Nielson's usablity scale
- by Banderdash
Just wondering if anyone out there knows of a standard survey (preferably based off Jacob Nielson's work on usability) that web admin's can administer to test groups for usability?
I could just make up my own but I feel there as got to be some solid research out there on the sort of judgments on tasks I should be asking.
For example
Q:: Ask user to find profile page
Do I ...
A.) Present them with standard likert scale after each question
B.) Present them the likert after all the questions
..
Then what should that likert be, I know Nielson's usability judgments scale is based on Learnability, Efficiency of Use, Memorability, Error Rate, Satisfaction but I can only imagine a likert I would design that would effectively measure satisfaction...how am I suppose to ask a user to rank the Memorability of a site after one use on a 1-5 scale? Surely someone has devised a good way to pose the question?