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  • .Net Application & Database Modularity/Reuse

    - by Martaver
    I'm looking for some guidance on how to architect an app with regards to modularity, separation of concerns and re-usability. I'm working on an application (ASP.Net, C#) that has distinctly generic chunks of functionality, that I'd love to be able to lift out, all layers, into re-usable components. This means the module handles the database schema, data access, API, everything so that the next time I want to use it I can just register the module and hook into it. Developing modules of re-usable functionality is a no-brainer, but what is really confusing me is what to do when it comes to handling a core re-usable database schema that serves the module's functionality. In an ideal world, I would register a module and it would ensure that the associated database schema exists in the DB. I would code on the assumption that the tables exist, calling the module's functionality through the DLL, agnostic of the database layer. Kind of like Enterprise Library's Caching/Logging Application Block, which can create a DB schema in the target DB to use as a data store. My Questions is: What do you think is the best way to achieve this, firstly, in terms design architecture, and secondly solution structure. What patterns/frameworks do you know that exist & support this kind of thing? My thoughts so far: I mostly use Entity Framework and SQL Server DB Projects. I thought about a 'black box' approach to modules of functionality. I could use use a code-first approach in EF4, and use the ObjectContext to create a database when the module is initialized. However this means that all of the entities that my module encapsulates would be disconnected from the rest of the application because they belonged to an abstracted ObjectContext. Further - Creating appropriate indexes and references between domain entities and the module's entities would be impossible to do practically. I've thought of adopting Enterprise Library and creating my own Application Blocks. I'm not sure how this would play nice with Entity Framework (if at all) though. I like the idea of building on proven patterns & practices to encapsulate established, reusable functionality. I thought of abandoning Entity Framework for the Module, and just creating a separate DB schema for the module with its own set of stored procedures & ADO.Net. Then deploying the script at run-time if interrogation shows that it doesn't exist. But once again, for application developing outside of the application, I would want to use Entity Framework and I would have to use the module separately, disconnected from the domain ObjectContext. Has anyone had experience developing these sorts of full-stack modules? What advice can you offer? Am I biting off more than I can chew?

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  • Common SOA Problems by C2B2

    - by JuergenKress
    SOA stands for Service Oriented Architecture and has only really come together as a concrete approach in the last 15 years or so, although the concepts involved have been around for longer. Oracle SOA Suite is based around the Service Component Architecture (SCA) devised by the Open SOA collaboration of companies including Oracle and IBM. SCA, as used in SOA suite, is designed as a way to crystallise the concepts of SOA into a standard which ensures that SOA principles like the separation of application and business logic are maintained. Orchestration or Integration? A common thing to see with many people who are beginning to either build a new SOA based infrastructure, or move an old system to be service oriented, is confusion in the purpose of SOA technologies like BPEL and enterprise service buses. For a lot of problems, orchestration tools like BPEL or integration tools like an ESB will both do the job and achieve the right objectives; however it’s important to remember that, although a hammer can be used to drive a screw into wood, that doesn’t mean it’s the best way to do it. Service Integration is the act of connecting components together at a low level, which usually results in a single external endpoint for you to expose to your customers or other teams within your organisation – a simple product ordering system, for example, might integrate a stock checking service and a payment processing service. Process Orchestration, however, is generally a higher level approach whereby the (often externally exposed) service endpoints are brought together to track an end-to-end business process. This might include the earlier example of a product ordering service and couple it with a business rules service and human task to handle edge-cases. A good (but not exhaustive) rule-of-thumb is that integrations performed by an ESB will usually be real-time, whereas process orchestration in a SOA composite might comprise processes which take a certain amount of time to complete, or have to wait pending manual intervention. BPEL vs BPMN For some, with pre-existing SOA or business process projects, this decision is effectively already made. For those embarking on new projects it’s certainly an important consideration for those using Oracle SOA software since, due to the components included in SOA Suite and BPM Suite, the choice of which to buy is determined by what they offer. Oracle SOA suite has no BPMN engine, whereas BPM suite has both a BPMN and a BPEL engine. SOA suite has the ESB component “Mediator”, whereas BPM suite has none. Decisions must be made, therefore, on whether just one or both process modelling languages are to be used. The wrong decision could be costly further down the line. Design for performance: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: C2B2,SOA best practice,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • COLLABORATE 13 Call for Papers

    - by Marc Weintraub
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Attention PeopleSoft customers!  Speak at the largest user-led PeopleSoft conference of the year and attend for free! Interested in submitting a presentation for COLLABORATE 13? October 12 is the deadline to submit your abstract. The COLLABORATE 13- Quest forum is your home for high-level education sessions around PeopleSoft. Presenting doesn’t just mean giving a solo lecture: you can present with a vendor, give a demonstration (internet will be provided), facilitate a hot topic discussion or even offer best practices from an experience your company has been through. Remember, to submit an abstract now, all you need is a short description of your presentation. Think you don't have a story to tell? Think again! Check out the COLLABORATE 13- Quest forum now to better understand what we are looking for. A selection committee of other PeopleSoft users will review all sessions and select the most relevant, customer-focused sessions possible to make COLLABORATE a great learning experience for everyone. Don't forget, one speaker from each session selected will be eligible to receive a complimentary registration to the entire event *some rules apply. Also, don’t forget to include your functional counterpart. The selection committee is looking to increase the amount of functional users attending and want to help them glean the most out of the event. Thank you for your time and please let the selection committee know if you have any questions about submitting a presentation. We look forward to seeing you at COLLABORATE 13 in Denver! Quest's COLLABORATE '13 website - http://www.questdirect.org/collaborate /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Caching items in Orchard

    - by Bertrand Le Roy
    Orchard has its own caching API that while built on top of ASP.NET's caching feature adds a couple of interesting twists. In addition to its usual work, the Orchard cache API must transparently separate the cache entries by tenant but beyond that, it does offer a more modern API. Here's for example how I'm using the API in the new version of my Favicon module: _cacheManager.Get( "Vandelay.Favicon.Url", ctx => { ctx.Monitor(_signals.When("Vandelay.Favicon.Changed")); var faviconSettings = ...; return faviconSettings.FaviconUrl; }); .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } There is no need for any code to test for the existence of the cache entry or to later fill that entry. Seriously, how many times have you written code like this: var faviconUrl = (string)cache["Vandelay.Favicon.Url"]; if (faviconUrl == null) { faviconUrl = ...; cache.Add("Vandelay.Favicon.Url", faviconUrl, ...); } Orchard's cache API takes that control flow and internalizes it into the API so that you never have to write it again. Notice how even casting the object from the cache is no longer necessary as the type can be inferred from the return type of the Lambda. The Lambda itself is of course only hit when the cache entry is not found. In addition to fetching the object we're looking for, it also sets up the dependencies to monitor. You can monitor anything that implements IVolatileToken. Here, we are monitoring a specific signal ("Vandelay.Favicon.Changed") that can be triggered by other parts of the application like so: _signals.Trigger("Vandelay.Favicon.Changed"); In other words, you don't explicitly expire the cache entry. Instead, something happens that triggers the expiration. Other implementations of IVolatileToken include absolute expiration or monitoring of the files under a virtual path, but you can also come up with your own.

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  • Welcome to ubiquitous file sharing (December 08, 2009)

    - by user12612012
    The core of any file server is its file system and ZFS provides the foundation on which we have built our ubiquitous file sharing and single access control model.  ZFS has a rich, Windows and NFSv4 compatible, ACL implementation (ZFS only uses ACLs), it understands both UNIX IDs and Windows SIDs and it is integrated with the identity mapping service; it knows when a UNIX/NIS user and a Windows user are equivalent, and similarly for groups.  We have a single access control architecture, regardless of whether you are accessing the system via NFS or SMB/CIFS.The NFS and SMB protocol services are also integrated with the identity mapping service and shares are not restricted to UNIX permissions or Windows permissions.  All access control is performed by ZFS, the system can always share file systems simultaneously over both protocols and our model is native access to any share from either protocol.Modal architectures have unnecessary restrictions, confusing rules, administrative overhead and weird deployments to try to make them work; they exist as a compromise not because they offer a benefit.  Having some shares that only support UNIX permissions, others that only support ACLs and some that support both in a quirky way really doesn't seem like the sort of thing you'd want in a multi-protocol file server.  Perhaps because the server has been built on a file system that was designed for UNIX permissions, possibly with ACL support bolted on as an add-on afterthought, or because the protocol services are not truly integrated with the operating system, it may not be capable of supporting a single integrated model.With a single, integrated sharing and access control model: If you connect from Windows or another SMB/CIFS client: The system creates a credential containing both your Windows identity and your UNIX/NIS identity.  The credential includes UNIX/NIS IDs and SIDs, and UNIX/NIS groups and Windows groups. If your Windows identity is mapped to an ephemeral ID, files created by you will be owned by your Windows identity (ZFS understands both UNIX IDs and Windows SIDs). If your Windows identity is mapped to a real UNIX/NIS UID, files created by you will be owned by your UNIX/NIS identity. If you access a file that you previously created from UNIX, the system will map your UNIX identity to your Windows identity and recognize that you are the owner.  Identity mapping also supports access checking if you are being assessed for access via the ACL. If you connect via NFS (typically from a UNIX client): The system creates a credential containing your UNIX/NIS identity (including groups). Files you create will be owned by your UNIX/NIS identity. If you access a file that you previously created from Windows and the file is owned by your UID, no mapping is required. Otherwise the system will map your Windows identity to your UNIX/NIS identity and recognize that you are the owner.  Again, mapping is fully supported during ACL processing. The NFS, SMB/CIFS and ZFS services all work cooperatively to ensure that your UNIX identity and your Windows identity are equivalent when you access the system.  This, along with the single ACL-based access control implementation, results in a system that provides that elusive ubiquitous file sharing experience.

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  • Maximizing the Value of Software

    - by David Dorf
    A few years ago we decided to increase our investments in documenting retail processes and architectures.  There were several goals but the main two were to help retailers maximize the value they derive from our software and help system integrators implement our software faster.  The sale is only part of our success metric -- its actually more important that the customer realize the benefits of the software.  That's when we actually celebrate. This week many of our customers are gathered in Chicago to discuss their successes during our annual Crosstalk conference.  That provides the perfect forum to announce the release of the Oracle Retail Reference Library.  The RRL is available for free to Oracle Retail customers and partners.  It contains 1000s of hours of work and represents years of experience in the retail industry.  The Retail Reference Library is composed of three offerings: Retail Reference Model We've been sharing the RRM for several years now, with lots of accolades.  The RRM is a set of business process diagrams at varying levels of granularity. This release marks the debut of Visio documents, which should make it easier for retailers to adopt and edit the diagrams.  The processes represent an approximation of the Oracle Retail software, but at higher levels they are pretty generic and therefore usable with other software as well.  Using these processes, the business and IT are better able to communicate the expectations of the software.  They can be used to guide customization when necessary, and help identify areas for optimization in the organization. Retail Reference Architecture When embarking on a software implementation project, it can be daunting to start from a blank sheet of paper.  So we offer the RRA, a comprehensive set of documents that describe the retail enterprise in terms of logical architecture, physical deployments, and systems integration.  These documents and diagrams describe how all the systems typically found in a retailer enterprise work together.  They serve as a way to jump-start implementations using best practices we've captured over the years. Retail Semantic Glossary Have you ever seen two people argue over something because they're using misaligned terminology?  Its a huge waste and happens all the time.  The Retail Semantic Glossary is a simple application that allows retailers to define terms and metrics in a centralized database.  This initial version comes with limited content with the goal of adding more over subsequent releases.  This is the single source for defining key performance indicators, metrics, algorithms, and terms so that the retail organization speaks in a consistent language. These three offerings are downloaded from MyOracleSupport separately and linked together using the start page above.  Everything is navigated using a Web browser.  See the Oracle Retail Documentation blog for more details.

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  • Segmentation and Targeting: Your Tools for Personalizing the Online Customer Experience

    - by Christie Flanagan
    In order to deliver the kind of personalized and engaging online experiences that customers expect today, look to segmentation and targeting.  Segmentation is the practice of dividing your site visitors into distinct groups based on shared characteristics or behavior – for example, a segment may consist of site visitors who have visited pages related to certain product type, or they may consist of visitors within the same age group or geographic area.  The idea is that those within a segment are more likely to have common needs, problems or interests that can be served by your business. Targeting is the process by which the most relevant content, whether an article promotion or other piece of content, is delivered to your visitors based on their segment membership. Segmentation and targeting are used to drive greater engagement on your web presence by delivering content to your site visitors that is tailored to their interests, behavior or other attributes.  You may have a number of different goals for your segmentation and targeting efforts: Up-sell or cross-sell to your customers Conduct A/B testing on your offers and creative Offer discounts, promotions or other incentives for the time and duration that you specify Make is easier to find relevant information about products and services Create premium content model There are two different approaches you can take toward segmentation and targeting for you online customer experience initiatives. The first is more of a manual process, in which marketers manage the process of determining which segments to create and which content to target to those segments. The benefit of this approach is that it gives marketers a high level of control over the whole process which works well when you have a thorough understanding of your segments and which content is most likely to serve their needs.  Tools for marketer managed segmentation and targeting are often built right in to your WEM platform, as they are with Oracle WebCenter Sites. The downside is that the more segments and content that you have, the more time consuming and complicated in can be to manage manually.The second approach relies on predictive intelligence to automate the segmentation and targeting process.  This allows optimization of the process to occur in real time. This approach helps reduce the burden of manual segmentation and targeting and can result in new insights into segments that you may never have thought of on your own.  It also provides you with the capability to quickly test new offers and promotions on your site.  Predictive segmentation and targeting can be achieved by using Oracle WebCenter Sites and Oracle Real-Time Decisions together. *****Get a taste for how Oracle WebCenter Sites and Oracle Real-Time Decisions combine to deliver powerful capabilities for predictive segmentation and targeting by watching this on demand webcast introducing Oracle WebCenter Sites 11g or by reading IDC’s take on the latest release of Oracle’s web experience management solution.  Be sure to return to the Oracle WebCenter blog on Thursday for a closer look at how to optimize the online customer experience using these two products together.

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  • Oracle PeopleSoft PeopleTools 8.53 Release Value Proposition (RVP) published

    - by Greg Kelly
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Oracle PeopleSoft PeopleTools 8.53 Release Value Proposition (RVP) can be found at: https://supporthtml.oracle.com/epmos/faces/ui/km/DocumentDisplay.jspx?id=1473194.1 The PeopleSoft PeopleTools 8.53 release continues Oracle’s commitment to protect and extend the value of your PeopleSoft implementation, provide additional technology options and enhancements that reduce ongoing operating costs and provide the applications user a dramatically improved experience. Across the PeopleSoft product development organization we have defined three design principles: Simplicity, Productivity and Total Cost of Ownership. These development principles have directly influenced the PeopleTools product direction during the past few releases. The scope for the PeopleTools 8.53 release again builds additional functionality into the product as a result of direct customer input, industry analysis and internal feature design. New features, bug fixes and new certifications found in PeopleTools 8.53 combine to offer customers improved application user experience, page interaction, and cost-effectiveness. Key PeopleTools 8.53 features include: · PeopleSoft Styles and User Interaction Model · PeopleSoft Data Migration Workbench · PeopleSoft Update Manager · Secure by Default Initiative Be sure to check out the PeopleSoft Update Manager. Many other things are also happening in this time frame. · See the posting on the PeopleSoft Interaction Hub https://blogs.oracle.com/peopletools/entry/introducing_the_peoplesoft_interaction_hub · The application 9.2 RVPs will also be published over the next few months · If you haven't seen it, check out John Webb's posting on the PeopleSoft Information Portal https://blogs.oracle.com/peoplesoft/entry/peoplesoft_information_find_it_quickly

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  • So, I though I wanted to learn frontend/web development and break out of my comfort zone...

    - by ripper234
    I've been a backend developer for a long time, and I really swim in that field. C++/C#/Java, databases, NoSql, caching - I feel very much at ease around these platforms/concepts. In the past few years, I started to taste end-to-end web programming, and recently I decided to take a job offer in a front end team developing a large, complex product. I wanted to break out of my comfort zone and become more of an "all around developer". Problem is, I'm getting more and more convinced I don't like it. Things I like about backend programming, and missing in frontend stuff: More interesting problems - When I compare designing a server that handle massive data, to adding another form to a page or changing the validation logic, I find the former a lot more interesting. Refactoring refactoring refactoring - I am addicted to Visual Studio with Resharper, or IntelliJ. I feel very comfortable writing code as it goes without investing too much thought, because I know that with a few clicks I can refactor it into beautiful code. To my knowledge, this doesn't exist at all in javascript. Intellisense and navigation - I hate looking at a bunch of JS code without instantly being able to know what it does. In VS/IntelliJ I can summon the documentation, navigate to the code, climb up inheritance hiererchies ... life is sweet. Auto-completion - Just hit Ctrl-Space on an object to see what you can do with it. Easier to test - With almost any backend feature, I can use TDD to capture the requirements, see a bunch of failing tests, then implement, knowing that if the tests pass I did my job well. With frontend, while tests can help a bit, I find that most of the testing is still manual - fire up that browser and verify the site didn't break. I miss that feeling of "A green CI means everything is well with the world." Now, I've only seriously practiced frontend development for about two months now, so this might seem premature ... but I'm getting a nagging feeling that I should abandon this quest and return to my comfort zone, because, well, it's so comfy and fun. Another point worth mentioning in this context is that while I am learning some frontend tools, a lot of what I'm learning is our company's specific infrastructure, which I'm not sure will be very useful later on in my career. Any suggestions or tips? Do you think I should give frontend programming "a proper chance" of at least six to twelve months before calling it quits? Could all my pains be growing pains, and will they magically disappear as I get more experienced? Or is gaining this perspective is valuable enough, even if plan to do more "backend stuff" later on, that it's worth grinding my teeth and continuing with my learning?

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  • prism and multiple screens

    - by Avi
    OK - I am studying Prism a little because of a "free weekend" offer on Pluralsight. As this is proving too complex for me, I went to the Prism book and looked at the forward, and this is what it said: What comes after “Hello, World?” WPF and Silverlight developers are blessed with an abundance of excellent books... There’s no lack of tutorials on Model-View-ViewModel ... But they stop short of the guidance you need to deliver a non-trivial application in full. Your first screen goes well. You add a second screen and a third. Because you started your solution with the built-in “Navigation Application Template,” adding new screens feels like hanging shirts on a closet rod. You are on a roll. Until the harsh reality of real application requirements sets in. As it happens, your application has 30 screens not three. There’s no room on that closet rod for 30 screens. Some screens are modal pop-ups; you don’t navigate to a pop-up. Screens become interdependent such that user activity in one screen triggers changes that propagate throughout the UI. Some screens are optional; others are visible only to authorized users. Some screens are permanent, while other screens can be opened and closed at will. You discover that navigating back to a previously displayed screen creates a new instance. That’s not what you expected and, to your horror, the prior instance is gone along with the user’s unsaved changes. Now the issue is, I don't relate to this description. I've never been a UI programmer, but same as everyone else I'm using Windows apps such as MS-Office, and web sites such as Amazon, Facebook and StackExchange. And I look at these and I don't see many "so many screens" issues! Indeed, the only applications having many windows I can think of is Visual Studio. Maybe also Visio, a little. But take Word - You have a ribbon and a main window. Or take Facebook: You have those lists on the left (Favorites, Lists, Groups etc.), the status middle, the adds and then the Contacts sidebar. But it's only one page. Of course, I understand that in enterprise scenarios there are dashboad applications where multiple segments of the screen are updated from multiple non-related services. This I dig. But other scenarios? So - What am I missing? What is the "multiple screens" monster Pirsm is supposed to be the silver bullet solution for? Shoud I invest in studying Prism in addition to learning WPF or ASP.NET MVC?

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  • Switch from back-end to front-end programming: I'm out of my comfort zone, should I switch back?

    - by ripper234
    I've been a backend developer for a long time, and I really swim in that field. C++/C#/Java, databases, NoSql, caching - I feel very much at ease around these platforms/concepts. In the past few years, I started to taste end-to-end web programming, and recently I decided to take a job offer in a front end team developing a large, complex product. I wanted to break out of my comfort zone and become more of an "all around developer". Problem is, I'm getting more and more convinced I don't like it. Things I like about backend programming, and missing in frontend stuff: More interesting problems - When I compare designing a server that handle massive data, to adding another form to a page or changing the validation logic, I find the former a lot more interesting. Refactoring refactoring refactoring - I am addicted to Visual Studio with Resharper, or IntelliJ. I feel very comfortable writing code as it goes without investing too much thought, because I know that with a few clicks I can refactor it into beautiful code. To my knowledge, this doesn't exist at all in javascript. Intellisense and navigation - I hate looking at a bunch of JS code without instantly being able to know what it does. In VS/IntelliJ I can summon the documentation, navigate to the code, climb up inheritance hiererchies ... life is sweet. Auto-completion - Just hit Ctrl-Space on an object to see what you can do with it. Easier to test - With almost any backend feature, I can use TDD to capture the requirements, see a bunch of failing tests, then implement, knowing that if the tests pass I did my job well. With frontend, while tests can help a bit, I find that most of the testing is still manual - fire up that browser and verify the site didn't break. I miss that feeling of "A green CI means everything is well with the world." Now, I've only seriously practiced frontend development for about two months now, so this might seem premature ... but I'm getting a nagging feeling that I should abandon this quest and return to my comfort zone, because, well, it's so comfy and fun. Another point worth mentioning in this context is that while I am learning some frontend tools, a lot of what I'm learning is our company's specific infrastructure, which I'm not sure will be very useful later on in my career. Any suggestions or tips? Do you think I should give frontend programming "a proper chance" of at least six to twelve months before calling it quits? Could all my pains be growing pains, and will they magically disappear as I get more experienced? Or is gaining this perspective is valuable enough, even if plan to do more "backend stuff" later on, that it's worth grinding my teeth and continuing with my learning?

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  • Oracle OpenWorld / JavaOne Where I'll Be

    - by Shay Shmeltzer
    It's that time of the year again when San Francisco get flooded with Oracle and Java geeks for the annual OpenWorld and JavaOne conferences. Here are some of the places where you'll be able to find me: Sunday has a bunch of great ADF content in the ADF Enterprise Methodology Group track - I'm not sure if I'll make it there but I'm sure those who will will get some serious knowledge transfer. I'm starting Monday at the Keynote for Developers (10:45 in Salon 8 at the Marriott) - that's a great place for ADF developers to start the official week with an overview of what's new and upcoming in the world of development with ADF. While I'm not presenting this session - Chris Tonas who leads the development tools org will -  a demo that I built will be shown. So I'll be sitting in the audience crossing my fingers praying for the demo gods (and the wifi connection to work). My presentation part of the week starts on Monday at 12:15 at Moscone South room 306 where I'll be presenting "CON3004 - Understanding Oracle ADF and Its Role in Oracle Fusion"  . A basic introduction to ADF, it's architecture, development experience and how it integrates and works with the rest of the Fusion Middleware components.  After the session between 2-4 I'll be at the JDeveloper demo booth in Moscone South to answer any questions people might have. Then at 6:15 together with Grant we'll host BOF4492 - How to Get Started with Oracle ADF where we'll try and explain some of the learning paths and resources that are available for people who want to start learning ADF. This is a birds-of-a-feather so we'll also love to hear ideas from the audience about what paths they took and what things work or need improvment. Tuesday is relatively a quite day for me with a shift at the Oracle ADF Essentials pod at JavaOne from 1:30-3:30. There are several very good ADF architecture and best practices sessions on that day - so I'll try and hit those. Wednesday starts with another shift at the JDeveloper booth at JavaOne. Then at 4:30, instead of doing what all the ADF developers should do and heading over to the ADF meetup at the OTN Lounge, I'll be heading over to JavaOne for my CON3770 - Oracle JDeveloper and Oracle ADF: What’s New session. It's been a couple of years since the last time JDeveloper or ADF got any airtime at JavaOne - so it will be a great opportunity to show those in the Java community with open minds our approach to Java development. Now that ADF Essentials offers a free way to develop with ADF on GlassFish, I hope we'll be getting more people from the core Java camp interested in what we have to offer. Thursday is another relaxed day for me - who knows maybe I'll even be able to catch a session or two on that day. If you want to learn more about the ADF related sessions at OOW check out our full list here.

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  • Facial Recognition for Retail

    - by David Dorf
    My son decided to do his science project on how the brain recognizes faces.  Faces are so complicated and important that the brain has a dedicated area for just that purpose.  During our research, we came across some emerging uses for facial recognition in the retail industry. If you believe the movies, recognizing faces as they walk by a camera is easy for computers but that's not the reality.  Huge investments are being made by the U.S. government in this area, with a focus on airport security.  Now, companies like Eye See are leveraging that research for marketing purposes.  They do things like track eyes while viewing newspaper ads to see which ads get more "eye time."  This can help marketers make better placement and color decisions. But what caught my eye (that was too easy) was their new mannequins that watch shoppers.  These mannequins, being tested at European retailers like Benetton, watch shoppers that walk by and identify their gender, race, and age.  This helps the retailer better understand the types of customers being attracted to the outfit on the mannequin.  Of course to be most accurate, the software has pictures of the employees so they can be filtered out.  Since the mannequins are closer to the shoppers and at eye-level, they are more accurate than traditional in-ceiling LP cameras. Marketing agency RedPepper is offering retailers the ability to recognize loyalty shoppers at their doors using Facedeal.  For customers that have opted into the program, when they enter the store their face is recognized and they are checked in.  Then, as a reward, they are sent an offer on their smartphone. It won't be long before retailers begin to listen to shoppers are they walk the aisles, then keywords can be collected and aggregated to give the retailer an idea of what people are saying about their stores and products.  Sentiment analysis based on what's said or even facial expressions can't be far off. Clearly retailers need to be cautions and respect customer privacy.  That's why these technologies are emerging slowly.  But since the next generation of shoppers are less concerned about privacy, I expect these technologies to appear sporadically in the next five years then go mainstream.  Time will tell.

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  • Loose Coupling and UX Patterns for Applications Integrations

    - by ultan o'broin
    I love that software architecture phrase loose coupling. There’s even a whole book about it. And, if you’re involved in enterprise methodology you’ll know just know important loose coupling is to the smart development of applications integrations too. Whether you are integrating offerings from the Oracle partner ecosystem with Fusion apps or applications coexistence scenarios, loose coupling enables the development of scalable, reliable, flexible solutions, with no second-guessing of technology. Another great book Enterprise Integration Patterns: Designing, Building, and Deploying Messaging Solutions tells us about loose coupling benefits of reducing the assumptions that integration parties (components, applications, services, programs, users) make about each other when they exchange information. Eliminating assumptions applies to UI development too. The days of assuming it’s enough to hard code a UI with linking libraries called code on a desktop PC for an office worker are over. The book predates PaaS development and SaaS deployments, and was written when web services and APIs were emerging. Yet it calls out how using middleware as an assumptions-dissolving technology “glue" is central to applications integration. Realizing integration design through a set of middleware messaging patterns (messaging in the sense of asynchronously communicating data) that enable developers to meet the typical business requirements of enterprises requiring integrated functionality is very Fusion-like. User experience developers can benefit from the loose coupling approach too. User expectations and work styles change all the time, and development is now about integrating SaaS through PaaS. Cloud computing offers a virtual pivot where a single source of truth (customer or employee data, for example) can be experienced through different UIs (desktop, simplified, or mobile), each optimized for the context of the user’s world of work and task completion. Smart enterprise applications developers, partners, and customers use design patterns for user experience integration benefits too. The Oracle Applications UX design patterns (and supporting guidelines) enable loose coupling of the optimized UI requirements from code. Developers can get on with the job of creating integrations through web services, APIs and SOA without having to figure out design problems about how UIs should work. Adding the already user proven UX design patterns (and supporting guidelines to your toolkit means ADF and other developers can easily offer much more than just functionality and be super productive too. Great looking application integration touchpoints can be built with our design patterns and guidelines too for a seamless applications UX. One of Oracle’s partners, Innowave Technologies used loose coupling architecture and our UX design patterns to create an integration for a customer that was scalable, cost effective, fast to develop and kept users productive while paving a roadmap for customers to keep pace with the latest UX designs over time. Innowave CEO Basheer Khan, a Fusion User Experience Advocate explains how to do it on the Usable Apps blog.

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  • Partners - Steer Clear of the Unknown with Oracle Enterprise Manager12c and Plug-in Extensibility

    - by Get_Specialized!
    Imagine if you just purchased a new car and as you entered the vehicle to drive it home and you found there was no steering wheel. And upon asking the dealer you were told that it was an option and you had a choice now or later of a variety of aftermarket steering wheels that fit a wide variety of automobiles. If you expected the car to already have a steering wheel designed to manage your transportation solution, you might wonder why someone would offer an application solution where its management is not offered as an option or come as part of the solution... Using management designed to support the underlying technology and that can provide management and support  for your own Oracle technology based solution can benefit your business  a variety of ways: increased customer satisfaction, reduction of support calls, margin and revenue growth. Sometimes when something is not included or recommended , customers take their own path which may not be optimal when using your solution and has later impact on the customers satisfaction or worse a negative impact on their business. As an Oracle Partner, you can reduce your research, certification, and time to market by selecting and offering management designed, developed, and supported for Oracle product technology by Oracle with Oracle Enterprise Manager 12c. For partners with solution specific management needs or seeking to differentiate themselves in the market, Enterprise Manager 12c is extensible and provides partners the opportunity to create their own plug-ins as well as a validation program for them.  Today a number of examples by partners are available and Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} more on the way from such partners as NetApp for NetApp storage and Blue Medora for VMware vSphere. To review and consider further for applicability to your solution, visit  the Oracle PartnerNetwork KnowledgeZone for Enterprise Manager under the Develop Tab http://www.oracle.com/partners/goto/enterprisemanager

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  • How to Update Remote Diagnostic Agent (RDA) to Latest Version?

    - by Daniel Mortimer
    Remote Diagnostic Agent (RDA) 4.28 was released on 12th June. Full details can be found in this My Oracle Support documentRDA 4 Release Notes [ID 414970.1]From a Fusion Middleware Core Component, Install and Administration perspective this latest release does not offer any significant new features or changes. However, despite the lack of Fusion Middleware specific new features in version 4.28, Remote Diagnostic Agent still comes as highly recommended. It is incredibly useful problem solving / troubleshooting aid. Support engineers dealing with Service Requests often request RDA output as it collects just about everything you might need to get a view of the state and configuration of the host operating system, network setup and Fusion Middleware components. To find out more take a look at Running RDA Against Oracle Fusion Middleware 11g [ID 853437.1] Getting Started With Remote Diagnostic Agent: Case Study - Oracle WebLogic Server (Video) [ID 1262157.1] Note: While the latter document looks at RDA from the perspective of WebLogic Server, much of the advice given in the videos can be applied to other Fusion Middleware products.Ok, let's get back on track with the topic suggested by the title. If you are already familiar with Remote Diagnostic Agent you may ask the question - 'How do I keep my RDA at the latest version?' The answer is in "Running RDA Against Oracle Fusion Middleware 11g [ID 853437.1]". To quote: There are two methods: 1. Upgrade RDA via OCM (Oracle Configuration Manager) Refer to the advice given in: Remote Diagnostic Agent (RDA) Upgrade README [ID 1309034.1] OR 2. Manually download and upgrade to the latest version. To quote from Remote Diagnostic Agent (RDA) 4 - FAQ [ID 330363.1] +++++++++++++++++++++++++++++++++++++++++++++++++++++++ How do I upgrade my RDA 4.x installation from the prior release? The most simplest and reliable way to upgrade your RDA installation is delete or move your old installation to a new location. Then install the new release into the location you had the prior release installed. If you want to reuse you old setup.cfg file, you can place the older version into the new <rda> directory and it will try to upgrade your setup.cfg to the new features. A second approach is to install the latest RDA into another directory, then if needed copy the old setup.cfg file to the new RDA directory. When the new RDA is run for the first time, it will try to upgrade your setup.cfg to the new features. +++++++++++++++++++++++++++++++++++++++++++++++++++++++ The upgrade method via Oracle Configuration Manager is nice because it allows RDA to be auto updated whenever a new release of RDA is made available (which roughly speaking is every 3 months). However, it does require you to install and configure Oracle Configuration Manager in addition to RDA. A quick guide to Fusion Middleware 11g and OCM can be found in this support document.Configuring OCM in Oracle Fusion Middleware 11g? A Quick and Easy Guide [ID 1096871.1]

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  • ORACLE UK TECHNOLOGY “TEST FEST”

    - by mseika
    ORACLE UK TECHNOLOGY “TEST FEST” Join us at the UKOUG Conference at the ICC in Birmingham and Take your OPN Implementation Specialist Exam for Free! 3-5 December 2012, ICC Birmingham (UK) Dear Oracle Partner,** As a priority partner, we are sending you advance notice of these exclusive “Technology Test Fest” free examination sessions. Please note that this communication will be sent out to the wider community one week from today, so please register immediately to secure your place! ** We are delighted to offer you the exclusive opportunity to register and attend the Oracle UK “Technology Test Fest” being held as Part of the UKOUG Conference at the ICC in Birmingham in the Drawing Room at the Hyatt Regency hotel adjacent to the ICC venue, from 3rd to 5th December 2012.This is your opportunity to sit your chosen Oracle Technology Specialist Implementation Exam free of charge on this day. Four sessions are being run (10.00AM and 14.00PM), with just 15 places at each session – so register now to avoid disappointment! (Exams take about 1.5 hours to complete.) REGISTER - 3 December Afternoon Session - 2:00pm REGISTER - 4 December Morning Session 10:00am REGISTER - 4 December Afternoon Session - 2:00pm REGISTER - 5 December Morning Session - 10:00am Price: FREE Address:The Drawing Room Hyatt Regency Hotel Birmingham 2 Bridge Street Birmingham BI 2JZ 3 - 5 December 2012 Which Implementation Specialist Exams are available to take?Click here to see the list of exams available for you to sit for free at the Oracle UKOUG “Technology Test Fest”. The links also include the study guide for the particular exam. Please review the Specialization Guide as well. How do I register for the Oracle UK “Technology Test Fest”? Fill out the Pearson Vue profile HERE and complete it with your OPN Company ID. NB: Instructions on how to create/update the profile can be found HERE. Register for one of the 4 sessions using the registration links at the top of this page You will need to bring your own laptop with 'Windows OS' and a form of identification to be able to take any of the exams. Need Help or Advice?For more information about the tests and Get Specialized programme, please contact: [email protected] issues with your profile or any other OPN-related problems, please contact our Oracle Partner Business Centre: [email protected] or call 08705 194 194. We look forward to welcoming you to the Oracle UK “Technology Test Fest” on the 3rd- 5thDecember 2012! Book early to avoid disappointment.

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  • Changing jobs and leaving a project without a leader (aka, me)

    - by AnonUntilAfterTheEvent
    I'm the lead on a project that has been underway for about a year and a half. Two of us have been working on it. One is the database guy. I'm the javascript/ui guy. Which is to say, essentially no overlap in code knowledge. Here's the thing. Someone is about to offer me a sweet job with a nearly 30% bump in pay. Though I am perfectly happy with my current job and love the project, the new one would be better and I can't imagine saying no. The big problem is that my project is supposed to go into production starting in a few weeks. I will consider the new guys to have disqualified the new job by being bad people who would ruin my life if they won't cooperate and let me start after deployment. Since they seem like decent, ethical people, I don't expect that to be a problem. The current project will be brutalized by my absence. I take some comfort in the fact that I have emphatically requested an understudy for at least six months. That puts a little of the responsibility on the boss's head, but still, it's going to be a really bad thing. What do others of you do when you are a critical to a project when it's time to move on? Do I owe any obligation to stick around even though something better shows up? I know my spouse would object if I found someone else. Does that apply to work? I do have an understudy now, though he's fresh out of college. He's not going to replace me anytime soon. It's a small shop and the boss is going to be crushed. I am traumatized in anticipation of telling him and feel guilty about the practical consequences. I'm looking for some solace and some strategy about how to deal with this transition. Thank you for listening. =========================Subsequent notes ========================= @ChaosPandion, Chance: No, I can't stay to finish the project. I will insist on a compromise where I finish the current sprint (about a month from now) but there is at least a half year, probably a year of solid, full-time, work still to be done. I wouldn't expect the new employer to hold the job that long.

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  • Showing ZFS some LOVE

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} L is for the way you look at us, and O because we’re Oracle, but V is very, very, extra ordinary, and E, well that’s obvious… E is because Oracle’s new Sun ZFS Storage Appliance is Excellent, and here at OPN, we like spell out the obvious!  If you haven’t already heard, the Sun ZFS Appliance has “A simple, GUI-driven setup and configuration, solid price-performance and world-class Oracle support behind it. The CRN Test Center recommends the Sun ZFS Storage”. Read more about what CRN said here. Oracle's Sun ZFS Appliance family delivers enterprise-class network attached storage (NAS) capabilities with leading Oracle integration, simplicity, efficiency, performance, and TCO.  The systems offer an easy way to manage and expand your storage environment at a lower cost, with more efficiency, better data integrity, and higher performance when compared with competitive NAS offerings. Did we mention that set up, including configuring, will take you less than an hour since it all comes in one box and is so darn simple to use? So if you L-O-V-E what you’re hearing about Oracle’s Sun Z-F-S, learn more by watching the video below, and visiting any of our available resources . It Had to Be You, The OPN Communications Team

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  • Announcing the Next AppAdvantage IT Leader Documentary

    - by Tanu Sood
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Close on the heels of the very successful launch of Oracle BPM 12c, we are so excited to be announcing the next video in the Oracle AppAdvantage IT Leaders Series. As you know, the Oracle AppAdvantage IT Leaders Series profiles a successful executive in an industry leading organization that has embarked on a business transformation or platform modernization journey by taking full advantage of the Oracle AppAdvantage pace layered architecture. Tune in on Tuesday, September 9th at 10 am Pacific/1 pm Eastern to catch our IT executive, Regis Louis in an in-depth conversation with IT executives from Siram S.p.a., a major energy services management company in Italy. The documentary will explore how the company is doing process orchestration and business process management to build inter-department collaboration, maintain data integrity and offer complete transparency throughout their Request for Proposal (RFP) process. Oracle’s technology expert will then do a comprehensive walk-through of Siram’s IT model, the various components and how Oracle Fusion Middleware technologies are enabling their Oracle E-Business Suite processes. Experts will be at hand to answer your questions live. Check out this live documentary webcast and find out how organizations like yours are building business agility leveraging existing investments in Oracle Applications. Register today. And if you are on twitter, send your questions to @OracleMiddle with #ITLeader, #AppAdvantage. We look forward to connecting with you on Tue, Sep 9. Siram Achieves Commercial Efficiency with Improved Business Process Agility Date: Tuesday, September 9, 2014 Time: 10:00 AM PT / 1:00 PM ET /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Android - Force Close - Null Pointer on Canvas?

    - by user22241
    Please bear with me. I have a very odd problem. Basically, my app so far, has 3 activities (a main splash screen, an 'options/menu' screen and the main app). If I follow the very specific steps oulined below, I get a 'null pointer exception' in the 2nd activity) and the app force closes...... Here are the steps: Start the app (a game based on Surfaceview), tap through to the third activity so the game is running, then hit the home key so the game is paused and put to the background, the activity/app is ended through DDMS in the SDK then restarted on the device (all OK so far), now if I hit the back key on the device twice in quick succession, it happens. All other sequence of events is fine, even to the point of pressing the back key, waiting for the previous activity to show, then hitting back again - all OK. Only when the back key is pressed twice in quick succession following all the above steps does the problem occur. I'm assuming that the canvas isn't ready as it's showing as 'null' when this happens, but I'm not sure why this is happening as surely it's happening when I'm trying to go back to activity 1, but the logcat shows the error in activity 2. if I stop the activity running my 'doDraw' method (which referenced the canvas), then all is OK - so I can safely assume it is the canvas causing the problem. Also, if I skip my first activity (which is a very basic full-screen button which just displays a splashscreen and waits for the user to tap the screen), and make my 2nd activity the launch activity, again, it is OK. this is the part of the code that I think is probably relevant: @Override public void surfaceChanged(SurfaceHolder arg0, int arg1, int arg2, int arg3) { vheight = this.getHeight(); vwidth = this.getWidth(); } @Override public void surfaceCreated(SurfaceHolder holder) { vheight = this.getHeight(); vwidth = this.getWidth(); this.viewWidth = vwidth; this.viewHeight = vheight; if (runthread==false){ if (preThread.getState()==Thread.State.TERMINATED){ preThread = new OptionsThread(thisholder, thiscontext, thishandler); } preThread.setRunning(true); preThread.start();} } @Override public void surfaceDestroyed(SurfaceHolder holder) { preThread.setRunning(false); //Stop the loop boolean retry = true; //Stop the thread while (retry) { try { preThread.join(); retry = false; } catch (InterruptedException e) { } } Thank you all for any help you can offer

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  • Legal concerns with orchestrating a music submission contest

    - by Amplify91
    My team and I are getting pretty far along in the development of our latest game and have been thinking about audio. We decided to host an audio submission contest where we will offer a little cash and some equity stake in the game as prizes. We are also giving away copies of the game to participants. We hope not only to find audio for our game, but to meet some cool sound artists and promote the game a bit through the process. First of all, is this even a good idea? What are some potential dangers in doing this? Will it even be well received among artists? Secondly, I wrote up some Terms and Conditions in my best legal-speak to try to protect us and clarify how the contest will be run. Are these sufficient to make sure everyone involved is treated fairly and is legally protected? They are as follows: All submissions (The Submission) must be licensed under a Creative Commons Attribution 3.0 Unported License (CC-BY-3.0) By applying a CC-BY-3.0 license, you (The Submitter) expressly give Detour Games (and all members wherein) permission to copy, distribute, transmit, modify, adapt, and make commercial use of The Submission. The Submitter must own all rights to The Submission and be within their rights to license it as specified and submit it. The Submitter claims responsibility for the legality of The Submission. If The Submission is found to infringe on the rights of a person or entity other than those of The Submitter, Detour Games will not be held liable as all responsibility and liability for the legality of The Submission is that of The Submitter's. No more than two free copies of The Game per submitter. All flat cash prizes will only be disbursed pending the success of our first $5,000 Kickstarter campaign. These prizes will be disbursed 30 days after Detour Games receives the Kickstarter funds. All equity prizes (percentage of profits) are defined as the given percent of total profits after costs for a period of one year (12 months) after the release of RAW. These prizes will be disbursed semi-annually. All prize money will be disbursed through either an electronic fund transfer through a service such as PayPal or by a mailed money order. It is The Submitter's responsibility to cooperate with Detour Games in the disbursement of the funds. Detour Games reserves the right to change these Terms and Conditions at any time without notice. By participating in the contest, The Submitter agrees to and accepts all terms and conditions listed. What else could I do (legally) to protect everyone involved?

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Oracle UK Technology "Tech Fest"

    - by rituchhibber
    ** As a priority partner, we are sending you advance notice of these exclusive “Technology Test Fest” free examination sessions. Please note that this communication will be sent out to the wider community one week from today, so please register immediately to secure your place! ** We are delighted to offer you the exclusive opportunity to register and attend the Oracle UK “Technology Test Fest” being held as Part of the UKOUG Conference at the ICC in Birmingham in the Drawing Room at the Hyatt Regency hotel adjacent to the ICC venue, from 3rd to 5th December  2012. This is your opportunity to sit your chosen Oracle Technology Specialist Implementation Exam free of charge on this day. Four sessions are being run (10.00AM and 14.00PM), with just 15 places at each session – so register now to avoid disappointment! (Exams take about 1.5 hours to complete.) Which Implementation Specialist Exams are available to take? Click here to see the list of exams available for you to sit for free at the Oracle UKOUG “Technology Test Fest”. The links also include the study guide for the particular exam. Please review the Specialization Guide as well. How do I register for the Oracle UK “Technology Test Fest”? Fill out the Pearson Vue profile here and complete it with your OPN Company ID. NB: Instructions on how to create/update the profile can be found here. Register for one of the 4 sessions using the registration links at the top of this page. 03rd December, 2012 at 14:00 04th December, 2012 at 10:00 am (Morning Session) 04th December, 2012 at 14:00 (Afternoon Session) 05th December, 2012 at 10:00 am (Morning Session) VENUE DETAILS: The Drawing Room Hyatt Regency Hotel Birmingham, 2 Bridge Street Birmingham, BI 2JZ 3 - 5 December 2012 You will need to bring your own laptop with 'Windows OS' and a form of identification to be able to take any of the exams. Need Help or Advice? For more information about the tests and Get Specialized programme, please contact: Ishacq Nada. For issues with your profile or any other OPN-related problems, please contact our: Oracle Partner Business Centre or call 08705 194 194. We look forward to welcoming you to the Oracle UK “Technology Test Fest” on the 3rd- 5thDecember 2012! Book early to avoid disappointment.

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