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  • Why is Google Webmaster Tools crawling invalid URLS and showing 500 errors?

    - by Amos Kane
    Google Webmaster tools is reporting 12k+ 500 errors. Eeek! None of the URLS are valid- they all contain www.youtube.com. First, why is Google crawling these URLS if they don't exist? I supplied a sitemap, and they are of course not in the sitemap. I don't have a robots.txt blocking anything. I've checked for invalid redirects--none, and checked for unclosed tags or something that would throw www.youtube.com into the URL by accident--none. In every 'linked from', the referring URL is also a bad URL, with www.youtube.com in it. The Google Tools report no malware, and I can't check the server logs because the host won't give me access. Really stuck!! Any ideas appreciated!

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  • How do I convince my boss to come here and see how "good" companies are doing?

    - by Vimvq1987
    My company is bad, I admit it. Inefficient project management, very low quality code, ... I won't get into it. It's partly based on our country's culture, but mostly because our boss is not looking at how good companies are actually going about producing good software/service. I want to bring my boss here, so he can see these things, to convince him to create a better development place for us. How can I do that? Thank you so much. Ps: If I fail to do this, you know, I'm thinking seriously of leaving

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  • Does google contribute ranking from cdn.example.com to example.com?

    - by DesignerGuy
    Background From my understanding, http://mywebsite.com/image.jpg, can help the ranking of http://mywebsite.com in a search engine, such as Google (obviously the search engine of primary concern). So, SEO-wise, moving an image to http://whatever-cdn.com/my-account/image.jpg is bad. A popular solution is to use a CNAME record, such as http://cdn.mywebsite.com, so that image.jpg can be accessed at http://cdn.mywebsite.com/image.jpg. The question Does http://cdn.mywebsite.com/image.jpg rank as effectively as http://mywebsite.com/image.jpg ? Does it help boost the main http://mywebsite.com ? Or, does it rank independently because it is a subdomain? Is there another option (a way to use a CDN without sacrificing ranking)?

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  • How to manage and improve web application with 50 customers?

    - by Muhammet Göktürk Ayan
    First of all, sorry for my English. We've developed a Web Application using ASP.NET and Sql Server. We've started selling it and of course are still continually improving and developing it. The question is, how do we go about updating each client's version of the site? We have, maybe, 50 customers. 50 different folders and 50 different db's sounds like a bad idea. Is there any known method for solving this kind of scenario? For Explain: We are developing a Crm, for 50 companies. They will have 10 users maybe. It makes 500 users and their customers and products.

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  • Download the Original Fallout For Free Today [4/6]

    - by Jason Fitzpatrick
    Fallout, the first game in the popular post-apocalyptic RPG series, is available for free today. Grab the game along with a detailed manual, game bible, soundtrack, and more. Courtesty of gaming site GOG, you can score a free Fallout bundle that includes the original game from 1997, a detailed manual, a 200+ page game bible filled with the history of the Fallout games and timeline, wallpaper, artwork, and even the game soundtrack. Not a bad haul for a single free download that weighs in at 506MB. Check out the video of the in-game introduction above and then hit up the link below to grab a copy. Fallout [GOG via Boing Boing] How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC How to Own Your Own Website (Even If You Can’t Build One) Pt 2

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  • Moving one site in Webmaster Tools to more then one site

    - by Towhid
    I have a Question and Answer site about immigration. now I divided it into 2 sites: mysite.co.uk about immigration to UK mysite.com with sub domains for every country, Like: australia.mysite.com , sweden.mysite.com , ... now I had moved All the content from my first site into .co.uk and .com site and it's sub domains to fill theme. I now that Google will detect my new 2 sites as duplicate of first on and it is very bad for SEO. and I don't think Google webmaster tools has a tool for it. so Please Guide me how to fix this problem.

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  • Why fork a library for your own application?

    - by Mr. Shickadance
    Why should a programmer ever fork a library for inclusion in a widely used application? I ask this question because I was reading an article about why Chromium isn't packaged for many Linux distros like Fedora. Apparently its largely due to the fact that Google has forked a number of libraries, modified them, and included them in Chromium. This has driven up the complexity of packaging releases. There are a number of reasons why this can be a bad thing, but how strong a case can you actually make for doing so in a large widely used application such as Chromium? The original article: http://ostatic.com/blog/making-projects-easier-to-package-why-chromium-isnt-in-fedora Isn't it usually worth the effort to make slight modifications to your own program in order to use a popular and well developed library?

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  • How much help should I give during technical interviews?

    - by kojiro
    I'm asked to perform or sit in during many technical interviews. We ask logic questions and simple programming problems that the interviewee is expected to be able to solve on paper. (I would rather they have access to a keyboard, but that is a problem for another time.) Sometimes I sense that people do know how to approach a problem, but they are hung up by nervousness or some second-guessing of the question (they aren't intended to be trick questions). I've never heard my boss give any help or hints. He just thanks the interviewee for the response (no matter how good or bad it is) and moves on to the next question or problem. But I know something about the rabbit hole that defeat and nerves can lead you down, and how it disables your mind, and I can't help wondering if providing a little help now and then would ultimately help us end up with more capable programmers instead of more failed interviews. Should I provide hints and assistance for befuddled interviewees (and if so, how far should I go while still being fair to the more prepared candidates)?

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  • Comprehensive redesigns

    - by Chris Skardon
    So, last night I realised that I’d made some bad decisions with the database, structure and naming, so… I’ve now refactored it all, and I’m feeling… hmmm… meh about it. I suspect I will redo it all later, but for now it will do…. I’ve also come to the conclusion that I was maybe trying too much for the initial release, so as a consequence I have removed one part of the project… (which, by-the-by, I intend to have published in a month or so – and yes Andy, that is one month longer than I mentioned to you in that email :)) @Html.DisplayFor() I find myself using DisplayFor a lot at the moment, is this correct? I mean – it works, but is that really only for forms? Do I need to use it? Should I use it?

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  • How to protect Ubuntu from fork bomb

    - by dblang
    I heard someone talking about a fork bomb, I did some research and found some dreadful information about some strange looking characters people can have you type at the command line and as a result do bad things on the computer. I certainly would not issue commands I do not understand but one never knows what can happen. I heard that some OS allows the administrator to place some limit on user processes to mitigate the effects of fork bombs, is this protection in Ubuntu by default or would a person with sudo privilege have to set this? If so, how?

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  • Microsoft Forcing Dev/Partners Hands on Win 8 Through Certification

    - by D'Arcy Lussier
    I remember 2.5 years ago when Microsoft dropped a bomb on the Microsoft Partner community: all Gold competencies would require .NET 4 based premiere certifications (MCPD). Problem was, this gave a window of about 6 months for partners to update their employees’ certifications. At the place I was working, I put together an aggressive plan and we were able to attain the certs needed. Microsoft is always open that the certification requirements will change as the industry changes. .NET 1.0 certifications are useless here in 2012, and rightfully so they’ve been retired for a long time now. But now we’re seeing a new tactic by Microsoft – shifting gears away from certifications that speak to what industry needs and more to the Windows 8 agenda. Consider that currently the premiere development certification is the Microsoft Certified Professional Developer, which comes in three flavours – Web, Windows, and Azure. All require WCF and Data Access exams, as well as one that deals with the associated base technologies (ASP.NET, WinForms/WPF, Azure), and one that ties all three together in a solution-based exam. For Microsoft-based organizations, these skills aren’t just valid but necessary in building Microsoft applications. But the MCPD is being replaced with our old friend Microsoft Certified Solutions Developer (MCSD). So far, Microsoft has only released two types of MCSD – Web and Windows Store Apps. Windows Store Apps?! In a push to move developers to create WinRT-based applications, desktop development is now considered a second-class citizen in the eyes of Redmond. Also interesting are the language options for the exams: HTML5 and C#. Sorry VB folks, its time to embrace curly braces whether they be JavaScript or C#. Consider too the skills being assessed for the Windows Store Apps: Get your MCSD: Windows Store Apps Using HTML5 Get your MCSD: Windows Store Apps Using C# *Image Source: http://www.microsoft.com/learning/en/us/certification/mcsd-windows-store-apps.aspx Nov 21/2012 If you look at the skills being tested in each exam, you’ll find that skills like WCF and Data Access are downplayed compared to things like integrating Charms, facilitating Search, programming for the microphone and camera – all very Windows 8 focussed items. Where this becomes maddening is that Microsoft is still pushing Windows 7 with enterprise clients. According to a ZDNet article, Microsoft wants to see Windows 7 on 70% of enterprise desktops by mid 2013. Assuming they somehow meet that (its a pretty lofty goal), there’s years of traditional desktop-based development that will still be required at some level. For those thinking they’ll just write and stick with the MCPD certification, note that most exams that go towards that certification will be retired at the end of July 2013! (Read the small print). And while details haven’t been finalized, its a safe bet that MCPD certifications eventually won’t count towards Gold-level competencies in the Microsoft Partner program. What this means for Microsoft Partners and Developers is that certification for desktop development is going to be limited to Windows Store Apps unless Microsoft re-introduces a traditional desktop (WPF) based MCSD cert. Web Application Development – It’s Not All Bad There’s big changes on the web side of certification, but I actually see these changes as being for the good! Check out the new exam requirements for MCSD – Web Applications: Get your MCSD: Web Applications certification *Image Source: http://www.microsoft.com/learning/en/us/certification/cert-mcsd-web-applications.aspx Nov 21, 2012 We now *start* with HTML5, JavaScript, and CSS3! Now I’m sure that these will be slanted towards web development in IE, and I can hear designers everywhere bemoaning the CSS/IE combination. Still, I applaud Microsoft for adopting HTML5 as the go-to web technology and requiring certified developers to prove they have skills in the basics of web dev. The fact that the second exam clearly states “MVC Web Applications” shows that Web Forms is truly legacy and deprecated. That’s not to say there aren’t those out there that are still supporting or (for whatever reason) doing new dev with Web Forms, but this move by Microsoft is telling the community they better get on the MVC bandwagon if they want to stay current. Fantastic! And of course Azure needs to be here as well, and this is where the Microsoft agenda fits in. It’s no secret that there’s been a huge push in getting developers on to Azure. I don’t see this as being a bad thing either, as cloud computing (whether Azure, private, or 3rd party) is a necessary skill for developers to have here in 2012. The cynic in me realizes that the HTML5/JavaScript/CSS push wouldn’t be as prominent though if not for the Windows 8 Store App play, where HTML5 is a first class citizen (and an available language for the MCSD Windows Store App cert). In this case, the desktop developers loss is the web developers gain. Get Ready for Changes In addition to the changes in certifications, the Microsoft Partner competencies are going through changes as well. Web and Software Development are being merged into a single competency, meaning that licenses you would have received from having both as Gold are reduced. Other competencies are either being removed or changed, as are the exam requirements. In the same way that we’re seeing faster release cycles from Microsoft, so too will we see the Microsoft Partner Program and MS Certifications evolve faster than ever before. Many of us got caught in the last wave of changes, but this time we can see the wave coming – and it looks pretty big!

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  • Problems, connecting Android ICS to Ubuntu using MTP

    - by ubuntico
    I've followed this tutorial from this blog which very clearly explains how to connect Android phone with ICS to Ubuntu so that one can access phone's sdcard (MTP access). I passed all the procedure with no errors, I can event attach my mobile to ubuntu via mtpfs -o allow_other ~/Android/GalaxyS2 and disconnect via fusermount -u ~/Android/GalaxyS2 The problem comes when I try to access mounted directory. If I try to do it via Nautilus, the system tries to open the folder for a couple of minutes and then, I either see the error, or the folder disappears from Nautilus (it comes back when I disconnect the path). I also get a console error: fuse: bad mount point `~/Android/GalaxyS2': Transport endpoint is not connected I see many people on the net reporting this error, but noone offers any solution to it. I use Ubuntu 11.10 with Gnome Shell (Gnome 3) and the mobile is Samsung Galaxy S II. I am in the fuse list, I did all the steps in the tutorial for dozens of times, all in vain.

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  • How do i fight spam against my mail servers ?

    - by tawfekov
    Hello , the problem I am having is the ability to fight spammers who add unsubscribe form this mail list by clicking here into their spam emails , turns out i am not the only suffer form this , gmail don't filter these mail as well . i made a simple test case , created an email on gmail and contacted one the spammer asking him to add my address to his list such a bad idea :P and google thought that i am already subscribed to that list and put it in my inbox . these kind of spammer uses many accounts to send their spam which make this job much harder how do i report those spammer , and block them in gmail or mail mail servers ?? what is the fastest way to do that ???

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  • fix a broken ubuntu installation from pendrive

    - by interstar
    Something went wrong in the upgrade of my Ubuntu 13.04 to 13.10 The upgrade basically crashed halfway through. On booting I was thrown into a maintainence screen. I found some online instructions for fixing with the package manager ... Which seemed to do a lot of setting up. But then crashed saying package is in a bad inconsistent state. Now I'm in a position where Ubuntu starts again, but goes into a low-res screen and there's no WiFi. I have no Ethernet cable connection but I did download the 13.10 iso on another machine and put it on a pen drive. So I'd like to know there's a way of asking the machine from inside Ubuntu to redo its upgrade from the data on the pendrive rather than WiFi. Is this possible? Cheers Phil

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  • How does timeseal work? [on hold]

    - by Simon Meyer
    I know the the fics (free internet chess server: www.freechess.org/) does use a program called timeseal to measure the time that a user needed to take a move. This timeseal is some time measurement on the client. Measuring on the client is much better and fairer than measuring the time on the server since you don't lose time just by having a bad connection. But since fics has a lot of interfaces to play on - what prevents rogue interfaces to say that they always only used 0.1 seconds for any move? Does anyone know how this is handled? Just a sidenote: i don't want to build a rogue interface, but i'm trying to build something similar that is measuing client side time but should not be easy to cheat on.

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  • Are too many assertions code smell?

    - by Florents
    I've really fallen in love with unit testing and TDD - I am test infected. However, unit testing is used for public methods. Sometimes though I do have to test some assumptions-assertions in private methods too, because some of them are "dangerous" and refactoring can't help further. (I know, testing frameworks allo testing private methods). So, It became a habit of mine that (almost always) the first and the last line of a private method are both assertions. I guess this couldn't be bad (right ??). However, I've noticed that I also tend to use assertions in public methods too (as in the private) just "to be sure". Could this be "testing duplication" since the public method assumpotions are tested from the unit testng framework? Could someone think of too many assertions as a code smell?

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  • Attaining credit card data

    - by Adam
    I've read the many posts on this site that say we are not allowed to store cc numbers if we are not pci-compliant. But, I'm wondering if it is possible to send a CC number through a form to an email address? Would that be still infringing on the standards? The reason I ask is that a local business owner wants to retrieve a number through a form on his website, so he can manually enter the cc info on his end. I'm assuming the only way to properly get a credit card number is to setup a merchant account? What's the best way to get a cc number without calling the actual customer? I'm thinking email is a bad idea as well.

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  • How to improve testing your own code

    - by Peter
    Hi guys, Today I checked in a change on some code which turned out to be not working at all due to something rather stupid yet very crucial. I feel really bad about it and I hope I finally learn something from it. The stupid thing is, I've done these things before and I always tell myself, next time I won't be so stupid... Then it happens again and I feel even worse about it. I know you should keep your chin up and learn from your mistakes but here's the thing: I try to improve myself, I just don't see how I can prevent these things from happening. So, now I'm asking you guys: Do you have certain groundrules when testing your code?

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  • What Can We Learn About Software Security by Going to the Gym

    - by Nick Harrison
    There was a recent rash of car break-ins at the gym. Not an epidemic by any stretch, probably 4 or 5, but still... My gym used to allow you to hang your keys from a peg board at the front desk. This way you could come to the gym dressed to work out, lock your valuables in your car, and not have anything to worry about. Ignorance is bliss. The problem was that anyone who wanted to could go pick up your car keys, click the unlock button and find your car. Once there, they could rummage through your stuff and then walk back in and finish their workout as if nothing had happened. The people doing this were a little smatter then the average thief and would swipe some but not all of your cash leaving everything else in place. Most thieves would steal the whole car and be busted more quickly. The victims were unaware that anything had happened for several days. Fortunately, once the victims realized what had happened, the gym was still able to pull security tapes and find out who was misbehaving. All of the bad guys were busted, and everyone can now breathe a sigh of relieve. It is once again safe to go to the gym. Except there was still a fundamental problem. Putting your keys on a peg board by the front door is just asking for bad things to happen. One person got busted exploiting this security flaw. Others can still be exploiting it. In fact, others may well have been exploiting it and simply never got caught. How long would it take you to realize that $10 was missing from your wallet, if everything else was there? How would you even know when it went missing? Would you go to the front desk and even bother to ask them to review security tapes if you were only missing a small amount. Once highlighted, it is easy to see how commonly such vulnerability may have been exploited. So the gym did the very reasonable precaution of removing the peg board. To me the most shocking part of this story is the resulting uproar from gym members losing the convenient key peg. How dare they remove the trusted peg board? How can I work out now, I have to carry my keys from machine to machine? How can I enjoy my workout with this added inconvenience? This all happened a couple of weeks ago, and some people are still complaining. In light of the recent high profile hacking, there are a couple of parallels that can be drawn. Many web sites are riddled with vulnerabilities are crazy and easily exploitable as leaving your car keys by the front door while you work out. No one ever considered thanking the people who were swiping these keys for pointing out the vulnerability. Without a hesitation, they had their gym memberships revoked and are awaiting prosecution. The gym did recognize the vulnerability for what it is, and closed up that attack vector. What can we learn from this? Monitoring and logging will not prevent a crime but they will allow us to identify that a crime took place and may help track down who did it. Once we find a security weakness, we need to eliminate it. We may never identify and eliminate all security weaknesses, but we cannot allow well known vulnerabilities to persist in our system. In our case, we are not likely to meet resistance from end users. We are more likely to meet resistance from stake holders, product owners, keeper of schedules and budgets. We may meet resistance from integration partners, co workers, and third party vendors. Regardless of the source, we will see resistance, but the weakness needs to be dealt with. There is no need to glorify a cracker for bringing to light a security weakness. Regardless of their claimed motives, they are not heroes. There is also no point in wasting time defending weaknesses once they are identified. Deal with the weakness and move on. In may be embarrassing to find security weaknesses in our systems, but it is even more embarrassing to continue ignoring them. Even if it is unpopular, we need to seek out security weaknesses and eliminate them when we find them. http://www.sans.org has put together the Common Weakness Enumeration http://cwe.mitre.org/ which lists out common weaknesses. The site navigation takes a little getting used to, but there is a treasure trove here. Here is the detail page for SQL Injection. It clearly states how this can be exploited, in case anyone doubts that the weakness should be taken seriously, and more importantly how to mitigate the risk.

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  • Windows XP self-installing virus [closed]

    - by Oliver
    Do you remember. Some years ago, there was a huge virus attacking Windows XP in its first version. Once you had installed Windows XP, and on your first internet access, the virus installed itself on your computer, closing your internet connection and making the computer reboot after some seconds. I wonder... How can a virus install itslef this way from nowhere ? Without any user action. You install Windows XP... the computer just connects itself to the internet (assuming Microsoft don't connect to bad sites on its first connection)... and you have a virus. There is something magic I don't understand here. Can someone explain me how that virus could attack Windows that way, without any user action on a fresh installed system...

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  • Right multi object dependance design

    - by kenny
    I need some help with a correct design. I have a class called BufferManager. The push() method of this class reads data from a source and pushes it to a buffer repeatedly until there is no more data left in the source. There are also consumer threads that read data from this buffer, as soon as new data arrives. There is an option to sort the data before it comes to buffer. What I do right now is that BufferManager, instead of pushing data to the buffer, pushes it to another "sorting" buffer and starts a sorting thread. SorterManager class reads the data, sorts it in files and push()es the sorted data into the buffer. There will be a bottleneck (I use merge sort with files) but this is something I can't avoid. This is a bad design, because both BufferManager and SorterManager push data to a buffer (that consumers read from). I think only BufferManager should do it. How can I design it?

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  • How do I make the jump from developing for Android to Windows Phone 7?

    - by Rob S.
    I'm planning on making the jump over from developing apps for Android to developing apps for Windows Phone 7 as well. For starters, I figured I would port over my simplest app. The code itself isn't much of a problem as the transition from Java to C# isn't that bad. If anything, this transition is actually easier than I expected. What is troublesome is switching SDKs. I've already compiled some basic Windows Phone 7 apps and ran through some tutorials but I'm still feeling a bit lost. For example, I'm not sure what the equivalent of a ScrollView on Android would be on Windows Phone 7. So does anyone have any advice or any resources they can offer me to help me make this transition? Additionally, any comments on the Windows Phone 7 app market (especially in comparison to the Android market) would also be greatly appreciated. Thank you very much in advance for your time.

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  • converting dates things from visual basic to c-sharp

    - by sinrtb
    So as an excercise in utility i've taken it upon myself to convert one of our poor old vb .net 1.1 apps to C# .net 4.0. I used telerik code conversion for a starting point and ended up with ~150 errors (not too bad considering its over 20k of code and rarely can i get it to run without an error using the production source) many of which deal with time/date in vb versus c#. my question is this how would you represent the following statement in VB If oStruct.AH_DATE <> #1/1/1900# Then in C#? The converter gave me if (oStruct.AH_DATE != 1/1/1900 12:00:00 AM) { which is of course not correct but I cannot seem to work out how to make it correct.

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  • MVVM - how to make creating viewmodels at runtime less painfull

    - by Mr Happy
    I apologize for the long question, it reads a bit as a rant, but I promise it's not! I've summarized my question(s) below In the MVC world, things are straightforward. The Model has state, the View shows the Model, and the Controller does stuff to/with the Model (basically), a controller has no state. To do stuff the Controller has some dependencies on web services, repository, the lot. When you instantiate a controller you care about supplying those dependencies, nothing else. When you execute an action (method on Controller), you use those dependencies to retrieve or update the Model or calling some other domain service. If there's any context, say like some user wants to see the details of a particular item, you pass the Id of that item as parameter to the Action. Nowhere in the Controller is there any reference to any state. So far so good. Enter MVVM. I love WPF, I love data binding. I love frameworks that make data binding to ViewModels even easier (using Caliburn Micro a.t.m.). I feel things are less straightforward in this world though. Let's do the exercise again: the Model has state, the View shows the ViewModel, and the ViewModel does stuff to/with the Model (basically), a ViewModel does have state! (to clarify; maybe it delegates all the properties to one or more Models, but that means it must have a reference to the model one way or another, which is state in itself) To do stuff the ViewModel has some dependencies on web services, repository, the lot. When you instantiate a ViewModel you care about supplying those dependencies, but also the state. And this, ladies and gentlemen, annoys me to no end. Whenever you need to instantiate a ProductDetailsViewModel from the ProductSearchViewModel (from which you called the ProductSearchWebService which in turn returned IEnumerable<ProductDTO>, everybody still with me?), you can do one of these things: call new ProductDetailsViewModel(productDTO, _shoppingCartWebService /* dependcy */);, this is bad, imagine 3 more dependencies, this means the ProductSearchViewModel needs to take on those dependencies as well. Also changing the constructor is painfull. call _myInjectedProductDetailsViewModelFactory.Create().Initialize(productDTO);, the factory is just a Func, they are easily generated by most IoC frameworks. I think this is bad because Init methods are a leaky abstraction. You also can't use the readonly keyword for fields that are set in the Init method. I'm sure there are a few more reasons. call _myInjectedProductDetailsViewModelAbstractFactory.Create(productDTO); So... this is the pattern (abstract factory) that is usually recommended for this type of problem. I though it was genious since it satisfies my craving for static typing, until I actually started using it. The amount of boilerplate code is I think too much (you know, apart from the ridiculous variable names I get use). For each ViewModel that needs runtime parameters you'll get two extra files (factory interface and implementation), and you need to type the non-runtime dependencies like 4 extra times. And each time the dependencies change, you get to change it in the factory as well. It feels like I don't even use an DI container anymore. (I think Castle Windsor has some kind of solution for this [with it's own drawbacks, correct me if I'm wrong]). do something with anonymous types or dictionary. I like my static typing. So, yeah. Mixing state and behavior in this way creates a problem which don't exist at all in MVC. And I feel like there currently isn't a really adequate solution for this problem. Now I'd like to observe some things: People actually use MVVM. So they either don't care about all of the above, or they have some brilliant other solution. I haven't found an indepth example of MVVM with WPF. For example, the NDDD-sample project immensely helped me understand some DDD concepts. I'd really like it if someone could point me in the direction of something similar for MVVM/WPF. Maybe I'm doing MVVM all wrong and I should turn my design upside down. Maybe I shouldn't have this problem at all. Well I know other people have asked the same question so I think I'm not the only one. To summarize Am I correct to conclude that having the ViewModel being an integration point for both state and behavior is the reason for some difficulties with the MVVM pattern as a whole? Is using the abstract factory pattern the only/best way to instantiate a ViewModel in a statically typed way? Is there something like an in depth reference implementation available? Is having a lot of ViewModels with both state/behavior a design smell?

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  • How customers view and interact with a company

    The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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