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  • Live from the #summit13 keynote : 2013-10-16

    - by AaronBertrand
    Early morning start here in Charlotte. I'm going to try and keep this post updated as I have new information from the keynote to share, so refresh often! 8:24 AM Bill Graziano takes the stage and welcomes us to the 15th PASS Summit. He mentions that PASS delivered over 700,000 hours of technical training in the previous fiscal year, and shows a Power BI Power Map video talking about all of the SQL Saturday accomplishments in the last few years. She introduces Amy Lewis, who wins this year's PASSion...(read more)

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Using SQL Server Integration Services and StreamInsight Together

    The purpose of this paper is to provide guidance for enriching data integration scenarios by integrating StreamInsight with SQL Server Integration Services. Specifically, we looked at the technical challenges and solutions for such integration, by using a case study based on a customer scenarios in the telecommunications sector. NEW! SQL Monitor 2.0Monitor SQL Server Central's servers withRed Gate's new SQL Monitor.No installation required. Find out more.

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  • User intentions analysis

    - by Mark Bramnik
    I'm going to work on some project that would do a user-action recognition based on what he/she does in the system. As far as I understand there are two main parts here: Intercept the user actions (say http traffic in web/ui interaction in thick-client) analysis of user intentions. While the first part is rather technical and therefor easy to implement, the second one is AI related and can be academic. So I was wondering whether someone knows some third-parties/academic projects that would implement the 'action-recognition' stuff?

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  • Running Assemblies in custom application domains

    This sounds like a deep technical thing and internally it's right too. But in a developer prospective, if he needs to run an assembly under a fresh new ApplicationDomain, it's so easy like just use some of the classes defined in System NameSpace. Below I am explaining this with a small console application.

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  • META Tags in SEO - Should You Use Them?

    Onsite SEO is going by the wayside and not being used by the search engines much anymore but it may still benefit you to optimize each of your web pages. The search engines have a formula to determine keyword relevancy on each page of your web site. The technical term is an algorithm, which each engine has its own unique algorithm that it uses to rank pages.

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  • Is there going to be a friendly Unity settings window?

    - by Valorin
    Currently, as far as I am aware, you need to use the CompizConfig Settings Manager application to play with the Unity configuration settings. While this makes sense, from a technical point of view, it requires the user to know about the settings manager, install it, and then find the Unity options within it. Not very user friendly. Is there a user friendly configuration application planned that will offer all the configuration options in an easy-to-use for new people fashion?

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  • .NET Developer Basics – Recursive Algorithms

    Recursion can be a powerful programming technique when used wisely. Some data structures such as tree structures lend themselves far more easily to manipulation by recursive techniques. As it is also a classic Computer Science problem, it is often used in technical interviews to probe a candidate's grounding in basic programming techniques. Whatever the reason, it is well worth brushing up one's understanding with Damon's introduction to Recursion.

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  • Search Engine Optimization Basics For Your Home Business Website

    If you are really serious about achieving success with your home business then you need to learn some search engine optimization basics. While the more technical aspects of this can be very intimidating, the basics can be very simple to understand and could help you to get better ranking, and generate more traffic to your site.

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  • Announcement: ZFS Backup Appliance

    - by uwes
    Announcing Product Software Changes for Sun ZFS Backup Appliance Effective December 4th, 2012, Replication and Cloning software licenses are no longer mandatory purchases with Sun ZFS Backup Appliance.   Replication and Cloning are still available as optional additions on new Sun ZFS Backup Appliance quotes, or as additions to existing systems. For More Product Information Go To External: ZFS Storage Appliance Oracle.com page External: ZFS Storage Appliance Oracle Technical Network.com page External: Software download support.oracle.com page

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  • Bluetooth push application

    - by Paul Kassey
    I am considering the technical viability of software that I want to write. Is there a way that I can push data to a phone (iPhone or Andriod) via Bluetooth without pairing with it? I want to be able to walk into a room and have a computer push data to my phone when I get a certain distance from it, or push data to any phone automatically when it comes within a certain distance to a Bluetooth-ready device?

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  • C++ Tutorial 1: Introduction to programming in C++

    As the worlds increasing use of computer technology in the digital era continues apace, it becomes ever more vital for engineers and developers to have a better understanding of the technical process... [Author: Theodore Odeluga - Computers and Internet - April 05, 2010]

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  • Implementing a Repository with NHibernate - Quickstart with NHibernate (part 2)

    - by BobPalmer
    This is the second in a series of tutorials I am working on to help developers quickly get up to speed with NHibernate.  In this tutorial, I'll be focusing on an implementation of a repository pattern. As always, comments, suggestions, and any technical bits I may have missed are always appreciated! You can view the entire article via this Google Docs link: http://docs.google.com/Doc?docid=0AUP-rKyyUMKhZGczejdxeHZfMTVjMnBqYjVnNw&hl=en Enjoy! -Bob

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  • JavaOne 2011 - Moscow and Hyderabad Editions

    - by Cassandra Clark
    Connect with Java developers at JavaOne - JavaOne will be held in Moscow, April 12-13th, 2011 and again in Hyderabad, May 10th - 11th, 2011. Enjoy two days of technical content and hands-on learning focused on Java and next-generation development trends and technologies, including rich enterprise applications (REAs), service-oriented architecture (SOA), and the database.JavaOne Moscow Tracks - Java EE, Enterprise Computing, and the CloudJava SE, Client Side Technologies, and Rich User ExperiencesJava ME, Mobile, and EmbeddedJavaOne Hyderabad Tracks - Core Java PlatformJava EE, Enterprise Computing, and the CloudJava SE, Client Side Technologies, and Rich User ExperiencesJava ME, Mobile, and EmbeddedRegister Now for JavaOne Moscow!Register Now for JavaOne Hyderabad!

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  • How to Learn PHP Starting Today

    When thinking about how to learn PHP, many first timers may think of complex theories that are highly technical in nature. Although this is true, you don't need to know the upper level concepts to start learning the basic principles.

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  • If you had to teach professional development to students that just graduated school, what would be the topics?

    - by user2567
    The idea is to give them more chances to be efficient in a professional environment. Most students are good with theory, most of them are smart, but they have to learn how to solve common technical problems. They will be better programmers as they practice, but maybe we can help them with some introduction training. Which topics you would select for a two weeks full time training? It's an open question, I don't want to suggest things that will reduce the answers to a particular field.

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  • Linux on 8-bit

    - by nospam(at)example.com (Joerg Moellenkamp)
    This is nothing short of extremly cool from a technical perspective. The author has done it by writing an ARM emulator for an AVR controller and running Linux with this emulation : Linux on an 8-bit micro?.This is definitely not the fastest, but I think it may be the cheapest, slowest, simplest to hand assemble, lowest part count, and lowest-end Linux PC. The board is hand-soldered using wires, there is not even a requirement for a printed circuit board

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  • 3 Vital Off-Page SEO Methods

    Gathering backlinks is at the crux of the off-page SEO challenge conundrum. HTML is a frustrating challenge as well, but if technical knowledge is not your forte then here are some off-page SEO tips for you:

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  • Deploy and Test an Azure App with Platform Ready

    Microsoft Platform Ready provides technical and marketing resources for companies building applications for the Microsoft platform. Currently they are working with The Code Project on a promotion that will pay $250 USD to companies for their FIRST Windows Azure Application that is verified compatible using the Microsoft Platform Ready testing tools. The contest is valid only through 21 June 2011 12:00 PST in the US only, but the walkthrough I’m about to show will work for any company who wishes to confirm and verify to customers that their application is running correctly on Windows Azure.

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  • Try Out the New Microsoft Desktop Player

    Microsoft Desktop Player allows developers to access technical content (such as videos, webcasts, podcasts, and white papers) and links to resources (including developer evangelists, local training opportunities, and local user groups) in your area. View it online or download the WPF application to view offline. Try it today!...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Revamp Websites With Custom Design

    The concept of web design encompasses the task of developing hypertext or hypermedia content which a user can access through the World Wide Web. Through web design websites are created. The concept entails more on designing rather than development, i.e. taking care of the graphic elements, look and feel and other aesthetic feature. It is different from professional web development which often concentrates on the technical aspect of the website.

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