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• Know More About Oracle Row Lock

  - by Liu Maclean(???)

  ??????Oracle??????????row lock,??ORACLE????????????????????,row lock???????????????????????????????,??Server Process?pin????block buffer????????? ????????,?process A ??update???????? Z?????????, ???????rollback???commit;??Process B??????DML??, ???????rowid???? Z???, ???????????process A????????ITL???,????????cleanout??,????????row???????????commit, ???????Process B????”enq: TX – row lock contention”??????? ????Process B????????????? ?????????Process A???????row,??Process B???????”enq: TX – row lock contention”???? ????????  ????????: SESSION A: SQL> select * from v$version; BANNER ---------------------------------------------------------------- Oracle Database 10g Enterprise Edition Release 10.2.0.5.0 - 64bi PL/SQL Release 10.2.0.5.0 - Production CORE    10.2.0.5.0      Production TNS for Linux: Version 10.2.0.5.0 - Production NLSRTL Version 10.2.0.5.0 - Production SQL> select * from global_name; GLOBAL_NAME -------------------------------------------------------------------------------- www.oracledatabase12g.com SQL> create table maclean_lock(t1 int); Table created. SQL> insert into maclean_lock values (1); 1 row created. SQL> commit; Commit complete. SQL> select dbms_rowid.rowid_block_number(rowid),dbms_rowid.rowid_relative_fno(rowid) from maclean_lock; DBMS_ROWID.ROWID_BLOCK_NUMBER(ROWID) DBMS_ROWID.ROWID_RELATIVE_FNO(ROWID) ------------------------------------ ------------------------------------                                67642                                    1 SQL>  select distinct sid from v$mystat;        SID ----------        142 SQL> select pid,spid from v$process where addr = ( select paddr from v$session where sid=(select distinct sid from v$mystat));        PID SPID ---------- ------------         17 15636 ??SESSION A ????savepoint ,?update ?????????         SQL>  savepoint NONLOCK; Savepoint created. SQL> select * From v$Lock where sid=142; no rows selected SQL> set linesize 140 pagesize 1400 SQL>  update maclean_lock set t1=t1+2; 1 row updated. SQL> select * From v$Lock where sid=142; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 0000000091FC69F0 0000000091FC6A18        142 TM      55829          0          3          0          6          0 00000000914B4008 00000000914B4040        142 TX     393232        609          6          0          6          0         SQL> select dump(3,16) from dual; DUMP(3,16) -------------------------------------------------------------------------------- Typ=2 Len=2: c1,4 ALTER SYSTEM DUMP DATAFILE 1 BLOCK 67642;  Object id on Block? Y  seg/obj: 0xda16  csc: 0x00.234718  itc: 2  flg: O  typ: 1 - DATA      fsl: 0  fnx: 0x0 ver: 0x01  Itl           Xid                  Uba         Flag  Lck        Scn/Fsc 0x01   0x000a.00f.000001e0  0x00800075.02a6.29  C---    0  scn 0x0000.00234711 0x02   0x0007.018.000001fe  0x0080065c.017a.02  ----    1  fsc 0x0000.00000000 data_block_dump,data header at 0x81d185c =============== tsiz: 0x1fa0 hsiz: 0x14 pbl: 0x081d185c bdba: 0x0041083a      76543210 flag=-------- ntab=1 nrow=1 frre=-1 fsbo=0x14 fseo=0x1f9a avsp=0x1f83 tosp=0x1f83 0xe:pti[0]      nrow=1  offs=0 0x12:pri[0]     offs=0x1f9a block_row_dump: tab 0, row 0, @0x1f9a tl: 6 fb: --H-FL-- lb: 0x2  cc: 1 col  0: [ 2]  c1 04 end_of_block_dump ?? BLOCK DUMP ???? ??????XID=0x0007.018.000001fe ?transaction?? lb:0x1 ??SESSION B ,?????UPDATE?? ???enq: TX - row lock contention ?? SQL> select distinct sid from v$mystat;        SID ----------        140 SQL> select pid,spid from v$process where addr = ( select paddr from v$session where sid=(select distinct sid from v$mystat));        PID SPID ---------- ------------         24 15652 SQL> alter system set "_trace_events"='10000-10999:255:24'; System altered.         SQL> update maclean_lock set t1=t1+2; select * From v$Lock where sid=142 or sid=140 order by sid; SESSION C: SQL> select * From v$Lock where sid=142 or sid=140 order by sid; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 0000000091FC6B10 0000000091FC6B38        140 TM      55829          0          3          0         84          0 00000000924F4A58 00000000924F4A78        140 TX     458776        510          0          6         84          0 00000000914B51E8 00000000914B5220        142 TX     458776        510          6          0        312          1 0000000091FC69F0 0000000091FC6A18        142 TM      55829          0          3          0        312          0 ???? SESSION B SID=140 ?SESSION A ?TX ENQUEUE ?X mode?REQUEST SQL> oradebug dump systemstate 266; Statement processed. SESSION B waiter's enqueue lock       SO: 0x924f4a58, type: 5, owner: 0x92bb8dc8, flag: INIT/-/-/0x00       (enqueue) TX-00070018-000001FE    DID: 0001-0018-00000022       lv: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  res_flag: 0x6       req: X, lock_flag: 0x0, lock: 0x924f4a78, res: 0x925617c0       own: 0x92b76be0, sess: 0x92b76be0, proc: 0x92a737a0, prv: 0x925617e0 TX-00070018-000001FE=> TX 458776 510 SESSION A owner's enqueue lock       SO: 0x914b51e8, type: 40, owner: 0x92b796d0, flag: INIT/-/-/0x00       (trans) flg = 0x1e03, flg2 = 0xc0000, prx = 0x0, ros = 2147483647 bsn = 0xed5 bndsn = 0xee7 spn = 0xef7       efd = 3       file:xct.c lineno:1179       DID: 0001-0011-000000C2       parent xid: 0x0000.000.00000000       env: (scn: 0x0000.00234718  xid: 0x0007.018.000001fe  uba: 0x0080065c.017a.02  statement num=0  parent xid: xid: 0x0000.000.00000000  scn: 0x00 00.00234718 0sch: scn: 0x0000.00000000)       cev: (spc = 7818  arsp = 914e8310  ubk tsn: 1 rdba: 0x0080065c  useg tsn: 1 rdba: 0x00800069             hwm uba: 0x0080065c.017a.02  col uba: 0x00000000.0000.00             num bl: 1 bk list: 0x91435070)             cr opc: 0x0 spc: 7818 uba: 0x0080065c.017a.02       (enqueue) TX-00070018-000001FE    DID: 0001-0011-000000C2       lv: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  res_flag: 0x6       mode: X, lock_flag: 0x0, lock: 0x914b5220, res: 0x925617c0       own: 0x92b796d0, sess: 0x92b796d0, proc: 0x92a6ffd8, prv: 0x925617d0        xga: 0x8b7c6d40, heap: UGA       Trans IMU st: 2 Pool index 65535, Redo pool 0x914b58d0, Undo pool 0x914b59b8       Redo pool range [0x86de640 0x86de640 0x86e0e40]       Undo pool range [0x86dbe40 0x86dbe40 0x86de640]         ----------------------------------------         SO: 0x91435070, type: 39, owner: 0x914b51e8, flag: -/-/-/0x00         (List of Blocks) next index = 1         index   itli   buffer hint   rdba       savepoint         -----------------------------------------------------------             0      2   0x647f1fc8    0x41083a     0xee7 ?SESSION A? ROLLBACK ?savepoint: SQL> rollback to NONLOCK; Rollback complete. ????savepoint ??update??????? ??UPDATE???????? ROLLBACK: SQL> select * From v$Lock where sid=142 or sid=140; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 00000000924F4A58 00000000924F4A78        140 TX     458776        510          0          6        822          0 0000000091FC6B10 0000000091FC6B38        140 TM      55829          0          3          0        822          0 00000000914B51E8 00000000914B5220        142 TX     458776        510          6          0       1050          1 ???? SESSION A 142 ???SAVEPOINT ???????TM LOCK ????? ROLLBACK TO SAVEPOINT?????SESSION???TX LOCK!!!! ??????SESSION 142???TX ID1=458776 ID2=510, ????ROLLBACK TO SAVEPOINT?????????ABORT TRANSACTION ?? SESSION B  SID=140??  SESSION A ?? , ?????????SESSION B? update???HANG?? ?????????CACHE?????:  Object id on Block? Y  seg/obj: 0xda16  csc: 0x00.2347b7  itc: 2  flg: O  typ: 1 - DATA      fsl: 0  fnx: 0x0 ver: 0x01  Itl           Xid                  Uba         Flag  Lck        Scn/Fsc 0x01   0x000a.00f.000001e0  0x00800075.02a6.29  C---    0  scn 0x0000.00234711 0x02   0x0000.000.00000000  0x00000000.0000.00  ----    0  fsc 0x0000.00000000 data_block_dump,data header at 0x745d85c =============== tsiz: 0x1fa0 hsiz: 0x14 pbl: 0x0745d85c bdba: 0x0041083a      76543210 flag=-------- ntab=1 nrow=1 frre=-1 fsbo=0x14 fseo=0x1f9a avsp=0x1f83 tosp=0x1f83 0xe:pti[0]      nrow=1  offs=0 0x12:pri[0]     offs=0x1f9a block_row_dump: tab 0, row 0, @0x1f9a tl: 6 fb: --H-FL-- lb: 0x0  cc: 1 col  0: [ 2]  c1 02 end_of_block_dump ???? ITL=0x02? ?????????,col  0: [ 2]  c1 02 ????????? ?????????SESSION D ,??????row lock?? ?UPDATE???????? SESSION D: SQL> update maclean_lock set t1=t1+2; 1 row updated. SQL> rollback; Rollback complete. ??SESSION B ??????????? ?????ORACLE????????, ??????????? TX lock?? row lock , ????????2??? row lock?????????, ?TX lock????????ENQUEUE LOCK???? ?????????PROCESS K?DML???????????????????????,??????????TX LOCK, ????PROCESS Z?????????????????????????ROW LOCK????????, ???????OLTP?????????????????????? ??ROW LOCK?Release ??????TX?ENQUEUE LOCK,?????????Process J ????????????, Process K??????????? ,Process K?????????,???row piece?lb??0x0 ,?????ITL, Process Z???ITL???????Process J????XID,?????Process J?????TX lock, PROCESS K ???TX resource?Enqueue Waiter Linked List?????X mode(exclusive)?enqueue lock? ???Process J??TX lock?,Process J?????TX resource?Enqueue Waiter Linked List ???Process K??????,??POST?????Process K? TX lock??????, ???????row lock???????,????????? ?????????? ?????: SESSION A ???PID =17 ?????????????????? SESSION B ???PID =24 ??????? "_trace_events"='10000-10999:255:24';  KST trace ??????? Server Process??? SESSION A PID=17  ?? acqure?SX mode???TM Lock ,?? ????Transaction?????UNDO SEGMENT 7,???XID 7.24.510, ?acquire ?X mode? TX-00070018-000001fe ? ?????? 00070018-000001fe ???? 7- 24 - 510? XID ? 781F4B8A:007A569C    17   142 10704  83 ksqgtl: acquire TM-0000da15-00000000 mode=SX flags=GLOBAL|XACT why="contention" 781F4B92:007A569D    17   142 10704  19 ksqgtl: SUCCESS 781F4BB3:007A569E    17   142 10812   2 0x000000000041083A 0x0000000000000000 0x0000000000234717 781F4BBA:007A569F    17   142 10812   3 0x0000000000000000 0x0000000000000000 0x0000000000000000 781F4BC0:007A56A0    17   142 10812   4 0x0000000000000000 0x0000000000000000 0x0000000000000000 781F4BD3:007A56A1    17   142 10812   5 0x000000000041083A 0x0000000000000000 0x0000000000000000 781F4BFE:007A56A2    17   142 10811   1 0x000000000041083A 0x0000000000000000 0x0000000000234711 0x0000000000000002 781F4C06:007A56A3    17   142 10811   2 0x000000000041083A 0x0000000000000000 0x0000000000234718 0x00007FA074EDA560 781F4C26:007A56A4    17   142 10813   1 ktubnd: Bind usn 7 nax 1 nbx 0 lng 0 par 0 781F4C43:007A56A5    17   142 10813   2 ktubnd: Txn Bound xid: 7.24.510 781F4C4A:007A56A6    17   142 10704  83 ksqgtl: acquire TX-00070018-000001fe mode=X flags=GLOBAL|XACT why="contention" 781F4C51:007A56A7    17   142 10704  19 ksqgtl: SUCCESS ?????????? ???????? 781F4CBF:007A56A8    17   142 10005   1 KSL WAIT BEG [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 781F4CCC:007A56A9    17   142 10005   2 KSL WAIT END [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 time=13 781F4CDE:007A56AA    17   142 10005   1 KSL WAIT BEG [SQL*Net message from client] 1650815232/0x62657100 1/0x1 0/0x0 786BD85D:007A57E0    17   142 10005   2 KSL WAIT END [SQL*Net message from client] 1650815232/0x62657100 1/0x1 0/0x0 time=5016447 786BD966:007A57E1    17   142 10005   1 KSL WAIT BEG [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 786BD96E:007A57E2    17   142 10005   2 KSL WAIT END [SQL*Net message to client] 1650815232/0x62657100 1/0x1 0/0x0 time=8 SESSION B ???PID =24  ,??????? SX mode? TM lock,??row lock? acquire X mode?TX-00070018-000001fe ksqgtl: acquire TM-0000da15-00000000 mode=SX flags=GLOBAL|XACT why="contention" ksqgtl: SUCCESS 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000000000001 0x000000000041083A 0x0000000000000000 0x00000000002354F8 0x0000000008A63780 0x0000000000000001 0x0000000000800861 0x0000000000000241 0x0000000000000001 0x000000000041083A 0x0000000000000001 0x0000000000000001 0x000000000041083A 0x0000000000000000 0x00000000002354F9 0x0000000000000002 ksqgtl: acquire TX-00070018-000001fe mode=X flags=GLOBAL|LONG why="row lock contention" C4048EBD:007F52B6    24   140 10005   2 KSL WAIT END [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe time=2929879 C4048ED4:007F52B7    24   140 10005   1 KSL WAIT BEG [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe C43146CA:007F535E    24   140 10005   2 KSL WAIT END [enq: TX - row lock contention] 1415053318/0x54580006 458776/0x70018 510/0x1fe time=2930676 ????????? ,PID=24 ??????ksqcmi???????? deadlock C43146D9:007F535F    24   140 10704 134 ksqcmi: performing local deadlock detection on TX-00070018-000001fe C43146F8:007F5360    24   140 10704 150 ksqcmi: deadlock not detected on TX-00070018-000001fe ?? ??? PID 17 ??ROLLBACK ???? ,????????: PID 17 ROLLBACK; D7A495BB:007F9D3E    17   142 10005   4 KSL POST SENT postee=24 loc='ksqrcl' id1=0 id2=0 name=   type=0 D7A495D8:007F9D3F    17   142 10444  12 ABORT TRANSACTION - xid: 0x0007.018.000001fe ??  PID 17 ??? TX resource?Enqueue Waiter linked List ???PID 24???,????KSL POST SENT ?? PID 24, ???ksqrcl???ENQUEUE LOCK ?PID 24??????KSL POST (KSL POST RCVD poster=17), ?ksqgtl???? TX-00070018-000001fe ?? ksqrcl??, ??PID 24???????? TX lock?USN ,??????? USN 3 XID 3.11.582 ,???acquire TX-0003000b-00000246 D7A49616:007F9D41    24   140 10005   3 KSL POST RCVD poster=17 loc='ksqrcl' id1=0 id2=0 name=   type=0 fac#=0 facpost=1 D7A4961C:007F9D42    24   140 10704  19 ksqgtl: SUCCESS D7A4967D:007F9D43    24   140 10704 117 ksqrcl: release TX-00070018-000001fe mode=X D7A496A5:007F9D44    24   140 10813   1 ktubnd: Bind usn 3 nax 1 nbx 0 lng 0 par 0 D7A496C2:007F9D45    24   140 10813   2 ktubnd: Txn Bound xid: 3.11.582 D7A496C7:007F9D46    24   140 10704  83 ksqgtl: acquire TX-0003000b-00000246 mode=X flags=GLOBAL|XACT why="contention" D7A496E4:007F9D47    24   140 10704  19 ksqgtl: SUCCESS ROW LOCK?Release ??????TX?ENQUEUE LOCK,?????????Process J ????????????, Process K??????????? ,Process K?????????,???row piece?lb??0×0 ,?????ITL,Process Z???ITL???????Process J????XID,?????Process J?????TX lock,PROCESS K ???TX resource?Enqueue Waiter Linked List?????X mode(exclusive)?enqueue lock? ???Process J??TX lock?,Process J?????TX resource?Enqueue Waiter Linked List ???Process K??????,??POST?????Process K? TX lock??????,???????row lock???????,?????????

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• Sun Oracle Database Machine a román Banca Transilvaniánál

  - by Fekete Zoltán

  Oracle sajtóhír: Banca Transilvania, first institution in Romania to use Sun Oracle Database Machine (English version) Sikersztori, ügyféltörténet pdf-ben. Az Database Machine V2 megjelenését 2009 szeptemberben jelentette az Oracle. A világon az elso bank, ahol már élesben muködik a Database Machine V2, a romániai Banca Transilvania! Olvassa el a sajtóhírt. A Banca Transilvania 1,5 milló ügyféllel rendelkezik. "This system, product of Oracle and Sun, is the fastest server in the world for data storage, online transactions processing and data warehousing applications." Robert C. Rekkers, Banca Transilvania CEO, ezt nyilatkozta:"Business information is accessed 30 times faster using the new system, leading to quicker decisions and a better data base segmentation", azaz a Database Machine segítségével az üzleti kérséseket 30-szor gyorsabban tudják megválaszolni, mint a korábbi rendszerrel. Leontin Toderici, Banca Transilvania COO mondta a következot: "The acquisition price was excellent, as the costs were below those of an ordinary system", azaz a rendszer ára kiváló volt, kisebb volt a kötsége, mint a hagyományos rendszereké. Sorin Mindrutescu, az Oracle Romania vezetoje büszke arra, hogy egy romániai cég is az innovatív rendszer felhasználói között lehet.: "Oracle Exadata V2 is the result of over 30 years of experience in hardware and software development of two leader companies. I am glad that a top Romanian company is amongst the first in the world to use this innovative product." Az Exadata termékcsalád és a Database Machine kiváló eszköz OLTP rendszerek, adattárházak, konszolidációs megoldások adatbázisainak futtatására. Egy csomagban a tartalmazza a szoftvert és az "okos" hardvert, az adatfeldoldozó, a tároló (storage) komponenseket, mindezt az extrém gyors Infiniband kapcsolatokkal összekötve. A Banca Transilvani az Oracle readingi (Nagy-Britannia) központjában tesztelte a Database Machine rendszert, s a korábbi rendszernél tízszer, néhol hetvenkettoször gyorsabb teljesítményt kaptak, 10-72-szeres teljesítménynövekedés!, említette Tudor Iliescu, Trend Import - Export CEO. A központi Oracle sajtóhír: Customers Select Oracle® Exadata for Extreme Performance of Data Warehouse and OLTP Applications

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• Consolidating and Virtualizing with Oracle&rsquo;s Network Fabric

  - by Ferhat Hatay

  Server, storage and operating system virtualization technologies are already widely  deployed within datacenters, and are considered an integral component to drive cost  savings and agility. These technologies are now being combined with network  virtualization to usher in a new era of cloud computing. Oracle provides a networking fabric that delivers cloud-ready network services based on  Ethernet or InfiniBand fabrics that are tightly integrated with application infrastructure. Oracle’s network fabric provides the performance and manageability required for any  Oracle application environment or private cloud infrastructure. Logical architecture of Oracle’s network fabric. Oracle’s unique ability to deliver extreme performance and scale by tightly integrating  network services across application infrastructure is demonstrated in the Oracle Exalogic  Elastic Cloud and the Oracle Exadata Database Machine. These engineered solutions  offer up to 5X and 10X performance gains respectively compared to traditional multivendor architectures where the offerings are not engineered to work together. By integrating advanced networking capabilities across the entire hardware and software  stack, Oracle’s network fabric can help maximize application performance and scale,  reduce the number of network components, and simplify datacenter operations through  integrated network management and orchestration. The resulting business benefits are: Reduced acquisition costs Lower power and cooling costs Reduced management costs Faster deployment Greater agility in meeting changing business needs For more information see the whitepaper: Consolidating and Virtualizing Datacenter Networks with Oracle's Network Fabric.

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• A Model for Planning Your Oracle BPM 10g Migration by Kris Nelson

  - by JuergenKress

  As the Oracle SOA Suite and BPM Suite 12c products enter beta, many of our clients are starting to discuss migrating from the Oracle 10g or prior platforms. With the BPM Suite 11g, Oracle introduced a major change in architecture with a strong focus on integration with SOA and an entirely new technology stack. In addition, there were fresh new UIs and a renewed business focus with an improved Process Composer and features like Adaptive Case Management. While very beneficial to both technology and the business, the fundamental change in architecture does pose clear migration challenges for clients who have made investments in the 10g platform. Some of the key challenges facing 10g customers include: Managing in-process instance migration and running multiple process engines Migration of User Interfaces and other code within the environment that may not be automated Growing or finding technical staff with both 10g and 12c experience Managing migration projects while continuing to move the business forward and meet day-to-day responsibilities As a former practitioner in a mixed 10g/11g shop, I wrestled with many of these challenges as we tried to plan ahead for the migration. Luckily, there is migration tooling on the way from Oracle and several approaches you can use in planning your migration efforts. In addition, you already have a defined and visible process on the current platform, which will be invaluable as you migrate.  A Migration ModelThis model presents several options across a value and investment spectrum. The goal of the AVIO Migration Model is to kick-start discussions within your company and assist in creating a plan of action to take advantage of the new platform. As with all models, this is a framework for discussion and certain processes or situations may not fit. Please contact us if you have specific questions or want to discuss migrations efforts in your situation. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Kris Nelson,ACM,Adaptive Case Management,Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

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• Oracle SOA Suite customer panel: Successful Application Integration & SOA Projects

  - by Simone Geib

  At the recent SOA Suite customer panel, Roger Brown from UNS Energy, Fabio Ravagni from Cencosud and Paras Jain from Cisco discussed their recent SOA Suite implementations, business drivers and challenges, architecture and lessons learned. Roger started by describing how UNS redesigned their internet portal to improve their customer experience and reduce manual steps in their business processes. Through the use of Oracle Service Bus, Oracle BPEL Process Manager and Oracle Business Activity Monitoring, they provided more self-service functionality, automated their business processes and increased the use of their web site by 12.98% for number of visits and 33.58% for average visit duration. The screenshot below shows the UNS architecture: > Next Fabio described the challenges Cencosud faced through continuous expansion of their business, different standards and levels of expertise and large volumes of information. By introducing Oracle SOA Suite, Oracle Data Integrator and Oracle Enterprise Repository, and with the help of Oracle Consulting, they significantly simplified their integration model, reduced their maintenance effort and increased their integration governance. The picture below shows the implemented solution with so far more than 400 services in production and more than 20 ongoing projects, which will make use of the new integration platform. > Last, but not least, Paras discussed the challenges the Webex division of Cisco faced with a highly manual service fulfillment process, multiple data sources and the resulting large room for errror and delay in customer time-to-service. Through a redesign of their order fulfillment process and the introduction of Oracle SOA Suite (see below), they significantly improved their SLAs, eliminated duplicate orders, provided higher visibility into the order process and aligned business and IT. For more information about Oracle OpenWorld SOA & BPM Session, please see the Focus on SOA and BPM document

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• Identity R2 - Experts Podcast Series

  - by Tanu Sood

  To follow up on the Identity Management R2 launch, a series of podcasts were recorded with subject matter experts from customer organizations, our partners and Oracle’s PM team to discuss key trends, R2 capabilities, implementation best practices and more. Below is a roll-up of the podcast series that is available on Fusion Middleware radio. R2 Podcasts:   ·         Designing the Next-Generation Identity Platform Vadim Lander, Oracle Highlights: Common architecture model, integration, interoperability and the driving factors behind R2 innovation IT Departments are shifting their Identity Management strategy to be able to support mobile, cloud and social applications. Oracle has anticipated this shift and has built a product roadmap to take advantage of this focus. Join Vadim as he discusses the design strategy behind the latest 11gR2 release and talks about how IDM services have to evolve to meet this new challenge.   ·         BETA Customer Perspective on R2 Ravi Meduri, Kaiser Permanente Highlights: R2 scalability and high availability In this podcast Ravi discusses the new features in 11gR2 that he is most interested in, including High Availability options for Access Management, multi-datacenter architecture, and what it was like working with the Oracle product team during the BETA program.   ·         Partner Perspective on R2 Rex Thexton, PricewaterhouseCoopers Highlights: Usability Enhancements for Users and Administrators A lot of new usability features went into the 11gR2 release making this the most business friendly IDM release to date. In this podcast Rex Thexton, Managing Director from PwC, talks about some of the new UI changes for both end users and administrators, and also about the new connector creation framework.   Access Request Updates in R2 Marc Boroditsky, Oracle Highlights: Access request User Interface innovations A lot of changes have been made to the Access Request user interface in the latest version of Oracle Identity Manager 11gR2. A real focus has been put on making the request process more business user friendly, and a lot of new customization capability has been added for the IT administrators. Hear Marc discuss the updated UI, and explain how administrators will be able to customize OIM to meet their company's requirements   ·         Oracle Optimized System for Oracle Unified Directory (OOS4OUD) Nick Kloski, Oracle Highlights: New Optimized System configuration for Unified Directory One of the new features in 11gR2 is the availability of an Optimized System configuration for Oracle Unified Directory. Oracle engineers installed the OUD software onto off the shelf hardware and then created a performance tuned configuration. Join us as we talk to Nick Kloski, Infrastructure Solutions Manager, all about the testing process and the resulting performance metrics.   Privileged Account Management Mark Wilcox, Oracle Highlights: Oracle Privileged Account Manager key capabilities, use cases The new release of Oracle Identity Management 11g R2 includes the capability to manage privileged accounts. Privileged accounts, if compromised, create a risk for fraud in the enterprise and as a result controlling access to privileged accounts is critical. Hear what Mark Wilcox, Principal Product Manager of Oracle Privileged Account Manager has to say about the capabilities of the offering in this podcast.   ·         Browser-based User Interface (UI) Customization Clayton Donley, Oracle Highlights: Benefits of Durable UI Configuration framework Business users need user interfaces that are not only friendly but also easily customizable. However the downside of any customization project is the cost and complexity involved in developing, testing, deploying and managing custom code. In this podcast, we examine how a new capability in Oracle Identity Management around browser based UI customization can reduce costs and complexity of customization while simplifying self service integration with corporate portal strategies.   ·         Simplifying Mobile and Social Sign-On Dan Killmer, Oracle Highlights: Secure mobile sign-on and consumption of social identities with Oracle Access Management The proliferation of mobile devices has spurred a new trend where employees tend to bring their own mobile devices to work and access corporate applications the same way they would access from a desktop or laptop. In this podcast, we examine how Oracle's latest innovation in Identity Management around Mobile and Social Sign On can simplify security and access management challenges posed by the widespread adoption of mobile devices in the enterprise. ·         Enabling Your Business with IDM R2 Scott Bonnell, Oracle Highlights: Self service, mobile access, personalization Gone are the days when Identity Management was just about stopping unauthorized users in their tracks. Identity Management if done right, can also enable your business. Join Scott Bonnell as he discusses how the IDM 11gR2 release enables the enterprise by providing self service, personalization and mobile access to corporate resources.

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• MySQL 5.5 Available on Oracle Linux 6 and RHEL 6

  - by Bertrand Matthelié

  @font-face { font-family: "Arial"; }@font-face { font-family: "Calibri"; }@font-face { font-family: "Cambria"; }@font-face { font-family: "MS Minngs"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }div.Section1 { page: Section1; } Following the availability of MySQL 5.5 on Oracle Linux 6 with the Unbreakable Enterprise Kernel, MySQL 5.5 is now also available on Red Hat Enterprise Linux 6 (RHEL 6) and Oracle Linux 6 with the Red Hat compatible kernel. MySQL users can download MySQL 5.5 Community Edition binaries for Oracle Linux and Red Hat Linux 6 here. MySQL customers can rely on Oracle Premier Support for MySQL when using the MySQL database on either Oracle Linux or Red Hat Enterprise Linux 6. In addition to offering direct Linux support to customers running RHEL6, Oracle Linux 6, or a combination of both, Oracle also provides Oracle Linux 6 binaries, update and erratas for free via http://public-yum.oracle.com.

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• First Look - Oracle Data Mining

  - by kimberly.billings

  In his blog, JT on EDM, James Taylor shares his analysis of Oracle Data Mining, including its new GUI and Exadata integration. While Oracle Data Mining has been available for a while, it is now easier to access and try via the Amazon Cloud. Using the Oracle 11gR2 Data Mining Amazon Machine Image (AMI), you can launch an Oracle Data Mining-enabled instance directly through Amazon Web Services (AWS) and connect to it using the Oracle Data Miner graphical user interface. The new Oracle Data Mining GUI, which will be available to beta customers soon, provides more graphics, the ability to define, save and share analytical "work flows" to solve business problems, and provides more automation and simplicity. Taylor comments that, "the UI looks to have a nice look and feel including graphical model development flows, easy access to the data, nice little micro graphs when browsing data records and more." On using Oracle Data Mining with Exadata, Taylor writes, "Oracle says that the use of the ODM routines in the Exadata kernel is faster than running a native ODM model in the database by a factor of 2 and that this increases as more joins are used. This could mean that ODM outperforms even third party in-database analytics." Taylor concludes his blog with a positive overall review, stating that "ODM is a nice product for Oracle database customers and well worth looking into. The new UI will only make it more so." Read the blog. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• Oracle ADF Framework for 4GL Developers Workshop (15-17/Jun/10)

  - by Claudia Costa

  This 3 day workshop is targeted at Oracle Forms professionals interested in developing JEE applications based on Oracle ADF (Application Development Framework). The workshop highlights the similarities between the 2 development paradigms, while also discussing the crucial differences and components such as the ADF BC and ADF Faces. The goal is to lower the learning curve and enable the attendees to leverage ADF technology immediately, either in developing new applications or re-writing existing Forms applications.   During the event the attendees will rewrite a sample Oracle Forms application using the above technology.   Prerequisites ·         Basic knowledge Oracle database ·         Basic knowledge of the Java Programming Language ·         Basic knowledge of Oracle Jdeveloper or another Java IDE   Hardware/Software Requirements This workshop requires attendees to provide their own laptops for this class. Attendee laptops must meet the following minimum hardware/software requirements: ·         Laptop/PC (3 GB RAM recommended) ·         Oracle Database 10g ·         Internet Explorer 7 ·         The version of Oracle JDeveloper 11g will be provided   To view the full agenda and register please click here   ------------------------------------------------------------------------ Clique aqui e registe-se.   Horário e Local: 9h30 - 18h00 Oracle Lagoas Park - Edf. 8, Porto Salvo   Para mais informações, por favor contacte: [email protected] ------------------------------------------------------------------------

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• Grow Your Oracle Exadata and Manageability Business: Engage With Us to Find Out How

  - by swalker

  Don't miss out on the first EMEA Partner Community Cast! If you are a business decision maker, project leader, technical leader or business development manager you will gain incredible value from these events, and we believe that this introduction to Oracle Partner Communities will bring you a wealth of new opportunities. Join Us on December 7th, 10:00 GMT (11:00 CET) for the first broadcast the Exadata and Manageability solution areas. In just 30 minutes, you will find out more about Oracle's Exadata, Manageability and Oracle Enterprise Manager 12c solutions, and the value they can generate for you and your customers. See the full agenda here. Hosted by Paul Thompson, Senior Director, Alliances and Solutions Partner Programs, Oracle EMEA and Javier Puerta, Director, Core Technology Partner Programs, Oracle EMEA, our special guests include: Steve McNickle, Vice President Europe, cVidya Dave Sanderson, Associate Partner, Technology Reply Patrick Rood, Lead for Indirect Manageability Business, Oracle EMEA Register Now Partner Community Casts are a new series of interactive broadcasts designed to help you truly engage with Oracle on an individual level, build expertise around your specialist solution area and make valuable new contacts in Oracle and other Oracle partners. Community Casts can be viewed live from our online platform. Audience members have the opportunity to submit questions during the show via chat or social media outlets, many of which are answered on-air. Learn more about EMEA Partner Community Casts Register Now to learn how participation in the Exadata and Manageability Partner Communities will help your business flourish!

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• Oracle 'In Touch' PartnerCast (July 1, 2014) - Be prepared for a year of growth

  - by Hartmut Wiese

  Dear Partner, We would like to invite you to join David Callaghan, Senior Vice President Oracle EMEA Alliances and Channels, and his studio guests for the next broadcast of the Oracle ‘In Touch’ PartnerCast on Tuesday 1st July 2014 from 10:30am UK / 11:30am CET. In this cast, David’s studio guests and his regional reporters will be looking at your priorities as EMEA partners and how best to grow with Oracle. We also look forward to the broadcast covering topics on the following: Highlights of FY14 Strategic themes for FY15 HCM, CRM and ERP Oracle on Oracle Exclusive for ‘In Touch’ David Callaghan questions Rich Geraffo, Senior Vice President, Global Alliances & Channels, on how the FY15 partner Global kick off relates to EMEA. Plus David provides your chance to hear from some of the newly appointed Worldwide A&C Leadership team as he discusses with Bruce Chumley VP Oracle Channel Distribution Sales & Troy Richardson VP Oracle Strategic Alliances; their core focus and strategy of growth and what they intend on bringing to the table in their new role. With lots of studio guests joining David, why not get in touch on Twitter using the hashtag #OracleInTouch or by emailing [email protected] to get your questions featured in the cast!   To find out more information and to watch previous episodes on-demand, please visit our webpage here. Best regards, Oracle EMEA Alliances & Channels

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• Identity Globe Trotters (Sep Edition): The Social Customer

  - by Tanu Sood

  Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes.  By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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• Oracle Fusion Middleware 11gR1 ?FAQ??

  - by Hiroyuki Yoshino

  ??????FAQ????????????????? Oracle Technology Network (OTN)???????·??????·???????? Q. "Generic", "x86", "x86-64", ????????????????????????????????? A. ?????????????? Generic ????????·???????????????? 32????64???·??????????JDK/JVM????????? JDK/JVM???????????????????? x86 Supported System Configurations??????????????????????????????32???·???????????? x86-64 Supported System Configurations??????????????????????????????64???·???????????? ?????????? ("SPARC"??) Supported System Configurations????????????????????????????????????WebCenter for AIX?Portal, Forms, Reports and Discoverer for HP-UX PA-RISC???????? Q. SOA 11gR1 (11.1.1.1.0)??????????? 11gR1 (11.1.1.1.0)????????????????? A. ??????·????11gR1???????????????????????????????Oracle Support???????????????? Q. Oracle Fusion Middleware 11gR1???????????????????? A. Oracle Fusion Middleware 11gR1 ????????????????? Supported System Configurations?????????????? Q. Oracle Fusion Middleware 11gR1?????????????????????????????? A. Oracle Fusion Middleware?Oracle?????? Oracle Virtual Machine ????????????Oracle??????????????????????????????????????????????????? ???????? 

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• Oracle Enterprise Manager 12c(EM12c):????????? ~????????~

  - by Kumiko Fujita

  ?Oracle Enterprise Manager???? ??????????????????????????????????????????????????????????????????Oracle Enterprise Manager???2004????????????????????????Oracle Enterprise Manager 10g??????????2010????11g??????????????12c??????????????????????????????????????? ?????????????????????????????????????????????????????????????????????????????????? ???????? ??????? 1. ????????? -Active Session History???????????????????????!- Oracle Enterprise Manager????????????????????????????????????????????12c????????????????????????????????????????????????1???Active Session History(ASH)?????? ASH??????????????????????1??????????????????????????????????????????????????????????????SQL??????????????????????????????????SQL??????????????????????????????????????????????????????5????????????????????????????????????????????Oracle Enterprise Manager 12c?????????????????????????????????????????????????? 2. ????????? -??????ADDM?DB?????????????!- ?Automatic Database Diagnostic Monitor(ADDM)????????12c?????????????ADDM?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Oracle Enterprise Manager 12c????????????????ADDM????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 3. ?????????·???? -??????????????????!- Oracle Enterprise Manager 12c??????????????????????????????????????????????????12c??????????????????????????????????????????????????????????????????????????????????????? 4. ???????? -???·????????????????????????????????????????????????!- ?????????????????????????????????????Oracle Enterprise Manager??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Oracle Enterprise Manager 12c????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????! ?????Database Management?(PDF) ?????????(????????????????) WMV(??) WMV(??) MP4(??) MP4(??)

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• ?Oracle Solaris 11 ?????·????·???????????

  - by kazun

  2011?12?12???????????? ??13F????????????Oracle Solaris 11???????????Oracle Solaris 11 ?????·????·?????????????????Oracle Solaris 11??????????????????????????????????5????????????????????????? ?Solaris ?????????????(???????? ??????????? ????????????? ??? ??? ??)???Oracle Solaris 11????????????Oracle Solaris ????????????????????????????????????? Oracle Solaris 11 ???????????????? ?ZFS ????????????????:Solaris 11 ??????????????? - ZFS - ?(?? ???????????? ??????????? ?????????????????? ??????????????)????????????????????? ZFS ???????????????????Solaris 11 ??????????????????????? ????????????????????????????????? - Image Packaging System (IPS) -?(?? ???????????? ??????????? ?????????????? ??????????????)???Oracle Solaris 11 ?????????????????? IPS ????????????????????????????????????????????????????????IPS?????????????????????????????? ?Oracle Solaris 11 ?????????????????????????????(?? ???????????? ??????????? ????????????? ??????????????)??????????????????????????????Oracle Solaris 11 ???????????????????????? ????????????????????????? ????????Solaris 11?????????-????????????????????(????)????????? Solaris 11 ??????????????????????????WIKIPLUS 2?????????????·?????????????????????????????????Solaris 11 ???????????????????????????????????????????????????·?????????????????? ??????????

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• SSIS - Connect to Oracle on a 64-bit machine (Updated for SSIS 2008 R2)

  - by jorg

  We recently had a few customers where a connection to Oracle on a 64 bit machine was necessary. A quick search on the internet showed that this could be a big problem. I found all kind of blog and forum posts of developers complaining about this. A lot of developers will recognize the following error message: Test connection failed because of an error in initializing provider. Oracle client and networking components were not found. These components are supplied by Oracle Corporation and are part of the Oracle Version 7.3.3 or later client software installation. Provider is unable to function until these components are installed. After a lot of searching, trying and debugging I think I found the right way to do it! Problems Because BIDS is a 32 bit application, as well on 32 as on 64 bit machines, it cannot see the 64 bit driver for Oracle. Because of this, connecting to Oracle from BIDS on a 64 bit machine will never work when you install the 64 bit Oracle client. Another problem is the "Microsoft Provider for Oracle", this driver only exists in a 32 bit version and Microsoft has no plans to create a 64 bit one in the near future. The last problem I know of is in the Oracle client itself, it seems that a connection will never work with the instant client, so always use the full client. There are also a lot of problems with the 10G client, one of it is the fact that this driver can't handle the "(x86)" in the path of SQL Server. So using the 10G client is no option! Solution Download the Oracle 11G full client. Install the 32 AND the 64 bit version of the 11G full client (Installation Type: Administrator) and reboot the server afterwards. The 32 bit version is needed for development from BIDS with is 32 bit, the 64 bit version is needed for production with the SQLAgent, which is 64 bit. Configure the Oracle clients (both 32 and 64 bits) by editing  the files tnsnames.ora and sqlnet.ora. Try to do this with an Oracle DBA or, even better, let him/her do this. Use the "Oracle provider for OLE DB" from SSIS, don't use the "Microsoft Provider for Oracle" because a 64 bit version of it does not exist. Schedule your packages with the SQLAgent. Background information Visual Studio (BI Dev Studio)is a 32bit application. SQL Server Management Studio is a 32bit application. dtexecui.exe is a 32bit application. dtexec.exe has both 32bit and 64bit versions. There are x64 and x86 versions of the Oracle provider available. SQLAgent is a 64bit process. My advice to BI consultants is to get an Oracle DBA or professional for the installation and configuration of the 2 full clients (32 and 64 bit). Tell the DBA to download the biggest client available, this way you are sure that they pick the right one ;-) Testing if the clients have been installed and configured in the right way can be done with Windows ODBC Data Source Administrator: Start... Programs... Administrative tools... Data Sources (ODBC) ADITIONAL STEPS FOR SSIS 2008 R2 It seems that, unfortunately, some additional steps are necessary for SQL Server 2008 R2 installations: 1. Open REGEDIT (Start… Run… REGEDIT) on the server and search for the following entry (for the 32 bits driver): HKEY_LOCAL_MACHINE\Software\Microsoft\MSDTC\MTxOCI Make sure the following values are entered: 2. Next, search for (for the 64 bits driver): HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\MSDTC\MTxOCI Make sure the same values as above are entered. 3. Reboot your server.

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• Indexing data from multiple tables with Oracle Text

  - by Roger Ford

  It's well known that Oracle Text indexes perform best when all the data to be indexed is combined into a single index. The query select * from mytable where contains (title, 'dog') 0 or contains (body, 'cat') 0 will tend to perform much worse than select * from mytable where contains (text, 'dog WITHIN title OR cat WITHIN body') 0 For this reason, Oracle Text provides the MULTI_COLUMN_DATASTORE which will combine data from multiple columns into a single index. Effectively, it constructs a "virtual document" at indexing time, which might look something like: <title>the big dog</title> <body>the ginger cat smiles</body> This virtual document can be indexed using either AUTO_SECTION_GROUP, or by explicitly defining sections for title and body, allowing the query as expressed above. Note that we've used a column called "text" - this might have been a dummy column added to the table simply to allow us to create an index on it - or we could created the index on either of the "real" columns - title or body. It should be noted that MULTI_COLUMN_DATASTORE doesn't automatically handle updates to columns used by it - if you create the index on the column text, but specify that columns title and body are to be indexed, you will need to arrange triggers such that the text column is updated whenever title or body are altered. That works fine for single tables. But what if we actually want to combine data from multiple tables? In that case there are two approaches which work well: Create a real table which contains a summary of the information, and create the index on that using the MULTI_COLUMN_DATASTORE. This is simple, and effective, but it does use a lot of disk space as the information to be indexed has to be duplicated. Create our own "virtual" documents using the USER_DATASTORE. The user datastore allows us to specify a PL/SQL procedure which will be used to fetch the data to be indexed, returned in a CLOB, or occasionally in a BLOB or VARCHAR2. This PL/SQL procedure is called once for each row in the table to be indexed, and is passed the ROWID value of the current row being indexed. The actual contents of the procedure is entirely up to the owner, but it is normal to fetch data from one or more columns from database tables. In both cases, we still need to take care of updates - making sure that we have all the triggers necessary to update the indexed column (and, in case 1, the summary table) whenever any of the data to be indexed gets changed. I've written full examples of both these techniques, as SQL scripts to be run in the SQL*Plus tool. You will need to run them as a user who has CTXAPP role and CREATE DIRECTORY privilege. Part of the data to be indexed is a Microsoft Word file called "1.doc". You should create this file in Word, preferably containing the single line of text: "test document". This file can be saved anywhere, but the SQL scripts need to be changed so that the "create or replace directory" command refers to the right location. In the example, I've used C:\doc. multi_table_indexing_1.sql : creates a summary table containing all the data, and uses multi_column_datastore Download link / View in browser multi_table_indexing_2.sql : creates "virtual" documents using a procedure as a user_datastore Download link / View in browser

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• Free and Open Source Software in Oracle Solaris 11.1

  - by user13277799

  Oracle Solaris 11.1 contains number of Free and Open Source packages. The following table contains important FOSS packages with their versions available in this latest Oracle Solaris release. a2ps 4.14 aalib 1.4.0 pmtools 20071116 apache-ant 1.7.1 httpd 2.2.22 mod_dtrace 0.3.1 mod_fcgid 2.3.6 tomcat-connectors 1.2.28 mod_perl 2.0.4 mod_proxy_html 3.1.1 modsecurity-apache 2.5.9 mod_wsgi 3.3 apr 1.3.9 apr-util 1.3.9 areca 7.1 autoconf 2.68 autogen 5.9 automake 1.10 automake 1.11.2 automake 1.9.6 bash 4.1 bcc 0.16.17 beanshell 2.0b4 db 5.1.25 bind 9.6-ESV-R7-P2 binutils 2.21.1 bison 2.3 bzip2 1.0.6 cdrtools 3.00 clisp 2.47 cmake 2.8.6 gnu 0.5.11 conflict 20100627 convmv 1.15 coreutils 8.5 cups 1.4.5 curl 7.21.2 cvs 1.12.13 diffutils 2.8.7 doxygen 1.7.6.1 ejabberd 2.1.8 elinks 0.11.7 emacs 23.4 otp_src R12B-5 fcgi 2.4.0 fetchmail 6.3.22 flex 2.5.35 foomatic-db 20080903 foomatic-db-engine 3.0-20080903 foomatic-filters 4.0.15 foomatic-filters-ppds 20080818 fping 2.4b2_to gawk 3.1.8 gcc 3.4.3 gcc 4.5.2 gd 2.0.35 gdb 6.8 gdbm 1.8.3 gettext 0.16.1 grep 2.10 ghostscript 9.00 git 1.7.9.2 gnu-gs-fonts-other 6.0 gnu-gs-fonts-std 6.0 gmp 4.3.2 gnupg 2.0.17 gnuplot 4.6.0 pth 2.0.7 gocr 0.48 gperf 3.0.3 gpgme 1.1.8 grails 1.0.3 graphviz 2.28.0 tar 1.26 guile 1.8.6 gutenprint 5.2.7 gzip 1.4 hal-cups-utils 0.6.19 hexedit 1.2.12 hplip 3.10.9 httping 1.4.4 hwdata 0.5.11 iftop 0.17 ilmbase 1.0.1 ImageMagick 6.3.4 iperf 2.0.4 ipmitool 1.8.11 ircii 20060725 dhcp 4.1-ESV-R7 junit 4.10 INIT 2011-02-08 lcms 1.19 less 436 lftp 4.3.1 libassuan 2.0.1 confuse 2.6 libedit 20110802-3.0 libee 0.3.2 libestr 0.1.2 libevent 1.4.14b expat 2.1.0 libidn 1.19 libksba 1.1.0 libmcrypt 2.5.8 libmemcached 0.16 libmng 1.0.10 neon 0.29.5 libnet 1.1.5 libpcap 1.1.1 librsync 0.9.7 libsigsegv 2.6 libsndfile 1.0.23 libtecla 1.6.1 libtool 2.4.2 libtorrent 0.12.2 libusbugen 0.1.8 libusb 0.1.8 libxml2 2.7.6 libxslt 1.1.26 lighttpd 1.4.23 links 1.03 logilab-astng 0.19.0 logilab-common 0.40.0 lua 5.1.4 m4 1.4.12 make 3.82 mc 4.7.5.2 meld 1.4.0 memcached 1.4.5 memcached-java 2.0.1 mercurial 2.2.1 mpc 0.9 mpfr 2.4.2 mutt 1.5.21 mysql 5.1.37 ncftp 3.2.3 net-snmp 5.4.1 nethack 3.4.3 nmap 5.51 ntp-dev 4.2.5 open-fabrics 1.5.3 openexr 1.6.1 openldap 2.4.30 openscap 0.8.1 openssl 0.9.8q openssl 1.0.0j libopenusb 1.0.1 p7zip 9.20.1 pam_pkcs11 0.6.0 patch 2.5.9 pconsole 1.0 pcre 8.21 perl 5.12.4 DBI 1.58 Net-SSLeay 1.36 pmtools 1.10 XML-Parser 2.36 XML-Simple 2.18 PHP 5.2.17 PHP 5.3.14 pinentry 0.7.6 privoxy 3.0.17 proftpd 1.3.3 psutils p17 pv 1.2.0 pwgen 2.06 pylint 0.18.0 CherryPy 3.1.2 coverage 3.5 jsonrpclib 0.1.3 ldtp 2.1.1 M2Crypto 0.21.1 Mako 0.4.1 nose 1.1.2 ply 3.1 pybonjour 1.1.1 pycups 1.9.46 pycurl 7.19.0 lxml 2.3.3 pyOpenSSL 0.11 Python 2.6.8 Python 2.7.3 setuptools 0.6 quagga 0.99.19 quilt 0.60 rdiff-backup 1.3.3 readline 5.2 rpm2cpio 0.5.11 rsync 3.0.8 rsyslog 6.2.0 rtorrent 0.8.2 ruby 1.8.7 samba 3.6.6 sane-backends 1.0.19 sane-frontends 1.0.14 screen 4.0.3 sed 4.2.1 sendmail 8.14.5 slang 2.2.4 slib 3b1 slrn 0.9.9 snort 2.8.4.1 sox 14.3.2 spawn-fcgi 1.6.3 squid 3.1.18 stdcxx 4.2.1 subversion 1.7.5 sudo 1.8.4.5 swig 1.3.35 expect 5.45 tcl 8.5.9 tk 8.5.9 tls 1.6 tcpdump 4.1.1 tcsh 6.17.00 texinfo 4.7 tidy 1.0.0 timezone apache-tomcat 6.0.35 top 3.8beta1 trousers 0.3.6 unixODBC 2.3.0 unrar 4.1.4 unzip 6.0 vim 7.3 visual-panels wget 1.12 which 2.16 wireshark 1.8.2 wxGTK 2.8.12 xorriso 0.6.0 xz 5.0.1 zip 3.0 zlib 1.2.3 zsh 4.3.17

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• Guest blog: A Closer Look at Oracle Price Analytics by Will Hutchinson

  - by Takin Babaei

  Overview:  Price Analytics helps companies understand how much of each sale goes into discounts, special terms, and allowances. This visibility lets sales management see the panoply of discounts and start seeing whether each discount drives desired behavior. In Price Analytics monitors parts of the quote-to-order process, tracking quotes, including the whole price waterfall and seeing which result in orders. The “price waterfall” shows all discounts between list price and “pocket price”. Pocket price is the final price the vendor puts in its pocket after all discounts are taken. The value proposition: Based on benchmarks from leading consultancies and companies I have talked to, where they have studied the effects of discounting and started enforcing what many of them call “discount discipline”, they find they can increase the pocket price by 0.8-3%. Yes, in today’s zero or negative inflation environment, one can, through better monitoring of discounts, collect what amounts to a price rise of a few percent. We are not talking about selling more product, merely about collecting a higher pocket price without decreasing quantities sold. Higher prices fall straight to the bottom line. The best reference I have ever found for understanding this phenomenon comes from an article from the September-October 1992 issue of Harvard Business Review called “Managing Price, Gaining Profit” by Michael Marn and Robert Rosiello of McKinsey & Co. They describe the outsized impact price management has on bottom line performance compared to selling more product or cutting variable or fixed costs. Price Analytics manages what Marn and Rosiello call “transaction pricing”, namely the prices of a given transaction, as opposed to what is on the price list or pricing according to the value received. They make the point that if the vendor does not manage the price waterfall, customers will, to the vendor’s detriment. It also discusses its findings that in companies it studied, there was no correlation between discount levels and any indication of customer value. I urge you to read this article. What Price Analytics does: Price analytics looks at quotes the company issues and tracks them until either the quote is accepted or rejected or it expires. There are prebuilt adapters for EBS and Siebel as well as a universal adapter. The target audience includes pricing analysts, product managers, sales managers, and VP’s of sales, marketing, finance, and sales operations. It tracks how effective discounts have been, the win rate on quotes, how well pricing policies have been followed, customer and product profitability, and customer performance against commitments. It has the concept of price waterfall, the deal lifecycle, and price segmentation built into the product. These help product and sales managers understand their pricing and its effectiveness on driving revenue and profit. They also help understand how terms are adhered to during negotiations. They also help people understand what segments exist and how well they are adhered to. To help your company increase its profits and revenues, I urge you to look at this product. If you have questions, please contact me. Will HutchinsonMaster Principal Sales Consultant – Analytics, Oracle Corp. Will Hutchinson has worked in the business intelligence and data warehousing for over 25 years. He started building data warehouses in 1986 at Metaphor, advancing to running Metaphor UK’s sales consulting area. He also worked in A.T. Kearney’s business intelligence practice for over four years, running projects and providing training to new consultants in the IT practice. He also worked at Informatica and then Siebel, before coming to Oracle with the Siebel acquisition. He became Master Principal Sales Consultant in 2009. He has worked on developing ROI and TCO models for business intelligence for over ten years. Mr. Hutchinson has a BS degree in Chemical Engineering from Princeton University and an MBA in Finance from the University of Chicago.

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• Book Review: Oracle ADF 11gR2 Development Beginner's Guide

  - by Grant Ronald

  Packt Publishing asked me to review Oracle ADF 11gR2 Development Beginner's Guide by Vinod Krishnan, so on a couple of long flights I managed to get through the book in a couple of sittings. One point to make clear before I go into the review.  Having authored "The Quick Start Guide to Fusion Development: JDeveloper and Oracle ADF", I've written a book which covers the same topic/beginner level.  I also think that its worth stating up front that I applaud anyone who has gone  through the effort of writing a technical book. So well done Vinod.  But on to the review: The book itself is a good break down of topic areas.  Vinod starts with a quick tour around the IDE, which is an important step given all the work you do will be through the IDE.  The book then goes through the general path that I tend to always teach: a quick overview demo, ADF BC, validation, binding, UI, task flows and then the various "add on" topics like security, MDS and advanced topics.  So it covers the right topics in, IMO, the right order.  I also think the writing style flows nicely as well - Its a relatively easy book to read, it doesn't get too formal and the "Have a go hero" hands on sections will be useful for many. That said, I did pick out a number of styles/themes to the writing that I found went against the idea of a beginners guide.  For example, in writing my book, I tried to carefully avoid talking about topics not yet covered or not yet relevant at that point in someone's learning.  So, if I was a new ADF developer reading this book, did I really need to know about ADFBindingFilter and DataBindings.cpx file on page 58 - I've only just learned how to do a drag and drop simple application so showing me XML configuration files relevant to JSF/ADF lifecycle is probably going to scare me off! I found this in a couple of places, for example, the security chapter starts on page 219 but by page 222 (and most of the preceding pages are hands-on steps) we're diving into the web.xml, weblogic.xml, adf-config.xml, jsp-config.xml and jazn-data.xml.  Don't get me wrong, I'm not saying you shouldn't know this, but I feel you have to get people on a strong grounding of the concepts before showing them implementation files.  If having just learned what ADF Security is will "The initialization parameter remove.anonymous.role is set to false for the JpsFilter filter as this filter is the first filter defined in the file" really going to help me? The other theme I found which I felt didn't work was that a couple of the chapters descended into a reference guide.  For example page 159 onwards basically lists UI components and their properties.  And page 87 onwards list the attributes of ADF BC in pretty much the same way as the on line help or developer guide, and I've a personal aversion to any sort of help that says pretty much what the attribute name is e.g. "Precision Rule: this option is used to set a strict precision rule", or "Property Set: this is the property set that has to be applied to the attribute". Hmmm, I think I could have worked that out myself, what I would want to know in a beginners guide are what are these for, what might I use them for...and if I don't need to use them to create an emp/dept example them maybe it’s better to leave them out. All that said, would the book help me - yes it would.  It’s obvious that Vinod knows ADF and his style is relatively easy going and the book covers all that it has to, but I think the book could have done a better job in the educational side of guiding beginners.

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• Seamless STP with Oracle SOA Suite

  - by user12339860

  STP stands for “Straight Through Processing”. Wikipedia describes STP as a solution that enables “the entire trade process for capital markets and payment transactions to be conducted electronically without the need for re-keying or manual intervention, subject to legal and regulatory restrictions” .I will deal with the later part of the definition i.e “payment transactions without manual intervention” in this article. The STP that I am writing about involves the interaction between a Bank and its’ corporate customers,to that extent this business case is also called “Corporate Payments”.Simply put a  Corporate Payment-STP solution needs to connect the payment transaction right from the Corporate ERP into the Bank’s Payment Hub. A SOA based STP solution can do a lot more than just process transaction. But before I get to the solution let me describe the perspectives of the two primary parties in this interaction. The Corporate customer and the Bank. Corporate's Interaction with Bank:  Typically it is the treasury department of an enterprise which interacts with the Bank on a daily basis. Here is how a day of interaction would look like from the treasury department of a corp. Corporate Cash Retrieve Beginning of day totals Monitor Cash Accounts Send or receive cash between accounts Supply chain payments Payment Settlements Calculate settlement positions Retrieve End of Day totals Assess Transaction Financial Impact Short Term Investment Desk Retrieve Current Account information Conduct Investment activities Bank’s Interaction with the Corporate :  From the Bank’s perspective, the interaction starts from the point of on boarding a corporate customer to billing the corporate for the value added services it provides. Once the corporate is on-boarded the daily interaction involves Handle the various formats of data arriving from customers Process Beginning of Day & End of Day reporting request from customers Meet compliance requirements Process Payments Transmit Payment Status Challenges with this Interaction :  Both the Bank & the Corporate face many challenges from these interactions. Some of the challenges include Keeping a consistent view of transaction data for various LOBs of the corporate & the Bank Corporate customers use different ERPs, hence the data formats are bound to be different Can the Bank’s IT systems convert the data formats that can be easily mapped to the corporate ERP How does the Bank manage the communication profiles of these customers?  Corporate customers are demanding near real time visibility on their corporate accounts Corporate customers can make better cash management decisions if they can analyse the impact. Can the Bank create opportunities to sell its products to the investment desks at corporate houses & manage their orders? How will the Bank bill the corporate customer for the value added services it provides. What does a SOA based Seamless STP solution bring to the table? Highlights of Oracle SOA based STP solution For the Corporate Customer: No Manual or Paper based banking transactions Secure Delivery of Payment data to the Bank from multiple ERPs without customization Single Portal for monitoring & administering payment transactions Rule based validation of payments Customer has data necessary for more effective handling of payment and cash management decisions  Business measurements track progress toward payment cost goals  For the Bank: Reduces time & complexity of transactions Simplifies the process of introducing new products to corporate customers Single Payment hub for all corporate ERP payments across multiple instruments New Revenue sources by delivering value added services to customers Leverages existing payment infrastructure Remove Inconsistent data formats and interchange between bank and corporate systems  Compliance and many other benefits

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• Personalize your Experience with the Oracle Partner Store

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} "Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke So it may not be magic, but it’s definitely close!  Partners can now personalize their experience with the Oracle Partner Store and control what and who receives notifications. Let’s take a look at the MyOPS tab in Partner Store and explore more: Under “My Account” select Personal Information.  In the additional Email Addresses box, you can add in email addresses, including distribution lists that you want to be copied for every OPS notification that you receive. If you select Preferences in the drop-down you set the following options: What language you want to receive alerts in Whether or not you want to receive order confirmation and order booked alerts Your default installation country and currency Your default support offering and duration when you add items to the cart Other preferences you can select from the drop down include: Bill to Addresses Ship to Addresses Preferred Bill to/ Ship to Company information Credit Cards Please note that these settings will only affect your account in the Oracle Partner Store – they will not affect other users from your company.  For more information please refer to our training page. So take a moment to set up the Partner Store to meet your needs and save you some time. Abracadabra, Simon Davis Senior Director WW A&C Quote To Order Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Oracle participó en el Expocontact14

  - by Noelia Gomez

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Los pasados 27 y 28 de Mayo tuvo lugar el congreso Expocontact en el Museo del Traje. El congreso volvió a ser punto de encuentro de los mejores expertos y empresas líderes del sector Contact Center con una convocatoria de 700 asistentes. Oracle, además de patrocinador del evento, formó parte de la agenda con la ponencia de Victor López, Sales Consulting Director, CRM Orale Ibérica en la que explicó “Cómo pasar de atender a “gestionar experiencias” ”. En esta ponencia trasladó la importancia de la innovación tecnológica en el servicio al cliente ya que a través de este “puedes disponer del perfil completo de tu cliente” y hacer tu trabajo más ágil y funcional, comentaba Victor. Además, aprovechó para resaltar las mayores funcionalidades de las soluciones de CX (Customer Experience) de Oracle en la nube: “multicanal, móviles, integradas y flexibles”. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Además de las ponencias, la agenda contaba con una mesa redonda donde se debatió sobre la gestión integral del cliente desde una perspectiva global. La interacción de la audiencia fue clave durante las dos jornadas, pudiendo votar a las preguntas propuestas sobre las ponencias en directo y conociendo al momento los resultados, a través de una aplicación móvil. Algo que hizo constatar un mensaje clave para este sector: “saber escuchar al cliente” Conoce ya nuestras soluciones de CX aquí. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Rethinking Oracle Optimizer Statistics for P6 Part 2

  - by Brian Diehl

  In the previous post (Part 1), I tried to draw some key insights about the relationship between P6 and Oracle Optimizer Statistics.  The first is that average cardinality has the greatest impact on query optimization and that the particular queries generated by P6 are more likely to use this average during calculations. The second is that these are statistics that are unlikely to change greatly over the life of the application. Ultimately, our goal is to get the best query optimization possible.  Or is it? Stability No application administrator wants to get the call at 9am that their application users cannot get there work done because everything is running slow. This is a possibility with a regularly scheduled nightly collection of statistics. It may not just be slow performance, but a complete loss of service because one or more queries are optimized poorly. Ideally, this should not be the case. The database optimizer should make better decisions with more up-to-date data. Better statistics may give incremental performance benefit. However, this benefit must be balanced against the potential cost of system down time.  It is stability that we ultimately desire and not absolute optimal performance. We do want the benefit from more accurate statistics and better query plans, but not at the risk of an unusable system. As a result, I've developed the following methodology around managing database statistics for the P6 database.  1. No Automatic Re-Gathering - The daily, weekly, or other interval of statistic gathering is unlikely to be beneficial. Quite the opposite. It is more likely to cause problems. 2. Smart Re-Gathering - The time to collect statistics is when things have changed significantly. For a new installation of P6, this is happening more often because the data is growing from a few rows to thousands and more. But for a mature system, the data is not changing significantly from week-to-week. There are times to collect statistics: New releases of the application Changes in the underlying hardware or software versions (ex. new Oracle RDBMS version) When additional user groups are added. The new groups may use the software in significantly different ways. After significant changes in the data. This may be monthly, quarterly or yearly.  3. Always Test - If you take away one thing from this post, it would be to always have a plan to test after changing statistics. In reality, statistics can be collected as often as you desire provided there are tests in place to verify that performance is the same or better. These might be automated tests or simply a manual script of application functions. 4. Have a Way Out - Never change the statistics without a way to return to the previous set. Think of the statistics as one part of the overall application code that also includes the source code--both application and RDBMS. It would be foolish to change to the new code without a way to get back to the previous version. In the final post, I will talk about the actual script I created for P6 PMDB and possible future direction for managing query performance. 

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• Free Webinar on Improving Your Customer Experience with Integrated Channels

  - by divya.malik

  Join Oracle's Regional VP of CRM On Demand- Justin Shriber, Selling Power Magazine's CEO, Gerhard Gschwandtner and IDC Research's Gerrard Murray in an interesting discussion on how to "Integrate Sales Channels to Maximize Revenue & Improve the Customer Experience". You will learn how to: - Build a unified revenue pipeline to shorten sales cycles - Deliver a personalized customer experience and maximize up-sell opportunities - Align sales across all interaction, including online, in person, and via mobile devices - Improve the quality of each and every customer interaction Don't miss the opportunity and register now

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