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  • Evolution Of High Definition TV Viewing

    - by Gopinath
    The following guest post is written by Rob, who is also blogging on entertainment technology topics on iwantsky.com Gone are the days when you need to squint to be able to see the emotions on the faces of Humphrey Bogart and Ingrid Bergman as the lovers bid each other adieu in the classic film Casablanca. These days, watching an ordinary ant painstakingly carry a leaf in Animal Planet can be an exhilarating experience as you get to see not only the slightest movement but also the demarcation line between the insect’s head, thorax and abdomen. The crystal clear imagery was made possible by the sharp minds and the tinkering hands of the scientists that have designed the modern world’s HDTV. What is HDTV and what makes people so agog to have this new innovation in TV watching? HDTV stands for High Definition TV. Television viewing has indeed made a big leap. From the grainy black and whites, TV viewing had moved to colored TVs, progressed to SD TVs and now to HDTV. HDTV is the emerging trend in TV viewing as it delivers bigger and clearer pictures and better audio. Viewers can have a cinema-like TV viewing experience right in the comforts of their own home. With HDTV the viewer is allowed to have a better viewing range. With Standard (SD) TV, the viewer has to be at a distance that is from 3 to 6 times the size of the screen. HDTV allows the viewer to enjoy sharper and clearer images as it is possible to sit at a distance that is 1.5 or 3 times the size of the screen without noticing any image pixilation. Although HDTV appears to be a fairly new innovation, this system has actually existed in various forms years ago. Development of the HDTV was started in Europe as early as 1940s. However, the NTSC and the PAL/SECAM, the two analog TV standards became dominant and became popular worldwide. The analog TV was replaced by the digital TV platform in the 1990s. Even during the analog era, attempts have been made to develop HDTV. Japan has come out with MUSE system. However, due to channel bandwidth requirement concerns, the program was shelved. The entry of four organizations into the HDTV market spurred the development of a beneficial coalition. The AT&T, ATRC, MIT and Zenith HDTV combined forces. In 1993, a Grand Alliance was formed. This group is composed of researchers and HDTV manufacturers. A common standard for the broadcast system of HDTV was developed. In 1995, the system was tested and found successful. With the higher screen resolution of HDTV, viewing has never been more enjoyable. [Image courtesy: samsung] This article titled,Evolution Of High Definition TV Viewing, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • SQLAuthority News – Online Webcast How to Identify Resource Bottlenecks – Wait Types and Queues

    - by pinaldave
    As all of you know I have been working a recently on the subject SQL Server Wait Statistics, the reason is since I have published book on this subject SQL Wait Stats Joes 2 Pros: SQL Performance Tuning Techniques Using Wait Statistics, Types & Queues [Amazon] | [Flipkart] | [Kindle], lots of question and answers I am encountering. When I was writing the book, I kept version 1 of the book in front of me. I wanted to write something which one can use right away. I wanted to create an primer for everybody who have not explored wait stats method of performance tuning. Well, the books have been very well received and in fact we ran out of huge stock 2 times in India so far and once in USA during SQLPASS. I have received so many questions on this subject that I feel I can write one more book of the same size. I have been asked if I can create videos which can go along with this book. Personally I am working with SQL Server 2012 CTP3 and there are so many new wait types, I feel the subject of wait stats is going to be very very crucial in next version of SQL Server. If you have not started learning about this subject, I suggest you at least start exploring this right now. Learn how to begin on this subject atleast as when the next version comes in, you know how to read DMVs. I will be presenting on the same subject of performance tuning by wait stats in webcast embarcadero SQL Server Community Webinar. Here are few topics which we will be covering during the webinar. Beginning with SQL Wait Stats Understanding various aspect of SQL Wait Stats Understanding Query Life Cycle Identifying three TOP wait Stats Resolution of the common 3 wait types and queues Details of the webcast: How to Identify Resource Bottlenecks – Wait Types and Queues Date and Time: Wednesday, November 2, 11:00 AM PDT Registration Link I thank embarcadero for organizing opportunity for me to share my experience on subject of wait stats and connecting me with community to further take this subject to next level. One more interesting thing, I will ask one question at the end of the webinar and I will be giving away 5 copy of my SQL Wait Stats print book to first five correct answers. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • Silverlight Cream for April 11, 2010 -- #836

    - by Dave Campbell
    In this Issue: Rénald Nollet, Roboblob, Laurent Bugnion, Timmy Kokke, Michael Sync(-2-), Victor Gaudioso, and Bill Reiss. Brought to you from a tiny table in my no-tell-motelTM in 'Vegas AKA "cheaper than anywhere else" and the WiFi is free and smokin'... From SilverlightCream.com: Sync your Silverlight out-of-browser application data without service but with Dropbox Rénald Nollet is in good company (Walt Ritscher) because he's demo'ing synching OOB apps with dropbox. Unit Testable WCF Web Services in MVVM and Silverlight 4 Roboblob is discussing calling WCF Web Services from a Silverlight MVVM app... something he's been avoiding up to now. Good long code and text-filled article, with the project to download. Using commands with ApplicationBarMenuItem and ApplicationBarButton in Windows Phone 7 I almost missed this post by Laurent Bugnion, on how to get around the problem of not being able to attach commands to the ApplicationBarMenuItem and ApplicationBarButton in WP7. He gets around it with (gasp) code behind :) Introducing jLight – Talking to the DOM using Silverlight and jQuery. Oh boy... if you haven't been using jQuery yet, this should get it going for you... Timmy Kokke has produced jLight which brings jQuery into Silverlight for ease of DOM interaction... and it's on CodePlex! Test-Driven Development in Windows Phone7 – Part 1: Unit Testing with Silverlight for Phone7 Michael Sync's starting a series on TDD with Silverlight on WP7. Great tutorial and all the code is available. Tip: “Object reference not set to an instance of an object” Error in Silverlight for Windows Phone 7 Michael Sync also has a tip up for the resolution of an error we've all seen in all sorts of development, but now in WP7, and the workaround is deceptively simple. New Silverlight Video Tutorial: How to Create Gradients Victor Gaudioso has a new video tutorial up for creating gradients in Expression Blend... don't fumble around in Blend... learn from the master! Space Rocks game step 8: Hyperspace Bill Reiss is up to episode 8 in his Silverlight game series now... this latest is on Hyperspace ... don'cha wish you could just do that? My trip to 'Vegas would have been a lot faster :) Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • O the Agony - Merging Scrum and Waterfall

    - by John K. Hines
    If there's nothing else to know about Scrum (and Agile in general), it's this: You can't force a team to adopt Agile methods.  In all cases, the team must want to change. Well, sure, you could force a team.  But it's going to be a horrible, painful process with a huge learning curve made even steeper by the lack of training and motivation on behalf of the team.  On a completely unrelated note, I've spent the past three months working on a team that was formed by merging three separate teams.  One of these teams has been adopting and using Agile practices like Scrum since 2007, the other was in continuous bug fix mode, releasing on average one new piece of software per year using semi-Waterfall methods.  In particular, one senior developer on the Waterfall team didn't see anything in Agile but overhead. Fast forward through three months of tension, passive resistance, process pushback, and you have seven people who want to change and one who explicitly doesn't.  It took two things to make Scrum happen: The team manager took a class called "Agile Software Development using Scrum". The team lead explained the point of Agile was to reduce the workload of the senior developer, with another senior developer and the manager present. It's incredible to me how a single person can strongly influence the direction of an entire team.  Let alone if Scrum comes down as some managerial decree onto a functioning team who have no idea what it is.  Pity the fool. On the bright side, I am now an expert at drawing Visio process flows.  And I have some gentle advice for any first-level managers: If you preside over a team process change, it's beneficial to start the discussion on how the team will work as early as possible.  You should have a vision for this and guide the discussion, even if decisions are weeks away.  Don't always root for the underdog.  It's been my experience that managers who see themselves as compassionate and caring spend a great deal of time understanding and advocating for the one person on the team who feels left out.  Remember that by focusing on this one person you risk alienating the rest of the team, allow tension to build, and delay the resolution of the problem. My way would have been to decree Scrum, force all of my processes on everyone else, and use the past three months ironing out the kinks.  Which takes us all the way back to point number one. Technorati tags: Scrum Scrum Process Scrum and Waterfall

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  • ASP.Net or WPF(C#)?

    - by Rachel
    Our team is divided on this and I wanted to get some third-party opinions. We are building an application and cannot decide if we want to use .Net WPF Desktop Application with a WCF server, or ASP.Net web app using jQuery. I thought I'd ask the question here, with some specs, and see what the pros/cons of using either side would be. I have my own favorite and feel I am biased. Ideally we want to build the initial release of the software as fast as we can, then slow down and take time to build in the additional features/components we want later on. Above all we want the software to be fast. Users go through records all day long and delays in loading records or refreshing screens kills their productivity. Application Details: I'm estimating around 100 different screens for initial version, with plans for a lot of additional screens being added on later after the initial release. We are looking to use two-way communication for reminder and event systems Currently has to support around 100 users, although we've been told to allow for growth up to 500 users We have multiple locations Items to consider (maybe not initially in some cases but in future releases): Room for additional components to be added after initial release (there are a lot of of these... perhaps work here than the initial application) Keyboard navigation Performance is a must Production Speed to initial version Low maintenance overhead Future support Softphone/Scanner integration Our Developers: We have 1 programmer who has been learning WPF the past few months and was the one who suggested we use WPF for this. We have a 2nd programmer who is familiar with ASP.Net and who may help with the project in the future, although he will not be working on it much up until the initial release since his time is spent maintaining our current software. There is me, who has worked with both and am comfortable in either We have an outside company doing the project management, and they are an ASP.Net company. We plan on hiring 1-2 others, however we need to know what direction we are going in first Environment: General users are on Windows 2003 server with Terminal Services. They connect using WYSE thin-clients over an RDP connection. Admin staff has their own PCs with XP or higher. Users are allowed to specify their own resolution although they are limited to using IE as the web browser. Other locations connects to our network over a MPLS connection Based on that, what would you choose and why? I am asking here instead of SO because I am looking for opinions and not answers

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  • Macbook Pro 13" Retina (10,2): Keyboard and Touchpad don't work correcltly

    - by Dirk
    I'm dealing with Ubuntu since about 5 years and installed it on several laptops. Now I'm stuck when trying to install Ubuntu 12.04.1 on a brand new Macbook Pro 13" Retina (10,2). I sucessfully can start Ubuntu from an USB stick, the Ubuntu desktop is visible, a mouse cursor is visible. But there is no respond to keyboard or touchpad input. So I cannot really install Ubuntu on the Macbook. The details of my approach: Prepare an empty USB stick Download "ISO 2 USB EFI Booter for Mac" and copy the file bootX64.efi to the USB drive as /efi/boot/bootX64.efi. Download Ubuntu 12.04.1 Desktop for Mac from http://cdimage.ubuntu.com/releases/1-amd64+mac.iso and copy the iso the USB drive as /efi/boot/boot.iso Put the USB stick into the Macbook Press and hold the "alt" button while switching the Macbook on Select "EFI Boot" from the boot menu that appears and press the Return / Enter key Immediately a black terminal screen appears with the headline "Welcome to the Ubuntu ISO << - EFI booter". 30 seconds later the familiar Ubuntu startup graphics screen is showing. Further 20 seconds later Ubuntu has started and the desktop is visible - in wonderfully fine resolution Now the computer does not respond to any actions on the touchpad nor the keyboard Who did install Ubuntu on this Macbook Pro 13" Retina (10,2) successfully? On this site https://help.ubuntu.com/community/MacBookPro this unit is not listed yet, anyway. Any help would be greatly appreciated! Dirk PS: I could now install ubuntu with an external USB Keyboard/Mouse Set. But now, after showing the grub menu, a kernel panic error appears and booting stops :-/ Seems that the ubuntu images fit not to a macbook pro retina 13" (10,2) yet. PPS: Ok, there are new facts: If I edit the boot options and enter " nomodeset noapic" ubuntu starts and Keyboard and Touchpad work! Now I have to enable WiFi... PPPS: After installing Broadcom firmware from USB Live stick as described in other posts, WiFi was enabled. Then I could update ubuntu normally to 12.10. After this, I must not enter "nomodeset noapic" in the grub menu anymore. Last Thing now is the Touchpad. The driver seems not to be there. The touch pad is only showing as mouse. t.b.c.

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Customize the Background in Boxee

    - by DigitalGeekery
    Are you a Boxee user who thinks the default background is little boring? Today we’ll take a look at how to freshen up the look of Boxee by changing the background. Boxee Background When you log into Boxee, select the Settings button at the upper left corner of the Home page.   Select General on the Settings screen. When you select or hover your mouse over the Background Image button, you’ll see options to set a background image or set a background image folder. You’ll have the option of settings a single static image as your background, or choosing an images folder.   If you choose a folder, Boxee will rotate through the images in the folder. To set Background images folder, select that option. Browse for your image folder.. And then select OK.   Boxee will rotate through the images in the folder.   Images will change every ten seconds.   If you prefer a single static image, select Set background image   Choose a image and select OK. Now just enjoy you nice new backgrounds.   If you ever wish to revert back to the default Boxee background, simply select Reset Images on the Settings \ General screen. Adding your own backgrounds is a nice way to customize your Boxee experience. Ideally, you’ll want to choose high resolution images and images oriented as landscape rather than portrait. If you are unfamiliar with Boxee, check out our article on getting started with Boxee.  Looking for a Boxee remote? Read how to use your iPhone or iPod Touch as a Boxee remote. Similar Articles Productive Geek Tips Integrate Boxee with Media Center in Windows 7Using Pandora in BoxeeWatch Netflix Instant Movies in BoxeeUse your iPhone or iPod Touch as a Boxee RemoteCustomize the Windows 7 Logon Screen TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 Use ILovePDF To Split and Merge PDF Files TimeToMeet is a Simple Online Meeting Planning Tool Easily Create More Bookmark Toolbars in Firefox Filevo is a Cool File Hosting & Sharing Site Get a free copy of WinUtilities Pro 2010 World Cup Schedule

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  • Cool Enhancements Everyone Can Enjoy

    - by Ruth
    With Release 17, we have a few visual and functional enhancements that make using CRM On Demand that much better for us all. I'll mention a few here, but to get the full outline of these upgrades, I recommend taking 10 minutes to view the Release 17 Usability Transfer of Information course. First and foremost, I find the ability to customize your theme (or skin) pretty cool, but I've said that before. Take a look at the Selecting Your Theme and the Themes - Create Your CRM Style blog articles for more information. My next favorite is the resizeable user interface (UI). CRM On Demand will dynamically fit the device and screen resolution you're using, which includes the resizing of fields, field editors and pop-ups. If you have a wide screen like me, you should appreciate that one very much. To make it easier to see that resized UI, the detail pages got a little face lift. New horizontal lines and other subtle changes make those pages easier to read. Also, those things you need to know, like error messages and inline help are highlighted with a little icon to show the message type. You may not think every change to the detail pages are particularly exciting, but I'm sure you'll enjoy the new Head Up Display, which saves you scrolling time by adding links to related information sections. I like that the head up display travels with me as I move up and down the page...it's like a little friend that takes me where I want to go as fast as possible. You may also really like the fact that the copy record feature is now available for all record types from both detail pages and lists. Your company administrator can choose which fields get copied, so you can maximize your efficiency when creating new records. Lists also got a face lift. Alternating colors in rows make it easier to see your data. Also, the Favorite Lists icon is now on the list itself, so you can save your most useful lists with one click. If you've ever tried to create a new list with 10 columns or more, you'll be happy to hear that the maximum number of columns in a list has increased from 9 to 20. This is great news, but doesn't mean you should include the kitchen sink in your list...excess columns can slow list performance. So choose your columns wisely. Again, these are just a few of my favorite things. Let us know what you think about the new usability features. What are your favorite things?

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  • Running Teamsite User Admin tool IWUSERADM.exe from ASP.NET

    - by Narendra Tiwari
    It has really been a head scratching task for me. I 've tried many options but nothing worked. Finally I found a workaround on google to achive this by TaskScheduler. PROBLEM When we run Teamsite user administration command line tool IWUSERADM.exe though ASP.Net it gives following error: Application popup: cmd.exe - Application Error : The application failed to initialize properly (0xc0000142). Click on OK to terminate the application. CAUSE No specific cause, it seems to be a bug, supposed to be resolved with this Microsoft patch http://support.microsoft.com/kb/960266. and there is nothing related to permission issue, y web application is impersonated with an administrator account. off course running a bat file from dmin account is a potential secury threat but for this scenario lets conifned our discussion to run the command line tool. RESOLUTION I have not tried this patch as I have not permitted to run this patch on server. Below are the steps to achive the requirement. 1/ Create a batch file which runs the IWUSERADM.exe.         echo - Add Teamsite User    CD E:\Appli\GN00\iw-home\bin    iwuseradm add-user %1 2/ Temporarily create a schedule task and run  the .bat file by scheduled task by ASP.Net code using TaskScheduler http://www.codeproject.com/KB/cs/tsnewlib.aspx. 3/ Here is the function: private int AddTeamsiteUser(string strBatchFilePath, string strUser) { //Get a ScheduledTasks object for the local computer. ScheduledTasks st = new ScheduledTasks(); // Create a task Task t; try{ t = st.CreateTask("~AddTeamsiteUser"); } catch { throw new Exception("Schedule Task ~AddTeamsiteUser already exist."); }    t.SetAccountInformation(yourLogin, yourPassword); //Set the account under which the task should run.  t.Save();  t.Run(); Thread.Sleep(2000); //for sync issue //Remove the scheduled task st.DeleteTask("~AddTeamsiteUser"); return t.ExitCode;   Below are few resources related to the above scenario:- - Task Scheduler Class Library for .NET  http://www.codeproject.com/KB/cs/tsnewlib.aspx - Run a .BAT file from ASP.NET  http://codebetter.com/blogs/brendan.tompkins/archive/2004/05/13/13484.aspx - TaskScheduler Class  http://msdn.microsoft.com/en-us/library/system.threading.tasks.taskscheduler.aspx - Application Hangs whle running iwuseradm.exe through ASP.Net  http://bytes.com/topic/asp-net/answers/733098-system-diagnostics-process-hangs     t.ApplicationName = strBatchFilePath; t.Parameters = strUser; t.Comment = "Adding user to Teamsite Application"

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  • iOS - pass UIImage to shader as texture

    - by martin pilch
    I am trying to pass UIImage to GLSL shader. The fragment shader is: varying highp vec2 textureCoordinate; uniform sampler2D inputImageTexture; uniform sampler2D inputImageTexture2; void main() { highp vec4 color = texture2D(inputImageTexture, textureCoordinate); highp vec4 color2 = texture2D(inputImageTexture2, textureCoordinate); gl_FragColor = color * color2; } What I want to do is send images from camera and do multiply blend with texture. When I just send data from camera, everything is fine. So problem should be with sending another texture to shader. I am doing it this way: - (void)setTexture:(UIImage*)image forUniform:(NSString*)uniform { CGSize sizeOfImage = [image size]; CGFloat scaleOfImage = [image scale]; CGSize pixelSizeOfImage = CGSizeMake(scaleOfImage * sizeOfImage.width, scaleOfImage * sizeOfImage.height); //create context GLubyte * spriteData = (GLubyte *)malloc(pixelSizeOfImage.width * pixelSizeOfImage.height * 4 * sizeof(GLubyte)); CGContextRef spriteContext = CGBitmapContextCreate(spriteData, pixelSizeOfImage.width, pixelSizeOfImage.height, 8, pixelSizeOfImage.width * 4, CGImageGetColorSpace(image.CGImage), kCGImageAlphaPremultipliedLast); //draw image into context CGContextDrawImage(spriteContext, CGRectMake(0.0, 0.0, pixelSizeOfImage.width, pixelSizeOfImage.height), image.CGImage); //get uniform of texture GLuint uniformIndex = glGetUniformLocation(__programPointer, [uniform UTF8String]); //generate texture GLuint textureIndex; glGenTextures(1, &textureIndex); glBindTexture(GL_TEXTURE_2D, textureIndex); glTexParameteri(GL_TEXTURE_2D, GL_TEXTURE_MIN_FILTER, GL_LINEAR); glTexParameteri(GL_TEXTURE_2D, GL_TEXTURE_MAG_FILTER, GL_LINEAR); glTexParameteri(GL_TEXTURE_2D, GL_TEXTURE_WRAP_S, GL_CLAMP_TO_EDGE); glTexParameteri(GL_TEXTURE_2D, GL_TEXTURE_WRAP_T, GL_CLAMP_TO_EDGE); //create texture glTexImage2D(GL_TEXTURE_2D, 0, GL_RGBA, pixelSizeOfImage.width, pixelSizeOfImage.height, 0, GL_RGBA, GL_UNSIGNED_BYTE, spriteData); glActiveTexture(GL_TEXTURE1); glBindTexture(GL_TEXTURE_2D, textureIndex); //"send" to shader glUniform1i(uniformIndex, 1); free(spriteData); CGContextRelease(spriteContext); } Uniform for texture is fine, glGetUniformLocation function do not returns -1. The texture is PNG file of resolution 2000x2000 pixels. PROBLEM: When the texture is passed to shader, I have got "black screen". Maybe problem are parameters of the CGContext or parameters of the function glTexImage2D Thank you

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  • The Social Business Thought Leaders - Ray Wang

    - by kellsey.ruppel
    It seems both consumers and businesses are at the peak of the social hype. Overwhelmed by social media channels, platforms, and processes both in their private and professional life, many early adopters are starting to feel the social fatigue. Mirroring what happened with email and web sites during the late 1990's - early 2000's, more and more managers are looking to move from ubiquitous social media tactics to the most appropriate business use case and processes. This step becomes even more important considering the year over year contraction in IT budgets and the consequent need to maximize return on every dollar spent in new technologies. Ray Wang, CEO and Principal Analyst at Constellation Research, suggests engagement through collaborative technologies both as a conceptual model and a transformational tool for enterprises to reap business value. Without participation - the reasoning goes - there is no value and good technology alone is not enough to guarantee employee and customer adoption. Enterprise gamification is a new lever to succeed with Social Business by directing a critical mass of participation towards desired outcomes. What kind of outcomes? A recent study from Constellation Research (see 2012 Q1 Gamification Early Adopters Best Practices) highlights how Marketing, Customer Service and HR are leading the pack with gamification in processes such as: Sustaining long term customer loyalty (76.4%) Improving response in campaign to lead (74.5%) Right channeling incidents for resolution in social media (67.3%) Growing the number service and support incidents resolved by the community (63.6%) Improving employee referral rates and effective recruiting (43.6%) Driving on-boarding success with new hires (20%) More than simply adding badges, points and leaderboards to existing processes, enterprise gamification should be holistically embedded into employee and customer experience to stimulate specific behaviors. According to Ray Wang this can be done at three core levels: Measurable actions. The behaviors we want to facilitate consist of granular actions (i.e likes, comments, posts, recommendations, etc) and more complex actions (i.e projects, initiatives, programmes) attributed to individuals, groups and/or external actors  Reputation. The reputation an individual has earned through his actions is a key factor in building motivation among others and it is determined by its identity, social standing status and competitiveness Incentives or the intrinsic and extrinsic rewards that motivate behaviors and drive actions Listen to Ray Wang's video-interview to learn more about the dynamics that are shaping the future of collaboration and how gamification can help organizations attain new levels of engagement.

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  • Simple heart container script for 2D game (Unity)?

    - by N1ghtshade3
    I'm attempting to create a simple mobile game (C#) that involves a simple three-heart life system. After searching for hours online, many of the solutions use OnGUI (which is apparently horrible for performance) and the rest are too complicated for me to understand and add to my code. The other solutions involve using a single texture and just hiding part of it when damage is taken. In my game, however, the player should be able to go over three hearts (for example, every 100 points). Sebastian Lague's Zelda-Style Health is what I'm looking for, but even though it's a tutorial there is way too much going on that I don't need or can't customize to fit in mine. What I have so far is a script called HealthScript.cs which contains a variable lives. I have another script, PlayerPhysics.cs which calls HealthScript and subtracts a life when an enemy is hit. The part I don't get is actually drawing the hearts. I think I understand what needs to happen, I just am not experienced enough with Unity to know how. The Start function should draw three (or whatever lives is set to) hearts in the top right corner. Since the game should be resolution-independent to accommodate the various sizes of Android devices, I'd rather use scaling rather than PixelInset. When the player hits an enemy as detected by PlayerPhysics.cs, it should subtract from lives. I think that I have this working using this.GetComponent<HealthScript>().lives -= 1 but I'm not sure if it actually works. This should trigger a redraw of the hearts so that there are now two hearts. The same principle would apply for adding hearts when a score is reached, except when lives > maxHeartsPerRow, the new hearts should be drawn below the old ones. I realise I don't have much code to show but believe me; I've tried for quite some time to figure this out and have little to show for it. Any help at all would be welcome; it seems like it shouldn't take that much code to put an image on the screen for each life there is, but I haven't found anything yet. Thanks!

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  • A Community Cure for a String Splitting Headache

    - by Tony Davis
    A heartwarming tale of dogged perseverance and Community collaboration to solve some SQL Server string-related headaches. Michael J Swart posted a blog this week that had me smiling in recognition and agreement, describing how an inquisitive Developer or DBA deals with a problem. It's a three-step process, starting with discomfort and anxiety; a feeling that one doesn't know as much about one's chosen specialized subject as previously thought. It progresses through a phase of intense research and learning until finally one achieves breakthrough, blessed relief and renewed optimism. In this case, the discomfort was provoked by the mystery of massively high CPU when searching Unicode strings in SQL Server. Michael explored the problem via Stack Overflow, Google and Twitter #sqlhelp, finally leading to resolution and a blog post that shared what he learned. Perfect; except that sometimes you have to be prepared to share what you've learned so far, while still mired in the phase of nagging discomfort. A good recent example of this recently can be found on our own blogs. Despite being a loud advocate of the lightning fast T-SQL-based string splitting techniques, honed to near perfection over many years by Jeff Moden and others, Phil Factor retained a dogged conviction that, in theory, shredding element-based XML using XQuery ought to be even more efficient for splitting a string to create a table. After some careful testing, he found instead that the XML way performed and scaled miserably by comparison. Somewhat subdued, and with a nagging feeling that perhaps he was still missing "something", he posted his findings. What happened next was a joy to behold; the community jumped in to suggest subtle changes in approach, using an attribute-based rather than element-based XML list, and tweaking the XQuery shredding. The result was performance and scalability that surpassed all other techniques. I asked Phil how quickly he would have arrived at the real breakthrough on his own. His candid answer was "never". Both are great examples of the power of Community learning and the latter in particular the importance of being brave enough to parade one's ignorance. Perhaps Jeff Moden will accept the string-splitting gauntlet one more time. To quote the great man: you've just got to love this community! If you've an interesting tale to tell about being helped to a significant breakthrough for a problem by the community, I'd love to hear about it. Cheers, Tony.

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  • A Slice of Raspberry Pi

    - by Phil Factor
    Guest editorial for the ITPro/SysAdmin newsletter The Raspberry Pi Foundation has done a superb design job on their new $35 network-enabled Linux computer. This tiny machine, incorporating an ARM processor on a Broadcom BCM2835 multimedia chip, aims to put the fun back into learning computing. The public response has been overwhelmingly positive.Note that aim: "…to put the fun back". Education in Information Technology is in dire straits. It always has been, but seems to have deteriorated further still, even in the face of improved provision of equipment.In many countries, the government controls the curriculum. It predicted a shortage in office-based IT skills, and so geared the ICT curriculum toward mind-numbing training in word-processing and spreadsheet skills. Instead, the shortage has turned out to be in people with an engineering-mindset, who can solve problems with whatever technologies are available and learn new techniques quickly, in a rapidly-changing field.In retrospect, the assumption that specific training was required rather than an education was an idiotic response to the arrival of mainstream information technology. As a result, ICT became a disaster area, which discouraged a generation of youngsters from a career in IT, and thereby led directly to the shortage of people with the skills that are required to exploit the potential of Information Technology..Raspberry Pi aims to reverse the trend. This is a rig that is geared to fast graphics in high resolution. It is no toy. It should be a superb games machine. However, the use of Fedora, Debian, or Arch Linux ARM shows the more serious educational intent behind the Foundation's work. It looks like it will even do some office work too!So, get hold of any power supply that provides a 5VDC source at the required 700mA; an old Blackberry charger will do or, alternatively, it will run off four AA cells. You'll need a USB hub to support the mouse and keyboard, and maybe a hard drive. You'll want a DVI monitor (with audio out) or TV (sound and video). You'll also need to be able to cope with wired Ethernet 10/100, if you want networking.With this lot assembled, stick the paraphernalia on the back of the HDTV with Blu Tack, get a nice keyboard, and you have a classy Linux-based home computer. The major cost is in the T.V and the keyboard. If you're not already writing software for this platform, then maybe, at a time when some countries are talking of orders in the millions, you should consider it.

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  • Desktop Fun: Happy New Year Wallpaper Collection [Bonus Edition]

    - by Asian Angel
    As this year draws to a close, it is a time to reflect back on what we have done this year and to look forward to the new one. To help commemorate the event we have put together a bonus size edition of Happy New Year wallpapers for your desktops. Extra Note: We made a special effort to find wallpapers for this collection without the year “printed” on them, thus allowing for reuse as desired and/or needed beyond the 2010 – 2011 holiday. Note: Click on the picture to see the full-size image—these wallpapers vary in size so you may need to crop, stretch, or place them on a colored background in order to best match them to your screen’s resolution. For more New Year’s desktop goodness be sure to check out our Happy New Year icon & font packs collection (link at bottom)! Note: This wallpaper will need to be placed on a larger white background in order to increase the height. Note: This wallpaper will need to be placed on a larger background in order to increase the width and height. Note: This wallpaper comes in multiple sizes and will need to be downloaded as a zip file. Note: This wallpaper comes in multiple sizes and will need to be downloaded as a zip file. Note: The download size for the original version of this wallpaper is 15 MB. Note: The download size for the original version of this wallpaper is 15 MB. More Happy New Year Fun Desktop Fun: Happy New Year Icon and Font Packs For more wallpapers be certain to see our great collections in the Desktop Fun section. Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? The Outdoor Lights Scene from National Lampoon’s Christmas Vacation [Video] The Famous Home Alone Pizza Delivery Scene [Classic Video] Chronicles of Narnia: The Voyage of the Dawn Treader Theme for Windows 7 Cardinal and Rabbit Sharing a Tree on a Cold Winter Morning Wallpaper An Alternate Star Wars Christmas Special [Video] Sunset in a Tropical Paradise Wallpaper

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  • SQL SERVER – Fix: Error: 10920 Cannot drop user-defined function. It is being used as a resource governor classifier

    - by pinaldave
    If you have not read my SQL SERVER – Simple Example to Configure Resource Governor – Introduction to Resource Governor yesterday’s detailed primer on Resource Governor, I suggest you go ahead and read it before continuing this article. After reading the article the very first email I received was as follows: “Pinal, I configured resource governor on my development server and it worked fine with tests I ran. After doing some tests, I decided to remove the resource governor and as a first step I disabled it however, I was not able to drop the classification function during the process of the clean up. It was continuously giving me following error. Msg 10920, Level 16, State 1, Line 1 Cannot drop user-defined function myudfname. It is being used as a resource governor classifier. Would you please give me solution?” The original email was really this short and there is no other information. I am glad he has done experiments on development server and not on the production server. Production server must not be the playground of the experiments. I think I have covered the answer of this error in an earlier blog post. If the user disables the Resource Governor it is still not possible to drop the function because it can be enabled again and when enabled it can still use the same function. Here is the simple resolution of the how one can drop the classifier function (do this only if you are not going to use the function). The reason the classifier function can’t be dropped because it is associated with resource governor. Create a new classified function for your resource governor or just assign NULL as described in the following T-SQL Script and you will be able to drop the function without error. ALTER RESOURCE GOVERNOR WITH (CLASSIFIER_FUNCTION = NULL) GO ALTER RESOURCE GOVERNOR DISABLE GO DROP FUNCTION dbo.UDFClassifier GO I am glad that user asked me question instead of doing something radically different, which can leave the server in the unusable state. I am aware of this only method to avoid this error. Is there any better way to achieve the same? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Error Messages, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Bay Area Coherence Special Interest Group Next Meeting July 21, 2011

    - by csoto
    Date: Thursday, July 21, 2011 Time: 4:30pm - 8:15pm ET (note that Parking at 475 Sansome Closes at 8:30pm) Where: Oracle Office, 475 Sansome Street, San Francisco, CA Google Map We will be providing snacks and beverages. Register! - Registration is required for building security. Presentation Line Up:? 5:10pm - Batch Processing Using Coherence in Oracle Group Policy Administration - Paul Cleary, Oracle Oracle Insurance Policy Administration (OIPA) is a flexible, rules-based policy administration solution that provides full record keeping for all policy lifecycle transactions. One component of OIPA is Cycle processing, which is the batch processing of pending insurance transactions. This presentation introduces OIPA and Cycle processing, describing the unique challenges of processing a high volume of transactions within strict time windows. It then reviews how OIPA uses Oracle Coherence and the Processing Pattern to meet these challenges, describing implementation specifics that highlight the simplicity and robustness of the Processing Pattern. 6:10pm - Secure, Optimize, and Load Balance Coherence with F5 - Chris Akker, F5 F5 Networks, Inc., the global leader in Application Delivery Networking, helps the world’s largest enterprises and service providers realize the full value of virtualization, cloud computing, and on-demand IT. Recently, F5 and Oracle partnered to deliver a novel solution that integrates Oracle Coherence 3.7 with F5 BIG-IP Local Traffic Manager (LTM). This session will introduce F5 and how you can leverage BIG-IP LTM to secure, optimize, and load balance application traffic generated from Coherence*Extend clients across any number of servers in a cluster and to hardware-accelerate CPU-intensive SSL encryption. 7:10pm - Using Oracle Coherence to Enable Database Partitioning and DC Level Fault Tolerance - Alexei Ragozin, Independent Consultant and Brian Oliver, Oracle Partitioning is a very powerful technique for scaling database centric applications. One tricky part of partitioned architecture is routing of requests to the right database. The routing layer (routing table) should know the right database instance for each attribute which may be used for routing (e.g. account id, login, email, etc): it should be fast, it should fault tolerant and it should scale. All the above makes Oracle Coherence a natural choice for implementing such routing tables in partitioned architectures. This presentation will cover synchronization of the grid with multiple databases, conflict resolution, cross cluster replication and other aspects related to implementing robust partitioned architecture. Additional Info:?? - Download Past Presentations: The presentations from the previous meetings of the BACSIG are available for download here. Click on the presentation titles to download the PDF files. - Join the Coherence online community on our Oracle Coherence Users Group on LinkedIn. - Contact BACSIG with any comments, questions, presentation proposals and content suggestions.

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  • Accessing SSRS Report Manager on Windows 7 and Windows 2008 Server

    - by Testas
      Here is a problem I was emailed last night   Problem   SSRS 2008 on Windows 7 or Windows 2008 Server is configured with a user account that is a member of the administrator's group that cannot access report Manager without running IE as Administrator and adding  the SSRS server into trusted sites. (The Builtin administrators account is by default made a member of the System Administrator and Content Manager SSRS roles).   As a result the OS limits the use of using elevated permissions by removing the administrator permissions when accessing applications such as SSRS     Resolution - Two options   Continue to run IE as administrator, you must still add the report server site to trusted sites Add the site to trusted sites and manually add the user to the system administrator and content manager role Open a browser window with Run as administrator permissions. From the Start menu, click All Programs, right-click Internet Explorer, and select Run as administrator. Click Allow to continue. In the URL address, enter the Report Manager URL. Click Tools. Click Internet Options. Click Security. Click Trusted Sites. Click Sites. Add http://<your-server-name>. Clear the check box Require server certification (https:) for all sites in this zone if you are not using HTTPS for the default site. Click Add. Click OK. In Report Manager, on the Home page, click Folder Settings. In the Folder Settings page, click Security. Click New Role Assignment. Type your Windows user account in this format: <domain>\<user>. Select Content Manager. Click OK. Click Site Settings in the upper corner of the Home page. Click security. Click New Role Assignment. Type your Windows user account in this format: <domain>\<user>. Select System Administrator. Click OK. Close Report Manager. Re-open Report Manager in Internet Explorer, without using Run as administrator.   Problems will also exist when deploying SSRS reports from Business Intelligence Development Studio (BIDS) on Windows  7 or Windows 2008, therefore you should run Business Intelligence Development Studio as Administor   information on this issue can be found at <http://msdn.microsoft.com/en-us/library/bb630430.aspx>

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  • Cannot boot into system after deleting partition

    - by Clayton
    Okay...so this was kind of a stupid thing for me to do now that I think back on it. I was experiencing a ton of lag and not as much memory that I could use after installing Ubuntu 12.04. So after remembering I had installed multiple server versions of Ubuntu 12.04 by mistake, I went into Disk Management and proceeded to delete each and every one. Everything went fine. Up until this week, I have not experienced any problems. But starting yesterday I began to get lag just as I had before, and nothing fixed the problem. I decided to remove the Ubuntu partition, since I was also experiencing a visual error when given the option to select one to boot(the screen doesn't come up at all, and I recieved a monitor resolution error instead, but could still access both Windows and Ubuntu via arrow keys). After deleting the Ubuntu partition, so that I could see if running just Windows would fix the problem, I proceeded with what I was doing, installing a few programs that were not tied to my prediciment in any way. Upon rebooting my desktop, however, I recieved the following error: error: unknown filesystem. grub rescue> Hoping I could boot into Ubuntu via a pendrive and possibly backup my important files and wipe the hard drive to start fresh, I installed Ubuntu 13.04, but even that does not boot. Instead, I get this message on a terminal screen: SYSLINUX 4.06. EDD 4.06-pre1 Copyright (C) 1994-2011 H. Peter Anvin et al ERROR: No configuration file found No DEFAULT or UI configuration directive found! boot: So more or less, my desktop is screwed. I need to be able to get to the files inside because of my job as an artist, as well as retrieve my documents for my stories stored on Windows. Once I can succeed in solving this once and for all, I know for a fact I will stick to Ubuntu only, and install what is required to be able to run any Windows applications I used to use or need to use. I would rather not reformat the hard drive, and if I need to, it is a last resort. And I doubt I can use a Windows Recovery Disk to get my files back, as my mom has thrown out a lot of the installation disks and paperwork I would need to even follow through with that. :\ Keep in mind that I am a novice/newbie when it comes to Linux, but am hoping ot become better at it as time goes by. I appreciate any help you guys can give me. This will probably be the last time I attempt to do anything that could risk the well-being of my PC. (I've also looked through various questions on the site and tested a lot of the solutions. None seem to have worked.)

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  • Will polishing my current project be a better learning experience than starting a new one?

    - by Alejandro Cámara
    I started programming many years ago. Now I'm trying to make games. I have read many recommendations to start cloning some well known games like galaga, tetris, arkanoid, etc. I have also read that I should go for the whole game (including menus, sound, score, etc.). Yesterday I finished the first complete version of my arkanoid clone. But it is far from over. I can still work on it for months (I program as a hobby in my free time) implementing a screen resolution switcher, remap of the control keys, power-ups falling from broken bricks, and a huge etc. But I do not want to be forever learning how to clone ONE game. I have the urge to get to the next clone in order to apply some design ideas I have come upon while developing this arkanoid clone (at the same time I am reading the GoF book and much source code from Ludum Dare 21 game contest). So the question is: Should I keep improving the arkanoid clone until it has all the features the original game had? or should I move to the next clone (there are almost infinite games to clone) and start mending the things I did wrong with the previous clone? This can be a very subjective question, so please restrain the answers to the most effective way to learn how to make my own games (not cloning someone ideas). Thank you! CLARIFICATION In order to clarify what I have implemented I make this list: Features implemented: Bouncing capabilities (the ball bounces on walls, on bricks, and on the bar). Sounds when bouncing on bricks and the bar, and when the player wins or loses. Basic title menu (new game and exit only). Also in-game menu and win/lose menus. Only three levels, but the map system is so easy I do not think it will teach me much (am I wrong?). Features not-implemented: Power-ups when breaking the bricks. Complex bricks (with more than one "hit point" and invincible). Better graphics (I am not really good at it). Programming polishing (use more intensively the design patterns). Here's a link to its (minimal) webpage: http://blog.acamara.es/piperine/ I kind of feel ashamed to show it, so please do not hit me too hard :-) My question was related to the not-implemented features. I wondered what was the fastest (optimal) path to learn. 1) implement the not-implemented features in this project which is getting big, or 2) make a new game which probably will teach me those lessons and new ones. ANSWER I choose @ashes999 answer because, in my case, I think I should polish more and try to "ship" the game. I think all the other answers are also important to bear in mind, so if you came here having the same question, before taking a rush decision read all the discussion. Thank you all!

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  • Picture rendered from above and below using an Orthographic camera do not match

    - by Roy T.
    I'm using an orthographic camera to render slices of a model (in order to voxelize it). I render each slice both from above and below in order to determine what is inside each slice. I am using an orthographic camera The model I render is a simple 'T' shape constructed from two cubes. The cubes have the same dimensions and have the same Y (height) coordinate. See figure 1 for a render of it in Blender. I render this model once directly from above and once directly from below. My expectation was that I would get exactly the same image (except for mirroring over the y-axis). However when I render using a very low resolution render target (25x25) the position (in pixels) of the 'T' is different when rendered from above as opposed to rendered from below. See figure 2 and 3. The pink blocks are not part of the original rendering but I've added them so you can easily count/see the differences. Figure 2: the T rendered from above Figure 3: the T rendered from below This is probably due to what I've read about pixel and texel coordinates which might be biased to the top-left as seen from the camera. Since I'm using the same 'up' vector for both of my camera's my bias only shows on the x-axis. I've tried to change the position of the camera and it's look-at by, what I thought, should be half a pixel. I've tried both shifting a single camera and shifting both cameras and while I see some effect I am not able to get a pixel-by-pixel perfect copy from both camera's. Here I initialize the camera and compute, what I believe to be, half pixel. boundsDimX and boundsDimZ is a slightly enlarged bounding box around the model which I also use as the width and height of the view volume of the orthographic camera. Matrix projection = Matrix.CreateOrthographic(boundsDimX, boundsDimZ, 0.5f, sliceHeight + 0.5f); Vector3 halfPixel = new Vector3(boundsDimX / (float)renderTarget.Width, 0, boundsDimY / (float)renderTarget.Height) * 0.5f; This is the code where I set the camera position and camera look ats // Position camera if (downwards) { float cameraHeight = bounds.Max.Y + 0.501f - (sliceHeight * i); Vector3 cameraPosition = new Vector3 ( boundsCentre.X, // possibly adjust by half a pixel? cameraHeight, boundsCentre.Z ); camera.Position = cameraPosition; camera.LookAt = new Vector3(cameraPosition.X, cameraHeight - 1.0f, cameraPosition.Z); } else { float cameraHeight = bounds.Max.Y - 0.501f - (sliceHeight * i); Vector3 cameraPosition = new Vector3 ( boundsCentre.X, cameraHeight, boundsCentre.Z ); camera.Position = cameraPosition; camera.LookAt = new Vector3(cameraPosition.X, cameraHeight + 1.0f, cameraPosition.Z); } Main Question Now you've seen all the problems and code you can guess it. My main question is. How do I align both camera's so that they each render exactly the same image (mirrored along the Y axis)? Figure 1 the original model rendered in blender

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  • Correcting color-shifted mirrored i915 driver in 12.04?

    - by Will Martin
    I was called in to fix a friend's malfunctioning HP Pavilion. She's not sure exactly which model, but the sticker on the bottom says "G60". The problem was a failed upgrade to 12.04. I was able to mostly repair it with sudo apt-get -f install, which ran setup and configuration for several hundred packages. The biggest problem at the moment is Xorg. The login screen (lightdm) loads normally but at a reduced resolution (1024x768 instead of 1366x768). But once you log in, it looks like this: Observe that the colors of the dock on the left and the bar at the top are normal. But the background is filled with bizarro color-skewed ghost images of the desktop. In all cases, the actual contents of any programs you run is a totally illegible mess, except that the bar at the top of any program windows looks and acts normally. And the ghost images are interactive! For example, if you click the icon in the top right corner to get the "shut down" menu, the same menu will appear in the ghost images below. Starting a terminal will start a terminal window in both the real desktop and the ghost images, and moving it around updates both the real and ghost desktops. I suspect Xorg is using some kind of wrong driver and/or parameter for the graphics hardware. Here is the graphics-relevant portion of the lspci -v output: 00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 09) Subsystem: Hewlett-Packard Company Device 360b Flags: bus master, fast devsel, latency 0 Capabilities: [e0] Vendor Specific Information: Len=0a <?> Kernel driver in use: agpgart-intel 00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller]) Subsystem: Hewlett-Packard Company Device 360b Flags: bus master, fast devsel, latency 0, IRQ 44 Memory at d0000000 (64-bit, non-prefetchable) [size=4M] Memory at c0000000 (64-bit, prefetchable) [size=256M] I/O ports at 5110 [size=8] Expansion ROM at <unassigned> [disabled] Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [d0] Power Management version 3 Kernel driver in use: i915 Kernel modules: i915 00:02.1 Display controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 09) Subsystem: Hewlett-Packard Company Device 360b Flags: bus master, fast devsel, latency 0 Memory at d2500000 (64-bit, non-prefetchable) [size=1M] Capabilities: [d0] Power Management version 3 I'm not sure what to check next. I would ordinarily check xorg.conf to see what it says, but that apparently doesn't exist any more, and my googling has not yielded any useful techniques for getting Xorg to tell me what settings it decided to use. The weird part is that it works fine on the login screen. It's only when you actually log in as a user that the display gets screwed up. Suggestions?

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Synchronizing ODSEE and OUD

    - by Etienne Remillon
    When it comes to synchronizing between ODSEE and OUD, what should be the best options ? Couple  options are available - Use one of OUD internal capability called Replication Gateway - Use our synchronization tool called Directory Integration Platform part of Oracle Directory Services Plus - Manuel export and import Let's check pro and cons on each method. Replication Gateway is the natural, out of the box solution to perform the task. We created this as a feature of OUD because it works at our replication protocol level. The gateway perform the required adaptation between the ODSEE's replication protocol and OUD's one. The benefits of doing this is that it provide strong consistency between the to type of directories. This fully leverage conflict management implemented in the replication protocols to ensure that changes are applied in a coherent and ordered manner. It does not require specific modification on existing ODSEE production instances such as turning on "retro changelog". Changes are propagated at near speed of replication in both directions. Replication Gateway can also synchronize information that are stored internally in the directory server such as "xxxxx" account locking managed at ODSEE server level and not via the nsyyyy attribute. OUD replication gateway does no require any specific tools or installation specific procedure. It is manged like other OUD component with monitoring and configuration via the standard console. OUD Replication Gateway does not perform adaptation between ODSEE and OUD. Using Directory Integration Protocol as external component to OUD, brings flexibility in remapping and transformations between ODSEE and OUD. There is a price to pay in using DIP to perform the synchronization task. You will have to turn on the retro change log to get access to changes on the ODSEE side (this will impact disk and CPU usage and performances which could be a serious challenge for your existing ODSEE environment (if you have not provisioned additional hardware and instances). You will not benefits of conflict resolution management and this might have to be addressed at application level, which is not always possible to implement. Using export and import seams very simple, but this methodology cannot ensure an highly available deployment with up to date entries on booth sides. This solution can be used if full HA with up-to-date data is not needed (during synchronization time). It often used  if data-cleaning need to take place to avoid polluting a new environment with old un-necessary data.

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