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• WebCenter Customer Spotlight: Hyundai Motor Company

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. They  undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors.  Hyundai Motor Company cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported their future growth in the competitive car industry. Company OverviewHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. The company strives to enhance its brand image and market recognition by continuously improving the quality and design of its cars. Business Challenges To maximize the company’s growth potential, Hyundai Motor Company undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Specifically, they wanted to: Introduce a smart work environment to improve staff productivity and efficiency, and take advantage of rapid company growth due to new, enhanced car designs Replace a legacy document system managed by individual staff to improve collaboration, the visibility of corporate documents, and sharing of work-related files between employees Improve the security and storage of documents containing corporate intellectual property, and prevent intellectual property loss when staff leaves the company Eliminate delays when downloading files from the central server to a PC Build a large, single document repository to more efficiently manage and share data between 30,000 staff at the company’s headquarters Establish a scalable system that can be extended to Hyundai offices around the world Solution DeployedAfter conducting a large-scale benchmark test, Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors. Business Results Lowered the overall time spent each day on all document-related work by approximately 85%—from 4.5 hours to around 42 minutes on an average day Saved more than US$1 million per year in printer, paper, and toner costs, and laid the foundation for a completely paperless environment Reduced staff’s time spent requesting and receiving documents about car sales or designs from supervisors by 50%, by storing and managing all documents across the corporation in a single repository Cut the time required to draft new-car manufacturing, sales, and design documents by 20%, by allowing employees to reference high-quality data, such as marketing strategy and product planning documents already in the system Enhanced staff productivity at company headquarters by 9% by reducing the document-related tasks of 30,000 administrative and research and development staff Ensured the system could scale to hold 3 petabytes of car sales, manufacturing, and design data by 2013 and be deployed at branches worldwide We chose Oracle Exalogic, Oracle Exadata, and Oracle WebCenter Content to support our new document-centralization system over their competitors as Oracle offers stable storage for petabytes of data and high processing speeds. We have cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported our future growth in the competitive car industry. Kang Tae-jin, Manager, General Affairs Team, Hyundai Motor Company Additional Information Hyundai Motor Company Customer Snapshot Oracle WebCenter Content

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• Personal Financial Management – The need for resuscitation

  - by Salil Ravindran

  Until a year or so ago, PFM (Personal Financial Management) was the blue eyed boy of every channel banking head. In an age when bank account portability is still fiction, PFM was expected to incentivise customers to switch banks. It still is, in some emerging economies, but if the state of PFM in matured markets is anything to go by, it is in a state of coma and badly requires resuscitation. Studies conducted around the year show an alarming decline and stagnation in PFM usage in mature markets. A Sept 2012 report by Aite Group – Strategies for PFM Success shows that 72% of users hadn’t used PFM and worse, 58% of them were not kicked about using it. Of the rest who had used it, only half did on a bank site. While there are multiple reasons for this lack of adoption, some are glaringly obvious. While pretty graphs and pie charts are important to provide a visual representation of my income and expense, it is simply not enough to encourage me to return. Static representation of data without any insightful analysis does not help me. Budgeting and Cash Flow is important but when I have an operative account, a couple of savings accounts, a mortgage loan and a couple of credit cards help me with what my affordability is in specific contexts rather than telling me I just busted my budget. Help me with relative importance of each budget category so that I know it is fine to go over budget on books for my daughter as against going over budget on eating out. Budget over runs and spend analysis are post facto and I am informed of my sins only when I return to online banking. That too, only if I decide to come to the PFM area. Fundamentally, PFM should be a part of my banking engagement rather than an analysis tool. It should be contextual so that I can make insight based decisions. So what can be done to resuscitate PFM? Amalgamation with banking activities – In most cases, PFM tools are integrated into online banking pages and they are like chapter 37 of a long story. PFM needs to be a way of banking rather than a tool. Available balances should shift to Spendable Balances. Budget and goal related insights should be integrated with transaction sessions to drive pre-event financial decisions. Personal Financial Guidance - Banks need to think ground level and see if their PFM offering is really helping customers achieve self actualisation. Banks need to recognise that most customers out there are non-proficient about making the best value of their money. Customers return when they know that they are being guided rather than being just informed on their finance. Integrating contextual financial offers and financial planning into PFM is one way ahead. Yet another way is to help customers tag unwanted spending thereby encouraging sound savings habits. Mobile PFM – Most banks have left all those numbers on online banking. With access mostly having moved to devices and the success of apps, moving PFM on to devices will give it a much needed shot in the arm. This is not only about presenting the same wine in a new bottle but also about leveraging the power of the device in pushing real time notifications to make pre-purchase decisions. The pursuit should be to analyse spend, budgets and financial goals real time and push them pre-event on to the device. So next time, I should know that I have over run my eating out budget before walking into that burger joint and not after. Increase participation and collaboration – Peer group experiences and comments are valued above those offered by the bank. Integrating social media into PFM engagement will let customers share and solicit their financial management experiences with their peer group. Peer comparisons help benchmark one’s savings and spending habits with those of the peer group and increases stickiness. While mature markets have gone through this learning in some way over the last one year, banks in maturing digital banking economies increasingly seem to be falling into this trap. Best practices lie in profiling and segmenting customers, being where they are and contextually guiding them to identify and achieve their financial goals. Banks could look at the likes of Simple and Movenbank to draw inpiration from.

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• OPN Exchange General Sessions –Fowler, Kurian & More!

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} With so much excitement about to take place at OPN Exchange @ OpenWorld, it’s hard to decide what to attend, where to go, who to meet and what to eat! Let us help you decide by first asking a question… How often do you get to choose between seven key Oracle Executives as they address the five biggest topics facing the industry today? After the Partner Keynote with Judson Althoff, join us for the OPN Exchange General Sessions: DATE: Sunday September 30th TIME: 3:30-4:30 pm LOCATION: Moscone South, Esplanade Level John Fowler & Tom LaRocca (Technology for Partners: Room 306): Learn how to grow your top and bottom line by selling Oracle on Oracle. Chris Leone (Applications for Partners: Room 303): Catch the partner-only value prop, selling secrets and competitive compares to win with the Fusions Applications product family. Angelo Pruscino & Sohan DeMel (Engineered Systems for Partners: Room 301): Get the secrets to selling and implementing Oracle’s transformational Engineered Systems products. You won’t want to miss the Oracle Database Appliance Unplugged demonstration! Sonny Singh (Industry Solutions: Room 302): Develop profitable practices answering the challenges faced by companies operating in discrete industries and the opportunity represented by Machine2Machine Java. Thomas Kurian (Cloud for Partnesr: Room 304): Today it is all about the Cloud. Oracle offers both traditional cloud infrastructure solutions, as well cloud platform and software services. Attend this session to learn more about Oracle’s Platform, Application, and Social cloud services. Put on your thinking caps because these speakers are ready to blow your mind with five tracks of exclusive content catered to you, our partners. Boom! The OPN Communication Team Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• The Rise of Project Intelligence and Why It Matters

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} By Amy DeWolf Are you doing any of these in your organization? How are you leveraging historical data to forecast projects? There’s a lot going on in government today. The economic pressures agencies feel from the uncertainty of budget cuts and sequestration effect every part of an organization, including the Project Management Office (PMO).  The PMO is responsible for monitoring and administering government IT projects. As time goes on, priorities shift, technology advances, and new regulations are imposed, all of which make planning and executing projects more difficult.  For example, think about your own projects.  How many boxes do you need to check and hoops do you need to jump through to ensure you comply with new regulations? While new regulations and technology advancements can be a good thing, they add an additional layer of complexity to already complex projects. To overcome some of these pressures, particularly new regulations, many in the PMO world are adopting a new approach- Project Intelligence (PI). According to a new Oracle Primavera white paper, The Rise of Project Intelligence: When Project Management is Just Not Enough, “PI uses Business Intelligence methods to leverage historical project data to make more informed decisions and greatly enhance project execution.” Currently, project managers plan and forecast the possible phases in an execution cycle.  However, most project managers don’t have the proper tools to do this as effectively as they would like. As the white paper noted, “The underlying deficiencies in most forecasting approaches are that 1) the PM fails in most instances to leverage historical data and 2) the PM doesn’t employ current Business Intelligence tools.” PI seeks to overturn this by combining modeling tools used in Business Intelligence for projects with the understanding of Emotional Intelligence for managing people.   Simply put, Project Intelligence is built off four main pillars: Actively use historical data to forecast project cycles Understand the intricacies of complex projects Enhance social and emotional intelligence in projects Actively use Business intelligence tools Read our complimentary whitepaper and discover the importance of emotional intelligence and best practices for improving projects, specifically in terms of communication.

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• Setup and configure a MVC4 project for Cloud Service(web role) and SQL Azure

  - by MagnusKarlsson

  I aim at keeping this blog post updated and add related posts to it. Since there are a lot of these out there I link to others that has done kind of the same before me, kind of a blog-DRY pattern that I'm aiming for. I also keep all mistakes and misconceptions for others to see. As an example; if I hit a stacktrace I will google it if I don't directly figure out the reason for it. I will then probably take the most plausible result and try it out. If it fails because I misinterpreted the error I will not delete it from the log but keep it for future reference and for others to see. That way people that finds this blog can see multiple solutions for indexed stacktraces and I can better remember how to do stuff. To avoid my errors I recommend you to read through it all before going from start to finish.The steps:Setup project in VS2012. (msdn blog)Setup Azure Services (half of mpspartners.com blog)Setup connections strings and configuration files (msdn blog + notes)Export certificates.Create Azure package from vs2012 and deploy to staging (same steps as for production).Connections string error Set up the visual studio project:http://blogs.msdn.com/b/avkashchauhan/archive/2011/11/08/developing-asp-net-mvc4-based-windows-azure-web-role.aspx Then login in to Azure to setup the services:Stop following this guide at the "publish website" part since we'll be uploading a package.http://www.mpspartners.com/2012/09/ConfiguringandDeployinganMVC4applicationasaCloudServicewithAzureSQLandStorage/ When set up (connection strings for debug and release and all), follow this guide to set up the configuration files:http://msdn.microsoft.com/en-us/library/windowsazure/hh369931.aspxTrying to package our application at this step will generate the following warning:3>MvcWebRole1(0,0): warning WAT170: The configuration setting 'Microsoft.WindowsAzure.Plugins.Diagnostics.ConnectionString' is set up to use the local storage emulator for role 'MvcWebRole1' in configuration file 'ServiceConfiguration.Cloud.cscfg'. To access Windows Azure storage services, you must provide a valid Windows Azure storage connection string. Right click the web role under roles in solution manager and choose properties. Choose "Service configuration: Cloud". At "specify storage account credentials" we will copy/paste our account name and key from the Azure management platform.3.1 4. Right click Remote desktop Configuration and select certificate and export to file. We need to allow it in Portal manager.4.15 Now right click the cloud project and select package.5.1 Showing dialogue box. 5.2 Package success Now copy the path to the packaged file and go to management portal again. Click your web role and choose staging (or production). Upload. 5.3Tick the box about the single instance if that's what you want or you don't know what it means. Otherwise the following will happen (see image 4.6)5.4 Dialogue box When you have clicked the symbol for accept- button you will see the following screen with some green indicators down at the right corner. Click them if you want to see status.5.5 Information screen.5.6 "Failed to deploy application. The upload application has at least one role with only one instance. We recommend that you deploy at least two instances per role to ensure high availability in case one of the instances becomes unavailable. "To fix, go to step 5.4If you forgot to (or just didn't know you were supposed to) export your certificates. The following error will occur. Side note, the following thread suggests. To prevent: "Enable Remote Desktop for all roles" when right-clicking BIAB and choosing "Package". But in my case it was the not so present certificates. I fund the solution here.http://social.msdn.microsoft.com/Forums/en-US/dotnetstocktradersampleapplication/thread/0e94c2b5-463f-4209-86b9-fc257e0678cd5.75.8 Success! 5.9 Nice URL n' all. (More on that at another blog post).6. If you try to login and getWhen this error occurs many web sites suggest this is because you need:http://nuget.org/packages/Microsoft.AspNet.Providers.LocalDBOr : http://nuget.org/packages/Microsoft.AspNet.ProvidersBut it can also be that you don't have the correct setup for converting connectionstrings between your web.config to your debug.web.config(or release.web.config, whichever your using).Run as suggested in the "ordinary project in your solution. Go to the management portal and click update.

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• USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

  - by Michael Snow

  Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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• SR Activity Summaries Via Direct Email? You Bet!

  - by PCat

  Courtesy of Ken Walker. I’m a “bottom line” kind of guy.  My friends and co-workers will tell you that I’m a “Direct Communicator” when it comes to work or my social life.  For example, if I were to come up with a fantastic new recipe for a low-fat pan fried chicken, I’d Tweet, email, or find a way to blast the recipe directly to you so that you could enjoy it immediately.  My friends would see the subject, “Awesome New Fried Chicken” and they’d click and see the recipe there before them.Others are “Indirect Communicators.”  My friend Joel is like this.  He would post the recipe in his blog, and then Tweet or email a link back to his blog with a subject, “Fried Chicken.”  Then Joel would sit back and expect his friends to read the email, AND click the link to his blog, and then read the recipe.  As a fan of the “Direct” method, I wish there was a way for me to “Opt-in” for immediate updates from Joel so I could see the recipe without having to click over to his blog to search for it.The same is true for MOS.  If you’ve ever opened a Service Request through My Oracle Support (MOS), you know that most of the communication between you and the Oracle Support Engineer with respect to the issue in the SR, is done via email.  Which type of email would you rather receive in your email account? Example1:Your SR has been updated.  Click HERE to see the update. Or Example2:Your SR has been updated.  Here is the update:  “Hi John, Oracle Development has completed the patch we’ve been waiting for!  Here’s a direct “LINK” to the patch that should resolve your issue.  Please download and install the patch via the instructions (included with the link) and let me know if it does, in fact, resolve your issue!”Example2 is available to you!  All you need to do is to “Opt-In” for the direct email updates.  The default is for the indirect update as seen in Example1.  To turn on “Service Request Details in Email” simply follow these instructions (aided by the screenshot below):1.    Log into MOS, and click on your name in the upper right corner.  Select “My Account.”2.    Make sure “My Account” is highlighted in bold on the left.3.    Turn ON, “Service Request Details in Email” That’s it!  You will now receive the SR Updates, directly in your email account without having to log into MOS, click the SR, scroll down to the updates, etc.  That’s better than Fried Chicken!  (Well; almost better....).

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• Web Developer - How to enhance my skillset?

  - by atif089

  First of all pardon my English. I am not a native English speaker I have been a Web Developer for the past 4 years. In these 4 years I have spent my time on the internet to learn things. My current skillset comprises of HTML CSS PHP MySQL jQuery (I would not say js and rather say jQuery because I am good at using jQuery and bad with plain javascript.) The above things seemed like an easier part of my life as I quickly learned them. But now I would really like to enhance my skillset and I am pretty confused which way to move ahead considering that I have to learn things using the web and references on my own. Design My first option is towards design. Shall I get started with design and start using Adobe Illustrator, Photoshop, Flash, Flex. Designing along with my previous skills looks like a money maker to me. As both are co-related to each other when web design is considered. And its easier to learn the first 2 and I hope I can get tutorials for the last 2 as well. Marketing A lot of my existing clients asked me if I do SEO. So this looked as a good field to me as well. I cannot estimate the scope of SEO but I assume it has a long future. Since I am business minded as well and there are a lot of tutorials around, should I start with SEO, SEM, Social Media, PPC or whatever it consists of. Software Development The complex plight and hardest thing (perhaps) but the easiest way to find a decent job in my location. If I go for software development what platform should be that I should be ideally going after? Should it be C# for windows development, or ASP.NET (once again enhances my skill set), J2EE (there are a lot of jobs for J2EE developers here) or plain C and C++. Also I think it is difficult to learn software languages right from Hello World, using internet? I have no clue how I learned PHP but I am sort of a pro now, but these other languages seems like a disaster to me? I cant figure out the reason if its because PHP is easier or there was a lot of tutorials around for PHP. Anyways is it also possible to learn software development right from Hello World using the web? Database / Server (Linux) / Network Administration Seems like a job with a decent pay but less number of jobs and a bit harder to learn online. (not sure) What should be the right track I should move ahead. P.S - Age is not a constraint for me as I am between 20-21, and I come from an IT background. I know quite little basics about C (upto structures) C++ (upto objects, I was not able to understand templates) Core Java (some basics and OOP concept) RDBMS Visual Basic 6 (used to do this long back) UNIX (a bunch of commands like who, finger, chmod, ls and a bit of #bash) Or is there anything else that I left out? I need you guys to please give me a feedback and the reason why I should select that field.

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• Universities 2030: Learning from the Past to Anticipate the Future

  - by Mohit Phogat

  What will the landscape of international higher education look like a generation from now? What challenges and opportunities lie ahead for universities, especially “global” research universities? And what can university leaders do to prepare for the major social, economic, and political changes—both foreseen and unforeseen—that may be on the horizon? The nine essays in this collection proceed on the premise that one way to envision “the global university” of the future is to explore how earlier generations of university leaders prepared for “global” change—or at least responded to change—in the past. As the essays in this collection attest, many of the patterns associated with contemporary “globalization” or “internationalization” are not new; similar processes have been underway for a long time (some would say for centuries).[1] A comparative-historical look at universities’ responses to global change can help today’s higher-education leaders prepare for the future. Written by leading historians of higher education from around the world, these nine essays identify “key moments” in the internationalization of higher education: moments when universities and university leaders responded to new historical circumstances by reorienting their relationship with the broader world. Covering more than a century of change—from the late nineteenth century to the early twenty-first—they explore different approaches to internationalization across Europe, Asia, Australia, North America, and South America. Notably, while the choice of historical eras was left entirely open, the essays converged around four periods: the 1880s and the international extension of the “modern research university” model; the 1930s and universities’ attempts to cope with international financial and political crises; the 1960s and universities’ role in an emerging postcolonial international development apparatus; and the 2000s and the rise of neoliberal efforts to reform universities in the name of international economic “competitiveness.” Each of these four periods saw universities adopt new approaches to internationalization in response to major historical-structural changes, and each has clear parallels to today. Among the most important historical-structural challenges that universities confronted were: (1) fluctuating enrollments and funding resources associated with global economic booms and busts; (2) new modes of transportation and communication that facilitated mobility (among students, scholars, and knowledge itself); (3) increasing demands for applied science, technical expertise, and commercial innovation; and (4) ideological reconfigurations accompanying regime changes (e.g., from one internal regime to another, from colonialism to postcolonialism, from the cold war to globalized capitalism, etc.). Like universities today, universities in the past responded to major historical-structural changes by internationalizing: by joining forces across space to meet new expectations and solve problems on an ever-widening scale. Approaches to internationalization have typically built on prior cultural or institutional ties. In general, only when the benefits of existing ties had been exhausted did universities reach out to foreign (or less familiar) partners. As one might expect, this process of “reaching out” has stretched universities’ traditional cultural, political, and/or intellectual bonds and has invariably presented challenges, particularly when national priorities have differed—for example, with respect to curricular programs, governance structures, norms of academic freedom, etc. Strategies of university internationalization that either ignore or downplay cultural, political, or intellectual differences often fail, especially when the pursuit of new international connections is perceived to weaken national ties. If the essays in this collection agree on anything, they agree that approaches to internationalization that seem to “de-nationalize” the university usually do not succeed (at least not for long). Please continue reading the other essays at http://globalhighered.wordpress.com/

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• Field Report - Notes from IHRIM Atlanta Event

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Boese, Director, Talent Strategy, Oracle Recently I had the pleasure to serve as a guest speaker at the IHRIM Atlanta/SE Chapter meeting in Atlanta, Georgia. The focus of my talk was Mobile Technology in Human Resources, and while still a new and developing area, the enormous growth and ubiquitous presence of mobile devices and increasing importance of and demand for constant connectivity in both our personal and professional lives has put planning and developing a mobile HR technology strategy high on many organizations lists of priorities in 2012. Numerous studies have shown that the confluence of ever-rising sales of smartphones and tablets; and the increasing tendency for workers of all kinds to be more mobile and less tied down to traditional, fixed-location workplaces and what now seem like old-fashioned PC-centric and traditional computing environments are driving Human Resources leaders to think about how, where, when, and for whom that the deployment of mobile HR solutions will help them address their business needs, and put information in the hands of those that need it, when they need it, and on their preferred devices. In the session we talked about some of the potential opportunities for mobile HR technologies, from simple workflow-based approval capability, to employee directories and robust employee profiles, to more advanced use cases like internal social networking and location-based mobile recruiting applications. And truly we are just scratching the surface of the potential and the value that all kinds of HR-related mobile technologies will help deliver to enterprises in the coming years. Additionally, it was encouraging to talk with many of the HR leaders in attendance who expressed interest in these kinds of mobile HR technology opportunities, as well as to hear how some of them are already working on developing their own mobile strategies or experimenting with mobile solutions in their workforces. It was a fantastic meeting and I’d like to express my thanks to Kim Bryant, IHRIM Atlanta/SE Board President, the other board members, and also the IHRIM Atlanta Chapter members and attendees at the event. If you are in the Atlanta area and are interested in HR and HR Technology, you can learn more about the programs and services that the Chapter has to offer at their website - http://www.ihrimatlantase.org/. And for people that are interested in what we at Oracle are working on in mobile, you can also sign up to receive the latest updates about the Oracle Fusion Applications tablet solutions, Oracle Fusion Tap, at https://fusiontap.oracle.com/.

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• Making it GREAT! Oracle Partners Building Apps Workshop with UX and ADF in UK

  - by ultan o'broin

  Yes, making is what it's all about. This time, Oracle Partners in the UK were making great looking usable apps with the Oracle Applications Development Framework (ADF) and user experience (UX) toolkit. And what an energy-packed and productive event at the Oracle UK, Thames Valley Park, location it was. Partners learned the fundamentals of enterprise applications UX, why it's important, all about visual design, how to wireframe designs, and then how to build their already-proven designs in ADF. There was a whole day on mobile apps, learning about mobile design principles, free mobile UX and ADF resources from Oracle, and then trying it out. The workshop wrapped up with the latest Release 7 simplified UIs, Mobilytics, and other innovations from Oracle, and a live demo of a very neat ADF Mobile Android app built by an Oracle contractor. And, what a fun two days both Grant Ronald of ADF and myself had in running the workshop with such a great audience, too! I particularly enjoyed the wireframing and visual design sessions interaction; and seeing some outstanding work done by partners. Of note from the UK workshop were innovative design features not seen before and made me all the happier that developers were bringing their own ideas from the consumer IT world of mobility, simplicity, and social to the world of work apps in a smart way within an enterprise methodology too.  Partner wireframe exercise. Applying mobile design principles and UX design patterns means you've already productively making great usable apps! Next, over to Oracle ADF Mobile with it! One simple example from the design of a mobile field service app was that participants immediately saw how the UX and device functionality of the super UK-based app Hailo app could influence their designs (the London cabbie influence maybe?), as well as how we all use maps, cameras, barcode scanners and microphones on our phones could be used in work. And, of course, ADF Mobile has the device integration solutions there too! I wonder will U.S. workshops in Silicon Valley see an Uber UX influence (LOL)! That we also had partners experienced with Oracle Forms who could now offer a roadmap from Forms to Simplified UI and Mobile using ADF, and do it through through the cloud, really made this particular workshop go "ZING!" for me. Many thanks to the Oracle PartnerNetwork (OPN) team for organizing this event with us, and to the representatives of the Oracle Partners that showed and participated so well. That's what I love out this outreach. It's a two-way, solid value-add for all. Interested? Why would partners and developers with ADF skills sign up for this workshop? Here's why: Learn to use the Oracle Applications User Experience design patterns as the usability building blocks for applications development in Oracle Application Development Framework. The workshop enables attendees to build modern and visually compelling desktop and mobile applications that look and behave like Oracle Cloud Applications, and that can co-exist with partner integrations, new, or existing applications deployments. Partners learn to offer customers and clients more than just coded functionality; instead they can provide a complete user experience with a roadmap for continued ROI from applications that also creating more business and attracts the kudos and respect from other makers of apps as they're wowed by the results. So, if you're a partner and interested in attending one of these workshops and benefitting from such learning, as well as having a platform to show off some of your own work, stay well tuned to your OPN channels, to this blog, to the VoX blog, and to the @usableapps Twitter account too. Can't wait? For developers and partners, some key mobile resources to explore now Oracle ADF Mobile UX Patterns and Components Wiki Oracle ADF Academy (Mobile) Oracle ADF Insider Essentials Oracle Applications Mobile User Experience Design Patterns and Guidance

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• BEHIND THE SCENES AT A FLASH-MOB...

  - by OliviaOC

  Today, we interviewed Aarti, who recently organised a flash-mob for Oracle Campus, which you can see on our facebook page Hi Aarti, perhaps you could give us a quick introduction of yourself, and what you do at Oracle? I’ve been with Campus Recruitment for just over a year. I’ve been with Oracle for three years. I was keen to get into the campus role after having watched other colleagues working in campus and when the opportunity arrived I jumped at it. The journey has been fantastic thus far. I’m responsible for the GBU hiring at Oracle. Why did you record the flash-mob video - what were your goals? Flash-mobs were one thing that took off really big in India after the first one in Mumbai. It’s the hot thing in the student community at the moment. A better way to reach out and connect with students. I think that it is also a good way to demonstrate our openness and culture at Oracle – demonstrate that we are very flexible and that we have a cool culture. I knew the video could be shared on our social media pages and reach out to a wider student community What was the preparation and rehearsal for the video like? When I decided to do the video, I had to decide who I would like to do the flash-mob. The new campus hires to Oracle would be ideal for this. We were 2 teams at 2 different locations and Each team took 2-3 songs and choreographed it themselves. Every day at 5pm, each team would meet up and every other weekend the whole group met. Practicing went on for about a month like this. How was the video received by participants and by students on the University campus? The event was well received. We did it during the lunch break at the University so that there was a large presence of students around while the flash mob took place. We set up about an hour beforehand to get everything ready. The break-bell sounded and the students came out, that’s when the flash-mob started. The students were pleasantly surprised that a company was doing this. They also recognised some of the participants involved as former graduates. Since the flash-mob and the video of it that you recorded, have you had much response due to it? We have, especially in the past two weeks. We went back to the college to make some hires. The flash-mob was still fresh in their minds and they knew well who Oracle was as a result. Would you like to repeat this kind of creative initiative again with the recruitment team? Yes, absolutely! I’m over the moon with the flash-mob. My mind is working overtime now with ideas about the next things to do!

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• Representing Mauritius in the 2013 Bench Games

  Only by chance I came across an interesting option for professionals and enthusiasts in IT, and quite honestly I can't even remember where I caught attention of Brainbench and their 2013 Bench Games event. But having access to 600+ free exams in a friendly international intellectual competition doesn't happen to be available every day. So, it was actually a no-brainer to sign up and browse through the various categories. Most interestingly, Brainbench is not only IT-related. They offer a vast variety of fields in their Test Center, like Languages and Communication, Office Skills, Management, Aptitude, etc., and it can be a little bit messy about how things are organised. Anyway, while browsing through their test offers I added a couple of exams to 'My Plan' which I would give a shot afterwards. Self-assessments Actually, I took the tests based on two major aspects: 'Fun Factor' and 'How good would I be in general'... Usually, you have to pay for any kind of exams and given this unique chance by Brainbench to simply train this kind of tests was already worth the time. Frankly speaking, the tests are very close to the ones you would be asked to do at Prometric or Pearson Vue, ie. Microsoft exams, etc. Go through a set of multiple choice questions in a given time frame. Most of the tests I did during the Bench Games were based on 40 questions, each with a maximum of 3 minutes to answer. Ergo, one test in maximum 2 hours - that sounds feasible, doesn't it? The Measure of Achievement While the 2013 Bench Games are considered a worldwide friendly competition of knowledge I was really eager to get other Mauritians attracted. Using various social media networks and community activities it all looked quite well at the beginning. Mauritius was listed on rank #19 of Most Certified Citizens and rank #10 of Most Master Level Certified Nation - not bad, not bad... Until... the next update of the Bench Games Leaderboard. The downwards trend seemed to be unstoppable and I couldn't understand why my results didn't show up on the Individual Leader Board. First of all, I passed exams that were not even listed and second, I had better results on some exams listed. After some further information from the organiser it turned out that my test transcript wasn't available to the public. Only then results are considered and counted in the competition. During that time, I actually managed to hold 3 test results on the Individuals... Other participants were merciless, eh, more successful than me, produced better test results than I did. But still I managed to stay on the final score board: An 'exotic' combination of exam, test result, country and person itself Representing Mauritius and the Visual FoxPro community in that fun event. And although I mainly develop in Visual FoxPro 9.0 SP2 and C# using .NET Framework from 2.0 to 4.5 since a couple of years I still managed to pass on Master Level. Hm, actually my Microsoft Certified Programmer (MCP) exams are dated back in June 2004 - more than 9 years ago... Look who got lucky... As described above I did a couple of exams as time allowed and without any preparations, but still I received the following mail notification: "Thank you for recently participating in our Bench Games event.  We wanted to inform you that you obtained a top score on our test(s) during this event, and as a result, will receive a free annual Brainbench subscription.  Your annual subscription will give you access to all our tests just like Bench Games, but for an entire year plus additional benefits!" -- Leader Board Notification from Brainbench Even fun activities get rewarded sometimes. Thanks to @Brainbench_com for the free annual subscription based on my passed 2013 Bench Games Master Level exam. It would be interesting to know about the total figures, especially to see how many citizens of Mauritius took part in this year's Bench Games. Anyway, I'm looking forward to be able to participate in other challenges like this in the future.

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• CFOs: Do You Have a Playbook for Growth?

  - by Oracle Accelerate for Midsize Companies

  by Jim Lein, Oracle Midsize Programs In most global markets, CFOs are optimistic about their company's growth opportunities. Deloitte's CFO Signals Report, "Time to Accelerate" found that: In the U.K. business optimism is at its highest level in three-and-a-half years Optimism in North America rose from a strong +42% last quarter (Q2 to Q3 2013) to an even stronger +54%. The inaugural Southeast Asia survey, 44% of CFOs reported a positive outlook despite worries over the Chinese economy and political uncertainty. Sustainable and profitable business growth doesn't usually happen by accident. Company's need a playbook for growth that's owned by the CFO. And today, that playbook must leverage the six enabling technologies--Social, Big Data, Mobile, Cloud, Analytics, and The Internet of Things (or, as Oracle president Mark Hurd explains, "The Internet of the People"). On Monday June 9 at  2:00 pm Eastern, CFO.com is hosting a webcast, "The CFO Playbook on Growth: How CFOs Can Boost Efficiency and Performance with Automation". Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} “Investing in technology begins with a business metric driven business case with clear tangible business results expected," says John Lieblang, Affiliate Partner with Waterstone Management Group. "The progressive CFO has learned how to forge a partnership with the CIO to align everyone in the 'result value chain' to be accountable for the business results not just for functional technology.” Click HERE to register  Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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• Customer Loyalty vs. Customer Engagement: Who Cares?

  - by Jeb Dasteel-Oracle

  Have you read the recent Forbes OracleVoice blog titled Customer Loyalty is Dead. Long Live Engagement!? If you haven’t, take a look. This article prompted lots of conversation in the social realm. Many who read the article voiced their reactions to the headline and now I’m jumping in to add my view. Normal 0 false false false EN-US X-NONE X-NONE Customer loyalty is still key. It’s the effect and engagement is the cause. We at least know that to be true for our customers. We are in an age where customers are demanding to be heard. We need them to be actively involved – or engaged – as well. Greater levels of customer engagement, properly targeted, positively correlate with satisfaction. Our data has shown us this over and over. Satisfied customers are more loyal and more willing to vocalize their satisfaction through referencing, and are more likely to purchase again, all of which in turn drives incremental revenue – from the customer doing the referencing AND the customer on the receiving end of that reference. Turning this around completely, if we begin to see the level of a customer’s engagement start to wane, this is an indicator that their satisfaction, loyalty, and future revenue are likely at risk. At Oracle, we’ve put in place many programs to target, encourage, and then track engagement, allowing us to measure engagement as a determinant of loyalty. Some of these programs include our Key Accounts, solution design and architectural, Executive Sponsorship, as well as executive advisory boards. Specific programs allow us to engage specific contacts within specific customer organizations (based on role) and then systematically track their engagement activities over time, along side of tracking customer satisfaction, loyalty, referenceability, and incremental revenue contribution. Continuous measurement of engagement allows us to better understand customer views of what it means to partner with a provider and adjust program participation to better meet the needs of the partnership. We can also track across customer segments, and design new programs that are even more effective than the ones we have in place today. In case you missed any of my previous Forbes articles, I’ve included links below for easy access. Award-Winning Companies Put Customers First The Power of Peer Networks: 5 Reasons to Get (and Stay) Involved Technology At Work: Traveling In Style Customer Central: 8 Strategies for Putting Customers at the Core of Your Business Technology at Work: Five Companies Doing IT Right /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Using Content Analytics for More Effective Engagement

  - by Kellsey Ruppel

  Using Content Analytics for More Effective Engagement: Turning High-Volume Content into Templates for Success By Mitchell Palski, Oracle WebCenter Sales Consultant Many organizations use Oracle WebCenter Portal to develop these basic types of portals: Intranet portals used for collaboration, employee self-service, and company communication Extranet portals used by customers and partners for self-service and support Team collaboration portals that allow users to share documents and content, track activity, and engage in discussions Portals are intended to provide a personalized, single point of interaction with web-based applications and information. The user experiences that a Portal is capable of displaying should be relevant to an individual user or class of users (a group or role). The components of a Portal that would vary based on a user’s identity include: Web content such as images, news articles, and on-screen instruction Social tools such as threaded discussions, polls/surveys, and blogs Document management tools to upload, download, and edit files Web applications that present data visualizations and data entry modules These collections of content, tools, and applications make up valuable workspaces. The challenge that a development team may have is defining which combinations are the most effective for its users. No one wants to create and manage a workspace that goes un-used or (even worse) that is used but is ineffective. Oracle WebCenter Portal provides you with the capabilities to not only rapidly develop variations of portals, but also identify which portals are the most effective and should be re-used throughout an enterprise. Capturing Portal AnalyticsOracle WebCenter Portal provides an analytics service that allows administrators and business users to track and analyze portal usage. These analytics are captured in the form of: Usage tracking metrics Behavior tracking User Profile Correlation The out-of-the-box task reports that come with Oracle WebCenter Portal include: WebCenter Portal Traffic Page Traffic Login Metrics Portlet Traffic Portlet Response Time Portlet Instance Traffic Portlet Instance Response Time Search Metrics Document Metrics Wiki Metrics Blog Metrics Discussion Metrics Portal Traffic Portal Response Time By determining the usage and behavior tracking metrics that are associated with specific user profiles (including groups and roles), your administrators will be able to identify the components of your solution that are the most valuable.  Your first step as an administrator should be to identify the specific pages and/or components are used the most frequently. Next, determine the user(s) or user-group(s) that are accessing those high-use elements of a portal. It is also important to determine patterns in high-usage and see if they correlate to a specific schedule. One of the goals of any development team (especially those that are following Agile methodologies) should be to develop reusable web components to minimize redundant development. Oracle WebCenter Portal provides you the tools to capture the successful workspaces that have already been developed and identified so that they can be reused for similar user demographics. Re-using Successful PortalsWhen creating a new Portal in Oracle WebCenter, developers have the option to base that portal on a template that includes: Pre-seeded data such as pages, tools, user roles, and look-and-feel assets Specific sub-sets of page-layouts, tools, and other resources to standardize what is added to a Portal’s pages Any custom components that your team creates during development cycles Once you have identified a successful workspace and its most valuable components, leverage Oracle WebCenter’s ability to turn that custom portal into a portal template. By creating a template from your already successful portal, you are empowering your enterprise by providing a starting point for future initiatives. Your new projects, new teams, and new web pages can benefit from lessons learned and adjustments that have already been made to optimize user experiences instead of starting from scratch. ***For a complete explanation of how to work with Portal Templates, be sure to read the Fusion Middleware documentation available online.

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• Cloud Fact for Business Managers #3: Where You Data Is, and Who Has Access to It Might Surprise You

  - by yaldahhakim

  Written by: David Krauss While data security and operational risk conversations usually happen around the desk of a CCO/CSO (chief compliance and/or security officer), or perhaps the CFO, since business managers are now selecting cloud providers, they need to be able to at least ask some high-level questions on the topic of risk and compliance.  While the report found that 76% of adopters were motivated to adopt cloud apps because of quick access to software, most of these managers found that after they made a purchase decision their access to exciting new capabilities in the cloud could be hindered due to performance and scalability constraints put forth  by their cloud provider.  If you are going to let your business consume their mission critical business applications as a service, then it’s important to understand who is providing those cloud services and what kind of performance you are going to get.  Different types of departments, companies and industries will all have unique requirements so it’s key to take this also into consideration.   Nothing puts a CEO in a bad mood like a public data breach or finding out the company lost money when customers couldn’t buy a product or service because your cloud service provider had a problem.  With 42% of business managers having seen a data security breach in their department associated directly with the use of cloud applications, this is happening more than you think.   We’ve talked about the importance of being able to avoid information silos through a unified cloud approach and platform.  This is also important when keeping your data safe and secure, and a key conversation to have with your cloud provider.  Your customers want to know that their information is protected when they do business with you, just like you want your own company information protected.   This is really hard to do when each line of business is running different cloud application services managed by different cloud providers, all with different processes and controls.   It only adds to the complexity, and the more complex, the more risky and the chance that something will go wrong. What about compliance? Depending on the cloud provider, it can be difficult at best to understand who has access to your data, and were your data is actually stored.  Add to this multiple cloud providers spanning multiple departments and it becomes very problematic when trying to comply with certain industry and country data security regulations.  With 73% of business managers complaining that having cloud data handled externally by one or more cloud vendors makes it hard for their department to be compliant, this is a big time suck for executives and it puts the organization at risk. Is There A Complete, Integrated, Modern Cloud Out there for Business Executives?If you are a business manager looking to drive faster innovation for your business and want a cloud application that your CIO would approve of, I would encourage you take a look at Oracle Cloud.  It’s everything you want from a SaaS based application, but without compromising on functionality and other modern capabilities like embedded business intelligence, social relationship management (for your entire business), and advanced mobile.  And because Oracle Cloud is built and managed by Oracle, you can be confident that your cloud application services are enterprise-grade.  Over 25 Million users and 10 thousands companies around the globe rely on Oracle Cloud application services everyday – maybe your business should too.  For more information, visit cloud.oracle.com. Additional Resources •    Try it: cloud.oracle.com•    Learn more: http://www.oracle.com/us/corporate/features/complete-cloud/index.html•    Research Report: Cloud for Business Managers: The Good, the Bad, and the Ugly

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• When should I use a Process Model versus a Use Case?

  - by Dave Burke

  This Blog entry is a follow on to https://blogs.oracle.com/oum/entry/oum_is_business_process_and and addresses a question I sometimes get asked…..i.e. “when I am gathering requirements on a Project, should I use a Process Modeling approach, or should I use a Use Case approach?” Not surprisingly, the short answer is “it depends”! Let’s take a scenario where you are working on a Sales Force Automation project. We’ll call the process that is being implemented “Lead-to-Order”. I would typically think of this type of project as being “Process Centric”. In other words, the focus will be on orchestrating a series of human and system related tasks that ultimately deliver value to the business in a cost effective way. Put in even simpler terms……implement an automated pre-sales system. For this type of (Process Centric) project, requirements would typically be gathered through a series of Workshops where the focal point will be on creating, or confirming, the Future-State (To-Be) business process. If pre-defined “best-practice” business process models exist, then of course they could and should be used during the Workshops, but even in their absence, the focus of the Workshops will be to define the optimum series of Tasks, their connections, sequence, and dependencies that will ultimately reflect a business process that meets the needs of the business. Now let’s take another scenario. Assume you are working on a Content Management project that involves automating the creation and management of content for User Manuals, Web Sites, Social Media publications etc. Would you call this type of project “Process Centric”?.......well you could, but it might also fall into the category of complex configuration, plus some custom extensions to a standard software application (COTS). For this type of project it would certainly be worth considering using a Use Case approach in order to 1) understand the requirements, and 2) to capture the functional requirements of the custom extensions. At this point you might be asking “why couldn’t I use a Process Modeling approach for my Content Management project?” Well, of course you could, but you just need to think about which approach is the most effective. Start by analyzing the types of Tasks that will eventually be automated by the system, for example: Best Suited To? Task Name Process Model Use Case Notes Manage outbound calls Ö A series of linked human and system tasks for calling and following up with prospects Manage content revision Ö Updating the content on a website Update User Preferences Ö Updating a users display preferences Assign Lead Ö Reviewing a lead, then assigning it to a sales person Convert Lead to Quote Ö Updating the status of a lead, and then converting it to a sales order As you can see, it’s not an exact science, and either approach is viable for the Tasks listed above. However, where you have a series of interconnected Tasks or Activities, than when combined, deliver value to the business, then that would be a good indicator to lead with a Process Modeling approach. On the other hand, when the Tasks or Activities in question are more isolated and/or do not cross traditional departmental boundaries, then a Use Case approach might be worth considering. Now let’s take one final scenario….. As you captured the To-Be Process flows for the Sales Force automation project, you discover a “Gap” in terms of what the client requires, and what the standard COTS application can provide. Let’s assume that the only way forward is to develop a Custom Extension. This would now be a perfect opportunity to document the functional requirements (behind the Gap) using a Use Case approach. After all, we will be developing some new software, and one of the most effective ways to begin the Software Development Lifecycle is to follow a Use Case approach. As always, your comments are most welcome.

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• Deleting file with SharePoint List web service fails

  - by Robert MacLean

  I am trying to delete a file from SharePoint using the list web service which is failing with the following error. Error Code: 0x81020030 Message: Invalid file name Detail: The file name you specified could not be used. It may be the name of an existing file or directory, or you may not have permission to access the file. The update XML I sent through is: <Batch OnError="Continue" PreCalc="TRUE" ListVersion="0" ViewName="{8FE4E2C8-939E-4462-ABA2-D633EED7F76E}"><Method ID="1" Cmd="Delete"><Field Name="ID">84</Field><Field Name="FileRef">http://win-4h0xp59sn75:40414/Shared%20Documents/del.txt</Field></Method></Batch> The SharePoint server error logs indicate: ERROR: Failed to OpenThreadToken, LastError=1008 The file you are attempting to save or retrieve has been blocked from this Web site by the server administrators. Things I have tried I've tried the changes in #1372971 which has no helped. I have also tried the changes recommended on the Microsoft Social site, which has also not helped. I have confirmed that the txt file extension is not blocked as indicated here. In addition I can remove the file via the website, it is just on the web service that this fails. The permissions are correct (or rather not in play) as I am running as a SharePoint administrator, which is the same account that uploaded it via the copy web service.

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• VSTS 2010 SGEN : error : Could not load file or assembly (Exception from HRESULT: 0x80131515)

  - by Developer IT

  Hi ! I am experiencing a strange issue with VS2010. We use TFS to build our API dlls and we used to reference them in our projects usign a mapped network drive that was fully trusted. We have been working like that for at least two years and everything worked perfectly. Today, I converted a webapp to vs2010 and when I compile it in Release, it's giving me: SGEN : error : Could not load file or assembly 'file:///L:\Api\Release API_20100521.1\Release\CS.API.Exceptions.dll' or one of its dependencies. Operation is not supported. (Exception from HRESULT: 0x80131515) The strange thing is that it's working when it's under the Debug profile... I tried adding the <runtime> <loadFromRemoteSources enabled="true" /> </runtime> into app.config and still no luck (See http://social.msdn.microsoft.com/Forums/en/msbuild/thread/d12f6301-85bf-4b9e-8e34-a06398a60df0 and http://msdn.microsoft.com/en-us/library/dd409252(VS.100).aspx) I am pretty sure that this issue is from visual studio or msbuild, as our code won't run from a network share when in prod because all the referenced dll's are copied into the bin folder. If anyone has an solution (or just an idea for a search path) please let me know !

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• Web application development platform recommendation

  - by TK.Maxi

  Hi all I did a year's worth of Pascal, Visual Basic and C++ 15 years ago, so suffice it to say that I'm a complete n00b & lamer when it comes to this. I really do hope that this question doesn't canned, but if it does, please be so kind as to point me in the direction of where it should be posted. I have an idea, like so many others, for a web app. I don't necessarily have the capital to outsource the development of the app right now, and I probably wouldn't want to, since non-disclosure agreements can be expensive to enforce, especially in this day and age of intercontinental outsourcing. I need the app to be usable on any mobile device (eventually), primarily on the major mobile platforms at first, on the web, (pc/mac/*ix) obviously, on mobile web browsers like opera mobile, etc. I envisage the app interacting with the major social networks like fb, orkut, msn im, twitter, et al in a way where friend's are messaged and/or wall posted, a message is posted to the users wall. Geo-location functionality is a plus, considering the service/app can be location sensitive in two ways, 1, the immediate location of the user, 2. the desired location of the user. I'd like to incorporate OpenID sign on, and the flip-side, the service will require that people (service providers) list their specialities/specialisations/interests/areas of expertise, so that matches to user requests can be made by the service, while users' requests are posted into the web universe. I've probably described a glut of apps out there, but I'd appreciate feedback on the sort of platform that I should look at using, be it hosted on something like Google's app engine, or written in android friendly code, or whatever. I'm a firm believer in herd mentality, especially at the start of a project that I have very little experience in. The more opinions, the merrier! I can't get very much more specific, since that would give the idea away. Thanks for your time and I look forward to hearing from wise and experienced and the fresh and innovative alike. Thanks

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• Restore DB - Error RESTORE HEADERONLY is terminating abnormally.

  - by Jordon

  I have taken backup of SQL Server 2008 DB on server, and download them to local environment. I am trying to restore that database and it is keep on giving me following error. An exception occurred while executing a Transact-SQL statement or batch. (Microsoft.SqlServer.ConnectionInfo) ------------------------------ ADDITIONAL INFORMATION: The media family on device 'C:\go4sharepoint_1384_8481.bak' is incorrectly formed. SQL Server cannot process this media family. RESTORE HEADERONLY is terminating abnormally. (Microsoft SQL Server, Error: 3241) For help, click: http://go.microsoft.com/fwlink?ProdName=Microsoft+SQL+Server&ProdVer=09.00.4053&EvtSrc=MSSQLServer&EvtID=3241&LinkId=20476 I have tried to create a temp DB on server and tried to restore the same backup file and that works. I have also tried no. of times downloading file from server to local pc using different options on Filezila (Auto, Binary) But its not working. After that I tried to execute following command on server. BACKUP DATABASE go4sharepoint_1384_8481 TO DISK=' C:\HostingSpaces\dbname_jun14_2010_new.bak' with FORMAT And it is giving me following error. Msg 3201, Level 16, State 1, Line 1 Cannot open backup device 'c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Backup\ C:\HostingSpaces\dbname_jun14_2010_new.bak'. Operating system error 123(The filename, directory name, or volume label syntax is incorrect.). Msg 3013, Level 16, State 1, Line 1 BACKUP DATABASE is terminating abnormally. After researching I found following 2 useful links 1) http://support.microsoft.com/kb/290787 2) http://social.msdn.microsoft.com/Forums/en-US/sqlsetupandupgrade/thread/4d5836f6-be65-47a1-ad5d-c81caaf1044f But still I can't able to restore Database correctly. Any help would be much appreciated thanks.

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• R and version control for the solo data analyst

  - by Jeromy Anglim

  Many data analysts that I respect use version control. For example: http://github.com/hadley/ See comments on http://permut.wordpress.com/2010/04/21/revision-control-statistics-bleg/ However, I'm evaluating whether adopting a version control system such as git would be worthwhile. A brief overview: I'm a social scientist who uses R to analyse data for research publications. I don't currently produce R packages. My R code for a project typically includes a few thousand lines of code for data input, cleaning, manipulation, analyses, and output generation. Publications are typically written using LaTeX. With regards to version control there are many benefits which I have read about, yet they seem to be less relevant to the solo data analyst. Backup: I have a backup system already in place. Forking and rewinding: I've never felt the need to do this, but I can see how it could be useful (e.g., you are preparing multiple journal articles based on the same dataset; you are preparing a report that is updated monthly, etc) Collaboration: Most of the time I am analysing data myself, thus, I woudln't get the collaboration benefits of version control. There are also several potential costs involved with adopting version control: Time to evaluate and learn a version control system A possible increase in complexity over my current file management system However, I still have the feeling that I'm missing something. General guides on version control seem to be addressed more towards computer scientists than data analysts. Thus, specifically in relation to data analysts in circumstances similar to those listed above: Is version control worth the effort? What are the main pros and cons of adopting version control? What is a good strategy for getting started with version control for data analysis with R (e.g., examples, workflow ideas, software, links to guides)?

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• Restore DB - Error RESTORE HEADERONLY is terminating abnormally

  - by Jordon Willis

  I have taken backup of SQL Server 2008 DB on server, and download them to local environment. I am trying to restore that database and it is keep on giving me following error. An exception occurred while executing a Transact-SQL statement or batch. (Microsoft.SqlServer.ConnectionInfo) ------------------------------ ADDITIONAL INFORMATION: The media family on device 'C:\go4sharepoint_1384_8481.bak' is incorrectly formed. SQL Server cannot process this media family. RESTORE HEADERONLY is terminating abnormally. (Microsoft SQL Server, Error: 3241) For help, click: http://go.microsoft.com/fwlink?ProdName=Microsoft+SQL+Server&ProdVer=09.00.4053&EvtSrc=MSSQLServer&EvtID=3241&LinkId=20476 I have tried to create a temp DB on server and tried to restore the same backup file and that works. I have also tried no. of times downloading file from server to local pc using different options on Filezila (Auto, Binary) But its not working. After that I tried to execute following command on server. BACKUP DATABASE go4sharepoint_1384_8481 TO DISK=' C:\HostingSpaces\dbname_jun14_2010_new.bak' with FORMAT It is giving me following error: Msg 3201, Level 16, State 1, Line 1 Cannot open backup device 'c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Backup\ C:\HostingSpaces\dbname_jun14_2010_new.bak'. Operating system error 123(The filename, directory name, or volume label syntax is incorrect.). Msg 3013, Level 16, State 1, Line 1 BACKUP DATABASE is terminating abnormally. After researching I found the following 2 useful links: http://support.microsoft.com/kb/290787 http://social.msdn.microsoft.com/Forums/en-US/sqlsetupandupgrade/thread/4d5836f6-be65-47a1-ad5d-c81caaf1044f But I am still not able to restore Database correctly. Any help would be much appreciated. Thanks.

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• Thrift,.NET,Cassandra - Is this is right combination?

  - by Vadi

  I've been evaluating technology stack for developing a social network based application. Below are the stack I think could well suitable for this application type of application: GUI -- ASP.NET MVC, Flash (Flex) Business Services -- Thrift based services One of the advantage of using Thrift is to solve scaling problems that will come in future when the user base increases rapidly. All the business logic can be exposed as a services using REST,JSON etc., This also allows us to go with C++ or Erlang based services when situation demands. Database -- mySQL, CasSandara mySQL can be used for storing the data which needs to be persisted. Cassandara will be used for storing global identifiers to the persisted data. Since Cassandara is also very good at scaling by introducing more nodes this will leverage Thrift based services as well. And also there is native support between Cassandara and Thrift Cache Server -- Memcached Any requests from Business Services will only talk to Memcached if any non-dirty data is required, otherwise there will be some background jobs that will invalidate the cache from database. The question is: Is the Thrift which is open-sourced one is production-ready? Is it the right stack for services layer to choose when the application (GUI) is primarily gets developed in ASP.NET and DB is mysql? Is there any other caveats that anyone here experienced? One of the main objective behind this stack is to easily scale up with more nodes and also this helps us to use Linux boxes, it will reduce our cost significantly Thoughts please ..

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