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• How can I peer into a Windows user's RDP session for support, where I initiate the support session?

  - by David Bullock

  I've used both WebEx and GoToAssist, but neither of them have a story to tell for 'unattended' access of a user's desktop unless the user is using the machine's primary console. Unattended in the sense that they phone me and I then appear in their session, rather than they visit a website and enter their details and wait for me. This is a common use-case, since the users' machine is a virtual desktop, and the session broker is connecting the user via RDP. They never have a session with their desktop unless it's a remote desktop session. At the moment, if I use either of the said products to get an unattended support session going, all I can see is the login screen of the physical console, telling me that a remote session is in progress. Are there alternative tools which will make me happy?

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• Optimizing Disk I/O & RAID on Windows SQL Server 2005

  - by David

  I've been monitoring our SQL server for a while, and have noticed that I/O hits 100% every so often using Task Manager and Perfmon. I have normally been able to correlate this spike with SUSPENDED processes in SQL Server Management when I execute "exec sp_who2". The RAID controller is controlled by LSI MegaRAID Storage Manager. We have the following setup: System Drive (Windows) on RAID 1 with two 280GB drives SQL is on a RAID 10 (2 mirroed drives of 280GB in two different spans) This is a database that is hammered during the day, but is pretty inactive at night. The DB size is currently about 13GB, and is used by approximately 200 (and growing) users a day. I have a couple of ideas I'm toying around with: Checking for Indexes & reindexing some tables Adding an additional RAID 1 (with 2 new, smaller, HDs) and moving the SQL's Log Data File (LDF) onto the new RAID. For #2, my question is this: Would we really be increasing disk performance (IO) by moving data off of the RAID 10 onto a RAID 1? RAID 10 obviously has better performance than RAID 1. Furthermore, SQL must write to the transaction logs before writing to the database. But on the flip side, we'll be reducing both the size of the disks as well as the amount of data written to the RAID 10, which is where all of the "meat" is - thereby increasing that RAID's performance for read requests. Is there any way to find out what our current limiting factor is? (The drives vs. the RAID Controller)? If the limiting factor is the drives, then maybe adding the additional RAID 1 makes sense. But if the limiting factor is the Controller itself, then I think we're approaching this thing wrong. Finally, are we just wasting our time? Should we instead be focusing our efforts towards #1 (reindexing tables, reducing network latency where possible, etc...)?

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• Is .htaccess slowing down my dedicated server?

  - by David Robles

  First of all, I consider myself more a programmer than a servers guy. I have a website where I receive about 3,000 visits per day, which I think is a lot less than the max capacity for a dedicated server. However, I've noticed that the connection to the website is pretty slow, e.g., to load images, to connect to it via SSH, etc. I configured .httaccess recently to avoid hotlinking to images in my server (i.e. .jpg, .gif and .png), and I was wondering if that could be slowing down my website. This is the configuration that I have: # BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteEngine on RewriteCond %{HTTP_REFERER} !^$ RewriteCond %{HTTP_REFERER} !^http://www.mysite.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.mysite.com$ [NC] RewriteRule .*\.(jpg|jpeg|gif|png|bmp|swf)$ http://www.google.com/ [R,NC] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress I found some code to do that in google, and I just copied to .htacces since I'm not an expert in apache. It works, but I don't know if that is the best way to do it. How can I see if that is the reason why the server is slow? Are there any tools to monitor it? What would you do guys? Thanks in advance!

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• Form recognition using OCR and return image of the value

  - by Jonathan

  I'm on a project that process hundreds of forms. The forms have consistent formats but are filled out by hand by different people. I need a way to quickly processing all of these data into electronic forms. OCR recognition for typed document seems mature but for hand-writting is very lacking. For this thought, let's consider a form with several fields like this. Field_1: Value1 (example, Name: John, where Name is Field and John is value) Considering that forms are structured and typed, OCR should be able to recognize the fields. However, for the values of the fields, they are written and OCR will perform very poorly. So is there a way where the fields would be recognized on the imagem, then a image chunk of the value would be returned? Thanks.

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• What happens to running processes when I lose a remote connection to a *nix box?

  - by David Marble

  I occasionally lose my remote SSH connection to my VPS. I use screen for long-running processes, but am wondering what happens to the processes I had running aside from those run within a screen session if I lose the connection to the box. When I re-establish a connection to the box, what happened to the bash and sshd processes that were running when I lost the connection? Today I lost connection repeatedly and noticed many more bash and sshd processes than usual. If there are processes hanging around, do I need to kill them? How could I determine which processes were abandoned from my previous session? Thanks for any replies!

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• Keyboard layout for mathematical/Greek symbols

  - by David

  I've been wondering about this for a long time but never thought to ask: I do a lot of scientific work so there are many times it would be really handy to be able to type mathematical symbols or Greek letters which, for the most part, aren't part of the ASCII character set. Like "8 µ ? s t ? ? … v ? = = ±" and so on. Is there a keyboard layout (for Linux) that maps simple key combinations to these kinds of characters? (Assuming all the encoding and font issues are worked out properly) I know I could create one myself but it'd be a lot easier if someone's already done the work, or at least if there's a partial solution I could modify.

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• Why is Windows 7 slow resume from suspend?

  - by John McC

  I have Windows 7 on an HP Mini 5101. It is can be very slow to resume from suspend (not hibernate) state. The time from power on to the login prompt varies from say 10 sec to over a minute. This machine mainly gets used for sofa surfing so usually only Firefox and gtalk are running. Any suggestions on how to achieve Mac-like start-up or suggestions on how to track down the problem appreciated.

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• Textmate unable to find Mercurial hg

  - by John

  When I attempt to run Mercurial diff from within Textmate, I get an error "Couldn't find hg." hg works from the command line and is in my path. Any suggestions?

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• Running a defect php file cause error 500

  - by John Brunner

  When I address a PHP file, I always get an error 500. I've looked up the logs of my Apache server, and this displays that some includes etc. in the PHP file address files which don't exist on the server. They don't exist because I'm just testing my PHP file. But could it be achieved that the server runs the php file in every case, even when something is wrong? Every 30 seconds an entry is made in the error_log file which says [Sat Jun 09 17:55:07 2012] [error] [client 10.224.55.160] File does not exist: /var/www/html/index.html ... but there IS an index.html?!

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• HP LaserJet 1320 printing black boxes instead of text

  - by David Gard

  I have an HP LaserJet 1320, running off of the HP PCL5 64-bit Universal Driver (Windows 7 Professional, 64-bit). When printing, anything other than body text is blacked out. I.e. on an email, where the 'To...', 'From...', 'CC...' and 'Subect' are usually shown at the top, there is just a black box. And on Word documents, anything to do with Track Changes is also blacked out. I have tried restarting the Print Spooler, and reinstalling the printer, but this does not help. Does anybody know why this is happening?

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• How do I deliver mail for wildcard addresses to a particular user/alias/program?

  - by David M

  I need to configure sendmail so that mail delivered for wildcard addresses is accepted for delivery and then delivered to a user, alias, or directly to a script. I can rewrite the envelope/headers any number of ways, but I don't know how to accept the wildcard address when it's provided in RCPT TO: Everything I've tried so far winds up with a 550 user unknown error. So here's a specific example: I want to be able to handle any address that consists of a series of digits followed by a dot followed by a word, then pipe that to a script. If the headers get rewritten, that's OK, but I need the envelope to contain the actual Delivered-To address. Here's the sort of SMTP session I need: 220 blah.foo.com ESMTP server ready; Thu, 22 Apr 2010 20:41:08 -0700 (PDT) HELO blort.foo.com 250 blah.foo.com Hello blort.foo.com [10.1.2.3], pleased to meet you MAIL FROM: <[email protected]> 250 2.1.0 <[email protected]>... Sender ok RCPT TO: <[email protected]> 250 2.1.5 <[email protected]>... Recipient ok I tried some stuff with regex maps, but I never got past 550 user unknown.

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• Funny/clever/creative HTTP error pages

  - by David

  I'm sure many of us have seen or heard of amusing ways to express the standard HTTP errors, like "404 Lost in Cyberspace" instead of "404 File Not Found". What are some of the funniest/cleverest/most creative error pages or error messages you've seen, or can think of? (Somewhat similar to this question on StackOverflow) I know this isn't a specific question with a single answer but it is relevant to site admins who want to keep their visitors happy (or terrified, if you prefer ;-) I'll certainly be looking for inspiration for my own website's error pages.

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• Sometimes, Synaptics Touchpad Tends Cursor to Top-Right Corner

  - by John Chadwick

  This has been a reoccurring issue for me, pretty much since I've owned this laptop (an ASUS G60JX.) Sometimes, the cursor will stop working properly and instead tend toward the top right of the screen. Basically, sometime into my usage (maybe after a couple hours) the touchpad will inevitably begin to malfunction, where it has confusing patterns of pushing the mouse cursor toward the top right of the screen. In addition, certain features (like momentum) seem to quit working entirely. It makes using the cursor extremely difficult. I've been having this issue across very many drivers. Pretty much as soon as multitouch came into the mix, although I don't believe multitouch has anything to do with it. It appears that, in the state of malfunction, it doesn't matter how you touch the touchpad, but where you touch it. Certain regions do not seem to trigger the cursor to move to the top right corner. In fact, no specific region seems to, but some areas do so more often than others. The issue can be resolved temporarily by putting the computer into sleep mode and awakening it. I have found no way to recreate this success without sleeping the computer or rebooting. Disabling and re-enabling the touchpad device does not do anything to resolve the problem. This issue does not affect my WACOM tablet nor any USB mice, and can be resolved (not to my satisfactory) by uninstalling the touchpad drivers. I'm looking for a solution, or at least a workaround that doesn't require sleep mode.

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• Public Facing Recursive DNS Servers - iptables rules

  - by David Schwartz

  We run public-facing recursive DNS servers on Linux machines. We've been used for DNS amplification attacks. Are there any recommended iptables rules that would help mitigate these attacks? The obvious solution is just to limit outbound DNS packets to a certain traffic level. But I was hoping to find something a little bit more clever so that an attack just blocks off traffic to the victim IP address. I've searched for advice and suggestions, but they all seem to be "don't run public-facing recursive name servers". Unfortunately, we are backed into a situation where things that are not easy to change will break if we don't do so, and this is due to decisions made more than a decade ago before these attacks were an issue.

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• Windows 7 has trouble installing software with Visual C++ 2005 & 2008

  - by John Fitzgerald

  I have been reinstalling windows 7 over and over again on an ASUS P5lD2 2Gb Ram 3Ghz P4 because it ultimately looses the contents of "Turn Windows Features On or Off" after I install software like Autocad 2010 & Microsoft Office 2007. I get install errors like 1935 and 1704 on the way tried different fixes at different times (install software in different order to try and isolate problem too). Ultimately I force the software to install after much buggering and end up loosing the contents of "TWFOOO" Should I be installing some older items like .net framework 1.1, 2.0 and visual studio items like vcredist_x86.exe? getting a bit lost because of compounded problems...

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• DKIM for email through Google Apps domain with external outbound relay

  - by David Gardiner

  I'd like to enable the new Domain Keys DKIM email authentication feature for a domain hosted in Google Apps. Some of my users use an external SMTP gateway (such that when they send email, it doesn't go through smtp.gmail.com). I have an SPF record configured for the domain, and this allows the external SMTP gateways as valid SMTP hosts. (I realise SPF is different to DKIM) Will enabling DKIM adversely affect the external gateway email? eg. Are the externally sent emails at risk of being marked as spam because they would not have the DKIM signature, or will DKIM only positively benefit emails sent through Google's SMTP server?

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• What is Peformance Monitor telling me when my page faults / second are high?

  - by David Robison

  I have a Windows 7 x64 computer that is having performance issues. After some investigation, I have discovered that the page faults / second on it, as reported by Performance Monitor, are really high. Everything else seems to be normal. Resource Monitor reports no hard faults and lots of available memory. Is this a potential cause for problems, or is it a red herring? If it is something that could be causing problems, what should I do next to figure out what is causing it? Here is a screen shot of the Performance Monitor. Notice that the average page faults / second is 75,887. On another computer that does not have problems, this number is closer to 3,000. Here is a screen shot of the Resource Monitor, sorted by hard faults / second, which is currently 0 for all processes.

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• Coldfusion multiserver instance hangs

  - by David Sedeño

  I have a coldfusion 8 multiserver setup with IIS in Windows 2008 Standard SP2 and when one instance "hangs" (I can't connect to the instance from fusion reactor) the web server throws a "503 service unavailable". The remains instance seems to works ok in fusion reactor but the website have only the 503. I have to restart jvm processes and IIS to get the website work again. The jvm processes have the option -Xmx2048m and the instanaces have 2.5Gb allocated. Maybe the jvm process reach the 2Gb limit and stop working? Can be a problem between IIS and CF instances? I'm new to CF debugging process, how can I find why the instance hangs? Thanks

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• IIS6 Virtual Directory 500 Error on Remote Share

  - by David Boike

  We have our servers at the server farm in a domain. Let's call it LIVE. Our developer computers live in a completely separate corporate domain, miles and miles away. Let's call it CORP. We have a large central storage unit (unix) that houses images and other media needed by many webservers in the server farm. The IIS application pools run as (let's say) LIVE\MediaUser and use those credentials to connect to a central storage share as a virtual directory, retrieve the images, and serve them as if they were local on each server. The problem is in development. On my development machine. I log in as CORP\MyName. My IIS 6 application pool runs as Network Service. I can't run it as a user from the LIVE domain because my machine isn't (and can not be) joined to that domain. I try to create a virtual directory, point it to the same network directory, click Connect As, uncheck the "Always use the authenticated user's credentials when validating access to the network directory" checkbox so that I can enter the login info, enter the credentails for LIVE\MediaUser, click OK, verify the password, etc. This doesn't work. I get "HTTP Error 500 - Internal server error" from IIS. The IIS log file reports sc-status = 500, sc-substatus = 16, and sc-win32-status = 1326. The documentation says this means "UNC authorization credentials are incorrect" and the Win32 status means "Logon failure: unknown user name or bad password." This would be all and good if it were anywhere close to accurate. I double- and trouble-checked it. Tried multiple known good logins. The IIS manager allows me to view the file tree in its window, it's only the browser that kicks me out. I even tried going to the virtual directory's Directory Security tab, and under Authentication and Access Control, I tried using the same LIVE domain username for the anonymous access credential. No luck. I'm not trying to run any ASP, ASP.NET, or other dynamic anything out of the virtual directory. I just want IIS to be able to load static images, css, and js files. If anyone has some bright ideas I would be most appreciative!

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• When does /tmp get cleared?

  - by John Lawrence Aspden

  I'm taking to putting various files in /tmp, and I wondered what the rules on deleting them are? I'm imagining it's different for different distributions, and I'm particularly interested in Ubuntu and Fedora desktop versions. But a nice general way of finding out would be a great thing. Even better would be a nice general way of controlling it! (Something like 'every day at 3 in the morning, delete any /tmp files older than 60 days, but don't clear the directory on reboot')

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• DNS pointing to different IPs from different parts of the world

  - by David

  I have a domain name that for some reason is pointing to different servers depending on where you are located in the world. What is odd is that I have another domain that has the same DNS servers, which points to the same server regardless of your location (which is the way it's mean't to work). Any ideas why the first domain is pointing to different IP addresses for different people?

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• Piping Mail with Exim: Only Works Locally

  - by John

  Whenever I send an email to my catchall alias via SSH (i.e., locally), Exim successfully pipes the e-mail to a PHP script, as I told it to do. However, when I try to send an e-mail to my catchall alias via my e-mail client (i.e., remotely), Exim won't pipe the e-mail. Any ideas?

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• Can someone point me to a detailed Wordpress MU installation HOWTO for Ubuntu?

  - by David Moles

  Specifically, I know I found one a few weeks ago that included detailed command-line (not phpmyadmin) instructions for creating the necessary database user and database, configuring Apache virtual hosts to point to the packaged wordpress-mu install and handle wildcard subdomains, etc., but this week Google's not finding it.

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• Advantages of a 130W vs 90W ac adapter?

  - by David

  I purchased a Lenovo T420S laptop with a 90W/20V AC adapter P/N 42t4426 through my IT department. Subsequently, I ordered a replacement adapter and received a 135W/20V AC adapter P/N 45N0054. The 135W version is about twice as big and heavy as the 90W version. Is there an advantage to the 135W version like faster battery recharging? Are there any negative effects (other than weight), like reduced battery life?

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• Sourcing local .bashrc .vimrc without copy to remote machine

  - by David Strejc

  Does anyone have an idea or hack on how to source my local dotfiles (I will probably need more of them so this solution should work with many files) on remote machines without scp them to remote machine? Is something like scp .bashrc to /tmp folder on remote machine and then exporting BASHRC env variable the best solution? I need this because of our company policy and fast cloud servers deployment and redeployment and I don't want to touch .bashrc files on remote machine so my colleges are able to use their default env which doesn't suit me.

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