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• How to configure multiple iSCSI Portal Groups on a EqualLogic PS6100?

  - by kce

  I am working on a migration from a VMware vSphere environment to a Hyper-V Cluster utilizing Windows Server 2012 R2. The setup is pretty small, an EqualLogic PS6100e and two Dell PowerConnect 5424 switches and handful of R710s and R620s. The SAN was configured as a non-RFC1918 network that is not assigned to our organization and since I am working on building a new virtualization environment I figured that this would be an appropriate time to do a subnet migration. I configured a separate VLAN and subnet on the switches and the two previously unused NICs on the PS6100's controllers. At this time I only have a single Hyper-V host cabled in but I can successfully ping the PS6100 from the host. From the PS6100 I can ping each of the four NICs that currently on the storage network. I cannot connect the Microsoft iSCSI Initiator to the Target. I have successfully added the Target Portals (the IP addresses of PS6100 NICs) and the Targets are discovered but listed as inactive. If I try to Connect to them I get the following error, "Log onto Target - Connection Failed" and ISCSIPrt 1 and 70 events are recorded in the Event Log. I have verified that access control to the volume is not the problem by temporarily disabling it. I suspect the problem is with the Portal Group IP address which is still listed as Group Address of old subnet (I know, I know I might be committing the sin of the X/Y problem but everything else looks good): RFC3720 has this to say about Network Portal and Portal Groups: Network Portal: The Network Portal is a component of a Network Entity that has a TCP/IP network address and that may be used by an iSCSI Node within that Network Entity for the connection(s) within one of its iSCSI sessions. A Network Portal in an initiator is identified by its IP address. A Network Portal in a target is identified by its IP address and its listening TCP port. Portal Groups: iSCSI supports multiple connections within the same session; some implementations will have the ability to combine connections in a session across multiple Network Portals. A Portal Group defines a set of Network Portals within an iSCSI Network Entity that collectively supports the capability of coordinating a session with connections spanning these portals. Not all Network Portals within a Portal Group need participate in every session connected through that Portal Group. One or more Portal Groups may provide access to an iSCSI Node. Each Network Portal, as utilized by a given iSCSI Node, belongs to exactly one portal group within that node. The EqualLogic Group Manager documentation has this to say about the Group IP Address: You use the group IP address as the iSCSI discovery address when connecting initiators to iSCSI targets in the group. If you modify the group IP address, you might need to change your initiator configuration to use the new discovery address Changing the group IP address disconnects any iSCSI connections to the group and any administrators logged in to the group through the group IP address. Which sounds equivalent to me (I am following up with support to confirm). I think a reasonable explanation at this point is that the Initiator can't complete the connection to the Target because the Group IP Address / Network Portal is on a different subnet. I really want to avoid a cutover and would prefer to run both subnets side-by-side until I can install and configure each Hyper-V host. Question/s: Is my assessment at all reasonable? Is it possible to configure multiple Group IP Addresses on the EqualLogic PS6100? I don't want to just change it as it will disconnect the remaining ESXi hosts. Am I just Doing It Wrong(TM)?

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• Exchange 2003-Exchange 2010 post migration GAL/OAB problem

  - by user68726

  I am very new to Exchange so forgive my newbie-ness. I've exhausted Google trying to find a way to solve my problem so I'm hoping some of you gurus can shed some light on my next steps. Please forgive my bungling around through this. The problem I cannot download/update the Global Address List (GAL) and Offline Address Book (OAB) on my Outlook 2010 clients. I get: Task 'emailaddress' reported error (0x8004010F) : 'The operation failed. An object cannot be found.' ---- error. I'm using cached exchange mode, which if I turn off Outlook hangs completely from the moment I start it up. (Note I've replaced my actual email address with 'emailaddress') Background information I migrated mailboxes, public store, etc. from a Small Business Server 2003 with Exchange 2003 box to a Server 2008 R2 with Exchange 2010 based primarily on an experts exchange how to article. The exchange server is up and running as an internet facing exchange server with all of the roles necessary to send and receive mail and in that capacity is working fine. I "thought" I had successfully migrated everything from the SBS03 box, and due to huge amounts of errors in everything from AD to the Exchange install itself I removed the reference to the SBS03 server in adsiedit. I've still got access to the old SBS03 box, but as I said the number of errors in everything is preventing even the uninstall of Exchange (or the starting of the Exchange Information Store service), so I'm quite content to leave that box completely out of the picture while trying to solve my problem. After research I discovered this is most likely because I failed to run the “update-globaladdresslist” (or get / update) command from the Exchange shell before I removed the Exchange 2003 server from adsiedit (and the network). If I run the command now it gives me: WARNING: The recipient "domainname.com/Microsoft Exchange System Objects/Offline Address Book - first administrative group" is invalid and couldn't be updated. WARNING: The recipient "domainname.com/Microsoft Exchange System Objects/Schedule+ Free Busy Information – first administrative group" is invalid and couldn't be updated. WARNING: The recipient "domainname.com/Microsoft Exchange System Objects/ContainernameArchive" is invalid and couldn't be updated. WARNING: The recipient "domainname.com/Microsoft Exchange System Objects/ContainernameContacts" is invalid and couldn't be updated. (Note that I’ve replaced my domain with “domainname.com” and my organization name with “containername”) What I’ve tried I don’t want to use the old OAB, or GAL, I don’t care about either, our GAL and distribution lists needed to be organized anyway, so at this point I really just want to get rid of the old reference to the “first administrative group” and move on. I’ve tried to create a new GAL and tell Exchange 2010 to use that GAL instead of the old GAL, but I'm obviously missing some of the commands or something dumb I need to do to start over with a blank slate/GAL/OAB. I'm very tempted to completely delete the entire "first administrative group" tree from adsiedit and see if that gets rid of the ridiculous reference that no longer exists but I dont want to break something else. Commands run to try to create a new GAL and tell exch10 to use that GAL: New-globaladdresslist –name NAMEOFNEWGAL Set-globaladdresslist GUID –name NAMEOFNEWGAL This did nothing for me except now when I run get-globaladdresslist or with the | FL pipe I see two GALs listed, the “default global address list” and the “NAMEOFNEWGAL” that I created. After a little more research this morning it looks like you can't change/delete/remove the default address list, and the only way to do what I'm trying to do would be to maybe remove the default address list via adsiedit and recreate with a command something like new-GlobalAddressList -Name "Default Global Address List" -IncludedRecipients AllRecipients. This would be acceptable but I've searched and searched and can't find instructions or a breakdown of where exactly the default GAL lives in AD, and if I'd have to remove multiple child references/records. Of interest I'm getting an event ID 9337 in my application log OALGen did not find any recipients in address list \Global Address List. This offline address list will not be generated. -\NAMEOFMYOAB --------- on my Exchange 2010 box, which pretty much to me seems to confirm my suspicion that the empty GAL/OAB is what's causing the Outlook client 0x8004010F error. Help please!

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• LDAP object class violation: attribute ou not allowed in suffix?

  - by Paramaeleon

  I am about to set up a LDAP directory. It is used as a tool to communicate user permissions from a web application to WebDav file system access, e.g. adding a user to the web platform shall allow login to the file system with the same credentials. There are no other usages intended. Following this German tutorial which encourages the use of the attributes c, o, ou etc. over dc, I configured the following suffix and root: suffix "ou=webtool,o=myOrg,c=de" rootdn "cn=ldapadmin,ou=webtool,o=myOrg,c=de" Server starts and I can connect to it by LDAP Admin, which reports “LDAP error: Object lacks”. Well, there aren’t any objects yet. I now want to create the root and admin elements from shell. I created an init.ldif file: dn: ou=webtool,o=myOrg,c=de objectclass: dcObject objectclass: organization dc: webtool o: webtool dn: cn=ldapadmin,ou=webtool,o=myOrg,c=de objectclass: organizationalRole cn: ldapadmin Trying to load the file runs into an error, telling me that ou is not allowed: server:~ # ldapadd -x -D "cn=ldapadmin,ou=webtool,o=myOrg,c=de" -W -f init.ldif Enter LDAP Password: adding new entry "ou=webtool,o=myOrg,c=de" ldap_add: Object class violation (65) additional info: attribute 'ou' not allowed I am not using ou anywhere except in the suffix, so the question: Isn’t it allowed here? What is allowed here? Here is my answer. I am not allowed to post it as answer for 8 hours, so don’t mind that it is part of the question by now. I will move it outside some day, if I don’t forget to do so. There are numberous dependencies for the creation of elements, and error messages are rather confusing if you don’t know of the concept. The objectclass isn’t necessarily dcObject for the databases’ root node, as it is likely to guess when you read several tutoriales. Instead, it must correspond to the object’s type: Here, for a name starting with ou=, it must be organizationalUnit. I found this piece of information in these tables [Link removed due to restriction: Oops! Your edit couldn't be submitted because: We're sorry, but as a spam prevention mechanism, new users can only post a maximum of two hyperlinks. Earn more than 10 reputation to post more hyperlinks. Link is below]. Further on, the object class dictates which properties must and can be added in the record. Here, organizationalUnit must have an ou: entry and must not have neither dc: nor o: entry. The healthy init.ldif file looks like that: dn: ou=webtool,o=myOrg,c=de objectclass: organizationalUnit ou: LDAP server for my webtool dn: cn=ldapadmin,ou=webtool,o=myOrg,c=de objectclass: organizationalRole cn: ldapadmin Note: The page also states: “While many objectClasses show no MUST attributes you must (ouch) follow any hierarchy […] to determine if this is the really case.” I thought that would mean my root record would have to provide the must fields for c= and o= (c: and o:, respectively) but this isn’t the case. Link in answer is (1): http :// www (dot) zytrax (dot) com/books/ldap/ape/ "Appendix E: LDAP - Object Classes and Attributes"

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• Week in Geek: New Security Flaw Confirmed for Internet Explorer Edition

  - by Asian Angel

  This week we learned how to use a PC to stay entertained while traveling for the holidays, create quality photo prints with free software, share links between any browser and any smartphone, create perfect Christmas photos using How-To Geek’s 10 best how-to photo guides, and had fun decorating Firefox with a collection of Holiday 2010 Personas themes. Photo by Repoort. Random Geek Links Photo by Asian Angel. Critical 0-Day Flaw Affects All Internet Explorer Versions, Microsoft Warns Microsoft has confirmed a zero-day vulnerability affecting all supported versions of Internet Explorer, including IE8, IE7 and IE6. Note: Article contains link to Microsoft Security Advisory detailing two work-arounds until a security update is released. Hackers targeting human rights, indie media groups Hackers are increasingly hitting the Web sites of human rights and independent media groups in an attempt to silence them, says a new study released this week by Harvard University’s Berkman Center for Internet & Society. OpenBSD: audits give no indication of back doors So far, the analyses of OpenBSD’s crypto and IPSec code have not provided any indication that the system contains back doors for listening to encrypted VPN connections. But the developers have already found two bugs during their current audits. Sophos: Beware Facebook’s new facial-recognition feature Facebook’s new facial recognition software might result in undesirable photos of users being circulated online, warned a security expert, who urged users to keep abreast with the social network’s privacy settings to prevent the abovementioned scenario from becoming a reality. Microsoft withdraws flawed Outlook update Microsoft has withdrawn update KB2412171 for Outlook 2007, released last Patch Tuesday, after a number of user complaints. Skype: Millions still without service Skype was still working to right itself going into the holiday weekend from a major outage that began this past Wednesday. Mozilla improves sync setup and WebGL in Firefox 4 beta 8 Firefox 4.0 beta 8 brings better support for WebGL and introduces an improved setup process for Firefox Sync that simplifies the steps for configuring the synchronization service across multiple devices. Chrome OS the litmus test for cloud The success or failure of Google’s browser-oriented Chrome OS will be the litmus test to decide if the cloud is capable of addressing user needs for content and services, according to a new Ovum report released Monday. FCC Net neutrality rules reach mobile apps The Federal Communications Commission (FCC) finally released its long-expected regulations on Thursday and the related explanations total a whopping 194 pages. One new item that was not previously disclosed: mobile wireless providers can’t block “applications that compete with the provider’s” own voice or video telephony services. KDE and the Document Foundation join Open Invention Network The KDE e.V. and the Document Foundation (TDF) have both joined the Open Invention Network (OIN) as licensees, expanding the organization’s roster of supporters. Report: SEC looks into Hurd’s ousting from HP The scandal surrounding Mark Hurd’s departure from the world’s largest technology company in August has officially drawn attention from the U.S. Securities and Exchange Commission. Report: Google requests delay of new Google TVs Google TV is apparently encountering a bit of static that has resulted in a programming change. Geek Video of the Week This week we have a double dose of geeky video goodness for you with the original Mac vs PC video and the trailer for the sequel. Photo courtesy of Peacer. Mac vs PC Photo courtesy of Peacer. Mac vs PC 2 Trailer Random TinyHacker Links Awesome Tools To Extract Audio From Video Here’s a list of really useful, and free tools to rip audio from videos. Getting Your iPhone Out of Recovery Mode Is your iPhone stuck in recovery mode? This tutorial will help you get it out of that state. Google Shared Spaces Quickly create a shared space and collaborate with friends online. McAfee Internet Security 2011 – Upgrade not worthy of a version change McAfee has released their 2011 version of security products. And as this review details, the upgrades are minimal when compared to their 2010 products. For more information, check out the review. 200 Countries Plotted Hans Rosling’s famous lectures combine enormous quantities of public data with a sport’s commentator’s style to reveal the story of the world’s past, present and future development. Now he explores stats in a way he has never done before – using augmented reality animation. Super User Questions Enjoy looking through this week’s batch of popular questions and answers from Super User. How to restore windows 7 to a known working state every time it boots? Is there an easy way to mass-transfer all files between two computers? Coffee spilled inside computer, damaged hard drive Computer does not boot after ram upgrade Keyboard not detected when trying to install Ubuntu 10.10 How-To Geek Weekly Article Recap Have you had a super busy week while preparing for the holiday weekend? Then here is your chance to get caught up on your reading with our five hottest articles for the week. Ask How-To Geek: Rescuing an Infected PC, Installing Bloat-free iTunes, and Taming a Crazy Trackpad How to Use the Avira Rescue CD to Clean Your Infected PC Eight Geektacular Christmas Projects for Your Day Off VirtualBox 4.0 Rocks Extensions and a Simplified GUI Ask the Readers: How Many Monitors Do You Use with Your Computer? One Year Ago on How-To Geek Here are more great articles from one year ago for you to read and enjoy during the holiday break. Enjoy Distraction-Free Writing with WriteMonkey Shutter is a State of Art Screenshot Tool for Ubuntu Get Hex & RGB Color Codes the Easy Way Find User Scripts for Your Favorite Websites the Easy Way Access Your Unsorted Bookmarks the Easy Way (Firefox) The Geek Note That “wraps” things up for this week and we hope that everyone enjoys the rest of their holiday break! Found a great tip during the break? Then be sure to send it in to us at [email protected]. Photo by ArSiSa7. Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? Simon’s Cat Explores the Christmas Tree! [Video] The Outdoor Lights Scene from National Lampoon’s Christmas Vacation [Video] The Famous Home Alone Pizza Delivery Scene [Classic Video] Chronicles of Narnia: The Voyage of the Dawn Treader Theme for Windows 7 Cardinal and Rabbit Sharing a Tree on a Cold Winter Morning Wallpaper An Alternate Star Wars Christmas Special [Video]

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• Week in Geek: FBI Back Door in OpenBSD Edition

  - by Asian Angel

  This week we learned how to migrate bookmarks from Delicious to Diigo, fix annoying arrows, play old-school DOS games, schedule smart computer shutdowns, use breaks in Microsoft Word to better format documents, check the condition of hard-disks using Linux disk utilities, & what the Linux fstab is and how it works. Photo by Jameson42. Random Geek Links Another week with extra news link goodness to help keep you up to date. Photo by justmakeit. Report of FBI back door roils OpenBSD community Allegations that the FBI surreptitiously placed a back door into the OpenBSD operating system have alarmed the computer security community, prompting calls for an audit of the source code and claims that the charges must be a hoax. Fortinet: Job outlook improving for cybercrooks In an ironic twist in the job market, more positions will open up for developers who can write customized malware packers, people who can break CAPTCHA codes, and distributors who can spread malicious code, according to Fortinet. Enisa: Malware for smartphones is a ’serious risk’ Businesses and consumers are at risk of data breaches through smartphone use, according to the European Network and Information Security Agency. The trick with the f: Google and Microsoft web sites distribute malware Last week, Google’s DoubleClick advertising platform and Microsoft’s rad.msn.com online ad network briefly distributed malware to other web sites in the form of advertising banners. New scam tactic: Fake disk defraggers It would appear that scammers are trying out new programs to see which might best confuse potential victims and evade detection by legitimate antivirus software. Microsoft closes IE and Stuxnet holes As previously announced, Microsoft has released 17 security updates to close 40 security holes. All four Windows holes so far disclosed in connection with Stuxnet have now been closed. Microsoft Offers H.264 Support to Firefox on Windows via Add-On The new HTML5 Extension for Windows Media Player Firefox Plug-in add-on from Microsoft offers users that are running Firefox on Windows 7 H.264 support for HTML5 video playback. Google proclaims Chrome business-ready Google has announced that Chrome is ready for corporate use. Microsoft Tells Exchange Customers to Think Twice Before Opting for Google Message Continuity This week, Microsoft is telling companies still running Exchange 2010’s precursors that they should carefully consider the implications of embracing Google Message Continuity. Who Google has in mind for its Chrome OS users Steven Vaughan-Nichols explains why he feels that Chrome OS will be ideal for either office-workers or people who need a computer, but do not know the first thing about how to use one safely. Oracle takes office suite to the cloud Oracle has introduced Cloud Office 1.0, a cloud-based version of its office suite, which is aimed at web and mobile users. Mozilla pays premiums for reports of vulnerabilities The Mozilla Foundation has followed Google’s example by expanding its rewards program for reports of vulnerabilities in its Web applications. Who bought those 882 Novell patents? Not just Microsoft The mysterious CPTN Holdings — the organization that bought the 882 Novell patents as part of the terms of the Attachmate acquisition of Novell – has been unmasked (Microsoft, Apple, EMC and Oracle). Appeals court: Feds need warrants for e-mail Police must obtain search warrants before perusing Internet users’ e-mail records, a federal appeals court ruled today in a landmark decision that struck down part of a 1986 law allowing warrantless access. Geek Video of the Week What happens when someone plays a wicked prank by shoveling crazy snow paths that lead to dead ends or turn back on themselves? Watch to find out! Photo by CollegeHumor. Janitor Snow Shoveling Prank Random TinyHacker Links The Oatmeal on Cat vs Internet What lengths will our poor neglected kitty hero have to go to in order to get some attention? Guide On Using JoliCloud With Windows JoliCloud is a nifty operating system that’s made for people who need a light-weight OS that’s mostly cloud based. Check this guide on using it with Windows. Use Cameyo to Easily Create Portable Programs Here’s a nifty tool to make portable apps out of programs in Windows. Check out the guide to do it. Better Family Tech Support A nice new site by Google to help members of family understand how computers work. Track Your Stolen Mobile Phone With F-Secure A useful anti-theft tool for your mobile phone. Super User Questions Another week with great answers to popular questions from Super User. What Chrome password manager fits my requirements? What’s the best way to be able to reimage windows computers? Could you suggest feature-rich disk-based personal backup program for linux (and I’ve seen a few)? What is IPv6 and why should I care? Is there any way to find out what programs are trying to connect to Internet on windows? How-To Geek Weekly Article Recap Here are our hottest articles full of geeky goodness from this past week at HTG. 20 OS X Keyboard Shortcuts You Might Not Know Microsoft Security Essentials 2.0 Kills Viruses Dead. Download It Now. Is Your Desktop Printer More Expensive Than Printing Services? Ask the Readers: Would You Be Willing to Give Windows Up and Use a Different O.S.? The Twelve Days of Geekmas One Year Ago on How-To Geek Enjoy reading through our latest batch of retro-geek goodness from one year ago. Macrium Reflect is a Free and Easy To Use Backup Utility How To Turn a Physical Computer Into A Virtual Machine with Disk2vhd How To Restore Windows 7 from a System Image How To Manage Hard Drive Space Used by Windows 7 Backup and Restore How To Manage Hibernate Mode in Windows 7 The Geek Note That is all we have for you this week, so see you back here again after the holidays! Got a great tip? Send it in to us at [email protected]. Photo by mitjamavsar. Latest Features How-To Geek ETC The Complete List of iPad Tips, Tricks, and Tutorials The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor Deathwing the Destroyer – WoW Cataclysm Dragon Wallpaper Drag2Up Lets You Drag and Drop Files to the Web With Ease The Spam Police Parts 1 and 2 – Goodbye Spammers [Videos] Snow Angels Theme for Windows 7 Exploring the Jungle Ruins Wallpaper Protect Your Privacy When Browsing with Chrome and Iron Browser

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• Conversation as User Assistance

  - by ultan o'broin

  Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• SQL SERVER – Developer Training Resources and Summary Roundup

  - by pinaldave

  It is always pleasure for any author when other renowned authors in the industry write about you. Earlier I wrote a five part blog series on Developer Training and I have received a phenomenal response to the series. I have received plenty of comments, questions and feedback. I thought it would be nice to sum up the whole series as well answer a few of the questions received. Quick Recap Developer Training - Importance and Significance - Part 1 In this part we discussed the importance of training in the real world. The most important and valuable resource any company is its employee. Employees who have been well-trained will be better at their jobs and produce a better product.  An employee who is well trained obviously knows more about their job and all the technical aspects. I have a very high opinion about training employees and it is the most important task. Developer Training – Employee Morals and Ethics – Part 2 In this part we discussed the most crucial components of training. Often employees are expecting the company to pay for their training and the company expresses no interest in training the employee. Quite often training expenses are the real issue for both the employee and employer. There are companies that pay for 100% of the expenses and there are employees who opt for training on their own expense during their personal time. Training is often looked at as vacation by employee and employers and we need to change this mind-set. One of the ways is to report back the learning to your manager and implement newly learned knowledge in day-to-day work. Developer Training – Difficult Questions and Alternative Perspective - Part 3 This part was the most difficult to write as I tried to address a few difficult questions and answers. Training is such a sensitive issue that many developers when not receiving chance for training think about leaving the organization. The manager often feels pressure to accommodate every single employee for training even though his training budget is limited. It is indeed the responsibility of the developer to get maximum advantage from the training. Training immediately helps organizations but stays as a part of an employee’s knowledge forever. Developer Training – Various Options for Developer Training – Part 4 In this part I tried to explore a few methods and options for training. The generic feedback I received on this blog post was short and I should have explored each of the subject of the training in details. I believe there are two big buckets of training 1) Instructor Lead Training and 2) Self Lead Training. The common element between both the methods is “learning material”. Learning material can be of any format – videos, books, paper notes or just a plain black board. Instructor-led training is a very effective mode but not possible every single time. During the course of the developer’s career, one has to learn lots of new technology and it is almost impossible to have a quality trainer available on that subject at that time. Books are most effective and proven methods, however, it always helps if someone explains the concepts of the book with a demonstration. In recent times I have started to believe in online trainings which leads to a hybrid experience. Online trainings take the best part of the books and the best part of the instructor-led training and gives effective training in a matter of hours. Developer Training – A Conclusive Summary- Part 5 In this part, I shared what I was continuously thinking about developer training. There is no better teacher than oneself. There is no better motivation than a personal desire to learn new technology. Honestly there is nothing more personal learning. That “change is the only constant” and “adapt & overcome” are the essential lessons of life. One cannot stop the learning and resist the change. In the IT industry “ego of knowing all” and the “resistance to change” are the most challenging issues. Once someone overcomes them, life is much easier. I believe that proper and appropriate high quality training can help to address the burning issues. Opinion of Friends I invited a few of my friends to express their opinion about developer training and here are their opinions. I am listing them here in the order of the blog post publishing date. Nakul Vachhrajani - Developer Trainings-Importance, Benefits, Tips and follow-up Nakul’s sums of many of the concepts which are complementary to my blog posts. Nakul addresses the burning question of developer training with different angles. I am personally very impressed by his following statement - “Being skilled does not mean having just a stack of certifications, but it also means having an understanding about the internals of the products that you are working on – and using that knowledge to improve the efficiency & productivity at the workplace in turn resulting in better products, better consulting abilities and a happier self.” Nakul also suggests the online training options of Pluralsight. Vinod Kumar - Training–a necessity or bonus Vinod Kumar comes up with excellent follow up on developer training. Vinod is known for his inspirational writing about SQL Server. Vinod starts with a story of a student who is extremely eager to learn the wisdom of life from a monk but the monk does not accept him as a disciple for a long time. The conversation between student and monk is indeed an essence of all learning. We all want to learn quickly and be successful but the most important thing in life is to have the right attitude towards learning and more so towards life. The blog post end with a very important thought about how to avoid the famous excuse – “I don’t have enough time.” Ritesh Shah - Training – useful or useless? Ritesh brings up very important concept related to training. Ritesh in his meticulous style explains why training is an important and lifelong process. Training must not stop at any age but should continue forever. The moment training stops, progress stops along with. Paras Doshi - Professional Development Resource Paras is known for his to–the-point writing, and has summarized the five part series very precisely. He read the five part series and created a digest summary of the blog post. If you are in a rush and have no time to read my five series – I suggest you read his blog post. Training Resources I am often asked what the best resources for learning new technology are. This is the most difficult question EVER. There are plenty of good training resources available. When it is about training our needs are different, our preference of learning is different and we all have an opinion. Additionally, we all are located in different geographic locations worldwide and there is no way one solution will fit all. However, let me list a few of the training resources which I have built so far and you can consume them if you find it relevant to your need. SQL Server Books SQL Server Interview Questions and Answers SQL Wait Stats SQL Programming Joes 2 Pros SQL Server Video Tutorials SQL Server Questions and Answers SQL Server Performance: Indexing Basics SQL Server Performance: Introduction to Query Tuning SQL in Sixty Seconds Series of Sixty Seconds Learning Video on YouTube Trust me worldwide web is very big and there are plenty of high quality learning materials available worldwide – trainer-led as well online. I suggest you explore various options and make the best choice for yourself. Remember, training is your personal journey and it should never stop. Are you ready? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Developer Training, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Agile Awakenings and the Rules of Agile

  - by Robert May

  For those that care, you can read my history of management and technology to understand why I think I’m qualified to talk about this at all.  It’s boring, so feel free to skip it. Awakenings I first started to play around with the idea of “agile” in 2004 or 2005.  I found a book on the Rational Unified Process that I thought was good, and attempted to implement parts of it.  I thought I was agile, but really, it wasn’t.   I still didn’t understand the concept of a team.  I still wanted to tell the team what to do and how to get it done.  I still thought I was smarter than the team. After that job, I started work on another project and began helping that team.  The first few months were really rough.  We were implementing Scrum, which was relatively new to everyone on the team, and, quite frankly, I was doing a poor job of it.  I was trying to micro-manage every aspect of the teams work, and we were all miserable. The moment of change came when the senior architect bailed on the project.  His comment to me was: “This isn’t Agile.  Where are the stand-ups?  Where are the stories?”  He was dead on, and I finally woke up.  I finally realized that I was the problem!  I wasn’t trusting the team.  I wasn’t helping the team.  I was being a manager. Like many (most?), I was claiming to be Agile and use Scrum, but I wasn’t in fact following the rules Scrum.  Since then, I’ve done a lot of studying, hands on practice, coaching of many different teams, and other learning around Scrum, and I have discovered that Scrum has some rules that must be followed for success, even though the process is about continuous improvement. I’ve been practicing Scrum right for about 4 years now and have helped multiple teams implement it successfully, so what you’re about to get is based on experience, rather than just theory. The Rules of Scrum In my experience, what I’ve found is that most companies that claim to be doing Scrum or Agile are actually NOT doing either.  This stems largely because they think that they can “adopt the rules of Agile that fit their organization.”  Sadly, many of them think that this means they can adopt iterations (sprints) and not much else.  Either that, or they think they can do whatever they want, or were doing before, and call it Scrum.  This is simply not true. Here are some rules that must be followed for you to really be doing Scrum.  I’ll go into detail on each one of these posts in future blog posts and update links here.  My intent is that this will help other teams implementing scrum to see more success. Agile does not allow you to do whatever you want A Product Owner is required A ScrumMaster is required The team must function as a Team, and QA must be part of the team Support from upper management is required A prioritized product backlog is required A prioritized sprint backlog is required Release planning is required Complete spring planning is required Showcases are required Velocity must be measured Retrospectives are required Daily stand-ups are required Visibility is absolutely required For now, I think that’s enough, although I reserve the right to add more.  If you’re breaking any of these rules, you’re probably not doing Scrum.  There are exceptions to these rules, but until you have practiced Scrum for a while, you don’t know what those exceptions are. Breaking the Rules Many teams break these rules because they are the ones that expose the most pain.  Scrum is not Advil.  It’s not intended to mask the pain, its intended to cure it.  Let me explain that analogy a bit more.  Recently, my 7 year old son broke his arm, quite severely (see the X-Ray to the right).  That caused him a great deal of pain.  We went first to one doctor, and after viewing the X-Ray, they determined that there was no way that they’d cast the arm at their location.  It was simply too bad of a break for them to deal with.  They did, however, give him some Advil for the pain and put a splint on his arm to stabilize the broken bones.  Within minutes, he was feeling much better.  Had we been stupid, we could have gone home and he’d have been just as happy as ever . . . until the pain medication wore off or one of his siblings touched the splint.  Then, all of that pain would come right back to the top.  Sure, he could make it go away by just taking more Advil and moving the splint out of the way, but that wasn’t going to fix the problem permanently. We ended up in an emergency room with a doctor who could fix his arm.  However, we were warned that the fix was going to be VERY painful, and it was.  Even with heavy sedation (Propofol), my son was in enough pain that he squirmed and wiggled trying to get his arm away from the doctor.  He had to endure this pain in order to have a functional arm. But the setting wasn’t the end.  He had to have several casts, had to have it re-broken once, since the first setting didn’t take and finally was given a clean bill of health. Agile implementation is much like this story.  Agile was developed as a result of people recognizing that the development methodologies that were currently in place simply were ineffective.  However, the fix to the broken development that’s been festering for many years is not painless.  Many people start Agile thinking that things will be wonderful.  They won’t!  Agile is about visibility, and often, it brings great pain to surface.  It causes all of the missed deadlines, the cowboy coders, the coasters, the micro-managers, the lazy, and all of the other problems that are really part of your development process now to become painfully visible to EVERYONE.  Many people don’t like this exposure.  Agile will make the pain better, but not if you remove the cast (the rules above) prematurely and start breaking the rules that expose the most pain.  The healing will take time and is not instant (like Advil).  Figuring out what the true source of pain and fixing it is very valuable to you, your team, and your company.  Remember as you’re doing this that Agile isn’t the source of the pain, it’s really just exposing it.  Find the source. My recommendation is that ALL of these rules are followed for a minimum of six months, and preferably for an entire year, before you decide to break any of these rules.  Get a few good releases under your belt.  Figure out what your velocity is and start firing as a team.  Chances are, after you see agile really in action, you won’t want to break the rules because you’ll see their value. More Reading Jean Tabaka recently published a list of 78 Things I Have Learned in 6 Years of Agile Coaching.  Highly recommended. Technorati Tags: Agile,Scrum,Rules

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• TFS, G.I. Joe and Under-doing

  If I were to rank the most consistently irritating parts of my work day, using TFS would come in first by a wide margin. Even repeated network outages this week seem like a pleasant reprieve from this monolithic beast. This is not a reflexive anti-Microsoft feeling, that attitude just wouldnt work for a consultant who does .NET development. It is also not an utter dismissal of TFS as worthless; Ive seen people use it effectively on several projects. So why? Ill start with a laundry list of shortcomings. An out of the box UI for work items that is insultingly bad, a source control system that is confoundingly fragile when handling merges, folder renames and long file names, the arcane XML wizardry necessary to customize a template and a build system that adds an extra layer of oddness on top of msbuild. Im sure my legion of readers will soon point out to me how I can work around all these issues, how this is fixed in TFS 2010 or with this add-in, and how once you have everything set up, youre fine. And theyd be right, any one of these problems could be worked around. If not dirty laundry, what else? I thought about it for a while, and came to the conclusion that TFS is so irritating to me because it represents a vision of software development that I find unappealing. To expand upon this, lets start with some wisdom from those great PSAs at the end of the G.I. Joe cartoons of the 80s: Now you know, and knowing is half the battle. In software development, Id go further and say knowing is more than half the battle. Understanding the dimensions of the problem you are trying to solve, the needs of the users, the value that your software can provide are more than half the battle. Implementation of this understanding is not easy, but it is not even possible without this knowledge. Assuming we have a fixed amount of time and mental energy for any project, why does this spell trouble for TFS? If you think about what TFS is doing, its offering you a huge array of options to track the day to day implementation of your project. From tasks, to code churn, to test coverage. All valuable metrics, but only in exchange for valuable time to get it all working. In addition, when you have a shiny toy like TFS, the temptation is to feel obligated to use it. So the push from TFS is to encourage a project manager and team to focus on process and metrics around process. You can get great visibility, and graphs to show your project stakeholders, but none of that is important if you are not implementing the right product. Not just unimportant, these activities can be harmful as they drain your time and sap your creativity away from the rest of the project. To be more concrete, lets suppose your organization has invested the time to create a template for your projects and trained people in how to use it, so there is no longer a big investment of time for each project to get up and running. First, Id challenge if that template could be specific enough to be full featured and still applicable for any project. Second, the very existence of this template would be a indication to a project manager that the success of their project was somehow directly related to fitting management of that project into this format. Again, while the capabilities are wonderful, the mirage is there; just get everything into TFS and your project will run smoothly. Ill close the loop on this first topic by proposing a thought experiment. Think of the projects youve worked on. How many times have you been chagrined to discover youve implemented the wrong feature, misunderstood how a feature should work or just plain spent too much time on a screen that nobody uses? That sounds like a really worthwhile area to invest time in improving. How about going back to these projects and thinking about how many times you wished you had optimized the state change flow of your tasks or been embarrassed to not have a code churn report linked back to the latest changeset? With thanks to the Real American Heroes, Ill move on to a more current influence, that of the developers at 37signals, and their philosophy towards software development. This philosophy, fully detailed in the books Getting Real and Rework, is a vision of software that under does the competition. This is software that is deliberately limited in functionality in order to concentrate fully on making sure ever feature that is there is awesome and needed. Why is this relevant? Well, in one of those fun seeming paradoxes in life, constraints can be a spark for creativity. Think Twitter, the small screen of an iPhone, the limitations of HTML for applications, the low memory limits of older or embedded system. As long as there is some freedom within those constraints, amazing things emerge. For project management, some of the most respected people in the industry recommend using just index cards, pens and tape. They argue that with change the constant in software development, your process should be as limited (yet rigorous) as possible. Looking at TFS, this is not a system designed to under do anybody. It is a big jumble of components and options, with every feature you could think of. Predictably this means many basic functions are hard to use. For task management, many people just use an Excel spreadsheet linked up to TFS. Not a stirring endorsement of the tooling there. TFS as a whole would be far more appealing to me if there was less of it, but better. Id cut 50% of the features to make the other half really amaze and inspire me. And thats really the heart of the matter. TFS has great promise and I want to believe it can work better. But ultimately it focuses your attention on a lot of stuff that doesnt really matter and then clamps down your creativity in a mess of forms and dialogs obscuring what does.   --- Relevant Links --- All those great G.I. Joe PSAs are on YouTube, including lots of mashed up versions. A simple Google search will get you on the right track.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Who IS Brian Solis?

  - by Michael Snow

  Q: Brian, Welcome to the WebCenter Blog. Can you tell our readers your current role and what career path brought you here? A: I’m proudly serving as a principal analyst at Altimeter Group, a research based advisory firm in Silicon Valley. My career path, well, let’s just say it’s a long and winding road. As a kid, I was fascinated with technology. I learned programming at an early age and found myself naturally drawn to all things tech. I started my career as a database programmer at a technology marketing agency in Southern California. When I saw the chance to work with tech companies and help them better market their capabilities to businesses and consumers, I switched focus from programming to marketing and advertising. As technologist, my approach to marketing was different. I didn’t believe in hype, fluff or buzz words. I believed in translating features into benefits and specifications and capabilities into solutions for real world problems and opportunities. In the mid 90’s I experimented with direct to consumer/customer engagement in dedicated technology forums and boards. I quickly realized that the entire approach to do so would need to change. Therefore, I learned and developed new methods for a more social and informed way of engaging people in ways that helped them, marketed the company, and also tied to tangible benefits for the company. This work would lead me to start an agency in 1999 dedicated to interactive marketing. As I continued to experiment with interactive platforms, I developed interesting methods for converting one-to-many forms of media into one-to-one-to-many programs. I ran that company until joining Altimeter Group. Along the way, in the early 2000s, I realized that everything was changing and that there were others like me finding success in what would become a more social form of media. I dedicated a significant amount of my time to sharing everything that I learned in the form of articles, blogs, and eventually books. My mission became to share my experience with anyone who’d listen. It would later become much bigger than marketing, this would lead to a decade of work, that still continues, in business transformation. Then and now, I find myself always assuming the role of a student. Q: As an industry analyst & technology change evangelist, what are you primarily focused on these days? A: As a digital analyst, I study how disruptive technology impacts business. As an aspiring social scientist, I study how technology affects human behavior. I explore both horizons professionally and personally to better understand the future of popular culture and also the opportunities that exist for organizations to improve relationships and experiences with customers and the people that are important to them. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? A: The line between work and life isn’t blurred it’s been overtly crossed and erased. We live in an always on society. The digital lifestyle keeps us connected to one another it keeps us connected all the time. Whether your sending or checking email, trying to catch up, or simply trying to get ahead, people are spending the equivalent of an extra day at work in the time they spend out of work…working. That’s absurd. It’s a matter of survival. It’s also a matter of unintended, subconscious self-causation. We brought this on ourselves and continue to do so. Think about your day. You’re in meetings for the better part of each day. You probably spend evenings and weekends catching up on email and actually doing the work you couldn’t get to during the day. And, your co-workers and executives are doing the same thing. So if you try to slow down, you find yourself at a disadvantage as you’re willfully pulling yourself out of an unfortunate culture of whenever wherever business dynamics. If you’re unresponsive or unreachable, someone within your organization or on your team is accessible. Over time, this could contribute to unfavorable impressions. I choose to steer my life balance in ways that complement one another. But, I don’t pretend to have this figured out by any means. In fact, I find myself swimming upstream like those around me. It’s essentially a competition for relevance and at some point I’ll learn how to earn attention and relevance while redrawing the line between work and life. Q: How can people keep up with what you’re working on? A: The easy answer is that people can keep up with me at briansolis.com. But, I also try to reach people where their attention is focused. Whether it’s Facebook (facebook.com/briansolis), Twitter (@briansolis), Google+ (+briansolis), Youtube (briansolis.tv) or through books and conferences, people can usually find me in a place of their choosing. Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon? A: I spent some time with the Oracle team reviewing the idea of Digital Darwinism and how technology and society are evolving faster than many organizations can adapt. Digital Darwinism: How Brands Can Survive the Rapid Evolution of Society and Technology Thursday, December 13, 2012, 10 a.m. PT / 1 p.m. ET Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast? A: We’re inviting guests to join us online as we dive into the future of business and how the convergence of technology and connected consumerism would ultimately impact how business is done. It’ll be an exciting and revealing conversation that explores just how much everything is changing. We’ll also review the importance of adapting to emergent trends and how to compete for the future. It’s important to recognize that change is not happening to us, it’s happening because of us. We are part of the revolution and therefore we need to help organizations adapt from the inside out. Watch the Entire Oracle Social Business Thought Leaders Webcast Series On-Demand and Stay Tuned for More to Come in 2013!

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• Oracle at Gartner IAM Summit Next Week

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Heading to Gartner Identity and Access Management Summit next week? As you know, one of the premier conferences for identity management specialists and security experts, the Gartner IAM Conference this year is in Las Vegas, Nevada from December 3 – 5. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} As you pack your bags and plan your itinerary, do note that Oracle executives including Amit Jasuja, Senior Vice President, Security and Identity Management and Dave Profozich, Group Vice President along with product management and implementation experts would be in attendance. You are invited to meet with the Oracle team and mingle with our customers. We recommend you bookmark the following times and activities: Breakfast Keynote: Trends in Identity Management Tuesday, December 4, 2012 7:30 a.m. – 8:00 a.m., Octavius 16 Amit Jasuja, SVP, Security and Identity Management, Oracle Ranjan Jain, Enterprise Architect, Cisco Don’t miss the opportunity to hear from Amit Jasuja, SVP, Security and Identity Management as he discusses how mobile and social behavior are changing how organizations function, manage their workforce, and interact with their customers. Learn how these new trends are shaping the innovations in Oracle Identity Management solutions. And get a customer’s take on the new trends and their impact on the organization. Visit the Oracle Booth Mingle with peers, customers, product and implementation experts at the Oracle booth. While there, catch live demonstrations of the very latest best-in-class technologies and learn how Oracle Identity Management solutions are enabling the Social, Mobile and Cloud (SoMoClo) environments. And arm yourself with industry resources from our Virtual Collateral Rack. And don’t forget to enter for a chance to win a JAWBONE JAMBOX Wireless Speaker System while at our booth. So, see you there? Gartner Identity and Access Management Summit December 3 -5, 2012 Caesars Palace 3570 Las Vegas Blvd South Las Vegas, NV 89109

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• B2B and B2C Commerce are alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

  - by Katrina Gosek

  We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester’s first Commerce Wave focused on B2B, released earlier this month. The reports validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, the report confirms something very important: B2B and B2C Commerce are alike… but a little different. B2B and B2C Commerce are alike… Clearly, B2C experiences have set expectations for B2B. Every B2B buyer is a consumer at home and brings the same expectations to a website selling electronic components, aftermarket parts, or MRO products. Forrester calls these rich consumer-based capabilities that help B2B customers do their jobs “table stakes”: search & navigation, promotions, cross-channel commerce and mobile: “Whether they are just beginning to sell online or are in the late stages of launching a next-generation site, B2B eCommerce operations today must: offer a customer experience standard comparable to what leading b2c sites now offer; address the growing influence that mobile devices are having in the workplace; make a qualitative and quantitative business case that drives sustained investment.” Just five years ago, many of our B2B customers’ online business comprised only 5-10% of their total revenue. Today, when we speak to those same brands, we hear about double and triple digit growth in their online channels. Many have seen the percentage of the business they perform in their web channels cross the 30-50% threshold. You can hear first-hand from several Oracle Commerce B2B customers about the success they are seeing, and what they’re trying to accomplish (Carolina Biological, Premier Farnell, DeliXL, Elsevier). This momentum is likely the reason Forrester broke out the separate B2B Commerce Wave from the B2C Wave. In fact, B2B is becoming the larger force in commerce, expected to collect twice the online dollars of B2C this year ($559 billion). But a little different… Despite the similarities, there is a key and very important difference between B2C and B2B. Unlike a consumer shopping for shoes, a business shopper buying from a distributor or manufacturer is coming to the Web channel as a part of their job. So in addition to a rich, consumer-like experience this shopper expects, these B2B buyers need quoting tools and complex pricing capabilities, like eProcurement, bulk order entry, and other self-service tools such as account, contract and organization management.  Forrester also is emphasizing three additional “back-end” tools and capabilities their clients say they need to drive growth in their B2B online channels: i) product information management (PIM), which provides a single system of record for large part lists and product catalogs; ii) web content management (WCM), needed to manage large volumes of unstructured marketing information, and iii) order management systems (OMS), which manage and orchestrate the complex B2B order life cycle from quote through approval, submission to manufacturing, distribution and delivery.  We would like to expand on each of these 3 areas: As Forrester highlights, back-end PIM is definitely needed by B2B Commerce providers. Most B2B companies have made significant investments in enterprise-grade PIMs, given the importance of product data management for aggregation and syndication of content, product attribution, analytics, and handling of complex workflows. While in principle it may sound appealing to have a PIM as part of a commerce offering (especially for SMBs who have to do more with less), our customers have typically found that PIM in a commerce platform is largely redundant with what they already have in-place, and is not fully-featured or robust enough to handle the complexity of the product data sets that B2B distributors and manufacturers usually handle. To meet the PIM needs for commerce, Oracle offers enterprise PIM (Product Hub/Fusion PIM) and a robust enterprise data quality product (EDQP) integrated with the Oracle Commerce solution. These are key differentiators of our offering and these capabilities are becoming even more tightly integrated with Oracle Commerce over time. For Commerce, what customers really need is a robust product catalog and content management system for enabling business users to further enrich and ready catalog and content data to be presented and sold online.  This has been a significant area of investment in the Oracle Commerce platform , which continue to get stronger. We see this combination of capabilities as best meeting the needs of our customers for a commerce platform without adding a largely redundant, less functional PIM in the commerce front-end.   On the topic of web content management, we were pleased to see Forrester recognize Oracle’s unique functional capabilities in this area and the “unique opportunity in the market to lead the convergence of commerce and content management with the amalgamation of Oracle Commerce with WebCenter Sites (formally FatWire).” Strong content management capabilities are critical for distributors and manufacturers who are frequently serving an engineering audience coming to their websites to conduct product research in search of technical data sheets, drawings, videos and more. The convergence of content, commerce, and experience is critical for B2B brands selling online. Regarding order management, Forrester notes that many businesses use their existing back-end enterprise resource planning (ERP) systems to manage order life cycles.  We hear the same from most of our B2B customers, as they already have an ERP system—if not several of them—and are not interested in yet another one.  So what do we take away from the Wave results? Forrester notes that the Oracle Commerce Platform “has always had strong B2B commerce capabilities and Oracle has an exhaustive list of B2B customers using the solution.”  What makes us excited about developing leading B2B solutions are the close relationships with our customers and the clear opportunity in the market – which we’ll address in an exciting new release in the coming months. Oracle has one of the world’s largest B2B customer bases, providing leading solutions across key business-to-business functions – from marketing, sales automation, and service to master data management, and ERP.  To learn more about Oracle’s Commerce product vision and strategy, visit our website and check out these other B2B Commerce Resources: - 2013 B2B Commerce Trends Report - B2B Commerce Whitepaper: Consumerization, Complexity, Change - B2B Commerce Webcast: What Industry Trend Setters Do Right - Internet Retailer, Web Drives Sales for B2B Companies - Internet Retailer, The Web Means Business: B2B Companies Beef Up Their Websites, borrowing from b2c retailers and breaking new ground - Internet Retailer, B2B e-Commerce is poised for growth ----------THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY AND MAY NOT BE INCORPORATED INTO A CONTRACT OR AGREEMENT 

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• Community Conversation

  - by ultan o'broin

  Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• Win a set of Infragistics Silverlight Controls with Data Visualization!

  - by mbcrump

  Infragistics recently released their new Silverlight Data Visualization Controls. I saw a couple of samples and had to take a look. I headed over to their website and downloaded the controls. I first noticed the hospital floor-plan demo shown on their site and started thinking of ways that I could use this in my own organization. I emailed them asking if I could give away the Silverlight Data Visualization controls on my site and they said, Yes! They also wanted to throw in the standard Silverlight Line of Business controls. (combined they are worth about $3000 US). I am very thankful they were willing to help the Silverlight community with this giveaway. So some quick rules below: ----------------------------------------------------------------------------------------------------------------------------------------------------------- Win a FREE developer’s license of Infragistics Silverlight Controls with Data Visualization ($3000 Value) Random winner will be announced on January 1st, 2011! To be entered into the contest do the following things: Subscribe to my feed. Leave a comment below with a valid email account (I WILL NOT share this info with anyone.) For extra entries simply: Retweet a link to this page using the following URL [ http://mcrump.me/iscfree ]. It does not matter what the tweet says, just as long as the URL is the same. Unlimited tweets, but please don’t go crazy! This URL will allow me to track the users that Tweet this page. Don’t forget to visit Infragistics because they made this possible. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Before we get started with the Silverlight Controls, here is a couple of links to bookmark: The Silverlight Line of Business Control page is here. You can also check out the live demos here. The Data Visualization page is here. You can also check out the live demos here. Don’t worry about the Samples/Help Documentation. You can install all of that to your local HDD when you are installing it. I am going to walk you through the Silverlight Controls recently released by Infragistics. Begin by downloading the trial version and running the executable. If you downloaded the Complete bundle then you will have the following options to pick from. I like having help documentation and samples on my local HDD in case I do not have access to the internet and want to code. After it is installed, you may want to take a look at your Toolbox in Visual Studio 2010. Look for NetAdvantage 10.3 Silverlight and you will see that you now have access to all of these controls. At this point, to use the controls it’s as simple as drag/drop onto your Silverlight container. It will create the proper Namespaces for you. I wanted to highlight a few of the controls that I liked the most: Grid – After using the Infragistics grid you will wonder how you ever survived using the grid supplied by Microsoft standard controls.  This grid was designed to get your application up and running very fast. It’s simple to bind, it handles LARGE DataSets, easy to filter and allows endless possibilities of formatting data. The screenshot below is an example of the grid. For a real-time updating demo click here. SpellChecker- If your users are creating emails or performing any other function that requires Spell Checking then this control is great. Check out the screenshots below: In this first screen, I have a word that is not in the dictionary [DotNet]. The Spell Checker finds the word and allows the user to correct it. What is so great about Infragistics controls is that it only takes a few lines of code to have a full-featured Spell Checker in your application. TagCloud – This is a control that I haven’t seen anywhere else. It allows you to create keywords for popular search terms. This is very similar to TagCloud seen all over the internet.  Below is a screenshot that shows “Facebook” being a very popular item in the cloud. You can link these items to a hyperlink if you wanted. Importing/Exporting from Excel – I work with data a majority of the time. We all know the importance of Excel in our organizations, its used a lot. With Infragistics controls it make importing and exporting data from a Grid into Excel a snap. One of the things that I liked most about this control was the option to choose the Excel format (2003 or 2007). I haven’t seen this feature in other controls. Creating/Saving/Extracting/Uploading Zip Files – This is another control that I haven’t seen many others making. It allows you to basically manipulate a zip file in any way you like. You can even create a password on the zip file. Schedule – The Schedule that Infragistics provides resembles Outlook’s calendar. I think that it’s important for a user to see your app for the first time and immediately be able to start using because they are already familiar with the UI. The Schedule control accomplishes that in my opinion. I have just barely scratched the surface with the Infragistics Silverlight Line of Business controls. To check all of them then click here. A quick thing to note is that this giveaway also comes with the following Silverlight Data Visualization Controls. Below is a screenshot that list all of them:   I wanted to highlight 2 of the controls that I liked the most: xamBarcode– The xamBarcode supports the following Symbologies: Below is an example of the barcode generated by Infragistics controls. This is a high resolution barcode that you will not have to wonder if your scanner can read it. As long as you have ink in your printer your barcode will read it. I used a Symbol barcode reader to test this barcode. xamTreemap– I’ve never seen a way of displaying data like this before, but I like it. You can style this anyway that you like of course and it also comes with an Office 2010 Theme. Thanks to Infragistics for providing the controls to one lucky reader. I hope that you enjoyed this post and good luck to those that entered the contest.  Subscribe to my feed

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• Unable to transfer data to or from mounted hard drive

  - by user210335

  So usually i'm good at sorting out issues. But this one has me at a loss! This issues has occured since upgrading my ubuntu so this was workingg prior. I use mounted hard drives to manage my downloads which are then copied over accordingly by a python based app. I found it was having issues with permissions to create anything on these mounted hard drives. I'm able to play and access he content of these drives so they're not faulty. My mount script looks like the following rw,user,exec,auto I really am stuck. Could anyone shed any light on how to fix this and allow me to access it. I've checked the properties and all groups should have read and write access so i'm very confused! thanks, edit here's the output of my mount options /dev/sda2 on / type ext4 (rw,errors=remount-ro) proc on /proc type proc (rw,noexec,nosuid,nodev) sysfs on /sys type sysfs (rw,noexec,nosuid,nodev) none on /sys/fs/cgroup type tmpfs (rw) none on /sys/fs/fuse/connections type fusectl (rw) none on /sys/kernel/debug type debugfs (rw) none on /sys/kernel/security type securityfs (rw) none on /sys/firmware/efi/efivars type efivarfs (rw) udev on /dev type devtmpfs (rw,mode=0755) devpts on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620) tmpfs on /run type tmpfs (rw,noexec,nosuid,size=10%,mode=0755) none on /run/lock type tmpfs (rw,noexec,nosuid,nodev,size=5242880) none on /run/shm type tmpfs (rw,nosuid,nodev) none on /run/user type tmpfs (rw,noexec,nosuid,nodev,size=104857600,mode=0755) none on /sys/fs/pstore type pstore (rw) /dev/sda1 on /boot/efi type vfat (rw) /dev/sdc1 on /mnt/tv type fuseblk (rw,nosuid,nodev,allow_other,blksize=4096) /dev/sdb1 on /mnt/B88A30E88A30A4B2 type fuseblk (rw,nosuid,nodev,allow_other,blksize=4096) systemd on /sys/fs/cgroup/systemd type cgroup (rw,noexec,nosuid,nodev,none,name=systemd) gvfsd-fuse on /run/user/1000/gvfs type fuse.gvfsd-fuse (rw,nosuid,nodev,user=simon) /dev/sdd1 on /media/simon/New Volume3 type fuseblk (rw,nosuid,nodev,allow_other,default_permissions,blksize=4096) the main mount in question is /dev/sdc1 on /mnt/tv type fuseblk (rw,nosuid,nodev,allow_other,blksize=4096) heres my dmesg output. I tried cchanging permissions in a terminal and I got an io error. [52803.343417] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.343420] sd 2:0:0:0: [sdc] CDB: [52803.343422] Read(10): 28 00 00 60 9e 3f 00 00 08 00 [52803.343805] sd 2:0:0:0: [sdc] Unhandled error code [52803.343808] sd 2:0:0:0: [sdc] [52803.343810] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.343812] sd 2:0:0:0: [sdc] CDB: [52803.343813] Read(10): 28 00 00 67 64 67 00 00 08 00 [52803.344389] sd 2:0:0:0: [sdc] Unhandled error code [52803.344392] sd 2:0:0:0: [sdc] [52803.344394] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.344396] sd 2:0:0:0: [sdc] CDB: [52803.344397] Read(10): 28 00 09 bd e7 6f 00 00 08 00 [52803.344584] sd 2:0:0:0: [sdc] Unhandled error code [52803.344587] sd 2:0:0:0: [sdc] [52803.344589] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.344591] sd 2:0:0:0: [sdc] CDB: [52803.344592] Read(10): 28 00 07 3a cf b7 00 00 08 00 [52803.344776] sd 2:0:0:0: [sdc] Unhandled error code [52803.344779] sd 2:0:0:0: [sdc] [52803.344781] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.344783] sd 2:0:0:0: [sdc] CDB: [52803.344784] Read(10): 28 00 09 bd e7 97 00 00 08 00 [52803.344973] sd 2:0:0:0: [sdc] Unhandled error code [52803.344976] sd 2:0:0:0: [sdc] [52803.344978] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.344980] sd 2:0:0:0: [sdc] CDB: [52803.344981] Read(10): 28 00 08 dd 57 ef 00 00 08 00 [52803.346745] sd 2:0:0:0: [sdc] Unhandled error code [52803.346748] sd 2:0:0:0: [sdc] [52803.346750] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.346752] sd 2:0:0:0: [sdc] CDB: [52803.346754] Read(10): 28 00 07 1a c1 0f 00 00 08 00 [52803.349939] sd 2:0:0:0: [sdc] Unhandled error code [52803.349942] sd 2:0:0:0: [sdc] [52803.349944] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.349946] sd 2:0:0:0: [sdc] CDB: [52803.349948] Read(10): 28 00 00 67 64 9f 00 00 08 00 [52803.350147] sd 2:0:0:0: [sdc] Unhandled error code [52803.350150] sd 2:0:0:0: [sdc] [52803.350152] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.350154] sd 2:0:0:0: [sdc] CDB: [52803.350155] Read(10): 28 00 00 67 64 97 00 00 08 00 [52803.351302] sd 2:0:0:0: [sdc] Unhandled error code [52803.351305] sd 2:0:0:0: [sdc] [52803.351307] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.351309] sd 2:0:0:0: [sdc] CDB: [52803.351311] Read(10): 28 00 00 a4 1d cf 00 00 08 00 [52803.351894] sd 2:0:0:0: [sdc] Unhandled error code [52803.351897] sd 2:0:0:0: [sdc] [52803.351899] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.351901] sd 2:0:0:0: [sdc] CDB: [52803.351902] Read(10): 28 00 00 67 67 3f 00 00 08 00 [52803.353163] sd 2:0:0:0: [sdc] Unhandled error code [52803.353166] sd 2:0:0:0: [sdc] [52803.353168] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.353170] sd 2:0:0:0: [sdc] CDB: [52803.353172] Read(10): 28 00 00 67 64 ef 00 00 08 00 [52803.353917] sd 2:0:0:0: [sdc] Unhandled error code [52803.353920] sd 2:0:0:0: [sdc] [52803.353922] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.353924] sd 2:0:0:0: [sdc] CDB: [52803.353925] Read(10): 28 00 00 67 65 17 00 00 08 00 [52803.354484] sd 2:0:0:0: [sdc] Unhandled error code [52803.354487] sd 2:0:0:0: [sdc] [52803.354489] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.354491] sd 2:0:0:0: [sdc] CDB: [52803.354492] Read(10): 28 00 07 1a d8 9f 00 00 08 00 [52803.355005] sd 2:0:0:0: [sdc] Unhandled error code [52803.355010] sd 2:0:0:0: [sdc] [52803.355013] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.355017] sd 2:0:0:0: [sdc] CDB: [52803.355019] Read(10): 28 00 00 67 65 3f 00 00 08 00 [52803.355293] sd 2:0:0:0: [sdc] Unhandled error code [52803.355298] sd 2:0:0:0: [sdc] [52803.355301] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.355305] sd 2:0:0:0: [sdc] CDB: [52803.355308] Read(10): 28 00 00 a4 20 27 00 00 08 00 [52803.355575] sd 2:0:0:0: [sdc] Unhandled error code [52803.355580] sd 2:0:0:0: [sdc] [52803.355583] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.355587] sd 2:0:0:0: [sdc] CDB: [52803.355589] Read(10): 28 00 00 5d dc 67 00 00 08 00 [52803.356647] sd 2:0:0:0: [sdc] Unhandled error code [52803.356650] sd 2:0:0:0: [sdc] [52803.356652] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.356654] sd 2:0:0:0: [sdc] CDB: [52803.356655] Read(10): 28 00 07 1a dd 3f 00 00 08 00 [52803.357108] sd 2:0:0:0: [sdc] Unhandled error code [52803.357111] sd 2:0:0:0: [sdc] [52803.357113] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.357115] sd 2:0:0:0: [sdc] CDB: [52803.357116] Read(10): 28 00 00 67 65 97 00 00 08 00 [52803.357298] sd 2:0:0:0: [sdc] Unhandled error code [52803.357300] sd 2:0:0:0: [sdc] [52803.357302] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.357304] sd 2:0:0:0: [sdc] CDB: [52803.357306] Read(10): 28 00 07 1a 04 d7 00 00 08 00 [52803.360374] sd 2:0:0:0: [sdc] Unhandled error code [52803.360377] sd 2:0:0:0: [sdc] [52803.360379] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.360382] sd 2:0:0:0: [sdc] CDB: [52803.360383] Read(10): 28 00 00 67 65 b7 00 00 08 00 [52803.360581] sd 2:0:0:0: [sdc] Unhandled error code [52803.360584] sd 2:0:0:0: [sdc] [52803.360586] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.360588] sd 2:0:0:0: [sdc] CDB: [52803.360589] Read(10): 28 00 00 67 65 c7 00 00 08 00 [52803.361352] sd 2:0:0:0: [sdc] Unhandled error code [52803.361355] sd 2:0:0:0: [sdc] [52803.361357] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.361359] sd 2:0:0:0: [sdc] CDB: [52803.361360] Read(10): 28 00 09 bd e1 af 00 00 08 00 [52803.362096] sd 2:0:0:0: [sdc] Unhandled error code [52803.362099] sd 2:0:0:0: [sdc] [52803.362101] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.362103] sd 2:0:0:0: [sdc] CDB: [52803.362104] Read(10): 28 00 07 0a 64 e7 00 00 08 00 [52803.362555] sd 2:0:0:0: [sdc] Unhandled error code [52803.362558] sd 2:0:0:0: [sdc] [52803.362560] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.362562] sd 2:0:0:0: [sdc] CDB: [52803.362563] Read(10): 28 00 00 67 65 d7 00 00 08 00 [52803.362747] sd 2:0:0:0: [sdc] Unhandled error code [52803.362750] sd 2:0:0:0: [sdc] [52803.362752] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.362754] sd 2:0:0:0: [sdc] CDB: [52803.362755] Read(10): 28 00 01 4c 12 6f 00 00 08 00 [52803.362977] sd 2:0:0:0: [sdc] Unhandled error code [52803.362980] sd 2:0:0:0: [sdc] [52803.362982] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.362984] sd 2:0:0:0: [sdc] CDB: [52803.362985] Read(10): 28 00 03 85 43 7f 00 00 08 00 [52803.365197] sd 2:0:0:0: [sdc] Unhandled error code [52803.365200] sd 2:0:0:0: [sdc] [52803.365202] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.365204] sd 2:0:0:0: [sdc] CDB: [52803.365206] Read(10): 28 00 07 15 46 4f 00 00 08 00 [52803.365524] sd 2:0:0:0: [sdc] Unhandled error code [52803.365527] sd 2:0:0:0: [sdc] [52803.365528] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.365531] sd 2:0:0:0: [sdc] CDB: [52803.365532] Read(10): 28 00 07 11 78 8f 00 00 08 00 [52803.369355] sd 2:0:0:0: [sdc] Unhandled error code [52803.369360] sd 2:0:0:0: [sdc] [52803.369362] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.369365] sd 2:0:0:0: [sdc] CDB: [52803.369366] Read(10): 28 00 09 bd e2 8f 00 00 08 00 [52803.370806] sd 2:0:0:0: [sdc] Unhandled error code [52803.370809] sd 2:0:0:0: [sdc] [52803.370811] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.370814] sd 2:0:0:0: [sdc] CDB: [52803.370815] Read(10): 28 00 07 1a c6 37 00 00 08 00 [52803.371630] sd 2:0:0:0: [sdc] Unhandled error code [52803.371634] sd 2:0:0:0: [sdc] [52803.371636] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.371639] sd 2:0:0:0: [sdc] CDB: [52803.371640] Read(10): 28 00 00 67 66 57 00 00 08 00 [52803.371863] sd 2:0:0:0: [sdc] Unhandled error code [52803.371867] sd 2:0:0:0: [sdc] [52803.371868] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.371871] sd 2:0:0:0: [sdc] CDB: [52803.371872] Read(10): 28 00 00 64 0b df 00 00 08 00 [52803.373467] sd 2:0:0:0: [sdc] Unhandled error code [52803.373470] sd 2:0:0:0: [sdc] [52803.373472] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.373474] sd 2:0:0:0: [sdc] CDB: [52803.373476] Read(10): 28 00 00 60 83 7f 00 00 08 00 [52803.373655] sd 2:0:0:0: [sdc] Unhandled error code [52803.373658] sd 2:0:0:0: [sdc] [52803.373660] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.373662] sd 2:0:0:0: [sdc] CDB: [52803.373663] Read(10): 28 00 00 60 83 7f 00 00 08 00 [52803.374063] sd 2:0:0:0: [sdc] Unhandled error code [52803.374066] sd 2:0:0:0: [sdc] [52803.374068] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.374070] sd 2:0:0:0: [sdc] CDB: [52803.374071] Read(10): 28 00 08 db d5 5f 00 00 08 00 [52803.374602] sd 2:0:0:0: [sdc] Unhandled error code [52803.374605] sd 2:0:0:0: [sdc] [52803.374607] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.374609] sd 2:0:0:0: [sdc] CDB: [52803.374611] Read(10): 28 00 07 1a bf a7 00 00 08 00 [52803.375259] sd 2:0:0:0: [sdc] Unhandled error code [52803.375264] sd 2:0:0:0: [sdc] [52803.375267] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.375270] sd 2:0:0:0: [sdc] CDB: [52803.375272] Read(10): 28 00 00 67 66 87 00 00 08 00 [52803.375515] sd 2:0:0:0: [sdc] Unhandled error code [52803.375520] sd 2:0:0:0: [sdc] [52803.375522] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.375526] sd 2:0:0:0: [sdc] CDB: [52803.375527] Read(10): 28 00 00 62 54 8f 00 00 08 00 [52803.378506] sd 2:0:0:0: [sdc] Unhandled error code [52803.378513] sd 2:0:0:0: [sdc] [52803.378516] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.378520] sd 2:0:0:0: [sdc] CDB: [52803.378522] Read(10): 28 00 00 67 66 bf 00 00 08 00 [52803.381048] sd 2:0:0:0: [sdc] Unhandled error code [52803.381054] sd 2:0:0:0: [sdc] [52803.381057] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.381061] sd 2:0:0:0: [sdc] CDB: [52803.381063] Read(10): 28 00 00 60 ae 77 00 00 08 00 [52803.381238] sd 2:0:0:0: [sdc] Unhandled error code [52803.381242] sd 2:0:0:0: [sdc] [52803.381245] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.381248] sd 2:0:0:0: [sdc] CDB: [52803.381250] Read(10): 28 00 00 60 ae 77 00 00 08 00 [52803.381382] sd 2:0:0:0: [sdc] Unhandled error code [52803.381386] sd 2:0:0:0: [sdc] [52803.381388] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.381392] sd 2:0:0:0: [sdc] CDB: [52803.381394] Read(10): 28 00 00 60 ae 77 00 00 08 00 [52803.381569] sd 2:0:0:0: [sdc] Unhandled error code [52803.381573] sd 2:0:0:0: [sdc] [52803.381575] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.381579] sd 2:0:0:0: [sdc] CDB: [52803.381581] Read(10): 28 00 00 60 ae 77 00 00 08 00 [52803.382295] sd 2:0:0:0: [sdc] Unhandled error code [52803.382300] sd 2:0:0:0: [sdc] [52803.382302] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.382306] sd 2:0:0:0: [sdc] CDB: [52803.382307] Read(10): 28 00 00 67 6a 87 00 00 08 00 [52803.382552] sd 2:0:0:0: [sdc] Unhandled error code [52803.382556] sd 2:0:0:0: [sdc] [52803.382558] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.382562] sd 2:0:0:0: [sdc] CDB: [52803.382564] Read(10): 28 00 00 67 6a af 00 00 08 00 [52803.382794] sd 2:0:0:0: [sdc] Unhandled error code [52803.382798] sd 2:0:0:0: [sdc] [52803.382801] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.382804] sd 2:0:0:0: [sdc] CDB: [52803.382806] Read(10): 28 00 00 67 6a c7 00 00 08 00 [52803.383269] sd 2:0:0:0: [sdc] Unhandled error code [52803.383274] sd 2:0:0:0: [sdc] [52803.383277] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.383280] sd 2:0:0:0: [sdc] CDB: [52803.383282] Read(10): 28 00 00 67 6a f7 00 00 08 00 [52803.383556] sd 2:0:0:0: [sdc] Unhandled error code [52803.383560] sd 2:0:0:0: [sdc] [52803.383563] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.383566] sd 2:0:0:0: [sdc] CDB: [52803.383568] Read(10): 28 00 00 67 6b 2f 00 00 08 00 [52803.386185] sd 2:0:0:0: [sdc] Unhandled error code [52803.386191] sd 2:0:0:0: [sdc] [52803.386194] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.386198] sd 2:0:0:0: [sdc] CDB: [52803.386200] Read(10): 28 00 01 4c 1b bf 00 00 08 00 [52803.386454] sd 2:0:0:0: [sdc] Unhandled error code [52803.386458] sd 2:0:0:0: [sdc] [52803.386461] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.386465] sd 2:0:0:0: [sdc] CDB: [52803.386467] Read(10): 28 00 07 1a b4 1f 00 00 08 00 [52803.388320] sd 2:0:0:0: [sdc] Unhandled error code [52803.388324] sd 2:0:0:0: [sdc] [52803.388326] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.388328] sd 2:0:0:0: [sdc] CDB: [52803.388329] Read(10): 28 00 09 bd de 17 00 00 08 00 [52803.388836] sd 2:0:0:0: [sdc] Unhandled error code [52803.388838] sd 2:0:0:0: [sdc] [52803.388839] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.388841] sd 2:0:0:0: [sdc] CDB: [52803.388842] Read(10): 28 00 07 57 9f ff 00 00 08 00 [52803.389124] sd 2:0:0:0: [sdc] Unhandled error code [52803.389126] sd 2:0:0:0: [sdc] [52803.389127] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.389129] sd 2:0:0:0: [sdc] CDB: [52803.389130] Read(10): 28 00 00 67 6b 8f 00 00 08 00 [52803.389244] sd 2:0:0:0: [sdc] Unhandled error code [52803.389246] sd 2:0:0:0: [sdc] [52803.389248] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.389249] sd 2:0:0:0: [sdc] CDB: [52803.389250] Read(10): 28 00 07 e9 ee ff 00 00 08 00 [52803.390386] sd 2:0:0:0: [sdc] Unhandled error code [52803.390389] sd 2:0:0:0: [sdc] [52803.390390] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.390392] sd 2:0:0:0: [sdc] CDB: [52803.390393] Read(10): 28 00 07 1a be 0f 00 00 08 00 [52803.390682] sd 2:0:0:0: [sdc] Unhandled error code [52803.390685] sd 2:0:0:0: [sdc] [52803.390686] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.390688] sd 2:0:0:0: [sdc] CDB: [52803.390689] Read(10): 28 00 00 67 6b e7 00 00 08 00 [52803.390804] sd 2:0:0:0: [sdc] Unhandled error code [52803.390806] sd 2:0:0:0: [sdc] [52803.390808] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.390809] sd 2:0:0:0: [sdc] CDB: [52803.390810] Read(10): 28 00 07 ed 17 bf 00 00 08 00 [52803.391449] sd 2:0:0:0: [sdc] Unhandled error code [52803.391451] sd 2:0:0:0: [sdc] [52803.391452] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.391454] sd 2:0:0:0: [sdc] CDB: [52803.391455] Read(10): 28 00 09 bd e5 9f 00 00 08 00 [52803.391956] sd 2:0:0:0: [sdc] Unhandled error code [52803.391958] sd 2:0:0:0: [sdc] [52803.391960] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.391961] sd 2:0:0:0: [sdc] CDB: [52803.391962] Read(10): 28 00 00 b5 86 a7 00 00 08 00 [52803.392293] sd 2:0:0:0: [sdc] Unhandled error code [52803.392295] sd 2:0:0:0: [sdc] [52803.392296] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.392298] sd 2:0:0:0: [sdc] CDB: [52803.392299] Read(10): 28 00 07 18 bf bf 00 00 08 00 [52803.392843] sd 2:0:0:0: [sdc] Unhandled error code [52803.392845] sd 2:0:0:0: [sdc] [52803.392846] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.392848] sd 2:0:0:0: [sdc] CDB: [52803.392849] Read(10): 28 00 00 60 b3 1f 00 00 08 00 [52803.392929] sd 2:0:0:0: [sdc] Unhandled error code [52803.392931] sd 2:0:0:0: [sdc] [52803.392932] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.392934] sd 2:0:0:0: [sdc] CDB: [52803.392935] Read(10): 28 00 00 60 b3 1f 00 00 08 00 [52803.393057] sd 2:0:0:0: [sdc] Unhandled error code [52803.393059] sd 2:0:0:0: [sdc] [52803.393060] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.393062] sd 2:0:0:0: [sdc] CDB: [52803.393063] Read(10): 28 00 00 60 83 9f 00 00 08 00 [52803.393286] sd 2:0:0:0: [sdc] Unhandled error code [52803.393288] sd 2:0:0:0: [sdc] [52803.393289] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.393291] sd 2:0:0:0: [sdc] CDB: [52803.393292] Read(10): 28 00 00 67 6b bf 00 00 08 00 [52803.393720] sd 2:0:0:0: [sdc] Unhandled error code [52803.393722] sd 2:0:0:0: [sdc] [52803.393723] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.393725] sd 2:0:0:0: [sdc] CDB: [52803.393725] Read(10): 28 00 00 60 b2 17 00 00 08 00 [52803.393806] sd 2:0:0:0: [sdc] Unhandled error code [52803.393808] sd 2:0:0:0: [sdc] [52803.393809] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.393810] sd 2:0:0:0: [sdc] CDB: [52803.393811] Read(10): 28 00 00 60 b2 17 00 00 08 00 [52803.393892] sd 2:0:0:0: [sdc] Unhandled error code [52803.393894] sd 2:0:0:0: [sdc] [52803.393895] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.393896] sd 2:0:0:0: [sdc] CDB: [52803.393897] Read(10): 28 00 00 60 b2 17 00 00 08 00 [52803.393974] sd 2:0:0:0: [sdc] Unhandled error code [52803.393976] sd 2:0:0:0: [sdc] [52803.393977] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.393978] sd 2:0:0:0: [sdc] CDB: [52803.393979] Read(10): 28 00 00 60 b2 17 00 00 08 00 [52803.394298] sd 2:0:0:0: [sdc] Unhandled error code [52803.394300] sd 2:0:0:0: [sdc] [52803.394302] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.394303] sd 2:0:0:0: [sdc] CDB: [52803.394304] Read(10): 28 00 00 5d a6 a7 00 00 08 00 [52803.395577] sd 2:0:0:0: [sdc] Unhandled error code [52803.395580] sd 2:0:0:0: [sdc] [52803.395582] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.395584] sd 2:0:0:0: [sdc] CDB: [52803.395585] Read(10): 28 00 00 00 01 9f 00 00 08 00 [52803.395721] sd 2:0:0:0: [sdc] Unhandled error code [52803.395724] sd 2:0:0:0: [sdc] [52803.395725] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.395726] sd 2:0:0:0: [sdc] CDB: [52803.395727] Read(10): 28 00 00 00 01 67 00 00 08 00 [52803.395843] sd 2:0:0:0: [sdc] Unhandled error code [52803.395845] sd 2:0:0:0: [sdc] [52803.395846] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.395847] sd 2:0:0:0: [sdc] CDB: [52803.395848] Read(10): 28 00 02 a8 33 77 00 00 08 00 [52803.395960] sd 2:0:0:0: [sdc] Unhandled error code [52803.395962] sd 2:0:0:0: [sdc] [52803.395963] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.395965] sd 2:0:0:0: [sdc] CDB: [52803.395965] Read(10): 28 00 00 b5 ae 7f 00 00 08 00 [52803.396077] sd 2:0:0:0: [sdc] Unhandled error code [52803.396079] sd 2:0:0:0: [sdc] [52803.396080] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.396082] sd 2:0:0:0: [sdc] CDB: [52803.396083] Read(10): 28 00 00 63 64 bf 00 00 08 00 [52803.396193] sd 2:0:0:0: [sdc] Unhandled error code [52803.396195] sd 2:0:0:0: [sdc] [52803.396196] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.396198] sd 2:0:0:0: [sdc] CDB: [52803.396199] Read(10): 28 00 07 1a e2 e7 00 00 08 00 [52803.396313] sd 2:0:0:0: [sdc] Unhandled error code [52803.396315] sd 2:0:0:0: [sdc] [52803.396316] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.396318] sd 2:0:0:0: [sdc] CDB: [52803.396319] Read(10): 28 00 07 1a b9 87 00 00 08 00 [52803.396435] sd 2:0:0:0: [sdc] Unhandled error code [52803.396437] sd 2:0:0:0: [sdc] [52803.396438] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.396439] sd 2:0:0:0: [sdc] CDB: [52803.396441] Read(10): 28 00 02 ce 8e df 00 00 08 00 [52803.396555] sd 2:0:0:0: [sdc] Unhandled error code [52803.396557] sd 2:0:0:0: [sdc] [52803.396558] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.396560] sd 2:0:0:0: [sdc] CDB: [52803.396561] Read(10): 28 00 0e 66 6d f7 00 00 08 00 [52803.396769] sd 2:0:0:0: [sdc] Unhandled error code [52803.396770] sd 2:0:0:0: [sdc] [52803.396772] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.396773] sd 2:0:0:0: [sdc] CDB: [52803.396774] Read(10): 28 00 07 1a e4 2f 00 00 08 00 [52803.396886] sd 2:0:0:0: [sdc] Unhandled error code [52803.396888] sd 2:0:0:0: [sdc] [52803.396889] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.396890] sd 2:0:0:0: [sdc] CDB: [52803.396891] Read(10): 28 00 00 63 d4 3f 00 00 08 00 [52803.397002] sd 2:0:0:0: [sdc] Unhandled error code [52803.397004] sd 2:0:0:0: [sdc] [52803.397005] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.397007] sd 2:0:0:0: [sdc] CDB: [52803.397007] Read(10): 28 00 07 1a e4 1f 00 00 08 00 [52803.400074] sd 2:0:0:0: [sdc] Unhandled error code [52803.400078] sd 2:0:0:0: [sdc] [52803.400079] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.400081] sd 2:0:0:0: [sdc] CDB: [52803.400082] Read(10): 28 00 07 16 c7 5f 00 00 08 00 [52803.400318] sd 2:0:0:0: [sdc] Unhandled error code [52803.400320] sd 2:0:0:0: [sdc] [52803.400322] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.400323] sd 2:0:0:0: [sdc] CDB: [52803.400324] Read(10): 28 00 00 60 01 87 00 00 08 00 [52803.400408] sd 2:0:0:0: [sdc] Unhandled error code [52803.400410] sd 2:0:0:0: [sdc] [52803.400412] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.400413] sd 2:0:0:0: [sdc] CDB: [52803.400414] Read(10): 28 00 00 60 01 0f 00 00 08 00 [52803.400564] sd 2:0:0:0: [sdc] Unhandled error code [52803.400566] sd 2:0:0:0: [sdc] [52803.400568] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.400569] sd 2:0:0:0: [sdc] CDB: [52803.400570] Read(10): 28 00 00 5d d1 d7 00 00 08 00 [52803.400841] sd 2:0:0:0: [sdc] Unhandled error code [52803.400843] sd 2:0:0:0: [sdc] [52803.400844] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.400846] sd 2:0:0:0: [sdc] CDB: [52803.400847] Read(10): 28 00 07 1a e3 47 00 00 08 00 [52803.401151] sd 2:0:0:0: [sdc] Unhandled error code [52803.401153] sd 2:0:0:0: [sdc] [52803.401155] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.401156] sd 2:0:0:0: [sdc] CDB: [52803.401157] Read(10): 28 00 07 1a b9 1f 00 00 08 00 [52803.401310] sd 2:0:0:0: [sdc] Unhandled error code [52803.401312] sd 2:0:0:0: [sdc] [52803.401313] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.401315] sd 2:0:0:0: [sdc] CDB: [52803.401316] Read(10): 28 00 00 a4 1b 57 00 00 08 00 [52803.401877] sd 2:0:0:0: [sdc] Unhandled error code [52803.401879] sd 2:0:0:0: [sdc] [52803.401880] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.401881] sd 2:0:0:0: [sdc] CDB: [52803.401882] Read(10): 28 00 0e 66 35 47 00 00 08 00 [52803.402032] sd 2:0:0:0: [sdc] Unhandled error code [52803.402033] sd 2:0:0:0: [sdc] [52803.402034] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.402036] sd 2:0:0:0: [sdc] CDB: [52803.402037] Read(10): 28 00 06 30 69 ff 00 00 08 00 [52803.402148] sd 2:0:0:0: [sdc] Unhandled error code [52803.402150] sd 2:0:0:0: [sdc] [52803.402151] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.402153] sd 2:0:0:0: [sdc] CDB: [52803.402154] Read(10): 28 00 09 bd d8 77 00 00 08 00 [52803.402263] sd 2:0:0:0: [sdc] Unhandled error code [52803.402265] sd 2:0:0:0: [sdc] [52803.402266] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.402267] sd 2:0:0:0: [sdc] CDB: [52803.402268] Read(10): 28 00 00 5d ff 77 00 00 08 00 [52803.402376] sd 2:0:0:0: [sdc] Unhandled error code [52803.402378] sd 2:0:0:0: [sdc] [52803.402379] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.402381] sd 2:0:0:0: [sdc] CDB: [52803.402382] Read(10): 28 00 00 5d ff 7f 00 00 08 00 [52803.402490] sd 2:0:0:0: [sdc] Unhandled error code [52803.402492] sd 2:0:0:0: [sdc] [52803.402493] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.402495] sd 2:0:0:0: [sdc] CDB: [52803.402496] Read(10): 28 00 00 00 01 2f 00 00 08 00 [52803.402602] sd 2:0:0:0: [sdc] Unhandled error code [52803.402604] sd 2:0:0:0: [sdc] [52803.402605] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.402607] sd 2:0:0:0: [sdc] CDB: [52803.402608] Read(10): 28 00 00 b5 ac 8f 00 00 08 00 [52803.402715] sd 2:0:0:0: [sdc] Unhandled error code [52803.402717] sd 2:0:0:0: [sdc] [52803.402719] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.402720] sd 2:0:0:0: [sdc] CDB: [52803.402721] Read(10): 28 00 00 e1 18 ff 00 00 08 00 [52803.402829] sd 2:0:0:0: [sdc] Unhandled error code [52803.402831] sd 2:0:0:0: [sdc] [52803.402833] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.402834] sd 2:0:0:0: [sdc] CDB: [52803.402835] Read(10): 28 00 09 bd ea cf 00 00 08 00 [52803.403999] sd 2:0:0:0: [sdc] Unhandled error code [52803.404001] sd 2:0:0:0: [sdc] [52803.404003] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52803.404005] sd 2:0:0:0: [sdc] CDB: [52803.404006] Read(10): 28 00 07 1a b8 f7 00 00 08 00 [52832.950225] sd 2:0:0:0: [sdc] Unhandled error code [52832.950230] sd 2:0:0:0: [sdc] [52832.950233] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52832.950235] sd 2:0:0:0: [sdc] CDB: [52832.950237] Write(10): 2a 00 00 60 bf 7f 00 00 08 00 [52832.950247] blk_update_request: 1077 callbacks suppressed [52832.950250] end_request: I/O error, dev sdc, sector 6340479 [52832.950253] quiet_error: 1077 callbacks suppressed [52832.950256] Buffer I/O error on device sdc1, logical block 792552 [52832.950258] lost page write due to I/O error on sdc1 [52832.950269] sd 2:0:0:0: [sdc] Unhandled error code [52832.950272] sd 2:0:0:0: [sdc] [52832.950273] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK [52832.950276] sd 2:0:0:0: [sdc] CDB: [52832.950277] Write(10): 2a 00 01 a5 f1 4f 00 00 08 00 [52832.950285] end_request: I/O error, dev sdc, sector 27652431 [52832.950287] Buffer I/O error on device sdc1, logical block 3456546 [52832.950289] lost page write due to I/O error on sdc1

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• Developer’s Life – Disaster Lessons – Notes from the Field #039

  - by Pinal Dave

  [Note from Pinal]: This is a 39th episode of Notes from the Field series. What is the best solution do you have when you encounter a disaster in your organization. Now many of you would answer that in this scenario you would have another standby machine or alternative which you will plug in. Now let me ask second question – What would you do if you as an individual faces disaster?  In this episode of the Notes from the Field series database expert Mike Walsh explains a very crucial issue we face in our career, which is not technical but more to relate to human nature. Read on this may be the best blog post you might read in recent times. Howdy! When it was my turn to share the Notes from the Field last time, I took a departure from my normal technical content to talk about Attitude and Communication.(http://blog.sqlauthority.com/2014/05/08/developers-life-attitude-and-communication-they-can-cause-problems-notes-from-the-field-027/) Pinal said it was a popular topic so I hope he won’t mind if I stick with Professional Development for another of my turns at sharing some information here. Like I said last time, the “soft skills” of the IT world are often just as important – sometimes more important – than the technical skills. As a consultant with Linchpin People – I see so many situations where the professional skills I’ve gained and use are more valuable to clients than knowing the best way to tune a query. Today I want to continue talking about professional development and tell you about the way I almost got myself hit by a train – and why that matters in our day jobs. Sometimes we can learn a lot from disasters. Whether we caused them or someone else did. If you are interested in learning about some of my observations in these lessons you can see more where I talk about lessons from disasters on my blog. For now, though, onto how I almost got my vehicle hit by a train… The Train Crash That Almost Was…. My family and I own a little schoolhouse building about a 10 mile drive away from our house. We use it as a free resource for families in the area that homeschool their children – so they can have some class space. I go up there a lot to check in on the property, to take care of the trash and to do work on the property. On the way there, there is a very small Stop Sign controlled railroad intersection. There is only two small freight trains a day passing there. Actually the same train, making a journey south and then back North. That’s it. This road is a small rural road, barely ever a second car driving in the neighborhood there when I am. The stop sign is pretty much there only for the train crossing. When we first bought the building, I was up there a lot doing renovations on the property. Being familiar with the area, I am also familiar with the train schedule and know the tracks are normally free of trains. So I developed a bad habit. You see, I’d approach the stop sign and slow down as I roll through it. Sometimes I’d do a quick look and come to an “almost” stop there but keep on going. I let my impatience and complacency take over. And that is because most of the time I was going there long after the train was done for the day or in between the runs. This habit became pretty well established after a couple years of driving the route. The behavior reinforced a bit by the success ratio. I saw others doing it as well from the neighborhood when I would happen to be there around the time another car was there. Well. You already know where this ends up by the title and backstory here. A few months ago I came to that little crossing, and I started to do the normal routine. I’d pretty much stopped looking in some respects because of the pattern I’d gotten into.  For some reason I looked and heard and saw the train slowly approaching and slammed on my brakes and stopped. It was an abrupt stop, and it was close. I probably would have made it okay, but I sat there thinking about lessons for IT professionals from the situation once I started breathing again and watched the cars loaded with sand and propane slowly labored down the tracks… Here are Those Lessons… It’s easy to get stuck into a routine – That isn’t always bad. Except when it’s a bad routine. Momentum and inertia are powerful. Once you have a habit and a routine developed – it’s really hard to break that. Make sure you are setting the right routines and habits TODAY. What almost dangerous things are you doing today? How are you almost messing up your production environment today? Stop doing that. Be Deliberate – (Even when you are the only one) – Like I said – a lot of people roll through that stop sign. Perhaps the neighbors or other drivers think “why is he fully stopping and looking… The train only comes two times a day!” – they can think that all they want. Through deliberate actions and forcing myself to pay attention, I will avoid that oops again. Slow down. Take a deep breath. Be Deliberate in your job. Pay attention to the small stuff and go out of your way to be careful. It will save you later. Be Observant – Keep your eyes open. By looking around, observing the situation and understanding what your servers, databases, users and vendors are doing – you’ll notice when something is out of place. But if you don’t know what is normal, if you don’t look to make sure nothing has changed – that train will come and get you. Where can you be more observant? What warning signs are you ignoring in your environment today? In the IT world – trains are everywhere. Projects move fast. Decisions happen fast. Problems turn from a warning sign to a disaster quickly. If you get stuck in a complacent pattern of “Everything is okay, it always has been and always will be” – that’s the time that you will most likely get stuck in a bad situation. Don’t let yourself get complacent, don’t let your team get complacent. That will lead to being proactive. And a proactive environment spends less money on consultants for troubleshooting problems you should have seen ahead of time. You can spend your money and IT budget on improving for your customers. If you want to get started with performance analytics and triage of virtualized SQL Servers with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Invitación a evento de Oracle sobre Transformación del CPD

  - by Eloy M. Rodríguez

  Ahora que se acaba el año y se van dejando atrás los últimos empujones a los temas que hay que cerrar, es un buen momento para hacer un pequeño alto en el camino y asistir a este evento que organiza Oracle y reflexionar sobre los enfoques innovadores que se plantean ya que la actual situación reclama actuaciones diferentes y, a veces, el árbol tapa al bosque. Adjunto la invitación oficial, con la agenda y acceso al registro automático.. Oracle Transformación del Centro de Datos: Acelerando la adopción eficaz de la Cloud Transformación del Centro de Datos: Acelerando la adopción eficaz de la Cloud Únase a nosotros en el evento Transformación del Centro de Datos y descubra cómo implementar un centro de datos que esté diseñado para promover la innovación, ofreciendo un mayor rendimiento y fiabilidad, simplificando la gestión y reduciendo significativamente los costes. Venga a conocer los últimas novedades tecnológicas aplicables a su negocio que Oracle acaba de anunciar en Oracle Open World, su conferencia mundial por excelencia, como el Supercluster, el nuevo procesador T4 y las soluciones de Storage Pillar. Sólo Oracle diseña hardware y software, para que estos trabajen conjuntamente desde las aplicaciones al disco, lo que permite reducir la complejidad, impulsar la productividad en toda la empresa y acelerar la innovación empresarial. Únase a nosotros para descubrir cómo transformar su centro de datos para maximizar la eficacia y restablecer IT como una ventaja competitiva del negocio de su empresa. Comparta ideas y experiencias con los mejores expertos y ejecutivos y descubra como: Acelerar la transformación del centro de datos a través de la tecnología que proporciona un rendimiento espectacular y una mayor eficiencia Reducir costes, acelerar y simplificar el despliegue y la consolidación de bases de datos y aplicaciones Optimizar el rendimiento a través de la utilización de los productos Oracle con la tecnología de virtualización incorporada sin coste adicional Minimizar el riesgo durante los despliegues de cloud empresarial con el apoyo de los productos líderes del mercado en materia de seguridad Aumentar la productividad y responder rápidamente a los cambios del mercado con las soluciones optimizadas de Oracle Transforme su centro de datos para optimizar el rendimiento, incrementar la agilidad de su negocio y maximizar sus inversiones en IT. No deje pasar esta oportunidad e inscríbase hoy mismo a este evento que tendrá lugar el próximo 14 de diciembre en Madrid. Inscríbase hoy mismo Para más información, contacte con [email protected] Inscríbase ahora 14 de diciembre de 2011 09:00 - 16:00 CÍRCULO DE BELLAS ARTES DE MADRID C/ Alcalá, 42 28014 MadridEntrada por c/ Marqués de Casa Riera Programa 09:00 Registro 09:30 Bienvenida e IntroducciónJoão Taron, Vice-President & Hardware Leader, Oracle Iberia 09:45 Estrategia OracleGerhard Schlabschi, Business Development Director, Oracle Systems EMEA 10:20 Como transformar su centro de datos eficazmente Manuel Vidal, Director Systems Presales, Oracle Iberia 10:45 Caso de Éxito 11:15 Café 11:45 Consolidacion en Private Cloud Rendimiento extremo con Oracle Exalogic Elastic Cloud & Exadata Lisa Martinez,Business Development Manager, Oracle  Aceleración de las aplicaciones empresariales con SPARC SuperClusters y servidores empresariales T4                                     Carlos Soler Ibanez, Principal Sales Consultant, Oracle 13:15 Almuerzo 14:15 Optimización del Centro de Datos Cómo maximizar el potencial de su infrastructura con sistemas virtualizados de Oracle Javier Cerrada, Senior Sales Consultant, Oracle Optimización de los recursos de almacenamiento con Data Tiering Miguel Angel Borrega, Storage Architect, Oracle 15:00 Gestión del Centro de Datos Oracle Solaris 11                                                                             Javier Cerrada, Senior Sales Consultant, Oracle Enterprise Manager 12c                                                                     Jesus Robles, Master Principal Sales Consultant, Oracle 15:45 Preguntas & respuestas 16:00 Conversaciones con sus interlocutores de Oracle & sorteo de iPAD If you are an employee or official of a government organization, please click here for important ethics information regarding this event. Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Contacte con nosotros | Notas Legales y | Política de Privacidad

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• SQL SERVER – Guest Post – Architecting Data Warehouse – Niraj Bhatt

  - by pinaldave

  Niraj Bhatt works as an Enterprise Architect for a Fortune 500 company and has an innate passion for building / studying software systems. He is a top rated speaker at various technical forums including Tech·Ed, MCT Summit, Developer Summit, and Virtual Tech Days, among others. Having run a successful startup for four years Niraj enjoys working on – IT innovations that can impact an enterprise bottom line, streamlining IT budgets through IT consolidation, architecture and integration of systems, performance tuning, and review of enterprise applications. He has received Microsoft MVP award for ASP.NET, Connected Systems and most recently on Windows Azure. When he is away from his laptop, you will find him taking deep dives in automobiles, pottery, rafting, photography, cooking and financial statements though not necessarily in that order. He is also a manager/speaker at BDOTNET, Asia’s largest .NET user group. Here is the guest post by Niraj Bhatt. As data in your applications grows it’s the database that usually becomes a bottleneck. It’s hard to scale a relational DB and the preferred approach for large scale applications is to create separate databases for writes and reads. These databases are referred as transactional database and reporting database. Though there are tools / techniques which can allow you to create snapshot of your transactional database for reporting purpose, sometimes they don’t quite fit the reporting requirements of an enterprise. These requirements typically are data analytics, effective schema (for an Information worker to self-service herself), historical data, better performance (flat data, no joins) etc. This is where a need for data warehouse or an OLAP system arises. A Key point to remember is a data warehouse is mostly a relational database. It’s built on top of same concepts like Tables, Rows, Columns, Primary keys, Foreign Keys, etc. Before we talk about how data warehouses are typically structured let’s understand key components that can create a data flow between OLTP systems and OLAP systems. There are 3 major areas to it: a) OLTP system should be capable of tracking its changes as all these changes should go back to data warehouse for historical recording. For e.g. if an OLTP transaction moves a customer from silver to gold category, OLTP system needs to ensure that this change is tracked and send to data warehouse for reporting purpose. A report in context could be how many customers divided by geographies moved from sliver to gold category. In data warehouse terminology this process is called Change Data Capture. There are quite a few systems that leverage database triggers to move these changes to corresponding tracking tables. There are also out of box features provided by some databases e.g. SQL Server 2008 offers Change Data Capture and Change Tracking for addressing such requirements. b) After we make the OLTP system capable of tracking its changes we need to provision a batch process that can run periodically and takes these changes from OLTP system and dump them into data warehouse. There are many tools out there that can help you fill this gap – SQL Server Integration Services happens to be one of them. c) So we have an OLTP system that knows how to track its changes, we have jobs that run periodically to move these changes to warehouse. The question though remains is how warehouse will record these changes? This structural change in data warehouse arena is often covered under something called Slowly Changing Dimension (SCD). While we will talk about dimensions in a while, SCD can be applied to pure relational tables too. SCD enables a database structure to capture historical data. This would create multiple records for a given entity in relational database and data warehouses prefer having their own primary key, often known as surrogate key. As I mentioned a data warehouse is just a relational database but industry often attributes a specific schema style to data warehouses. These styles are Star Schema or Snowflake Schema. The motivation behind these styles is to create a flat database structure (as opposed to normalized one), which is easy to understand / use, easy to query and easy to slice / dice. Star schema is a database structure made up of dimensions and facts. Facts are generally the numbers (sales, quantity, etc.) that you want to slice and dice. Fact tables have these numbers and have references (foreign keys) to set of tables that provide context around those facts. E.g. if you have recorded 10,000 USD as sales that number would go in a sales fact table and could have foreign keys attached to it that refers to the sales agent responsible for sale and to time table which contains the dates between which that sale was made. These agent and time tables are called dimensions which provide context to the numbers stored in fact tables. This schema structure of fact being at center surrounded by dimensions is called Star schema. A similar structure with difference of dimension tables being normalized is called a Snowflake schema. This relational structure of facts and dimensions serves as an input for another analysis structure called Cube. Though physically Cube is a special structure supported by commercial databases like SQL Server Analysis Services, logically it’s a multidimensional structure where dimensions define the sides of cube and facts define the content. Facts are often called as Measures inside a cube. Dimensions often tend to form a hierarchy. E.g. Product may be broken into categories and categories in turn to individual items. Category and Items are often referred as Levels and their constituents as Members with their overall structure called as Hierarchy. Measures are rolled up as per dimensional hierarchy. These rolled up measures are called Aggregates. Now this may seem like an overwhelming vocabulary to deal with but don’t worry it will sink in as you start working with Cubes and others. Let’s see few other terms that we would run into while talking about data warehouses. ODS or an Operational Data Store is a frequently misused term. There would be few users in your organization that want to report on most current data and can’t afford to miss a single transaction for their report. Then there is another set of users that typically don’t care how current the data is. Mostly senior level executives who are interesting in trending, mining, forecasting, strategizing, etc. don’t care for that one specific transaction. This is where an ODS can come in handy. ODS can use the same star schema and the OLAP cubes we saw earlier. The only difference is that the data inside an ODS would be short lived, i.e. for few months and ODS would sync with OLTP system every few minutes. Data warehouse can periodically sync with ODS either daily or weekly depending on business drivers. Data marts are another frequently talked about topic in data warehousing. They are subject-specific data warehouse. Data warehouses that try to span over an enterprise are normally too big to scope, build, manage, track, etc. Hence they are often scaled down to something called Data mart that supports a specific segment of business like sales, marketing, or support. Data marts too, are often designed using star schema model discussed earlier. Industry is divided when it comes to use of data marts. Some experts prefer having data marts along with a central data warehouse. Data warehouse here acts as information staging and distribution hub with spokes being data marts connected via data feeds serving summarized data. Others eliminate the need for a centralized data warehouse citing that most users want to report on detailed data. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Best Practices, Business Intelligence, Data Warehousing, Database, Pinal Dave, PostADay, Readers Contribution, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• The Proper Use of the VM Role in Windows Azure

  - by BuckWoody

  At the Professional Developer’s Conference (PDC) in 2010 we announced an addition to the Computational Roles in Windows Azure, called the VM Role. This new feature allows a great deal of control over the applications you write, but some have confused it with our full infrastructure offering in Windows Hyper-V. There is a proper architecture pattern for both of them. Virtualization Virtualization is the process of taking all of the hardware of a physical computer and replicating it in software alone. This means that a single computer can “host” or run several “virtual” computers. These virtual computers can run anywhere - including at a vendor’s location. Some companies refer to this as Cloud Computing since the hardware is operated and maintained elsewhere. IaaS The more detailed definition of this type of computing is called Infrastructure as a Service (Iaas) since it removes the need for you to maintain hardware at your organization. The operating system, drivers, and all the other software required to run an application are still under your control and your responsibility to license, patch, and scale. Microsoft has an offering in this space called Hyper-V, that runs on the Windows operating system. Combined with a hardware hosting vendor and the System Center software to create and deploy Virtual Machines (a process referred to as provisioning), you can create a Cloud environment with full control over all aspects of the machine, including multiple operating systems if you like. Hosting machines and provisioning them at your own buildings is sometimes called a Private Cloud, and hosting them somewhere else is often called a Public Cloud. State-ful and Stateless Programming This paradigm does not create a new, scalable way of computing. It simply moves the hardware away. The reason is that when you limit the Cloud efforts to a Virtual Machine, you are in effect limiting the computing resources to what that single system can provide. This is because much of the software developed in this environment maintains “state” - and that requires a little explanation. “State-ful programming” means that all parts of the computing environment stay connected to each other throughout a compute cycle. The system expects the memory, CPU, storage and network to remain in the same state from the beginning of the process to the end. You can think of this as a telephone conversation - you expect that the other person picks up the phone, listens to you, and talks back all in a single unit of time. In “Stateless” computing the system is designed to allow the different parts of the code to run independently of each other. You can think of this like an e-mail exchange. You compose an e-mail from your system (it has the state when you’re doing that) and then you walk away for a bit to make some coffee. A few minutes later you click the “send” button (the network has the state) and you go to a meeting. The server receives the message and stores it on a mail program’s database (the mail server has the state now) and continues working on other mail. Finally, the other party logs on to their mail client and reads the mail (the other user has the state) and responds to it and so on. These events might be separated by milliseconds or even days, but the system continues to operate. The entire process doesn’t maintain the state, each component does. This is the exact concept behind coding for Windows Azure. The stateless programming model allows amazing rates of scale, since the message (think of the e-mail) can be broken apart by multiple programs and worked on in parallel (like when the e-mail goes to hundreds of users), and only the order of re-assembling the work is important to consider. For the exact same reason, if the system makes copies of those running programs as Windows Azure does, you have built-in redundancy and recovery. It’s just built into the design. The Difference Between Infrastructure Designs and Platform Designs When you simply take a physical server running software and virtualize it either privately or publicly, you haven’t done anything to allow the code to scale or have recovery. That all has to be handled by adding more code and more Virtual Machines that have a slight lag in maintaining the running state of the system. Add more machines and you get more lag, so the scale is limited. This is the primary limitation with IaaS. It’s also not as easy to deploy these VM’s, and more importantly, you’re often charged on a longer basis to remove them. your agility in IaaS is more limited. Windows Azure is a Platform - meaning that you get objects you can code against. The code you write runs on multiple nodes with multiple copies, and it all works because of the magic of Stateless programming. you don’t worry, or even care, about what is running underneath. It could be Windows (and it is in fact a type of Windows Server), Linux, or anything else - but that' isn’t what you want to manage, monitor, maintain or license. You don’t want to deploy an operating system - you want to deploy an application. You want your code to run, and you don’t care how it does that. Another benefit to PaaS is that you can ask for hundreds or thousands of new nodes of computing power - there’s no provisioning, it just happens. And you can stop using them quicker - and the base code for your application does not have to change to make this happen. Windows Azure Roles and Their Use If you need your code to have a user interface, in Visual Studio you add a Web Role to your project, and if the code needs to do work that doesn’t involve a user interface you can add a Worker Role. They are just containers that act a certain way. I’ll provide more detail on those later. Note: That’s a general description, so it’s not entirely accurate, but it’s accurate enough for this discussion. So now we’re back to that VM Role. Because of the name, some have mistakenly thought that you can take a Virtual Machine running, say Linux, and deploy it to Windows Azure using this Role. But you can’t. That’s not what it is designed for at all. If you do need that kind of deployment, you should look into Hyper-V and System Center to create the Private or Public Infrastructure as a Service. What the VM Role is actually designed to do is to allow you to have a great deal of control over the system where your code will run. Let’s take an example. You’ve heard about Windows Azure, and Platform programming. You’re convinced it’s the right way to code. But you have a lot of things you’ve written in another way at your company. Re-writing all of your code to take advantage of Windows Azure will take a long time. Or perhaps you have a certain version of Apache Web Server that you need for your code to work. In both cases, you think you can (or already have) code the the software to be “Stateless”, you just need more control over the place where the code runs. That’s the place where a VM Role makes sense. Recap Virtualizing servers alone has limitations of scale, availability and recovery. Microsoft’s offering in this area is Hyper-V and System Center, not the VM Role. The VM Role is still used for running Stateless code, just like the Web and Worker Roles, with the exception that it allows you more control over the environment of where that code runs.

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• Finding a person in the forest

  - by PointsToShare

  © 2011 By: Dov Trietsch. All rights reserved finding a person in the forest or Limiting the AD result in SharePoint People Picker There are times when we need to limit the SharePoint audience of certain farms or servers or site collections to a particular audience. One of my experiences involved limiting access to US citizens, another to a particular location. Now, most of us – your humble servant included – are not Active Directory experts – but we must be able to handle the “audience restrictions” as required. So here is how it’s done in a nutshell. Important note. Not all could be done in PowerShell (at least not yet)! There are no Windows PowerShell commands to configure People Picker. The stsadm command is: stsadm -o setproperty -pn peoplepicker-searchadcustomquery -pv ADQuery –url http://somethingOrOther Note the long-hyphenated property name. Now to filling the ADQuery.   LDAP Query in a nutshell Syntax LDAP is no older than SQL and an LDAP query is actually a query against the LDAP Database. LDAP attributes are the equivalent of Database columns, so why do we have to learn a new query language? Beats me! But we must, so here it is. The syntax of an LDAP query string is made of individual statements with relational operators including: = Equal <= Lower than or equal >= Greater than or equal… and memberOf – a group membership. ! Not * Wildcard Equal and memberOf are the most commonly used. Checking for absence uses the ! – not and the * - wildcard Example: (SN=Grant) All whose last name – SurName – is Grant Example: (!(SN=Grant)) All except Grant Example: (!(SN=*)) all where there is no SurName i.e SurName is absent (probably Rappers). Example: (CN=MyGroup) Common Name is MyGroup.  Example: (GN=J*) all the Given Names that start with J (JJ, Jane, Jon, John, etc.) The cryptic SN, CN, GN, etc. are attributes and more about them later All the queries are enclosed in parentheses (Query). Complex queries are comprised of sets that are in AND or OR conditions. AND is denoted by the ampersand (&) and the OR is denoted by the vertical pipe (|). The general syntax is that of the Prefix polish notation where the operand precedes the variables. E.g +ab is the sum of a and b. In an LDAP query (&(A)(B)) will garner the objects for which both A and B are true. In an LDAP query (&(A)(B)(C)) will garner the objects for which A, B and C are true. There’s no limit to the number of conditions. In an LDAP query (|(A)(B)) will garner the objects for which either A or B are true. In an LDAP query (|(A)(B)(C)) will garner the objects for which at least one of A, B and C is true. There’s no limit to the number of conditions. More complex queries have both types of conditions and the parentheses determine the order of operations. Attributes Now let’s get into the SN, CN, GN, and other attributes of the query SN – is the SurName (last name) GN – is the Given Name (first name) CN – is the Common Name, usually GN followed by SN OU – is an Organization Unit such as division, department etc. DC – is a Domain Content in the AD forest l – lower case ‘L’ stands for location. Jerusalem anybody? Or Katmandu. UPN – User Principal Name, is usually the first part of an email address. By nature it is unique in the forest. Most systems set the UPN to be the first initial followed by the SN of the person involved. Some limit the total to 8 characters. If we have many ‘jsmith’ we have to somehow distinguish them from each other. DN – is the distinguished name – a name unique to AD forest in which it lives. Usually it’s a CN with some domain or group distinguishers. DN is important in conjunction with the memberOf relation. Groups have stricter requirement. Each group has to have a unique name - its CN and it has to be unique regardless of its place. See more below. All of the attributes are case insensitive. CN, cn, Cn, and cN are identical. objectCategory is an element that requires special consideration. AD contains many different object like computers, printers, and of course people and groups. In the queries below, we’re limiting our search to people (person). Putting it altogether Let’s get a list of all the Johns in the SPAdmin group of the Jerusalem that local domain. (&(objectCategory=person)(memberOf=cn=SPAdmin,ou=Jerusalem,dc=local)) The memberOf=cn=SPAdmin uses the cn (Common Name) of the SPAdmin group. This is how the memberOf relation is used. ‘SPAdmin’ is actually the DN of the group. Also the memberOf relation does not allow wild cards (*) in the group name. Also, you are limited to at most one ‘OU’ entry. Let’s add Marvin Minsky to the search above. |(&(objectCategory=person)(memberOf=cn=SPAdmin,ou=Jerusalem,dc=local))(CN=Marvin Minsky) Here I added the or pipeline at the beginning of the query and put the CN requirement for Minsky at the end. Note that if Marvin was already in the prior result, he’s not going to be listed twice. One last note: You may see a dryer but more complete list of attributes rules and examples in: http://www.tek-tips.com/faqs.cfm?fid=5667 And finally (thus negating the claim that my previous note was last), to the best of my knowledge there are 3 more ways to limit the audience. One is to use the peoplepicker-searchadcustomfilter property using the same ADQuery. This works only in SP1 and above. The second is to limit the search to users within this particular site collection – the property name is peoplepicker-onlysearchwithinsitecollection and the value is yes (-pv yes) And the third is –pn peoplepicker-serviceaccountdirectorypaths –pv “OU=ou1,DC=dc1…..” Again you are limited to at most one ‘OU’ phrase – no OU=ou1,OU=ou2… And now the real end. The main property discussed in this sprawling and seemingly endless monogram – peoplepicker-searchadcustomquery - is the most general way of getting the job done. Here are a few examples of command lines that worked and some that didn’t. Can you see why? C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (Title=David) Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (!Title=David) Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (OU=OURealName,OU=OUMid,OU=OUTop,DC=TopDC,DC=MidDC,DC=BottomDC) Command line error. Too many OUs C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (OU=OURealName) Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (DC=TopDC,DC=MidDC,DC=BottomDC) Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa dm -o setproperty -url http://somethingOrOther -pn peoplepicker-searchadcustomfi lter -pv (OU=OURealName,DC=TopDC,DC=MidDC,DC=BottomDC) Operation completed successfully.   That’s all folks!

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• B2B and B2C alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

  - by Katrina Gosek

  We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester Research, Inc.’s first Commerce Wave focused on B2B, “The Forrester Wave™: B2B Commerce Suites, Q4 2013,” released earlier this month. We believe that the report validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, we feel that the report confirms something very important: B2B and B2C Commerce are alike… but a little different. B2B and B2C Commerce are alike… Clearly, B2C experiences have set expectations for B2B. Every B2B buyer is a consumer at home and brings the same expectations to a website selling electronic components, aftermarket parts, or MRO products. Forrester calls these rich consumer-based capabilities that help B2B customers do their jobs “table stakes”: front-office content, community, and commerce features that meet customer expectations for 24x7x365 ordering, real-time customer service, and expedited shipping — both online and on mobile devices: “Whether they are just beginning to sell online or are in the late stages of launching a next-generation site, B2B eCommerce operations today must: offer a customer experience standard comparable to what leading b2c sites now offer; address the growing influence that mobile devices are having in the workplace; make a qualitative and quantitative business case that drives sustained investment.” Just five years ago, many of our B2B customers’ online business comprised only 5-10% of their total revenue. Today, when we speak to those same brands, we hear about double and triple digit growth in their online channels. Many have seen the percentage of the business they perform in their web channels cross the 30-50% threshold. You can hear first-hand from several Oracle Commerce B2B customers about the success they are seeing, and what they’re trying to accomplish (Carolina Biological, Premier Farnell, DeliXL, Elsevier). It seems that this market momentum is likely the reason Forrester broke out the separate B2B Commerce Wave from the B2C Wave. In fact, B2B is becoming the larger force in commerce, expected to collect twice the online dollars of B2C this year ($559 billion). But a little different… Despite the similarities, there is a key and very important difference between B2C and B2B. Unlike a consumer shopping for shoes, a business shopper buying from a distributor or manufacturer is coming to the Web channel as a part of their job. So in addition to a rich, consumer-like experience this shopper expects, these B2B buyers need quoting tools and complex pricing capabilities, like eProcurement, bulk order entry, and other self-service tools such as account, contract and organization management. Forrester also is emphasizing three additional “back-end” tools and capabilities their clients say they need to drive growth in their B2B online channels: i) product information management (PIM), which provides a single system of record for large part lists and product catalogs; ii) web content management (WCM), needed to manage large volumes of unstructured marketing information, and iii) order management systems (OMS), which manage and orchestrate the complex B2B order life cycle from quote through approval, submission to manufacturing, distribution and delivery. We would like to expand on each of these 3 areas: As Forrester suggests, back-end PIM is definitely needed by B2B Commerce providers. Most B2B companies have made significant investments in enterprise-grade PIMs, given the importance of product data management for aggregation and syndication of content, product attribution, analytics, and handling of complex workflows. While in principle it may sound appealing to have a PIM as part of a commerce offering (especially for SMBs who have to do more with less), our customers have typically found that PIM in a commerce platform is largely redundant with what they already have in-place, and is not fully-featured or robust enough to handle the complexity of the product data sets that B2B distributors and manufacturers usually handle. To meet the PIM needs for commerce, Oracle offers enterprise PIM (Product Hub/Fusion PIM) and a robust enterprise data quality product (EDQP) integrated with the Oracle Commerce solution. These are key differentiators of our offering and these capabilities are becoming even more tightly integrated with Oracle Commerce over time. For Commerce, what customers really need is a robust product catalog and content management system for enabling business users to further enrich and ready catalog and content data to be presented and sold online.  This has been a significant area of investment in the Oracle Commerce platform , which continue to get stronger. We see this combination of capabilities as best meeting the needs of our customers for a commerce platform without adding a largely redundant, less functional PIM in the commerce front-end.  On the topic of web content management, we were pleased to see Forrester cite Oracle’s differentiated digital experience capability in this area and the “unique opportunity in the market to lead the convergence of commerce and content management with the amalgamation of Oracle Commerce with WebCenter Sites (formally FatWire).” Strong content management capabilities are critical for distributors and manufacturers who are frequently serving an engineering audience coming to their websites to conduct product research in search of technical data sheets, drawings, videos and more. The convergence of content, commerce, and experience is critical for B2B brands selling online. Regarding order management, Forrester notes that many businesses use their existing back-end enterprise resource planning (ERP) systems to manage order life cycles.  We hear the same from most of our B2B customers, as they already have an ERP system—if not several of them—and are not interested in yet another one. So what do we take away from the Wave results? Forrester notes that the Oracle Commerce Platform “has always had strong B2B commerce capabilities and Oracle certainly has an exhaustive list of B2B customers using the solution.”  What makes us excited about developing leading B2B solutions are the close relationships with our customers and the clear opportunity in the market – which we'll address in an exciting new release planned for the next 12 months. Oracle has one of the world’s largest B2B customer bases, providing leading solutions across key business-to-business functions – from marketing, sales automation, and service to master data management, and ERP. To learn more about Oracle’s Commerce product vision and strategy, visit our website and check out these other B2B Commerce Resources: -       2013 B2B Commerce Trends Report -       B2B Commerce Whitepaper: Consumerization, Complexity, Change -       B2B Commerce Webcast: What Industry Trend Setters Do Right -       Internet Retailer, Web Drives Sales for B2B Companies -       Internet Retailer Article, The Web Means Business: B2B Companies Beef Up Their Websites,        borrowing from b2c retailers and breaking new ground -       Internet Retailer Article, B2B e-Commerce is poised for growth

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• Best of Breed vs. Suite – Oracle’s SaaS Delivers Both

  - by yaldahhakim

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} The debate of which is better: “best of breed” business applications vs. an integrated suite is certainly not a new conversation. This has been argued between IT vendors and CIOs for years. It’s also important to clarify that “best of breed” does not necessarily translate into being the richest functionality; rather it’s often about just having the best fit solution to solve a specific business problem or need. So what does cloud have to do with the niche vs. suite debate? Consuming business applications in a cloud or SaaS deployment model can change the best of breed vs. suite discussion - if the cloud is done right. It’s having your cake and eating it too only better: you don’t have to gather all the ingredients or wait to bake your cake, and you can adjust how big of slice you take. Before you eat, it’s worth pausing to recall much of what we learned about IT over the last decade. These basic IT principles still hold true even though the financial model has changed from buying to renting. In other words, what’s under the technology hood still matters. Architecture and development methodologies like building an application based on open standards so it works with other systems - is still important. Data and information silos, complex integrations, and proprietary technologies that lock you in, are still bad. While some may argue that IT no longer matters with cloud, the opposite is actually true. If anything cloud can help return IT back to its rightful place as key strategic asset vs. a liability on the balance sheet. The “I” in CIO was never meant to stand for “integration” yet it’s amazing how much time and money is poured into these types of initiatives for most organizations each year. Rather the “I” needs to stand for “innovation”. This is where Oracle SaaS can uniquely help. Oracle’s application strategy has not really changed over the years. It’s always been about bringing the best and richest functionality across the enterprise to our customers while leveraging a common, standards-based, and enterprise-grade platform. So not jut best fit, but the best capabilities based on the input of thousands of enterprise customers across the globe. Oracle invests billions in R&D every year to add new capabilities to the broadest cloud portfolio in the industry, spanning across functional pillars like CRM, HCM, ERP, etc. And where it makes sense, Oracle combines key strategic acquisitions to complement organic functionality. The result is best of breed delivered in a suite. Again this is not something new. The game changer now with cloud is that it impacts HOW Oracle customers adopt the richest, most modern applications across the business – and continue on getting it. Consuming oracle applications in the cloud means you can adopt new capabilities and updates very quickly and easily. There’s no hardware to buy or software to manage. Oracle does it for you. Low upfront costs and an OpEx financial model is the easy part. Oracle Cloud Applications take it a big step further. For organizations that demand having the latest and richest functionality and accelerating the time to value from their IT investment, Oracle Cloud is the right path. It’s about holistically changing the “hows” and the “whys” of the organization by leveraging transformational innovations like social, mobile, and big data in a consistent and more powerful way. Not just about sales force automation or talent management. These technologies should impact all parts of the company and Oracle Cloud is the enterprise-grade delivery vehicle. Oracle SaaS helps break down barriers of adoption and is eases the headache of upgrades, investing in new supporting hardware, or adding internal expertise to manage it all. With Oracle Cloud, customers can get best of breed capabilities in either a full suite model or a la carte. And because it’s entirely built on open standards, it’s built to co-exist with existing IT investments. Updates can be automatic or delayed based on a customer’s requirements. And it’s complete – a full suite of cross pillar functionality. Even better, if you don’t like it, need more or less, just turn the dial up or down. Just like your utility bill, you pay for what you use, and can consume more or less power whenever you need it. Lower cost, lower investment risk, without compromising on functionality, security, or performance. Technology still matters in the cloud. So our cloud customers also like that when they adopt our cloud applications, they also get the best underlying technology, from the middleware and database platform down to infrastructure and Oracle’s engineered systems. Therefore it’s not just the greatest and latest in application functionality, but everything underneath that makes it work is also the latest and greatest. The best of breed technology stack powering best of breed business applications, and all delivered in a subscription based model. The best of both worlds. Yep, that’s the idea.

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• UPK Pre-Built Content Update

  - by Karen Rihs

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} UPK pre-built content development efforts are always underway and growing. Over the last few months, the following new, upgraded, and revised modules became available:  NEW CONTENT RELEASES E-Business Suite 12.1 Install Base Process Manufacturing, Process Quality Fundamentals for EBS Fusion 11g Release 1 Receivables Assets Purchasing Distributed Order Orchestration Payables Functional Setup Manager Project Portfolio Management Self Service Procurement JDE E1 9.0 Accounts Payable 9.0 with 9.1 Tools Fundamentals 9.0 with 9.1 Tools General Ledger 9.0 with 9.1 Tools Accounts Receivable 9.0 with 9.1 Tools Procurement and Subcontract Management 9.0 with 9.1 Tools Oracle Utilities Customer Care and Billing 2.3.1 Administrative Setup User Tasks Primavera Primavera Contract Management 14 Primavera P6 Enterprise Project Portfolio Management 8.2 UPK CONTENT UPGRADES Agile CNM 1.2 Customer Needs Management E-Business Suite 12.1 Project Foundation JDE E1 9.1 Fixed Assets Accounting General Ledger Fundamentals Inventory Management Sales Order Management PeopleSoft 9.1 Reporting Tools for PeopleTools 8.5.2  UPK CONTENT REVISIONS Oracle Utilities for Meter Data Management 2.0.1 Administrative Setup User Tasks VEE and Usage Rules Working with Measurement Data PeopleSoft 9.0 and 9.1 Enterprise Learning Management Reporting Tools for HCM (previously Reporting Tools for HRMS) PeopleSoft 9.1 Expenses General Ledger Inventory Contracts Grants Strategic Sourcing For a list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} For more information on how your organization can take advantage of UPK pre-built content, see our previous blog,  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Value of UPK Pre-Built Content. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} - Karen Rihs, UPK Outbound Product Management

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• Who is Jeremiah Owyang?

  - by Michael Hylton

  12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: What’s your current role and what career path brought you here? J.O.: I'm currently a partner and one of the founding team members at Altimeter Group.  I'm currently the Research Director, as well as wear the hat of Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst at Forrester covering Social Computing, and before that, deployed and managed the social media program at Hitachi Data Systems in Santa Clara.  Around that time, I started a career blog called Web Strategy which focused on how companies were using the web to connect with customers --and never looked back. Q: As an industry analyst, what are you focused on these days? J.O.: There are three trends that I'm focused my research on at this time:  1) The Dynamic Customer Journey:  Individuals (both b2c and b2b) are given so many options in their sources of data, channels to choose from and screens to consume them on that we've found that at each given touchpoint there are 75 potential permutations.  Companies that can map this, then deliver information to individuals when they need it will have a competitive advantage and we want to find out who's doing this.  2) One of the sub themes that supports this trend is Social Performance.  Yesterday's social web was disparate engagement of humans, but the next phase will be data driven, and soon new technologies will emerge to help all those that are consuming, publishing, and engaging on the social web to be more efficient with their time through forms of automation.  As you might expect, this comes with upsides and downsides.  3) The Sentient World is our research theme that looks out the furthest as the world around us (even inanimate objects) become 'self aware' and are able to talk back to us via digital devices and beyond.  Big data, internet of things, mobile devices will all be this next set. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? J.O.: The lines between our work and personal lives are dissolving, and this leads to a greater upside of being always connected and have deeper relationships with those that are not.  It also means a downside of society expectations that we're always around and available for colleagues, customers, and beyond.  In the future, a balance will be sought as we seek to achieve the goals of family, friends, work, and our own personal desires.  All of this is being ironically written at 430 am on a Sunday am.  Q: How can people keep up with what you’re working on? J.O.: A great question, thanks.  There are a few sources of information to find out, I'll lead with the first which is my blog at web-strategist.com.  A few times a week I'll publish my industry insights (hires, trends, forces, funding, M&A, business needs) as well as on twitter where I'll point to all the news that's fit to print @jowyang.  As my research reports go live (we publish them for all to read --called Open Research-- at no cost) they'll emerge on my blog, or checkout the research tab to find out more now.  http://www.web-strategist.com/blog/research/ Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon?  J.O.: Absolutely! This coming Thursday, September 13th, I’m doing a webcast with Oracle on “Managing Social Relationships for the Enterprise”. This is going to be a great discussion with Reggie Bradford, Senior Vice President of Product Development at Oracle and Christian Finn, Senior Director of Product Management for Oracle WebCenter. I’m looking forward to a great discussion around all those issues that so many companies are struggling with these days as they realize how much social media is impacting their business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast?  J.O.: Below is a 15 minute video which encapsulates Altimeter’s themes on the Dynamic Customer Journey and the Sentient World. I’m really proud to have taken an active role in the first ever LeWeb outside of Paris. This one, which was featured in downtown London across the street from Westminster Abbey was sold out. If you’ve not heard of LeWeb, this is a global Internet conference hosted by Loic and Geraldine Le Meur, a power couple that stem from Paris but are also living in Silicon Valley, this is one of my favorite conferences to connect with brands, technology innovators, investors and friends. Altimeter was able to play a minor role in suggesting the theme for the event “Faster Than Real Time” which stems off previous LeWebs that focused on the “Real time web”. In this radical state, companies are able to anticipate the needs of their customers by using data, technology, and devices and deliver meaningful experiences before customers even know they need it. I explore two of three of Altimeter’s research themes, the Dynamic Customer Journey, and the Sentient World in my speech, but due to time, did not focus on Adaptive Organization.

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• Who is Jeremiah Owyang?

  - by Michael Snow

  12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: What’s your current role and what career path brought you here? J.O.: I'm currently a partner and one of the founding team members at Altimeter Group.  I'm currently the Research Director, as well as wear the hat of Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst at Forrester covering Social Computing, and before that, deployed and managed the social media program at Hitachi Data Systems in Santa Clara.  Around that time, I started a career blog called Web Strategy which focused on how companies were using the web to connect with customers --and never looked back. Q: As an industry analyst, what are you focused on these days? J.O.: There are three trends that I'm focused my research on at this time:  1) The Dynamic Customer Journey:  Individuals (both b2c and b2b) are given so many options in their sources of data, channels to choose from and screens to consume them on that we've found that at each given touchpoint there are 75 potential permutations.  Companies that can map this, then deliver information to individuals when they need it will have a competitive advantage and we want to find out who's doing this.  2) One of the sub themes that supports this trend is Social Performance.  Yesterday's social web was disparate engagement of humans, but the next phase will be data driven, and soon new technologies will emerge to help all those that are consuming, publishing, and engaging on the social web to be more efficient with their time through forms of automation.  As you might expect, this comes with upsides and downsides.  3) The Sentient World is our research theme that looks out the furthest as the world around us (even inanimate objects) become 'self aware' and are able to talk back to us via digital devices and beyond.  Big data, internet of things, mobile devices will all be this next set. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? J.O.: The lines between our work and personal lives are dissolving, and this leads to a greater upside of being always connected and have deeper relationships with those that are not.  It also means a downside of society expectations that we're always around and available for colleagues, customers, and beyond.  In the future, a balance will be sought as we seek to achieve the goals of family, friends, work, and our own personal desires.  All of this is being ironically written at 430 am on a Sunday am.  Q: How can people keep up with what you’re working on? J.O.: A great question, thanks.  There are a few sources of information to find out, I'll lead with the first which is my blog at web-strategist.com.  A few times a week I'll publish my industry insights (hires, trends, forces, funding, M&A, business needs) as well as on twitter where I'll point to all the news that's fit to print @jowyang.  As my research reports go live (we publish them for all to read --called Open Research-- at no cost) they'll emerge on my blog, or checkout the research tab to find out more now.  http://www.web-strategist.com/blog/research/ Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon?  J.O.: Absolutely! This coming Thursday, September 13th, I’m doing a webcast with Oracle on “Managing Social Relationships for the Enterprise”. This is going to be a great discussion with Reggie Bradford, Senior Vice President of Product Development at Oracle and Christian Finn, Senior Director of Product Management for Oracle WebCenter. I’m looking forward to a great discussion around all those issues that so many companies are struggling with these days as they realize how much social media is impacting their business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast?  J.O.: Below is a 15 minute video which encapsulates Altimeter’s themes on the Dynamic Customer Journey and the Sentient World. I’m really proud to have taken an active role in the first ever LeWeb outside of Paris. This one, which was featured in downtown London across the street from Westminster Abbey was sold out. If you’ve not heard of LeWeb, this is a global Internet conference hosted by Loic and Geraldine Le Meur, a power couple that stem from Paris but are also living in Silicon Valley, this is one of my favorite conferences to connect with brands, technology innovators, investors and friends. Altimeter was able to play a minor role in suggesting the theme for the event “Faster Than Real Time” which stems off previous LeWebs that focused on the “Real time web”. In this radical state, companies are able to anticipate the needs of their customers by using data, technology, and devices and deliver meaningful experiences before customers even know they need it. I explore two of three of Altimeter’s research themes, the Dynamic Customer Journey, and the Sentient World in my speech, but due to time, did not focus on Adaptive Organization.

  Read the article

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