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  • How to set up a mini call center?

    - by Ralph
    I'm trying to figure out how to set up a miniature call center for a small business. Like, for 1-4 people to take calls, but hopefully expandable to more. We want to accept nation-wide calls, and then I guess distribute the calls among the available agents. If no one is available, I guess it should either put them in a queue and play some annoying music for them, or forward to call to an agent who has least-recently taken a call who can then quickly answer and say "please hold" until they're done their call. We want to have one phone number that customers can call. I guess we then need some kind of ACD system which would take each call and forward it to an agent based on some algorithm? Then we would need to purchase a separate phone line for each agent, plus one just for the distributor? Or do we need several "extra" lines to maintain a queue (one for each customer waiting too)? This "ACD" thing, is it just a device that you would plug a phone line into (or several?), and maybe connect to a computer, aided by some software? Or is a subscription thing that I would need from my local telephone provider? Next, the business we're running, the callers will be repeat customers. It would be helpful to automatically pull up their profile based on the incoming number. The "software" our agents will be running will just be a website where they can log in (preferably from home) and then enter some information they would obtain through the call. So, the system would have to somehow interface with the website if possible. If not, we'll just have to ask each customer for an identifier (phone number, username, customer number, or something). Is this possible? I guess each computer would need a device that the call would pass through, and then if I can somehow hook into that, then I can write some software that will interface with the site. So, where do I start? What hardware do we need to buy? What subscriptions do we need? We were thinking this magicJack might help us in accepting long-distance calls for cheaper, but my understanding is that they provide you with some weird-looking number, is there a way we could "mask" it with our toll-free number? And then pass the incoming calls through the distributor system, which would then get passed to the call-accepting device which would both allow an agent to answer the call and have a software hook? (I realize this might be partially out of the scope of SU, but I wasn't sure where else to ask. It is about computer(-aided) hardware and software anyway.) P.S.: I don't need any of that "press 1 to talk to..." or "say xyz to..." junk. Just a straight-forward, connect-to-next-available-agent system.

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  • Acer Aspire One AOA 150 netbook health monitoring software

    - by iceman
    I have a Acer Aspire One AOA 150 with Windows Xp Home. I want to monitor the voltages from the power supply, the temperature of the system, the CPU and fan speeds. Much like the functionality of GKrellM(though I haven't used this on the netbook yet) , a GTK applet designed to make an impressive panel of monitors or xsensors in Linux. Is this possible with the netbook? I want a software for Windows 7 and Windows Xp.

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  • Fan speed monitor Software for Macbook Pro Unibody on Windows

    - by dtmunir
    I've tried multiple temperature monitor and fan speed software on my Macbook Pro Unibody under Windows 7 64-bit RC. None of them can report the fan speed. Currently I'm using SpeedFan which reports the CPU temperature of each of the two cores, but is not able to detect or interface with the Fans. Has anyone had any luck with this?

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  • Good infrastructure design questions for software developers?

    - by JakeRobinson
    Building on Jeff's blog post titled Vampires (Programmers) versus Werewolves (Sysadmins) From my perspective, the whole point of the company is to talk about what we're doing. Getting things done is important, of course, but we have to stop occasionally to write up what we're doing, how we're doing it, and why we're even doing it in the first place -- including all our doubts and misgivings and concerns. So, what are some questions you ask your software developers when they request a server?

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  • Video Editing Software

    - by stanigator
    I would like to add some text labels certain segments of a video. I have had a lot of trouble using Windows Movie Maker for video editing. I know a friend of mine who uses adobe premiere and adobe after effects, but I don't know what's the easiest software to use to achieve my goal. What are your thoughts?

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  • BES - BlackBerry exception to policy Disable Third Party Software Downloads

    - by ICTdesk.net
    Hi everybody, Running BES 5.0, with an Salesforce Mobile application push. Works fine. We don't want the users to download and install other applications, so we disable this by a BES policy (disable Third Party Software Downloads). But when we disable this, the application push does not work anymore. Does anybody know/have experience with making an exception for certain applications or an exception for applications that are provided by application push from the BES? Thank you, kindest regards, Marcel

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  • Software included in Adobe Partner Connection Solution Partner Program

    - by ymasood
    Hi, I'd like to know what software is available in the Adobe Partner Connection Solution Partner Program at the Bronze level. The linked page above states, 'Not for Resale (NFR) downloads for Adobe enterprise products — Limited Use licenses' however, what are the contents here? I've tried a lot but couldn't hit any page in Google that would help. Any help in this regard is much appreciated, thanks! Yasser

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  • Vislization Software for Live Audio?

    - by Fogest
    Currently I have been using WinAmp, with MilkDrop visulization plugins to disply visulizations that go with the music. This works fine for normal music files, but now I am in a situation where I require visulizations for a live audio in feed. Is there currently any software out there that can be used to show visulizations for live audio, or even if nothing good exists, is there anyway to still use WinAmp for live audio ?

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  • Speech to text software (audio transcribing) for mac

    - by GiH
    What is the best speech to text software for mac? I have an hours worth of audio that I need to transcribe, and I'd really like to not have to do it manually :-). I prefer free options and I like open source so if there is a project I'd like to know. All answers are welcome though.

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  • Software for Bluetooth headset

    - by jaykaykayjay
    I recently installed Windows 7 on my desktop and purchased a Dell BH200 headset. The problem is that the software that came with the bluetooth dongle (Bluesoleil 5) is fairly old and isn't compatible Windows 7. Bluesoleil 6 is very expensive - is there something else I can do or use to get my headset working?

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  • Installing and using 32-bit software in 64-bit Linux

    - by Isxek
    Is there a way to install and run i386 software packages inside an AMD64 version of Xubuntu (v9.10)? Just to get an idea, how much effort would it require to port it to something usable within the said OS. I imagine it would be a lot. Thanks! If you need more info (specs, etc.) let me know.

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  • Software to block Facebook [closed]

    - by the_learner
    I wish to install a software in server of my office which can block facebook or any other website which I wish to block in client systems. (I dont want to edit host file for the same purpose) I google it out and found lots of them...but I am confused which is the best. Please suggest me some good blocking softwares along with download link (if providing link is possible, else no probz) Thanks in advance...

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  • Software for watching TV.

    - by D Connors
    So, I just got a new ENUTV-2 USB TV Tuner Box, and it works fine overall. The driver seems to be OK, but the utility provided by encore doesn't seem to be working 100% in win 7. The only real issue is that I can't mute it, or change the volume level. So I'd like to know: Is there good (free) software out there for watching TV? Thanks

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  • Ripping software for Mac [closed]

    - by CT
    Possible Duplicate: Best Mac OS X DVD Ripper So handbrake will rip dvds and encode them, but what if they are protected? Is there any application out there which will remove any digital rights protection? What are others prefered methods for backing up a dvd library to mac? Please include what software packages you use for reading, ripping, encoding, or playback. Thanks

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