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• Ask the Readers: What Do You Have Set as Your Homepage?

  - by Mysticgeek

  When if comes to setting a homepage in your browser, it’s really based on personal preference. Today we want to know what you have set as your homepage in your favorite browser. Browser Homepage There are a lot of search sites that allow you to customize your homepage such as iGoogle, MSN, and Yahoo. Some people enjoy having a homepage set up as a dashboard of sorts. While others like simplicity and set it to Google or leave it blank. Not surprisingly in a small office or corporation you will see a lot of workstations set to MSN or the company SharePoint site. Unfortunately, a lot of free software tries to change you default homepage as well, like in this example when installing Windows Live Essentials. Make sure to avoid this by not rushing through software install wizards, and carefully opt out of such options. What is set as your homepage in your favorite web browser…both for work and at home? Leave us a comment and join in the discussion! Similar Articles Productive Geek Tips Ask the Readers: Which Web Browser Do You Use?How-To Geek Comment PolicyMysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPSet the Default Browser on Ubuntu From the Command LineAnnouncing the How-To Geek Forums TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 Get a free copy of WinUtilities Pro 2010 World Cup Schedule Boot Snooze – Reboot and then Standby or Hibernate Customize Everything Related to Dates, Times, Currency and Measurement in Windows 7 Google Earth replacement Icon (Icons we like) Build Great Charts in Excel with Chart Advisor

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• 12.04 GPU lockup

  - by soandos

  I was able to install Ubuntu 12.04 using the alternative version of the image, (64 bit) but when I start the system it tells me the GPU locked up, and instead presents a text only screen. I understand that this site is not for bug reports, but at the same time, I know that there are some versions of the installer than have to be compatible with my graphics card (Nvidia GTS 360M). I assumed that the mere fact that the alternative installer ran was an indication that I could get some sort of graphical interface running after the install. Is there some way of getting some type of graphical interface running on my machine? Even better would be is there a way to get the rest of the system running as normal (i.e. GPU up and running)? If an internet connection is required to download driver support or something similar, directions for how to configure a wireless connection with WPA2-Personal protection from the text-only interface (bash). Any help would be appreciated. Note: I was able to find this which tells me that the card is supported. Note 2: In the install software stage of the install, I was unable to install anything (no internet connection) Update: The exact error message is [8.591394] [drm] 0000:01:00.0: GPU Lockup - switching to software fbcon Update 2: If I try to install with the regular version of Ubuntu, the screen goes staticy. This also happens if I install with Wubi (distasteful I know) and then try to use Ubuntu. Update 3: I've tried xforcevesa, nomodeset and xforcevesa nomodeset as my wubi boot options. Update 4: Thanks to jokerdino, I can now connect to the internet, so internet tools would now be a possibility.

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• KISS principle applied to programming language design?

  - by Giorgio

  KISS ("keep it simple stupid", see e.g. here) is an important principle in software development, even though it apparently originated in engineering. Citing from the wikipedia article: The principle is best exemplified by the story of Johnson handing a team of design engineers a handful of tools, with the challenge that the jet aircraft they were designing must be repairable by an average mechanic in the field under combat conditions with only these tools. Hence, the 'stupid' refers to the relationship between the way things break and the sophistication available to fix them. If I wanted to apply this to the field of software development I would replace "jet aircraft" with "piece of software", "average mechanic" with "average developer" and "under combat conditions" with "under the expected software development / maintenance conditions" (deadlines, time constraints, meetings / interruptions, available tools, and so on). So it is a commonly accepted idea that one should try to keep a piece of software simple stupid so that it easy to work on it later. But can the KISS principle be applied also to programming language design? Do you know of any programming languages that have been designed specifically with this principle in mind, i.e. to "allow an average programmer under average working conditions to write and maintain as much code as possible with the least cognitive effort"? If you cite any specific language it would be great if you could add a link to some document in which this intent is clearly expressed by the language designers. In any case, I would be interested to learn about the designers' (documented) intentions rather than your personal opinion about a particular programming language.

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• How to set up an inter-OS partition?

  - by Confuzzled Persun

  I need a working partition configuration for use and accessibility on both Ubuntu and Windows. I have an 8GB USB flash drive onto which I am installing Ubuntu 11.10 so that I can have a personal bootable OS wherever I go. I've installed Ubuntu several times, but I just can't seem to get this one partition right. This is my own configuration: Partition 1: Primary - 200MB - Beginning - Ext4 - /boot Partition 2: Primary - 1300MB - End - swap area Partition 3: Logical - 5200MB - Beginning - Ext4 - / Partition 4: Logical - 1258MB - Beginning - Ext4 - /home Partition 5: Logical - 42MB - End - FAT32? - /windows? What I want to do is to get partition 5 configured so I can access it on both the installed Ubuntu system and a Windows system (when the USB drive is connected while Windows is booted). Basically, what I want is Ubuntu installed on the USB drive along with a partition that I can access with other operating systems. I'm thinking I just need the technical configuration of "Use as:" and "Mount point:" for my final partition. But I don't know. Any help with this is appreciated. And any other tips are appreciated as well.

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• How to handle coworker with "obsessive refactoring disorder"

  - by ThuneGrill

  My coworker (who is very clever, but with severly limited inter-personal skills), keeps refactoring my code even when it is work in progress and assigned to me as a task. Whereas I fully subscribed to the idea of collective ownership of code, I find this extremely irritating, but attempts to have him stop seem to have no effect. My analysis of his personality is that he considers himself the best, and if it had not been for him, the codebase would have been in a mess. I should add that I am not a novice, I know my skills and I produce quality work. Some of the refactorings are indeed to the better, most are basically just introduction of a style that he likes better than mine. In addition, he has a almost child-like need to have the last word in any discussion and has never any word of praise for work done by co-workers. There is always something that he, the master, would have done differently. I feel this is strongly affecting the quality of my work-life. What should I do ?

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• Agile project management, agile development: early integration

  - by Matías Fidemraizer

  I believe that agile works if everything is agile. In software development area, in my opinion, if team members' code is integrated early, code will be more in sync and this has a lot of pros: Early integration helps team members to avoid painful merges. Encourages better coding habits, because everyone makes sure that they don't break co-workers' code everyday. Both developers and architects (code reviewers) may detect bad design decisions or just wrong development directions in real-time, preventing useless work. Actually I'm talking about getting the latest version of code base and checking-in your own code to the source control in a daily basis. When you start your coding day (i.e. you arrive to your work), your first action is updating your code base with the latest version from the source control. In the other hand, when you're about an hour to leave from your work and go home, your last action is checking-in your code to the source control and be sure that your day work doesn't break the project's build process. Rather than updating and checking-in your code once you finished an entire task, I believe the best approach is fixing small and flexible personal milestones and checking-in the code once you finish one of these. I really believe that this coding approach fits better in the agile project management concept. Do you know some document, blog post, wiki, article or whatever that you can suggest me that could be in sync with my opinion?. And, do you find any problem working with this approach?. Thank you in advance.

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• Becoming a Certified Information Professional

  - by Lance Shaw

  Yesterday, we participated with AIIM in a webinar about the Certified Information Professional (CIP) program that they are now offering.  The interest level is very high in the program, as evidenced by the high turnout at the event. You might be asking yourself, what does the Oracle WebCenter team care about an AIIM certification program? Well, we sponsored this program because we consistently find that the more educated our customers and prospects are, the more value they are going to get out of the technology we provide.  As an ECM vendor, we provide plenty of WebCenter product training and certifications to help you make the most of WebCenter technology. While these are essential and valuable, technologists that also have an operational command of the business and the various impacts that the flow of information can have are even more valuable to an organization. Thinking about the management of content and information and its effect on business process can have wide-ranging benefits, not only to your company but to your personal bottom line.  And let's be honest, a customer who is looking holistically at how content is managed is going to see more opportunities to leverage that content and in many cases, this will motivate the purchase of additional product licenses.   Now if you are regretting the fact that you missed the webinar yesterday, never fear!  It is now available for playback and you can view it at your convenience by visiting the AIIM website. We hope you find it informative and that you can personally profit from being able to showcase your certification as an Information Professional. Additionally, we hope it will help you identify additional opportunities to leverage Oracle WebCenter in order to further reduce your operational costs and drive your business forward.

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• SSMS Tools Pack 2.5.3 is out with bug fixes and improved licensing

  - by Mladen Prajdic

  Licensing for SSMS Tools Pack 2.5 has been quite a hit and I received some awesome feedback. The version 2.5.3 contains a few bug fixes and desired licensing improvements. Changes include more licensing options, prices in Euros because of book keeping reasons (don't you just love those :)) and generally easier purchase and licensing process for users. Licensing now offers four options: Per machine license. (€25) Perfect if you do all your work from a single machine. Plus one OS reinstall activation. Personal license (€75) Up to 4 machine activations. Plus 2 OS reinstall activations and any number of virtual machine activations. Team license (€240) Up to 10 machine activations. Plus 4 OS reinstall activations and any number of virtual machine activations. Enterprise license (€350+) For more than 10 machine activations any number of virtual machine activations. 30 days license. Time based demo license bound to a machine. You can view all the details on the Licensing page . If you want to receive email notifications when new version of SSMS Tools Pack is out you can do that on the Main page or on the Download page . Version 2.7 is expected in the first half of February and won't support SSMS 2005 and 2005 Express anymore. Enjoy it!

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• Beginning with shell scripting

  - by Kevin Wyman

  I am fresh into Ubuntu and one of my goals is shell scripting for personal (and maybe public) use. I'm a novice, though I do understand some of the basics (e.g. what a variable, string, loop, etc... is) but to get the most of scripting I need to learn in-depth. I figure the best way to do that is to jump right into scripting and ask questions only pertinent to the stage I am at in my attempted script. Scenario: I have edited my sudoers file to allow my non-root user to run sudo commands without being prompted for a password. Question: In vim, what would be the best code to use for a function that checks whether this condition is [true], If not, prompt the user if they want the script to edit and save the sudoers file to make this condition [true]? Layout - If condition is true, carry-on with rest of script. If condition is not true, the script silently edits/adds the line: %sudo ALL=(ALL:ALL) NOPASSWD: ALL in the sudoers file, saves and then continues on with the next part of the script. Any help with this would be greatly appreciated and assist me in my journey to writing shell scripts.

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• Android Card Game Database for Deck Building

  - by Singularity222

  I am making a card game for Android where a player can choose from a selection of cards to build a deck that would contain around 60 cards. Currently, I have the entire database of cards created that the user can browse. The next step is allowing the user to select cards and create a deck with whatever cards they would like. I have a form where the user can search for specific cards based off a few different attributes. The search results are displayed in a List Activity. My thought about deck creation is to add the primary key of each card the user selects to a SQLite Database table with the amount they would like in the deck. This way as the user performs searches for cards they can see the state of the deck. Once the user decides to save the deck. I'll export the card list to XML and wipe the contents of the table. If the user wanted to make changes to the deck, they would load it, it would be parsed back into the table so they could make the changes. A similar situation would occur when the eventually load the deck to play a game. I'm just curious what the rest of you may think of this method. Currently, this is a personal project and I am the only one working on it. If I can figure out the best implementation before I even begin coding I'm hoping to save myself some time and trouble.

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• Learning Programming during the job?

  - by Hossein

  Introduction: I have read and heard advice, about learning programming by accepting programming projects. I need real assistance to understand this, because: Problem: Although, it would seem to me that one would gain much more technical knowledge by doing, real world projects, if one doesn't know much about a technology, it would add much more risk to the actual delivery of the final product! Even the smallest of real world projects could be too much for a newbie. There is a contradiction here: You need to know the job to do it! and It's recommended to do the job, in order to learn it! Question: Any personal experiences in this case would be very pleasant to know while describing: How new was the subject to you? didn't have a clue at all? Or, did you have experience with similar technologies? Was it a solo project or were you in a team? If team, then did others help you with learning it? Did it work as expected? Did you deliver on time? Do you recommend this approach to others as well?

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• How to read default key value with dconf or gsettings?

  - by Zta

  I would like to know the default value of a dconf/gsettings key. My question is a followup of the question below: Where can I get a list of SCHEMA / PATH / KEY to use with gsettings? What I'm trying to do, so create a script that reads all my personal preferences so I can back them up and restore them. I plan to iterate though all keys, like the script above, see what keys have been changed from their default value, and make a note of these, that can be restored later. I see that the dconf-editor display the keys' default value, but I'd very much like to script this. Also, I don't see how parsing the schemas /usr/share/glib-2.0/schemas/ can be automated. Maybe someone can help? gsettings get-default|list-defaults would be nice =) (Geesh, it was much easier in the old days where you just kept your ~/.somethingrc in subversion ... =\ Based on the answer given below, I've updated the script to print schema, key, key's data type, default value, and actual value: #!/bin/bash for schema in $(gsettings list-schemas | sort); do for key in $(gsettings list-keys $schema | sort); do type="$(gsettings range $schema $key | tr "\n" " ")" default="$(XDG_CONFIG_HOME=/tmp/ gsettings get $schema $key | tr "\n" " ")" value="$(gsettings get $schema $key | tr "\n" " ")" echo "$schema :: $key :: $type :: $default :: $value" done done This workaround basically covers what I need. I'll continue working on the backup scrip from here.

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• Arrow ECS Oracle OpenWorld update

  - by mseika

  A date to mark in your diaries now! On Tuesday 23rd October will be holding our post Oracle OpenWorld Oracle. Covering all the important announcements from Oracle OpenWorld, this must attend event will be held in the Royal Exchange, London. The full agenda and speaker line up is being finalised but we will cover all the major strategy and product announcements from Oracle OpenWorld, FY 13 Channel Strategy and Partnering with Arrow ECS. Oracle OpenWorld a Channel Perspective, David Tweddle - Head of UK Alliance and Channel Hardware Announcements, Christopher Lindsay - Oracle Hardware EMEA Software Announcements, speaker to be confirmed Arrow ECS Focus and Strategy, Simon Rushbrook - Business Development Manager, Arrow ECS Summary and close, Nick Tinsley - Sales Director Who should attend? The event is subject Oracle NDA and is aimed at sales and pre-sales personal within your organisation. This event will commence at 12.30 with lunch, presentations will start at 1.30 and will close at 4.30 followed by drinks and networking. Full details to follow shortly but save the date and register now. Date & Time Tuesday 23rd October 201212.30pm - 4.30pm Post event drinks will be servedfrom 4.30pm Location London OfficeEntrance 2, Fourth Floor,The Royal Exchange,London, EC3V 3LN Click here for directions >

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• Oracle SOA Suite on Virtual Box

  - by sravan.sarraju(at)oracle.com

  Recently I have started my journey Oracle SOA Suite and the first big hurdle everyone warned me off is setting up Oracle SOA Suite environment in our personal machine for learning. My laziness pushed me to search for much easier way than regular all download, configuration stuff and bang..! I found in the solution oracle site itself. Oracle SOA Suite on Virtual Box. For those who are not aware of Virtual Box, it’s a virtualization software which enables u to install multiple operating systems on a virtual hard drive which in turn managed by Virtual Box. In short pack ur Operating System, Software, Files everything into a VM and carry it wherever u go. Coming to Oracle SOA Suite, Oracle is offering a prebuilt VM for download which u can mount on ur Virtual box and that all you need. Here is the link for Virtual Box image of Oracle SOA Suite. Virtual Box can be downloaded here It’s a huge download. I’m yet to try it myself. Will get back to my writer again once I’m done.

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• solve a partition misalignment?

  - by learner

  I have a new Dell XPS laptop which had Windows 7 installed in it. It also had a default extra partition for "Dell Utility". I installed Ubuntu in it on an Extended Partition along with windows and specified the logical partitions myself (for /,/home and swap). Now when I open Disk Utility , it shows this "Partition misaligned by 512 bytes" error for the Dell Utility partition and "Partition misaligned by 1024 bytes" for the entire Extended partition where Ubuntu is installed. Deleting the extended partition and re-installing Ubuntu may solve the problem of misalignment in the extended partition. But how about the Dell Utility partition? If I re-install Windows 7 Dell Utility wouldn't be a part of the re-install. So that may not solve it either. How do I fix this? Note: The extended partition I made contains an NTFS logical partition for holding data accessible by both OSes(basically a personal data partition). EDIT: I deleted all my Ubuntu partitions and re-installed Ubuntu like before,this time making them partitions with GParted via LiveCD. Now the only problem is that there is a misalignment in the Dell Utility partition. The other misalignment got fixed. Now how do I get rid of that issue?

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• Why was my site rejected for Google Adsense?

  - by hyuun jjang

  I have a 3 year old blog and its got around 16 articles/tutorials about some programming problems and solutions. It's getting pretty much a lot of view lately so I decided to apply for a google adsense account. When I first applied via blogger, google replied with the following statement: Page Type: In order to participate in Google AdSense, publishers' websites and application information must satisfy the following guidelines: - Your website must be your own top-level domain (www.example.com and not www.example.com/mysite). - You must provide accurate personal information with your application that matches the information on your domain registration. - Your website must contain substantial, original content... So, as I understood it, I decide to buy a domain and point my blogger blog to that new naked domain. and here is the newly bought domain where all the contents of my old blog resides. http://icodeya.com/ I reapplied, hoping that this time, I will make the cut. But then I got this reply Further detail: Unable to review your site: While reviewing http://www.icodeya.com/, we found that your site was down or unavailable. We suggest you check whether there was a typo in the URL submitted. When your site is operational, you can resubmit your application with the correct site by following the directions below. I'm a bit disappointed. Maybe I did something wrong with DNS configuration or something. But you can clearly see that my site is fully functional. I heard that google sends robots to crawl on to the site etc. It's just sad because I invested on a domain name, and now I can't even find ways to earn from it. Any tips?

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• At what point would you drop some of your principles of software development for the sake of more money?

  - by MeshMan

  I'd like to throw this question out there to interestingly see where the medium is. I'm going to admit that in my last 12 months, I picked up TDD and a lot of the Agile values in software development. I was so overwhelmed with how much better my development of software became that I would never drop them out of principle. Until...I was offered a contracting role that doubled my take home pay for the year. The company I joined didn't follow any specific methodology, the team hadn't heard of anything like code smells, SOLID, etc., and I certainly wasn't going to get away with spending time doing TDD if the team had never even seen unit testing in practice. Am I a sell out? No, not completely... Code will always been written "cleanly" (as per Uncle Bob's teachings) and the principles of SOLID will always be applied to the code that I write as they are needed. Testing was dropped for me though, the company couldn't afford to have such a unknown handed to the team who quite frankly, even I did create test frameworks, they would never use/maintain the test framework correctly. Using that as an example, what point would you say a developer should never drop his craftsmanship principles for the sake of money/other benefits to them personally? I understand that this can be a very personal opinion on how concerned one is to their own needs, business needs, and the sake of craftsmanship etc. But one can consider that for example testing can be dropped if the company decided they would rather have a test team, than rather understand unit testing in programming, would that be something you could forgive yourself for like I did? So given that there is something you would drop, there usually should be an equal cost in the business that makes up for what you drop - hopefully, unless of course you are pretty much out for lining your own pockets and not community/social collaborating ;). Double your money, go back to RAD? Or walk on, and look for someone doing Agile, and never look back...

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• Customer Experience in the Year Ahead

  - by Christina McKeon

  With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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• Earmarks of a Professional PHP Programmer

  - by Scotty C.

  I'm a 19 year old student who really REALLY enjoys programming, and I'm hoping to glean from your years of experience here. At present, I'm studying PHP every chance I get, and have been for about 3 years, although I've never taken any formal classes. I'd love to some day be a programmer full time, and make a good career of it. My question to you is this: What do you consider to be the earmarks or traits of a professional programmer? Mainly in the field of PHP, but other, more generalized qualifications are also more than welcome, as I think PHP is more of a hobbyist language and may not be the language of choice in the eyes of potential employers. Please correct me if I'm wrong. Above all, I don't want to wast time on something that isn't worth while. I'm currently feeling pretty confident in my knowledge of PHP as a language, and I know that I could build just about anything I need and have it "work", but I feel sorely lacking in design concepts and code structure. I can even write object oriented code, but in my personal opinion, that isn't worth a hill of beans if it isn't organized well. For this reason, I bought Matt Zandstra's book "PHP Objects, Patterns, and Practice" and have been reading that a little every day. Anyway, I'm starting to digress a little here, so back to the original question. What advice would you give to an aspiring programmer who wants to make an impact in this field? Also, on a side note, I've been working on a project with a friend of mine that would give a fairly good idea of where I'm at coding wise. I'm gonna give a link, I don't want anyone to feel as though I'm pushing or spamming here, so don't click it if you don't want to. But if you are interested on giving some feedback there as well, you can see the code on github. I'm known as The Craw there. https://github.com/PureChat/PureChat--Beta-/tree/

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• Benefits of Server-side Coding

  There are numerous advantages to server scripting languages over client side languages in regards to creating web sites that are more compelling compared to a standard static site. Server side scripting are scripts that are executed on a web server during the compilation of data to return to a client. These scripts allow developers to modify the content that is being sent to the user prior to the return of the data to the user as well as store information about the user. In addition, server side scripts allow for a controllable environment in which they can be executed. This cannot be said for client side languages because the developer cannot control the users’ environment compared to a web server. Some users may turn off client scripts, some may be only allow limited access on the system and others may be able to gain full control of the environment.  I have been developing web applications for over 9 years, and I have used server side languages for most of the applications I have built.  Here is a list of common things I have developed with server side scripts. List of Common Generic Functionality Send Email FTP Files Security/ Access Control Encryption URL rewriting Data Access Data Creation I/O Access The one important feature server side languages will help me with on my website is Data Access because my component will be backed with a SQL server database. I believe that form validation is one instance where I might see server-side scripts and JavaScript used interchangeably because it does not matter how or where the data is validated as long as the data that gets inserted is valid. However, I would have to say that my personal experience would have to sway me in deciding what type of languages to use for form validation because they both have advantages and disadvantages based on the each situation.

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• Are you ready to take a walk in the clouds?

  - by Steve Loethen

  Cloud computing is here, whether we want it or not.  When I say "a walk in the clouds” I am not talking about a pleasant romantic comedy, but a real alternative to hosting applications on-premise.  For years we have had the power to host our web sites on remote systems.  Sure, challenges existed.  Mostly web sites.  I could, with a few clicks, create a account at a myriad of web host sites, put my site in the hands of a remote hosting company, and boom, I was a site on the internet.  But choices, power, and management was limited. Now, we have a set of services to let us approach and power and control we love, but with scalability of the data center.  My personal web site is hosted on a laptop running hyperV in my basement.  I have to manage the machine, patch it, make sure it is powered up.  This is fine for the “hello, this is my dog skippy site” that I maintain. If the football pool I run has an issue, one of the 10 users I have calls or emails me and I go check it out.  All is well. But this falls well below the needs of even the simplest of enterprises.  A business needs a stronger datacenter, a better pipe to the world.  Do I really want to base my business on a dynamic dns and a dsl line from the local phone company? Cloud computing gives us most of what I value (control, a db of my own, updating my site from Visual Studio). Come learn how this technology can transform your business.  If you are a Microsoft shop, or are interested in Microsoft in the cloud, on April 8 and 9, a 2 day free Azure training class is being conducted in Kansas City.  http://www.azurebootcamp.com/city/kansascity Hope to see you there.  If you come, make sure you look me up.

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• Missed OpenWorld? Fear not. Customer Service Presentations for you!

  - by Tuula Fai

  As a Customer Service professional, you know the most frightening thing is having mission-critical systems go down when you’re trying to support customers. So while others are munching on candy this Halloween, why not spend your time listening to these Oracle OpenWorld sessions?   Oracle Service Vision and Roadmap Oracle RightNow Cross-Channel Contact Center Oracle RightNow Web Customer Service Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service Oracle RightNow Social Customer Service Oracle RightNow Cloud Service - Upgrades Oracle Service – EBS Field Service Oracle Service – Siebel Service Oracle Service – Siebel Field Service In these presentations, you will learn the latest capabilities available in Oracle’s Service solutions for delivering a great customer experience. Like the ability to … Serve Your Customers Anywhere to maintain one seamless dialogue Turn Your Contact Center into a Profit Center by giving personal offers Use Social to Get Ahead of Service Issues by capturing and responding to posts Offer Help a Click Away on your support site at the point of need Humanize Web Self-Service with a Virtual Assistant that uses natural conversation As journalist Robert Liparulo said, “Knowledge was like candy: you never turned it down, especially if you didn't have to work too hard to get it.” It’s right here. Listen, Learn and Lead.

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• Large enterprise application - clients wish to use duplicate e-mails addresses?

  - by Alex Key

  I'd like to know people's opinions, reactions to clients and technical work arounds (if applicable), to the issue of an enterprise application where a client wishes to use duplicate e-mail addresses? To clarify, when I say duplicate e-mail addresses I mean within the same client system, having multiple users that have the same e-mail address. So not just using generic e-mail addresses but using the e-mail address of another user. e.g. Bob Jenkins: [email protected] James Jeffery: [email protected] Context To give this some further context, in the e-learning sector it is common that although all staff in an organisation must complete e-learning - they may not have their own e-mail address so they choose to use their managers e-mail address. Albeit against good practice in public sites... it's a requirement we've over and over again where an organisation is split between office based staff and perhaps e.g. staff in a warehouse. Where problem lies Mr Steak, good point, the problem lies in password resets and perhaps in situations where semi-personal information could be sent (not confidential enough to worry about the insecurities of email). Perhaps reminders for specific system actions, which would be confusing for the unintended party to see (if perhaps misreading the e-mail's intended recipient) Possible solutions System knowing the difference between a "for the attention of" and direct to the person e-mails, including this in the body text. Using alternative communication such as SMS Simply not having e-mails sent to people who are not the intended recipient. Providing an e-mail service ourselfs (not really viable for a corporate IT dept) Thoughts?

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• We are moving an Access based corporate front-end into a Web-based App

  - by Max Vernon

  We have an enterprise application with a front end written in Microsoft Access 2003 that has evolved over the past 6 years. The back end data, and a fair amount of back-end logic is contained within several Microsoft SQL Server databases. This front end app consists of around 180 forms, and over 120,000 lines of code, and interacts with VB.Net DLLs that support various critical functions used by our sales force. The current system makes use of 3 monitors to display various information; the Access app uses COM+ to control Microsoft Outlook and Internet Explorer for various purposes. The Access front end sometimes occupies 2 screens, automatically resizing itself based on Windows API-reported screen dimensions. The app also uses a Google map to present data to our agents, and allows two-way interactivity with the map through COM+ connectivity to JavaScript contained in the Google map. At the urging of senior management, we are looking to completely rewrite this application using some web-based technology, such as ASP.Net or perhaps a LAMP stack (the thinking with the LAMP stack thing is "free" is pretty cheap). We want to move to a web-based app so we can eliminate the dependency on our physical location for hiring new sales force members. Currently, our main office is full to capacity, and we need to continue growing the company. Does anyone have any thoughts on what would be the best technology to use for a web-based app of this magnitude? Keeping in mind the app is dependent on back-end services on our existing infrastructure. The app handles financial data and personal customer data, among other things. [I've looked at Best practices for moving large MS Access application towards .Net? and read the answers, and most of the comments. Interesting reading, and has some valid points, but our C.O.O. and contracted Software Architect are pushing for a full web-based app, not a .Net Windows App]

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• November 2012 Chicago IT Architects Group Meeting Recap

  - by Tim Murphy

  So the year is coming to an end.  A hearty few came out two days before Thanksgiving to discuss adopting agile in the enterprise.  While Norm Murrin claimed to be nervous about talking in front of a group your wouldn’t have known by his presentation.  He really made a topic that has always been hard to relate very personal.  This lead to some great discussion.  I came out of looking for ways to investigate agile further.  His presentation can be found here. This was our last meeting for the year.  We are looking forward to next year and are starting to line up some speakers and topics.  At this point we have an Azure presentation coming in February and are ironing out talks for January and March.  If your would like to join us and have topics you would like to see presented contact me through this blog.  Either leave a comment here or use the contact page.  I would love to hear from you. Have a great holiday season and we will see you next year. del.icio.us Tags: Chicago Information Technology Architects Group,CITAG,Agile,Norman Murrin

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