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• SQL Monitor’s data repository

  - by Chris Lambrou

  As one of the developers of SQL Monitor, I often get requests passed on by our support people from customers who are looking to dip into SQL Monitor’s own data repository, in order to pull out bits of information that they’re interested in. Since there’s clearly interest out there in playing around directly with the data repository, I thought I’d write some blog posts to start to describe how it all works. The hardest part for me is knowing where to begin, since the schema of the data repository is pretty big. Hmmm… I guess it’s tricky for anyone to write anything but the most trivial of queries against the data repository without understanding the hierarchy of monitored objects, so perhaps my first post should start there. I always imagine that whenever a customer fires up SSMS and starts to explore their SQL Monitor data repository database, they become immediately bewildered by the schema – that was certainly my experience when I did so for the first time. The following query shows the number of different object types in the data repository schema: SELECT type_desc, COUNT(*) AS [count] FROM sys.objects GROUP BY type_desc ORDER BY type_desc;  type_desccount 1DEFAULT_CONSTRAINT63 2FOREIGN_KEY_CONSTRAINT181 3INTERNAL_TABLE3 4PRIMARY_KEY_CONSTRAINT190 5SERVICE_QUEUE3 6SQL_INLINE_TABLE_VALUED_FUNCTION381 7SQL_SCALAR_FUNCTION2 8SQL_STORED_PROCEDURE100 9SYSTEM_TABLE41 10UNIQUE_CONSTRAINT54 11USER_TABLE193 12VIEW124 With 193 tables, 124 views, 100 stored procedures and 381 table valued functions, that’s quite a hefty schema, and when you browse through it using SSMS, it can be a bit daunting at first. So, where to begin? Well, let’s narrow things down a bit and only look at the tables belonging to the data schema. That’s where all of the collected monitoring data is stored by SQL Monitor. The following query gives us the names of those tables: SELECT sch.name + '.' + obj.name AS [name] FROM sys.objects obj JOIN sys.schemas sch ON sch.schema_id = obj.schema_id WHERE obj.type_desc = 'USER_TABLE' AND sch.name = 'data' ORDER BY sch.name, obj.name; This query still returns 110 tables. I won’t show them all here, but let’s have a look at the first few of them:  name 1data.Cluster_Keys 2data.Cluster_Machine_ClockSkew_UnstableSamples 3data.Cluster_Machine_Cluster_StableSamples 4data.Cluster_Machine_Keys 5data.Cluster_Machine_LogicalDisk_Capacity_StableSamples 6data.Cluster_Machine_LogicalDisk_Keys 7data.Cluster_Machine_LogicalDisk_Sightings 8data.Cluster_Machine_LogicalDisk_UnstableSamples 9data.Cluster_Machine_LogicalDisk_Volume_StableSamples 10data.Cluster_Machine_Memory_Capacity_StableSamples 11data.Cluster_Machine_Memory_UnstableSamples 12data.Cluster_Machine_Network_Capacity_StableSamples 13data.Cluster_Machine_Network_Keys 14data.Cluster_Machine_Network_Sightings 15data.Cluster_Machine_Network_UnstableSamples 16data.Cluster_Machine_OperatingSystem_StableSamples 17data.Cluster_Machine_Ping_UnstableSamples 18data.Cluster_Machine_Process_Instances 19data.Cluster_Machine_Process_Keys 20data.Cluster_Machine_Process_Owner_Instances 21data.Cluster_Machine_Process_Sightings 22data.Cluster_Machine_Process_UnstableSamples 23… There are two things I want to draw your attention to: The table names describe a hierarchy of the different types of object that are monitored by SQL Monitor (e.g. clusters, machines and disks). For each object type in the hierarchy, there are multiple tables, ending in the suffixes _Keys, _Sightings, _StableSamples and _UnstableSamples. Not every object type has a table for every suffix, but the _Keys suffix is especially important and a _Keys table does indeed exist for every object type. In fact, if we limit the query to return only those tables ending in _Keys, we reveal the full object hierarchy: SELECT sch.name + '.' + obj.name AS [name] FROM sys.objects obj JOIN sys.schemas sch ON sch.schema_id = obj.schema_id WHERE obj.type_desc = 'USER_TABLE' AND sch.name = 'data' AND obj.name LIKE '%_Keys' ORDER BY sch.name, obj.name;  name 1data.Cluster_Keys 2data.Cluster_Machine_Keys 3data.Cluster_Machine_LogicalDisk_Keys 4data.Cluster_Machine_Network_Keys 5data.Cluster_Machine_Process_Keys 6data.Cluster_Machine_Services_Keys 7data.Cluster_ResourceGroup_Keys 8data.Cluster_ResourceGroup_Resource_Keys 9data.Cluster_SqlServer_Agent_Job_History_Keys 10data.Cluster_SqlServer_Agent_Job_Keys 11data.Cluster_SqlServer_Database_BackupType_Backup_Keys 12data.Cluster_SqlServer_Database_BackupType_Keys 13data.Cluster_SqlServer_Database_CustomMetric_Keys 14data.Cluster_SqlServer_Database_File_Keys 15data.Cluster_SqlServer_Database_Keys 16data.Cluster_SqlServer_Database_Table_Index_Keys 17data.Cluster_SqlServer_Database_Table_Keys 18data.Cluster_SqlServer_Error_Keys 19data.Cluster_SqlServer_Keys 20data.Cluster_SqlServer_Services_Keys 21data.Cluster_SqlServer_SqlProcess_Keys 22data.Cluster_SqlServer_TopQueries_Keys 23data.Cluster_SqlServer_Trace_Keys 24data.Group_Keys The full object type hierarchy looks like this: Cluster Machine LogicalDisk Network Process Services ResourceGroup Resource SqlServer Agent Job History Database BackupType Backup CustomMetric File Table Index Error Services SqlProcess TopQueries Trace Group Okay, but what about the individual objects themselves represented at each level in this hierarchy? Well that’s what the _Keys tables are for. This is probably best illustrated by way of a simple example – how can I query my own data repository to find the databases on my own PC for which monitoring data has been collected? Like this: SELECT clstr._Name AS cluster_name, srvr._Name AS instance_name, db._Name AS database_name FROM data.Cluster_SqlServer_Database_Keys db JOIN data.Cluster_SqlServer_Keys srvr ON db.ParentId = srvr.Id -- Note here how the parent of a Database is a Server JOIN data.Cluster_Keys clstr ON srvr.ParentId = clstr.Id -- Note here how the parent of a Server is a Cluster WHERE clstr._Name = 'dev-chrisl2' -- This is the hostname of my own PC ORDER BY clstr._Name, srvr._Name, db._Name;  cluster_nameinstance_namedatabase_name 1dev-chrisl2SqlMonitorData 2dev-chrisl2master 3dev-chrisl2model 4dev-chrisl2msdb 5dev-chrisl2mssqlsystemresource 6dev-chrisl2tempdb 7dev-chrisl2sql2005SqlMonitorData 8dev-chrisl2sql2005TestDatabase 9dev-chrisl2sql2005master 10dev-chrisl2sql2005model 11dev-chrisl2sql2005msdb 12dev-chrisl2sql2005mssqlsystemresource 13dev-chrisl2sql2005tempdb 14dev-chrisl2sql2008SqlMonitorData 15dev-chrisl2sql2008master 16dev-chrisl2sql2008model 17dev-chrisl2sql2008msdb 18dev-chrisl2sql2008mssqlsystemresource 19dev-chrisl2sql2008tempdb These results show that I have three SQL Server instances on my machine (a default instance, one named sql2005 and one named sql2008), and each instance has the usual set of system databases, along with a database named SqlMonitorData. Basically, this is where I test SQL Monitor on different versions of SQL Server, when I’m developing. There are a few important things we can learn from this query: Each _Keys table has a column named Id. This is the primary key. Each _Keys table has a column named ParentId. A foreign key relationship is defined between each _Keys table and its parent _Keys table in the hierarchy. There are two exceptions to this, Cluster_Keys and Group_Keys, because clusters and groups live at the root level of the object hierarchy. Each _Keys table has a column named _Name. This is used to uniquely identify objects in the table within the scope of the same shared parent object. Actually, that last item isn’t always true. In some cases, the _Name column is actually called something else. For example, the data.Cluster_Machine_Services_Keys table has a column named _ServiceName instead of _Name (sorry for the inconsistency). In other cases, a name isn’t sufficient to uniquely identify an object. For example, right now my PC has multiple processes running, all sharing the same name, Chrome (one for each tab open in my web-browser). In such cases, multiple columns are used to uniquely identify an object within the scope of the same shared parent object. Well, that’s it for now. I’ve given you enough information for you to explore the _Keys tables to see how objects are stored in your own data repositories. In a future post, I’ll try to explain how monitoring data is stored for each object, using the _StableSamples and _UnstableSamples tables. If you have any questions about this post, or suggestions for future posts, just submit them in the comments section below.

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• LLBLGen Pro feature highlights: grouping model elements

  - by FransBouma

  (This post is part of a series of posts about features of the LLBLGen Pro system) When working with an entity model which has more than a few entities, it's often convenient to be able to group entities together if they belong to a semantic sub-model. For example, if your entity model has several entities which are about 'security', it would be practical to group them together under the 'security' moniker. This way, you could easily find them back, yet they can be left inside the complete entity model altogether so their relationships with entities outside the group are kept. In other situations your domain consists of semi-separate entity models which all target tables/views which are located in the same database. It then might be convenient to have a single project to manage the complete target database, yet have the entity models separate of each other and have them result in separate code bases. LLBLGen Pro can do both for you. This blog post will illustrate both situations. The feature is called group usage and is controllable through the project settings. This setting is supported on all supported O/R mapper frameworks. Situation one: grouping entities in a single model. This situation is common for entity models which are dense, so many relationships exist between all sub-models: you can't split them up easily into separate models (nor do you likely want to), however it's convenient to have them grouped together into groups inside the entity model at the project level. A typical example for this is the AdventureWorks example database for SQL Server. This database, which is a single catalog, has for each sub-group a schema, however most of these schemas are tightly connected with each other: adding all schemas together will give a model with entities which indirectly are related to all other entities. LLBLGen Pro's default setting for group usage is AsVisualGroupingMechanism which is what this situation is all about: we group the elements for visual purposes, it has no real meaning for the model nor the code generated. Let's reverse engineer AdventureWorks to an entity model. By default, LLBLGen Pro uses the target schema an element is in which is being reverse engineered, as the group it will be in. This is convenient if you already have categorized tables/views in schemas, like which is the case in AdventureWorks. Of course this can be switched off, or corrected on the fly. When reverse engineering, we'll walk through a wizard which will guide us with the selection of the elements which relational model data should be retrieved, which we can later on use to reverse engineer to an entity model. The first step after specifying which database server connect to is to select these elements. below we can see the AdventureWorks catalog as well as the different schemas it contains. We'll include all of them. After the wizard completes, we have all relational model data nicely in our catalog data, with schemas. So let's reverse engineer entities from the tables in these schemas. We select in the catalog explorer the schemas 'HumanResources', 'Person', 'Production', 'Purchasing' and 'Sales', then right-click one of them and from the context menu, we select Reverse engineer Tables to Entity Definitions.... This will bring up the dialog below. We check all checkboxes in one go by checking the checkbox at the top to mark them all to be added to the project. As you can see LLBLGen Pro has already filled in the group name based on the schema name, as this is the default and we didn't change the setting. If you want, you can select multiple rows at once and set the group name to something else using the controls on the dialog. We're fine with the group names chosen so we'll simply click Add to Project. This gives the following result:   (I collapsed the other groups to keep the picture small ;)). As you can see, the entities are now grouped. Just to see how dense this model is, I've expanded the relationships of Employee: As you can see, it has relationships with entities from three other groups than HumanResources. It's not doable to cut up this project into sub-models without duplicating the Employee entity in all those groups, so this model is better suited to be used as a single model resulting in a single code base, however it benefits greatly from having its entities grouped into separate groups at the project level, to make work done on the model easier. Now let's look at another situation, namely where we work with a single database while we want to have multiple models and for each model a separate code base. Situation two: grouping entities in separate models within the same project. To get rid of the entities to see the second situation in action, simply undo the reverse engineering action in the project. We still have the AdventureWorks relational model data in the catalog. To switch LLBLGen Pro to see each group in the project as a separate project, open the Project Settings, navigate to General and set Group usage to AsSeparateProjects. In the catalog explorer, select Person and Production, right-click them and select again Reverse engineer Tables to Entities.... Again check the checkbox at the top to mark all entities to be added and click Add to Project. We get two groups, as expected, however this time the groups are seen as separate projects. This means that the validation logic inside LLBLGen Pro will see it as an error if there's e.g. a relationship or an inheritance edge linking two groups together, as that would lead to a cyclic reference in the code bases. To see this variant of the grouping feature, seeing the groups as separate projects, in action, we'll generate code from the project with the two groups we just created: select from the main menu: Project -> Generate Source-code... (or press F7 ;)). In the dialog popping up, select the target .NET framework you want to use, the template preset, fill in a destination folder and click Start Generator (normal). This will start the code generator process. As expected the code generator has simply generated two code bases, one for Person and one for Production: The group name is used inside the namespace for the different elements. This allows you to add both code bases to a single solution and use them together in a different project without problems. Below is a snippet from the code file of a generated entity class. //... using System.Xml.Serialization; using AdventureWorks.Person; using AdventureWorks.Person.HelperClasses; using AdventureWorks.Person.FactoryClasses; using AdventureWorks.Person.RelationClasses; using SD.LLBLGen.Pro.ORMSupportClasses; namespace AdventureWorks.Person.EntityClasses { //... /// <summary>Entity class which represents the entity 'Address'.<br/><br/></summary> [Serializable] public partial class AddressEntity : CommonEntityBase //... The advantage of this is that you can have two code bases and work with them separately, yet have a single target database and maintain everything in a single location. If you decide to move to a single code base, you can do so with a change of one setting. It's also useful if you want to keep the groups as separate models (and code bases) yet want to add relationships to elements from another group using a copy of the entity: you can simply reverse engineer the target table to a new entity into a different group, effectively making a copy of the entity. As there's a single target database, changes made to that database are reflected in both models which makes maintenance easier than when you'd have a separate project for each group, with its own relational model data. Conclusion LLBLGen Pro offers a flexible way to work with entities in sub-models and control how the sub-models end up in the generated code.

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• How to deal with a poor team leader and a tester manager from hell? [closed]

  - by Google

  Let me begin by explaining my situation and give a little context to the situation. My company has around 15 developers but we're split up on two different areas. We have a fresh product team and the old product team. The old product team does mostly bug fixes/maintenance and a feature here and there. The fresh product had never been released and was new from the ground up. I am on the fresh product team. The team consists of three developers (myself, another developer and a senior developer). The senior is also our team leader. Our roles are as follows: Myself: building the administration client as well as build/release stuff Other dev: building the primary client Team lead: building the server In addition to the dev team, we interact with the test manager often. By "we" I mean me since I do the build stuff and give him the builds to test. Trial 1: The other developer on my team and I have both tried to talk to our manager about our team leader. About two weeks before release we went in his office and had a closed door meeting before our team lead got to work. We expressed our concerns about the product, its release date and our team leader. We expressed our team leader had a "rosey" image of the product's state. Our manager seemed to listen to what we said and thanked us for taking the initiative to speak with him about it. He got us an extra two weeks before release. The situation with the leader didn't change. In fact, it got a little worse. While we were using the two weeks to fix issues he was slacking off quite a bit. Just to name a few things, he installed Windows 8 on his dev machine during this time (claimed him machine was broke), he wrote a plugin for our office messenger that turned turned messages into speech, and one time when I went in his office he was making a 3D model in Blender (for "fun"). He felt the product was "pretty good" and ready for release. During this time I dealt with the test manager on a daily basis. Every bug or issue that popped up he would pretty much attack me personally (regardless of which component the bug was in). The test manager would often push his "views" of what needed to be done with the product. He virtually ordered me to change text on our installer and to add features to the installer and administration client. I tried to express how his suggestions were "valid ideas" but it was too close to release to do those kinds of things and to make matters worse, our technical writer had already finished documentation and such a change would not only affect the dev team but would affect the technical writer and marketing as well. I expressed I wasn't going to make those changes without marketing's consent as well as the technical writer and my manager's. He pretty much said I don't care about the product and said I don't do my job. I would like to take a moment to say I take my job seriously and I do my best. I am the kind of person that goes to work 30-40 mins early and usually leaves 30 minutes later than everyone else. Saying I don't care or do my job is just insulting. His "attacks" on me grew from day to day. Every bug that popped up he would usually comment on in some manner that jabbed me and the other developer. "Oh that bug! Yeah that should have been fixed by now, figures! If someone would do their job!" and other similar kinds of comments. Keep in mind 8 out of 10 bugs were in the server and had nothing to do with me and the other developer. That didn't seem to matter.. On one occasion they got pretty bad and we almost got into a yelling match so I decided to stop talking to him all together. I carried all communication through office email (with my manager cc'd). He never attacked me via email. He still attempted to get aggressive with me in person but I completely ignore him and my only response to any question is, "Ask my team leader." or "Ask a product manager." The product launched after our two week extension. Trial 2: The day after the product launch our team leader went on vacation (thanks....). At this time we got a lot of questions from the tech support... major issues with the product. All of these issues were bugs marked "resolved" by our lovely team leader (a typical situation that often popped up). This is where we currently are. The other developer has been with the company for about three years (I've been there only five months) and told me he was going to speak with our manager alone and hoped it would help get our concerns across a little better in a one-on-one. He spoke with the manager and directly addressed all of our concerns regarding our team leader and the test manager giving us (mostly me) hell. Our manager basically said he understood how hard we work and said he noticed it and there's no doubt about it. He said he spoke with the test manager about his temper. Regarding the team leader, he didn't say a whole lot. He suggested we sit down with the team leader and address our concerns (isn't that the manager's job?). We're still waiting to see if anything has changed but we doubt it. What can we do next? 1) Talk to the team leader (may stress relationship and make work awkward) I admit the team leader is generally a nice guy. He is just a horrible leader and working closely with him is painful. I still don't believe bringing this directly to the team leader would help at all and may negatively impact the situation. 2) I could quit. Other than this situation the job is pretty fantastic. I really like my other coworkers and we have quite a bit of freedom. 3) I could take the situation with the team leader to one of the owners. I would then be throwing my manager under the bus. 4) I could take the situation with the test manager to HR. Any suggestions? Comments?

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• Developer’s Life – Attitude and Communication – They Can Cause Problems – Notes from the Field #027

  - by Pinal Dave

  [Note from Pinal]: This is a 27th episode of Notes from the Field series. The biggest challenge for anyone is to understand human nature. We human have so many things on our mind at any moment of time. There are cases when what we say is not what we mean and there are cases where what we mean we do not say. We do say and things as per our mood and our agenda in mind. Sometimes there are incidents when our attitude creates confusion in the communication and we end up creating a situation which is absolutely not warranted. In this episode of the Notes from the Field series database expert Mike Walsh explains a very crucial issue we face in our career, which is not technical but more to relate to human nature. Read on this may be the best blog post you might read in recent times. In this week’s note from the field, I’m taking a slight departure from technical knowledge and concepts explained. We’ll be back to it next week, I’m sure. Pinal wanted us to explain some of the issues we bump into and how we see some of our customers arrive at problem situations and how we have helped get them back on the right track. Often it is a technical problem we are officially solving – but in a lot of cases as a consultant, we are really helping fix some communication difficulties. This is a technical blog post and not an “advice column” in a newspaper – but the longer I am a consultant, the more years I add to my experience in technology the more I learn that the vast majority of the problems we encounter have “soft skills” included in the chain of causes for the issue we are helping overcome. This is not going to be exhaustive but I hope that sharing four pieces of advice inspired by real issues starts a process of searching for places where we can be the cause of these challenges and look at fixing them in ourselves. Or perhaps we can begin looking at resolving them in teams that we manage. I’ll share three statements that I’ve either heard, read or said and talk about some of the communication or attitude challenges highlighted by the statement. 1 – “But that’s the SAN Administrator’s responsibility…” I heard that early on in my consulting career when talking with a customer who had serious corruption and no good recent backups – potentially no good backups at all. The statement doesn’t have to be this one exactly, but the attitude here is an attitude of “my job stops here, and I don’t care about the intent or principle of why I’m here.” It’s also a situation of having the attitude that as long as there is someone else to blame, I’m fine…  You see in this case, the DBA had a suspicion that the backups were not being handled right.  They were the DBA and they knew that they had responsibility to ensure SQL backups were good to go – it’s a basic requirement of a production DBA. In my “As A DBA Where Do I start?!” presentation, I argue that is job #1 of a DBA. But in this case, the thought was that there was someone else to blame. Rather than create extra work and take on responsibility it was decided to just let it be another team’s responsibility. This failed the company, the company’s customers and no one won. As technologists – we should strive to go the extra mile. If there is a lack of clarity around roles and responsibilities and we know it – we should push to get it resolved. Especially as the DBAs who should act as the advocates of the data contained in the databases we are responsible for. 2 – “We’ve always done it this way, it’s never caused a problem before!” Complacency. I have to say that many failures I’ve been paid good money to help recover from would have not happened had it been for an attitude of complacency. If any thoughts like this have entered your mind about your situation you may be suffering from it. If, while reading this, you get this sinking feeling in your stomach about that one thing you know should be fixed but haven’t done it.. Why don’t you stop and go fix it then come back.. “We should have better backups, but we’re on a SAN so we should be fine really.” “Technically speaking that could happen, but what are the chances?” “We’ll just clean that up as a fast follow” ..and so on. In the age of tightening IT budgets, increased expectations of up time, availability and performance there is no room for complacency. Our customers and business units expect – no demand – the best. Complacency says “we will give you second best or hopefully good enough and we accept the risk and know this may hurt us later. Sometimes an organization will opt for “good enough” and I agree with the concept that at times the perfect can be the enemy of the good. But when we make those decisions in a vacuum and are not reporting them up and discussing them as an organization that is different. That is us unilaterally choosing to do something less than the best and purposefully playing a game of chance. 3 – “This device must accept interference from other devices but not create any” I’ve paraphrased this one – but it’s something the Federal Communications Commission – a federal agency in the United States that regulates electronic communication – requires of all manufacturers of any device that could cause or receive interference electronically. I blogged in depth about this here (http://www.straightpathsql.com/archives/2011/07/relationship-advice-from-the-fcc/) so I won’t go into much detail other than to say this… If we all operated more on the premise that we should do our best to not be the cause of conflict, and to be less easily offended and less upset when we perceive offense life would be easier in many areas! This doesn’t always cause the issues we are called in to help out. Not directly. But where we see it is in unhealthy relationships between the various technology teams at a client. We’ll see teams hoarding knowledge, not sharing well with others and almost working against other teams instead of working with them. If you trace these problems back far enough it often stems from someone or some group of people violating this principle from the FCC. To Sum It Up Technology problems are easy to solve. At Linchpin People we help many customers get past the toughest technological challenge – and at the end of the day it is really just a repeatable process of pattern based troubleshooting, logical thinking and starting at the beginning and carefully stepping through to the end. It’s easy at the end of the day. The tough part of what we do as consultants is the people skills. Being able to help get teams working together, being able to help teams take responsibility, to improve team to team communication? That is the difficult part, and we get to use the soft skills on every engagement. Work on professional development (http://professionaldevelopment.sqlpass.org/) and see continuing improvement here, not just with technology. I can teach just about anyone how to be an excellent DBA and performance tuner, but some of these soft skills are much more difficult to teach. If you want to get started with performance analytics and triage of virtualized SQL Servers with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Fixing a SkyDrive Sync Disaster

  - by Rick Strahl

  For a few months I've been using SkyDrive to handle some basic synching tasks for a number of folders of mine. Specifically I've been dumping a few of my development folders into sky drive so I have a live running backup. It had been working just fine until about a week ago when something went awry. Badly! The idea is that the SkyDrive should sync files, but somewhere in its sync relationship it appears that SkyDrive got confused and assumed it needed to sync back older files to my local machine from the SkyDrive server. So rather than syncing my newer files to the server SkyDrive was pushing older files back to me. Because SkyDrive is so slow actually updating data it's not unusual for SkyDrive to be far behind in syncing and apparently some files were out of date by several months. Of course this is insidious because I didn't notice it for quite some time. I'd been happily working away on my files when a few days ago I noted a bunch of files with -RasXps (my machine name) popping up in various folders. At first I thought my Git repository was giving me a fit, but eventually realized that SkyDrive was actually pushing old files into my monitored folders. To be fair SkyDrive did make backups of the existing files, but by the time I caught it there were literally a few thousand files scattered on my machine that were now updated with old files from online. Here's what some of this looks like: If you look at the directory list you see a bunch of files with a -RasXps postfix appended to them. Those are the files that SkyDrive replaced and backed up on my machine. As you can see the backed up files are actually newer than the ones it pulled from the online SkyDrive. Unless I modified the files after they were updated they all were older than the existing local files. Not exactly how I imagined my synching would work. At first I started cleaning up this mess manually. In most cases the obvious solution was to simply delete the original file and replace with the -RasXps file, but not in all files. Some scrutiny was required and besides being a pain in the ass to rename files, quite frequently I had to dig out Beyond Compare to compare a few files where it wasn't quite clear what's wrong. I quickly realized that doing this by hand would be too hard for the large number of files that got hosed. Hacking together a small .NET Utility So, I figured the easiest way to tackle this is to write a small utility app that shows me all the mangled files that have backups, allows me to compare them and then quickly select and update them, removing the -RasXps file after choosing one of the two files. What I ended up with was a quick and dirty WinForms app that allows me to pick a root folder, and then shows all the -MachineName files: I start by picking a base folder and a template to search for - typically the -MachineName. Clicking Go brings up a list of all files in that folder and its subdirectories.  The list also displays the dates for the saved (-MachineName) file and the current file on disk, along with highlighting for the newer of the two. I can right click on any file and get a context menu pop up to open the folder in Explorer, or open Beyond Compare and view the two files to compare differences which I found very helpful for a number of files where I had modified the files after SkyDrive had updated to an old one. Typically these would be the green files (of which there were thankfully few). To 'fix' files I can select any number of files in the list, then use one of the three buttons on the right to apply an operation. I can use the Saved files - that is the backup file that SkyDrive created with the -MachineName extension (-RasXps above). Or I can use the current file, which is the file with the right name on disk right now and delete the -MachineName file. Or on some occasions I can just opt to delete both of them. For some files like binaries it's often easier to just delete and them be rebuild than choosing. For the most part the process involves accepting the pink files, and checking the few green files and see if any modifications were made since the file was updated incorrectly by SkyDrive. For me luckily those are few in number. Anyways, I thought I share this utility in case anybody else runs into this issue. I've included the VS2012 solution and all the source code so you can see how it works and you can tweak it as needed. The .NET 4.5 binaries are also included if you can't compile. Be warned though!  This rough code is provided as is and makes no guarantees or claims about file safety. All three of the action buttons on the form will delete data. It's a very rough utility and there are no safeguards that ask nicely before deleting files. I highly recommend you make a backup before you have at it. This tools is very narrow in focus, but it might also work with other sync issues from other vendors. I seem to remember that I had similar issues with SugarSync at some point and it too created the -MachineName style files on sync conflicts. Hope this helps somebody out so you can avoid wasting the better part of a full work day on this… Resources Download the Source Code and Binaries for SkyDrive Rescue© Rick Strahl, West Wind Technologies, 2005-2013Posted in Windows  .NET   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• Why It Is So Important to Know Your Customer

  - by Christie Flanagan

  Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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• Master Data Management and Cloud Computing

  - by david.butler(at)oracle.com

  Cloud Computing is all the rage these days. There are many reasons why this is so. But like its predecessor, Service Oriented Architecture, it can fall on hard times if the underlying data is left unmanaged. Master Data Management is the perfect Cloud companion. It can materially increase the chances for successful Cloud initiatives. In this blog, I'll review the nature of the Cloud and show how MDM fits in.   Here's the National Institute of Standards and Technology Cloud definition: •          Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.   Cloud architectures have three main layers: applications or Software as a Service (SaaS), Platforms as a Service (PaaS), and Infrastructure as a Service (IaaS). SaaS generally refers to applications that are delivered to end-users over the Internet. Oracle CRM On Demand is an example of a SaaS application. Today there are hundreds of SaaS providers covering a wide variety of applications including Salesforce.com, Workday, and Netsuite. Oracle MDM applications are located in this layer of Oracle's On Demand enterprise Cloud platform. We call it Master Data as a Service (MDaaS). PaaS generally refers to an application deployment platform delivered as a service. They are often built on a grid computing architecture and include database and middleware. Oracle Fusion Middleware is in this category and includes the SOA and Data Integration products used to connect SaaS applications including MDM. Finally, IaaS generally refers to computing hardware (servers, storage and network) delivered as a service.  This typically includes the associated software as well: operating systems, virtualization, clustering, etc.    Cloud Computing benefits are compelling for a large number of organizations. These include significant cost savings, increased flexibility, and fast deployments. Cost advantages include paying for just what you use. This is especially critical for organizations with variable or seasonal usage. Companies don't have to invest to support peak computing periods. Costs are also more predictable and controllable. Increased agility includes access to the latest technology and experts without making significant up front investments.   While Cloud Computing is certainly very alluring with a clear value proposition, it is not without its challenges. An IDC survey of 244 IT executives/CIOs and their line-of-business (LOB) colleagues identified a number of issues:   Security - 74% identified security as an issue involving data privacy and resource access control. Integration - 61% found that it is hard to integrate Cloud Apps with in-house applications. Operational Costs - 50% are worried that On Demand will actually cost more given the impact of poor data quality on the rest of the enterprise. Compliance - 49% felt that compliance with required regulatory, legal and general industry requirements (such as PCI, HIPAA and Sarbanes-Oxley) would be a major issue. When control is lost, the ability of a provider to directly manage how and where data is deployed, used and destroyed is negatively impacted.  There are others, but I singled out these four top issues because Master Data Management, properly incorporated into a Cloud Computing infrastructure, can significantly ameliorate all of these problems. Cloud Computing can literally rain raw data across the enterprise.   According to fellow blogger, Mike Ferguson, "the fracturing of data caused by the adoption of cloud computing raises the importance of MDM in keeping disparate data synchronized."   David Linthicum, CTO Blue Mountain Labs blogs that "the lack of MDM will become more of an issue as cloud computing rises. We're moving from complex federated on-premise systems, to complex federated on-premise and cloud-delivered systems."    Left unmanaged, non-standard, inconsistent, ungoverned data with questionable quality can pollute analytical systems, increase operational costs, and reduce the ROI in Cloud and On-Premise applications. As cloud computing becomes more relevant, and more data, applications, services, and processes are moved out to cloud computing platforms, the need for MDM becomes ever more important. Oracle's MDM suite is designed to deal with all four of the above Cloud issues listed in the IDC survey.   Security - MDM manages all master data attribute privacy and resource access control issues. Integration - MDM pre-integrates Cloud Apps with each other and with On Premise applications at the data level. Operational Costs - MDM significantly reduces operational costs by increasing data quality, thereby improving enterprise business processes efficiency. Compliance - MDM, with its built in Data Governance capabilities, insures that the data is governed according to organizational standards. This facilitates rapid and accurate reporting for compliance purposes. Oracle MDM creates governed high quality master data. A unified cleansed and standardized data view is produced. The Oracle Customer Hub creates a single view of the customer. The Oracle Product Hub creates high quality product data designed to support all go-to-market processes. Oracle Supplier Hub dramatically reduces the chances of 'supplier exceptions'. Oracle Site Hub masters locations. And Oracle Hyperion Data Relationship Management masters financial reference data and manages enterprise hierarchies across operational areas from ERP to EPM and CRM to SCM. Oracle Fusion Middleware connects Cloud and On Premise applications to MDM Hubs and brings high quality master data to your enterprise business processes.   An independent analyst once said "Poor data quality is like dirt on the windshield. You may be able to drive for a long time with slowly degrading vision, but at some point, you either have to stop and clear the windshield or risk everything."  Cloud Computing has the potential to significantly degrade data quality across the enterprise over time. Deploying a Master Data Management solution prior to or in conjunction with a move to the Cloud can insure that the data flowing into the enterprise from the Cloud is clean and governed. This will in turn insure that expected returns on the investment in Cloud Computing will be realized.       Oracle MDM has proven its metal in this area and has the customers to back that up. In fact, I will be hosting a webcast on Tuesday, April 10th at 10 am PT with one of our top Cloud customers, the Church Pension Group. They have moved all mainline applications to a hosted model and use Oracle MDM to insure the master data is managed and cleansed before it is propagated to other cloud and internal systems. I invite you join Martin Hossfeld, VP, IT Operations, and Danette Patterson, Enterprise Data Manager as they review business drivers for MDM and hosted applications, how they did it, the benefits achieved, and lessons learned. You can register for this free webcast here.  Hope to see you there.

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• MIX 2010 Covert Operations Day 2 Silverlight + Windows 7 Phone

  - by GeekAgilistMercenary

  Left the Circus Circus and headed to the geek circus at Mandalay Bay.  Got in, got some breakfast, met a few more people and headed to the keynote. Upon arriving the crew I was hanging with at the event; Erik Mork, Beth Murray, and Brian Henderson and I were entertained with several other thousand geeks by the wicked yo-yoing. The first video demo of something was of Bing Maps and various aspects of Microsoft Research integrated together.  Namely the pictures, put in place, on real 3d element maps of various environments. Silverlight Scott Guthrie, as one would guess, kicked off the keynote.  His first point was that user experience has become a priority at Microsoft.  This can be seen by any observant soul with the release and push of Expression, Silverlight, and the other tools.  This is even more apparent when one takes note of Microsoft bringing in people that can actually do good design and putting them at the forefront. The next thing Scott brought up was a few key points about Silverlight.  Currently Silverlight is a little over 2 years old and has achieved a pretty solid 60% penetration.  Silverlight has all sorts of capabilities that have been developed and are now provided as open source including;  ad injection, smoothing, playback editing, and more.  Another thing he showed, which really struck me as awesome being in the analytics space, was the Olympics and a quick glimpse of the ad statistics, viewer experience, video playback performance, audience trends, and overall viewer participation.  All of it rendered in Silverlight in beautiful detail. The key piece of Scott's various points were all punctuated with the fact that all of this code is available as open source.  Not only is Microsoft really delving into this design element of things, they're getting involved in the right ways. One of the last points I'll bring up about Silverlight 4 is the ability to have HD video on a monitor, and an entirely different activity being done on the other monitor, effectively making Silverlight the only RIA framework that supports multi-monitor support.  Overall, Silverlight is continuing to impress – providing superior capabilities tit-for-tat with the competition. Windows 7 Phone The Windows 7 Phone has 3 primary buttons (yes, more than the iPhone, don't let your mind explode!!).  Start, Search, and Back control all of the needed functionality of the phone.  At the same time, of course, there is the multi-touch, touch, and other interactive abilities of the interface.  The intent, once start is pressed is to have all the information that a phone owner wants displayed immediately.  Avoiding the scrolling through pages of apps or rolling a ball to get through multitudes of other non-interactive phone interfaces.  The Windows 7 Phone simply has the data right in front of you, basically a phone dashboard.  From there it is easy to dive into the interactive areas of the phone. Each area of the interface of the phone is broken into hubs.  These hubs include applications, data, and other things based on a relative basis.  This basis being determined by the user.  These applications interact on many other levels, and form a kind of relationship between each other adding more and more meta-data to the phone user, their interactions between the applications, and of course the social element of their interactions on the phone.  This makes this phone a practical must have for a marketer involved in social media.  The level of wired together interaction is massive, and of course, if you've seen Office Outlook 2010 you know that the power that is pulled into the phone by being tied to Outlook is massive. Joe Belfiore also showed several UI & specifically UX elements of the phone interface that allows paging to be instinctual by simple clipped items, flipping page to page, and other excellent user experience advances for phone devices.  Belfiore's also showed how his people hub had a massive list of people, with pictures, all from various different social networks and other associated relations.  The rendering, speed, and viewing of these people's, their pictures, their social network information, and other characteristics was smooth and in some situations unbelievably rendered.  This demo showed some of the great power of the beta phone, which isn't even as powerful as the planned end device. Joe finished up by jumping into the music, videos, and other media with the Zune Component of the Windows 7 Mobile Phone.  This was all good stuff, but I'll get to what really sold me on the media element in a moment. When Joe was done, Scott Guthrie stepped back up to walk through building a Windows 7 Mobile Phone.  This is were I have to give serious props.  He built this application, in Visual Studio 2010, in front of 2000+ people.  That was cool, but what really was amazing that he build the application in about 2 minutes.  The IDE, side by side design that is standard in Visual Studio is light years ahead of x-Code or any of the iPhone IDEs.  The Windows 7 Mobile System, if it can get market penetration, poses a technologically superior development and phone platform over anything on the market right now.  The biggest problem with the phone, is it just isn't available yet.  I personally can't wait for a chance to build some apps for the new Windows Phone. Netflix, I May Start Up an Account Again! When I get my Windows 7 Phone device, I am absolutely getting a Netflix account again.  The Vertigo crew, as I wrote on Twitter "#MIX10 Props @seesharp on @netflix demo", displayed an application on the phone for Netflix that actually ran HD Video of Rescue Me (with Dennis Leary).  The video played back smooth as it would on a dedicated computer, I was instantly sold.  So this didn't actually sell me on the phone, because I'm already sold, but it did sell me whole heartedly on the media capabilities of the pending phone. Anyway, I try not to do this but I may double post today.  Lunch is over and I'm off to another session very near and dear to the heart of my occupation, Analytics Tracking.  Stay tuned and I should have that post up by the end of the day. Original Post – Check out my other blog for even more technical ramblings and reads.

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• Scripting Language Sessions at Oracle OpenWorld and MySQL Connect, 2012

  - by cj

  This posts highlights some great scripting language sessions coming up at the Oracle OpenWorld and MySQL Connect conferences. These events are happening in San Francisco from the end of September. You can search for other interesting conference sessions in the Content Catalog. Also check out what is happening at JavaOne in that event's Content Catalog (I haven't included sessions from it in this post.) To find the timeslots and locations of each session, click their respective link and check the "Session Schedule" box on the top right. GEN8431 - General Session: What’s New in Oracle Database Application Development This general session takes a look at what’s been new in the last year in Oracle Database application development tools using the latest generation of database technology. Topics range from Oracle SQL Developer and Oracle Application Express to Java and PHP. (Thomas Kyte - Architect, Oracle) BOF9858 - Meet the Developers of Database Access Services (OCI, ODBC, DRCP, PHP, Python) This session is your opportunity to meet in person the Oracle developers who have built Oracle Database access tools and products such as the Oracle Call Interface (OCI), Oracle C++ Call Interface (OCCI), and Open Database Connectivity (ODBC) drivers; Transparent Application Failover (TAF); Oracle Database Instant Client; Database Resident Connection Pool (DRCP); Oracle Net Services, and so on. The team also works with those who develop the PHP, Ruby, Python, and Perl adapters for Oracle Database. Come discuss with them the features you like, your pains, and new product enhancements in the latest database technology. CON8506 - Syndication and Consolidation: Oracle Database Driver for MySQL Applications This technical session presents a new Oracle Database driver that enables you to run MySQL applications (written in PHP, Perl, C, C++, and so on) against Oracle Database with almost no code change. Use cases for such a driver include application syndication such as interoperability across a relationship database management system, application migration, and database consolidation. In addition, the session covers enhancements in database technology that enable and simplify the migration of third-party databases and applications to and consolidation with Oracle Database. Attend this session to learn more and see a live demo. (Srinath Krishnaswamy - Director, Software Development, Oracle. Kuassi Mensah - Director Product Management, Oracle. Mohammad Lari - Principal Technical Staff, Oracle ) CON9167 - Current State of PHP and MySQL Together, PHP and MySQL power large parts of the Web. The developers of both technologies continue to enhance their software to ensure that developers can be satisfied despite all their changing and growing needs. This session presents an overview of changes in PHP 5.4, which was released earlier this year and shows you various new MySQL-related features available for PHP, from transparent client-side caching to direct support for scaling and high-availability needs. (Johannes Schlüter - SoftwareDeveloper, Oracle) CON8983 - Sharding with PHP and MySQL In deploying MySQL, scale-out techniques can be used to scale out reads, but for scaling out writes, other techniques have to be used. To distribute writes over a cluster, it is necessary to shard the database and store the shards on separate servers. This session provides a brief introduction to traditional MySQL scale-out techniques in preparation for a discussion on the different sharding techniques that can be used with MySQL server and how they can be implemented with PHP. You will learn about static and dynamic sharding schemes, their advantages and drawbacks, techniques for locating and moving shards, and techniques for resharding. (Mats Kindahl - Senior Principal Software Developer, Oracle) CON9268 - Developing Python Applications with MySQL Utilities and MySQL Connector/Python This session discusses MySQL Connector/Python and the MySQL Utilities component of MySQL Workbench and explains how to write MySQL applications in Python. It includes in-depth explanations of the features of MySQL Connector/Python and the MySQL Utilities library, along with example code to illustrate the concepts. Those interested in learning how to expand or build their own utilities and connector features will benefit from the tips and tricks from the experts. This session also provides an opportunity to meet directly with the engineers and provide feedback on your issues and priorities. You can learn what exists today and influence future developments. (Geert Vanderkelen - Software Developer, Oracle) BOF9141 - MySQL Utilities and MySQL Connector/Python: Python Developers, Unite! Come to this lively discussion of the MySQL Utilities component of MySQL Workbench and MySQL Connector/Python. It includes in-depth explanations of the features and dives into the code for those interested in learning how to expand or build their own utilities and connector features. This is an audience-driven session, so put on your best Python shirt and let’s talk about MySQL Utilities and MySQL Connector/Python. (Geert Vanderkelen - Software Developer, Oracle. Charles Bell - Senior Software Developer, Oracle) CON3290 - Integrating Oracle Database with a Social Network Facebook, Flickr, YouTube, Google Maps. There are many social network sites, each with their own APIs for sharing data with them. Most developers do not realize that Oracle Database has base tools for communicating with these sites, enabling all manner of information, including multimedia, to be passed back and forth between the sites. This technical presentation goes through the methods in PL/SQL for connecting to, and then sending and retrieving, all types of data between these sites. (Marcelle Kratochvil - CTO, Piction) CON3291 - Storing and Tuning Unstructured Data and Multimedia in Oracle Database Database administrators need to learn new skills and techniques when the decision is made in their organization to let Oracle Database manage its unstructured data. They will face new scalability challenges. A single row in a table can become larger than a whole database. This presentation covers the techniques a DBA needs for managing the large volume of data in a standard Oracle Database instance. (Marcelle Kratochvil - CTO, Piction) CON3292 - Using PHP, Perl, Visual Basic, Ruby, and Python for Multimedia in Oracle Database These five programming languages are just some of the most popular ones in use at the moment in the marketplace. This presentation details how you can use them to access and retrieve multimedia from Oracle Database. It covers programming techniques and methods for achieving faster development against Oracle Database. (Marcelle Kratochvil - CTO, Piction) UGF5181 - Building Real-World Oracle DBA Tools in Perl Perl is not normally associated with building mission-critical application or DBA tools. Learn why Perl could be a good choice for building your next killer DBA app. This session draws on real-world experience of building DBA tools in Perl, showing the framework and architecture needed to deal with portability, efficiency, and maintainability. Topics include Perl frameworks; Which Comprehensive Perl Archive Network (CPAN) modules are good to use; Perl and CPAN module licensing; Perl and Oracle connectivity; Compiling and deploying your app; An example of what is possible with Perl. (Arjen Visser - CEO & CTO, Dbvisit Software Limited) CON3153 - Perl: A DBA’s and Developer’s Best (Forgotten) Friend This session reintroduces Perl as a language of choice for many solutions for DBAs and developers. Discover what makes Perl so successful and why it is so versatile in our day-to-day lives. Perl can automate all those manual tasks and is truly platform-independent. Perl may not be in the limelight the way other languages are, but it is a remarkable language, it is still very current with ongoing development, and it has amazing online resources. Learn what makes Perl so great (including CPAN), get an introduction to Perl language syntax, find out what you can use Perl for, hear how Oracle uses Perl, discover the best way to learn Perl, and take away a small Perl project challenge. (Arjen Visser - CEO & CTO, Dbvisit Software Limited) CON10332 - Oracle RightNow CX Cloud Service’s Connect PHP API: Intro, What’s New, and Roadmap Connect PHP is a public API that enables developers to build solutions with the Oracle RightNow CX Cloud Service platform. This API is used primarily by developers working within the Oracle RightNow Customer Portal Cloud Service framework who are looking to gain access to data and services hosted by the Oracle RightNow CX Cloud Service platform through a backward-compatible API. Connect for PHP leverages the same data model and services as the Connect Web Services for SOAP API. Come to this session to get an introduction and learn what’s new and what’s coming up. (Mark Rhoads - Senior Principal Applications Engineer, Oracle. Mark Ericson - Sr. Principle Product Manager, Oracle) CON10330 - Oracle RightNow CX Cloud Service APIs and Frameworks Overview Oracle RightNow CX Cloud Service APIs are available in the following areas: desktop UI, Web services, customer portal, PHP, and knowledge. These frameworks provide access to Oracle RightNow CX Cloud Service’s Connect Common Object Model and custom objects. This session provides a broad overview of capabilities in all these areas. (Mark Ericson - Sr. Principle Product Manager, Oracle)

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• Parent Objects

  - by Ali Bahrami

  Support for Parent Objects was added in Solaris 11 Update 1. The following material is adapted from the PSARC arc case, and the Solaris Linker and Libraries Manual. A "plugin" is a shared object, usually loaded via dlopen(), that is used by a program in order to allow the end user to add functionality to the program. Examples of plugins include those used by web browsers (flash, acrobat, etc), as well as mdb and elfedit modules. The object that loads the plugin at runtime is called the "parent object". Unlike most object dependencies, the parent is not identified by name, but by its status as the object doing the load. Historically, building a good plugin is has been more complicated than it should be: A parent and its plugin usually share a 2-way dependency: The plugin provides one or more routines for the parent to call, and the parent supplies support routines for use by the plugin for things like memory allocation and error reporting. It is a best practice to build all objects, including plugins, with the -z defs option, in order to ensure that the object specifies all of its dependencies, and is self contained. However: The parent is usually an executable, which cannot be linked to via the usual library mechanisms provided by the link editor. Even if the parent is a shared object, which could be a normal library dependency to the plugin, it may be desirable to build plugins that can be used by more than one parent, in which case embedding a dependency NEEDED entry for one of the parents is undesirable. The usual way to build a high quality plugin with -z defs uses a special mapfile provided by the parent. This mapfile defines the parent routines, specifying the PARENT attribute (see example below). This works, but is inconvenient, and error prone. The symbol table in the parent already describes what it makes available to plugins — ideally the plugin would obtain that information directly rather than from a separate mapfile. The new -z parent option to ld allows a plugin to link to the parent and access the parent symbol table. This differs from a typical dependency: No NEEDED record is created. The relationship is recorded as a logical connection to the parent, rather than as an explicit object name However, it operates in the same manner as any other dependency in terms of making symbols available to the plugin. When the -z parent option is used, the link-editor records the basename of the parent object in the dynamic section, using the new tag DT_SUNW_PARENT. This is an informational tag, which is not used by the runtime linker to locate the parent, but which is available for diagnostic purposes. The ld(1) manpage documentation for the -z parent option is: -z parent=object Specifies a "parent object", which can be an executable or shared object, against which to link the output object. This option is typically used when creating "plugin" shared objects intended to be loaded by an executable at runtime via the dlopen() function. The symbol table from the parent object is used to satisfy references from the plugin object. The use of the -z parent option makes symbols from the object calling dlopen() available to the plugin. Example For this example, we use a main program, and a plugin. The parent provides a function named parent_callback() for the plugin to call. The plugin provides a function named plugin_func() to the parent: % cat main.c #include <stdio.h> #include <dlfcn.h> #include <link.h> void parent_callback(void) { printf("plugin_func() has called parent_callback()\n"); } int main(int argc, char **argv) { typedef void plugin_func_t(void); void *hdl; plugin_func_t *plugin_func; if (argc != 2) { fprintf(stderr, "usage: main plugin\n"); return (1); } if ((hdl = dlopen(argv[1], RTLD_LAZY)) == NULL) { fprintf(stderr, "unable to load plugin: %s\n", dlerror()); return (1); } plugin_func = (plugin_func_t *) dlsym(hdl, "plugin_func"); if (plugin_func == NULL) { fprintf(stderr, "unable to find plugin_func: %s\n", dlerror()); return (1); } (*plugin_func)(); return (0); } % cat plugin.c #include <stdio.h> extern void parent_callback(void); void plugin_func(void) { printf("parent has called plugin_func() from plugin.so\n"); parent_callback(); } Building this in the traditional manner, without -zdefs: % cc -o main main.c % cc -G -o plugin.so plugin.c % ./main ./plugin.so parent has called plugin_func() from plugin.so plugin_func() has called parent_callback() As noted above, when building any shared object, the -z defs option is recommended, in order to ensure that the object is self contained and specifies all of its dependencies. However, the use of -z defs prevents the plugin object from linking due to the unsatisfied symbol from the parent object: % cc -zdefs -G -o plugin.so plugin.c Undefined first referenced symbol in file parent_callback plugin.o ld: fatal: symbol referencing errors. No output written to plugin.so A mapfile can be used to specify to ld that the parent_callback symbol is supplied by the parent object. % cat plugin.mapfile $mapfile_version 2 SYMBOL_SCOPE { global: parent_callback { FLAGS = PARENT }; }; % cc -zdefs -Mplugin.mapfile -G -o plugin.so plugin.c However, the -z parent option to ld is the most direct solution to this problem, allowing the plugin to actually link against the parent object, and obtain the available symbols from it. An added benefit of using -z parent instead of a mapfile, is that the name of the parent object is recorded in the dynamic section of the plugin, and can be displayed by the file utility: % cc -zdefs -zparent=main -G -o plugin.so plugin.c % elfdump -d plugin.so | grep PARENT [0] SUNW_PARENT 0xcc main % file plugin.so plugin.so: ELF 32-bit LSB dynamic lib 80386 Version 1, parent main, dynamically linked, not stripped % ./main ./plugin.so parent has called plugin_func() from plugin.so plugin_func() has called parent_callback() We can also observe this in elfedit plugins on Solaris systems running Solaris 11 Update 1 or newer: % file /usr/lib/elfedit/dyn.so /usr/lib/elfedit/dyn.so: ELF 32-bit LSB dynamic lib 80386 Version 1, parent elfedit, dynamically linked, not stripped, no debugging information available Related Other Work The GNU ld has an option named --just-symbols that can be used in a similar manner: --just-symbols=filename Read symbol names and their addresses from filename, but do not relocate it or include it in the output. This allows your output file to refer symbolically to absolute locations of memory defined in other programs. You may use this option more than once. -z parent is a higher level operation aimed specifically at simplifying the construction of high quality plugins. Although it employs the same operation, it differs from --just symbols in 2 significant ways: There can only be one parent. The parent is recorded in the created object, and can be displayed by 'file', or other similar tools.

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• Taking the training wheels off: Accelerating the Business with Oracle IAM by Brian Mozinski (Accenture)

  - by Greg Jensen

  Today, technical requirements for IAM are evolving rapidly, and the bar is continuously raised for high performance IAM solutions as organizations look to roll out high volume use cases on the back of legacy systems.  Existing solutions were often designed and architected to support offline transactions and manual processes, and the business owners today demand globally scalable infrastructure to support the growth their business cases are expected to deliver. To help IAM practitioners address these challenges and make their organizations and themselves more successful, this series we will outline the: • Taking the training wheels off: Accelerating the Business with Oracle IAM The explosive growth in expectations for IAM infrastructure, and the business cases they support to gain investment in new security programs. • "Necessity is the mother of invention": Technical solutions developed in the field Well proven tricks of the trade, used by IAM guru’s to maximize your solution while addressing the requirements of global organizations. • The Art & Science of Performance Tuning of Oracle IAM 11gR2 Real world examples of performance tuning with Oracle IAM • No Where to go but up: Extending the benefits of accelerated IAM Anything is possible, compelling new solutions organizations are unlocking with accelerated Oracle IAM Let’s get started … by talking about the changing dynamics driving these discussions. Big Companies are getting bigger everyday, and increasingly organizations operate across state lines, multiple times zones, and in many countries or continents at the same time.  No longer is midnight to 6am a safe time to take down the system for upgrades, to run recon’s and import or update user accounts and attributes.  Further IT organizations are operating as shared services with SLA’s similar to telephone carrier levels expected by their “clients”.  Workers are moved in and out of roles on a weekly, daily, or even hourly rate and IAM is expected to support those rapid changes.  End users registering for services during business hours in Singapore are expected their access to be green-lighted in custom apps hosted in Portugal within the hour.  Many of the expectations of asynchronous systems and batched updates are not adequate and the number and types of users is growing. When organizations acted more like independent teams at functional or geographic levels it was manageable to have processes that relied on a handful of people who knew how to make things work …. Knew how to get you access to the key systems to get your job done.  Today everyone is expected to do more with less, the finance administrator previously supporting their local Atlanta sales office might now be asked to help close the books for the Johannesburg team, and access certification process once completed monthly by Joan on the 3rd floor is now done by a shared pool of resources in Sao Paulo.   Fragmented processes that rely on institutional knowledge to get access to systems and get work done quickly break down in these scenarios.  Highly robust processes that have automated workflows for connected or disconnected systems give organizations the dynamic flexibility to share work across these lines and cut costs or increase productivity. As the IT industry computing paradigms continue to change with the passing of time, and as mature or proven approaches become clear, it is normal for organizations to adjust accordingly. Businesses must manage identity in an increasingly hybrid world in which legacy on-premises IAM infrastructures are extended or replaced to support more and more interconnected and interdependent services to a wider range of users. The old legacy IAM implementation models we had relied on to manage identities no longer apply. End users expect to self-request access to services from their tablet, get supervisor approval over mobile devices and email, and launch the application even if is hosted on the cloud, or run by a partner, vendor, or service provider. While user expectations are higher, they are also simpler … logging into custom desktop apps to request approvals, or going through email or paper based processes for certification is unacceptable.  Users expect security to operate within the paradigm of the application … i.e. feel like the application they are using. Citizen and customer facing applications have evolved from every where, with custom applications, 3rd party tools, and merging in from acquired entities or 3rd party OEM’s resold to expand your portfolio of services.  These all have their own user stores, authentication models, user lifecycles, session management, etc.  Often the designers/developers are no longer accessible and the documentation is limited.  Bringing together underlying directories to scale for growth, and improve user experience is critical for revenue … but also for operations. Job functions are more dynamic.... take the Olympics for example.  Endless organizations from corporations broadcasting, endorsing, or marketing through the event … to non-profit athletic foundations and public/government entities for athletes and public safety, all operate simultaneously on the world stage.  Each organization needs to spin up short-term teams, often dealing with proprietary information from hot ads to racing strategies or security plans.  IAM is expected to enable team’s to spin up, enable new applications, protect privacy, and secure critical infrastructure.  Then it needs to be disabled just as quickly as users go back to their previous responsibilities. On a more technical level … Optimized system directory; tuning guidelines and parameters are needed by businesses today. Business’s need to be making the right choices (virtual directories) and considerations via choosing the correct architectural patterns (virtual, direct, replicated, and tuning), challenge is that business need to assess and chose the correct architectural patters (centralized, virtualized, and distributed) Today's Business organizations have very complex heterogeneous enterprises that contain diverse and multifaceted information. With today's ever changing global landscape, the strategic end goal in challenging times for business is business agility. The business of identity management requires enterprise's to be more agile and more responsive than ever before. The continued proliferation of networking devices (PC, tablet, PDA's, notebooks, etc.) has caused the number of devices and users to be granted access to these devices to grow exponentially. Business needs to deploy an IAM system that can account for the demands for authentication and authorizations to these devices. Increased innovation is forcing business and organizations to centralize their identity management services. Access management needs to handle traditional web based access as well as handle new innovations around mobile, as well as address insufficient governance processes which can lead to rouge identity accounts, which can then become a source of vulnerabilities within a business’s identity platform. Risk based decisions are providing challenges to business, for an adaptive risk model to make proper access decisions via standard Web single sign on for internal and external customers,. Organizations have to move beyond simple login and passwords to address trusted relationship questions such as: Is this a trusted customer, client, or citizen? Is this a trusted employee, vendor, or partner? Is this a trusted device? Without a solid technological foundation, organizational performance, collaboration, constituent services, or any other organizational processes will languish. A Single server location presents not only network concerns for distributed user base, but identity challenges. The network risks are centered on latency of the long trip that the traffic has to take. Other risks are a performance around availability and if the single identity server is lost, all access is lost. As you can see, there are many reasons why performance tuning IAM will have a substantial impact on the success of your organization.  In our next installment in the series we roll up our sleeves and get into detailed tuning techniques used everyday by thought leaders in the field implementing Oracle Identity & Access Management Solutions.

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• Custom Model Binding of IEnumerable Properties in ASP.Net MVC 2

  - by Doug Lampe

  MVC 2 provides a GREAT feature for dealing with enumerable types.  Let's say you have an object with a parent/child relationship and you want to allow users to modify multiple children at the same time.  You can simply use the following syntax for any indexed enumerables (arrays, generic lists, etc.) and then your values will bind to your enumerable model properties. 1: <% using (Html.BeginForm("TestModelParameter", "Home")) 2: { %> 3: < table > 4: < tr >< th >ID</th><th>Name</th><th>Description</th></tr> 5: <% for (int i = 0; i < Model.Items.Count; i++) 6: { %> 7: < tr > 8: < td > 9: <%= i %> 10: </ td > 11: < td > 12: <%= Html.TextBoxFor(m => m.Items[i].Name) %> 13: </ td > 14: < td > 15: <%= Model.Items[i].Description %> 16: </ td > 17: </ tr > 18: <% } %> 19: </ table > 20: < input type ="submit" /> 21: <% } %> Then just update your model either by passing it into your action method as a parameter or explicitly with UpdateModel/TryUpdateModel. 1: public ActionResult TestTryUpdate() 2: { 3: ContainerModel model = new ContainerModel(); 4: TryUpdateModel(model); 5:   6: return View("Test", model); 7: } 8:   9: public ActionResult TestModelParameter(ContainerModel model) 10: { 11: return View("Test", model); 12: } Simple right?  Well, not quite.  The problem is the DefaultModelBinder and how it sets properties.  In this case our model has a property that is a generic list (Items).  The first bad thing the model binder does is create a new instance of the list.  This can be fixed by making the property truly read-only by removing the set accessor.  However this won't help because this behaviour continues.  As the model binder iterates through the items to "set" their values, it creates new instances of them as well.  This means you lose any information not passed via the UI to your controller so in the examplel above the "Description" property would be blank for each item after the form posts. One solution for this is custom model binding.  I have put together a solution which allows you to retain the structure of your model.  Model binding is a somewhat advanced concept so you may need to do some additional research to really understand what is going on here, but the code is fairly simple.  First we will create a binder for the parent object which will retain the state of the parent as well as some information on which children have already been bound. 1: public class ContainerModelBinder : DefaultModelBinder 2: { 3: /// <summary> 4: /// Gets an instance of the model to be used to bind child objects. 5: /// </summary> 6: public ContainerModel Model { get; private set; } 7:   8: /// <summary> 9: /// Gets a list which will be used to track which items have been bound. 10: /// </summary> 11: public List<ItemModel> BoundItems { get; private set; } 12:   13: public ContainerModelBinder() 14: { 15: BoundItems = new List<ItemModel>(); 16: } 17:   18: protected override object CreateModel(ControllerContext controllerContext, ModelBindingContext bindingContext, Type modelType) 19: { 20: // Set the Model property so child binders can find children. 21: Model = base.CreateModel(controllerContext, bindingContext, modelType) as ContainerModel; 22:   23: return Model; 24: } 25: } Next we will create the child binder and have it point to the parent binder to get instances of the child objects.  Note that this only works if there is only one property of type ItemModel in the parent class since the property to find the item in the parent is hard coded. 1: public class ItemModelBinder : DefaultModelBinder 2: { 3: /// <summary> 4: /// Gets the parent binder so we can find objects in the parent's collection 5: /// </summary> 6: public ContainerModelBinder ParentBinder { get; private set; } 7: 8: public ItemModelBinder(ContainerModelBinder containerModelBinder) 9: { 10: ParentBinder = containerModelBinder; 11: } 12:   13: protected override object CreateModel(ControllerContext controllerContext, ModelBindingContext bindingContext, Type modelType) 14: { 15: // Find the item in the parent collection and add it to the bound items list. 16: ItemModel item = ParentBinder.Model.Items.FirstOrDefault(i => !ParentBinder.BoundItems.Contains(i)); 17: ParentBinder.BoundItems.Add(item); 18: 19: return item; 20: } 21: } Finally, we will register these binders in Global.asax.cs so they will be used to bind the classes. 1: protected void Application_Start() 2: { 3: AreaRegistration.RegisterAllAreas(); 4:   5: ContainerModelBinder containerModelBinder = new ContainerModelBinder(); 6: ModelBinders.Binders.Add(typeof(ContainerModel), containerModelBinder); 7: ModelBinders.Binders.Add(typeof(ItemModel), new ItemModelBinder(containerModelBinder)); 8:   9: RegisterRoutes(RouteTable.Routes); 10: } I'm sure some of my fellow geeks will comment that this could be done more efficiently by simply rewriting some of the methods of the default model binder to get the same desired behavior.  I like my method shown here because it extends the binder class instead of modifying it so it minimizes the potential for unforseen problems. In a future post (if I ever get around to it) I will explore creating a generic version of these binders.

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• Oracle's Global Single Schema

  - by david.butler(at)oracle.com

  Maximizing business process efficiencies in a heterogeneous environment is very difficult. The difficulty stems from the fact that the various applications across the Information Technology (IT) landscape employ different integration standards, different message passing strategies, and different workflow engines. Vendors such as Oracle and others are delivering tools to help IT organizations manage the complexities introduced by these differences. But the one remaining intractable problem impacting efficient operations is the fact that these applications have different definitions for the same business data. Business data is your business information codified for computer programs to use. A good data model will represent the way your organization does business. The computer applications your organization deploys to improve operational efficiency are built to operate on the business data organized into this schema.  If the schema does not represent how you do business, the applications on that schema cannot provide the features you need to achieve the desired efficiencies. Business processes span these applications. Data problems break these processes rendering them far less efficient than they need to be to achieve organization goals. Thus, the expected return on the investment in these applications is never realized. The success of all business processes depends on the availability of accurate master data.  Clearly, the solution to this problem is to consolidate all the master data an organization uses to run its business. Then clean it up, augment it, govern it, and connect it back to the applications that need it. Until now, this obvious solution has been difficult to achieve because no one had defined a data model sufficiently broad, deep and flexible enough to support transaction processing on all key business entities and serve as a master superset to all other operational data models deployed in heterogeneous IT environments. Today, the situation has changed. Oracle has created an operational data model (aka schema) that can support accurate and consistent master data across heterogeneous IT systems. This is foundational for providing a way to consolidate and integrate master data without having to replace investments in existing applications. This Global Single Schema (GSS) represents a revolutionary breakthrough that allows for true master data consolidation. Oracle has deep knowledge of applications dating back to the early 1990s.  It developed applications in the areas of Supply Chain Management (SCM), Product Lifecycle Management (PLM), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Financials and Manufacturing. In addition, Oracle applications were delivered for key industries such as Communications, Financial Services, Retail, Public Sector, High Tech Manufacturing (HTM) and more. Expertise in all these areas drove requirements for GSS. The following figure illustrates Oracle's unique position that enabled the creation of the Global Single Schema. GSS Requirements Gathering GSS defines all the key business entities and attributes including Customers, Contacts, Suppliers, Accounts, Products, Services, Materials, Employees, Installed Base, Sites, Assets, and Inventory to name just a few. In addition, Oracle delivers GSS pre-integrated with a wide variety of operational applications.  Business Process Automation EBusiness is about maximizing operational efficiency. At the highest level, these 'operations' span all that you do as an organization.  The following figure illustrates some of these high-level business processes. Enterprise Business Processes Supplies are procured. Assets are maintained. Materials are stored. Inventory is accumulated. Products and Services are engineered, produced and sold. Customers are serviced. And across this entire spectrum, Employees do the procuring, supporting, engineering, producing, selling and servicing. Not shown, but not to be overlooked, are the accounting and the financial processes associated with all this procuring, manufacturing, and selling activity. Supporting all these applications is the master data. When this data is fragmented and inconsistent, the business processes fail and inefficiencies multiply. But imagine having all the data under these operational business processes in one place. ·            The same accurate and timely customer data will be provided to all your operational applications from the call center to the point of sale. ·            The same accurate and timely supplier data will be provided to all your operational applications from supply chain planning to procurement. ·            The same accurate and timely product information will be available to all your operational applications from demand chain planning to marketing. You would have a single version of the truth about your assets, financial information, customers, suppliers, employees, products and services to support your business automation processes as they flow across your business applications. All company and partner personnel will access the same exact data entity across all your channels and across all your lines of business. Oracle's Global Single Schema enables this vision of a single version of the truth across the heterogeneous operational applications supporting the entire enterprise. Global Single Schema Oracle's Global Single Schema organizes hundreds of thousands of attributes into 165 major schema objects supporting over 180 business application modules. It is designed for international operations, and extensibility.  The schema is delivered with a full set of public Application Programming Interfaces (APIs) and an Integration Repository with modern Service Oriented Architecture interfaces to make data available as a services (DaaS) to business processes and enable operations in heterogeneous IT environments. ·         Key tables can be extended with unlimited numbers of additional attributes and attribute groups for maximum flexibility.  o    This enables model extensions that reflect business entities unique to your organization's operations. ·         The schema is multi-organization enabled so data manipulation can be controlled along organizational boundaries. ·         It uses variable byte Unicode to support over 31 languages. ·         The schema encodes flexible date and flexible address formats for easy localizations. No matter how complex your business is, Oracle's Global Single Schema can hold your business objects and support your global operations. Oracle's Global Single Schema identifies and defines the business objects an enterprise needs within the context of its business operations. The interrelationships between the business objects are also contained within the GSS data model. Their presence expresses fundamental business rules for the interaction between business entities. The following figure illustrates some of these connections.   Interconnected Business Entities Interconnecte business processes require interconnected business data. No other MDM vendor has this capability. Everyone else has either one entity they can master or separate disconnected models for various business entities. Higher level integrations are made available, but that is a weak architectural alternative to data level integration in this critically important aspect of Master Data Management.    

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• SortedDictionary and SortedList

  - by Simon Cooper

  Apart from Dictionary<TKey, TValue>, there's two other dictionaries in the BCL - SortedDictionary<TKey, TValue> and SortedList<TKey, TValue>. On the face of it, these two classes do the same thing - provide an IDictionary<TKey, TValue> interface where the iterator returns the items sorted by the key. So what's the difference between them, and when should you use one rather than the other? (as in my previous post, I'll assume you have some basic algorithm & datastructure knowledge) SortedDictionary We'll first cover SortedDictionary. This is implemented as a special sort of binary tree called a red-black tree. Essentially, it's a binary tree that uses various constraints on how the nodes of the tree can be arranged to ensure the tree is always roughly balanced (for more gory algorithmical details, see the wikipedia link above). What I'm concerned about in this post is how the .NET SortedDictionary is actually implemented. In .NET 4, behind the scenes, the actual implementation of the tree is delegated to a SortedSet<KeyValuePair<TKey, TValue>>. One example tree might look like this: Each node in the above tree is stored as a separate SortedSet<T>.Node object (remember, in a SortedDictionary, T is instantiated to KeyValuePair<TKey, TValue>): class Node { public bool IsRed; public T Item; public SortedSet<T>.Node Left; public SortedSet<T>.Node Right; } The SortedSet only stores a reference to the root node; all the data in the tree is accessed by traversing the Left and Right node references until you reach the node you're looking for. Each individual node can be physically stored anywhere in memory; what's important is the relationship between the nodes. This is also why there is no constructor to SortedDictionary or SortedSet that takes an integer representing the capacity; there are no internal arrays that need to be created and resized. This may seen trivial, but it's an important distinction between SortedDictionary and SortedList that I'll cover later on. And that's pretty much it; it's a standard red-black tree. Plenty of webpages and datastructure books cover the algorithms behind the tree itself far better than I could. What's interesting is the comparions between SortedDictionary and SortedList, which I'll cover at the end. As a side point, SortedDictionary has existed in the BCL ever since .NET 2. That means that, all through .NET 2, 3, and 3.5, there has been a bona-fide sorted set class in the BCL (called TreeSet). However, it was internal, so it couldn't be used outside System.dll. Only in .NET 4 was this class exposed as SortedSet. SortedList Whereas SortedDictionary didn't use any backing arrays, SortedList does. It is implemented just as the name suggests; two arrays, one containing the keys, and one the values (I've just used random letters for the values): The items in the keys array are always guarenteed to be stored in sorted order, and the value corresponding to each key is stored in the same index as the key in the values array. In this example, the value for key item 5 is 'z', and for key item 8 is 'm'. Whenever an item is inserted or removed from the SortedList, a binary search is run on the keys array to find the correct index, then all the items in the arrays are shifted to accomodate the new or removed item. For example, if the key 3 was removed, a binary search would be run to find the array index the item was at, then everything above that index would be moved down by one: and then if the key/value pair {7, 'f'} was added, a binary search would be run on the keys to find the index to insert the new item, and everything above that index would be moved up to accomodate the new item: If another item was then added, both arrays would be resized (to a length of 10) before the new item was added to the arrays. As you can see, any insertions or removals in the middle of the list require a proportion of the array contents to be moved; an O(n) operation. However, if the insertion or removal is at the end of the array (ie the largest key), then it's only O(log n); the cost of the binary search to determine it does actually need to be added to the end (excluding the occasional O(n) cost of resizing the arrays to fit more items). As a side effect of using backing arrays, SortedList offers IList Keys and Values views that simply use the backing keys or values arrays, as well as various methods utilising the array index of stored items, which SortedDictionary does not (and cannot) offer. The Comparison So, when should you use one and not the other? Well, here's the important differences: Memory usage SortedDictionary and SortedList have got very different memory profiles. SortedDictionary... has a memory overhead of one object instance, a bool, and two references per item. On 64-bit systems, this adds up to ~40 bytes, not including the stored item and the reference to it from the Node object. stores the items in separate objects that can be spread all over the heap. This helps to keep memory fragmentation low, as the individual node objects can be allocated wherever there's a spare 60 bytes. In contrast, SortedList... has no additional overhead per item (only the reference to it in the array entries), however the backing arrays can be significantly larger than you need; every time the arrays are resized they double in size. That means that if you add 513 items to a SortedList, the backing arrays will each have a length of 1024. To conteract this, the TrimExcess method resizes the arrays back down to the actual size needed, or you can simply assign list.Capacity = list.Count. stores its items in a continuous block in memory. If the list stores thousands of items, this can cause significant problems with Large Object Heap memory fragmentation as the array resizes, which SortedDictionary doesn't have. Performance Operations on a SortedDictionary always have O(log n) performance, regardless of where in the collection you're adding or removing items. In contrast, SortedList has O(n) performance when you're altering the middle of the collection. If you're adding or removing from the end (ie the largest item), then performance is O(log n), same as SortedDictionary (in practice, it will likely be slightly faster, due to the array items all being in the same area in memory, also called locality of reference). So, when should you use one and not the other? As always with these sort of things, there are no hard-and-fast rules. But generally, if you: need to access items using their index within the collection are populating the dictionary all at once from sorted data aren't adding or removing keys once it's populated then use a SortedList. But if you: don't know how many items are going to be in the dictionary are populating the dictionary from random, unsorted data are adding & removing items randomly then use a SortedDictionary. The default (again, there's no definite rules on these sort of things!) should be to use SortedDictionary, unless there's a good reason to use SortedList, due to the bad performance of SortedList when altering the middle of the collection.

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• Improving Manageability of Virtual Environments

  - by Jeff Victor

  Boot Environments for Solaris 10 Branded Zones Until recently, Solaris 10 Branded Zones on Solaris 11 suffered one notable regression: Live Upgrade did not work. The individual packaging and patching tools work correctly, but the ability to upgrade Solaris while the production workload continued running did not exist. A recent Solaris 11 SRU (Solaris 11.1 SRU 6.4) restored most of that functionality, although with a slightly different concept, different commands, and without all of the feature details. This new method gives you the ability to create and manage multiple boot environments (BEs) for a Solaris 10 Branded Zone, and modify the active or any inactive BE, and to do so while the production workload continues to run. Background In case you are new to Solaris: Solaris includes a set of features that enables you to create a bootable Solaris image, called a Boot Environment (BE). This newly created image can be modified while the original BE is still running your workload(s). There are many benefits, including improved uptime and the ability to reboot into (or downgrade to) an older BE if a newer one has a problem. In Solaris 10 this set of features was named Live Upgrade. Solaris 11 applies the same basic concepts to the new packaging system (IPS) but there isn't a specific name for the feature set. The features are simply part of IPS. Solaris 11 Boot Environments are not discussed in this blog entry. Although a Solaris 10 system can have multiple BEs, until recently a Solaris 10 Branded Zone (BZ) in a Solaris 11 system did not have this ability. This limitation was addressed recently, and that enhancement is the subject of this blog entry. This new implementation uses two concepts. The first is the use of a ZFS clone for each BE. This makes it very easy to create a BE, or many BEs. This is a distinct advantage over the Live Upgrade feature set in Solaris 10, which had a practical limitation of two BEs on a system, when using UFS. The second new concept is a very simple mechanism to indicate the BE that should be booted: a ZFS property. The new ZFS property is named com.oracle.zones.solaris10:activebe (isn't that creative? ). It's important to note that the property is inherited from the original BE's file system to any BEs you create. In other words, all BEs in one zone have the same value for that property. When the (Solaris 11) global zone boots the Solaris 10 BZ, it boots the BE that has the name that is stored in the activebe property. Here is a quick summary of the actions you can use to manage these BEs: To create a BE: Create a ZFS clone of the zone's root dataset To activate a BE: Set the ZFS property of the root dataset to indicate the BE To add a package or patch to an inactive BE: Mount the inactive BE Add packages or patches to it Unmount the inactive BE To list the available BEs: Use the "zfs list" command. To destroy a BE: Use the "zfs destroy" command. Preparation Before you can use the new features, you will need a Solaris 10 BZ on a Solaris 11 system. You can use these three steps - on a real Solaris 11.1 server or in a VirtualBox guest running Solaris 11.1 - to create a Solaris 10 BZ. The Solaris 11.1 environment must be at SRU 6.4 or newer. Create a flash archive on the Solaris 10 system s10# flarcreate -n s10-system /net/zones/archives/s10-system.flar Configure the Solaris 10 BZ on the Solaris 11 system s11# zonecfg -z s10z Use 'create' to begin configuring a new zone. zonecfg:s10z create -t SYSsolaris10 zonecfg:s10z set zonepath=/zones/s10z zonecfg:s10z exit s11# zoneadm list -cv ID NAME STATUS PATH BRAND IP 0 global running / solaris shared - s10z configured /zones/s10z solaris10 excl Install the zone from the flash archive s11# zoneadm -z s10z install -a /net/zones/archives/s10-system.flar -p You can find more information about the migration of Solaris 10 environments to Solaris 10 Branded Zones in the documentation. The rest of this blog entry demonstrates the commands you can use to accomplish the aforementioned actions related to BEs. New features in action Note that the demonstration of the commands occurs in the Solaris 10 BZ, as indicated by the shell prompt "s10z# ". Many of these commands can be performed in the global zone instead, if you prefer. If you perform them in the global zone, you must change the ZFS file system names. Create The only complicated action is the creation of a BE. In the Solaris 10 BZ, create a new "boot environment" - a ZFS clone. You can assign any name to the final portion of the clone's name, as long as it meets the requirements for a ZFS file system name. s10z# zfs snapshot rpool/ROOT/zbe-0@snap s10z# zfs clone -o mountpoint=/ -o canmount=noauto rpool/ROOT/zbe-0@snap rpool/ROOT/newBE cannot mount 'rpool/ROOT/newBE' on '/': directory is not empty filesystem successfully created, but not mounted You can safely ignore that message: we already know that / is not empty! We have merely told ZFS that the default mountpoint for the clone is the root directory. List the available BEs and active BE Because each BE is represented by a clone of the rpool/ROOT dataset, listing the BEs is as simple as listing the clones. s10z# zfs list -r rpool/ROOT NAME USED AVAIL REFER MOUNTPOINT rpool/ROOT 3.55G 42.9G 31K legacy rpool/ROOT/zbe-0 1K 42.9G 3.55G / rpool/ROOT/newBE 3.55G 42.9G 3.55G / The output shows that two BEs exist. Their names are "zbe-0" and "newBE". You can tell Solaris that one particular BE should be used when the zone next boots by using a ZFS property. Its name is com.oracle.zones.solaris10:activebe. The value of that property is the name of the clone that contains the BE that should be booted. s10z# zfs get com.oracle.zones.solaris10:activebe rpool/ROOT NAME PROPERTY VALUE SOURCE rpool/ROOT com.oracle.zones.solaris10:activebe zbe-0 local Change the active BE When you want to change the BE that will be booted next time, you can just change the activebe property on the rpool/ROOT dataset. s10z# zfs get com.oracle.zones.solaris10:activebe rpool/ROOT NAME PROPERTY VALUE SOURCE rpool/ROOT com.oracle.zones.solaris10:activebe zbe-0 local s10z# zfs set com.oracle.zones.solaris10:activebe=newBE rpool/ROOT s10z# zfs get com.oracle.zones.solaris10:activebe rpool/ROOT NAME PROPERTY VALUE SOURCE rpool/ROOT com.oracle.zones.solaris10:activebe newBE local s10z# shutdown -y -g0 -i6 After the zone has rebooted: s10z# zfs get com.oracle.zones.solaris10:activebe rpool/ROOT rpool/ROOT com.oracle.zones.solaris10:activebe newBE local s10z# zfs mount rpool/ROOT/newBE / rpool/export /export rpool/export/home /export/home rpool /rpool Mount the original BE to see that it's still there. s10z# zfs mount -o mountpoint=/mnt rpool/ROOT/zbe-0 s10z# ls /mnt Desktop export platform Documents export.backup.20130607T214951Z proc S10Flar home rpool TT_DB kernel sbin bin lib system boot lost+found tmp cdrom mnt usr dev net var etc opt Patch an inactive BE At this point, you can modify the original BE. If you would prefer to modify the new BE, you can restore the original value to the activebe property and reboot, and then mount the new BE to /mnt (or another empty directory) and modify it. Let's mount the original BE so we can modify it. (The first command is only needed if you haven't already mounted that BE.) s10z# zfs mount -o mountpoint=/mnt rpool/ROOT/zbe-0 s10z# patchadd -R /mnt -M /var/sadm/spool 104945-02 Note that the typical usage will be: Create a BE Mount the new (inactive) BE Use the package and patch tools to update the new BE Unmount the new BE Reboot Delete an inactive BE ZFS clones are children of their parent file systems. In order to destroy the parent, you must first "promote" the child. This reverses the parent-child relationship. (For more information on this, see the documentation.) The original rpool/ROOT file system is the parent of the clones that you create as BEs. In order to destroy an earlier BE that is that parent of other BEs, you must first promote one of the child BEs to be the ZFS parent. Only then can you destroy the original BE. Fortunately, this is easier to do than to explain: s10z# zfs promote rpool/ROOT/newBE s10z# zfs destroy rpool/ROOT/zbe-0 s10z# zfs list -r rpool/ROOT NAME USED AVAIL REFER MOUNTPOINT rpool/ROOT 3.56G 269G 31K legacy rpool/ROOT/newBE 3.56G 269G 3.55G / Documentation This feature is so new, it is not yet described in the Solaris 11 documentation. However, MOS note 1558773.1 offers some details. Conclusion With this new feature, you can add and patch packages to boot environments of a Solaris 10 Branded Zone. This ability improves the manageability of these zones, and makes their use more practical. It also means that you can use the existing P2V tools with earlier Solaris 10 updates, and modify the environments after they become Solaris 10 Branded Zones.

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• Curing the Database-Application mismatch

  - by Phil Factor

  If an application requires access to a database, then you have to be able to deploy it so as to be version-compatible with the database, in phase. If you can deploy both together, then the application and database must normally be deployed at the same version in which they, together, passed integration and functional testing.  When a single database supports more than one application, then the problem gets more interesting. I’ll need to be more precise here. It is actually the application-interface definition of the database that needs to be in a compatible ‘version’.  Most databases that get into production have no separate application-interface; in other words they are ‘close-coupled’.  For this vast majority, the whole database is the application-interface, and applications are free to wander through the bowels of the database scot-free.  If you’ve spurned the perceived wisdom of application architects to have a defined application-interface within the database that is based on views and stored procedures, any version-mismatch will be as sensitive as a kitten.  A team that creates an application that makes direct access to base tables in a database will have to put a lot of energy into keeping Database and Application in sync, to say nothing of having to tackle issues such as security and audit. It is not the obvious route to development nirvana. I’ve been in countless tense meetings with application developers who initially bridle instinctively at the apparent restrictions of being ‘banned’ from the base tables or routines of a database.  There is no good technical reason for needing that sort of access that I’ve ever come across.  Everything that the application wants can be delivered via a set of views and procedures, and with far less pain for all concerned: This is the application-interface.  If more than zero developers are creating a database-driven application, then the project will benefit from the loose-coupling that an application interface brings. What is important here is that the database development role is separated from the application development role, even if it is the same developer performing both roles. The idea of an application-interface with a database is as old as I can remember. The big corporate or government databases generally supported several applications, and there was little option. When a new application wanted access to an existing corporate database, the developers, and myself as technical architect, would have to meet with hatchet-faced DBAs and production staff to work out an interface. Sure, they would talk up the effort involved for budgetary reasons, but it was routine work, because it decoupled the database from its supporting applications. We’d be given our own stored procedures. One of them, I still remember, had ninety-two parameters. All database access was encapsulated in one application-module. If you have a stable defined application-interface with the database (Yes, one for each application usually) you need to keep the external definitions of the components of this interface in version control, linked with the application source,  and carefully track and negotiate any changes between database developers and application developers.  Essentially, the application development team owns the interface definition, and the onus is on the Database developers to implement it and maintain it, in conformance.  Internally, the database can then make all sorts of changes and refactoring, as long as source control is maintained.  If the application interface passes all the comprehensive integration and functional tests for the particular version they were designed for, nothing is broken. Your performance-testing can ‘hang’ on the same interface, since databases are judged on the performance of the application, not an ‘internal’ database process. The database developers have responsibility for maintaining the application-interface, but not its definition,  as they refactor the database. This is easily tested on a daily basis since the tests are normally automated. In this setting, the deployment can proceed if the more stable application-interface, rather than the continuously-changing database, passes all tests for the version of the application. Normally, if all goes well, a database with a well-designed application interface can evolve gracefully without changing the external appearance of the interface, and this is confirmed by integration tests that check the interface, and which hopefully don’t need to be altered at all often.  If the application is rapidly changing its ‘domain model’  in the light of an increased understanding of the application domain, then it can change the interface definitions and the database developers need only implement the interface rather than refactor the underlying database.  The test team will also have to redo the functional and integration tests which are, of course ‘written to’ the definition.  The Database developers will find it easier if these tests are done before their re-wiring  job to implement the new interface. If, at the other extreme, an application receives no further development work but survives unchanged, the database can continue to change and develop to keep pace with the requirements of the other applications it supports, and needs only to take care that the application interface is never broken. Testing is easy since your automated scripts to test the interface do not need to change. The database developers will, of course, maintain their own source control for the database, and will be likely to maintain versions for all major releases. However, this will not need to be shared with the applications that the database servers. On the other hand, the definition of the application interfaces should be within the application source. Changes in it have to be subject to change-control procedures, as they will require a chain of tests. Once you allow, instead of an application-interface, an intimate relationship between application and database, we are in the realms of impedance mismatch, over and above the obvious security problems.  Part of this impedance problem is a difference in development practices. Whereas the application has to be regularly built and integrated, this isn’t necessarily the case with the database.  An RDBMS is inherently multi-user and self-integrating. If the developers work together on the database, then a subsequent integration of the database on a staging server doesn’t often bring nasty surprises. A separate database-integration process is only needed if the database is deliberately built in a way that mimics the application development process, but which hampers the normal database-development techniques.  This process is like demanding a official walking with a red flag in front of a motor car.  In order to closely coordinate databases with applications, entire databases have to be ‘versioned’, so that an application version can be matched with a database version to produce a working build without errors.  There is no natural process to ‘version’ databases.  Each development project will have to define a system for maintaining the version level. A curious paradox occurs in development when there is no formal application-interface. When the strains and cracks happen, the extra meetings, bureaucracy, and activity required to maintain accurate deployments looks to IT management like work. They see activity, and it looks good. Work means progress.  Management then smile on the design choices made. In IT, good design work doesn’t necessarily look good, and vice versa.

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• Summit Time!

  - by Ajarn Mark Caldwell

  Boy, how time flies!  I can hardly believe that the 2011 PASS Summit is just one week away.  Maybe it snuck up on me because it’s a few weeks earlier than last year.  Whatever the cause, I am really looking forward to next week.  The PASS Summit is the largest SQL Server conference in the world and a fantastic networking opportunity thrown in for no additional charge.  Here are a few thoughts to help you maximize the week. Networking As Karen Lopez (blog | @DataChick) mentioned in her presentation for the Professional Development Virtual Chapter just a couple of weeks ago, “Don’t wait until you need a new job to start networking.”  You should always be working on your professional network.  Some people, especially technical-minded people, get confused by the term networking.  The first image that used to pop into my head was the image of some guy standing, awkwardly, off to the side of a cocktail party, trying to shmooze those around him.  That’s not what I’m talking about.  If you’re good at that sort of thing, and you can strike up a conversation with some stranger and learn all about them in 5 minutes, and walk away with your next business deal all but approved by the lawyers, then congratulations.  But if you’re not, and most of us are not, I have two suggestions for you.  First, register for Don Gabor’s 2-hour session on Tuesday at the Summit called Networking to Build Business Contacts.  Don is a master at small talk, and at teaching others, and in just those two short hours will help you with important tips about breaking the ice, remembering names, and smooth transitions into and out of conversations.  Then go put that great training to work right away at the Tuesday night Welcome Reception and meet some new people; which is really my second suggestion…just meet a few new people.  You see, “networking” is about meeting new people and being friendly without trying to “work it” to get something out of the relationship at this point.  In fact, Don will tell you that a better way to build the connection with someone is to look for some way that you can help them, not how they can help you. There are a ton of opportunities as long as you follow this one key point: Don’t stay in your hotel!  At the least, get out and go to the free events such as the Tuesday night Welcome Reception, the Wednesday night Exhibitor Reception, and the Thursday night Community Appreciation Party.  All three of these are perfect opportunities to meet other professionals with a similar job or interest as you, and you never know how that may help you out in the future.  Maybe you just meet someone to say HI to at breakfast the next day instead of eating alone.  Or maybe you cross paths several times throughout the Summit and compare notes on different sessions you attended.  And you just might make new friends that you look forward to seeing year after year at the Summit.  Who knows, it might even turn out that you have some specific experience that will help out that other person a few months’ from now when they run into the same challenge that you just overcame, or vice-versa.  But the point is, if you don’t get out and meet people, you’ll never have the chance for anything else to happen in the future. One more tip for shy attendees of the Summit…if you can’t bring yourself to strike up conversation with strangers at these events, then at the least, after you sit through a good session that helps you out, go up to the speaker and introduce yourself and thank them for taking the time and effort to put together their presentation.  Ideally, when you do this, tell them WHY it was beneficial to you (e.g. “Now I have a new idea of how to tackle a problem back at the office.”)  I know you think the speakers are all full of confidence and are always receiving a ton of accolades and applause, but you’re wrong.  Most of them will be very happy to hear first-hand that all the work they put into getting ready for their presentation is paying off for somebody. Training With over 170 technical sessions at the Summit, training is what it’s all about, and the training is fantastic!  Of course there are the big-name trainers like Paul Randall, Kimberly Tripp, Kalen Delaney, Itzik Ben-Gan and several others, but I am always impressed by the quality of the training put on by so many other “regular” members of the SQL Server community.  It is amazing how you don’t have to be a published author or otherwise recognized as an “expert” in an area in order to make a big impact on others just by sharing your personal experience and lessons learned.  I would rather hear the story of, and lessons learned from, “some guy or gal” who has actually been through an issue and came out the other side, than I would a trained professor who is speaking just from theory or an intellectual understanding of a topic. In addition to the three full days of regular sessions, there are also two days of pre-conference intensive training available.  There is an extra cost to this, but it is a fantastic opportunity.  Think about it…you’re already coming to this area for training, so why not extend your stay a little bit and get some in-depth training on a particular topic or two?  I did this for the first time last year.  I attended one day of extra training and it was well worth the time and money.  One of the best reasons for it is that I am extremely busy at home with my regular job and family, that it was hard to carve out the time to learn about the topic on my own.  It worked out so well last year that I am doubling up and doing two days or “pre-cons” this year. And then there are the DVDs.  I think these are another great option.  I used the online schedule builder to get ready and have an idea of which sessions I want to attend and when they are (much better than trying to figure this out at the last minute every day).  But the problem that I have run into (seems this happens every year) is that nearly every session block has two different sessions that I would like to attend.  And some of them have three!  ACK!  That won’t work!  What is a guy supposed to do?  Well, one option is to purchase the DVDs which are recordings of the audio and projected images from each session so you can continue to attend sessions long after the Summit is officially over.  Yes, many (possibly all) of these also get posted online and attendees can access those for no extra charge, but those are not necessarily all available as quickly as the DVD recording are, and the DVDs are often more convenient than downloading, especially if you want to share the training with someone who was not able to attend in person. Remember, I don’t make any money or get any other benefit if you buy the DVDs or from anything else that I have recommended here.  These are just my own thoughts, trying to help out based on my experiences from the 8 or so Summits I have attended.  There is nothing like the Summit.  It is an awesome experience, fantastic training, and a whole lot of fun which is just compounded if you’ll take advantage of the first part of this article and make some new friends along the way.

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• The Great Divorce

  - by BlackRabbitCoder

  I have a confession to make: I've been in an abusive relationship for more than 17 years now.  Yes, I am not ashamed to admit it, but I'm finally doing something about it. I met her in college, she was new and sexy and amazingly fast -- and I'd never met anything like her before.  Her style and her power captivated me and I couldn't wait to learn more about her.  I took a chance on her, and though I learned a lot from her -- and will always be grateful for my time with her -- I think it's time to move on. Her name was C++, and she so outshone my previous love, C, that any thoughts of going back evaporated in the heat of this new romance.  She promised me she'd be gentle and not hurt me the way C did.  She promised me she'd clean-up after herself better than C did.  She promised me she'd be less enigmatic and easier to keep happy than C was.  But I was deceived.  Oh sure, as far as truth goes, it wasn't a complete lie.  To some extent she was more fun, more powerful, safer, and easier to maintain.  But it just wasn't good enough -- or at least it's not good enough now. I loved C++, some part of me still does, it's my first-love of programming languages and I recognize its raw power, its blazing speed, and its improvements over its predecessor.  But with today's hardware, at speeds we could only dream to conceive of twenty years ago, that need for speed -- at the cost of all else -- has died, and that has left my feelings for C++ moribund. If I ever need to write an operating system or a device driver, then I might need that speed.  But 99% of the time I don't.  I'm a business-type programmer and chances are 90% of you are too, and even the ones who need speed at all costs may be surprised by how much you sacrifice for that.   That's not to say that I don't want my software to perform, and it's not to say that in the business world we don't care about speed or that our job is somehow less difficult or technical.  There's many times we write programs to handle millions of real-time updates or handle thousands of financial transactions or tracking trading algorithms where every second counts.  But if I choose to write my code in C++ purely for speed chances are I'll never notice the speed increase -- and equally true chances are it will be far more prone to crash and far less easy to maintain.  Nearly without fail, it's the macro-optimizations you need, not the micro-optimizations.  If I choose to write a O(n2) algorithm when I could have used a O(n) algorithm -- that can kill me.  If I choose to go to the database to load a piece of unchanging data every time instead of caching it on first load -- that too can kill me.  And if I cross the network multiple times for pieces of data instead of getting it all at once -- yes that can also kill me.  But choosing an overly powerful and dangerous mid-level language to squeeze out every last drop of performance will realistically not make stock orders process any faster, and more likely than not open up the system to more risk of crashes and resource leaks. And that's when my love for C++ began to die.  When I noticed that I didn't need that speed anymore.  That that speed was really kind of a lie.  Sure, I can be super efficient and pack bits in a byte instead of using separate boolean values.  Sure, I can use an unsigned char instead of an int.  But in the grand scheme of things it doesn't matter as much as you think it does.  The key is maintainability, and that's where C++ failed me.  I like to tell the other developers I work with that there's two levels of correctness in coding: Is it immediately correct? Will it stay correct? That is, you can hack together any piece of code and make it correct to satisfy a task at hand, but if a new developer can't come in tomorrow and make a fairly significant change to it without jeopardizing that correctness, it won't stay correct. Some people laugh at me when I say I now prefer maintainability over speed.  But that is exactly the point.  If you focus solely on speed you tend to produce code that is much harder to maintain over the long hall, and that's a load of technical debt most shops can't afford to carry and end up completely scrapping code before it's time.  When good code is written well for maintainability, though, it can be correct both now and in the future. And you know the best part is?  My new love is nearly as fast as C++, and in some cases even faster -- and better than that, I know C# will treat me right.  Her creators have poured hundreds of thousands of hours of time into making her the sexy beast she is today.  They made her easy to understand and not an enigmatic mess.  They made her consistent and not moody and amorphous.  And they made her perform as fast as I care to go by optimizing her both at compile time and a run-time. Her code is so elegant and easy on the eyes that I'm not worried where she will run to or what she'll pull behind my back.  She is powerful enough to handle all my tasks, fast enough to execute them with blazing speed, maintainable enough so that I can rely on even fairly new peers to modify my work, and rich enough to allow me to satisfy any need.  C# doesn't ask me to clean up her messes!  She cleans up after herself and she tries to make my life easier for me by taking on most of those optimization tasks C++ asked me to take upon myself.  Now, there are many of you who would say that I am the cause of my own grief, that it was my fault C++ didn't behave because I didn't pay enough attention to her.  That I alone caused the pain she inflicted on me.  And to some extent, you have a point.  But she was so high maintenance, requiring me to know every twist and turn of her vast and unrestrained power that any wrong term or bout of forgetfulness was met with painful reminders that she wasn't going to watch my back when I made a mistake.  But C#, she loves me when I'm good, and she loves me when I'm bad, and together we make beautiful code that is both fast and safe. So that's why I'm leaving C++ behind.  She says she's changing for me, but I have no interest in what C++0x may bring.  Oh, I'll still keep in touch, and maybe I'll see her now and again when she brings her problems to my door and asks for some attention -- for I always have a soft spot for her, you see.  But she's out of my house now.  I have three kids and a dog and a cat, and all require me to clean up after them, why should I have to clean up after my programming language as well?

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• Rapid Evolution of Society & Technology

  - by Michael Snow

  We caught up with Brian Solis on the phone the other day and Christie Flanagan had a chance to chat with him and learn a bit more about him and some of the concepts he'll be addressing in our Social Business Thought Leaders Webcast on Thursday 12/13/12. «--- Interview with Brian Solis  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast- mso-fareast-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Be sure and register for this week's webcast ---» ------------------- Guest post by Brian Solis. Reposted (Borrowed) from his posting of May 24, 2012 Dear [insert business name], what’s your promise? - Brian Solis You say you want to get closer to customers, but your actions are different than your words. You say you want to “surprise and delight” customers, but your product development teams are too busy building against a roadmap without consideration of the 5th P of marketing…people. Your employees are your number one asset, however the infrastructure of the organization has turned once optimistic and ambitious intrapreneurs into complacent cogs or worse, your greatest detractors. You question the adoption of disruptive technology by your internal champions yet you’ve not tried to find the value for yourself. You’re a change agent and you truly wish to bring about change, but you’ve not invested time or resources to answer “why” in your endeavors to become a connected or social business. If we are to truly change, we must find purpose. We must uncover the essence of our business and the value it delivers to traditional and connected consumers. We must rethink the spirit of today’s embrace and clearly articulate how transformation is going to improve customer and employee experiences and relationships now and over time. Without doing so, any attempts at evolution will be thwarted by reality. In an era of Digital Darwinism, no business is too big to fail or too small to succeed. These are undisciplined times which require alternative approaches to recognize and pursue new opportunities. But everything begins with acknowledging the 360 view of the world that you see today is actually a filtered view of managed and efficient convenience. Today, many organizations that were once inspired by innovation and engagement have fallen into a process of marketing, operationalizing, managing, and optimizing. That might have worked for the better part of the last century, but for the next 10 years and beyond, new vision, leadership and supporting business models will be written to move businesses from rigid frameworks to adaptive and agile entities. I believe that today’s executives will undergo a great test; a test of character, vision, intention, and universal leadership. It starts with a simple, but essential question…what is your promise? Notice, I didn’t ask about your brand promise. Nor did I ask for you to cite your mission and vision statements. This is much more than value propositions or manufactured marketing language designed to hook audiences and stakeholders. I asked for your promise to me as your consumer, stakeholder, and partner. This isn’t about B2B or B2C, but instead, people to people, person to person. It is this promise that will breathe new life into an organization that on the outside, could be misdiagnosed as catatonic by those who are disrupting your markets. A promise, for example, is meant to inspire. It creates alignment. It serves as the foundation for your vision, mission, and all business strategies and it must come from the top to mean anything. For without it, we cannot genuinely voice what it is we stand for or stand behind. Think for a moment about the definition of community. It’s easy to confuse a workplace or a market where everyone simply shares common characteristics. However, a community in this day and age is much more than belonging to something, it’s about doing something together that makes belonging matter The next few years will force a divide where companies are separated by intention as measured by actions and words. But, becoming a social business is not enough. Becoming more authentic and transparent doesn’t serve as a mantra for a renaissance. A promise is the ink that inscribes the spirit of the relationship between you and me. A promise serves as the words that influence change from within and change beyond the halls of our business. It is the foundation for a renewed embrace, one that must then find its way to every aspect of the organization. It’s the difference between a social business and an adaptive business. While an adaptive business can also be social, it is the culture of the organization that strives to not just use technology to extend current philosophies or processes into new domains, but instead give rise to a new culture where striving for relevance is among its goals. The tools and networks simply become enablers of a greater mission You are reading this because you believe in something more than what you’re doing today. While you fight for change within your organization, remember to aim for a higher purpose. Organizations that strive for innovation, imagination, and relevance will outperform those that do not. Part of your job is to lead a missionary push that unites the groundswell with a top down cascade. Change will only happen because you and other internal champions see what others can’t and will do what other won’t. It takes resolve. It takes the ability to translate new opportunities into business value. And, it takes courage. “This is a very noisy world, so we have to be very clear what we want them to know about us”-Steve Jobs ----------------------------------------------------------------- So -- where do you begin to evaluate the kind of experience you are delivering for your customers, partners, and employees?  Take a look at this White Paper: Creating a Successful and Meaningful Customer Experience on the Web and then have a cup of coffee while you listen to the sage advice of Guy Kawasaki in a short video below.   An interview with Guy Kawasaki on Maximizing Social Media Channels 

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• 6 Facts About GlassFish Announcement

  - by Bruno.Borges

  Since Oracle announced the end of commercial support for future Oracle GlassFish Server versions, the Java EE world has started wondering what will happen to GlassFish Server Open Source Edition. Unfortunately, there's a lot of misleading information going around. So let me clarify some things with facts, not FUD. Fact #1 - GlassFish Open Source Edition is not dead GlassFish Server Open Source Edition will remain the reference implementation of Java EE. The current trunk is where an implementation for Java EE 8 will flourish, and this will become the future GlassFish 5.0. Calling "GlassFish is dead" does no good to the Java EE ecosystem. The GlassFish Community will remain strong towards the future of Java EE. Without revenue-focused mind, this might actually help the GlassFish community to shape the next version, and set free from any ties with commercial decisions. Fact #2 - OGS support is not over As I said before, GlassFish Server Open Source Edition will continue. Main change is that there will be no more future commercial releases of Oracle GlassFish Server. New and existing OGS 2.1.x and 3.1.x commercial customers will continue to be supported according to the Oracle Lifetime Support Policy. In parallel, I believe there's no other company in the Java EE business that offers commercial support to more than one build of a Java EE application server. This new direction can actually help customers and partners, simplifying decision through commercial negotiations. Fact #3 - WebLogic is not always more expensive than OGS Oracle GlassFish Server ("OGS") is a build of GlassFish Server Open Source Edition bundled with a set of commercial features called GlassFish Server Control and license bundles such as Java SE Support. OGS has at the moment of this writing the pricelist of U$ 5,000 / processor. One information that some bloggers are mentioning is that WebLogic is more expensive than this. Fact 3.1: it is not necessarily the case. The initial edition of WebLogic is called "Standard Edition" and falls into a policy where some “Standard Edition” products are licensed on a per socket basis. As of current pricelist, US$ 10,000 / socket. If you do the math, you will realize that WebLogic SE can actually be significantly more cost effective than OGS, and a customer can save money if running on a CPU with 4 cores or more for example. Quote from the price list: “When licensing Oracle programs with Standard Edition One or Standard Edition in the product name (with the exception of Java SE Support, Java SE Advanced, and Java SE Suite), a processor is counted equivalent to an occupied socket; however, in the case of multi-chip modules, each chip in the multi-chip module is counted as one occupied socket.” For more details speak to your Oracle sales representative - this is clearly at list price and every customer typically has a relationship with Oracle (like they do with other vendors) and different contractual details may apply. And although OGS has always been production-ready for Java EE applications, it is no secret that WebLogic has always been more enterprise, mission critical application server than OGS since BEA. Different editions of WLS provide features and upgrade irons like the WebLogic Diagnostic Framework, Work Managers, Side by Side Deployment, ADF and TopLink bundled license, Web Tier (Oracle HTTP Server) bundled licensed, Fusion Middleware stack support, Oracle DB integration features, Oracle RAC features (such as GridLink), Coherence Management capabilities, Advanced HA (Whole Service Migration and Server Migration), Java Mission Control, Flight Recorder, Oracle JDK support, etc. Fact #4 - There’s no major vendor supporting community builds of Java EE app servers There are no major vendors providing support for community builds of any Open Source application server. For example, IBM used to provide community support for builds of Apache Geronimo, not anymore. Red Hat does not commercially support builds of WildFly and if I remember correctly, never supported community builds of former JBoss AS. Oracle has never commercially supported GlassFish Server Open Source Edition builds. Tomitribe appears to be the exception to the rule, offering commercial support for Apache TomEE. Fact #5 - WebLogic and GlassFish share several Java EE implementations It has been no secret that although GlassFish and WebLogic share some JSR implementations (as stated in the The Aquarium announcement: JPA, JSF, WebSockets, CDI, Bean Validation, JAX-WS, JAXB, and WS-AT) and WebLogic understands GlassFish deployment descriptors, they are not from the same codebase. Fact #6 - WebLogic is not for GlassFish what JBoss EAP is for WildFly WebLogic is closed-source offering. It is commercialized through a license-based plus support fee model. OGS although from an Open Source code, has had the same commercial model as WebLogic. Still, one cannot compare GlassFish/WebLogic to WildFly/JBoss EAP. It is simply not the same case, since Oracle has had two different products from different codebases. The comparison should be limited to GlassFish Open Source / Oracle GlassFish Server versus WildFly / JBoss EAP. But the message now is much clear: Oracle will commercially support only the proprietary product WebLogic, and invest on GlassFish Server Open Source Edition as the reference implementation for the Java EE platform and future Java EE 8, as a developer-friendly community distribution, and encourages community participation through Adopt a JSR and contributions to GlassFish. In comparison Oracle's decision has pretty much the same goal as to when IBM killed support for Websphere Community Edition; and to when Red Hat decided to change the name of JBoss Community Edition to WildFly, simplifying and clarifying marketing message and leaving the commercial field wide open to JBoss EAP only. Oracle can now, as any other vendor has already been doing, focus on only one commercial offer. Some users are saying they will now move to WildFly, but it is important to note that Red Hat does not offer commercial support for WildFly builds. Although the future JBoss EAP versions will come from the same codebase as WildFly, the builds will definitely not be the same, nor sharing 100% of their functionalities and bug fixes. This means there will be no company running a WildFly build in production with support from Red Hat. This discussion has also raised an important and interesting information: Oracle offers a free for developers OTN License for WebLogic. For other environments this is different, but please note this is the same policy Red Hat applies to JBoss EAP, as stated in their download page and terms. Oracle had the same policy for OGS. TL;DR; GlassFish Server Open Source Edition isn’t dead. Current and new OGS 2.x/3.x customers will continue to have support (respecting LSP). WebLogic is not necessarily more expensive than OGS. Oracle will focus on one commercially supported Java EE application server, like other vendors also limit themselves to support one build/product only. Community builds are hardly supported. Commercially supported builds of Open Source products are not exactly from the same codebase as community builds. What's next for GlassFish and the Java EE community? There are conversations in place to tackle some of the community desires, most of them stated by Markus Eisele in his blog post. We will keep you posted.

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• Thou shalt not put code on a piedestal - Code is a tool, no more, no less

  - by Ralf Westphal

  “Write great code and everything else becomes easier” is what Paul Pagel believes in. That´s his version of an adage by Brian Marick he cites: “treat code as an end, not just a means.” And he concludes: “My post-Agile world is software craftsmanship.” I wonder, if that´s really the way to go. Will “simply” writing great code lead the software industry into the light? He´s alluding to the philosopher Kant who proposed, a human beings should never be treated as a means, but always as an end. But should we transfer this ethical statement into the world of software? I doubt it.   Reason #1: Human beings are categorially different from code. They are autonomous entities who need to find a way of living happily together. To Kant it seemed this goal could only be reached if nobody (ab)used a human being for his/her purposes. Because using a human being, i.e. treating it as a means, would contradict the fundamental autonomy and freedom of human beings. People should hold up a symmetric view of their relationships: Since nobody wants to be (ab)used, nobody should (ab)use anybody else. If you want to be treated decently, with respect, in accordance with your own free will - which means as an end - then do the same to other people. Code is dead, it´s a product, it´s a tool for people to reach their goals. No company spends any money on code other than to save money or earn money in the long run. Code is not a puppy. Enterprises do not commission software development to just feel good in its company. Code is not a buddy. Code is a slave, if you will. A mechanical slave, a non-tangible robot. Code is a tool, is a tool. And if we start to treat it differently, if we elevate its status unduely… I guess that will contort our relationship in a contraproductive way. Please get me right: Just because something is “just a tool”, “just a product” does not mean we should not be careful while designing, building, using it. Right to the contrary. We should be very careful when writing code – but not for the code´s sake! We should be careful because we respect our customers who are fellow human beings who should be treated as an end. If we are careless, neglectful, ignorant when producing code on their behalf, then we´re using them. Being sloppy means you´re caring more for yourself that for your customer. You´re then treating the customer as a means to fulfill some of your own needs. That´s plain unethical behavior.   Reason #2: The focus should always be on your purpose, not on any tool. But if code is treated as an end, then the focus is on the code. That might sound right, because where else should be your focus as a software developer? But, well, I´d say, your focus should be on delivering value to your customer. Because in the end your customer does not care if you write a single line of code. She just wants her problem to be solved. Solving problems is the purpose of any contractor. Code must be treated just as a means, a tool we know how to handle very well. But if we´re really trying to be craftsmen then we should be conscious about exactly that and act ethically. That means we must never be so focused on our tool as to be unable to suggest better solutions to the problems of our customers than code.   I´m all with Paul when he urges us to “Write great code”. Sure, if you need to write code, then by all means do so. Write the best code you can think of – and then try to improve it. Paul has all the best intentions when he signs Brians “treat code as an end” - but as we all know: “The road to hell is paved with best intentions” ;-) Yes, I can imagine a “hell of code focus”. In fact, I don´t need to imagine it, I´m seeing it quite often. Because code hell is whereever two developers stand together and are so immersed in talking about all sorts of coding tricks, design patterns, code smells, technologies, platforms, tools that they lose sight of the big picture. Talking about TDD or SOLID or refactoring is a sign of consciousness – relative to the “cowboy coders” view of the world. But from yet another point of view TDD, SOLID, and refactoring are just cures for ailments within a system. And I fear, if “Writing great code” is the only focus or the main focus of software development, then we as an industry lose the ability to see that. Focus draws a line around something, it defines a horizon for perceptions and thinking. So if we focus on code our horizon ends where “the land of code” ends. I don´t think that should be our professional attitude.   So what about Software Craftsmanship as the next big thing after Agility? I think Software Craftsmanship has an important message for all software developers and beyond. But to make it the successor of the Agility movement seems to miss a point. Agility never claimed to solve all software development problems, I´d say. So to blame it for having missed out on certain aspects of it is wrong. If I had to summarize Agility in one word I´d say “Value”. Agility put value for the customer back in software development. Focus on delivering value early and often – that´s Agility´s mantra. All else follows from that. And I ask you: Is that obsolete? Is delivering value not hip anymore? No, sure not. That´s our very purpose as software developers. So how can Agility become obsolete and need to be replaced? We need to do away with this “either/or”-thinking. It´s either Agility or Lean or Software Craftsmanship or whatnot. Instead we should start integrating concepts and movements. Think “both/and”. Think Agility plus Software Craftsmanship plus Lean plus whatnot. We don´t neet to tear down anything from a piedestal and replace it with a new idol. Instead we should do away with piedestals and arrange whatever is helpful is a circle. Then we can turn to concepts, movements for whatever they are best. After 10 years of Agility we should be able to identify what it was good at – and keep that. Keep Agility around and add whatever Agility was lacking or never concerned with. Add whatever is at the core of Software Craftsmanship. Add whatever is at the core of Lean etc. But don´t call out the age of Post-Agility. Because it better never will end. Because once we start to lose Agility´s core we´re losing focus of the customer.

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• Expectations + Rewards = Innovation

  - by D'Arcy Lussier

  “Innovation” is a heavy word. We regard those that embrace it as “Innovators”. We describe organizations as being “Innovative”. We hold those associated with the word in high regard, even though its dictionary definition is very simple: Introducing something new. What our culture has done is wrapped Innovation in white robes and a gold crown. Innovation is rarely just introducing something new. Innovations and innovators are typically associated with other terms: groundbreaking, genius, industry-changing, creative, leading. Being a true innovator and creating innovations are a big deal, and something companies try to strive for…or at least say they strive for. There’s huge value in being recognized as an innovator in an industry, since the idea is that innovation equates to increased profitability. IBM ran an ad a few years back that showed what their view of innovation is: “The point of innovation is to make actual money.” If the money aspect makes you feel uneasy, consider it another way: the point of innovation is to <insert payoff here>. Companies that innovate will be more successful. Non-profits that innovate can better serve their target clients. Governments that innovate can better provide services to their citizens. True innovation is not easy to come by though. As with anything in business, how well an organization will innovate is reliant on the employees it retains, the expectations placed on those employees, and the rewards available to them. In a previous blog post I talked about one formula: Right Employees + Happy Employees = Productive Employees I want to introduce a new one, that builds upon the previous one: Expectations + Rewards = Innovation  The level of innovation your organization will realize is directly associated with the expectations you place on your staff and the rewards you make available to them. Expectations We may feel uncomfortable with the idea of placing expectations on our staff, mainly because expectation has somewhat of a negative or cold connotation to it: “I expect you to act this way or else!” The problem is in the or-else part…we focus on the negative aspects of failing to meet expectations instead of looking at the positive side. “I expect you to act this way because it will produce <insert benefit here>”. Expectations should not be set to punish but instead be set to ensure quality. At a recent conference I spoke with some Microsoft employees who told me that you have five years from starting with the company to reach a “Senior” level. If you don’t, then you’re let go. The expectation Microsoft placed on their staff is that they should be working towards improving themselves, taking more responsibility, and thus ensure that there is a constant level of quality in the workforce. Rewards Let me be clear: a paycheck is not a reward. A paycheck is simply the employer’s responsibility in the employee/employer relationship. A paycheck will never be the key motivator to drive innovation. Offering employees something over and above their required compensation can spur them to greater performance and achievement. Working in the food service industry, this tactic was used again and again: whoever has the highest sales over lunch will receive a free lunch/gift certificate/entry into a draw/etc. There was something to strive for, to try beyond the baseline of what our serving jobs were. It was through this that innovative sales techniques would be tried and honed, with key servers being top sellers time and time again. At a code camp I spoke at, I was amazed to see that all the employees from one company receive $100 Visa gift cards as a thank you for taking time to speak. Again, offering something over and above that can give that extra push for employees. Rewards work. But what about the fairness angle? In the restaurant example I gave, there were servers that would never win the competition. They just weren’t good enough at selling and never seemed to get better. So should those that did work at performing better and produce more sales for the restaurant not get rewarded because those who weren’t working at performing better might get upset? Of course not! Organizations succeed because of their top performers and those that strive to join their ranks. The Expectation/Reward Graph While the Expectations + Rewards = Innovation formula may seem like a simple mathematics formula, there’s much more going under the hood. In fact there are three different outcomes that could occur based on what you put in as values for Expectations and Rewards. Consider the graph below and the descriptions that follow: Disgruntled – High Expectation, Low Reward I worked at a company where the mantra was “Company First, Because We Pay You”. Even today I still hear stories of how this sentiment continues to be perpetuated: They provide you a paycheck and a means to live, therefore you should always put them as your top priority. Of course, this is a huge imbalance in the expectation/reward equation. Why would anyone willingly meet high expectations of availability, workload, deadlines, etc. when there is no reward other than a paycheck to show for it? Remember: paychecks are not rewards! Instead, you see employees be disgruntled which not only affects the level of production but also the level of quality within an organization. It also means that you see higher turnover. Complacent – Low Expectation, Low Reward Complacency is a systemic problem that typically exists throughout all levels of an organization. With no real expectations or rewards, nobody needs to excel. In fact, those that do try to innovate, improve, or introduce new things into the organization might be shunned or pushed out by the rest of the staff who are just doing things the same way they’ve always done it. The bigger issue for the organization with low/low values is that at best they’ll never grow beyond their current size (and may shrink actually), and at worst will cease to exist. Entitled – Low Expectation, High Reward It’s one thing to say you have the best people and reward them as such, but its another thing to actually have the best people and reward them as such. Organizations with Entitled employees are the former: their organization provides them with all types of comforts, benefits, and perks. But there’s no requirement before the rewards are dolled out, and there’s no short-list of who receives the rewards. Everyone in the company is treated the same and is given equal share of the spoils. Entitlement is actually almost identical with Complacency with one notable difference: just try to introduce higher expectations into an entitled organization! Entitled employees have been spoiled for so long that they can’t fathom having rewards taken from them, or having to achieve specific levels of performance before attaining them. Those running the organization also buy in to the Entitled sentiment, feeling that they must persist the same level of comforts to appease their staff…even though the quality of the employee pool may be suspect. Innovative – High Expectation, High Reward Finally we have the Innovative organization which places high expectations but also provides high rewards. This organization gets it: if you truly want the best employees you need to apply equal doses of pressure and praise. Realize that I’m not suggesting crazy overtime or un-realistic working conditions. I do not agree with the “Glengary-Glenross” method of encouragement. But as anyone who follows sports can tell you, the teams that win are the ones where the coaches push their players to be their best; to achieve new levels of performance that they didn’t know they could receive. And the result for the players is more money, fame, and opportunity. It’s in this environment that organizations can focus on innovation – true innovation that builds the business and allows everyone involved to truly benefit. In Closing Organizations love to use the word “Innovation” and its derivatives, but very few actually do innovate. For many, the term has just become another marketing buzzword to lump in with all the other business terms that get overused. But for those organizations that truly get the value of innovation, they will be the ones surging forward while other companies simply fade into the background. And they will be the organizations that expect more from their employees, and give them their just rewards.

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• Developing Schema Compare for Oracle (Part 1)

  - by Simon Cooper

  SQL Compare is one of Red Gate's most successful SQL Server tools; it allows developers and DBAs to compare and synchronize the contents of their databases. Although similar tools exist for Oracle, they are quite noticeably lacking in the usability and stability that SQL Compare is known for in the SQL Server world. We could see a real need for a usable schema comparison tools for Oracle, and so the Schema Compare for Oracle project was born. Over the next few weeks, as we come up to release of v1, I'll be doing a series of posts on the development of Schema Compare for Oracle. For the first post, I thought I would start with the main pitfalls that we stumbled across when developing the product, especially from a SQL Server background. 1. Schemas and Databases The most obvious difference is that the concept of a 'database' is quite different between Oracle and SQL Server. On SQL Server, one server instance has multiple databases, each with separate schemas. There is typically little communication between separate databases, and most databases are no more than about 1000-2000 objects. This means SQL Compare can register an entire database in a reasonable amount of time, and cross-database dependencies probably won't be an issue. It is a quite different scene under Oracle, however. The terms 'database' and 'instance' are used interchangeably, (although technically 'database' refers to the datafiles on disk, and 'instance' the running Oracle process that reads & writes to the database), and a database is a single conceptual entity. This immediately presents problems, as it is infeasible to register an entire database as we do in SQL Compare; in my Oracle install, using the standard recommended options, there are 63975 system objects. If we tried to register all those, not only would it take hours, but the client would probably run out of memory before we finished. As a result, we had to allow people to specify what schemas they wanted to register. This decision had quite a few knock-on effects for the design, which I will cover in a future post. 2. Connecting to Oracle The next obvious difference is in actually connecting to Oracle – in SQL Server, you can specify a server and database, and off you go. On Oracle things are slightly more complicated. SIDs, Service Names, and TNS A database (the files on disk) must have a unique identifier for the databases on the system, called the SID. It also has a global database name, which consists of a name (which doesn't have to match the SID) and a domain. Alternatively, you can identify a database using a service name, which normally has a 1-to-1 relationship with instances, but may not if, for example, using RAC (Real Application Clusters) for redundancy and failover. You specify the computer and instance you want to connect to using TNS (Transparent Network Substrate). The user-visible parts are a config file (tnsnames.ora) on the client machine that specifies how to connect to an instance. For example, the entry for one of my test instances is: SC_11GDB1 = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = simonctest)(PORT = 1521)) ) (CONNECT_DATA = (SID = 11gR1db1) ) ) This gives the hostname, port, and SID of the instance I want to connect to, and associates it with a name (SC_11GDB1). The tnsnames syntax also allows you to specify failover, multiple descriptions and address lists, and client load balancing. You can then specify this TNS identifier as the data source in a connection string. Although using ODP.NET (the .NET dlls provided by Oracle) was fine for internal prototype builds, once we released the EAP we discovered that this simply wasn't an acceptable solution for installs on other people's machines. Due to .NET assembly strong naming, users had to have installed on their machines the exact same version of the ODP.NET dlls as we had on our build server. We couldn't ship the ODP.NET dlls with our installer as the Oracle license agreement prohibited this, and we didn't want to force users to install another Oracle client just so they can run our program. To be able to list the TNS entries in the connection dialog, we also had to locate and parse the tnsnames.ora file, which was complicated by users with several Oracle client installs and intricate TNS entries. After much swearing at our computers, we eventually decided to use a third party Oracle connection library from Devart that we could ship with our program; this could use whatever client version was installed, parse the TNS entries for us, and also had the nice feature of being able to connect to an Oracle server without having any client installed at all. Unfortunately, their current license agreement prevents us from shipping an Oracle SDK, but that's a bridge we'll cross when we get to it. 3. Running synchronization scripts The most important difference is that in Oracle, DDL is non-transactional; you cannot rollback DDL statements like you can on SQL Server. Although we considered various solutions to this, including using the flashback archive or recycle bin, or generating an undo script, no reliable method of completely undoing a half-executed sync script has yet been found; so in this case we simply have to trust that the DBA or developer will check and verify the script before running it. However, before we got to that stage, we had to get the scripts to run in the first place... To run a synchronization script from SQL Compare we essentially pass the script over to the SqlCommand.ExecuteNonQuery method. However, when we tried to do the same for an OracleConnection we got a very strange error – 'ORA-00911: invalid character', even when running the most basic CREATE TABLE command. After much hair-pulling and Googling, we discovered that Oracle has got some very strange behaviour with semicolons at the end of statements. To understand what's going on, we need to take a quick foray into SQL and PL/SQL. PL/SQL is not T-SQL In SQL Server, T-SQL is the language used to interface with the database. It has DDL, DML, control flow, and many other nice features (like Turing-completeness) that you can mix and match in the same script. In Oracle, DDL SQL and PL/SQL are two completely separate languages, with different syntax, different datatypes and different execution engines within the instance. Oracle SQL is much more like 'pure' ANSI SQL, with no state, no control flow, and only the basic DML commands. PL/SQL is the Turing-complete language, but can only do DML and DCL (i.e. BEGIN TRANSATION commands). Any DDL or SQL commands that aren't recognised by the PL/SQL engine have to be passed back to the SQL engine via an EXECUTE IMMEDIATE command. In PL/SQL, a semicolons is a valid token used to delimit the end of a statement. In SQL, a semicolon is not a valid token (even though the Oracle documentation gives them at the end of the syntax diagrams) . When you execute the command CREATE TABLE table1 (COL1 NUMBER); in SQL*Plus the semicolon on the end is a command to SQL*Plus to execute the preceding statement on the server; it strips off the semicolon before passing it on. SQL Developer does a similar thing. When executing a PL/SQL block, however, the syntax is like so: BEGIN INSERT INTO table1 VALUES (1); INSERT INTO table1 VALUES (2); END; / In this case, the semicolon is accepted by the PL/SQL engine as a statement delimiter, and instead the / is the command to SQL*Plus to execute the current block. This explains the ORA-00911 error we got when trying to run the CREATE TABLE command – the server is complaining about the semicolon on the end. This also means that there is no SQL syntax to execute more than one DDL command in the same OracleCommand. Therefore, we would have to do a round-trip to the server for every command we want to execute. Obviously, this would cause lots of network traffic and be very slow on slow or congested networks. Our first attempt at a solution was to wrap every SQL statement (without semicolon) inside an EXECUTE IMMEDIATE command in a PL/SQL block and pass that to the server to execute. One downside of this solution is that we get no feedback as to how the script execution is going; we're currently evaluating better solutions to this thorny issue. Next up: Dependencies; how we solved the problem of being unable to register the entire database, and the knock-on effects to the whole product.

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• Five Key Strategies in Master Data Management

  - by david.butler(at)oracle.com

  Here is a very interesting Profit Magazine article on MDM: A recent customer survey reveals the deleterious effects of data fragmentation. by Trevor Naidoo, December 2010   Across industries and geographies, IT organizations have grown in complexity, whether due to mergers and acquisitions, or decentralized systems supporting functional or departmental requirements. With systems architected over time to support unique, one-off process needs, they are becoming costly to maintain, and the Internet has only further added to the complexity. Data fragmentation has become a key inhibitor in delivering flexible, user-friendly systems. The Oracle Insight team conducted a survey assessing customers' master data management (MDM) capabilities over the past two years to get a sense of where they are in terms of their capabilities. The responses, by 27 respondents from six different industries, reveal five key areas in which customers need to improve their data management in order to get better financial results. 1. Less than 15 percent of organizations surveyed understand the sources and quality of their master data, and have a roadmap to address missing data domains. Examples of the types of master data domains referred to are customer, supplier, product, financial and site. Many organizations have multiple sources of master data with varying degrees of data quality in each source -- customer data stored in the customer relationship management system is inconsistent with customer data stored in the order management system. Imagine not knowing how many places you stored your customer information, and whether a customer's address was the most up to date in each source. In fact, more than 55 percent of the respondents in the survey manage their data quality on an ad-hoc basis. It is important for organizations to document their inventory of data sources and then profile these data sources to ensure that there is a consistent definition of key data entities throughout the organization. Some questions to ask are: How do we define a customer? What is a product? How do we define a site? The goal is to strive for one common repository for master data that acts as a cross reference for all other sources and ensures consistent, high-quality master data throughout the organization. 2. Only 18 percent of respondents have an enterprise data management strategy to ensure that data is treated as an asset to the organization. Most respondents handle data at the department or functional level and do not have an enterprise view of their master data. The sales department may track all their interactions with customers as they move through the sales cycle, the service department is tracking their interactions with the same customers independently, and the finance department also has a different perspective on the same customer. The salesperson may not be aware that the customer she is trying to sell to is experiencing issues with existing products purchased, or that the customer is behind on previous invoices. The lack of a data strategy makes it difficult for business users to turn data into information via reports. Without the key building blocks in place, it is difficult to create key linkages between customer, product, site, supplier and financial data. These linkages make it possible to understand patterns. A well-defined data management strategy is aligned to the business strategy and helps create the governance needed to ensure that data stewardship is in place and data integrity is intact. 3. Almost 60 percent of respondents have no strategy to integrate data across operational applications. Many respondents have several disparate sources of data with no strategy to keep them in sync with each other. Even though there is no clear strategy to integrate the data (see #2 above), the data needs to be synced and cross-referenced to keep the business processes running. About 55 percent of respondents said they perform this integration on an ad hoc basis, and in many cases, it is done manually with the help of Microsoft Excel spreadsheets. For example, a salesperson needs a report on global sales for a specific product, but the product has different product numbers in different countries. Typically, an analyst will pull all the data into Excel, manually create a cross reference for that product, and then aggregate the sales. The exact same procedure has to be followed if the same report is needed the following month. A well-defined consolidation strategy will ensure that a central cross-reference is maintained with updates in any one application being propagated to all the other systems, so that data is synchronized and up to date. This can be done in real time or in batch mode using integration technology. 4. Approximately 50 percent of respondents spend manual efforts cleansing and normalizing data. Information stored in various systems usually follows different standards and formats, making it difficult to match the data. A customer's address can be stored in different ways using a variety of abbreviations -- for example, "av" or "ave" for avenue. Similarly, a product's attributes can be stored in a number of different ways; for example, a size attribute can be stored in inches and can also be entered as "'' ". These types of variations make it difficult to match up data from different sources. Today, most customers rely on manual, heroic efforts to match, cleanse, and de-duplicate data -- clearly not a scalable, sustainable model. To solve this challenge, organizations need the ability to standardize data for customers, products, sites, suppliers and financial accounts; however, less than 10 percent of respondents have technology in place to automatically resolve duplicates. It is no wonder, therefore, that we get communications about products we don't own, at addresses we don't reside, and using channels (like direct mail) we don't like. An all-too-common example of a potential challenge follows: Customers end up receiving duplicate communications, which not only impacts customer satisfaction, but also incurs additional mailing costs. Cleansing, normalizing, and standardizing data will help address most of these issues. 5. Only 10 percent of respondents have the ability to share data that was mastered in a master data hub. Close to 60 percent of respondents have efforts in place that profile, standardize and cleanse data manually, and the output of these efforts are stored in spreadsheets in various parts of the organization. This valuable information is not easily shared with the rest of the organization and, more importantly, this enriched information cannot be sent back to the source systems so that the data is fixed at the source. A key benefit of a master data management strategy is not only to clean the data, but to also share the data back to the source systems as well as other systems that need the information. Aside from the source systems, another key beneficiary of this data is the business intelligence system. Having clean master data as input to business intelligence systems provides more accurate and enhanced reporting.  Characteristics of Stellar MDM When deciding on the right master data management technology, organizations should look for solutions that have four main characteristics: enterprise-grade MDM performance complete technology that can be rapidly deployed and addresses multiple business issues end-to-end MDM process management with data quality monitoring and assurance pre-built MDM business relevant applications with data stores and workflows These master data management capabilities will aid in moving closer to a best-practice maturity level, delivering tremendous efficiencies and savings as well as revenue growth opportunities as a result of better understanding your customers.  Trevor Naidoo is a senior director in Industry Strategy and Insight at Oracle. 

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• Orchestrating the Virtual Enterprise

  - by John Murphy

  During the American Industrial Revolution, the Ford Motor Company did it all. It turned raw materials into a showroom full of Model Ts. It owned a steel mill, a glass factory, and an automobile assembly line. The company was both self-sufficient and innovative and went on to become one of the largest and most profitable companies in the world. Nowadays, it's unusual for any business to follow this vertical integration model because its much harder to be best in class across such a wide a range of capabilities and services. Instead, businesses focus on their core competencies and outsource other business functions to specialized suppliers. They exchange vertical integration for collaboration. When done well, all parties benefit from this arrangement and the collaboration leads to the creation of an agile, lean and successful "virtual enterprise." Case in point: For Sun hardware, Oracle outsources most of its manufacturing and all of its logistics to third parties. These are vital activities, but ones where Oracle doesn't have a core competency, so we shift them to business partners who do. Within our enterprise, we always retain the core functions of product development, support, and most of the sales function, because that's what constitutes our core value to our customers. This is a perfect example of a virtual enterprise.  What are the implications of this? It means that we must exchange direct internal control for indirect external collaboration. This fundamentally changes the relative importance of different business processes, the boundaries of security and information sharing, and the relationship of the supply chain systems to the ERP. The challenge is that the systems required to support this virtual paradigm are still mired in "island enterprise" thinking. But help is at hand. Developments such as the Web, social networks, collaboration, and rules-based orchestration offer great potential to fundamentally re-architect supply chain systems to better support the virtual enterprise.  Supply Chain Management Systems in a Virtual Enterprise Historically enterprise software was constructed to automate the ERP - and then the supply chain systems extended the ERP. They were joined at the hip. In virtual enterprises, the supply chain system needs to be ERP agnostic, sitting above each of the ERPs that are distributed across the virtual enterprise - most of which are operating in other businesses. This is vital so that the supply chain system can manage the flow of material and the related information through the multiple enterprises. It has to have strong collaboration tools. It needs to be highly flexible. Users need to be able to see information that's coming from multiple sources and be able to react and respond to events across those sources.  Oracle Fusion Distributed Order Orchestration (DOO) is a perfect example of a supply chain system designed to operate in this virtual way. DOO embraces the idea that a company's fulfillment challenge is a distributed, multi-enterprise problem. It enables users to manage the process and the trading partners in a uniform way and deliver a consistent user experience while operating over a heterogeneous, virtual enterprise. This is a fundamental shift at the core of managing supply chains. It forces virtual enterprises to think architecturally about how best to construct their supply chain systems.  Case in point, almost everyone has ordered from Amazon.com at one time or another. Our orders are as likely to be fulfilled by third parties as they are by Amazon itself. To deliver the order promptly and efficiently, Amazon has to send it to the right fulfillment location and know the availability in that location. It needs to be able to track status of the fulfillment and deal with exceptions. As a virtual enterprise, Amazon's operations, using thousands of trading partners, requires a very different approach to fulfillment than the traditional 'take an order and ship it from your own warehouse' model. Amazon had no choice but to develop a complex, expensive and custom solution to tackle this problem as there used to be no product solution available. Now, other companies who want to follow similar models have a better off-the-shelf choice -- Oracle Distributed Order Orchestration (DOO).  Consider how another of our customers is using our distributed orchestration solution. This major airplane manufacturer has a highly complex business and interacts regularly with the U.S. Government and major airlines. It sits in the middle of an intricate supply chain and needed to improve visibility across its many different entities. Oracle Fusion DOO gives the company an orchestration mechanism so it could improve quality, speed, flexibility, and consistency without requiring an organ transplant of these highly complex legacy systems. Many retailers face the challenge of dealing with brick and mortar, Web, and reseller channels. They all need to be knitted together into a virtual enterprise experience that is consistent for their customers. When a large U.K. grocer with a strong brick and mortar retail operation added an online business, they turned to Oracle Fusion DOO to bring these entities together. Disturbing the Peace with Acquisitions Quite often a company's ERP system is disrupted when it acquires a new company. An acquisition can inject a new set of processes and systems -- or even introduce an entirely new business like Sun's hardware did at Oracle. This challenge has been a driver for some of our DOO customers. A large power management company is using Oracle Fusion DOO to provide the flexibility to rapidly integrate additional products and services into its central fulfillment operation. The Flip Side of Fulfillment Meanwhile, we haven't ignored similar challenges on the supply side of the equation. Specifically, how to manage complex supply in a flexible way when there are multiple trading parties involved? How to manage the supply to suppliers? How to manage critical components that need to merge in a tier two or tier three supply chain? By investing in supply orchestration solutions for the virtual enterprise, we plan to give users better visibility into their network of suppliers to help them drive down costs. We also think this technology and full orchestration process can be applied to the financial side of organizations. An example is transactions that flow through complex internal structures to minimize tax exposure. We can help companies manage those transactions effectively by thinking about the internal organization as a virtual enterprise and bringing the same solution set to this internal challenge.  The Clear Front Runner No other company is investing in solving the virtual enterprise supply chain issues like Oracle is. Oracle is in a unique position to become the gold standard in this market space. We have the infrastructure of Oracle technology. We already have an Oracle Fusion DOO application which embraces the best of what's required in this area. And we're absolutely committed to extending our Fusion solution to other use cases and delivering even more business value.

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