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  • So, how is the Oracle HCM Cloud User Experience? In a word, smokin’!

    - by Edith Mireles-Oracle
    By Misha Vaughan, Oracle Applications User Experience Oracle unveiled its game-changing cloud user experience strategy at Oracle OpenWorld 2013 (remember that?) with a new simplified user interface (UI) paradigm.  The Oracle HCM cloud user experience is about light-weight interaction, tailored to the task you are trying to accomplish, on the device you are comfortable working with. A key theme for the Oracle user experience is being able to move from smartphone to tablet to desktop, with all of your data in the cloud. The Oracle HCM Cloud user experience provides designs for better productivity, no matter when and how your employees need to work. Release 8  Oracle recently demonstrated how fast it is moving development forward for our cloud applications, with the availability of release 8.  In release 8, users will see expanded simplicity in the HCM cloud user experience, such as filling out a time card and succession planning. Oracle has also expanded its mobile capabilities with task flows for payslips, managing absences, and advanced analytics. In addition, users will see expanded extensibility with the new structures editor for simplified pages, and the with the user interface text editor, which allows you to update language throughout the UI from one place. If you don’t like calling people who work for you “employees,” you can use this tool to create a term that is suited to your business.  Take a look yourself at what’s available now. What are people saying?Debra Lilley (@debralilley), an Oracle ACE Director who has a long history with Oracle Applications, recently gave her perspective on release 8: “Having had the privilege of seeing a preview of release 8, I am again impressed with the enhancements around simplified UI. Even more so, at a user group event in London this week, an existing Cloud HCM customer speaking publically about his implementation said he was very excited about release 8 as the absence functionality was so superior and simple to use.”  In an interview with Lilley for a blog post by Dennis Howlett  (@dahowlett), we probably couldn’t have asked for a more even-handed look at the Oracle Applications Cloud and the impact of user experience. Take the time to watch all three videos and get the full picture.  In closing, Howlett’s said: “There is always the caveat that getting from the past to Fusion [from the editor: Fusion is now called the Oracle Applications Cloud] is not quite as simple as may be painted, but the outcomes are much better than anticipated in large measure because the user experience is so much better than what went before.” Herman Slange, Technical Manager with Oracle Applications partner Profource, agrees with that comment. “We use on-premise Financials & HCM for internal use. Having a simple user interface that works on a desktop as well as a tablet for (very) non-technical users is a big relief. Coming from E-Business Suite, there is less training (none) required to access HCM content.  From a technical point of view, having the abilities to tailor the simplified UI very easy makes it very efficient for us to adjust to specific customer needs.  When we have a conversation about simplified UI, we just hand over a tablet and ask the customer to just use it. No training and no explanation required.” Finally, in a story by Computer Weekly  about Oracle customer BG Group, a natural gas exploration and production company based in the UK and with a presence in 20 countries, the author states: “The new HR platform has proved to be easier and more intuitive for HR staff to use than the previous SAP-based technology.” What’s Next for Oracle’s Applications Cloud User Experiences? This is the question that Steve Miranda, Oracle Executive Vice President, Applications Development, asks the Applications User Experience team, and we’ve been hard at work for some time now on “what’s next.”  I can’t say too much about it, but I can tell you that we’ve started talking to customers and partners, under non-disclosure agreements, about user experience concepts that we are working on in order to get their feedback. We recently had a chance to talk about possibilities for the Oracle HCM Cloud user experience at an Oracle HCM Southern California Customer Success Summit. This was a fantastic event, hosted by Shane Bliss and Vance Morossi of the Oracle Client Success Team. We got to use the uber-slick facilities of Allergan, our hosts (of Botox fame), headquartered in Irvine, Calif., with a presence in more than 100 countries. Photo by Misha Vaughan, Oracle Applications User Experience Vance Morossi, left, and Shane Bliss, of the Oracle Client Success Team, at an Oracle HCM Southern California Customer Success Summit.  We were treated to a few really excellent talks around human resources (HR). Alice White, VP Human Resources, discussed Allergan's process for global talent acquisition -- how Allergan has designed and deployed a global process, and global tools, along with Oracle and Cognizant, and are now at the end of a global implementation. She shared a couple of insights about the journey for Allergan: “One of the major areas for improvement was on role clarification within the company.” She said the company is “empowering managers and deputizing them as recruiters. Now it is a global process that is nimble and efficient."  Deepak Rammohan, VP Product Management, HCM Cloud, Oracle, also took the stage to talk about pioneering modern HR. He reflected modern HR problems of getting the right data about the workforce, the importance of getting the right talent as a key strategic initiative, and other workforce insights. "How do we design systems to deal with all of this?” he asked. “Make sure the systems are talent-centric. The next piece is collaborative, engaging, and mobile. A lot of this is influenced by what users see today. The last thing is around insight; insight at the point of decision-making." Rammohan showed off some killer HCM Cloud talent demos focused on simplicity and mobility that his team has been cooking up, and closed with a great line about the nature of modern recruiting: "Recruiting is a team sport." Deepak Rammohan, left, and Jake Kuramoto, both of Oracle, debate the merits of a Google Glass concept demo for recruiters on-the-go. Later, in an expo-style format, the Apps UX team showed several concepts for next-generation HCM Cloud user experiences, including demos shown by Jake Kuramoto (@jkuramoto) of The AppsLab, and Aylin Uysal (@aylinuysal), Director, HCM Cloud user experience. We even hauled out our eye-tracker, a research tool used to show where the eye is looking at a particular screen, thanks to teammate Michael LaDuke. Dionne Healy, HCM Client Executive, and Aylin Uysal, Director, HCM Cloud user experiences, Oracle, take a look at new HCM Cloud UX concepts. We closed the day with Jeremy Ashley (@jrwashley), VP, Applications User Experience, who brought it all back together by talking about the big picture for applications cloud user experiences. He covered the trends we are paying attention to now, what users will be expecting of their modern enterprise apps, and what Oracle’s design strategy is around these ideas.   We closed with an excellent reception hosted by ADP Payroll services at Bistango. Want to read more?Want to see where our cloud user experience is going next? Read more on the UsableApps web site about our latest design initiative: “Glance, Scan, Commit.” Or catch up on the back story by looking over our Applications Cloud user experience content on the UsableApps web site.  You can also find out where we’ll be next at the Events page on UsableApps.

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  • TechDays 2011 Sweden Videos

    - by Your DisplayName here!
    All the videos from the excellent Örebro event are now online. Dominick Baier: A Technical Introduction to the Windows Identity Foundation (watch) Dominick Baier & Christian Weyer: Securing REST-Services and Web APIs on the Windows Azure Platform (watch) Christian Weyer: Real World Azure - Elasticity from on-premise to the cloud and back (watch) Our interview with Robert (watch)

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  • Recommendations for books on career development

    - by Victor
    For a programmer that wishes to udnerstand principles of economics/how money flows, the basic principles of money exchanging hands..what are some good books/magazines/publications/journals? Please assume a beginner level willing to learn fast and hard. The objective is to understand why some jobs pay more than others. On the topic of books, are there some well known autobiographies of leading CTOs coming from a technical background?

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  • BIWA Wednesday TechCast Series - Opposition to Data Warehouse Initiatives

    - by jenny.gelhausen
    BIWA Wednesday TechCast Series - 19th Event! Opposition to Data Warehouse Initiatives Please join us for this webcast on Wednesday, March 24, 12 noon Eastern or check your local area's time Webcast is open to clients, prospects and partners. No matter how good your technology and technical skills, organizational issues can derail a data warehousing or BI project. Therefore BIWA presents a vital topic that crosses product boundaries: organizational resistance to data warehouse initiatives - how to recognize it and what to do about it. Many a DW/BI professional has been surprised by organizational resistance to DW/BI initiatives. Yet real organizational imperatives may be behind this apparently irrational behavior. Based on in-depth interviews with IT professionals, industry consultants, and power users, our speaker Bruce Jenks will present his research findings about what drives organizational resistance to data warehouse initiatives. The talk will cover specific behaviors that can signal organizational resistance to a data warehouse program and what organizations have done to address such resistance. Presenter: Bruce Jenks of Dun and Bradstreet Bruce Jenks has over 20 years experience in data warehousing and business intelligence, much of it as a consultant to large organizations spanning the US. Bruce's data warehousing clients have included firms such as Sprint, Gallo Wines, Southern California Edison, The Gap, and Safeway. He started his data warehousing career at Metaphor Computers, a pioneering DW/BI firm from which a number of industry luminaries sprang including Ralph Kimball (author of The Data Warehouse Toolkit ). Bruce continued his data warehousing career at HP, Stanford University and other firms. Bruce is currently completing his doctorate in business administration at Golden Gate University, and today's material arises from his doctoral research. He is also a principal consultant for Dun and Bradstreet. Audio Dial-In: 866 682 4770 Audio Meeting ID: 1683901 Audio Meeting Passcode: 334451 Web Conference: Please register at https://www1.gotomeeting.com/register/807185273 After you register you will be provided with a link to the TechCast. Invitation to Speakers: All BIWA members and Oracle professionals (experts, end users, managers, DBAs, developers, data analysts, ISVs, partners, etc.) may submit abstracts for 45 minute technical webcasts to our Oracle BIWA (IOUG SIG) Community. Submit your BIWA TechCast abstract today! BIWA is a worldwide forum with over 2000 members who are business intelligence, warehousing and analytics professionals. BIWA presents information, experiences and best practices in successfully deploying Oracle Database-centric BI, Data Warehousing, and Analytics products, features and Options--the Oracle Database "BIWA" platform. Attendance Information & Replays at the BIWA website: oraclebiwa.org var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • Developer’s Life – Disaster Lessons – Notes from the Field #039

    - by Pinal Dave
    [Note from Pinal]: This is a 39th episode of Notes from the Field series. What is the best solution do you have when you encounter a disaster in your organization. Now many of you would answer that in this scenario you would have another standby machine or alternative which you will plug in. Now let me ask second question – What would you do if you as an individual faces disaster?  In this episode of the Notes from the Field series database expert Mike Walsh explains a very crucial issue we face in our career, which is not technical but more to relate to human nature. Read on this may be the best blog post you might read in recent times. Howdy! When it was my turn to share the Notes from the Field last time, I took a departure from my normal technical content to talk about Attitude and Communication.(http://blog.sqlauthority.com/2014/05/08/developers-life-attitude-and-communication-they-can-cause-problems-notes-from-the-field-027/) Pinal said it was a popular topic so I hope he won’t mind if I stick with Professional Development for another of my turns at sharing some information here. Like I said last time, the “soft skills” of the IT world are often just as important – sometimes more important – than the technical skills. As a consultant with Linchpin People – I see so many situations where the professional skills I’ve gained and use are more valuable to clients than knowing the best way to tune a query. Today I want to continue talking about professional development and tell you about the way I almost got myself hit by a train – and why that matters in our day jobs. Sometimes we can learn a lot from disasters. Whether we caused them or someone else did. If you are interested in learning about some of my observations in these lessons you can see more where I talk about lessons from disasters on my blog. For now, though, onto how I almost got my vehicle hit by a train… The Train Crash That Almost Was…. My family and I own a little schoolhouse building about a 10 mile drive away from our house. We use it as a free resource for families in the area that homeschool their children – so they can have some class space. I go up there a lot to check in on the property, to take care of the trash and to do work on the property. On the way there, there is a very small Stop Sign controlled railroad intersection. There is only two small freight trains a day passing there. Actually the same train, making a journey south and then back North. That’s it. This road is a small rural road, barely ever a second car driving in the neighborhood there when I am. The stop sign is pretty much there only for the train crossing. When we first bought the building, I was up there a lot doing renovations on the property. Being familiar with the area, I am also familiar with the train schedule and know the tracks are normally free of trains. So I developed a bad habit. You see, I’d approach the stop sign and slow down as I roll through it. Sometimes I’d do a quick look and come to an “almost” stop there but keep on going. I let my impatience and complacency take over. And that is because most of the time I was going there long after the train was done for the day or in between the runs. This habit became pretty well established after a couple years of driving the route. The behavior reinforced a bit by the success ratio. I saw others doing it as well from the neighborhood when I would happen to be there around the time another car was there. Well. You already know where this ends up by the title and backstory here. A few months ago I came to that little crossing, and I started to do the normal routine. I’d pretty much stopped looking in some respects because of the pattern I’d gotten into.  For some reason I looked and heard and saw the train slowly approaching and slammed on my brakes and stopped. It was an abrupt stop, and it was close. I probably would have made it okay, but I sat there thinking about lessons for IT professionals from the situation once I started breathing again and watched the cars loaded with sand and propane slowly labored down the tracks… Here are Those Lessons… It’s easy to get stuck into a routine – That isn’t always bad. Except when it’s a bad routine. Momentum and inertia are powerful. Once you have a habit and a routine developed – it’s really hard to break that. Make sure you are setting the right routines and habits TODAY. What almost dangerous things are you doing today? How are you almost messing up your production environment today? Stop doing that. Be Deliberate – (Even when you are the only one) – Like I said – a lot of people roll through that stop sign. Perhaps the neighbors or other drivers think “why is he fully stopping and looking… The train only comes two times a day!” – they can think that all they want. Through deliberate actions and forcing myself to pay attention, I will avoid that oops again. Slow down. Take a deep breath. Be Deliberate in your job. Pay attention to the small stuff and go out of your way to be careful. It will save you later. Be Observant – Keep your eyes open. By looking around, observing the situation and understanding what your servers, databases, users and vendors are doing – you’ll notice when something is out of place. But if you don’t know what is normal, if you don’t look to make sure nothing has changed – that train will come and get you. Where can you be more observant? What warning signs are you ignoring in your environment today? In the IT world – trains are everywhere. Projects move fast. Decisions happen fast. Problems turn from a warning sign to a disaster quickly. If you get stuck in a complacent pattern of “Everything is okay, it always has been and always will be” – that’s the time that you will most likely get stuck in a bad situation. Don’t let yourself get complacent, don’t let your team get complacent. That will lead to being proactive. And a proactive environment spends less money on consultants for troubleshooting problems you should have seen ahead of time. You can spend your money and IT budget on improving for your customers. If you want to get started with performance analytics and triage of virtualized SQL Servers with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Book: Confessions of a Public Speaker: Scott Berkun

    - by Greg Low
    It's probably apparent that I've been travelling again a lot lately as the number of posts related to books has gone up. One book that I picked up along the way and really enjoyed was Scott Berkun's Confessions of a Public Speaker . I could relate to so much of what Scott was talking about and there are quite a few solid nuggets of advice in the book. It's very important when you are regularly giving technical presentations to spend time learning about the "presenting" part of the task, not just...(read more)

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  • So it comes to PASS…

    - by Tony Davis
    How does your company gauge the benefit of attending a technical conference? What's the best change you made as a direct result of attendance? It's time again for the PASS Summit and I, like most people go with a set of general goals for enhancing technical knowledge; to learn more about PowerShell, to drill into SQL Server performance tuning techniques, and so on. Most will write up a brief report on the event for the rest of the team. Ideally, however, it will go a bit further than that; each conference should result in a specific improvement to one of your systems, or in the way you do your job. As co-editor of Simple-talk.com, and responsible for the majority of our SQL books, my “high level” goals don't vary much from conference to conference. I'm always on the lookout for good new authors. I target interesting new technologies and tools and try to learn more. I return with a list of actions, new articles to commission, and potential new authors. Three years ago, however, I started setting myself the goal of implementing “one new thing” after each conference. After one, I adopted Kanban for managing my workload, a technique that places strict limits on “work in progress” and makes the overall workload, and backlog, highly visible. After another I trialled a community book project. At PASS 2010, one of my general goals was to delve deeper into SQL Server transaction log mechanics, but on top of that, I set a specific goal of writing something useful on the topic. I started a Stairway series and, ultimately, it's turned into a book! If you're attending the PASS Summit this year, take some time to consider what specific improvement or change you'll implement as a result. Also, try to drop by the Red Gate booth (#101). During the Vendor event on Wednesday evening, Gail Shaw and I will be there to discuss, and hand out copies of the book. Cheers, Tony.  

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  • Part 2: The Customization Lifecycle

    - by volker.eckardt(at)oracle.com
    To understand the challenges when working with Customizations better, please allow me to explain my understanding from the Customization Lifecycle.  The starting point is the functional GAP list. Any GAP can lead to a customization (but not have to). The decision is driven by priority, gain, costs, future functionality, accepted workarounds etc. Let's assume the customization has been accepted as such - including estimation. (Otherwise this blog would not have any value)Now the customization life-cycle starts and could look like this:-    Functional specification-    Technical specification-    Technical development-    Functional setup-    Module Test-    System Test-    Integration Test (if required)-    Acceptance Test-    Production mode-    Usage-    10 x Rework-    10 x Retest -    2 x Upgrade-    2 x Upgrade Test-    Usage-    10 x Rework-    10 x Retest -    1 x Upgrade-    1 x Upgrade Test-    Usage-    Review for Retirement-    Accepted Retirement-    De-installationWhat I like to highlight herewith is that any material and documentation you create upfront or during the first phases will usually be used multiple times, partial or complete, will be enhanced, reviewed, retested. The better the quality right from the beginning is, the better we can perform the next steps.What I see very often is the wish to remove a customization, our customers are upgrading and they like to get at least some of the customizations replaced with standard functionality. To be able to support this process best, the customization documentation should contain at least the following key information: What is/are the business process(es) where this customization is used or linked to?Who was involved in the different customization phases?What are the objects comprising the customization?What is the setup necessary for the customization?What setup comes with the customization, what has to be done via other tools or manually?What are the test steps and test results (in all test areas)?What are linked customizations? What is the customization complexity?How is this customization classified?Which technologies were used?How many days were needed to create/test/upgrade the customization?Etc.If all this is available, a replacement / retirement can be done much more efficient and precise, or an estimation and upgrade itself can be executed with much better support.In the following blog entries I will explain in more detail why we suggest tracking such information, by whom this task shall be done and how.Volker Eckardt

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  • How to deal with a poor team leader and a tester manager from hell? [closed]

    - by Google
    Let me begin by explaining my situation and give a little context to the situation. My company has around 15 developers but we're split up on two different areas. We have a fresh product team and the old product team. The old product team does mostly bug fixes/maintenance and a feature here and there. The fresh product had never been released and was new from the ground up. I am on the fresh product team. The team consists of three developers (myself, another developer and a senior developer). The senior is also our team leader. Our roles are as follows: Myself: building the administration client as well as build/release stuff Other dev: building the primary client Team lead: building the server In addition to the dev team, we interact with the test manager often. By "we" I mean me since I do the build stuff and give him the builds to test. Trial 1: The other developer on my team and I have both tried to talk to our manager about our team leader. About two weeks before release we went in his office and had a closed door meeting before our team lead got to work. We expressed our concerns about the product, its release date and our team leader. We expressed our team leader had a "rosey" image of the product's state. Our manager seemed to listen to what we said and thanked us for taking the initiative to speak with him about it. He got us an extra two weeks before release. The situation with the leader didn't change. In fact, it got a little worse. While we were using the two weeks to fix issues he was slacking off quite a bit. Just to name a few things, he installed Windows 8 on his dev machine during this time (claimed him machine was broke), he wrote a plugin for our office messenger that turned turned messages into speech, and one time when I went in his office he was making a 3D model in Blender (for "fun"). He felt the product was "pretty good" and ready for release. During this time I dealt with the test manager on a daily basis. Every bug or issue that popped up he would pretty much attack me personally (regardless of which component the bug was in). The test manager would often push his "views" of what needed to be done with the product. He virtually ordered me to change text on our installer and to add features to the installer and administration client. I tried to express how his suggestions were "valid ideas" but it was too close to release to do those kinds of things and to make matters worse, our technical writer had already finished documentation and such a change would not only affect the dev team but would affect the technical writer and marketing as well. I expressed I wasn't going to make those changes without marketing's consent as well as the technical writer and my manager's. He pretty much said I don't care about the product and said I don't do my job. I would like to take a moment to say I take my job seriously and I do my best. I am the kind of person that goes to work 30-40 mins early and usually leaves 30 minutes later than everyone else. Saying I don't care or do my job is just insulting. His "attacks" on me grew from day to day. Every bug that popped up he would usually comment on in some manner that jabbed me and the other developer. "Oh that bug! Yeah that should have been fixed by now, figures! If someone would do their job!" and other similar kinds of comments. Keep in mind 8 out of 10 bugs were in the server and had nothing to do with me and the other developer. That didn't seem to matter.. On one occasion they got pretty bad and we almost got into a yelling match so I decided to stop talking to him all together. I carried all communication through office email (with my manager cc'd). He never attacked me via email. He still attempted to get aggressive with me in person but I completely ignore him and my only response to any question is, "Ask my team leader." or "Ask a product manager." The product launched after our two week extension. Trial 2: The day after the product launch our team leader went on vacation (thanks....). At this time we got a lot of questions from the tech support... major issues with the product. All of these issues were bugs marked "resolved" by our lovely team leader (a typical situation that often popped up). This is where we currently are. The other developer has been with the company for about three years (I've been there only five months) and told me he was going to speak with our manager alone and hoped it would help get our concerns across a little better in a one-on-one. He spoke with the manager and directly addressed all of our concerns regarding our team leader and the test manager giving us (mostly me) hell. Our manager basically said he understood how hard we work and said he noticed it and there's no doubt about it. He said he spoke with the test manager about his temper. Regarding the team leader, he didn't say a whole lot. He suggested we sit down with the team leader and address our concerns (isn't that the manager's job?). We're still waiting to see if anything has changed but we doubt it. What can we do next? 1) Talk to the team leader (may stress relationship and make work awkward) I admit the team leader is generally a nice guy. He is just a horrible leader and working closely with him is painful. I still don't believe bringing this directly to the team leader would help at all and may negatively impact the situation. 2) I could quit. Other than this situation the job is pretty fantastic. I really like my other coworkers and we have quite a bit of freedom. 3) I could take the situation with the team leader to one of the owners. I would then be throwing my manager under the bus. 4) I could take the situation with the test manager to HR. Any suggestions? Comments?

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  • Geek City: SQL Server 2014 In-Memory OLTP (“Hekaton”) Whitepaper for CTP2

    - by Kalen Delaney
    Last week at the PASS Summit in Charlotte, NC, the update of my whitepaper for CTP2 was released. The manager supervising the paper at Microsoft told me that David DeWitt himself said some very nice things about the technical quality of the paper, which was one of the most ego enhancing compliments I have ever gotten! Unfortunately, Dr. DeWitt said those things at his “After-the-keynote” session, not in the keynote that was recorded, so I only have my manager’s word for it. But I’ll take what I can...(read more)

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  • It's Coming: Chalk Talk with John

    - by Tanu Sood
    ...John Brunswick that is. Who is this John Brunswick, you ask? John Brunswick is an Enterprise Architect with Oracle. As an Oracle Enterprise Architect, John focuses on the alignment of technical capabilities in support of business vision and objectives, as well as the overall business value of technology. What's more he is pretty handy with animation and digital videos as you will see shortly. Starting tomorrow, we will host a bi-weekly column with John called "Chalk Talk with John". Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In our "Chalk Talk with John" series, John will leverage his skills, experience and expertise (& his passion in digital animation) to discuss technology in business terms or as he puts it "so my ma understands what I do for a living". Through this series, John will explore the practical value of Middleware in the context of two fictional communities, shared through analogies aligned to enterprise technology.  This format offers business stakeholders and IT a common language for understanding the benefits of technology in support of their business initiatives, regardless of their current level of technical knowledge. So, be sure to tune in tomorrow and every 2 weeks for "Chalk Talk with John".

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  • Now what Novell?

    <b>Cyber Cynic:</b> "There's nothing like starting a technical conference, like Novell's BrainShare, off with a bang. Or, in this case telling Elliot Associates' unwelcome offer of not quite $2-billion for the company that Novell has no interest in selling out, not for that little anyway."

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  • StackUnderflow.js: A JavaScript Library and Mashup Tool for StackExchange

    - by InfinitiesLoop
    StackUnderflow.js is a JavaScript library that lets you retrieve – and render – questions from the StackExchange API directly on your website just by including a simple, lightweight .js script. The library is fully documented, so for technical details please check out the StackApps entry for it , and follow the links to the GitHub repository. The rest of this post is about my motivation for the library, how I am using it on the blog, and some other thoughts about the API. StackExchange (e.g. StackOverflow...(read more)

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  • Brighton Rocks: UA Europe 2011

    - by ultan o'broin
    User Assistance Europe 2011 was held in Brighton, UK. Having seen Quadrophenia a dozen times, I just had to go along (OK, I wanted to talk about messages in enterprise applications). Sadly, it rained a lot, though that was still eminently more tolerable than being stuck home in Dublin during Bloomsday. So, here are my somewhat selective highlights and observations from the conference, massively skewed towards my own interests, as usual. Enjoyed Leah Guren's (Cow TC) great start ‘keynote’ on the Cultural Dimensions of Software Help Usage. Starting out by revisiting Hofstede's and Hall's work on culture (how many times I have done this for Multilingual magazine?) and then Neilsen’s findings on age as an indicator of performance, Leah showed how it is the expertise of the user that user assistance (UA) needs to be designed for (especially for high-end users), with some considerations made for age, while the gender and culture of users are not major factors. Help also needs to be contextual and concise, embedded close to the action. That users are saying things like “If I want help on Office, I go to Google ” isn't all that profound at this stage, but it is always worth reiterating how search can be optimized to return better results for users. Interestingly, regardless of user education level, the issue of information quality--hinging on the lynchpin of terminology reflecting that of the user--is critical. Major takeaway for me there. Matthew Ellison’s sessions on embedded help and demos were also impressive. Embedded help that is concise and contextual is definitely a powerful UX enabler, and I’m pleased to say that in Oracle Fusion Applications we have embraced the concept fully. Matthew also mentioned in his session about successful software demos that the principle of modality with demos is a must. Look no further than Oracle User Productivity Kit demos See It!, Try It!, Know It, and Do It! modes, for example. I also found some key takeaways in the presentation by Marie-Louise Flacke on notes and warnings. Here, legal considerations seemed to take precedence over providing any real information to users. I was delighted when Marie-Louise called out the Oracle JDeveloper documentation as an exemplar of how to use notes and instructions instead of trying to scare the bejaysus out of people and not providing them with any real information they’d find useful instead. My own session on designing messages for enterprise applications was well attended. Knowing your user profiles (remember user expertise is the king maker for UA so write for each audience involved), how users really work, the required application business and UI rules, what your application technology supports, and how messages integrate with the enterprise help desk and support policies and you will go much further than relying solely on the guideline of "writing messages in plain language". And, remember the value in warnings and confirmation messages too, and how you can use them smartly. I hope y’all got something from my presentation and from my answers to questions afterwards. Ellis Pratt stole the show with his presentation on applying game theory to software UA, using plenty of colorful, relevant examples (check out the Atlassian and DropBox approaches, for example), and striking just the right balance between theory and practice. Completely agree that the approach to take here is not to make UA itself a game, but to invoke UA as part of a bigger game dynamic (time-to-task completion, personal and communal goals, personal achievement and status, and so on). Sure there are gotchas and limitations to gamification, and we need to do more research. However, we'll hear a lot more about this subject in coming years, particularly in the enterprise space. I hope. I also heard good things about the different sessions about DITA usage (including one by Sonja Fuga that clearly opens the door for major innovation in the community content space using WordPress), the progressive disclosure of information (Cerys Willoughby), an overview of controlled language (or "information quality", as I like to position it) solutions and rationale by Dave Gash, and others. I also spent time chatting with Mike Hamilton of MadCap Software, who showed me a cool demo of their Flare product, and the Lingo translation solution. I liked the idea of their licensing model for workers-on-the-go; that’s smart UX-awareness in itself. Also chatted with Julian Murfitt of Mekon about uptake of DITA in the enterprise space. In all, it's worth attending UA Europe. I was surprised, however, not to see conference topics about mobile UA, community conversation and content, and search in its own right. These are unstoppable forces now, and the latter is pretty central to providing assistance now to all but the most irredentist of hard-copy fetishists or advanced technical or functional users working away on the back end of applications and systems. Only saw one iPad too (says the guy who carries three laptops). Tweeting during the conference was pretty much nonexistent during the event, so no community energy there. Perhaps all this can be addressed next year. I would love to see the next UA Europe event come to Dublin (despite Bloomsday, it's not a bad place place, really) now that hotels are so cheap and all. So, what is my overall impression of the state of user assistance in Europe? Clearly, there are still many people in the industry who feel there is something broken with the traditional forms of user assistance (particularly printed doc) and something needs to be done about it. I would suggest they move on and try and embrace change, instead. Many others see new possibilities, offered by UX and technology, as well as the reality of online user behavior in an increasingly connected world and that is encouraging. Such thought leaders need to be listened to. As Ellis Pratt says in his great book, Trends in Technical Communication - Rethinking Help: “To stay relevant means taking a new perspective on the role (of technical writer), and delivering “products” over and above the traditional manual and online Help file... there are a number of new trends in this field - some complementary, some conflicting. Whatever trends emerge as the norm, it’s likely the status quo will change.” It already has, IMO. I hear similar debates in the professional translation world about the onset of translation crowd sourcing (the Facebook model) and machine translation (trust me, that battle is over). Neither of these initiatives has put anyone out of a job and probably won't, though the nature of the work might change. If anything, such innovations have increased the overall need for professional translators as user expectations rise, new audiences emerge, and organizations need to collate and curate user-generated content, combining it with their own. Perhaps user assistance professionals can learn from other professions and grow accordingly.

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  • Connected Systems (SOA) QuickStart Materials

    - by Rajesh Charagandla
    The Connected Systems (SOA) QuickStart includes a comprehensive set of technical content including presentations, whitepapers and demos that are designed to present to customers to assess the current state of their Service Oriented Architecture (SOA) and integration capabilities and understand how a Microsoft solution built using products such as BizTalk Server can help address their SOA and integration needs. This QuickStart includes delivery materials, self-paced training materials and supplementary materials.   Download from the Material from here

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  • Don’t miss the Receiving Webcast on November 20th

    - by user793553
    This one-hour session is recommended for technical and functional users who are interested to know about the Receiving transactions and its debugging techniques. TOPICS WILL INCLUDE: Using generic diagnostic scripts. How to read debug logs in receiving. Data flow for various document types (PO, RMA, ISO, IOT) to help debug issues Receiving Transaction processor Generic datafixes.  See DocID 1456150.1 to sign up now!

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  • Phoenix Silverlight UserGroup Meeting Wednesday April 7, 2010

    - by Dave Campbell
    The next regularly-scheduled meeting of the Phoenix Silverlight User Group is Wednesday April 7. We meet at Interface Technical Training at roughly Central and Thomas in downtown Phoenix beginning with pizza and socializing at 6PM meeting after and running until 8PM. This month Joel Neubeck will be presenting on Windows Phone 7 development, and yes -- had you heard that they dropped the word 'Series' from the end?? Get another great presentation from someone actually using Silverlight during the day. I'll see you at 6PM on Wednesday!

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  • GlassFish Back from Devoxx 2011 Mature Java EE 6 and EE 7 well on its way

    - by alexismp
    I'm back from my 8th (!) Devoxx conference (I don't think I've missed one since 2004) and this conference keeps delivering on the promise of a Java developer paradise week. GlassFish was covered in many different ways and I was not involved in a good number of them which can only be a good sign! Several folks asked me when my Java EE 6 session with Antonio Goncalves was scheduled (we've been covering this for the past two years in University sessions, hands-on labs and regular sessions). It turns out we didn't team up this year (Antonio was crazy busy preparing for Devoxx France) and I had a regular GlassFish session. Instead, this year, Bert Ertman and Paul Bakker covered the 3-hour Java EE 6 University session ("Duke’s Duct Tape Adventures") on the very first day (using GlassFish) with great success it seems. The Java EE 6 lab was also a hit with a full room of folks covering a lot of technical ground in 2.5 hours (with GlassFish of course). GlassFish was also mentioned during Cameron Purdy's keynote (pretty natural even if that surprised a number of folks that had not been closely following GlassFish) but also in Stephan Janssen's Keynote as the engine powering Parleys.com. In fact Stephan was a speaker in the GlassFish session describing how they went from a single-instance Tomcat setup to a clustered GlassFish + MQ environment. Also in the session was Johan Vos (of Mollom fame, along other things). Both of these customer testimonials were made possible because GlassFish has been delivering full Java EE 6 implementations for almost two years now which is plenty of time to see serious production deployments on it. The Java EE Gathering (BOF) was very well attended and very lively with many spec leads participating and discussing progress and also pain points with folks in the room. Thanks to all those attending this session, a good number of RFE's, and priority points came out of this. While this wasn't a GlassFish session by any means, it's great to have the current RESTful Admin and upcoming Java EE 7 planned features be a satisfactory answer to some of the requests from the attendance. Last but certainly not least, the GlassFish team is busy with Java EE 7 and version 4 of the product. This was discussed and shown during the Java EE keynote and in greater details in Jerome Dochez' session. If any indication, the tweets on his demo (virtualization, provisioning, etc...) were very encouraging. Java EE 6 adoption is doing great and GlassFish, being a production-quality reference implementation, is one of the first to benefit from this. And with GlassFish 4.0, we're looking at increasing the product and community adoption by offering a pragmatic technical solution to Java EE PaaS deployments. Stay tuned ! (the impatient in you is encouraged to grab a 4.0 build and provide feedback).

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  • 2011 PASS Board Applicants: Kendal Van Dyke

    - by andyleonard
    Introduction I am interviewing 2011 PASS Board Nominee Applicants. As listed on the PASS Board Elections site the applicants are: Rob Farley Geoff Hiten Adam Jorgensen Denise McInerney Sri Sridharan Kendal Van Dyke I'm asking everyone the same questions and blogging the responses in the order received. Kendal Van Dyke is next up: Interview With Kendal Van Dyke 1. What's your day job? I'm a Senior Technical Consultant with Insource Technologies ( http://www.insource.com/ ) in Houston, TX (but I work...(read more)

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  • Make the Web Fast: Google Web Fonts - making pretty, fast!

    Make the Web Fast: Google Web Fonts - making pretty, fast! Join us for a technical deep-dive on Web Fonts: how they work, the data formats, performance optimizations, and tips and tricks for making your site both fast and pretty at the same time - turns out, these two goals are not mutually exclusive! From: GoogleDevelopers Views: 468 69 ratings Time: 01:11:43 More in Science & Technology

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