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  • LIVE WEBCAST March 24 2pm PT- Why Switch from Red Hat and SUSE Linux to Oracle Linux?

    - by Zeynep Koch
    Oracle has been offering affordable Linux support since 2006 and more than 6,000 customers already use it. Oracle's Unbreakable Linux support program draws on the expertise of a world-class support organization that understands how to diagnose and solve Linux issues integrated with the applications being deployed on it. Find out how you can save 50-90% on your support costs. Join Oracle's Monica Kumar, Sr.Director of Linux, Oracle VM and MySQL and Avi Miller, Principal Sales Consultant, Linux and Virtualization on Thursday, March 24, 2pm PT to hear:The "Why and how" of switching to Oracle LinuxTesting and integration with systems and applicationsFree management and high availability toolsReal life customer scenariosIf you are going to get free access to the most advanced Linux operating system, along with world-class support at a fraction of the cost, better testing and integration with your server and applications, why wouldn't you do it? Register Now

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  • Podcast Show Notes &ndash; Oracle Coherence and Data Grid Technology - Part 1

    - by Bob Rhubart
    This week’s ArchBeat Podcast program kicks off a three-part series featuring a discussion of Oracle Coherence and data grid technology. Listen to Part 1 The panelists for this discussion are: Cameron Purdy, VP of Development, Oracle Blog | Twitter | LinkedIn | Oracle Mix Aleksandar Seovic, founder and managing director at S4HC Inc. Blog| Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile (Aleks is also the author of  Oracle Coherence 3.5 from Packt Publishing.) John Stouffer, independent consultant, Oracle Applications DBA/Architect Blog |  LinkedIn | Oracle Mix | Oracle ACE Profile Part two will be available on June 23, part 3 on June 30. Coming soon On July 7 the ArchBeat Podcast kicks of a series featuring an open discussion of Architecture and Agility. Stay tuned: RSS   Technorati Tags: oracle,otn,arch2arch,archbeat,coherence,data grid,cameron purdy,aleks seovic del.icio.us Tags: oracle,otn,arch2arch,archbeat,coherence,data grid,cameron purdy,aleks seovic

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  • On oracle-validated RMP ... do it faster!

    - by [email protected]
    We all know that setting up a Linux host for installing RDBMS can be a really tedious task.Well I wasn't aware that there exists a pre-cooked RPM that installs all the required packages for a fresh install.Ill try to test it soon, in the meantime here you have for downloading it: ( OEL4 and OEL5)http://oss.oracle.com/el5/oracle-validated/http://oss.oracle.com/el4/oracle-validated/More information can be found at the My Oracle Support Note "Linux OS Installation with Reduced Set of Packages for Running Oracle Database Server (Doc ID 728346.1)"Also, check this website http://linux.oracle.com/pls/apex/f?p=102:1:2252801871920376 with a list of Oracle Linux Validated Configurations including software, hardware, storage, and network components along with documented best practicesHope it helps!--L

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  • Message From David Callaghan: Be The Best We Can Be

    - by swalker
    In this new message, David Callaghan shares his observations on taking the lead of EMEA Alliances & Channels and outlines his personal mantra and priorities for FY13. Please watch this video to hear David's perspective on the most significant evolution of Alliances & Channels, and how we can be successful by making the most of the unique opportunities of Oracle on Oracle together.

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  • Oracle 5th Annual Maintenance Summit - Orlando March 22-23, 2011

    - by stephen.slade(at)oracle.com
    It's not too late to register today or tomorrow for this exclusive 'Maintenance Professionals Only" event.  In 4 tracks, 27 customer and partner speakers will present case studies and success stories in these 'no-sell zone' sessions. The take-aways will be worth attending!This "2 in 1" event combines a Customer Showcase featuring Orlando Utilities Commission (OUC) and Maintenance Summit.  OUC - the local municipal utility providing residential, commercial, and industrial customers with clean, reliable, and affordable electric and water services - will open the event with their CIO as keynote speaker, and host tours of their fleet, facility, and power generation operations. Recognized as a green leader, OUC has been the most reliable power provider in Florida the past 9 years due, in large part, to the operational efficiencies of its plant and asset maintenance systems. This Summit will feature breakout session tracks for EBS, JD Edwards, PeopleSoft and Sustainability. Highlights include over 12 Oracle solution demo stations, over 25 interactive breakout sessions, pool-side networking reception with live band, partner exhibit pavilion and special appearance by Sean D. Tucker, Team Oracle Stunt-Pilot!  Dates:                   March 22-23, 2011 Location:             Orlando World Center Marriott, Orlando, Florida Evite:                     http://www.oracle.com/us/dm/h2fy11/65971-nafm10019768mpp191c003-oem-304204.html Highlights:          Keynotes, Oracle Expert Demo Stations, Interactive Breakout Sessions, Networking Reception, Partner Pavilion, Speakers Tracks:                 EBS, JDE, PSFT, Sustainability Tours:                  Orlando Utility Operations, Fleet and Facility Oracle Demo Stations:  Agile, AutoVue, Primavera, MOC/SSDM, Utilities, PIM, PDQ, UCM, On Demand, Business Accelerators, Facilities Work Management, EBS Enterprise Asset Management, PeopleSoft Maintenance Management, Technology, Hardware/Sun. Partner-Sponsors:   Viziya, Global PTM, MiPro, Asset Management Solutions, Venutureforth, Impac Services, EAM Master, LLC, Meridium

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  • Oracle's HR Summit featuring Joyce Westerdahl is next week in Chicago!

    - by Jay Richey, HCM Product Marketing
    This special full day HR Summit will examine the future of work, and how shifting demographics, new talent pools, changing workforce practices, and evolving business models are impacting the HR landscape.   Joyce Westerdahl, Oracle Senior VP for HR, will share her HR strategies and insight as to how she created a flexible, global workforce that has supported the Oracle's ongoing transformation into an integrated technology solutions provider. Marcie van Houton, Fusion HCM Product Strategy Director, will delve into the innovative technologies that Oracle has developed to support all this change. And Sheryl Johnson, Director, Oracle Fusion HCM, PwC, will examine how high performing HR organizations are increasing their relevancy and value to the business, using organizational best practices and transformational technologies to drive real business results. Wednesday, December 7, 2011 11:00 a.m. – 4:15 p.m. JW Marriott Chicago 151 West Adams Street Chicago, Illinois 60603 www.oracle.com/us/dm/h2fy11/17109-nafm11032950mpp025-se-518477.html   

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  • Deterministic/Consistent Unique Masking

    - by Dinesh Rajasekharan-Oracle
    One of the key requirements while masking data in large databases or multi database environment is to consistently mask some columns, i.e. for a given input the output should always be the same. At the same time the masked output should not be predictable. Deterministic masking also eliminates the need to spend enormous amount of time spent in identifying data relationships, i.e. parent and child relationships among columns defined in the application tables. In this blog post I will explain different ways of consistently masking the data across databases using Oracle Data Masking and Subsetting The readers of post should have minimal knowledge on Oracle Enterprise Manager 12c, Application Data Modeling, Data Masking concepts. For more information on these concepts, please refer to Oracle Data Masking and Subsetting document Oracle Data Masking and Subsetting 12c provides four methods using which users can consistently yet irreversibly mask their inputs. 1. Substitute 2. SQL Expression 3. Encrypt 4. User Defined Function SUBSTITUTE The substitute masking format replaces the original value with a value from a pre-created database table. As the method uses a hash based algorithm in the back end the mappings are consistent. For example consider DEPARTMENT_ID in EMPLOYEES table is replaced with FAKE_DEPARTMENT_ID from FAKE_TABLE. The substitute masking transformation that all occurrences of DEPARTMENT_ID say ‘101’ will be replaced with ‘502’ provided same substitution table and column is used , i.e. FAKE_TABLE.FAKE_DEPARTMENT_ID. The following screen shot shows the usage of the Substitute masking format with in a masking definition: Note that the uniqueness of the masked value depends on the number of columns being used in the substitution table i.e. if the original table contains 50000 unique values, then for the masked output to be unique and deterministic the substitution column should also contain 50000 unique values without which only consistency is maintained but not uniqueness. SQL EXPRESSION SQL Expression replaces an existing value with the output of a specified SQL Expression. For example while masking an EMPLOYEES table the EMAIL_ID of an employee has to be in the format EMPLOYEE’s [email protected] while FIRST_NAME and LAST_NAME are the actual column names of the EMPLOYEES table then the corresponding SQL Expression will look like %FIRST_NAME%||’.’||%LAST_NAME%||’@COMPANY.COM’. The advantage of this technique is that if you are masking FIRST_NAME and LAST_NAME of the EMPLOYEES table than the corresponding EMAIL ID will be replaced accordingly by the masking scripts. One of the interesting aspect’s of a SQL Expressions is that you can use sub SQL expressions, which means that you can write a nested SQL and use it as SQL Expression to address a complex masking business use cases. SQL Expression can also be used to consistently replace value with hashed value using Oracle’s PL/SQL function ORA_HASH. The following SQL Expression will help in the previous example for replacing the DEPARTMENT_IDs with a hashed number ORA_HASH (%DEPARTMENT_ID%, 1000) The following screen shot shows the usage of encrypt masking format with in the masking definition: ORA_HASH takes three arguments: 1. Expression which can be of any data type except LONG, LOB, User Defined Type [nested table type is allowed]. In the above example I used the Original value as expression. 2. Number of hash buckets which can be number between 0 and 4294967295. The default value is 4294967295. You can also co-relate the number of hash buckets to a range of numbers. In the above example above the bucket value is specified as 1000, so the end result will be a hashed number in between 0 and 1000. 3. Seed, can be any number which decides the consistency, i.e. for a given seed value the output will always be same. The default seed is 0. In the above SQL Expression a seed in not specified, so it to 0. If you have to use a non default seed then the function will look like. ORA_HASH (%DEPARTMENT_ID%, 1000, 1234 The uniqueness depends on the input and the number of hash buckets used. However as ORA_HASH uses a 32 bit algorithm, considering birthday paradox or pigeonhole principle there is a 0.5 probability of collision after 232-1 unique values. ENCRYPT Encrypt masking format uses a blend of 3DES encryption algorithm, hashing, and regular expression to produce a deterministic and unique masked output. The format of the masked output corresponds to the specified regular expression. As this technique uses a key [string] to encrypt the data, the same string can be used to decrypt the data. The key also acts as seed to maintain consistent outputs for a given input. The following screen shot shows the usage of encrypt masking format with in the masking definition: Regular Expressions may look complex for the first time users but you will soon realize that it’s a simple language. There are many resources in internet, oracle documentation, oracle learning library, my oracle support on writing a Regular Expressions, out of all the following My Oracle Support document helped me to get started with Regular Expressions: Oracle SQL Support for Regular Expressions[Video](Doc ID 1369668.1) USER DEFINED FUNCTION [UDF] User Defined Function or UDF provides flexibility for the users to code their own masking logic in PL/SQL, which can be called from masking Defintion. The standard format of an UDF in Oracle Data Masking and Subsetting is: Function udf_func (rowid varchar2, column_name varchar2, original_value varchar2) returns varchar2; Where • rowid is the row identifier of the column that needs to be masked • column_name is the name of the column that needs to be masked • original_value is the column value that needs to be masked You can achieve deterministic masking by using Oracle’s built in hash functions like, ORA_HASH, DBMS_CRYPTO.MD4, DBMS_CRYPTO.MD5, DBMS_UTILITY. GET_HASH_VALUE.Please refers to the Oracle Database Documentation for more information on the Oracle Hash functions. For example the following masking UDF generate deterministic unique hexadecimal values for a given string input: CREATE OR REPLACE FUNCTION RD_DUX (rid varchar2, column_name varchar2, orig_val VARCHAR2) RETURN VARCHAR2 DETERMINISTIC PARALLEL_ENABLE IS stext varchar2 (26); no_of_characters number(2); BEGIN no_of_characters:=6; stext:=substr(RAWTOHEX(DBMS_CRYPTO.HASH(UTL_RAW.CAST_TO_RAW(text),1)),0,no_of_characters); RETURN stext; END; The uniqueness depends on the input and length of the string and number of bits used by hash algorithm. In the above function MD4 hash is used [denoted by argument 1 in the DBMS_CRYPTO.HASH function which is a 128 bit algorithm which produces 2^128-1 unique hashed values , however this is limited by the length of the input string which is 6, so only 6^6 unique values will be generated. Also do not forget about the birthday paradox/pigeonhole principle mentioned earlier in this post. An another example is to consistently replace characters or numbers preserving the length and special characters as shown below: CREATE OR REPLACE FUNCTION RD_DUS(rid varchar2,column_name varchar2,orig_val VARCHAR2) RETURN VARCHAR2 DETERMINISTIC PARALLEL_ENABLE IS stext varchar2(26); BEGIN DBMS_RANDOM.SEED(orig_val); stext:=TRANSLATE(orig_val,'ABCDEFGHILKLMNOPQRSTUVWXYZ',DBMS_RANDOM.STRING('U',26)); stext:=TRANSLATE(stext,'abcdefghijklmnopqrstuvwxyz',DBMS_RANDOM.STRING('L',26)); stext:=TRANSLATE(stext,'0123456789',to_char(DBMS_RANDOM.VALUE(1,9))); stext:=REPLACE(stext,'.','0'); RETURN stext; END; The following screen shot shows the usage of an UDF with in a masking definition: To summarize, Oracle Data Masking and Subsetting helps you to consistently mask data across databases using one or all of the methods described in this post. It saves the hassle of identifying the parent-child relationships defined in the application table. Happy Masking

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  • EBS 11i and 12.1 Support Timeline Changes

    - by Steven Chan (Oracle Development)
    Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld last week.  These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 (Note 1495337.1) 1. Changes for EBS 11i Sustaining Support The first change is that  we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: New fixes for Severity 1 production issues United States Form 1099 2013 year-end updates Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014 Customers environments must have the minimum baseline patches (or above) for new Severity 1 production bug fixes as documented here: Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10 (Note 883202.1) 2. Changes for EBS 12.1 Extended Support More time:  Extended Support period for E-Business Suite Release 12.1 has been extended by nineteen months through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support for E-Business Suite 12.1. Fees waived:  Uplift fees are waived for all years of Extended Support (June, 2014 – December. 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components?Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 EBS 12.0 Minimum Requirements for Extended Support Finalized

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  • Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

    - by ultan o'broin
    Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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  • JavaOne+Oracle Develop or OOW? - You don't need to choose

    - by shay.shmeltzer
    So you went to the JavaOne/Oracle Develop registration and noticed that this pass doesn't include entry to the Oracle OpenWorld (OOW) sessions. Then you looked at the OOW pass and noticed this one doesn't include access to Oracle Develop and JavaOne. What's up with this? What if you want to see session in all of the above? Well turns out you don't need to pay for two complete passes (each around $2,000) - if you actually choose OOW registration and go through the registration steps - after you finish inserting your personal info you'll get a chance to extend your OOW pass to include Oracle Develop and JavaOne for only an additional $100. Cool! Extra bonus this year - even if you are just getting the JavaOne/Oracle Develop pass you get to go to the Wednesday night party with the big rock shows.

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  • Can Simple & Modern UX Be Sexy? Fusion Apps in 100% #Oracle #ADF Shows How #usableapps #UX #futureofwork

    - by ultan o'broin
    YES! I love the sheer cut-to-the-chase instant beauty and usefulness of my Clear app on iOS. Dropbox really does simplify my ICT world, if not my life. I use those apps every day: on mobile, desktop or web. Clear app Dropbox web UI In the enterprise apps world, you'll love what Oracle Applications User Experience team is doing with our roadmap to simple and modern user experience with Oracle Fusion Applications built with 100% Oracle Application Development Framework (ADF). Simple and modern. A compelling and easily personalized UX for Fusion Apps on your device of choice. Beautiful. Simplicity, it's all part of the BYOD and COIT phenomenon that enterprises need to embrace rather than tolerate or ignore. So, introduce yourself to the new face of Oracle Fusion Applications. More on the Voice of User Experience for Oracle Applications blog.

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  • Welcome to the new Oracle Supply Chain Management Blog!

    - by [email protected]
    Welcome to the new Oracle Supply Chain Management Blog!  We will use this blog to share ideas, trends and interesting topics in supply chain management.  Here you'll find blogs about thought leadership, upcoming events (both Oracle and third-party), supply chain best practices, customer and partner innovations and successes and more.   We will cover all areas of the supply chain including Planning, Manufacturing, Supply Management, Logistics and Distribution and Service.  We hope that you will find the blogs and topics interesting and stimulating and we welcome your feedback.  Happy reading and blogging!

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  • The Future of the Database Begins Soon: Oracle Database In-Memory launch, 2014. június 10-ikén

    - by user645740
    Az Oracle adatbázis-kezelo történetében forradalmi újdonságot várunk. A Database In Memory-ról az OpenWorld-ön beszélt eloször nyilvánosan Larry Ellison. A launch webes eloadás 2014. június 10-én lesz, lehet rá regisztrálni: June 10: Oracle CEO Larry Ellison Live on the Future of Database Performance http://www.oracle.com/us/dm/sev100306382-ww-ww-lw-wi1-ev-2202435.html 10:00 a.m. PT – 11:30 a.m. PT, azaz számunkra 19:00-20:30 CET között. Az Oracle Database In-Memory valós idoben villámgyors lekérdezéseket hajt végre, nagyságrendekkel felgyorsíthatja a lekérdezéseket, és a tranzakciók is gyorsabbak lesznek, mindez az alkalmazások megváltoztatása nélkül! Oracle Database In-Memory: Powering the Real-Time Enterprise Nézze meg Ön is a launch eseményt!

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  • INVITATION: Formez-vous sur la solution Oracle Database Appliance !

    - by mseika
    Formez-vous sur la solution Oracle Database Appliance ! Cher partenaire, Arrow a le plaisir de vous inviter au bootcamp ODA - Oracle Database Appliance - qui aura le 30 octobre prochain à Colombes, dans les locaux d’Oracle France. Venez découvrir comment conquérir de nouveaux marchés grâce à lanouvelle appliance base de données Oracle! Arrow vous propose une demi-journée pour comprendre ODA et démontrer les bénéfices de cette solution accessible à tous. Au programme de cet après-midi de formation : une démonstration réalisée en temps réel sur la machine Arrow, déplacée pour l’occasion et de multiples échanges avec notre spécialiste ODA , Stéphane KIDJO, Consultant Avant-Vente chez Arrow. AGENDA : 14h00 - Accueil-café14h20 – Lancement de la démonstration :• Présentation et installation de l’appliance• Présentation de la solution : positionnement marché, bénéfices• Proposition de valeur• Une solution tarifaire attractive 16h00 - De nouvelles opportunités pour vendre Oracle 11g R2 et ses options 16h30 – Désinstallation de l’appliance 16h45 – Questions & Réponses 17h00 – Echanges autour d’un goûter Ce workshop est gratuit. Pré-inscription obligatoire. Nombre de places limité.

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  • Oracle OpenWorld Call for Papers is Now Open through April 9th!

    - by Di Seghposs
    Get Your Papers Ready!! The OpenWorld 2012 Call for Papers is Now Open!! Interested in sharing your Oracle UPK story at the most important educational conference of 2012? Customers or partners who would like an opportunity to speak at OpenWorld should submit an abstract. If your session is selected, Oracle will waive the conference registration fee – saving you anywhere from $1,795 to $2,595. For details about the conference, visit the Oracle OpenWorld website.          Click here to submit your OpenWorld Session Abstract. Don't delay -- submit your abstract today - the Call for Papers closes on April 9, 2012 - Share your Oracle UPK Success Story at Oracle OpenWorld!

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  • Oracle Fusion Tap: un approccio facile, intuitivo e integrato per l'uso del CRM e dell'HCM su iPad

    - by antonella.buonagurio
    Oracle ha reso  disponibile per tutti Oracle Fusion Tap, un’applicazione nativa per iPad che ridefinisce il livello di produttività che gli utenti possono ottenere anche on-the-go. Oracle Fusion Tap si integra perfettamente con le applicazioni enterprise basate sul cloud e con Oracle Application Cloud Services, richiede la semplice installazione dall’Apple App Store installation. Personalizzato in modo automatico per ciascun utente, Oracle Fusion Tap è in grado di fornire agli utenti esattamente quello di cui hanno bisogno con un semplice tocco delle dita e garantisce quelle funzionalità chiave altamente richieste per rimanere produttivi e mantenere alto il livello del business, anche quando si è lontani dalla scrivania. Provatelo subito scaricandolo dall'Apple Apps Store!

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  • Save the Date - Oracle Partner Community Forum: Exadata, Exalogic and Manageability, Vienna, 23-24 April 2013

    - by Javier Puerta
    Hardware and Software Engineered to Work Together .Ritu { font-family: Arial, Helvetica, sans-serif; } .Ritu { font-family: Arial, Helvetica, sans-serif; } .Ritu { font-family: Arial, Helvetica, sans-serif; } body,td,th { font-family: Arial, Helvetica, sans-serif; font-size: x-small; } .color { color: #F00; } .c { color: #F00; } .c { color: #F00; } .c { color: #000; font-size: xx-small; } .c a { color: #F00; } .c { color: #F00; } .cl { color: #F00; } .b { color: #000; font-size: xx-small; } .i { font-style: italic; } .i { font-style: italic; } .i { font-style: italic; } .i { font-style: italic; } .i { font-style: italic; } .c { color: #F00; font-size: small; } .b { font-weight: bold; font-size: x-small; } .c { color: #F00; font-size: x-small; } .clr { color: #F00; } .c { color: #F00; } inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Oracle PartnerNetwork | Account | Feedback SAVE THE DATE ORACLE PARTNER COMMUNITY FORUM: EXADATA, EXALOGIC AND MANAGEABILITY 23-24 APRIL 2013, VIENNA, AUSTRIA The 2013 event expands its scope to cover all the building blocks of the Cloud infrastructure: Exadata, Exalogic and Manageability! Dear partner I am delighted to announce the 2013 edition of the Exadata, Exalogic and Manageability Partner Community Forum for EMEA partners which will take place in Vienna, Austria, on April 23-24, 2013. After the experience of last year where we ran a joint Exadata and Manageability event, we received requests from many of you to add also Exalogic to the scope of the forum, and this way to cover the complete infrastructure architecture on the Exa platform. The continued market adoption of Exadata and Exalogic is being paralleled by a growth in the rate of projects sold and implemented by partners. Sharing customer cases and best-practices presented by other partners constitutes the core of this event. If you want to present an experience of your company around Exadata, Exalogic or Manageability that can be a learning experience for other partners, we still have some slots in the agenda. (Please contact Javier Puerta if you want to present.) Attending the Community Forum you will also have the opportunity to get Oracle’s insight on new products and market trends. And, of course, interact with the Oracle executives responsible for the Exadata, Exalogic and Manageability business. The atmosphere of beautiful Vienna will be the scenario of the event. Detailed venue and hotel booking information will be sent to you in January. Don't miss out on attending this key event! Save the date now - 23 & 24 April 2013, and watch out for your formal invitation coming soon. Kind regards, Javier Puerta Core Technology Partner Programs, Oracle EMEA E-Mail: [email protected] Jürgen Kress SOA Partner Adoption Oracle EMEA E-Mail: [email protected] Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact PBC | Legal Notices and Terms of Use | Privacy Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

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  • Clusterware 11gR2 &ndash; Setting up an Active/Passive failover configuration

    - by Gilles Haro
    Oracle is providing a large range of interesting solutions to ensure High Availability of the database. Dataguard, RAC or even both configurations (as recommended by Oracle for a Maximum Available Architecture - MAA) are the most frequently found and used solutions. But, when it comes to protecting a system with an Active/Passive architecture with failover capabilities, people often thinks to other expensive third party cluster systems. Oracle Clusterware technology, which comes along at no extra-cost with Oracle Database or Oracle Unbreakable Linux, is - in the knowing of most people - often linked to Oracle RAC and therefore, is seldom used to implement failover solutions. Oracle Clusterware 11gR2  (a part of Oracle 11gR2 Grid Infrastructure)  provides a comprehensive framework to setup automatic failover configurations. It is actually possible to make "failover-able'", and then to protect, almost any kind of application (from the simple xclock to the most complex Application Server). Quoting Oracle: “Oracle Clusterware is a portable cluster software that allows clustering of single servers so that they cooperate as a single system. Oracle Clusterware also provides the required infrastructure for Oracle Real Application Clusters (RAC). In addition Oracle Clusterware enables the protection of any Oracle application or any other kind of application within a cluster.” In the next couple of lines, I will try to present the different steps to achieve this goal : Have a fully operational 11gR2 database protected by automatic failover capabilities. I assume you are fluent in installing Oracle Database 11gR2, Oracle Grid Infrastructure 11gR2 on a Linux system and that ASM is not a problem for you (as I am using it as a shared storage). If not, please have a look at Oracle Documentation. As often, I made my tests using an Oracle VirtualBox environment. The scripts are tested and functional on my system. Unfortunately, there can always be a typo or a mistake. This blog entry does not replace a course around the Clusterware Framework. I just hope it will let you see how powerful it is and that it will give you the whilst to go further with it...  Note : This entry has been revised (rev.2) following comments from Philip Newlan. Prerequisite 2 Linux boxes (OELCluster01 and OELCluster02) at the same OS level. I used OEL 5 Update 5 with an Enterprise Kernel. Shared Storage (SAN). On my VirtualBox system, I used Openfiler to simulate the SAN Oracle 11gR2 Database (11.2.0.1) Oracle 11gR2 Grid Infrastructure (11.2.0.1)   Step 1 - Install the software Using asmlib, create 3 ASM disks (ASM_CRS, ASM_DTA and ASM_FRA) Install Grid Infrastructure for a cluster (OELCluster01 and OELCluster02 are the 2 nodes of the cluster) Use ASM_CRS to store Voting Disk and OCR. Use SCAN. Install Oracle Database Standalone binaries on both nodes. Use asmca to check/mount the disk groups on 2 nodes Use dbca to create and configure a database on the primary node Let's name it DB11G. Copy the pfile, password file to the second node. Create adump directoty on the second node.   Step 2 - Setup the resource to be protected After its creation with dbca, the database is automatically protected by the Oracle Restart technology available with Grid Infrastructure. Consequently, it restarts automatically (if possible) after a crash (ex: kill -9 smon). A database resource has been created for that in the Cluster Registry. We can observe this with the command : crsctl status resource that shows and ora.dba11g.db entry. Let's save the definition of this resource, for future use : mkdir -p /crs/11.2.0/HA_scripts chown oracle:oinstall /crs/11.2.0/HA_scripts crsctl status resource ora.db11g.db -p > /crs/11.2.0/HA_scripts/myResource.txt Although very interesting, Oracle Restart is not cluster aware and cannot restart the database on any other node of the cluster. So, let's remove it from the OCR definitions, we don't need it ! srvctl stop database -d DB11G srvctl remove database -d DB11G Instead of it, we need to create a new resource of a more general type : cluster_resource. Here are the steps to achieve this : Create an action script :  /crs/11.2.0/HA_scripts/my_ActivePassive_Cluster.sh #!/bin/bash export ORACLE_HOME=/oracle/product/11.2.0/dbhome_1 export ORACLE_SID=DB11G case $1 in 'start')   $ORACLE_HOME/bin/sqlplus /nolog <<EOF   connect / as sysdba   startup EOF   RET=0   ;; 'stop')   $ORACLE_HOME/bin/sqlplus /nolog <<EOF   connect / as sysdba   shutdown immediate EOF   RET=0   ;; 'clean')   $ORACLE_HOME/bin/sqlplus /nolog <<EOF   connect / as sysdba   shutdown abort    ##for i in `ps -ef | grep -i $ORACLE_SID | awk '{print $2}' ` ;do kill -9 $i; done EOF   RET=0   ;; 'check')    ok=`ps -ef | grep smon | grep $ORACLE_SID | wc -l`    if [ $ok = 0 ]; then      RET=1    else      RET=0    fi    ;; '*')      RET=0   ;; esac if [ $RET -eq 0 ]; then    exit 0 else    exit 1 fi   This script must provide, at least, methods to start, stop, clean and check the database. It is self-explaining and contains nothing special. Just be aware that it must be runnable (+x), it runs as Oracle user (because of the ACL property - see later) and needs to know about the environment. Also make sure it exists on every node of the cluster. Moreover, as of 11.2, the clean method is mandatory. It must provide the “last gasp clean up”, for example, a shutdown abort or a kill –9 of all the remaining processes. chmod +x /crs/11.2.0/HA_scripts/my_ActivePassive_Cluster.sh scp  /crs/11.2.0/HA_scripts/my_ActivePassive_Cluster.sh   oracle@OELCluster02:/crs/11.2.0/HA_scripts Create a new resource file, based on the information we got from previous  myResource.txt . Name it myNewResource.txt. myResource.txt  is shown below. As we can see, it defines an ora.database.type resource, named ora.db11g.db. A lot of properties are related to this type of resource and do not need to be used for a cluster_resource. NAME=ora.db11g.db TYPE=ora.database.type ACL=owner:oracle:rwx,pgrp:oinstall:rwx,other::r-- ACTION_FAILURE_TEMPLATE= ACTION_SCRIPT= ACTIVE_PLACEMENT=1 AGENT_FILENAME=%CRS_HOME%/bin/oraagent%CRS_EXE_SUFFIX% AUTO_START=restore CARDINALITY=1 CHECK_INTERVAL=1 CHECK_TIMEOUT=600 CLUSTER_DATABASE=false DB_UNIQUE_NAME=DB11G DEFAULT_TEMPLATE=PROPERTY(RESOURCE_CLASS=database) PROPERTY(DB_UNIQUE_NAME= CONCAT(PARSE(%NAME%, ., 2), %USR_ORA_DOMAIN%, .)) ELEMENT(INSTANCE_NAME= %GEN_USR_ORA_INST_NAME%) DEGREE=1 DESCRIPTION=Oracle Database resource ENABLED=1 FAILOVER_DELAY=0 FAILURE_INTERVAL=60 FAILURE_THRESHOLD=1 GEN_AUDIT_FILE_DEST=/oracle/admin/DB11G/adump GEN_USR_ORA_INST_NAME= GEN_USR_ORA_INST_NAME@SERVERNAME(oelcluster01)=DB11G HOSTING_MEMBERS= INSTANCE_FAILOVER=0 LOAD=1 LOGGING_LEVEL=1 MANAGEMENT_POLICY=AUTOMATIC NLS_LANG= NOT_RESTARTING_TEMPLATE= OFFLINE_CHECK_INTERVAL=0 ORACLE_HOME=/oracle/product/11.2.0/dbhome_1 PLACEMENT=restricted PROFILE_CHANGE_TEMPLATE= RESTART_ATTEMPTS=2 ROLE=PRIMARY SCRIPT_TIMEOUT=60 SERVER_POOLS=ora.DB11G SPFILE=+DTA/DB11G/spfileDB11G.ora START_DEPENDENCIES=hard(ora.DTA.dg,ora.FRA.dg) weak(type:ora.listener.type,uniform:ora.ons,uniform:ora.eons) pullup(ora.DTA.dg,ora.FRA.dg) START_TIMEOUT=600 STATE_CHANGE_TEMPLATE= STOP_DEPENDENCIES=hard(intermediate:ora.asm,shutdown:ora.DTA.dg,shutdown:ora.FRA.dg) STOP_TIMEOUT=600 UPTIME_THRESHOLD=1h USR_ORA_DB_NAME=DB11G USR_ORA_DOMAIN=haroland USR_ORA_ENV= USR_ORA_FLAGS= USR_ORA_INST_NAME=DB11G USR_ORA_OPEN_MODE=open USR_ORA_OPI=false USR_ORA_STOP_MODE=immediate VERSION=11.2.0.1.0 I removed database type related entries from myResource.txt and modified some other to produce the following myNewResource.txt. Notice the NAME property that should not have the ora. prefix Notice the TYPE property that is not ora.database.type but cluster_resource. Notice the definition of ACTION_SCRIPT. Notice the HOSTING_MEMBERS that enumerates the members of the cluster (as returned by the olsnodes command). NAME=DB11G.db TYPE=cluster_resource DESCRIPTION=Oracle Database resource ACL=owner:oracle:rwx,pgrp:oinstall:rwx,other::r-- ACTION_SCRIPT=/crs/11.2.0/HA_scripts/my_ActivePassive_Cluster.sh PLACEMENT=restricted ACTIVE_PLACEMENT=0 AUTO_START=restore CARDINALITY=1 CHECK_INTERVAL=10 DEGREE=1 ENABLED=1 HOSTING_MEMBERS=oelcluster01 oelcluster02 LOGGING_LEVEL=1 RESTART_ATTEMPTS=1 START_DEPENDENCIES=hard(ora.DTA.dg,ora.FRA.dg) weak(type:ora.listener.type,uniform:ora.ons,uniform:ora.eons) pullup(ora.DTA.dg,ora.FRA.dg) START_TIMEOUT=600 STOP_DEPENDENCIES=hard(intermediate:ora.asm,shutdown:ora.DTA.dg,shutdown:ora.FRA.dg) STOP_TIMEOUT=600 UPTIME_THRESHOLD=1h Register the resource. Take care of the resource type. It needs to be a cluster_resource and not a ora.database.type resource (Oracle recommendation) .   crsctl add resource DB11G.db  -type cluster_resource -file /crs/11.2.0/HA_scripts/myNewResource.txt Step 3 - Start the resource crsctl start resource DB11G.db This command launches the ACTION_SCRIPT with a start and a check parameter on the primary node of the cluster. Step 4 - Test this We will test the setup using 2 methods. crsctl relocate resource DB11G.db This command calls the ACTION_SCRIPT  (on the two nodes)  to stop the database on the active node and start it on the other node. Once done, we can revert back to the original node, but, this time we can use a more "MS$ like" method :Turn off the server on which the database is running. After short delay, you should observe that the database is relocated on node 1. Conclusion Once the software installed and the standalone database created (which is a rather common and usual task), the steps to reach the objective are quite easy : Create an executable action script on every node of the cluster. Create a resource file. Create/Register the resource with OCR using the resource file. Start the resource. This solution is a very interesting alternative to licensable third party solutions. References Clusterware 11gR2 documentation Oracle Clusterware Resource Reference Clusterware for Unbreakable Linux Using Oracle Clusterware to Protect A Single Instance Oracle Database 11gR1 (to have an idea of complexity) Oracle Clusterware on OTN   Gilles Haro Technical Expert - Core Technology, Oracle Consulting   

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  • Oracle is #1 in Life Sciences!

    - by Michael Snow
    Guest post today by: John Klinke, Senior Principal Product Manager, Oracle WebCenter Content 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Based on the announcement last week at EMC World about Documentum for Life Sciences, it looks like EMC is starting to have regrets about pulling out of the life sciences space over the last few years. Certainly their content management customers and partners in life sciences have noticed their retreat. Many of them are now talking to us about WebCenter Content since they’ve seen the writing on the wall regarding Documentum’s decline, including falling revenue, shrinking investment, departure of key executives, and EMC’s auditing of existing customers. While EMC has been neglecting the life sciences industry over the last few years, Oracle has been increasing its investment and commitment by providing best-of-breed solutions to enable pharmaceutical, medical device, biotech and CRO companies to improve productivity and drive innovation. As a result, according to IDC Health Insights, Oracle is #1 in life sciences. From research and development through clinical development and manufacturing to sales and marketing, Oracle provides the solutions that life sciences companies depend on to accelerate R&D, expedite clinical trials, and speed time to market. Specifically for Oracle WebCenter, our life sciences business is booming thanks to our comprehensive offerings led by Oracle WebCenter Content, our 21 CFR Part 11 compliant enterprise content management platform. Unlike Documentum, WebCenter Content is all about keeping the cost of ownership low - through simplicity, flexibility, and out-of-the-box integrations. WebCenter Content is a single, comprehensive ECM platform that can handle all your content management needs, from controlled documents to digital asset management, records management and document imaging and capture. And it is much more flexible, letting you do configuration changes instead of customizations to meet your business needs. It also saves you money by being pre-integrated with the rest of the Oracle Fusion Middleware technology stack and with leading enterprise applications like Siebel (including Siebel CTMS), Primavera, E-Business Suite, JD Edwards and PeopleSoft. So if you think EMC’s announcement last week was too little and too late, I’m happy to report that Oracle is here to help. Back in October, we announced our Move Off Documentum offer, which provides a 100% trade-in credit for your Documentum licenses when you purchase Oracle WebCenter, and the good news is, this offer is still available for a limited time. So stop maintaining Documentum and start innovating with Oracle WebCenter. For more details see www.oracle.com/moveoff/documentum.

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  • Engineering as a Service

    - by jgelhaus
    Oracle Exadata Database Machine is known for great compute performance, and over the past few years, it has also become known as a great platform for any type of Oracle Database workload, from data warehousing to online transaction processing (OLTP). But now organizations are turning to Oracle Exadata for business efficiencies and private cloud solutions—for consolidation and database as a service (DBaaS). University of Minnesota For an inside look at how DBaaS is working in the real world, it’s worth checking into the University of Minnesota’s database hotel.  With more than 50,000 students, the University of Minnesota in Minneapolis is one of the largest universities in the United States. The university’s centralized IT group not only has to support all those students but also must provide support and services to more than 40 departments and colleges within the university. They have two Exadata Database Machine X2-2 half-rack systems from Oracle, with four database nodes each and roughly 30 terabytes of usable disk space for each of the Oracle Exadata systems. The university is using Oracle Real Application Clusters (Oracle RAC) for high availability and the Data Guard feature of Oracle Database, Enterprise Edition, for disaster recovery capabilities. The deployment has been live in production since May 2011. Overhead Door When it comes to overhead, revolving, sliding, or other specialty residential and commercial doors, Overhead Door is the worldwide leader. But when they needed to open doors with their customers through a better, faster, and more agile IT infrastructure, Overhead Door turned to Oracle and Oracle Exadata. Oracle Exadata Database Machine plays an important part in Overhead Door’s IT and business strategy. The organization has two Exadata Database Machine X2-2s deployed, one in production and one in development and testing Read the full Oracle Magazine article Engineering as a Service

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  • IOUG SIG Webcast on October 30th : Performance Tuning your DB Cloud

    - by Anand Akela
    The Oracle Enterprise Manager Special Interest Group (SIG) is a growing body of IOUG members who manage or are interested in all aspects of Oracle Enterprise Manager. This IOUG SIG is managed by volunteers and supported by Oracle Enterprise Manager product managers and developers. The purpose of the SIG is to bring relevant information and education through webcasts, discussions and networking to users interested in learning more about the product, and to share user experiences. On October 30th at 10 AM pacific time, Oracle Enterprise Manager SIG is hosting a webcast on "Performance Tuning your DB Cloud in OEM 12c Cloud Control - 360 Degrees". In this webcast, Tariq Farooq , CEO, BrainSurface and Mike Ault, Oracle  will provide a tutorial on how to monitor and perform performance tuning of the Oracle database cloud environment. You will learn how to leverage Oracle Enterprise Manager for tuning, trouble-shooting & monitoring your Oracle Database Cloud Ecosystem. The session covers lessons learned, tips/tricks, recommendations, best practices, gotchas and a whole lot more on how to effectively use Oracle Enterprise Manager Cloud Control 12c for quick, easy & intuitive performance tuning of your Oracle Database Cloud. Session Objectives:• Leveraging OEM12c Cloud Control for Oracle DB Tuning/Monitoring • Limited Deep-Dive on AWR • Oracle DB Cloud Performance Tuning • Best Practices for DB Cloud Maintenance/Monitoring Register Now ! Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Google+ |  Newsletter

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  • Application Module Extension in Oracle Application R12

    - by Manoj Madhusoodanan
    In this blog I will describe how to Extend Application Module.I will explain this based on my previous blog PL/SQL based EO.  I want to extend FndUserAM to add a procedure to raise a custom business event when the FND_USER has created successfully. Here I am using a custom business event "xxcust.oracle.apps.demo_event". Please find the code used in Business Event. TablePackage Following steps needs to perform. 1) Download all files pertaining to "Entity Object Based on PL/SQL" to JDEV_USER_HOME/myprojects and JDEV_USER_HOME/myclasses.If you want to see the content of source java file decompile it and save it in JDEV_USER_HOME/myprojects. 2) Create XXFndUserAM as follows. 3) Add following method to XXFndUserAMImpl.    import oracle.apps.fnd.framework.OAException;   import oracle.apps.fnd.framework.server.OADBTransactionImpl;   import oracle.apps.fnd.wf.bes.BusinessEvent;   import oracle.apps.fnd.wf.bes.BusinessEventException;    import java.sql.Connection;     public void raiseEvent(String userName) {        String eventName = "xxcust.oracle.apps.demo_event";        String eventKey = userName;        Connection conn = ((OADBTransactionImpl)getOADBTransaction()).getJdbcConnection();         BusinessEvent event = null;         try{             event = new BusinessEvent(eventName, eventKey);             /* Setting Parameters */             event.setStringProperty("USER_NAME",userName);             event.setStringProperty("STATUS","User has created sucessfully");             event.raise(conn);             }             catch (BusinessEventException e) {                 throw new OAException("Exception occured when invoking web service - "+e.getMessage());             }             getOADBTransaction().commit();    } 4) Create a controller which extends from xxcust.oracle.apps.fnd.user.webui.CreateFndUserCO.Call raiseEvent method from new controller. 5) Create substitution for FndUserAM. 6) Migrate following files to $JAVA_TOP. xxcustom.oracle.apps.fnd.user.server.FndUserAMImpl.javaxxcustom.oracle.apps.fnd.user.server.XXFndUserAM.xmlxxcustom.oracle.apps.fnd.user.webui.XXCreateFndUserCO.java 8) Migrate the substitution. 9) Restart the server. 10) Personalize the page /xxcust/oracle/apps/fnd/user/webuiCreateFndUserPG and set the new controller. 11) Verify the substitution has properly applied by clicking About the Page. 12) Access the page and create a user. You can the the result of the Business Event.

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  • Missed OpenWorld? Fear not. Customer Service Presentations for you!

    - by Tuula Fai
    As a Customer Service professional, you know the most frightening thing is having mission-critical systems go down when you’re trying to support customers. So while others are munching on candy this Halloween, why not spend your time listening to these Oracle OpenWorld sessions?   Oracle Service Vision and Roadmap Oracle RightNow Cross-Channel Contact Center Oracle RightNow Web Customer Service Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service Oracle RightNow Social Customer Service Oracle RightNow Cloud Service - Upgrades Oracle Service – EBS Field Service Oracle Service – Siebel Service Oracle Service – Siebel Field Service In these presentations, you will learn the latest capabilities available in Oracle’s Service solutions for delivering a great customer experience. Like the ability to … Serve Your Customers Anywhere to maintain one seamless dialogue Turn Your Contact Center into a Profit Center by giving personal offers Use Social to Get Ahead of Service Issues by capturing and responding to posts Offer Help a Click Away on your support site at the point of need Humanize Web Self-Service with a Virtual Assistant that uses natural conversation As journalist Robert Liparulo said, “Knowledge was like candy: you never turned it down, especially if you didn't have to work too hard to get it.” It’s right here. Listen, Learn and Lead.

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  • New Oracle BI Applications released

    - by THE
    Oracle has just released two new Applications for Oracle Business Intelligence Analytics with the Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} 7.9.6.x Extension Pack: Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} · Oracle Manufacturing Analytics, part of the Oracle BI Applications product family, helps discrete and process manufacturing organizations optimize their supply networks by integrating data from across the enterprise value chain, thereby enabling executives, operations managers, cost accountants and production supervisors to make informed and actionable decisions related to manufacturing execution. Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} · Oracle Enterprise Asset Management Analytics, part of the Oracle BI Applications product family, offers complete and enhanced visibility to enterprise-wide maintenance information. Pre-built reports covering Maintenance History, Maintenance Cost Analysis and Maintenance Work Orders, provide Maintenance Managers information to maximize performance, identify potential issues much in advance, and address them before they escalate into serious problems.  More Information about the existing Business Intelligence Analytics Applications can be found on this page: http://www.oracle.com/us/solutions/ent-performance-bi/bi-applications-066544.html If you are not familiar with Oracle Manufacturing or Oracle Enterprise Asset Management, these PDFs might get you started: http://www.oracle.com/us/products/applications/060289.pdf http://www.oracle.com/us/products/applications/057127.pdf

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  • Get More Value From Your Oracle Premier Support Investment

    - by Get Proactive Customer Adoption Team
    Untitled Document The Return on Investment in Support Training I’m a typical software user. I’ve been using spreadsheets almost daily for the past 10 years or so. I know how to enter simple formulas, format cells, import files, and I can sort and filter. Sometimes I even use a pivot table. I never attended training. I learnt everything I know on the fly. Sometimes it was intuitive and easy, other times I had to spend minutes and even hours searching for a solution. Yet when I see what some other people can do with their spreadsheets, I know I’m utilizing maybe 15% of the functionality. Pity, one day I really have to sign up for training. Why haven’t I done it yet? Ah, you know, I’m a busy person, I have work to do. And if I need to use a feature that I am unfamiliar with, I’ll spend time on it only when I really need it. Now wait. When I recall how much time I spent trying to figure how things work compared to time I spent doing the productive work, I realize it was not insignificant. I’m unable to sum up all the time I spent ‘learning’ on the fly, but I’m sure it’s been days or even weeks. And after all this time, I’ve mastered 15% of its features. If only I had attended training years ago. That investment would have paid back 10 times! Working with My Oracle Support is no different. Our customers typically use simple search, create service requests, and download patches. They think they know how to use My Oracle Support. And they’re right. They know something but often they’re utilizing only a fragment of My Oracle Support’s potential. For the investment that has been made, using only a small subset of the capabilities offered in My Oracle Support leaves value on the table. There is much more available in My Oracle Support. Dozens of diagnostic tools and proactive health checks will keep verifying your Oracle environments against best practices that Oracle gathers every day thanks to our comprehensive knowledge management process. Automated patch recommendations will help prevent known issues, and upgrade planning and more is included in My Oracle Support. Why are you not utilizing all of these best practices, capabilities and tools? Is it because you don’t have time to invest 2-3 hours of your time to learn about the features? Simply because you think you can learn on the fly like I thought I could? Does learning on the fly how to properly use the Service Request escalation process when you already have critical issue sound like a good idea? My advice is: Invest your time now to learn how My Oracle Support can help you prevent issues on your systems. Learn how to find answers faster and resolve problems more efficiently. Understand how to properly complete a service request. Invest in Support training, offered at no additional cost to Oracle Premier Support customers. It will pay back quicker than you think. It will bring you more value than you think. Discover your advantage with Oracle Premier Support's Proactive Portfolio.

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