    - by terrencebarr
    Just to let you know there are a bunch of new and interesting podcasts around embedded Java, JavaFX, and Java on Mac OS X available on The Java Spotlight Podcast: Episode 89: Geoff Morton on Java Embedded Episode 88: HTML5 and JavaFX 2 with Gerrit Grunwald Episode 87: Nandini Ramani on JavaFX and Embedded Java Episode 83: Scott Kovatch on Java for Mac OS X Enjoy! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: Embedded Java, JavaFX, Mac OS X, The Java Spotlight Podcast

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  • Looking ahead at 2011-with Gartner

    - by andrea.mulder
    Speaking of forecasting the future. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. While Gartner's predictions are not specific to CRM, you just cannot help but notice some of the common themes in store for 2011. The top 10 strategic technologies for 2011 include: Cloud Computing Mobile Applications and Media Tablets Social Communications and Collaborations Video Next Generation Analytics Social Analytics Context-Aware Computing Storage Class Memory Ubiquitous Computing Fabric-Based Infrastructure and Computers

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  • How Does a Touch Screen Phone Work? [Chart]

    - by Asian Angel
    There are three types of touch screen technologies available in today’s touch screen phones: resistive, capacitive, and infra-red. Learn about the different benefits and capabilities of each and make a more informed decision about your next mobile phone selection with this helpful chart. How Does a Touch Screen Phone Work? [via GraphJam] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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  • Best solution for multiplayer realtime Android game

    - by piotrek
    I plan to make multiplayer realtime game for Android (2-8 players), and I consider, which solution for multiplayer organization is the best: Make server on PC, and client on mobile, all communition go through server ( ClientA - PC SERVER - All Clients ) Use bluetooth, I don't used yet, and I don't know is it hard to make multiplayer on bluetooth Make server on one of devices, and other devices connect ( through network, but I don't know is it hard to resolve problem with devices over NAT ? ) Other solution ?

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  • Android app to remote control Samsung Smart TVs

    - by Gopinath
    Smart TV Remote is an unofficial Android app that lets you control Samsung Smart TVs connected over a local WiFi network. This app comes very handy when you want to control your TV which is not in line of sight of your TV remote control or just want to use your mobile phone/tablet to control the TV. Setting up a TV  is very easy using auto scan feature . Once the TV is setup, you are all set to start using the app as a remote control. A traditional remote controls makes use of infra red technology and it needs to be in the line of sight of the TV receiver to work. But this app make use of WiFi technology which give it flexibility of controlling the TV as long as the mobile & TV is connected to WiFi network. It just works even if the TV is behind a wall. The App provides very easy to use options to switch between channels and separate remotes with media controls, smart hub features and a numeric key pad if you want to navigate to a channel through its number. The App also provides a home screen widget with volume controls and channel navigation options. I use  this App to control Samsung E Series Smart Tv at home and it works very well. I’m impressed by the ease at which it allows to setup a TV, support for multiple TVs, controlling the TV though I’m not in the line of sight and using volume buttons of smart phone to control volume of TV. What’s annoying and missing with the app As advertised the app works very well in controlling Samsung TVs (B-, C-, D- E-, and F-Series) except it is very painful to move mouse pointer while browsing web on TV. When you try to move mouse pointer using the App, it mouse painfully slow especially. I gave us using the app to control mouse pointer after trying couple of times. I installed this App thinking that it may help me browse web on Smart TVs, especially a key board support to type web urls. App does not supports entering text either while browsing web or searching through Smart TV apps like YouTube, App Store etc. Developers of this App never advertised keyboard support so no complaints about this. But it would be very helpful if the developers allow this app use as a keyboard and rescue me from the pain of typing text using TV Remote control. Overall this is a very nice app and worth trying out – Download Smart TV Remote from Google Play

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  • The Kids Are Alright. With Facebook and SMS. But Not Twitter

    - by ultan o'broin
    I delivered a lecture to business and technology freshmen (late teens, I reckon) in Trinity College Dublin recently. I spoke about user experience in enterprise applications, trends that UX pros need to be aware of such as social media, community support, mobile and tablet platforms and a bunch of nuances around those areas (data and device security, privacy, reputation, branding, and so on). It was all fairly high level stuff given the audience, and I included lots of colorful screenshots. Irish-related examples helped to get the message across. During the lecture I did a quick poll. “How many students here use Twitter?” Answer: None. “How many use Facebook?” All (pretty much). So what do these guys like to use instead of Twitter? Easy - text messaging (or SMS if you like). They all had phones. Perhaps I should not have been so surprised about Twitter, but it’s always great to have research validated by some guerilla UX research on the street. There’s already quite a bit of research about teen uptake (or lack) of Twitter, telling us young adults don’t tweet. Twitter is seen as something for er, older people. Affordable devices and data plans that allow students to text really quickly are also popular (BlackBerry, for example). Younger people just luuurve to text each other. A lot.  Facebook versus Twitter for younger folks? Well, we know the story. No contest. I would love to engage more with students like these. I’ll plan for it. It will also be interesting to see if Twitter becomes more important to them over time. There were a few other interesting observations about the lack of uptake of Foursquare, Gowalla and mobile apps like that. I  don’t think there’s a huge uptake in these kind of apps in Ireland anyway, but maybe students have different priorities anyway?   I’ll return to that another day. Technorati Tags: Gowalla,FourSquare,Twitter,UX,user experience,user assistance,Trinity College Dublin

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  • Oracle Systems and Solutions at OpenWorld Tokyo 2012

    - by ferhat
    Oracle OpenWorld Tokyo and JavaOne Tokyo will start next week April 4th. We will cover Oracle systems and Oracle Optimized Solutions in several keynote talks and general sessions. Full schedule can be found here. Come by the DemoGrounds to learn more about mission critical integration and optimization of complete Oracle stack. Our Oracle Optimized Solutions experts will be at hand to discuss 1-1 several of Oracle's systems solutions and technologies. Oracle Optimized Solutions are proven blueprints that eliminate integration guesswork by combing best in class hardware and software components to deliver complete system architectures that are fully tested, and include documented best practices that reduce integration risks and deliver better application performance. And because they are highly flexible by design, Oracle Optimized Solutions can be implemented as an end-to-end solution or easily adapted into existing environments. Oracle Optimized Solutions, Servers,  Storage, and Oracle Solaris  Sessions, Keynotes, and General Session Talks DAY TIME TITLE Notes Session Wednesday  April 4 9:00 - 11:15 Keynote: ENGINEERED FOR INNOVATION - Engineered Systems Mark Hurd,  President, Oracle Takao Endo, President & CEO, Oracle Corporation Japan John Fowler, EVP of Systems, Oracle Ed Screven, Chief Corporate Architect, Oracle English Session K1-01 11:50 - 12:35 Simplifying IT: Transforming the Data Center with Oracle's Engineered Systems Robert Shimp, Group VP, Product Marketing, Oracle English Session S1-01 15:20 - 16:05 Introducing Tiered Storage Solution for low cost Big Data Archiving S1-33 16:30 - 17:15 Simplifying IT - IT System Consolidation that also Accelerates Business Agility S1-42 Thursday  April 5 9:30 - 11:15 Keynote: Extreme Innovation Larry Ellison, Chief Executive Officer, Oracle English Session K2-01 11:50 - 13:20 General Session: Server and Storage Systems Strategy John Fowler, EVP of Systems, Oracle English Session G2-01 16:30 - 17:15 Top 5 Reasons why ZFS Storage appliance is "The cloud storage" by SAKURA Internet Inc L2-04 16:30 - 17:15 The UNIX based Exa* Performance IT Integration Platform - SPARC SuperCluster S2-42 17:40 - 18:25 Full stack solutions of hardware and software with SPARC SuperCluster and Oracle E-Business Suite  to minimize the business cost while maximizing the agility, performance, and availability S2-53 Friday April 6 9:30 - 11:15 Keynote: Oracle Fusion Applications & Cloud Robert Shimp, Group VP, Product Marketing Anthony Lye, Senior VP English Session K3-01 11:50 - 12:35 IT at Oracle: The Art of IT Transformation to Enable Business Growth English Session S3-02 13:00-13:45 ZFS Storagge Appliance: Architecture of high efficient and high performance S3-13 14:10 - 14:55 Why "Niko Niko doga" chose ZFS Storage Appliance to support their growing requirements and storage infrastructure By DWANGO Co, Ltd. S3-21 15:20 - 16:05 Osaka University: Lower TCO and higher flexibility for student study by Virtual Desktop By Osaka University S3-33 Oracle Developer Sessions with Oracle Systems and Oracle Solaris DAY TIME TITLE Notes LOCATION Friday April 6 13:00 - 13:45 Oracle Solaris 11 Developers D3-03 13:00 - 14:30 Oracle Solaris Tuning Contest Hands-On Lab D3-04 14:00 - 14:35 How to build high performance and high security Oracle Database environment with Oracle SPARC/Solaris English Session D3-13 15:00 - 15:45 IT Assets preservation and constructive migration with Oracle Solaris virtualization D3-24 16:00 - 17:30 The best packaging system for cloud environment - Creating an IPS package D3-34 Follow Oracle Infrared at Twitter, Facebook, Google+, and LinkedIn  to catch the latest news, developments, announcements, and inside views from  Oracle Optimized Solutions.

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  • How to Use Your Android Phone as a Modem; No Rooting Required

    - by Jason Fitzpatrick
    If your cellular provider’s mobile hotspot/tethering plans are too pricey, skip them and tether your phone to your computer without inflating your monthly bill. Read on to see how you can score free mobile internet. We recently received a letter from a How-To Geek reader, requesting help linking their Android phone to their laptop to avoid the highway robbery their cellular provider was insisting upon: Dear How-To Geek, I recently found out that my cellphone company charges $30 a month to use your smartphone as a data modem. That’s an outrageous price when I already pay an extra $15 a month charge just because they insist that because I have a smartphone I need a data plan because I’ll be using so much more data than other users. They expect me to pay what amounts to a $45 a month premium just to do some occasional surfing and email checking from the comfort of my laptop instead of the much smaller smartphone screen! Surely there is a work around? I’m running Windows 7 on my laptop and I have an Android phone running Android OS 2.2. Help! Sincerely, No Double Dipping! Well Double Dipping, this is a sentiment we can strongly related to as many of us on staff are in a similar situation. It’s absurd that so many companies charge you to use the data connection on the phone you’re already paying for. There is no difference in bandwidth usage if you stream Pandora to your phone or to your laptop, for example. Fortunately we have a solution for you. It’s not free-as-in-beer but it only costs $16 which, over the first year of use alone, will save you $344. Let’s get started! Latest Features How-To Geek ETC What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) How To Remove People and Objects From Photographs In Photoshop Make Efficient Use of Tab Bar Space by Customizing Tab Width in Firefox See the Geeky Work Done Behind the Scenes to Add Sounds to Movies [Video] Use a Crayon to Enhance Engraved Lettering on Electronics Adult Swim Brings Their Programming Lineup to iOS Devices Feel the Chill of the South Atlantic with the Antarctica Theme for Windows 7 Seas0nPass Now Offers Untethered Apple TV Jailbreaking

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  • OTN Article: The Enterprise Side of JavaFX (part 1 of 2)

    - by terrencebarr
    OTN just published part 1 of a series by Adam Bien on “The Enterprise Side of JavaFX”. In this article, learn how to use LightView to convert REST services into a bindable set of properties, using JavaFX, Glassfish, LightFish, and Maven. Sample code included. Part 2 will discuss the integration of a JavaServer Faces 2 UI with WebView. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: glassfish, JavaFX

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  • Virtual Grocery Store

    - by David Dorf
    Because South Korean's are so busy, Tesco decided that its Homeplus grocery chain should offer a virtual alternative in subways.  As you can see in the video below, shoppers passing through a subway station can see a virtual representation of the store and scan items with their mobile phones.  This builds a shopping list which is delivered to their homes later that day. This is a very cool example of leveraging technology to offer a shopping experience that's different from bricks and clicks.

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  • A "First" at Oracle OpenWorld

    - by Kathryn Perry
    A guest post by Adam May, Director, Fusion CRM, Oracle Applications Development There are always firsts at OpenWorld. These firsts keep the conference fresh and are the reason people come back year after year. An important first this year is our Fusion CRM customers who are using the product and deriving real benefit from Fusion CRM. Everyone can learn from and interact with them -- including us!  We love talking to customers, especially those who are using our solutions in unexpected ways because they challenge us! At previous OpenWorlds, we presented our overall Fusion vision and our plans for Fusion CRM. Those presentations helped customers plan their strategies and map out their new release uptakes. Fast forward to March of this year when the first Fusion CRM customer went live. Since then we've watched the pace of go-lives accelerate every single month. Now we're at the threshold of another OpenWorld -- with over 45,000 attendees, 2,500 sessions and LOTS of other activities. To avoid having our customers curl into a ball with sensory overload, we designed a Focus On Document to outline the most important Fusion CRM activities. Here are some of the highlights: Anthony Lye's "Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap" on Monday at 3:15 p.m. The CRM Pavilion, open in Moscone West from Monday through Wednesday; features our strategic Fusion CRM partners and provides live demonstrations of their capabilities General Session: "Oracle Fusion CRM--Improving Sales Effectiveness, Efficiency, and Ease of Use" on Tuesday at 11:45 a.m.; features Anthony Lye and Deloitte "Meet the Fusion CRM Experts" on Tuesday at 5:00 p.m.; this session gives customers the opportunity to interact one-on-one with Fusion experts divided into eight categories of expertise CRM Social Reception on Tuesday from 6-8 p.m.; there's no better way to spend the early evening than discussing Fusion CRM with Oracle experts and strategic partners over appetizers and drinks Wednesday night is Oracle's Customer Appreciation event; enjoy Pearl Jam, Kings of Leon, etc. beginning at 7:30 p.m. at Treasure Island Be sure to drink plenty of water before sleeping Wednesday night and don't stay out too late because we have lots of great content on Thursday; at the top of the list is "Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement" at 11:15 a.m. We hope you have a fantastic experience at OpenWorld 2012! And here's a little video treat to whet your appetite: http://www.youtube.com/user/FusionAppsAtOracle

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  • How can I diagnose/debug "maximum number of clients reached" X errors?

    - by jmtd
    Hi, I'm hitting a problem whereby X prevents processes from creating windows, uttering something like the following into ~/.xsession-errors: cannot open display: :0.0 Maximum number of clients reached Searching around there are lots of examples of people facing this problem, and sometimes people identify which program they are running is using up all the client slots. See e.g. LP 70872 (Firefox), LP 263211 (gnome-screensaver). For what it's worth, I run gnome-terminal, thunderbird, chromium-browser, empathy, tomboy and virtualbox nearly all the time, on top of the normal stuff you get with the GNOME desktop, and occasionally some other bits and pieces. However my question is not "which of my programs is causing this problem" but rather, how can one go about diagnosing this problem? In the above (and other) bugs, forum reports, etc., a number of tools are suggested: xlsclients - lists the client applications for the given display, but I don't think that corresponds to 'X clients' xrestop - a top-style X resources tool, one row per X client. Lots of '' clients, not shown in xlsclients output xwininfo -root -children lists X window objects From what I can gather, the problem might not be too many clients at all, but rather resources kept around in the X server for clients who have long-since detached. But it would also appear that you cannot (easily?) relate X resources back to their client. Can one effectively diagnose this issue once it has started to occur, or is a tedious divide-and-conquer approach for the apps I run the only approach open to me? Update Jan 2011: I think I have resolved this issue. For the benefit of anyone stumbling across this, nautilus and/or compiz or something in that chain of software was segfaulting due to a wallpaper I had. I had chosen an XML file as my wallpaper, which defined a rotating gallery of images. It was hand-made, but based on /usr/share/backgrounds/contest/background-1.xml or similar. Disabling the wallpaper and I have not had a crash since. I'm not marking this as answered yet, since the actual specific problem was not my question, but how to diagnose it was. Unfortunately this was mostly trial-and-error which sucks.

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  • Showrooming: What's the big deal?

    - by David Dorf
    There's been lots of chatter recently on how retailers will combat showrooming this holiday season.  Best Buy and Target, for example, plan to price-match certain online sites.  But from my perspective, the whole showrooming concept is overblown.  Yes, mobile phones make is easier to comparison-shop, but consumers have been doing that all along.  Retailers have to work hard to merchandise their stores with the right products at the right price with the right promotions.  Its Retail 101. Yeah ok, many websites don't have to charge tax so they have an advantage, but they also have to cover shipping costs. Brick-and-mortar stores have the opportunity to provide expertise, fit, and instant gratification all of which are pretty big advantages. I see lots of studies that claim a large percentage of shoppers are showrooming.  Now I don't do much shopping, but when I do I rarely see anyone scanning UPC codes in the aisles.  If you dig into those studies, the question is usually something like, "have you used your mobile phone to price compare while shopping in the last year."  Well yeah, I did it once -- out of the 20 shopping trips.  And by the way, the in-store price was close enough to just buy the item.  Based on casual observation and informal surveys of friends, showrooming is not the modus-operandi for today's busy shoppers. I never see people showrooming in grocery stores, and most people don't bother for fashion.  For big purchases like appliances and furniture, I bet most people do their research online before entering the store.  The cases where I've done it was to see if a promotion was in fact a good deal.  Or even to make sure the in-store price is the same as the online price for the same brand. So, if you think you're a victim of showrooming, I suggest you look at the bigger picture.  Are you providing an engaging store experience?  Are you allowing customers to shop the way they want to shop, using various touchpoints?  Are you monitoring the competition to ensure prices are competitive?  Are your promotions attracting the right customers? Hubert Jolly, CEO of Best Buy, recently commented that showrooming might just get more people into his stores. "Once customers are in our stores, they're ours to lose."

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  • Oracle PeopleSoft PeopleTools 8.53 Release Value Proposition (RVP) published

    - by Greg Kelly
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Oracle PeopleSoft PeopleTools 8.53 Release Value Proposition (RVP) can be found at: https://supporthtml.oracle.com/epmos/faces/ui/km/DocumentDisplay.jspx?id=1473194.1 The PeopleSoft PeopleTools 8.53 release continues Oracle’s commitment to protect and extend the value of your PeopleSoft implementation, provide additional technology options and enhancements that reduce ongoing operating costs and provide the applications user a dramatically improved experience. Across the PeopleSoft product development organization we have defined three design principles: Simplicity, Productivity and Total Cost of Ownership. These development principles have directly influenced the PeopleTools product direction during the past few releases. The scope for the PeopleTools 8.53 release again builds additional functionality into the product as a result of direct customer input, industry analysis and internal feature design. New features, bug fixes and new certifications found in PeopleTools 8.53 combine to offer customers improved application user experience, page interaction, and cost-effectiveness. Key PeopleTools 8.53 features include: · PeopleSoft Styles and User Interaction Model · PeopleSoft Data Migration Workbench · PeopleSoft Update Manager · Secure by Default Initiative Be sure to check out the PeopleSoft Update Manager. Many other things are also happening in this time frame. · See the posting on the PeopleSoft Interaction Hub https://blogs.oracle.com/peopletools/entry/introducing_the_peoplesoft_interaction_hub · The application 9.2 RVPs will also be published over the next few months · If you haven't seen it, check out John Webb's posting on the PeopleSoft Information Portal https://blogs.oracle.com/peoplesoft/entry/peoplesoft_information_find_it_quickly

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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