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  • Going to Oracle OpenWorld?

    - by erikanollwebb
    Anyone planning to be at Oracle OpenWorld?  We're looking for Business Analysts who might be interested in participating in a Gamification Focus Group.  If you are interested in participating, please contact Gozel Aamoth at [email protected]. We'd love to get folks interested in the topic to participate. There are also a number of other opportunities to give our Applications User Experience team some feedback on designs and concepts outside gamification.

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  • Installing Oracle11gr2 on redhat linux

    - by KItis
    I have basic question about installing applications on linux operating system. i am going to express my issue considering oracle db installation as a example. when installing oracle database , i created a user group called dba and and user in this group called ora112. so this users is allowed to install database. so my question is if ora112 uses umaks is set to 077, then no other uses will be able to configure oracle database. why do we need to follow this practice. is it a accepted procedure in application installation on Linux. please share your experience with me. thanks in advance for looking into this issue say i install java application on this way. then no other application which belongs to different user account won't be able use java running on this computer because of this access restriction.

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  • Pillar Axiom OpenWorld Highlights

    - by uwes
    During the Storage General Session at Oracle OpenWorld Conference 2012 in San Francisco, the following Axiom-related announcements were made: Oracle Platinum Services for Axiom 600: Extending Oracle's Platinum Services to Axiom 600 as a standalone product –  the same level of service and support you get with Exadata – 24/7 fault monitoring, dedicated response and escalation management to meet enterprise-grade SLA’s, patch planning and management. Oracle Enterprise Manager Axiom Plug-in: Allowing DBA's to manage, maintain, monitor and provision the Axiom 600 storage system from Oracle EM. Oracle Virtual Machine Axiom Plug-in: Allowing Oracle VM and System Administrators to manage, maintain, monitor and provision the Axiom 600 storage system from Oracle VM using Storage Connect. Oracle Axiom Data Protection Manager 3.1: Leveraging Axiom's Copy Services, System Administrators can automatically create Application Consistent Clones of critical Windows and Oracle DataBase environments for quick recovery. For More Information Go To: Oracle.com Pillar Axiom Page Oracle Technology Network SAN Page

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  • Deal Registration Moves to Oracle Partner Store (OPS)

    - by rituchhibber
    In November 2012, Oracle's partner deal registration process will move to the Oracle Partner Store (OPS). During this time, OPS will become the single source for partners to register deals, obtain deal status, and place orders. Detailed instructions on each of these tasks can be found on the OPS Information Page. OPS will offer several enhancements to the deal registration process, including: Simplified Registration Form Easier Product Selection Expanded Browser Support Shared Registration Visibility Between VAD and VAR Pre-set Customer Selection From Partner Ordering Base

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  • Oracle?1????!?????????????????

    - by Yuichi Hayashi
    ????Oracle????????????????????????????????????????! ????PDF?????WMV?/?MP4? 1. ??????????????:?????????????????????????????! ·???!Oracle Database????!? ?PDF? ?WMV? ?MP4? 2. Oracle Database??????:Oracle Database ????????????????????! ·???????!? Oracle?? ~???~ ?PDF? ?WMV? ?MP4? ·???????!? Oracle?? ~????????~ ?PDF? ?WMV? ?MP4? 3. Oracle Database ??????:????????????????????????????! ·??????????????!??????????-??? ?PDF? ?WMV? ?MP4? 4. Oracle Database ?????:???????????????????????! ·???????!???????·?????? ?PDF? ?WMV? ?MP4? ·???????!????????·???????? ?PDF? ?WMV? ?MP4? 5. ORACLE MASTER???????:?????????????????????! ·ORACLE MASTER Bronze?Bronze DBA11g? ?PDF? ?WMV? ?MP4? ·ORACLE MASTER Bronze?11g SQL???? ?PDF? ?WMV? ?MP4? ??? ¦????????????????????????/????????? ·???????!?????·???????ABC ?PDF? ?WMV? ?MP4? ¦??/OS/Application Server?????????? ·Java???! ?PDF? ?WMV? ?MP4? ·??????Oracle?????????Linux?? ?PDF? ?WMV? ?MP4? ·Solaris 10 ?? ~????Solaris???~ ?PDF? ?WMV? ?MP4? ·Oracle????????WebLogic ?? ?PDF? ?WMV? ?MP4?

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  • ?????????????Fusion Middleware??????????? ?3?

    - by rika.tokumichi
    ??????????OTN????????? ??OTN???????Fusion Middleware???????????????????????????????????????????????? ?OTN????????????????????????????? 2010?2????????????????? ????????????????????????????? ????????????? ???! ????? ??????????????????????????? ?????????????????Middleware???????????????????(;´?`A`` ????????????????????????? ?Weblogic Server???? ???????? ??????????????????????? Java?????????????????????WebLogic Server, JRockit??????????????????????????????????????????????????????????? ???????????????????????????????????!! ??????????8?Weblogic Server???@????????????????????????????????????????????????????? >??8?Weblogic Server???@??? ??????????????????????????! >WebLogic Server??? 2009?????2010???? ???? ??????????????????????????????????? ????????????????????????^^ >[2009?12??]- 2009???? - WebLogic Server???????????! ???????????????????????????????????????????! ???~????????????????????? ???1????????????????????????????????????! >WebLogic -OTN???? ???????????- ???????(??): ?????????????WebLogic Server????????????? ????????????????????~Oracle WebLogic Server 11g~ Oracle WebLogic Server???????Web??????? -??? ???!!????????·???????!?~Oracle Weblogic Server ???~ >Middleware -OTN???? ???????????- ???????(??): Web?????????/????????????? - ??????????????????? - Oracle SOA Suite 11g ???? Oracle Coherence ???? Oracle Tuxedo ???? ??????????????Middleware??????????Twitter????????????????????????? oraclemiddle_jp ??????????! ???? ??????????????? ????????? ??????????OTN-Japan???????Oracle University????????????? WebLogic????? ------------------------------------------ Oracle WebLogic Server 10g System Administrator Certified Expert ?????????????????Web??????????????????WebLogic Server??????????????????????????????????????? Oracle WebLogic Server 10g Developer Certified Expert Servlet/JSP?EJB???J2EE????????Web???????????(IDE)????????????????????????MVC??????????????????????????????????Web?????????????????????????????????? >???????? ------------------------------------------ Oracle Application Server????? ------------------------------------------ ORACLE MASTER Application Server???????????????????????????????Oracle Application Servers??????????????????? ORACLE MASTER Silver Oracle Application Server 10g(OCA) ORACLE MASTER Gold Oracle Application Server 10g(OCP) >???????? ------------------------------------------ ?????? >ORACLE MASTER Oracle Middleware???? ?????????????????????????????????? ??????????????????????? ?????????????????????????????????????????????????????????????????3????????·???·????????????????????! ????????????????????????^^ >[2010?3??]????·???·??????????&????2010????! ???????????????????????????????????????????????? ??????????!????????????????????????????????????? ???OTN-Japan??????????????????????Twitter????????????????????????????! OTN Japan Twitter????????? ?????????????????????Fusion Middleware??????????? ?3??????????? ??????????????????????! Fusion Middleware???????????! ?INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition???????! ??1?OTN???????Fusion Middleware???????????????? ???????????????????????????????????????????????? ???????????????????????!! ?????????? Oracle/OTN????????????????????????????????????????????????? ????????????????????????????????????? INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition??????????????????????? >???????????????????????? ??????????????????????Oracle's Dev2DBA Newsletter?????????????^^ >?Oracle's Dev2DBA Newsletter?????????????????????????????????

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  • ???????!11g R2 RAC ????

    - by M.Morozumi
    ??(2012?4?12?)OPN ?????????(OPN Certified Specialist)??????Oracle Database 11g???????????????? ???:Oracle Certified Expert, Oracle Real Application Clusters 11g and Grid Infrastructure Administrator ???:Oracle Real Application Clusters 11g Release 2 and Grid Infrastructure Administration (1Z0-058) ?????????Oracle Certified Expert, Oracle Real Application Clusters 11g and Grid Infrastructure Administrator ???????????????????? ?Oracle Certified Expert, Oracle Real Application Clusters 11g and Grid Infrastructure Administrator?????????????5? ????Oracle University? Web???????????????????????? ????????????????????! ?????????????????

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  • ???????????

    - by OTN-J Master
    Oracle Database 12c??????”???????”????????????????????????????????????????????Oracle Database 12c????????·?????????????????? (EnterpriseZine/DB Online)???????Oracle Database 12c R1????VI? ???????·??????? (?????) ??????????????????????????????????????????????????????????Wiley??”Dummies????”???????????????????????????????????????????????????????????????????Oracle Multitenant for DUMMIES(eBook??????????????????????????????????)”Dummies”????????????????????????????????????????????????”???????”??”??????”???????????????????????····????·?1? ??Oracle Multitenant????·?2? Oracle Multitenant?????????????·?3? Oracle Multitenant?????·?4? Oracle Multitenant???????·?5? Oracle Multitenant?10??? ????????????????????????A6??????40?????????????????????????????????”Dummies”???????????????????????????????????????????(???)????8???????????????(????????????????????????????!)??????????????????????????????????????:2013?11?8?(?)?? ??:Oracle Multitenant???????????:???:??(??????):??:????????:????: ????????????????????????????????

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  • How to Link VS2010 Database Project and LINQ to SQL

    - by Jason
    As I am working with the new database projects in VS2010, and as I am learning LINQ to SQL, I am curious as to the best way to link the two groups of information so that when I update one, the other updates along with it. From my research here at SO, as well as in Google, it appears the general rule of thumb is: "Build the database, and then create your LINQ to SQL classes." Of course, if I make a change in my database, the LINQ to SQL doesn't update automatically and I have to do it by hand. This is fairly simple right now as my database is small, but I am curious if there is an easier way for this to happen. In addition, the LINQ to SQL tool is pretty nice. The ability to create tables, add associations, and even create inheritance is very simple. As my second question, I am curious as to whether or not VS2010 can work the other way - I design the database in the DBLM file and then link it back to my database project. I appreciate any help with either of these two questions. I'm really interested in making this as easy as possible to reduce errors during development and improve the speed at which changes can be made.

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  • Why use SQL database?

    - by martinthenext
    I'm not quite sure stackoverflow is a place for such a general question, but let's give it a try. Being exposed to the need of storing application data somewhere, I've always used MySQL or sqlite, just because it's always done like that. As it seems like the whole world is using these databases, most of all software products, frameworks, etc. It is rather hard for a beginning developer like me to ask a question - why? Ok, say we have some object-oriented logic in our application, and objects are related to each other somehow. We need to map this logic to the storage logic, so we need relations between database objects too. This leads us to using relational database and I'm ok with that - to put it simple, our database rows sometimes will need to have references to other tables' rows. But why do use SQL language for interaction with such a database? SQL query is a text message. I can understand this is cool for actually understanding what it does, but isn't it silly to use text table and column names for a part of application that no one ever seen after deploynment? If you had to write a data storage from scratch, you would have never used this kind of solution. Personally, I would have used some 'compiled db query' bytecode, that would be assembled once inside a client application and passed to the database. And it surely would name tables and colons by id numbers, not ascii-strings. In the case of changes in table structure those byte queries could be recompiled according to new db schema, stored in XML or something like that. What are the problems of my idea? Is there any reason for me not to write it myself and to use SQL database instead?

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  • Using unixODBC to connect to Oracle server

    - by Paul
    I am trying to configure our web server (RHEL 5.4 x86) to connect to an Oracle database using unixODBC. I have installed unixODBC-2.2.11-7.1.1, which yum tells me is the latest version. I have also installed the Oracle InstantClient 11.2 and the Oracle InstantClient ODBC library. I have symlinked the all the .so files in /usr/lib/oracle/11.2/client/lib to /usr/lib. I have set $LD_LIBRARY_PATH to /usr/lib/, $ORACLE_HOME to /usr/lib/oracle and $TNS_ADMIN to the directory containing my (valid) Tnsnames.ora file. Here are the contents of my /etc/odbcinst.ini file: [Oracle] Description = Oracle ODBC Connection Driver = /usr/lib/libsqora.so.11.1 Setup = FileUsage = and my /etc/odbc.ini file: [Oracle] Application Attributes = T Attributes = W BatchAutocommitMode = IfAllSuccessful CloseCursor = F DisableDPM = F DisableMTS = T Driver = Oracle EXECSchemaOpt = EXECSyntax = T Failover = T FailoverDelay = 10 FailoverRetryCount = 10 FetchBufferSize = 64000 ForceWCHAR = F Lobs = T Longs = T MetadataIdDefault = F QueryTimeout = T ResultSets = T ServerName = //<host>:<port>/<db> SQLGetData extensions = F Translation DLL = Translation Option = 0 UserID = (ServerName has been edited...host, port, and db are actually there, and correct) When I run isql I get $ isql -v Oracle isql: symbol lookup error: /usr/lib/libsqora.so.11.1: undefined symbol: SQLGetPrivateProfileStringW And running dltest gives me $ dltest Oracle SQLConnect [dltest] ERROR dlopen: Oracle: cannot open shared object file: No such file or directory If anyone has any insights I would be grateful, I've been trying to get this to connect for about 5 hours now... I am going home for the night, but will gladly provide more details, if necessary, tomorrow morning, to anyone willing to help...

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  • New Oracle Tutor Class: Create Procedures and Support Documents

    - by [email protected]
    Offered by Oracle University Course Code D66797GC10 July 14-16, 2010 in Chicago, IL This three day Instructor Led class is only US$ 2,250 Oracle® Tutor provides organizations with a powerful pair of applications to develop, deploy, and maintain employee business process documentation. Tutor includes a repository of prewritten process, procedure, and support documents that can be readily modified to reflect your company's unique business processes. The result is a set of job-role specific desk manuals that are easy to update and deploy online. Use Tutor to create content to: Implement new business applications Document for any regulatory compliance initiative Turn every desk into a self service reference center Increase employee productivity The primary challenge for companies faced with documenting policies, processes, and procedures is to realize that they can do this documentation in-house, with existing resources, using Oracle Tutor. Process documentation is a critical success component when implementing or upgrading to a new business application and for supporting corporate governance or other regulatory compliance initiatives. There are over 1000 Oracle Tutor customers worldwide that have used Tutor to create, distribute, and maintain their business procedures. This is easily accomplished because of Tutor's: Ease of use by those who have to write procedures (Microsoft Word based authoring) Ease of company-wide implementation (complex document management activities are centralized) Ease of use by workers who have to follow the procedures (play script format) Ease of access by remote workers (web-enabled) This course is an introduction to the Oracle Tutor suite of products. It focuses on the process documentation feature set of the Tutor applications. Participants will learn about writing procedures and maintaining these particular process document types, all using the Tutor method. Audience Business Analysts End Users Functional Implementer Project Manager Sales Consultants Security Compliance Auditors User Adoption Consultants Prerequisites No Prerequisite Courses strong working knowledge of MS Windows strong working knowledge of MS Word (2007) Objectives • Provide your organization with the next steps to implement the Tutor procedure writing method and system in your organization • Use the Tutor Author application to write employee focused process documents (procedures, instructions, references, process maps) • Use the Tutor Publisher application to create impact analysis reports, Employee Desk Manuals, and Owner Manuals Web site on OU Link to a PDF of the class summary Oracle University Training Centre - Chicago Emily Chorba Product Manager for Oracle Tutor

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  • Free Developer Day - Hands-on Oracle 11g Applications Development

    - by [email protected]
    Spend a day with us learning the key tools, frameworks, techniques, and best practices for building database-backed applications. Gain hands-on experience developing database-backed applications with innovative and performance-enhancing methods. Meet, learn from, and network with Oracle database application development experts and your peers. Get a chance to win a Flip video camera and Oracle prizes, and enjoy post-event benefits such as advanced lab content downloads.Bring your own laptop (Windows, Linux, or Mac with minimum 2Gb RAM) and take away scripts, labs, and applications*.Space is limited. "Register Now"  for this FREE event. Don't miss your exclusive opportunity to meet with Oracle application development & database experts, win Oracle Trainings, and discuss today's most vital application development topics.          Win two Oracle Trainings valued in $2500 each. Offered by SDT Learning Corp·         Oracle Application Express: Developing Web Applications (duración de 4 días)·         Oracle Fusion Middleware 11g: Java Programming Ed 1.1 (duración de 5 días)You can also be registered Calling to Jamielle Gandía at 787-999-3187Requirements by TrackFor .Net Track1) A windows machine with 2 GB memory2) Attendees must in advance of the show, download and install VMWare player:       http://www.vmware.com/products/player/3) Attendees should test their machine to make sure they can run an executable on an external USB hard drive (some corporate machines are locked down so they cannot do this)For Java TrackYou will save time if you install these applications in advance:1) A windows machine with 2 GB memory2) VirtualBox must be installed in each laptopWhat is virtual box? Where can I download it?For APEX Track1) A windows machine with 2 GB memoryOracle Corporate agenda @  HereNote:  (Limited to 50 people per Track)

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  • Free Developer Day - Hands-on Oracle 11g Applications Development

    - by [email protected]
    Spend a day with us learning the key tools, frameworks, techniques, and best practices for building database-backed applications. Gain hands-on experience developing database-backed applications with innovative and performance-enhancing methods. Meet, learn from, and network with Oracle database application development experts and your peers. Get a chance to win a Flip video camera and Oracle prizes, and enjoy post-event benefits such as advanced lab content downloads.Bring your own laptop (Windows, Linux, or Mac with minimum 2Gb RAM) and take away scripts, labs, and applications*.Space is limited. "Register Now"  for this FREE event. Don't miss your exclusive opportunity to meet with Oracle application development & database experts, win Oracle Trainings, and discuss today's most vital application development topics.          Win two Oracle Trainings valued in $2500 each. Offered by SDT Learning Corp·         Oracle Application Express: Developing Web Applications (duración de 4 días)·         Oracle Fusion Middleware 11g: Java Programming Ed 1.1 (duración de 5 días)You can also be registered Calling to Jamielle Gandía at 787-999-3187Requirements by TrackFor .Net Track1) A windows machine with 2 GB memory2) Attendees must in advance of the show, download and install VMWare player:       http://www.vmware.com/products/player/3) Attendees should test their machine to make sure they can run an executable on an external USB hard drive (some corporate machines are locked down so they cannot do this)For Java TrackYou will save time if you install these applications in advance:1) A windows machine with 2 GB memory2) VirtualBox must be installed in each laptopWhat is virtual box? Where can I download it?For APEX Track1) A windows machine with 2 GB memoryOracle Corporate agenda @  HereNote:  (Limited to 50 people per Track)

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  • Oracle SOA Suite on Virtual Box

    - by sravan.sarraju(at)oracle.com
    Recently I have started my journey Oracle SOA Suite and the first big hurdle everyone warned me off is setting up Oracle SOA Suite environment in our personal machine for learning. My laziness pushed me to search for much easier way than regular all download, configuration stuff and bang..! I found in the solution oracle site itself. Oracle SOA Suite on Virtual Box. For those who are not aware of Virtual Box, it’s a virtualization software which enables u to install multiple operating systems on a virtual hard drive which in turn managed by Virtual Box. In short pack ur Operating System, Software, Files everything into a VM and carry it wherever u go. Coming to Oracle SOA Suite, Oracle is offering a prebuilt VM for download which u can mount on ur Virtual box and that all you need. Here is the link for Virtual Box image of Oracle SOA Suite. Virtual Box can be downloaded here It’s a huge download. I’m yet to try it myself. Will get back to my writer again once I’m done.

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  • Synchronize a client database with the central database

    - by Pavan Kumar
    I need to update existing data or insert new data from client database say DB1 into central database say DB2 both holding same schema and both databases reside in same machine. The updates are not biderectional. I just want changes to be reflected from client(DB1) to server(DB2). How do i achieve this using C# .NET ? Can anyone provide an example ?

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  • Database tables - how many database?

    - by Thomas
    How many databases are needed for a social website? I have my tech team working on developing a social site but all their tables are in 1 database. I wanted to create separate table sets for user data, temporary tables, etc and thinking maybe have one separate database only for critical data, etc but I am not a tech person and now sure how this works? The site is going to be a local reviews website.

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  • Our Oracle Recruitment Team is Growing - Multiple Job Opportunities in Bangalore, India

    - by david.talamelli
    DON"T GET STUCK IN THE MATRIXSEE YOUR FUTUREVISIT THE ORACLE The position(s): CORPORATE RECRUITING RESEARCH ANALYST(S) ABOUT ORACLE Oracle's business is information--how to manage it, use it, share it, protect it. For three decades, Oracle, the world's largest enterprise software company, has provided the software and services that allow organizations to get the most up-to-date and accurate information from their business systems. Only Oracle powers the information-driven enterprise by offering a complete, integrated solution for every segment of the process industry. When you run Oracle applications on Oracle technology, you speed implementation, optimize performance, and maximize ROI. Great hiring doesn't happen by accident; it's the culmination of a series of thoughtfully planned and well executed events. At the core of any hiring process is a sourcing strategy. This is where you come in... Do you want to be a part of a world-class recruiting organization that's on the cutting edge of technology? Would you like to experience a rewarding work environment that allows you to further develop your skills, while giving you the opportunity to develop new skills? If you answered yes, you've taken your first step towards a future with Oracle. We are building a Research Team to support our North America Recruitment Team, and we need creative, smart, and ambitious individuals to help us drive our research department forward. Oracle has a track record for employing and developing the very best in the industry. We invest generously in employee development, training and resources. Be a part of the most progressive internal recruiting team in the industry. For more information about Oracle, please visit our Web site at http://www.oracle.com Escape the hum drum job world matrix, visit the Oracle and be a part of a winning team, apply today. POSITION: Corporate Recruiting Research Analyst LOCATION: Bangalore, India RESPONSIBILITIES: •Develop candidate pipeline using Web 2.0 sourcing strategies and advanced Boolean Search techniques to support U.S. Recruiting Team for various job functions and levels. •Engage with assigned recruiters to understand the supported business as well as the recruiting requirements; partner with recruiters to meet expectations and deliver a qualified pipeline of candidates. •Source candidates to include both active and passive job seekers to provide a strong pipeline of qualified candidates for each recruiter; exercise creativity to find candidates using Oracle's advanced sourcing tools/techniques. •Fully evaluate candidate's background against the requirements provided by recruiter, and process leads using ATS (Applicant Tracking System). •Manage your efforts efficiently; maintain the highest levels of client satisfaction as well as strong operations and reporting of research activities. PREFERRED QUALIFICATIONS: •Fluent in English, with excellent written and oral communication skills. •Undergraduate degree required, MBA or Masters preferred. •Proficiency with Boolean Search techniques desired. •Ability to learn new software applications quickly. •Must be able to accommodate some U.S. evening hours. •Strong organization and attention to detail skills. •Prior HR or corporate in-house recruiting experiences a plus. •The fire in the belly to learn new ideas and succeed. •Ability to work in team and individual environments. This is an excellent opportunity to join Oracle in our Bangalore Offices. Interested applicants can send their resume to [email protected] or contact David on +61 3 8616 3364

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  • Spotlight on Oracle Social Relationship Management. Social Enable Your Enterprise with Oracle SRM.

    - by Pat Ma
    Facebook is now the most popular site on the Internet. People are tweeting more than they send email. Because there are so many people on social media, companies and brands want to be there too. They want to be able to listen to social chatter, engage with customers on social, create great-looking Facebook pages, and roll out social-collaborative work environments within their organization. This is where Oracle Social Relationship Management (SRM) comes in. Oracle SRM is a product that allows companies to manage their presence with prospects and customers on social channels. Let's talk about two popular use cases with Oracle SRM. Easy Publishing - Companies now have an average of 178 social media accounts - with every product or geography or employee group creating their own social media channel. For example, if you work at an international hotel chain with every single hotel creating their own Facebook page for their location, that chain can have well over 1,000 social media accounts. Managing these channels is a mess - with logging in and out of every account, making sure that all accounts are on brand, and preventing rogue posts from destroying the brand. This is where Oracle SRM comes in. With Oracle Social Relationship Management, you can log into one window and post messages to all 1,000+ social channels at once. You can set up approval flows and have each account generate their own content but that content must be approved before publishing. The benefits of this are easy social media publishing, brand consistency across all channels, and protection of your brand from inappropriate posts. Monitoring and Listening - People are writing and talking about your company right now on social media. 75% of social media users have written a negative post about a brand after a poor customer service experience. Think about all the negative posts you see in your Facebook news feed about delayed flights or being on hold for 45 minutes. There is so much social chatter going on around your brand that it's almost impossible to keep up or comprehend what's going on. That's where Oracle SRM comes in. With Social Relationship Management, a company can monitor and listen to what people are saying about them on social channels. They can drill down into individual posts or get a high level view of trends and mentions. The benefits of this are comprehending what's being said about your brand and its competitors, understanding customers and their intent, and responding to negative posts before they become a PR crisis. Oracle SRM is part of Oracle Cloud. The benefits of cloud deployment for customers are faster deployments, less maintenance, and lower cost of ownership versus on-premise deployments. Oracle SRM also fits into Oracle's vision to social enable your enterprise. With Oracle SRM, social media is not just a marketing channel. Social media is also mechanism for sales, customer support, recruiting, and employee collaboration. For more information about how Oracle SRM can social enable your enterprise, please visit oracle.com/social. For more information about Oracle Cloud, please visit cloud.oracle.com.

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  • Upgrading to Oracle Enterprise Manager 12c Release 2: Top Tips One Must Know

    - by AnkurGupta
    Recently Oracle announced incremental release of Enterprise Manager 12c called Enterprise Manager 12c Release 2 (EM12c R2) which includes several new exciting features (Press announcement). Right before the official release, we upgraded an internal production site from EM 12c R1 to EM 12c R2 and had an extremely pleasant experience. Let me share few key takeaways as well as few tips from this upgrade exercise. I - Why Should You Upgrade To Enterprise Manager 12c Release 2 While an upgrade is usually recommended primarily to take benefit of the latest features (which is valid for this upgrade as well), I found several other compelling reasons purely from deployment perspective. Standardize your EM deployment:  Enterprise Manager comprises of several different components (OMS, agents, plug-ins, etc) and it might be possible that these are at varied patch levels in your environment. For instance, in case of an environment containing Bundle Patch 1 (customer announcement), there is a good chance that you may not have all the components up-to-date. There are two possible reasons. Bundle Patch 1 involved patching different components (OMS, agents, plug-ins) with multiple one-off patches which may not have been applied to all components yet. Bundle Patch 1 for different platforms were not released together. Which means you may not have got the chance to patch all the components on different platforms. Note: BP1 patches are not mandatory to upgrade to EM12c R2 release EM 12c R2 provides an excellent opportunity to standardize your Cloud Control environment (OMS, repository and agents) and plug-ins to latest versions in single shot. All platform releases are made available simultaneously: For the very first time in the history of EM release, all the platforms were released on day one itself, which means you do not need to wait for platform specific binaries for EM OMS or Agent to perform install or upgrades in a heterogeneous environment. Highly refined and automated process – Upgrade process is by far the smoothest and the cleanest as compared to previous releases of Enterprise manager. Following are the ones that stand out. Automatic Plug-in management – Plug-in upgrade along with new plug-in deployment is supported in upgrade installer wizard which means bulk of the updates to OMS and repository can be done in the same workflow. Saves time and minimizes user inputs. Plug-in Upgrade or Migrate Auto Update: While doing the OMS and repository upgrade, you can use Auto Update screen in Oracle Universal Installer to check for any updates/patches. That will help you to avoid the know issues and will make sure that your upgrade is successful. Allows mass upgrade of EM Agents – A new dedicated menu has been added in the EM console for agent upgrade. Agent upgrade workflow is extremely simple that requires agent name as the only input. ADM / JVMD Manager/Agent upgrade – complete process is supported via UI screens. EM12c R2 Upgrade Guide is much simpler to follow as compared to those for earlier releases. This is attributed to the simpler upgrade process. Robust and Performing Platform: EM12c R2 release not only includes several new features, but also provides a more stable platform which incorporates several fixes and enhancements in the Enterprise Manager framework. II - Few Tips To Remember In my last post (blog link) I shared few tips and tricks from my experience applying the Bundle Patch. Recently I upgraded the same site to EM 12c R2 and found few points that you must take note of, while planning this upgrade. The tips below are also applicable to EM 12c R1 environments that do not have Bundle Patch 1 patches applied. Verify the monitored application certification – Specific targets like E-Business Suite have not yet been certified as managed target in EM 12c R2. Therefore make sure to recheck the Enterprise Manager certification Matrix on My Oracle Support before planning the upgrade. Plan downtime – Because EM 12c R2 is an incremental release of EM 12c, for EM 12c R1 to EM 12c R2 upgrade supports only 1-system upgrade approach, which mean there will be downtime. OMS name change after upgrade – In case of multi OMS environments, additional OMS is renamed after upgrade, which has few implications when you upgrade JVMD and ADP agents on OMS. This is well documented in upgrade guide but make sure you read through all the notes. Upgrading BI Publisher– EM12c R2 is certified with BI Publisher 11.1.1.6.0 only. Therefore in case you are using EM 12c R1 which is integrated with BI Publisher 11.1.1.5.0, you must upgrade the BI Publisher to 11.1.1.6.0. Follow the steps from Advanced Installation and Configuration Guide here. Perform Post upgrade Tasks – Make sure to perform post upgrade steps mentioned in documentation here. These include critical changes that must be done right after upgrade to get the right configuration. For instance Database plug-in should be upgraded to Revision 3 (12.1.0.2.0 [u120804]). Delete old OMS Home – EM12c R1 to EM12c R2 is an out of place upgrade, which means it creates a new oracle home for OMS, plug-ins, etc. Therefore please ensure that You have sufficient extra space for new OMS before starting the upgrade process. You clean up the old OMS home after the upgrade process. Steps are available here. DO NOT remove the agent home on OMS host, because agent is upgraded in-place. If you have standby OMS setup then do look into the steps to upgrade the standby OMS from the upgrade guide before going ahead. Read the right documentation – Make sure to follow the Upgrade guide which provides the most comprehensive information on EM12c R2 upgrade process. Additionally you can refer other resources to get familiar with upgrade concepts. Recorded webcast - Oracle Enterprise Manager Cloud Control 12c Release 2 Installation and Upgrade Overview Presentation - Understanding Enterprise Manager 12.1.0.2 Upgrade We are very excited about this latest release and will look forward to hear back any feedback from your upgrade experience!

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  • NEW 2-Day Instructor Led Course on Oracle Data Mining Now Available!

    - by chberger
    A NEW 2-Day Instructor Led Course on Oracle Data Mining has been developed for customers and anyone wanting to learn more about data mining, predictive analytics and knowledge discovery inside the Oracle Database.  Course Objectives: Explain basic data mining concepts and describe the benefits of predictive analysis Understand primary data mining tasks, and describe the key steps of a data mining process Use the Oracle Data Miner to build,evaluate, and apply multiple data mining models Use Oracle Data Mining's predictions and insights to address many kinds of business problems, including: Predict individual behavior, Predict values, Find co-occurring events Learn how to deploy data mining results for real-time access by end-users Five reasons why you should attend this 2 day Oracle Data Mining Oracle University course. With Oracle Data Mining, a component of the Oracle Advanced Analytics Option, you will learn to gain insight and foresight to: Go beyond simple BI and dashboards about the past. This course will teach you about "data mining" and "predictive analytics", analytical techniques that can provide huge competitive advantage Take advantage of your data and investment in Oracle technology Leverage all the data in your data warehouse, customer data, service data, sales data, customer comments and other unstructured data, point of sale (POS) data, to build and deploy predictive models throughout the enterprise. Learn how to explore and understand your data and find patterns and relationships that were previously hidden Focus on solving strategic challenges to the business, for example, targeting "best customers" with the right offer, identifying product bundles, detecting anomalies and potential fraud, finding natural customer segments and gaining customer insight.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Security Newsletter November Edition is Out

    - by Tanu Sood
    The November edition of the Security Inside Out Newsletter is now out. This month’s newsletter captures the highlights from Oracle OpenWorld. The conference registration broken all the past records and so did all Security related events and activities at OpenWorld. From Security keynotes, conference sessions, hands-on-labs, product demonstrations to the very successful Executive Edge @ Openworld: Chief Security Officer Summit. The main feature discuses the key topics and trends compiled from across all the Security related sessions. The newsletter also features an interview with Amit Jasuja, Senior Vice President, Security and Identity Management at Oracle. Amit discusses the key trends in the industry and how these have helped shape innovation in the latest release of Oracle Identity Management solution set. If you are looking at cloud, social and mobile and are concerned about security, you don’t want to miss this feature. As always, the newsletter captures both recent and upcoming Security and Identity Management events, conferences, training, news and more. So, if you haven’t done so, we recommend you subscribe to the Security Inside Out Newsletter today. We’d love to hear from you. Let us know some topics you’d like to see covered in the upcoming editions. Or just let us know how we are doing. We look forward to hearing from you.

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